Slumber Search is supported by readers. Some links on Slumber Search are referral links. If you use one of these and buy something, Slumber Search may make a small amount of money. More info.
Urban Mattress is both a retailer and a brand of mattress. They were founded in Boulder, CO in 2008 with only one store and have grown to 14 stores in over 12 cities across the US. Their retail operation carries other mattress brands such as Vispring (the luxury British bedding brand) and Tempur-pedic, along with their own brand Urban Mattress and Urban Naturals. They are also active in social responsibility, donating to local charities in each of their locations. They have a budget line of Urban Mattress bedding focusing on both memory foam and hybrid bedding with a mid-price point to fit any budget.
Zeopedic is taking the discount mattress industry by storm as the mattress-in-a-box choice of Big Lots retailers. With a 10'' profile and cooling gel memory foam on the top layer, Zeopedic has customers asking why should I buy a more expensive mattress? Although customers love the Zeopedic mattress at first, there are some reports that it doesn't hold up to normal use as well as other slightly more expensive options. Read on to get the full story!
Based on our aggregated reviews and our scoring method, we recommend Urban in this match up!
Customer satisfaction isn't all that simple to figure out for the average shopper, especially with brands managing their online reputation closely. With that said, these mattresses are reviewed highly by customers overall. But, there were some complaints from customers that disagreed with the feel. so look at the specifics below to make sure that this mattress will work for you!
Mattress support is one of the most important attributes for just about everyone. Even if you like a soft or a firm mattress, a bed that helps with spine health is vastly important. Most report that these mattresses offer a good amount of support.
Most mattress experts agree that edge support is an important attribute in a mattress search. These mattresses are strong in the edge support category, which means there is good support for sleepers on the sides of the mattress.
Bowling Ball & Density Tests
It's popular to measure mattress firmness with a bowling ball on the surface and it does well measuring the surface layers for even support. These mattresses offer good even support, which will help with aligning the spine.
Every shopper looking for a bed is looking for one that will last years. However, with some companies focusing more on profits and less on quality, this can be more and more difficult to find. However, even with that being said, these mattresses have some good marks on durability. They should last over 7 years for the average sleeper. If you are bigger than average, you may find your mattress slightly less durable.
Customer reviews can be hard to see from a high level -- especially with some companies focusing heavily on protecting their reputation. These mattresses, unfortunately, aren't scored as well by customers. There are still customers that are very satisfied, but many others who are not. Get more details on the specifics and hear from customers below.
Customers have mixed reviews about the support found in these mattresses. Though some folks like the feel of these mattresses, others have had issues with alignment long term. If you are thinking about this mattress, make sure that it works for your body before buying.
Edge support is always important to those who like sitting on the side of the bed. Others don't find it is to be a big concern. Customers have mixed reviews about the supportiveness of these mattresses so make sure to do added reading if it is important for you.
These mattresses may not last as long as you'd hope. On a shorter than average basis, some sleepers have reported feel and durability issues. If you are shopping for a mattress with lasting support but are also are larger than average person, you may feel good initial comfort, but do a last check on the mattress specifications and return policies before purchasing.
Liked what I felt in the store, but it feels a little less magical at home. However, I can't complain much because it still really beats my old crappy Serta.View More Reviews
Unlike many mattress stores that I have been in, this experience was far from pushy -- and I had a lower budget, but experienced great service and a good overall experience. In the end, selected one of their urban mattresses and am very pleased with the feel of the bed. Good stuff!
Just bought from the Berkeley branch and it was such a great experience. Todd was amazingly helpful, but not pushy at all. He just wanted to direct me in the right direction and in the end, I got an Urban Mattress that I just love. Couldn't be happier.
I had a great customer service experience when I went into Urban Mattress -- not pushy at all and I felt like I got the right bed when I left. Unfortunately, the bed isn't as comfortable as I first thought it was. It is a bit hard in the cold weather and I sometimes wake up with back pain. Still going to see if it gets better, but waiting to see.
Just bought an Urban Naturals mattress. I was really excited about the idea of it being all natural after some of things I read online about VOCs. Overall, it feels like a great mattress and I really don't mind that I paid more than a Casper for it being natural and not hurting my baby and me.
Great experience in the store and great experience when I got the mattress. The delivery folks were really friendly and the mattress ended up being the perfect thing for my back pain. I couldn't be happier.
Had a good experience in the store, but afterwards didn't get my mattress for over 3 weeks. There was a lot of back and forth, and I finally got it, but there wasn't good communication during that process and the company should try to get better at this piece of their customer experience. Overall, bed is okay.
I feel like I might have overpaid a little bit. I didn't do a lot of research because my friends told me about Urban Mattress. After I bought the Urban Naturals model, I looked online at similar mattresses and think that it may have been a little bit on the expensive side. Not a complainer, but should have looked at what was out there before I shopped.
Got my mattress from the Berkeley store and it was a great experience. Todd was amazing, not pushy, but helped me find what I needed. After that, I feel like I am actually sleeping better and living better as a consequence. Great stuff!
Bought Dunlopillo Harbor Lux Queen in June. By August, both sides sloped outward and there was a ridge down the middle. For $1,200, you would think it would have been a good quality mattress. It wasn't.
Won't be shopping here ever again.
Update: Amazing customer service! Got a message from Nathaniel, the owner. He said it sounded like a warranty issue. He offered to exchange my mattress, including exchanging it for a more expensive mattress, at NO ADDITIONAL EXPENSE. I picked another mattress I liked, and it will be exchanged next week. I was not even charged for delivery. Will be sending my daughter here to buy a mattress next week.
Won't be shopping for a mattress any place but URBAN MATTRESS.
I have only had one other mattress shopping experience, and it was DREADFUL (MattressLand, Springfield VA), so I don't have a very large basis for comparison. But, I DID end up buying a mattress here, so I am giving it a thumbs up. The staff was nice and not pushy at all. Answered our questions and provided a little guidance, and helped us find a great mattress. They provide free delivery to my house, free removal of the old mattress, and/or will help you to move the old mattress to a guest bedroom (or wherever).
Bonus: Urban Mattress donates 2% of the purchase price to a charity of your choosing (you can select one of four). I thought that was a really nice touch.
What a great experience! Our first day of shopping for our teen son's new bed set. We are not impulse buyers and very rarely make a purchase at our first stop. Josh made this an easy and painless process! Prices were comparable to other places and included a warranty and trial period. Thank you Urban Mattress!
Best experience I've ever had buying a mattress! Ethan at the Denver location was incredibly helpful for my husband and I when we decided to upgrade to a king bed. They encourage you to really lay on the mattresses and even turn on relaxing music for a full experience. They don't push certain beds on you and do not seem to be working on commission. Additionally, Ethan honored a sale price that we talked about even after the sale was over. Overall an incredible experience in terms of customer service, and the bed we're getting is the most comfortable I've ever slept on!
A Company with Heart I learned a lot about Urban Mattress Denver on a recent visit. The people at this company are doing some really great things outside of the sales floor. For instance, they support a program that helps convicted felons find work. This reduces recidivism and adds to the overall health of the economy. Plus, it's just a good thing to do for folks who may be looking for a second chance in life. There are some really wonderful mattresses at Urban Mattress Denver. I was really impressed with the upscale ones made by Vispring. Ethan, the owner, told me that The "VI" in Vispring stands for the Roman numeral 6. It represents the six turns to each coil. That makes a difference, believe me. You should try one out. This is a really great store with even better people. Sleep well!
The guys took time to ensure we picked the right mattress and they also have some pretty awesome financing options. Highly recommended for anyone that is in the market for a new mattress or Tempur-Pedic Thanks again!
Great experience! I was a little wary about buying a mattress - it had been a while and you hear stories about mattress salesman, but Urban Mattress totally went above and beyond expectations! We walked in, were greeted by two friendly, easy going salesmen, offered a beer(!) and then Ethan, the owner, listened to us. He guided us to a mattress that, immediately, felt right, but showed us a handful of others just to compare. He knew exactly what we were looking for and made the whole process smooth and easy. The price was competitive with what we had been looking at online at another place, and he threw in a mattress protector for free (a win-win for them since they have a 90 day return policy). They stock locally made mattresses with 15 year warranties. They also support local schools and non-profits and all-around nice people. Highly recommend!
This was my first ever dealing with a mattress store, but this will not be the last. Any future business that I have will be done with Urban Mattress. My situation was slightly odd but Ethan made everything a breeze. He was extremely knowledgeable about the type of mattress that I needed, and even set it up to be delivered to my new apartment. The delivery itself went so smoothly and the movers were courteous and quick! Overall this has definitely been a 5-star experience and I can't recommend these guys/gals enough! Thank you Ethan and thank you Urban mattress!
Don't know where to start, but I simply can't say enough good things about my experience shopping at Urban Mattress...I just moved from Chicago, and making a long drive plus moving heavy things left my body completely shot. With my other shopping options, I was going to have to be without a bed for a few more WEEKS. I'd gotten a quote from UM a few weeks before I got here, so I decided to follow up with them- Ethan, specifically- and he not only honored the original price he gave me, but made sure I had my bed within 48 hours. He was an absolute delight, and this bed is a dream (see what i did there?!). Don't bother with other options- this is the way to go. THANK YOU for a wonderful experience!
I went to this place because of the great reviews and quickly learned that this place was nothing like others described except for the ones that show they got lack of service as well I walked in to buy a mattress the owner actually came up to help me I was there maybe six minutes trying out a couple beds with another customer walked in and he walked away after helping her he did some work on his computer I was confused as to why he stepped away maybe was because I had too many questions concerning the way the beds were made and the quality of the material. I thought those are common questions and fair to ask especially learning that buying a bed is no easy task. During that time I also noticed a shift in his attitude which was sort of alarming being that he bragged about the beds he has that he designed and created except for the ones that are over $10,000 when I walked over that section and at that time he decided to come back over and talk to me (I tried this on purpose to see what he would do) It was clear as soon as I did this what kind of person he was. He doesn't really have patience for someone buying his lower end beds which makes no sense to me he should just open up an all high-end bed store. I went elsewhere and bought a great bed and a much better deal than what I think much better quality from all of my research and visiting various other stores
This was an enjoyable experience. Large selection, fair prices, nice people to deal with. They lived up to their word and delivered as promised. My wife loves the mattress. We feel good to recommend.
Looking reviews, this place looks like quite the mixed bag. And while I cannot speak to the full shopping experience, I can speak my visit to their Colorado Blvd store. While I feel we were steered towards the extremely expensive mattresses, I can not think of a sales experience that didn't start by showing me the top of the line so I could "compare" property. That is sales, and I have learned to accept it. After learning why a mattress can cost more than my car, we spoke with a gentleman named Ethan who I believe is one of the owners. He was very knowledgeable, and also told us about what they are doing for charity in the Denver area. They specifically contract with a group that works with recently released convicts so that these who are entering the workforce with a large black mark on their CV an get work and d all for both themselves and an employer. Also a portion (I believe we were told 2%) of the sale is donated to local charities. And if you of not are for the charities they normally donate towards, you can request they donate it to the local charity of your choice. That is pretty awesome! Anyway, the only reason I would not purchase a mattress from Urban Mattress is that I have a family member in the industry and I know that Thanksgiving would be horribly awkward for the remainder of my years if I were to by a mattress from else. Granted if Ethan could get me g killer deal, I might be willing to live with some extra awkward with my stuffing.
I have had the mattress for 2 years and it is still just as comfy now as the day I got it. Got a bed stand for it a couple weeks ago for it. Easy set up. Great customer service, good prices.
Who knew trying mattresses could be so enjoyable? My fiancée and I went to three different mattress stores to try mattresses, and not only was the experience here so much better, but the beds were too. Johnny and Ethan helped us out with our purchase, and they did a great job. They tried to keep us in our price range, and left us alone to try things out, while at the same time answering all our questions. Also, stellar drinks.
We just had an amazing team deliver a HEAVY king mattress up our very old staircase. Urban Mattress has been an awesome team to work with, from the service in the store to the quick and professional delivery.
My husband and I were both waking up with back pain so we went in "just to look" but were so blown away by the quality and price we left with a brand new adjustable king bed. The bed was delivered the next morning and the crew even moved the existing bed into our guest room for us. The shopping experience was not just easy but enjoyable! Thanks UM!
Great customer service and a great mattress is what you get at Urban Mattress Boulder. I worked with Ken and got a knowledgeable sales associate. I initially got a mattress that was too firm and Eric was terrific about exchanging it for a different model. No extra cost to deliver to Nederland (twice!) and the guys were on time, quick and professional. I ran the mattress store gantlet doing research before buying, visiting 9-10 places. I found UMB was the most customer friendly of the group. After having back pain for a year, I finally bit the bullet and invested in my sleep quality with new mattress. Their product is more expensive but of much better quality and ultimately the 15 year no sag warranty sold me. After a month sleeping on it, I am extremely happy with this purchase and my buying experience. I will be buying from them again for our guest room. I highly recommend Ken and Eric over at Urban Mattress Boulder.
If you are looking for a mattress that is something out of the ordinary or have very special requirements, this is the place. It's family owned and run and the family member I worked with was incredibly knowledgeable and helpful. No high pressure but was happy to spend time with me and write up a proposal even though I was not ready to buy immediately. These are high cost mattresses but worth it, given that they include a lot of natural components, not just the mass produced trend of the year. They even called me in advance of a special sale recently to let me know the savings on my choice. It's wonderful that they don't upsell by package pricing like a lot of the chains. You can actually get "just" a mattress if that's what you want and need. We had recently already changed our base and want to assess that before changing another aspect. I will be back when I am ready to make the purchase of this model or the more expensive one I am still considering as there are pro and cons of each and a higher end product I have had in the past.
We needed a mattress four our son who just moved to town. Urban Mattress was the perfect choice! Eric was super friendly and helpful, guiding us to the perfect mattress. Delivery was free- and we had the mattress the next day. This is definitely the place to go for a quality product and excellent customer service!
Great experience for a great quality mattress. Confident sales team. No nonsense. In and out in 20 minutes. Mattress delivered 3 hrs later. Easy. Thank you!!
Best mattress store and customer service! Billy, Eric, Alexa and Ken were all so helpful and experts at helping us find the right mattress. We thought we found the perfect mattress and it turns out it was too firm for us. They exchanged it for the true perfect mattress after lots of visits and conversation about what we wanted in a mattress. We love it! We truly apprciated how friendly, caring and knowledgable they all were.
Superb service. Have never slept better, and don't want to get out of bed in the morning!! They were even willing to give me a temporary brand new mattress until the swell fancier one I bought was custom made. Everyone I came in contact with were wonderful and helpful. Delivery guys were clean cut, thoughtful, on time, reliable, nice, well trained, and as a bonus, delightfully funny.. overall shopping at Urban Mattress was dynamite experience. Highest recommendations,, I will never shop any other mattress company in Boulder..
I spent 6 months gearing up to buy a mattress because it's a major investment! I couldn't be happier to have gone with Urban Mattress. I originally purchased a firm mattress that ended up not being the right fit for my husband and I. The guys at Urban Mattress made the exchange easy, guilt-free, and super convenient. They GENUINELY care about getting you the perfect fit. Not to mention, the quality of their products is unparalleled. Without question, I will be telling everyone to go here to find their next mattress.
Excellent service, excellent knowledge, and we feel like we made an excellent purchase! Really very happy with our experience today and will be back for our next mattresses!
I highly recommend this mattress store. Very knowledgeable staff - the owner has been working with mattresses for almost 40 years. They have incredible quality mattresses at a very reasonable price, and are not a chain store. 10 year warranty. I found the owner extremely trustworthy, I think the whole transaction took 15 minutes because I told him exactly what I wanted and the price range, and he took me to the exact bed that I needed. That kind of service requires a certain kind of knowledge, intuition, and artistry that can't be found in sales people that have been in the industry for five months and work on commission. Plus the mattress will end up in my house for free within 24 hours. Honestly how could you ask for more.
Needed a mattress for my son's new big boy bed. These guys were awesome! I really appreciated that the sales guy was not pushy and he made delivery arrangements so quick and easy. I made a mistake to order the wrong size mattress and he took care of it without any problems. Great service, awesome mattress! The transition from crib to bed was so easy! I think the super comfy mattress helped. Thank you!
Very nice mattress store with high end choices. They have mattresses that cost 20 K plus made of horse hair and fine stuff.. :) really seriously. I just had to pick up a metal frame for my very plain but comfortable king size bed and found out a lot about many amazing mattresses. The gent was very nice who I talked too but I can never see spending 20 k on a mattress. Seems silly.
In the middle of a mattress emergency purchase they were calm, didn't take advantage of the "had to have" situation, the mattress was on time with tons of very helpful options and communication prior too. We were on the 4th floor, no elevator and not a single "look" or complaint, just wonderful! Oh, and the mattress is probably the best we have EVER had!!
We bought a queen sized mattress here today and had a very good experience. All salespeople were friendly and helpful. They weren't pushy, they gave us a few options and then left us to decide. We chose a mattress that was comparable to others we had seen in town and about $100 less than what other places were offering. The ambience was also nice--there's a water feature, fresh coffee, and nice lighting. It made me feel like taking a nap, which might be the point! I would definitely buy from them again! Oh, and free delivery is a nice touch!
FANTASTIC! Don't buy a mattress anywhere else. Service is great and the mattress is amazingly comfortable. The salesperson was extremely patient as we tried out a TON of mattresses and then referred us to the owner for a recommendation when we were couldn't make up our minds. Once we explained our dilemma (differences in softness requirements) he actually recommended a much less expensive option than we were originally considering - and we're both very happy with it. Slight delay in delivery (hour or so) due to confusion with the address but they called immediately upon realizing the number had been written down incorrectly and followed up with me twice. I'll never go elsewhere for a mattress!
Very positive experience from the moment we walked through the door until mattress and accessories were delivered.
I had such high hopes this mattress would be the answer to my back problems and I might actually get a full night's sleep for once. Alas, I was mistaken. I returned this mattress and went with a pillow top Serta.View More Reviews
Great sleep on this mattress!
Using on main bed. 2 weeks now and so far very pleased. This mattress offers a lot of support and is very comfortable. My husband and I are sleeping better than we have in a very long time. I was so skeptical to buy a mattress in a box. Wish I wouldn't have waited so long. This was a very good investment.
I could have spent more money on a higher end mattress but I decided to give this one a try. It's not bad for the price. It took me about 2-3 weeks to get used to but I am happy with the purchase. It does start to form a little bit of a dip in it but it is a gel/ foam mattress and it is to be expected. I have had multiple back surgeries and sometimes I do wake up stiff, but it would be way worse with a traditional spring mattress. I give it a solid 4 out of 5 stars for its quality compared to its price.
It has been over a year now since purchase and we are still very happy with this mattress. My wife has serious back problems so finding a mattress the makes her comfortable is difficult. Finding a mattress that makes her comfortable AND that I can sleep on is near impossible. This mattress offers the perfect balance of support and softness. Firm support with no pressure points, even for a side sleeper. After more than a year there has been no noticeable change in comfort.
this bed makes it so easy to roll over without sinking into a pillow top. So cool, no night sweats. For the money, best value in town. Add adjustable base with massage and you have the perfect sleeping majic
This bed offers great support especially if you have any back pain. Glad I took a chance on bed in a box.
One of the best purchases I've made in a long time. I've always liked an extra firm mattress but my arthritis doesn't agree any more. This mattress gives my body great support while giving way to all my curves. I highly recommend this one to anyone.
It's a terrible mattress
I love this mattress in a box. just take it out the box and be amazed. Your body will thank you in the morning
I am at a loss for words. I can only say SIMPLY AMAZING!! I suffer with back pain every day. I was desperate to try anything. The bed I have now was an expensive mattress for a platform bed. I thought that it would help my pain. Definitely NOT. I saw the reviews for this mattress and thought I would try. So here I am. It's just SIMPLY AMAZING I SLEPT THROUGH THE NIGHT!! My legs are not falling asleep and I am not tossing and turning ALL NIGHT from the constant pain. I definitely will recommend to anyone.
Best bed I have ever owned including a sleep number. My wife and have back trouble but with this bed we wake up refreshed with no back pain.
This product is amazing a must have feels as if it was s high end mattes
Love the "mattress in a box". Very comfortable and packaged beautifully & delivery was very timely. Excellent transaction. I originally thought that the product delivered was not as pictured on-line. BUT, upon removing the delivery packaging, the mattress was in a box with wheels, just as pictured on-line. Very easy to manipulate and get it up the stairs. Your on-line Customer Service was responsive to my concerns and answered promptly.
Easy setup, very comfortable.
Started as a guest room mattress but I sleep on it regularly now. Very comfortable.
For my son..he loves it. It is a good memory foam!
I sleep like a baby on it.
Excellent product. I buy two. I recommend it to my family and freind.
Love big lots
This bed has been the best purchase I have ever made at this store. I hope to purchase another one for a Christmas present for my son. I can't imagine ever owning another mattress.
This started out in the guest room for my daughter when she was visiting from out of state. We needed something quick and easy to set up. Perfect solution - Now I use this as my primary bed. So comfortable. Makes counting sheep outdated. I have highly recommended this to friends and family. Purchasing another one today.
Now able to sleep through night without hip and shoulder pain.
I have fibromyalgia and this mattress is the best thing I have ever had to sleep on! No more dreading turning over because of the intense pain. This mattress releaves this by giving me just the right amount of support without being too hard.
It did take a couple of nights to get used to the firmness but now wouldn't trade it. Will be getting one for my extra room too
I buy two mattress one full one twin for my kids and is soo good for them
it is Great
I was having problems sleeping with my regular "thereaputic" bed! I have arthritis in my hips and lower back, so sometimes it was hard for me to sleep good and bit wake up with pain. But once we got our bed, I was sleeping more through the night and way less pain because of the support I got! Best bed ever purchased!!
BIG LOTS IS A GREAT STORE FOR ALL HOUSEHOLD NEEDS FURNITURE ,CLEANING,PROJECTS,CHILDREN, AND OUTDOORS. THANK YOU FOR BEING A GREAT NEIGHBORHOOD SHOPPING CENTER.
The purchase was perfect for me after a recent relocation from overseas. This bed was an ideal solution for me. I was able to go to Big Lots directly purchase from the store with a great bed frame. All packaged so that it could be transported in the car but they offer delivery as an option.
The only thing that could be a downside is that the protective cover I put over it takes from the softness. I love this mattress though. The box also fit in my small car.
Had comfortable sleep night after night on our cross-continent trip from Tennessee to Alaska.
Use in the guest room. Has been great. Definitely recommend 2 people when you take out of box.
It gives me the support and comfort I need. I've slept great since getting it.
We were looking for a more comfortable mattress for our camper that was firm-ish yet soft and conforming. We were at Big Lots and ran across this mattress and brought it home. It is literally the most comfortable mattress we own! We did add a 2" foam and featherbed to it as we found it slightly firmer than we wanted - but overall, this mattress rocks! I wish we had a king size one of these in our room at home and some twin size ones for the kids.
It's like getting into a new bed every night!!
This has been the best mattress we have ever bought. Yes we can spend more, but why when all the quality we were looking for in a memory foam mattress was right here in the Zeopedic . We would buy another if needed.
I like the bed overall I wouldn't trade it just don't buy it if you don't want any airflow and want to blow bubbles at night time because the bed holds to much heat and gets to hot.
We bought a replacement mattress for our camper and for our cottage. Both had limited space available to get the mattress in the rooms. Coming in the room with a box was much easier.
Have had more expensive mattresses in the past, this one was a little cheaper but is holding up better than the others. Have washed the liner and put it back on with no problem. I was afraid that it wouldn't fit right after being washed and dried, but fits just like new. Really like this product. Would purchase again.