Urban Mattress Reviews

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Urban Mattress is both a retailer and a brand of mattress. They were founded in Boulder, CO in 2008 with only one store and have grown to 14 stores in over 12 cities across the US. Their retail operation carries other mattress brands such as Vispring (the luxury British bedding brand) and Tempur-pedic, along with their own brand Urban Mattress and Urban Naturals. They are also active in social responsibility, donating to local charities in each of their locations. They have a budget line of Urban Mattress bedding focusing on both memory foam and hybrid bedding with a mid-price point to fit any budget.

Mattress Score

Overall Score: 9/10

Customer Satisfaction: 9/10

Price Value: 8.8/10

No Back Pain: 9.1/10

Price: $299-$4299

Trial Period: No Trial

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Urban's Owner Satisfaction

Online reviews and customer sentiment are great ways to figure out if you want to spend more time researching a specific product. Sleepers have positive things to say about these mattresses and their comfort, but there are some that had a negative experience. Review the mattress specifics below for information on if this mattress will work for you.

Urban's Supportiveness

These mattresses are well rated for support versus many other competitors. The materials they use offer resilience in aligning the spine and most folks feel comfortable due to this. These mattresses offer even support throughout the surface layers and don't report many issues with sagging over a short horizon.

Edge Support
Edge support is important when you are sitting or lying close to the side and desire even support throughout. These mattresses offer good support on the sides and edges.

Bowling Ball & Density Tests
The bowling ball test helps measure the firmness and even support of a mattress. Customers report that these mattresses are evenly supportive throughout.

Urban's Durability

Mattresses with high longevity are some of the most looked for by customers. But with companies focusing less on building quality products and more on shipping product, it can be difficult to find the right mattress that lasts. However, even with this, thhese mattresses specifically do well when it comes to durability. Most sleepers will see them last up to a decade. If you are larger in frame, you may find your mattress slightly less durable.

Browse Urban Customer Reviews

Bought it in Aurora, CO

Liked what I felt in the store, but it feels a little less magical at home. However, I can't complain much because it still really beats my old crappy Serta.

Not pushy and ended up with a great bed

Unlike many mattress stores that I have been in, this experience was far from pushy -- and I had a lower budget, but experienced great service and a good overall experience. In the end, selected one of their urban mattresses and am very pleased with the feel of the bed. Good stuff!

Great experience, great mattress

Just bought from the Berkeley branch and it was such a great experience. Todd was amazingly helpful, but not pushy at all. He just wanted to direct me in the right direction and in the end, I got an Urban Mattress that I just love. Couldn't be happier.

Good customer service -- bed okay

I had a great customer service experience when I went into Urban Mattress -- not pushy at all and I felt like I got the right bed when I left. Unfortunately, the bed isn't as comfortable as I first thought it was. It is a bit hard in the cold weather and I sometimes wake up with back pain. Still going to see if it gets better, but waiting to see.

Solid People. Solid Mattress

Just bought an Urban Naturals mattress. I was really excited about the idea of it being all natural after some of things I read online about VOCs. Overall, it feels like a great mattress and I really don't mind that I paid more than a Casper for it being natural and not hurting my baby and me.

Love it

Great experience in the store and great experience when I got the mattress. The delivery folks were really friendly and the mattress ended up being the perfect thing for my back pain. I couldn't be happier.

Not the best delivery experience

Had a good experience in the store, but afterwards didn't get my mattress for over 3 weeks. There was a lot of back and forth, and I finally got it, but there wasn't good communication during that process and the company should try to get better at this piece of their customer experience. Overall, bed is okay.

Happy with my new urban naturals mattress except for one thing

I feel like I might have overpaid a little bit. I didn't do a lot of research because my friends told me about Urban Mattress. After I bought the Urban Naturals model, I looked online at similar mattresses and think that it may have been a little bit on the expensive side. Not a complainer, but should have looked at what was out there before I shopped.

Love the experience

Got my mattress from the Berkeley store and it was a great experience. Todd was amazing, not pushy, but helped me find what I needed. After that, I feel like I am actually sleeping better and living better as a consequence. Great stuff!

Bought Dunlopillo Harbor Lux Queen...

Bought Dunlopillo Harbor Lux Queen in June. By August, both sides sloped outward and there was a ridge down the middle. For $1,200, you would think it would have been a good quality mattress. It wasn't.

Won't be shopping here ever again.

Update: Amazing customer service! Got a message from Nathaniel, the owner. He said it sounded like a warranty issue. He offered to exchange my mattress, including exchanging it for a more expensive mattress, at NO ADDITIONAL EXPENSE. I picked another mattress I liked, and it will be exchanged next week. I was not even charged for delivery. Will be sending my daughter here to buy a mattress next week.

Won't be shopping for a mattress any place but URBAN MATTRESS.

I have only had one other...

I have only had one other mattress shopping experience, and it was DREADFUL (MattressLand, Springfield VA), so I don't have a very large basis for comparison. But, I DID end up buying a mattress here, so I am giving it a thumbs up. The staff was nice and not pushy at all. Answered our questions and provided a little guidance, and helped us find a great mattress. They provide free delivery to my house, free removal of the old mattress, and/or will help you to move the old mattress to a guest bedroom (or wherever).

Bonus: Urban Mattress donates 2% of the purchase price to a charity of your choosing (you can select one of four). I thought that was a really nice touch.

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