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Sleepeezee is a mid-grade pocket sprung mattress brand that features a variety of lines sold at retailers across the UK. Their collections may be somewhat different than those mentioned on their website. This makes it difficult to price compare across retailers, but we'll go through the features of their mattresses and eliminate the confusion so you can learn if Sleepeezee is a good match for you.
Tempur® mattresses became famous with the memory foam mattress revolution that they helped create. Over the years, their mattresses have grown to include pocket sprung varieties along with their slow response foam options. Although they are popular with customers because of their brand recognition and initial comfort, their prices are much higher than newer online British brands that are disrupting the industry.
Based on our aggregated reviews and our scoring method, we recommend Tempur in this match up!
See Our Full Review of Tempur
These mattresses have mixed reviews from customers. Many sleepers report feeling comfortable with their decision and enjoy their new mattress, but there were others that didn't enjoy their mattress. To make sure that one of these mattresses will work for you, read on below.
A supportive mattress that properly cradles the body is what you need for a better night's sleep. If your bed doesn't support you, you are likely not getting the good sleep that you need. These mattresses offered good support at first, but some had issues with comfort over the long term.
Most will find these mattresses to be fine for edge support, which is beneficial for those that like rolling over towards the side of the mattress at night. There still may be some dipping for those that have larger body types.
Having a mattress that is highly durable can save you thousands. But, as companies focus more on making money, everything from clothes to bedding degrades faster. These mattresses get mixed reviews from customers on durability. These mattresses may last years for you, but others have reported not being as lucky. Do some additional research on your mattress choice to make sure it fits with your body.
Reading customer reviews is a powerful way to spot the right mattresses for you. These mattresses are rated very well by customers, but some had disagreements. The below has more information about the feel of the mattress and a selection of customer reviews -- read on to make sure one of these works for you!
Having mattress support is important to having a healthy night sleep. These mattresses provide an above average amount of support for sleepers. This is important if you need something more supportive right now. Most folks report that these mattresses are supportive initially.
Edge support is how much supportiveness there is along the edges of the mattress versus the middle section. These mattresses provide solid edge support overall, but some may experience sinking or contouring along the edge of the mattress.
Bowling Ball & Density Tests
The bowling ball test provides a good measurements of mattress firmness. It also is good for those that want to discover if a mattress has even support or if there are peaks and valleys in a mattress. Overall, these mattresses will give a good amount of evenness of support.
Having a mattress that is durable is very important to shoppers, but some companies care more about profits than they do about quality. These mattresses are above average when it comes to durability. Most customers are happy with their mattress for 5 to 7 years, but some who are heavy or use their mattress above average will find that their mattress is not as durable.
I have recently purchased this mattress and it is amazingly comfortable. Its like sleeping on a cloud. Soft but also supportive. I have suffered hip pain for 3 years, especially at night and ended up on strong pain medication. However first night on this mattress and no hip pain at all. I sleep right through the night now. Expensive mattress but well worth it.View More Reviews
The combination between a firm mattress and a soft top is perfect. Support and the comfort of a sumptuous topper is a tonic to my aching joints. Not sure why a reviewer said this combination doesn’t work and didn’t find it comfortable, it’s like sleeping on a cloud. We both woke refreshed and I could even sleep on my favourite side, which I haven’t done for a while because of arthritis. Very expensive, but if we sleep like this every night, then it’s worth every penny.
An excellent mattress that is firm, comfortable and warm, needing only a 4 tog duvet in winter.
This is a lovely mattress, very comfy. I hadn't realised when trying in store that it was so tall. I feel like a princess climbing into a super tall mattress. Will need to get a new valance though as the old one is 8 inches to shallow now. Time will tell as how it wears, but all is good.
Bought this mattress (king) 30 days ago. Very deep and quite firm although says medium. Have to say it is an extremely comfortable mattress. Excellent quality. However if you get hot on memory foam or even concerned you might, even though only 4cm of it, it does make you sweat!! As a point to note the 40 night trail wont refund the difference if you decide the mattress is not for you and you choose a cheaper one - which we weren't told. We wont be using it as we tried so many and this one really was the best - and the most expensive in shop we went to!! I do think was overpriced though. I need to find a thin cool feel topper as love the mattress. As there is only a yes or no to recommending I would add here that 100% recommend only if memory foam doesnt make you feel hot in bed!!
Tried this mattress out in store and fell in love with it. Was the most amazing mattress we tried and we tried a lot. Sadly this comfort did not translate when we got home. The combination of a firm mattress and a soft top just doesn't work. My husband and I have both had back ache from it. Unfortunately being one of the most expensive mattresses in store we will lose money if we exchange it. Still debating what to do.
We bought this mattress just over a month ago and have been really pleased with it as we sleep much better than on our old mattress.
A medium firm mattress with 1800 pocket springs (king) and a layer of body moulding memory foam that is bestowed by the prince of wales royal warrant ... designed with luxurious and comfort in mind ...
Nice firm mattress, just what I was looking for. Nice quality.
Bought this a month ago in your pre Christmas sale for our new double bed. It's well made & extremely comfortable.
Recent purchase bought on Black Friday great offer and extremely happy with the mattress it’s so comfortable
I sleep so well and am late for work every day - it its worth it
My son is very happy with this bed, mattress comfy and the available storage space is great.
I bought this mattress in the Black Friday sale as I was moving house and the reviews were really good but was worried as they didn’t have one in a local store, but took the risk and it paid off love it and slept like absolute dream
We got this mattress as an exchange for the TheraPur ActiGel Plus 3000 Mattress - Medium Soft, which was firm and not good value for money, but the clevedon is great! It's much more comfortable, and we now look forward to a great night's sleep each night.
i brought this mattress two weeks ago it was the best spent money ever,it the most comfortable mattress ever,i brought it as i have bad back,i have had the most best sleep ever since i brought it.
I bought this mattress to replace one that id had for years and felt like sleeping on rocks. Since recieving this one though, its worlds apart, should have bought one sooner!
I found the whole experience from purchase to delivery and my first good nights kip the real deal..Thank you all at Dreams. Sweet Dreams everyone.
I have had this new mattress for a few weeks. It is very comfortable and is just what I wanted. The two gentlemen that delivered it were very good and a credit to your company.
This mattress is so comfortable it was delivered dead on time the price and value can't be beaten
I bought my mattress a week ago after getting a bargain bank holiday deal. I had been having awful sleep issues previously mainly because I have to have a hip replacement operation next month and the pain has been excruciating particularly at nights. I realized by old mattress was not providing adequate support and comfort - the new Dreams mattress is excellent and so much more comfortable that night times have gone from being a nightmare to blissful and much more sleeping for me which is a true blessing. A decent mattress for people with health issues may be a hugely valuable investment just as it has been for me so THANK YOU!
Not had this long but already it is doing a perfect job. I love the cushion pie crust top, the surface has a lovely enticing shape to it, the whole mattress screams of quality. Outstanding value for money.
Wonderfully comfortable pocket sprung mattress, with the addition of a sumptuous pillow top feature making this unbelievable value for money.
The mattress has a good depth and seems firm, yet a cushioned top. Seems very well made. The delivery was on time and the deliverers were courteous and efficient.
I’ve had this mattress for a few weeks now and it’s great - super comfortable and feels high quality. I was worried about going for a medium when I’m used to a firm but I’m really pleased. The mattress itself feels firm and supportive but the cushioned tip provides added comfort. The only downside is the poor service received from Dreams on delivery (didn’t arrive when it should and was told they’d be in touch to rearrange, which they weren’t and I had to chase them up to find out where my mattress was, despite them already taking payment for it). However that has all now been resolved and I’m sleeping much better on my new mattress!
We bought this mattress after trying it in a local store. It felt great in the shop but unfortunately the one we received just did not feel the same. It felt much firmer than we were expecting and we experienced back ache and hip pain. However under the 40 night comfort guarantee, which is a great service by the way and easy to do, we are now awaiting a new mattress after several more visits and testing. I am sure this mattress is right for some but not us unfortunately. Great service by dreams over the exchange though,, no fuss and easy to get done..
Had our Hypnos mattress for ages and was going to go for a similar one. Tried lots and lots in the showroom - this one was a great all rounder - got springs and memory foam, so the best of both worlds. You will need the extra deep fitted sheets - just a word of advice. Only had for 2 weeks now - but am really pleased.
Although not a particularly cheap option, after a few weeks with this new mattress I definitely think that its money well spent, I would definitely recommend trying the different types that tempur offer as we narrowed it down to the cloud or sensation, cloud was nice and soft but changing position seemed a little harder than on the sensation. I have read a lot of reviews stating that people find these mattresses to be on the warm side, I personally find it to be ok but I always open a window slightly of a night. And finally to the comfort, after a few weeks now most of my aches and pains have finally disappeared as most of the other reviews state. I hope this helps and definitely try in store first.View More Reviews
Expensive? .... Yes ..... Worth every penny? Yes Yes Yes Yes Yes!! The most comfortable mattress in the WORLD!! It is firm but it moulds around your body and it depresses in all the right places at just the right depth. It is a very big decision choosing a new mattress and we both have pain issues. At first I was shocked at the price but even a decent pocket sprung isn't that different, some cost more. My husband and I absolutely love it! I am so glad we chose it. I would thoroughly recommend this Tempur mattress.
Though expensive it is worth it for the sleep quality. Was warned it may make you hot. It doesn't. I do use the UK cooking matters cover and sheets though. I love this matress
This is my first tempur mattress. After the first few days I wondered if we had made an expensive mistake. But no! After 3 months I love this mattress - I don't want to get out of it in the morning. I sleep much more soundly than on ordinary mattress, it's brilliant.
This is the first time I've slept on a foam mattress. I really liked it when we tested it in the shop, but it took a few weeks to get used to it at home. I now love it. It's been particularly helpful over the past few weeks when I have needed to sleep on my back following a double hip operation - not a natural sleep position for me. Neither does it feel too hot - one of my other concerns.
Last Tempur gave 17 years service so hope this one does the same. Well made mattress and good isolation with movement from partner. This product is over priced and Tempur may well lose out to new customers who now have more choice with memory foam products.
We purchased a Tempur Cloud Elite Memory Foam Mattress in October and, after 3 months, it is still uncomfortable. Rather than be too hasty, we have persevered and slept on it for 3 months to see if it would soften as described on their website, But, after 3 months, it’s still no better and we're giving up on it. I am a fairly light-weight side-sleeper (10.5 stone) and my wife is a fairly light-weight back-sleeper (9.5 stone). I can generally sleep for around 4 hours and wake up with a sore shoulder on the side that I’m sleeping on before the getting broken sleep for the remainder of the night. My wife is also struggling to settle on it as a back sleeper. We chose the Cloud Elite because it was supposed to be softer than the others and suitable for lighter / side-sleepers, but that hasn't been the case in our experience. Unfortunately, this is not what we expected and I regret investing a lot of money in a Tempur product.
We opted to purchase this on recommendation and on trying numerous mattresses out in store. Although pricey, I believe the quality matches this, I would recommend.
Excellent mattress, very comfortable with the added bonus of a removable cover which is washable. Very pleased with this purchase, a little expensive but well worth it. A good night sleep all round.
This is an amazingly comfortable mattress which molds round us both without leaving a slope where my husband is much heavier than I am. The hybrid mattress is excellent without leaving me feeling seasick like the full Tempur mattresses. Is easy to make the bed
I had tried a friend’s mattress before visiting the store to buy this item. It is more than I have ever paid for a mattress but a good night’s sleep is very important. Unfortunately, I have found the mattress too firm and quite uncomfortable. It has certainly not improved my sleep. A big expensive disappointment.
Our old mattress wasn’t old but I had chronic back problems so we looked to buy a better mattress. The Tempur Hybrid Elite has made a massive difference to my back! It evenly distribes the weight of your body therefore maximises comfort. We also purchased the Tempur mattress protector. Well worth the money.
This is an excellent mattress which lives up to all the hype around Tempur products. The combination of the springs and layers of Tempur foam give the bed a more lively feel than just foam alone, whilst supporting perfectly. The zip off cover is really useful and looks stylish too. So overall a very good purchase for us, we slept a solid 12 hours on the first night we used it !
Been looking for a new mattress for some time now, and liked the tempura range after some investigation, once we liked the range we looked for the correct model for us firmness feel etc. decided to order, and John Lewis gave the best price and delivery that we required. The delivery was on time taken to the room fitted to bed and all the packaging taken away. Great Service
A good purchase. Very glad we made the selection. Very comfortable.
We spent a long time deciding to buy a new mattress, researching different types and brands. The very helpful salesman at John Lewis thought the Tempur Hybrid would deliver all the things we were looking for and it has. We are absolutely delighted with it and getting a very good nights sleep!
A good medium-firm mattress. Heavy to move around, so handles on sides would help! It sits very proud on my somewhat high bed, as it's around 20cm high!
I bought this mattress at the start of the year and I rarely get a good nights sleep. It is extremely comfortable initially, but during the night you heat up like an oven. The foam does not cool down so you toss and turn and keep your partner awake all night. I bought a cooling mattress topper which did nothing and now I've had to order a bamboo one from the US to be able to get a good nights sleep. I slept much better on my old mattress, I wish I'd never bought this one, but I'm stuck with it because the price was so high.
As hoped, this mattress is very supportive but also forms around the body. Really helping reduce disturbed nights.
My Tempur mattress has been hard and uncomfortable from the very start. I reported this to Tempur who told me it would soften in time. It has not. This mattress has caused me so much pain I've had to have cortisone injections for the inflammation caused in the upper leg. For a mattress advertised as 'moulding to one's body' and illustrated showing someone sleeping on air above a Tempur mattress I find, as other reviewers, that this is definitely not the case. After months of emails to Tempur customer services, they just reiterate that they cannot guarantee the softness or hardness of their product. They have offered to inspect the mattress for which I would have to pay £75 which I feel would be like throwing (a great deal of) good money after bad to be told what I already know - the mattress is too hard. Tempur customer services don't address the issues, just state, over and over, that they cannot guarantee their mattresses' hardness or softness.
I bought a temper Original 8years ago it has been one of the best mattresses I have ever slept on. I have 2 discs missing at the bottom of my spine so back pain is awful when the bed is not right.It has now become too soft for me so I am about to buy a new tempur and hope and pray that it gives me the same good nights sleep.
Tempur foam matresses are the most comfortable ever! I don't think senior people like them though because they have a completely different feel to a tradional sprung matress.
We got the cloud elite version. It is much softer and is definitely worth the money. I’m a side sleeper and my partner sleeps on his back so is perfect for us as it molds to your body shape and it doesn’t give me a dead arm in the morning unlike my original mattress. Best night sleep ever.
Worse. back pain ever, pain in shoulders and hips, definitely wouldn’t recommend a Tempur to anyone with existing back pain, no doubt about it, it had made mine worse. I just though it was my existing pain just getting worse over time, then I bought a new mattress a Hypnos Ortho and within a week, wow could I tell the difference.
Don't buy a tempur cloud ive had it a few years now but cause i was only at home at weekends as I was working away i thought my pain in my lower back and in between my shoulder blades is killing I wake up in the morning sometimes in tears but as I said I was working away and I thought it was just changing a bed but now we have moved and I'm at home every night for the past year my back pain has got worse and my wife profusely sweat in the bed and she is now suffering with pains to her lower back and hips
We bought a Malmo mattress from Bensons, we have had it less than 3 months, with pillows it was £2000, I have spinal problems and Osteoarthritis, I have to say I wake up in more pain than I did on my old 7 year old £300 mattress, it has not quite dropped, (yet) but is "weaker" at one side, this after less than 3 months, forget the 10 years!
We had our first night on a Tempur sensationelit last night and it was a disaster! Very little sleep and we both woke up in pain. Contacted John Lewis who sold us the mattress and they said it could take some time to get use to and unless there was a fault with the product our issue would be one of comfort which is "subjective" and therefore did not warrant any sort of refund. It is difficult to be objective about the pain I'm in, and now we are faced with the decision to either persevere with it and risk injuring ourselves and not getting a good night's sleep or wave good bye to £1689.
They must pay very good commissions to retailers, as all of them recommended it to me when I set out to buy a new memory foam mattress. I got the Tempur Original 21 and it is the worst mattress I have ever had - it overheats and manages to be too soft and hard at the same time. You sink into it then it turns into a wooden board. I wake up with back, hip and shoulder pain. Unfortunately I already suffered from back problems before getting this mattress, so it took me longer than the trial period to realise it was the mattress that was making it all worse, so I wasn't able to return it. I was also appalled at the awful customer service. Took ages to get a response and I had to chase several times. They sent an employee to check deformation (with no weight on the mattress, what a joke) and then never got back to me. Response to Tempur comment: I purchased the mattress in June 2017 from Warren Evans, who unfortunately went into bankruptcy not long after my trial period was over, so all my interactions were direct with Tempur.
I’ve purchased a tempur sensation sublime in benson bed in may delivery following June 2017! After a year I’m way and back from the doctor for unexplainable chronic shoulder pain! Call tempur direct and says it’s not their fault as I bought it from a retailer! So what’s the company 10 year worranty!? I had problem with Nespresso machine bought on amazon, but first issue Nespresso sort it! Benson bed gave me a number that never works... don’t know what to do anymore and I’ve just spent £125 this week for a mattress topper from dunelmill and slept far better!!!
I’ve never slept so badly or woken up in so much discomfort since using the Tempur mattress. Its causing me terrible pains in my lower back & kidney area. I have never experienced back problems in my life before now and my partner bought this at an extortionate price to help with his back problems. Needless to say he continues to moan daily about back problems so the mattess hasnt worked at all for him and now due to this mattress I am now in pain every morning. This has been a very bad move for us & i hope to god he gets it sent back to the shop. I honestly dont know how many more painful nights sleep I can take on it. My previous budget range mattess was fantastically comfortable compared to the Tempur and it only cost a couple hundred quid instead of £1,500!!! Worst days work he ever did buying into this mattress. If you have any sense buy a regular mattress and rent a chiropractor it would be cheaper, work better & not end up hurting yours or your partners back in the process!!!
No question, memory foam is a great invention but most Tempur mattresses have too much memory foam and are therfore uncomfortable if one sleeps more than just a short nap. In fact this mattresses cause severe back pain and poses a health risk. The reason is that memory foam is heat responsive and feels quiet comfortable. This leads to remain in the same position for a long time and one sinks deeper and deeper into the thick memory foam which gives no proper support any more and one sticks deep in a dip with the spine out of shape. We spent a huge amount to have a better sleep but after realising that we can not sleep on this mattress we were told that there is no way to go for another mattress even if we would choose another Tempur product with less memory foam. So we can only warn to buy this mattresses which feel good if one tries out for a short time but it is over priced anyway, extremely disappointing in sleep comfort and finally a health hazards and as soon as it is paid nobody cares to admit the serious faulty design. Keep away from Tempur. Previously we had a simple mattress with only 5 cm memory foam which was wonderful because one does not sink in almost unlimited but we spent a fortune compared to the old mattress and now we know better. Unfortunately. But fortunately we know now that our plan to equip our little hotel with Tempur mattresses could still get cancelled at the right time.
Useless warranty, poor product, no reply from Tempur. Having had a Tempur mattress for 15 years and loved it, I was excited to buy a new one when the old one finally gave way. Terrible, terrible mistake. The memory foam dips so much that I have to climb out f the dip to move in bed at all. I have shoulder pain and back pain every morning. I travel a lot and sleep in many beds and I sleep brilliantly while away but th edgiest night I’m home I wake 3 or 4 times every night and ache terribly. Smiths the Rink I bought it from told me I had to adapt to it but if I wanted to swap it there’s would be a £200 admin fee! Having spent over £1000 on this mattress, I didn’t have £200 spare and felt this was an unethical level of fee. I emailed Tempur via their website twice to say that. 4 inch dip must be excessive, please help, but no reply either time. Customer service non existent. Stuck with the mattress or throwing it away. I cannot face my winter months (no travel to proved ease of back ache now for the winter).
I purchased a tempur elite sensation cooltouch, from dreams it was delivered on September 25. The mattress is terrible it caused shoulder pain right across top of my back, my hip was digging into the mattress. Trying to sleep is terrible. I contacted customer services at dreams on 4 October,they said I had to wait 30 days to give the mattress time to settle. I contacted tempur on 19 October they replied I had to get in touch with dreams. I went back to the store on 19 October they said they couldn't do anything it was up to customer services. They haven't heard of anyone having the problems I've had. ( look at other reviews).The mattress wasn't cheap, it's not doing what it's suppose to. I'm very disappointed. I've got to get in touch with dreams to see if I can change the mattress which I'm not looking forward to doing as this mattress is awful.
after already being a tempur customer owning a combi hd for nearly 10 years decided to upgrade after seeing the hybrid luxe super king on special offer i was told even tho it was from the outlet it would carry the same guarantee as if you had bought a new one direct from tempur which is 10ys not thinking I would need it after owning one with no problems I decided to go ahead all good so far 1 year on and I noticed a large split about 1” from the side on top and about 30” in length I contacted the outlet who asked for photos which I supplied then I was told to phone tempur uk direct as this was a fault so i did and again was asked for photos I supplied and again they agreed it was a fault now this is were it gets interesting because I bought it from a outlet I have to get it from the outlet as I got it cheap I told them I was told it was the same warranty as if I had bought direct from them but they disagree and won’t honour the warranty now saying as the mattress was discounted I wasn’t allowed a new one even tho it has developed a fault I argued the case that every body who sell tempur mattresses are cheaper than tempur direct by over £1k so they wouldn’t be allowed a replacement if they developed a fault no reply i also made a comparison that if you bought a car less than 1 year old from for example motor point (or a garage like these) you still have the remainder of the cars warranty if it develops a fault and you take it to the main dealer (ie audi mercedes etc) they don't say because you saved £10k on the original price you must take it back to the garage you bought it from and wait for them to source another car to get the part from to fix it no they fix it with a new part ! tempur uk again disagree so basically if you pay full price over the odds from tempur uk your covered but if you find a cheaper price your not you have to wait for another to be sourced also I’ve been offered a change in mattress range but it has to be a luxe model ie countour cloud hybrid as later I found out there have been other hybrid returns due to faults I am now currently waiting for a Mattress to be sourced but as I’m still waiting for a headboard I paid for at the same time as the mattress over 1year ago and haven’t received I won’t be holding my breath Can’t give ZERO stars but I can warn people as tempur uk don't allow honest reviews on there site !!!! might as-well talk to the faulty mattress than tempur customer service team
Same experience as a lot of people below - after 9-12months the mattress started to dip and soften far too much. Now after 2 years its giving me backache. I contacted John Lewis who sent someone to inspect the mattress. They agreed it had dipped and said never buy a memory foam mattress as this is what they all do after 12 months. Tempur said the dipping was under 30% and therefore not covered by warranty. I recently got good advice , buy a normal spring mattress and if you like memory foam feel buy a topper for £200-300 which you can replace every couple of years. do not spend £1700 on tempur.
Poor slow service as by them to send photo then they don’t reply
Please do not invest in a Tempur Cloud. I have suffered for long enough without questioning the most obvious reason.....the mattress. I started with back pains shortly after the purchase but as many have presumed these issues would pass; pins and needles, lower back ache, knots in shoulders etc. I have now succumbed to sleeping in the spare room to which certainly improves the situation on a cheap mattress. Blind loyalty to Tempur is a dangerous thing. We have had this mattress for around 4 years and it is deteriorating rapidly. It now offers no support, very deep and uneven and now totally lacks the support it once offered when lying close to the edge. The warranty is pointless....Tempur say it is not a product fault! How can this monstrous sub standard material get away with such horrible diversion tactics. A £2000 mattress has finally got the better of me. Please please please do not trust this to last.
Bought a tempur mattress in July 2015. For the first month I aired it as it gave off a gassing smell. When I first slept on it, I found it too hard but after a while it was great for about 6 months; then my back pain (the reason why I bought this mattress) started to get worse. There is no dip in the mattress but at times I've sunk so far into it, that I've struggled to get out. My back is so bad now that I have had caudal epidural injections and I'm waiting for an appointment at the pain clinic. After one particularly bad night, I decided enough is enough and have purchased a new pocket sprung, wool and cotton mattress at less than half the cost of my tempur mattress. At the moment I am sleeping on a 19 year old mattress until the new one comes. It may be some time before my back pain lessens, but I've noticed my knee pain is not as severe and I no longer have the night sweats. I personally could not recommend these mattresses. Save yourself some money and get a good quality pocket sprung. 22/11/18 update Thank you for your response I ordered the Tempur Sensations 21cm mattress on 6/6/15 from Thomas Hearn, Kenilworth. I will try to get the batch number for you, but need help to remove the cover and hope to do this before the mattress is collected on the 1st. My issue with the mattress is how soft it has become and I believe this has aggravated my bad back. However, as I am getting a new mattress, the proofs in the pudding. If my back improves, then I'm vindicated in getting rid of this mattress. 26/11/18 update I now have a picture of the batch number PB260889.JPG
Update: 30/Oct After sending photos to Tempur support they replied as follows: "Unfortunately the photos provided do not show us if there is a valid guarantee claim,... We can arrange for a third party inspection company called Homeserve to attend to carry out the inspection, there would be a charge of £72" So Tempur wants to charge me to do their job of investigating my claim!!!! I would expect a better Customer Service when paying £4,500 for a mattress and bed frame. this is cheap customer service. very frustrating. Original review 10/October: Fake warranty of 10 years Not happy with the matters. after 1 year of purchase, the mattress sagging from one side to the point of being painful to lay down and even before falling asleep. I bought the most expensive mattress 27 thickness wit Tempur bed to have the right support for the mattress, cost me £4,500 and now in less than 1 year, it is causing more pain than support. When contacting the branch, they have asked us to do their job of investigation the mattress and sending them a proof of sagging area. response from Tempur: "The Tempur guarantee covers a 2cm permanent indentation in the mattress, which is an indentation that is evident with no pressure being applied." this is not what I was told when I have been told when I bought the mattress from Tempur Shop in Milton Keynes. I have been mis-sold this mattress and mis-sold the warranty as fully covered for 10 years which justify the high price tag. very disappointed to receive instructions to do Tempur's job and the fact that the warranty cover "Visible 2cm indentation" which is more like extream scenario only. but Tempur doesn't care if the mattress is not fit for purpose anymore because of the poor quality. the cheapest mattress in the market will have a better warranty than Tempur.
No after sales service. hopeless pathetic company. waited 10 weeks for a bed frame only to have half it missing upon arrival, then being insulted by asking to wait another 2 weeks to see if you could possible source the missing parts. One company to avoid