Slumber Search is supported by readers. Some links on Slumber Search are referral links. If you use one of these and buy something, Slumber Search may make a small amount of money. More info.
Nectar is one of the highest rated online mattresses, available now in the UK. Their mattresses feature universal comfort firmness with an all-foam design. With a focus on more cooling versus other foam mattresses, you won't get too warm. Also, the Nectar mattress has ergonomic support to relieve pressure on the hips and shoulders while supporting the spine properly. With a generous 365 day home trial, forever warranty, and low entry price, this brand is revolutionising the industry.
Tempur® mattresses became famous with the memory foam mattress revolution that they helped create. Over the years, their mattresses have grown to include pocket sprung varieties along with their slow response foam options. Although they are popular with customers because of their brand recognition and initial comfort, their prices are much higher than newer online British brands that are disrupting the industry.
Based on our aggregated reviews and our scoring method, we recommend Nectar in this match up!
See Our Full Review of Nectar
Researching customer reviews is a great way to look for a new mattress because it can help increase the probability that you will love your purchase. These mattresses perform exceedingly well in regards to customer satisfaction and positive sentiment from owners. So, learn more about this brand!
These mattresses are quite supportive versus others in the industry. The materials they use offer resilience in aligning the spine and most folks feel comfortable due to this. Reviewers are keen on describing these mattresses as supportive and and don't talk about issues with initial sags.
Edge support is an important attribute for those that lay close to the side of the bed and are looking for a supportive surface. These mattresses offer good support on the sides and edges.
Bowling Ball & Density Tests
Using a bowling ball on the surface of the mattress is a good way to measure support and firmness. These mattresses are resilient across the mattress and offer an even firmness throughout.
Durability, along with being comfortable, is the most important factor to customers buying a new mattress. Being able to get 7 to 12 years of life out of a mattress comfortably is good for mattresses in this day and age. That said, there are a lot of factors such as body weight and craftsmanship that can affect durability. These mattresses do a great job with durability overall. However, some that are heavier may see a slight decrease in durability.
Get an Instant Discount for Nectar: Get £100 Off + 2 Premium Pillows
Input from customers is a powerful way to focus your list of potential mattresses to buy. These mattresses have some great reviews by sleepers, but some didn't agree with the feel. Below you can find a selection of customer reviews and more information on the mattresses -- read on!
Most find these mattresses to be supportive, which means they egonomically work to straighten the spine for most sleepers. That said, there are some reports of support issues, so make sure to do research to connect your purchase pick with your body type and sleeping position.
Overall, most customers report these mattresses as having satisfactory edge support, which means most sleepers don't notice a dip while rolling towards the edge or sitting on the side of the bed.
Bowling Ball & Density Tests
In tests of the mattress density evenness and firmness, there is good even support throughout. That said, some reviewers describe rare support issues, so make sure to browse the reviews before buying.
Finding a mattress that is durable is critical to mattress shoppers. However, in an industry that sometimes focuses more on profits, it isn't always an easy thing to find. That said, with great data on material quality, craftsmanship, and customers feedback, these mattresses, specifically, should provide a nice amount of durability for most -- lasting over 5 year for most. But, some folks who are heavier may experience some loss of longevity.
Without any exaggeration, this is the best value of anything I have ever owned. It has a quality build, doesn’t have any off gassing, and it easy to set up. We upsized to a California King, and at 6’2’’ this bed fits me perfectly. My wife and I can now enjoy having the occasional kid or pet in bed. Belly, back, or side, I’m always comfortable and look forward to curling up. My wife suffers from back and neck problems and is on her feet all day. She swears that this bed makes all the difference! There are not enough stars to give this bed. We won’t ever buy another brand of mattress. Can’t wait to upgrade all our beds.View More Reviews
back don't hurt sleep like a baby
Love love the mattress! Husband and I both feel much better after sleeping on this and throwing out our expensive old mattress. We are going to get another for our son who also has back pain. I know the pain will go away like ours did.
I has hesitant to order online with no chance to try out a Nector mattress. I am very happy I went ahead with the purchase. Have had my mattress for about 6 months and the mattress slept great from day one!
So glad to have found Nectar in my goal of memory foaming everything.Bed is amazing, not as foam-y as the other brands as that was a big problem for me (which also leads to sinkage over time). The smell was a little strong at first, but I had no problems sleeping even with it in my room. Took about a week to not be so strong and about a month to fully go away. I couldn't open any windows (bought it in the winter). I've had it for almost a year now and when I take my sheets off the bed, it still looks brand new. I absolutely recommend this bed to anyone and everyone.
I have slept so great since I got it. It is firm and soft at the same time. I love it
The best sleep I've had in 50 yrs. Make more!!!!
I love my mattress and it was so easy to buy off the website. I went with the monthly payments but it was worth it, it was a good price and easy to pay. I would buy from this company again for sure. Loved it. :)
I have had my mattress since Mid January now. I really like it, sleep good and even during the heat of the summer nights I kept cool ( I don't have air conditioning). The only thing I struggle with is my neck hurts from the pillows and I wonder if there is a way make the pillows not as full? Other than that the mattress has no sagging, still like new and I would highly recommend it to anyone...Matter a fact, I have told many to get this one when others ask me if I like it. There are a lot of others out there, and I have not tried them ( had a tempur pedic once) but I don't need to, I have a good one now so why change whats already working for me!
A great mattress! We have had our king size Nectar for over a year and continue to love it. It has retained its firmness and shape. Originally, the shipping time took 2-3 weeks longer than anticipated, but once the mattress arrived, we were set! It’s super easy to set up also. For the price, I wouldn’t recommend another memory foam mattress. You just can’t beat the deal and the comfort.
Really Good Bed!! We bought our Nectar bed after reviewing many different beds. We are very pleased with it. It doesn't sleep "hot" as some foam mattresses do from what we've read, it is really comfortable and has a good firm/soft balance. My wife is a night owl, and goes to bed later than I do. We like how the mattress doesn't bounce or move, I don't feel it when she gets into the bed. The only negative I can think of is how much longer it took for us to receive it than when we were initially told, but that wasn't a big deal, we just waited until the Nectar bed came before we got rid of the old one, we had gone so long without getting a new bed anyway, a couple more weeks to wait for it to arrive didn't kill us.
A most comfortable mattress. I had a memory foam mattress from another well-known manufacturer. And was happy with the comfort. When I needed another mattress, I was looking around because although the mattress I was replacing had been very comfortable and had performed well, the price was the factor that drove me to look around. I felt that the price was mostly for the name. Nectar had great reviews and I decided to give it a try. The guarantee that offered is about the best in the industry, if not the best. I am happy with the comfort of the Nectar mattress and the performance. This has been a very good purchase.
I have the king size Nectar and I love it! I had a sleep number bed for years and was so unhappy....Thank you Nectar for finally giving me a good nights sleep. This bed is so comfortable at a reasonable price! I purchased a queen sized bed, changed my mind after 2 weeks and Nectar stood by their warranty, and refunded my money and delivered the king. I am 100% satisfied with their customer service and the product.
Great Bed for the most part, it works for both me and my wife.
I love my Nectar mattress. I look forward to going to bed now. I am 62 and have had back surgery. My old mattress hurt my back even after surgery. But with Nectar I sleep like a baby. Back problems solved. Thank you Nectar.
The bed is a little firmer than I prefer and seems to be intenting where we lay. We are around 200lbs. Other than that it is a decent bed.
Absolutely LOVE my mattress! I have severe arthritis & have had a shoulder rebuilt, and a hip & both knees replaced! I am having the most comfortable nights’ sleep since I bought this mattress! I hate to travel as I miss the comfort of my bed. So worth the money I spent.
My wife and I tried the Purple mattress and hated it, then we tried Nectar and loved it. Never felt better!
I never thought I would buy a mattress without laying on one first! I went out on a limb and after checking many mattresses and ratings, I decided to give Nectar a try! Unique is one word another is just WOW! I’m particular and I have to say I really love this mattress. Back problems, leg problems. All are much better since getting my Nectar!! Thank you!
Great Mattress for a great price! I bought this about a year ago and have love it. My old spring mattress was loud and uncomfortable. Our Nectar mattress is fantastic!
We've had our mattress for almost a year and our review is the same. It's the best mattress we've ever slept on. Highly recommend. With every penny. Definitely get the base. Mattress is more comfortable with it.
We have had this bed for a year now with no problems. The first night we slept on it, it seemed rather firm. Already by the second night we thought it was great. It does not sleep as hot as our previous memory foam mattress.
Initially the mattress was very supportive and we were thrilled. After 10 months it feels like it is much less supportive, has areas that seem to have become "softer" - awakening with back pain like I experienced with our old mattress. I am going to contact the company to return the mattress.
Definitely one of the best night's sleep I've ever had. Nectar is a great mattress! Other similar mattresses may be just as comfortable but I'm pretty sure the buying experience and price can't be matched by others. My hat's of to the customer service folks at Nectar.
I LOVE my nectarsleep bed. I am so happy I bought it. The best bed I have ever had, and I have paid $3000 for a bed in the past. Never again. Can't say enough about it!! If you are thinking about getting one, do it.
I have never slept so comfortably until I recieved Nectar. I have always had trouble sleeping and would stay up until 3am half of the week. Now that I have Nectar, I have started taking naps throughout the week and when i lay on my mattress, i am usually asleep within 30 minutes. This was money well spent. I would like to say THANKS to everyone who had a part in making Nectar a reality.
It’s been a year since my purchase and I would highly recommend this mattress. The process to purchase was effortless and convenient. Deliver and set up a breeze. I’m sleeping comfortably now and feel rested each and every morning. Thank You Nectar!!
Great product and service. I've never been so comfortable in bed. Highly recommend Nectar to everyone.
I love my Nectar mattress!!! It is such a comfortable mattress that I hate sleeping on any other mattress! It was the best decision we’ve made in a long time when we got our Nectar!!!
Our king size came rolled up, pretty heavy, had to drag it into the house. Unpacked it and was ready that night. Lovely and firm but not hard, just perfect. Will buy it for my son.
I am 73 years old and this is the best sleep I've had on a consistent basis. I figured it would take a week or so to adjust to a new mattress but I surely was surprised, it was immediate. No, they did not pay me to write this! One thing I do have to say is, making the bed afresh (change of linens) can be a chore as the mattress is heavy and getting on a fitted sheet can be exasperating.
Have slept very well since we got or Nectar mattress. Can't even feel my husband get out of bed in the morning. Which lets me sleep a little longer.:)
My queen mattress sleeps great. No remorse in my purchase!
Now that we are spoiled with a Nectar mattress, it makes it so hard to sleep on anything else! This will be the only brand we buy now!
My husband and I like our mattress pretty well, however we both agree after sleeping on it now for about 8 months it’s too firm. We tried to give it a chance to “break in” for a good while before we decided how we felt and wrote a review, but we are now looking for a mattress topper to soften it up a bit. I don’t want to have to return it as I think overall it’s a good quality mattress for the price.
The mattress is very comfortable. The only problem we have had is that the mattress cover shifts or twists from one side to the other
An easy and comfortable experience from start(ordering,receiving, and setting up)to finish.
I am sleeping much better since the purchase of the Nectar (we have had it for 9 months now). It is firm, but I generally sleep on my side and it has eliminated the shoulder and hip pain that I was feeling at night. It is also excellent at not transferring motion so that if one person is rolling around the other person won't feel it. The whole purchasing experience and communication from the company was also excellent. My only complaint was that it took a while for them to actually ship the mattress, but it was around Christmas so I suppose it is understandable. The price was reasonable. I would definitely buy another Nectar mattress.
One the most comfortable beds I ever slept on and for a great price! It compares to my former Nautilus Sleep Systems bed that cost me over $3,000 plus!
We love our Nectar mattress, so comfy and the forever warranty helps us sleep better every night.
Although not a particularly cheap option, after a few weeks with this new mattress I definitely think that its money well spent, I would definitely recommend trying the different types that tempur offer as we narrowed it down to the cloud or sensation, cloud was nice and soft but changing position seemed a little harder than on the sensation. I have read a lot of reviews stating that people find these mattresses to be on the warm side, I personally find it to be ok but I always open a window slightly of a night. And finally to the comfort, after a few weeks now most of my aches and pains have finally disappeared as most of the other reviews state. I hope this helps and definitely try in store first.View More Reviews
Expensive? .... Yes ..... Worth every penny? Yes Yes Yes Yes Yes!! The most comfortable mattress in the WORLD!! It is firm but it moulds around your body and it depresses in all the right places at just the right depth. It is a very big decision choosing a new mattress and we both have pain issues. At first I was shocked at the price but even a decent pocket sprung isn't that different, some cost more. My husband and I absolutely love it! I am so glad we chose it. I would thoroughly recommend this Tempur mattress.
Though expensive it is worth it for the sleep quality. Was warned it may make you hot. It doesn't. I do use the UK cooking matters cover and sheets though. I love this matress
This is my first tempur mattress. After the first few days I wondered if we had made an expensive mistake. But no! After 3 months I love this mattress - I don't want to get out of it in the morning. I sleep much more soundly than on ordinary mattress, it's brilliant.
This is the first time I've slept on a foam mattress. I really liked it when we tested it in the shop, but it took a few weeks to get used to it at home. I now love it. It's been particularly helpful over the past few weeks when I have needed to sleep on my back following a double hip operation - not a natural sleep position for me. Neither does it feel too hot - one of my other concerns.
Last Tempur gave 17 years service so hope this one does the same. Well made mattress and good isolation with movement from partner. This product is over priced and Tempur may well lose out to new customers who now have more choice with memory foam products.
We purchased a Tempur Cloud Elite Memory Foam Mattress in October and, after 3 months, it is still uncomfortable. Rather than be too hasty, we have persevered and slept on it for 3 months to see if it would soften as described on their website, But, after 3 months, it’s still no better and we're giving up on it. I am a fairly light-weight side-sleeper (10.5 stone) and my wife is a fairly light-weight back-sleeper (9.5 stone). I can generally sleep for around 4 hours and wake up with a sore shoulder on the side that I’m sleeping on before the getting broken sleep for the remainder of the night. My wife is also struggling to settle on it as a back sleeper. We chose the Cloud Elite because it was supposed to be softer than the others and suitable for lighter / side-sleepers, but that hasn't been the case in our experience. Unfortunately, this is not what we expected and I regret investing a lot of money in a Tempur product.
We opted to purchase this on recommendation and on trying numerous mattresses out in store. Although pricey, I believe the quality matches this, I would recommend.
Excellent mattress, very comfortable with the added bonus of a removable cover which is washable. Very pleased with this purchase, a little expensive but well worth it. A good night sleep all round.
This is an amazingly comfortable mattress which molds round us both without leaving a slope where my husband is much heavier than I am. The hybrid mattress is excellent without leaving me feeling seasick like the full Tempur mattresses. Is easy to make the bed
I had tried a friend’s mattress before visiting the store to buy this item. It is more than I have ever paid for a mattress but a good night’s sleep is very important. Unfortunately, I have found the mattress too firm and quite uncomfortable. It has certainly not improved my sleep. A big expensive disappointment.
Our old mattress wasn’t old but I had chronic back problems so we looked to buy a better mattress. The Tempur Hybrid Elite has made a massive difference to my back! It evenly distribes the weight of your body therefore maximises comfort. We also purchased the Tempur mattress protector. Well worth the money.
This is an excellent mattress which lives up to all the hype around Tempur products. The combination of the springs and layers of Tempur foam give the bed a more lively feel than just foam alone, whilst supporting perfectly. The zip off cover is really useful and looks stylish too. So overall a very good purchase for us, we slept a solid 12 hours on the first night we used it !
Been looking for a new mattress for some time now, and liked the tempura range after some investigation, once we liked the range we looked for the correct model for us firmness feel etc. decided to order, and John Lewis gave the best price and delivery that we required. The delivery was on time taken to the room fitted to bed and all the packaging taken away. Great Service
A good purchase. Very glad we made the selection. Very comfortable.
We spent a long time deciding to buy a new mattress, researching different types and brands. The very helpful salesman at John Lewis thought the Tempur Hybrid would deliver all the things we were looking for and it has. We are absolutely delighted with it and getting a very good nights sleep!
A good medium-firm mattress. Heavy to move around, so handles on sides would help! It sits very proud on my somewhat high bed, as it's around 20cm high!
I bought this mattress at the start of the year and I rarely get a good nights sleep. It is extremely comfortable initially, but during the night you heat up like an oven. The foam does not cool down so you toss and turn and keep your partner awake all night. I bought a cooling mattress topper which did nothing and now I've had to order a bamboo one from the US to be able to get a good nights sleep. I slept much better on my old mattress, I wish I'd never bought this one, but I'm stuck with it because the price was so high.
As hoped, this mattress is very supportive but also forms around the body. Really helping reduce disturbed nights.
My Tempur mattress has been hard and uncomfortable from the very start. I reported this to Tempur who told me it would soften in time. It has not. This mattress has caused me so much pain I've had to have cortisone injections for the inflammation caused in the upper leg. For a mattress advertised as 'moulding to one's body' and illustrated showing someone sleeping on air above a Tempur mattress I find, as other reviewers, that this is definitely not the case. After months of emails to Tempur customer services, they just reiterate that they cannot guarantee the softness or hardness of their product. They have offered to inspect the mattress for which I would have to pay £75 which I feel would be like throwing (a great deal of) good money after bad to be told what I already know - the mattress is too hard. Tempur customer services don't address the issues, just state, over and over, that they cannot guarantee their mattresses' hardness or softness.
I bought a temper Original 8years ago it has been one of the best mattresses I have ever slept on. I have 2 discs missing at the bottom of my spine so back pain is awful when the bed is not right.It has now become too soft for me so I am about to buy a new tempur and hope and pray that it gives me the same good nights sleep.
Tempur foam matresses are the most comfortable ever! I don't think senior people like them though because they have a completely different feel to a tradional sprung matress.
We got the cloud elite version. It is much softer and is definitely worth the money. I’m a side sleeper and my partner sleeps on his back so is perfect for us as it molds to your body shape and it doesn’t give me a dead arm in the morning unlike my original mattress. Best night sleep ever.
Worse. back pain ever, pain in shoulders and hips, definitely wouldn’t recommend a Tempur to anyone with existing back pain, no doubt about it, it had made mine worse. I just though it was my existing pain just getting worse over time, then I bought a new mattress a Hypnos Ortho and within a week, wow could I tell the difference.
Don't buy a tempur cloud ive had it a few years now but cause i was only at home at weekends as I was working away i thought my pain in my lower back and in between my shoulder blades is killing I wake up in the morning sometimes in tears but as I said I was working away and I thought it was just changing a bed but now we have moved and I'm at home every night for the past year my back pain has got worse and my wife profusely sweat in the bed and she is now suffering with pains to her lower back and hips
We bought a Malmo mattress from Bensons, we have had it less than 3 months, with pillows it was £2000, I have spinal problems and Osteoarthritis, I have to say I wake up in more pain than I did on my old 7 year old £300 mattress, it has not quite dropped, (yet) but is "weaker" at one side, this after less than 3 months, forget the 10 years!
We had our first night on a Tempur sensationelit last night and it was a disaster! Very little sleep and we both woke up in pain. Contacted John Lewis who sold us the mattress and they said it could take some time to get use to and unless there was a fault with the product our issue would be one of comfort which is "subjective" and therefore did not warrant any sort of refund. It is difficult to be objective about the pain I'm in, and now we are faced with the decision to either persevere with it and risk injuring ourselves and not getting a good night's sleep or wave good bye to £1689.
They must pay very good commissions to retailers, as all of them recommended it to me when I set out to buy a new memory foam mattress. I got the Tempur Original 21 and it is the worst mattress I have ever had - it overheats and manages to be too soft and hard at the same time. You sink into it then it turns into a wooden board. I wake up with back, hip and shoulder pain. Unfortunately I already suffered from back problems before getting this mattress, so it took me longer than the trial period to realise it was the mattress that was making it all worse, so I wasn't able to return it. I was also appalled at the awful customer service. Took ages to get a response and I had to chase several times. They sent an employee to check deformation (with no weight on the mattress, what a joke) and then never got back to me. Response to Tempur comment: I purchased the mattress in June 2017 from Warren Evans, who unfortunately went into bankruptcy not long after my trial period was over, so all my interactions were direct with Tempur.
I’ve purchased a tempur sensation sublime in benson bed in may delivery following June 2017! After a year I’m way and back from the doctor for unexplainable chronic shoulder pain! Call tempur direct and says it’s not their fault as I bought it from a retailer! So what’s the company 10 year worranty!? I had problem with Nespresso machine bought on amazon, but first issue Nespresso sort it! Benson bed gave me a number that never works... don’t know what to do anymore and I’ve just spent £125 this week for a mattress topper from dunelmill and slept far better!!!
I’ve never slept so badly or woken up in so much discomfort since using the Tempur mattress. Its causing me terrible pains in my lower back & kidney area. I have never experienced back problems in my life before now and my partner bought this at an extortionate price to help with his back problems. Needless to say he continues to moan daily about back problems so the mattess hasnt worked at all for him and now due to this mattress I am now in pain every morning. This has been a very bad move for us & i hope to god he gets it sent back to the shop. I honestly dont know how many more painful nights sleep I can take on it. My previous budget range mattess was fantastically comfortable compared to the Tempur and it only cost a couple hundred quid instead of £1,500!!! Worst days work he ever did buying into this mattress. If you have any sense buy a regular mattress and rent a chiropractor it would be cheaper, work better & not end up hurting yours or your partners back in the process!!!
No question, memory foam is a great invention but most Tempur mattresses have too much memory foam and are therfore uncomfortable if one sleeps more than just a short nap. In fact this mattresses cause severe back pain and poses a health risk. The reason is that memory foam is heat responsive and feels quiet comfortable. This leads to remain in the same position for a long time and one sinks deeper and deeper into the thick memory foam which gives no proper support any more and one sticks deep in a dip with the spine out of shape. We spent a huge amount to have a better sleep but after realising that we can not sleep on this mattress we were told that there is no way to go for another mattress even if we would choose another Tempur product with less memory foam. So we can only warn to buy this mattresses which feel good if one tries out for a short time but it is over priced anyway, extremely disappointing in sleep comfort and finally a health hazards and as soon as it is paid nobody cares to admit the serious faulty design. Keep away from Tempur. Previously we had a simple mattress with only 5 cm memory foam which was wonderful because one does not sink in almost unlimited but we spent a fortune compared to the old mattress and now we know better. Unfortunately. But fortunately we know now that our plan to equip our little hotel with Tempur mattresses could still get cancelled at the right time.
Useless warranty, poor product, no reply from Tempur. Having had a Tempur mattress for 15 years and loved it, I was excited to buy a new one when the old one finally gave way. Terrible, terrible mistake. The memory foam dips so much that I have to climb out f the dip to move in bed at all. I have shoulder pain and back pain every morning. I travel a lot and sleep in many beds and I sleep brilliantly while away but th edgiest night I’m home I wake 3 or 4 times every night and ache terribly. Smiths the Rink I bought it from told me I had to adapt to it but if I wanted to swap it there’s would be a £200 admin fee! Having spent over £1000 on this mattress, I didn’t have £200 spare and felt this was an unethical level of fee. I emailed Tempur via their website twice to say that. 4 inch dip must be excessive, please help, but no reply either time. Customer service non existent. Stuck with the mattress or throwing it away. I cannot face my winter months (no travel to proved ease of back ache now for the winter).
I purchased a tempur elite sensation cooltouch, from dreams it was delivered on September 25. The mattress is terrible it caused shoulder pain right across top of my back, my hip was digging into the mattress. Trying to sleep is terrible. I contacted customer services at dreams on 4 October,they said I had to wait 30 days to give the mattress time to settle. I contacted tempur on 19 October they replied I had to get in touch with dreams. I went back to the store on 19 October they said they couldn't do anything it was up to customer services. They haven't heard of anyone having the problems I've had. ( look at other reviews).The mattress wasn't cheap, it's not doing what it's suppose to. I'm very disappointed. I've got to get in touch with dreams to see if I can change the mattress which I'm not looking forward to doing as this mattress is awful.
after already being a tempur customer owning a combi hd for nearly 10 years decided to upgrade after seeing the hybrid luxe super king on special offer i was told even tho it was from the outlet it would carry the same guarantee as if you had bought a new one direct from tempur which is 10ys not thinking I would need it after owning one with no problems I decided to go ahead all good so far 1 year on and I noticed a large split about 1” from the side on top and about 30” in length I contacted the outlet who asked for photos which I supplied then I was told to phone tempur uk direct as this was a fault so i did and again was asked for photos I supplied and again they agreed it was a fault now this is were it gets interesting because I bought it from a outlet I have to get it from the outlet as I got it cheap I told them I was told it was the same warranty as if I had bought direct from them but they disagree and won’t honour the warranty now saying as the mattress was discounted I wasn’t allowed a new one even tho it has developed a fault I argued the case that every body who sell tempur mattresses are cheaper than tempur direct by over £1k so they wouldn’t be allowed a replacement if they developed a fault no reply i also made a comparison that if you bought a car less than 1 year old from for example motor point (or a garage like these) you still have the remainder of the cars warranty if it develops a fault and you take it to the main dealer (ie audi mercedes etc) they don't say because you saved £10k on the original price you must take it back to the garage you bought it from and wait for them to source another car to get the part from to fix it no they fix it with a new part ! tempur uk again disagree so basically if you pay full price over the odds from tempur uk your covered but if you find a cheaper price your not you have to wait for another to be sourced also I’ve been offered a change in mattress range but it has to be a luxe model ie countour cloud hybrid as later I found out there have been other hybrid returns due to faults I am now currently waiting for a Mattress to be sourced but as I’m still waiting for a headboard I paid for at the same time as the mattress over 1year ago and haven’t received I won’t be holding my breath Can’t give ZERO stars but I can warn people as tempur uk don't allow honest reviews on there site !!!! might as-well talk to the faulty mattress than tempur customer service team
Same experience as a lot of people below - after 9-12months the mattress started to dip and soften far too much. Now after 2 years its giving me backache. I contacted John Lewis who sent someone to inspect the mattress. They agreed it had dipped and said never buy a memory foam mattress as this is what they all do after 12 months. Tempur said the dipping was under 30% and therefore not covered by warranty. I recently got good advice , buy a normal spring mattress and if you like memory foam feel buy a topper for £200-300 which you can replace every couple of years. do not spend £1700 on tempur.
Poor slow service as by them to send photo then they don’t reply
Please do not invest in a Tempur Cloud. I have suffered for long enough without questioning the most obvious reason.....the mattress. I started with back pains shortly after the purchase but as many have presumed these issues would pass; pins and needles, lower back ache, knots in shoulders etc. I have now succumbed to sleeping in the spare room to which certainly improves the situation on a cheap mattress. Blind loyalty to Tempur is a dangerous thing. We have had this mattress for around 4 years and it is deteriorating rapidly. It now offers no support, very deep and uneven and now totally lacks the support it once offered when lying close to the edge. The warranty is pointless....Tempur say it is not a product fault! How can this monstrous sub standard material get away with such horrible diversion tactics. A £2000 mattress has finally got the better of me. Please please please do not trust this to last.
Bought a tempur mattress in July 2015. For the first month I aired it as it gave off a gassing smell. When I first slept on it, I found it too hard but after a while it was great for about 6 months; then my back pain (the reason why I bought this mattress) started to get worse. There is no dip in the mattress but at times I've sunk so far into it, that I've struggled to get out. My back is so bad now that I have had caudal epidural injections and I'm waiting for an appointment at the pain clinic. After one particularly bad night, I decided enough is enough and have purchased a new pocket sprung, wool and cotton mattress at less than half the cost of my tempur mattress. At the moment I am sleeping on a 19 year old mattress until the new one comes. It may be some time before my back pain lessens, but I've noticed my knee pain is not as severe and I no longer have the night sweats. I personally could not recommend these mattresses. Save yourself some money and get a good quality pocket sprung. 22/11/18 update Thank you for your response I ordered the Tempur Sensations 21cm mattress on 6/6/15 from Thomas Hearn, Kenilworth. I will try to get the batch number for you, but need help to remove the cover and hope to do this before the mattress is collected on the 1st. My issue with the mattress is how soft it has become and I believe this has aggravated my bad back. However, as I am getting a new mattress, the proofs in the pudding. If my back improves, then I'm vindicated in getting rid of this mattress. 26/11/18 update I now have a picture of the batch number PB260889.JPG
Update: 30/Oct After sending photos to Tempur support they replied as follows: "Unfortunately the photos provided do not show us if there is a valid guarantee claim,... We can arrange for a third party inspection company called Homeserve to attend to carry out the inspection, there would be a charge of £72" So Tempur wants to charge me to do their job of investigating my claim!!!! I would expect a better Customer Service when paying £4,500 for a mattress and bed frame. this is cheap customer service. very frustrating. Original review 10/October: Fake warranty of 10 years Not happy with the matters. after 1 year of purchase, the mattress sagging from one side to the point of being painful to lay down and even before falling asleep. I bought the most expensive mattress 27 thickness wit Tempur bed to have the right support for the mattress, cost me £4,500 and now in less than 1 year, it is causing more pain than support. When contacting the branch, they have asked us to do their job of investigation the mattress and sending them a proof of sagging area. response from Tempur: "The Tempur guarantee covers a 2cm permanent indentation in the mattress, which is an indentation that is evident with no pressure being applied." this is not what I was told when I have been told when I bought the mattress from Tempur Shop in Milton Keynes. I have been mis-sold this mattress and mis-sold the warranty as fully covered for 10 years which justify the high price tag. very disappointed to receive instructions to do Tempur's job and the fact that the warranty cover "Visible 2cm indentation" which is more like extream scenario only. but Tempur doesn't care if the mattress is not fit for purpose anymore because of the poor quality. the cheapest mattress in the market will have a better warranty than Tempur.
No after sales service. hopeless pathetic company. waited 10 weeks for a bed frame only to have half it missing upon arrival, then being insulted by asking to wait another 2 weeks to see if you could possible source the missing parts. One company to avoid