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Hypnos beds are a British brand of luxury hand-made mattresses available throughout Britain and worldwide. They specialise in luxury pocket sprung mattresses with natural and sustainable fillings, including wool, cotton, and other fabrics. Additionally, they have a Royal Warrant, which is an official recognition of excellence in bedding. If you are looking for a regal experience, this brand has you covered, but there are some concerns about durability raised by some customers.
Tempur® mattresses became famous with the memory foam mattress revolution that they helped create. Over the years, their mattresses have grown to include pocket sprung varieties along with their slow response foam options. Although they are popular with customers because of their brand recognition and initial comfort, their prices are much higher than newer online British brands that are disrupting the industry.
Based on our aggregated reviews and our scoring method, we recommend both Hypnos and Tempur in this match up!
By reading customer reviews, you can pinpoint the right mattresses for you. These mattresses are rated very well by customers, but there were a few folks that complained. Below you can find a selection of customer reviews and more information on the mattresses -- read on!
Having a supportive mattress is essential to getting the most out of your night's sleep. These mattresses are above average in supportiveness across all sleepers. This is important if you don't have a supportive sleeping surface right now. Most customers respond that these mattresses provide proper support.
Edge support is the amount of supportiveness there is on the edges against the center section of the mattress. These mattresses offer good edge support overall, but some folks may notice more sinking along the side of the mattress.
Bowling Ball & Density Tests
By placing a bowling ball on the mattress, one can figure out mattress firmness. It is also a great test to see if there is evenness in support or if there are peaks and valleys. Overall, these mattresses will give a good amount of evenness of support.
Based on the materials used, mattresses that have good durability will last between 7 - 12 years. Foam mattresses are generall not as durable long term, while mattresses with springs tend to last a bit longer, but only if they are well made. That being said, mattresses that don't put emphasis on durability will start breaking down much faster independent of materials used. These mattresses have mixed feelings from customers. Some find them to be fine when it comes to durability, but others have had issues.
Reading online reviews and getting a sense of how people feel is a great way to figure out if a company is going to be a good fit for you. Reviewers overall have positive things to say about these mattresses, but there are some that didn't share the same experience. Look over the below details to discover if one of these mattresses will fit your body.
Customers report that these mattresses are good at support. Though the rare sleeper reports that these mattresses aren't the proper firmness for them, the majority of reviewers describe them as having the right amount of support for deep sleep.
Edge support is important for those that like sitting on the side of the mattress or find themselves lying close to the side of the mattress. These mattresses do well overall on edge support and they should fit the needs of most folks.
Bowling Ball & Density Tests
Many mattress reviewers use bowling balls to test firmness and support. These mattresses do well at providing even support throughout the mattress, which means they should work well to align the spine of your body.
All of us wants a mattress that really lasts, but some brands care more about selling their products than focus on long term quality. Luckily, these mattresses are above average when it comes to durability. Most will sleep comfortably for 5 to 7 years, but some folks that are heavier may find that there mattress doesn't last as long.
I decided to buy one of these after a friend of mine from bridge club told me about how wonderful they are. I was impressed by their connection to the Royal family. Unfortunately, the bed hasn't been what I expected. I wake up with back pain and think it is because of that bed -- way too firm.View More Reviews
went to a store yesterday that had both Hypnos and Vi-Spring. Hypnos was WAY too firm...solid like a rock.
Was gifted one of these by my company and it was okay for what I would consider a luxury brand. It is a bit firm, but I like my beds firm.
I've had this bed for the past 3 months and it is divine. I highly recommend it.
I was able to get one of these Hypnos beds and I have finally been able to sleep through the night again.
Something is wanting in this mattress, but I can't put my finger on it. I was very impressed by their branding and acclaim, and was hopeful that this would what my sleep needed. But, I'm still not sure.
This was my big investment and it was definitely worth it. The materials are very high quality and there has been no off-gassing or any other negatives that you would get from the trendy brands. This was for me.
I was expecting more of a luxury feel after spending so much money on my new mattress. Is it ok? Sure. But, when you shell out this kind of money, you are hoping for amazing. That is not how I feel.
A wonderful luxury bed. I sleep like a regent every night.
A hefy investment, but well worth it in the end. I love this new bed and so does my husband. No complaints.
both my wife and I are not large people, we purchased a very expensive Hypnos mattress with a topper and within a month and a half it was already sagging. I rotated it every week for six weeks and then every two weeks thereafter to no avail. The mattress now has two half moon shapes on either side and a big ridge in the middle. Furniture Village sent someone round to evaluate it and they said it had not sagged enough for a refund! Do not waste your money on this mattress.
This is the worse mattress that we have ever slept in, we paid £3000 for just the mattress and it feels like it's been slept in for years and we have only had it one month. Hypnos and living homes where we bought the mattress have sent people out to test the mattress, they laid on it for 20 seconds and said there is nothing wrong with it, we are waking every morning with back aches. We were swayed by the Royal warrants and the write up by Hypnos that it's the 'best bed in the world' in our opinion it's the worse. They won't accept our feelings and basically said there is nothing they can do! But we could go to the Furniture ombudsmen! (Nice customer service)! Anyway good luck if you buy one.
Very comfortable mattress. Slept on it directly on floor for two nights over Christmas and slept very soundly both nights.
Backache gone! I love this mattress. Best one I've bought. Highly recommend.
Absolutely love this matteres, it provides great support while the pillow top makes you feel like you're sleeping on a cloud. This matteres also seems to keep the body temperature in check so no sweaty or cold nights in bed - just heavenly!
Best sleep for years. Only 'downside' is the overall thickness. Some fitted bed linen may not fit, but non-fitted sheets, no problem.
Really comfortable mattress!! love it...could sleep all day :)
Bought this mattress from Nottingham Store a week ago and told that it would feel slightly firmer on our existing base. The mattress has dipped already taking our body shape and the buttons on the pillow top dig into your spine and hips. This is the most uncomfortable mattress we've ever slept on.
Amazing Quality mattress, great comfort, worth spending on it !
Upgraded to a Hypnos mattress. Don't regret the decision at all. Best night sleep ever. Mattress worth every penny!
We bought this bed after having slept on a Hypnos bed in a luxury hotel. The price reflects the fact that it is a quality product, made in Britain. The recommendation is for a pure cotton mattress protector, which costs about £35. It is a very comfortable mattress, though it quickly forms small hollows where you lie, which we hadn't expected. Also you need to regularly turn it round - not easy as you get older!
Bought this mattress after recommendation from a friend and after reading the comments from other customers and I must say that I was not disappointed at all. Really good quality mattress and extremely comfortable to sleep on.
It took a few nights to get used to these new mattresses but now we really like them. The inclusive fabric topper gives the fairly firm mattress a lovely cosy feel. My troublesome back also feels well supported and comfortable. I thought I would miss my feather topper but I don't - and really wouldn't exchange it for anything else!
My wife and I have never slept so well since we took delivery of this mattress - we are very happy with this purchase.
Found it firmer than it felt in store & was starting to have doubts, but glad to report its now nice & comfy. As always with a mattress, you must try before buying. Now very happy with purchase.
Very comfortable mattress and ease to turn with good sized strong handles
The choice of a new mattress is something which is very individual so it is difficult to recommend to someone else. However, this mattress is made of natural fibres, it is firm without being uncomfortable. We bought it to replace our old mattress and we had no difficulty in adjusting to this new one. The quality of the materials is very high and I thought the name Hypnos had a good reputation for quality and good value. We thought the price was reasonable for a mattress of this quality.
Really comfortable mattress and great quality. Extra topping makes a real difference.
After a disastrous purchase only four years ago, we just had to replace our mattress. My son and daughter in law had discovered the true comfort of the Hypnos superb pillow top and couldn't have recommended it more. We went on their advice and now I feel the need to tell them how pleased we are with ours at every opportunity!!! We are now working on the rest of the family!
This is supremely comfortable and supportive, with a soft top layer to take the edge off the firmness. I have lower back pain, and this mattress really does help - it adjusts nicely to the shape of one's body and is very accommodating when (as with us) two people of significantly different sizes and weights sleep on the same surface. Despite the intake of breath when I saw the price, it is definitely worth it - no need to spend even more: this is truly excellent.
It's ckearly a quality product - but I probably wouldn't choose it again. But firm for me at only 10 stone. The top quilt but also makes me too hot
After 6 weeks in hospital I was left with a sore lower back. The Hypnos matters enable me to have the 8 hours of sleep I was used to.
This is an amazing mattress that was instantly comfortable! Although it is technically a firm mattress, it does not feel firm because it is so cushioned.
The Hypnos mattress is superbly comfortable and well made and it helps to have a ten year guarantee.
Was suffering from back and neck pain so decided it was time for a new mattress and this has been perfect!
Excellent mattress and base with (optional) 4-drawer storage. We've never slept so well! Polite delivery guys set the whole thing up and took away the old bed. Service as it should be. I haven't regretted making this purchase for a second.
I bought the mattress, that cost a lot of money, having been assured that I would and could be assured of a good nights sleep, especially given that I had back problems. The pillow topping I was assured was the ultimate in comfort on top of the firm mattress. What a mistake, the 'buttons' used to secure the topping to the mattress are right on a line with your hip and lower back, so no matter whether you lay on your right or left side or on your back, these 'buttons' intrude and press on that part of your body, meaning you have constant pressure from the item and giving you/me discomfort. Because I had to be away from home for a while I have now missed the 'return' date.
We'd expected that the mattress would need time to settle, but from the very first night it was very comfy and supportive without being hard or lumpy. The comfort topper is just enough to relax in to. It's heavy to turn, but that isn't surprising.Have never (as yet after 5 months) woken up with a sore back, which is unheard of for me. Great quality at a reasonable price.
Mattress-firm, ultra supportive mattress. Pillow top gives a soft feel but may limit longevity however ten year guarantee gives peace of mind. Side stitching means no sagging at the ends. Quality product.
I purchased 2 of these for 2 new bedrooms. What an amazing mattress! The mattress is the best i have ever slept on and would recommend anyone to purchase one.
Although not a particularly cheap option, after a few weeks with this new mattress I definitely think that its money well spent, I would definitely recommend trying the different types that tempur offer as we narrowed it down to the cloud or sensation, cloud was nice and soft but changing position seemed a little harder than on the sensation. I have read a lot of reviews stating that people find these mattresses to be on the warm side, I personally find it to be ok but I always open a window slightly of a night. And finally to the comfort, after a few weeks now most of my aches and pains have finally disappeared as most of the other reviews state. I hope this helps and definitely try in store first.View More Reviews
Expensive? .... Yes ..... Worth every penny? Yes Yes Yes Yes Yes!! The most comfortable mattress in the WORLD!! It is firm but it moulds around your body and it depresses in all the right places at just the right depth. It is a very big decision choosing a new mattress and we both have pain issues. At first I was shocked at the price but even a decent pocket sprung isn't that different, some cost more. My husband and I absolutely love it! I am so glad we chose it. I would thoroughly recommend this Tempur mattress.
Though expensive it is worth it for the sleep quality. Was warned it may make you hot. It doesn't. I do use the UK cooking matters cover and sheets though. I love this matress
This is my first tempur mattress. After the first few days I wondered if we had made an expensive mistake. But no! After 3 months I love this mattress - I don't want to get out of it in the morning. I sleep much more soundly than on ordinary mattress, it's brilliant.
This is the first time I've slept on a foam mattress. I really liked it when we tested it in the shop, but it took a few weeks to get used to it at home. I now love it. It's been particularly helpful over the past few weeks when I have needed to sleep on my back following a double hip operation - not a natural sleep position for me. Neither does it feel too hot - one of my other concerns.
Last Tempur gave 17 years service so hope this one does the same. Well made mattress and good isolation with movement from partner. This product is over priced and Tempur may well lose out to new customers who now have more choice with memory foam products.
We purchased a Tempur Cloud Elite Memory Foam Mattress in October and, after 3 months, it is still uncomfortable. Rather than be too hasty, we have persevered and slept on it for 3 months to see if it would soften as described on their website, But, after 3 months, it’s still no better and we're giving up on it. I am a fairly light-weight side-sleeper (10.5 stone) and my wife is a fairly light-weight back-sleeper (9.5 stone). I can generally sleep for around 4 hours and wake up with a sore shoulder on the side that I’m sleeping on before the getting broken sleep for the remainder of the night. My wife is also struggling to settle on it as a back sleeper. We chose the Cloud Elite because it was supposed to be softer than the others and suitable for lighter / side-sleepers, but that hasn't been the case in our experience. Unfortunately, this is not what we expected and I regret investing a lot of money in a Tempur product.
We opted to purchase this on recommendation and on trying numerous mattresses out in store. Although pricey, I believe the quality matches this, I would recommend.
Excellent mattress, very comfortable with the added bonus of a removable cover which is washable. Very pleased with this purchase, a little expensive but well worth it. A good night sleep all round.
This is an amazingly comfortable mattress which molds round us both without leaving a slope where my husband is much heavier than I am. The hybrid mattress is excellent without leaving me feeling seasick like the full Tempur mattresses. Is easy to make the bed
I had tried a friend’s mattress before visiting the store to buy this item. It is more than I have ever paid for a mattress but a good night’s sleep is very important. Unfortunately, I have found the mattress too firm and quite uncomfortable. It has certainly not improved my sleep. A big expensive disappointment.
Our old mattress wasn’t old but I had chronic back problems so we looked to buy a better mattress. The Tempur Hybrid Elite has made a massive difference to my back! It evenly distribes the weight of your body therefore maximises comfort. We also purchased the Tempur mattress protector. Well worth the money.
This is an excellent mattress which lives up to all the hype around Tempur products. The combination of the springs and layers of Tempur foam give the bed a more lively feel than just foam alone, whilst supporting perfectly. The zip off cover is really useful and looks stylish too. So overall a very good purchase for us, we slept a solid 12 hours on the first night we used it !
Been looking for a new mattress for some time now, and liked the tempura range after some investigation, once we liked the range we looked for the correct model for us firmness feel etc. decided to order, and John Lewis gave the best price and delivery that we required. The delivery was on time taken to the room fitted to bed and all the packaging taken away. Great Service
A good purchase. Very glad we made the selection. Very comfortable.
We spent a long time deciding to buy a new mattress, researching different types and brands. The very helpful salesman at John Lewis thought the Tempur Hybrid would deliver all the things we were looking for and it has. We are absolutely delighted with it and getting a very good nights sleep!
A good medium-firm mattress. Heavy to move around, so handles on sides would help! It sits very proud on my somewhat high bed, as it's around 20cm high!
I bought this mattress at the start of the year and I rarely get a good nights sleep. It is extremely comfortable initially, but during the night you heat up like an oven. The foam does not cool down so you toss and turn and keep your partner awake all night. I bought a cooling mattress topper which did nothing and now I've had to order a bamboo one from the US to be able to get a good nights sleep. I slept much better on my old mattress, I wish I'd never bought this one, but I'm stuck with it because the price was so high.
As hoped, this mattress is very supportive but also forms around the body. Really helping reduce disturbed nights.
My Tempur mattress has been hard and uncomfortable from the very start. I reported this to Tempur who told me it would soften in time. It has not. This mattress has caused me so much pain I've had to have cortisone injections for the inflammation caused in the upper leg. For a mattress advertised as 'moulding to one's body' and illustrated showing someone sleeping on air above a Tempur mattress I find, as other reviewers, that this is definitely not the case. After months of emails to Tempur customer services, they just reiterate that they cannot guarantee the softness or hardness of their product. They have offered to inspect the mattress for which I would have to pay £75 which I feel would be like throwing (a great deal of) good money after bad to be told what I already know - the mattress is too hard. Tempur customer services don't address the issues, just state, over and over, that they cannot guarantee their mattresses' hardness or softness.
I bought a temper Original 8years ago it has been one of the best mattresses I have ever slept on. I have 2 discs missing at the bottom of my spine so back pain is awful when the bed is not right.It has now become too soft for me so I am about to buy a new tempur and hope and pray that it gives me the same good nights sleep.
Tempur foam matresses are the most comfortable ever! I don't think senior people like them though because they have a completely different feel to a tradional sprung matress.
We got the cloud elite version. It is much softer and is definitely worth the money. I’m a side sleeper and my partner sleeps on his back so is perfect for us as it molds to your body shape and it doesn’t give me a dead arm in the morning unlike my original mattress. Best night sleep ever.
Worse. back pain ever, pain in shoulders and hips, definitely wouldn’t recommend a Tempur to anyone with existing back pain, no doubt about it, it had made mine worse. I just though it was my existing pain just getting worse over time, then I bought a new mattress a Hypnos Ortho and within a week, wow could I tell the difference.
Don't buy a tempur cloud ive had it a few years now but cause i was only at home at weekends as I was working away i thought my pain in my lower back and in between my shoulder blades is killing I wake up in the morning sometimes in tears but as I said I was working away and I thought it was just changing a bed but now we have moved and I'm at home every night for the past year my back pain has got worse and my wife profusely sweat in the bed and she is now suffering with pains to her lower back and hips
We bought a Malmo mattress from Bensons, we have had it less than 3 months, with pillows it was £2000, I have spinal problems and Osteoarthritis, I have to say I wake up in more pain than I did on my old 7 year old £300 mattress, it has not quite dropped, (yet) but is "weaker" at one side, this after less than 3 months, forget the 10 years!
We had our first night on a Tempur sensationelit last night and it was a disaster! Very little sleep and we both woke up in pain. Contacted John Lewis who sold us the mattress and they said it could take some time to get use to and unless there was a fault with the product our issue would be one of comfort which is "subjective" and therefore did not warrant any sort of refund. It is difficult to be objective about the pain I'm in, and now we are faced with the decision to either persevere with it and risk injuring ourselves and not getting a good night's sleep or wave good bye to £1689.
They must pay very good commissions to retailers, as all of them recommended it to me when I set out to buy a new memory foam mattress. I got the Tempur Original 21 and it is the worst mattress I have ever had - it overheats and manages to be too soft and hard at the same time. You sink into it then it turns into a wooden board. I wake up with back, hip and shoulder pain. Unfortunately I already suffered from back problems before getting this mattress, so it took me longer than the trial period to realise it was the mattress that was making it all worse, so I wasn't able to return it. I was also appalled at the awful customer service. Took ages to get a response and I had to chase several times. They sent an employee to check deformation (with no weight on the mattress, what a joke) and then never got back to me. Response to Tempur comment: I purchased the mattress in June 2017 from Warren Evans, who unfortunately went into bankruptcy not long after my trial period was over, so all my interactions were direct with Tempur.
I’ve purchased a tempur sensation sublime in benson bed in may delivery following June 2017! After a year I’m way and back from the doctor for unexplainable chronic shoulder pain! Call tempur direct and says it’s not their fault as I bought it from a retailer! So what’s the company 10 year worranty!? I had problem with Nespresso machine bought on amazon, but first issue Nespresso sort it! Benson bed gave me a number that never works... don’t know what to do anymore and I’ve just spent £125 this week for a mattress topper from dunelmill and slept far better!!!
I’ve never slept so badly or woken up in so much discomfort since using the Tempur mattress. Its causing me terrible pains in my lower back & kidney area. I have never experienced back problems in my life before now and my partner bought this at an extortionate price to help with his back problems. Needless to say he continues to moan daily about back problems so the mattess hasnt worked at all for him and now due to this mattress I am now in pain every morning. This has been a very bad move for us & i hope to god he gets it sent back to the shop. I honestly dont know how many more painful nights sleep I can take on it. My previous budget range mattess was fantastically comfortable compared to the Tempur and it only cost a couple hundred quid instead of £1,500!!! Worst days work he ever did buying into this mattress. If you have any sense buy a regular mattress and rent a chiropractor it would be cheaper, work better & not end up hurting yours or your partners back in the process!!!
No question, memory foam is a great invention but most Tempur mattresses have too much memory foam and are therfore uncomfortable if one sleeps more than just a short nap. In fact this mattresses cause severe back pain and poses a health risk. The reason is that memory foam is heat responsive and feels quiet comfortable. This leads to remain in the same position for a long time and one sinks deeper and deeper into the thick memory foam which gives no proper support any more and one sticks deep in a dip with the spine out of shape. We spent a huge amount to have a better sleep but after realising that we can not sleep on this mattress we were told that there is no way to go for another mattress even if we would choose another Tempur product with less memory foam. So we can only warn to buy this mattresses which feel good if one tries out for a short time but it is over priced anyway, extremely disappointing in sleep comfort and finally a health hazards and as soon as it is paid nobody cares to admit the serious faulty design. Keep away from Tempur. Previously we had a simple mattress with only 5 cm memory foam which was wonderful because one does not sink in almost unlimited but we spent a fortune compared to the old mattress and now we know better. Unfortunately. But fortunately we know now that our plan to equip our little hotel with Tempur mattresses could still get cancelled at the right time.
Useless warranty, poor product, no reply from Tempur. Having had a Tempur mattress for 15 years and loved it, I was excited to buy a new one when the old one finally gave way. Terrible, terrible mistake. The memory foam dips so much that I have to climb out f the dip to move in bed at all. I have shoulder pain and back pain every morning. I travel a lot and sleep in many beds and I sleep brilliantly while away but th edgiest night I’m home I wake 3 or 4 times every night and ache terribly. Smiths the Rink I bought it from told me I had to adapt to it but if I wanted to swap it there’s would be a £200 admin fee! Having spent over £1000 on this mattress, I didn’t have £200 spare and felt this was an unethical level of fee. I emailed Tempur via their website twice to say that. 4 inch dip must be excessive, please help, but no reply either time. Customer service non existent. Stuck with the mattress or throwing it away. I cannot face my winter months (no travel to proved ease of back ache now for the winter).
I purchased a tempur elite sensation cooltouch, from dreams it was delivered on September 25. The mattress is terrible it caused shoulder pain right across top of my back, my hip was digging into the mattress. Trying to sleep is terrible. I contacted customer services at dreams on 4 October,they said I had to wait 30 days to give the mattress time to settle. I contacted tempur on 19 October they replied I had to get in touch with dreams. I went back to the store on 19 October they said they couldn't do anything it was up to customer services. They haven't heard of anyone having the problems I've had. ( look at other reviews).The mattress wasn't cheap, it's not doing what it's suppose to. I'm very disappointed. I've got to get in touch with dreams to see if I can change the mattress which I'm not looking forward to doing as this mattress is awful.
after already being a tempur customer owning a combi hd for nearly 10 years decided to upgrade after seeing the hybrid luxe super king on special offer i was told even tho it was from the outlet it would carry the same guarantee as if you had bought a new one direct from tempur which is 10ys not thinking I would need it after owning one with no problems I decided to go ahead all good so far 1 year on and I noticed a large split about 1” from the side on top and about 30” in length I contacted the outlet who asked for photos which I supplied then I was told to phone tempur uk direct as this was a fault so i did and again was asked for photos I supplied and again they agreed it was a fault now this is were it gets interesting because I bought it from a outlet I have to get it from the outlet as I got it cheap I told them I was told it was the same warranty as if I had bought direct from them but they disagree and won’t honour the warranty now saying as the mattress was discounted I wasn’t allowed a new one even tho it has developed a fault I argued the case that every body who sell tempur mattresses are cheaper than tempur direct by over £1k so they wouldn’t be allowed a replacement if they developed a fault no reply i also made a comparison that if you bought a car less than 1 year old from for example motor point (or a garage like these) you still have the remainder of the cars warranty if it develops a fault and you take it to the main dealer (ie audi mercedes etc) they don't say because you saved £10k on the original price you must take it back to the garage you bought it from and wait for them to source another car to get the part from to fix it no they fix it with a new part ! tempur uk again disagree so basically if you pay full price over the odds from tempur uk your covered but if you find a cheaper price your not you have to wait for another to be sourced also I’ve been offered a change in mattress range but it has to be a luxe model ie countour cloud hybrid as later I found out there have been other hybrid returns due to faults I am now currently waiting for a Mattress to be sourced but as I’m still waiting for a headboard I paid for at the same time as the mattress over 1year ago and haven’t received I won’t be holding my breath Can’t give ZERO stars but I can warn people as tempur uk don't allow honest reviews on there site !!!! might as-well talk to the faulty mattress than tempur customer service team
Same experience as a lot of people below - after 9-12months the mattress started to dip and soften far too much. Now after 2 years its giving me backache. I contacted John Lewis who sent someone to inspect the mattress. They agreed it had dipped and said never buy a memory foam mattress as this is what they all do after 12 months. Tempur said the dipping was under 30% and therefore not covered by warranty. I recently got good advice , buy a normal spring mattress and if you like memory foam feel buy a topper for £200-300 which you can replace every couple of years. do not spend £1700 on tempur.
Poor slow service as by them to send photo then they don’t reply
Please do not invest in a Tempur Cloud. I have suffered for long enough without questioning the most obvious reason.....the mattress. I started with back pains shortly after the purchase but as many have presumed these issues would pass; pins and needles, lower back ache, knots in shoulders etc. I have now succumbed to sleeping in the spare room to which certainly improves the situation on a cheap mattress. Blind loyalty to Tempur is a dangerous thing. We have had this mattress for around 4 years and it is deteriorating rapidly. It now offers no support, very deep and uneven and now totally lacks the support it once offered when lying close to the edge. The warranty is pointless....Tempur say it is not a product fault! How can this monstrous sub standard material get away with such horrible diversion tactics. A £2000 mattress has finally got the better of me. Please please please do not trust this to last.
Bought a tempur mattress in July 2015. For the first month I aired it as it gave off a gassing smell. When I first slept on it, I found it too hard but after a while it was great for about 6 months; then my back pain (the reason why I bought this mattress) started to get worse. There is no dip in the mattress but at times I've sunk so far into it, that I've struggled to get out. My back is so bad now that I have had caudal epidural injections and I'm waiting for an appointment at the pain clinic. After one particularly bad night, I decided enough is enough and have purchased a new pocket sprung, wool and cotton mattress at less than half the cost of my tempur mattress. At the moment I am sleeping on a 19 year old mattress until the new one comes. It may be some time before my back pain lessens, but I've noticed my knee pain is not as severe and I no longer have the night sweats. I personally could not recommend these mattresses. Save yourself some money and get a good quality pocket sprung. 22/11/18 update Thank you for your response I ordered the Tempur Sensations 21cm mattress on 6/6/15 from Thomas Hearn, Kenilworth. I will try to get the batch number for you, but need help to remove the cover and hope to do this before the mattress is collected on the 1st. My issue with the mattress is how soft it has become and I believe this has aggravated my bad back. However, as I am getting a new mattress, the proofs in the pudding. If my back improves, then I'm vindicated in getting rid of this mattress. 26/11/18 update I now have a picture of the batch number PB260889.JPG
Update: 30/Oct After sending photos to Tempur support they replied as follows: "Unfortunately the photos provided do not show us if there is a valid guarantee claim,... We can arrange for a third party inspection company called Homeserve to attend to carry out the inspection, there would be a charge of £72" So Tempur wants to charge me to do their job of investigating my claim!!!! I would expect a better Customer Service when paying £4,500 for a mattress and bed frame. this is cheap customer service. very frustrating. Original review 10/October: Fake warranty of 10 years Not happy with the matters. after 1 year of purchase, the mattress sagging from one side to the point of being painful to lay down and even before falling asleep. I bought the most expensive mattress 27 thickness wit Tempur bed to have the right support for the mattress, cost me £4,500 and now in less than 1 year, it is causing more pain than support. When contacting the branch, they have asked us to do their job of investigation the mattress and sending them a proof of sagging area. response from Tempur: "The Tempur guarantee covers a 2cm permanent indentation in the mattress, which is an indentation that is evident with no pressure being applied." this is not what I was told when I have been told when I bought the mattress from Tempur Shop in Milton Keynes. I have been mis-sold this mattress and mis-sold the warranty as fully covered for 10 years which justify the high price tag. very disappointed to receive instructions to do Tempur's job and the fact that the warranty cover "Visible 2cm indentation" which is more like extream scenario only. but Tempur doesn't care if the mattress is not fit for purpose anymore because of the poor quality. the cheapest mattress in the market will have a better warranty than Tempur.
No after sales service. hopeless pathetic company. waited 10 weeks for a bed frame only to have half it missing upon arrival, then being insulted by asking to wait another 2 weeks to see if you could possible source the missing parts. One company to avoid