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eve is one of the most popular online mattress offerings in the UK. Their mattresses are designed and manufactured in Britain, based on over 70,000 prototypes before arriving at their first designs. They now offer three different lines to choose from, in both pocket sprung hybrid and foam designs. Overall, they get good reviews from customers with some complaints about customer service in some cases.
Vispring, formerly Vi Spring or Vi-Spring, is a luxury brand founded in 1901 and operating in London. It offers luxury materials and a line of hybrids and innerspring mattresses with all natural ingredients such as horsetail, wool, vicuña, cashmere, and silk. Sold across Europe and North America, Vispring gets mixed feedback from customers overall. While they use undoubtedly high end materials, there are some complaints about durability of feel and compression in the top layers.
Based on our aggregated reviews and our scoring method, we recommend Eve in this match up!
See Our Full Review of Eve
With brands investing in managing online reputation, it's difficult for the average shopper to get to the truth of customer satisfaction. That said, customers feel comfortable on these mattresses overall. But, there were some complaints from customers that disagreed with the feel. so research more below to consider your body type with the mattress specifications!
Mattresses that give good support are oftentimes thought of as firm, but when we mention support, we're talking about materials that properly align the body. These mattresses are well rated at giving support to the average sleeper, but there is the occasional complaint about the feel.
These mattresses have good support along the edges, which will fit the needs of most sleepers who require sitting on the edge of their mattress or sleep close to the sides of the mattress.
Bowling Ball & Density Tests
The bowling ball test is useful for measuring if a mattress will give a good surface to support the spine. These mattresses are supportive to most sleepers overall, but if you have wide hips or shoulders, double check the firmness.
These mattresses may not provide the kind of lasting comfort that you want. On a shorter than average basis, some sleepers have reported feel and durability issues. If you would consider yourself larger or looking for something with lasting support, these mattresses may comfort you initially, but do some more research before buying.
Get an Instant Discount for Eve: Get 30% Off Select Mattresses
These mattresses have above average customer satisfaction scores. This means most sleepers leave positive feedback, but there are some rare low reviews. Some folks didn't like the overall feel. Make sure to read on to learn if these mattresses will work for you!
All sleepers need a supportive mattress and especially back and stomach sleepers. Even side sleepers need gentle support to make sure their spines are aligned. These mattresses do well overall with support. However, others had problems with the support so if you have a heavy build, make sure your choice aligns with your body.
This mattress does well for most in terms of providing edge support. That said, there were some mixed reviews about the edge support.
Durability stems from good materials, craftsmanship, and quality control. Companies that don't focus on these things may have issues for some sleepers. Unfortunately, customers have mixed feedback on these mattresses on durability. Some have reported finding a good night's sleep, but others have complaints about discomfort over a short time. Double-check the reviews before buying.
I suffer from a bad back , I was in so much pain I had to sleep on my back and found it really hard to do . I bought the eve and it’s the best ! Don’t get me wrong I stil have some back pain but I have a full nights sleep on my back , I sleep so well now my kids want to sleep ... in my bed .View More Reviews
I was having so much pain in my back &a legs that I decided to try a new mattress. Now, I can sleep! Not every night or all night but I no longer dread the thought of going to bed as I know I will be able to relax there. Thank you Eve.
Super comfortable...I used to wake up a little sore on the side I had been sleeping on, but no more! Firm, but not too firm
Have recently received the mattress, all without complication, delivery driver being great with coming back again as we had just missed him. Mattress is just what was needed, comfy and with enough cushioning for a good nights sleep. Good product.
I bought this for someone else because I already have an Eve mattress and it’s the most comfortable mattress I’ve ever had. The person I bought it for is already reporting better quality sleep.
I bought this mattress after seeing it advertised at first wasn’t sure what it would be like and I then saw it had 100 night free trial so I bought it It came very quick from ordering and was able to carry it up stairs with no issues and got it out and it selfinflated in about ... 30 minutes when I first got on I could tell it was not what I was use to but the first morning of having used it I had best nights sleep ever. Would strongly recommend
A fantastic nights sleep. It's just a shame it took me years to find it.
Eve can't do enough for you as a customer. Brilliant company and service, the product is brilliant too. Glad I found eve!!!
The mattress is so comfy that we are struggling to get out of bed anymore. The mattress is thick with just the right support.
Absolutely love it best thing we ever bought. Can't fault it.
It's a pleasure to sleep on
Sleep like an Angel on a fluffy yet supported cloud. Awake like an Angel spreading it's wings. EVETASTIC!!!
I'd been having poor sleeps and waking up with a sore back for about a year with my sprung mattress. I persuaded my husband that we needed a new one and I started a search online. I'd seen Eve on adverts and the bright yellow band around the edge had always caught my attention. ... It looked pretty cool. The idea of not being able to try it worried me a bit but the 100 night money back guarantee seemed to be a good way to give it a try and after I watched a few reviews on You Tube we decided to order a double mattress. When it arrived I was super excited and the whole unboxing process was really fun. Watching the thin squashed mattress grow over 5 hours was amazing! It only took me one night to fall in love with it! It's firm and supportive but you don't get sore spots from lying on it on one side for long periods. When I roll over the other side doesnt move so my husband doesn't get disturbed, and vice versa. That's quite different from our old creaky sprung mattress! We're not at 100 nights yet but so far our Eve mattress has been dreamy and I'm really glad we took the chance and bought it!
Only had the new mattress for a few weeks, but have noticed We sleep for longer periods and a are refreshed. Fingers crossed it stays like that!
Loving our new mattress..about 4 weeks in and its really helping with my joint issues, just wish I could say the same about my husbands snoring!!!â€¦..I would highly recommend this product.
It lives up to its name
I ordered two single Eve mattresses online. A very easy website, good value, great delivery process, loved the 100 day return offer and the best nights sleep too. I have recently had major back surgery and the difference with our new mattresses has been outstanding. Thank you.
Best nights sleep he's had in a long time the first night he didn't want to get out of bed in the morning it was so comfortable
When using my old mattress getting up meant waiting for. my legs to function properly. After about a week with Eve,, I find that I can again immediately manage the stairs again without stiffness. This may sound a bit of commercial blurb but it is true.
We got our first Even mattress about one month ago. Excellent mattress and really above-average customer service!
The stiching on the left of the matrice is not exactly on the edge, and we encountered many issues with the delivery and customer support.
Very very bad experience shopping with eve. Never again.
Very good service, very good mattress
My wife complained about back pain with our previous mattress so I wanted to surprise her. I read the rewiews and decided on the Eve king size. Got delivered earlier than expected and Ups courier was professional and helpful. The box is heavy and recommend 2 people especially up stairs. ... Loved the unusual self â€œinflatingâ€� process. Had it now for about 50days and still very pleased. Solid and extremely comfortable. No back pain anymore from both of us. The memory foam pillows are too stiff and large for us and we ended up with neck pain in the middle of the night. They are beautiful â€œplumpâ€� decorative pillows though. Still very happy.
We had heard mixed reviews but very happy with our package. The mattress is great and from Day 1 our sleep was amazing. Highly recommend this product to anyone thinking about buying a new mattress.
Amazing mattress. tno understatement!) Comfortable from the word go. Fantastically quick and straightforward ordering & delivery. Would highly recommend.
The Eve Mattress is simply the best mattress we have ever owned. The foam moulds to your shape, no dipping in the middle of mattress between myself and husband, no springs to dig into ribs. It doesn't matter if you lie on your back, stomach or side, you still have the same ... comfort. I would highly recommend this mattress *****
Great delivery and communications
Love the mattress really comfortable
I have had problems with my back and am always sore in the morning. From the first night my Eve mattress eliminated like 85% of the pain. Should have gotten one sooner!
Quite simply brilliant customer service and the products are excellent, really words can not describe how much better quality are sleep is. Thank you Eve
Although it's still early days yet, I have not woken up with back pain since I started sleeping on my Eve mattress. Very happy so far.
I recently moved house and purchased a Â£200 mattress. When it arrived and was unrolled, it was barely 4 inches thick and for a month I put up with being able to feel the slats of the bed frame through the mattress. Eventually I bit the bullet and bought a more expensive, far ... superior quality mattress. It's wonderfully comfortable, the pillows are amazing, I haven't slept so well in such a long time. A good mattress is an investment piece and you need it to be comfortable. This exceeded all expectations I had! Brilliant product
Really happy with our Eve mattress.. great value and so so comfortable
When I first bought the eve mattress, I was a little apprehensive of mattresses coming in a box. But living in a third floor flat, I didn't really have the option of buying a standard mattress in a store. So I researched all mattresses in a box (Simba and the like) and found ... that not only did eve have the best deal, but their mattresses also seemed really really good. After living in rented houses the past couple of years, I finally had to buy my own furniture for this new flat and I've never had a better nights sleep! When I tell people how much I spent on this mattress and pillows(Â£450), they gasp at the price. But I can definitely say that it's the best investment I've made so far, with a 10 year guarantee. I couldn't be happier with my eve mattress. I finally sleep through the night - not something I used to be able to do! The only down side? It's so hard getting up in the morning because I'm so comfortable - i could easily stay in bed all day! 5 stars! Thanks guys x
We had some issues with our order but these were resolved quickly.
Great customer service and a great mattress
From the first moment this mattress had me smiling - it's supportive yet luxurious. Highly recommended
Compactly packaged, says what it does when opened and surprisingly delivers a good sleep. Had no issues despite a sufferer of chronic backaches.
Not quite such a good quality as the one it replaced but still fineView More Reviews
Really disappointed with this mattress and the level of customer care received. We initially noted a strong 'sheepy' odour coming from our newly acquired Vi Spring mattress which permeated our bedroom. We complained to JL who told us to air it. We stripped the mattress and aired the sheets each day for nearly a month but no difference to the smell was made. JL then replaced the mattress but the replacement is only marginally better than the original. Again, we aired it every day for the best part of a month, but the smell still persists. Vi Spring then sent an assessor out to look at the mattress, which is apparently not faulty. We have complained to JL again and are now awaiting another assessor. I get the distinct impression we are just being fobbed off and have ultimately made a very expensive and rather smelly mistake. :(
After visiting the store first I thought I had picked the ideal mattress for us. I couldn't see it on line but thought I was choosing a better one. It is comfortable and we sleep well on it but are concerned it's not firm round the edges. When you sit on the bed the rim collapses right down and does not feel like something a quality bed should do.
I am delighted with this mattress, quite delighted – easily the most comfortable bed I've ever owned. I have an old solid-base bed, not a divan, and I wanted a mattress that wasn't as deep as most typical, cheaper High St mattresses (this is only 21cm); I also prefer the well-ventilated, pocket sprung types as they are much cooler than memory foam mattresses, even the best. This fits the bill perfectly...and the bed! It's probably even better with a divan base.
Everything about this product spells quality and I think it's worth paying the higher price. I'm getting on in years a bit now with a tendency to backache – especially if I lie on my back – but the first night with this Vispring, I slept most of the night on my back without even a twinge the next day.
I've not had this long enough to comment on its long-term durability but the Lifetime Guarantee speaks volumes. Very highly recommended.
This mattress is utterly gorgeous. Have never slept so well. Highly recommended.
I bought this because it's Vispring and they have such an excellent reputation. I took a huge chance, and a plunge, buying it online without even trying it. But I had been doing a lot of prior research into mattresses. It is as the name says a Superb Mattress. More expensive than others but it's so comfortable and beautiful quality. You really do get what you pay for!
We just moved house and I bought this mattress for my two year old son's bed. It is extremely comfortable even when an adult has slept on it. My husband kind of wishes we bought this model for ourselves too.
This is the second VI Spring mattress I've had this problem with. I've had it over 6 weeks and if anything the smell is getting worse. I was told to air it , which I've tried to do (but I also need to sleep on it) , and don't think it's acceptable to deliver it to my home to do the airing., it should be fit for use when delivered. There is horsehair in the filling , and that's what it smells like , farmyard of some sort. It smells the whole room.
We were replacing a previous Vi-Spring, after 10 years or so. It was good to have an informative, but not pushy, salesman to guide us through what was available, and to have time to try out several. No criticisms.
We bought this mattress because of the quality craftsmanship Vispring offers, and the feel of it in store was quite comfortable and less springy than some other models. However, when we first slept on it, we wondered if they had given us the firm tension instead of the medium on accident. We checked the tag on the mattress and it was in fact medium. I have given four stars as we are happy with the mattress overall, and it is much much better quality than our old one. I suppose maybe it needs some breaking in before it feels like the one in store. However we will be purchasing a mattress topper anyways as we prefer a softer 'cloud' feel.
Spent some time researching mattresses and had some questions which Vi Spring were happy to answer - they were transparent about their product. The mattress has a different feel to our old one - not such a 'springy' feel, but we have slept really well since we purchased it. We are very happy with the product.
We are delighted with the comfort offered by this mattress. It gives plenty of support to the back and ensures a good night's sleep.
This mattress has revolutionised our sleep patterns and is well worth the expense
I have a vispring shetland (pruchased in ny). I must say my gf and I are both very unimpressed. its heavy. it needs to be flipped/rotated - and its wombly structure and insane weight makes it impossible to do so. its awesomely marketed, but its not a good product. when I first get in bed, it feels like the best mattress. but by morning I'm tight and exhausted feeling. its time to dump this white elephant and get something that works.
After reading many articles about what makes a good mattress and trying different mattresses in different shops, I decided to purchase Vispring Wembury. I wanted a mattress made as much as possible from natural fibers, suitable for slated bed and turnable so it will last longer. My previous mattress was firm tension but as I'm around 10 stones, this time I bought medium tension. This mattress is made using horsehair and British wool so at the beginning it did smell a bit of sheep. The smell went away nearly completely after few days. Reading various reviews, lots of people complain about foam mattresses smell too. Wembury mattress requires frequent turning - it weighs 44KG and one person can just about manage to do it. I'm turning and rotating my mattress every week at the moment to prevent dips and sagging. This mattress is very warm - it is perfect for older, colder houses. No need for hot water bottle anymore. Wool in the mattress makes it warm and very comfortable.
Excellent mattress. Purchased during sale so received significant discount. Mattress is medium spring and is on the soft side so if you need a firmer mattress it would be advisable to request. However I am more than pleased with the quality of product. Have slept well since it arrived!
Absolutely lovely mattress. Took about 10 weeks to bed in but worth the wait! This mattress can be turned over as well so it is very good value. It was worth investing in this mattress and I highly recommend it. Love John Lewis and will use them for as much as I can.
At first it was a little hard(supposed to be medium tension) and took some getting used to. It was married with a John Lewis wooden slatted bed and it felt as if the mattress was sloping when slept on. On advise from the John Lewis staff, we purchased a Vi spring over- cover to cover the slats Now pleased with the bed and the mattress. Thank you John Lewis.
Bought in the sale with matching divan base for our guest room. It is just as comfortable as all the other ViSpring beds we have bought and we would not buy anything else now. Guests have gone out and bought their own after testing it out on overnight stays with us. Need to research what you want from the range before you buy and make an informed choice. JL staff very knowledgeable and helpful and ,of course, test the beds out in store ! We also have a Vispring soft mattress and divan set in a small spare room which is just lovely but only if you like soft mattreses. I found it was much easier to lie on, after major surgery, for my painful scars ! One of our regular guests chose the set herself so she is very happy when she visits. Not sure you'd get the full benefit of the Vispring range if the mattress was on another type of divan though.
A fantastic mattress that offers superb comfort. Great support and a good finish. Highly recommended!
I bought a firm mattress but after less than four months I noticed it had sagged in certain areas. Not only is the mattress unconfomfortable, it has also caused me significant back and neck issues - it took me a while to work out these issues were related to the mattress. I would hate for someone else to make the same mistake as I did so please do think very carefully before buying this mattress.
Bought this in king size. After 2 years complained about sagging. Vi spring sent out a tester. Th result came back - normal wear & tear. A year down the line the sagging is much worse. We wake up with back ache every morning. it has been turned regularly. What a waste of money. Guarantee is useless.
Bought this in King size about 3 and a half years ago. Have had back pain pretty much ever since. Mattress has slumped despite regular turning (care instructions say not to turn it but after 10 days it is unbearable unless turned). I wish we had ignored the advice of the salesperson and bought a firm mattress or gone elsewhere. Money wasted.
No warning when ordering but mattress made exclusively for JL by Vi spring bore no resemblance upon delivery to the mattress tested instore - really unsuitable comfort wise. JL after 2/3 days not accepting responsibility re return - now tells us it takes 6 weeks to break in!!!! Always bought lots from JL and cannot believe this - do hope they accept responsibility quickly as really unhappy and want to choose a different product that does not need 6 weeks of discomfort and insomnia. Hardly any reviews since this is JL exclusive wish had bought a mattress with lots of available comparable reviews. Will update when JL have reconsidered..........
Decided to splash out as sleep is very important to us. Bought split tension after recommendation from store assistant. After 2 months it was terrible. Medium side fine. Soft side a huge dent and leans so feels like falling sideways all night. Bought partly because of guarantee which is worthless. Lumpy, devoid of support. Not slept more than 5 hours since I've had it. Awful experience. John Lewis customer service not helpful. Guarantee not worth the paper it's written on. AVOID.
Only Vi Spring make a softer mattress for lighter people.
We have had this mattress since 2013 and it has 5cm depth on one side, and all john Lewis said there is nothing they can do to help resolve the issue. would not recommend this mattress.
We ordered a Vispring Wembury kingsize mattress with a firm side and a medium side and we were very specific about which side was which. However, Vispring produced it the other way around, i.e. to have the tensions on the sides we specified, the mattress had to be turned 180 degrees.
The name of this mattress couldn't be more appropriate! With both of us under 11 stone our previous firm vi-spring mattress was a mistake - this is as near perfect as it gets, and so very comfortable!
We purchased twin elite Vispring and they sagged/had a depression immediately. The store where we purchased the mattresses graciously replaced the two twins (we liked the sturdy handles for turning the mattresses and the quality zippers to zip together the twins) with the Vispring Sublime (an upgrade) and within a few months we had the same sagging. We are both under 200 lbs and feel that there should be no sagging with what is supposedly this quality of mattress and the price. An independent inspector came and measured the depression and it is 2 inches. Vispring will not stand behind their product which is just 2 years old. I highly recommend not buying a Vispring.
After three years of sleepness nights, agro and upset I advise everyone to not buy a Vispring divan or mattress. We bought ours three years ago from And So To Bed and spend a fortune on it. I could write pages and pages but basically, it was a disaster from day one with delivery of a mattress with two spring sticking out of the top. After a year of complaining (customer service is TERRIBLE) FIRA were sent out to inspect our mattress telling us that it was faulty but telling the company it was fine....paperwork must have got muddled! Another two years of moaning and we were given a new mattress.....weeks later spring started sticking out of the top....we realised the divan had sunk and, again, springs sticking out of it.....we complained again. No one believed us.....we are a hardworking couple and certainly would not waste time in complaining if we didnt need to, I assure you. After three long, tiring years we have got our money back and the bed has finally been taken away. No apologies, no compensation (apart from a cheap bottle of revolting looking red wind) AND we now have a Hypnos Bed which is wonderful. No wonder Vispring dont have the Royal Warrant.....I beg all who reads this, please do not buy from And So To Bed and Vispring if you want a good nights sleep.
V-Spring Mattress feels like we are falling out of bed, bad after sales service from Retailer Aldiss of Norwich
After only two years The springs have sagged on both sides. I weigh 10 stone, wife 8.5 stone. It is so extreme that I feel like I am falling out of bed and it is getting worse. There seems no end to it. I paid over £2000 for this garbage - life time guarantee Ha!
We had a Herald Supreme zip and link for 20 years which was wonderful. When we needed to change the bed we bought a Vi-Spring from a well known retailer. It was the most uncomfortable bed we had ever slept on. When I phoned Vi-Spring the customer services assistant explained that they made the bed according to the retailers specifications and we couldn't compare it to their standard range, even though it had 'Vi-Spring' woven into the mattress fabric. A complete waste of over £3000. So buy a Vi Spring that it advertised on their website but not one made for another store.
Both my wife and myself decided to buy the VI Spring Mattress attracted by the warranty and promised customer service. But sadly, when we contacted support to get our expensive mattress inspected, found that Customer Service Played us by sending a a consultant that after spending like two hours in our home checking every single detail of the mattress stated that he couldn't perform the inspection. What anincredible joke. The company washed their hands and didn't help us with our mattress despite all the time and energy spent on getting that inspection performed. What a terrible customer service.
Had mattress less than a year and already has dipped where you feel like you're laying on the side of a mountain. Vispring send someone round to check and say this is normal wear and tear. Absolute joke of a company, spent £2000 on a mattress that is useless after hardly any use and they don't want to do anything about it. Expensive lesson, do not make the same mistake.
I love vi spring beds just love them yes they are exspencive but there so comfatable I had med soft 6 ft zip and link mattress and base ..I'm now looking to buy my new bed from them as I know others are cheaper but don't forget you pay cheap get cheap
I was expecting some great nights sleep from my new mattress and divan set. The previous Vispring Elite bought in 1999 is still going strong in the spare room (medium firmness). This new Elite mattress with medium firmness is truly awful. Great for the first 1-2 weeks but after that I've had excruciating back pain and I don't have a bad back. I'm exchanging for a firm mattress in the hope that this cures it. For now, it's back to the comfort of the old bed, just wish I could have bought the same one they made 20 years ago. Sorely disappointed.
A very comfortable mattress but impossible to turn without bending, which invalidates guarantee. After 15 years with regular turning it now has noticeable indentation and needs changing. But not sure how we can move it.
Sadly our bed has been repaired so many times it’s not true, the materials used are not fit for purpose. The bed is now lumpy and saggy, be aware before spending your money the most expensive is definitely not the best !!!