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eve is one of the most popular online mattress offerings in the UK. Their mattresses are designed and manufactured in Britain, based on over 70,000 prototypes before arriving at their first designs. They now offer three different lines to choose from, in both pocket sprung hybrid and foam designs. Overall, they get good reviews from customers with some complaints about customer service in some cases.
Tempur® mattresses became famous with the memory foam mattress revolution that they helped create. Over the years, their mattresses have grown to include pocket spring varieties along with their slow response foam options. They remain popular with customers and receive mostly good customer sentiment despite their higher prices, but there are recent reports of degrading support in some cases.
Based on our aggregated reviews and our scoring method, we recommend Eve in this match up!
See Our Full Review of Eve
It isn't always easy to figure out customer satisfaction with companies doing lots of work cleaning their online reputations. That said, overall, these mattresses are reviewed well by sleepers. But, there were some sleepers that disagreed with the feel. so make sure to research the below specifics to learn if this mattress will work for you!
Having a supportive mattress is key to having a good night sleep. These mattresses provide a good level of support -- above average overall. It is important for those that aren't getting the proper supportive night sleep they deserve right now. Most customers respond that these mattresses provide proper support.
Edge support is the amount of resistance there is for sleepers along the sides versus the amount of support in the middle. These mattresses provide solid edge support overall, but some may experience a slight contouring if they put too much pressure on the edge.
Bowling Ball & Density Tests
The bowling ball test is great for those that want to understand if a mattress is going to be firm or soft. It is also great for figuring out if there is supportive evenness or if there are peaks and valleys. Overall, these mattresses will provide an even surface to sleep on.
These mattresses may not last as long as you'd hope. Some folks describe issues with feel and longevity over a short horizon. If you are larger or are looking for something supportive, these may provide initial comfort, but make sure to brush up on the warranty and return policy before buying.
Get an Instant Discount for Eve: Get 30% Off Select Mattresses
Most sleepers feel excellent with their mattresses and reviewed them well. However, some folks didn't have the same feeling. If you are considering one of these mattresses, make sure to learn more below.
These mattresses are above average when it comes to support. Though there is the occasional sleeper that disagrees with the firmness of these mattresses, most reviewers like the amount of support these mattresses possess.
Edge support is really important for people that spend time sitting on the side of the mattress or like to lay down on the edge of the mattress. These mattresses have good edge support and they should support most customers comfortably.
Bowling Ball & Density Tests
The bowling ball test is a nice way to measure mattress firmness and support. These mattresses do a good job with delivering even support throughout the mattress, which means they should cradle your hips and shoulders while aligning the spine.
Having a durable mattress is essential to shoppers, but some brands don't care as much about long term quality as they do with immediate profits. That said, these mattresses are better than average when it comes to durability. Most customers are happy with their mattress after 5 years, but some heavier people may discover that their mattress breaks down faster than average.
I suffer from a bad back , I was in so much pain I had to sleep on my back and found it really hard to do . I bought the eve and it’s the best ! Don’t get me wrong I stil have some back pain but I have a full nights sleep on my back , I sleep so well now my kids want to sleep ... in my bed .View More Reviews
I was having so much pain in my back &a legs that I decided to try a new mattress. Now, I can sleep! Not every night or all night but I no longer dread the thought of going to bed as I know I will be able to relax there. Thank you Eve.
Super comfortable...I used to wake up a little sore on the side I had been sleeping on, but no more! Firm, but not too firm
Have recently received the mattress, all without complication, delivery driver being great with coming back again as we had just missed him. Mattress is just what was needed, comfy and with enough cushioning for a good nights sleep. Good product.
I bought this for someone else because I already have an Eve mattress and it’s the most comfortable mattress I’ve ever had. The person I bought it for is already reporting better quality sleep.
I bought this mattress after seeing it advertised at first wasn’t sure what it would be like and I then saw it had 100 night free trial so I bought it It came very quick from ordering and was able to carry it up stairs with no issues and got it out and it selfinflated in about ... 30 minutes when I first got on I could tell it was not what I was use to but the first morning of having used it I had best nights sleep ever. Would strongly recommend
A fantastic nights sleep. It's just a shame it took me years to find it.
Eve can't do enough for you as a customer. Brilliant company and service, the product is brilliant too. Glad I found eve!!!
The mattress is so comfy that we are struggling to get out of bed anymore. The mattress is thick with just the right support.
Absolutely love it best thing we ever bought. Can't fault it.
It's a pleasure to sleep on
Sleep like an Angel on a fluffy yet supported cloud. Awake like an Angel spreading it's wings. EVETASTIC!!!
I'd been having poor sleeps and waking up with a sore back for about a year with my sprung mattress. I persuaded my husband that we needed a new one and I started a search online. I'd seen Eve on adverts and the bright yellow band around the edge had always caught my attention. ... It looked pretty cool. The idea of not being able to try it worried me a bit but the 100 night money back guarantee seemed to be a good way to give it a try and after I watched a few reviews on You Tube we decided to order a double mattress. When it arrived I was super excited and the whole unboxing process was really fun. Watching the thin squashed mattress grow over 5 hours was amazing! It only took me one night to fall in love with it! It's firm and supportive but you don't get sore spots from lying on it on one side for long periods. When I roll over the other side doesnt move so my husband doesn't get disturbed, and vice versa. That's quite different from our old creaky sprung mattress! We're not at 100 nights yet but so far our Eve mattress has been dreamy and I'm really glad we took the chance and bought it!
Only had the new mattress for a few weeks, but have noticed We sleep for longer periods and a are refreshed. Fingers crossed it stays like that!
Loving our new mattress..about 4 weeks in and its really helping with my joint issues, just wish I could say the same about my husbands snoring!!!â€¦..I would highly recommend this product.
It lives up to its name
I ordered two single Eve mattresses online. A very easy website, good value, great delivery process, loved the 100 day return offer and the best nights sleep too. I have recently had major back surgery and the difference with our new mattresses has been outstanding. Thank you.
Best nights sleep he's had in a long time the first night he didn't want to get out of bed in the morning it was so comfortable
When using my old mattress getting up meant waiting for. my legs to function properly. After about a week with Eve,, I find that I can again immediately manage the stairs again without stiffness. This may sound a bit of commercial blurb but it is true.
We got our first Even mattress about one month ago. Excellent mattress and really above-average customer service!
The stiching on the left of the matrice is not exactly on the edge, and we encountered many issues with the delivery and customer support.
Very very bad experience shopping with eve. Never again.
Very good service, very good mattress
My wife complained about back pain with our previous mattress so I wanted to surprise her. I read the rewiews and decided on the Eve king size. Got delivered earlier than expected and Ups courier was professional and helpful. The box is heavy and recommend 2 people especially up stairs. ... Loved the unusual self â€œinflatingâ€� process. Had it now for about 50days and still very pleased. Solid and extremely comfortable. No back pain anymore from both of us. The memory foam pillows are too stiff and large for us and we ended up with neck pain in the middle of the night. They are beautiful â€œplumpâ€� decorative pillows though. Still very happy.
We had heard mixed reviews but very happy with our package. The mattress is great and from Day 1 our sleep was amazing. Highly recommend this product to anyone thinking about buying a new mattress.
Amazing mattress. tno understatement!) Comfortable from the word go. Fantastically quick and straightforward ordering & delivery. Would highly recommend.
The Eve Mattress is simply the best mattress we have ever owned. The foam moulds to your shape, no dipping in the middle of mattress between myself and husband, no springs to dig into ribs. It doesn't matter if you lie on your back, stomach or side, you still have the same ... comfort. I would highly recommend this mattress *****
Great delivery and communications
Love the mattress really comfortable
I have had problems with my back and am always sore in the morning. From the first night my Eve mattress eliminated like 85% of the pain. Should have gotten one sooner!
Quite simply brilliant customer service and the products are excellent, really words can not describe how much better quality are sleep is. Thank you Eve
Although it's still early days yet, I have not woken up with back pain since I started sleeping on my Eve mattress. Very happy so far.
I recently moved house and purchased a Â£200 mattress. When it arrived and was unrolled, it was barely 4 inches thick and for a month I put up with being able to feel the slats of the bed frame through the mattress. Eventually I bit the bullet and bought a more expensive, far ... superior quality mattress. It's wonderfully comfortable, the pillows are amazing, I haven't slept so well in such a long time. A good mattress is an investment piece and you need it to be comfortable. This exceeded all expectations I had! Brilliant product
Really happy with our Eve mattress.. great value and so so comfortable
When I first bought the eve mattress, I was a little apprehensive of mattresses coming in a box. But living in a third floor flat, I didn't really have the option of buying a standard mattress in a store. So I researched all mattresses in a box (Simba and the like) and found ... that not only did eve have the best deal, but their mattresses also seemed really really good. After living in rented houses the past couple of years, I finally had to buy my own furniture for this new flat and I've never had a better nights sleep! When I tell people how much I spent on this mattress and pillows(Â£450), they gasp at the price. But I can definitely say that it's the best investment I've made so far, with a 10 year guarantee. I couldn't be happier with my eve mattress. I finally sleep through the night - not something I used to be able to do! The only down side? It's so hard getting up in the morning because I'm so comfortable - i could easily stay in bed all day! 5 stars! Thanks guys x
We had some issues with our order but these were resolved quickly.
Great customer service and a great mattress
From the first moment this mattress had me smiling - it's supportive yet luxurious. Highly recommended
Compactly packaged, says what it does when opened and surprisingly delivers a good sleep. Had no issues despite a sufferer of chronic backaches.
Although not a particularly cheap option, after a few weeks with this new mattress I definitely think that its money well spent, I would definitely recommend trying the different types that tempur offer as we narrowed it down to the cloud or sensation, cloud was nice and soft but changing position seemed a little harder than on the sensation. I have read a lot of reviews stating that people find these mattresses to be on the warm side, I personally find it to be ok but I always open a window slightly of a night. And finally to the comfort, after a few weeks now most of my aches and pains have finally disappeared as most of the other reviews state. I hope this helps and definitely try in store first.View More Reviews
Expensive? .... Yes ..... Worth every penny? Yes Yes Yes Yes Yes!! The most comfortable mattress in the WORLD!! It is firm but it moulds around your body and it depresses in all the right places at just the right depth. It is a very big decision choosing a new mattress and we both have pain issues. At first I was shocked at the price but even a decent pocket sprung isn't that different, some cost more. My husband and I absolutely love it! I am so glad we chose it. I would thoroughly recommend this Tempur mattress.
Though expensive it is worth it for the sleep quality. Was warned it may make you hot. It doesn't. I do use the UK cooking matters cover and sheets though. I love this matress
This is my first tempur mattress. After the first few days I wondered if we had made an expensive mistake. But no! After 3 months I love this mattress - I don't want to get out of it in the morning. I sleep much more soundly than on ordinary mattress, it's brilliant.
This is the first time I've slept on a foam mattress. I really liked it when we tested it in the shop, but it took a few weeks to get used to it at home. I now love it. It's been particularly helpful over the past few weeks when I have needed to sleep on my back following a double hip operation - not a natural sleep position for me. Neither does it feel too hot - one of my other concerns.
Last Tempur gave 17 years service so hope this one does the same. Well made mattress and good isolation with movement from partner. This product is over priced and Tempur may well lose out to new customers who now have more choice with memory foam products.
We purchased a Tempur Cloud Elite Memory Foam Mattress in October and, after 3 months, it is still uncomfortable. Rather than be too hasty, we have persevered and slept on it for 3 months to see if it would soften as described on their website, But, after 3 months, it’s still no better and we're giving up on it. I am a fairly light-weight side-sleeper (10.5 stone) and my wife is a fairly light-weight back-sleeper (9.5 stone). I can generally sleep for around 4 hours and wake up with a sore shoulder on the side that I’m sleeping on before the getting broken sleep for the remainder of the night. My wife is also struggling to settle on it as a back sleeper. We chose the Cloud Elite because it was supposed to be softer than the others and suitable for lighter / side-sleepers, but that hasn't been the case in our experience. Unfortunately, this is not what we expected and I regret investing a lot of money in a Tempur product.
We opted to purchase this on recommendation and on trying numerous mattresses out in store. Although pricey, I believe the quality matches this, I would recommend.
Excellent mattress, very comfortable with the added bonus of a removable cover which is washable. Very pleased with this purchase, a little expensive but well worth it. A good night sleep all round.
This is an amazingly comfortable mattress which molds round us both without leaving a slope where my husband is much heavier than I am. The hybrid mattress is excellent without leaving me feeling seasick like the full Tempur mattresses. Is easy to make the bed
I had tried a friend’s mattress before visiting the store to buy this item. It is more than I have ever paid for a mattress but a good night’s sleep is very important. Unfortunately, I have found the mattress too firm and quite uncomfortable. It has certainly not improved my sleep. A big expensive disappointment.
Our old mattress wasn’t old but I had chronic back problems so we looked to buy a better mattress. The Tempur Hybrid Elite has made a massive difference to my back! It evenly distribes the weight of your body therefore maximises comfort. We also purchased the Tempur mattress protector. Well worth the money.
This is an excellent mattress which lives up to all the hype around Tempur products. The combination of the springs and layers of Tempur foam give the bed a more lively feel than just foam alone, whilst supporting perfectly. The zip off cover is really useful and looks stylish too. So overall a very good purchase for us, we slept a solid 12 hours on the first night we used it !
Been looking for a new mattress for some time now, and liked the tempura range after some investigation, once we liked the range we looked for the correct model for us firmness feel etc. decided to order, and John Lewis gave the best price and delivery that we required. The delivery was on time taken to the room fitted to bed and all the packaging taken away. Great Service
A good purchase. Very glad we made the selection. Very comfortable.
We spent a long time deciding to buy a new mattress, researching different types and brands. The very helpful salesman at John Lewis thought the Tempur Hybrid would deliver all the things we were looking for and it has. We are absolutely delighted with it and getting a very good nights sleep!
A good medium-firm mattress. Heavy to move around, so handles on sides would help! It sits very proud on my somewhat high bed, as it's around 20cm high!
I bought this mattress at the start of the year and I rarely get a good nights sleep. It is extremely comfortable initially, but during the night you heat up like an oven. The foam does not cool down so you toss and turn and keep your partner awake all night. I bought a cooling mattress topper which did nothing and now I've had to order a bamboo one from the US to be able to get a good nights sleep. I slept much better on my old mattress, I wish I'd never bought this one, but I'm stuck with it because the price was so high.
As hoped, this mattress is very supportive but also forms around the body. Really helping reduce disturbed nights.
My Tempur mattress has been hard and uncomfortable from the very start. I reported this to Tempur who told me it would soften in time. It has not. This mattress has caused me so much pain I've had to have cortisone injections for the inflammation caused in the upper leg. For a mattress advertised as 'moulding to one's body' and illustrated showing someone sleeping on air above a Tempur mattress I find, as other reviewers, that this is definitely not the case. After months of emails to Tempur customer services, they just reiterate that they cannot guarantee the softness or hardness of their product. They have offered to inspect the mattress for which I would have to pay £75 which I feel would be like throwing (a great deal of) good money after bad to be told what I already know - the mattress is too hard. Tempur customer services don't address the issues, just state, over and over, that they cannot guarantee their mattresses' hardness or softness.
I bought a temper Original 8years ago it has been one of the best mattresses I have ever slept on. I have 2 discs missing at the bottom of my spine so back pain is awful when the bed is not right.It has now become too soft for me so I am about to buy a new tempur and hope and pray that it gives me the same good nights sleep.
Tempur foam matresses are the most comfortable ever! I don't think senior people like them though because they have a completely different feel to a tradional sprung matress.
We got the cloud elite version. It is much softer and is definitely worth the money. I’m a side sleeper and my partner sleeps on his back so is perfect for us as it molds to your body shape and it doesn’t give me a dead arm in the morning unlike my original mattress. Best night sleep ever.
Worse. back pain ever, pain in shoulders and hips, definitely wouldn’t recommend a Tempur to anyone with existing back pain, no doubt about it, it had made mine worse. I just though it was my existing pain just getting worse over time, then I bought a new mattress a Hypnos Ortho and within a week, wow could I tell the difference.
Don't buy a tempur cloud ive had it a few years now but cause i was only at home at weekends as I was working away i thought my pain in my lower back and in between my shoulder blades is killing I wake up in the morning sometimes in tears but as I said I was working away and I thought it was just changing a bed but now we have moved and I'm at home every night for the past year my back pain has got worse and my wife profusely sweat in the bed and she is now suffering with pains to her lower back and hips
We bought a Malmo mattress from Bensons, we have had it less than 3 months, with pillows it was £2000, I have spinal problems and Osteoarthritis, I have to say I wake up in more pain than I did on my old 7 year old £300 mattress, it has not quite dropped, (yet) but is "weaker" at one side, this after less than 3 months, forget the 10 years!
We had our first night on a Tempur sensationelit last night and it was a disaster! Very little sleep and we both woke up in pain. Contacted John Lewis who sold us the mattress and they said it could take some time to get use to and unless there was a fault with the product our issue would be one of comfort which is "subjective" and therefore did not warrant any sort of refund. It is difficult to be objective about the pain I'm in, and now we are faced with the decision to either persevere with it and risk injuring ourselves and not getting a good night's sleep or wave good bye to £1689.
They must pay very good commissions to retailers, as all of them recommended it to me when I set out to buy a new memory foam mattress. I got the Tempur Original 21 and it is the worst mattress I have ever had - it overheats and manages to be too soft and hard at the same time. You sink into it then it turns into a wooden board. I wake up with back, hip and shoulder pain. Unfortunately I already suffered from back problems before getting this mattress, so it took me longer than the trial period to realise it was the mattress that was making it all worse, so I wasn't able to return it. I was also appalled at the awful customer service. Took ages to get a response and I had to chase several times. They sent an employee to check deformation (with no weight on the mattress, what a joke) and then never got back to me. Response to Tempur comment: I purchased the mattress in June 2017 from Warren Evans, who unfortunately went into bankruptcy not long after my trial period was over, so all my interactions were direct with Tempur.
I’ve purchased a tempur sensation sublime in benson bed in may delivery following June 2017! After a year I’m way and back from the doctor for unexplainable chronic shoulder pain! Call tempur direct and says it’s not their fault as I bought it from a retailer! So what’s the company 10 year worranty!? I had problem with Nespresso machine bought on amazon, but first issue Nespresso sort it! Benson bed gave me a number that never works... don’t know what to do anymore and I’ve just spent £125 this week for a mattress topper from dunelmill and slept far better!!!
I’ve never slept so badly or woken up in so much discomfort since using the Tempur mattress. Its causing me terrible pains in my lower back & kidney area. I have never experienced back problems in my life before now and my partner bought this at an extortionate price to help with his back problems. Needless to say he continues to moan daily about back problems so the mattess hasnt worked at all for him and now due to this mattress I am now in pain every morning. This has been a very bad move for us & i hope to god he gets it sent back to the shop. I honestly dont know how many more painful nights sleep I can take on it. My previous budget range mattess was fantastically comfortable compared to the Tempur and it only cost a couple hundred quid instead of £1,500!!! Worst days work he ever did buying into this mattress. If you have any sense buy a regular mattress and rent a chiropractor it would be cheaper, work better & not end up hurting yours or your partners back in the process!!!
No question, memory foam is a great invention but most Tempur mattresses have too much memory foam and are therfore uncomfortable if one sleeps more than just a short nap. In fact this mattresses cause severe back pain and poses a health risk. The reason is that memory foam is heat responsive and feels quiet comfortable. This leads to remain in the same position for a long time and one sinks deeper and deeper into the thick memory foam which gives no proper support any more and one sticks deep in a dip with the spine out of shape. We spent a huge amount to have a better sleep but after realising that we can not sleep on this mattress we were told that there is no way to go for another mattress even if we would choose another Tempur product with less memory foam. So we can only warn to buy this mattresses which feel good if one tries out for a short time but it is over priced anyway, extremely disappointing in sleep comfort and finally a health hazards and as soon as it is paid nobody cares to admit the serious faulty design. Keep away from Tempur. Previously we had a simple mattress with only 5 cm memory foam which was wonderful because one does not sink in almost unlimited but we spent a fortune compared to the old mattress and now we know better. Unfortunately. But fortunately we know now that our plan to equip our little hotel with Tempur mattresses could still get cancelled at the right time.
Useless warranty, poor product, no reply from Tempur. Having had a Tempur mattress for 15 years and loved it, I was excited to buy a new one when the old one finally gave way. Terrible, terrible mistake. The memory foam dips so much that I have to climb out f the dip to move in bed at all. I have shoulder pain and back pain every morning. I travel a lot and sleep in many beds and I sleep brilliantly while away but th edgiest night I’m home I wake 3 or 4 times every night and ache terribly. Smiths the Rink I bought it from told me I had to adapt to it but if I wanted to swap it there’s would be a £200 admin fee! Having spent over £1000 on this mattress, I didn’t have £200 spare and felt this was an unethical level of fee. I emailed Tempur via their website twice to say that. 4 inch dip must be excessive, please help, but no reply either time. Customer service non existent. Stuck with the mattress or throwing it away. I cannot face my winter months (no travel to proved ease of back ache now for the winter).
I purchased a tempur elite sensation cooltouch, from dreams it was delivered on September 25. The mattress is terrible it caused shoulder pain right across top of my back, my hip was digging into the mattress. Trying to sleep is terrible. I contacted customer services at dreams on 4 October,they said I had to wait 30 days to give the mattress time to settle. I contacted tempur on 19 October they replied I had to get in touch with dreams. I went back to the store on 19 October they said they couldn't do anything it was up to customer services. They haven't heard of anyone having the problems I've had. ( look at other reviews).The mattress wasn't cheap, it's not doing what it's suppose to. I'm very disappointed. I've got to get in touch with dreams to see if I can change the mattress which I'm not looking forward to doing as this mattress is awful.
after already being a tempur customer owning a combi hd for nearly 10 years decided to upgrade after seeing the hybrid luxe super king on special offer i was told even tho it was from the outlet it would carry the same guarantee as if you had bought a new one direct from tempur which is 10ys not thinking I would need it after owning one with no problems I decided to go ahead all good so far 1 year on and I noticed a large split about 1” from the side on top and about 30” in length I contacted the outlet who asked for photos which I supplied then I was told to phone tempur uk direct as this was a fault so i did and again was asked for photos I supplied and again they agreed it was a fault now this is were it gets interesting because I bought it from a outlet I have to get it from the outlet as I got it cheap I told them I was told it was the same warranty as if I had bought direct from them but they disagree and won’t honour the warranty now saying as the mattress was discounted I wasn’t allowed a new one even tho it has developed a fault I argued the case that every body who sell tempur mattresses are cheaper than tempur direct by over £1k so they wouldn’t be allowed a replacement if they developed a fault no reply i also made a comparison that if you bought a car less than 1 year old from for example motor point (or a garage like these) you still have the remainder of the cars warranty if it develops a fault and you take it to the main dealer (ie audi mercedes etc) they don't say because you saved £10k on the original price you must take it back to the garage you bought it from and wait for them to source another car to get the part from to fix it no they fix it with a new part ! tempur uk again disagree so basically if you pay full price over the odds from tempur uk your covered but if you find a cheaper price your not you have to wait for another to be sourced also I’ve been offered a change in mattress range but it has to be a luxe model ie countour cloud hybrid as later I found out there have been other hybrid returns due to faults I am now currently waiting for a Mattress to be sourced but as I’m still waiting for a headboard I paid for at the same time as the mattress over 1year ago and haven’t received I won’t be holding my breath Can’t give ZERO stars but I can warn people as tempur uk don't allow honest reviews on there site !!!! might as-well talk to the faulty mattress than tempur customer service team
Same experience as a lot of people below - after 9-12months the mattress started to dip and soften far too much. Now after 2 years its giving me backache. I contacted John Lewis who sent someone to inspect the mattress. They agreed it had dipped and said never buy a memory foam mattress as this is what they all do after 12 months. Tempur said the dipping was under 30% and therefore not covered by warranty. I recently got good advice , buy a normal spring mattress and if you like memory foam feel buy a topper for £200-300 which you can replace every couple of years. do not spend £1700 on tempur.
Poor slow service as by them to send photo then they don’t reply
Please do not invest in a Tempur Cloud. I have suffered for long enough without questioning the most obvious reason.....the mattress. I started with back pains shortly after the purchase but as many have presumed these issues would pass; pins and needles, lower back ache, knots in shoulders etc. I have now succumbed to sleeping in the spare room to which certainly improves the situation on a cheap mattress. Blind loyalty to Tempur is a dangerous thing. We have had this mattress for around 4 years and it is deteriorating rapidly. It now offers no support, very deep and uneven and now totally lacks the support it once offered when lying close to the edge. The warranty is pointless....Tempur say it is not a product fault! How can this monstrous sub standard material get away with such horrible diversion tactics. A £2000 mattress has finally got the better of me. Please please please do not trust this to last.
Bought a tempur mattress in July 2015. For the first month I aired it as it gave off a gassing smell. When I first slept on it, I found it too hard but after a while it was great for about 6 months; then my back pain (the reason why I bought this mattress) started to get worse. There is no dip in the mattress but at times I've sunk so far into it, that I've struggled to get out. My back is so bad now that I have had caudal epidural injections and I'm waiting for an appointment at the pain clinic. After one particularly bad night, I decided enough is enough and have purchased a new pocket sprung, wool and cotton mattress at less than half the cost of my tempur mattress. At the moment I am sleeping on a 19 year old mattress until the new one comes. It may be some time before my back pain lessens, but I've noticed my knee pain is not as severe and I no longer have the night sweats. I personally could not recommend these mattresses. Save yourself some money and get a good quality pocket sprung. 22/11/18 update Thank you for your response I ordered the Tempur Sensations 21cm mattress on 6/6/15 from Thomas Hearn, Kenilworth. I will try to get the batch number for you, but need help to remove the cover and hope to do this before the mattress is collected on the 1st. My issue with the mattress is how soft it has become and I believe this has aggravated my bad back. However, as I am getting a new mattress, the proofs in the pudding. If my back improves, then I'm vindicated in getting rid of this mattress. 26/11/18 update I now have a picture of the batch number PB260889.JPG
Update: 30/Oct After sending photos to Tempur support they replied as follows: "Unfortunately the photos provided do not show us if there is a valid guarantee claim,... We can arrange for a third party inspection company called Homeserve to attend to carry out the inspection, there would be a charge of £72" So Tempur wants to charge me to do their job of investigating my claim!!!! I would expect a better Customer Service when paying £4,500 for a mattress and bed frame. this is cheap customer service. very frustrating. Original review 10/October: Fake warranty of 10 years Not happy with the matters. after 1 year of purchase, the mattress sagging from one side to the point of being painful to lay down and even before falling asleep. I bought the most expensive mattress 27 thickness wit Tempur bed to have the right support for the mattress, cost me £4,500 and now in less than 1 year, it is causing more pain than support. When contacting the branch, they have asked us to do their job of investigation the mattress and sending them a proof of sagging area. response from Tempur: "The Tempur guarantee covers a 2cm permanent indentation in the mattress, which is an indentation that is evident with no pressure being applied." this is not what I was told when I have been told when I bought the mattress from Tempur Shop in Milton Keynes. I have been mis-sold this mattress and mis-sold the warranty as fully covered for 10 years which justify the high price tag. very disappointed to receive instructions to do Tempur's job and the fact that the warranty cover "Visible 2cm indentation" which is more like extream scenario only. but Tempur doesn't care if the mattress is not fit for purpose anymore because of the poor quality. the cheapest mattress in the market will have a better warranty than Tempur.
No after sales service. hopeless pathetic company. waited 10 weeks for a bed frame only to have half it missing upon arrival, then being insulted by asking to wait another 2 weeks to see if you could possible source the missing parts. One company to avoid