Emma Mattress Reviews

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Emma

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Emma is a revolutionary mattress in a box company with mattresses made in Britain. They offer 2 different mattresses: the Emma Original Mattress and Emma Hybrid. Their mattresses are made with high quality foam (and pocket springs in the hybrid version), sporting high marks from happy customers overall.

Mattress Score

Overall Score: 9.2/10

Customer Satisfaction: 9.1/10

Price Value: 9.1/10

No Back Pain: 9.1/10

Price: £429-£849

Trial Period: 100 Nights

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Emma's Specifics

Emma crafts 2 award winning mattresses: the Emma Hybrid and Emma Original Mattress. Most customers describe Emma's mattresses as initially comfortable, but there were some complaints about returns and customer service in some instances.

Considering an Emma mattress but don't know what else is out there? Take a look at our list of top rated UK mattresses for other options with high customer satisfaction scores and value for the money.

Craftsmanship & Materials

These mattresses feature gel infused open cell foams and other high quality materials. We'll go through each of these versions so you know which mattress will do best for you. Here is what's inside their most popular Emma Original Mattress:

Layer 1: Emma's cover layer is made of a synthetic blend that whicks away moisture, breathes well, and is comfortably elastic.

Layer 2: Emma's Airgocell® foam means more cooling with open-cell technology. It also is more responsive than memory foam so it will react to you without moulding too much around you.

Layer 3: The third layer is made of visco-elastic memory foam that provides superior pressure point relief around the hips and shoulders.

Layer 4: The last layer is made of supportive cold foam that acts as a supportive base to the mattress. This layer cradles the spine and gives support to the lower back.

Here is what's inside the Emma Hybrid® Mattress:

Layer 1: Similar to the Emma Original, the Emma Hybrid's cover layer is made of a cooling synthetic blend fabric.

Layer 2: The Airgocell® foam is more responsive than memory foam and has greater point elasticity with the benefits of air flow.

Layer 4: Up to 2000 individual conical pocket springs provide support and seamless adjustment to each sleeper's movement and body shape.

Layer 5: A layer of visco-elastic memory foam further relieves pressure points and adapts to contours.

Layer 6: The base layer of cold foam is zoned and supports the spine ergonomically.

Firmness

Emma's mattresses are designed to sleep medium-firm for most customers, but some customers report that they found it softer than expected. Therefore, they are ideal for sleepers that are average-sized or smaller and side sleepers that need less support.

Back Pain Relief

Their zoned support system helps with ergonomic support for the lower and middle spine, which enables both back sleepers and side sleepers to be comfortable. The hybrid mattress will provide greater support for those that need it.

Cooling

The Emma mattress was developed with cooling in mind and Emma's Airgocell® technology diffuses heat for most sleepers well.

Who Are The Emma Mattresses Right For?

Emma's mattresses are on the softer side of the medium firmness range. They work best for those that are lighter in body size and side sleepers.

Browse Emma Customer Reviews

Sleeping well !!

I have been very impressed with the Emma mattress!! Delivery was much quicker than I expected and arrived within 2 days of ordering. The rolled up vacuum pack was one of the reasons I ordered the Emma mattress as we have a cottage with a narrow staircase, it went upstairs with no problems. Such a relief. The comfort has been wonderful, my wife and I no longer wake up with aches and pains. I also used to have disturbed sleep most nights, now I sleep much better and rarely wake through the night. I had no idea my old mattress was the cause of my bad sleep pattern. I would highly recommend this mattress to anyone considering a purchase, don't put it off, I wish I had ordered one a long time ago.

Great Product & Service

Came a day earlier than expected. Great packaging with handy tool to open the packaging. We left it in another room to air overnight. No smell like others have mentioned :-/. We both love the new mattress. We also got the mattress protector. I have had online chat with someone to ask about delivery and collection of my old mattress, and very helpful and prompt. Great service, Great product and price. Happy Customer looking forward to my ZZZZzzzzzzz :-)

fantastic service

The service from Emma Mattress was first class. The information was good the mattress arrived when they said.Unfortunately the mattress did not suit me and I had to return it but even then the service was excellent. They arranged collection and refunded me whithin a week. I would recommend this company.

Top Marks. Absolutely amazing mattress

This is the first quality mattress that we have purchased, and both my wife and I are absolutely shocked at the difference this mattress makes. Neither or us are waking up in the morning with that old familiar pain in our joints. I quite simply cannot recommend this mattress highly enough. We are now enjoying the super king sized mattress allowing us so much room and comfort.

Refreshingly comfortable - 5 stars!

We bought this mattress after some deliberation. Our old traditional mattress had become uncomfortable and we wanted a mattress which was both comfortable and yet supportive. The Emma mattress was the perfect answer. Easy to set up and the initial, expected off-gassing odour was light and went away very quickly. We are really pleased with the purchase and have now just ordered one for our daughter.

Wonderful

At first we were unsure it was a different sleeping scenario to the old sprung mattress, l suffer with spondylosis of the spine along with osteo arthritis wide spread in my joints. After about 4 nights I realised that l wasn't waking up every half an hour or so like before not only was l sleeping longer but wasn't having to turn so often. We purchased the covers for the mattresses as we have purchased 2 single for our lift and tilt bed when I first saw them I thought oh no sweat all night with these as to me they looked rubbery, But infact to the contrary they don't make you sweat at all infact l would recommend them. To us a 5 star purchase give it a try but give it a few nights before you decide for certain don't give up the 1st night as it really is a different sleeping experience for certain.

FANTASTIC !!

ONLY HAD A FEW WEEKS BUT WE LOVE OUR EMMA MATTRESS, WE HAVEN'T HAD OUR PREVIOUS ONE FOR LONG BUT BOTH FELT UNCOMFORTABLE WITH OUR BACKS SUFFERING. WE DECIDED ON THE EMMA MATTRESS WITH GOOD REVIEWS AND TRIAL TIME....I WOULD NOT HESITATE TO RECOMMEND THIS MATTRESS IT IS FANTASTIC SOOO COMFY, NO ROLL INTO EACH OTHER, FIRM BUT ADAPTS TO THE BODY AND WITH NIGHT SWEATS ( AGE THING) THIS IS THE BEST EVER, CANNOT SAY MUCH MORE THAN THIS.... GIVE IT AGO I DONT THINK YOU WILL BE DISAPPOINTED...IF YOU ARE ....100 DAY REFUND, YOU CANT GO WRONG.

Fit for a princess!

Really impressed with this mattress. I’ve spent a fortune on mattresses in the last 15 years; I have fibromyalgia, and the slightest discomfort makes my body hurt. It’s the princess & the pea syndrome. My husband has a bad back, and is also a very light sleeper (and I fidget a lot). We ended up in separate beds for a while, because I was disturbing him so much, and also we couldn’t agree on a mattress type. But my last mattress (an expensive one from a leading brand name) only lasted a couple of years before it dipped in the middle; despite regular turning, and the fact I’m a skinny woman!!! So after a bit of research, we decided to try this matttess. The clincher was the 100 day trial, because let’s face it, you don’t know until you sleep on a mattress, by which time it’s usually too late. Two nights were enough to be sure that this baby is a keeper. I’m waking up painfree (and less tired), and my husband reports that my fidgets aren’t disturbing him - the mattress is absorbing the motion. Couldn’t be happier. Delivery was fast and painless, too.

So very comfortable!

We have had our mattress for about 3 months now and not once have I even thought of using the 100 day free return option. Having recently returned from a weekend away sleeping on a normal sprung mattress I realised just how good the Emma Mattress is. On the Emma I can sleep in one position all night without waking up needing to move. This has also helped reduce my snoring by keeping me on my side. The mattress seemed a little soft when we first lay on it, but that is just the top layer and the lower layers provide plenty of firmness and support. We've had no issues with overheating that some people have said that they've had with other memory foam mattresses. Overall very pleased with the purchase and will be buying another when we need to replace the mattress on the bed in the spare room.

Super fast delivery & so comfy!

Really impressive how quickly it was delivered - two days!! Comes in the box like it says it does, only took two hours to be ready to sleep on and now I'm sleeping so much better than I have in years THANK YOU EMMA

transformed my sleep

i was sleeping badly and a friend suggested that maybe it was my mattres that was causing the problems. I did some research, decided to try out the Emma mattress and I'm never looking back! No more waking up exhausted and achy and my partner doesn't get woken up by me rolling over any more!

Easy and good quality

I was looking through the internet for what feels like ages, comparing different mattresses and finally I decided to buy the Emma mattress. Placing an order was so easy and delivery so fast now I can enjoy my new comfortable Emma mattress and I don’t regret it at all as I have not slept this well on any mattress before.

Love sleeping on it

Have had the Emma mattress now for almost 7 months and I am so happy with it. I also recommended it to a friend and he ordered it with the ‘friends refer friends’ offer. With this we both received an additional discount! A true win-win. Love sleeping on it and it’s great quality.

Perfect for me and my partner

I was looking for a mattress suitable for any weight and one that reduces impact of weight imbalance on the mattress. My partner and I differ considerably in our body weight. We came across the Emma mattress and it seemed good for our needs so we ordered it. Just after the first night of trial, we were very impressed. We did not notice the movements of other through the night and this led to an undisruptive sleep. We are very happy with our decision.

trial is an excellent idea

great idea for trial, i myself loved it but the wife couldnt get on with it. we gave it 85 days to be sure before arranging the return. emma fully understood our situation and agreed to arrange everything true to their word. customer services were 5 star + would highly recommend the experience without the risk. hopefully you will enjoy your mattress. thanks emma.

Great choice

I was really confused about which mattress to buy that would help me with my back pain. Heard about the Emma mattress through a friend. After just a week, I could see my back pain reducing gradually every morning. Now, I have trouble waking up every morning! would definitely recommend.

Perfect Mattress & Perfect Service

Ordered online and received within 4 days with regular updates re order and delivery. Very well packaged. Now to the matttress itself, bliss, heaven and relaxing are the first words that come to mind. This mattress is just so comfortable it hugs me to sleep and it is really well made and made in the UK . Normally it would take a week or two to get used to a new mattress but fell asleep in minutes the first night. Would I recommend it, yes 100% without a doubt.

"We love Emma"

we are now getting use to our Emma sleeping better already after just 4 weeks. we would recommend this product to anyone its superb. what is good as well is the service very impressive they send you the mattress it comes in a box, our mattress is a king size and you think wow how the hell does it fit in there. it's vacuum packed, you put it on your bed cut open the vacuum packed mattress with the tool provided and it opens out onto the bed like a dingy. you leave it for a little while to expand and presto done, very impressive. excellent service. thank you very much EMMA.

Love the mattress

I have been sleeping on the Emma mattress for about a month now and I am very happy with the product. My partner and I both drastically improved our quality of sleep and wake up less tired!

Very Comfortable

Ive been sleeping on the mattress for 5 days now and Ive been getting the best sleep Ive had in years! Definately recommend!

A pleasure to deal with the 'on-line' staff

A pleasure to deal with the 'on-line' staff. Very helpful as regards each query raised by me. (Still awaiting outcome of my application to have the advertised discount applied). I imagine that will be dealt with in similar outstanding fashion. Well Done Regards.

Easy to purchase and get it delivered

Package brought into my hallway, delivery guy friendly and polite. I somehow managed to drag the box up to my bedroom and unpack Emma and placed Emma where she now belongs, on my bed base.

Thank you Emma!

I purchased one of your mattresses a couple of weeks ago for our spare room purely because you had £100 off in the black Friday deals. Personally, for want of a better word I am a mattress sceptic! because of my disability I find it almost impossible to sleep on any other mattress. When I go away on holiday, I am progressively more miserable as the days go by due to lack of sleep. I'm sure thousands of other back sufferers will relate. I have degenerative disc disease, arthritis, bulging discs, trapped nerves which amounts to continuous chronic pain. Last night I thought I'd check out the new mattress all the while not having high hopes........WELL HELLOOOO MORNING!!, I cannot tell you how comfortable I slept, i was waiting for the uncomfortable pain to kick in......nothing! i felt completely supported throughout my body I even tried sleeping on my side which is normally very painful because of nerve pain down my leg......no pain! I had the best nights sleep and it was pure heaven! I really can't thank you enough. Ill be saving to get a kingsize one for our bed

Helpful staff

Although small hiccup on delivery I was kept informed by polite and helpful staff

So far so good

Slept on it for the 1st time last night. So far so good

The company is convinient to deal with

Nobody was in to accept the item yesterday so it was successfully delivered today without any issues. We haven't tried it yet but it looks great

Brilliant service

brilliant service, Can't fault it so far so good. Can't wait to sleep on my new emma mattress, just sitting on its brilliant

Easy to order

Easy to order. Prompt delivery. Excellent product. It took a while for me to get used to it but I now wouldn't part with it

Great mattress

A great mattress. Really pleased with it.

I wouldn't hesitate to recommend it.

Hold up on delivery due to heavy demand but communication was excellent so I always knew what was going on, I also had a rapid reply to a query. The mattress is extremely comfortable and I wouldn't hesitate to recommend it.

Would highly recommend

Easy ordering. Excellent service. Fantastic mattress would highly recommend

Thank you for a better sleep

For the last 5 years my partner and I have been sleeping on two single mattresses as I’m a restless sleeper and my partner was annoyed by me. After purchasing the Emma mattress my partner can sleep calmer and same goes for me.

Like it a lot

I would have liked an estimated delivery time when I made my purchase. But in the event it took just 6 days before I was sleeping on my comfy mattress. Like it a lot

Good product

Easy to use web site. Kept well informed of progress. Mattress feels lovely to sleep on (only one night so far). Grandson loves the box to play in

Best mattress we have slept on

My husband and I bought the Emma mattress during the black Friday sale and have been sleeping great since. I think we are never going back to any other mattress.

Excellent

Would benefit from an eject button as partner can't get out of bed in the morning. She is now often late for work!

Incredible

Totally amazed at the quality of this mattress. I fall asleep instantly and I wake fully rested after a good eight hours. I never used to need an alarm clock because I was always awake due to the lumpy springs in my old mattress. We cannot thank Emma enough for changing our sleep quality.

Best nights sleep I've had in years

We bought an Emma mattress just over a month ago and it's the best money I've ever spent! I could hardly walk in the mornings and my torso was so sore when I first got out of bed. I didn't realise until we bought the Emma mattress, just how much our old mattress played a role in my achy and sore back. It may sound silly but now I love climbing in to bed and sleeping like a baby every night! It is so comfortable! It's not too soft and it contours to your body but without the sinking feeling of memory foam, it is the best nights sleep I've had in years. Thank you Emma! X

Best mattress ever

Had to write a review so that other people can learn just how good the Emma mattress is, for a good night’s sleep. It is the best sleep we have had for a long time. It does not feel like foam, and is cool when laying on it. Support is perfect. Try it for the 100 days - we decided in 5 days...... The removable cover sold it to us - great idea. Only the box let it down - battered when we received it, but the mattress was fine. Perhaps a stronger transit box is a future improvement for the company? But the mattress itself is fantastic. Wish we had bought it years ago. We will have to see if the foam is long lasting, but with the 10 year guarantee, we feel re-assured. Thank you Emma, you have transformed out nights.

Didnt think it would be this good

Great mattress. Came from having a waterbed for the past 25 years. Emma is just as comfortable and a lot less hassle!

Worth every penny

Fabulous sleeping experience. Suits me and my (large) partner. An absolute joy. I was nervous about buying something I had never seen, let alone slept on, but take my word for it. It is a joy.

I love it!

Have tried many mattresses till now and I was always disappointed. I watched the Emma TV commercial and really liked the concept so thought of giving them a chance. I don’t regret it at all! I love the Emma mattress. The entire order and delivery process was so easy. And on top of it they even offer an old mattress pick up which was a great value add.

Great customer service

There was a delivery delay by UPS and I needed the mattress at a certain date. The customer service was very kind and helpful and they did everything the could to make sure I received the Emma mattress on time. I was very pleased! Thank you for the great service!!

Never slept better

I was looking for a mattress company that allows me to pay via instalments and came across this one on the TV ad. Checked the website and was impressed by the quality of the product. It looked perfect for my requirement. So far, I had no problems with either ordering or paying the monthly instalments. And on top of all that I have never slept better! Love it!

Great choice

I was really confused about which mattress to buy that would help me with my back pain. Heard about the Emma mattress through a friend. After just a week, I could see my back pain reducing gradually every morning. Now, I have trouble waking up every morning! would definitely recommend.

Perfect Mattress & Perfect Service

Ordered online and received within 4 days with regular updates re order and delivery. Very well packaged. Now to the matttress itself, bliss, heaven and relaxing are the first words that come to mind. This mattress is just so comfortable it hugs me to sleep and it is really well made and made in the UK . Normally it would take a week or two to get used to a new mattress but fell asleep in minutes the first night. Would I recommend it, yes 100% without a doubt.

"We love Emma"

we are now getting use to our Emma sleeping better already after just 4 weeks. we would recommend this product to anyone its superb. what is good as well is the service very impressive they send you the mattress it comes in a box, our mattress is a king size and you think wow how the hell does it fit in there. it's vacuum packed, you put it on your bed cut open the vacuum packed mattress with the tool provided and it opens out onto the bed like a dingy. you leave it for a little while to expand and presto done, very impressive. excellent service. thank you very much EMMA.

Love the mattress

I have been sleeping on the Emma mattress for about a month now and I am very happy with the product. My partner and I both drastically improved our quality of sleep and wake up less tired!

Very Comfortable

Ive been sleeping on the mattress for 5 days now and Ive been getting the best sleep Ive had in years! Definately recommend!

A pleasure to deal with the 'on-line' staff

A pleasure to deal with the 'on-line' staff. Very helpful as regards each query raised by me. (Still awaiting outcome of my application to have the advertised discount applied). I imagine that will be dealt with in similar outstanding fashion. Well Done Regards.

Easy to purchase and get it delivered

Package brought into my hallway, delivery guy friendly and polite. I somehow managed to drag the box up to my bedroom and unpack Emma and placed Emma where she now belongs, on my bed base.

Thank you Emma!

I purchased one of your mattresses a couple of weeks ago for our spare room purely because you had £100 off in the black Friday deals. Personally, for want of a better word I am a mattress sceptic! because of my disability I find it almost impossible to sleep on any other mattress. When I go away on holiday, I am progressively more miserable as the days go by due to lack of sleep. I'm sure thousands of other back sufferers will relate. I have degenerative disc disease, arthritis, bulging discs, trapped nerves which amounts to continuous chronic pain. Last night I thought I'd check out the new mattress all the while not having high hopes........WELL HELLOOOO MORNING!!, I cannot tell you how comfortable I slept, i was waiting for the uncomfortable pain to kick in......nothing! i felt completely supported throughout my body I even tried sleeping on my side which is normally very painful because of nerve pain down my leg......no pain! I had the best nights sleep and it was pure heaven! I really can't thank you enough. Ill be saving to get a kingsize one for our bed

Helpful staff

Although small hiccup on delivery I was kept informed by polite and helpful staff

best weeks sleep in years

both my partner & myself have had the best nights sleep in years, we changed our mattress 3 times over the last 10 yrs & this was the forth. we will not be buying anymore as long as our nights remain as comfy with the emma mattress.It was delivered without problem & we slept on it the first night, it is firm but not too firm & we cant feel each other turn over in the night as my side of the mattress doesn't move when my partner turns like all the other mattresses did. so happy :)

Best by far

I have only had this 1 night and it was the best sleep I've had in years. Great for my pelvis hips and spine I could only lie on my left side before last night. I love it so far.

Fabulous night's sleep

Have always struggled with mattresses....until Emma came along. Never had a bad night's sleep since it arrived last October. For once I was looking forward to coming home from my holiday because I knew I would get an amazing sleep on my return. It's like coming home to an old friend.

Cannot fault the service even though we returned the mattress

All our dealings with the customer service team has been great. I did see a few folk complain of delivery issues having to wait a few days for a mattress...well we had to wait a good 3 weeks anyways. However, we are in the north east of Scotland and it's pretty standard not getting anything quickly so that wasn't a problem for us. I called to get an update and was informed they would email in a few days which they did. Communication was great. The mattress itself was easy to unbox (very heavy though) and took shape no bother. New bed smell lasted about 2 weeks or so but wasn't unbearable. The foam layers are zipped inside a mattress cover so could be washed, which is great. I love a firm bed but just couldn't seem to get on with the mattress at all. My husband got on fine with it. I called Emma and advised I would like to return it and they said it was no problem but would I like to try a softer topper first. There was no pressure to accept this and try it if you didn't want to. I accepted. It arrived within a few days and if I'm honest I didn't feel the difference. The mattress itself is sturdy and I think of good quality but in the end we decided to return it. I didn't feel like I sunk into it enough and just found it a bit too firm, and unless you have had a foam mattress before, it's a different kind of firm of that of a sprung bed. I think going from a sprung to a foam was the most difficult even though I was convinced I'd like it - which is why the 100 day trial was brilliant. When I called to return it, it was less than a 5 minute job and there was no hassle in doing so. The company that collected it was the British Heart Foundation and contact between everyone was smooth. If Emma are donating these mattress then good on them. If not, well the process was all very easy and they picked this up on Friday and have already received 2 emails confirming my refund is in process. I SO wanted to like this mattress but sadly it wasn't for me, however I'd still recommend trying this out. Thank you Emma for being easy to deal with!

Ok

I've found the mattress to be quite comfortable -my back still hurts but the pain wears off quicker after getting up. The mattress is too soft and gives way too easily for any other use than sleeping though.

Sweatiest Sleep Ever

Sweatier than ever!!! Each night on the Emma mattress has left me waking up drenched in my own sweat. This mattress is suppressed to help with cooling and temperature regulation during sleep, which is a problem for me as I have damage from MS in the areas of my brain that regulate body temperature, however, for the first three nights sleeping on it I have experienced night-sweating like almost never before aside from when I've been desperately ill. This mattress seems to have exacerbated the problem. We even went for the extra cooling mattress topper thing but as far as I can tell that is little more than a gimmick. I'd love to say the mattress is exceptionally comfy, but it's ok, nothing ground breaking like their claims. The overall support was ok but I found my girlfriend has snored louder and ground her teeth worse too for the past three nights, suggesting she is less than comfortable also. Had such high hopes too, if only the "cooling" effect of the mattress was real....100 night trial? Going back after 3....

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