Slumber Search is supported by readers. Some links on Slumber Search are referral links. If you use one of these and buy something, Slumber Search may make a small amount of money. More info.
Dreamcloud is a high value for the money luxury pocket sprung mattress. Similar to other pillow top style mattresses available at mattress retailers, the Dreamcloud's claim to fame is its fluffy top layers. However, shoppers appreciate that the design is more focused on long term support than common retail options. Overall, customers describe a well-balanced medium-firm comfort similar to the feel of a luxury hotel, but with added support.
Tempur® mattresses became famous with the memory foam mattress revolution that they helped create. Over the years, their mattresses have grown to include pocket spring varieties along with their slow response foam options. They remain popular with customers and receive mostly good customer sentiment despite their higher prices, but there are recent reports of degrading support in some cases.
Based on our aggregated reviews and our scoring method, we recommend Dreamcloud in this match up!
See Our Full Review of Dreamcloud
No Back Pain:
Get 46% Off Mattresses
Get Yours Now
We all look through customer review data to make sense of which products to buy. That said, it can be a tedious task, even if you do have all of the data in front of you. From our analysis of the customer data, these mattresses receive some of the highest feedback in terms of initial comfort., which should give you a good path forward while looking.
Mattress support is the most important thing to maintain a healthy back while you sleep. You don't want somehthing that will sag or cause your back to warp. These mattresses do a good job providing support for your body.
Edge support is really important for those that like to dangle their feet over the side of the mattress. These mattresses are supportive along the edges and don't suffer from too much contouring versus the center.
Bowling Ball & Density Tests
A fun practice for reviewers, the bowling ball test provides a good indication of firmness while also showing evenness of support across the mattress. If a mattress isn't evenly responsive, there may be some discomfort. Luckily, these mattresses are evenly supportive across the surface of the mattress.
These mattresses are very competitive when it comes to durability. Having a long-living mattress can mean being comfy in bed for years. while one that quickly degrades can mean quick discomfort. For most sleepers, these mattresses will last up to a decade, which is decent for today's mattresses. Folks that are heavier than average may experience some loss of longevity.
Get an Instant Discount for Dreamcloud: Get 46% Off Mattresses
Most sleepers are satisfied with their mattresses overall. This means that most customers give this brand positive reviews, but there are some caveats. There are some who didn't enjoy the feel of the mattress. Read on to learn if these mattresses will work for you specifically!
Customers report that these mattresses are good at support. Though there are some that don't absolutely love the firmness levels of these mattresses, the majority of reviewers describe them as having the right amount of support for deep sleep.
Edge support is important for those that need extra time getting out of bed or like to use the side of their mattress. Reviewers describe these mattresses as good contenders on edge support overall and they should be able to support most customers.
Bowling Ball & Density Tests
Many mattress bloggers like to use bowling balls to measure support and firmness. These mattresses do well at providing even support throughout the mattress, which means they should do well elevating your body comfortably.
Durability is one of the most important factors for mattress shoppers, but due to the overwhelming amount of choices, it can be hard for shoppers to find the truth. That said, the customer feedback is clear when you can get at the data. These mattreses have good durability for the average customer. Those with larger builds might find these mattresses to be somewhat less durable.
I love my DreamCloud mattress!!! It’s the perfect amount of softness which I need to sleep comfortably. I couldn’t be happier with my purchase. Money well spent. Thank you for creating the perfect mattress!View More Reviews
Was worried I might not like it as much as my Tempur pedic but no such worries! its wonderful, comfortable and well made. I also love my bed frame. Highly recommend.
We had been through some other mattresses that were over double the price of Dream Cloud prior to receiving ours. We heard people tell us it was like sleeping on a cloud, not sure if I believe that or not. But once we slept in it we did believe that. It's got the perfect mix of support and comfort, something that 3 other mattress companies couldn't get right. We love our Dream Cloud and I've recommended them to my friends as well.
The mattress has a medium firmness, which is adequate for me at my weight of 170 pounds. The mattress is currently on the floor - not on a bed frame. The mattress is dense enough that I cannot feel the floor after laying down.
Took a chance of buying online. But with the 365 day trial.. you can’t go wrong. Totally satisfied and wish I would’ve done sooner.
Great mattress! Couldn't have believe that it could fit in the box. The mattress pad is great but it does creep from the edge of the mattress.
Overall, I am happy with my new mattress. It is cooler than the memory foam mattress I had before. I'm not sweating 1 hour after going to bed. But, I think this mattress is best for people that sleep on their backs. I'm a side sleeper and find that my hips hurt and I toss and turn all night. My husband loves this mattress.
I had many questions & interactions with multiple service agents on-line prior to my decision to buy, all of which were extremely professional & helpful. I'm not one to make purchases sight unseen, but after reading ALL of the reviews, like so many others, I took the plunge and so glad I did! White Glove service was wonderful & worth the price for me. The bed was a bit firmer than I expected. I discussed this with their Concierge one month later. They were tremendously helpful. The Soft-Topper was exactly what I needed to make my mattress exactly what I was hoping for. My experience with DreamCloud, start to finish, has been a GREAT one!
This mattress has far surpassed my expectations! My husband and I BOTH can finally sleep comfortably. I appreciate a firm mattress, while my husband prefers soft. Together, we agreed that this mattress is a perfect combination! I was hesitant about purchasing a mattress without trying it out first. However, based on the reviews, and 365 day guarantee, I had nothing to lose. I'm so glad we invested in this particular mattress. I'll never own a different kind!!!
I ordered a different hybrid mattress that would qualify as “luxury,” but the $4000 didn’t meet expectations. After some research, we decided to give DreamCloud a try. I have not been disappointed. It is well-worth the low price, and will absolutely be pushing family and friends this direction.
Easy to order, came on time! The mattress is like sleeping on clouds as our 4 year described it. I have taken several naps and I can't wait to order ours.
I love it. Not too soft and not too firm. Amazing comfortable. I sleep much better then before.
GREATEST MATTRESS EVER! NICE AND THICK, BEAUTIFUL MATERIALS USED. I SLEEP SO WELL ON THIS MATTRESS!
Dreamcloud is like dancing a waltz with a big strong man who leads you and holds you and graces you with strength and security.
We have had our dream cloud for about 2 months now and have never slept better! It is the perfect firmness for both of us and “cuddles you back”. I used to have frequent back pain which has stopped since we have gotten our dream cloud. Neither of us wake up during the night and previously we had tossed and turned and gotten up multiple times to use the restroom. I can not say enough good things about this mattress- we both agree it was 100% worth the investment!
I was not sure whether or not to purchase this Dream mattress, I was debating for months. Then I just go too tired of not having a good few hours of sleep. I guess I was too tired to think on the day I ordered it, but I ordered it. Next thing you know I was unrolling the mattress. Oh course thinking out loud “I hope I didn’t make the wrong decision!” Well let me tell you. I LOVE, LOVE, LOVE my DREAM! One of the best decisions I have made. My husband and I sleep like babies and I don’t even feel my back pains anymore! Woohoo!!! I give you guys 5 stars!
So far loving the mattress good back support
Overall the Dreamcloud is a very comfortable mattress. However, I was hoping for a bit more cooling from the gel
Love love love it
My daughter visited me and she has insomnia, but she was able to sleep thru every night on this bed. She said that was the best night sleep she has had in a very very long time. She said it was great to be able to sleep the entire night without waking up.
I believe this is the most comfortable mattress I have sleep on in my 65 years. I have owned everything from water beds to extra firm rocks, purchased through mattress stores that the “sales experts” assured was the correct fit for us. After sampling our daughters recent purchase of her Dream Cloud, we were convinced this was the the way to go. Everything from the out standing price, ease of ordering, quick delivery, and the second to none trial and warranty made this decision even easier. Since ordering ours, our Son and Daughter-in-law have also ordered a Dream Cloud. I can whole heartedly recommend this product with out hesitation.
My DreamCloud out of the box was easy to set up. I bought it because my older mattress was very firm and I wanted a softer feel but with some firmness. I do think it's still a firm mattress, not as firm as my older one. I do sleep well on it, although I wish it had a more plush feel on the top.
My first impression of this mattress is very mixed. It feels softer than I am used to and i was concerned about that at first. But I seem to be sleeping better so i guess time will tell. Also it is very soft on the edges so you have to be careful sitting on the perimeter. Not nearly as much support as a traditional bed.
A good mattress but just to firm. Returning process underway. Hope it goes a little better than it is as of now.
I received my mattress mid-Sep and completely love it. It is very comfortable; I can't believe the difference from my old mattress. I titled the review First Review, as most everything goes well for a short time, after which the product fails and customer service is nonexistent...hopefully, this wont be the case.
This mattress is everything I expected it to be. Very comfortable
As comfortable as I can be with mattress on floor, furniture company really delaying my shipment
Once we got the real mattress delivered and set up it has been great. Unfortunately when the box was first delivered it was filled with pillows and clothes. Apparently a throw away from another delivery. Ultimately the responsibility of Dreamcloud. So far so good.
We have used the mattress for almost thirty days and love it. Best sleep ever. The frame and headboard was a project by myself but I have never had a more sturdy one. Highly recommend the mattress and frame.
This is seriously the best mattress ever. It's so comfy and perfect
We really love our Dreamcloud mattress. It is very supportive but still very comfortable. It felt a slight bit firm at first, but now I sleep so well. My husband loves it too. Great investment. Thanks.
Good quality product, delivery on time, easy to set up and price reasonable. Dreamcloud need only to work in custumer service because is difficult the comunication..But the mattress is awesome.
This mattress is the perfect mix of support and softness. We absolutely love it.
This mattress is very comfortable and helps to keep you cool. Best night sleep I have had in many years. Well worth the money.
Mattress is not bad. Quality appears to be good. Luxury firm is a good description. Adjustable base is good. Micky from customer service was great!
Box arrived in poor shape and several days later than promised, but the mattress was not damaged. Other reviews have mentioned a protective cloth bag. All I saw was plastic. I was not sure how to get it open but when I did, I discovered that it was upside down. Difficult to get a king mattress turned over by myself. Maybe some better instructions. Finally got it installed on the original box springs which were in good shape. Covered them with a fitted king bed sheet and they look great. The mattress is very comfortable but I am a little disappointed in the edge support. After a couple of weeks, the edges seem to be getting softer and with less support when I sit on the edge of the mattress. There seems to be a permanent $ 200 discount in their ad. It is listed for a short time but it is always there. Overall, I am satisfied with the mattress but I have no way to compare to other mattresses in this price range. Well, I do have a year to make up my mind.
This mattress is really comfy, we love it ... so0 much softer than our tempurpedic that we used to have. I'm hoping that as time goes on, it will get alittle softer, but otherwise we're loving it!
This is the perfect bed. It’s not too soft or too firm. Well made with no weird “new smell”. Well worth the money, which surprisingly wasn’t all that much in comparison to other mattresses.
We bought a CalKing Dreamcloud mattress because we needed a new mattress that was firmer the our 10 year old pillows top mattress from Banner mattress in CA. We were concerned about purchasing online but with the 1 year return it if you don’t like it policy we figure it was worth a try. The mattress arrived quickly and we liked it a lot so after a few months we bought a queen size for our sons room. The company responds very quickly to any issues as the queen and a weird spot on the bottom and after sending photos a replacement was sent quickly. Very happy with the mattresses and the service at Dreamcloud. We sleep better also with these luxury firm style mattresses.
Although not a particularly cheap option, after a few weeks with this new mattress I definitely think that its money well spent, I would definitely recommend trying the different types that tempur offer as we narrowed it down to the cloud or sensation, cloud was nice and soft but changing position seemed a little harder than on the sensation. I have read a lot of reviews stating that people find these mattresses to be on the warm side, I personally find it to be ok but I always open a window slightly of a night. And finally to the comfort, after a few weeks now most of my aches and pains have finally disappeared as most of the other reviews state. I hope this helps and definitely try in store first.View More Reviews
Expensive? .... Yes ..... Worth every penny? Yes Yes Yes Yes Yes!! The most comfortable mattress in the WORLD!! It is firm but it moulds around your body and it depresses in all the right places at just the right depth. It is a very big decision choosing a new mattress and we both have pain issues. At first I was shocked at the price but even a decent pocket sprung isn't that different, some cost more. My husband and I absolutely love it! I am so glad we chose it. I would thoroughly recommend this Tempur mattress.
Though expensive it is worth it for the sleep quality. Was warned it may make you hot. It doesn't. I do use the UK cooking matters cover and sheets though. I love this matress
This is my first tempur mattress. After the first few days I wondered if we had made an expensive mistake. But no! After 3 months I love this mattress - I don't want to get out of it in the morning. I sleep much more soundly than on ordinary mattress, it's brilliant.
This is the first time I've slept on a foam mattress. I really liked it when we tested it in the shop, but it took a few weeks to get used to it at home. I now love it. It's been particularly helpful over the past few weeks when I have needed to sleep on my back following a double hip operation - not a natural sleep position for me. Neither does it feel too hot - one of my other concerns.
Last Tempur gave 17 years service so hope this one does the same. Well made mattress and good isolation with movement from partner. This product is over priced and Tempur may well lose out to new customers who now have more choice with memory foam products.
We purchased a Tempur Cloud Elite Memory Foam Mattress in October and, after 3 months, it is still uncomfortable. Rather than be too hasty, we have persevered and slept on it for 3 months to see if it would soften as described on their website, But, after 3 months, it’s still no better and we're giving up on it. I am a fairly light-weight side-sleeper (10.5 stone) and my wife is a fairly light-weight back-sleeper (9.5 stone). I can generally sleep for around 4 hours and wake up with a sore shoulder on the side that I’m sleeping on before the getting broken sleep for the remainder of the night. My wife is also struggling to settle on it as a back sleeper. We chose the Cloud Elite because it was supposed to be softer than the others and suitable for lighter / side-sleepers, but that hasn't been the case in our experience. Unfortunately, this is not what we expected and I regret investing a lot of money in a Tempur product.
We opted to purchase this on recommendation and on trying numerous mattresses out in store. Although pricey, I believe the quality matches this, I would recommend.
Excellent mattress, very comfortable with the added bonus of a removable cover which is washable. Very pleased with this purchase, a little expensive but well worth it. A good night sleep all round.
This is an amazingly comfortable mattress which molds round us both without leaving a slope where my husband is much heavier than I am. The hybrid mattress is excellent without leaving me feeling seasick like the full Tempur mattresses. Is easy to make the bed
I had tried a friend’s mattress before visiting the store to buy this item. It is more than I have ever paid for a mattress but a good night’s sleep is very important. Unfortunately, I have found the mattress too firm and quite uncomfortable. It has certainly not improved my sleep. A big expensive disappointment.
Our old mattress wasn’t old but I had chronic back problems so we looked to buy a better mattress. The Tempur Hybrid Elite has made a massive difference to my back! It evenly distribes the weight of your body therefore maximises comfort. We also purchased the Tempur mattress protector. Well worth the money.
This is an excellent mattress which lives up to all the hype around Tempur products. The combination of the springs and layers of Tempur foam give the bed a more lively feel than just foam alone, whilst supporting perfectly. The zip off cover is really useful and looks stylish too. So overall a very good purchase for us, we slept a solid 12 hours on the first night we used it !
Been looking for a new mattress for some time now, and liked the tempura range after some investigation, once we liked the range we looked for the correct model for us firmness feel etc. decided to order, and John Lewis gave the best price and delivery that we required. The delivery was on time taken to the room fitted to bed and all the packaging taken away. Great Service
A good purchase. Very glad we made the selection. Very comfortable.
We spent a long time deciding to buy a new mattress, researching different types and brands. The very helpful salesman at John Lewis thought the Tempur Hybrid would deliver all the things we were looking for and it has. We are absolutely delighted with it and getting a very good nights sleep!
A good medium-firm mattress. Heavy to move around, so handles on sides would help! It sits very proud on my somewhat high bed, as it's around 20cm high!
I bought this mattress at the start of the year and I rarely get a good nights sleep. It is extremely comfortable initially, but during the night you heat up like an oven. The foam does not cool down so you toss and turn and keep your partner awake all night. I bought a cooling mattress topper which did nothing and now I've had to order a bamboo one from the US to be able to get a good nights sleep. I slept much better on my old mattress, I wish I'd never bought this one, but I'm stuck with it because the price was so high.
As hoped, this mattress is very supportive but also forms around the body. Really helping reduce disturbed nights.
My Tempur mattress has been hard and uncomfortable from the very start. I reported this to Tempur who told me it would soften in time. It has not. This mattress has caused me so much pain I've had to have cortisone injections for the inflammation caused in the upper leg. For a mattress advertised as 'moulding to one's body' and illustrated showing someone sleeping on air above a Tempur mattress I find, as other reviewers, that this is definitely not the case. After months of emails to Tempur customer services, they just reiterate that they cannot guarantee the softness or hardness of their product. They have offered to inspect the mattress for which I would have to pay £75 which I feel would be like throwing (a great deal of) good money after bad to be told what I already know - the mattress is too hard. Tempur customer services don't address the issues, just state, over and over, that they cannot guarantee their mattresses' hardness or softness.
I bought a temper Original 8years ago it has been one of the best mattresses I have ever slept on. I have 2 discs missing at the bottom of my spine so back pain is awful when the bed is not right.It has now become too soft for me so I am about to buy a new tempur and hope and pray that it gives me the same good nights sleep.
Tempur foam matresses are the most comfortable ever! I don't think senior people like them though because they have a completely different feel to a tradional sprung matress.
We got the cloud elite version. It is much softer and is definitely worth the money. I’m a side sleeper and my partner sleeps on his back so is perfect for us as it molds to your body shape and it doesn’t give me a dead arm in the morning unlike my original mattress. Best night sleep ever.
Worse. back pain ever, pain in shoulders and hips, definitely wouldn’t recommend a Tempur to anyone with existing back pain, no doubt about it, it had made mine worse. I just though it was my existing pain just getting worse over time, then I bought a new mattress a Hypnos Ortho and within a week, wow could I tell the difference.
Don't buy a tempur cloud ive had it a few years now but cause i was only at home at weekends as I was working away i thought my pain in my lower back and in between my shoulder blades is killing I wake up in the morning sometimes in tears but as I said I was working away and I thought it was just changing a bed but now we have moved and I'm at home every night for the past year my back pain has got worse and my wife profusely sweat in the bed and she is now suffering with pains to her lower back and hips
We bought a Malmo mattress from Bensons, we have had it less than 3 months, with pillows it was £2000, I have spinal problems and Osteoarthritis, I have to say I wake up in more pain than I did on my old 7 year old £300 mattress, it has not quite dropped, (yet) but is "weaker" at one side, this after less than 3 months, forget the 10 years!
We had our first night on a Tempur sensationelit last night and it was a disaster! Very little sleep and we both woke up in pain. Contacted John Lewis who sold us the mattress and they said it could take some time to get use to and unless there was a fault with the product our issue would be one of comfort which is "subjective" and therefore did not warrant any sort of refund. It is difficult to be objective about the pain I'm in, and now we are faced with the decision to either persevere with it and risk injuring ourselves and not getting a good night's sleep or wave good bye to £1689.
They must pay very good commissions to retailers, as all of them recommended it to me when I set out to buy a new memory foam mattress. I got the Tempur Original 21 and it is the worst mattress I have ever had - it overheats and manages to be too soft and hard at the same time. You sink into it then it turns into a wooden board. I wake up with back, hip and shoulder pain. Unfortunately I already suffered from back problems before getting this mattress, so it took me longer than the trial period to realise it was the mattress that was making it all worse, so I wasn't able to return it. I was also appalled at the awful customer service. Took ages to get a response and I had to chase several times. They sent an employee to check deformation (with no weight on the mattress, what a joke) and then never got back to me. Response to Tempur comment: I purchased the mattress in June 2017 from Warren Evans, who unfortunately went into bankruptcy not long after my trial period was over, so all my interactions were direct with Tempur.
I’ve purchased a tempur sensation sublime in benson bed in may delivery following June 2017! After a year I’m way and back from the doctor for unexplainable chronic shoulder pain! Call tempur direct and says it’s not their fault as I bought it from a retailer! So what’s the company 10 year worranty!? I had problem with Nespresso machine bought on amazon, but first issue Nespresso sort it! Benson bed gave me a number that never works... don’t know what to do anymore and I’ve just spent £125 this week for a mattress topper from dunelmill and slept far better!!!
I’ve never slept so badly or woken up in so much discomfort since using the Tempur mattress. Its causing me terrible pains in my lower back & kidney area. I have never experienced back problems in my life before now and my partner bought this at an extortionate price to help with his back problems. Needless to say he continues to moan daily about back problems so the mattess hasnt worked at all for him and now due to this mattress I am now in pain every morning. This has been a very bad move for us & i hope to god he gets it sent back to the shop. I honestly dont know how many more painful nights sleep I can take on it. My previous budget range mattess was fantastically comfortable compared to the Tempur and it only cost a couple hundred quid instead of £1,500!!! Worst days work he ever did buying into this mattress. If you have any sense buy a regular mattress and rent a chiropractor it would be cheaper, work better & not end up hurting yours or your partners back in the process!!!
No question, memory foam is a great invention but most Tempur mattresses have too much memory foam and are therfore uncomfortable if one sleeps more than just a short nap. In fact this mattresses cause severe back pain and poses a health risk. The reason is that memory foam is heat responsive and feels quiet comfortable. This leads to remain in the same position for a long time and one sinks deeper and deeper into the thick memory foam which gives no proper support any more and one sticks deep in a dip with the spine out of shape. We spent a huge amount to have a better sleep but after realising that we can not sleep on this mattress we were told that there is no way to go for another mattress even if we would choose another Tempur product with less memory foam. So we can only warn to buy this mattresses which feel good if one tries out for a short time but it is over priced anyway, extremely disappointing in sleep comfort and finally a health hazards and as soon as it is paid nobody cares to admit the serious faulty design. Keep away from Tempur. Previously we had a simple mattress with only 5 cm memory foam which was wonderful because one does not sink in almost unlimited but we spent a fortune compared to the old mattress and now we know better. Unfortunately. But fortunately we know now that our plan to equip our little hotel with Tempur mattresses could still get cancelled at the right time.
Useless warranty, poor product, no reply from Tempur. Having had a Tempur mattress for 15 years and loved it, I was excited to buy a new one when the old one finally gave way. Terrible, terrible mistake. The memory foam dips so much that I have to climb out f the dip to move in bed at all. I have shoulder pain and back pain every morning. I travel a lot and sleep in many beds and I sleep brilliantly while away but th edgiest night I’m home I wake 3 or 4 times every night and ache terribly. Smiths the Rink I bought it from told me I had to adapt to it but if I wanted to swap it there’s would be a £200 admin fee! Having spent over £1000 on this mattress, I didn’t have £200 spare and felt this was an unethical level of fee. I emailed Tempur via their website twice to say that. 4 inch dip must be excessive, please help, but no reply either time. Customer service non existent. Stuck with the mattress or throwing it away. I cannot face my winter months (no travel to proved ease of back ache now for the winter).
I purchased a tempur elite sensation cooltouch, from dreams it was delivered on September 25. The mattress is terrible it caused shoulder pain right across top of my back, my hip was digging into the mattress. Trying to sleep is terrible. I contacted customer services at dreams on 4 October,they said I had to wait 30 days to give the mattress time to settle. I contacted tempur on 19 October they replied I had to get in touch with dreams. I went back to the store on 19 October they said they couldn't do anything it was up to customer services. They haven't heard of anyone having the problems I've had. ( look at other reviews).The mattress wasn't cheap, it's not doing what it's suppose to. I'm very disappointed. I've got to get in touch with dreams to see if I can change the mattress which I'm not looking forward to doing as this mattress is awful.
after already being a tempur customer owning a combi hd for nearly 10 years decided to upgrade after seeing the hybrid luxe super king on special offer i was told even tho it was from the outlet it would carry the same guarantee as if you had bought a new one direct from tempur which is 10ys not thinking I would need it after owning one with no problems I decided to go ahead all good so far 1 year on and I noticed a large split about 1” from the side on top and about 30” in length I contacted the outlet who asked for photos which I supplied then I was told to phone tempur uk direct as this was a fault so i did and again was asked for photos I supplied and again they agreed it was a fault now this is were it gets interesting because I bought it from a outlet I have to get it from the outlet as I got it cheap I told them I was told it was the same warranty as if I had bought direct from them but they disagree and won’t honour the warranty now saying as the mattress was discounted I wasn’t allowed a new one even tho it has developed a fault I argued the case that every body who sell tempur mattresses are cheaper than tempur direct by over £1k so they wouldn’t be allowed a replacement if they developed a fault no reply i also made a comparison that if you bought a car less than 1 year old from for example motor point (or a garage like these) you still have the remainder of the cars warranty if it develops a fault and you take it to the main dealer (ie audi mercedes etc) they don't say because you saved £10k on the original price you must take it back to the garage you bought it from and wait for them to source another car to get the part from to fix it no they fix it with a new part ! tempur uk again disagree so basically if you pay full price over the odds from tempur uk your covered but if you find a cheaper price your not you have to wait for another to be sourced also I’ve been offered a change in mattress range but it has to be a luxe model ie countour cloud hybrid as later I found out there have been other hybrid returns due to faults I am now currently waiting for a Mattress to be sourced but as I’m still waiting for a headboard I paid for at the same time as the mattress over 1year ago and haven’t received I won’t be holding my breath Can’t give ZERO stars but I can warn people as tempur uk don't allow honest reviews on there site !!!! might as-well talk to the faulty mattress than tempur customer service team
Same experience as a lot of people below - after 9-12months the mattress started to dip and soften far too much. Now after 2 years its giving me backache. I contacted John Lewis who sent someone to inspect the mattress. They agreed it had dipped and said never buy a memory foam mattress as this is what they all do after 12 months. Tempur said the dipping was under 30% and therefore not covered by warranty. I recently got good advice , buy a normal spring mattress and if you like memory foam feel buy a topper for £200-300 which you can replace every couple of years. do not spend £1700 on tempur.
Poor slow service as by them to send photo then they don’t reply
Please do not invest in a Tempur Cloud. I have suffered for long enough without questioning the most obvious reason.....the mattress. I started with back pains shortly after the purchase but as many have presumed these issues would pass; pins and needles, lower back ache, knots in shoulders etc. I have now succumbed to sleeping in the spare room to which certainly improves the situation on a cheap mattress. Blind loyalty to Tempur is a dangerous thing. We have had this mattress for around 4 years and it is deteriorating rapidly. It now offers no support, very deep and uneven and now totally lacks the support it once offered when lying close to the edge. The warranty is pointless....Tempur say it is not a product fault! How can this monstrous sub standard material get away with such horrible diversion tactics. A £2000 mattress has finally got the better of me. Please please please do not trust this to last.
Bought a tempur mattress in July 2015. For the first month I aired it as it gave off a gassing smell. When I first slept on it, I found it too hard but after a while it was great for about 6 months; then my back pain (the reason why I bought this mattress) started to get worse. There is no dip in the mattress but at times I've sunk so far into it, that I've struggled to get out. My back is so bad now that I have had caudal epidural injections and I'm waiting for an appointment at the pain clinic. After one particularly bad night, I decided enough is enough and have purchased a new pocket sprung, wool and cotton mattress at less than half the cost of my tempur mattress. At the moment I am sleeping on a 19 year old mattress until the new one comes. It may be some time before my back pain lessens, but I've noticed my knee pain is not as severe and I no longer have the night sweats. I personally could not recommend these mattresses. Save yourself some money and get a good quality pocket sprung. 22/11/18 update Thank you for your response I ordered the Tempur Sensations 21cm mattress on 6/6/15 from Thomas Hearn, Kenilworth. I will try to get the batch number for you, but need help to remove the cover and hope to do this before the mattress is collected on the 1st. My issue with the mattress is how soft it has become and I believe this has aggravated my bad back. However, as I am getting a new mattress, the proofs in the pudding. If my back improves, then I'm vindicated in getting rid of this mattress. 26/11/18 update I now have a picture of the batch number PB260889.JPG
Update: 30/Oct After sending photos to Tempur support they replied as follows: "Unfortunately the photos provided do not show us if there is a valid guarantee claim,... We can arrange for a third party inspection company called Homeserve to attend to carry out the inspection, there would be a charge of £72" So Tempur wants to charge me to do their job of investigating my claim!!!! I would expect a better Customer Service when paying £4,500 for a mattress and bed frame. this is cheap customer service. very frustrating. Original review 10/October: Fake warranty of 10 years Not happy with the matters. after 1 year of purchase, the mattress sagging from one side to the point of being painful to lay down and even before falling asleep. I bought the most expensive mattress 27 thickness wit Tempur bed to have the right support for the mattress, cost me £4,500 and now in less than 1 year, it is causing more pain than support. When contacting the branch, they have asked us to do their job of investigation the mattress and sending them a proof of sagging area. response from Tempur: "The Tempur guarantee covers a 2cm permanent indentation in the mattress, which is an indentation that is evident with no pressure being applied." this is not what I was told when I have been told when I bought the mattress from Tempur Shop in Milton Keynes. I have been mis-sold this mattress and mis-sold the warranty as fully covered for 10 years which justify the high price tag. very disappointed to receive instructions to do Tempur's job and the fact that the warranty cover "Visible 2cm indentation" which is more like extream scenario only. but Tempur doesn't care if the mattress is not fit for purpose anymore because of the poor quality. the cheapest mattress in the market will have a better warranty than Tempur.
No after sales service. hopeless pathetic company. waited 10 weeks for a bed frame only to have half it missing upon arrival, then being insulted by asking to wait another 2 weeks to see if you could possible source the missing parts. One company to avoid