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Autumn 2023 Updates: Dormeo recently released their new Octasmart DNA mattress, which has a customised Octaspring® layer. Recent customers mostly mention happy experiences with Dormeo, although some had complaints about durability.
Dormeo is a popular mattress brand in the UK and Europe with over 50 mattress models to choose from. They revolutionised the industry with their creation of the Octaspring® all-foam coil, which provides targeted support while ensuring essential cooling and pressure relief. Since then, they have added pocket sprung, traditional all-foam, and latex mattress varieties too. Customers generally like their mattresses, but there have been some complaints about durability. See our US site for North American shoppers.
Dormeo has won acclaim with their Octaspring mattresses, but over recent years, they have included other mattress options, such as all-foam mattresses and pocket sprung varieties. These mattresses are lower priced and are well regarded by customers initially, but there are some complaints about durability for some.
Dormeo revolutionised the mattress industry with its Octaspring, 'foam spring' design. Their mattresses feature buzz-worthy materials like Aloe Vera infusion and anti-allergenic foams. That said, there are some complaints around dipping over a shorter than average timeframe.
We'll go through each of their mattress types below:
Here are the details about the Dormeo Octaspring Mattresses:
The Dormeo Octaspring mattress features the breathable Octaspring, all-foam springs, which are arranged in different firmness levels to provide the zoned pressure relief of foam, but the support and cooling of springs. These mattresses come in either hybrid with a layer of individually encased coils, or all-foam mattresses (as seen in the image above). Customers report good initial pressure relief and comfort, but some experienced durability problems.
The Pros: Revolutionary mattress designs and good initial comfort scores.
The Cons: Durability and dipping issues reported by some.
Here are the details of the Traditional All-Foam Mattresses:
The Dormeo all-foam mattresses feature both latex and memory foam options, including those from the Memory, Wellsleep, Fresh, Aloe Vera, Silver, Plus, Indulgence, and Bliss collections. Some have innovative features like Aloe Vera infusion and anti-allergenic properties, while others focus more on budget, firmness, and cooling. There are lower priced options to be found with slimmer profiles. Overall, customers report a good initial feel on these mattresses, but there were some concerns about dipping over a shorter period.
The Pros: All foam mattresses with innovative features.
The Cons: Durability and sagging issues were a problem for some.
Lastly, we'll discuss Dormeo's Pocket Sprung & Hybrid Mattresses:
The Dormeo pocket sprung mattresses come with a high profile of pocket springs with collections ranging from Wellsleep, Select, Options, Octasmart, and more. They come with either generous or slim layers of foam on the surface depending on the model, and some include both foam Octasprings and traditional spring units. With this multitude of options, there is a good range of firmnesses and price points to satisfy sleepers. Customers have good things to say about these mattresses, but there were some that reported dipping and initial pressure discomfort in some models.
The Pros: Pocket sprung mattress varieties with multiple firmness options.
The Cons: Some initial comfort and durability concerns.
Customers report feeling a good amount of comfort from their Dormeo mattresses. The Octaspring mattresses tend to be the most popular for side sleepers while those that prefer a firmer option like the pocket sprung mattresses. Those that were critical mostly mentioned issues with durability and softening over time.
Take a look at the chart above. Dormeo's mattresses range from medium-soft to firm. Some of their mattresses even have a 'multi' firmness option where sleepers can rearrange the foam layers in their mattress to have the softer or firmer side on top. Overall, these mattresses have options that should fit most sleepers with stomach sleepers and larger sleepers preferring firmer mattresses and those that are side sleepers and smaller sleepers preferring medium and medium-soft mattresses.
With the good initial comfort scores and range of supportive materials, these mattresses should do well with initial back pain relief. However, there were some complaints about dipping. Once durability is an issue, spinal alignment can be an issue too.
Most of these mattresses will do well with cooling. Specifically the pocket spring and Octaspring mattresses have plenty of cooling. Some of the all-foam mattresses may retain some heat.
These mattresses are ideal for those that are looking for an affordable mattress solution with plenty of options, but don't mind potentially having to replace their mattresses sooner than expected.
Don't get me wrong, it is an okay mattress, but not the kind of mattress that I was really after. I got sold on their Octaspring tech, but in all it just makes weird bumbs in the mattress. I didn't feel as supported as I was before.
The Dormeo bed has a bounce to it that other beds don't. It's good for snuggling up with your SO if you know what I mean. :) Highly recommended.
I've had my new bed for a couple months and it already has some weird dips in it that weren't there at the beginning. I don't feel anything differently yet, but I expect that it may sag soon.
I just love this bed. It is really comfortable and curves to my body when I sleep, which is exactly what I was looking for! I might even buy one for my kids because I love it so much!
I knew I was taking a risk when I selected this mattress because it is new technology, but overall I really like the feel. It's unlike other beds that I've had.
Truly Great Mattress, so comfortable and supportive
I am very pleased with this mattress. It took some getting used to. Having slept on it for 3 months now, I can feel a difference in my back. The support it provides is excellent. It is unfortunate that I couldn't try the mattress before buying, but based on the description from Dormeo, I went for it. This mattress feels as good as other well known and more expensive memory foam mattresses. One negative is that there are no handles on the sides of the mattress to enable rotating it. So it is difficult to hold it to rotate. It comes rolled up, and then you open it and roll it out. But if I had any reason to return it, i don't believe i would ever be able to fit it down the stairs again. Fortunately that is not necessary for me, but worth considering before buying.
We brought this mattress after suffering problems with back pain with our previous mattress, this is a well built and quality matress and the Octaspring technology seems to work well. Only snag I have is that its starting to become soft in some areas after one week of use hence why I’ve given it 4 stars so far. I will review this again after 1 month.
Wonderful, firmness perfect, can lie on it all day, like I sometimes need to do without the usual backache from my old mattress. It is worth the money, and I look forward to going to bed every night now.
It's medium/firm so excellent for lying on back and good for side sleeping as well, I just prefer the Mistral as it's softer at the shoulder end due to the different zones
Very comfortable except at the edges. Bought it for my back problems. Getting a comfortable nights sleep but find that when sleeping over 8 hours, back hurts a little.
A very comfortable mattress, you'll sleep wonderfully on it. It can't get 5 stars though, mainly for one of the reasons you'll see on the reviews that told you how good the mattress is. It's very thin, which you don't notice when sleeping on it due to the foam they've used. The problem comes with bedding, mattress protectors and fitted sheets, even Dormeo's own are for thicker mattresses. You'll constantly find yourself rolling over on big clumps of excess sheet, your protector will move around a lot. It's a shame because the mattress is great, if only Dormeo would make a protector and sheet for this mattress specifically...as this is the only decent mattress on the market that is this thin.
If I am honest, the mattress is not a comfortable as I imagined it would be. Although, for the price I am not complaining as it is still a good mattress. I think it may just be a bit harder that I thought it was going to be. I still seem to end up in the middle of the bed for some reason?
This mattress is the best. It comes vacuum packed and needs to be unrolled and left for several hours so that it reaches its maximum capacity. Bought for rugby player who finds that it is the best mattress he has had. His body is perfectly supported from top to toe and he has a very relaxed deep sleep. Would recommend this mattress to anyone who suffers from aches and pains.
I am delighted with the mattress it is comfortable and seems to be helping to alleviate some of the pain I experience due to a long-term condition. Still getting used to the pillow but it was free so I am not complaining - its firmer than my previous pillows so I am adjusting to it over time. I would certainly recommend the mattress, I am delighted with it.
It's really comfy and I'm very happy with it. It's not too hot, as with some thicker memory foam mattresses. It took about 8 weeks for the new chemical smell to disperse though. Given the chance it would be better to air it for as long as possible before using. I gave it two weeks, but longer would have been better.
This was O.K. However my Dunlop was just the same, so no better or worse. The pillow was dredful. Hard, couldn't get it to shape my neck or head. I think these are pilowas they can not sell.
High quality, very comfy mattress - pleased with purchase. A bit thinner than I imagined it would be, but it is the size stated, so it was me imagining it to be higher that was the problem.
We thought we would sleep a lot better than we use to. Perhaps we expected too much.
Very comfortable, no sign of the back problems which plagued me for years
Although this mattress is a lot 'thinner' than others I have had - so my wooden frame is almost as high as the mattress, it is excellent - exactly as it says. And whilst I still don't sleep as much as I should do, it has certainly made a difference. Definitely recommend !
I bought this mattress for my Son, he has joint problems and is a big lad about 15 stone, he loves the mattress,He was skeptical to start with as he helped pay for it. he says he has never slept so well
Absolutely love it ,had a memory foam mattress before this one which was excellent ,so after lots of research decided upon this after reading many positive reviews .Highly recommended .
The mattress is very comfortable, good depth and feels great. As I already had a memory foam mattress that I purchased many years ago at a much greater price i
Thought my old mattress & topper could not be beaten but it has. So comfortable, sleep came easy & following day just feel rested & ready for the day ahead.
It does the job. I grew up in foam mattresses and at a fraction of the price of others it's a good deal. The smell took a long time to fade though
Delighted with my new mattress. I never realised what a good night's sleep was until I bought this mattress. So comfortable
So much cheaper than alternatives of same quality. Love the cooling layer which offers a little give to the firm memory foam
Very comfortable - best I've had! A bit too warm in hot weather, but the comfort makes up for that.
I was very happy with the size fit on to my bed frame very well. I would recommend this to others.
Great product, easy transaction and super quick delivery. I'd certainly order in line again.
Superb value for the money! Really happy with this Memory Plus mattress. Nice and comfy!
Fantastic best sleep as I'm disabled I've never slept so good now sleep night through
comfortable supportive mattress - good for relieving aches and pains after a long day
I find I am sleeping a lot better without a bad neck and back in morning
Very comfy mattress, great nights sleep.best thing I have ever brought.
Excellent product, excellent quality very comfortable nights sleep.
I purchased the Octaspring mattress at the Ideal Home Show in London. Within 18 months the mattress had developed deep splits in the foam. After a lengthy battle Dormeo replaced the mattress which developed the same fault within 9 months. I notified Dormeo who passed my problem to their Quality team and have been trying to get a response from them for at least seven weeks now. This mattress was a very expensive mistake and I would give zero stars to both the product and company if the option existed
We have had a king size dormeo mattress for 1.5 years now. It has many valleys (sinking spots) . we have turned it very regularly and it has gotten to the point that there are very few good spots left. A lot of sinking everywhere. Very very dissapointed and would not recommend.
In a year and a half this mattress has started causing a bad back and terrible sleeps. It started off amazingly and then as the coils gave up it started to sag and sag and sag. I would NEVER buy this one again and I would tell anyone who is looking at it to give it a miss. There are much better and much cheaper mattresses out there. Total rip off.
We have had our bed for four years. When we bought it, we were impressed by the technology and unique construction. getting it home it was just OK but we kept thinking that it need to "break in". Anyway, it has now been 4 years and over-all it is OK but definately not as comfortable or supportive as we hoped. Additionally, lately the bed seems to have some soft and hard section so we guess that the foam coils are wearing out. We will be replacing it shortly with a bed from a different manufacturer. It is OK but we would not recommend it.
Bought a Dormeo a yr ago and the worse mattress ever! I tend to have back issues and had to sleep on the sofa last night because my back was aching so bad. Definitely advise not to buy this mattress!
Awful products and terrible customer service
The off gassing from my bed made me sick to my stomach, terrible headaches and diarrhea for weeks. I looked forward to my travel days so that I didn’t have to sleep in my bed. I was never warned that this might happen. The store told me to jump on my bed or return it and they would provide a used one. For 3 months it smelled like cigars. I have ordered an Italian made, all natural mattress. Sleep Country and Dormeo can have their bed back and they can jump on it. Clearly if it made me as sick as it did it can’t pissibly be good for you. I look forward to the day it is out of my house.
I had a $10k mattress previously that was spring and foam with a pillow top. After not that long, the pillow top settled a bit and hurt my back. I needed something firmer without a pillow top. I got the Dormeo 6800 and haven't woken up with pain since and I'm a distance runner-this is huge. HIGHLY recommend and have had 9 friends get one too.
When we first bought this mattress, we thought it was great. But it didn't take long to see that the mattress was losing support. The foam got weaker and more relaxed within the first six months of use, but we had no claim because the foam would rebound and regain it's original form. The longer we used it, the worse the depressions got and the less comfortable the bed got. We are not heavy people (under 160lbs) which made this more surprising. We are incredibly dissapointed with this mattress, especially considering how expensive it was.
When I eventually got it out of its very tightly packed bag and plastic bag, I put it on the floor laid out flat as suggested in paperwork, it had a hard ridge all the way down the middle, it lay there for nearly a week and still the hard ridge did not come out. I sent it back with the warranty and another one came, but it was exactly the same. The nature of folding it down the middle and then tightly rolling it to fit into the bag, makes it so that the springs are so tightly folded together that they don't come out. My second replacement one was the same, its led flat on my floor, with the hard ridge standing inches from where it should and I cannot use it. Wasted money, rip off.
received matress it had blood like stains on it. they refused to change as i didnt open in the time they say i should have. this was due to me just having a knee replacement. opp. i feel totaly let down by this company i now have to pay to get rid of it .at my expense
worst mattress I have ever tried to sleep on hard as rock when it is supposed to be medium rang the firm no joy .
I purchased this back in May, it did take about 6 weeks to arrive using standard delivery, however the current global situation probably had much to do with that timescale. I purchased memory plus in a double, very impressed on its arrival in a box!! I liked the fact it appeared more generous on the width- I noticed this after the first nights sleep. It is a thinner mattress than I was personally used to, but that in no way caused any issues to how comfy my nights sleep now is. Overall, a very well made product which is lovely to sleep on. And for the price paid, completely meets needs and quality product which I’m very satisfied with.
Have now had this for 2 weeks, very happy and glad I purchased it
Much softer than I expected it to be, and quite hot when sleeping. There is no bounce in the matress.
I've had the mattress around a month now and very pleased with it. It is very comfortable and good value for money. Even though this mattress isnt as deep as other mattresses it provides a firm comfortable nights sleep even on a dilated base. I have a disc and joint problem and rheumatoid and osteoporosis arthritis and was having difficulty sleeping and getting comfortable during the night. Since getting this mattress I've had a much better nights sleep and wake up with less pain and stiffness. The only drawback that stops me giving it 5 stars is that it seems a bit small for my double bed base and moves about on it and slips down from the headboard about 2 to 3 inches during the night.
Best mattresses ever bought, this is third one over time
Bought a month ago and can’t fault it. Very comfortable.
I bought this bed 3 months ago after suffering severe pain when waking up so so I ordered one and ever since I have slept really good
I have been a terrible sleeper but I am finally sleeping properly why didn’t I get one of these years ago I don’t know. If anyone reading this has a problem sleeping then I urge you to try one if these mattresses.
Great mattress, very comfortable and customer service is excellent
I've been sleeping on this mattress for just over a week now. It is definitely the most comfortable mattress I have ever slept on. I suffer from a bad back and hips. I have always dreaded buying new mattresses as I always end up buying the wrong one. Not this time. From my very first night sleeping on it, it has been so comfortable. I would have no hesitation in recommending this mattress. Thank you Dormeo!
Great sleeping on this mattress Best Buy excellent price
I am finding the mattress very comfortable and supportive, however, one small issue is the mattress is a bit smaller ( although advertised as king size) than my old mattress and more importantly, my bed frame, so my fitted king size sheets are too big and scrunch up underneath me at night. But I do love the mattress.
Had my dormeo mattress one month Best money I’ve spent in a long time My back is so much better on this mattress Love it !! Had chronic back pain for 5/6 years And literally overnight it’s gone If I only knew !!
I Used to wake up every morning with backache and suffered restless nights but since purchasing a Dormeo memory plus mattress I sleep much better and my backache has vastly improved :)
Excellent quality very comfortable like the fact it has a 15 year guarantee
Better then then the 5 one we bought from bensons for beds
The best mattress we've ever had. Perfect in every way
I recently purchased a mattress from you and I’ve got to say I’m extremely happy with it. You would’ve got a five star review however we failed to receive the free pillow as advertised.
Since receiving our mattress we've had nothing but comfortable nights sleep and when we get up in the morning we aren't full of aches & pains anymore
Bought this a month ago & slept well ever since. Great comfort indeed a great nights sleep guaranteed. Only regret I have is I wish I looked at the depth of the mattress as I like a high mattress
I bought this a month ago and haven't had a bad back since, really good price as well
Bought this mattress recently really pleased with it like sleeping on a cloud.
Well we had an expensive mattress but it was getting old and sagging, like me, thought we would try this and we are so glad. I sleep much better and cooler, and it is just right for a dodgey back, really supportive yet it gives. Great price in sale as well.
Could feel the springs thru my old mattress and woke up with aches and pains. Former is so comfortable!
I have a fused lower spine, have not had a painless night sleep, until I bought this mattress. No trouble with sciatica anymore, I have a whole pain-free night sleep
We bought two mattresses at the same time, but the memory foam plus was just a little soft for my son, but that's a personal preference. The other mattress of the same type is fine for my daughter. But like all mattresses, they need a few years before the review really makes any sense.
I bought this and I had to return it due to it been very thin and not comfortable at all
My new mattress is exactly as I hoped it would be . I wake up feeling totally rested.
Great service, quick delivery. Easy to set up and extremely comfortable.
I bought this last month and well worth every penny.Terrific night sleep,so comfortable and relaxing.
Sponge is too hot, sweating while sleeping is not comfort. Too soft, sponge sinking is not good for back.
Awful products and terrible customer service
i got the classic not as good as they claim thinner than i thought fitting a double sheet on it its very loose so not got much to cover so rucks up when you sleep on it so you sweat anyway very overated to the adverts they put on tv
WARNING TO ALL FUTURE POTENTIAL CUSTOMERS... I bought a mattress from this company, it arrived and was not fit for purpose -low quality, not as advertised. Upon returning the mattress a charge was deducted from the refunded amount. It was previously agreed over the phone to resolve this issue that it would be collected indicating I would be refunded in full. After challenging them about why they don't want to abide by consumer law they say it's in their fine print... So my advice after appalling customer service call is on their FAQ page it states "if you are not completely satisfied it can be returned for a full refund" - this is not true!
do not buy a dormeo mattress topper they are rubbish I have to use ours with out the the zip on cover other wise it does not fit the bed so I paid over £200 and I cannot use the cover i wish i had not seen the dormeo channal
Having purchased the dormeo memory plus mattress on the 15/05/2018 . I had found it extremely uncomfortable, as I would wake up in a bath of sweat every night due to the composition of the mattress, also if you are a restless sleeper you will find it extremely uncomfortable at night. So after 3 months of discomfort at night I had written it off as a bad experience and have disposed of it. I have now bought a sprung mattress which is excellent and my problems that I had, no longer exsist.
I have had my mattress approx a month I'm a massive bloke and went for the more expensive item for durability I've had it long enough to realise how excellent it is I'm disabled and have lost a lot of aches n pains in my back so I'm highly delighted and it was a pleasure making the purchase
Lower back pain since buying this mattress.
had the mattress for around 6 years, never again, you state it has a 15-year warranty, however, I have rung about mine, it looks like I have had it for a long time, the material on the top has gone all bobbly, stains on it the quality is shocking for the price, even the pillows were uncomfortable had to throw hem away they hurt my neck, never again
In the first few weeks my wife and I slept very well. Over time the foam has lost its strength and now we are sleeping in holes. After a couple years we tried to warranty out the mattress, but the worn out foam always pops back up so the measurements never show a problem large enough for warranty replacement. Now after 7 years of angrily holding on to it because of the price the sinkholes have gotten larger and deeper (even with rotating), yet the magical worthless foam pops right back up so we can’t get a warranty claim started. We have finally had enough and ordered a new mattress from another company. I just can’t believe we suffered for so long. Also I am writing this review in bed and have had to readjust my position at least 8-10 times to find some sort of comfort. Seems the best comfort comes from a large nightcap. Cheers.
Great buy very comfortable and the best nights sleep ever . Delivery was very quick and well in the time stated .Thank you .
We bought a Dormeo mattress for our double bed and it’s the best thing we ever did it is a lovely mattress we have a good nights of sleep since we got it. Such a good service from your company thank you
I Have Learned From My Research And Monitoring That Although And Initially This Mattress Serves Like Many Others, This Mattress Must Be Replaced More Quickly.
Bought a Dormeo Octaspring mattress because my old memory foam mattress was nearly 17 years old, (and guaranteed for 15) so I thought it needed replacing and the Dormeo new technology would be better. I thought the 60 night trial would be fine, but now, after only less than 4 months, there is dipping on both sides, to a degree that, if I lie down the middle of the bed, the ridge left between them is really obvious. I have been in touch with Dormeo, who won't consider a refund, (as I think it's not fit for purpose), but want to send a technician out to check it and see if it can be repaired! I'm not sure exactly what they think they are going to repair, but I'm not keen to have someone in my bedroom who they have said will have to be in the room on his own, when all I really want is a refund so I can go and buy a decent mattress. Not impressed!
I bought a medium Mistral with octaspring technology 12 months ago Only me in a double bed and it was initially very supportive however over the last few months it has become sof. I have rotated the mattress regularly but it has become so soft that its giving me back ache and i have to wake and force myself to roll out of the dipping area. My daughter has slept in the bed over Christmas and unaware of the issues i have experienced, she has stated that she couldn't roll over as she had sunken in too much. Tried to address this with Dormeo customer service but as i cant demonstrate the softness and they won't accept any pictures of me pressing into the soft mattress, they won't address my concerns. Would only address if there was visual dipping of the mattress. So i have to either endure a soft mattress of pay for another brand loosing approx £700
Worst mattress ever had just over 1 year old middle already collapsed only weight 14 stone expected much better rubbish do not buy
For anyone seeking a truly soft feel mattress avoid the Dormeo Octaspring, since despite it being described as soft/medium it is to me, firm. I imagine were I an enormous heavy person that may not have been the case but after spending a large amount on one I have now and with great difficulty finally returned it and awaiting refund. Never again.....
matrass good but took nearly 9 weeks to arrive when it did was left out side for 3 days despite emails to dormeo customer services telling them that we would be on holiday, over the 9 weeks it took to arrive spoke to five different customer service personal who did a lot of apologizing and would do this and that but nothing happened. Sent me a form to fill in which made it look like id received the mattress and i had proof and made you feel you were trying to con them out of an other mattress as they wonted you to cooperate with the police shud they investigate the missing mattress after sending proof from the couriers that id only received the pillow did the send a new mattress found the whole thing very stressful, got no apology and there customer service next to useless 1st time iv used DORMEO and will be the last will use a competitor from now on and will not recommend them to any one a VERY DISSATISFIDE CUSTERMER
A superb product no more back ache extra long sleeps now for me and my wife ,we love it
called to find price for queen size mattress, was asked too many 'personal' questions... all i wanted was price. seller was RUDE and hung up on me when i said i would not give her any personal info... you lost a sale and i wouldn't recommend this product to anyone!
Absolutely terrible experience! Ordered this mattress on the 2nd January was told 14 to 28 days delivery but on the 28th day rang to see where it was, was told it would be delivered on Monday 30th but Monday came and no mattress! Was then told it could be 14th February or even longer! Ridiculous! Have had to cancel and request a refund because I can’t wait any longer, will go somewhere else. Have wasted a month waiting and could be much longer! Avoid ordering from Dormeo. Very disappointed with them.
I paid for a mattress topper on 13 February 2023 and it still hasn’t arrived