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Tempur-Pedic is the memory foam mattress pioneer with a reputation for starting the memory foam mattress movement. It is a popular name brand mattress and part of the mattress powerhouse, Tempur-Sealy along with other name brands like Stearns and Foster. With a suite of offerings to fit nearly every sleeper (including a new mattress in a box) and exclusive online deals, there is a lot to be said for this popular brand.
Urban Mattress is both a retailer and a brand of mattress. They were founded in Boulder, CO in 2008 with only one store and have grown to 14 stores in over 12 cities across the US. Their retail operation carries other mattress brands such as Vispring (the luxury British bedding brand) and Tempur-pedic, along with their own brand Urban Mattress and Urban Naturals. They are also active in social responsibility, donating to local charities in each of their locations. They have a budget line of Urban Mattress bedding focusing on both memory foam and hybrid bedding with a mid-price point to fit any budget.
Based on our aggregated reviews and our scoring method, we recommend Tempurpedic in this match up!
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Customers give these mattresses high marks for comfort overall. This means that there is significant positive feedback from customers, but with a few caveats. There are some customers that disagreed with the comfort. Keep reading to ensure that these will work for your body type!
Mattress support is important for keeping your spine well aligned and sleeping well. These mattresses offer an above average level of support in their sleeping surface. This is important if you are suffering from lack of support currently. Most reviewers report that these mattresses are supportive overall.
Edge support is the amount of resistance there is for sleepers along the sides versus the amount of support in the middle. Reviewers describe these mattresses as having good edge support overall, but some may experience sinking or contouring along the edge of the mattress.
Bowling Ball & Density Tests
The bowling ball test is perfect for those that want to measure mattress firmness. It is also a great test to see if there is evenness in support or if there are peaks and valleys. Overall, these mattresses will work well to provide even support.
All mattress buyers want to find a mattress that will sleep comfortably after a decade or more. Though there are some reasons, like our changing body, that would mean we would want a new bed after 15 years, we would all be happier knowing our mattress could last that long. Customers are pretty content with these mattresses when it comes to their durability. Most sleepers will be comfortable with these mattresses over 7 years, but some had issues with the feel. If you are a heavier person and concerned about longevity, make sure to review the specification before buying.
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Most customers reviewed these mattresses highly and felt comfortable in their beds. However, some folks didn't have the same feeling. If one of these mattresses looks good to you, make sure to read on to make sure it will work for your body.
These mattresses do well with support vs many other competitors. They provide a good surface for aligning the back and spine and help most folks get comfortable. Customers report that they feel a good amount of support and and talk about good performance and solid inital comfort.
Edge support is an important attribute for those that lay close to the side of the bed and desire even support throughout. These mattresses do a fine job with good edge support towards the side of the mattress.
Bowling Ball & Density Tests
Resting a bowling ball on the mattress is a good way to measure support and firmness. These mattresses have good even support and good versatility throughout the mattress.
Having a mattress that lasts a long time can means thousands of dollars in your pocket. And that totally aligns with why durability is so important to mattress buyers. However, any shopper reading the reviews knows there are brands that seemingly don't care about the same thing. Even with that, customers can still find great products and brands out there. These mattresses are experienced by customers as being highly durable. These mattresses do well for most sleepers for 7 - 12 years, but those with heavier builds may get slightly less time out of theirs.
Because my back is full of rods nuts and bolts, finding the right mattress wasn't looking like it was possible until I tried my Tempur-Pedic breeze. When your in pain, you tend to feel hot. Not only is this bed comfortable, I can always find that cool spot that helps with the pain. I had another adjustable bed, it was great, but after 15 years, it was time to replace it. I used to have to sleep with a pillow under my knees, no more. Whatever Tempur-Pedic has done, they've done it right. I'm grateful, I'm sleeping and wake up rested. Thank youView More Reviews
We previous had the Tempur-pedic rhapsody which we loved but. The new temper breeze is firmer and much cooler than the old version. We absolutely love it! No more back pain!
We are very disappointed with the comfort of our new bed. I believe that our old mattress was more comfortable.
We were hooked on tempur pedic from the first time!! Worth every penny, no other mattress will be in our home!!❤❤❤
While the bed definitely has helped with significantly reducing pain from my long standing back issues, it sleeps quite hot despite the fact I am using a Tempur Pedic mattress cover and sheets. It has also resulted in some shoulder and neck pain. I will give it a few more weeks.
I has owned a memory Foam temperpedic for 12 years This new Breeze Firm mattress compares to NONE ! I've ever tried ! It's not too firm it moves with you It's most comfortable mattress I have ever tried , and in almost month since purchase I have Better sleep , cooling affect has been excellent! Never feeling too warm ! The Firm is exactly what I needed and wanted ! Perfect Fit ! I also bought the cooling pillow ! It's remarkable ! I am so happy I splurged on myself and got both of these .. no more dips from the old mattress ! No more hot , mattress or pillow ! I have severe lumbar stenosis and My back has Actually stopped burning &aching ! I couldn't be more comfortable!
This is by far the best mattress I have ever slept on. No getting used to. It was comfortable from day one. I slept like a baby, something I have not experienced in a long time. The Pro-Breeze medium hybrid was the perfect choice for me. I have degenerative joint disease and recently had TKR surgery. I should have gotten one of these a long time ago. I highly recommend this mattress. I am also very happy with the service I received from mattress specialist Philip at the Carle Place NY store. He was very knowledgeable, patient and professional. Great shopping experience. Thanks Philip!
We have had the queen size tempur-breeze pro hybrid for about 1 month and are very pleased with it. My wife was waking up with back pain and me with hip pain from our 15 year old firm inner spring mattress. The temple-breeze memory foam adjusts perfectly to our bodies. We are both side sleepers. We did not need a break in period and there was no odor, as others have complained about. The cooling aspect of the mattress is very unique from other memory foam mattresses and really does seem to draw the heat away from you body and keep the temperature cool. I do recommend if at all possible to buy from a tempurpedic store. The sales people are very knowledgeable and will recommend the best mattress for your sleeping position. They also have a much bigger selection to try out than other stores. When we purchased there was a President's Day sale and we saved $500 plus got a $300 credit we used against the cost of pillows and a mattress cover. The mattress was still expensive but when you consider how long you use one it is well worth the cost. I now look forward to a good night's sleep.
Love this mattress, we sleep much better and the sheets are a wonderful feet and soft like silk.
our first tempur-pedic lasted for 17 yrs, great bed, made a mistake and went with a number bed on the next one. my wife and I hated if for 4 long yrs. now we have went back to a tempur-pedic and we love going to bed everyday now. lesson learned tempur-pedics' from now on.
ProBreeze was too hot aftt ty we about 1 hour. Exchanged it for LuxeBreeze 8•
Wake up feeling like we slept on the floor. It's cool to the touch when you first lay down, but in the middle of the night it's hot just like all beds. Very disappointed that we spent twice as much for a regular mattress and it is so uncomfortable. Return policy is not customer friendly!
Went from a 7 yr old Serta I comfort to a tempur-pedic luxebreeze soft, and Wow what a difference, we absolutely love our bed. It has been so comfortable since day one.
A little hard getting used to, but am liking it better now and have been sleeping well. Think I'm going to like it.
My mattress keeps me cooler just as instructed. The mattress is very comfortable
We bought the bed when we moved to our new home, love it!!! My husband is able to sleep all night for the first time in months, and I love the feeling of the mattress meeting your body when you move!
Absolutely love my new mattress! We can move without pain or disturbing eachother, its completely silent. We sleep longer and awake refreshed. It truly has been a wonderful experience.
This has been amazing from the start!!! Better nights rest equals better quality of life!!!
I have had more back pain, cricks, and chiropractor visits since owning this mattress. Waste of money. You need support and this mattress does not do it. Take it from this doctor, this mattress is all hype.
Simply the best night sleep I have ever had. I have not had such a deep sleep in such a long time. It truly is like sleeping on a cloud. I also got the the cloud pillow and no more stiff neck. The best investment. I got my queen size tempur breeze lux soft with adjustable frame October 2019 and have been sleeping better. Make the investment you will thank yourself many times over!! Do it now!
The mattress is unbelievably comfortable, but living in hot weather it is the cooling that has been a game changer for us. It has allowed us to get a much better night's sleep!
Hurts my shoulders. Nothing like the store sample, which was comfortable. Hate it!!!! Can't say "hate it" enough.
Bought for the cooling feature. Luxe Breeze soft- After applying the Tempur Mattress cover and a very thin sheet, the cooling is gone. I have slept for 2 days in this bed which is the most expensive mattress for a full king(no split) and I have woke up sweating throughout the night. I also have figured out that if the room is cool then there is no soft conforming of your body. You must have a warm room to make the mattress even barely soft. I purchased this because I am a hot sleeper and to take these night sweats away by at least 50%, so far I can't justify the money I've spent. I called the manufacturer and they advised that I must use a protector cover on the bed to protect my warranty but if I can't feel any cooler after applying the cover and a sheet then why should I keep this bed. I will update before the sleep trial to see if my thought has changed. The adjustable option is awesome, no so much so far on the mattress keeping me 8 degrees cooler.
My wife and I knew that the Tempur-Pedic ProBreeze was the mattress that we were going to purchase from the moment that we laid on it. It's cool to the touch and provides comfortable support.
For the first few nights, I needed to adjust to the firmness, but now, I literally can't wait to get home from work, eat dinner, and get in that bed. The adjustable base makes it so comfortable to watch TV, and I've never slept better. Those little aches and pains that you wake up with are gone with this mattress. You may not even realize that you have these little pains, until you start sleeping on a TempurPedic. Within a week, you'll see a difference in how you feel in the morning. I love my bed. Thank you, TempurPedic!
Firm, cool, perfect sleep regardless of the position. It's really a good night's rest
I'm 5' 11'' and 170lbs. This bed sleeps great on my stomach, back and side. I'm primarily a side sleeper and wake up much less and do not feel the need to toss and turn to relieve pressure points. I previously was trialing a 6k Intellibed that couldn't even come close to the support and pressure relief that this offers. Also, a little tip, I use a really low profile pillow on this because it allows my shoulders to get into the mattress more and align my spine better. My wife has the all foam version but I like the added support that the pocket coil system provides. I've watched and read so many different mattress reviews, and know more about mattresses than any regular person should. I can finally be done with that - this mattress is a keeper.
For years my husband and I have both suffered from back pain and rarely are able to sleep through the night because of that pain. Since we got our new beds (we got two Twin XL's and separate adjustable bases), my husband, for the first time since I've known him, has slept LONGER than I have! He will sleep through my alarm and will sleep until after 7 am! For an army man and 1st shift worker, this is huge. We are both finally able to find comfort and sleep well. Additionally, we are both very warm sleepers and while it hasn't made a huge difference, this mattress is absolutely cooler than any other one we've ever owned. Every night since we've gotten our new beds, I've looked at him and said, "I LOVE THIS BED". I know the price can be intimidating, however, it is 100% worth it! If you are looking for comfort, Temper-Pedic is the way to go. Bite the bullet and spend the money. I promise, you will not regret it.
We were told it would take 120 days until it contoured to our bodies completely. It was a little strange the first few nights but it's been over a month now and I am starting to tell how much more better sleep I am getting, my body feels rested and not as sore, and I really love how much the bed doesn't shake my husband when I jump into bed! The only thing I do not care for is the protective cover for the mattress it came with. It feels like I am lying on paper. I finally took it off and it feels better without it. I also wish it came with king size pillows too.
This is our second Tempur-Pedic. Our first one lasted eight years, and they stood behind their full guarantee. We got another a Tempur-Pedic because we so enjoyed the first one. This one seems even better! Great company, great bed, and a good night of sleep!
Love it. Sleep better from day 1.
Purchasing a Tempur-Pedic mattress product was always in mind when a mattress replacement was due after my first experience on a Tempur-Pedic during a business conference hotel stay. We are extremely pleased with the cool, plush, even support of the LuxBreeze Soft mattress provides.
Although it is a little more comfortable than my previous mattress, I certainly do not find it a "transformative" or life-changing experience. I am two months into my 90 day trial and I am still considering returning it. I have wanted a Tempur-pedic bed for many years but could not afford it. so when I finally decided to take the plunge and spend the money, I was very excited to own one. However, in the end I am rather disappointed in the product.
I love the adjustable head and foot sections.
We owned our first Tempur- Pedic bed for 15years. When it was time to get a new matters we recycled our old CA. King to a family in need. We then went out and bought a new XL Twin Split with adjustable base. This is a little slice of heaven after a long day. We can relax and unwind. The adjustable base is worth every penny. Some days I use it as a lounger just to relax. I'm not a huge fan of the message feature but the grand kids think it's cool.
I love this mattress. The comfort is out of this world. Well worth the price.
We went from a soft bed to this I was like what did we do. We were like this thing is a brick. But after a few days it began to give for a great nights sleep. I am a big guy with 7 ruptured disc in my back and neck and usually toss and turn every 30 minutes at night and am now just turning 2 times a night and am sleeping great. I love the bed. Just give it a little while to break in.
First I purchased the firm option but found it way too firm woke up with body aches so I changed it to soft. What a difference ! I like a soft bed i upgraded from a icomfort savant medium . So glad I did
The bed is very comfortable and gives very good support. However, the pro breeze pillow is much too thick and was a total waste of money.
For a little background, over the last 5 years, my wife and I have slept on virtually every high profile bed in a box out there. Casper, Purple, Helix, Yogabed, etc. We even bought an Intellibed. But we were unhappy with all of them. It's a bit embarrassing to admit, but we were sleeping on those because our previous Tempurpedic Rhapsody model began to break down after 7.5 years of loyal service. We left it at our old home which become a rental unit that was converted into a furnished rental. We thought we might try to replace it with a less expensive option like the ones listed above. Long story short, that was a terrible idea!!! We have been sleeping on our LUXEbreeze 8F cooler mattress for a month or two at this point and we both wonder what the heck is wrong with us that we didn't do this years ago! The Ergo adjustable base combined with our new mattress is just perfect. This is also the first time we've done the split King so we could each be in a different position and it was the perfect choice. She's 110lbs and I'm 200lbs so we have very different needs but this bed serves us both perfectly. I probably sound like a paid advertiser at this point, haha, but I assure you I am not. I'm simply a thoroughly satisfied customer who spent 7 years in the desert and rediscovered paradise, haha! It's certainly not the least expensive mattress out there, but it's undoubtedly the best.
Liked what I felt in the store, but it feels a little less magical at home. However, I can't complain much because it still really beats my old crappy Serta.View More Reviews
Unlike many mattress stores that I have been in, this experience was far from pushy -- and I had a lower budget, but experienced great service and a good overall experience. In the end, selected one of their urban mattresses and am very pleased with the feel of the bed. Good stuff!
Just bought from the Berkeley branch and it was such a great experience. Todd was amazingly helpful, but not pushy at all. He just wanted to direct me in the right direction and in the end, I got an Urban Mattress that I just love. Couldn't be happier.
I had a great customer service experience when I went into Urban Mattress -- not pushy at all and I felt like I got the right bed when I left. Unfortunately, the bed isn't as comfortable as I first thought it was. It is a bit hard in the cold weather and I sometimes wake up with back pain. Still going to see if it gets better, but waiting to see.
Just bought an Urban Naturals mattress. I was really excited about the idea of it being all natural after some of things I read online about VOCs. Overall, it feels like a great mattress and I really don't mind that I paid more than a Casper for it being natural and not hurting my baby and me.
Great experience in the store and great experience when I got the mattress. The delivery folks were really friendly and the mattress ended up being the perfect thing for my back pain. I couldn't be happier.
Had a good experience in the store, but afterwards didn't get my mattress for over 3 weeks. There was a lot of back and forth, and I finally got it, but there wasn't good communication during that process and the company should try to get better at this piece of their customer experience. Overall, bed is okay.
I feel like I might have overpaid a little bit. I didn't do a lot of research because my friends told me about Urban Mattress. After I bought the Urban Naturals model, I looked online at similar mattresses and think that it may have been a little bit on the expensive side. Not a complainer, but should have looked at what was out there before I shopped.
Got my mattress from the Berkeley store and it was a great experience. Todd was amazing, not pushy, but helped me find what I needed. After that, I feel like I am actually sleeping better and living better as a consequence. Great stuff!
Bought Dunlopillo Harbor Lux Queen in June. By August, both sides sloped outward and there was a ridge down the middle. For $1,200, you would think it would have been a good quality mattress. It wasn't.
Won't be shopping here ever again.
Update: Amazing customer service! Got a message from Nathaniel, the owner. He said it sounded like a warranty issue. He offered to exchange my mattress, including exchanging it for a more expensive mattress, at NO ADDITIONAL EXPENSE. I picked another mattress I liked, and it will be exchanged next week. I was not even charged for delivery. Will be sending my daughter here to buy a mattress next week.
Won't be shopping for a mattress any place but URBAN MATTRESS.
I have only had one other mattress shopping experience, and it was DREADFUL (MattressLand, Springfield VA), so I don't have a very large basis for comparison. But, I DID end up buying a mattress here, so I am giving it a thumbs up. The staff was nice and not pushy at all. Answered our questions and provided a little guidance, and helped us find a great mattress. They provide free delivery to my house, free removal of the old mattress, and/or will help you to move the old mattress to a guest bedroom (or wherever).
Bonus: Urban Mattress donates 2% of the purchase price to a charity of your choosing (you can select one of four). I thought that was a really nice touch.
What a great experience! Our first day of shopping for our teen son's new bed set. We are not impulse buyers and very rarely make a purchase at our first stop. Josh made this an easy and painless process! Prices were comparable to other places and included a warranty and trial period. Thank you Urban Mattress!
Best experience I've ever had buying a mattress! Ethan at the Denver location was incredibly helpful for my husband and I when we decided to upgrade to a king bed. They encourage you to really lay on the mattresses and even turn on relaxing music for a full experience. They don't push certain beds on you and do not seem to be working on commission. Additionally, Ethan honored a sale price that we talked about even after the sale was over. Overall an incredible experience in terms of customer service, and the bed we're getting is the most comfortable I've ever slept on!
A Company with Heart I learned a lot about Urban Mattress Denver on a recent visit. The people at this company are doing some really great things outside of the sales floor. For instance, they support a program that helps convicted felons find work. This reduces recidivism and adds to the overall health of the economy. Plus, it's just a good thing to do for folks who may be looking for a second chance in life. There are some really wonderful mattresses at Urban Mattress Denver. I was really impressed with the upscale ones made by Vispring. Ethan, the owner, told me that The "VI" in Vispring stands for the Roman numeral 6. It represents the six turns to each coil. That makes a difference, believe me. You should try one out. This is a really great store with even better people. Sleep well!
The guys took time to ensure we picked the right mattress and they also have some pretty awesome financing options. Highly recommended for anyone that is in the market for a new mattress or Tempur-Pedic Thanks again!
Great experience! I was a little wary about buying a mattress - it had been a while and you hear stories about mattress salesman, but Urban Mattress totally went above and beyond expectations! We walked in, were greeted by two friendly, easy going salesmen, offered a beer(!) and then Ethan, the owner, listened to us. He guided us to a mattress that, immediately, felt right, but showed us a handful of others just to compare. He knew exactly what we were looking for and made the whole process smooth and easy. The price was competitive with what we had been looking at online at another place, and he threw in a mattress protector for free (a win-win for them since they have a 90 day return policy). They stock locally made mattresses with 15 year warranties. They also support local schools and non-profits and all-around nice people. Highly recommend!
This was my first ever dealing with a mattress store, but this will not be the last. Any future business that I have will be done with Urban Mattress. My situation was slightly odd but Ethan made everything a breeze. He was extremely knowledgeable about the type of mattress that I needed, and even set it up to be delivered to my new apartment. The delivery itself went so smoothly and the movers were courteous and quick! Overall this has definitely been a 5-star experience and I can't recommend these guys/gals enough! Thank you Ethan and thank you Urban mattress!
Don't know where to start, but I simply can't say enough good things about my experience shopping at Urban Mattress...I just moved from Chicago, and making a long drive plus moving heavy things left my body completely shot. With my other shopping options, I was going to have to be without a bed for a few more WEEKS. I'd gotten a quote from UM a few weeks before I got here, so I decided to follow up with them- Ethan, specifically- and he not only honored the original price he gave me, but made sure I had my bed within 48 hours. He was an absolute delight, and this bed is a dream (see what i did there?!). Don't bother with other options- this is the way to go. THANK YOU for a wonderful experience!
I went to this place because of the great reviews and quickly learned that this place was nothing like others described except for the ones that show they got lack of service as well I walked in to buy a mattress the owner actually came up to help me I was there maybe six minutes trying out a couple beds with another customer walked in and he walked away after helping her he did some work on his computer I was confused as to why he stepped away maybe was because I had too many questions concerning the way the beds were made and the quality of the material. I thought those are common questions and fair to ask especially learning that buying a bed is no easy task. During that time I also noticed a shift in his attitude which was sort of alarming being that he bragged about the beds he has that he designed and created except for the ones that are over $10,000 when I walked over that section and at that time he decided to come back over and talk to me (I tried this on purpose to see what he would do) It was clear as soon as I did this what kind of person he was. He doesn't really have patience for someone buying his lower end beds which makes no sense to me he should just open up an all high-end bed store. I went elsewhere and bought a great bed and a much better deal than what I think much better quality from all of my research and visiting various other stores
This was an enjoyable experience. Large selection, fair prices, nice people to deal with. They lived up to their word and delivered as promised. My wife loves the mattress. We feel good to recommend.
Looking reviews, this place looks like quite the mixed bag. And while I cannot speak to the full shopping experience, I can speak my visit to their Colorado Blvd store. While I feel we were steered towards the extremely expensive mattresses, I can not think of a sales experience that didn't start by showing me the top of the line so I could "compare" property. That is sales, and I have learned to accept it. After learning why a mattress can cost more than my car, we spoke with a gentleman named Ethan who I believe is one of the owners. He was very knowledgeable, and also told us about what they are doing for charity in the Denver area. They specifically contract with a group that works with recently released convicts so that these who are entering the workforce with a large black mark on their CV an get work and d all for both themselves and an employer. Also a portion (I believe we were told 2%) of the sale is donated to local charities. And if you of not are for the charities they normally donate towards, you can request they donate it to the local charity of your choice. That is pretty awesome! Anyway, the only reason I would not purchase a mattress from Urban Mattress is that I have a family member in the industry and I know that Thanksgiving would be horribly awkward for the remainder of my years if I were to by a mattress from else. Granted if Ethan could get me g killer deal, I might be willing to live with some extra awkward with my stuffing.
I have had the mattress for 2 years and it is still just as comfy now as the day I got it. Got a bed stand for it a couple weeks ago for it. Easy set up. Great customer service, good prices.
Who knew trying mattresses could be so enjoyable? My fiancée and I went to three different mattress stores to try mattresses, and not only was the experience here so much better, but the beds were too. Johnny and Ethan helped us out with our purchase, and they did a great job. They tried to keep us in our price range, and left us alone to try things out, while at the same time answering all our questions. Also, stellar drinks.
We just had an amazing team deliver a HEAVY king mattress up our very old staircase. Urban Mattress has been an awesome team to work with, from the service in the store to the quick and professional delivery.
My husband and I were both waking up with back pain so we went in "just to look" but were so blown away by the quality and price we left with a brand new adjustable king bed. The bed was delivered the next morning and the crew even moved the existing bed into our guest room for us. The shopping experience was not just easy but enjoyable! Thanks UM!
Great customer service and a great mattress is what you get at Urban Mattress Boulder. I worked with Ken and got a knowledgeable sales associate. I initially got a mattress that was too firm and Eric was terrific about exchanging it for a different model. No extra cost to deliver to Nederland (twice!) and the guys were on time, quick and professional. I ran the mattress store gantlet doing research before buying, visiting 9-10 places. I found UMB was the most customer friendly of the group. After having back pain for a year, I finally bit the bullet and invested in my sleep quality with new mattress. Their product is more expensive but of much better quality and ultimately the 15 year no sag warranty sold me. After a month sleeping on it, I am extremely happy with this purchase and my buying experience. I will be buying from them again for our guest room. I highly recommend Ken and Eric over at Urban Mattress Boulder.
If you are looking for a mattress that is something out of the ordinary or have very special requirements, this is the place. It's family owned and run and the family member I worked with was incredibly knowledgeable and helpful. No high pressure but was happy to spend time with me and write up a proposal even though I was not ready to buy immediately. These are high cost mattresses but worth it, given that they include a lot of natural components, not just the mass produced trend of the year. They even called me in advance of a special sale recently to let me know the savings on my choice. It's wonderful that they don't upsell by package pricing like a lot of the chains. You can actually get "just" a mattress if that's what you want and need. We had recently already changed our base and want to assess that before changing another aspect. I will be back when I am ready to make the purchase of this model or the more expensive one I am still considering as there are pro and cons of each and a higher end product I have had in the past.
We needed a mattress four our son who just moved to town. Urban Mattress was the perfect choice! Eric was super friendly and helpful, guiding us to the perfect mattress. Delivery was free- and we had the mattress the next day. This is definitely the place to go for a quality product and excellent customer service!
Great experience for a great quality mattress. Confident sales team. No nonsense. In and out in 20 minutes. Mattress delivered 3 hrs later. Easy. Thank you!!
Best mattress store and customer service! Billy, Eric, Alexa and Ken were all so helpful and experts at helping us find the right mattress. We thought we found the perfect mattress and it turns out it was too firm for us. They exchanged it for the true perfect mattress after lots of visits and conversation about what we wanted in a mattress. We love it! We truly apprciated how friendly, caring and knowledgable they all were.
Superb service. Have never slept better, and don't want to get out of bed in the morning!! They were even willing to give me a temporary brand new mattress until the swell fancier one I bought was custom made. Everyone I came in contact with were wonderful and helpful. Delivery guys were clean cut, thoughtful, on time, reliable, nice, well trained, and as a bonus, delightfully funny.. overall shopping at Urban Mattress was dynamite experience. Highest recommendations,, I will never shop any other mattress company in Boulder..
I spent 6 months gearing up to buy a mattress because it's a major investment! I couldn't be happier to have gone with Urban Mattress. I originally purchased a firm mattress that ended up not being the right fit for my husband and I. The guys at Urban Mattress made the exchange easy, guilt-free, and super convenient. They GENUINELY care about getting you the perfect fit. Not to mention, the quality of their products is unparalleled. Without question, I will be telling everyone to go here to find their next mattress.
Excellent service, excellent knowledge, and we feel like we made an excellent purchase! Really very happy with our experience today and will be back for our next mattresses!
I highly recommend this mattress store. Very knowledgeable staff - the owner has been working with mattresses for almost 40 years. They have incredible quality mattresses at a very reasonable price, and are not a chain store. 10 year warranty. I found the owner extremely trustworthy, I think the whole transaction took 15 minutes because I told him exactly what I wanted and the price range, and he took me to the exact bed that I needed. That kind of service requires a certain kind of knowledge, intuition, and artistry that can't be found in sales people that have been in the industry for five months and work on commission. Plus the mattress will end up in my house for free within 24 hours. Honestly how could you ask for more.
Needed a mattress for my son's new big boy bed. These guys were awesome! I really appreciated that the sales guy was not pushy and he made delivery arrangements so quick and easy. I made a mistake to order the wrong size mattress and he took care of it without any problems. Great service, awesome mattress! The transition from crib to bed was so easy! I think the super comfy mattress helped. Thank you!
Very nice mattress store with high end choices. They have mattresses that cost 20 K plus made of horse hair and fine stuff.. :) really seriously. I just had to pick up a metal frame for my very plain but comfortable king size bed and found out a lot about many amazing mattresses. The gent was very nice who I talked too but I can never see spending 20 k on a mattress. Seems silly.
In the middle of a mattress emergency purchase they were calm, didn't take advantage of the "had to have" situation, the mattress was on time with tons of very helpful options and communication prior too. We were on the 4th floor, no elevator and not a single "look" or complaint, just wonderful! Oh, and the mattress is probably the best we have EVER had!!
We bought a queen sized mattress here today and had a very good experience. All salespeople were friendly and helpful. They weren't pushy, they gave us a few options and then left us to decide. We chose a mattress that was comparable to others we had seen in town and about $100 less than what other places were offering. The ambience was also nice--there's a water feature, fresh coffee, and nice lighting. It made me feel like taking a nap, which might be the point! I would definitely buy from them again! Oh, and free delivery is a nice touch!
FANTASTIC! Don't buy a mattress anywhere else. Service is great and the mattress is amazingly comfortable. The salesperson was extremely patient as we tried out a TON of mattresses and then referred us to the owner for a recommendation when we were couldn't make up our minds. Once we explained our dilemma (differences in softness requirements) he actually recommended a much less expensive option than we were originally considering - and we're both very happy with it. Slight delay in delivery (hour or so) due to confusion with the address but they called immediately upon realizing the number had been written down incorrectly and followed up with me twice. I'll never go elsewhere for a mattress!
Very positive experience from the moment we walked through the door until mattress and accessories were delivered.