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Spindle is a consumer-direct mattress brand that offers an all natural, latex mattress, which is ideal for those that suffer from allergies and want something that is all-natural and eco-friendly. Building their mattresses with organic cotton, natural wool, and US-made Dunlop latex, take a look to see if these could be right for you.
Urban Mattress is both a retailer and a brand of mattress. They were founded in Boulder, CO in 2008 with only one store and have grown to 14 stores in over 12 cities across the US. Their retail operation carries other mattress brands such as Vispring (the luxury British bedding brand) and Tempur-pedic, along with their own brand Urban Mattress and Urban Naturals. They are also active in social responsibility, donating to local charities in each of their locations. They have a budget line of Urban Mattress bedding focusing on both memory foam and hybrid bedding with a mid-price point to fit any budget.
Based on our aggregated reviews and our scoring method, we recommend Spindle in this match up!
See Our Full Review of Spindle
Looking for a new mattress isn't easy, but finding one that has a good reception from customers is a good starting point in finding out if it is right for you. Versus competitiors, customers are really happy with these mattresses. Take a look at the specifics below to learn if one of these mattresses will work for you.
These mattresses are good supporters vs many other competitors. The materials they use offer resilience in aligning the spine and customers feel good levels of comfort while sleeping. Customers feel that these mattresses offer support and and talk about good performance and solid inital comfort.
Edge support is an important point when you are used to laying close to the edge of the mattress and are looking for even support. These mattresses have good edge support for those that need it.
Bowling Ball & Density Tests
Resting a bowling ball on the mattress is a good way to measure support and firmness. These mattresses provide an even supportive structure throughout the mattress.
Everyone who is looking for a mattress is looking for one that will last. However, with some out there looking to ship more beds rather than making the right mattress, it can be a hard thing to find a mattress that will last. However, even still, these mattresses are rated well for durability. Most sleepers will see them last up to a decade. If you are larger in frame, you may find your mattress slightly less durable.
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These mattresses have above average customer satisfaction scores. This means most customers leave positive ratings for this brand, but there were some caveats. Some sleepers didn't enjoy the feel of their mattress. Read on to learn if these mattresses will work for you specifically!
A supportive mattress is one of the most important things to just about everyone. Even if you like a mattress that isn't super firm, a mattress that gives you a healthier back and spine is very important. Overwhelmingly, these mattresses provide a good level of support to their customers.
Lots of folks are looking for mattresses with good edge support. These mattresses are reported to do well with edge support, which means customers who sit on the side of the mattress feel good support.
Bowling Ball & Density Tests
Measuring mattress firmness with a bowling ball is a good approach and it does a good job measuring even support throughout the surface layers. Reviewers note that these mattresses offer a good, even and supportive sleeping surface.
It isn't simple to find a great product that will last a decade or more under constant use. Brands, by and large, go after profits first rather than building something that lasts forever. That said, there are still amazing companies to be found. Customers say that these mattresses do a great job on quality. Most customers will find that they will last between 7 - 12 years, though some that are heavier may find them break down a little bit faster.
The most comfortable mattress I have ever owned. I also recommend getting a latex pillow.View More Reviews
My wife and I are very happy with our new Spindle Natural Latex Mattress. We have been sleeping on it for over two months and it has lived up to its promises. Set up of the mattress was quite easy once all the layers were unwrapped and the cover was laid out on the foundation. I assembled our King size bed by myself in less than 30 minutes - and I am not a big guy. The mattress is stable and very supportive. There is very little motion transfer when one of us gets in or out of the bed. The edges of the mattress are firm enough and we don’t seem to leave any imprint after a full night’s sleep. And as advertised, the bed does not get overly warm during the night. Overall, we are very satisfied!
We bought this bed for my 4 year old and everynight I lie in bed with him and want to stay all night!! He loves it too ;)
I am so happy with my purchase of the Spindle mattress. I searched and searched and having a more natural, nontoxic mattress was important. I tried 2 other brand mattreses, one hybrid spring/latex mattress that was just tol hard and felt it pushed upqard and one all latex organic mattress that was clmfterble but the stitching were horrible and had the worst smell. Then I read about Spindle and just lived the idea of having a zipper and then having tje option of adjusting the comfort layer. I interacted with Neal both via phone and e-mail and he was always super nice and answered my queatione (that were many) and gave me lots of information. I was a bit cincerned about the smell of latex since I had a bad experience with one company but felt it was worth the risk. Having a latex foam that is poured in USA also appealed to me rather than having a latex foam that is poured in Sri Lanka for example and then shipped to the USA. Receiving the covers and the latex layers, I found it easy to put together the mattresses we got one XL twin in firm and one XL twin in medium (to put together as one king) My husband and I both liked the firm and I ended up ordering one extra layer firm. I think my husband will qant to have the extra firm but we are holding of for now. I love the mattresses. The smell is actually nice, like a sweet smell. The feel is great. The cover is also so soft and zipper is of good quality. I could not be happier with Soindle. I highly recomend their mattresses. I also want to mention that the mattresses fits perfect nezt to each other where there is almost unnoticible that it is 2 twin XL and not a king. I thought to put a 1” topper on it but we might not. However we do have a waterproof cover from naturepedic over it, it is not thick but maybe helps a little bit. Thank you to Spindle, I sleep so good, a very supportive mattress for my back. I am 5’4”, weigh 120lbs.
Excellent Mattress. First time that we have ever slept on a Natural Latex Mattress. Great Company. The main reason I purchased from Spindle Mattress is the fact the when you call them you actually are connected to a Live Person not a voicemail system. Also the fact they are 4th generation Mattress Company. Again let me emphasis the importance of answering a call. Something that has been forgotten in Business. We were so impressed we purchased another mattress within 3 weeks.
We are very satisfied with the mattress. We are sleeping very well, on the mattress and not in the mattress. We received it promptly and it was fun putting it together. We added a monster frame to raise it off the floor a little more. My wife was interested in a Temperpedic mattress and I was able to convince her to get one made of natural rubber. We are both happy we bought the Spindle.
No lie, I actually look forward to going to bed. Best purchase ever!!!
Love my spindle mattress. It's incredibly comfortable and very cool. Perfect mattress. Best one I've ever owned. I also own a Casper and I used to recommend casper to friends, but now that I've tried Spindle's mattress, it's all I can recommend. Much more comfortable, the Spindle provides support in all the right areas and like I said before, does not get hot! Absolutely love it.
I don't "feel" the mattress under me, when I sleep.
best mattress I have had so far.
Great mattress giving great nights sleep. Much better feel compared to memory foam. No 'wrap around' feel which makes it harder to roll over.
We are super happy with our Spindle mattress. We are now lifelong customers!!!! Thank you for a superior product and service.
Highest quality mattress you will find. A bargain at twice the price.
We purchased two mattresses, one for our son and one for ourselves, and we all really like them. The customer service is excellent --- we needed help determining whether a mattress would fit in a bedframe and had some questions after we received the mattress, and Kim and others at Spindle took care of everything with patience and good humor.
It was easy to put together and was comfortable from day one. Natural latex is the best option for me and anyone who wants a good night sleep. Glad I made the decision to give it a try.
I spent 17 years on a box spring bed and 10 years on a water bed followed by 2-3 years on a futon then 20 years on a Select Comfort air bed. NOW, about 1 month on a natural latex bed which I have found to be close to a perfect sleeping experience from day one. AS in the story "GOLDILOCKS AND THE THREE BEARS" this bed is: 1. Not to soft; 2.not to hard; 3.ZZZZZZZZ.
Absolutely love the new mattresses! I was a little hesitant ordering 2 without having any experience sleeping on a latex mattress before, but I sure am glad that I trusted other reviewers and went with my spindle purchase! It is the best feeling knowing that my family is sleeping on a truly non-toxic mattress that is also super comfortable!
Fantastic customer service and product. All questions were answered in detail. Very informative and a great company to work with!
I've had a Tempur-pedic brand memory foam mattress, and a store-bought latex foam mattress, but this Spindle mattress is the best mattress I've ever had. Highly recommended.
Love this mattress, and we are picky! Quick delivery. Easier to put together than we thought. We are sleeping very well. Would absolutely get it again.
Amazing. I’d never tried latex before so was a bit worried but all the research I did suggested it was a good option. It’s easily the best mattress I’ve ever slept on. Will never go back to a regular mattress. Also I’m 6’1”, 195 lbs and I typically like a firmer mattress but found the medium spindle to be perfect. Much firmer I think would be too firm.
I decided the firm mattress was what was most similar to our other latex mattress. After two weeks of use it turned out to be a bit to firm so I ordered the topper with cover in a medium firmness. The comfort adjustment was perfect. Now resting comfortably. The topper came in the cover, was easy to get out of box, lift onto existing mattress and provided a little extra height which was nice additive. Love the Spindle product and highly recommend it for quality sleep at a very reasonable price.
I did a lot of research and ultimately chose Spindle. I liked the idea of adjustability and their use of clean and natural ingredients. I purchased the base, too, and was quite pleased at how simply and solidly it went together. I was able to set-up the mattress sections by myself, too, with the aid of the video. The comfort and support of the mattress has been everything I could have hoped for. I wish I had made this purchase years earlier! Thank you, Spindle! Great product!
I like the Latex mattress very much. It distrubutes the weight of my body very evenly. I am comfortable enough but still I feel I want a softer, more plush feeling. I plan on buying two (2) more from Spindle but I want to buy the right comfort level. I will not know unless I try the softer level. I plan on sleeping on this mattress for awhile longer to adjust to it for a longer time to be sure on this end before I make a final decision. I heghly recommend your Latex mattress and your service. Kim counciled me and was very knowledgable of the produc, informative to met and has very good people skills.
It’s very comfortable we are very pleased thank you
perfect choice for us - medium firm
She said, "I never imagined a mattress could be so comfortable". I said, "When I get up, I'll take the cartons to the junk room. We're not sending this thing back".
We LOVE our new mattress!
I LOVE MY NEW SPINDLE MATTRESS! I did extensive research but it was a bit scary purchasing without trying it first. Kim, at Spindle, was so helpful - he answered all of my questions and educated me on various aspects of latex mattresses. I highly recommend this company for the quality of their product and for the care they give their customers.
This mattress is wonderful. I have not felt this good in years. The service was perfect received it very quickly. I am very happy to be able to afford a latex mattress thanks to Spindle. Bought Spindle base with mattress and my daughter and I put the bed together in a snap. I very big Thank You to Spindle.
no breaking in period just a great sleep
I needed a new mattress, and after much online research, purchased a mattress and foundation from Spindle. The foundation was difficult to assemble as the alignment of some of the holes and pegs was slightly off. I managed to get it securely put together, but it wasn’t easy. (If you buy a foundation, be aware that the slats have a white strip connecting them down the center—don’t cut that when unpacking!) The mattress assembly was much easier than I expected, and didn’t take me long at all. I watched the assembly video on Spindle’s website, but I also found it helpful to fold the sides of the mattress cover down over the foundation so I could better align the layers. When I felt the latex in the cover, I was a little concerned the (medium) mattress might be too soft, but once it was zipped up it was fine. I appreciate that I can rearrange the layers if I ever want to firm up. As for smell, the latex had a very mild, pleasant scent which is unnoticeable once zipped in the cover. The foundation and mattress covers both had a relatively strong (clean!) sheep smell from the wool. I shook both of these outside and laid them out in a spare room to air out overnight. I only noticed the scent once or twice afterwards. It was very much a natural smell—there were absolutely no chemical odors. The mattress was comfortable from the first, but it still took about a week to really adjust to it. Since then it’s been great. Overall I’m very pleased with the mattress and foundation. I would buy from Spindle again, and I would recommend them to others looking for a natural latex mattress.
I bought and put together the box spring, but I think it needs to be put on a frame. It is low to the floor and doesn't have back board or front board, if you know what I am talking about. It has taken me a while to get use to it because it doesn't have the spring that I'm use to when I sit down on it. It is definitely different than a bed.
Awesome natural mattress, no VOC smell. Supportive in Medium Firmness, could have even been a bit softer for my tastes. Sleeps cool. With 2 people, assembly not difficult.
A bit harder than I'd hoped for. Seems like good quality. Have had it for about 2 months.
Natural Latex Medium Spindler Mattress; not as great as I hoped for, and not as bad as I feared...Best part, not sleeping on a Chinese toxic chemical waste dump....
I have had this mattress for nearly two months now, and am still not sleeping well on it. I bought it based on previous experience with a latex mattress topper - my bed has a regular old firm mattress and a 2" medium/firm latest mattress topper. I thought that going all the way - plus the natural cover - would be even better. I used the firmness selection tool on the website to select my firmness, and ended up with Medium. It came very quickly, and with three people it was easier to put together than I thought. However, it is far far stiffer / firmer than expected. I sleep on a mix of my side and stomach and it makes my arms fall asleep sometimes. I wrote an email to Spindle about the firmness, and the owner replied with a "stock" email about how it takes time tibfet used to, etc. This email was not helpful. I have now slept on it for nearly two months, and went back to sleeping on my old mattress configuration and slept MUCH better - solidb uninterrupted nights of sleep. So, I am still dissatisfied with the mattress. I am most dissatisfied with the web sector tool, which does not seem well-calibrated -- for example, it asks for BMI in fairly wide ranges, and I think these should be narrowed to make sure lighter people get the right thing. Also I think the tool should come with more caveats or descriptions of the mattress for people who sleep different ways. In my case, an even mix of side- and stomach-sleepin weighing less than 130 lbs, the Soft would undoubtedly be the way to go. I was also frustrated with Spindle's
Liked what I felt in the store, but it feels a little less magical at home. However, I can't complain much because it still really beats my old crappy Serta.View More Reviews
Unlike many mattress stores that I have been in, this experience was far from pushy -- and I had a lower budget, but experienced great service and a good overall experience. In the end, selected one of their urban mattresses and am very pleased with the feel of the bed. Good stuff!
Just bought from the Berkeley branch and it was such a great experience. Todd was amazingly helpful, but not pushy at all. He just wanted to direct me in the right direction and in the end, I got an Urban Mattress that I just love. Couldn't be happier.
I had a great customer service experience when I went into Urban Mattress -- not pushy at all and I felt like I got the right bed when I left. Unfortunately, the bed isn't as comfortable as I first thought it was. It is a bit hard in the cold weather and I sometimes wake up with back pain. Still going to see if it gets better, but waiting to see.
Just bought an Urban Naturals mattress. I was really excited about the idea of it being all natural after some of things I read online about VOCs. Overall, it feels like a great mattress and I really don't mind that I paid more than a Casper for it being natural and not hurting my baby and me.
Great experience in the store and great experience when I got the mattress. The delivery folks were really friendly and the mattress ended up being the perfect thing for my back pain. I couldn't be happier.
Had a good experience in the store, but afterwards didn't get my mattress for over 3 weeks. There was a lot of back and forth, and I finally got it, but there wasn't good communication during that process and the company should try to get better at this piece of their customer experience. Overall, bed is okay.
I feel like I might have overpaid a little bit. I didn't do a lot of research because my friends told me about Urban Mattress. After I bought the Urban Naturals model, I looked online at similar mattresses and think that it may have been a little bit on the expensive side. Not a complainer, but should have looked at what was out there before I shopped.
Got my mattress from the Berkeley store and it was a great experience. Todd was amazing, not pushy, but helped me find what I needed. After that, I feel like I am actually sleeping better and living better as a consequence. Great stuff!
Bought Dunlopillo Harbor Lux Queen in June. By August, both sides sloped outward and there was a ridge down the middle. For $1,200, you would think it would have been a good quality mattress. It wasn't.
Won't be shopping here ever again.
Update: Amazing customer service! Got a message from Nathaniel, the owner. He said it sounded like a warranty issue. He offered to exchange my mattress, including exchanging it for a more expensive mattress, at NO ADDITIONAL EXPENSE. I picked another mattress I liked, and it will be exchanged next week. I was not even charged for delivery. Will be sending my daughter here to buy a mattress next week.
Won't be shopping for a mattress any place but URBAN MATTRESS.
I have only had one other mattress shopping experience, and it was DREADFUL (MattressLand, Springfield VA), so I don't have a very large basis for comparison. But, I DID end up buying a mattress here, so I am giving it a thumbs up. The staff was nice and not pushy at all. Answered our questions and provided a little guidance, and helped us find a great mattress. They provide free delivery to my house, free removal of the old mattress, and/or will help you to move the old mattress to a guest bedroom (or wherever).
Bonus: Urban Mattress donates 2% of the purchase price to a charity of your choosing (you can select one of four). I thought that was a really nice touch.
What a great experience! Our first day of shopping for our teen son's new bed set. We are not impulse buyers and very rarely make a purchase at our first stop. Josh made this an easy and painless process! Prices were comparable to other places and included a warranty and trial period. Thank you Urban Mattress!
Best experience I've ever had buying a mattress! Ethan at the Denver location was incredibly helpful for my husband and I when we decided to upgrade to a king bed. They encourage you to really lay on the mattresses and even turn on relaxing music for a full experience. They don't push certain beds on you and do not seem to be working on commission. Additionally, Ethan honored a sale price that we talked about even after the sale was over. Overall an incredible experience in terms of customer service, and the bed we're getting is the most comfortable I've ever slept on!
A Company with Heart I learned a lot about Urban Mattress Denver on a recent visit. The people at this company are doing some really great things outside of the sales floor. For instance, they support a program that helps convicted felons find work. This reduces recidivism and adds to the overall health of the economy. Plus, it's just a good thing to do for folks who may be looking for a second chance in life. There are some really wonderful mattresses at Urban Mattress Denver. I was really impressed with the upscale ones made by Vispring. Ethan, the owner, told me that The "VI" in Vispring stands for the Roman numeral 6. It represents the six turns to each coil. That makes a difference, believe me. You should try one out. This is a really great store with even better people. Sleep well!
The guys took time to ensure we picked the right mattress and they also have some pretty awesome financing options. Highly recommended for anyone that is in the market for a new mattress or Tempur-Pedic Thanks again!
Great experience! I was a little wary about buying a mattress - it had been a while and you hear stories about mattress salesman, but Urban Mattress totally went above and beyond expectations! We walked in, were greeted by two friendly, easy going salesmen, offered a beer(!) and then Ethan, the owner, listened to us. He guided us to a mattress that, immediately, felt right, but showed us a handful of others just to compare. He knew exactly what we were looking for and made the whole process smooth and easy. The price was competitive with what we had been looking at online at another place, and he threw in a mattress protector for free (a win-win for them since they have a 90 day return policy). They stock locally made mattresses with 15 year warranties. They also support local schools and non-profits and all-around nice people. Highly recommend!
This was my first ever dealing with a mattress store, but this will not be the last. Any future business that I have will be done with Urban Mattress. My situation was slightly odd but Ethan made everything a breeze. He was extremely knowledgeable about the type of mattress that I needed, and even set it up to be delivered to my new apartment. The delivery itself went so smoothly and the movers were courteous and quick! Overall this has definitely been a 5-star experience and I can't recommend these guys/gals enough! Thank you Ethan and thank you Urban mattress!
Don't know where to start, but I simply can't say enough good things about my experience shopping at Urban Mattress...I just moved from Chicago, and making a long drive plus moving heavy things left my body completely shot. With my other shopping options, I was going to have to be without a bed for a few more WEEKS. I'd gotten a quote from UM a few weeks before I got here, so I decided to follow up with them- Ethan, specifically- and he not only honored the original price he gave me, but made sure I had my bed within 48 hours. He was an absolute delight, and this bed is a dream (see what i did there?!). Don't bother with other options- this is the way to go. THANK YOU for a wonderful experience!
I went to this place because of the great reviews and quickly learned that this place was nothing like others described except for the ones that show they got lack of service as well I walked in to buy a mattress the owner actually came up to help me I was there maybe six minutes trying out a couple beds with another customer walked in and he walked away after helping her he did some work on his computer I was confused as to why he stepped away maybe was because I had too many questions concerning the way the beds were made and the quality of the material. I thought those are common questions and fair to ask especially learning that buying a bed is no easy task. During that time I also noticed a shift in his attitude which was sort of alarming being that he bragged about the beds he has that he designed and created except for the ones that are over $10,000 when I walked over that section and at that time he decided to come back over and talk to me (I tried this on purpose to see what he would do) It was clear as soon as I did this what kind of person he was. He doesn't really have patience for someone buying his lower end beds which makes no sense to me he should just open up an all high-end bed store. I went elsewhere and bought a great bed and a much better deal than what I think much better quality from all of my research and visiting various other stores
This was an enjoyable experience. Large selection, fair prices, nice people to deal with. They lived up to their word and delivered as promised. My wife loves the mattress. We feel good to recommend.
Looking reviews, this place looks like quite the mixed bag. And while I cannot speak to the full shopping experience, I can speak my visit to their Colorado Blvd store. While I feel we were steered towards the extremely expensive mattresses, I can not think of a sales experience that didn't start by showing me the top of the line so I could "compare" property. That is sales, and I have learned to accept it. After learning why a mattress can cost more than my car, we spoke with a gentleman named Ethan who I believe is one of the owners. He was very knowledgeable, and also told us about what they are doing for charity in the Denver area. They specifically contract with a group that works with recently released convicts so that these who are entering the workforce with a large black mark on their CV an get work and d all for both themselves and an employer. Also a portion (I believe we were told 2%) of the sale is donated to local charities. And if you of not are for the charities they normally donate towards, you can request they donate it to the local charity of your choice. That is pretty awesome! Anyway, the only reason I would not purchase a mattress from Urban Mattress is that I have a family member in the industry and I know that Thanksgiving would be horribly awkward for the remainder of my years if I were to by a mattress from else. Granted if Ethan could get me g killer deal, I might be willing to live with some extra awkward with my stuffing.
I have had the mattress for 2 years and it is still just as comfy now as the day I got it. Got a bed stand for it a couple weeks ago for it. Easy set up. Great customer service, good prices.
Who knew trying mattresses could be so enjoyable? My fiancée and I went to three different mattress stores to try mattresses, and not only was the experience here so much better, but the beds were too. Johnny and Ethan helped us out with our purchase, and they did a great job. They tried to keep us in our price range, and left us alone to try things out, while at the same time answering all our questions. Also, stellar drinks.
We just had an amazing team deliver a HEAVY king mattress up our very old staircase. Urban Mattress has been an awesome team to work with, from the service in the store to the quick and professional delivery.
My husband and I were both waking up with back pain so we went in "just to look" but were so blown away by the quality and price we left with a brand new adjustable king bed. The bed was delivered the next morning and the crew even moved the existing bed into our guest room for us. The shopping experience was not just easy but enjoyable! Thanks UM!
Great customer service and a great mattress is what you get at Urban Mattress Boulder. I worked with Ken and got a knowledgeable sales associate. I initially got a mattress that was too firm and Eric was terrific about exchanging it for a different model. No extra cost to deliver to Nederland (twice!) and the guys were on time, quick and professional. I ran the mattress store gantlet doing research before buying, visiting 9-10 places. I found UMB was the most customer friendly of the group. After having back pain for a year, I finally bit the bullet and invested in my sleep quality with new mattress. Their product is more expensive but of much better quality and ultimately the 15 year no sag warranty sold me. After a month sleeping on it, I am extremely happy with this purchase and my buying experience. I will be buying from them again for our guest room. I highly recommend Ken and Eric over at Urban Mattress Boulder.
If you are looking for a mattress that is something out of the ordinary or have very special requirements, this is the place. It's family owned and run and the family member I worked with was incredibly knowledgeable and helpful. No high pressure but was happy to spend time with me and write up a proposal even though I was not ready to buy immediately. These are high cost mattresses but worth it, given that they include a lot of natural components, not just the mass produced trend of the year. They even called me in advance of a special sale recently to let me know the savings on my choice. It's wonderful that they don't upsell by package pricing like a lot of the chains. You can actually get "just" a mattress if that's what you want and need. We had recently already changed our base and want to assess that before changing another aspect. I will be back when I am ready to make the purchase of this model or the more expensive one I am still considering as there are pro and cons of each and a higher end product I have had in the past.
We needed a mattress four our son who just moved to town. Urban Mattress was the perfect choice! Eric was super friendly and helpful, guiding us to the perfect mattress. Delivery was free- and we had the mattress the next day. This is definitely the place to go for a quality product and excellent customer service!
Great experience for a great quality mattress. Confident sales team. No nonsense. In and out in 20 minutes. Mattress delivered 3 hrs later. Easy. Thank you!!
Best mattress store and customer service! Billy, Eric, Alexa and Ken were all so helpful and experts at helping us find the right mattress. We thought we found the perfect mattress and it turns out it was too firm for us. They exchanged it for the true perfect mattress after lots of visits and conversation about what we wanted in a mattress. We love it! We truly apprciated how friendly, caring and knowledgable they all were.
Superb service. Have never slept better, and don't want to get out of bed in the morning!! They were even willing to give me a temporary brand new mattress until the swell fancier one I bought was custom made. Everyone I came in contact with were wonderful and helpful. Delivery guys were clean cut, thoughtful, on time, reliable, nice, well trained, and as a bonus, delightfully funny.. overall shopping at Urban Mattress was dynamite experience. Highest recommendations,, I will never shop any other mattress company in Boulder..
I spent 6 months gearing up to buy a mattress because it's a major investment! I couldn't be happier to have gone with Urban Mattress. I originally purchased a firm mattress that ended up not being the right fit for my husband and I. The guys at Urban Mattress made the exchange easy, guilt-free, and super convenient. They GENUINELY care about getting you the perfect fit. Not to mention, the quality of their products is unparalleled. Without question, I will be telling everyone to go here to find their next mattress.
Excellent service, excellent knowledge, and we feel like we made an excellent purchase! Really very happy with our experience today and will be back for our next mattresses!
I highly recommend this mattress store. Very knowledgeable staff - the owner has been working with mattresses for almost 40 years. They have incredible quality mattresses at a very reasonable price, and are not a chain store. 10 year warranty. I found the owner extremely trustworthy, I think the whole transaction took 15 minutes because I told him exactly what I wanted and the price range, and he took me to the exact bed that I needed. That kind of service requires a certain kind of knowledge, intuition, and artistry that can't be found in sales people that have been in the industry for five months and work on commission. Plus the mattress will end up in my house for free within 24 hours. Honestly how could you ask for more.
Needed a mattress for my son's new big boy bed. These guys were awesome! I really appreciated that the sales guy was not pushy and he made delivery arrangements so quick and easy. I made a mistake to order the wrong size mattress and he took care of it without any problems. Great service, awesome mattress! The transition from crib to bed was so easy! I think the super comfy mattress helped. Thank you!
Very nice mattress store with high end choices. They have mattresses that cost 20 K plus made of horse hair and fine stuff.. :) really seriously. I just had to pick up a metal frame for my very plain but comfortable king size bed and found out a lot about many amazing mattresses. The gent was very nice who I talked too but I can never see spending 20 k on a mattress. Seems silly.
In the middle of a mattress emergency purchase they were calm, didn't take advantage of the "had to have" situation, the mattress was on time with tons of very helpful options and communication prior too. We were on the 4th floor, no elevator and not a single "look" or complaint, just wonderful! Oh, and the mattress is probably the best we have EVER had!!
We bought a queen sized mattress here today and had a very good experience. All salespeople were friendly and helpful. They weren't pushy, they gave us a few options and then left us to decide. We chose a mattress that was comparable to others we had seen in town and about $100 less than what other places were offering. The ambience was also nice--there's a water feature, fresh coffee, and nice lighting. It made me feel like taking a nap, which might be the point! I would definitely buy from them again! Oh, and free delivery is a nice touch!
FANTASTIC! Don't buy a mattress anywhere else. Service is great and the mattress is amazingly comfortable. The salesperson was extremely patient as we tried out a TON of mattresses and then referred us to the owner for a recommendation when we were couldn't make up our minds. Once we explained our dilemma (differences in softness requirements) he actually recommended a much less expensive option than we were originally considering - and we're both very happy with it. Slight delay in delivery (hour or so) due to confusion with the address but they called immediately upon realizing the number had been written down incorrectly and followed up with me twice. I'll never go elsewhere for a mattress!
Very positive experience from the moment we walked through the door until mattress and accessories were delivered.