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Sleep On Latex is an all-natural and eco-conscious choice if you want all of the benefits of memory foam, but don't want synthetic foams in your house. Latex is harvested from the rubber tree vs other foams that are made with petrolium or harsh chemicals. With two different firmness profiles and Greenguard Gold® certification, most customers report happy experiences with Sleep On Latex with rare complaints about feel and longevity.
Urban Mattress is both a retailer and a brand of mattress. They were founded in Boulder, CO in 2008 with only one store and have grown to 14 stores in over 12 cities across the US. Their retail operation carries other mattress brands such as Vispring (the luxury British bedding brand) and Tempur-pedic, along with their own brand Urban Mattress and Urban Naturals. They are also active in social responsibility, donating to local charities in each of their locations. They have a budget line of Urban Mattress bedding focusing on both memory foam and hybrid bedding with a mid-price point to fit any budget.
Based on our aggregated reviews and our scoring method, we recommend Urban in this match up!
Sleep On Latex: 8.4/10
Sleep On Latex: 8.2/10
Sleep On Latex: 8.4/10
No Back Pain:
Sleep On Latex: 8.2/10
Sleep On Latex: $799-$1549
Sleep On Latex:
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Finding out how sleepers really feel about a mattress is difficult business -- especially with some companies focusing heavily on protecting their reputation. Customers, sadly, don't give these mattresses as high reception as others in the industry. There are still folks that love their mattresses, but there are many others with complaints. Learn more details about the mattresses below.
Some folks feel good with the support in these mattresses, but others have been less than pleased. For those that already have aches and pains, make sure to do additional reviews before buying.
There are positive and negatives reported about edge support. Some feel positive about the mattress supportiveness across the surface, but others felt like there was unevenness.
Sleepers note that durability is one of the most important factors to them. We all want it to be just as comfortable at the beginning as it is a decade later. Sadly, not all sleepers agree that these mattresses are durable, and some have had issues with longevity after a short time. If you are thinking about using this mattress nightly, read the reviews to make sure it will work with your body before buying.
Getting input from customers is a great way to shorten your list of potential mattresses to look at. These mattresses do great on customer satisfaction, but some had disagreements. Below you can find a selection of customer reviews and more information on the mattresses -- read on to make sure one of these works for you!
Having support is extremely important to the feel and comfort of a mattress and whether it helps align the spine. These mattresses are good at supporting most sleepers. So, you can rest easy that these mattresses will support your back while you sleep.
Most reviewers describe the edge support as good overall. This means that the sides of the bed should be comfortable to most sleepers and the mattress will provide a comfortable ledge to sleep on.
Bowling Ball & Density Tests
Density and bowling ball tests are helpful in measuring support. These mattresses do well at keeping consistency across the mattress surface without many quality issues, which is great for those that want to feel secure in their purchase.
Having a durable mattress is a deciding factor to mattress shoppers. Today, mattresses that last between 7 and 12 years are considered durable with average use. However, there are a lot of factors like body type and quality control that can affect durability. Customers give these mattresses good marks for durability against others. There may be a slight decrease in longevity for those that are larger.
We had a very firm serta icomfort that hurt my hips. I'm a side sleeper. Last year we added one of the latex toppers. That helped, but not enough. We recently got a medium mattress and are using it with the topper. It has been great!View More Reviews
The firm is fit for us. I am pregnant, this one helps a lot
It’s a great mattress though mine only is about 8” since the wool and cotton has not yet full expanded. I have great sleep at night, no aches or pains.
We have ordered 3 queen size beds for our new home. Not only do we love the mattresses or guests do too! We also ordered 4 deluxe pillows, which we are not as happy with. They are too thick which make them uncomfortable.
We purchased the firm latex mattress. It is very firm, but we are comfortable on it. As has been mentioned in other reviews, there is a smell to the mattress. It is going away over time, but some people might find it objectionable. It is also a heavy mattress. We purchased it for our boat and there are storage lockers in the platform on which the ...Read Moremattress lays. It is a bit difficult to lift the mattress when we want to access those storage lockers. The mattress was delivered in record time! Read Less
Stands up to all the claims made by it's inventor ! Better more relaxing sleep than on any other mattress, hands down. Also, the price is reasonable and the Customer Service is fantastic. !!
In an attempt to remedy chronic back discomfort & having more preference towards firmer sleeping surfaces... I initially purchased a medium 3" topper to firm up a pillow top mattress. When I received it, found that I would've preferred the firm topper as the medium didnt do much. With plans of returning the topper, I decided to go ahead and pu...Read Morerchase a latex mattress, choosing the 7" firm. Interium I slept on the topper placed on a carpeted floor. Those few nights were THE BEST sleeps I had in a long while. Firm enough for me to feel the support of the floor, yet cradled enough by the topper that it wasnt too hard. Also noticed that I didnt wake up with my normal morning stiffness from the pillow top mattress. Shipping for mattress was just as quick as the topper. Upon opening there was a farm animal smell mixed with latex, which was strong enough to be off putting to me. I also noticed sagging in the middle of the mattress once it was laid onto my platform bed. I phoned the company & the customer rep assured me that it would take a few days to a week for the mattress to full expand to its capacity; and if it didn't, they would ship a new mattress. I found the firm to be TOO firm(I'm a side sleeper) & bouncy, so I put medium topper over it. I felt like Goldilocks, it was just right!! Even masking the zoo smell from the mattress. Now having slept on the mattress & topper for nearly 2 weeks, I have to say that I am getting some of the best nights sleeps ever!! Even my housemate commented how comfortable it is to lay on. So I wont be returning the topper, happy to know that if I go thru a phase of needing more firmness, I can always remove it. Oh, I also noticed that the animal smell as calmed down a lot, needing to place my nose close to mattress to detect. I do wish the mattress had handles. I am very happy with my investment, 3 stars for now, will return after 6 months with an update; as only time will tell how well they both hold up from use. Read Less
Solid, way to firm. Will probably return.
Best mattress my wife and I slept on in years. Everyone needs one!
I recently bought a 9 inch Pure Green Natural Latex Mattress and am very happy with it. I wanted to avoid the off-gassing of memory foam so I was specifically looking for a latex mattress. I researched most of the other latex mattresses available online and decided on Sleep On Latex because of price and the positive reviews. I purchased the medium...Read More firmness and have found it very comfortable even though I sleep primarily on my side and a soft mattress is generally recommended for side sleepers. I have slept on latex for several years and before buying a new mattress I checked with the place where I had bought my first latex mattress for comparison. Their 7 inch mattress was almost twice as much as the 9 inch one that I bought from Sleep On Latex. I feel that there is no better value than Sleep On Latex. Read Less
Queen medium, back and side sleeper. I have back pain after 6-7 hours every time, despite trying all sorts of positions, a soft latex topper, a soft memory foam topper, and pillows under parts of me. But I spent three nights on a cheap cool mattress at my father's house and I slept like a baby without pain all night. I want to like these latex and...Read More foam mattresses but they just haven't worked. Read Less
Great customer service and the mattress seems like really high quality
I was looking at a Metta and another higher end mattress, but found this brand on Amazon which was at a lot better price than the Metta and the Pure Green brand had a lot of great reviews. I bought the firmest version which is perfect for me. It smelled quite a bit (off-gassing) for about a week, but it quickly dissipated. I bought a Twin XL (for ...Read Morean adult) so I can travel light when I move, but will buy a Queen size when I get to where I'm going. I will buy a Pure Green brand when I do get there as the price is great and it is a comfortable mattress. Read Less
Read a lot of reviews and did a lot of Reddit’ing and couldn’t be happier
This is the best mattress i have ever owned. Its supports my body well and is comfortable too! It is very heavy to move tho.
I got the firm version of this mattress, and it’s great for back sleepers (maybe a little too firm for side sleepers). I’m not giving it five stars because I don’t recall being warned anywhere that the queen size mattress weighs 150 lbs. I’ve since learned that latex is heavy, and I think it’s great for some people. If you’re not on the first floo...Read Morer, you may want to request “white glove” service. Even in the box it took two strong men and me to get it upstairs. I decided to return it, and I’d get the regular instead of the firm if I did it again. I’m opting for a lighter mattress. They offered to let me donate it, but since it’s so heavy I asked that they pick it up. They’re sending people who will carry it back downstairs for me, and they were extremely pleasant and understanding about the return. They’re definitely a quality operation, and I’m sorry it didn’t work out for me. Read Less
The Pure Green is really well constructed from materials that feel durable, especially the primary material, which is a huge slab of latex. I much prefer the feeling of the latex mattress to memory foam, and I like that it's cooler than foam mattresses. Highly recommended.
I bought the medium firmness king size mattress and it is the perfect firmness for me. I have been extremely pleased with my purchase. It arrived very fast from the time I ordered it and removing it from the box and unrolling it was pretty easy. I did have someone help me with that part of it. The quality is excellent and I'm sleeping very well on...Read More it. Read Less
I really, really loved this mattress for the first few weeks...it felt amazing compared to my old bed. Now that I've had it for about 8 months, I'm less sure. I bought the medium firm mattress, 9 inches thick. I waffled between firm and medium, and ultimately chose medium after talking to an employee, because I often sleep on my side and some...Read Moretimes sleep on my back and that was the recommendation. It seems like it has already lost a little bit of it's firmness, which I thought was not supposed to happen. After about 3-4 months I started really wishing I had chosen firm. Hopefully it doesn't soften further. Some Pros: The price! I could not have afforded most of the other brands of natural latex mattresses out there. Also, more comfortable than many other conventional matresses. Another issue is the mattress itself is a little (1-4 inches) narrower and shorter than advertised, than a typical full size bed. Maybe factor the thick wool cover into the advertised mattress dimensions, which seems misleading. I know it's just a few inches but it felt noticably narrower to me than my conventional full mattress. Overall, I'm still undecided. I'm happy to have been able to afford a more eco-friendly and healthy mattress. I wonder if I expected too much, comfort-wise. Since I did love it at first, I would kind of like to try the firmer mattress instead...but am worried I'll just be disappointed again. Read Less
Love the mattress, comfortable, safe, clean!
I bought another mattress identical to one I purchased just over a year ago with SOL, this time for my guest room. My mom is the first to sleep on it and says she has been sleeping great but that it would be enhanced with a little extra cushion from a mattress topper, which I currently have on mine. Though I have not ever slept only on the mattres...Read Mores itself, I do notice a difference in the additional comfort that the topper adds vs the mattress alone. Still, knowing the quality of materials in the mattress provides great peace of mind. I will continue to support this company for their commitment to sustainability, making non-toxic products, US manufacturing, and affordability!! Read Less
It is nice to read reviews that actually are true. My experience has been great with this company and it's customer service. They helped me choose the correct Bed , topper and pillow. I couldn't be more pleased with the Sales Team and the product. Which by the way, is like sleeping on a cloud. The most comfortable bed I have ever had. Thank you
My wife and I loved our old tempurpedic, but started looking around when upgrading to a king size. We were initially attracted by the organic, natural nature of the mattress. It’s significantly less expensive than a tempurpedic or comparable organic option. And having slept on it, we’re done shopping for any other bed. Thank you so much for bringi...Read Moreng us this mattress. Read Less
We bought a 9 in medium density mattress, and added the 3in soft topper. This was not comfy enough for my husband's aches and pains, so we are going to add a 3 in down topper in search of a cloud nine rest for him. I like the mattess with the soft topper, and I like that it's natural, had minimal odor, and that it is not friendly to dust mites.
excellent quality and comfort just as I expected
I bought a queen size, 7" firm and so far it's been great. it is a little firmer than I'd like and I'm exploring options with the company. I may get a topper to soften the experience a little. the product came in the big box and it is heavy. i needed to get my son to help lift it upstairs. and it does have a mild scent from the new zealand sh...Read Moreeep wool cover but it didn't bother me at all. i actually kind of like it. but i actually look forward to going to bed again which was not true of the sleep number bed my wife and i bought 5 months ago. highly recommended. Read Less
Company was great to work with. Fast delivery. Great mattress. Wish we had purchased sooner! Firm support with give and healthy materials. No odor. Best way to understand is to try it! Low risk with their excellent return policy and great customer service.
First impression was very good on the overall quality and comfort of my firm mattress. Very supportive and comfortable. I wanted to wait and see if anything negative showed up, I was wary of the middle sinking in but nothing like that has happened at all. Would not hesitate to buy another one, hope this lasts for years. FYI the firm is just like i...Read Moret says "firm". I use an older 2" tempur pedic topper on it and it seems perfect. So glad I found this quality product. Happy to support a business that makes it's product in U.S.A. Read Less
This mattress is great, we got a medium firmness because so many people said the medium was really firm. I disagree, I think the medium is appropriately categorized and thus we are returning for a firm. It’s super comfy but we have an infant and need a firmer sleep surface. Company is quick to respond and great to work with!
Fantastic mattress! I was very apprehensive about purchasing a mattress online but so happy now that I went with SleepOnLatex. Delivery was straight forward, the unwrapping and installation process was uneventful. The even and comfortable support from the mattress was superb. I told my wife that I felt like I was floating!
Slept on a futon for 2 decades until I got my new latex mattress. Best decision I ever made.
I love my latex bed. I purchased the 9 inch firmer and 3 inch soft topper. Everything is high quality. I mage a V birth bed in our sailboat a decade ago from a king size 6 inch mattress. A local company cut it into 5 pieces that fit like puzzle pieces into more than a king size wide V s shape that was only 18 inches at the feet. I covered it with ...Read Moresilk/cotton blend upholstery. It is a great bed so we decided to get latex for home. It's like it is alive made of a chunk of meat, it's such a natural product. Just amazing stuff! Thank you! Read Less
We bought twin mattresses for our girls. They are super comfy and our daughters have gotten great sleep since they started using them.
We bought the 9” medium mattress with a soft 3” topper. It’s just dreamy! What was great was that the mattress was ready to sleep on soon after unpacking with no off gassing.
I have wanted a natural latex mattress for a few years now. I love the say I feel so refreshed after sleeping on this mattress. The firm mattress is Sooooo comfortable for my wife and I. I will buy another one in the future and will recommend them to my friends.
I am enjoying the new 9” king soft-firmness mattress. However, if you enjoy memory foam, this may not be for you. In fairness to Sleep On Latex, they made that point clear to me when considering my purchase. Latex pushes back more that memory foam, but you won’t sink, either. Adjusting to the mattress has taken time. I am not sure if adding a...Read More topper as others have would improve what I feel is a fairly firm “soft” mattress? I have considered getting a soft topper as I have noted many others have done. Read Less
Got a twin size mattress for my daughter and she has been sleeping very well on it! I got the soft version and feel that it is the perfect firmness for her! Only complaint would be that it is difficult to make the bed, but definately a worthy trade off considering the quality of the mattress. Knowing my daughter is sleeping on a safe mattress is w...Read Moreorth the extra 10 mins it takes to make her bed!! Thank you for making such a great product! Read Less
met my expectations completely at a reasonable price, now I wake up with no back pains. I tried another product with a sleep on for 100 days and return if not satisfied, I returned it after 11 days.
We were happy with the firm mattress, and I'm even happier with the addition of the 2" soft latex topper, which feels like the ideal combination of support and softness. Great products, excellent customer service; highly recommended!
I've only ever slept on one mattress my whole life, so I dont have much mattress wisdom to offer. The mattress was a little firmer than I thought, but I sleep like a baby on it.
Liked what I felt in the store, but it feels a little less magical at home. However, I can't complain much because it still really beats my old crappy Serta.View More Reviews
Unlike many mattress stores that I have been in, this experience was far from pushy -- and I had a lower budget, but experienced great service and a good overall experience. In the end, selected one of their urban mattresses and am very pleased with the feel of the bed. Good stuff!
Just bought from the Berkeley branch and it was such a great experience. Todd was amazingly helpful, but not pushy at all. He just wanted to direct me in the right direction and in the end, I got an Urban Mattress that I just love. Couldn't be happier.
I had a great customer service experience when I went into Urban Mattress -- not pushy at all and I felt like I got the right bed when I left. Unfortunately, the bed isn't as comfortable as I first thought it was. It is a bit hard in the cold weather and I sometimes wake up with back pain. Still going to see if it gets better, but waiting to see.
Just bought an Urban Naturals mattress. I was really excited about the idea of it being all natural after some of things I read online about VOCs. Overall, it feels like a great mattress and I really don't mind that I paid more than a Casper for it being natural and not hurting my baby and me.
Great experience in the store and great experience when I got the mattress. The delivery folks were really friendly and the mattress ended up being the perfect thing for my back pain. I couldn't be happier.
Had a good experience in the store, but afterwards didn't get my mattress for over 3 weeks. There was a lot of back and forth, and I finally got it, but there wasn't good communication during that process and the company should try to get better at this piece of their customer experience. Overall, bed is okay.
I feel like I might have overpaid a little bit. I didn't do a lot of research because my friends told me about Urban Mattress. After I bought the Urban Naturals model, I looked online at similar mattresses and think that it may have been a little bit on the expensive side. Not a complainer, but should have looked at what was out there before I shopped.
Got my mattress from the Berkeley store and it was a great experience. Todd was amazing, not pushy, but helped me find what I needed. After that, I feel like I am actually sleeping better and living better as a consequence. Great stuff!
Bought Dunlopillo Harbor Lux Queen in June. By August, both sides sloped outward and there was a ridge down the middle. For $1,200, you would think it would have been a good quality mattress. It wasn't.
Won't be shopping here ever again.
Update: Amazing customer service! Got a message from Nathaniel, the owner. He said it sounded like a warranty issue. He offered to exchange my mattress, including exchanging it for a more expensive mattress, at NO ADDITIONAL EXPENSE. I picked another mattress I liked, and it will be exchanged next week. I was not even charged for delivery. Will be sending my daughter here to buy a mattress next week.
Won't be shopping for a mattress any place but URBAN MATTRESS.
I have only had one other mattress shopping experience, and it was DREADFUL (MattressLand, Springfield VA), so I don't have a very large basis for comparison. But, I DID end up buying a mattress here, so I am giving it a thumbs up. The staff was nice and not pushy at all. Answered our questions and provided a little guidance, and helped us find a great mattress. They provide free delivery to my house, free removal of the old mattress, and/or will help you to move the old mattress to a guest bedroom (or wherever).
Bonus: Urban Mattress donates 2% of the purchase price to a charity of your choosing (you can select one of four). I thought that was a really nice touch.
What a great experience! Our first day of shopping for our teen son's new bed set. We are not impulse buyers and very rarely make a purchase at our first stop. Josh made this an easy and painless process! Prices were comparable to other places and included a warranty and trial period. Thank you Urban Mattress!
Best experience I've ever had buying a mattress! Ethan at the Denver location was incredibly helpful for my husband and I when we decided to upgrade to a king bed. They encourage you to really lay on the mattresses and even turn on relaxing music for a full experience. They don't push certain beds on you and do not seem to be working on commission. Additionally, Ethan honored a sale price that we talked about even after the sale was over. Overall an incredible experience in terms of customer service, and the bed we're getting is the most comfortable I've ever slept on!
A Company with Heart I learned a lot about Urban Mattress Denver on a recent visit. The people at this company are doing some really great things outside of the sales floor. For instance, they support a program that helps convicted felons find work. This reduces recidivism and adds to the overall health of the economy. Plus, it's just a good thing to do for folks who may be looking for a second chance in life. There are some really wonderful mattresses at Urban Mattress Denver. I was really impressed with the upscale ones made by Vispring. Ethan, the owner, told me that The "VI" in Vispring stands for the Roman numeral 6. It represents the six turns to each coil. That makes a difference, believe me. You should try one out. This is a really great store with even better people. Sleep well!
The guys took time to ensure we picked the right mattress and they also have some pretty awesome financing options. Highly recommended for anyone that is in the market for a new mattress or Tempur-Pedic Thanks again!
Great experience! I was a little wary about buying a mattress - it had been a while and you hear stories about mattress salesman, but Urban Mattress totally went above and beyond expectations! We walked in, were greeted by two friendly, easy going salesmen, offered a beer(!) and then Ethan, the owner, listened to us. He guided us to a mattress that, immediately, felt right, but showed us a handful of others just to compare. He knew exactly what we were looking for and made the whole process smooth and easy. The price was competitive with what we had been looking at online at another place, and he threw in a mattress protector for free (a win-win for them since they have a 90 day return policy). They stock locally made mattresses with 15 year warranties. They also support local schools and non-profits and all-around nice people. Highly recommend!
This was my first ever dealing with a mattress store, but this will not be the last. Any future business that I have will be done with Urban Mattress. My situation was slightly odd but Ethan made everything a breeze. He was extremely knowledgeable about the type of mattress that I needed, and even set it up to be delivered to my new apartment. The delivery itself went so smoothly and the movers were courteous and quick! Overall this has definitely been a 5-star experience and I can't recommend these guys/gals enough! Thank you Ethan and thank you Urban mattress!
Don't know where to start, but I simply can't say enough good things about my experience shopping at Urban Mattress...I just moved from Chicago, and making a long drive plus moving heavy things left my body completely shot. With my other shopping options, I was going to have to be without a bed for a few more WEEKS. I'd gotten a quote from UM a few weeks before I got here, so I decided to follow up with them- Ethan, specifically- and he not only honored the original price he gave me, but made sure I had my bed within 48 hours. He was an absolute delight, and this bed is a dream (see what i did there?!). Don't bother with other options- this is the way to go. THANK YOU for a wonderful experience!
I went to this place because of the great reviews and quickly learned that this place was nothing like others described except for the ones that show they got lack of service as well I walked in to buy a mattress the owner actually came up to help me I was there maybe six minutes trying out a couple beds with another customer walked in and he walked away after helping her he did some work on his computer I was confused as to why he stepped away maybe was because I had too many questions concerning the way the beds were made and the quality of the material. I thought those are common questions and fair to ask especially learning that buying a bed is no easy task. During that time I also noticed a shift in his attitude which was sort of alarming being that he bragged about the beds he has that he designed and created except for the ones that are over $10,000 when I walked over that section and at that time he decided to come back over and talk to me (I tried this on purpose to see what he would do) It was clear as soon as I did this what kind of person he was. He doesn't really have patience for someone buying his lower end beds which makes no sense to me he should just open up an all high-end bed store. I went elsewhere and bought a great bed and a much better deal than what I think much better quality from all of my research and visiting various other stores
This was an enjoyable experience. Large selection, fair prices, nice people to deal with. They lived up to their word and delivered as promised. My wife loves the mattress. We feel good to recommend.
Looking reviews, this place looks like quite the mixed bag. And while I cannot speak to the full shopping experience, I can speak my visit to their Colorado Blvd store. While I feel we were steered towards the extremely expensive mattresses, I can not think of a sales experience that didn't start by showing me the top of the line so I could "compare" property. That is sales, and I have learned to accept it. After learning why a mattress can cost more than my car, we spoke with a gentleman named Ethan who I believe is one of the owners. He was very knowledgeable, and also told us about what they are doing for charity in the Denver area. They specifically contract with a group that works with recently released convicts so that these who are entering the workforce with a large black mark on their CV an get work and d all for both themselves and an employer. Also a portion (I believe we were told 2%) of the sale is donated to local charities. And if you of not are for the charities they normally donate towards, you can request they donate it to the local charity of your choice. That is pretty awesome! Anyway, the only reason I would not purchase a mattress from Urban Mattress is that I have a family member in the industry and I know that Thanksgiving would be horribly awkward for the remainder of my years if I were to by a mattress from else. Granted if Ethan could get me g killer deal, I might be willing to live with some extra awkward with my stuffing.
I have had the mattress for 2 years and it is still just as comfy now as the day I got it. Got a bed stand for it a couple weeks ago for it. Easy set up. Great customer service, good prices.
Who knew trying mattresses could be so enjoyable? My fiancée and I went to three different mattress stores to try mattresses, and not only was the experience here so much better, but the beds were too. Johnny and Ethan helped us out with our purchase, and they did a great job. They tried to keep us in our price range, and left us alone to try things out, while at the same time answering all our questions. Also, stellar drinks.
We just had an amazing team deliver a HEAVY king mattress up our very old staircase. Urban Mattress has been an awesome team to work with, from the service in the store to the quick and professional delivery.
My husband and I were both waking up with back pain so we went in "just to look" but were so blown away by the quality and price we left with a brand new adjustable king bed. The bed was delivered the next morning and the crew even moved the existing bed into our guest room for us. The shopping experience was not just easy but enjoyable! Thanks UM!
Great customer service and a great mattress is what you get at Urban Mattress Boulder. I worked with Ken and got a knowledgeable sales associate. I initially got a mattress that was too firm and Eric was terrific about exchanging it for a different model. No extra cost to deliver to Nederland (twice!) and the guys were on time, quick and professional. I ran the mattress store gantlet doing research before buying, visiting 9-10 places. I found UMB was the most customer friendly of the group. After having back pain for a year, I finally bit the bullet and invested in my sleep quality with new mattress. Their product is more expensive but of much better quality and ultimately the 15 year no sag warranty sold me. After a month sleeping on it, I am extremely happy with this purchase and my buying experience. I will be buying from them again for our guest room. I highly recommend Ken and Eric over at Urban Mattress Boulder.
If you are looking for a mattress that is something out of the ordinary or have very special requirements, this is the place. It's family owned and run and the family member I worked with was incredibly knowledgeable and helpful. No high pressure but was happy to spend time with me and write up a proposal even though I was not ready to buy immediately. These are high cost mattresses but worth it, given that they include a lot of natural components, not just the mass produced trend of the year. They even called me in advance of a special sale recently to let me know the savings on my choice. It's wonderful that they don't upsell by package pricing like a lot of the chains. You can actually get "just" a mattress if that's what you want and need. We had recently already changed our base and want to assess that before changing another aspect. I will be back when I am ready to make the purchase of this model or the more expensive one I am still considering as there are pro and cons of each and a higher end product I have had in the past.
We needed a mattress four our son who just moved to town. Urban Mattress was the perfect choice! Eric was super friendly and helpful, guiding us to the perfect mattress. Delivery was free- and we had the mattress the next day. This is definitely the place to go for a quality product and excellent customer service!
Great experience for a great quality mattress. Confident sales team. No nonsense. In and out in 20 minutes. Mattress delivered 3 hrs later. Easy. Thank you!!
Best mattress store and customer service! Billy, Eric, Alexa and Ken were all so helpful and experts at helping us find the right mattress. We thought we found the perfect mattress and it turns out it was too firm for us. They exchanged it for the true perfect mattress after lots of visits and conversation about what we wanted in a mattress. We love it! We truly apprciated how friendly, caring and knowledgable they all were.
Superb service. Have never slept better, and don't want to get out of bed in the morning!! They were even willing to give me a temporary brand new mattress until the swell fancier one I bought was custom made. Everyone I came in contact with were wonderful and helpful. Delivery guys were clean cut, thoughtful, on time, reliable, nice, well trained, and as a bonus, delightfully funny.. overall shopping at Urban Mattress was dynamite experience. Highest recommendations,, I will never shop any other mattress company in Boulder..
I spent 6 months gearing up to buy a mattress because it's a major investment! I couldn't be happier to have gone with Urban Mattress. I originally purchased a firm mattress that ended up not being the right fit for my husband and I. The guys at Urban Mattress made the exchange easy, guilt-free, and super convenient. They GENUINELY care about getting you the perfect fit. Not to mention, the quality of their products is unparalleled. Without question, I will be telling everyone to go here to find their next mattress.
Excellent service, excellent knowledge, and we feel like we made an excellent purchase! Really very happy with our experience today and will be back for our next mattresses!
I highly recommend this mattress store. Very knowledgeable staff - the owner has been working with mattresses for almost 40 years. They have incredible quality mattresses at a very reasonable price, and are not a chain store. 10 year warranty. I found the owner extremely trustworthy, I think the whole transaction took 15 minutes because I told him exactly what I wanted and the price range, and he took me to the exact bed that I needed. That kind of service requires a certain kind of knowledge, intuition, and artistry that can't be found in sales people that have been in the industry for five months and work on commission. Plus the mattress will end up in my house for free within 24 hours. Honestly how could you ask for more.
Needed a mattress for my son's new big boy bed. These guys were awesome! I really appreciated that the sales guy was not pushy and he made delivery arrangements so quick and easy. I made a mistake to order the wrong size mattress and he took care of it without any problems. Great service, awesome mattress! The transition from crib to bed was so easy! I think the super comfy mattress helped. Thank you!
Very nice mattress store with high end choices. They have mattresses that cost 20 K plus made of horse hair and fine stuff.. :) really seriously. I just had to pick up a metal frame for my very plain but comfortable king size bed and found out a lot about many amazing mattresses. The gent was very nice who I talked too but I can never see spending 20 k on a mattress. Seems silly.
In the middle of a mattress emergency purchase they were calm, didn't take advantage of the "had to have" situation, the mattress was on time with tons of very helpful options and communication prior too. We were on the 4th floor, no elevator and not a single "look" or complaint, just wonderful! Oh, and the mattress is probably the best we have EVER had!!
We bought a queen sized mattress here today and had a very good experience. All salespeople were friendly and helpful. They weren't pushy, they gave us a few options and then left us to decide. We chose a mattress that was comparable to others we had seen in town and about $100 less than what other places were offering. The ambience was also nice--there's a water feature, fresh coffee, and nice lighting. It made me feel like taking a nap, which might be the point! I would definitely buy from them again! Oh, and free delivery is a nice touch!
FANTASTIC! Don't buy a mattress anywhere else. Service is great and the mattress is amazingly comfortable. The salesperson was extremely patient as we tried out a TON of mattresses and then referred us to the owner for a recommendation when we were couldn't make up our minds. Once we explained our dilemma (differences in softness requirements) he actually recommended a much less expensive option than we were originally considering - and we're both very happy with it. Slight delay in delivery (hour or so) due to confusion with the address but they called immediately upon realizing the number had been written down incorrectly and followed up with me twice. I'll never go elsewhere for a mattress!
Very positive experience from the moment we walked through the door until mattress and accessories were delivered.