Sleep Number Mattress Reviews

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Sleep Number

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Sleep Number has innovated over the years. What most people know them for is their firmness number technology that allows you to adjust the firmness on either side of the bed with the touch of a remote. However, over the last few years, they have launched more smart technology in their mattresses. This tech adds sleep tracking and automated adjustment as you sleep. While most sleepers find this technology very interesting, there are some complaints from customers about durability and long term comfort. Read on to drilldown into each of their mattresses.

Mattress Score

Overall Score: 7.5/10

Customer Satisfaction: 7.4/10

Price Value: 8.2/10

No Back Pain: 8.5/10

Price: $499-$7099

Trial Period: 100 Days

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Sleep Number's Specifics

Sleep Number has revolutionized the mattress industry with their adjustable firmness number technology. They also have added smart features, like sleep tracking, responsive comfort, and temperature balancing on some mattresses. These features have excited customers of late, but there have been some complaints about durability. Specifically, customers have reported needing to replace the electronics and adjustable air bladders due to faster than expected breakdown.

If you are concerned about a long lasting comfort and are interested in finding a more cost-effective long term approach, take a look at our list of top rated mattresses. Specifically, if you are looking for a number bed with a trial and a longer warranty on the componentry, take a look at our review of the Saatva Solaire mattress. Alternatively, if you are looking for a smart mattress, take a look at Eight's new Pod mattress with dynamic temperature and smart features.

Quality of Materials

Sleep Number makes four different lines of mattresses. Each of them has the core DualAir adjustment, which allows sleepers to customize their firmness level nightly. These are air bladders that can be adjusted by remote control. Although Sleep Number has optimized these for years, the durability of these bladders and the pumps to fill them is much less than a standard memory foam or innerspring mattress.

The pros: Couples can set firmness preferences nightly so the bed's feel will adapt to your wishes.

The cons: The technology is more expensive than other online options, and there are some customer concerns around the durability of the air bladder systems.

Mattress Types

We'll go through each of Sleep Number's lines in depth. The biggest differences between them is more or less cooling, memory foam, plush feel, and technology options that affect the final price.

Classic

The Sleep Number classic line is the entry point (and lowest priced) offering from Sleep Number. It offers three different mattresses: the c2, c4, and CSE. The main differences between them are more of a memory foam comfort layer above the DualAir system. The middle grade c4 offers a 10'' profile, 1.5'' memory foam comfort layer, and 3 zones of air bladders for adjustable firmness. These come with sleep tracking built in.

The pros of this line is that it is the most affordable line and offers all the customization features that make Sleep Number popular.

The cons are that some complain that the technology has durability problems

Price Range: $599-$2199

Final Score: 7.6 / 10

Performance

The Performance Series offers a higher profile than the Classic series, with the addition of more memory foam. Additionally it is a more cooling foam layer for those that sleep warmer. The entry level of the series is the p5 and offers an 11'' profile with 2'' of cooling memory foam. These mattresses also come with a sleep tracker and Responsive Air™ technology that subtly adjust the firmness while you sleep.

The pros: Mid-grade Sleep Number option with more between you and the air bladders for additional memory foam comfort and cooling.

The cons: Despite the additional foam, the durability of the air system is still a concern for sleepers.

Price Range: $1849-$3199

Final Score: 7.5 / 10

Innovation

Sleep Number's Innovation series is the luxury line of Sleep Number's lineup. They have four mattresses in the line: i7, i8, i10, and iLE. The highest rated i10 has a 15'' profile, two layers of reversible foam, which allow for individualized support over the air system. These come with the addition of temperature balancing technology, along with the sleep tracking and Responsive Air™ technology.

The pros: This is the highest rated Sleep Number line, which offers more features that are alike to a layered memory foam bed.

The cons: Though this is the highest rated Sleep Number, the bed still uses the same bladder technology that customers complain about durability issues. The price for these mattresses is quite high versus competitive offerings.

Price Range: $2199-$5999

Final Score: 7.7 / 10

Cooling Memory Foam

The newest addition to Sleep Number's line-up is their Cooling Memory Foam line, which offers more pressure point relief with layers of contouring memory foam on the surface layer. Their m7 Smart Bed utilizes airy open cell technology in the 5'' memory foam surface comfort layer for extra air flow to diffuse heat away from sleepers. Overall, customers have good things to say about initial comfort, but there were some complaints about durability for the luxury price tag.

The pros: Both contouring and support customization in one mattress.

The cons: Some complaints remain about the durability. The price tag is quite high versus some competitive alternatives.

Price Range: $2649-$6498

Final Score: 7.6 / 10

Browse Sleep Number Customer Reviews

Going with the C2 and adding my own bells and whistles

Very grateful for Candid Reviewer's advice. We were interested in the C2 after seeing the excellent rating it received from Consumer Reports, with high marks for durability, side and back sleeping. We went to the sleep number store, stuck to our plan and avoided being up- sold, and bought (on Amazon) both the recommended fiber topper and a gel topper to experiment with once the C2 arrives. We also are using our old metal frame with a queen-size bunkie board ($69), for a nice savings compared to the $300 foundation from sleep number. More $ for new sheets and bedding!

Not perfect but best mattress I've had in....well ever.

3.5 stars if I could. Last November, we got the Sleep number C2 due in part to the top review here.

This is my 8th mattress/mattress adjustment in 6 years. We upgraded from my 20 year old twin sized mattress and until now we have been plagued with back problems. The sleep number has been great for good night sleeps and no back problems anymore. My Sleep #35, wife's #30

Why the 3 stars then....

Overly glorified air mattress. Our 5th mattress was an $80 air mattress with a built in pump. I freaking loved that thing but the wife not so much. The sleep number is no different. The problem lies in the bladders. There are two independent bladders so two different firmness can be achieved. The split, there is a very noticeable casm between my wife and I if go to close to her I roll down. If I'm not centered have a tendency to bottom out do to air shifting. That said the bladders are to thin and I bottom out with my side set to a 50. I prefer to sleep on a 35-40 but for lying in bed with my head up I need to adjust the bed higher so my arse isn't on the hard plastic lower mattress. Speaking of lower mattress, this thing is composed of about 12 hard plastic rails that are aprox 4"-6" high. I've got my bed on my old box spring and it slides all over causing me to jam a falling out rail back in every week or so.

Cuddlings a pain with the grand casm to work around. Sex must be planed so the bladders can be at 100 each.

All that said the C2 is a good mattress but I have made some improvements to make it a great mattress: 3" gel topper and a 3" down quilted topper under the bladder mattress to lessen the bottoming out. I'm eventually going to build bed frame for proper height, box spring containment, and support for sides of the bladders.

The sleep numbers best quality is it offers options it's short comings are easily fixed and it's way eaiser to move than normal mattress set.

I will not buy any other bed again.

Best bed I ever had. I'm a big person 300 Plus pounds...At year 10 the pump went out and I called...they still had my info and sold me a new pump at 1/2 price. It's went through 2 moves and is still great! My husband is also big so it stands up to heavy folks. Folks on the phone were friendly and helpful. I'm looking now to buy my son one.

So far, So Good!

We decided to try a sleep number bed based on the other reviews here, and the fact that I haven't been able to sleep for more than 4-5 hours at a time and waking up feeling like I had been run over by a truck. I am by nature a skeptic, not wanting to believe ads and doing my own research is much more important than just taking some ad at it's face value.
We have had the bed for a little over a week now and I can say that I'm up to about 6.5 hours of sleep. We are still adjusting to the concept of setting the number to one that is most comfortable. I'm a 65 and the wife is at 75. Time will tell. Overall, the bed went together nicely, wish some of the zippers were better in quality and it does take some getting used to the foam boarders. They sit a bit higher than the mattress so you can definitely feel the edges. Having said that, I sincerely hope that this will be a long term solution for us.
I did make a YouTube Video of the unbox of the mattress that provides some insight into what it takes to set up this mattress.
[...]

Warning: Sleep Number Beds Last Only 6 Years

My wife and I purchased a sleep number bed, a 5000 Queen Set, Dual, Ptop, Wireless in 2006. The bed was installed by the company's installers and has not been moved since that time. My wife and I are the only one who have ever slept on the bed. We do not have children and so no child has ever jumped on the bed.

About a year ago we noticed that the sides of the bed were pushing out and there was a depression on both sides where he lay when sleeping. Even with full pressure this did not go away. This kept getting worse so we called Customer Support.

The first person we called told us that we should have put a piece of plywood under the mattress to increase support and if we had done so we would not be having problems. However, neither any of the instructions nor the installers said anything about the bed needing extra support.

When we called back to order the almost $400.00 repair parts this person said she did not know anything about needing plywood support and there was no written indication about this on the previous person's phone call. It seemed the lady was suggesting my wife was lying. I can only conclude that the other person should not have inform us about this design flaw.

Also read the warranty information carefully. I did not. After 7 years I am responsible for over 44% of the cost of the repairs.

I will say these beds are very comfortable and you will enjoy the comfort they afford. However, do not believe that they will last for 20 years. Mine lasted for 6 years. If you have young children who like to play on the bed keep them off this bed!

I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress

This is for the C2 select comfort bed.
There are many mixed reviews about these beds and they are basically very expensive for an air mattress with very cheap and thin padding between the cover and air mattress. My biggest problem with the bed is that it has very little adjustment. While the numbers go from 0 to 100 they are in increments of 5 so there isn't as much adjustment as there would appear to be (intentional deception?). I'm kind of stuck in the middle so that if I make the bed soft enough I wake up with back pain, when hard enough to not have back pain I toss and turn all night. I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress. If you do buy it decide quickly if you can adjust it for your comfort level. I kept thinking I could get the adjustment right and let the return period expire. Also, returns are expensive and difficult.

One moth in and love it, after a few tweaks

Great bed but..... they should call it build a bed. Sleep Number has an odd business model and they want to charge you for all kinds of silly extras.
The key to buying this bed is wait for a sale and only buy the bed no extras as other reviews state here.
The good : The bed is adjustable and you quickly find the right amount of air firmness you need. The mattress is super light so making the bed is a breeze.
The Bad :sleep number charges insane amount for the base get a good piece of plywood, the sleep number base is plastic don't pay for delivery or legs for the base.
The bed feels as others stated like a camping mattress what made the bed great for us is a 2 inch gel memory foam the bed went from bad to a great night sleep, So lets call this a build a bed start with the base model customize it yourself.

DO NOT BUY THIS BED!!!! READ YOUR WARRANTY!!!

After having the bed for the past 10 years, I have had the bed pillow top replaced 2 times because of mold issues. I called the warranty again because the pillow top is coming apart after 4 years and they say i have to pay 60% for a new replacement. This is crazy. Went to buy by Sterns and Foster and they have a full replacement on their beds if they come apart..wow a much better bed then the Sleep by number.

BUYER BEWARE!!

I purchased a C2 bed and slept on it for a week, and each night woke up with back pain. It is honestly the worst mattress I have ever slept on. I started sleeping on the floor because it was more comfortable. The materials are not worth $1,200, they are probably making over 300% profit margins because the cost couldn't be more than $300 for the whole bed. The side walls and chambers do not meet together well, so there are dips all throughout the bed. A pillow top or cushion could not cover up the unevenness of the bed.

BUYER BEWARE: They will not refund you the $90 shipping it cost to UPS your bed to your house, and they will charge you another $90 for labels to return the bed via UPS

ONLY buy the C2 mattress, no upgrades (comprehensive overview)

My wife and I did extensive research before purchasing a Sleep Number bed, and we were surprised by much of what we learned. I want to share some of that information now, then I'll return periodically to report on how well we're sleeping.

WHY A SLEEP NUMBER BED
There are two main reasons to buy a Sleep Number bed: (1) so you can change the firmness of your mattress to suit your preferences, which may change over time, such as during pregnancy or while recovering from a back injury; and (2) so you can have a different level of firmness on each side of the same mattress to accommodate two sleepers with very different comfort preferences. If you don't care about either of those benefits, there's no reason to buy a Sleep Number bed that wouldn't be just as well served by other, cheaper options, such as a spring mattress.

WHAT TO KNOW BEFORE YOU BUY A SLEEP NUMBER BED
All Sleep Number beds use the same quality of pump and air bladder (the size of the bladders may vary, but it makes no difference to comfort). The taller air bladders or "upgraded" layers of padding are not necessarily desirable. In fact, customer reviews are consistently highest for the most basic model, the C2, which gives you the most "bang for your buck" and seems to produce far fewer complaints than their higher-end models.

A Sleep Number bed essentially is a glorified air mattress. The benefit of an air mattress (versus springs or memory foam) is that you can adjust the firmness of the bed from 0 to 100. In practice, this means the bed adjusts from uncomfortably soft (to the point of sinking into it like a hammock) to uncomfortably firm (like laying on a board). Most people will prefer a sleep number somewhere between 30 to 60. Presently, my wife's "sleep number" is a very soft 35, while mine is a fairly firm 60.

You only need the MATTRESS (which includes the air bladders and pump). The Sleep Number box frame is overpriced and not required. Any appropriately-sized box frame will work. The Sleep Number salesperson will likely warn you that traditional wooden box frames tend to expand and contract as the temperature and humidity change, but their "special" polymer box frame won't. Ignore the sales pitch. You don't need it as long as you have a solid, flat foundation for the mattress. We used the box frame from our previous bed, and it works great.

Do NOT buy a "high-end" Sleep Number bed. Customers appear to be consistently and significantly LESS SATISFIED (long-term) with Sleep Number's upgraded models. Search the Internet, and you'll see a distinct pattern in customer reviews: The simpler the model (C2 is the most basic), the happier the customer (on average). The upgraded models also seem unjustifiably overpriced. For instance, in the C3, Sleep Number merely adds a little foam padding and a slightly taller air bladder, but the price jumps by $300 or more! (You could buy a thicker mattress topper of better quality foam for half that price or less.) In short, the most cost-effective (and frankly, most comfortable) choice is to buy the basic C2 model, then purchase a 1" to 3" thick, high-quality memory foam topper from another supplier. You'll spend less money AND sleep better! One caveat: Don't overdo it on the thickness of the memory foam toppper. A topper about 2" thick is plenty to add a touch of luxurious softness, while the C2 mattress provides you with a highly-adjustable firmness level. Thicker toppers have a greater tendency to sink in and sag (a frequent complaint about memory foam after extended use), and thus, can negate the benefits of buying a firmness-adjustable air bed in the first place!

A queen-sized C2 Sleep Number mattress with dual bladders (so each "half" of the bed can be set to a different firmness) costs about $700.00, and the Sleep Number mattress protector (which adds a 10-year warranty) costs another $200. After tax, you're looking at around $1,000 for an air mattress with a warranty that, by many reports from other customers, may not actually be backed by the manufacturer. Nonetheless, having had TWO very disappointing experiences with two different high-end memory foam beds (each in the $1,000 price range), my wife and I decided to give the C2 a try. We will be satisfied with our purchase if our bed stays inflated for at least a decade, and adjusts in firmness when we need it to. Only time will tell.

WHAT TO KNOW WHEN YOU BUY YOUR SLEEP NUMBER BED -- DELIVERY/SHIPPING
When you buy a Sleep Number bed, you can pay approximately $160 for delivery and setup, or you can pay about $90 for UPS delivery. Unless you're physically challenged or disabled, I'd save money by opting for the UPS delivery. The bed is easy to set up yourself. It arrives nicely packed in a relatively small box with clear instructions. To save even more money, wait for a promotion period when Sleep Number offers free shipping, and then make your purchase. That's how my wife and I escaped paying any setup/delivery costs.

WHEN YOUR SLEEP NUMBER BED ARRIVES
When your Sleep Number bed arrives (assuming you didn't pay for setup), it is easy to assemble. You lay out the mattress cover on a box frame, unzip the top, insert foam stiffeners around the perimeter of the bed, drop in the air bladders, attach the air pump, inflate the bladders, and zip the top of the mattress back on. Done! It only took me about 30 minutes to set up a dual bladder Queen-size bed, and at least half of that time was spent waiting for the bladders to inflate (the initial inflation is slow).

PERFORMANCE
On the first two nights of sleeping on our bed, we tried an old, 4" thick memory foam topper that we had stored in the closet for the past five years. As expected, the 4" of foam was TOO thick and allowed my spine to sag. Even with the C2 mattress itself set to a moderately firm 50 on the first night, and a very firm 70 on the second night, I woke up both mornings with a lot of back pain due to the sinking effect of the (thick) topper. I also sweated a lot both nights because memory foam runs very warm and doesn't breathe well. My wife had no complaints about the mattress itself (she chose a much softer sleep number of 35), but she also sweated and felt uncomfortably hot due to the memory foam topper. We reminded ourselves that we bought this bed to get away from our disappointments with memory foam, so the topper went back into the closet.

On the third and fourth night, we slept with no topper at all (only the C2 mattress and the very thinly padded mattress protection cover we purchased). Initial comfort wasn't great (it doesn't feel "soft as a cloud" because you feel the air bladder pressing smoothly but stiffly against you through the padding). However, the level of back support and sleep-through-the-night comfort were both dramatically better. I woke up with almost no back pain. That confirms the C2 mattress's ability to fulfill the firmness and support needs that we couldn't get from our two previous, high-end memory foam mattresses. Now the task is to find an appropriate topper to add that extra touch of initial softness against our backs.

After a lot of research into memory foam alternatives, we settled on the Downlite Extra Plush Bamboo Top Mattress Pad (sold here on Amazon). Once we've received it and slept on it a few nights, I'll write a separate review for that product, as well as return here to report the overall results on our happiness with the C2 mattress. Stay tuned...
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[UPDATE 7-19-2013: After three weeks on this bed, we're definitely sleeping much better. The first week was a bit rough as we adjusted to the new feel of an air bed, but the last two weeks have been great. The C2 mattress, combined with a Downlite Extra Plush Bamboo Top Mattress Pad, is substantially more supportive than the memory foam mattresses we used previously. Although the initial comfort doesn't feel quite as luxuriously soft when you first lay down on the bed, our actual through-the-night sleeping comfort is outstanding. My sleep number has hovered around a (firm) 65, while my wife continues to prefer her much softer 35. We both agree the Downlite topper made the bed feel substantially better since it is just thick enough to prevent us from feeling the air bladders in the C2 bed.

I also noticed that the Downlite topper feels firmer and more supportive than the upgraded beds we tried out in the Sleep Number store, reinforcing my suspicion that higher-end Sleep Number beds use layers of memory foam which probably sink in over time and cause back pain like we experienced with our previous memory foam beds. That probably accounts for why the higher-end Sleep Number beds are reviewed much more negatively than the basic C2 mattress. If you can give up the pleasure of that initial cozy feeling you get from memory foam, the C2 mattress and Downlite topper are a great combination that will give much better (and adjustable) sleep-through-the-night comfort and support for those who suffer from chronic back pain. So far, we're quite pleased.]
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[UPDATE 9/10/2013: After two full months sleeping on the C2 Sleep Number bed and our Downlite topper, I am THRILLED with the improvements in my neck and back pain--which have essentially disappeared. Each time I lie down on the bed, I'm still aware that the initial "cushy" softness of the memory foam is missing, but after lying down for a few seconds, that observation immediately gives way to a pleasant impression of how firm and supportive the bed feels against my back. After two months, that same initial impression continues to replay in my mind when I go to bed each night.

More importantly, I can now attest with full confidence that the C2 mattress and Downlite topper combination alleviates ALL of the neck and back pain issues I was experiencing with the memory foam mattresses and toppers we have previously slept on. In two months, I haven't had ANY serious problems with pain--and that's a remarkable change from the almost daily pain I was experiencing before.

More impressively, a week ago, I strained my back badly when I slipped while raising a sailboat mast and strained to catch the mast before it slammed down onto the concrete. The last time that (same incident) happened, I couldn't move out of my bed for two full days and I suffered excruciating lower back pain for three weeks before I recovered full mobility. This time, although the pain and strain felt nearly as bad as last time, I was able to get on my feet the next morning and now, a week later, although my back is still tender, I'm recovering exponentially faster than before with near-full mobility and can again lift modest amounts of weight (like my one-year-old daughter) comfortably. The only possible explanation is that this bed is so supportive, it is accelerating my recovery. I now realize now that the last time I injured my back, the memory foam topper we had at that time was probably exacerbating the strain at night, stretching out my pain and debilitation unnecessarily.

Suffice it to say that I am well pleased with the Downlite topper and our C2 Sleep Number mattress. My wife--who is now pregnant--has remarked a few times that she misses the cushy softness of the memory foam a lot, but even she (with her much better back) agrees that this bed's supportiveness is still much better and gives her better "through-the-night" sleep comfort. She just likes her bed to be very soft feeling, and this topper just isn't as initially soft as a more foam-like material would be.]
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[UPDATE 3-11-2014: Well, my wife just completed her pregnancy with our third child and she has said repeatedly throughout the last trimester that she was glad to have an adjustable bed. So far, we've had no air leaks, no signs of premature wear, nor any other complaints. We continue to get good support and comfort from this bed. My wife still occasionally mentions her desire to put a one-inch memory foam topper under the Downlite topper just to increase the initial softness a little, but it's such a small issue, she hasn't really gotten around to it yet. We're plenty comfortable. I can definitely say now that the approximately $1000 investment in this bed was well worth it. We're glad we bought it, and continue to find the adjustment feature useful whenever I have a strained back or my wife's body is changing as it does through a pregnancy and thereafter.]

[UPDATE 12-28-2015: Well, years later and this bed is still holding up great -- with no evident signs of wear, despite three little girls who occasionally jump on it (though we tell them not to) -- and still giving us sleep-through-the-night comfort. Every three months or so, it seems we have to readjust the bed: deflating it down to its lowest setting (20, I think), then inflating it up to its highest setting (100), and then dialing it back down to our preferred sleep number (mine is 55 or 60). This seems to recalibrate the bed's pressure gauge. If we don't do it, we notice that after a few months our sleep number starts to feel "softer" than it is supposed to... as if the bed has let out a little air and/or fallen out of calibration. It takes so long for this to happen that I don't think it can be attributed to a leak (the bed never goes flat!). It just seems to be a quirk that is easily resolved using the recalibration method I described.

Also, having slept on this bed through several more hot seasons, I will say it again: we sleep much cooler on hot Georgia nights than we ever did on memory foam! Overall, we're very pleased with this bed. It's not dreamy soft, but it is comfortable and supportive.]

Not perfect but best mattress I've had in....well ever.

3.5 stars if I could. Last November, we got the Sleep number C2 due in part to the top review here.

This is my 8th mattress/mattress adjustment in 6 years. We upgraded from my 20 year old twin sized mattress and until now we have been plagued with back problems. The sleep number has been great for good night sleeps and no back problems anymore. My Sleep #35, wife's #30

Why the 3 stars then....

Overly glorified air mattress. Our 5th mattress was an $80 air mattress with a built in pump. I freaking loved that thing but the wife not so much. The sleep number is no different. The problem lies in the bladders. There are two independent bladders so two different firmness can be achieved. The split, there is a very noticeable casm between my wife and I if go to close to her I roll down. If I'm not centered have a tendency to bottom out do to air shifting. That said the bladders are to thin and I bottom out with my side set to a 50. I prefer to sleep on a 35-40 but for lying in bed with my head up I need to adjust the bed higher so my arse isn't on the hard plastic lower mattress. Speaking of lower mattress, this thing is composed of about 12 hard plastic rails that are aprox 4"-6" high. I've got my bed on my old box spring and it slides all over causing me to jam a falling out rail back in every week or so.

Cuddlings a pain with the grand casm to work around. Sex must be planed so the bladders can be at 100 each.

All that said the C2 is a good mattress but I have made some improvements to make it a great mattress: 3" gel topper and a 3" down quilted topper under the bladder mattress to lessen the bottoming out. I'm eventually going to build bed frame for proper height, box spring containment, and support for sides of the bladders.

The sleep numbers best quality is it offers options it's short comings are easily fixed and it's way eaiser to move than normal mattress set.

Going with the C2 and adding my own bells and whistles

Very grateful for Candid Reviewer's advice. We were interested in the C2 after seeing the excellent rating it received from Consumer Reports, with high marks for durability, side and back sleeping. We went to the sleep number store, stuck to our plan and avoided being up- sold, and bought (on Amazon) both the recommended fiber topper and a gel topper to experiment with once the C2 arrives. We also are using our old metal frame with a queen-size bunkie board ($69), for a nice savings compared to the $300 foundation from sleep number. More $ for new sheets and bedding!

I will not buy any other bed again.

Best bed I ever had. I'm a big person 300 Plus pounds...At year 10 the pump went out and I called...they still had my info and sold me a new pump at 1/2 price. It's went through 2 moves and is still great! My husband is also big so it stands up to heavy folks. Folks on the phone were friendly and helpful. I'm looking now to buy my son one.

So far, So Good!

We decided to try a sleep number bed based on the other reviews here, and the fact that I haven't been able to sleep for more than 4-5 hours at a time and waking up feeling like I had been run over by a truck. I am by nature a skeptic, not wanting to believe ads and doing my own research is much more important than just taking some ad at it's face value.
We have had the bed for a little over a week now and I can say that I'm up to about 6.5 hours of sleep. We are still adjusting to the concept of setting the number to one that is most comfortable. I'm a 65 and the wife is at 75. Time will tell. Overall, the bed went together nicely, wish some of the zippers were better in quality and it does take some getting used to the foam boarders. They sit a bit higher than the mattress so you can definitely feel the edges. Having said that, I sincerely hope that this will be a long term solution for us.
I did make a YouTube Video of the unbox of the mattress that provides some insight into what it takes to set up this mattress.
[...]

Warning: Sleep Number Beds Last Only 6 Years

My wife and I purchased a sleep number bed, a 5000 Queen Set, Dual, Ptop, Wireless in 2006. The bed was installed by the company's installers and has not been moved since that time. My wife and I are the only one who have ever slept on the bed. We do not have children and so no child has ever jumped on the bed.

About a year ago we noticed that the sides of the bed were pushing out and there was a depression on both sides where he lay when sleeping. Even with full pressure this did not go away. This kept getting worse so we called Customer Support.

The first person we called told us that we should have put a piece of plywood under the mattress to increase support and if we had done so we would not be having problems. However, neither any of the instructions nor the installers said anything about the bed needing extra support.

When we called back to order the almost $400.00 repair parts this person said she did not know anything about needing plywood support and there was no written indication about this on the previous person's phone call. It seemed the lady was suggesting my wife was lying. I can only conclude that the other person should not have inform us about this design flaw.

Also read the warranty information carefully. I did not. After 7 years I am responsible for over 44% of the cost of the repairs.

I will say these beds are very comfortable and you will enjoy the comfort they afford. However, do not believe that they will last for 20 years. Mine lasted for 6 years. If you have young children who like to play on the bed keep them off this bed!

I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress

This is for the C2 select comfort bed.
There are many mixed reviews about these beds and they are basically very expensive for an air mattress with very cheap and thin padding between the cover and air mattress. My biggest problem with the bed is that it has very little adjustment. While the numbers go from 0 to 100 they are in increments of 5 so there isn't as much adjustment as there would appear to be (intentional deception?). I'm kind of stuck in the middle so that if I make the bed soft enough I wake up with back pain, when hard enough to not have back pain I toss and turn all night. I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress. If you do buy it decide quickly if you can adjust it for your comfort level. I kept thinking I could get the adjustment right and let the return period expire. Also, returns are expensive and difficult.

One moth in and love it, after a few tweaks

Great bed but..... they should call it build a bed. Sleep Number has an odd business model and they want to charge you for all kinds of silly extras.
The key to buying this bed is wait for a sale and only buy the bed no extras as other reviews state here.
The good : The bed is adjustable and you quickly find the right amount of air firmness you need. The mattress is super light so making the bed is a breeze.
The Bad :sleep number charges insane amount for the base get a good piece of plywood, the sleep number base is plastic don't pay for delivery or legs for the base.
The bed feels as others stated like a camping mattress what made the bed great for us is a 2 inch gel memory foam the bed went from bad to a great night sleep, So lets call this a build a bed start with the base model customize it yourself.

DO NOT BUY THIS BED!!!! READ YOUR WARRANTY!!!

After having the bed for the past 10 years, I have had the bed pillow top replaced 2 times because of mold issues. I called the warranty again because the pillow top is coming apart after 4 years and they say i have to pay 60% for a new replacement. This is crazy. Went to buy by Sterns and Foster and they have a full replacement on their beds if they come apart..wow a much better bed then the Sleep by number.

BUYER BEWARE!!

I purchased a C2 bed and slept on it for a week, and each night woke up with back pain. It is honestly the worst mattress I have ever slept on. I started sleeping on the floor because it was more comfortable. The materials are not worth $1,200, they are probably making over 300% profit margins because the cost couldn't be more than $300 for the whole bed. The side walls and chambers do not meet together well, so there are dips all throughout the bed. A pillow top or cushion could not cover up the unevenness of the bed.

BUYER BEWARE: They will not refund you the $90 shipping it cost to UPS your bed to your house, and they will charge you another $90 for labels to return the bed via UPS

ONLY buy the C2 mattress, no upgrades (comprehensive overview)

My wife and I did extensive research before purchasing a Sleep Number bed, and we were surprised by much of what we learned. I want to share some of that information now, then I'll return periodically to report on how well we're sleeping.

WHY A SLEEP NUMBER BED
There are two main reasons to buy a Sleep Number bed: (1) so you can change the firmness of your mattress to suit your preferences, which may change over time, such as during pregnancy or while recovering from a back injury; and (2) so you can have a different level of firmness on each side of the same mattress to accommodate two sleepers with very different comfort preferences. If you don't care about either of those benefits, there's no reason to buy a Sleep Number bed that wouldn't be just as well served by other, cheaper options, such as a spring mattress.

WHAT TO KNOW BEFORE YOU BUY A SLEEP NUMBER BED
All Sleep Number beds use the same quality of pump and air bladder (the size of the bladders may vary, but it makes no difference to comfort). The taller air bladders or "upgraded" layers of padding are not necessarily desirable. In fact, customer reviews are consistently highest for the most basic model, the C2, which gives you the most "bang for your buck" and seems to produce far fewer complaints than their higher-end models.

A Sleep Number bed essentially is a glorified air mattress. The benefit of an air mattress (versus springs or memory foam) is that you can adjust the firmness of the bed from 0 to 100. In practice, this means the bed adjusts from uncomfortably soft (to the point of sinking into it like a hammock) to uncomfortably firm (like laying on a board). Most people will prefer a sleep number somewhere between 30 to 60. Presently, my wife's "sleep number" is a very soft 35, while mine is a fairly firm 60.

You only need the MATTRESS (which includes the air bladders and pump). The Sleep Number box frame is overpriced and not required. Any appropriately-sized box frame will work. The Sleep Number salesperson will likely warn you that traditional wooden box frames tend to expand and contract as the temperature and humidity change, but their "special" polymer box frame won't. Ignore the sales pitch. You don't need it as long as you have a solid, flat foundation for the mattress. We used the box frame from our previous bed, and it works great.

Do NOT buy a "high-end" Sleep Number bed. Customers appear to be consistently and significantly LESS SATISFIED (long-term) with Sleep Number's upgraded models. Search the Internet, and you'll see a distinct pattern in customer reviews: The simpler the model (C2 is the most basic), the happier the customer (on average). The upgraded models also seem unjustifiably overpriced. For instance, in the C3, Sleep Number merely adds a little foam padding and a slightly taller air bladder, but the price jumps by $300 or more! (You could buy a thicker mattress topper of better quality foam for half that price or less.) In short, the most cost-effective (and frankly, most comfortable) choice is to buy the basic C2 model, then purchase a 1" to 3" thick, high-quality memory foam topper from another supplier. You'll spend less money AND sleep better! One caveat: Don't overdo it on the thickness of the memory foam toppper. A topper about 2" thick is plenty to add a touch of luxurious softness, while the C2 mattress provides you with a highly-adjustable firmness level. Thicker toppers have a greater tendency to sink in and sag (a frequent complaint about memory foam after extended use), and thus, can negate the benefits of buying a firmness-adjustable air bed in the first place!

A queen-sized C2 Sleep Number mattress with dual bladders (so each "half" of the bed can be set to a different firmness) costs about $700.00, and the Sleep Number mattress protector (which adds a 10-year warranty) costs another $200. After tax, you're looking at around $1,000 for an air mattress with a warranty that, by many reports from other customers, may not actually be backed by the manufacturer. Nonetheless, having had TWO very disappointing experiences with two different high-end memory foam beds (each in the $1,000 price range), my wife and I decided to give the C2 a try. We will be satisfied with our purchase if our bed stays inflated for at least a decade, and adjusts in firmness when we need it to. Only time will tell.

WHAT TO KNOW WHEN YOU BUY YOUR SLEEP NUMBER BED -- DELIVERY/SHIPPING
When you buy a Sleep Number bed, you can pay approximately $160 for delivery and setup, or you can pay about $90 for UPS delivery. Unless you're physically challenged or disabled, I'd save money by opting for the UPS delivery. The bed is easy to set up yourself. It arrives nicely packed in a relatively small box with clear instructions. To save even more money, wait for a promotion period when Sleep Number offers free shipping, and then make your purchase. That's how my wife and I escaped paying any setup/delivery costs.

WHEN YOUR SLEEP NUMBER BED ARRIVES
When your Sleep Number bed arrives (assuming you didn't pay for setup), it is easy to assemble. You lay out the mattress cover on a box frame, unzip the top, insert foam stiffeners around the perimeter of the bed, drop in the air bladders, attach the air pump, inflate the bladders, and zip the top of the mattress back on. Done! It only took me about 30 minutes to set up a dual bladder Queen-size bed, and at least half of that time was spent waiting for the bladders to inflate (the initial inflation is slow).

PERFORMANCE
On the first two nights of sleeping on our bed, we tried an old, 4" thick memory foam topper that we had stored in the closet for the past five years. As expected, the 4" of foam was TOO thick and allowed my spine to sag. Even with the C2 mattress itself set to a moderately firm 50 on the first night, and a very firm 70 on the second night, I woke up both mornings with a lot of back pain due to the sinking effect of the (thick) topper. I also sweated a lot both nights because memory foam runs very warm and doesn't breathe well. My wife had no complaints about the mattress itself (she chose a much softer sleep number of 35), but she also sweated and felt uncomfortably hot due to the memory foam topper. We reminded ourselves that we bought this bed to get away from our disappointments with memory foam, so the topper went back into the closet.

On the third and fourth night, we slept with no topper at all (only the C2 mattress and the very thinly padded mattress protection cover we purchased). Initial comfort wasn't great (it doesn't feel "soft as a cloud" because you feel the air bladder pressing smoothly but stiffly against you through the padding). However, the level of back support and sleep-through-the-night comfort were both dramatically better. I woke up with almost no back pain. That confirms the C2 mattress's ability to fulfill the firmness and support needs that we couldn't get from our two previous, high-end memory foam mattresses. Now the task is to find an appropriate topper to add that extra touch of initial softness against our backs.

After a lot of research into memory foam alternatives, we settled on the Downlite Extra Plush Bamboo Top Mattress Pad (sold here on Amazon). Once we've received it and slept on it a few nights, I'll write a separate review for that product, as well as return here to report the overall results on our happiness with the C2 mattress. Stay tuned...
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[UPDATE 7-19-2013: After three weeks on this bed, we're definitely sleeping much better. The first week was a bit rough as we adjusted to the new feel of an air bed, but the last two weeks have been great. The C2 mattress, combined with a Downlite Extra Plush Bamboo Top Mattress Pad, is substantially more supportive than the memory foam mattresses we used previously. Although the initial comfort doesn't feel quite as luxuriously soft when you first lay down on the bed, our actual through-the-night sleeping comfort is outstanding. My sleep number has hovered around a (firm) 65, while my wife continues to prefer her much softer 35. We both agree the Downlite topper made the bed feel substantially better since it is just thick enough to prevent us from feeling the air bladders in the C2 bed.

I also noticed that the Downlite topper feels firmer and more supportive than the upgraded beds we tried out in the Sleep Number store, reinforcing my suspicion that higher-end Sleep Number beds use layers of memory foam which probably sink in over time and cause back pain like we experienced with our previous memory foam beds. That probably accounts for why the higher-end Sleep Number beds are reviewed much more negatively than the basic C2 mattress. If you can give up the pleasure of that initial cozy feeling you get from memory foam, the C2 mattress and Downlite topper are a great combination that will give much better (and adjustable) sleep-through-the-night comfort and support for those who suffer from chronic back pain. So far, we're quite pleased.]
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[UPDATE 9/10/2013: After two full months sleeping on the C2 Sleep Number bed and our Downlite topper, I am THRILLED with the improvements in my neck and back pain--which have essentially disappeared. Each time I lie down on the bed, I'm still aware that the initial "cushy" softness of the memory foam is missing, but after lying down for a few seconds, that observation immediately gives way to a pleasant impression of how firm and supportive the bed feels against my back. After two months, that same initial impression continues to replay in my mind when I go to bed each night.

More importantly, I can now attest with full confidence that the C2 mattress and Downlite topper combination alleviates ALL of the neck and back pain issues I was experiencing with the memory foam mattresses and toppers we have previously slept on. In two months, I haven't had ANY serious problems with pain--and that's a remarkable change from the almost daily pain I was experiencing before.

More impressively, a week ago, I strained my back badly when I slipped while raising a sailboat mast and strained to catch the mast before it slammed down onto the concrete. The last time that (same incident) happened, I couldn't move out of my bed for two full days and I suffered excruciating lower back pain for three weeks before I recovered full mobility. This time, although the pain and strain felt nearly as bad as last time, I was able to get on my feet the next morning and now, a week later, although my back is still tender, I'm recovering exponentially faster than before with near-full mobility and can again lift modest amounts of weight (like my one-year-old daughter) comfortably. The only possible explanation is that this bed is so supportive, it is accelerating my recovery. I now realize now that the last time I injured my back, the memory foam topper we had at that time was probably exacerbating the strain at night, stretching out my pain and debilitation unnecessarily.

Suffice it to say that I am well pleased with the Downlite topper and our C2 Sleep Number mattress. My wife--who is now pregnant--has remarked a few times that she misses the cushy softness of the memory foam a lot, but even she (with her much better back) agrees that this bed's supportiveness is still much better and gives her better "through-the-night" sleep comfort. She just likes her bed to be very soft feeling, and this topper just isn't as initially soft as a more foam-like material would be.]
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[UPDATE 3-11-2014: Well, my wife just completed her pregnancy with our third child and she has said repeatedly throughout the last trimester that she was glad to have an adjustable bed. So far, we've had no air leaks, no signs of premature wear, nor any other complaints. We continue to get good support and comfort from this bed. My wife still occasionally mentions her desire to put a one-inch memory foam topper under the Downlite topper just to increase the initial softness a little, but it's such a small issue, she hasn't really gotten around to it yet. We're plenty comfortable. I can definitely say now that the approximately $1000 investment in this bed was well worth it. We're glad we bought it, and continue to find the adjustment feature useful whenever I have a strained back or my wife's body is changing as it does through a pregnancy and thereafter.]

[UPDATE 12-28-2015: Well, years later and this bed is still holding up great -- with no evident signs of wear, despite three little girls who occasionally jump on it (though we tell them not to) -- and still giving us sleep-through-the-night comfort. Every three months or so, it seems we have to readjust the bed: deflating it down to its lowest setting (20, I think), then inflating it up to its highest setting (100), and then dialing it back down to our preferred sleep number (mine is 55 or 60). This seems to recalibrate the bed's pressure gauge. If we don't do it, we notice that after a few months our sleep number starts to feel "softer" than it is supposed to... as if the bed has let out a little air and/or fallen out of calibration. It takes so long for this to happen that I don't think it can be attributed to a leak (the bed never goes flat!). It just seems to be a quirk that is easily resolved using the recalibration method I described.

Also, having slept on this bed through several more hot seasons, I will say it again: we sleep much cooler on hot Georgia nights than we ever did on memory foam! Overall, we're very pleased with this bed. It's not dreamy soft, but it is comfortable and supportive.]

Not perfect but best mattress I've had in....well ever.

3.5 stars if I could. Last November, we got the Sleep number C2 due in part to the top review here.

This is my 8th mattress/mattress adjustment in 6 years. We upgraded from my 20 year old twin sized mattress and until now we have been plagued with back problems. The sleep number has been great for good night sleeps and no back problems anymore. My Sleep #35, wife's #30

Why the 3 stars then....

Overly glorified air mattress. Our 5th mattress was an $80 air mattress with a built in pump. I freaking loved that thing but the wife not so much. The sleep number is no different. The problem lies in the bladders. There are two independent bladders so two different firmness can be achieved. The split, there is a very noticeable casm between my wife and I if go to close to her I roll down. If I'm not centered have a tendency to bottom out do to air shifting. That said the bladders are to thin and I bottom out with my side set to a 50. I prefer to sleep on a 35-40 but for lying in bed with my head up I need to adjust the bed higher so my arse isn't on the hard plastic lower mattress. Speaking of lower mattress, this thing is composed of about 12 hard plastic rails that are aprox 4"-6" high. I've got my bed on my old box spring and it slides all over causing me to jam a falling out rail back in every week or so.

Cuddlings a pain with the grand casm to work around. Sex must be planed so the bladders can be at 100 each.

All that said the C2 is a good mattress but I have made some improvements to make it a great mattress: 3" gel topper and a 3" down quilted topper under the bladder mattress to lessen the bottoming out. I'm eventually going to build bed frame for proper height, box spring containment, and support for sides of the bladders.

The sleep numbers best quality is it offers options it's short comings are easily fixed and it's way eaiser to move than normal mattress set.

Going with the C2 and adding my own bells and whistles

Very grateful for Candid Reviewer's advice. We were interested in the C2 after seeing the excellent rating it received from Consumer Reports, with high marks for durability, side and back sleeping. We went to the sleep number store, stuck to our plan and avoided being up- sold, and bought (on Amazon) both the recommended fiber topper and a gel topper to experiment with once the C2 arrives. We also are using our old metal frame with a queen-size bunkie board ($69), for a nice savings compared to the $300 foundation from sleep number. More $ for new sheets and bedding!

I will not buy any other bed again.

Best bed I ever had. I'm a big person 300 Plus pounds...At year 10 the pump went out and I called...they still had my info and sold me a new pump at 1/2 price. It's went through 2 moves and is still great! My husband is also big so it stands up to heavy folks. Folks on the phone were friendly and helpful. I'm looking now to buy my son one.

So far, So Good!

We decided to try a sleep number bed based on the other reviews here, and the fact that I haven't been able to sleep for more than 4-5 hours at a time and waking up feeling like I had been run over by a truck. I am by nature a skeptic, not wanting to believe ads and doing my own research is much more important than just taking some ad at it's face value.
We have had the bed for a little over a week now and I can say that I'm up to about 6.5 hours of sleep. We are still adjusting to the concept of setting the number to one that is most comfortable. I'm a 65 and the wife is at 75. Time will tell. Overall, the bed went together nicely, wish some of the zippers were better in quality and it does take some getting used to the foam boarders. They sit a bit higher than the mattress so you can definitely feel the edges. Having said that, I sincerely hope that this will be a long term solution for us.
I did make a YouTube Video of the unbox of the mattress that provides some insight into what it takes to set up this mattress.
[...]

Warning: Sleep Number Beds Last Only 6 Years

My wife and I purchased a sleep number bed, a 5000 Queen Set, Dual, Ptop, Wireless in 2006. The bed was installed by the company's installers and has not been moved since that time. My wife and I are the only one who have ever slept on the bed. We do not have children and so no child has ever jumped on the bed.

About a year ago we noticed that the sides of the bed were pushing out and there was a depression on both sides where he lay when sleeping. Even with full pressure this did not go away. This kept getting worse so we called Customer Support.

The first person we called told us that we should have put a piece of plywood under the mattress to increase support and if we had done so we would not be having problems. However, neither any of the instructions nor the installers said anything about the bed needing extra support.

When we called back to order the almost $400.00 repair parts this person said she did not know anything about needing plywood support and there was no written indication about this on the previous person's phone call. It seemed the lady was suggesting my wife was lying. I can only conclude that the other person should not have inform us about this design flaw.

Also read the warranty information carefully. I did not. After 7 years I am responsible for over 44% of the cost of the repairs.

I will say these beds are very comfortable and you will enjoy the comfort they afford. However, do not believe that they will last for 20 years. Mine lasted for 6 years. If you have young children who like to play on the bed keep them off this bed!

I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress

This is for the C2 select comfort bed.
There are many mixed reviews about these beds and they are basically very expensive for an air mattress with very cheap and thin padding between the cover and air mattress. My biggest problem with the bed is that it has very little adjustment. While the numbers go from 0 to 100 they are in increments of 5 so there isn't as much adjustment as there would appear to be (intentional deception?). I'm kind of stuck in the middle so that if I make the bed soft enough I wake up with back pain, when hard enough to not have back pain I toss and turn all night. I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress. If you do buy it decide quickly if you can adjust it for your comfort level. I kept thinking I could get the adjustment right and let the return period expire. Also, returns are expensive and difficult.

One moth in and love it, after a few tweaks

Great bed but..... they should call it build a bed. Sleep Number has an odd business model and they want to charge you for all kinds of silly extras.
The key to buying this bed is wait for a sale and only buy the bed no extras as other reviews state here.
The good : The bed is adjustable and you quickly find the right amount of air firmness you need. The mattress is super light so making the bed is a breeze.
The Bad :sleep number charges insane amount for the base get a good piece of plywood, the sleep number base is plastic don't pay for delivery or legs for the base.
The bed feels as others stated like a camping mattress what made the bed great for us is a 2 inch gel memory foam the bed went from bad to a great night sleep, So lets call this a build a bed start with the base model customize it yourself.

DO NOT BUY THIS BED!!!! READ YOUR WARRANTY!!!

After having the bed for the past 10 years, I have had the bed pillow top replaced 2 times because of mold issues. I called the warranty again because the pillow top is coming apart after 4 years and they say i have to pay 60% for a new replacement. This is crazy. Went to buy by Sterns and Foster and they have a full replacement on their beds if they come apart..wow a much better bed then the Sleep by number.

BUYER BEWARE!!

I purchased a C2 bed and slept on it for a week, and each night woke up with back pain. It is honestly the worst mattress I have ever slept on. I started sleeping on the floor because it was more comfortable. The materials are not worth $1,200, they are probably making over 300% profit margins because the cost couldn't be more than $300 for the whole bed. The side walls and chambers do not meet together well, so there are dips all throughout the bed. A pillow top or cushion could not cover up the unevenness of the bed.

BUYER BEWARE: They will not refund you the $90 shipping it cost to UPS your bed to your house, and they will charge you another $90 for labels to return the bed via UPS

ONLY buy the C2 mattress, no upgrades (comprehensive overview)

My wife and I did extensive research before purchasing a Sleep Number bed, and we were surprised by much of what we learned. I want to share some of that information now, then I'll return periodically to report on how well we're sleeping.

WHY A SLEEP NUMBER BED
There are two main reasons to buy a Sleep Number bed: (1) so you can change the firmness of your mattress to suit your preferences, which may change over time, such as during pregnancy or while recovering from a back injury; and (2) so you can have a different level of firmness on each side of the same mattress to accommodate two sleepers with very different comfort preferences. If you don't care about either of those benefits, there's no reason to buy a Sleep Number bed that wouldn't be just as well served by other, cheaper options, such as a spring mattress.

WHAT TO KNOW BEFORE YOU BUY A SLEEP NUMBER BED
All Sleep Number beds use the same quality of pump and air bladder (the size of the bladders may vary, but it makes no difference to comfort). The taller air bladders or "upgraded" layers of padding are not necessarily desirable. In fact, customer reviews are consistently highest for the most basic model, the C2, which gives you the most "bang for your buck" and seems to produce far fewer complaints than their higher-end models.

A Sleep Number bed essentially is a glorified air mattress. The benefit of an air mattress (versus springs or memory foam) is that you can adjust the firmness of the bed from 0 to 100. In practice, this means the bed adjusts from uncomfortably soft (to the point of sinking into it like a hammock) to uncomfortably firm (like laying on a board). Most people will prefer a sleep number somewhere between 30 to 60. Presently, my wife's "sleep number" is a very soft 35, while mine is a fairly firm 60.

You only need the MATTRESS (which includes the air bladders and pump). The Sleep Number box frame is overpriced and not required. Any appropriately-sized box frame will work. The Sleep Number salesperson will likely warn you that traditional wooden box frames tend to expand and contract as the temperature and humidity change, but their "special" polymer box frame won't. Ignore the sales pitch. You don't need it as long as you have a solid, flat foundation for the mattress. We used the box frame from our previous bed, and it works great.

Do NOT buy a "high-end" Sleep Number bed. Customers appear to be consistently and significantly LESS SATISFIED (long-term) with Sleep Number's upgraded models. Search the Internet, and you'll see a distinct pattern in customer reviews: The simpler the model (C2 is the most basic), the happier the customer (on average). The upgraded models also seem unjustifiably overpriced. For instance, in the C3, Sleep Number merely adds a little foam padding and a slightly taller air bladder, but the price jumps by $300 or more! (You could buy a thicker mattress topper of better quality foam for half that price or less.) In short, the most cost-effective (and frankly, most comfortable) choice is to buy the basic C2 model, then purchase a 1" to 3" thick, high-quality memory foam topper from another supplier. You'll spend less money AND sleep better! One caveat: Don't overdo it on the thickness of the memory foam toppper. A topper about 2" thick is plenty to add a touch of luxurious softness, while the C2 mattress provides you with a highly-adjustable firmness level. Thicker toppers have a greater tendency to sink in and sag (a frequent complaint about memory foam after extended use), and thus, can negate the benefits of buying a firmness-adjustable air bed in the first place!

A queen-sized C2 Sleep Number mattress with dual bladders (so each "half" of the bed can be set to a different firmness) costs about $700.00, and the Sleep Number mattress protector (which adds a 10-year warranty) costs another $200. After tax, you're looking at around $1,000 for an air mattress with a warranty that, by many reports from other customers, may not actually be backed by the manufacturer. Nonetheless, having had TWO very disappointing experiences with two different high-end memory foam beds (each in the $1,000 price range), my wife and I decided to give the C2 a try. We will be satisfied with our purchase if our bed stays inflated for at least a decade, and adjusts in firmness when we need it to. Only time will tell.

WHAT TO KNOW WHEN YOU BUY YOUR SLEEP NUMBER BED -- DELIVERY/SHIPPING
When you buy a Sleep Number bed, you can pay approximately $160 for delivery and setup, or you can pay about $90 for UPS delivery. Unless you're physically challenged or disabled, I'd save money by opting for the UPS delivery. The bed is easy to set up yourself. It arrives nicely packed in a relatively small box with clear instructions. To save even more money, wait for a promotion period when Sleep Number offers free shipping, and then make your purchase. That's how my wife and I escaped paying any setup/delivery costs.

WHEN YOUR SLEEP NUMBER BED ARRIVES
When your Sleep Number bed arrives (assuming you didn't pay for setup), it is easy to assemble. You lay out the mattress cover on a box frame, unzip the top, insert foam stiffeners around the perimeter of the bed, drop in the air bladders, attach the air pump, inflate the bladders, and zip the top of the mattress back on. Done! It only took me about 30 minutes to set up a dual bladder Queen-size bed, and at least half of that time was spent waiting for the bladders to inflate (the initial inflation is slow).

PERFORMANCE
On the first two nights of sleeping on our bed, we tried an old, 4" thick memory foam topper that we had stored in the closet for the past five years. As expected, the 4" of foam was TOO thick and allowed my spine to sag. Even with the C2 mattress itself set to a moderately firm 50 on the first night, and a very firm 70 on the second night, I woke up both mornings with a lot of back pain due to the sinking effect of the (thick) topper. I also sweated a lot both nights because memory foam runs very warm and doesn't breathe well. My wife had no complaints about the mattress itself (she chose a much softer sleep number of 35), but she also sweated and felt uncomfortably hot due to the memory foam topper. We reminded ourselves that we bought this bed to get away from our disappointments with memory foam, so the topper went back into the closet.

On the third and fourth night, we slept with no topper at all (only the C2 mattress and the very thinly padded mattress protection cover we purchased). Initial comfort wasn't great (it doesn't feel "soft as a cloud" because you feel the air bladder pressing smoothly but stiffly against you through the padding). However, the level of back support and sleep-through-the-night comfort were both dramatically better. I woke up with almost no back pain. That confirms the C2 mattress's ability to fulfill the firmness and support needs that we couldn't get from our two previous, high-end memory foam mattresses. Now the task is to find an appropriate topper to add that extra touch of initial softness against our backs.

After a lot of research into memory foam alternatives, we settled on the Downlite Extra Plush Bamboo Top Mattress Pad (sold here on Amazon). Once we've received it and slept on it a few nights, I'll write a separate review for that product, as well as return here to report the overall results on our happiness with the C2 mattress. Stay tuned...
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[UPDATE 7-19-2013: After three weeks on this bed, we're definitely sleeping much better. The first week was a bit rough as we adjusted to the new feel of an air bed, but the last two weeks have been great. The C2 mattress, combined with a Downlite Extra Plush Bamboo Top Mattress Pad, is substantially more supportive than the memory foam mattresses we used previously. Although the initial comfort doesn't feel quite as luxuriously soft when you first lay down on the bed, our actual through-the-night sleeping comfort is outstanding. My sleep number has hovered around a (firm) 65, while my wife continues to prefer her much softer 35. We both agree the Downlite topper made the bed feel substantially better since it is just thick enough to prevent us from feeling the air bladders in the C2 bed.

I also noticed that the Downlite topper feels firmer and more supportive than the upgraded beds we tried out in the Sleep Number store, reinforcing my suspicion that higher-end Sleep Number beds use layers of memory foam which probably sink in over time and cause back pain like we experienced with our previous memory foam beds. That probably accounts for why the higher-end Sleep Number beds are reviewed much more negatively than the basic C2 mattress. If you can give up the pleasure of that initial cozy feeling you get from memory foam, the C2 mattress and Downlite topper are a great combination that will give much better (and adjustable) sleep-through-the-night comfort and support for those who suffer from chronic back pain. So far, we're quite pleased.]
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[UPDATE 9/10/2013: After two full months sleeping on the C2 Sleep Number bed and our Downlite topper, I am THRILLED with the improvements in my neck and back pain--which have essentially disappeared. Each time I lie down on the bed, I'm still aware that the initial "cushy" softness of the memory foam is missing, but after lying down for a few seconds, that observation immediately gives way to a pleasant impression of how firm and supportive the bed feels against my back. After two months, that same initial impression continues to replay in my mind when I go to bed each night.

More importantly, I can now attest with full confidence that the C2 mattress and Downlite topper combination alleviates ALL of the neck and back pain issues I was experiencing with the memory foam mattresses and toppers we have previously slept on. In two months, I haven't had ANY serious problems with pain--and that's a remarkable change from the almost daily pain I was experiencing before.

More impressively, a week ago, I strained my back badly when I slipped while raising a sailboat mast and strained to catch the mast before it slammed down onto the concrete. The last time that (same incident) happened, I couldn't move out of my bed for two full days and I suffered excruciating lower back pain for three weeks before I recovered full mobility. This time, although the pain and strain felt nearly as bad as last time, I was able to get on my feet the next morning and now, a week later, although my back is still tender, I'm recovering exponentially faster than before with near-full mobility and can again lift modest amounts of weight (like my one-year-old daughter) comfortably. The only possible explanation is that this bed is so supportive, it is accelerating my recovery. I now realize now that the last time I injured my back, the memory foam topper we had at that time was probably exacerbating the strain at night, stretching out my pain and debilitation unnecessarily.

Suffice it to say that I am well pleased with the Downlite topper and our C2 Sleep Number mattress. My wife--who is now pregnant--has remarked a few times that she misses the cushy softness of the memory foam a lot, but even she (with her much better back) agrees that this bed's supportiveness is still much better and gives her better "through-the-night" sleep comfort. She just likes her bed to be very soft feeling, and this topper just isn't as initially soft as a more foam-like material would be.]
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[UPDATE 3-11-2014: Well, my wife just completed her pregnancy with our third child and she has said repeatedly throughout the last trimester that she was glad to have an adjustable bed. So far, we've had no air leaks, no signs of premature wear, nor any other complaints. We continue to get good support and comfort from this bed. My wife still occasionally mentions her desire to put a one-inch memory foam topper under the Downlite topper just to increase the initial softness a little, but it's such a small issue, she hasn't really gotten around to it yet. We're plenty comfortable. I can definitely say now that the approximately $1000 investment in this bed was well worth it. We're glad we bought it, and continue to find the adjustment feature useful whenever I have a strained back or my wife's body is changing as it does through a pregnancy and thereafter.]

[UPDATE 12-28-2015: Well, years later and this bed is still holding up great -- with no evident signs of wear, despite three little girls who occasionally jump on it (though we tell them not to) -- and still giving us sleep-through-the-night comfort. Every three months or so, it seems we have to readjust the bed: deflating it down to its lowest setting (20, I think), then inflating it up to its highest setting (100), and then dialing it back down to our preferred sleep number (mine is 55 or 60). This seems to recalibrate the bed's pressure gauge. If we don't do it, we notice that after a few months our sleep number starts to feel "softer" than it is supposed to... as if the bed has let out a little air and/or fallen out of calibration. It takes so long for this to happen that I don't think it can be attributed to a leak (the bed never goes flat!). It just seems to be a quirk that is easily resolved using the recalibration method I described.

Also, having slept on this bed through several more hot seasons, I will say it again: we sleep much cooler on hot Georgia nights than we ever did on memory foam! Overall, we're very pleased with this bed. It's not dreamy soft, but it is comfortable and supportive.]

Not perfect but best mattress I've had in....well ever.

3.5 stars if I could. Last November, we got the Sleep number C2 due in part to the top review here.

This is my 8th mattress/mattress adjustment in 6 years. We upgraded from my 20 year old twin sized mattress and until now we have been plagued with back problems. The sleep number has been great for good night sleeps and no back problems anymore. My Sleep #35, wife's #30

Why the 3 stars then....

Overly glorified air mattress. Our 5th mattress was an $80 air mattress with a built in pump. I freaking loved that thing but the wife not so much. The sleep number is no different. The problem lies in the bladders. There are two independent bladders so two different firmness can be achieved. The split, there is a very noticeable casm between my wife and I if go to close to her I roll down. If I'm not centered have a tendency to bottom out do to air shifting. That said the bladders are to thin and I bottom out with my side set to a 50. I prefer to sleep on a 35-40 but for lying in bed with my head up I need to adjust the bed higher so my arse isn't on the hard plastic lower mattress. Speaking of lower mattress, this thing is composed of about 12 hard plastic rails that are aprox 4"-6" high. I've got my bed on my old box spring and it slides all over causing me to jam a falling out rail back in every week or so.

Cuddlings a pain with the grand casm to work around. Sex must be planed so the bladders can be at 100 each.

All that said the C2 is a good mattress but I have made some improvements to make it a great mattress: 3" gel topper and a 3" down quilted topper under the bladder mattress to lessen the bottoming out. I'm eventually going to build bed frame for proper height, box spring containment, and support for sides of the bladders.

The sleep numbers best quality is it offers options it's short comings are easily fixed and it's way eaiser to move than normal mattress set.

Going with the C2 and adding my own bells and whistles

Very grateful for Candid Reviewer's advice. We were interested in the C2 after seeing the excellent rating it received from Consumer Reports, with high marks for durability, side and back sleeping. We went to the sleep number store, stuck to our plan and avoided being up- sold, and bought (on Amazon) both the recommended fiber topper and a gel topper to experiment with once the C2 arrives. We also are using our old metal frame with a queen-size bunkie board ($69), for a nice savings compared to the $300 foundation from sleep number. More $ for new sheets and bedding!

I will not buy any other bed again.

Best bed I ever had. I'm a big person 300 Plus pounds...At year 10 the pump went out and I called...they still had my info and sold me a new pump at 1/2 price. It's went through 2 moves and is still great! My husband is also big so it stands up to heavy folks. Folks on the phone were friendly and helpful. I'm looking now to buy my son one.

So far, So Good!

We decided to try a sleep number bed based on the other reviews here, and the fact that I haven't been able to sleep for more than 4-5 hours at a time and waking up feeling like I had been run over by a truck. I am by nature a skeptic, not wanting to believe ads and doing my own research is much more important than just taking some ad at it's face value.
We have had the bed for a little over a week now and I can say that I'm up to about 6.5 hours of sleep. We are still adjusting to the concept of setting the number to one that is most comfortable. I'm a 65 and the wife is at 75. Time will tell. Overall, the bed went together nicely, wish some of the zippers were better in quality and it does take some getting used to the foam boarders. They sit a bit higher than the mattress so you can definitely feel the edges. Having said that, I sincerely hope that this will be a long term solution for us.
I did make a YouTube Video of the unbox of the mattress that provides some insight into what it takes to set up this mattress.
[...]

Warning: Sleep Number Beds Last Only 6 Years

My wife and I purchased a sleep number bed, a 5000 Queen Set, Dual, Ptop, Wireless in 2006. The bed was installed by the company's installers and has not been moved since that time. My wife and I are the only one who have ever slept on the bed. We do not have children and so no child has ever jumped on the bed.

About a year ago we noticed that the sides of the bed were pushing out and there was a depression on both sides where he lay when sleeping. Even with full pressure this did not go away. This kept getting worse so we called Customer Support.

The first person we called told us that we should have put a piece of plywood under the mattress to increase support and if we had done so we would not be having problems. However, neither any of the instructions nor the installers said anything about the bed needing extra support.

When we called back to order the almost $400.00 repair parts this person said she did not know anything about needing plywood support and there was no written indication about this on the previous person's phone call. It seemed the lady was suggesting my wife was lying. I can only conclude that the other person should not have inform us about this design flaw.

Also read the warranty information carefully. I did not. After 7 years I am responsible for over 44% of the cost of the repairs.

I will say these beds are very comfortable and you will enjoy the comfort they afford. However, do not believe that they will last for 20 years. Mine lasted for 6 years. If you have young children who like to play on the bed keep them off this bed!

I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress

This is for the C2 select comfort bed.
There are many mixed reviews about these beds and they are basically very expensive for an air mattress with very cheap and thin padding between the cover and air mattress. My biggest problem with the bed is that it has very little adjustment. While the numbers go from 0 to 100 they are in increments of 5 so there isn't as much adjustment as there would appear to be (intentional deception?). I'm kind of stuck in the middle so that if I make the bed soft enough I wake up with back pain, when hard enough to not have back pain I toss and turn all night. I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress. If you do buy it decide quickly if you can adjust it for your comfort level. I kept thinking I could get the adjustment right and let the return period expire. Also, returns are expensive and difficult.

One moth in and love it, after a few tweaks

Great bed but..... they should call it build a bed. Sleep Number has an odd business model and they want to charge you for all kinds of silly extras.
The key to buying this bed is wait for a sale and only buy the bed no extras as other reviews state here.
The good : The bed is adjustable and you quickly find the right amount of air firmness you need. The mattress is super light so making the bed is a breeze.
The Bad :sleep number charges insane amount for the base get a good piece of plywood, the sleep number base is plastic don't pay for delivery or legs for the base.
The bed feels as others stated like a camping mattress what made the bed great for us is a 2 inch gel memory foam the bed went from bad to a great night sleep, So lets call this a build a bed start with the base model customize it yourself.

DO NOT BUY THIS BED!!!! READ YOUR WARRANTY!!!

After having the bed for the past 10 years, I have had the bed pillow top replaced 2 times because of mold issues. I called the warranty again because the pillow top is coming apart after 4 years and they say i have to pay 60% for a new replacement. This is crazy. Went to buy by Sterns and Foster and they have a full replacement on their beds if they come apart..wow a much better bed then the Sleep by number.

BUYER BEWARE!!

I purchased a C2 bed and slept on it for a week, and each night woke up with back pain. It is honestly the worst mattress I have ever slept on. I started sleeping on the floor because it was more comfortable. The materials are not worth $1,200, they are probably making over 300% profit margins because the cost couldn't be more than $300 for the whole bed. The side walls and chambers do not meet together well, so there are dips all throughout the bed. A pillow top or cushion could not cover up the unevenness of the bed.

BUYER BEWARE: They will not refund you the $90 shipping it cost to UPS your bed to your house, and they will charge you another $90 for labels to return the bed via UPS

ONLY buy the C2 mattress, no upgrades (comprehensive overview)

My wife and I did extensive research before purchasing a Sleep Number bed, and we were surprised by much of what we learned. I want to share some of that information now, then I'll return periodically to report on how well we're sleeping.

WHY A SLEEP NUMBER BED
There are two main reasons to buy a Sleep Number bed: (1) so you can change the firmness of your mattress to suit your preferences, which may change over time, such as during pregnancy or while recovering from a back injury; and (2) so you can have a different level of firmness on each side of the same mattress to accommodate two sleepers with very different comfort preferences. If you don't care about either of those benefits, there's no reason to buy a Sleep Number bed that wouldn't be just as well served by other, cheaper options, such as a spring mattress.

WHAT TO KNOW BEFORE YOU BUY A SLEEP NUMBER BED
All Sleep Number beds use the same quality of pump and air bladder (the size of the bladders may vary, but it makes no difference to comfort). The taller air bladders or "upgraded" layers of padding are not necessarily desirable. In fact, customer reviews are consistently highest for the most basic model, the C2, which gives you the most "bang for your buck" and seems to produce far fewer complaints than their higher-end models.

A Sleep Number bed essentially is a glorified air mattress. The benefit of an air mattress (versus springs or memory foam) is that you can adjust the firmness of the bed from 0 to 100. In practice, this means the bed adjusts from uncomfortably soft (to the point of sinking into it like a hammock) to uncomfortably firm (like laying on a board). Most people will prefer a sleep number somewhere between 30 to 60. Presently, my wife's "sleep number" is a very soft 35, while mine is a fairly firm 60.

You only need the MATTRESS (which includes the air bladders and pump). The Sleep Number box frame is overpriced and not required. Any appropriately-sized box frame will work. The Sleep Number salesperson will likely warn you that traditional wooden box frames tend to expand and contract as the temperature and humidity change, but their "special" polymer box frame won't. Ignore the sales pitch. You don't need it as long as you have a solid, flat foundation for the mattress. We used the box frame from our previous bed, and it works great.

Do NOT buy a "high-end" Sleep Number bed. Customers appear to be consistently and significantly LESS SATISFIED (long-term) with Sleep Number's upgraded models. Search the Internet, and you'll see a distinct pattern in customer reviews: The simpler the model (C2 is the most basic), the happier the customer (on average). The upgraded models also seem unjustifiably overpriced. For instance, in the C3, Sleep Number merely adds a little foam padding and a slightly taller air bladder, but the price jumps by $300 or more! (You could buy a thicker mattress topper of better quality foam for half that price or less.) In short, the most cost-effective (and frankly, most comfortable) choice is to buy the basic C2 model, then purchase a 1" to 3" thick, high-quality memory foam topper from another supplier. You'll spend less money AND sleep better! One caveat: Don't overdo it on the thickness of the memory foam toppper. A topper about 2" thick is plenty to add a touch of luxurious softness, while the C2 mattress provides you with a highly-adjustable firmness level. Thicker toppers have a greater tendency to sink in and sag (a frequent complaint about memory foam after extended use), and thus, can negate the benefits of buying a firmness-adjustable air bed in the first place!

A queen-sized C2 Sleep Number mattress with dual bladders (so each "half" of the bed can be set to a different firmness) costs about $700.00, and the Sleep Number mattress protector (which adds a 10-year warranty) costs another $200. After tax, you're looking at around $1,000 for an air mattress with a warranty that, by many reports from other customers, may not actually be backed by the manufacturer. Nonetheless, having had TWO very disappointing experiences with two different high-end memory foam beds (each in the $1,000 price range), my wife and I decided to give the C2 a try. We will be satisfied with our purchase if our bed stays inflated for at least a decade, and adjusts in firmness when we need it to. Only time will tell.

WHAT TO KNOW WHEN YOU BUY YOUR SLEEP NUMBER BED -- DELIVERY/SHIPPING
When you buy a Sleep Number bed, you can pay approximately $160 for delivery and setup, or you can pay about $90 for UPS delivery. Unless you're physically challenged or disabled, I'd save money by opting for the UPS delivery. The bed is easy to set up yourself. It arrives nicely packed in a relatively small box with clear instructions. To save even more money, wait for a promotion period when Sleep Number offers free shipping, and then make your purchase. That's how my wife and I escaped paying any setup/delivery costs.

WHEN YOUR SLEEP NUMBER BED ARRIVES
When your Sleep Number bed arrives (assuming you didn't pay for setup), it is easy to assemble. You lay out the mattress cover on a box frame, unzip the top, insert foam stiffeners around the perimeter of the bed, drop in the air bladders, attach the air pump, inflate the bladders, and zip the top of the mattress back on. Done! It only took me about 30 minutes to set up a dual bladder Queen-size bed, and at least half of that time was spent waiting for the bladders to inflate (the initial inflation is slow).

PERFORMANCE
On the first two nights of sleeping on our bed, we tried an old, 4" thick memory foam topper that we had stored in the closet for the past five years. As expected, the 4" of foam was TOO thick and allowed my spine to sag. Even with the C2 mattress itself set to a moderately firm 50 on the first night, and a very firm 70 on the second night, I woke up both mornings with a lot of back pain due to the sinking effect of the (thick) topper. I also sweated a lot both nights because memory foam runs very warm and doesn't breathe well. My wife had no complaints about the mattress itself (she chose a much softer sleep number of 35), but she also sweated and felt uncomfortably hot due to the memory foam topper. We reminded ourselves that we bought this bed to get away from our disappointments with memory foam, so the topper went back into the closet.

On the third and fourth night, we slept with no topper at all (only the C2 mattress and the very thinly padded mattress protection cover we purchased). Initial comfort wasn't great (it doesn't feel "soft as a cloud" because you feel the air bladder pressing smoothly but stiffly against you through the padding). However, the level of back support and sleep-through-the-night comfort were both dramatically better. I woke up with almost no back pain. That confirms the C2 mattress's ability to fulfill the firmness and support needs that we couldn't get from our two previous, high-end memory foam mattresses. Now the task is to find an appropriate topper to add that extra touch of initial softness against our backs.

After a lot of research into memory foam alternatives, we settled on the Downlite Extra Plush Bamboo Top Mattress Pad (sold here on Amazon). Once we've received it and slept on it a few nights, I'll write a separate review for that product, as well as return here to report the overall results on our happiness with the C2 mattress. Stay tuned...
----------------------------
[UPDATE 7-19-2013: After three weeks on this bed, we're definitely sleeping much better. The first week was a bit rough as we adjusted to the new feel of an air bed, but the last two weeks have been great. The C2 mattress, combined with a Downlite Extra Plush Bamboo Top Mattress Pad, is substantially more supportive than the memory foam mattresses we used previously. Although the initial comfort doesn't feel quite as luxuriously soft when you first lay down on the bed, our actual through-the-night sleeping comfort is outstanding. My sleep number has hovered around a (firm) 65, while my wife continues to prefer her much softer 35. We both agree the Downlite topper made the bed feel substantially better since it is just thick enough to prevent us from feeling the air bladders in the C2 bed.

I also noticed that the Downlite topper feels firmer and more supportive than the upgraded beds we tried out in the Sleep Number store, reinforcing my suspicion that higher-end Sleep Number beds use layers of memory foam which probably sink in over time and cause back pain like we experienced with our previous memory foam beds. That probably accounts for why the higher-end Sleep Number beds are reviewed much more negatively than the basic C2 mattress. If you can give up the pleasure of that initial cozy feeling you get from memory foam, the C2 mattress and Downlite topper are a great combination that will give much better (and adjustable) sleep-through-the-night comfort and support for those who suffer from chronic back pain. So far, we're quite pleased.]
--------------------------
[UPDATE 9/10/2013: After two full months sleeping on the C2 Sleep Number bed and our Downlite topper, I am THRILLED with the improvements in my neck and back pain--which have essentially disappeared. Each time I lie down on the bed, I'm still aware that the initial "cushy" softness of the memory foam is missing, but after lying down for a few seconds, that observation immediately gives way to a pleasant impression of how firm and supportive the bed feels against my back. After two months, that same initial impression continues to replay in my mind when I go to bed each night.

More importantly, I can now attest with full confidence that the C2 mattress and Downlite topper combination alleviates ALL of the neck and back pain issues I was experiencing with the memory foam mattresses and toppers we have previously slept on. In two months, I haven't had ANY serious problems with pain--and that's a remarkable change from the almost daily pain I was experiencing before.

More impressively, a week ago, I strained my back badly when I slipped while raising a sailboat mast and strained to catch the mast before it slammed down onto the concrete. The last time that (same incident) happened, I couldn't move out of my bed for two full days and I suffered excruciating lower back pain for three weeks before I recovered full mobility. This time, although the pain and strain felt nearly as bad as last time, I was able to get on my feet the next morning and now, a week later, although my back is still tender, I'm recovering exponentially faster than before with near-full mobility and can again lift modest amounts of weight (like my one-year-old daughter) comfortably. The only possible explanation is that this bed is so supportive, it is accelerating my recovery. I now realize now that the last time I injured my back, the memory foam topper we had at that time was probably exacerbating the strain at night, stretching out my pain and debilitation unnecessarily.

Suffice it to say that I am well pleased with the Downlite topper and our C2 Sleep Number mattress. My wife--who is now pregnant--has remarked a few times that she misses the cushy softness of the memory foam a lot, but even she (with her much better back) agrees that this bed's supportiveness is still much better and gives her better "through-the-night" sleep comfort. She just likes her bed to be very soft feeling, and this topper just isn't as initially soft as a more foam-like material would be.]
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[UPDATE 3-11-2014: Well, my wife just completed her pregnancy with our third child and she has said repeatedly throughout the last trimester that she was glad to have an adjustable bed. So far, we've had no air leaks, no signs of premature wear, nor any other complaints. We continue to get good support and comfort from this bed. My wife still occasionally mentions her desire to put a one-inch memory foam topper under the Downlite topper just to increase the initial softness a little, but it's such a small issue, she hasn't really gotten around to it yet. We're plenty comfortable. I can definitely say now that the approximately $1000 investment in this bed was well worth it. We're glad we bought it, and continue to find the adjustment feature useful whenever I have a strained back or my wife's body is changing as it does through a pregnancy and thereafter.]

[UPDATE 12-28-2015: Well, years later and this bed is still holding up great -- with no evident signs of wear, despite three little girls who occasionally jump on it (though we tell them not to) -- and still giving us sleep-through-the-night comfort. Every three months or so, it seems we have to readjust the bed: deflating it down to its lowest setting (20, I think), then inflating it up to its highest setting (100), and then dialing it back down to our preferred sleep number (mine is 55 or 60). This seems to recalibrate the bed's pressure gauge. If we don't do it, we notice that after a few months our sleep number starts to feel "softer" than it is supposed to... as if the bed has let out a little air and/or fallen out of calibration. It takes so long for this to happen that I don't think it can be attributed to a leak (the bed never goes flat!). It just seems to be a quirk that is easily resolved using the recalibration method I described.

Also, having slept on this bed through several more hot seasons, I will say it again: we sleep much cooler on hot Georgia nights than we ever did on memory foam! Overall, we're very pleased with this bed. It's not dreamy soft, but it is comfortable and supportive.]

Not perfect but best mattress I've had in....well ever.

3.5 stars if I could. Last November, we got the Sleep number C2 due in part to the top review here.

This is my 8th mattress/mattress adjustment in 6 years. We upgraded from my 20 year old twin sized mattress and until now we have been plagued with back problems. The sleep number has been great for good night sleeps and no back problems anymore. My Sleep #35, wife's #30

Why the 3 stars then....

Overly glorified air mattress. Our 5th mattress was an $80 air mattress with a built in pump. I freaking loved that thing but the wife not so much. The sleep number is no different. The problem lies in the bladders. There are two independent bladders so two different firmness can be achieved. The split, there is a very noticeable casm between my wife and I if go to close to her I roll down. If I'm not centered have a tendency to bottom out do to air shifting. That said the bladders are to thin and I bottom out with my side set to a 50. I prefer to sleep on a 35-40 but for lying in bed with my head up I need to adjust the bed higher so my arse isn't on the hard plastic lower mattress. Speaking of lower mattress, this thing is composed of about 12 hard plastic rails that are aprox 4"-6" high. I've got my bed on my old box spring and it slides all over causing me to jam a falling out rail back in every week or so.

Cuddlings a pain with the grand casm to work around. Sex must be planed so the bladders can be at 100 each.

All that said the C2 is a good mattress but I have made some improvements to make it a great mattress: 3" gel topper and a 3" down quilted topper under the bladder mattress to lessen the bottoming out. I'm eventually going to build bed frame for proper height, box spring containment, and support for sides of the bladders.

The sleep numbers best quality is it offers options it's short comings are easily fixed and it's way eaiser to move than normal mattress set.

Going with the C2 and adding my own bells and whistles

Very grateful for Candid Reviewer's advice. We were interested in the C2 after seeing the excellent rating it received from Consumer Reports, with high marks for durability, side and back sleeping. We went to the sleep number store, stuck to our plan and avoided being up- sold, and bought (on Amazon) both the recommended fiber topper and a gel topper to experiment with once the C2 arrives. We also are using our old metal frame with a queen-size bunkie board ($69), for a nice savings compared to the $300 foundation from sleep number. More $ for new sheets and bedding!

I will not buy any other bed again.

Best bed I ever had. I'm a big person 300 Plus pounds...At year 10 the pump went out and I called...they still had my info and sold me a new pump at 1/2 price. It's went through 2 moves and is still great! My husband is also big so it stands up to heavy folks. Folks on the phone were friendly and helpful. I'm looking now to buy my son one.

So far, So Good!

We decided to try a sleep number bed based on the other reviews here, and the fact that I haven't been able to sleep for more than 4-5 hours at a time and waking up feeling like I had been run over by a truck. I am by nature a skeptic, not wanting to believe ads and doing my own research is much more important than just taking some ad at it's face value.
We have had the bed for a little over a week now and I can say that I'm up to about 6.5 hours of sleep. We are still adjusting to the concept of setting the number to one that is most comfortable. I'm a 65 and the wife is at 75. Time will tell. Overall, the bed went together nicely, wish some of the zippers were better in quality and it does take some getting used to the foam boarders. They sit a bit higher than the mattress so you can definitely feel the edges. Having said that, I sincerely hope that this will be a long term solution for us.
I did make a YouTube Video of the unbox of the mattress that provides some insight into what it takes to set up this mattress.
[...]

Warning: Sleep Number Beds Last Only 6 Years

My wife and I purchased a sleep number bed, a 5000 Queen Set, Dual, Ptop, Wireless in 2006. The bed was installed by the company's installers and has not been moved since that time. My wife and I are the only one who have ever slept on the bed. We do not have children and so no child has ever jumped on the bed.

About a year ago we noticed that the sides of the bed were pushing out and there was a depression on both sides where he lay when sleeping. Even with full pressure this did not go away. This kept getting worse so we called Customer Support.

The first person we called told us that we should have put a piece of plywood under the mattress to increase support and if we had done so we would not be having problems. However, neither any of the instructions nor the installers said anything about the bed needing extra support.

When we called back to order the almost $400.00 repair parts this person said she did not know anything about needing plywood support and there was no written indication about this on the previous person's phone call. It seemed the lady was suggesting my wife was lying. I can only conclude that the other person should not have inform us about this design flaw.

Also read the warranty information carefully. I did not. After 7 years I am responsible for over 44% of the cost of the repairs.

I will say these beds are very comfortable and you will enjoy the comfort they afford. However, do not believe that they will last for 20 years. Mine lasted for 6 years. If you have young children who like to play on the bed keep them off this bed!

I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress

This is for the C2 select comfort bed.
There are many mixed reviews about these beds and they are basically very expensive for an air mattress with very cheap and thin padding between the cover and air mattress. My biggest problem with the bed is that it has very little adjustment. While the numbers go from 0 to 100 they are in increments of 5 so there isn't as much adjustment as there would appear to be (intentional deception?). I'm kind of stuck in the middle so that if I make the bed soft enough I wake up with back pain, when hard enough to not have back pain I toss and turn all night. I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress. If you do buy it decide quickly if you can adjust it for your comfort level. I kept thinking I could get the adjustment right and let the return period expire. Also, returns are expensive and difficult.

One moth in and love it, after a few tweaks

Great bed but..... they should call it build a bed. Sleep Number has an odd business model and they want to charge you for all kinds of silly extras.
The key to buying this bed is wait for a sale and only buy the bed no extras as other reviews state here.
The good : The bed is adjustable and you quickly find the right amount of air firmness you need. The mattress is super light so making the bed is a breeze.
The Bad :sleep number charges insane amount for the base get a good piece of plywood, the sleep number base is plastic don't pay for delivery or legs for the base.
The bed feels as others stated like a camping mattress what made the bed great for us is a 2 inch gel memory foam the bed went from bad to a great night sleep, So lets call this a build a bed start with the base model customize it yourself.

DO NOT BUY THIS BED!!!! READ YOUR WARRANTY!!!

After having the bed for the past 10 years, I have had the bed pillow top replaced 2 times because of mold issues. I called the warranty again because the pillow top is coming apart after 4 years and they say i have to pay 60% for a new replacement. This is crazy. Went to buy by Sterns and Foster and they have a full replacement on their beds if they come apart..wow a much better bed then the Sleep by number.

BUYER BEWARE!!

I purchased a C2 bed and slept on it for a week, and each night woke up with back pain. It is honestly the worst mattress I have ever slept on. I started sleeping on the floor because it was more comfortable. The materials are not worth $1,200, they are probably making over 300% profit margins because the cost couldn't be more than $300 for the whole bed. The side walls and chambers do not meet together well, so there are dips all throughout the bed. A pillow top or cushion could not cover up the unevenness of the bed.

BUYER BEWARE: They will not refund you the $90 shipping it cost to UPS your bed to your house, and they will charge you another $90 for labels to return the bed via UPS

ONLY buy the C2 mattress, no upgrades (comprehensive overview)

My wife and I did extensive research before purchasing a Sleep Number bed, and we were surprised by much of what we learned. I want to share some of that information now, then I'll return periodically to report on how well we're sleeping.

WHY A SLEEP NUMBER BED
There are two main reasons to buy a Sleep Number bed: (1) so you can change the firmness of your mattress to suit your preferences, which may change over time, such as during pregnancy or while recovering from a back injury; and (2) so you can have a different level of firmness on each side of the same mattress to accommodate two sleepers with very different comfort preferences. If you don't care about either of those benefits, there's no reason to buy a Sleep Number bed that wouldn't be just as well served by other, cheaper options, such as a spring mattress.

WHAT TO KNOW BEFORE YOU BUY A SLEEP NUMBER BED
All Sleep Number beds use the same quality of pump and air bladder (the size of the bladders may vary, but it makes no difference to comfort). The taller air bladders or "upgraded" layers of padding are not necessarily desirable. In fact, customer reviews are consistently highest for the most basic model, the C2, which gives you the most "bang for your buck" and seems to produce far fewer complaints than their higher-end models.

A Sleep Number bed essentially is a glorified air mattress. The benefit of an air mattress (versus springs or memory foam) is that you can adjust the firmness of the bed from 0 to 100. In practice, this means the bed adjusts from uncomfortably soft (to the point of sinking into it like a hammock) to uncomfortably firm (like laying on a board). Most people will prefer a sleep number somewhere between 30 to 60. Presently, my wife's "sleep number" is a very soft 35, while mine is a fairly firm 60.

You only need the MATTRESS (which includes the air bladders and pump). The Sleep Number box frame is overpriced and not required. Any appropriately-sized box frame will work. The Sleep Number salesperson will likely warn you that traditional wooden box frames tend to expand and contract as the temperature and humidity change, but their "special" polymer box frame won't. Ignore the sales pitch. You don't need it as long as you have a solid, flat foundation for the mattress. We used the box frame from our previous bed, and it works great.

Do NOT buy a "high-end" Sleep Number bed. Customers appear to be consistently and significantly LESS SATISFIED (long-term) with Sleep Number's upgraded models. Search the Internet, and you'll see a distinct pattern in customer reviews: The simpler the model (C2 is the most basic), the happier the customer (on average). The upgraded models also seem unjustifiably overpriced. For instance, in the C3, Sleep Number merely adds a little foam padding and a slightly taller air bladder, but the price jumps by $300 or more! (You could buy a thicker mattress topper of better quality foam for half that price or less.) In short, the most cost-effective (and frankly, most comfortable) choice is to buy the basic C2 model, then purchase a 1" to 3" thick, high-quality memory foam topper from another supplier. You'll spend less money AND sleep better! One caveat: Don't overdo it on the thickness of the memory foam toppper. A topper about 2" thick is plenty to add a touch of luxurious softness, while the C2 mattress provides you with a highly-adjustable firmness level. Thicker toppers have a greater tendency to sink in and sag (a frequent complaint about memory foam after extended use), and thus, can negate the benefits of buying a firmness-adjustable air bed in the first place!

A queen-sized C2 Sleep Number mattress with dual bladders (so each "half" of the bed can be set to a different firmness) costs about $700.00, and the Sleep Number mattress protector (which adds a 10-year warranty) costs another $200. After tax, you're looking at around $1,000 for an air mattress with a warranty that, by many reports from other customers, may not actually be backed by the manufacturer. Nonetheless, having had TWO very disappointing experiences with two different high-end memory foam beds (each in the $1,000 price range), my wife and I decided to give the C2 a try. We will be satisfied with our purchase if our bed stays inflated for at least a decade, and adjusts in firmness when we need it to. Only time will tell.

WHAT TO KNOW WHEN YOU BUY YOUR SLEEP NUMBER BED -- DELIVERY/SHIPPING
When you buy a Sleep Number bed, you can pay approximately $160 for delivery and setup, or you can pay about $90 for UPS delivery. Unless you're physically challenged or disabled, I'd save money by opting for the UPS delivery. The bed is easy to set up yourself. It arrives nicely packed in a relatively small box with clear instructions. To save even more money, wait for a promotion period when Sleep Number offers free shipping, and then make your purchase. That's how my wife and I escaped paying any setup/delivery costs.

WHEN YOUR SLEEP NUMBER BED ARRIVES
When your Sleep Number bed arrives (assuming you didn't pay for setup), it is easy to assemble. You lay out the mattress cover on a box frame, unzip the top, insert foam stiffeners around the perimeter of the bed, drop in the air bladders, attach the air pump, inflate the bladders, and zip the top of the mattress back on. Done! It only took me about 30 minutes to set up a dual bladder Queen-size bed, and at least half of that time was spent waiting for the bladders to inflate (the initial inflation is slow).

PERFORMANCE
On the first two nights of sleeping on our bed, we tried an old, 4" thick memory foam topper that we had stored in the closet for the past five years. As expected, the 4" of foam was TOO thick and allowed my spine to sag. Even with the C2 mattress itself set to a moderately firm 50 on the first night, and a very firm 70 on the second night, I woke up both mornings with a lot of back pain due to the sinking effect of the (thick) topper. I also sweated a lot both nights because memory foam runs very warm and doesn't breathe well. My wife had no complaints about the mattress itself (she chose a much softer sleep number of 35), but she also sweated and felt uncomfortably hot due to the memory foam topper. We reminded ourselves that we bought this bed to get away from our disappointments with memory foam, so the topper went back into the closet.

On the third and fourth night, we slept with no topper at all (only the C2 mattress and the very thinly padded mattress protection cover we purchased). Initial comfort wasn't great (it doesn't feel "soft as a cloud" because you feel the air bladder pressing smoothly but stiffly against you through the padding). However, the level of back support and sleep-through-the-night comfort were both dramatically better. I woke up with almost no back pain. That confirms the C2 mattress's ability to fulfill the firmness and support needs that we couldn't get from our two previous, high-end memory foam mattresses. Now the task is to find an appropriate topper to add that extra touch of initial softness against our backs.

After a lot of research into memory foam alternatives, we settled on the Downlite Extra Plush Bamboo Top Mattress Pad (sold here on Amazon). Once we've received it and slept on it a few nights, I'll write a separate review for that product, as well as return here to report the overall results on our happiness with the C2 mattress. Stay tuned...
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[UPDATE 7-19-2013: After three weeks on this bed, we're definitely sleeping much better. The first week was a bit rough as we adjusted to the new feel of an air bed, but the last two weeks have been great. The C2 mattress, combined with a Downlite Extra Plush Bamboo Top Mattress Pad, is substantially more supportive than the memory foam mattresses we used previously. Although the initial comfort doesn't feel quite as luxuriously soft when you first lay down on the bed, our actual through-the-night sleeping comfort is outstanding. My sleep number has hovered around a (firm) 65, while my wife continues to prefer her much softer 35. We both agree the Downlite topper made the bed feel substantially better since it is just thick enough to prevent us from feeling the air bladders in the C2 bed.

I also noticed that the Downlite topper feels firmer and more supportive than the upgraded beds we tried out in the Sleep Number store, reinforcing my suspicion that higher-end Sleep Number beds use layers of memory foam which probably sink in over time and cause back pain like we experienced with our previous memory foam beds. That probably accounts for why the higher-end Sleep Number beds are reviewed much more negatively than the basic C2 mattress. If you can give up the pleasure of that initial cozy feeling you get from memory foam, the C2 mattress and Downlite topper are a great combination that will give much better (and adjustable) sleep-through-the-night comfort and support for those who suffer from chronic back pain. So far, we're quite pleased.]
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[UPDATE 9/10/2013: After two full months sleeping on the C2 Sleep Number bed and our Downlite topper, I am THRILLED with the improvements in my neck and back pain--which have essentially disappeared. Each time I lie down on the bed, I'm still aware that the initial "cushy" softness of the memory foam is missing, but after lying down for a few seconds, that observation immediately gives way to a pleasant impression of how firm and supportive the bed feels against my back. After two months, that same initial impression continues to replay in my mind when I go to bed each night.

More importantly, I can now attest with full confidence that the C2 mattress and Downlite topper combination alleviates ALL of the neck and back pain issues I was experiencing with the memory foam mattresses and toppers we have previously slept on. In two months, I haven't had ANY serious problems with pain--and that's a remarkable change from the almost daily pain I was experiencing before.

More impressively, a week ago, I strained my back badly when I slipped while raising a sailboat mast and strained to catch the mast before it slammed down onto the concrete. The last time that (same incident) happened, I couldn't move out of my bed for two full days and I suffered excruciating lower back pain for three weeks before I recovered full mobility. This time, although the pain and strain felt nearly as bad as last time, I was able to get on my feet the next morning and now, a week later, although my back is still tender, I'm recovering exponentially faster than before with near-full mobility and can again lift modest amounts of weight (like my one-year-old daughter) comfortably. The only possible explanation is that this bed is so supportive, it is accelerating my recovery. I now realize now that the last time I injured my back, the memory foam topper we had at that time was probably exacerbating the strain at night, stretching out my pain and debilitation unnecessarily.

Suffice it to say that I am well pleased with the Downlite topper and our C2 Sleep Number mattress. My wife--who is now pregnant--has remarked a few times that she misses the cushy softness of the memory foam a lot, but even she (with her much better back) agrees that this bed's supportiveness is still much better and gives her better "through-the-night" sleep comfort. She just likes her bed to be very soft feeling, and this topper just isn't as initially soft as a more foam-like material would be.]
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[UPDATE 3-11-2014: Well, my wife just completed her pregnancy with our third child and she has said repeatedly throughout the last trimester that she was glad to have an adjustable bed. So far, we've had no air leaks, no signs of premature wear, nor any other complaints. We continue to get good support and comfort from this bed. My wife still occasionally mentions her desire to put a one-inch memory foam topper under the Downlite topper just to increase the initial softness a little, but it's such a small issue, she hasn't really gotten around to it yet. We're plenty comfortable. I can definitely say now that the approximately $1000 investment in this bed was well worth it. We're glad we bought it, and continue to find the adjustment feature useful whenever I have a strained back or my wife's body is changing as it does through a pregnancy and thereafter.]

[UPDATE 12-28-2015: Well, years later and this bed is still holding up great -- with no evident signs of wear, despite three little girls who occasionally jump on it (though we tell them not to) -- and still giving us sleep-through-the-night comfort. Every three months or so, it seems we have to readjust the bed: deflating it down to its lowest setting (20, I think), then inflating it up to its highest setting (100), and then dialing it back down to our preferred sleep number (mine is 55 or 60). This seems to recalibrate the bed's pressure gauge. If we don't do it, we notice that after a few months our sleep number starts to feel "softer" than it is supposed to... as if the bed has let out a little air and/or fallen out of calibration. It takes so long for this to happen that I don't think it can be attributed to a leak (the bed never goes flat!). It just seems to be a quirk that is easily resolved using the recalibration method I described.

Also, having slept on this bed through several more hot seasons, I will say it again: we sleep much cooler on hot Georgia nights than we ever did on memory foam! Overall, we're very pleased with this bed. It's not dreamy soft, but it is comfortable and supportive.]

Not perfect but best mattress I've had in....well ever.

3.5 stars if I could. Last November, we got the Sleep number C2 due in part to the top review here.

This is my 8th mattress/mattress adjustment in 6 years. We upgraded from my 20 year old twin sized mattress and until now we have been plagued with back problems. The sleep number has been great for good night sleeps and no back problems anymore. My Sleep #35, wife's #30

Why the 3 stars then....

Overly glorified air mattress. Our 5th mattress was an $80 air mattress with a built in pump. I freaking loved that thing but the wife not so much. The sleep number is no different. The problem lies in the bladders. There are two independent bladders so two different firmness can be achieved. The split, there is a very noticeable casm between my wife and I if go to close to her I roll down. If I'm not centered have a tendency to bottom out do to air shifting. That said the bladders are to thin and I bottom out with my side set to a 50. I prefer to sleep on a 35-40 but for lying in bed with my head up I need to adjust the bed higher so my arse isn't on the hard plastic lower mattress. Speaking of lower mattress, this thing is composed of about 12 hard plastic rails that are aprox 4"-6" high. I've got my bed on my old box spring and it slides all over causing me to jam a falling out rail back in every week or so.

Cuddlings a pain with the grand casm to work around. Sex must be planed so the bladders can be at 100 each.

All that said the C2 is a good mattress but I have made some improvements to make it a great mattress: 3" gel topper and a 3" down quilted topper under the bladder mattress to lessen the bottoming out. I'm eventually going to build bed frame for proper height, box spring containment, and support for sides of the bladders.

The sleep numbers best quality is it offers options it's short comings are easily fixed and it's way eaiser to move than normal mattress set.

Going with the C2 and adding my own bells and whistles

Very grateful for Candid Reviewer's advice. We were interested in the C2 after seeing the excellent rating it received from Consumer Reports, with high marks for durability, side and back sleeping. We went to the sleep number store, stuck to our plan and avoided being up- sold, and bought (on Amazon) both the recommended fiber topper and a gel topper to experiment with once the C2 arrives. We also are using our old metal frame with a queen-size bunkie board ($69), for a nice savings compared to the $300 foundation from sleep number. More $ for new sheets and bedding!

I will not buy any other bed again.

Best bed I ever had. I'm a big person 300 Plus pounds...At year 10 the pump went out and I called...they still had my info and sold me a new pump at 1/2 price. It's went through 2 moves and is still great! My husband is also big so it stands up to heavy folks. Folks on the phone were friendly and helpful. I'm looking now to buy my son one.

So far, So Good!

We decided to try a sleep number bed based on the other reviews here, and the fact that I haven't been able to sleep for more than 4-5 hours at a time and waking up feeling like I had been run over by a truck. I am by nature a skeptic, not wanting to believe ads and doing my own research is much more important than just taking some ad at it's face value.
We have had the bed for a little over a week now and I can say that I'm up to about 6.5 hours of sleep. We are still adjusting to the concept of setting the number to one that is most comfortable. I'm a 65 and the wife is at 75. Time will tell. Overall, the bed went together nicely, wish some of the zippers were better in quality and it does take some getting used to the foam boarders. They sit a bit higher than the mattress so you can definitely feel the edges. Having said that, I sincerely hope that this will be a long term solution for us.
I did make a YouTube Video of the unbox of the mattress that provides some insight into what it takes to set up this mattress.
[...]

Warning: Sleep Number Beds Last Only 6 Years

My wife and I purchased a sleep number bed, a 5000 Queen Set, Dual, Ptop, Wireless in 2006. The bed was installed by the company's installers and has not been moved since that time. My wife and I are the only one who have ever slept on the bed. We do not have children and so no child has ever jumped on the bed.

About a year ago we noticed that the sides of the bed were pushing out and there was a depression on both sides where he lay when sleeping. Even with full pressure this did not go away. This kept getting worse so we called Customer Support.

The first person we called told us that we should have put a piece of plywood under the mattress to increase support and if we had done so we would not be having problems. However, neither any of the instructions nor the installers said anything about the bed needing extra support.

When we called back to order the almost $400.00 repair parts this person said she did not know anything about needing plywood support and there was no written indication about this on the previous person's phone call. It seemed the lady was suggesting my wife was lying. I can only conclude that the other person should not have inform us about this design flaw.

Also read the warranty information carefully. I did not. After 7 years I am responsible for over 44% of the cost of the repairs.

I will say these beds are very comfortable and you will enjoy the comfort they afford. However, do not believe that they will last for 20 years. Mine lasted for 6 years. If you have young children who like to play on the bed keep them off this bed!

I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress

This is for the C2 select comfort bed.
There are many mixed reviews about these beds and they are basically very expensive for an air mattress with very cheap and thin padding between the cover and air mattress. My biggest problem with the bed is that it has very little adjustment. While the numbers go from 0 to 100 they are in increments of 5 so there isn't as much adjustment as there would appear to be (intentional deception?). I'm kind of stuck in the middle so that if I make the bed soft enough I wake up with back pain, when hard enough to not have back pain I toss and turn all night. I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress. If you do buy it decide quickly if you can adjust it for your comfort level. I kept thinking I could get the adjustment right and let the return period expire. Also, returns are expensive and difficult.

One moth in and love it, after a few tweaks

Great bed but..... they should call it build a bed. Sleep Number has an odd business model and they want to charge you for all kinds of silly extras.
The key to buying this bed is wait for a sale and only buy the bed no extras as other reviews state here.
The good : The bed is adjustable and you quickly find the right amount of air firmness you need. The mattress is super light so making the bed is a breeze.
The Bad :sleep number charges insane amount for the base get a good piece of plywood, the sleep number base is plastic don't pay for delivery or legs for the base.
The bed feels as others stated like a camping mattress what made the bed great for us is a 2 inch gel memory foam the bed went from bad to a great night sleep, So lets call this a build a bed start with the base model customize it yourself.

DO NOT BUY THIS BED!!!! READ YOUR WARRANTY!!!

After having the bed for the past 10 years, I have had the bed pillow top replaced 2 times because of mold issues. I called the warranty again because the pillow top is coming apart after 4 years and they say i have to pay 60% for a new replacement. This is crazy. Went to buy by Sterns and Foster and they have a full replacement on their beds if they come apart..wow a much better bed then the Sleep by number.

BUYER BEWARE!!

I purchased a C2 bed and slept on it for a week, and each night woke up with back pain. It is honestly the worst mattress I have ever slept on. I started sleeping on the floor because it was more comfortable. The materials are not worth $1,200, they are probably making over 300% profit margins because the cost couldn't be more than $300 for the whole bed. The side walls and chambers do not meet together well, so there are dips all throughout the bed. A pillow top or cushion could not cover up the unevenness of the bed.

BUYER BEWARE: They will not refund you the $90 shipping it cost to UPS your bed to your house, and they will charge you another $90 for labels to return the bed via UPS

ONLY buy the C2 mattress, no upgrades (comprehensive overview)

My wife and I did extensive research before purchasing a Sleep Number bed, and we were surprised by much of what we learned. I want to share some of that information now, then I'll return periodically to report on how well we're sleeping.

WHY A SLEEP NUMBER BED
There are two main reasons to buy a Sleep Number bed: (1) so you can change the firmness of your mattress to suit your preferences, which may change over time, such as during pregnancy or while recovering from a back injury; and (2) so you can have a different level of firmness on each side of the same mattress to accommodate two sleepers with very different comfort preferences. If you don't care about either of those benefits, there's no reason to buy a Sleep Number bed that wouldn't be just as well served by other, cheaper options, such as a spring mattress.

WHAT TO KNOW BEFORE YOU BUY A SLEEP NUMBER BED
All Sleep Number beds use the same quality of pump and air bladder (the size of the bladders may vary, but it makes no difference to comfort). The taller air bladders or "upgraded" layers of padding are not necessarily desirable. In fact, customer reviews are consistently highest for the most basic model, the C2, which gives you the most "bang for your buck" and seems to produce far fewer complaints than their higher-end models.

A Sleep Number bed essentially is a glorified air mattress. The benefit of an air mattress (versus springs or memory foam) is that you can adjust the firmness of the bed from 0 to 100. In practice, this means the bed adjusts from uncomfortably soft (to the point of sinking into it like a hammock) to uncomfortably firm (like laying on a board). Most people will prefer a sleep number somewhere between 30 to 60. Presently, my wife's "sleep number" is a very soft 35, while mine is a fairly firm 60.

You only need the MATTRESS (which includes the air bladders and pump). The Sleep Number box frame is overpriced and not required. Any appropriately-sized box frame will work. The Sleep Number salesperson will likely warn you that traditional wooden box frames tend to expand and contract as the temperature and humidity change, but their "special" polymer box frame won't. Ignore the sales pitch. You don't need it as long as you have a solid, flat foundation for the mattress. We used the box frame from our previous bed, and it works great.

Do NOT buy a "high-end" Sleep Number bed. Customers appear to be consistently and significantly LESS SATISFIED (long-term) with Sleep Number's upgraded models. Search the Internet, and you'll see a distinct pattern in customer reviews: The simpler the model (C2 is the most basic), the happier the customer (on average). The upgraded models also seem unjustifiably overpriced. For instance, in the C3, Sleep Number merely adds a little foam padding and a slightly taller air bladder, but the price jumps by $300 or more! (You could buy a thicker mattress topper of better quality foam for half that price or less.) In short, the most cost-effective (and frankly, most comfortable) choice is to buy the basic C2 model, then purchase a 1" to 3" thick, high-quality memory foam topper from another supplier. You'll spend less money AND sleep better! One caveat: Don't overdo it on the thickness of the memory foam toppper. A topper about 2" thick is plenty to add a touch of luxurious softness, while the C2 mattress provides you with a highly-adjustable firmness level. Thicker toppers have a greater tendency to sink in and sag (a frequent complaint about memory foam after extended use), and thus, can negate the benefits of buying a firmness-adjustable air bed in the first place!

A queen-sized C2 Sleep Number mattress with dual bladders (so each "half" of the bed can be set to a different firmness) costs about $700.00, and the Sleep Number mattress protector (which adds a 10-year warranty) costs another $200. After tax, you're looking at around $1,000 for an air mattress with a warranty that, by many reports from other customers, may not actually be backed by the manufacturer. Nonetheless, having had TWO very disappointing experiences with two different high-end memory foam beds (each in the $1,000 price range), my wife and I decided to give the C2 a try. We will be satisfied with our purchase if our bed stays inflated for at least a decade, and adjusts in firmness when we need it to. Only time will tell.

WHAT TO KNOW WHEN YOU BUY YOUR SLEEP NUMBER BED -- DELIVERY/SHIPPING
When you buy a Sleep Number bed, you can pay approximately $160 for delivery and setup, or you can pay about $90 for UPS delivery. Unless you're physically challenged or disabled, I'd save money by opting for the UPS delivery. The bed is easy to set up yourself. It arrives nicely packed in a relatively small box with clear instructions. To save even more money, wait for a promotion period when Sleep Number offers free shipping, and then make your purchase. That's how my wife and I escaped paying any setup/delivery costs.

WHEN YOUR SLEEP NUMBER BED ARRIVES
When your Sleep Number bed arrives (assuming you didn't pay for setup), it is easy to assemble. You lay out the mattress cover on a box frame, unzip the top, insert foam stiffeners around the perimeter of the bed, drop in the air bladders, attach the air pump, inflate the bladders, and zip the top of the mattress back on. Done! It only took me about 30 minutes to set up a dual bladder Queen-size bed, and at least half of that time was spent waiting for the bladders to inflate (the initial inflation is slow).

PERFORMANCE
On the first two nights of sleeping on our bed, we tried an old, 4" thick memory foam topper that we had stored in the closet for the past five years. As expected, the 4" of foam was TOO thick and allowed my spine to sag. Even with the C2 mattress itself set to a moderately firm 50 on the first night, and a very firm 70 on the second night, I woke up both mornings with a lot of back pain due to the sinking effect of the (thick) topper. I also sweated a lot both nights because memory foam runs very warm and doesn't breathe well. My wife had no complaints about the mattress itself (she chose a much softer sleep number of 35), but she also sweated and felt uncomfortably hot due to the memory foam topper. We reminded ourselves that we bought this bed to get away from our disappointments with memory foam, so the topper went back into the closet.

On the third and fourth night, we slept with no topper at all (only the C2 mattress and the very thinly padded mattress protection cover we purchased). Initial comfort wasn't great (it doesn't feel "soft as a cloud" because you feel the air bladder pressing smoothly but stiffly against you through the padding). However, the level of back support and sleep-through-the-night comfort were both dramatically better. I woke up with almost no back pain. That confirms the C2 mattress's ability to fulfill the firmness and support needs that we couldn't get from our two previous, high-end memory foam mattresses. Now the task is to find an appropriate topper to add that extra touch of initial softness against our backs.

After a lot of research into memory foam alternatives, we settled on the Downlite Extra Plush Bamboo Top Mattress Pad (sold here on Amazon). Once we've received it and slept on it a few nights, I'll write a separate review for that product, as well as return here to report the overall results on our happiness with the C2 mattress. Stay tuned...
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[UPDATE 7-19-2013: After three weeks on this bed, we're definitely sleeping much better. The first week was a bit rough as we adjusted to the new feel of an air bed, but the last two weeks have been great. The C2 mattress, combined with a Downlite Extra Plush Bamboo Top Mattress Pad, is substantially more supportive than the memory foam mattresses we used previously. Although the initial comfort doesn't feel quite as luxuriously soft when you first lay down on the bed, our actual through-the-night sleeping comfort is outstanding. My sleep number has hovered around a (firm) 65, while my wife continues to prefer her much softer 35. We both agree the Downlite topper made the bed feel substantially better since it is just thick enough to prevent us from feeling the air bladders in the C2 bed.

I also noticed that the Downlite topper feels firmer and more supportive than the upgraded beds we tried out in the Sleep Number store, reinforcing my suspicion that higher-end Sleep Number beds use layers of memory foam which probably sink in over time and cause back pain like we experienced with our previous memory foam beds. That probably accounts for why the higher-end Sleep Number beds are reviewed much more negatively than the basic C2 mattress. If you can give up the pleasure of that initial cozy feeling you get from memory foam, the C2 mattress and Downlite topper are a great combination that will give much better (and adjustable) sleep-through-the-night comfort and support for those who suffer from chronic back pain. So far, we're quite pleased.]
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[UPDATE 9/10/2013: After two full months sleeping on the C2 Sleep Number bed and our Downlite topper, I am THRILLED with the improvements in my neck and back pain--which have essentially disappeared. Each time I lie down on the bed, I'm still aware that the initial "cushy" softness of the memory foam is missing, but after lying down for a few seconds, that observation immediately gives way to a pleasant impression of how firm and supportive the bed feels against my back. After two months, that same initial impression continues to replay in my mind when I go to bed each night.

More importantly, I can now attest with full confidence that the C2 mattress and Downlite topper combination alleviates ALL of the neck and back pain issues I was experiencing with the memory foam mattresses and toppers we have previously slept on. In two months, I haven't had ANY serious problems with pain--and that's a remarkable change from the almost daily pain I was experiencing before.

More impressively, a week ago, I strained my back badly when I slipped while raising a sailboat mast and strained to catch the mast before it slammed down onto the concrete. The last time that (same incident) happened, I couldn't move out of my bed for two full days and I suffered excruciating lower back pain for three weeks before I recovered full mobility. This time, although the pain and strain felt nearly as bad as last time, I was able to get on my feet the next morning and now, a week later, although my back is still tender, I'm recovering exponentially faster than before with near-full mobility and can again lift modest amounts of weight (like my one-year-old daughter) comfortably. The only possible explanation is that this bed is so supportive, it is accelerating my recovery. I now realize now that the last time I injured my back, the memory foam topper we had at that time was probably exacerbating the strain at night, stretching out my pain and debilitation unnecessarily.

Suffice it to say that I am well pleased with the Downlite topper and our C2 Sleep Number mattress. My wife--who is now pregnant--has remarked a few times that she misses the cushy softness of the memory foam a lot, but even she (with her much better back) agrees that this bed's supportiveness is still much better and gives her better "through-the-night" sleep comfort. She just likes her bed to be very soft feeling, and this topper just isn't as initially soft as a more foam-like material would be.]
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[UPDATE 3-11-2014: Well, my wife just completed her pregnancy with our third child and she has said repeatedly throughout the last trimester that she was glad to have an adjustable bed. So far, we've had no air leaks, no signs of premature wear, nor any other complaints. We continue to get good support and comfort from this bed. My wife still occasionally mentions her desire to put a one-inch memory foam topper under the Downlite topper just to increase the initial softness a little, but it's such a small issue, she hasn't really gotten around to it yet. We're plenty comfortable. I can definitely say now that the approximately $1000 investment in this bed was well worth it. We're glad we bought it, and continue to find the adjustment feature useful whenever I have a strained back or my wife's body is changing as it does through a pregnancy and thereafter.]

[UPDATE 12-28-2015: Well, years later and this bed is still holding up great -- with no evident signs of wear, despite three little girls who occasionally jump on it (though we tell them not to) -- and still giving us sleep-through-the-night comfort. Every three months or so, it seems we have to readjust the bed: deflating it down to its lowest setting (20, I think), then inflating it up to its highest setting (100), and then dialing it back down to our preferred sleep number (mine is 55 or 60). This seems to recalibrate the bed's pressure gauge. If we don't do it, we notice that after a few months our sleep number starts to feel "softer" than it is supposed to... as if the bed has let out a little air and/or fallen out of calibration. It takes so long for this to happen that I don't think it can be attributed to a leak (the bed never goes flat!). It just seems to be a quirk that is easily resolved using the recalibration method I described.

Also, having slept on this bed through several more hot seasons, I will say it again: we sleep much cooler on hot Georgia nights than we ever did on memory foam! Overall, we're very pleased with this bed. It's not dreamy soft, but it is comfortable and supportive.]

Not perfect but best mattress I've had in....well ever.

3.5 stars if I could. Last November, we got the Sleep number C2 due in part to the top review here.

This is my 8th mattress/mattress adjustment in 6 years. We upgraded from my 20 year old twin sized mattress and until now we have been plagued with back problems. The sleep number has been great for good night sleeps and no back problems anymore. My Sleep #35, wife's #30

Why the 3 stars then....

Overly glorified air mattress. Our 5th mattress was an $80 air mattress with a built in pump. I freaking loved that thing but the wife not so much. The sleep number is no different. The problem lies in the bladders. There are two independent bladders so two different firmness can be achieved. The split, there is a very noticeable casm between my wife and I if go to close to her I roll down. If I'm not centered have a tendency to bottom out do to air shifting. That said the bladders are to thin and I bottom out with my side set to a 50. I prefer to sleep on a 35-40 but for lying in bed with my head up I need to adjust the bed higher so my arse isn't on the hard plastic lower mattress. Speaking of lower mattress, this thing is composed of about 12 hard plastic rails that are aprox 4"-6" high. I've got my bed on my old box spring and it slides all over causing me to jam a falling out rail back in every week or so.

Cuddlings a pain with the grand casm to work around. Sex must be planed so the bladders can be at 100 each.

All that said the C2 is a good mattress but I have made some improvements to make it a great mattress: 3" gel topper and a 3" down quilted topper under the bladder mattress to lessen the bottoming out. I'm eventually going to build bed frame for proper height, box spring containment, and support for sides of the bladders.

The sleep numbers best quality is it offers options it's short comings are easily fixed and it's way eaiser to move than normal mattress set.

Going with the C2 and adding my own bells and whistles

Very grateful for Candid Reviewer's advice. We were interested in the C2 after seeing the excellent rating it received from Consumer Reports, with high marks for durability, side and back sleeping. We went to the sleep number store, stuck to our plan and avoided being up- sold, and bought (on Amazon) both the recommended fiber topper and a gel topper to experiment with once the C2 arrives. We also are using our old metal frame with a queen-size bunkie board ($69), for a nice savings compared to the $300 foundation from sleep number. More $ for new sheets and bedding!

I will not buy any other bed again.

Best bed I ever had. I'm a big person 300 Plus pounds...At year 10 the pump went out and I called...they still had my info and sold me a new pump at 1/2 price. It's went through 2 moves and is still great! My husband is also big so it stands up to heavy folks. Folks on the phone were friendly and helpful. I'm looking now to buy my son one.

So far, So Good!

We decided to try a sleep number bed based on the other reviews here, and the fact that I haven't been able to sleep for more than 4-5 hours at a time and waking up feeling like I had been run over by a truck. I am by nature a skeptic, not wanting to believe ads and doing my own research is much more important than just taking some ad at it's face value.
We have had the bed for a little over a week now and I can say that I'm up to about 6.5 hours of sleep. We are still adjusting to the concept of setting the number to one that is most comfortable. I'm a 65 and the wife is at 75. Time will tell. Overall, the bed went together nicely, wish some of the zippers were better in quality and it does take some getting used to the foam boarders. They sit a bit higher than the mattress so you can definitely feel the edges. Having said that, I sincerely hope that this will be a long term solution for us.
I did make a YouTube Video of the unbox of the mattress that provides some insight into what it takes to set up this mattress.
[...]

Warning: Sleep Number Beds Last Only 6 Years

My wife and I purchased a sleep number bed, a 5000 Queen Set, Dual, Ptop, Wireless in 2006. The bed was installed by the company's installers and has not been moved since that time. My wife and I are the only one who have ever slept on the bed. We do not have children and so no child has ever jumped on the bed.

About a year ago we noticed that the sides of the bed were pushing out and there was a depression on both sides where he lay when sleeping. Even with full pressure this did not go away. This kept getting worse so we called Customer Support.

The first person we called told us that we should have put a piece of plywood under the mattress to increase support and if we had done so we would not be having problems. However, neither any of the instructions nor the installers said anything about the bed needing extra support.

When we called back to order the almost $400.00 repair parts this person said she did not know anything about needing plywood support and there was no written indication about this on the previous person's phone call. It seemed the lady was suggesting my wife was lying. I can only conclude that the other person should not have inform us about this design flaw.

Also read the warranty information carefully. I did not. After 7 years I am responsible for over 44% of the cost of the repairs.

I will say these beds are very comfortable and you will enjoy the comfort they afford. However, do not believe that they will last for 20 years. Mine lasted for 6 years. If you have young children who like to play on the bed keep them off this bed!

I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress

This is for the C2 select comfort bed.
There are many mixed reviews about these beds and they are basically very expensive for an air mattress with very cheap and thin padding between the cover and air mattress. My biggest problem with the bed is that it has very little adjustment. While the numbers go from 0 to 100 they are in increments of 5 so there isn't as much adjustment as there would appear to be (intentional deception?). I'm kind of stuck in the middle so that if I make the bed soft enough I wake up with back pain, when hard enough to not have back pain I toss and turn all night. I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress. If you do buy it decide quickly if you can adjust it for your comfort level. I kept thinking I could get the adjustment right and let the return period expire. Also, returns are expensive and difficult.

One moth in and love it, after a few tweaks

Great bed but..... they should call it build a bed. Sleep Number has an odd business model and they want to charge you for all kinds of silly extras.
The key to buying this bed is wait for a sale and only buy the bed no extras as other reviews state here.
The good : The bed is adjustable and you quickly find the right amount of air firmness you need. The mattress is super light so making the bed is a breeze.
The Bad :sleep number charges insane amount for the base get a good piece of plywood, the sleep number base is plastic don't pay for delivery or legs for the base.
The bed feels as others stated like a camping mattress what made the bed great for us is a 2 inch gel memory foam the bed went from bad to a great night sleep, So lets call this a build a bed start with the base model customize it yourself.

DO NOT BUY THIS BED!!!! READ YOUR WARRANTY!!!

After having the bed for the past 10 years, I have had the bed pillow top replaced 2 times because of mold issues. I called the warranty again because the pillow top is coming apart after 4 years and they say i have to pay 60% for a new replacement. This is crazy. Went to buy by Sterns and Foster and they have a full replacement on their beds if they come apart..wow a much better bed then the Sleep by number.

BUYER BEWARE!!

I purchased a C2 bed and slept on it for a week, and each night woke up with back pain. It is honestly the worst mattress I have ever slept on. I started sleeping on the floor because it was more comfortable. The materials are not worth $1,200, they are probably making over 300% profit margins because the cost couldn't be more than $300 for the whole bed. The side walls and chambers do not meet together well, so there are dips all throughout the bed. A pillow top or cushion could not cover up the unevenness of the bed.

BUYER BEWARE: They will not refund you the $90 shipping it cost to UPS your bed to your house, and they will charge you another $90 for labels to return the bed via UPS

ONLY buy the C2 mattress, no upgrades (comprehensive overview)

My wife and I did extensive research before purchasing a Sleep Number bed, and we were surprised by much of what we learned. I want to share some of that information now, then I'll return periodically to report on how well we're sleeping.

WHY A SLEEP NUMBER BED
There are two main reasons to buy a Sleep Number bed: (1) so you can change the firmness of your mattress to suit your preferences, which may change over time, such as during pregnancy or while recovering from a back injury; and (2) so you can have a different level of firmness on each side of the same mattress to accommodate two sleepers with very different comfort preferences. If you don't care about either of those benefits, there's no reason to buy a Sleep Number bed that wouldn't be just as well served by other, cheaper options, such as a spring mattress.

WHAT TO KNOW BEFORE YOU BUY A SLEEP NUMBER BED
All Sleep Number beds use the same quality of pump and air bladder (the size of the bladders may vary, but it makes no difference to comfort). The taller air bladders or "upgraded" layers of padding are not necessarily desirable. In fact, customer reviews are consistently highest for the most basic model, the C2, which gives you the most "bang for your buck" and seems to produce far fewer complaints than their higher-end models.

A Sleep Number bed essentially is a glorified air mattress. The benefit of an air mattress (versus springs or memory foam) is that you can adjust the firmness of the bed from 0 to 100. In practice, this means the bed adjusts from uncomfortably soft (to the point of sinking into it like a hammock) to uncomfortably firm (like laying on a board). Most people will prefer a sleep number somewhere between 30 to 60. Presently, my wife's "sleep number" is a very soft 35, while mine is a fairly firm 60.

You only need the MATTRESS (which includes the air bladders and pump). The Sleep Number box frame is overpriced and not required. Any appropriately-sized box frame will work. The Sleep Number salesperson will likely warn you that traditional wooden box frames tend to expand and contract as the temperature and humidity change, but their "special" polymer box frame won't. Ignore the sales pitch. You don't need it as long as you have a solid, flat foundation for the mattress. We used the box frame from our previous bed, and it works great.

Do NOT buy a "high-end" Sleep Number bed. Customers appear to be consistently and significantly LESS SATISFIED (long-term) with Sleep Number's upgraded models. Search the Internet, and you'll see a distinct pattern in customer reviews: The simpler the model (C2 is the most basic), the happier the customer (on average). The upgraded models also seem unjustifiably overpriced. For instance, in the C3, Sleep Number merely adds a little foam padding and a slightly taller air bladder, but the price jumps by $300 or more! (You could buy a thicker mattress topper of better quality foam for half that price or less.) In short, the most cost-effective (and frankly, most comfortable) choice is to buy the basic C2 model, then purchase a 1" to 3" thick, high-quality memory foam topper from another supplier. You'll spend less money AND sleep better! One caveat: Don't overdo it on the thickness of the memory foam toppper. A topper about 2" thick is plenty to add a touch of luxurious softness, while the C2 mattress provides you with a highly-adjustable firmness level. Thicker toppers have a greater tendency to sink in and sag (a frequent complaint about memory foam after extended use), and thus, can negate the benefits of buying a firmness-adjustable air bed in the first place!

A queen-sized C2 Sleep Number mattress with dual bladders (so each "half" of the bed can be set to a different firmness) costs about $700.00, and the Sleep Number mattress protector (which adds a 10-year warranty) costs another $200. After tax, you're looking at around $1,000 for an air mattress with a warranty that, by many reports from other customers, may not actually be backed by the manufacturer. Nonetheless, having had TWO very disappointing experiences with two different high-end memory foam beds (each in the $1,000 price range), my wife and I decided to give the C2 a try. We will be satisfied with our purchase if our bed stays inflated for at least a decade, and adjusts in firmness when we need it to. Only time will tell.

WHAT TO KNOW WHEN YOU BUY YOUR SLEEP NUMBER BED -- DELIVERY/SHIPPING
When you buy a Sleep Number bed, you can pay approximately $160 for delivery and setup, or you can pay about $90 for UPS delivery. Unless you're physically challenged or disabled, I'd save money by opting for the UPS delivery. The bed is easy to set up yourself. It arrives nicely packed in a relatively small box with clear instructions. To save even more money, wait for a promotion period when Sleep Number offers free shipping, and then make your purchase. That's how my wife and I escaped paying any setup/delivery costs.

WHEN YOUR SLEEP NUMBER BED ARRIVES
When your Sleep Number bed arrives (assuming you didn't pay for setup), it is easy to assemble. You lay out the mattress cover on a box frame, unzip the top, insert foam stiffeners around the perimeter of the bed, drop in the air bladders, attach the air pump, inflate the bladders, and zip the top of the mattress back on. Done! It only took me about 30 minutes to set up a dual bladder Queen-size bed, and at least half of that time was spent waiting for the bladders to inflate (the initial inflation is slow).

PERFORMANCE
On the first two nights of sleeping on our bed, we tried an old, 4" thick memory foam topper that we had stored in the closet for the past five years. As expected, the 4" of foam was TOO thick and allowed my spine to sag. Even with the C2 mattress itself set to a moderately firm 50 on the first night, and a very firm 70 on the second night, I woke up both mornings with a lot of back pain due to the sinking effect of the (thick) topper. I also sweated a lot both nights because memory foam runs very warm and doesn't breathe well. My wife had no complaints about the mattress itself (she chose a much softer sleep number of 35), but she also sweated and felt uncomfortably hot due to the memory foam topper. We reminded ourselves that we bought this bed to get away from our disappointments with memory foam, so the topper went back into the closet.

On the third and fourth night, we slept with no topper at all (only the C2 mattress and the very thinly padded mattress protection cover we purchased). Initial comfort wasn't great (it doesn't feel "soft as a cloud" because you feel the air bladder pressing smoothly but stiffly against you through the padding). However, the level of back support and sleep-through-the-night comfort were both dramatically better. I woke up with almost no back pain. That confirms the C2 mattress's ability to fulfill the firmness and support needs that we couldn't get from our two previous, high-end memory foam mattresses. Now the task is to find an appropriate topper to add that extra touch of initial softness against our backs.

After a lot of research into memory foam alternatives, we settled on the Downlite Extra Plush Bamboo Top Mattress Pad (sold here on Amazon). Once we've received it and slept on it a few nights, I'll write a separate review for that product, as well as return here to report the overall results on our happiness with the C2 mattress. Stay tuned...
----------------------------
[UPDATE 7-19-2013: After three weeks on this bed, we're definitely sleeping much better. The first week was a bit rough as we adjusted to the new feel of an air bed, but the last two weeks have been great. The C2 mattress, combined with a Downlite Extra Plush Bamboo Top Mattress Pad, is substantially more supportive than the memory foam mattresses we used previously. Although the initial comfort doesn't feel quite as luxuriously soft when you first lay down on the bed, our actual through-the-night sleeping comfort is outstanding. My sleep number has hovered around a (firm) 65, while my wife continues to prefer her much softer 35. We both agree the Downlite topper made the bed feel substantially better since it is just thick enough to prevent us from feeling the air bladders in the C2 bed.

I also noticed that the Downlite topper feels firmer and more supportive than the upgraded beds we tried out in the Sleep Number store, reinforcing my suspicion that higher-end Sleep Number beds use layers of memory foam which probably sink in over time and cause back pain like we experienced with our previous memory foam beds. That probably accounts for why the higher-end Sleep Number beds are reviewed much more negatively than the basic C2 mattress. If you can give up the pleasure of that initial cozy feeling you get from memory foam, the C2 mattress and Downlite topper are a great combination that will give much better (and adjustable) sleep-through-the-night comfort and support for those who suffer from chronic back pain. So far, we're quite pleased.]
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[UPDATE 9/10/2013: After two full months sleeping on the C2 Sleep Number bed and our Downlite topper, I am THRILLED with the improvements in my neck and back pain--which have essentially disappeared. Each time I lie down on the bed, I'm still aware that the initial "cushy" softness of the memory foam is missing, but after lying down for a few seconds, that observation immediately gives way to a pleasant impression of how firm and supportive the bed feels against my back. After two months, that same initial impression continues to replay in my mind when I go to bed each night.

More importantly, I can now attest with full confidence that the C2 mattress and Downlite topper combination alleviates ALL of the neck and back pain issues I was experiencing with the memory foam mattresses and toppers we have previously slept on. In two months, I haven't had ANY serious problems with pain--and that's a remarkable change from the almost daily pain I was experiencing before.

More impressively, a week ago, I strained my back badly when I slipped while raising a sailboat mast and strained to catch the mast before it slammed down onto the concrete. The last time that (same incident) happened, I couldn't move out of my bed for two full days and I suffered excruciating lower back pain for three weeks before I recovered full mobility. This time, although the pain and strain felt nearly as bad as last time, I was able to get on my feet the next morning and now, a week later, although my back is still tender, I'm recovering exponentially faster than before with near-full mobility and can again lift modest amounts of weight (like my one-year-old daughter) comfortably. The only possible explanation is that this bed is so supportive, it is accelerating my recovery. I now realize now that the last time I injured my back, the memory foam topper we had at that time was probably exacerbating the strain at night, stretching out my pain and debilitation unnecessarily.

Suffice it to say that I am well pleased with the Downlite topper and our C2 Sleep Number mattress. My wife--who is now pregnant--has remarked a few times that she misses the cushy softness of the memory foam a lot, but even she (with her much better back) agrees that this bed's supportiveness is still much better and gives her better "through-the-night" sleep comfort. She just likes her bed to be very soft feeling, and this topper just isn't as initially soft as a more foam-like material would be.]
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[UPDATE 3-11-2014: Well, my wife just completed her pregnancy with our third child and she has said repeatedly throughout the last trimester that she was glad to have an adjustable bed. So far, we've had no air leaks, no signs of premature wear, nor any other complaints. We continue to get good support and comfort from this bed. My wife still occasionally mentions her desire to put a one-inch memory foam topper under the Downlite topper just to increase the initial softness a little, but it's such a small issue, she hasn't really gotten around to it yet. We're plenty comfortable. I can definitely say now that the approximately $1000 investment in this bed was well worth it. We're glad we bought it, and continue to find the adjustment feature useful whenever I have a strained back or my wife's body is changing as it does through a pregnancy and thereafter.]

[UPDATE 12-28-2015: Well, years later and this bed is still holding up great -- with no evident signs of wear, despite three little girls who occasionally jump on it (though we tell them not to) -- and still giving us sleep-through-the-night comfort. Every three months or so, it seems we have to readjust the bed: deflating it down to its lowest setting (20, I think), then inflating it up to its highest setting (100), and then dialing it back down to our preferred sleep number (mine is 55 or 60). This seems to recalibrate the bed's pressure gauge. If we don't do it, we notice that after a few months our sleep number starts to feel "softer" than it is supposed to... as if the bed has let out a little air and/or fallen out of calibration. It takes so long for this to happen that I don't think it can be attributed to a leak (the bed never goes flat!). It just seems to be a quirk that is easily resolved using the recalibration method I described.

Also, having slept on this bed through several more hot seasons, I will say it again: we sleep much cooler on hot Georgia nights than we ever did on memory foam! Overall, we're very pleased with this bed. It's not dreamy soft, but it is comfortable and supportive.]

Not perfect but best mattress I've had in....well ever.

3.5 stars if I could. Last November, we got the Sleep number C2 due in part to the top review here.

This is my 8th mattress/mattress adjustment in 6 years. We upgraded from my 20 year old twin sized mattress and until now we have been plagued with back problems. The sleep number has been great for good night sleeps and no back problems anymore. My Sleep #35, wife's #30

Why the 3 stars then....

Overly glorified air mattress. Our 5th mattress was an $80 air mattress with a built in pump. I freaking loved that thing but the wife not so much. The sleep number is no different. The problem lies in the bladders. There are two independent bladders so two different firmness can be achieved. The split, there is a very noticeable casm between my wife and I if go to close to her I roll down. If I'm not centered have a tendency to bottom out do to air shifting. That said the bladders are to thin and I bottom out with my side set to a 50. I prefer to sleep on a 35-40 but for lying in bed with my head up I need to adjust the bed higher so my arse isn't on the hard plastic lower mattress. Speaking of lower mattress, this thing is composed of about 12 hard plastic rails that are aprox 4"-6" high. I've got my bed on my old box spring and it slides all over causing me to jam a falling out rail back in every week or so.

Cuddlings a pain with the grand casm to work around. Sex must be planed so the bladders can be at 100 each.

All that said the C2 is a good mattress but I have made some improvements to make it a great mattress: 3" gel topper and a 3" down quilted topper under the bladder mattress to lessen the bottoming out. I'm eventually going to build bed frame for proper height, box spring containment, and support for sides of the bladders.

The sleep numbers best quality is it offers options it's short comings are easily fixed and it's way eaiser to move than normal mattress set.

Going with the C2 and adding my own bells and whistles

Very grateful for Candid Reviewer's advice. We were interested in the C2 after seeing the excellent rating it received from Consumer Reports, with high marks for durability, side and back sleeping. We went to the sleep number store, stuck to our plan and avoided being up- sold, and bought (on Amazon) both the recommended fiber topper and a gel topper to experiment with once the C2 arrives. We also are using our old metal frame with a queen-size bunkie board ($69), for a nice savings compared to the $300 foundation from sleep number. More $ for new sheets and bedding!

I will not buy any other bed again.

Best bed I ever had. I'm a big person 300 Plus pounds...At year 10 the pump went out and I called...they still had my info and sold me a new pump at 1/2 price. It's went through 2 moves and is still great! My husband is also big so it stands up to heavy folks. Folks on the phone were friendly and helpful. I'm looking now to buy my son one.

So far, So Good!

We decided to try a sleep number bed based on the other reviews here, and the fact that I haven't been able to sleep for more than 4-5 hours at a time and waking up feeling like I had been run over by a truck. I am by nature a skeptic, not wanting to believe ads and doing my own research is much more important than just taking some ad at it's face value.
We have had the bed for a little over a week now and I can say that I'm up to about 6.5 hours of sleep. We are still adjusting to the concept of setting the number to one that is most comfortable. I'm a 65 and the wife is at 75. Time will tell. Overall, the bed went together nicely, wish some of the zippers were better in quality and it does take some getting used to the foam boarders. They sit a bit higher than the mattress so you can definitely feel the edges. Having said that, I sincerely hope that this will be a long term solution for us.
I did make a YouTube Video of the unbox of the mattress that provides some insight into what it takes to set up this mattress.
[...]

Warning: Sleep Number Beds Last Only 6 Years

My wife and I purchased a sleep number bed, a 5000 Queen Set, Dual, Ptop, Wireless in 2006. The bed was installed by the company's installers and has not been moved since that time. My wife and I are the only one who have ever slept on the bed. We do not have children and so no child has ever jumped on the bed.

About a year ago we noticed that the sides of the bed were pushing out and there was a depression on both sides where he lay when sleeping. Even with full pressure this did not go away. This kept getting worse so we called Customer Support.

The first person we called told us that we should have put a piece of plywood under the mattress to increase support and if we had done so we would not be having problems. However, neither any of the instructions nor the installers said anything about the bed needing extra support.

When we called back to order the almost $400.00 repair parts this person said she did not know anything about needing plywood support and there was no written indication about this on the previous person's phone call. It seemed the lady was suggesting my wife was lying. I can only conclude that the other person should not have inform us about this design flaw.

Also read the warranty information carefully. I did not. After 7 years I am responsible for over 44% of the cost of the repairs.

I will say these beds are very comfortable and you will enjoy the comfort they afford. However, do not believe that they will last for 20 years. Mine lasted for 6 years. If you have young children who like to play on the bed keep them off this bed!

I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress

This is for the C2 select comfort bed.
There are many mixed reviews about these beds and they are basically very expensive for an air mattress with very cheap and thin padding between the cover and air mattress. My biggest problem with the bed is that it has very little adjustment. While the numbers go from 0 to 100 they are in increments of 5 so there isn't as much adjustment as there would appear to be (intentional deception?). I'm kind of stuck in the middle so that if I make the bed soft enough I wake up with back pain, when hard enough to not have back pain I toss and turn all night. I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress. If you do buy it decide quickly if you can adjust it for your comfort level. I kept thinking I could get the adjustment right and let the return period expire. Also, returns are expensive and difficult.

One moth in and love it, after a few tweaks

Great bed but..... they should call it build a bed. Sleep Number has an odd business model and they want to charge you for all kinds of silly extras.
The key to buying this bed is wait for a sale and only buy the bed no extras as other reviews state here.
The good : The bed is adjustable and you quickly find the right amount of air firmness you need. The mattress is super light so making the bed is a breeze.
The Bad :sleep number charges insane amount for the base get a good piece of plywood, the sleep number base is plastic don't pay for delivery or legs for the base.
The bed feels as others stated like a camping mattress what made the bed great for us is a 2 inch gel memory foam the bed went from bad to a great night sleep, So lets call this a build a bed start with the base model customize it yourself.

DO NOT BUY THIS BED!!!! READ YOUR WARRANTY!!!

After having the bed for the past 10 years, I have had the bed pillow top replaced 2 times because of mold issues. I called the warranty again because the pillow top is coming apart after 4 years and they say i have to pay 60% for a new replacement. This is crazy. Went to buy by Sterns and Foster and they have a full replacement on their beds if they come apart..wow a much better bed then the Sleep by number.

BUYER BEWARE!!

I purchased a C2 bed and slept on it for a week, and each night woke up with back pain. It is honestly the worst mattress I have ever slept on. I started sleeping on the floor because it was more comfortable. The materials are not worth $1,200, they are probably making over 300% profit margins because the cost couldn't be more than $300 for the whole bed. The side walls and chambers do not meet together well, so there are dips all throughout the bed. A pillow top or cushion could not cover up the unevenness of the bed.

BUYER BEWARE: They will not refund you the $90 shipping it cost to UPS your bed to your house, and they will charge you another $90 for labels to return the bed via UPS

ONLY buy the C2 mattress, no upgrades (comprehensive overview)

My wife and I did extensive research before purchasing a Sleep Number bed, and we were surprised by much of what we learned. I want to share some of that information now, then I'll return periodically to report on how well we're sleeping.

WHY A SLEEP NUMBER BED
There are two main reasons to buy a Sleep Number bed: (1) so you can change the firmness of your mattress to suit your preferences, which may change over time, such as during pregnancy or while recovering from a back injury; and (2) so you can have a different level of firmness on each side of the same mattress to accommodate two sleepers with very different comfort preferences. If you don't care about either of those benefits, there's no reason to buy a Sleep Number bed that wouldn't be just as well served by other, cheaper options, such as a spring mattress.

WHAT TO KNOW BEFORE YOU BUY A SLEEP NUMBER BED
All Sleep Number beds use the same quality of pump and air bladder (the size of the bladders may vary, but it makes no difference to comfort). The taller air bladders or "upgraded" layers of padding are not necessarily desirable. In fact, customer reviews are consistently highest for the most basic model, the C2, which gives you the most "bang for your buck" and seems to produce far fewer complaints than their higher-end models.

A Sleep Number bed essentially is a glorified air mattress. The benefit of an air mattress (versus springs or memory foam) is that you can adjust the firmness of the bed from 0 to 100. In practice, this means the bed adjusts from uncomfortably soft (to the point of sinking into it like a hammock) to uncomfortably firm (like laying on a board). Most people will prefer a sleep number somewhere between 30 to 60. Presently, my wife's "sleep number" is a very soft 35, while mine is a fairly firm 60.

You only need the MATTRESS (which includes the air bladders and pump). The Sleep Number box frame is overpriced and not required. Any appropriately-sized box frame will work. The Sleep Number salesperson will likely warn you that traditional wooden box frames tend to expand and contract as the temperature and humidity change, but their "special" polymer box frame won't. Ignore the sales pitch. You don't need it as long as you have a solid, flat foundation for the mattress. We used the box frame from our previous bed, and it works great.

Do NOT buy a "high-end" Sleep Number bed. Customers appear to be consistently and significantly LESS SATISFIED (long-term) with Sleep Number's upgraded models. Search the Internet, and you'll see a distinct pattern in customer reviews: The simpler the model (C2 is the most basic), the happier the customer (on average). The upgraded models also seem unjustifiably overpriced. For instance, in the C3, Sleep Number merely adds a little foam padding and a slightly taller air bladder, but the price jumps by $300 or more! (You could buy a thicker mattress topper of better quality foam for half that price or less.) In short, the most cost-effective (and frankly, most comfortable) choice is to buy the basic C2 model, then purchase a 1" to 3" thick, high-quality memory foam topper from another supplier. You'll spend less money AND sleep better! One caveat: Don't overdo it on the thickness of the memory foam toppper. A topper about 2" thick is plenty to add a touch of luxurious softness, while the C2 mattress provides you with a highly-adjustable firmness level. Thicker toppers have a greater tendency to sink in and sag (a frequent complaint about memory foam after extended use), and thus, can negate the benefits of buying a firmness-adjustable air bed in the first place!

A queen-sized C2 Sleep Number mattress with dual bladders (so each "half" of the bed can be set to a different firmness) costs about $700.00, and the Sleep Number mattress protector (which adds a 10-year warranty) costs another $200. After tax, you're looking at around $1,000 for an air mattress with a warranty that, by many reports from other customers, may not actually be backed by the manufacturer. Nonetheless, having had TWO very disappointing experiences with two different high-end memory foam beds (each in the $1,000 price range), my wife and I decided to give the C2 a try. We will be satisfied with our purchase if our bed stays inflated for at least a decade, and adjusts in firmness when we need it to. Only time will tell.

WHAT TO KNOW WHEN YOU BUY YOUR SLEEP NUMBER BED -- DELIVERY/SHIPPING
When you buy a Sleep Number bed, you can pay approximately $160 for delivery and setup, or you can pay about $90 for UPS delivery. Unless you're physically challenged or disabled, I'd save money by opting for the UPS delivery. The bed is easy to set up yourself. It arrives nicely packed in a relatively small box with clear instructions. To save even more money, wait for a promotion period when Sleep Number offers free shipping, and then make your purchase. That's how my wife and I escaped paying any setup/delivery costs.

WHEN YOUR SLEEP NUMBER BED ARRIVES
When your Sleep Number bed arrives (assuming you didn't pay for setup), it is easy to assemble. You lay out the mattress cover on a box frame, unzip the top, insert foam stiffeners around the perimeter of the bed, drop in the air bladders, attach the air pump, inflate the bladders, and zip the top of the mattress back on. Done! It only took me about 30 minutes to set up a dual bladder Queen-size bed, and at least half of that time was spent waiting for the bladders to inflate (the initial inflation is slow).

PERFORMANCE
On the first two nights of sleeping on our bed, we tried an old, 4" thick memory foam topper that we had stored in the closet for the past five years. As expected, the 4" of foam was TOO thick and allowed my spine to sag. Even with the C2 mattress itself set to a moderately firm 50 on the first night, and a very firm 70 on the second night, I woke up both mornings with a lot of back pain due to the sinking effect of the (thick) topper. I also sweated a lot both nights because memory foam runs very warm and doesn't breathe well. My wife had no complaints about the mattress itself (she chose a much softer sleep number of 35), but she also sweated and felt uncomfortably hot due to the memory foam topper. We reminded ourselves that we bought this bed to get away from our disappointments with memory foam, so the topper went back into the closet.

On the third and fourth night, we slept with no topper at all (only the C2 mattress and the very thinly padded mattress protection cover we purchased). Initial comfort wasn't great (it doesn't feel "soft as a cloud" because you feel the air bladder pressing smoothly but stiffly against you through the padding). However, the level of back support and sleep-through-the-night comfort were both dramatically better. I woke up with almost no back pain. That confirms the C2 mattress's ability to fulfill the firmness and support needs that we couldn't get from our two previous, high-end memory foam mattresses. Now the task is to find an appropriate topper to add that extra touch of initial softness against our backs.

After a lot of research into memory foam alternatives, we settled on the Downlite Extra Plush Bamboo Top Mattress Pad (sold here on Amazon). Once we've received it and slept on it a few nights, I'll write a separate review for that product, as well as return here to report the overall results on our happiness with the C2 mattress. Stay tuned...
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[UPDATE 7-19-2013: After three weeks on this bed, we're definitely sleeping much better. The first week was a bit rough as we adjusted to the new feel of an air bed, but the last two weeks have been great. The C2 mattress, combined with a Downlite Extra Plush Bamboo Top Mattress Pad, is substantially more supportive than the memory foam mattresses we used previously. Although the initial comfort doesn't feel quite as luxuriously soft when you first lay down on the bed, our actual through-the-night sleeping comfort is outstanding. My sleep number has hovered around a (firm) 65, while my wife continues to prefer her much softer 35. We both agree the Downlite topper made the bed feel substantially better since it is just thick enough to prevent us from feeling the air bladders in the C2 bed.

I also noticed that the Downlite topper feels firmer and more supportive than the upgraded beds we tried out in the Sleep Number store, reinforcing my suspicion that higher-end Sleep Number beds use layers of memory foam which probably sink in over time and cause back pain like we experienced with our previous memory foam beds. That probably accounts for why the higher-end Sleep Number beds are reviewed much more negatively than the basic C2 mattress. If you can give up the pleasure of that initial cozy feeling you get from memory foam, the C2 mattress and Downlite topper are a great combination that will give much better (and adjustable) sleep-through-the-night comfort and support for those who suffer from chronic back pain. So far, we're quite pleased.]
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[UPDATE 9/10/2013: After two full months sleeping on the C2 Sleep Number bed and our Downlite topper, I am THRILLED with the improvements in my neck and back pain--which have essentially disappeared. Each time I lie down on the bed, I'm still aware that the initial "cushy" softness of the memory foam is missing, but after lying down for a few seconds, that observation immediately gives way to a pleasant impression of how firm and supportive the bed feels against my back. After two months, that same initial impression continues to replay in my mind when I go to bed each night.

More importantly, I can now attest with full confidence that the C2 mattress and Downlite topper combination alleviates ALL of the neck and back pain issues I was experiencing with the memory foam mattresses and toppers we have previously slept on. In two months, I haven't had ANY serious problems with pain--and that's a remarkable change from the almost daily pain I was experiencing before.

More impressively, a week ago, I strained my back badly when I slipped while raising a sailboat mast and strained to catch the mast before it slammed down onto the concrete. The last time that (same incident) happened, I couldn't move out of my bed for two full days and I suffered excruciating lower back pain for three weeks before I recovered full mobility. This time, although the pain and strain felt nearly as bad as last time, I was able to get on my feet the next morning and now, a week later, although my back is still tender, I'm recovering exponentially faster than before with near-full mobility and can again lift modest amounts of weight (like my one-year-old daughter) comfortably. The only possible explanation is that this bed is so supportive, it is accelerating my recovery. I now realize now that the last time I injured my back, the memory foam topper we had at that time was probably exacerbating the strain at night, stretching out my pain and debilitation unnecessarily.

Suffice it to say that I am well pleased with the Downlite topper and our C2 Sleep Number mattress. My wife--who is now pregnant--has remarked a few times that she misses the cushy softness of the memory foam a lot, but even she (with her much better back) agrees that this bed's supportiveness is still much better and gives her better "through-the-night" sleep comfort. She just likes her bed to be very soft feeling, and this topper just isn't as initially soft as a more foam-like material would be.]
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[UPDATE 3-11-2014: Well, my wife just completed her pregnancy with our third child and she has said repeatedly throughout the last trimester that she was glad to have an adjustable bed. So far, we've had no air leaks, no signs of premature wear, nor any other complaints. We continue to get good support and comfort from this bed. My wife still occasionally mentions her desire to put a one-inch memory foam topper under the Downlite topper just to increase the initial softness a little, but it's such a small issue, she hasn't really gotten around to it yet. We're plenty comfortable. I can definitely say now that the approximately $1000 investment in this bed was well worth it. We're glad we bought it, and continue to find the adjustment feature useful whenever I have a strained back or my wife's body is changing as it does through a pregnancy and thereafter.]

[UPDATE 12-28-2015: Well, years later and this bed is still holding up great -- with no evident signs of wear, despite three little girls who occasionally jump on it (though we tell them not to) -- and still giving us sleep-through-the-night comfort. Every three months or so, it seems we have to readjust the bed: deflating it down to its lowest setting (20, I think), then inflating it up to its highest setting (100), and then dialing it back down to our preferred sleep number (mine is 55 or 60). This seems to recalibrate the bed's pressure gauge. If we don't do it, we notice that after a few months our sleep number starts to feel "softer" than it is supposed to... as if the bed has let out a little air and/or fallen out of calibration. It takes so long for this to happen that I don't think it can be attributed to a leak (the bed never goes flat!). It just seems to be a quirk that is easily resolved using the recalibration method I described.

Also, having slept on this bed through several more hot seasons, I will say it again: we sleep much cooler on hot Georgia nights than we ever did on memory foam! Overall, we're very pleased with this bed. It's not dreamy soft, but it is comfortable and supportive.]

Not perfect but best mattress I've had in....well ever.

3.5 stars if I could. Last November, we got the Sleep number C2 due in part to the top review here.

This is my 8th mattress/mattress adjustment in 6 years. We upgraded from my 20 year old twin sized mattress and until now we have been plagued with back problems. The sleep number has been great for good night sleeps and no back problems anymore. My Sleep #35, wife's #30

Why the 3 stars then....

Overly glorified air mattress. Our 5th mattress was an $80 air mattress with a built in pump. I freaking loved that thing but the wife not so much. The sleep number is no different. The problem lies in the bladders. There are two independent bladders so two different firmness can be achieved. The split, there is a very noticeable casm between my wife and I if go to close to her I roll down. If I'm not centered have a tendency to bottom out do to air shifting. That said the bladders are to thin and I bottom out with my side set to a 50. I prefer to sleep on a 35-40 but for lying in bed with my head up I need to adjust the bed higher so my arse isn't on the hard plastic lower mattress. Speaking of lower mattress, this thing is composed of about 12 hard plastic rails that are aprox 4"-6" high. I've got my bed on my old box spring and it slides all over causing me to jam a falling out rail back in every week or so.

Cuddlings a pain with the grand casm to work around. Sex must be planed so the bladders can be at 100 each.

All that said the C2 is a good mattress but I have made some improvements to make it a great mattress: 3" gel topper and a 3" down quilted topper under the bladder mattress to lessen the bottoming out. I'm eventually going to build bed frame for proper height, box spring containment, and support for sides of the bladders.

The sleep numbers best quality is it offers options it's short comings are easily fixed and it's way eaiser to move than normal mattress set.

Going with the C2 and adding my own bells and whistles

Very grateful for Candid Reviewer's advice. We were interested in the C2 after seeing the excellent rating it received from Consumer Reports, with high marks for durability, side and back sleeping. We went to the sleep number store, stuck to our plan and avoided being up- sold, and bought (on Amazon) both the recommended fiber topper and a gel topper to experiment with once the C2 arrives. We also are using our old metal frame with a queen-size bunkie board ($69), for a nice savings compared to the $300 foundation from sleep number. More $ for new sheets and bedding!

I will not buy any other bed again.

Best bed I ever had. I'm a big person 300 Plus pounds...At year 10 the pump went out and I called...they still had my info and sold me a new pump at 1/2 price. It's went through 2 moves and is still great! My husband is also big so it stands up to heavy folks. Folks on the phone were friendly and helpful. I'm looking now to buy my son one.

So far, So Good!

We decided to try a sleep number bed based on the other reviews here, and the fact that I haven't been able to sleep for more than 4-5 hours at a time and waking up feeling like I had been run over by a truck. I am by nature a skeptic, not wanting to believe ads and doing my own research is much more important than just taking some ad at it's face value.
We have had the bed for a little over a week now and I can say that I'm up to about 6.5 hours of sleep. We are still adjusting to the concept of setting the number to one that is most comfortable. I'm a 65 and the wife is at 75. Time will tell. Overall, the bed went together nicely, wish some of the zippers were better in quality and it does take some getting used to the foam boarders. They sit a bit higher than the mattress so you can definitely feel the edges. Having said that, I sincerely hope that this will be a long term solution for us.
I did make a YouTube Video of the unbox of the mattress that provides some insight into what it takes to set up this mattress.
[...]

Warning: Sleep Number Beds Last Only 6 Years

My wife and I purchased a sleep number bed, a 5000 Queen Set, Dual, Ptop, Wireless in 2006. The bed was installed by the company's installers and has not been moved since that time. My wife and I are the only one who have ever slept on the bed. We do not have children and so no child has ever jumped on the bed.

About a year ago we noticed that the sides of the bed were pushing out and there was a depression on both sides where he lay when sleeping. Even with full pressure this did not go away. This kept getting worse so we called Customer Support.

The first person we called told us that we should have put a piece of plywood under the mattress to increase support and if we had done so we would not be having problems. However, neither any of the instructions nor the installers said anything about the bed needing extra support.

When we called back to order the almost $400.00 repair parts this person said she did not know anything about needing plywood support and there was no written indication about this on the previous person's phone call. It seemed the lady was suggesting my wife was lying. I can only conclude that the other person should not have inform us about this design flaw.

Also read the warranty information carefully. I did not. After 7 years I am responsible for over 44% of the cost of the repairs.

I will say these beds are very comfortable and you will enjoy the comfort they afford. However, do not believe that they will last for 20 years. Mine lasted for 6 years. If you have young children who like to play on the bed keep them off this bed!

I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress

This is for the C2 select comfort bed.
There are many mixed reviews about these beds and they are basically very expensive for an air mattress with very cheap and thin padding between the cover and air mattress. My biggest problem with the bed is that it has very little adjustment. While the numbers go from 0 to 100 they are in increments of 5 so there isn't as much adjustment as there would appear to be (intentional deception?). I'm kind of stuck in the middle so that if I make the bed soft enough I wake up with back pain, when hard enough to not have back pain I toss and turn all night. I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress. If you do buy it decide quickly if you can adjust it for your comfort level. I kept thinking I could get the adjustment right and let the return period expire. Also, returns are expensive and difficult.

One moth in and love it, after a few tweaks

Great bed but..... they should call it build a bed. Sleep Number has an odd business model and they want to charge you for all kinds of silly extras.
The key to buying this bed is wait for a sale and only buy the bed no extras as other reviews state here.
The good : The bed is adjustable and you quickly find the right amount of air firmness you need. The mattress is super light so making the bed is a breeze.
The Bad :sleep number charges insane amount for the base get a good piece of plywood, the sleep number base is plastic don't pay for delivery or legs for the base.
The bed feels as others stated like a camping mattress what made the bed great for us is a 2 inch gel memory foam the bed went from bad to a great night sleep, So lets call this a build a bed start with the base model customize it yourself.

DO NOT BUY THIS BED!!!! READ YOUR WARRANTY!!!

After having the bed for the past 10 years, I have had the bed pillow top replaced 2 times because of mold issues. I called the warranty again because the pillow top is coming apart after 4 years and they say i have to pay 60% for a new replacement. This is crazy. Went to buy by Sterns and Foster and they have a full replacement on their beds if they come apart..wow a much better bed then the Sleep by number.

BUYER BEWARE!!

I purchased a C2 bed and slept on it for a week, and each night woke up with back pain. It is honestly the worst mattress I have ever slept on. I started sleeping on the floor because it was more comfortable. The materials are not worth $1,200, they are probably making over 300% profit margins because the cost couldn't be more than $300 for the whole bed. The side walls and chambers do not meet together well, so there are dips all throughout the bed. A pillow top or cushion could not cover up the unevenness of the bed.

BUYER BEWARE: They will not refund you the $90 shipping it cost to UPS your bed to your house, and they will charge you another $90 for labels to return the bed via UPS

DO NOT BUY

We spent a fortune on the mattress, base, sheets, pillows, etc. After sleeping on it my husband had an allergic reaction to the materials which caused welts all over his body. We obviously couldn't keep this. I called customer service to schedule a return and after being on the phone for almost an hour was told I couldn't return the base, the sheets, pillows, and mattress topper. The only thing they would take back was the mattress itself, but still charged me another $199 to pick it up. I am disgusted that a company that is supposed to be top of the line has such terrible policies. I spent a small fortune on this, and they won't refund me until 7 days after pick up which is a month away. I will never purchase anything here again, and will warn off friends and family. My neighbor was going to buy one this week, but after telling them my horror story, they have decided against it.

Love the bed, hate the technology

We are on our second Sleep Number bed, going with the adjustable bed this time to help alleviate sinus problems, and had we not loved our older Sleep Number we would have looked elsewhere. All was great for almost 2 years, then for the past few weeks the remotes started to loose their connection to the bed and its associated systems (air-inflation system, adjustable base, dual temperature heaters). Every night I have to re-pair the remotes to the bed, and this is getting old quick. Sleep Number's customer service was absolutely no help, they walked me though the pairing process (I think I can do it in my sleep now), and claimed success … if only they had listened they would know it always works, for a few hours, then the remotes loose their connections again. I hear folks have great luck and bad luck with Sleep Number's customer service, I guess I will just have to start calling each night and having them walk me though the re-pairing process until I get one of the good service techs.

A review 6 years in the making

Sleep Number beds are pretty good BUT... there are few things you need to know before you make the purchase. First, if you like a firm mattress, Sleep Number is great because you can keep it firm over time. Second, if you like a firm mattress and your co-sleeper likes squishy, well, you've seen the ads. That stuff you probably figured out. Here's what you may not know: Sleep Number with no foam on top is hard as a rock no matter how low you set your number. So, be prepared to add a mattress topper. The good news here is that if you bought the thin Sleep Number, like I did, sheets will still fit over it. The bad news is that you are going to struggle finding one that doesn't make you sweat and you'll need to replace it every 3 years or so. There are models that have a thick foam top and that's supposed to eliminate the need for a separate topper. But, foam compacts over time so if you get that model, you are right back into the short lifespan of a standard mattress. Finally, Sleep Number beds will need to have parts replaced. You're going to need new air bags, hoses, and a pump. It will happen a lot sooner than the advertising leads you to believe. And, while you wait for these parts to arrive on your doorstep, you're going to be sleeping on your couch. So, you may fall in love with your Sleep Number the first week you sleep on it but be aware that you are going to spend about $200 every other year on parts. We've had ours for 6 years. We've spent $800 on two mattress toppers, one replacement air bag and a replacement pump. Warranty? Yes. That's with the warranty.

Delivery / Service

Scheduled delivery day was scheduled for a Friday. 30 minutes before delivery was contacted and said would not deliver because of large amount of rain during the night. Delivery company wanted to deliver the following week. I offered next day, but was declined. All around poor customer service. The Sleep Number stores were open and all other furniture stores . Other stores willing to deliver same day.

Awful

If I could give a 0 star review, I would. The bed we received was not the bed we tried in the store. When we received our bed, it started to sag in the middle after less than a week. I had a migraine headache every day I slept on this bed either from something it's made of or the way I was forced to sleep on it. I called to return it and they wanted to sell me "accessories" to make it sleepable. A bed this expensive should just work. I am now having to pay $499 to have the bed and the base returned. This is excessive. The bed is crap and the company is a scam with bait and switch. Do yourself a favor and get something else.

The cost of ownership is high

I replaced my original Sleep Number bed 3 years ago with the P6 mattress after replacing the foam layer and the air pump. I regret that decision. The mattress covers do not hold their shape and the foam layer that lies over the mattress air bladders can and does split where the two bladders meet. The air pump on my original bed failed and had to be replaced. The P6 is only 3 years old and the mattress cover has stretched as badly as the 10+ year old mattress cover did. I was offered a new mattress cover at a prorated discount of almost 300 dollars. Be aware...it feels great until.....

Just a TERRIBLE purchase!

My king sized Sleep Number 360 i8 sunk in the middle within a year of purchase. I contacted Sleep Number. First they sent me a 1 inch thick plain piece of foam the size of the whole mattress. I followed the instructions on how to use it, Useless. Then they shipped the whole big foam thing. Again we followed the instructions (quite a pain) and it was better for about 3 months. Then it sunk in the middle again! We are less than 2 years into this bed purchase; and for $3,000+ and two replacement parts, I have a useless bed. Sleep Number spends all their money on marketing and pretty stores and then designs and builds and sells shoddy products. The bed was TERRIBLE! I have asked them to resolve it by refunding me. Of course, I get the party line that it's past the 100-day mark for replacement. I guess this is a $3,00 hard learned lesson. Don't make the same mistake!!

Run the other way!

I purchased an i8 after trying it out in the store along with the highly recommended mattress pad. We receive the bed and immediately it doesn't feel like the same bed in the store. You can feel the lump of air underneath you and it was curved upwards for the highest setting which wasn't comfortable at all. The first night we woke up in the morning and the "cooling" mattress pad was so hot we both sweaty. I had to take it off and exchange it (couldn't return it since it had been used) which was a $219 disappointment. After trying to make it work for a month, we gave up and sent the bed back also. It cost $249 to send it back because we were outside of their delivery zone, so after over $500 in delivery fees alone, it was an expensive lesson, but we couldn't keep an overpriced air mattress. Be smart, don't do it!!!!

Worse experience ever!!!

extremely unhappy with the comfort of the mattress, but even more so with all the unnecessary fees they add even to return the product....... $400 in delivery charges. That's ridiculous!!!!!

Overpriced Junk after 3 years.

Paid almost $6,000.00 for this i10 bed, after less than 2 years the bed started dramatically sagging the same way our 10 plus year old innerspring pillow top mattress had. I lived with it thinking the air chambers would some how take care of the problem and that it was a normal thing. Unfortunately living with it this way for almost 3 years has me tossing it out, I can't sleep! I toss and turn, no matter the pressure setting I constantly toss and turn at night. I called to find out about warranty and was told I would need to spend almost $400.00 on new foam. No way am i going to spend another dime on this garbage, just purchased a new Avocado mattress with a pillow top. Half the price and 10 times better warranty, sleep number is a rip off.

Rip-off

Do not do business with this company unless you plan to keep your "bed" forever. If you need to return the bed, they will screw you royally and treat you like dirt to boot. This is the absolute worst company with which I have ever dealt in my entire life. They creep right up to the line of committing fraud with their entire business model. Their business practices need to be investigated by government officials, and I will advocate for this at every level of government -- local, state, and federal.

Long term comfort problem resolved

Our issue may not directly relate to newer beds since we have had ours for over 8 years. However, my husband was never happy with this bed until we decided to dismantle it. We found that the top layer of foam was cheap eggshell type foam that had torn in the middle. When we removed the foam and replaced it with a quality foam, my husband and I were amazed and happy with the results. He is comfortable and getting up without backaches for the first time since we bought it. I am also not experiencing the hip pain that I had for over a year.

Better make sure the bed is right for you

IF not your customer service experience will be horrible. For one, the adjustable base is not returnable. Secondly, returning a high end bed like the ILE we bought for something like a i6 will be a wash financially. Lucky for us our final purchase was over the phone so we did not sign anything that would have prevented us from returning the whole bed. Two weeks on from returning the bed we still have not received our refund. When we called a week ago, the CS person said the claim had to be manually submitted (why did it take the customer calling to initiate soemthing) Every person from the guys that picked up the bed to the two CS people I have spoken to the last 8 days has given a different line of BS on when to expect the refund. I work at a bank and know that it only takes a few presses of a button and you get a credit card refund within 2-3 days tops. Absolutely horrible customer service so please make sure the bed is 110% right for you.

Fullerton shor5. Of my expectations

If I sat up in bed put back against wall bed slid off end of bed when I called about it hey said they were aware but offered no help. Never warned me of issue here itt is 10yrs latter I am soo exhausted positioning mattress all day long exhausted Feel like I’ve been working or sleep nuunnnmbeer for free all these years. I have incurablain disease called corps soo painfully has suiiiide rate 700% higher cancer or aids try to talk call transfers Orr dropped. They have made large real years very painfull having to get up & fdpsttiiioning bed and I’m alone have no help me to move mattress spent a lot trying find way to fix it. I cannot recommend a company that refuses to speak to an unhappy customer they say transfer me to someone then call goes dead hndrescalls unanswered or ddisconncted

deceptive

It is a rip off. We have had the bed for 90 days and not happy at all. You can play with the settings forever and never find the right position of firmness. Not a good night sleep. Then try to return it and your nightmare begins. I relied on what the sales person told us or did not tell us. The flex frame $2000 is not returnable. Yes it is in the fine print of the brochure but the sales person never said it, He was just anxious to make the sale. Definitely not worth the money, there are so many better and less expensive choices

Use to be good

We have had a Sleep Number bed for 10 years. In 2018 we decided to update our mattress. That was a mistake. There was nothing wrong with my older mattress we just wanted to upgrade to the adjustable bed. The old bed I could easily take part my self when we needed to move, (military). This new bed had to have someone delivery it and set it up, another $200 charge. I hate the magnets that are underneath to hold the beds in place when you adjust the bed. They are too strong and one of them has actually ripped out of the mattress part itself. I called to have it replaced and they wanted to charge another $99 to have someone come put a new cover on the bed. I told them that wasn't going to happen. I was told that because of the magnets they had to do it. I am perfectly capable of doing the work myself. Told them to take the magnets off and I will do it myself. I just find it very frustration and suspicious that I now have to pay someone every time something is wrong with the bed. I had an I8 and the new one I purchased was also the I8. The difference in the quality decline surprised me. The old mattress was definitely better. Why didn't I return it? Well I was hopping I would get use to it, but a year later I still hate it, if I change now it will cost me more money and I already paid $8500 for this set. Why don't I go back to my old mattress? Well I would if I hadn't already given it to my daughter. My old bed was sleeping on a cloud and I can say it was the best sleep we had, made all our back problems go away. This new bed hasn't done that. I will never purchase another sleep number bed.

DElivery Problems

I bought a Sleep Number bed because I am suffering from bone cancer and needed something that would help to relieve pain. It wasnt until the end of the purchasing process that I learned it would take two weeks to deliver it. When it came, the base was defective and they took it back and rescheduled a delivery for another two weeks. Afer a great deal of protest they agreed to a one week delay for one that, hopefully, will not be defective. This bed cost more than $4,000 and I can find no excuse for their lack of quality control or ability to resolve the problem more quickly. Had I known this, I would have compared the bed to competitors. The bed may be fine, but I don't know yet.

Most uncomfortable bed I’ve slept in 60 years

We bought a sleep number bed thinking we would be able to control our sides to make it comfortable for two people to sleep. It’s fine for hardness and softness of each side of the mattress but my husband can’t sleep unless the head is elevated and I can’t sleep with it elevated and wake up with a backache with the head elevated. Why couldn’t you put a control on both sides of the bed? It’s a rip off that we would have to buy king size bed to get that feature because a king size bed would not fit in our room. Why don’t you tell buyers that so people know? Do not start off your answer with me with the word “unfortunately”. Sincerely, Lesa Uhlenhaker

DO NOT BUY

Wow their marketing and fancy stores really baited us into buying. Spent $3k on a King and accessories. Could not believe how cheap the materials were upon delivery. This is basically a blow up mattress that you could get at any camping place, with 3 inches of a foam topper. The blow up is rested inside of a very cheap foam frame and sits atop a base with a small fan motor in it. There can't be more than $200 of material cost here. I literally could go to WalMart - get a king blow up by Intex for $50 and add a $79 3" thick gel infused mattress topper and then let the air in or out for comfort. This company is really a sham!! Also, watch it when you go to get out of the bed! Since the sides / frame are thin foam just enough to hold the air mattress in place, it will collapse on you as soon as you swing your legs around to get out. Husband and I have fallen off the bed numerous times when getting out. Last, for one final insult, they will charge you $199.00 to come pick it up when you try to return it with a 10-day window to come out!! RUN !! Don't be sucked into their marketing hype, these products are very low quality. You're paying for their marketing costs, very fancy stores, and commissions of the people inside.

Terrible Bed!!! Awful Customer Service!!

Purchased bed 3 years ago, the men who delivered the king size bed, were in a big hurry and only stayed about 5 minutes because they were behind schedule. Not our problem. the bed was a disappointing from the beginning, Finally when sides were falling out and I literally fell out of the bed to the floor, we called customer service and were told they would for over 100.00 they could send us the replacement pieces and someone would come to put them in since we are both over 75 and handicapped. two very nice gentlemen came and inspected the bed and replaced the one side that had been sent. upon examination by them they said the other side was defective and needed to be replaced. Also when they lifted up the mattress they said the frame only had three roller balls and should have six. they contacted Sleep Number while here and were told we would be shipped items to further make the bed usable and would be receiving a call from Sleep Number in 24 hours.That never happened. After a few days I called Sleep Number and talked to a woman who said she could help but I would have to pay a fee.I told her I felt the bed was defective. She became very belligerent and said she would keep the order for a few days. The bed has now fallen down on side the the rollers were missing and is unusable. So, today we went to a mattress store and spent 7500.00 for a real bed that is unconditionally guaranteed. Habitat for Humanity is coming to pick and try to repair Sleep Number bed. Ironically, while we were in mattress store another couple were in to replace their Sleep Number Bed they had had for about 3 years. Highly recommend if you are in market for a good mattress shop, look closely at warranty, and check out other beds than Sleep Number.

Potential Buyers Beware - Poor Product Quality and Misleading Warranty

Disappointed with the quality of products, limited warranty, and excessive cost for prorated warranty parts. I purchased your product for my daughter's bed and I couldn't be more disappointed. After only three years the pump has malfunctioned. I paid an exorbitant cost for your product partly because I thought I was buying a quality product that came with a 25 year warranty. To my disappointment the warranty is structured in such a way that it is misleading and obviously so limited because your products must have a high failure rate. I haven't lodged a product compliant in many years but I will tell you that the shock of your ridiculously priced replacement parts and lack of meaningful warrant has quickly turned me against your product and I am anxious to share my thoughts and product review with any potential customer I reach.

TERRIBLE!

I bought the ILE mattress over the Labor Day sale. This mattress is absolute garbage! I tried sleep number settings from 35 to 70 and could NOT find anything comfortable where I could sleep on my side. This is nothing but an overpriced air mattress. BEWARE...they will charge you $200 to return a mattress after their "free" in-home trial period! This is on top of a $200 delivery fee! Absolute garbage customer service! And read the fine print about their "25 year" warranty, too. It's a 2 year warranty that's then prorated after that. NO ONE said a WORD about that until the mattress was delivered. NO ONE said anything about a $200 return fee either. I will be leaving 1-star reviews on EVERY website I can find to let people know NOT to buy their products. And ANYONE who asks how my experience with sleep number was will be getting a stern warning before purchasing! STEER CLEAR!

Comfortable at First!

I bought the C4 mattress almost 1 year ago. Its comfortable at first but then starts to lose its structure and sink in the middle between the two sides. Mattress first of all is too light in weight. Its hard to keep in one place. When you put pressure on the sides, its sinks like a Walmart air mattress does. If you like to cuddle with your significant other at night, you might want to try a different bed. After 6 months or so, the center of the bed loses its strength and becomes a deep hole. I called customer service and complained and they said nobody else has complained about that, but I see in the reviews many people are experiencing the same thing. Keep in mind, this mattress arrives in a small box similar to a $75 mattress you would buy at Walmart. Its not a full mattress with material support that just gets filled with air. It has to be inflated and the air is the support. I'm very disappointed I wasted $2000 on this.

iq10 not worth the money

The iq10 I bought , has had 3 warranty problems, and now it's having more. They replaced the foot warmers, the remote, and the brain. The brain was replaced 2 weeks ago because of E3 connectivity errors, and now they say they are working on a fix, but have no time frame for a fix. I have been on the phone with them so much and am getting no positive response .I have to reset the bed every night , and they tell me that I will have to continue this and give me no time frame. I would not recommend buying a sleep number bed

Worst mattress ever

Hands down the worst mattress ever. The 1st one was a perfect mattress with one flaw. .. the sides break down but a perfect sleep. New mattress. And it sinks everywhere Not firm at all. And hate it. The mattress stinks. Have had a support ticket for 3 months and they will not replace the mattress. And they won't answer my calls or emails. Absolutely bad Investment in the mattress. They give Zero Refunds This company is a fraud. .. Stay away from Shady company.

Poor Customer Service

One star is too much. I am sure this mattress and system works for some but not for me. And frankly, I think their customer service and policies are a scam. I bought the ILE. Should have known there was an issue as they later discontinued. Basically, the sides sloped. We called right away and they told us to try different settings. Called again and they extended the trial time. Called again and spoke to a supervisor but instead of sending someone out they said they would just pick it up. That is nice but you cannot return the $3000 base. Yes that was discussed but was not clear that was the case when we went to the store right after purchase, found out they could do nothing and had to call, contacted them on the phone a few weeks after purchase, and then 2 more times. Frankly they strung us along on telling us to try different numbers. The last time we called and inquired about the base they said it was against the law to take it back. Not sure what that law is...maybe the law of good customer service. Now I have a $3000 base and forced to buy 2 doubles or a king and use the functionality of the base the same on both sides, which does not work so I guess I buy 2 twins. And the app to change the bed settings id no longer available, not discussed but I am sure nits somewhere in the fine print. They are more than happy to have you return the mattress because they have you locked into the overpriced base that has issues. The guys picking up the mattress did not seem surprised. Don't get sucked in by the commercials and fancy sales reps. Do not buy the base, period. And for me, there are better mattresses on the market.

Pain

We purchased a high end sleep number and I have never had so much pain in my body. Hips, elbows, all my joints ache since getting this mattress. I have tried various settings , do not get this bed.

THIS COMPANY SUCKS

All the other companies who have an adjustable base will take back the base and mattress within 100 days and refund your money...... this company WILL NOT. Yes they shove a thing for you to sign which no one takes the time to read which says they will not refund the 2 grand for the base. So buy it if you must knowing they will take back the mattress but just know you will be out 2 grand if you return it.

I would recommend avoiding

My "comfort foam" failed in a little over one year making the bed way too soft and painful. I was forced to troubleshoot the issue myself wasting hours. When I finally diagnosed the issue, despite it being under warranty, Sleep Number insists on charging me over $100 for a "technician" to come install this simple part and would not let me replace it myself. Their product was defective in under 2 years, costing thousands of dollars, and they still feel entitled to go into my pockets again!? BUYER BEWARE.

PLEASE READ ALL! BUYERS BEWARE!

PLEASE READ ALL! BUYERS BEWARE! This is review is based on Sleep Number the Company. Not per store. My wife and I purchased the i8 queen and the Flexfit 2 base which we tried at the store. It felt good. After trying it at home. Our backs and shoulders hurt badly. Nothing like at the store. We figured let it break in. So for 2 weeks, we tried all adjustments. From 0-100 it just didn't work for us. We called support. They were very nice. They said try for at least 30 days so your body gets used to bed and the bed gets used to you. We did. Sorry to say, Still no good. It just didn't work for us. It happens. Here is the complaint at this point though. We then had to try another model because to return it would cost $250 restocking fee. They told us the C4 would be firmer. We were confident one of the sleep number beds would work for us. Well it was firmer. The problem is with the C4, it is only 9 inch. I am a 270 lb guy. Even set at 100, I felt the platform nozzles under the mattress. So now we called, explained our issues. They said you only get one exchange. We thought we were stuck with this thin mattress made for a 9 year old kid. Well after putting up a stink. The manager gave us an ultimatum. One more exchange. But no return allowed. Not even for the $250 fee. The P6 was now suggested. But if we didn't like it we were stuck with it and we would have to pay around $5000. So we made the harsh decision to return and pay the $250 fee, not to mention the original delivery fee of $200 and take the loss. Now they tell us the base is non returnable, but it can still be used with most mattresses. So at $1899+ as long as it worked the SAME with other mattresses we would deal with it. Well here is where the MAJOR COMPLAINT COMES IN PLAY. The delivery guys come and take the mattress away and put on a support bar and give you a free remote. Well what sleep number sneakily does is, - THEY STEAL the pump from your base. The Bluetooth feature that makes the base work with the phone app is in that part, which is now GONE! ACTUALLY STOLEN! The Remote must be is subpar because it loses connectivity every time you go to use the thing. So here is the problem in a ripped-off nutshell. Flexfit 2 Base that you are stuck with if you purchase from sleep number no matter what, that is supposed to work with your Smart Phone. Endless head and foot positions Partner Snore Technology Under bed lighting WELL WITHOUT THE PUMP THE FEATURES YOU PAID FOR, DON'T WORK. NO SMART PHONE TECHNOLOGY HEAD AND FOOT POSITIONS WORK SOMETIMES, CONNECTION ISSUES. I SAY AGAIN! SLEEP NUMBER WILL NOT LET US RETURN THE GARBAGE BASE! PRICE $1899 + TAX PLUS DELIVERY!!! WE GOT SO RIPPED OFF. PLEASE. PLEASE THINK BEFORE BUYING A SLEEP NUMBER. WE LEARNED THE HARD WAY. WE NOW OWN A PURPLE. It is Awesome !

HORRIBLE BED and customer service

Where do I start??? My bed is 14 months old and the air chamber has gone out on one side. Well, it took one week to get the plugs in the mail to diagnose the problem, now they are telling me that a technician cannot out for THREE more weeks to fix the bed. So, my husband and I are taking turns sleeping on the couch because you cannot sleep on one side of our bed. I am beyond furious! I spent 6,000.00 on this bed and they can't get someone out within 3 weeks to fix my bed? This is a joke! I even spoke with a supervisor and he said he cannot help me in any way and the three week out appointment is the only one they have. If that is the case, they need to hire more technicians to provide customer service care. I would not recommend this product to anyone. We have had problems since we got the bed and customer service is NO HELP whatsoever.

Like sleeping on a cheap air mattress

We ordered the Sleep Number mattress for Christmas. The company charges a $200 "professional set up fee" to deliver the mattress. The delivery guy carried the king sized mattress alone-that is how light it is. He put it on my bed and plugged it in. I could have done it my self in 2 minutes. The mattress is extremely uncomfortable and cheap feeling and makes sounds all night long. I called to return it since they offer a 100 night trial and was told I would have to pay another $200 to have it picked up. I asked if I could drop it off myself at the sleep number store just a few miles from my house but was told that was not an option. I would highly discourage anyone who is considering a Sleep Number mattress. I cannot possible cost them more than $50 to manufacture this low quality air mattress. So uncomfortable not matter what the setting. It is a silly gimmick.

Back still inflamed and I have to pay for it!

I bought a C4 in hope that it would help my lower back and hip pain. I understand that no mattress is perfect. What I don't understand is several companies have free delivery and return EXCEPT Sleep Number and a couple others. But many are 100% free trial. If you don't like it, you pay nothing. I ordered a C4 only to realize later that they get you with the FINE PRINT! They did tell me the delivery I would be charged for (BUT AT CHECKOUT). And there is no way around this. All they do is plug up the mattress into a hose, connect it into a box, plug it to power, and connect it your wife. I could have easily did all that myself. And the delivery is $200! My back is royally screwed up and I can easily carry the mattress because all it is is just an air mattress/air bag wrapped in whatever foam material of the actual mattress. I called to return the bed and then they hit me with another fee, a pick up of $200! The absolute sad thing is, you cannot bring it to them yourself, they do not inform you of this when buying, so you're screwed out of $400+ just to try out the mattress!!!! (The reason I say $400+ is because I bought two pillows and there is no return on them, no exceptions. And the pillows killed my neck and increased my headaches) This company is a straight SCAM. They are making an easy $400+ per customer for all those who do not like the product. And there simply is just no way to tell if you will like a mattress just by laying on it in the store for 10 minutes. The only thing laying on the mattress in a store will tell you is if you immediately don't like it. If you know you don't immediately hate it then the rest will be a process. Some people it's a week, some a few weeks, some a month, etc. For me it was a month until I realized this mattress doesn't do anything for me. If it's too firm its supportive of my back but I can't sleep because the rest of my body is uncomfortable and I'm waking up every hour. If its too soft then it doesn't support my mid section and I wake up in the morning in pain. This morning was the final straw. I'm in so much pain right now and after calling the company and telling them how it wasn't right they did absolutely nothing! NOTHING! Sleep number is now a richer company from me by $500 and all I got was....."Oh, sorry, enjoy the rest of your day." LITERALLY THE LADY TOLD ME TO ENJOY THE REST OF MY DAY AFTER I TOLD HER IT WASN'T RIGHT AND SHE HANGS UP ON ME! I'm sure they're laughing all the way to the bank with my hard earned money. I can understand a delivery and pick up fee of some sort if that's what the company wants to do (maybe $20) but not $200 to set up and $200 to pick up! This is just absolutely ridiculous beyond measure! And they don't tell you any of this until you are checking out and have given them all your information (at the counter looking dumb founded) and until you call them and tell them you're not satisfied and that you want a return. My only recommendation if you want to own a sleep number, sleep in someone else's bed for several days (your parents, a good friend, someone, anyone). This is the only way you'll know if its good for you. Unless you have $400 laying around and like to throw away cash then go for it. Otherwise, DON'T. Save your money for companies that have much cheaper and better quality beds than some $30 air mattress wrapped in a $50 memory foam. I could have built my own sleep number for $80, SERIOUSLY, over having to owe $500. The single star is because they don't have zero stars to choose from. And now I'll just be seen as that customer who's upset blah blah blah. Please learn from my misfortune and think before you buy! DO NOT buy this mattress. It's seriously just a cheap air mattress in memory foam. Unless you know for a fact because you slept in your brother's/parents/cousins etc, sleep number for several days then go for it. But if you're on the fence then I would avoid this company and go with a company that does free delivery and returns. Bed companies rake in millions selling their expensive mattresses, they can easily afford free delivery and returns. And when I initially called about the return before being transferred to the people who actually handle that part, the first lady offered me a 3 inch plush cover. She said if I didn't like it I could keep it for free but it was just some effort to get me to keep the mattress. Initially this plush cover is $180 for one side (split king)! But now they want to give it to me for free! Yeah right! Lastly, to put things into proper perspective for those who aren't convinced, as I just stated, I ordered the split king because I was going to buy the base later so my wife and I can raise/lower at different levels (thank God I didn't). Each mattress only weighs about 25 pounds!!!!! So The entire king would be 50 lbs, THIS ISN'T A REAL MATTRESS PEOPLE, WAKE UP!!! I knew I made a mistake the moment they were setting it up when they carried each half upstairs, one person per half, like it was nothing smh!! But I tried it anyway, unbiased, just in case because I wanted to justify getting raped with the delivery fee.

Do you really Want to Repair a Bed?

Consumer Reports Gave High Marks to the Sleep Number Bed, but failed to consider the maintenance issues related to this bed. I'm retired and don't abuse my bed and had it for just a couple of years. Why would anyone buy a $2,000+ "air" bed that could leak has electrical pumps, and could fail st any time. Mine did forcing me to waste a day to go to their store to get special fitting to test & figure out for myself what was leaking - the pump, the air cables or the bed itself. It turned out it was the main bed air bag that leaked. I was told by their store to contact customer services for a new air bag. I waited 27 minutes for Sleep Number to answer the phone, charge me $70 for a new air bag and wait a week for it to be delivered plus wasted several hours of my time fixing a "BED", which I can't sleep on for another week. Are you willing to take this risk and waste money/time for repairs for just your bed???

disappointed

paid 8,000.00 for the bed frame was cracked after 3month now the mattress is losing air customer service is not so great for a a bed that is so expensive , i have so many problem with sleep number i have been asking for a refund buyer beware and make sure you ask questions, sorry i purchased this bed. we hope they will either refund my money or repair the bed the bed is only 3month old what is going to happen in years .

Terrible Customer Experience

Full Disclosure: Terrible Customer Experience trying to return the bed within 100 days. Read the fine print or you will lose a lot of money. The purchase of our i8 bed was a simple decision as my husband and I have very different comfort levels. We had a great in store sales process and experience. Even the delivery and set up was outstanding. Unfortunately, our problems began about two weeks into our 100 nights. Our base was not responding to our phone app commands and even more concerning, the commands from our remote. Additionally, the base changed the sleep position on its own as my husband and I slept. On more than one occassion we awoke to my husband's side of the bed going to "TV watching" position. Most concerning our sleep numbers were WAY OFF. The next morning sleep number would show us our "great sleep score" but the reality was we'd barely slept. There was no way to tell the system it was wrong... As this kept happening, we decided to return the whole thing. This was far too expensive of a purchase to have these types of challenges and experiences. That's when the customer experience was terrible. Immeidately, Sleep Number told us "the bed can be returned but the base can't".... and they'd decided to start enforcing the policy that the base and the bed were seperate things AFTER the purchase. Yes, we were still within the 100 days. Returning the "bed" was fine (even though they tried to charge for that), but we couldn't return the base which is approx 70% of the cost. Sleep number "aplogizes for our technical challenges" and "waived the pick up fee" for our bed (during the 100 night free trial) but we are still stuck with a very expensive portion of the bed that Sleep Number refuses to acknowledge as part of their 100 nights free. I suggest any person looking to "try" or "purchase" make sure you are committed because the company doesn't honor the 100 nights "free". They use questionable business practices to lock customers in to very expensive trials--even when there are product failures.

Prorated Warranty -

Bought a bed for my son. Pump lasted 2 years and 10 months. Called for service and the cost of a new pump they told me was 700 + dollars. I bought the bed for $800. Either way their "prorated warranty" I ended up paying almost $300 for a new pump. So now the bed has costed me $1100. I guess they forget to tell you that your going to keep paying for the bed even though you paid one price in the beginning. My son loves the bed but we will just get a good non pump reliant mattress in the future

Avoid this company

I bought the sleep number bed hoping to get what I paid for; comfort. I bought the ILE and have regretted it ever since. The bed is not comfortable, feels like an air mattress and does not comfort me at any setting. I bought the flex 3 with the foot warmer. While I like the idea of the warmer it is unnecessarily hard. The worst part, when they came to “fix” my bed at the urging of customer service, one of the 2 men who came stole my engagement ring off the bedside table! This breaks my heart to no end. I have received no help from this company and to boot, now you want to charge me $200 to pick up the bed! I thought I might upgrade my bed to the I10, bet I will not do that now. I know I should not have taken my ring off, it was left there with my watch as I took it off every night and that was a difficult morning. I am suffering through cancer treatments and my routine was off that morning. I regret ever coming to this company, and I am more than upset with this company and their non-action. They are still working for this company, so beware!

Mediocre bed at best

After having spent ~15 years with an older generation bed, we purchased a Queen Dual p6 360 Smart Bed in August. We purchased two remotes, and it took four calls to customer service in order to get the control unit to detect the second remote. The base unit also has three very bright lights on it; I understand if the Select Comfort base is used to hold the controller, but we have our own base, and the three LEDs light up the floor of the bedroom, an undesirable condition. Sleep quality: the bed itself sleeps very warm, and when I went to call to return the bed, I got talked out of it by a smooth salesman. I just wanted to return the darned thing, and instead got sent some sheets that- again- don't really improve the sleep experience. My SO tosses and turns in her sleep, and I can't sleep on this thing, I feel every movement. The old Select Comfort bed was much better, and it cost maybe 1/3 as much. Not a pleasant experience with support, a poor experience when I went to return it, a regrettable design error (bright lights in the bedroom at night), and a poor experience from a comfort perspective: sleeps too warm, and the whole bed moves when she tosses and turns. I write this as an investor in Select Comfort (owned stock for >15 years), and an owner of the previous generation of bed who used it for that period of time. Not a good bed at all. I regret this purchase.

BE Careful when you sign terms and Conditions - these are just blow up mattresses

I wanted to return this bed because their customer service and the bed is pretty much a blow up mattress that's all it is, when they were installing (we bought 5 mattresses from them) I couldn't believe the box they came in and then they just blow it up we got the i8 and the others were the full size and queen. We wanted to return and their is no return you are stuck with the frame that cost over 3k but they'll be more than happy to pick up the blow up matress that cost maybe $500 ******DO NOT BUY THIS BED******* it's a scam

We never even got to try the mattress out....

We never even got to try the mattress out. They changed the delivery date within 24 hours of when it was supposed to be, to 2 weeks later. They never called us to let us know. We gave our bed away the day before SN was supposed to be delivered. So when we called they were completely dismissive, no compassion what so ever, and offered to cancel. So naturally we did, as we were just going to go buy one from some where else. However, even though we used a debit card (same as cash right?) It's going to take 10 days for us to receive the refund. So now, no new bed, no old bed, and no cash to go get a different bed. I highly do not recommend.

Sleep Number is a great mattress!

Sleep Number is a great mattress! I have owned it for over 4-5 years now and no problems yet. I had gone thru 2-4 mattresses in 2 years before I found Sleep Number! I saved so much money. I was so tired of spending money on a bed and then trashing it! That was so hard for me to do! Plus, my back was only getting worse! After having a Sleep Number mattress, it's hard sleeping anywhere else. Hotels, Airbnb, etc, isn't comfortable anymore. I find myself wanting my Sleep Number bed! It is pricey but isn't everything GOOD! in life, $$$? Was it worth it? YES! Comfortable? Yes How is the staff? Great! I was helping by all three amazing works there! Joel, the manager of 4 years. Michael, who has been there for 12 years he said and is a master or expert at Sleep Number! And Veronica, who has been there for a little over half a year. She is great! Loved them all! Made me feel like family. Location? In the Santa Anita Mall. Between Nordstrom and Jcpenny. Down stairs, next to footlocker. They have bathrooms. Clean? Yes

My husband and I came into the store...

My husband and I came into the store today to inquire about the different variations of mattresses sleep numbers has to offer and the holiday sale. Elliott approached us while he had another customer. He was very polite, professional and great at bouncing between us and his initial customers without any lack of attention. He started with a demonstration for us to show us exactly how the bed works along with all its features. He was very knowledgeable, friendly and personable. Elliott was very patient when my husband were undecided and had so many questions despite it being very close to the store closing. We thought the extended holiday hours were in effect. We never felt rushed or forced to make any purchases or decisions we didn't want to. He never tried to upsell and offer what he thought was truly right for us. After printing out several different quotes on various options we considered, Elliott was still very patient and took his time. At the end, we decided on the iLE King and left at 10PM. My only reason for the 4 stars? Despite the sale of 50% off, it still came out to about $3200. This was just for the mattress +taxes and no extras. (Delivery was free) A bed for over $6,000 is very steep. Just bare bones mattress. This is absolute no fault of Elliott's. I just hope the mattress lives up to its reputation. Then it will be well worth the money spent. Thank goodness for the 100 day trial period. We are looking forward to how it will do for us. Sleep number is very lucky to have Elliott and they should definitely know this! He is passionate about the product. As a customer, he can relate, as an associate, he represents it exceptionally! That's why he is great as what he does. As a business owner, I would hire him to be my brand ambassador in a heartbeat! Thank you Elliott for your very professional, thorough and patient assistance tonight!

Do not buy

Do not buy . Paid 2000 dollars for my stupid bed 3 years later the pump goes out and it's not even covered by the warranty . Don't buy, there are better beds out there

Came at a pretty dead time...

Came at a pretty dead time but after a few seconds of coming in Elliot noticed me and asked if I had any questions. He was extremely knowledgeable about the products and did not make me feel any pressure about buying products. In fact, he happened to offer to show me how it works which led to pressure being relieved in my back. Outstanding performance from Elliot in my one visit will bring me back when my current mattress needs to retire. The lack of 5 stars is only for the fact that he seemed to be the only one in the store which would mean that if even 2 parties were to come in the store one would have to wait quite awhile.

Had a wonderful experience

Had a wonderful experience. Didn't know much going in but Elliot was very informative and helpful. Let us try many different styles, was relatable, and helped us with a great deal! I would highly recommend this store and Ask for Elliot. Looking forward to getting our bed in less than a week!!!

Let's keep it simple

Let's keep it simple, if you want to buy from Sleep Number, ask for Elliot Sanchez! He is very knowledgeable, talk us through pros and cons, never once trying to push us to purchase the more expensive option. When we were bouncing between types, Elliot was patiently answer all our questions, offered advises and most importantly knew when to walk away and leave us some privacy for discussion!

My parents needed a new mattress

My parents needed a new mattress and decided they wanted to check out the sleep number beds. I called the Arcadia Mall store for their hours and Elliot answered and said that he would be more than happy to demonstrate how the beds worked as soon as we came in. When we arrived he greeted us right away and showed us all the different features and options. He spent about 2 hours with us. What I really liked is that he would step away to give us our space to discuss what we wanted to do. He would check in to let us know that he was available for questions. Once we were ready he put the order in and my parents were very happy. My kids were with us and he made us all feel welcome in the store. We're expecting the mattress in 2 weeks.

Sales people are only there to make a sale.

Sales people are only there to make a sale. They won't tell you about discounts, offers, and price guarantee. There's a healthcare discount for certain medical professionals. There's a $50 discount card if you sign up on their website to get a coupon and free brochure. There's a 30 day price guarantee if the price drops, you can call customer service to get the difference back. Check out Consumer's Reports that says the c2 is all you need. The c4, i Series, p Series, and m Series are all based on the same air chamber, the c2. The only difference is the thickness of the top padding, depending on whether you get the flex option. The x Series adds voice control.

I would give this company zero stars if I could

I would give this company zero stars if I could. The sales associates will lie just to get a sale. I was referred by a friend and was given a referral coupon but instead of putting that coupon towards my purchase the sales associate used it towards another sale. He used my friends name as the owner of my bed and when I asked why my friends name was on my paperwork he says thats how the referral program works. Later when the bed was delivered the delivery guy verified who the bed was being delivered to which is supposed to be my friend who referred me since his name was on the paperwork. The delivery guy explains since my name is not on the paperwork I am technically not the owner which voids any warranty. I went to the store to have the names changed, and even called corporate and no one could help me. Apparently changing the name on an account is impossible even though I was the one who paid for it. So corporate finally let us return it and we would have to repurchase the bed again in our name and corporate would help us with the transaction. Our bed was picked up and you would think after a $3000 purchase corporate would follow up. No they did not. We never received one call or even a letter to apologize. So while we waited for corporate to reply we had no bed to sleep on. I would rather sleep on the floor then a sleep number bed. This company is crap.

I attempted to purchase an i8 split king

I attempted to purchase an i8 split king with base for seven thousand the salesman was very professional but as soon as I brought up the warranty that is supposed to cover the bed 100% the fist year then prorated after that. But it is not!! If a technician has to be dispatched there is a $180.00 charge. They want you to call with your problem and Sleep Number will walk YOU through trying to fix the bed yourself!!! That to me is not a fully warranted item. They don't offer an extended warranty for any amount of years. So in my humble opinion and what I've researched on line and what I've gotten in information from Sleep Number employees you will pay for any issues with the bed system.... Just be aware if you plan to purchase this bed system from Sleep Number. Scott S. (Humble knowledgeable consumer) P.S. If they offered a 5 year full warranty that I could of purchased at an additional cost I would have bought the bed system.

Bed is high quality

Bed is high quality and service is great. Forgot the name of the lady that helped us 2 years ago. By she was good and answered all of our questions. Bed has been flawless for the last 2 years. The only reason it's 4 stars is because we kinda felt like she was trying to sell us on additional items like pillows and stuff but I'm not complaining at all. As a consumer it's expected. Thanks for the great service and excellent bed! Oh and delivery and installation was perfect and on time.

Just purchased another sleep number bed today

Just purchased another sleep number bed today after enjoying the last one for many years. I was surprised to see how the technology and options have gotten even better since my previous purchase. If you are looking to buy a mattess, do your homework and first get a demonstration at the conventional spring mattress and memory foam stores, and then come to the sleep number store. Ask for Elliot. He is very knowledgeable and helpful. He showed me by way of something that looked like thermal imaging, where the pressure points (shown in red) are on my body when I lay down. Then he adjusted the air setting in the mattress to where there was no tension or pressure on any part of my body (shown in green). He found the ideal personal sleep number setting for me, which is 40. As far as I'm aware, no other type of mattress can tailor to your body's needs as accurately as a sleep number bed can, not even memory foam. And as far as comfort goes, just try laying on the "i8 360 Smart Bed." It is pure heaven!!! Yes these beds are expensive, but they have a warranty of 25 years and should be viewed as an investment in your health because you will get the best nights sleep you've ever had. Elliot thank you for fantastic customer service.

We had a great experience

We had a great experience with the purchase of our bed. Elliot was very knowledgeable, patient, tended to our needs/requests, and had a great rapport with my family (even my squirmy kids). We will definitely be sending friends and family to your Arcadia store for their next mattress purchase.

If I could, I wouldn't even give it any stars

If I could, I wouldn't even give it any stars. Are you kidding me?? WORST MATTRESS STORE EVER! 1. Worker doesn't even care, the moment we walked in. They totally ignored us. When we finally got the guy's attention, after few minutes it was as if he was UNINTERESTED!! What kind of customer service was that?! He leaves for an hour and when we were ready, the manager had to come out and help us. The manager was at least nice enough. 2. NOT EVEN ONCE PROFESSIONAL! despite the c**ppy customer service, we decided to still get the bed. Most mattresses store would LOVE to have our business! we were going to get two beds if they threw in a discount. EVEN despite not get a discount, we only went for one bed. The guy NEVER returns, they had to do all paper work BY HAND! which was a waste of OUR TIME. They told us that we were able to schedule our own delivery date. Got our number and information. NEVER HEARD BACK! Did a follow up, GUESS WHAT? They had to push back the date because "WE miss the delivery date" Even despite that, we waited till the day they gave us. NEVER SHOWED UP! We called, we were told "OUR FAULT AGAIN" because they didn't have OUR UPDATED NUMBERS! are you serious???? WE had given them the full information 3. DIDN'T EVEN WANT TO TRY TO APOLOGIZE! WORST MATTRESS STORE EVER! Waste of my precious time and money. I found another mattress store, offering better deals WITH THE SAME TYPE OF FUNCTION OF A BED. NEVER EVER GOING BACK AGAIN. I DO NOT RECOMMEND

NOT WORTH THE MONEY

******NOT WORTH THE MONEY, TIME OR YOUR ENERGY****** NO DISCLOSURE THAT ONCE THE ADJUSTABLE BASE IS DELIVERED IT IS NON-REFUNDABLE. My husband and I bought the i8 queen size bed with the adjustable base less than six months ago and so far it has been the worst sleeping experience we have ever had and waste of money. The bed we tried at the store is nothing like the bed we received. We were sold on the bed because we were told that when one person is moving around on their side the person on the other side does not feel it, which is far from the truth, when my husband gets on the bed I feel every motion, it feels almost as bad as a deflated airbed. Our bed is lopsided and it feels like we are going to fall off the bed. Also, the bed we purchased was supposed to help with body temperature control and the bed causes for us to feel too warm. I have never perspired so much in my life. When I called customer service to complain about the bed they informed us that they were going to replace the bladders so that we would not feel the motion as much but that there was still going to be motion felt with the new bladders and that they were not going to charge us for the bladders or having the technicians come out to fix the bed. ??? They were going to charge us to fix this lemon? They asked for me to check if the material was torn between the base and the bed cover which at that time it didn't seem to be but apparently it was we just didn't know where to check. As for the temperature we purchased the mattress protection cover which is what they said is causing the heat but if we take it off the warranty will be nulled, however, they tried to sell me sheets that were supposed cool the bed down. I informed them I will not be purchasing anything else from them. The technicians came to change the bladders but did not fix the issue with lopsidedness. The bed felt somewhat better but within two weeks the bed is lopsided again and even worse this time. I called customer service yet again only to find that the bed cover between the base is actually torn so here we go again. Now this time we are being sent another bed cover that my husband and I have to replace because if we want for it to be replaced by sleep number it will cost us $160+, which is ridiculous. I asked to speak with a supervisor and I needed to call back because the customer service person hung up on me. I had to call back to get a supervisor, Vick, who was not worth speaking to. A waste of time and energy. Not worth it!!!

After suffering with body aches...

After suffering with body aches and pains my husband and I decided to invest in a mattress that would be life changing. We heard great reviews about the I10 sleep number. This bed is amazing. When we went to sleep number Michael helped us out and asked if either of us by chance were medical professionals and I told him I was. They offer a huge discount for licensed medical professionals all you have to do if show proof of id and license. If you are on your feet all day, workout and suffer from muscle aches or just have problems sleeping, please go to sleep number and check out there mattresses and you will not be disappointed.

poor service

AFTER PAYING OVER $ 5,000 FOR SLEEP NUMBER BED COMPUTER FAILED AND I CAN NOT GET IT FIXED PLEASE HELP ME

Defective Bed

DO NOT GET THIS BED!!!! I am on my 3rd sleep number bed. My first bed was amazing and King Size. I bought the queen size version and it randomly deflated on both sides. There was no trouble shooting. They sent me a new one and after re-branding it 3 times. The exact same thing happened. I'd go with any other foam bed within the $500 to $800 dollar range. Bed maintenance is a joke. I have health issues and not sleeping is a massive problem. I thought this bed would solved that. It's terrible and really hard to get support.

If I could give ZERO stars I would. HORRIBLE CUSTOMER SERVICE. DO NOT ORDER!

I placed an order for an i8 360 bed and bedding accessories to go along with my new bed. I received all bedding accessories, no issue. My mattress and base was supposed to be delivered on a specific date. I had taken that specific date off of work for the delivery and installation. Without my consent, Sleep Number rescheduled my delivery for a different date (a date that I was not available). Instead of getting my original delivery date back, Sleep Number blamed the change on me having COVID. However, I have been cleared of COVID way before the delivery date (reason I picked my specific delivery date). Spent hours on the phone trying to resolve this. Since Sleep Number could not accommodate my schedule, I decided to cancel the order. Now, Sleep Number will not accept the bedding that I ordered back as a return because they state, “All sales are final!” However, I do not have the mattress that this new bedding goes along with, due to their mistake. I cannot believe this treatment. It is very upsetting.

What warranty?

I purchased my sleep number bed in 2010. I have wonderful sleep for many years on it. In 2018 I started having pain and discomfort sleeping. I would wake in the morning stiff and sore in my hips. I went to my doctor who prescribed drugs , which worked for awhile. I recently purchased a "Bed in a Box" and my pain is gone!! I called sleep number asking about the warranty and the woman said my topper was worn out and for $60.00+ dollars she would send me a new one. What good is a 20 year warranty if you have to pay to fix the problem? This bed is WAY too expensive to wear out in 8 years.

no stars

On May 21st, we bought our bed at sleep number in Dublin Ohio, we were greeted with a great salesperson Jazmine. Who was very knowledgeable and pleasant to work with. We have been wanting to buy a new bed for awhile, and we were so excited. I am a RN and my husband is an officer. We have been working long hours and were considered essential workers during Covid-19, we were also excited to be spending time together buying our bed. So here we are, signed the contract and paid for the bed. We purchased on May 21st, delivery was to be on June 5th. We were instructed to take our old bed out, since they do not remove old mattresses. We woke up at 6am on Friday, cleaned out the furniture and the old bed. My husband loaded our bed on the pick up and drove it to the dump. By 11am we were looking for the delivery truck to drive up the drive way. At approx. 11:15 there was a message on the phone stating the bed delivery would have to be re-sheduled for June 24th. That is a whopping 3 more weeks away. All this week we have been getting e-mails that the bed was on the truck, the bed was shipped etc. At 11:00 am instead of the truck coming up our driveway we were being told we have to re-schedule 3 weeks out. I called the manager at customer service. After explaining we had no bed to sleep on, we have no money to purchase another bed, because we had put all our money on the sleep number bed. And our mattress was at the dump. He stated he could not be able to fix that date, but during the conversation he said he would move it to the 18th of June. We were furious, I started pacing, I tried to call the corporate office, there was nobody to take my call. The message said, nobody was in the office. We even asked if we could go pick up a floor model, the guy said, "I am sorry we don't do that". I also asked if we could have our money back and he said, it would be 7-10 days till we get it back. Very poor customer service. I would never go back to another sleep number store again. Needless to say, we still have not recieved our money back, we are sleeping on an air mattress which deflates during the night, so we get up from the floor and pump it up again to get a couple more hours sleep before we have to go to work. This has been a nightmare. Worse experience ever.

Sleep number nightmare

We tried 2 different sleep numbers. First thing to notate, you do NOT need the base to use your sleep number mattress. Second thing to remember, go into the store to try them. If you shop online thinking you can just return and try different ones because of the 100 day warranty, you can't. If you return one, don't exchange. Full on return so the second one you pick will also have the 100 day warranty. This is a horrible loop hole they made to be able to say "Screw you, we don't cause if you don't like it, we are keeping your 2 grand". It is 100% a glorified air mattress. You sink into the middle and every movement your partner makes, you feel it. We have been so disappointed in how cruel their policy is. We are now stuck with a 2 grand mistake.

I'm telling you...this is a rip and run product

There are probably very few repeat buyers for sleep number beds. They are the most expensive, most uncomfortable bed in the industry. Don't believe in the hype, or that they will at anytime refund ANY part of the bed you buy. It s a good 45 minutes on the phone to call tech support for help when the damn thing wont connect to the remote or the app on your phone. Just so that it will go again the next night...so you have to call again. Plus, who wants to call them in the middle of the night because you cant get it to work? There is nothing good about a sleep number bed. No resale value, and they will bleed you dry in cost. You are better off getting a air mattress from Wal-Mart.

Poor Customer Service from Tulsa Store on 71st Street

We finally got our bed delivered after 5 1/2 weeks from the date we purchased it. We first were told it would take 2 weeks but when we got home realized the date they wrote on the contract was for 3 weeks. 2 hours before it was to be delivered we got a call postponing delivery for 2 more weeks. We complained and they moved the date up to 1 more week. Then 1 1/2 hours before that delivery date they called again and postponed it for what they tried to schedule for 3 more weeks. We said absolutely not and finally they moved that date up to 1 more week. We called the store we bought it from in Tulsa, OK. on 71st Street but they said they couldn't do anything about it. We called many different company numbers trying to get it delivered but each call was worse than the last. They were all so condescending and said nothing could be done. We waited another week and finally they delivered it. We bought a 360 split king p6 smart bed and spent a lot of money on it and feel we were treated very poorly by everyone we talked to. We were told to get rid of our existing bed so we were without a bed to sleep in for 3 weeks while they kept changing delivery dates on us.

Worst investment

We purchased the C series and bought 2 xtra long twins with separate frames so my wife and I could adjust to our own wishes. Turns out the 2 frames are not designed to be in the same room, as the remotes bind and all of a sudden my remote will stop operating my side and switch to my wife's. The sleep number adjustment now does not work. Mind you. We are talking about 16 months after purchase and now out of warranty. I wake up with back pain every morning and still paying on this with their 2 years no interest. Don't waste your money. Instead purchase a good quality mattress for less than 1/2 the money. They will give you the run around and not stand behind their products. Stay away from Sleep Number

Finally a pain free sleep!

I'm going on week 2 of having my P5 Sleep Number bed. And so far, I've have pain free sleep. I suffer from back and hip issues due to a car accident and haven't had a good night sleep in 5 years. Until we got our SN bed! It relieves the pressure on my back and I wake up without having to limp out of bed. I couldn't be happier!

Results Already

We have slept in this bed two nights and already I have noticed the pain in my shoulders and fingers have disappeared. My sleep number is 30 and I am positive the bed we had was a 100 causing the pain. So far I love the bed and its features.

Most Comfortable

We tried all of the beds at the store and this was by far the most comfortable.

Best Sleep Ever!

I have a super sensitive back and needed something that would be soft. My partner, is the exact opposite. This bed accommodates both our needs and we have never slept better.

Works great

I bought the bed a month ago. I love how large it is and how you can change the softness.

Very comfy!

Perfect for curvey bodies, after a long time I felt my back being supported while sleeping

Love the new features

this is the 3rd select comfort I have purchased over the years. I love the new features, especially the audio sleep adjustments. I have hip issues, so I'm looking forward to this one!

Best Sleep Ever

replaced a new store mattress and couldn't be happier!

Fantastic Bed

Most comfortable bed and most restful sleep I’ve ever had

So Comfy!!

My first new mattress since I was a child and I love it! Best sleep ever!

Best sleep!

We got this bed a few weeks ago and it’s the best sleep we’ve had in a long time.

Amazing comfort

The bed is a little rough at first being brand new. Once it breaks in a bit it is amazing! The features rock and the adjustable base is a home run!

Ps5

Bought this today. Great bed fantastic features. If all of the beds this one has everything I need. Great comfort and plushness

Fancy bed!

So far we are not impressed. We still have back and hip pain when we wake up. We’ve tried “find my favorite” several times, used our sleep number that was measured in the store, and tried several other sleep numbers. There was no major difference in our sleep score or the way we felt in the morning. Bottom line, we could have the same results with a $500 mattress instead of a $6,000 setup.

P5 good bed

Its a good bed but, i am def going to upgrade to i10 or 18..

Still trying

Bought bed 3 weeks ago bit of a rocky start trying to get bed to work properly turns out our modem wasn’t working as it should but now the bed is working properly i have much less back pain in the morning than i did but still very early to say exactly how it’s working for us

It's Just a Gimmick

Sleep Number beds are simply a gimmick wrapped up in some very sophisticated marketing and dishonest salesmanship. Do not make the same mistake as I did. This was the worst retail experience of my life. Do your research about this bed and this company. Caveat Emptor!! The stores are designed like a third rate Apple Store wanna be. They sell only their products in a polished and sterilized fashion, hiding the small print at every turn. First, in the store all the mechanics of the bed are well hidden inside the platforms. Once my bed was delivered and I saw all the lines and hoses that are required I was horrified. The pump is the size of a shoe box with lights flashing on it that don’t turn off. And good luck cleaning under the bed with all the wild entanglement of wires, hoses and contraptions. Further Sleep Number charges an additional $39 dollars for the remote control. Think how you would feel after spending $1,500 on a television set but were forced to shell out an additional sum for the standard remote. This extra cost encourages you to use their app. But you need to know: by using the app Sleep Number is data harvesting everything that takes place on your bed. Yes I mean everything!!! How creepy is that. Sleeping and intimacy are not competitive sports. The bed has a definite dip between the two sides that you feel in its full intensity when you sit in the middle at the foot of the bed. You nearly sink to the base. When it quickly dawned on me what a mistake I made purchasing this bed I entered the second phase of my hellish experience with Sleep Number: their Customer Support. When I called to begin the return process I was put on hold for an hour and forty minutes. That call only ended when I hung up. When I finally do get through to someone is when I found out that they don’t offer a free 100 day trial period as advertised. You are charged an additional $199 plus tax to have the bed picked up. No one ever informed me of this. When queried I was told it was in the small print. Luckily I did not also buy the base. The base is nonreturnable, period. In the end I was out one third of the total cost of the bed in shipping charges alone. The Sleep Number bed is mediocre by the most generous description. The only possible people that I can imagine would put up with this joke of a bed is a couple who have such different firmness needs that they would make this compromise. Sleep Number is a lousy, deceptive company that sells a lousy, deceptive bed. Don’t get bamboozled like I did. There are hundreds of bed manufacturers in the country, why buy one from a company that makes a second rate product and that is so ethically challenged their founder is spending the rest of his life in a Federal Penitentiary?

P6 Bed - A very good bed with quality materials erials

To be honest I bought the P6 bed and I found I only thought it was ok at first. You really need to take the time to find your sleep number. Until you do, it will feel its either too hard or too soft. Once you find your number, you may make a slight number change to get exactly what you prefer. I liked 50. Thr quality of the bed is good and I sleep well every night. What you don't get is that oh wow feeling that you can get on a very nice spring bed with a nice gel top. My wife also likes the P6 but again we are only content with it. The air pump goes off once in a while and you hear it. This bed is a interesting design compared to a spring mattress. Temperpedic is like laying on the beach with a blanket on top. You sink too much unless you get the hybrid. Personally I still like a good quality box spring and mattress the best. I wanted to try this Sleep by number bed as each person can have their own firmness which logically sounds good. I would not bother with their classic models as they don't provide enough thickness on top of the air chamber. The other good thing about the bed is many get over 16 years with their bed compared to spring beds so the value on how long the mattress last is higher than a regular bed. The construction is good and I like the material on the P6. It does keep you cooler than a spring mattress bed. My prior spring bed was more comfortable at first but several years later the padding wears and you sleep only OK.

terrible delivery

I was to have my 360 bed delivered on 7/28 but sleep number called me and said the base was damaged so delivery would be on 8/4. when the delivery men came on 8/4 all they had was the base and no mattress or remote and this was after I disassembled my old bed. Customer service told me that I wont get my mattress until 8/13. What a hoot sleep Number is, slow on delivery and can not deliver the right product or no product.

Great mattress, NOT so great customer care

I placed my order 5 weeks ago. It's now 2 days prior to home delivery and I just received a phone call from SN saying an employee drove a fork lift through my custom bed frame and it will be another 6-8 weeks before my order can be delivered. No apology, no offer to compensate for the inconvenience or rush my order, no loaner...nothing. I requested they deliver the mattress as scheduled, so we can sleep in our bedroom. After waiting 20 minutes on hold for manager approval, I was approved. However, It was their mistake and they were hesitant to cooperate. After I explained that I purchased the bed to recover from a series of up-coming surgeries, they approved my request. I don't feel like SN truly values their customers. The inshore customer service was great. However, once I paid for the whole enchilada, their customer service took a drastic turn for the worse. This was apparent when I called to change the fabric on my head board 1 week after purchase. I spent $7000 and they acted like they were doing me a favor. This is my second purchase with Sleep Number and after this experience, my last.

They take your money and run.

After waiting 5 weeks a rep called to tell me it would be another 6-8 weeks for delivery because someone had driven a fork lift through my custom bed frame. I cancelled the bed frame and asked that they still deliver the mattress on time. They said they would but I waited all day and the bed never came. After calling the store and asking for help, they managed to get the bed here a week later. Immediately I could tell the mattress was not the same as the one in the store. It feels like a cheep air mattress. We tried sleeping on it for 1 night but it's too soft and we feel like we will roll off the edges. I called to scheduled a pick up and was told I have to wait 30 days. I told them I will deliver it back to the store and I want my refund. The reps at the store can't help me, and when I call customer service I'm on hold for 1 hour only to speak to a bone head who's unable to help me with my return. I fear I will have to go to small claims court to get a refund cause they are giving me the run around. I'm out $7000.

Mold in the system & expensive pump broke

The bed is just okay, but every expensive and not very durable. Our pump broke, and it was then that we notice mold in the tubes of one of the 2 chambers. That must be circulating out of the system and into the air in our bedroom. The limited warranty is not very good at all, as replacement parts are very expensive.

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