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Simmons Beautyrest Mattress Reviews


+2.1x better cooling

+1.5x soft comfort

+/- back support

Review data analysis vs. average comparable mattress

Top 100 Overall



Summer 2024 Updates: Most Beautyrest mattresses are currently being delivered within 2-4 weeks. Recent customers are mostly happy, but some complaints mention sagging and issues with back support.

Simmons Beautyrest® is a very well known brand that has invested in big advertising over the past several years. They have worked closely with major mattress retailers for generations and offer popular in-store options. With a variety of designs like the Beautyrest Black and Silver lines, Beautyrest is a brand to consider for many. However, not all Beautyrest models are equal, with some of their models having reports of durability issues and their newer online-direct models potentially offering more value.


+2.1x better cooling
+1.5x soft comfort
+/- back support

Review data analysis vs. average comparable mattress

Top 100 Overall

Mattress Scores

Overall Score: 8.6/10

Customer Satisfaction: 8.5/10

Price Value: 8.5/10

No Back Pain: 8.6/10

Price: $599-$5799

Trial Period: Online: 100 Nights

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Simmons Beautyrest's Specifics

Beautyrest is one of the most sought after brands available. Their mattresses are known for their pillow tops and high end thickness, made famous by their Beautyrest Black line and big mattress retailer partnerships. But, over the years, they have expanded into bringing their mattresses directly to customers online. While their offerings from major retailers offer solid selection, the customer satisfaction rating is average. Because of this, there may be more value found online buying direct from the brand. For example, Beautyrest has recently updated their entire online Harmony Collection of mattresses with upgraded foams and more competitive pricing.

We'll go through some of their mattress collections that you can find online and discuss them versus some of the in-store options they provide.

Read on to learn more about Beautyrest's mattress offerings...

Online-Direct Mattress Types

Beautyrest is just starting to jump into the online-direct marketplace, but we believe they are doing it right by offering some of their higher quality designs for less. While in-store options offer the benefit of testing them in-store, buying online offers a 100 Night home trial and can provide better value for the money due to cutting out extra costs.

Below we'll go through each of their online options and then discuss how they stack up against their in-store and online retailer counterparts.

Beautyrest Black® (L-Class)

The Beautyrest Black Original (sold online direct) delivers some of the most advanced comfort carried by Beautyrest, even though it is still quite more expensive than many popular online-direct options. It runs between 13.5'' to 14.5'' thick depending on the firmness and model chosen, and features BlackICE™ cooling technology. With over 5'' of comfort layers (both regular foams and gel memory foams), the main support for the L-Class mattresses are T3 Pocketed Coil® technology that enhances support to work with the body's natural shape. This mattress is ideal for those that sleep in multiple positions.

Pros: The best Beautyrest value for the high end Black brand name. Great for sleepers in most-all positions.

Cons: This mattress is still more expensive than many mattress-in-a-box brands.

Price: $2249-$3899

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Beautyrest Black® (C-Class)

Beautyrest Black C-Class mattress is very similar to the Beautyrest Black Original L-Class mattress, but it offers additional pressure-relieving benefits. This is ideal for those looking for extra comfort. With options between 13.75'' to 16'' thick, the C-Class mattresses feature an additional 1'' comfort layer made of alpaca, cashmere, and silk fibers as well as a .5'' layer of SelfResponse™ latex. Overall, with a similar firmness profile and options as the Beautyrest Black L-Class, customers will find this to be a very comfortable mattress and sleep cool.

Pros: Added pressure relief and a better value than in-store options.

Cons: High price for the upgrade from the Original L-Class.

Price: $3049-$4699

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Beautyrest Black® Cooling (K-Class)

The Beautyrest Black K-Class includes all the features from the C-Class and L-Class with an additional pillow top available in firm or plush. It is ideal for side sleepers and those interested in the top-of-the-line. It comes with over 7'' of high quality foam, latex, and luxury fibers such as cashmere comfort layers. With a T3 Pocketed Coil® technology main support system, the K-Class also features an additional 1'' layer of 2K Nano Coils that further help this mattress conform to and cradle your body. At around 16'' thick, the K-Class offers a better value than many retailers to buy this mattress online, but is still quite pricey versus other online options.

Pros: The highest end Beautyrest mattress found online. Better value online than elsewhere.

Cons: Very expensive versus other mattress-in-a-box options.

Price: $4049-$5799

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Beautyrest Black® Hybrid

The Beautyrest Black Hybrid sold online is available in a plush, medium, and firm feel as part of their LX-Class, CX-Class, and KX-Class options. The Black Hybrid mattresses run between 13.5'' to 15'' thick depending on the specific model, but unlike the other Beautyrest Black mattresses do not come with an added pillow top option. The basic LX-Class hybrid mattresses feature BlackICE™ cooling technology, memory foams, and their zoned T3 Pocketed Coil® Technology as the main support layer. The upgraded CX-Class hybrid mattresses feature the addition of an alpaca, cashmere, and silk fiber comfort layer as well as .5'' of latex. Lastly, the highest upgraded KX-Class hybrid mattresses are the thickest at 15'' and feature the addition of a 1'' layer of 2K Nano Coils that further help the mattress conform to your body. Most customers will like these hybrid mattresses -- especially back sleepers.

Pros: High value mattress for this thickness and brand name.

Cons: Higher prices than highly rated budget-friendly mattress-in-a-box brands.

Price: $2349-$5499

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Beautyrest® Harmony

The Beautyrest Harmony Mattress offers an affordable option for those that are looking for convenience and the comfort from the well-known Beautyrest name. Available in their standard Premier Beachfront Bay series and Exceptional Cypress Bay series (which includes additional premium foams and cooling fibers to help regulate temperature), these mattresses offer a wide range of firmness options for sleepers, from extra firm to plush pillow top. Keeping sustainability in mind, the soft surface layer of the Harmony mattresses feature upcycled fibers made from plastic from the ocean. With T1 single coils encased in fabric providing the main support and breathable AirCool® foam, the Harmony mattresses were made to deliver balanced support to most sleepers.

Pros: Affordable and eco-conscious. Wide range of firmness options and even cooling and pillow top upgrades for their Cypress Bay series.

Cons: The T1 pocket coils used in the Harmony mattresses may not be as durable as the double and triple coil T2 and T3 pocket coils.

Price: $599-$1499

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Beautyrest® Harmony Hybrid

The Beautyrest Harmony Hybrid mattress is available in a 12'' firm version for back and stomach sleepers, and a 12.5'' plush version for side sleepers. Similar to the Harmony mattresses, the Harmony Hybrid also features a lush surface layer made of upcycled fabric from plastics that were diverted from the ocean. The main support for the Harmony Hybrid comes from a Precision Support System made of T1 encased coils with contouring support from Beautyrest® ActiveResponse™ memory foam. To help with temperature regulation, the Harmony Hybrid includes the addition of breathable GelTouch® foam to promote airflow.

Pros: Eco-conscious and considerate design with added cooling benefits.

Cons: The Harmony Hybrid also uses single stranded T1 pocket coils which may not be as durable as the T2 and T3 coils.

Price: $899-$1499

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Beautyrest® Harmony Lux

Available in a standard cooling Premier Anchor Island and even more cooling Exceptional Coral Island series, the Harmony Lux mattresses come in at a higher price than the Harmony and Harmony Hybrid lines. The Lux mattresses feature a cloud-like, quilted sleep surface made from upcycled water bottles, and are thicker mattresses overall with the addition of specialty cooling foams for a comfortable and cool sleep surface. With 40% more coils than the Harmony/Harmony Hybrid lines, the pocket coil support system for the Harmony Lux mattresses feature T2 coils. These T2 coils are are double stranded and intertwined coils encased in fabric, which should contribute to a more durable mattress overtime than the single strand T1 coils.

Pros: Double strand pocket coils with layers of more cooling foams. Wide range of firmness options.

Cons: Higher price point than some competitive alternatives.

Price: $1299-$2699

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Beautyrest® Harmony Lux Hybrid

The newly re-designed Harmony Lux Hybrid is available in two series, the Premier Ocean View Island series which features one layer of active cooling, and the Exceptional Seabrook Island series which comes with two layers of active cooling foams. The Lux Hybrid mattresses feature a soft sleep surface made of upcycled plastics diverted from the ocean over a layer of memory foam that hugs and cradles your body. With the same double-stranded T2 Pocketed Coil® Technology as the Harmony Lux mattresses providing the main support, these Lux Hybrid mattresses have 40% more support coils than the Harmony/Harmony Hybrid lines, and feature plant-based cooling layers as well.

Pros: Eco-conscious mattress featuring contouring memory foam and some cooling layers.

Cons: Prices are higher than other competitive options. Less cooling foams and firmness options than the Harmony Lux.

Price: $1599-$2499

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Beautyrest® PressureSmart™

The PressureSmart™ mattress is an exclusive line sold directly through or through popular retailer Mattress Firm. The PressureSmart™ mattress comes in a standard model (which features a few layers of foam on top of a layer of pocket coils), a slightly pricier hybrid option, and a pillow-top lux series option. The Hybrid and Lux series include more cooling foams and pressure relief from thicker support layers. Available in options ranging from extra firm to plush pillow top, the PressureSmart™ series provides a great variety of comfort choices for sleeper preferences.

Pros: Nice range of firmness options.

Cons: Prices can be higher than other competitive cooling and plush hybrid mattresses. Some durability complaints.

Price: $999-$3099

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In-Store Mattress Types

While not as high value, you may be familiar with Simmons because of what you've seen in-store. Although Simmons goes through regular branding changes, their current in-store line up includes the Black, Platinum, Hybrid, Silver, and Beautyrest. You may still see some other lines being sold, such as The Recharge, which is similar to the Silver. We'll go through each of these lines in depth so you know what's inside.


The Beautyrest line is the most affordable available, with the main mattress being the BR800™ (note: some retailers may change the names of the models to set the price). This mattress comes in a plush pillow top or euro top option, a medium firmness pillow top, or a standard medium or firm mattress. For under $800, these mattresses are very affordable and feature materials like gel memory foam and pocketed coils. Customers like these mattresses at first, but there are some that have had issues with durability for lower priced Beautyrest models.

Beautyrest Silver

Starting just under $1200, the Silver line also has plenty of firmness options available, and claims to be more durable than the less expensive options. The BRS900-C™ comes with two foam layers and a layer of 900 Series pocketed coils. Most customers find these to be initially comfortable. There were some complaints about the foam comfort layers durability.

Beautyrest Hybrid

The Beautyrest Hybrid collection offers three different hybrid mattress options -- the BRX3000-IM, BRX1000-IP, and BRX1000-C. The biggest differences between these are the foam layers that they choose to place on top of the pocketed coil support systems (and the price points are also different). With varying firmness options, there are firm, plush, and medium-firm options for sleepers with added focus on cooling on the top layers. These mattresses get good ratings on initial comfort overall, but price value may be a concern for some.

Beautyrest Platinum

The Beautyrest Platinum offers much thicker mattresses than the previous-mentioned lines. With plush pillow top options, their options include the Jaycrest, Spring Grove, and Haven Pines. Starting just under $2000, these mattresses aren't cheap, but they offer many layers of foam and coil layers, including microcoils in some mattresses. This line will do well responding to the body's curves initially. Customers like the Platinum mattresses, but there may be some that have issues with foam dipping over time.

Beautyrest Black®

Beautyrest Black is the height of luxury in the Beautyrest brand. It offers three different mattresses to choose from -- The L-Class, C-Class, and K-Class. With multiple firmness options, these mattresses are ideal for those that want many high end memory foam layers and a specialized, pillowy comfort level. That said, there are some complaints about these mattresses, with durability issues being the most common.

Overall Comfort

Most Beautyrest mattresses get good initial ratings for comfort, with customers +1.5x more likely than average to mention their mattress being soft. However, there are some that suffered from durability issues with some models. The online-direct versions will offer some additional price value for those that are discouraged.


Beautyrest does an excellent job providing a range of firmness options. The above scale is a representation of the kind of offerings they provide. When it comes to online options, they provide medium and soft models.

Back Pain Relief

There are many reports of good initial feelings from these mattresses, but with some reports of dipping and durability issues over time, customers are 1.4x more likely than average to mention a negative experience with back pain. In these cases, there may be some issues with spinal alignment over time.


Some models do a better job than others when it comes to cooling. With the addition of cooling treatments on the cover layers and gel-infusion in foams in the top comfort layers, there are many mattresses that will do well cooling. When compared to the average mattress, Beautyrest sleepers are +2.1x more likely to positively mention a cooling experience. The two cooling online C-Class options should do a superior job keeping cool for most sleepers.

Who Are Beautyrest Mattresses Right For?

If you are keen on buying a Beautyrest, the best decision is to buy online with higher price value for the materials. When it comes to sleep position, Beautyrest customers are +1.6x more likely to mention side sleeping, so their mattresses do particularly well for most side-sleepers. While in-store options get good reviews for initial comfort from many, there are some customers that report issues with durability over time and also higher price points than expected.

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Browse Simmons Beautyrest Customer Reviews

Five Stars

Outstanding mattress at an unbeatable price. Mattress Firm wanted $1k for the same exact mattress!

This mattress felt great at first but after only 1 year started to ...

This mattress felt great at first but after only 1 year started to sag on both sides, leaving a "hill" in the middle.
Now we are having back problems and so are replacing it after only a little more than a year. This is a horrible investment,
don't make this mistake.

One Star

Way too soft!!

Mattress is ok for few years but when it does ...

Mattress is ok for few years but when it does go back, forget about the 10yrs warranty. Simmons will no honor it.. they will try to charge you as much or more for "upgrading the mattress" with no warranty on the replacement! I have filed complaints with BBB but they don't care.
Please file complaints if you have had any warranty issues so they are force to take of the customers!

Three Stars

Wished it was thicker

Steer clear of this mattress!

We just received this mattress today, and it is TERRIBLE! I am writing this review at 1:30am because I can't sleep on it. I have given up and am now lying on a foam topper placed on the bedroom floor, and I am much more comfortable here on the floor than I was in the bed.
The fabric on the mattress is stiff and of very low quality. This shouldn't be a problem because it's covered with a mattress pad and sheets anyway, but it still doesn't "give" for that plush feel. You sink into the mattress, which could be good, except you are met with hard springs and awful pressure points. My husband, a back sleeper, is already having terrible back pains after just a few hours. I'm a side-sleeper, and my shoulder and hip are killing me. I know they say a mattress needs time to settle, but I can't tolerate this bed for a few hours, much less a whole night. I will be returning this mattress.

On my 3rd replacement!

The cheapest made mattress we have ever purchased. I have now had 2 of these mattresses, the first was ripped and sagged in the middle right out of the package. They (nationwide retailer) replaced it with another and it is as bad, if not worse. It squeaks so bad and is so cheap. I paid over $1,300 for a king set and it is completely useless to us. It makes so much noise and racket every time you move. I will never buy anything with the Beautyrest name.

Four Stars

Met expectations

This is the Worst worst worst bed ever

This is the Worst worst worst bed ever!!!!!
The worst purchase we ever made. If you have back or hip issue potential, this bed will bring it out! I hate this miserable, awful bed!
If Stephen King were to write about a pain inflicting bed, this bed would be it!!!

Big item no problems !

Beautiful comfortable bed delivered thru Amazon just as easily as ordering a small item
Delivered fast and easily. We are quite happy. Excellent quality !

Five Stars

Outstanding mattress at an unbeatable price. Mattress Firm wanted $1k for the same exact mattress!

Hills and valleys

Had this restored spirits five years.the last three years were hell. My husband wouldn’ Sleep on it. Contacted Simmons for inspection and replacement. No go. I have spent weeks reading reviews. I am sleeping on this any longer. Moved to guest room until I find new mattress. I will never buy another beauty rest.

A little too firm for me

Thought I ordered the plush mattress, but received the firm. Trying to adjust to this mattress. Good price and good quality.

Comfortable mattress that does not sag.

I could not be happier with the pillow top mattress that I recently purchased. The pillow top seems to help me sleep better and is better for me to sleep on since I have arthritis. The mattress fabric is of excellent quality.

Good mattress.

This mattress is nice and comfortable. Good deal. I picked this mattress out online. I've never bought a mattress online before. Fortunately, it worked out. Good choice.

This is a fabulous mattress

The mattress is nice and firm, pillow top just as I ordered. I was very surprised at the excellent quality of the mattress. Have got no response to the advertised gift card. It was supposedly mailed separately 2 weeks ago

Love, Love, Love this mattress.

I tried many mattresses in 4 different stores one Saturday and most were fine but as soon as I lay on this Simmons Beautyrest, something felt different. I walked around and tried a few more then came back to the Beautyrest. I knew it was the one - perfect pillow top yet firm as I like it. No more sleepless, tossing and turning nights!

Not for a person with a bad back

Purchased the Silver but only kept it 3 weeks. Was good the first week but by the second week started to break down. By the third week it was squishy and made my back worse. If you have a bad back don't buy a pillow top. They tell me now that I am returning the mattress. Penney's does not refund your money so am having to buy a different mattress. Originally told I had up to 100 days but that is no longer true, it is now 48 hours. Who can tell if a mattress is right for you in 48 hours. Wish I had not purchased my mattress from Penney's. Buyer beware.

Not what I expected


Excellent product, I just love the firmness!

I think this is an excellent mattress. The only thing was the delay in getting the mattress whic paritally was my fault since I ordered the wrong one at first. Oerall I am very pleased with it!

Great mattress

I thought it would be a little softer on the top but I still sleep great.

This product is not as firm as I expected.

This product is not as firm as I expected. I was hoping it would get better as i get used to with it but have not seen the result as of yet.


It seems to be very well made; movement dampening is good. If you want something firm, this probably isn't what you want. I am a stomach sleeper and the plush doesn't really support the arch of your back.

Best Bed

This bed is very comfortable. It's like sleeping on a cloud. Great buy.

Not a good value

Mattress feels like its years old already with height changes that make it uncomfortable

the first 2 weeks has been great !

Most mattress start out great, the real test is over time. We hope it last years as it should with out sagging or breaking down

Great product, great value!

I love this mattress! Quality is great and the opportunity to use coupons and earn rewards is awesome! The company that delivered the mattress was great also.

This Mattress Is Better Than Advertised, It's So Comfortable!

I was looking for a firm mattress, and found it in this Simmons Beautyrest Silver Snowhaven Luxury Firm Mattress! It's A Five Star Rated Bed, That I Guarantee Will Give You A Five Star Night's Sleep!!

Not as hoped for

Problems with delivery, didn't get it until over a month after ordering even though we're home 4 days out of the week. After only a couple of months with the new mattress, it already has 2 slightly sunken spots where we lay, and we are not overweight people. I've heard that Simmons makes a better mattress if you are willing to pay a lot more, but this apparently isn't one of those.

Best sale price available at the time.

previous mattress was a Beautyrest plush king. Wanted a little more firmness but full firm was too much. The luxury firm was just right. Took a week or so to get used to the extra firmness but now we love it. Also, this mattress is nice and thick so it works well on a platform style frame without the need for box springs.

Wonderful Mattress!!!

For the first time in months I slept like a baby the very first night I got this mattress. Firm yet extremely comfortable. I just love it. I tried a Saatva brand luxury firm mattress and it was terrible. I had to come back to Beautyrest and I'm glad I did.

Very comfortable

The salesman was so easy to work with. And the delivery men were great.

Very comfortable bed

This is my first bed purchase without actually trying the specific bed first, I tried a few out at the local store and then saw this described online. I was nervous but the product is actually good. Only complaint is it took over two weeks for delivery

This mattress is great buy.

This mattress is great buy. I originally planned to get a tempur pedic. I then switched to a Stearns and Foster. In the end this was the best mattress at a great a price. It was more in my budget.

Nicely made mattress..perfect for a good nights sleep!

We finally chose this new mattress after much research. We were scared of so many choices available, but not a lot of positive reviews on most of them. With backaches every morning for my husband for awhile now, & now mine starting to hurt, we knew it was time to take the leap & buy a new one. I was shopping at Penney's for towels while my husband waited in car, when I seen the mattress sale. So I went & got him & made him lay on a few. He chose this one & the very first night he slept like a baby, & has ever since. We both wake up with no soreness already. It is a tall mattress & we bought a new box spring as well, so we have to slide down out of bed. But we love the height of it right now. And maybe as we get older we'll have to get a step on each side, or go with the standard bed frame. We have a lovely vintage oak bed with side rails, so both pieces had to sit on that. So it is tall now! So if you need lower, suggest buying just the mattress & sitting it on the plywood (as suggested for warranty)..I would still like both pieces even if I had the lower frame. So we love it & would recommend it. Pretty too! Love the navy blue sides.

Great Decision

It is so difficult to choose a mattress that you have confidence in, but this mattress is great! It is firm but well cushioned. It is also beautiful. The excellent delivery and set-up service is also appreciated. Virginia Jones

My daughter loved it!

My daughter loves her new mattress. She actually took her thousand stuffed animals off the bed so she could really enjoy it.


This bed is very comfortable, I would recommend to anyone.

this product has simple and easy features

simple only need 1 no need for box spring and comfort is amazing .. fits to you.. feeling someone else kicking is very mim.

Delivered when quoted.

Price was great, had to wait on delivery, but received when quoted by very nice employees an they removed old one. Mattress is firm but must be covered by mattress cover for warranty i believe.

I wish this mattress was firmer.

This mattress is too soft for me. It is not a pillow top, but the top seems "fluffy" to me. I liked my old Beautyrest mattress better. It is also too high for me. But, my husband loves the new mattress.

Seems like a good mattress, but...

I gave this 4 stars because I couldn't give it 5 stars since I don't sleep on it. I gave this to my daughter & her husband for Christmas. They both have back and other problems. They're also both on the bigger side. I laid on it when it was set up and it seemed okay to me, but the kids have been sleeping on it for over a month now and they don't like it. They feel that it's too firm. So that's why I said I wouldn't recommend it to a friend. I don't know what another finds comfortable. If you like a firm mattress, then you can get a good deal on this one here when there's a sale and/or coupon. My opinion is that it's of good quality and a lot like mattresses used to be made--including individually wrapped coils. If you prefer something softer, opt for another mattress. I bought it based on reviews and a sale price for someone else. I suppose that unless you physically try sleeping on a mattress yourself, then you can find what's most comfortable to you. I think I'd be fine on this but after a month, the kids still think it's too firm. Even though it says it has 2" of memory foam, I don't think I believe that; so I think the kids will probably get a good 2" - 2.5" mattress topper like the one I added to my Sleep Number mattress to make it more comfortable for my husband and me. Everyone's different but this is good information--especially in the firmness level. I'm adding my review so it can hopefully be helpful to others in knowing what to expect of it. Best of luck! Finding a good night of sleep is tough!

This mattress exceeded my expectations

I researched mattresses and found what was excepted of a good mattress. This product truly meets all my needs and the price was great. The firmness is perfect, and I will replace my second bedroom with this product. It was a great choice.


Great customer service! Love my new mattress! I will definitely recommend you to friends and family.

I have had this mattress for a few months and am still getting use to it but I do like it

I like my new mattress but am still getting use to it. So far it seems to be doing real good

I loved the Mattress

I sleep like a baby every night! The mattress is worth every penny.

Comfortable Mattress

I bought this mattress for my teenage daughter and she loves it! It is on the softer side, so if you're looking for a firm mattress this is not the one for you.


I am more than happy with my purchase, this mattress makes for very comfortable sleeping.

I love sleeping on this mattres everynight. It is the best sleep I have ever enjoyed. Thanks Beautyrest.

Simmons Beautyrest Silver Fernanda Plush-Mattress, is the best mattress that I have ever slept on. The mattress is very comfortable. I like the way it feel, the softness but yet support my body. It gives the softness, not too soft because it also gives the support I want for my back. That is the main reason I bought it, was the support I get. I did not want a mattress that was so soft that I did not get any support for my back. I want a soft mattress that I could wake-up the next morning with out my back hurting. I also love the way it feel. it hug my body and I seem to sink right in it.

Beautyrest Recharge King

This mattress was OK at first but quickly lost function. After about two to three years now, my lower back is sore in the morning, and there are pressure points on my hips. I think this has caused the numbness and nerve sensations in my legs and feet for the last year. I thought I purchased a good mattress but now find after research that it is a low quality one with lots of complaints. ALL OF THE GOOD REVIEWS MUST BE FROM PEOPLE WHO HAVENT HAD THEM THAT LONG, OR FROM BEAUTYREST COMPANY FAKE REVIEWS.

Will not last and terrible warranty!

We purchased a beautyrest mattress a little over 4 years ago with a 25 year warranty. We got a great deal on the mattress through a wholesale club that negotiated the price for us. Flash forward, my wife and I have been sleeping in "ruts" for about 6 months and finally I sent in a warranty claim as per instructions. We were told we qualified for a replacement and had a $2000 value to use. This was retail value to retail value. The mattress we selected from the available list will cost us and additional $1240 plus $85 shipping charge plus taxes. I am upset to say the least. We will continue with the process because I have almost 4 hours invested at this time jumping through their hoops. I am going back to more stores to find a few more "replacement mattresses" that will fit into their category. Process is horrible and 4 years into a 25 year mattress? We should not have to go through this bs! They know that these mattress have problems and should have told us to pick out exactly what will be replaced at no charge. I don't have a great feeling about this whole process and am sure I will not be satisfied with the end result. Avoid Simmons at all cost. Buy a Nectar or anything that costs a fraction of their prices because you will be replacing them and paying more money down the line. I will update if anything improves with the outcome of this process.

The poorest craftsmanship and worst customer service period....

The stitching holding the pillowtop covering a brand new less than 6 months old mattress is unraveling, exposing the foam inside, opening my top up like some sardine can...not kidding. Contact Simmons Beautyrest for customer service and see how that goes? They will not speak and transfer your call to the retailer, they will forward your emails to the retailer and not respond, inform you, or give you any heads up at all. They walk away and switch you, they have no interest, they have no response, they have no plan other than re-routing you and your issue from their little kingdom behind their own Wall....maybe they are the ones that convinced people to separate families ta the border, I don't know but they certainly use the same styles when it comes to dealing with people - which means, they don't treat you like people and lesser beings. Why would you give them any money? Why promote this company? Horrible all the way through, product, quality, service is crap...100% Pure Crap


I purchased my Beauty Rest less than a year ago. For the past 4 months, I have been trying to get service. The company website offers 2 options--do it yourself pictures and pay about $90 to have a technician come to your home. Since the pictures weren't possible with a foam top mattress, I wanted to pay the money for the tech. However, there is no technician that services my area. I think it is their gimmick for people to give up and suffer the consequences of their terrible investment. The manager of the store tried to help me, and he could not get service from the company. My bed sags and is causing back pain. I will never buy another product from Beauty Rest..

Sagged after 6 months

Same as previous reviewer, this mattress felt great at first but after only 6 months started to sag on both sides, leaving a "hill" in the middle. Now we are having back problems and so are replacing it after only a little more than a year. This is a horrible investment, don't make this mistake.

quality on Beautyrest Gold mattress

Purchased a Beautyrest gold mattress and boxspring in 2017. With in 6 or 8 months I had to turn it because it sags so I feel like I am in a hammock. (I am single) and after a few months same thing happened. I have been to dealer and they gave me paperwork and had to measure the sag.. Well that doesn't work because mattress comes up some so doesn't meet the level required for warranty. I have a code 10 on mattress so assuming this is 10 years. I am extremely dissapointed in this product and will not purchase again.

Poor construction

Mattress was uneven - higher at one end than the other. The reason was clear. The sewing of the seams was not level. It looked like a team of blind monkeys had sewed it together.

Mattress sags terribly

spent an hour measuring ,taking pictures for warranty for a mattress that sags on both sides only to be told too bad ...Avoid at all costs

Sagging and sinking

I had the first Beauty Rest Black ($2500 mattress) replaced by the company at 5 years of age. It had sunken areas of over 2-3 inches. I am a 145 # woman the only one sleeping on this mattress, which was turned monthly. The new mattress was 3 years old last April and is doing even worse than the first, with sunken areas of 4” easily. I will be going back to Slumberland where it was purchased this week. This is so much of a headache to go through all the hoops that needs to be done to have the warranty honored, but it is a expensive mattress. I know one thing I don’t want it replaced with the same mattress if I can get the warranty honored. I have had beauty rest mattresses before and been happy with them, none as expensive as this one. What a disappointment

Simmons Rideau

Had this mattress for only 3 yrs and it’s totally broken down . We bought it from the Bay Canada and there customer service is very slow dealing with this issue. Will not be buying this product ever again,not happy at all .


Bought a black diamond beautyrest. Spent over $3,000 and it started sagging after 3 months. No cushion left in the pillowtop. It felt like I was hitting hard pressure points in the bed while lying down and had to keep adjusting how I would lie on the bed because it was painful.

amazing sleep experience

I have been sleeping on the Beautyrest C-Class King mattress for the last month and I have been sleeping so much better. Thank you, Beautyrest!

True tested

Well this is year 6 of our Beauty rest black pillow top mattress, we paid full price for it it was not on sale at the time. The spring foundation has held up very well but I have to say that after 6 years the pillow top has completely broken down. It has become very lumpy and has stretched out, it is no longer comfortable yo sleep on and all ready needs replacing. I am at 200 lbs and my wife is about 130 so I don't believe weight was a factor.

Looked good and was nice while it held up

I bought this mattress and was happy with it until it gave out

The Best Mattress

I purchased this mattress a year ago, and I am so thrilled that I did. I got the best sleep that I’ve gotten in years. Due to the fact that I have lower back problems, I didn’t toss and turn all night like I usually do. It is so soft and comfortable. I love the color. It is so perfect in all ways. I guarantee you will get your moneys worth. The quality of it is great! I’m loving the design also. I recommend this to everyone, I promise you won’t be sorry. Gorgeous soft mattress, you will fall in love!

Great mattress!

Very well made, extraordinarily comfortable and it looks great too! I sleep so much better at night after switching out my mattress, it's amazing what a new mattress can do in terms of getting a good night's sleep and feeling good when you get up again. I used to toss and turn trying to get comfortable and then wake up feeling sore and just ...blah! I am getting a better nights sleep and functioning better throughout the day as a result! I'm so glad I purchased this mattress! It absolutely met and then exceeded all expectations that I had. I highly recommend trying a Beautyrest Mattress!!!!

Love it

I recently purchased this mattress and I am in love. It is firm enough for you to be comfortable and soft enough to feel like you are sleeping on a cloud. The color is sexy and sleek. I will definitely be recommending to friends and family,


I bought this mattress 11/9/19 and have absolutely kicked myself for the purchase ever since. I tried the black c-class plush pillow-top out in the store and felt it was pretty soft but the one I received is nothing like the floor model. I wanted to purchase a very soft mattress because that is what is best for me. If you like a soft pillow top, this mattress is not for you. Maybe I got a dud, I'm not sure. I have already resorted to buying a mattress pad just so I can sleep on this thing. I really really wish I had purchased something else. For the price this should have been an amazing mattress but the truth is it is awful. It never broke in and it was already kind of lumpy. Lesson learned.

Very Disappointed

I bought a Eastern King Beautyrest Black Mattress 3.5 years ago as a warranty replacement for a different brand. This mattress is sagging and already needs to be replaced. After this pandemic is over it will probably be thrown out. I'm a side sleeper and only way 165lbs.

Poor support

I bought this mattress in September. As you can see in the attached photos, my husband’s side has already broken down. He weighs 190lbs....he’s not a big man by any means. I have tried contacting our retailer for the past month but because of the pandemic, I have not been able to get assistance. I also now realize that the warranty only covers body impressions if they are over 1.5 inches. Ours looks to be around an inch. For what I paid for these mattresses, they should have held up for longer than 6-7 months! Would not recommend this mattress to anyone!

Great features!

I bought this mattress 6 months ago and I can say it’s been the best investment I’ve ever made in my overall health! I sleep like baby for hours which is something I could never do!

Love this mattress!

I have slept on this mattress for a few months now. I am very pleased with it and have gotten great nights of sleep! The mattress is of great quality and is made perfectly. It is extremely comfortable and I fall asleep almost instantly! I had been having difficulties sleeping on my old mattress because it just was not comfortable any more. I switched to this mattress and realized what I had been missing out on. I am going to purchase another one for my kids!


I bought this bed about 2 months ago at Sears. The 3 inch pillowtop foam has crushed down to a quarter inch. I am 180 lbs so not that big. I am a side slepper so I wake up with shoulder pain, nerve pain, and arm numbness.

Awesome Mattress!

We put this mattress in our guest bedroom and just had friend stay for an extended period. He said it was the best nights of sleep he has had in a very long time! I tried it out too and can concur. It’s a fabulous mattress! Would highly recommend!

Life Changing Mattress!

I got this Beautyrest Black L Class Medium mattress around a month ago and I have nothing but love it for it! It has the perfect amount of support and plush top to sink in exactly the way a body should in a bed. The stitching is immaculately done and has amazing strength during pull tests. The cooling feature is phenomenal and I never wake up too hot in the middle of the night anymore. Since we’ve started using this mattress we never disturb each other’s sleep with movement anymore as the movement does not travel at all. It is amazing to get a full night sleep in comfort like never before. I highly recommend this mattress if you’re looking for a perfect in between support style with a plush Surface to sink into and wonderful support underneath. It has a perfect cooling feature to allow for the most optimal comfort. It has changed our life in so many ways, but better rest is the top result!

Very firm

We were excited to get this queen size mattress to replace my teenage daughters current twin size mattress. The first thing that I noticed when this mattress was delivered is that it was a really beautiful, well-constructed mattress. It also felt very firm but I was confident that it would be ok. After the first night my daughter complained that it was too firm. I told her to give it a chance, but after several nights she still complained the mattress was too hard. I finally bought a 4" memory foam topper to put on it and she hasn't complained since. I would recommend this mattress to anyone who doesn't mind a very firm mattress. If you prefer a softer mattress this one may not be for you.

Wonderful mattress!

Beyond impressed with this mattress! The first day it was delivered I was worried it was too firm, however, we are almost two months in at this point and I couldn’t be any more pleased. I feel like it just takes a bit to break in so to speak. I’ve found that my sleep has improved greatly and I don’t toss and turn like I done with our traditional spring mattress we had prior. The design is beautiful and I enjoy how thick it is. I prefer a higher sitting mattress. Prior to this mattress I had terrible night sweats, however, the cooling function has drastically reduced them and I wake up no longer sweating at night! I absolutely love crawling into bed now and feeling like my mattress is always the “cool side of the pillow” as they say. I also appreciate the fact that the movement transfer is minimal. My husband can move freely on his side and I never even know, which is super important to us as I can wake up with the slightest movement. With our old mattress it was a constant battle because he changes positions frequently during the night, therefore, I would always be awoken by the movement. Overall I can’t speak enough as to how good of a quality sleep this mattress produces. We are so very pleased that we are now looking into buying one for our guest bedroom so that any guest we have will have a pleasant nights rest as well. Highly recommend this mattress to anyone that is looking at purchasing!

Super Lux!

I’m amazed at how nice this mattress is over the other mattress I own and have tried. Really I though the cheaper foam mattress I had was comfortable, got the job done but now after sleeping in this mattress I’m too spoiled to enjoy the other mattress I sleep on. The color is pretty cool too being black. It’s totally unexpected. The only time I saw it was after the maid took the sheets off and the black mattress next to some other darker furniture kinda set off the room to a new dimension that honestly I don’t think existed before this mattress was released. But really maybe that’s too much attention to detail but hey I appreciate everything this beauty rest is offering!

Amazing mattress

I was hesitant switching to a new mattress would it be firm enough? Would it be soft? I am here to tell you this Beautyrest Black L queen size mattress is the best! Not only is it beautiful this mattress makes sleeping easy. This mattress is so comfortable and yet very supportive I highly recommend this mattress!!

Best mattress I have ever owned

It has been at least 6 years since I have been able to sleep straight through the night. With my old mattress I would wake up tossing and turning with my lower back hurting or I would wake up hot! I have been sleeping on this mattress now for 2 months and I don't wake up hot or with my back killing me. I highly recommend this mattress if you are looking to purchase a new one.

Relaxing and comfortable

I love the firmness of this mattress, it's not super firm like a board but you can definitely feel the support. It's very comfortable and I've been sleeping great and thru the night finally. I feel rested when I wake up now and on the weekends I can curl up and enjoy an extra hour of just relaxing. Definitely reccomend, its changed my sleeping pattern for the better.

Amazingly comfortable!!

The Beautyrest Black L-Class with medium firmness is by FAR the best mattress I have ever owned!! The medium firmness is perfect, not overly plush and soft, and not so firm that it’s uncomfortable.

Exceptional Support, Extremely Comfortable

Right off the truck this is one of the most comfortable mattresses I have ever slept on, it is wonderful.


We bought this a year ago and the top is already broken down

Finally a great Mattress!!

I have been using this mattress for over a month now and I have no complaints. It comes with cooling technology in the top to help prevent overheating at night and help you sleep better. I have noticed the mattress is cooler and I sweat less than I used to. I notice I wake up less and sleep longer than my previous mattress. I highly recommend this mattress for anyone wanting a better nights sleep

Amazing Bed Best sleep ever !!!

I am super thrilled I Got my Beautyrest -Black C-Class Bed About a month ago and I’m glad I did I’m honestly impressed this Bed it is super well made High quality materials with Ice 4.0 Technology That I have found very Beneficial I get kinda hot at night when I sleep so having the Ice 4.0 Technology has been amazing sweat free nights I love that this mattress has multiple layers. Like GelTouch Foam RightTemp Memory Foam Beautyrest Gel Memory Foam T3 Pocketed Coil® Technology I’m seriously impressed that this 1 mattress Has so many amazing features On top of that it’s very elegantly made BeautyRest Really knocked it out with this mattress Since owning this mattress. I have been able to sleep thru the night I have not had any body aches or pains or night sweats and I noticed that when either my husband or myself move. We are not disrupting one another The mattress stays completely still I’m proud to say That I’m am a Proud owner of A BeautyRest Black C mattress Great Job Beautyrest


I had problems sleeping and never thought it was my old mattress that was causing it. I get hot easily when sleeping but with this bed I always managed to stay cooler and was nice that if I moved over a little it was instantly feeling cool regardless what side of the bed I was sleeping on.Firm but comfortable! Highly recommend!

The best cooking tech

I have been using this mattress for over a month now and I have no complaints. It comes with cooling technology in the top to help prevent overheating at night and help you sleep better. I have noticed the mattress is cooler and I sweat less than I used to. I notice I wake up less and sleep longer than my previous mattress. I highly recommend this mattress for anyone wanting a better nights sleep

Great mattress for back pain!

This mattress is the nicest mattress I have ever slept on! It is so comfortable and I sleep like a baby in it. I live in the Midwest and it's cold right now so I can't tell the cooling effect this mattress has. I love how lightweight it is, we changed out our old mattress with no problem. The firmness is just right, not too soft nor hard, it feels good on my back. Love this mattress and would totally recommend.

Great matress

I received the Beautyrest Black L-Class mattress in medium firmness over a month ago. Let me say first impression with the matress was great. It's a heavy matress. I was not able to move without help of another person. The matress came in perfect condition. The matress is queen size and the height is about 13 inches high. I did find it hard to keep queen size sheets on matress being that it's so thick. We used larger sheets. The matress does not need a box spring. However we do not have a bed frame that will hold a mattress of this type so we placed on top of our old box spring. That works great for us. The material of the matress feels very well made and strong. The plush pillow top is very soft and smooth. There is a few strings from the manufacturing that where not clipped. But nothing I couldn't clip my self. One thing I do not like about it is that the top is white/off white with black decorative lines. I would prefer a darker top that way stains wont show so easy. There are two handles on each side of bed for moving. The matress is non flip. However I hope it wont wear to much being as though you only can rotate the matress one way. I easily rotated the matress with the handles by myself. The matress has T3 pocketed coil technology. However I did notice that the one side I sleep/sit on more is already a bit lower than the other side. There is a noticeable difference. I hope it wont get more lower than it already is. The matress comes with BlackIce 4.0 that is designed to keep you cooler. I noticed the matress is a bit cooler than my previous matress. However its winter here so I dont know what the matress would feel like in the summer months. One thing I did notice is that when you move on the bed there is not alot of movement. Someone on other side of matress might not notice your movements. And the matress is very quiet when moving. I hope this mattress will last for years to come

Best Ever

Spent a lot of time looking for a new mattress. This beautyrest mattress is wonderful. It’s so elegant looking with the black color. I have gotten the best nights sleep on this. It has the cooling feature so you don’t get hot in the middle of the night. You definitely get your bang for your buck with the mattress. I would recommend to anyone

Super Comfortable!!!!

I got this mattress about 3 months ago and have fallen in love with it! It is incredibly comfortable, and great for my husband and I. We have always struggled finding a mattress that suits both of us, but this one is it! Two big thumbs up.

The best sleep I’ve ever had!

I absolutely am in love with this mattress!! The firmness is just right, not too hard but not too soft. I slept like a baby and didn’t wake up once! I don’t think I even moved! This mattress helped so much with my sore back, as I wasn’t tossing and turning, and it kept me cool all night!!

So comfortable

I absolutely love my beauty rest bed!!! I haven't slept this good in years. I don't get to hot or to cold. It's soft, comfortable, and sturdy! I have the queen size and it's perfect in size so that my sheets don't come off the corners anymore.

The Best Sleep You'll ever Have

I consider myself a curvy lady and my hubby is a mechanic 24-7 all I can say is not only does my hubby hugs me at night so does my AWESOME matters!! So far I can say one of the best mattress EVER!! This mattress has a cooling system to it and it feels great. So far the experience has been fabulous!. It also helps with the terrible snoring I had to deal with at night. If your in the market for a new mattress I highly suggest this one.

Oh my Heaven

I got this bed about a month ago and I am so in love with this mattress. I had a bed that was suppose to to help with back issues, pressure points, etc...this is like the Mother of all beds. I slept and have been sleeping like a baby. Very well made and I know this is going to last forever, unlike my marriage. Love the cooling technique. I hate being hot and repeat the process off throwing the covers off me and wake up looking for them throughout the night. Have not done this since getting my magically bed. I can not recommend this bed enough to everyone. Anyone comes in my home and direct them to my bed and make the lay on it. The highlight of my days is going home to lay in bed.

So comfortable

Beautyrest black c class medium support mattress has cooling gel. It is memory foam. Medium support and so comfortable. good for back, side, and stomach sleepers, and provides a good combination of softer padding and firmer coils. This mattress is approved for use on adjustable bases, to enhance your experience in your bedroom. This mattress has layers of Gel Memory foam to keep you comfortable and cool, as well as a cover that feels cool to the touch.

Comfy mattress

At first I thought it was way to thick or it was to firm but after lying on it it felt good. I've been sleeping on this mattress a little over to months and it has helped my sleep pattern. It's super comfy and I barely feel my spouse toss and turn. We did a spill test with it and the wine glass didn't move! It's built to last the ten years as stated. The stitching is very good so I don't expect any holes any time soon. Now, the cooling system that is made inside this mattress isn't what I expected. I thought it would keep me cool through out the night but it didn't do so good. Like, I said it sleeps very well and has helped with my ailments of past surgeries on my back, that's my opinion. My overall experience as of now is a very positive one. I've really enjoyed waking up feeling rested and refreshed!! I'd also like to add, it's a thick mattress so make sure you use deep pocket sheets. This Beautyrest mattress is a queen so make sure you buy a queen comforter or bigger for it to fit properly.

Designed for superior sleep!

I had the privelege of utilizing the Beautyrest Black Class-C Medium Mattress with RightTemp Technology in my master bedroom. The overall appearance and design of this mattess is sleek, as the fabric is black with white geometric accents. I absolutely love how plush and soft this specific mattress feels to the touch! The Beautyrest Black Class-C is equipped with handles on each side of the mattress, which made for simple manueverability onto my existing platform bed. I found that with a 13.75 inch height, standard sheets fit the Beautyrest Black Class-C Medium Mattess flawlessly. As a working mother of two young children, a good night's rest is of utmost importance in regard to my daily function. I often find myself overheating in the middle of the night, reducing my comfort level and solid sleep time significantly. I was absolutely impressed by the superior level of quality and comfort put fourth by this mattress, as I found myself sleeping soundly throughout the night on day one! Beautyrest has implemented their pocketed T3 carbon fiber coil technology within this mattress. This, combined with the use of a cooling foam layer with RightTemp technology, notably reduces extraneous heat output in the night. Although I was initially hesistant about the level of support I would recieve from such a plush-feeling mattress, I found the medium firmness very pleasing and supportive in all of the right places. Since replacing my old mattress with the Beautyrest Class-C, I have woken up feeling refreshed consistently. I firmly believe that the Simmons brand has stood up to the test of time because they have successfully focused on their mission and ability to provide mattresses aimed to enhance sleep quality. Each new day begins in bed, and so I am a firm believer that a quality mattress is worth the investment! If you are looking for a well-crafted mattress that is sleek in design, features cutting-edge cooling technology, is supportive and comfortable, then the Beautyrest Black C-Class Medium Mattress will not disappoint!

After two years my husband can't sleep on this mattress. The springs are shot with no support.

After two years the springs are shot and don't support our bodies. Don't waste your money on Simmons mattress. We spent $3,500 on this mattress and the warranty is set up to not cover this problem. We are currently in the process of buying from Candia in Greece. They make their own springs and the mattress we slept on in Greece was the best slept ever. Also, a great deal less money.

Great mattress

I stayed with a relative for the last 6 weeks to help care for a loved one. I slept in her guest room while there and absolutely loved the mattress. It was a Beautyrest Harmony Lux and oh my goodness it was the best sleep I have had in a long time. I have had back pain for several years and always woke up with a backache. This did not happen while sleeping on this mattress not even the first night I slept on it. It was the exact firmness that I like and it looks great. It’s a thicker mattress that makes it sit higher something I also like. When I got home and slept on my old mattress again I woke up with a backache. I told my husband that we have got to get one of these Beautyrest mattresses. I cannot say enough good things about this mattress, it’s amazing.

Terrible quality

I bought this in July of 2015.It's the model East Lake. The sides started leaning. One side in ,one out. That was yr 1 . Yr 4 feeling springs. They want me to bring to store for warrant. I'm disable. Can not do. Going back to Spring Air of try Puffy.

140lb woman with a 2” dip in 90 day old mattress

Crappy mattress. Crappier return policy. Crappiest replacement options. I will never do business with them again.

Model 514361

DON'T BUY THIS MATTRESS. IT IS JUNK. I have had it for 4 years. Mfg 5/20/15. Cover separating from mattress because you have to use the handles to lift this monster to change bedding. Sunken on the side I sleep on. It is PURE JUNK. NEVER, BUT NEVER BUY THIS MATTRESS. I AM OUT A LOT OF MONEY and am on SS retired. I have just replaced it with a flip style mattress today. I have to find someone to come and take this POS out of my home. NEVER BUY BEAUTYREST AGAIN IN MY LIFETIME.

Waste of Money

We had this mattress delivered on Nov. 11, 2020 and in less than 2 weeks there are already obvious, noticeable indentations from shoulders, hips, knees on both sides from both sleepers. We are not heavy individuals. The last couple nights I felt like I was sleeping in a rut, so today I felt several areas and found the 'dents'. We will rotate the mattress but it was recommended that be done every couple months .... shouldn't need to be done every week. I was so looking forward to a good night sleep with the new mattress. Still waiting. It will probably be returned per the Sleep Guarantee.

Beautyrest Comes through Again

Have been a Beautyrest constomer for over 30 years with the Back Series and I just purchased the Harmony Lux Carbon Extra Firm- as I couldn’t afford the Black Series this time around. One word - WOW! With chronic back issues, this is one of the best beds I ever slept on. Keep up the great work Simmons!


First night I didn't feel it was as soft and comfortable as the test in the store.

best sleep

I am very glad I purchased this for my daughter. She is 16 and loves it. She says she sleeps so cool also that the mattress is comfortable. It really is holding up . She has had it for 6 months now

Awesome mattress

I bought this mattress awhile ago and I absolutely love it! It has held up really good and is one of the best mattress's I’ve ever had.

Wake Up Feeling Great!!

I love the Beauty Rest Harmony Lux Carbon Series EXTRA FIRM! I really tried this out before leaving a review. Not only did it come to my door, but the delivery men were willing to set it up! The bed is not only great looking, but is comfortable, the extra firm, especially if you have back issues. Not only well constructed, but nice to look at, and comfortable!

Great Mattress

I got this last week and put it to use right away. It is a very nice mattress. It is soft enough for me and firm enough for my husband to sleep on it. It is the perfect combo of soft and supportive.

Very comfortable!

I got the Beautyrest- BR Harmony Lux Carbon Series Medium mattress in the Queen size a little over a month ago. I knew I was long overdue for a new mattress but never realized just how overdue! This new mattress is VERY thick - thicker than my pillow top mattress. You will definitely need deep pocket sheets & mattress pads for this mattress. Fortunately I did have some that fit. When I laid on the bare mattress, the top layer had a cooling effect which was so nice. I don't notice it too much, though, with the mattress pad & sheets on the bed. I would love to see that feature improved a bit. I suffer from back & neck issues & the first thing I noticed when I laid on this bed was that even though it seemed firm, it seemed to conform to my body shape. Within a couple minutes of laying on the mattress, I felt pain relief in my back. If I laid on my side, I could feel the pain let up in my hips. It was so comfortable! I was able to sleep on this mattress with much less pain. The only reason I didn't give the mattress 5 stars is because when delivered it had a very strong chemical smell to it that took several weeks to dissipate. I also noticed that after a few weeks the mattress seemed uneven/lopsided. The side I usually sleep on had already started to settle so I had to flip the mattress around so I could now sleep on the unused side. This mattress is made differently than the standard mattress I'm used to so I'm hoping it's just part of the breaking in process & I will have many years of comfortable sleep with this mattress because I really do love it & recommend it!

Can feel coils pressuring my back and hips in my Beautyrest BRX1000-IP Plush mattress

My new mattress is a nightmare . I can feel every coil making great pressure in my back and hips. I made a complaint to Macy’s seller and he said this is normal to fill for a couple of weeks. That in one or two month this will go away. Meanwhile, I am suffering great pressure and pain that keeps me awake all night. I think this mattress has construction issues, since I doubt a company like Beautyrest would sell this mattress to it’s clients.

expensive mattress sagging after only 6 months

Thought I was getting a good mattress for $3,700. Sagging bad after only 6 months. Last mattress cost nearly $3,00 0 and never sagged.

So upset about our bed which we spent over $2000. For

My husband & I purchased a King Beautyrest Simmons King Bed 8 years ago. We had had a Sealy King Bed which we had purchased from a dealer in 1984. It was an amazing bed & lasted 26 years. It was the most comfortable bed we ever had. When we went shopping we explained that this was the type of bed we wanted. The salesman introduced your brand as better. Needless to say we bought his recommendation. The day it came I could immediately tell it was not the same & the mattress dipped in a whole where one sleeps. I called & a Beautyrest Rep came to my home to check my claim. He said yep it's bad & we will replace. As I spoke to your company she said she wouldn't replace unless we upgraded which was opposite from the Reps response to us. So we spent another $300 to upgrade. The Matttess was better but not to long after we felt the same dipping in the Mattress. Now after only 7 to 8 years our bed dips so much on both sides we can't e en get a nights sleep. It has also complicated my back issues & gas forced us to sleep in our extra bedroom. I had called the dealer where we purchased in Timonium Maryland but they could not help me. I also tried other venues of communication but I got nothing. So I'm writing whom ever is searching for a great product. Do not ever purchase this brand or other brand names on their web site they sell. I personality am so sick of Companies ripping off consumers I wanted to write to all searching for that great bed & tell them Don't buy Simmons or Beauty Rest. Their beds are Junk! Do your homework & don't get ripped off like us.U have left 16 messages w/this company & have never received a reply. I have started to inform all on all Websites concerning bed reviews & I am searching for all of them so no one will get scammed by this company. Disgusting!


We purchased a mattress with the hospitality program, where you put in the hotel you stayed at and it populates the mattress. They delivered the mattress and it is HORRIBLE. It is a firm mattress, I've since verified with the hotel that the mattress they have is a Plush. Beautyrest and Simmons will not exchange or refund us, saying that all sales are final even though it is a problem with their system. Very upset, the mattress isn't even usable without an expensive topper. Stay away from this company!!

Good, for a while...

We are very disappointed in the Beautyrest mattress we bought in the summer of 2017. Yes it is comfortable but within two years it started sagging on the spots where we sleep despite our rotating the mattress every three months. The model is a Recharge/Vanderbilt/Keaton Queen and was made in Agawam, Massachusetts by the SSB Manufacturing Company. Unless Simmons somehow makes us whole (Ha!) we'll never buy one again, nor recommend to anyone.


In 2017 Purchased A Beautyrest King Garrison Legends Extra Firm From Mattress-Firm In Clifton Nj Which Started To Sag On Both Sides Of Bed Leaving A Hump In Middle Of Mattress. Had The Warranty And Someone Came To Inspect It And Got Approval For A New Mattress. Went To Mattress-Firm Again To Pick Out A New One And Was Determined Not To Buy Another Beautyrest, However, Was Convinced By Salesman That It Could Have Been A Defect On This One Only And Many Other Brands Also Have Defects. So Picked Another Beautyrest (Beyond Firm King Sku V000251237) Paid An Additional $800.00 And It Was Delivered In Feb 2021. Its Is Now March And Both My Husband And I Are Seeing The Same Thing Happening. I'M So Upset. We Are Senior Citizens And Had Many Mattresses In Our 55 Year Marriage And This Has Never Happend. The Sagging Is So Visible And Its Only 1 Month.

A little too firm

Been sleeping on this mattress for about 5 days now. The first night it was kind of hard to sleep on it because it felt too firm. As the days have gone by, it’s gotten better. Overall it’s a pretty comfortable bed, just a little to firm for my liking. If you like a more firm bed then you’ll love this bed. However, if you’re like me and prefer a softer bed then I would not recommend this mattress.

Worth It!

I replaced my mattress that was about ten years old and this was definitely the correct choice. My old one was a little too soft and squishy but this one is nice and firm. Not hard, just firm. If you are looking for a firm sleep, then this is the mattress for you!

One month of hip pain

The plush hybrid feels great on top but during the night gives no support at all. I am a petite woman and mattress firm salesperson keeps telling me the entire bed has to be broken in. Bed won. It broke me in.

do not buy Beauty Rest

We bought a beautyrest mattress Disney Moderate Plush early 2021 and it is awful... have impressions within 3 months (and we are not large people, if that matters). Spent $1,000 on mattress and new foundation combined. Inquired about warranty and no response. This has been the most disapointing purchase I ever made. Reviews for mattresses are carefully managed so it's hard to leave a real review. Just sharing this with all my friends and family and anyone I know... avoid beautyrest!

Sagging Mattress

Bought our 2 TXL mattresses at Raymour & Flanigan 10/31/2020. We do have a adjustable base. Called on Sept.5 2021 for sagging both mattresses. R&F came they exchanged husbands because it was 1 1/2 inch sag my side was only 1/2". Complained again on Dec 18 2021 NOW it's 1" sag and they told me to call back in 3 months. I am in my seventies I weigh about 120 pounds and have back problems. Now Husband is saying his is sagging again. How many times will we get an exchange? It seems as if it's going to be every year till the warranty is over. We paid $2399.00 for each mattress being on limited income we can't just go out and buy something else right away. The mattress should last much longer then they are. We are having problems sleeping I fine myself sleeping on the edge where it seems more solid. What can we do to fix this problem we are getting frustrated. R&F told us these are your standards and they have to go by them before they will exchange the mattresses.

Worst mattresses

I would not advise you buy a Beautyrest bed. The Verve Plush queen size mattresswas simply the worst bed we have ever owned.It was hopelessly engineered and, although initially quite co fortable, sank to an increctible hammock like dip in about 3 months. The manufacturers would only consider an inspaction at their factory for manufacturing faults and then, may consider repairs. What a joke, the fault lay in the design. As if we would want a mucked around trashy bed. It will go to a charity shop when only 3 months old. Perhaps a young student might be able to make use of it and, good luck to them

Awful mattress

We bought the Beautyrest Harmony Lux (Seaqual) in queen size less than one year ago. It is suppose to be a medium firm. There is nothing firm about it. Over time it has a big deep in the middle. Once you lay down it is hard to get out of it. VERY disappointed !

Don't do it...RUN!!

Bought the Harmony Plush Pillow Top King AND the twin foundations to go under it. In just a matter of days, the thing was caving in under where my 120 lb wife slept. It has only gotten worse since. Since it is a pillow top, you can't really see the cave-in in the pictures that they specified and they are definitely not interested in seeing pictures where the pillow top is held down. Guess what? It is all caused by my not having enough slats under their expensive foundation. This company is running a racket, their warranties are written in such a way that there is always a way out for them. Read the warranty first; if you buy it, you are stuck with it. Simmons is just like the fraudulent insurance company in the movie "The Rainmaker". I bought my mattress set from an Ashley Home Store which does not back their mattress sells, only referrers you to the manufacturer’s warranty after assuring you that you will be taken care of. The Simmons web site says if you buy through the internet, you get a 100 day trail, I wonder if they really stand by that. Anybody care to testify about a less than 100-day return? Right now, I am not seeing much love in the customer reviews. Bottom line? Don't do it...RUN!! Grumpy in Batesville

After A Year, Severe Back Pain

Purchased the Beautyrest Platinum Luxury Firm Pillow Top (Chestnut Hill) from Macy's. After a year I started having back pain. The bed scalloped and really stopped providing support. We rotated regularly. Finally just bit the bullet and purchased a new mattress. Do not buy, will not last.

Deserves a 0--Not a good mattress

We purchased this mattress 14 months ago. After 6 months, there was a mound in the middle and sagging at the hips. By 10 months, my hip was aching after a night in bed. I called the store we bought it from and they sent a mattress inspection person. The sagging was 1” at the most and according to the store, the mattress would be replaced if it was 1-1/2”. In March 2023, I had the mattress again inspected, and it is now 1-1/4” at the worst point, and still the store will not honor the warranty. My hip continues to bother me. I slept in a hotel on a recent trip and had no problem—so it’s definitely the mattress. Very expensive mattress, poor customer service and not a good product.

Worst Mattress and Customer Service

I purchased mattress in November 2022, returned January 2023 through 90 day satisfaction policy, received new upgraded mattress January 2023 and April 2023 started trying to return or get a replacement. Beautyrest requested pictures which I sent along with one of my side where there was a completely round Red circle the size of a coil. I was told people often have bedding marks on their bodies. Ya right but not complete circles. The 1 1/2 inch dip in mattress does not show unless you are lying on it then you roll into middle. You can't roll over unless you hold onto sides and pull your self out of hole. You feel hard spots all over and have to constantly shift to get comfy. Told to contact them again when mattress show the required depth with no one on bed. DO NOT BUY IF YOU WANT A GOOD SLEEP.

buyer beware

wife an i purchased a serta beautyrest silver pillowtop from ashley furniture in 2019/2020, it is now 2023 and it needs replaced already. the mattress has deformed badly, i am sleeping basically on springs as the pillowtop has become lumpy and essentially nonexistent in spots, we spent about 1000.00 on it and it was a waste of money

Beautirest Eminence

Purchase a king sized Eminence at Rooms to Go to replace an older bed -- started to get back pain that increased to the point of needing chiropractic help, and sleeping on couch. I'm a back sleeper, medium build, 6'3". Pure agony! I don't think I've ever been on a bed this painful before, any where including cheap motels.

Frequently Asked Questions About Simmons Beautyrest

Is Beautyrest a good mattress?

The Simmons Beautyrest® brand has a wide range of mattresses, including very affordable options. Overall, they receive an average satisfaction rating with only a little over 50% of reviewers giving a 5-star rating. Still, their online Harmony Collection of mattresses have previously received higher ratings from reviewers.

What's the best Beautyrest mattress?

Customers report having good experiences with the online Beautyrest® Black and Beautyrest Harmony mattresses. Buying direct, customers report greater value, discounts, and satisfaction vs. in-store offerings that may be marked up or pass on less value.

Which Beautyrest mattress is best for back pain?

The Beautyrest® Harmony Collection of mattresses sold online has multiple firmness options. These options provide shoppers with more tailored back support through firmness, and can help those who suffer from pressure points with some side sleeping options.

Are Beautyrest mattresses toxic?

Beautyrest® mattresses use CertiPUR-US® approved foams, which is a low VOC (volatile organic compound) standard. Also, they are made without PBDE flame retardants, heavy metals, ozone depleters, formaldehyde, and phthalates regulated by the Consumer Product Safety Commission. Those with severe chemical sensitivities may require those with more rigorous certification.

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