Slumber Search is supported by readers. Some links on Slumber Search are referral links. If you use one of these and buy something, Slumber Search may make a small amount of money. More info.
Signature Sleep provides a direct to consumer mattress through its online and retail partners. You can find their products on popular sites like Amazon, Walmart, Overstock, and more. Their claim to fame is affordability with many larger size mattresses selling for under $500. If you are on a really tight budget and need something temporary, you may be intrigued by this brand, but there have been reports about quality issues and durability problems with some of these mattresses.
Urban Mattress is both a retailer and a brand of mattress. They were founded in Boulder, CO in 2008 with only one store and have grown to 14 stores in over 12 cities across the US. Their retail operation carries other mattress brands such as Vispring (the luxury British bedding brand) and Tempur-pedic, along with their own brand Urban Mattress and Urban Naturals. They are also active in social responsibility, donating to local charities in each of their locations. They have a budget line of Urban Mattress bedding focusing on both memory foam and hybrid bedding with a mid-price point to fit any budget.
Based on our aggregated reviews and our scoring method, we recommend Urban in this match up!
Signature Sleep: 7.5/10
Signature Sleep: 6.5/10
Signature Sleep: 7.5/10
No Back Pain:
Signature Sleep: 6.8/10
Signature Sleep: $79-$749
Get Yours Now
Get Yours Now
Not everyone feels positive about these mattresses. Some folks report feeling comfy, but others experience discomfort. One of these mattresses may be great for you, but it makes it harder to predict. Continue looking on below to learn more if one of these mattresses will work for you.
These mattresses support well. These mattresses do well at cradling the hips and shoulders while keeping the spine aligned properly.
These mattresses also have good edge support, which is how well a mattress does keeping things supportively even along the edges. For folks that like to lounge on the side of the bed, these mattresses should do a good job holding you up without sagging or contouring too much.
Bowling Ball & Density Tests
A bowling ball is good at providing an indication of firmness, and it can also be used to show how the firmness changes throughout the mattress. Therefore, it can help with finding out if there is even support throughout the mattress. Based on this, these mattresses do well in their supportive eveness.
Durability is one of the most important attributes to finding a mattress. We all wish that our mattress would be just as comfortable a decade later as it was the first day. Unfortunately, not all folks have had good things to say about these mattresses in regards to durability. If you are considering purchasing as your full time mattress, read over the specs and policies to make sure it will work for you.
These mattresses have positive customer satisfaction scores overall. This means that there is significant positive feedback from customers, but with a few caveats. Some sleepers didn't appreciate the feel in regards to their body. Read on to learn if these mattresses will work for you specifically!
Mattress support is one of the most important attributes for just about everyone. Even if you like a mattress that isn't super firm, a mattress that leads to better spine alignment is key. These mattresses offer good support for most reviewers.
Many folks looking for a new mattress mention edge support as a top request. Customers report that these mattresses do well with edge support, which means customers who sit on the side of the mattress feel good support.
Bowling Ball & Density Tests
The bowling ball test is popular in measuring mattress firmness and it does a good job measuring even support throughout the surface layers. These mattresses do well with evenness of support across the surface of the mattress.
It is tough these days to find products that last a long time. Brands, for the most part, rather go after the money than make something that can never ever break. However, there are still great companies out there. Customers say that these mattresses do a great job on quality. They should last up to a decade for many sleepers, though some who are on the heavier side may experience them to falter a bit sooner.
BUYER BEWARE! The reviews on this are highly inaccurate. I bought mine in the middle of April and am going to be very honest...this mattress does NOT live up to the hype. For the money, it's worth the buy but for the quality it's worth the wait if using all the time.
Mattress was delivered timely in a box and easily set itself up after we "opened" it.
Mattress was good to sleep on nightly for about 3 months.
Mattress is durable and handles dogs.
Mattress had a funny smell(to be expected) for about 72 hours.
Mattress started to "lose" it's firmness and had a sinking feeling upon laying on it after 3 months.
Mattress is now the cause of many aches and pains.
Do buy this if you need a quest room mattress. Do NOT buy this if you plan on sleeping on it every night and need something semi-firm. If you like the soft sinking feeling, this could be a great buy. However, if you're like me and have lower back issues, do not buy this. As with anything, you pay for what you get. I didn't expect much out of a $300 mattress and I didn't get much. I gave it three stars because it's only worth three stars. This is NOT a 5 star buy unless you just need a guest room mattress.
The photo that I've attached is me pressing down with an outstretched hand and I am crouching so that none of my body weight is on top of it. The compression resulting is deep and shows the mattress is cheap.
there is only two layers of the foam, one is the white memory about 1", then it's the yellow regular foam, about 5", it's not like what it says 3 layers of foam, you can buy these two layers in Walmart with a much cheaper price.
This is a really comfortable mattress! We bought the twin size for our 5-year-old, but I'm thinking of getting a big one for us too. It did need to be aired out before use: the instructions recommended 48 hours and that was sufficient.
I was looking for a Memory foam "Queen" mattress around 8-10 inches thick for under $300 and after a week's research, zeroed in on this one based on the following:
1. Price - I don't think you'll find this kind of mattress with a better price anywhere on the internet.
2. Comfort - Like it is mentioned in the description, it is not too firm, and not too soft - Just the way I wanted. I have been using it for a week now and I can say it is quite exceptional. I can't say it is the best mattress you can ever find, but for this price, I think I can.
3. Shipping - Free Shipping and the mattress is packed in a hassle-free, easy to carry cylindrical bag (40 lb)
4. Odor - Unlike some have mentioned in their reviews, I didn't have a problem with the prolonged odor. There was a little "mattressy odor", but just for about 5 - 10 minutes.
Also, it just took 10-15 minutes for my mattress to restore to its original size. And I'm glad I bought it.
Bottom line - Awesome product!! Highly recommend it to people who like to sleep like a baby!
This bed is absolutely fantastic. My boyfriend immediately asked me where he could get one and was shocked that it only cost me 200 bucks. I've been recommending it to everyone. Minus one star for the packaging. It was so difficult for me to get out of the bag that I almost threw the darn thing through a wall. Other than that I am so extremely pleased with the quality and comfort of this mattress!
Update: I've been sleeping on this mattress for a few months now. About three months ago I woke up with a little back pain. It has been steadily getting worst and I now can't even lean forward without it hurting. I've had to spend a lot of money to get treatment and my doctor says this mattress is likely the cause. It's definitely a comfortable mattress, but it really doesn't give any support. I still like the mattress and will try adding a firm mattress topper to see if that fixes it. Minus one more star...
This has been by far the best mattress I've bought. Came 1 day early perfectly wrapped and boxed well , i opened it and laid it flat like it said and the bed came to FAST a little over 12 inches more like 13 inches (No complaints) the mattress feels great firm but yet soft with all my curves. It has a slight smell to it , not a bad smell just like a mix of plastic and hair Spray lol but again not a bad smell. All that matters is the mattress is awesome and the price is great!!! I am currently laying on it as I type. Tonight will be my 1st night sleeping on it so I will give an updated feed back in 2 days.. I know i will have nothing negative to say . The best feels GREAT.
Using it for almost 8 month. The middle part became soft and don't have a strong support for my body. The edge part is still firm because it's barely used. Won't choose memory foam mattress again.
Mattress shopping made easy!
3 year update -
Still as nice as the day I bought it.
No tearing or wear.
Comes with a high quality, washable cover!
I've never been more satisfied with a mattress.
It's comfortable. Priced well. And beats dealing with mattress salespeople.
I've seen places try to sell you a mattress like this for 550$. Never go mattress shopping again.
I am just going to be blunt here... I'm a crabby, cynical person most of the time. Or at least, I was. I am beginning to think that was a result of never in my life having gotten restful sleep. I can't really describe the feeling of waking up in the morning and feeling like I have the energy to face the day, instead of trying to figure out how I can sleep a little longer and not get fired.
We've only had the mattress a week, but in that time I have gotten the best night's sleep I've ever had, every single night. I'm not exaggerating at all when I say I wish I had bought this mattress two years ago. I'll update the review periodically and if anything changes, but for now I have to say that the rest I get on this mattress far exceeds anything I ever expected, hoped for, or believed possible. Really. It's that good.
The mattress is firm, but comfortable. Perfect, really, for this 240-lb guy. My wife can't feel it when I move around or get up- it's as if we are on two different beds. She's a much daintier framed person than I am, and she says the firmness is perfect for her as well. The smell that some reviewers noted was not an issue for us. The manufacturer has either corrected that issue, or we have a bad sense of smell.
I will close by saying that I am not a person who embraces change readily. If it isn't broken, don't fix it. I was not that excited about getting this mattress because I have spent the past forty-odd years of my life sleeping on a particular mattress style, and I didn't expect to like having to get used to a different type of mattress. I love my wife though, so when she told me that it was either me or the old mattress that would be leaving the bedroom permanently, I did what any loving husband would do, and grumbled under my breath while I ordered this mattress.
I hope my wife doesn't see this review, because she was right. 100% totally right. The sort of thing I will never hear the end of. This mattress is amazing.
This went from being a slightly pliable cement slab to a saggy, mushy hammock in 6 months. So we probably got a total of 4 good months out of it. I only weigh 140 lbs and my wife weighs even less. I absolutely despise even the thought of chiropractors, but I had to visit one for the first time in my life today for the pain this is causing my back.
Not a good buy.
I've bought several memory foam beds over the years. You can spend thousands of dollars on big name brands in on-site stores, but you won't find anything that's more comfortable than a basic memory foam bed you can order online like this one for a fraction of the price. You'll probably want to replace whatever mattress you use in 5-8 years, so those that are advertised to last 20 years or longer aren't particularly useful anyway. This particular one didn't have the very strong sweet odor that memory foam products often have. Sometimes it takes days or maybe a few weeks for that odor to dissipate, but this product had just a whiff of that smell (which isn't offensive), and it was gone in 24 hours. Also, it didn't take more than an hour or so to expand to its full capacity. One thing about memory foam beds - they continue to "spread" over the long term, so you have to make sure to get a tight mattress protector and fitted sheets that will keep it from getting rounded corners and a saggy midriff. Finally, opening these can be tricky as they are so tightly wrapped that it's easy to accidentally slice through the mattress as you're trying to slit open the cardboard and then the plastic wrap it comes in. I would buy this again. For the price and the immediate comfort and good night's sleep, it's a steal.
I have only had this mattress for a short while so my review to this point is only for initial quality impressions. I will update this review periodically as to how it is holding up.
I purchased this mattress in the 12" queen size for my guest room. That was the last room in the house we hadn't already switched from traditional box spring to memory foam. When I unpacked it the first thing I noticed was the smell. Or I should say lack of smell. I absolutely LOVE the king memory foam mattress that I have in my master bedroom but it took nearly 2 weeks for the odd chemical smell to go away. This mattress had none. We had house guests arriving 2 days after the mattress so this was a big concern.
Another concern was the amount of time it would take to decompress. In my experience it's anywhere from 24-48 hours. Again, with guests arriving time was of the essence. I am posting a couple of pictures with my review. The first was taken just a few minutes after unpacking. The 2nd was taken no more than 4 hours later any I'd say the mattress was 98% "inflated". I took a measuring tape to it and the 12" mattress was already 11 1/2" thick at this point.
We did still stay off of it for 48 hours but our first house guests to use it gave it rave reviews! They had never slept on a memory foam mattress before but were now looking into getting one themselves. They were absolutely shocked at how little we paid. They said (and after testing myself I agree) that the mattress is firm without feeling too firm. There is a little sink... but not too much sink. More like laying on a firm cloud.
This mattress will get more use than the normal guest bed as both my wife and I use our guest room semi regularly so as not to disturb each others' sleep when our work schedules don't coincide. I really hope that this mattress maintains it's current feel after any breaking in period. I will update soon and let everyone know but for now I highly recommend this mattress!
This Mattress is great! I waited on writing this review for a couple months to be certain I wasn't biased from getting rid of my 12-year old spring mattress. It is wonderful to sleep on. Gone are my mornings of stretching and trying to pop my back and neck. I am a big guy - 6'4" 330Lbs, and the wife is a solid 5'11''. I was worried about sinking too much, but after reading hundreds of the reviews here on Amazon, researching foam density on my own, and fighting off salespeople at 3 different mattress stores We went ahead and got the 12" Signature Sleep King. Have I mentioned that this mattress is awesome.
We call it the giant marshmallow. Laying down on it you get the slow sinking feeling of a well earned sigh at the end of a long day. We also ordered the "Zinus Modern Studio Platform 1000 Metal Bed Frame" and it is a great height to sit on and put on shoes and socks, the edge does sink, but it does not throw you off. And bonus, without the need for a box-spring there is lots of storage underneath. The Hi-density bottom layer of foam prevents you from over-sinking and the memory foam on top is just enough to conform to my hip and shoulder even when I lay on my side. My only complaint, and it's not ever addressed in the reviews, is that it makes 'adult time' a little more work because there is no spring-back. The good side to that lack of bounce, is that there is almost no motion transferred, I could pretty much have a girlfriend over on my side without waking the wife on the other.
Love our mattress. We bought it almost 2 years ago and it is still great. It unfolded nicely out of the bag and was ready to sleep on after 24 hours. There was a smell to the mattress, but since then has not been noticeable. Especially with a mattress cover. This mattress does get hot without the mattress cover on, but my husband sleeps with a fan next to him and that seems to help. So glad I found this and didn't have to pay the crazy amount of money other brands ask for.
The mattress was not in a uniform shape, one side was 6" n other side 5". Did not like it and would not recommend to to someone too
Came rolled up, was easy to unpack and the odor problem seemed small to me. This is my first memory foam mattress and I am replacing an air bed. It took a couple nights to get used to the firm yet gentle support of memory foam but the way it traps body heat is more of an issue for me. If I fall asleep with even a thin quilt I awake overheated. I am finding by using just a sheet, or throwing off the covers when I first get warm enough I can reduce the accumulation of body heat significantly. Apparently, the sensitivity to too much heat varies widely among individuals so this may not be a problem for you.
The mattress comes with a stiff black backing on the cover so it works great without a frame. I find that getting up and down onto my 8" mattress on the floor is much less of a problem than I anticipated. The foam is so thick you can literally fall onto it with no fear of hitting the floor!
The manufacturer describes this product as "4 pound foam density/9 ILD-which is medium/firm". . . not true.
This mattress is SOFT, or Medium/Soft at best and one SINKS at least 5 inches while lying on it; maybe even a little more once the "foam support core" becomes warm with your body heat.
The packaging was nothing like the neat packaging of dual layer fabric and a plastic bag described in the instructional video posted by the manufacturer. Mine arrived unceremoniously wrapped in plastic film, and once it was freed from it, it became evident that its bottom was full of fabric debris and dust; not a good sign I must say in retrospect. Perhaps I did not receive the same quality of product that the manufacturer advertises on their Amazon post. Who knows, as most things from China, its quality was dubious straight out of the package.
The mattress was allowed to expand and regain its shape as instructed by the manufacturer. Heck, the girlfriend was over to stay the weekend with me, and we didn't even sleep on it for a couple of evenings thinking that it would firm up but no cigar. Fact of the matter is. . . This turned out to be a piece of junk that has brought nothing but sleepless nights tossing and turning and getting up to allow it to cool down a bit so that it regains its shape, to then start the same cycle of misery all over again. I'm definitely not keeping this hunk of. . . Soft Hot Intolerable Trash, and I hope that this review convinces you, reader, to think carefully before investing your hard earned shekels on it.
Save yourself the trouble and the sleepless nights, and spend the extra one or two hundred bucks on an American made product that has been tried and tested through and through.
Absolutely love it! I bought the 12" king size almost a month ago. It's delivered compressed and rolled up in a large box. Just open, unroll and let it rise! See it in action in my time-lapse video:) NOTE: In the video it was under 12" just after opening but has since risen to the full 12+ inches.
It's a firm mattress but super comfy and when you lay down you feel yourself slowly sink into the mattress a few inches as it conforms to the shape of your body. With my old spring mattress I was having back problems and tossed and turned waking up multiple times during the night. With this mattress I haven't had any more back problems and have been sleeping through the night for the first time in years! The only issue I've had is that I've over-slept a couple times!
We liked the price. That we give 5 stars!
The sheets stay on it - 5 stars
It is our first foam mattress so it just might be naturally SUPER firm -3 stars
But, it's very very very firm - if you like that then it's a great mattress.
Us, we prefer slightly less firm.
No odor - 5 stars
Love that it comes with it's own cover protector - 5 stars
Please let me know if my review helped!!
Well worth the money I would recommend to anyone with a size constrain such as RV or trailer use. Only downfall is it doesn't measure a true six inches but hey either do I.
this was a horrible mattress. Looks like it was built lower in the middle. There was no way to send it back it was sent to us. I had to trash this mattress. You can see the lower level in the photo
Well, let me keep this short. I'm one of those Amazon buyers that won't really give a review unless the product was exceptionally terrible or exceptionally good. With this foam mattress, I figured I'd give a review on it since it is one of the pricier items I have ever bought online. I am a 22 year old male student roughly 6 foot and 205 pounds - this mattress is the perfect fit for me in terms of firmness vs softness. Believe me when I say that two people can easily fit on this mattress and be equally comfy. The problem with my mattress is that 2 corners never inflated fully so if you're standing above the mattress looking down it appears lopsided. You can only really notice the dip if you put your pillow in the corner (if you have someone else sleeping in the bed with you) I'm not sure if customer service will do anything to correct this, but I'll contact them later and let you all know how it went.
We purchased this Feb 8, 2014 and it is still amazingly comfortable, as the day we purchased it. We have the King 12" version. I spent a ton of time researching different types of memory foam, densities, materials, etc... and scoured countless forums and read hundreds of reviews on amazon. I narrowed it down to 3 mattresses and ultimately decided to go with this one based on price and the excellent reviews. We had been sleeping on a coil-spring mattress for about 4 years and it was unbearably uncomfortable. It became warped and didn't lay flat. We both slept horribly on it and I often had back pain if I slept wrong on it.
This foam mattress shipped in a few days and was delivered under our car port. I took it upstairs by myself. It comes bundled in a long cylindrical bag about 1ft in diameter and 7ft long. I cut it open and made sure to flip it the correct direction before opening the interior bag. It folded out and expanded almost to full height within a few minutes. The ideal wait time is about 48-72hrs before sleeping on it; however, we only waited a day. We haven't experienced any sagging or other issues in the 8 months that we have owned it so far. Some reviews mentioned a bad smell, but ours really didn't have that bad of an odor. We vented it for the night and next morning and then slapped on a mattress protector and called it a day.
It is very comfortable, but also very different than an innerspring. The best way I could describe it, is that it is more stationary and solid. If one of us moves, it doesn't move the whole mattress; therefore, doesn't wake either of us up. Some reviews mentioned that it is firm and not comfortable to lay on your side. I did find it immediately more firm than my old mattress; however, I have had the best sleep on it out of any other mattress I've had. I sleep on my back, stomach and side, just depending on what is comfortable to me at the time. I also did not note any more heat coming off/staying in the mattress than a normal mattress. I sleep with the ac on on about 70 though. As far as durability, nothing has changed since we purchased it. The dog has had a few accidents on it while we were gone; however, thanks to the mattress protector we purchased, it was unharmed (King Size SafeRest Premium Hypoallergenic Waterproof Mattress Protector - Vinyl Free). I am 6' 2'', 230lbs and my lady is 5' 11'', 160lbs, so combined we have almost 400lbs on the bed. I would say it can easily hold up to that amount of weight without any issues. It was a night and day difference between our coil mattress and would never go back. If you are on the fence, I wouldn't hesitate to grab this. It can be had for under $400 and you can't find a better mattress at that price.
Having dealt with several different air mattress companies on Amazon, none lasted more than 90 days before either their seams burst, they distorted way out of shape, had a chamber let go, or some other issue. This in spite of the fact that the bed was generally used one or two days in a weeks time. So, decided to just buy a Foam mattress since that should last and if you figured out what I have paid over the last 11 months, it should be cheaper in the long run. So, I ordered this product. Here is what I found:
1. First, do not believe the description provided on Amazon or the video on how this unit will arrive and what it will look like. Perhaps at one point the company actually vacuum packed this in a tight plastic roll and then placed it inside of a nice carrier that you could move around, but no more. The unit arrived as a tightly rolled bundle in clear plastic that was NOT vacuum packed and not contained inside of a nice Blue movable container. This roll was in a shipping box that had obviously seen much better days.
2. When you release the plastic, the unit expands and un-rolls. ENSURE that you have this where you want it PRIOR to cutting the plastic away!! Once it is open it is a monster to try and move around by yourself!!!
3. Once the unit is open, there are conflicting instructions that tell you to either use right away or to wait for 48 hours. Within 20 minutes, the center of the bed had inflated, but the sides were VERY lacking. So, I waited 72 hours to do anything with it ( had a convenient trip so I was away for that time). Upon arrival back home, the bed was mostly evenly inflated with the center being slightly higher. Sat on the edge of the bed and immediately sank several inches (compressed to less than half of the original thickness). Moved about 2 feet in on the bed and there was very little compression.
4. So, made up the bed and waited another 24 hours to try the bed. Still same issue. If you sit on any edge of the bed, you sink much more than you would on any other type of mattress. The longer you sit there, the more you sink in!!! After three weeks, it is still the same.
5. As for the memory foam, I do not think that does very much at all for comfort unless you weight very little. I weigh 200 pounds and the foam provides very little support. It certainly gives, but that is about the extent of it. My pillow top mattress that is 20 years old had a lot more support than this bed does.
6. If you sleep in the exact middle of the bed, it is comfortable and well supported. If you move toward any edge, you lose support. So, if you are only going to use this for one person, it will probably work fine. If you are going to use it for two people, you might have issues.
I am not sure if the problem is that the unit was not vacuum packed and so the edges have lost some of their lift or what. But if I had known that it would do this, I would probably not have ordered it.
This bed is probably more usable as an occasional visitor bed than ANY air-mattress that I have tried, but that is about where I would stop. If I was going to make any suggestions here I would say go to a regular mattress place and try out their mattresses and see if you can find one that will work for you. I think you might be happier in the end.
Given the high ratings, I was really expecting to love it. But for some reason, my mattress didn't inflate properly. It's lumpy and the middle inflated the 10 inches but the edges didn't. I'll update my review if the replacement is any better.
Did not regain its size even after a week. My guest ended up sleep on the couch. Very disappointed. CR from Amazon asked me to dispose the mattress and they refunded the entire cost.
I was very cautious about buying a memory foam mattress and even more so... Buying online/ site-unseen. I couldn't be more happy with my choice! This bed is a good dream factory and REM enducer! Coupled with a great mattress protector/ cover (which I also bought here on Amazon and wrote a review) it is the perfect addition to my room. Some peeps wrote reviews about a chemical smell... I didn't experience that at all... Maybe because I put freshly laundered sheets (lavender detergent) on it before I took my nose dive into my #REMCycle. This is one of the smartest buys I've made on Amazon in my 10 years of using this site. I'm going to add a photo of how complete my room looks now... And after I hit submit in this review... I'm going to dive back into my bed for another nap!
Package was a wreck upon receipt. Notably, inner packaging, mattress wrapping is NOT as advertised or described. The mattress comes simply compressed in rolled up plastic, no "outer bag" as described. After 48 hours, this mattress has NOT "fully expanded," ends and edges are lumpy and misshapen. I have requested a refund through Amazon and will update results here but returns are simply impossible. Once you've broken the seal, without factory equipment and space to mechanically compress, roll and wrap, it will NOT fit back within the originally shipping box. You're either stuck with it or could try purchasing a queen size mattress box and try returning that way.
Noteworthy, I ordered the exact same mattress in a twin size for my boy. That box came clean and undamaged, although still no outer bag. Immediately that mattress expanded fully, I slept on it a few nights and loved it and after a few weeks I was confident enough to order the queen size for myself.
Before considering this mattress, read some of the "negative" reviews. I did, but after the twin size was nice I decided to risk it and purchase the queen. For me, that was a mistake. Way I see it, you've got a 50/50 chance...
I usually like a firm mattress but this was too firm. I bought it three months ago and finally realized that my back aches may be due to the mattress. So I purchased a memory foam 2 inch 3 lb density mattress overlay and instantly felt the difference. Much softer but not too soft.
This mattress is amazing I purchased a full a year ago because I loved my boyfriend's , it's so amazing my mom bought a queen for her self. Laying on this mattress will literally heal your body! I like a firm mattress and my mom likes a soft but we both love this one because it's firm but then it forms to your body which makes it feel like heaven!!
Great Mattress! I would've gave five stars if the packing wouldn't have ripped and my mattress wouldn't have a stain. That's a delivery and packing issue, but it's a great product.
Update: after a few months, we are still in love with this mattress. Best sleep I have ever had in my life. Go ahead and get it!! I will say that if you live in high humidity environments, the foam does become softer. We are in GA with average humidity and it is perfect for is. But I would recommend researching how your environment will affect the density of the foam.
So I was a bit skeptical about purchasing a mattress online, but after reading the 100's of reviews on this mattress I thought, How can so many people be wrong? I decided to purchase, and here is my experience. We received the mattress in a very short time, 4 days to be exact (ordered on Wednesday evening, arrived Monday morning). I purchased a platform bed to go along with this mattress, as we were upsizing from a queen to a king. The mattress arrived in great shape, and was vacuumed sealed to about 1" thickness, then rolled into a large tube like shape. Once we removed the outer packaging and exposed it to air, it inflated to full size almost instantly. This really was a neat thing to watch. We allowed the mattress to expand for 24 hours, but after the 24 hour mark we could not see a difference in size and it measured to a full 12 ". So we decided to go ahead and sleep on it. At first, the mattress was very firm. There is two sides to this mattress, one is just the white cover and the other is a grey side that has the zipper to remove the cover for washing. I accidentally placed the mattress with the grey side up then decided to leave it that way to see if it would be ok. It was waaayyyy too firm. After an hour, we flipped the mattress and realized there is about a 2"-3" soft foam on top of the dense foam that eliminated all of the firmness we were feeling on the other side. The feeling of this bed is hard to describe. It is soft and comforting, yet firm in all the right places. Moving from a spring mattress to foam, it has been an adjustment. I have adjusted well, but my husband says his butt and belly sink in and his feet feel awkward because they feel like they are elevated above the mattress. But know, this mattress is medium-firm. It is not soft and fluffy and a bed of roses. It is supportive, yet you feel the mattress molds around you. We are almost 1 week in, so I am hoping that our results stay positive! For the price, you are not going to get a better mattress. If you are wanting a PosturPedic, then skip this mattress and spend the $1500 on one. There is a difference in the price for a reason. This bed is great for Memory Foam beginners and those looking for an inexpensive option to comfort and support. If you are still sleeping on a spring mattress, its time to give it up and move on.
Initial Reaction: I. Freaking. Love. This. Mattress.
Now, let's not get too ahead of ourselves, I only recieved the thing yesterday. But I am in mattress heaven. I am a 30 year old, 5'6", 125 pound female who has been sleeping on the same coil spring mattress since I was 19. For the past I-don't-even-know-how-long I have not been sleeping well. I'll wake up in the middle of the night tossing and turning and cannot go back to sleep. Maybe once every three nights I would get a good-night's sleep. But, overall, I've been one very tired, very grouchy girl. Needless to say, I decided it was time for a new mattress.
Now, I'm not gonna lie, I had probably every 12-inch, full-sized memory foam mattress on Amazon "in my cart" at one point. I just couldn't decide which to pick. Ultimately, I came to this conclusion: Buying a mattress online without trying it out first is a GAMBLE. A big one. Now, I figured I could afford a $270 gamble much more easily than I could a $450 or $600 gamble. If I didn't like it, that would suck. I'd be mad, but at least I'd only be out $270 and not $450-$600. I'd be mad (Hello, single teacher here! I don't have deep pockets!), but I could survive it. And, given the reviews, ratings, and specs on this mattress, I decided to go all-in.
I'm feeling like I should hit up Vegas now or something, because it seems my gamble has DEFINITELY PAID OFF. This mattress is firm, but not too firm. Goldilocks-style, you know? Just right. Firm enough for sleeping on my back, soft enough for sleeping on my stomach or side. Every part of my body sinks in and is supported evenly -- the key word here being "supported." It fully supports ALL of me. And, for a girl with a butt my size, that says a lot. Generally my lower back, just over my butt, gets little to no support, because my big ol' hiney is taking it all. My upper back and butt make an arch and my lower back between gets left unsupported (like a foot with a high arch in a shoe with no egg). Lumbar support is my BFF. When I first laid down on my back on this mattress I really and truly felt little tingles in my lower back. It was like it had never felt the support before and it was cheering for it. Happy back = happy me. And on this mattress, I'm happy on my tummy, my side, and my back. I'm just... Happy!
Here's what I should note: I am a single girl and my adoration for this mattress is based solely on that. I have no idea how it would hold up if shared.
As far as pictures go, you can see pictures of the mattress from the product description, so I decided to add pictures of the packaging. The box it came in was a little beat up (and its ink got ALL OVER ME, so watch what you're wearing when you haul that box around!), but the mattress was still secure in its plastic wrap inside. While nothing was wrong with my mattress, I could easily see how others might get damaged in shipping. I guess that's just another gamble you have to take. And it was a little hefty and awkward to maneuver, but I managed to get it to my room, on my bed, and inside my mattress protector all by myself (and I'm no He-Man!).
Do I think you should buy this mattress? That's your gamble to take.
I unfortunately had to deal with the large items department to return this mattress twice as i received defective or not as advertised mattress twice.
I didn't notice any smell chemical or otherwise.
comes shipped in a bag that was easy to open and remove.
Bad: just about everything else.
Soft, but probably too soft. my three year old is enough weight to make it nearly compress to the box spring. maybe just two defective ones?
The packaging said made in china, but not really surprised.
The first mattress only expanded to just over 5 inches at the edge, and might have a peak around 6.5 or so in the center. (see picture)
The 2nd mattress only reached 4.5 inches and it had some sever deformities around the edges. I've shared pictures that show how only the middle sagged and never expanded. one corner was still flat and wouldn't expand. the inner edge that was wrapped the tightest (center of the role) was wrinkled and never recovered from shipping even well after the recommended 48 hours.
bottom line. I'l look elsewhere.
Update: after receiving a 2nd mattress with issues i purchased another one by visco kids from amazon. here is the link.
I just moved into my first (own) apartment and needed furniture. Sleeping on the floor is nice at first but gets old very quickly. I knew I wanted a queen-sized bed. Did not have a bedframe at first. Very surprised with the packaging, and to be quite honest, was skeptical about the comfort of the mattress (due to the low-profile nature... my previous mattress was a sealy pillowtop).
Immediately after unpacking, it aired out and measured just, under 6-inches thick. I slept on it that night, regardless. It was quite firm. Eventually purchased a used Ikea Malm bedframe and slid the mattress on top of the standard slats. It really does look quite nice. I've been sleeping on this mattress/bed for about 2.5-months now. I can't tell if I'm just getting used to it, or if it started to soften a bit. The mattress did seem like it contours and soften much better with time. Maybe its the slatted base too.
I recently went back to my parents' house and tried out my old mattress... I missed my new bed immediately.
Take-away message: Comfortable, but fairly firm at first (compared to a pillow-top). Modern-looking with a platform-style bed. Gets more comfortable with time. Slatted frame base may help with even weight dispersal and allows the bottom of the mattress to "breathe".
I really enjoyed this mattress for the first year, year and a half. Then my lower back started hurting, and about the same time my wife started complaining about her left shoulder hurting. This is the side she sleeps on. She slept in our guest room bed for about 2 weeks with no shoulder pain. Then came back to our room for the last week she has been complaining about her shoulder again. Well, it's been about 2 years now. Today I spent a lot of time examining the matress and observed that it was flimsy like a marshmellow. I actually sink in to it without the firmness and support it had when I first purchasec this mattress. This would explain my wife's shoulder pain and my back ache.
Just received this 8" twin version yesterday and am already very happy with what I see. Am letting it expand for the full 48 hours recommended before sleeping on it, but by touch it feels nicely firm and has a good tension to its surface already. The picture I've included was snapped less than 15 minutes after unwrapping, and the unwrapping was simple. I did NOT need to use a scissors to open the package. Also, there is ZERO odor. Shipping was quick. I'll update this review once I get a sleep or two under my belt with it. But so far, looks excellent!
UPDATE: Okay. I've slept on it and it is exactly what I wanted! A very firm mattress that provides excellent support. Again, this was pretty much full size within 24 hours and expanded quickly from the start. Also, again I will state for the record, there was ZERO odor with this. Just a great, great product!
SECOND UPDATE: And just for the record, per the info the came with the mattress, the actual dimensions are 75"L x 39"W x 8"H.
A YEAR LATER UPDATE: So. I've had this mattress for a year now and... I still love it! There has been no deterioration of the firmness over time. No odor. It has been perfect. I am very happy that I purchased this particular memory foam mattress and if and when I need a larger size, this brand will be at the top of my list of considerations.
Just had my first night sleeping on it! It was great, so comfortable. I think it was the best night sleep i had in a long time. One small issue I had was with shipping. I chose one day shipping with Saturday delivery becaue I'm moving in my new place on Saturday. It didn't arrive. So I had to sleep on the sofa for two miserable nights. But this has nothing to do with the mattress. It's all ups' fault. Amazon was really quick to refund me the shipping fee so that's good. Now back to the mattress. It came in a box which means it is easy to handle. A bit heavy but I had no trouble getting it to the third floor by myself. Unpacking is very easy too. You just need to be careful only cut one plastic cover (there are two) at a time. I accidentally cut both at the same time so the mattress was getting inflated in the middle of it, which didn't cause much problem though. Since I'm starting off in a new place, I have a bunch of other things to build and assemble. Unboxing the mattress might just be the easiest task.
People warned me against buying a mattress online and I was skeptical about it myself. But equivalent product in local stores will cost at least twice as much. Eventually, after reading many reviews, I decide to take the risk and I'm glad I did. Now I hope this review will be helpful to you if you are uncertain about purchasing a mattress (this one in particular) online (Amazon specifically).
This mattress is MUCH nicer than any other memory foam mattress we looked at! I got this to go on the top bunk of my 3 year old son's new bunk bed and we are SO glad we went with this instead of the one at Ikea that was $25 more. This one is about 1.5" thicker than that one, but I felt like this mattress is much more dense than the other one. My son has slept on this mattress for 3 nights now and he hasn't woke up any of those nights (He is usually up at least once a night, so this is a big deal!). I really feel like he is sleeping so much better on this than he was on the traditional inner spring mattress that he was using.
I was pleasantly surprised at how fast it fluffed up out of the package as well. I pulled it out a day before we set the bunk bed up, but it was fully fluffy and ready to use within about 6 hours. It did have a slight smell, but it was MUCH more tolerable than a lot of other memory foam products that we've tried over the years, and it was completely dissipated within 24 hours. If you stick your nose straight to the mattress now, you might be able to smell it a little bit, but its very very minimal.
Edited to add: the zip off cover is a phenomenal addition! So handy for cleaning!
Overall, I'm SUPER happy we went with this mattress! I think we will probably be getting another one to put on our guest bed as well!
Wow! Best thing I ever did. I was having lower back pain every morning sleeping on a too soft mattress. Since I began using the memory foam, absolutely zero back pain. Love it. Like the way it was packaged and shipped too; environmentally conscience. No odor or anything, just unpacked it, let it expand and began using it. I'll never go back to a spring mattress. Thank you memory foam!
Liked what I felt in the store, but it feels a little less magical at home. However, I can't complain much because it still really beats my old crappy Serta.View More Reviews
Unlike many mattress stores that I have been in, this experience was far from pushy -- and I had a lower budget, but experienced great service and a good overall experience. In the end, selected one of their urban mattresses and am very pleased with the feel of the bed. Good stuff!
Just bought from the Berkeley branch and it was such a great experience. Todd was amazingly helpful, but not pushy at all. He just wanted to direct me in the right direction and in the end, I got an Urban Mattress that I just love. Couldn't be happier.
I had a great customer service experience when I went into Urban Mattress -- not pushy at all and I felt like I got the right bed when I left. Unfortunately, the bed isn't as comfortable as I first thought it was. It is a bit hard in the cold weather and I sometimes wake up with back pain. Still going to see if it gets better, but waiting to see.
Just bought an Urban Naturals mattress. I was really excited about the idea of it being all natural after some of things I read online about VOCs. Overall, it feels like a great mattress and I really don't mind that I paid more than a Casper for it being natural and not hurting my baby and me.
Great experience in the store and great experience when I got the mattress. The delivery folks were really friendly and the mattress ended up being the perfect thing for my back pain. I couldn't be happier.
Had a good experience in the store, but afterwards didn't get my mattress for over 3 weeks. There was a lot of back and forth, and I finally got it, but there wasn't good communication during that process and the company should try to get better at this piece of their customer experience. Overall, bed is okay.
I feel like I might have overpaid a little bit. I didn't do a lot of research because my friends told me about Urban Mattress. After I bought the Urban Naturals model, I looked online at similar mattresses and think that it may have been a little bit on the expensive side. Not a complainer, but should have looked at what was out there before I shopped.
Got my mattress from the Berkeley store and it was a great experience. Todd was amazing, not pushy, but helped me find what I needed. After that, I feel like I am actually sleeping better and living better as a consequence. Great stuff!
Bought Dunlopillo Harbor Lux Queen in June. By August, both sides sloped outward and there was a ridge down the middle. For $1,200, you would think it would have been a good quality mattress. It wasn't.
Won't be shopping here ever again.
Update: Amazing customer service! Got a message from Nathaniel, the owner. He said it sounded like a warranty issue. He offered to exchange my mattress, including exchanging it for a more expensive mattress, at NO ADDITIONAL EXPENSE. I picked another mattress I liked, and it will be exchanged next week. I was not even charged for delivery. Will be sending my daughter here to buy a mattress next week.
Won't be shopping for a mattress any place but URBAN MATTRESS.
I have only had one other mattress shopping experience, and it was DREADFUL (MattressLand, Springfield VA), so I don't have a very large basis for comparison. But, I DID end up buying a mattress here, so I am giving it a thumbs up. The staff was nice and not pushy at all. Answered our questions and provided a little guidance, and helped us find a great mattress. They provide free delivery to my house, free removal of the old mattress, and/or will help you to move the old mattress to a guest bedroom (or wherever).
Bonus: Urban Mattress donates 2% of the purchase price to a charity of your choosing (you can select one of four). I thought that was a really nice touch.
What a great experience! Our first day of shopping for our teen son's new bed set. We are not impulse buyers and very rarely make a purchase at our first stop. Josh made this an easy and painless process! Prices were comparable to other places and included a warranty and trial period. Thank you Urban Mattress!
Best experience I've ever had buying a mattress! Ethan at the Denver location was incredibly helpful for my husband and I when we decided to upgrade to a king bed. They encourage you to really lay on the mattresses and even turn on relaxing music for a full experience. They don't push certain beds on you and do not seem to be working on commission. Additionally, Ethan honored a sale price that we talked about even after the sale was over. Overall an incredible experience in terms of customer service, and the bed we're getting is the most comfortable I've ever slept on!
A Company with Heart I learned a lot about Urban Mattress Denver on a recent visit. The people at this company are doing some really great things outside of the sales floor. For instance, they support a program that helps convicted felons find work. This reduces recidivism and adds to the overall health of the economy. Plus, it's just a good thing to do for folks who may be looking for a second chance in life. There are some really wonderful mattresses at Urban Mattress Denver. I was really impressed with the upscale ones made by Vispring. Ethan, the owner, told me that The "VI" in Vispring stands for the Roman numeral 6. It represents the six turns to each coil. That makes a difference, believe me. You should try one out. This is a really great store with even better people. Sleep well!
The guys took time to ensure we picked the right mattress and they also have some pretty awesome financing options. Highly recommended for anyone that is in the market for a new mattress or Tempur-Pedic Thanks again!
Great experience! I was a little wary about buying a mattress - it had been a while and you hear stories about mattress salesman, but Urban Mattress totally went above and beyond expectations! We walked in, were greeted by two friendly, easy going salesmen, offered a beer(!) and then Ethan, the owner, listened to us. He guided us to a mattress that, immediately, felt right, but showed us a handful of others just to compare. He knew exactly what we were looking for and made the whole process smooth and easy. The price was competitive with what we had been looking at online at another place, and he threw in a mattress protector for free (a win-win for them since they have a 90 day return policy). They stock locally made mattresses with 15 year warranties. They also support local schools and non-profits and all-around nice people. Highly recommend!
This was my first ever dealing with a mattress store, but this will not be the last. Any future business that I have will be done with Urban Mattress. My situation was slightly odd but Ethan made everything a breeze. He was extremely knowledgeable about the type of mattress that I needed, and even set it up to be delivered to my new apartment. The delivery itself went so smoothly and the movers were courteous and quick! Overall this has definitely been a 5-star experience and I can't recommend these guys/gals enough! Thank you Ethan and thank you Urban mattress!
Don't know where to start, but I simply can't say enough good things about my experience shopping at Urban Mattress...I just moved from Chicago, and making a long drive plus moving heavy things left my body completely shot. With my other shopping options, I was going to have to be without a bed for a few more WEEKS. I'd gotten a quote from UM a few weeks before I got here, so I decided to follow up with them- Ethan, specifically- and he not only honored the original price he gave me, but made sure I had my bed within 48 hours. He was an absolute delight, and this bed is a dream (see what i did there?!). Don't bother with other options- this is the way to go. THANK YOU for a wonderful experience!
I went to this place because of the great reviews and quickly learned that this place was nothing like others described except for the ones that show they got lack of service as well I walked in to buy a mattress the owner actually came up to help me I was there maybe six minutes trying out a couple beds with another customer walked in and he walked away after helping her he did some work on his computer I was confused as to why he stepped away maybe was because I had too many questions concerning the way the beds were made and the quality of the material. I thought those are common questions and fair to ask especially learning that buying a bed is no easy task. During that time I also noticed a shift in his attitude which was sort of alarming being that he bragged about the beds he has that he designed and created except for the ones that are over $10,000 when I walked over that section and at that time he decided to come back over and talk to me (I tried this on purpose to see what he would do) It was clear as soon as I did this what kind of person he was. He doesn't really have patience for someone buying his lower end beds which makes no sense to me he should just open up an all high-end bed store. I went elsewhere and bought a great bed and a much better deal than what I think much better quality from all of my research and visiting various other stores
This was an enjoyable experience. Large selection, fair prices, nice people to deal with. They lived up to their word and delivered as promised. My wife loves the mattress. We feel good to recommend.
Looking reviews, this place looks like quite the mixed bag. And while I cannot speak to the full shopping experience, I can speak my visit to their Colorado Blvd store. While I feel we were steered towards the extremely expensive mattresses, I can not think of a sales experience that didn't start by showing me the top of the line so I could "compare" property. That is sales, and I have learned to accept it. After learning why a mattress can cost more than my car, we spoke with a gentleman named Ethan who I believe is one of the owners. He was very knowledgeable, and also told us about what they are doing for charity in the Denver area. They specifically contract with a group that works with recently released convicts so that these who are entering the workforce with a large black mark on their CV an get work and d all for both themselves and an employer. Also a portion (I believe we were told 2%) of the sale is donated to local charities. And if you of not are for the charities they normally donate towards, you can request they donate it to the local charity of your choice. That is pretty awesome! Anyway, the only reason I would not purchase a mattress from Urban Mattress is that I have a family member in the industry and I know that Thanksgiving would be horribly awkward for the remainder of my years if I were to by a mattress from else. Granted if Ethan could get me g killer deal, I might be willing to live with some extra awkward with my stuffing.
I have had the mattress for 2 years and it is still just as comfy now as the day I got it. Got a bed stand for it a couple weeks ago for it. Easy set up. Great customer service, good prices.
Who knew trying mattresses could be so enjoyable? My fiancée and I went to three different mattress stores to try mattresses, and not only was the experience here so much better, but the beds were too. Johnny and Ethan helped us out with our purchase, and they did a great job. They tried to keep us in our price range, and left us alone to try things out, while at the same time answering all our questions. Also, stellar drinks.
We just had an amazing team deliver a HEAVY king mattress up our very old staircase. Urban Mattress has been an awesome team to work with, from the service in the store to the quick and professional delivery.
My husband and I were both waking up with back pain so we went in "just to look" but were so blown away by the quality and price we left with a brand new adjustable king bed. The bed was delivered the next morning and the crew even moved the existing bed into our guest room for us. The shopping experience was not just easy but enjoyable! Thanks UM!
Great customer service and a great mattress is what you get at Urban Mattress Boulder. I worked with Ken and got a knowledgeable sales associate. I initially got a mattress that was too firm and Eric was terrific about exchanging it for a different model. No extra cost to deliver to Nederland (twice!) and the guys were on time, quick and professional. I ran the mattress store gantlet doing research before buying, visiting 9-10 places. I found UMB was the most customer friendly of the group. After having back pain for a year, I finally bit the bullet and invested in my sleep quality with new mattress. Their product is more expensive but of much better quality and ultimately the 15 year no sag warranty sold me. After a month sleeping on it, I am extremely happy with this purchase and my buying experience. I will be buying from them again for our guest room. I highly recommend Ken and Eric over at Urban Mattress Boulder.
If you are looking for a mattress that is something out of the ordinary or have very special requirements, this is the place. It's family owned and run and the family member I worked with was incredibly knowledgeable and helpful. No high pressure but was happy to spend time with me and write up a proposal even though I was not ready to buy immediately. These are high cost mattresses but worth it, given that they include a lot of natural components, not just the mass produced trend of the year. They even called me in advance of a special sale recently to let me know the savings on my choice. It's wonderful that they don't upsell by package pricing like a lot of the chains. You can actually get "just" a mattress if that's what you want and need. We had recently already changed our base and want to assess that before changing another aspect. I will be back when I am ready to make the purchase of this model or the more expensive one I am still considering as there are pro and cons of each and a higher end product I have had in the past.
We needed a mattress four our son who just moved to town. Urban Mattress was the perfect choice! Eric was super friendly and helpful, guiding us to the perfect mattress. Delivery was free- and we had the mattress the next day. This is definitely the place to go for a quality product and excellent customer service!
Great experience for a great quality mattress. Confident sales team. No nonsense. In and out in 20 minutes. Mattress delivered 3 hrs later. Easy. Thank you!!
Best mattress store and customer service! Billy, Eric, Alexa and Ken were all so helpful and experts at helping us find the right mattress. We thought we found the perfect mattress and it turns out it was too firm for us. They exchanged it for the true perfect mattress after lots of visits and conversation about what we wanted in a mattress. We love it! We truly apprciated how friendly, caring and knowledgable they all were.
Superb service. Have never slept better, and don't want to get out of bed in the morning!! They were even willing to give me a temporary brand new mattress until the swell fancier one I bought was custom made. Everyone I came in contact with were wonderful and helpful. Delivery guys were clean cut, thoughtful, on time, reliable, nice, well trained, and as a bonus, delightfully funny.. overall shopping at Urban Mattress was dynamite experience. Highest recommendations,, I will never shop any other mattress company in Boulder..
I spent 6 months gearing up to buy a mattress because it's a major investment! I couldn't be happier to have gone with Urban Mattress. I originally purchased a firm mattress that ended up not being the right fit for my husband and I. The guys at Urban Mattress made the exchange easy, guilt-free, and super convenient. They GENUINELY care about getting you the perfect fit. Not to mention, the quality of their products is unparalleled. Without question, I will be telling everyone to go here to find their next mattress.
Excellent service, excellent knowledge, and we feel like we made an excellent purchase! Really very happy with our experience today and will be back for our next mattresses!
I highly recommend this mattress store. Very knowledgeable staff - the owner has been working with mattresses for almost 40 years. They have incredible quality mattresses at a very reasonable price, and are not a chain store. 10 year warranty. I found the owner extremely trustworthy, I think the whole transaction took 15 minutes because I told him exactly what I wanted and the price range, and he took me to the exact bed that I needed. That kind of service requires a certain kind of knowledge, intuition, and artistry that can't be found in sales people that have been in the industry for five months and work on commission. Plus the mattress will end up in my house for free within 24 hours. Honestly how could you ask for more.
Needed a mattress for my son's new big boy bed. These guys were awesome! I really appreciated that the sales guy was not pushy and he made delivery arrangements so quick and easy. I made a mistake to order the wrong size mattress and he took care of it without any problems. Great service, awesome mattress! The transition from crib to bed was so easy! I think the super comfy mattress helped. Thank you!
Very nice mattress store with high end choices. They have mattresses that cost 20 K plus made of horse hair and fine stuff.. :) really seriously. I just had to pick up a metal frame for my very plain but comfortable king size bed and found out a lot about many amazing mattresses. The gent was very nice who I talked too but I can never see spending 20 k on a mattress. Seems silly.
In the middle of a mattress emergency purchase they were calm, didn't take advantage of the "had to have" situation, the mattress was on time with tons of very helpful options and communication prior too. We were on the 4th floor, no elevator and not a single "look" or complaint, just wonderful! Oh, and the mattress is probably the best we have EVER had!!
We bought a queen sized mattress here today and had a very good experience. All salespeople were friendly and helpful. They weren't pushy, they gave us a few options and then left us to decide. We chose a mattress that was comparable to others we had seen in town and about $100 less than what other places were offering. The ambience was also nice--there's a water feature, fresh coffee, and nice lighting. It made me feel like taking a nap, which might be the point! I would definitely buy from them again! Oh, and free delivery is a nice touch!
FANTASTIC! Don't buy a mattress anywhere else. Service is great and the mattress is amazingly comfortable. The salesperson was extremely patient as we tried out a TON of mattresses and then referred us to the owner for a recommendation when we were couldn't make up our minds. Once we explained our dilemma (differences in softness requirements) he actually recommended a much less expensive option than we were originally considering - and we're both very happy with it. Slight delay in delivery (hour or so) due to confusion with the address but they called immediately upon realizing the number had been written down incorrectly and followed up with me twice. I'll never go elsewhere for a mattress!
Very positive experience from the moment we walked through the door until mattress and accessories were delivered.