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Signature Sleep provides a direct to consumer mattress through its online and retail partners. You can find their products on popular sites like Amazon, Walmart, Overstock, and more. Their claim to fame is affordability with many larger size mattresses selling for under $500. If you are on a really tight budget and need something temporary, you may be intrigued by this brand, but there have been reports about quality issues and durability problems with some of these mattresses.
Stearns and Foster has been around for a while -- and by a while, we are talking over 150 years. It is a luxury name brand mattress and part of the mattress conglomerate Tempur Sealy, of which Tempur-pedic and Sealy brands are also members. Because of the business efficiencies gained in all of those years selling mattresses, there is some serious branding behind them. With luxury craftsmanship and high profile hybrid designs, most customers find pillowy comfort with these mattresses at first. However, over the years, there have also been reports of durability concerns from customers.
Based on our aggregated reviews and our scoring method, we recommend Signature Sleep in this match up!
See Our Full Review of Signature Sleep
Signature Sleep: 7.5/10
Stearns And Foster: 7.3/10
Signature Sleep: 6.5/10
Stearns And Foster: 7.2/10
Signature Sleep: 7.5/10
Stearns And Foster: 7.5/10
No Back Pain:
Signature Sleep: 6.8/10
Stearns And Foster: 6.5/10
Signature Sleep: $79-$749
Stearns And Foster: $1199-$10799
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Stearns And Foster:
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Making sense of customer reviews can be a powerful tool for shoppers. Customers, sadly, don't always have positive remarks about these mattresses. Some are content with the feel and comfort level, but others are not so much. There are more details below to study if you are considering buying.
All folks need a mattress that is supportive. Whether you are looking for a firm mattress or a softer variety, a mattress that gives you a healthier back and spine is very important. These mattresses offer good support for most reviewers.
Over the years, edge support has been an important attribute in mattresses. These mattresses have a good amount of edge support, which means sleepers feel propped up on the sides of their mattress as well as the center.
Bowling Ball & Density Tests
The bowling ball test is popular in measuring mattress firmness and it is a great way to measure even support too. These mattresses do well with evenness of support across the surface of the mattress.
Finding a highly durable mattress is great, and when instead we get a mattress that hurts our backs after a couple months, we feel awful. However, it is much more difficult to find a durable mattress nowadays than in years past. With more products available than ever, some brands are sacrificing quality. When it comes to these mattresses, unfortunately, they have some sleepers who have reported durability issues over a short time. Not all customers will experience durability issues, but make sure to review the return and warranty policies before buying.
Some sleepers are comfortable with their new beds, but others were not as satisfied with how the mattress made them feel. Even though there are those that like these mattresses, overall they have lower customer satisfaction than average. Below you will find more information from customers on the specifics from these mattresses.
A supportive mattress is the secret to having better spine health. If your bed doesn't prop you up, a mattress that does better would mean a much deeper sleep for you. Most customers found the support to be good for them, but some had issues with lasting comfort.
Most find the edge support that these mattresses provide to be good, which is good for those that like to sit on the side of the mattress. Some that are larger may still experience sagging near the edges.
Unfortunately, these mattresse are not always rated well for durability. While some sleepers reported feeling comfortable, others found that quicker break down than others. If you are considering to buy, take a look at the warranty and return policies beforehand.
BUYER BEWARE! The reviews on this are highly inaccurate. I bought mine in the middle of April and am going to be very honest...this mattress does NOT live up to the hype. For the money, it's worth the buy but for the quality it's worth the wait if using all the time.
Mattress was delivered timely in a box and easily set itself up after we "opened" it.
Mattress was good to sleep on nightly for about 3 months.
Mattress is durable and handles dogs.
Mattress had a funny smell(to be expected) for about 72 hours.
Mattress started to "lose" it's firmness and had a sinking feeling upon laying on it after 3 months.
Mattress is now the cause of many aches and pains.
Do buy this if you need a quest room mattress. Do NOT buy this if you plan on sleeping on it every night and need something semi-firm. If you like the soft sinking feeling, this could be a great buy. However, if you're like me and have lower back issues, do not buy this. As with anything, you pay for what you get. I didn't expect much out of a $300 mattress and I didn't get much. I gave it three stars because it's only worth three stars. This is NOT a 5 star buy unless you just need a guest room mattress.
The photo that I've attached is me pressing down with an outstretched hand and I am crouching so that none of my body weight is on top of it. The compression resulting is deep and shows the mattress is cheap.
there is only two layers of the foam, one is the white memory about 1", then it's the yellow regular foam, about 5", it's not like what it says 3 layers of foam, you can buy these two layers in Walmart with a much cheaper price.
This is a really comfortable mattress! We bought the twin size for our 5-year-old, but I'm thinking of getting a big one for us too. It did need to be aired out before use: the instructions recommended 48 hours and that was sufficient.
I was looking for a Memory foam "Queen" mattress around 8-10 inches thick for under $300 and after a week's research, zeroed in on this one based on the following:
1. Price - I don't think you'll find this kind of mattress with a better price anywhere on the internet.
2. Comfort - Like it is mentioned in the description, it is not too firm, and not too soft - Just the way I wanted. I have been using it for a week now and I can say it is quite exceptional. I can't say it is the best mattress you can ever find, but for this price, I think I can.
3. Shipping - Free Shipping and the mattress is packed in a hassle-free, easy to carry cylindrical bag (40 lb)
4. Odor - Unlike some have mentioned in their reviews, I didn't have a problem with the prolonged odor. There was a little "mattressy odor", but just for about 5 - 10 minutes.
Also, it just took 10-15 minutes for my mattress to restore to its original size. And I'm glad I bought it.
Bottom line - Awesome product!! Highly recommend it to people who like to sleep like a baby!
This bed is absolutely fantastic. My boyfriend immediately asked me where he could get one and was shocked that it only cost me 200 bucks. I've been recommending it to everyone. Minus one star for the packaging. It was so difficult for me to get out of the bag that I almost threw the darn thing through a wall. Other than that I am so extremely pleased with the quality and comfort of this mattress!
Update: I've been sleeping on this mattress for a few months now. About three months ago I woke up with a little back pain. It has been steadily getting worst and I now can't even lean forward without it hurting. I've had to spend a lot of money to get treatment and my doctor says this mattress is likely the cause. It's definitely a comfortable mattress, but it really doesn't give any support. I still like the mattress and will try adding a firm mattress topper to see if that fixes it. Minus one more star...
This has been by far the best mattress I've bought. Came 1 day early perfectly wrapped and boxed well , i opened it and laid it flat like it said and the bed came to FAST a little over 12 inches more like 13 inches (No complaints) the mattress feels great firm but yet soft with all my curves. It has a slight smell to it , not a bad smell just like a mix of plastic and hair Spray lol but again not a bad smell. All that matters is the mattress is awesome and the price is great!!! I am currently laying on it as I type. Tonight will be my 1st night sleeping on it so I will give an updated feed back in 2 days.. I know i will have nothing negative to say . The best feels GREAT.
Using it for almost 8 month. The middle part became soft and don't have a strong support for my body. The edge part is still firm because it's barely used. Won't choose memory foam mattress again.
Mattress shopping made easy!
3 year update -
Still as nice as the day I bought it.
No tearing or wear.
Comes with a high quality, washable cover!
I've never been more satisfied with a mattress.
It's comfortable. Priced well. And beats dealing with mattress salespeople.
I've seen places try to sell you a mattress like this for 550$. Never go mattress shopping again.
I am just going to be blunt here... I'm a crabby, cynical person most of the time. Or at least, I was. I am beginning to think that was a result of never in my life having gotten restful sleep. I can't really describe the feeling of waking up in the morning and feeling like I have the energy to face the day, instead of trying to figure out how I can sleep a little longer and not get fired.
We've only had the mattress a week, but in that time I have gotten the best night's sleep I've ever had, every single night. I'm not exaggerating at all when I say I wish I had bought this mattress two years ago. I'll update the review periodically and if anything changes, but for now I have to say that the rest I get on this mattress far exceeds anything I ever expected, hoped for, or believed possible. Really. It's that good.
The mattress is firm, but comfortable. Perfect, really, for this 240-lb guy. My wife can't feel it when I move around or get up- it's as if we are on two different beds. She's a much daintier framed person than I am, and she says the firmness is perfect for her as well. The smell that some reviewers noted was not an issue for us. The manufacturer has either corrected that issue, or we have a bad sense of smell.
I will close by saying that I am not a person who embraces change readily. If it isn't broken, don't fix it. I was not that excited about getting this mattress because I have spent the past forty-odd years of my life sleeping on a particular mattress style, and I didn't expect to like having to get used to a different type of mattress. I love my wife though, so when she told me that it was either me or the old mattress that would be leaving the bedroom permanently, I did what any loving husband would do, and grumbled under my breath while I ordered this mattress.
I hope my wife doesn't see this review, because she was right. 100% totally right. The sort of thing I will never hear the end of. This mattress is amazing.
This went from being a slightly pliable cement slab to a saggy, mushy hammock in 6 months. So we probably got a total of 4 good months out of it. I only weigh 140 lbs and my wife weighs even less. I absolutely despise even the thought of chiropractors, but I had to visit one for the first time in my life today for the pain this is causing my back.
Not a good buy.
I've bought several memory foam beds over the years. You can spend thousands of dollars on big name brands in on-site stores, but you won't find anything that's more comfortable than a basic memory foam bed you can order online like this one for a fraction of the price. You'll probably want to replace whatever mattress you use in 5-8 years, so those that are advertised to last 20 years or longer aren't particularly useful anyway. This particular one didn't have the very strong sweet odor that memory foam products often have. Sometimes it takes days or maybe a few weeks for that odor to dissipate, but this product had just a whiff of that smell (which isn't offensive), and it was gone in 24 hours. Also, it didn't take more than an hour or so to expand to its full capacity. One thing about memory foam beds - they continue to "spread" over the long term, so you have to make sure to get a tight mattress protector and fitted sheets that will keep it from getting rounded corners and a saggy midriff. Finally, opening these can be tricky as they are so tightly wrapped that it's easy to accidentally slice through the mattress as you're trying to slit open the cardboard and then the plastic wrap it comes in. I would buy this again. For the price and the immediate comfort and good night's sleep, it's a steal.
I have only had this mattress for a short while so my review to this point is only for initial quality impressions. I will update this review periodically as to how it is holding up.
I purchased this mattress in the 12" queen size for my guest room. That was the last room in the house we hadn't already switched from traditional box spring to memory foam. When I unpacked it the first thing I noticed was the smell. Or I should say lack of smell. I absolutely LOVE the king memory foam mattress that I have in my master bedroom but it took nearly 2 weeks for the odd chemical smell to go away. This mattress had none. We had house guests arriving 2 days after the mattress so this was a big concern.
Another concern was the amount of time it would take to decompress. In my experience it's anywhere from 24-48 hours. Again, with guests arriving time was of the essence. I am posting a couple of pictures with my review. The first was taken just a few minutes after unpacking. The 2nd was taken no more than 4 hours later any I'd say the mattress was 98% "inflated". I took a measuring tape to it and the 12" mattress was already 11 1/2" thick at this point.
We did still stay off of it for 48 hours but our first house guests to use it gave it rave reviews! They had never slept on a memory foam mattress before but were now looking into getting one themselves. They were absolutely shocked at how little we paid. They said (and after testing myself I agree) that the mattress is firm without feeling too firm. There is a little sink... but not too much sink. More like laying on a firm cloud.
This mattress will get more use than the normal guest bed as both my wife and I use our guest room semi regularly so as not to disturb each others' sleep when our work schedules don't coincide. I really hope that this mattress maintains it's current feel after any breaking in period. I will update soon and let everyone know but for now I highly recommend this mattress!
This Mattress is great! I waited on writing this review for a couple months to be certain I wasn't biased from getting rid of my 12-year old spring mattress. It is wonderful to sleep on. Gone are my mornings of stretching and trying to pop my back and neck. I am a big guy - 6'4" 330Lbs, and the wife is a solid 5'11''. I was worried about sinking too much, but after reading hundreds of the reviews here on Amazon, researching foam density on my own, and fighting off salespeople at 3 different mattress stores We went ahead and got the 12" Signature Sleep King. Have I mentioned that this mattress is awesome.
We call it the giant marshmallow. Laying down on it you get the slow sinking feeling of a well earned sigh at the end of a long day. We also ordered the "Zinus Modern Studio Platform 1000 Metal Bed Frame" and it is a great height to sit on and put on shoes and socks, the edge does sink, but it does not throw you off. And bonus, without the need for a box-spring there is lots of storage underneath. The Hi-density bottom layer of foam prevents you from over-sinking and the memory foam on top is just enough to conform to my hip and shoulder even when I lay on my side. My only complaint, and it's not ever addressed in the reviews, is that it makes 'adult time' a little more work because there is no spring-back. The good side to that lack of bounce, is that there is almost no motion transferred, I could pretty much have a girlfriend over on my side without waking the wife on the other.
Love our mattress. We bought it almost 2 years ago and it is still great. It unfolded nicely out of the bag and was ready to sleep on after 24 hours. There was a smell to the mattress, but since then has not been noticeable. Especially with a mattress cover. This mattress does get hot without the mattress cover on, but my husband sleeps with a fan next to him and that seems to help. So glad I found this and didn't have to pay the crazy amount of money other brands ask for.
The mattress was not in a uniform shape, one side was 6" n other side 5". Did not like it and would not recommend to to someone too
Came rolled up, was easy to unpack and the odor problem seemed small to me. This is my first memory foam mattress and I am replacing an air bed. It took a couple nights to get used to the firm yet gentle support of memory foam but the way it traps body heat is more of an issue for me. If I fall asleep with even a thin quilt I awake overheated. I am finding by using just a sheet, or throwing off the covers when I first get warm enough I can reduce the accumulation of body heat significantly. Apparently, the sensitivity to too much heat varies widely among individuals so this may not be a problem for you.
The mattress comes with a stiff black backing on the cover so it works great without a frame. I find that getting up and down onto my 8" mattress on the floor is much less of a problem than I anticipated. The foam is so thick you can literally fall onto it with no fear of hitting the floor!
The manufacturer describes this product as "4 pound foam density/9 ILD-which is medium/firm". . . not true.
This mattress is SOFT, or Medium/Soft at best and one SINKS at least 5 inches while lying on it; maybe even a little more once the "foam support core" becomes warm with your body heat.
The packaging was nothing like the neat packaging of dual layer fabric and a plastic bag described in the instructional video posted by the manufacturer. Mine arrived unceremoniously wrapped in plastic film, and once it was freed from it, it became evident that its bottom was full of fabric debris and dust; not a good sign I must say in retrospect. Perhaps I did not receive the same quality of product that the manufacturer advertises on their Amazon post. Who knows, as most things from China, its quality was dubious straight out of the package.
The mattress was allowed to expand and regain its shape as instructed by the manufacturer. Heck, the girlfriend was over to stay the weekend with me, and we didn't even sleep on it for a couple of evenings thinking that it would firm up but no cigar. Fact of the matter is. . . This turned out to be a piece of junk that has brought nothing but sleepless nights tossing and turning and getting up to allow it to cool down a bit so that it regains its shape, to then start the same cycle of misery all over again. I'm definitely not keeping this hunk of. . . Soft Hot Intolerable Trash, and I hope that this review convinces you, reader, to think carefully before investing your hard earned shekels on it.
Save yourself the trouble and the sleepless nights, and spend the extra one or two hundred bucks on an American made product that has been tried and tested through and through.
Absolutely love it! I bought the 12" king size almost a month ago. It's delivered compressed and rolled up in a large box. Just open, unroll and let it rise! See it in action in my time-lapse video:) NOTE: In the video it was under 12" just after opening but has since risen to the full 12+ inches.
It's a firm mattress but super comfy and when you lay down you feel yourself slowly sink into the mattress a few inches as it conforms to the shape of your body. With my old spring mattress I was having back problems and tossed and turned waking up multiple times during the night. With this mattress I haven't had any more back problems and have been sleeping through the night for the first time in years! The only issue I've had is that I've over-slept a couple times!
We liked the price. That we give 5 stars!
The sheets stay on it - 5 stars
It is our first foam mattress so it just might be naturally SUPER firm -3 stars
But, it's very very very firm - if you like that then it's a great mattress.
Us, we prefer slightly less firm.
No odor - 5 stars
Love that it comes with it's own cover protector - 5 stars
Please let me know if my review helped!!
Well worth the money I would recommend to anyone with a size constrain such as RV or trailer use. Only downfall is it doesn't measure a true six inches but hey either do I.
this was a horrible mattress. Looks like it was built lower in the middle. There was no way to send it back it was sent to us. I had to trash this mattress. You can see the lower level in the photo
Well, let me keep this short. I'm one of those Amazon buyers that won't really give a review unless the product was exceptionally terrible or exceptionally good. With this foam mattress, I figured I'd give a review on it since it is one of the pricier items I have ever bought online. I am a 22 year old male student roughly 6 foot and 205 pounds - this mattress is the perfect fit for me in terms of firmness vs softness. Believe me when I say that two people can easily fit on this mattress and be equally comfy. The problem with my mattress is that 2 corners never inflated fully so if you're standing above the mattress looking down it appears lopsided. You can only really notice the dip if you put your pillow in the corner (if you have someone else sleeping in the bed with you) I'm not sure if customer service will do anything to correct this, but I'll contact them later and let you all know how it went.
We purchased this Feb 8, 2014 and it is still amazingly comfortable, as the day we purchased it. We have the King 12" version. I spent a ton of time researching different types of memory foam, densities, materials, etc... and scoured countless forums and read hundreds of reviews on amazon. I narrowed it down to 3 mattresses and ultimately decided to go with this one based on price and the excellent reviews. We had been sleeping on a coil-spring mattress for about 4 years and it was unbearably uncomfortable. It became warped and didn't lay flat. We both slept horribly on it and I often had back pain if I slept wrong on it.
This foam mattress shipped in a few days and was delivered under our car port. I took it upstairs by myself. It comes bundled in a long cylindrical bag about 1ft in diameter and 7ft long. I cut it open and made sure to flip it the correct direction before opening the interior bag. It folded out and expanded almost to full height within a few minutes. The ideal wait time is about 48-72hrs before sleeping on it; however, we only waited a day. We haven't experienced any sagging or other issues in the 8 months that we have owned it so far. Some reviews mentioned a bad smell, but ours really didn't have that bad of an odor. We vented it for the night and next morning and then slapped on a mattress protector and called it a day.
It is very comfortable, but also very different than an innerspring. The best way I could describe it, is that it is more stationary and solid. If one of us moves, it doesn't move the whole mattress; therefore, doesn't wake either of us up. Some reviews mentioned that it is firm and not comfortable to lay on your side. I did find it immediately more firm than my old mattress; however, I have had the best sleep on it out of any other mattress I've had. I sleep on my back, stomach and side, just depending on what is comfortable to me at the time. I also did not note any more heat coming off/staying in the mattress than a normal mattress. I sleep with the ac on on about 70 though. As far as durability, nothing has changed since we purchased it. The dog has had a few accidents on it while we were gone; however, thanks to the mattress protector we purchased, it was unharmed (King Size SafeRest Premium Hypoallergenic Waterproof Mattress Protector - Vinyl Free). I am 6' 2'', 230lbs and my lady is 5' 11'', 160lbs, so combined we have almost 400lbs on the bed. I would say it can easily hold up to that amount of weight without any issues. It was a night and day difference between our coil mattress and would never go back. If you are on the fence, I wouldn't hesitate to grab this. It can be had for under $400 and you can't find a better mattress at that price.
Having dealt with several different air mattress companies on Amazon, none lasted more than 90 days before either their seams burst, they distorted way out of shape, had a chamber let go, or some other issue. This in spite of the fact that the bed was generally used one or two days in a weeks time. So, decided to just buy a Foam mattress since that should last and if you figured out what I have paid over the last 11 months, it should be cheaper in the long run. So, I ordered this product. Here is what I found:
1. First, do not believe the description provided on Amazon or the video on how this unit will arrive and what it will look like. Perhaps at one point the company actually vacuum packed this in a tight plastic roll and then placed it inside of a nice carrier that you could move around, but no more. The unit arrived as a tightly rolled bundle in clear plastic that was NOT vacuum packed and not contained inside of a nice Blue movable container. This roll was in a shipping box that had obviously seen much better days.
2. When you release the plastic, the unit expands and un-rolls. ENSURE that you have this where you want it PRIOR to cutting the plastic away!! Once it is open it is a monster to try and move around by yourself!!!
3. Once the unit is open, there are conflicting instructions that tell you to either use right away or to wait for 48 hours. Within 20 minutes, the center of the bed had inflated, but the sides were VERY lacking. So, I waited 72 hours to do anything with it ( had a convenient trip so I was away for that time). Upon arrival back home, the bed was mostly evenly inflated with the center being slightly higher. Sat on the edge of the bed and immediately sank several inches (compressed to less than half of the original thickness). Moved about 2 feet in on the bed and there was very little compression.
4. So, made up the bed and waited another 24 hours to try the bed. Still same issue. If you sit on any edge of the bed, you sink much more than you would on any other type of mattress. The longer you sit there, the more you sink in!!! After three weeks, it is still the same.
5. As for the memory foam, I do not think that does very much at all for comfort unless you weight very little. I weigh 200 pounds and the foam provides very little support. It certainly gives, but that is about the extent of it. My pillow top mattress that is 20 years old had a lot more support than this bed does.
6. If you sleep in the exact middle of the bed, it is comfortable and well supported. If you move toward any edge, you lose support. So, if you are only going to use this for one person, it will probably work fine. If you are going to use it for two people, you might have issues.
I am not sure if the problem is that the unit was not vacuum packed and so the edges have lost some of their lift or what. But if I had known that it would do this, I would probably not have ordered it.
This bed is probably more usable as an occasional visitor bed than ANY air-mattress that I have tried, but that is about where I would stop. If I was going to make any suggestions here I would say go to a regular mattress place and try out their mattresses and see if you can find one that will work for you. I think you might be happier in the end.
Given the high ratings, I was really expecting to love it. But for some reason, my mattress didn't inflate properly. It's lumpy and the middle inflated the 10 inches but the edges didn't. I'll update my review if the replacement is any better.
Did not regain its size even after a week. My guest ended up sleep on the couch. Very disappointed. CR from Amazon asked me to dispose the mattress and they refunded the entire cost.
I was very cautious about buying a memory foam mattress and even more so... Buying online/ site-unseen. I couldn't be more happy with my choice! This bed is a good dream factory and REM enducer! Coupled with a great mattress protector/ cover (which I also bought here on Amazon and wrote a review) it is the perfect addition to my room. Some peeps wrote reviews about a chemical smell... I didn't experience that at all... Maybe because I put freshly laundered sheets (lavender detergent) on it before I took my nose dive into my #REMCycle. This is one of the smartest buys I've made on Amazon in my 10 years of using this site. I'm going to add a photo of how complete my room looks now... And after I hit submit in this review... I'm going to dive back into my bed for another nap!
Package was a wreck upon receipt. Notably, inner packaging, mattress wrapping is NOT as advertised or described. The mattress comes simply compressed in rolled up plastic, no "outer bag" as described. After 48 hours, this mattress has NOT "fully expanded," ends and edges are lumpy and misshapen. I have requested a refund through Amazon and will update results here but returns are simply impossible. Once you've broken the seal, without factory equipment and space to mechanically compress, roll and wrap, it will NOT fit back within the originally shipping box. You're either stuck with it or could try purchasing a queen size mattress box and try returning that way.
Noteworthy, I ordered the exact same mattress in a twin size for my boy. That box came clean and undamaged, although still no outer bag. Immediately that mattress expanded fully, I slept on it a few nights and loved it and after a few weeks I was confident enough to order the queen size for myself.
Before considering this mattress, read some of the "negative" reviews. I did, but after the twin size was nice I decided to risk it and purchase the queen. For me, that was a mistake. Way I see it, you've got a 50/50 chance...
I usually like a firm mattress but this was too firm. I bought it three months ago and finally realized that my back aches may be due to the mattress. So I purchased a memory foam 2 inch 3 lb density mattress overlay and instantly felt the difference. Much softer but not too soft.
This mattress is amazing I purchased a full a year ago because I loved my boyfriend's , it's so amazing my mom bought a queen for her self. Laying on this mattress will literally heal your body! I like a firm mattress and my mom likes a soft but we both love this one because it's firm but then it forms to your body which makes it feel like heaven!!
Great Mattress! I would've gave five stars if the packing wouldn't have ripped and my mattress wouldn't have a stain. That's a delivery and packing issue, but it's a great product.
Update: after a few months, we are still in love with this mattress. Best sleep I have ever had in my life. Go ahead and get it!! I will say that if you live in high humidity environments, the foam does become softer. We are in GA with average humidity and it is perfect for is. But I would recommend researching how your environment will affect the density of the foam.
So I was a bit skeptical about purchasing a mattress online, but after reading the 100's of reviews on this mattress I thought, How can so many people be wrong? I decided to purchase, and here is my experience. We received the mattress in a very short time, 4 days to be exact (ordered on Wednesday evening, arrived Monday morning). I purchased a platform bed to go along with this mattress, as we were upsizing from a queen to a king. The mattress arrived in great shape, and was vacuumed sealed to about 1" thickness, then rolled into a large tube like shape. Once we removed the outer packaging and exposed it to air, it inflated to full size almost instantly. This really was a neat thing to watch. We allowed the mattress to expand for 24 hours, but after the 24 hour mark we could not see a difference in size and it measured to a full 12 ". So we decided to go ahead and sleep on it. At first, the mattress was very firm. There is two sides to this mattress, one is just the white cover and the other is a grey side that has the zipper to remove the cover for washing. I accidentally placed the mattress with the grey side up then decided to leave it that way to see if it would be ok. It was waaayyyy too firm. After an hour, we flipped the mattress and realized there is about a 2"-3" soft foam on top of the dense foam that eliminated all of the firmness we were feeling on the other side. The feeling of this bed is hard to describe. It is soft and comforting, yet firm in all the right places. Moving from a spring mattress to foam, it has been an adjustment. I have adjusted well, but my husband says his butt and belly sink in and his feet feel awkward because they feel like they are elevated above the mattress. But know, this mattress is medium-firm. It is not soft and fluffy and a bed of roses. It is supportive, yet you feel the mattress molds around you. We are almost 1 week in, so I am hoping that our results stay positive! For the price, you are not going to get a better mattress. If you are wanting a PosturPedic, then skip this mattress and spend the $1500 on one. There is a difference in the price for a reason. This bed is great for Memory Foam beginners and those looking for an inexpensive option to comfort and support. If you are still sleeping on a spring mattress, its time to give it up and move on.
Initial Reaction: I. Freaking. Love. This. Mattress.
Now, let's not get too ahead of ourselves, I only recieved the thing yesterday. But I am in mattress heaven. I am a 30 year old, 5'6", 125 pound female who has been sleeping on the same coil spring mattress since I was 19. For the past I-don't-even-know-how-long I have not been sleeping well. I'll wake up in the middle of the night tossing and turning and cannot go back to sleep. Maybe once every three nights I would get a good-night's sleep. But, overall, I've been one very tired, very grouchy girl. Needless to say, I decided it was time for a new mattress.
Now, I'm not gonna lie, I had probably every 12-inch, full-sized memory foam mattress on Amazon "in my cart" at one point. I just couldn't decide which to pick. Ultimately, I came to this conclusion: Buying a mattress online without trying it out first is a GAMBLE. A big one. Now, I figured I could afford a $270 gamble much more easily than I could a $450 or $600 gamble. If I didn't like it, that would suck. I'd be mad, but at least I'd only be out $270 and not $450-$600. I'd be mad (Hello, single teacher here! I don't have deep pockets!), but I could survive it. And, given the reviews, ratings, and specs on this mattress, I decided to go all-in.
I'm feeling like I should hit up Vegas now or something, because it seems my gamble has DEFINITELY PAID OFF. This mattress is firm, but not too firm. Goldilocks-style, you know? Just right. Firm enough for sleeping on my back, soft enough for sleeping on my stomach or side. Every part of my body sinks in and is supported evenly -- the key word here being "supported." It fully supports ALL of me. And, for a girl with a butt my size, that says a lot. Generally my lower back, just over my butt, gets little to no support, because my big ol' hiney is taking it all. My upper back and butt make an arch and my lower back between gets left unsupported (like a foot with a high arch in a shoe with no egg). Lumbar support is my BFF. When I first laid down on my back on this mattress I really and truly felt little tingles in my lower back. It was like it had never felt the support before and it was cheering for it. Happy back = happy me. And on this mattress, I'm happy on my tummy, my side, and my back. I'm just... Happy!
Here's what I should note: I am a single girl and my adoration for this mattress is based solely on that. I have no idea how it would hold up if shared.
As far as pictures go, you can see pictures of the mattress from the product description, so I decided to add pictures of the packaging. The box it came in was a little beat up (and its ink got ALL OVER ME, so watch what you're wearing when you haul that box around!), but the mattress was still secure in its plastic wrap inside. While nothing was wrong with my mattress, I could easily see how others might get damaged in shipping. I guess that's just another gamble you have to take. And it was a little hefty and awkward to maneuver, but I managed to get it to my room, on my bed, and inside my mattress protector all by myself (and I'm no He-Man!).
Do I think you should buy this mattress? That's your gamble to take.
I unfortunately had to deal with the large items department to return this mattress twice as i received defective or not as advertised mattress twice.
I didn't notice any smell chemical or otherwise.
comes shipped in a bag that was easy to open and remove.
Bad: just about everything else.
Soft, but probably too soft. my three year old is enough weight to make it nearly compress to the box spring. maybe just two defective ones?
The packaging said made in china, but not really surprised.
The first mattress only expanded to just over 5 inches at the edge, and might have a peak around 6.5 or so in the center. (see picture)
The 2nd mattress only reached 4.5 inches and it had some sever deformities around the edges. I've shared pictures that show how only the middle sagged and never expanded. one corner was still flat and wouldn't expand. the inner edge that was wrapped the tightest (center of the role) was wrinkled and never recovered from shipping even well after the recommended 48 hours.
bottom line. I'l look elsewhere.
Update: after receiving a 2nd mattress with issues i purchased another one by visco kids from amazon. here is the link.
I just moved into my first (own) apartment and needed furniture. Sleeping on the floor is nice at first but gets old very quickly. I knew I wanted a queen-sized bed. Did not have a bedframe at first. Very surprised with the packaging, and to be quite honest, was skeptical about the comfort of the mattress (due to the low-profile nature... my previous mattress was a sealy pillowtop).
Immediately after unpacking, it aired out and measured just, under 6-inches thick. I slept on it that night, regardless. It was quite firm. Eventually purchased a used Ikea Malm bedframe and slid the mattress on top of the standard slats. It really does look quite nice. I've been sleeping on this mattress/bed for about 2.5-months now. I can't tell if I'm just getting used to it, or if it started to soften a bit. The mattress did seem like it contours and soften much better with time. Maybe its the slatted base too.
I recently went back to my parents' house and tried out my old mattress... I missed my new bed immediately.
Take-away message: Comfortable, but fairly firm at first (compared to a pillow-top). Modern-looking with a platform-style bed. Gets more comfortable with time. Slatted frame base may help with even weight dispersal and allows the bottom of the mattress to "breathe".
I really enjoyed this mattress for the first year, year and a half. Then my lower back started hurting, and about the same time my wife started complaining about her left shoulder hurting. This is the side she sleeps on. She slept in our guest room bed for about 2 weeks with no shoulder pain. Then came back to our room for the last week she has been complaining about her shoulder again. Well, it's been about 2 years now. Today I spent a lot of time examining the matress and observed that it was flimsy like a marshmellow. I actually sink in to it without the firmness and support it had when I first purchasec this mattress. This would explain my wife's shoulder pain and my back ache.
Just received this 8" twin version yesterday and am already very happy with what I see. Am letting it expand for the full 48 hours recommended before sleeping on it, but by touch it feels nicely firm and has a good tension to its surface already. The picture I've included was snapped less than 15 minutes after unwrapping, and the unwrapping was simple. I did NOT need to use a scissors to open the package. Also, there is ZERO odor. Shipping was quick. I'll update this review once I get a sleep or two under my belt with it. But so far, looks excellent!
UPDATE: Okay. I've slept on it and it is exactly what I wanted! A very firm mattress that provides excellent support. Again, this was pretty much full size within 24 hours and expanded quickly from the start. Also, again I will state for the record, there was ZERO odor with this. Just a great, great product!
SECOND UPDATE: And just for the record, per the info the came with the mattress, the actual dimensions are 75"L x 39"W x 8"H.
A YEAR LATER UPDATE: So. I've had this mattress for a year now and... I still love it! There has been no deterioration of the firmness over time. No odor. It has been perfect. I am very happy that I purchased this particular memory foam mattress and if and when I need a larger size, this brand will be at the top of my list of considerations.
Just had my first night sleeping on it! It was great, so comfortable. I think it was the best night sleep i had in a long time. One small issue I had was with shipping. I chose one day shipping with Saturday delivery becaue I'm moving in my new place on Saturday. It didn't arrive. So I had to sleep on the sofa for two miserable nights. But this has nothing to do with the mattress. It's all ups' fault. Amazon was really quick to refund me the shipping fee so that's good. Now back to the mattress. It came in a box which means it is easy to handle. A bit heavy but I had no trouble getting it to the third floor by myself. Unpacking is very easy too. You just need to be careful only cut one plastic cover (there are two) at a time. I accidentally cut both at the same time so the mattress was getting inflated in the middle of it, which didn't cause much problem though. Since I'm starting off in a new place, I have a bunch of other things to build and assemble. Unboxing the mattress might just be the easiest task.
People warned me against buying a mattress online and I was skeptical about it myself. But equivalent product in local stores will cost at least twice as much. Eventually, after reading many reviews, I decide to take the risk and I'm glad I did. Now I hope this review will be helpful to you if you are uncertain about purchasing a mattress (this one in particular) online (Amazon specifically).
This mattress is MUCH nicer than any other memory foam mattress we looked at! I got this to go on the top bunk of my 3 year old son's new bunk bed and we are SO glad we went with this instead of the one at Ikea that was $25 more. This one is about 1.5" thicker than that one, but I felt like this mattress is much more dense than the other one. My son has slept on this mattress for 3 nights now and he hasn't woke up any of those nights (He is usually up at least once a night, so this is a big deal!). I really feel like he is sleeping so much better on this than he was on the traditional inner spring mattress that he was using.
I was pleasantly surprised at how fast it fluffed up out of the package as well. I pulled it out a day before we set the bunk bed up, but it was fully fluffy and ready to use within about 6 hours. It did have a slight smell, but it was MUCH more tolerable than a lot of other memory foam products that we've tried over the years, and it was completely dissipated within 24 hours. If you stick your nose straight to the mattress now, you might be able to smell it a little bit, but its very very minimal.
Edited to add: the zip off cover is a phenomenal addition! So handy for cleaning!
Overall, I'm SUPER happy we went with this mattress! I think we will probably be getting another one to put on our guest bed as well!
Wow! Best thing I ever did. I was having lower back pain every morning sleeping on a too soft mattress. Since I began using the memory foam, absolutely zero back pain. Love it. Like the way it was packaged and shipped too; environmentally conscience. No odor or anything, just unpacked it, let it expand and began using it. I'll never go back to a spring mattress. Thank you memory foam!
Was really considering the new Foam/Gel topped mattresses, just because that is the "new" marketing for mattresses. My wife and I narrowed it down to the Stearns and Foster Reserve Firm and the Sealy Kelburn II. I was so ready for new a mattress as my lower back was always sore each morning. We went back into store and tried the two mattresses and she said I like the Stearns and Foster. I was hoping she'd say the Sealy Hyrbid but I actually felt a traditional style mattress was the best choice. Boy am I glad she chose the Stearns and Foster. THe bed arrived the next day in great condition, we let it air out from the packaging and put on a new mattress protector/topper. She added a little spray of fresh cotton scent to the topper and when we fell into bed that evening, it was bliss. We woke up Sunday morning, actually earlier than we normally do and both said....that is weird, we slept 7 hours and it feels like we slept 10.....and I had no sore back. We just laid there for couple more hours and enjoyed each others company. The Firm mattress is still very soft and with the light topper that carries a bit of filling it, it works perfect for the both of us. I weigh ~180 and the wife is ~120 One of the best purchasing decisions we ever made.View More Reviews
The S&F Reserve No.2 is absolutely hands down the best mattress I have every layed on in my whole life!! As soon as you lay down on it, you are engulfed by a comfort second to none- sending you to dreamland immediately!!
so far, like the product
We have the mattress for about 1.5 months and so far it's very comfortable. Much better than the last mattress that caved in the middle.
I have SI joiny dysfunction & was so afraid having a new bed but it did not make my situation any worse. Love the comfort, sturdiness & quality! Hope I can say that in a few years & there is no breakdown.
The edges stay firm but the bed conforms to your body
I have never slept better than on my Stearns & Foster Lux Estate Hybrid mattress. A complete restful night's sleep is so important and I had no idea what I was missing until I slept soundly on my new S&F mattress. I now look forward to going to bed and wake up each morning well rested, energized, and excited to greet the new day. I love my Stearns & Foster Lux Estate Hybrid mattress and recommend it frequently. It is a well-built, solid mattress designed to provide lasting comfort and stand the test of time. When my new mattress arrived, I was ecstatic. It was even better than expected. It is beautiful to look at, but is solid, strong, and durable. The hand-tufting, encased coils, edge protection, rich fabric - the precision and craftsmanship - all give this quality mattress a luxury feel. The mattress has a lot of heft and durability. It is a solidly built quality mattress and foundation that feel like they will stand the test of time. *This reviewer received a mattress at no cost as part of a product sampling program.
This mattress is a very recent purchase. So far, so good. My hope is it will withstand ordinary wear and tear and afford me a good night's sleep for years to come.
very soft and comfortable, but seems to developed cavity over a period of time.
So far so good
still getting used to it
I am not accustomed to writing a negative review, especially after reading so many reviews that are positive; but please beware because you too could experience the same circumstances that we are currently experiencing. Unfortunately our experience with the Dartford Ultra Firm Mattress Set is not so positive; perhaps it is possible that we received a “substandard set”. At any rate, my husband and I saved and planned for this very expensive purchase for our retirement comfort and because we wanted a very high quality mattress. Additionally, before we made the decision we read numerous reviews, and we were convinced that this Stearns & Foster mattress would be the best for us. Well we’ve had our set for a little over one year and we have rotated it approximately twelve times just to keep it balanced, and still it has sags and there is a very conspicuous ridge in the middle of it.
We were informed that Macys has a very strong Customer Service satisfaction rate, so we contacted Macy’s regarding our experience and they advised us that an inspector would evaluate our concern and provide feedback to them. As we assumed it would be, the evaluation was not to our advantage. So it appears that the purchase that we thought would be very satisfactory especially given the reputation of Macys and Stearns & Foster, did not provide us with the value, quality and comfort that we expected Macys to stand behind. I would advise everyone to think twice about purchasing a mattress at this price point from Macys.
Purchased adjustable mattress from Sleepy's. I paid almost $4,000 for this mattress. A hole appeared in the mattress after two years. It is getting bigger. Stearns and Foster refuses to either repair this mattress or replace it. I am still paying off this mattress.
I have to give Bedding 0 stars. I have the bedding for less than 5 years. My husband and I are senior citizens (72 and 75 years of age). We took the proper steps, according to the Warranty Claim. Which is a process consisting of taking numerous photos of the king size bedding: remove mattress, box spring take photos, measure sinkhole with a string etc. That being said - this was not an easy job. The photos did not show the sinkhole correctly due to our inexperience of performing this task. Our claim was denied. I wanted a representative to come to my home and take professional photos - that is not their policy. They would like us to retake the photos - they do not care that it would be basically a hardship for us to go through that procedure again. Do not buy Stearns and Foster Bedding. What good is the warranty.
I purchased the Beth Luxury Plush mattress on 5/27/2012 from Ashley Furniture Company. There is a sag in the middle and no matter how much I try not to roll into the sag I wake up in the middle of the night in the center where the sag is with back and hip pain. I read the reviews and realize I am in a hopeless situation. I am waiting for my appointment to have my sag measured but I already feel like it is a waste of time. It's really sad how this company is selling consumers very expensive mattresses and then have all these crazy loopholes in the warranty. Just from the number of consumers that have complained about the same issue I'm sure they realize that this is a major issue with their mattresses. I am already preparing myself to buy a new mattress because it is impossible to sleep on my Luxury Stearns & Foster. I am currently sleeping on a Futon bed in my spare bedroom as I wait for my measurement appointment.
We bought a Stearns & Foster mattress about 3 years ago. We were told it would provide great support for our back. We were also told it would not sink in on each side. This mattress sinks on each side and there is obviously a big hump in the middle. This all started within the first 6 months. We have turned the mattress, stood it up, whatever we could think to get rid of the sunk in parts. We are extremely disgusted that we spent so much on this mattress and are currently shopping for a new mattress. My husband and I are tired of waking up with extreme sore backs. My husband a lot of times ends up on the couch to get a better night's rest.
I purchased a Stearns and Foster Cora Queen sized mattress from Sleepy's in Maryland in June 2014. After a year, I noticed indentation in the center and on the top corner. I noticed that my body aches and that it's hard to get out of the bed because of the center indentation. For the past six months, I noticed the back aches worsened. I put in a claim form to Stearns customer services on February 26th and have not heard from them. After reading complaints about the same exact thing regarding the Stearns and Foster mattresses, I see I'm not the only one. I paid a lot of money for this. My last mattress lasted the whole 10 years before needing a new one. After reading the complaints, it looks as though it's difficult to get your money back even though you are under warranty.
I'd like to start out by saying that I have loved and slept incredibly well on my S&F Thornwood Lux Firm mattress for several years. Additionally, everyone who has slept in my bed has commented on how comfortable it is (even now, admittedly). However, having said that we're at the 6 or 7 yr mark and it's definitely showing signs of wear. I'm a bigger girl, so I understand that takes a toll and can create indentations. I rotate my mattress a few times yearly in an attempt to delay wear, but now it's hard to find a spot without a dip. I tend to wake up in the morning with a sore lower back, and I can no longer sleep in past 7 or 8 hrs. I have read that mattresses tend to give you 7-10 yrs on average, and I was hoping that being a more luxurious and reputable brand I'd make it to the end of that time frame with this one. Although I was looking to possibly replace it with another S&F, some of the reviews of newer models make me question if that would be a wise decision.
Please beware of a mattress from this Company. We are having the same issues as mentioned by most on this site - sagging and dipping of mattress where you sleep. Stearns & Foster will not do anything. Paid thousands for this mattress. Do not buy this product. Poor craftsmanship and very poor customer service. Beware Beware Beware!!! Would give "0" stars if it were an option. Shame on you Stearns & Foster.
I purchased my third set of Stearns and Foster mattress in June 2014. Eight months after it started to sag. I filed a claim with the retailer, they sent their expert at my expense. Conclusion was that for the warranty to take place the mattress had to have 1-1/2 inch of measurable sag. Out of luck and out of $2,705.17 for the Emilia Rose PL Queen mattress. Needless to say that we cannot sleep on that bed any longer because it may not fulfill S&F's 1-1/2 inch requirement but the mattress sags and there is no good sleep on it, not as the retailer suggestion that the "mattress is conforming to your bodies". Very, very disappointed. I guess that we no longer be purchasing this brand.
Bought the Stearns & Foster because of thinking more money means better product. No way, it is the opposite with the Stearns & Foster firm baroque. It is very uncomfortable mattress compared to my Serta perfect sleeper. I own Serta perfect sleeper firm already and this Serta is much better for me than Foster. I'm in progress of returning back the Foster any day now just waiting to order another Serta perfect sleeper for half the price and much better comfortness. Now I know when people say more is not better and like channel designer said less is more.
I honestly can't believe how awful this mattress is, and I've purchased quite a few over the years. Like many before, I got this one from Art Van because they've always made the process easy, and have a good selection. I went through their mattress match-making system and really took my time selecting. I thought I made a good choice, and was very happy with it at first. Within a year, we both could feel a definite sag in the middle, developed worsening back and hip pain, waking constantly.
I called Art Van and they courteously sent a service rep out to "measure" by stringing a line across the top with weights on both ends. To meet the requirement for "failure" I learned that a mattress has to have a 1 1/2 inch measurable sag. The problem with this is that the plush top mattress can still have the foam and cushion stay "up" while the firm foundation under it has clearly weakened. Mine "measured" about 1 1/4 inches so it appears I'm out of luck. I sure wish I would have looked for reviews because it certainly is easy to find people who have had the same terrible experience. Let the buyer beware.
I've read the negative reviews about Stearns & Foster and agree with every one of them. My king mattress is a Queens Gate ultra firm, is five years old and is defective in the center. Of course the fine print in the "warranty" specifies the inches that it has to sag and says I'd have to pay for inspection and transportation. I couldn't figure out why my back and hip (I'm a side sleeper) were hurting and waking me up at night. Then I felt the center of the mattress, which is where I was sleeping, in a moment of revelation. And although you can't see a sag in the middle, you can feel the difference between that area and the parts of the mattress that would be the twin size areas. It's insidious and of course gives the manufacturer an out from giving me any consideration. So I'm sleeping on one side of the mattress, which will also obviously degenerate.
I'll never again buy this brand. I tried to call their customer service number, and was told via recording it'll be closed due to "unforeseen circumstances" and they don't know when it'll open. Lovely. Whatever happened to pride of manufactured product, or customer satisfaction? I'm not even trying to deal with Sears, which is not much better. I'm waiting for Sears to send me the credit card statements so I can send it on in another post.
I'll never again buy this brand. I tried to call their customer service number, and was told via recording it'll be closed due to "unforeseen circumstances" and they don't know when it'll open. Lovely. Whatever happened to pride of manufactured product, or customer satisfaction? I'm not even trying to deal with Sears, which is not much better. I'm waiting for Sears to send me the credit card statements so I can send it on in another post.
So we received our 4th replacement from Stearns and Foster and decided to switch the type of bed all together. Sears was great to work with, they even credited us $890 on the difference of the upgrade so we paid an additional $300 to go with the lux estate ultra plush hybrid bed. This bed is soft as expected unless our other plush beds that were delivered were hard and felt cheap and the knobs were laying on top of the mattress instead pulled down. The adjustable base sometimes goes down on it own and smells weird still after 3 months. Smells like hay is the only way I can describe it. But I would recommend the lux estate hybrid ultra plush bed if you are looking for the softest bed!
I would give zero stars if possible. I purchased a high-end Stearns and Foster bed a couple of years ago. I noticed the indentations about a year after purchase. I thought my back and hips were hurting due to exercise, but I think it's this cheaply made bed. I can't believe they are allowed to stay in business with ripping people off. We had a bed before this one for about 20 years and no problems. I don't think beds should cost $3000 and last a year!
We bought a Stearns and Foster in March 2013 at Sears in Columbus, OH. We now feel like we need to buy a new mattress because of the indentations and sagging causing us back pain. Will never buy another Stearns and Foster.
Have this Stearns and Foster high profile for just over a year. 14 mo. to be exact. I weigh approx. 130. Live alone! Stay home 6-8 mo. a yr. This mattress crapped out in about 6 mos.!!! I'm disgusted! 3 grand plus for the Lux! No! I've paid people to rotate, after a few weeks I'm in a rut. Just awful.
Bought a bed March 2015. The middle is already sagging. Called the customer service for Sleep Train. Erica informed me that all claims would be denied because I did not have a bar with a leg in the middle of my frame. Of course, I was not informed that was recommended when I first bought the bed for $1800. With all the bad reviews, on this site alone, I will STAY AWAY from any Stearns and Foster bed forever!!! The customer service was of no help. On a side note, as I was talking to the salesman about my problem, someone else walked in with the same problem. Guess what kind of bed that was??? Stearns and Foster.
We purchased a Stearns and Foster king Douglas House LXP with box springs for $2,500+. Clearly this is the worst mattress we have ever owned. Within a year the mattress sagged, though not more than 1 inch. But it was like sleeping in a wagon wheel rut. Hips, shoulders, back and knees ache every night. Stay away from this product.
We bought our king size mattress about 6 months ago and two months into it there were sagging spots on each side. The indentations are so bad that sleeping has become very uncomfortable. I feel cheated and taken advantage of. Will never EVER buy another S&F product.
I bought the Stearns & Foster Queen mattress for $1500.00 and within 2 years the middle sagged so bad I had a hard time getting out of bed. I am physically fit, normal weight and swim laps regularly, walk and stay active. This bed made me feel tired and achy every morning. I finally replaced it with a Jamison for half the price and sleep great now. I put the S & F upstairs in the guest room but no one wants to sleep on it. It will go out on the curb.
My Husband and I purchased a King Stearns & Foster Mattress/Box Spring from Ashley's Furniture. 22 days after sleeping on the mattress - deep sleep indentations started to incur on both side. I called Ashley's upset and scheduled a rep to come out to measure. 1" in deepest spot (after 22 DAYS!) and rep said warranty only replaces at 1 1/2". Again, why should we even have to call a rep after owning a mattress for 22 days?? I read reviews warning me about sagging issues prior to purchasing and I took a chance that it wouldn't happen to us. Just like other postings - I was also told to just keep having a rep come out until it reaches 1 1/2". Very disappointing that we replaced a good mattress that we had with this one. I will not be purchasing a S&F again.
I purchased a Stearns and Foster queen size bed and box spring that was promoted by the sales representative as a superior bed set that was very firm. It was firm to my satisfaction when tested on the showroom floor, so I purchased it believing I was going to receive a very firm, high quality bed set when delivered..Shortly after delivery, the bed dramatically lost its firmness night after night. The normal body indentations you were to expect I read about on the Stearns and Foster website that were surpassed in the first two months.
Updated 12/16/2015 - I purchased a queen Stearns & Foster bed set, and after only a couple of months with just myself sleeping on it, the bed began to sag uncomfortably. But not to the satisfaction of the warranty requirements when measured by an individual Sealy sent out to my house to measure the bed in a place on the bed where it is impossible to sleep. Plus it was measured many hours after I had awaken and was off the bed, whereas any indentation that was there had risen to a perceived normal level. Customer service was unprofessional and unsympathetic when dealing with me and my concerns regarding the purchase of their product and the questioning of their warranty evaluation methods. If you are considering purchasing a Stearns & Foster bed, do your homework by reading the many reviews on the net, test many beds and research the ones you test. Good luck and happy shopping.
I bought a Stearns and Foster Firm Luxury Mattress in March of 2014. I thought I was buying comfort, boy was I wrong. When waking up in morning, we find that our hips are extremely painful (we are both side sleepers). We also find that we roll to the center of bed. I called Ashleys (that's where I bought it from) with my problem. Appointment was made and craftsmen came out. He said that I did not have a depression of 1 1/2 inches and that there was nothing they could do. I said what about my warranty, he said I did not fall in the guidelines. I bought a firm bed not rock hard. So I'm stuck with a product that I cannot use without waking up in pain.
Paid over $2600 for a king-size Stearns & Foster mattress at Sleepy's. Came with a 10 year guarantee. After 2 years, terrible indentation on both sides where we sleep. After trying to use kit they send from Marshall Mattress and downloading pics, could not do. I am a senior and this was very difficult. Called and asked for representative to come do. After much begging, pleading and screaming they sent rep.
Received a call from Sleepy's only 3 days after this (before rep came) and they told me claim denied and mattress satisfactory. I could not believe my ears. When I said, "Oh really? They haven't even been here yet." Person on phone was speechless. After rep came and actually said to me, "THIS MATTRESS IS HORRIBLE" I got a call days later from Sleepy's telling me depression in worst spot was 1" and warranty Stearns and Foster puts out, depression must be 1 1/2". I told rep, "I am going to chiropractor regularly and what am I supposed to do???" She answered me stating I should call back in January and maybe sinkhole will reach 1 1/2." I could not believed my ears.
This is ridiculous and totally unacceptable. I will be calling back every single month demanding they remeasure. I am so disgusted with both Stearns and Foster and Sleepy's. After reading other reviews, I realize this is ongoing problem and horrible company and mattresses. DO NOT BUY STEARNS AND FOSTER!!!
I bought the Stearns and Foster Italian Garden mattress and right away it had deep body impressions. It was replaced and the new one only 2 months old has the same deep body impressions. For $2800 I expected more.
Always suspect companies that leave no way of contacting them on their website. At Stearns & Foster's website you can read all kinds of fancy writings, but no e-mail address to contact them. There is an 800 number and good luck trying to talk to alive person there. You can even see the "file a warranty claim" link on their website, but it does not work (broken link). It is a shame... The company sells mattresses for thousands of dollars and does not stand by their products. When it comes to warranty their defective items, it hides behind Sleepy's, Mattress Marshalls and the "fine print" on their warranty. My experience with Stearns & Foster was terrible in all aspects: the product - low quality, the support - none whatsoever, and the people there - always acting like I did something wrong and never at all interested in learning why their product failed.
Just like most people, our mattress started to get the sinkhole. I called the warranty department who sent us a "kit" so we could measure the sinkhole. It was a pain to take all the pictures with string. I put extra weight on the ends of the string which made a difference, BTW. While we were doing the pictures I discovered that the box spring had a huge sinkhole too. It was becoming a huge pain to get the pictures and do the warranty so we decided to try buying a new box spring for our King size bed which solved the problem. When we received our new box spring we took apart our old box spring and discovered that the metal frame bends super easy. I think the problem is in the box spring for a lot of these mattresses failing. It was cheaper to replace one of the box springs than a new mattress.