Sealy vs. Symbol
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Sealy
Sealy is one of the most recognizable mattress brands in North America and globally. As a mid-grade brand of the Tempur-Sealy conglomerate, they are well-known for selling competitively priced options in a variety of designs, like all foam and spring. Sealy is intriguing, having adapted its brand from in-store only to also offering online choices. With many firmness options, most customers like their Sealy mattresses, but there are some durability complaints reported.
Symbol
Symbol mattress company was founded in 1961, focused originally predominantly on commercial mattresses including mattresses for schools and health care facilities. Over the past few years, they have used their commercial backing to release consumer products through retailers in the Midwest, Northeast, and South Eastern U.S. They boast American made fabrics and manufacturing and use certified Certipur-US foam (which is low in volatile organic compounds) on some of their mattresses. Most customers like their mattresses at first, but there are some that experienced issues with durability.
Based on our aggregated reviews and our scoring method, we recommend Sealy Posturepedic in this match up!
See Our Full Review of Sealy Posturepedic
Mattress Score
Overall Score:
Sealy Posturepedic: 7.3/10
Symbol: 7.2/10
Customer Satisfaction:
Sealy Posturepedic: 7.3/10
Symbol: 7.1/10
Price Value:
Sealy Posturepedic: 7.1/10
Symbol: 7.1/10
No Back Pain:
Sealy Posturepedic: 7.5/10
Symbol: 7.2/10
Price:
Sealy Posturepedic: $619-$5798
Symbol: $189-$1259
Sealy Posturepedic:
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Symbol:
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Sealy's Owner Satisfaction
Not all sleepers like these mattresses. Some sleepers report feeling satisfaction with their new bed, but others not so much. One of these mattresses may be great for you, but it makes it harder to predict. Read on below to learn more and to hear from customers to see if one will work for you.
Sealy's Supportiveness
Some reviewers feel good amounts of support in these mattresses, but some others have complained about loss of support. For those that are heavier or require more support because of achy backs, do some added research before purchasing.
Edge Support
There are mixed feelings about edge support for these mattresses. Some folks have reported good amounts of comfort throughout the mattress, but others had issues with supportive comfort and changes in support.
Sealy's Durability
We all want a mattress that is going to last over a decade, and when our mattress causes us back pain after only a few months, we feel terrible That said, it is much more difficult to find the right durable mattress nowadays. With more companies than ever, companies fighting for profit at the demise of quality. When it comes to these mattresses, some sleepers had issues with durability. It doesn't mean that durability issues will happen to you if you buy one of these, but make sure to read up on the warranty and return policies before buying.
Symbol's Owner Satisfaction
If you are examining this brand, take a look below for more details about these mattresses. Unfortunately, they get poor ratings from some customers. Some have had great things to say about how their mattresses work for them, but many others have had complaints about feel.
Symbol's Supportiveness
Supportive mattresses help align the back properly and help keeping things comfortable for years. Most customers describe these mattresses as having good support, but rarely, some customers have complained about supportiveness.
Edge Support
Edge support is an important attribute for great mattresses and Most experience these mattresses as having desirable edge support Most customers report that these mattresses do well on edge support, but some who are heavier may experience some decline.
Bowling Ball & Density Tests
A bowling ball test is a great way to measure mattress firmness and support. These mattresses do a great job at providing support for most customers, but some folks may experience issues with support long term.
Symbol's Durability
These mattresses may not be as durable as you would hope after buying. Over a shorter than average time period, some sleepers have had issues with durability and feel. If you are larger or are looking for something supportive, these mattresses may comfort you initially, but take a look at the mattress specifications and reviews before buying.
Browse Sealy Customer Reviews
It really is a top quality innerspring mattress. It REALLY is!
I did a lot of research before buying this mattress. The deciding factor was the recommendation of Consumer Reports. When I first received this mattress, in a square box, I was soooo disappointed and upset. I attempted to return it before opening it, but realized how expensive shipping would be. I returned to the website and their were no reviews but I searched some other mattresses with the same features and price points and discovered that it would, when unfolded, rise to it's full 12 inches and it did indeed have cloth covered coils (innersprings). It Did rise, and then some. I think it's about 13". Very comfortable, everything Consumer Reports said it would be. It's a little firmer than I would like it to be. It's not hard by any means, in fact it's quite comfortable and very good for my husband's back, he likes it a little firmer than I. after putting a good quilted mattress cover on, it added just the amount of plush and squish I love. I get a good night's sleep and wake with no stiffness or aches. I really like it.
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Good matress
Excelent matress, I wasn't sure to get it for my daughter since it didn't have any reviews but after a month of using it, she loves it, firm but comfortable; stays cool and no more joint pain.
Do not buy this !
We bought this mattress 2 3/4 years ago and I've been having chronic severe back pain for over a year. I had noticed that the bed definitely sinks in the middle when I lay on it and I'm a hundred and fifty pounds. We've only had this mattress for going on 2 years & 9 months. We loved it at first, until the past year. I didn't attribute my back pain to the mattress until I slept somewhere else and my back pain was considerably better. Everyday when I wake up after sleeping on this mattress my back hurts more than it does all day. My boyfriend has been sleeping in the basement on the couch because of his work shift for the past 4 months. When he sleeps on his mattress on the weekend he says his back hurts too. I just submitted a warranty claim, but have a bad feeling that I'm going to get the runaround from the reviews that I've read.
... of metal coil and 4 inches of foundation nothing like I was expecting a
This matress is inches of metal coil and 4 inches of foundation nothing like I was expecting at all
Sleeping Great
My old mattress was very soft, in comparison this one is a rock, but I don't wake with the same sore spots. I have arthritis through out my back, shoulders, hips, etc but I'm sleeping better with this Sealy.
1 year later and I would certainly buy this mattress again.
sweat factory!
Mattress is about 1yr 4m old and is terrible! It's well worn and sagging where I sleep and the amount of heat the 'cooling gel' holds in is ridiculous! I sweat all night long and wake up drenched. I wash the sheets almost every day now. I don't know what we were thinking when buying a foam mattress. When you squish foam it seals up all the holes in the foam eliminating it's availability to breathe! No brainier if we would have thought about it. Skip the foam it's not worth it!
Was worried that it was to good to be true
Was worried that it was to good to be true.not a single thing wrong with it and it's absolutely wonderful to sleep on.saved us over a thousand dollars.
Soft bed, very comfortable but not for me
I bought this bed from another place and thought I would give it another review to help others out. First off I'm a bigger guy who is a furnace in bed with lower back probIems. I spent a month in the bed to give it a chance but ultimately had to take it back. It was soft enough to be comfortable and fall asleep in easily. Around 3-4hrs in I would feel my back slowly be unsupported and I would bottom out to the foam base layer due to my weight and the heat I put off would cause it to soften. I noticed though before my back would be unsupported I would sleep deeper and easier. My fiance is a belly sleeper and the softening would cause her minor back aches but she had liked the softness and comfort too. The bed felt as warm or a bit warmer as a spring mattress with a topper on it but a lot less hotter than a memory foam without gel. There wasn't too much off gassing. Overall construction was good but felt like this was for a lighter, cooler person.
Pretty nice mattress
Love it so far.I've had it for a few days and wish i would have done it a bit sooner.maybe is just me coming off an old futon 😝 but it's definatly plush but still firm
TRASH!
If I could give this matress 0 stars I would. After one month I noticed a moldy smell around my bed, I pulled my matress cover to find the smell coming from all over the matress. It's not chemical, think mold dish sponge. It's also sinking by bout 1/2 an inch, I weigh 160 lbs, that's after 1 month.
You can assume that any good sealy review is a plant/fake review. sealy is a trash company that makes trash products. I'm out $550, have no bed to sleep on, and couldn't be more furious. BUYER BEWARE!
Wasn't intending to get a foam matress, but...
I am 6'3'' and weigh 220 pounds. I prefer a firm mattress and have only slept on box springs my whole life. I am a side sleeper exclusively. I went to 2 separate mattress retailers and laid on every mattress on their showroom floor. Both times I gravitated to this mattress. It is the most firm of the 3 Optimum model mattresses. I laid on all 4 of them as they were side-by-side. They got softer and more expensive as I went up the line. I've only had this mattress for a week, so my review is an early one. I had no intentions of getting a foam mattress when I went shopping. I was concerned about comments about them sleeping hot. This mattress does not sleep hot in any way shape or form. The salesmen explained to me that the initial Optimum mattresses didn't have enough cooling gel and they have added more and it has resolved that complaint. I concur. I haven't noticed any problem with sleeping hot. The biggest thing you will notice with a foam mattress is you won't feel any pressure points like a box spring. When I laid on any box spring, I would immediately notice a pressure point on my hip and my shoulder. I don't feel anything on the foam. I have slept just fine for the past week and no complaints of back pain or any pain in the AM. I am impressed so far. Will have to come back on in a few months or a year and comment on how well the mattress is wearing. I have also read comments about this mattress having a odor when delivered. The mattress and the box spring were both in plastic when the delivery people unpacked them and installed them in my bed frame. I didn't have any odor at all, so I'm not sure where that is coming from? I bought 2 of the Optimum pillows which I slept on before my mattress was delivered. They smelled a bit for a few days, but it gradually went away. I did not buy this mattress from Amazon, but decided I would comment on it here after I did buy it. These reviews of all kinds of mattresses are so frustrating. Who is commenting? The company that makes the mattress? The competing company? Disgruntled employees? I am just an ordinary consumer that needed to replace his 25 year old box spring mattress. I've owned 3 Sertas and a Beautyrest. This is my first Sealy. The salesman was telling me that several of these companies have bought out each other, so they are all about the same manufacturer now. I am pleased with my choice so far and recommend you go lay on this mattress if you prefer a firm one. This was the most firm of all the foam mattresses I laid on.
It is the worst purchase I have ever made in my life
I can't believe how much money I spent on this bed! It is the worst purchase I have ever made in my life! I have never had such severe back and hip pain when I wake up in the morning. Do not waste your money on this or Sealy's adjustable (head up only) frame! You can feel the space in the frame when your head is raised through the mattress…terrible!!! I recently spent two weeks away from home sleeping on a cheap mattress and felt so great in comparison to being back home sleeping on my expensive junk!!!
Has yet to get comfortable.
I've had this mattress for 8 months and it has yet to 'break in'. When we went to mattress store, we laid on all of them and ended up with this model. It felt perfect. For some reason, the one we got is like a brick. Both my partner and I are on the lean side, but still.
very disappointed
I bought this mattress on march 15 and the first 4 nights I loved it no back pain and very good support but then I started noticing that although the memory foam always went back to its original form the inner layers of non memory foam on the where getting softer and I no longer had a firm mattress. Im a stomach sleep and this mattress turned onto a nightmare I hated how soft it was and when I was watching tv my bottom would sink in all the way. I no longer have mid back pain like my inner spring but now my neck and shoulders hurt from the rest of me sinking and putting stress on my shoulders. The box spring on this matress is horrible it does not provide any support and the whole motion transfer thing was as advertised for the first week after that i could feel my husband moving. Not as much as an inner spring but not was it was when i first got it well to top it of on the first week of april I called the store where I got it and told them it was sinking and sure enough a tech came and siad it has sunk 3/4 of an inch in less then a month so they gave me the option of getting another one or one for greater or lesser value. I decided to get the tempurpedic contour select it was $1300 more but my parents had bought one a week before I got my sealy and the tempurpedic is still as great as the first day so I didnt wanna risk it with getting anything else. Now im sleeping like a baby and glad I could change it.
Worst Mattress with 10 year warranty Sales Tactics
reviewed on Dec 05, 2018 Purchased Sealy Posturepaedic from Harvey Norman, Warwick,QLD in March 2016. Within two years of use the mattress has sank in the middle, low enough to make uncomfortable even to just lie down rather sleep and cause body aches. Have rotated the mattress periodically as specified but just not durable even though the warranty is 10 years. The warranty terms and conditions doesnt justify for claims. 30 35mm sag is deemed to be normal in their terms. But given the width of the double mattress not much, that sag is substantial enough to cause issues to the body. They claim to use titanium springs for durability in their mattress. but having used for two years it has to be concluded that it is poorly engineered and the quality of their product is compromised for a rip off.
Sagging again!
Put he’s a queen size Sealy from Macy’s in ChicAgo burbs in late 2017. Paid about $1,200 tax and delivery. Started to sag really badly in the middle after 5 or 6 months. I called Macy’s to complain since it’s under warrenty. They sent a technician out to review and look mattress over. The tech measured the depth of the sagg and it was well over 2 inches in the middle. I’m 5’8” and weigh 175. This is a sealy brand but I don’t have a model number. It was on the softer side with a pillow top. My back and hips were sore every morning. Macy’s made good on the warranty and I chose the firmer model as the replacement. Well, 6 months later I’m laying in a huge gully or canyon again. I’m beginning to wonder if these Macy bought models are more low end then high end. Time to call them back and replace number 2.
Poor Customer Service
I will never buy another product from Sealy. I bought a Thermapedic Mattress made by Sealy from Rooms-To-Go. The adjustable base would not raise the mattress within two weeks of purchase. I was directed to Sealy through RTG customer service. The Sealy agent stated that the base needed resetting. She wanted me to go under the bed to get a box to reset the base. When I informed her that I was unable to go under the bed, she told that Sealy does not send repairmen to reset the box. She told me to call her back when I could find someone who could go under the bed. When I informed RTG of her response, a RTG repairman was sent He went under the bed and retrieved the box. He stated that the adjustable base was broken. Resetting the box would not have fixed the problem.
Noooooo
Horrible hard and very thin not even worth what I bought it for
POOR POOR POOR POOR DONT BUY IT
I got the mattress I was highly disappointed. To begin with its a 3 inch mattress. Not happy at all. This was the worse mistake ever. I returned the bed and mattress. Had to take a $125.00 restocking fee and a $50.00 re delivery fee. Plus the only way that I can trade it in was if I bought a new bed so I will take the loss this whole thing leaves a very sour taste in my mouth and I will take the loss the picture above is very misleading. do not buy this product
Uncomfortable mattress. Could never have imagined how terrible it is.
The mattress is so uncomfortable!! Ughhh! Hate it will not keep
Not as thick as it looks but still good
I ordered before the previous review but read said review before my order arrived. So I was not surprised when my order arrived and the mattress was thinner than I originally expected. It looks much thicker in the picture. The box spring is probably double the thickness. With saying that, it is still a good height if not on the ground. The mattress is quite firm but I still go right to sleep as soon as I lay down whereas that was not happening on my old mattress. I would reorder.
Mattress is NOT as pictured.
I ordered this mattress online. Cheap & cheerful... or so I thought. The mattress was delivered today, its smaller (in thickness) than the box springs. The image on this product is completely misleading. The mattress is probably 2-3 inches thick. Completely disappointing & extra frustrating.
Great choice.
Buying a mattress online is risky. However, if you are not physically able to get out and shop, you may have to do what you have to do. I bought this knowing I wanted a mattress with a plush top. I wanted it to be durable and strong enough to hold but when I laid down on it - it was soft for arthritic patients. I love this mattress. I look forward to going to bed and I don't wake up in pain from laying on a hard mattress.
Mattress to soft
The matteress is to soft. I should have ordered a firm
this is a great mattress. it has made my sleeping much better!
Great mattress equals many great nights of sleep! Plus the delivery service was great also.
for what I paid-definitly worth it.
liked how I got a good deal around presidents day.
Nice looking matteress
I had thought I had ordered a firm mattress but a plush pillow top was delivered. I was gone at the time it was delivered at my house, the old mattress & box springs were gone and the new this set was on the bed. So, it couldn't be returned.
To plush
I ordered this bed set on line with out trying it out big mistake. I'm sending it back, its like sleeping on a deflating air mattress. I woke up soar it's just way to soft for me.
Great sleep - Great savings!!
I saved a ton of money of my new Queen Sealy mattress and am now sleeping better than I ever did on one I spent double on!
Great buy
We bought this bed on sale and were not disappointed! This bed is amazing. It is definitely plush and not a firm mattress. The delivery service was outstanding too. They called us often to update us on a time and they were in and out and made sure everything was perfect.
I sleep very well on this Mattress
I sleep very good since I purchased this mattress !
THANK GOD
I have a bad leg and need surgery from a injury 40 some years ago while in the military and this mattress is a GOD sent for my back as well.
Thought this was a great bed
Me and my boyfriend purchased a new bed and we're surprised that after 6 months the quality is horrible the bed is already dented as if the bed was years old. I am very disappointed with the quality of this bed. I will have to do my research more thoroughly next time before I purchase a new bed.
I returned this because I ordered the wrong item
The mattress was as indicated, but I needed the firm pillow top so I returned that mattress and box spring and re-ordered the firm mattress only. It was for my guest room bed that has storage drawers, so when I received both pieces the bed was to high, you need to be 5'6' and up to be able to sit or get in the bed. (:
Excellent Mattress Set
I love this bed. Very comfortable. I would recommend this Bed to friends and family.
I really like this mattress.
My mattress arrived in the time frame that I was told it would come. It is a great mattress.
Amazing Mattress
This was a perfect purchase. Arrived on time, white glove service, and the most comfortable bed I've ever slept in. Highly recommend!!
Too Soft
I would not recommend this set at all it is extremely too soft. It is so squishy that when I sit on the side of the bed to get out, I feel like I am trying to pick up my butt off the floor. It is not comfortable because there is no support.
Well made mattress in firm
I have a tender back and don't wish to sleep on a tender mattress. I found Sealy Essentials Holly Hills Firm Mattress paired with the special box springs saved my tossing and turning to into a great night's sleep. I feel refreshed when I wake up with no back pain or discomfort.
Excellentt value and quality
I purchased this mattress for a redecorated "kid's" room/home office. All of my grandchildren are teens now and the daybed no longer accommodated their growing bodies. I love the quality and value of this product. The mattress is firm, but comfortable, and is an extremely good value for the price.
Browse Symbol Customer Reviews
Symbol Mattress
We purchased our queen matress about a year ago. Loved it at first but now its broke down in the center. The place where u bought it tells me its not in warranty since i didnt buy the box springs with it. WELL I WASNT INFORMED OF THAT WHEN U PURCHASED IT or i would have got the box springs. Now im out 600 dollors on a 5 year warranty mattress. I will tell everyome i know about this. My company i work for purchases all its matresses from these people for campers. NOT ANYMORE
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Symbol Mattress
We purchased a Symbol Executive king set approximately 15 yrs ago. It came with a 10 year warranty. We turn it regularly and it remains the most snug, yet firm and comfortable set immaginable. We are now searching for a dealer in our area for a queen set for the guest bedroom.
Finally happy with my bed
I am not generally picky at all about my bed, but my last Tempurpedic mattress was falling apart after the last 8 years and I needed a new one. I went into the local mattress store and noticed the low prices of Symbol. After laying on the bed, I was sold. The only thing I haven't liked is that it is sagging a tiny bit, and it has been just about 5 months. But, so far, definitely comfortable!
Indents and poor quality
After reading the other complaints and answers, I guess I'm basically screwed. My queen size mattress is 3 1/2 yrs old and has indents in it. I've been rotating the mattress every 3 months so now both sides have intents. Also I have never seen a queen size mattress that you could lift with one hand, which leads me to the conclusion that this is a piss poor quality. I will NEVER buy or recommend a Symbol mattress to anyone.
I am on my second mattress set in 4 years...
I am on my second mattress set in 4 years. The current set is about a year old. It is not worth the time and money to get it home. The current set is sagging in the middle. My neck and back are killing me. I am disabled and of course I live on a fixed income. If I could afford to do so I would go purchase a new set by another maker. Then I would drag the Symbol out and burn them. To get them replaced the last time I can not tell you how many phone calls I had to make and how long it actually took for them to replace the set. The warranty is not worth the paper it is written on when the product has to be replaced on a yearly basis. Take my advice do not purchase Symbol Matresses! The local store that sells their products has terrible service as well. After having this product I realize that I over paid. It is not worth more than $150 at most brand new.
It'll Do
Bought a Symbol on clearance from the store down the road for a guest room. No complaints, but no cheers either. Guess I can't complain.
I LOVE MY BED
I've had a Symbol for 10 years. Love it every night. I've seen that the newer models, you can't flip. But, mine you can! Get your hands on an older model and you'll be dreaming zzz's until cows come home.
I LOVE MY BED
I am on my second mattress set in 4 years. The current set is about a year old. It is not worth the time and money to get it home. The current set is sagging in the middle. My neck and back are killing me. I am disabled and of course I live on a fixed income. If I could afford to do so I would go purchase a new set by another maker. Then I would drag the Symbol out and burn them. To get them replaced the last time I can not tell you how many phone calls I had to make and how long it actually took for them to replace the set. The warranty is not worth the paper it is written on when the product has to be replaced on a yearly basis. Take my advice do not purchase Symbol Matresses! The local store that sells their products has terrible service as well. After having this product I realize that I over paid. It is not worth more than $150 at most brand new.
After just few months...
After just few months of owning this matters it started to sink in the middle. Now 2 years later the matress says more than the two inches required for replacement, but Symbol will not honor the replacement. 3 out of 4 of the foam walls supporting the outer edge of the matress have caved outward, giving my matress an off trapazoid shape. It is uncomfortable and after a mere two years I am told that my matress is clearly faulty but unreplacable. I do not recommend buying a Symbol matress unless you keep in inside of a wooden frame to keep the sides from collapsing. This was an awful experience.
We purchased a Symbol Executive king...
We purchased a Symbol Executive king set approximately 15 yrs ago. It came with a 10 year warranty. We turn it regularly and it remains the most snug, yet firm and comfortable set immaginable. We are now searching for a dealer in our area for a queen set for the guest bedroom.
This mattress didn't even last me 4 years...
This mattress didn't even last me 4 years! I just had to replace mine, I will never buy another mattress from your company again!! $800 down the drain
Worst Matress Ever
Had a friend talk us into this brand. Decided to give it a try. In lLess than a year and a half.. the center was wore out with the recommended rotations (every couple weeks) and using the box spring recommended for it. They replaced the mattress after filing a complaint. Now.. a year and a half later.. same exact issue. Poor quality, poor function. and poor sleep because of it. Will NEVER buy from this company again. We'd give it 0 stars if we could!
I have a queen...
I have a queen “soft, plush” set in my guest room. My 86 yr old Dad and his wife slept on it and said “it was their best sleep ever” and are looking to purchase the same set, closer to home in Maine
Great Quality Mattress...
Great Quality Mattress Sets! USA Made Since 1961! Definitely Best Quality at Best Prices in the Industry!
I purchased 2...
I purchased 2 "comfort innovations - Edison" mattresses a few years ago. After ONE summer of use (3 months), massive divots formed in the middle of both mattresses. When I say massive, I mean to the point of not being able to sleep comfortably because you could feel the frame underneath you through the mattress, and felt trapped by the sides of the divot. Attempts to contact the company were ridiculous. We called them multiple times and they never bothered to call us back. Horrible customer service! Do not bother to purchase mattresses from them unless you like sleeping in a mattress ravine.
I have one of the more affordable units...
I have one of the more affordable units, the Belair, now discontinued. I also sell these beds. They are a fantastic mattress for the price. Very comparable to any name brand.
I thought I was buying a great mattress...
I thought I was buying a great mattress for my 10 year old when we purchased the Signature MCS Series. $$$$$ Turns out the quality is terrible! The mattress started to dip with a few weeks. My son is 72 lbs and nearly 5 ft tall. There is absolutely no reason why this mattress should be developing a dip in it. The sales rep told my dealer that body impressions aren't warranted!! Unbelievable, absolutely unbelievable! If your mattress can't support 72lbs spread out over nearly 5 ft., what would happen if this mattress would have been used by an adult! Terribly disappointed.
Local dealer does not honor anymore...
Local dealer does not honor anymore. Replaced 3 times in three years. Their mattress, their box support and a standard queen frame. Same areas break down every time from a 5’5 120 lb user. Now I must deal directly with mfg. and supply photos and get someone to help me move both pieces around.
Excellent company!
Excellent company!! been selling their mattresses for 8 years..they 100% stand behind their product!!Great quality for less, as they don't advertise. Fantastic selection, great value! Don't believe the nay sayers...it's just not true!!
Products may be great...
Products may be great But, support / Warranty is a big disappointment
I purchased a mattress here...
I purchased a mattress here and a few years and it is the best mattress I have owned, still holding up good and comfortable every night I sleep on it, no complaints. I have recommended my friends and family to come here as well because I was so happy with my purchase.
Worst mattress ever.
Worst mattress ever. Only had a year and it sagged terribly in the middle! Hardly ever used. Been trying to get a refund but they want to exchange it! I don't want another one of their mattresses! Terrible.
Worst custoemr service ever.
Worst custoemr service ever. Bought a bed there and it was so uncomfortable. They exchanged it the first time but the second mattress was just as bad. When we contacted customer service they said their 15 yr warrenty only allows 1 exchange. Never again.
Junk
I don't even want to give them one star. Symbol is a terrible mattress and they don't back up their warranty. Our first mattress had huge divots in it so they angrily replaced it. The second mattress was just as bad after 2 days we got these huge sink holes but the 10 yr warranty is only good on the first mattress. This company sucks because they brag about quality and service but its anything but.
Beware of the online retailer scam - Two stars for a bad sales practice
I purchased my H219187 Northern Nights Queen 11" Dream Hybrid Mattress AKA "Symbol" Mattress just a few days ago. Well, it came today alongside the warranty card and instructions, I unboxed the mattress but did not remove the plastic from the rolled mattress. As I began reading the warranty pamphlet I find that the warranty is only valid if you buy the matching box spring. Well, the Box spring was not an option when we purchased the mattress. Furthermore, The warranty was a major reason for buying the mattress (10 years). Also, I was expecting a high-quality Nothern Nights mattress and not a "Symbol" low-end mattress? I told the online retailer that at no time did the TV saleswomen mention the need for the boxspring to get the 10-year warranty. They did, however, continue to mention the 10-year replacement warranty. So, I asked for a full refund and got it. To my surprise, they told me to trash, donate or give the mattress away as they do not take them back. How cheap is this product? What a bad sales process for a well-known tv retailer. Now, I have a no win situation if the mattress sticks and I no longer have my old mattress I'm screwed? A bad case of bait and switch if you ask me. Now I'm looking for someone that needs a mattress and is not discriminant. It's free but now it's my problem to solve?
Makes me sad...
I purchased a Symbol Jasmine 1 year and 5 months ago. Sinking in the middle badly I was able to return by warranty to my delight(I am 5-7 170lbs. What was delivered as a replacement was a Symbol Shelton. Much thinner, and way less build quality than the Jasmine, which is no longer in production. Let down in my experience.
Not what I expected
We have had this Symbol Belle Terre mattress for about 30 days not and it is not at all like what we layed on in the store. It has permanent depressions almost 2" deep after only 30 days.
MISERY!!!
I’m renting this place away from home for out of town work, that is a furnished 1 bedroom. To the point. The Mattress is from Hell itself no rest from this thing at all. I’d sleep beter in a rock river bed . I’m more exhausted from trying to sleep on this than being at work itself. So I looked at the tag for the manufacturer to see it is a symbol, aloe Vera made in 12/2019 in Richmond va. It is JUNK- wont even waist the time talking to owners of the place, But this Crap has got to GO! I'll buy my own mattress ,they can have it back when I’m gone. This outfit is ripping off America!!
Caves in the middle
Nice outside look, but inner construction not there. Caved in the middle after the first year
Symbol Mattress Comfortec
We purchased our box spring and mattress only 4 years ago. What a disappointment!!! It was great at first but quickly went down hill as far as comfort and the sagging is just unforgivable, We are now looking for a new mattress. Don't waste your time or money.
Don’t buy
I bought my saatva “luxury” mattress about 9 years ago. I tried to get a hold of the company to return the mattress after about 3 months but couldn’t contact the company. They’re were so nice when I bought the mattress but not after purchase was final. The mattress started sagging in the middle after a couple of months and is still the same today. I will never buy a mattress online again as there is just no recourse.
Amazing Mattresses at Amazing Price Points
As long as you have the proper support for a mattress (as is the same for any company you buy a mattress from) they will never have any problem warranting your mattress (so long as there's no stains). That being said, their mattresses simply do not have defects or issues. The only thing that causes issues is inadequate support (which will happen with any mattress you buy)
Good at first, didn't last long. Now it's horrible.
Bought a Symbol Mattress and foundation at the end of 2019. It was very comfortable at first, but within 6 months it had started sagging in the center, even though we rotated the bed every two weeks. Then it continued to get worse. However, the mattress won't be replaced, as the depression is not 2" deep. Not yet. But it's close, and I wake up every morning with a sore back and neck. It wasn't exactly cheap, either. But at less than 3 years old, I am going to replace it. If you're looking for a new mattress, skip Symbol. You will be better off with the cheapest box chain store brand.
$800 mattress
well, after reading all the reviews its obvious the symbol mattress i purchased is a pile of poor quality junk. it sinks in the middle after less than a year. i find it odd that some the 5 star reviews try to contradict the real problem. like ive had my symbol mattress for 15 years and love it! sounds like an in house review to me. the company i bought from asked me after i called about the sag if i rotated the mattress every week. every week! i said no i havent. he asked if i would strip the bed and take pix. even suggested i run a line over the sag, lol. the owner called me back and told me to come in and pick out another more firm mattress. well its under warranty so i think ill just get another mattress and wait for it to sag and swap that one out as well.
Lump in mattress
I purchased the symbol classic comfort mattress from Vt bedrooms on 2/28/2022. Within 2 weeks I saw a lump in the mattress. vet bedrooms said there is no returns because of the pandemic. I have taken pics of this huge lump in my bed but don’t know how or if I can download them. I paid $900.00 for a mattress that I will have to throw out! What kind of company does not stand behind their product! I’m very unsatisfied & will never purchase another Symbol mattress again!!!
Doesn't last
Had Mattress for three years. Liked it at first but as time wore on it got really soft to the point today where I can put my knee on it and sink right to the bottom. It's like a thick piece of foam rubber. My back has been screaming at me. Back to the mattress store.