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Sealy is one of the most recognizable mattress brands in North America and globally. As a mid-grade brand of the Tempur-Sealy conglomerate, they are well-known for selling competitively priced options in a variety of designs, like all foam and spring. Sealy is intriguing, having adapted its brand from in-store only to also offering online choices. With many firmness options, most like their Sealy mattresses, but there are some durability complaints reported.
Sleep Number has innovated over the years, from their firmness number technology and now their smart mattress and anti-snore features. With more smart technology than ever before such as sleep tracking and automatic adjustments of temperature and firmness, most sleepers find the Sleep Number 360 mattresses very interesting. However, durability is a concern for many customers with reports of some components wearing out faster than expected given the high prices.
Based on our aggregated reviews and our scoring method, we recommend Sleep Number in this match up!
See Our Full Review of Sleep Number
Sealy Posturepedic: 7.3/10
Sleep Number: 7.5/10
Sealy Posturepedic: 7.3/10
Sleep Number: 7.4/10
Sealy Posturepedic: 7.1/10
Sleep Number: 8.2/10
No Back Pain:
Sealy Posturepedic: 7.5/10
Sleep Number: 8.5/10
Sealy Posturepedic: $599-$1399
Sleep Number: $699-$11499
Buy Online: Get Best Deals
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Customer reviews can be hard to see from a high level -- especially with all of the noise in the industry. Sleepers, sadly, don't always feel comfortable from these mattresses. There are still folks that love their mattresses, but there are many others with complaints. Read on to understand the specifics of the mattresses.
In terms of support, customers give these mattresses mixed reviews. Some customers feel comfortable with these mattresses and that they provide good support, but others didn't feel great after a night's sleep. If you have a wider or heavier frame than average, these mattresses may leave something to be desired.
Edge support is extremely important for those that want to sit on the side of their mattress without dipping down or becoming uncomfortable. Some folks report this brand's mattresses are not evenly supportive and may dip for some.
These mattresses may not last as long as you'd hope. Some folks describe issues with feel and longevity over a short horizon. If you are looking for something with lasting support and would consider yourself plus-sized, these may provide initial comfort, but take a look at the reviews before buying.
If you are thinking of buying, read on below for more information from customers. Unfortunately, not all customers give them good ratings. Some customers were elated by their selection, but others felt let-down overall.
Having a supportive mattress is key for getting a good night's sleep. If your bed doesn't support you, you are probably not getting the best night of sleep. All in all, these mattresses do offer good support at first, but some had issues with lasting comfort.
Most folks will find these to do well on edge support, which is good for those that enjoy sitting on the side of the mattress. There still may be some dipping for those that have larger body types.
Getting a long-lasting mattress is awesome, and when we instead buy a mattress that causes us discomfort after only a year, we feel cheated. That said, nowadays, it is getting harder and harder to find lasting comfort. With more companies than ever, companies fighting for profit at the demise of quality. When it comes to these mattresses, some sleepers had issues with durability. Not every customer experiences durability problems, but do some extra reading to make sure that your choice works for your body.
I did a lot of research before buying this mattress. The deciding factor was the recommendation of Consumer Reports. When I first received this mattress, in a square box, I was soooo disappointed and upset. I attempted to return it before opening it, but realized how expensive shipping would be. I returned to the website and their were no reviews but I searched some other mattresses with the same features and price points and discovered that it would, when unfolded, rise to it's full 12 inches and it did indeed have cloth covered coils (innersprings). It Did rise, and then some. I think it's about 13". Very comfortable, everything Consumer Reports said it would be. It's a little firmer than I would like it to be. It's not hard by any means, in fact it's quite comfortable and very good for my husband's back, he likes it a little firmer than I. after putting a good quilted mattress cover on, it added just the amount of plush and squish I love. I get a good night's sleep and wake with no stiffness or aches. I really like it.View More Reviews
Excelent matress, I wasn't sure to get it for my daughter since it didn't have any reviews but after a month of using it, she loves it, firm but comfortable; stays cool and no more joint pain.
We bought this mattress 2 3/4 years ago and I've been having chronic severe back pain for over a year. I had noticed that the bed definitely sinks in the middle when I lay on it and I'm a hundred and fifty pounds. We've only had this mattress for going on 2 years & 9 months. We loved it at first, until the past year. I didn't attribute my back pain to the mattress until I slept somewhere else and my back pain was considerably better. Everyday when I wake up after sleeping on this mattress my back hurts more than it does all day. My boyfriend has been sleeping in the basement on the couch because of his work shift for the past 4 months. When he sleeps on his mattress on the weekend he says his back hurts too. I just submitted a warranty claim, but have a bad feeling that I'm going to get the runaround from the reviews that I've read.
This matress is inches of metal coil and 4 inches of foundation nothing like I was expecting at all
My old mattress was very soft, in comparison this one is a rock, but I don't wake with the same sore spots. I have arthritis through out my back, shoulders, hips, etc but I'm sleeping better with this Sealy.
1 year later and I would certainly buy this mattress again.
Mattress is about 1yr 4m old and is terrible! It's well worn and sagging where I sleep and the amount of heat the 'cooling gel' holds in is ridiculous! I sweat all night long and wake up drenched. I wash the sheets almost every day now. I don't know what we were thinking when buying a foam mattress. When you squish foam it seals up all the holes in the foam eliminating it's availability to breathe! No brainier if we would have thought about it. Skip the foam it's not worth it!
Was worried that it was to good to be true.not a single thing wrong with it and it's absolutely wonderful to sleep on.saved us over a thousand dollars.
I bought this bed from another place and thought I would give it another review to help others out. First off I'm a bigger guy who is a furnace in bed with lower back probIems. I spent a month in the bed to give it a chance but ultimately had to take it back. It was soft enough to be comfortable and fall asleep in easily. Around 3-4hrs in I would feel my back slowly be unsupported and I would bottom out to the foam base layer due to my weight and the heat I put off would cause it to soften. I noticed though before my back would be unsupported I would sleep deeper and easier. My fiance is a belly sleeper and the softening would cause her minor back aches but she had liked the softness and comfort too. The bed felt as warm or a bit warmer as a spring mattress with a topper on it but a lot less hotter than a memory foam without gel. There wasn't too much off gassing. Overall construction was good but felt like this was for a lighter, cooler person.
Love it so far.I've had it for a few days and wish i would have done it a bit sooner.maybe is just me coming off an old futon 😝 but it's definatly plush but still firm
If I could give this matress 0 stars I would. After one month I noticed a moldy smell around my bed, I pulled my matress cover to find the smell coming from all over the matress. It's not chemical, think mold dish sponge. It's also sinking by bout 1/2 an inch, I weigh 160 lbs, that's after 1 month.
You can assume that any good sealy review is a plant/fake review. sealy is a trash company that makes trash products. I'm out $550, have no bed to sleep on, and couldn't be more furious. BUYER BEWARE!
I am 6'3'' and weigh 220 pounds. I prefer a firm mattress and have only slept on box springs my whole life. I am a side sleeper exclusively. I went to 2 separate mattress retailers and laid on every mattress on their showroom floor. Both times I gravitated to this mattress. It is the most firm of the 3 Optimum model mattresses. I laid on all 4 of them as they were side-by-side. They got softer and more expensive as I went up the line. I've only had this mattress for a week, so my review is an early one. I had no intentions of getting a foam mattress when I went shopping. I was concerned about comments about them sleeping hot. This mattress does not sleep hot in any way shape or form. The salesmen explained to me that the initial Optimum mattresses didn't have enough cooling gel and they have added more and it has resolved that complaint. I concur. I haven't noticed any problem with sleeping hot. The biggest thing you will notice with a foam mattress is you won't feel any pressure points like a box spring. When I laid on any box spring, I would immediately notice a pressure point on my hip and my shoulder. I don't feel anything on the foam. I have slept just fine for the past week and no complaints of back pain or any pain in the AM. I am impressed so far. Will have to come back on in a few months or a year and comment on how well the mattress is wearing. I have also read comments about this mattress having a odor when delivered. The mattress and the box spring were both in plastic when the delivery people unpacked them and installed them in my bed frame. I didn't have any odor at all, so I'm not sure where that is coming from? I bought 2 of the Optimum pillows which I slept on before my mattress was delivered. They smelled a bit for a few days, but it gradually went away. I did not buy this mattress from Amazon, but decided I would comment on it here after I did buy it. These reviews of all kinds of mattresses are so frustrating. Who is commenting? The company that makes the mattress? The competing company? Disgruntled employees? I am just an ordinary consumer that needed to replace his 25 year old box spring mattress. I've owned 3 Sertas and a Beautyrest. This is my first Sealy. The salesman was telling me that several of these companies have bought out each other, so they are all about the same manufacturer now. I am pleased with my choice so far and recommend you go lay on this mattress if you prefer a firm one. This was the most firm of all the foam mattresses I laid on.
I can't believe how much money I spent on this bed! It is the worst purchase I have ever made in my life! I have never had such severe back and hip pain when I wake up in the morning. Do not waste your money on this or Sealy's adjustable (head up only) frame! You can feel the space in the frame when your head is raised through the mattress…terrible!!! I recently spent two weeks away from home sleeping on a cheap mattress and felt so great in comparison to being back home sleeping on my expensive junk!!!
I've had this mattress for 8 months and it has yet to 'break in'. When we went to mattress store, we laid on all of them and ended up with this model. It felt perfect. For some reason, the one we got is like a brick. Both my partner and I are on the lean side, but still.
I bought this mattress on march 15 and the first 4 nights I loved it no back pain and very good support but then I started noticing that although the memory foam always went back to its original form the inner layers of non memory foam on the where getting softer and I no longer had a firm mattress. Im a stomach sleep and this mattress turned onto a nightmare I hated how soft it was and when I was watching tv my bottom would sink in all the way. I no longer have mid back pain like my inner spring but now my neck and shoulders hurt from the rest of me sinking and putting stress on my shoulders. The box spring on this matress is horrible it does not provide any support and the whole motion transfer thing was as advertised for the first week after that i could feel my husband moving. Not as much as an inner spring but not was it was when i first got it well to top it of on the first week of april I called the store where I got it and told them it was sinking and sure enough a tech came and siad it has sunk 3/4 of an inch in less then a month so they gave me the option of getting another one or one for greater or lesser value. I decided to get the tempurpedic contour select it was $1300 more but my parents had bought one a week before I got my sealy and the tempurpedic is still as great as the first day so I didnt wanna risk it with getting anything else. Now im sleeping like a baby and glad I could change it.
reviewed on Dec 05, 2018 Purchased Sealy Posturepaedic from Harvey Norman, Warwick,QLD in March 2016. Within two years of use the mattress has sank in the middle, low enough to make uncomfortable even to just lie down rather sleep and cause body aches. Have rotated the mattress periodically as specified but just not durable even though the warranty is 10 years. The warranty terms and conditions doesnt justify for claims. 30 35mm sag is deemed to be normal in their terms. But given the width of the double mattress not much, that sag is substantial enough to cause issues to the body. They claim to use titanium springs for durability in their mattress. but having used for two years it has to be concluded that it is poorly engineered and the quality of their product is compromised for a rip off.
Put he’s a queen size Sealy from Macy’s in ChicAgo burbs in late 2017. Paid about $1,200 tax and delivery. Started to sag really badly in the middle after 5 or 6 months. I called Macy’s to complain since it’s under warrenty. They sent a technician out to review and look mattress over. The tech measured the depth of the sagg and it was well over 2 inches in the middle. I’m 5’8” and weigh 175. This is a sealy brand but I don’t have a model number. It was on the softer side with a pillow top. My back and hips were sore every morning. Macy’s made good on the warranty and I chose the firmer model as the replacement. Well, 6 months later I’m laying in a huge gully or canyon again. I’m beginning to wonder if these Macy bought models are more low end then high end. Time to call them back and replace number 2.
I will never buy another product from Sealy. I bought a Thermapedic Mattress made by Sealy from Rooms-To-Go. The adjustable base would not raise the mattress within two weeks of purchase. I was directed to Sealy through RTG customer service. The Sealy agent stated that the base needed resetting. She wanted me to go under the bed to get a box to reset the base. When I informed her that I was unable to go under the bed, she told that Sealy does not send repairmen to reset the box. She told me to call her back when I could find someone who could go under the bed. When I informed RTG of her response, a RTG repairman was sent He went under the bed and retrieved the box. He stated that the adjustable base was broken. Resetting the box would not have fixed the problem.
Horrible hard and very thin not even worth what I bought it for
I got the mattress I was highly disappointed. To begin with its a 3 inch mattress. Not happy at all. This was the worse mistake ever. I returned the bed and mattress. Had to take a $125.00 restocking fee and a $50.00 re delivery fee. Plus the only way that I can trade it in was if I bought a new bed so I will take the loss this whole thing leaves a very sour taste in my mouth and I will take the loss the picture above is very misleading. do not buy this product
The mattress is so uncomfortable!! Ughhh! Hate it will not keep
I ordered before the previous review but read said review before my order arrived. So I was not surprised when my order arrived and the mattress was thinner than I originally expected. It looks much thicker in the picture. The box spring is probably double the thickness. With saying that, it is still a good height if not on the ground. The mattress is quite firm but I still go right to sleep as soon as I lay down whereas that was not happening on my old mattress. I would reorder.
I ordered this mattress online. Cheap & cheerful... or so I thought. The mattress was delivered today, its smaller (in thickness) than the box springs. The image on this product is completely misleading. The mattress is probably 2-3 inches thick. Completely disappointing & extra frustrating.
Buying a mattress online is risky. However, if you are not physically able to get out and shop, you may have to do what you have to do. I bought this knowing I wanted a mattress with a plush top. I wanted it to be durable and strong enough to hold but when I laid down on it - it was soft for arthritic patients. I love this mattress. I look forward to going to bed and I don't wake up in pain from laying on a hard mattress.
The matteress is to soft. I should have ordered a firm
Great mattress equals many great nights of sleep! Plus the delivery service was great also.
liked how I got a good deal around presidents day.
I had thought I had ordered a firm mattress but a plush pillow top was delivered. I was gone at the time it was delivered at my house, the old mattress & box springs were gone and the new this set was on the bed. So, it couldn't be returned.
I ordered this bed set on line with out trying it out big mistake. I'm sending it back, its like sleeping on a deflating air mattress. I woke up soar it's just way to soft for me.
I saved a ton of money of my new Queen Sealy mattress and am now sleeping better than I ever did on one I spent double on!
We bought this bed on sale and were not disappointed! This bed is amazing. It is definitely plush and not a firm mattress. The delivery service was outstanding too. They called us often to update us on a time and they were in and out and made sure everything was perfect.
I sleep very good since I purchased this mattress !
I have a bad leg and need surgery from a injury 40 some years ago while in the military and this mattress is a GOD sent for my back as well.
Me and my boyfriend purchased a new bed and we're surprised that after 6 months the quality is horrible the bed is already dented as if the bed was years old. I am very disappointed with the quality of this bed. I will have to do my research more thoroughly next time before I purchase a new bed.
The mattress was as indicated, but I needed the firm pillow top so I returned that mattress and box spring and re-ordered the firm mattress only. It was for my guest room bed that has storage drawers, so when I received both pieces the bed was to high, you need to be 5'6' and up to be able to sit or get in the bed. (:
I love this bed. Very comfortable. I would recommend this Bed to friends and family.
My mattress arrived in the time frame that I was told it would come. It is a great mattress.
This was a perfect purchase. Arrived on time, white glove service, and the most comfortable bed I've ever slept in. Highly recommend!!
I would not recommend this set at all it is extremely too soft. It is so squishy that when I sit on the side of the bed to get out, I feel like I am trying to pick up my butt off the floor. It is not comfortable because there is no support.
I have a tender back and don't wish to sleep on a tender mattress. I found Sealy Essentials Holly Hills Firm Mattress paired with the special box springs saved my tossing and turning to into a great night's sleep. I feel refreshed when I wake up with no back pain or discomfort.
I purchased this mattress for a redecorated "kid's" room/home office. All of my grandchildren are teens now and the daybed no longer accommodated their growing bodies. I love the quality and value of this product. The mattress is firm, but comfortable, and is an extremely good value for the price.
Very grateful for Candid Reviewer's advice. We were interested in the C2 after seeing the excellent rating it received from Consumer Reports, with high marks for durability, side and back sleeping. We went to the sleep number store, stuck to our plan and avoided being up- sold, and bought (on Amazon) both the recommended fiber topper and a gel topper to experiment with once the C2 arrives. We also are using our old metal frame with a queen-size bunkie board ($69), for a nice savings compared to the $300 foundation from sleep number. More $ for new sheets and bedding!View More Reviews
3.5 stars if I could. Last November, we got the Sleep number C2 due in part to the top review here.
This is my 8th mattress/mattress adjustment in 6 years. We upgraded from my 20 year old twin sized mattress and until now we have been plagued with back problems. The sleep number has been great for good night sleeps and no back problems anymore. My Sleep #35, wife's #30
Why the 3 stars then....
Overly glorified air mattress. Our 5th mattress was an $80 air mattress with a built in pump. I freaking loved that thing but the wife not so much. The sleep number is no different. The problem lies in the bladders. There are two independent bladders so two different firmness can be achieved. The split, there is a very noticeable casm between my wife and I if go to close to her I roll down. If I'm not centered have a tendency to bottom out do to air shifting. That said the bladders are to thin and I bottom out with my side set to a 50. I prefer to sleep on a 35-40 but for lying in bed with my head up I need to adjust the bed higher so my arse isn't on the hard plastic lower mattress. Speaking of lower mattress, this thing is composed of about 12 hard plastic rails that are aprox 4"-6" high. I've got my bed on my old box spring and it slides all over causing me to jam a falling out rail back in every week or so.
Cuddlings a pain with the grand casm to work around. Sex must be planed so the bladders can be at 100 each.
All that said the C2 is a good mattress but I have made some improvements to make it a great mattress: 3" gel topper and a 3" down quilted topper under the bladder mattress to lessen the bottoming out. I'm eventually going to build bed frame for proper height, box spring containment, and support for sides of the bladders.
The sleep numbers best quality is it offers options it's short comings are easily fixed and it's way eaiser to move than normal mattress set.
Best bed I ever had. I'm a big person 300 Plus pounds...At year 10 the pump went out and I called...they still had my info and sold me a new pump at 1/2 price. It's went through 2 moves and is still great! My husband is also big so it stands up to heavy folks. Folks on the phone were friendly and helpful. I'm looking now to buy my son one.
We decided to try a sleep number bed based on the other reviews here, and the fact that I haven't been able to sleep for more than 4-5 hours at a time and waking up feeling like I had been run over by a truck. I am by nature a skeptic, not wanting to believe ads and doing my own research is much more important than just taking some ad at it's face value.
We have had the bed for a little over a week now and I can say that I'm up to about 6.5 hours of sleep. We are still adjusting to the concept of setting the number to one that is most comfortable. I'm a 65 and the wife is at 75. Time will tell. Overall, the bed went together nicely, wish some of the zippers were better in quality and it does take some getting used to the foam boarders. They sit a bit higher than the mattress so you can definitely feel the edges. Having said that, I sincerely hope that this will be a long term solution for us.
I did make a YouTube Video of the unbox of the mattress that provides some insight into what it takes to set up this mattress.
My wife and I purchased a sleep number bed, a 5000 Queen Set, Dual, Ptop, Wireless in 2006. The bed was installed by the company's installers and has not been moved since that time. My wife and I are the only one who have ever slept on the bed. We do not have children and so no child has ever jumped on the bed.
About a year ago we noticed that the sides of the bed were pushing out and there was a depression on both sides where he lay when sleeping. Even with full pressure this did not go away. This kept getting worse so we called Customer Support.
The first person we called told us that we should have put a piece of plywood under the mattress to increase support and if we had done so we would not be having problems. However, neither any of the instructions nor the installers said anything about the bed needing extra support.
When we called back to order the almost $400.00 repair parts this person said she did not know anything about needing plywood support and there was no written indication about this on the previous person's phone call. It seemed the lady was suggesting my wife was lying. I can only conclude that the other person should not have inform us about this design flaw.
Also read the warranty information carefully. I did not. After 7 years I am responsible for over 44% of the cost of the repairs.
I will say these beds are very comfortable and you will enjoy the comfort they afford. However, do not believe that they will last for 20 years. Mine lasted for 6 years. If you have young children who like to play on the bed keep them off this bed!
This is for the C2 select comfort bed.
There are many mixed reviews about these beds and they are basically very expensive for an air mattress with very cheap and thin padding between the cover and air mattress. My biggest problem with the bed is that it has very little adjustment. While the numbers go from 0 to 100 they are in increments of 5 so there isn't as much adjustment as there would appear to be (intentional deception?). I'm kind of stuck in the middle so that if I make the bed soft enough I wake up with back pain, when hard enough to not have back pain I toss and turn all night. I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress. If you do buy it decide quickly if you can adjust it for your comfort level. I kept thinking I could get the adjustment right and let the return period expire. Also, returns are expensive and difficult.
Great bed but..... they should call it build a bed. Sleep Number has an odd business model and they want to charge you for all kinds of silly extras.
The key to buying this bed is wait for a sale and only buy the bed no extras as other reviews state here.
The good : The bed is adjustable and you quickly find the right amount of air firmness you need. The mattress is super light so making the bed is a breeze.
The Bad :sleep number charges insane amount for the base get a good piece of plywood, the sleep number base is plastic don't pay for delivery or legs for the base.
The bed feels as others stated like a camping mattress what made the bed great for us is a 2 inch gel memory foam the bed went from bad to a great night sleep, So lets call this a build a bed start with the base model customize it yourself.
After having the bed for the past 10 years, I have had the bed pillow top replaced 2 times because of mold issues. I called the warranty again because the pillow top is coming apart after 4 years and they say i have to pay 60% for a new replacement. This is crazy. Went to buy by Sterns and Foster and they have a full replacement on their beds if they come apart..wow a much better bed then the Sleep by number.
I purchased a C2 bed and slept on it for a week, and each night woke up with back pain. It is honestly the worst mattress I have ever slept on. I started sleeping on the floor because it was more comfortable. The materials are not worth $1,200, they are probably making over 300% profit margins because the cost couldn't be more than $300 for the whole bed. The side walls and chambers do not meet together well, so there are dips all throughout the bed. A pillow top or cushion could not cover up the unevenness of the bed.
BUYER BEWARE: They will not refund you the $90 shipping it cost to UPS your bed to your house, and they will charge you another $90 for labels to return the bed via UPS
My wife and I did extensive research before purchasing a Sleep Number bed, and we were surprised by much of what we learned. I want to share some of that information now, then I'll return periodically to report on how well we're sleeping.
WHY A SLEEP NUMBER BED
There are two main reasons to buy a Sleep Number bed: (1) so you can change the firmness of your mattress to suit your preferences, which may change over time, such as during pregnancy or while recovering from a back injury; and (2) so you can have a different level of firmness on each side of the same mattress to accommodate two sleepers with very different comfort preferences. If you don't care about either of those benefits, there's no reason to buy a Sleep Number bed that wouldn't be just as well served by other, cheaper options, such as a spring mattress.
WHAT TO KNOW BEFORE YOU BUY A SLEEP NUMBER BED
All Sleep Number beds use the same quality of pump and air bladder (the size of the bladders may vary, but it makes no difference to comfort). The taller air bladders or "upgraded" layers of padding are not necessarily desirable. In fact, customer reviews are consistently highest for the most basic model, the C2, which gives you the most "bang for your buck" and seems to produce far fewer complaints than their higher-end models.
A Sleep Number bed essentially is a glorified air mattress. The benefit of an air mattress (versus springs or memory foam) is that you can adjust the firmness of the bed from 0 to 100. In practice, this means the bed adjusts from uncomfortably soft (to the point of sinking into it like a hammock) to uncomfortably firm (like laying on a board). Most people will prefer a sleep number somewhere between 30 to 60. Presently, my wife's "sleep number" is a very soft 35, while mine is a fairly firm 60.
You only need the MATTRESS (which includes the air bladders and pump). The Sleep Number box frame is overpriced and not required. Any appropriately-sized box frame will work. The Sleep Number salesperson will likely warn you that traditional wooden box frames tend to expand and contract as the temperature and humidity change, but their "special" polymer box frame won't. Ignore the sales pitch. You don't need it as long as you have a solid, flat foundation for the mattress. We used the box frame from our previous bed, and it works great.
Do NOT buy a "high-end" Sleep Number bed. Customers appear to be consistently and significantly LESS SATISFIED (long-term) with Sleep Number's upgraded models. Search the Internet, and you'll see a distinct pattern in customer reviews: The simpler the model (C2 is the most basic), the happier the customer (on average). The upgraded models also seem unjustifiably overpriced. For instance, in the C3, Sleep Number merely adds a little foam padding and a slightly taller air bladder, but the price jumps by $300 or more! (You could buy a thicker mattress topper of better quality foam for half that price or less.) In short, the most cost-effective (and frankly, most comfortable) choice is to buy the basic C2 model, then purchase a 1" to 3" thick, high-quality memory foam topper from another supplier. You'll spend less money AND sleep better! One caveat: Don't overdo it on the thickness of the memory foam toppper. A topper about 2" thick is plenty to add a touch of luxurious softness, while the C2 mattress provides you with a highly-adjustable firmness level. Thicker toppers have a greater tendency to sink in and sag (a frequent complaint about memory foam after extended use), and thus, can negate the benefits of buying a firmness-adjustable air bed in the first place!
A queen-sized C2 Sleep Number mattress with dual bladders (so each "half" of the bed can be set to a different firmness) costs about $700.00, and the Sleep Number mattress protector (which adds a 10-year warranty) costs another $200. After tax, you're looking at around $1,000 for an air mattress with a warranty that, by many reports from other customers, may not actually be backed by the manufacturer. Nonetheless, having had TWO very disappointing experiences with two different high-end memory foam beds (each in the $1,000 price range), my wife and I decided to give the C2 a try. We will be satisfied with our purchase if our bed stays inflated for at least a decade, and adjusts in firmness when we need it to. Only time will tell.
WHAT TO KNOW WHEN YOU BUY YOUR SLEEP NUMBER BED -- DELIVERY/SHIPPING
When you buy a Sleep Number bed, you can pay approximately $160 for delivery and setup, or you can pay about $90 for UPS delivery. Unless you're physically challenged or disabled, I'd save money by opting for the UPS delivery. The bed is easy to set up yourself. It arrives nicely packed in a relatively small box with clear instructions. To save even more money, wait for a promotion period when Sleep Number offers free shipping, and then make your purchase. That's how my wife and I escaped paying any setup/delivery costs.
WHEN YOUR SLEEP NUMBER BED ARRIVES
When your Sleep Number bed arrives (assuming you didn't pay for setup), it is easy to assemble. You lay out the mattress cover on a box frame, unzip the top, insert foam stiffeners around the perimeter of the bed, drop in the air bladders, attach the air pump, inflate the bladders, and zip the top of the mattress back on. Done! It only took me about 30 minutes to set up a dual bladder Queen-size bed, and at least half of that time was spent waiting for the bladders to inflate (the initial inflation is slow).
On the first two nights of sleeping on our bed, we tried an old, 4" thick memory foam topper that we had stored in the closet for the past five years. As expected, the 4" of foam was TOO thick and allowed my spine to sag. Even with the C2 mattress itself set to a moderately firm 50 on the first night, and a very firm 70 on the second night, I woke up both mornings with a lot of back pain due to the sinking effect of the (thick) topper. I also sweated a lot both nights because memory foam runs very warm and doesn't breathe well. My wife had no complaints about the mattress itself (she chose a much softer sleep number of 35), but she also sweated and felt uncomfortably hot due to the memory foam topper. We reminded ourselves that we bought this bed to get away from our disappointments with memory foam, so the topper went back into the closet.
On the third and fourth night, we slept with no topper at all (only the C2 mattress and the very thinly padded mattress protection cover we purchased). Initial comfort wasn't great (it doesn't feel "soft as a cloud" because you feel the air bladder pressing smoothly but stiffly against you through the padding). However, the level of back support and sleep-through-the-night comfort were both dramatically better. I woke up with almost no back pain. That confirms the C2 mattress's ability to fulfill the firmness and support needs that we couldn't get from our two previous, high-end memory foam mattresses. Now the task is to find an appropriate topper to add that extra touch of initial softness against our backs.
After a lot of research into memory foam alternatives, we settled on the Downlite Extra Plush Bamboo Top Mattress Pad (sold here on Amazon). Once we've received it and slept on it a few nights, I'll write a separate review for that product, as well as return here to report the overall results on our happiness with the C2 mattress. Stay tuned...
[UPDATE 7-19-2013: After three weeks on this bed, we're definitely sleeping much better. The first week was a bit rough as we adjusted to the new feel of an air bed, but the last two weeks have been great. The C2 mattress, combined with a Downlite Extra Plush Bamboo Top Mattress Pad, is substantially more supportive than the memory foam mattresses we used previously. Although the initial comfort doesn't feel quite as luxuriously soft when you first lay down on the bed, our actual through-the-night sleeping comfort is outstanding. My sleep number has hovered around a (firm) 65, while my wife continues to prefer her much softer 35. We both agree the Downlite topper made the bed feel substantially better since it is just thick enough to prevent us from feeling the air bladders in the C2 bed.
I also noticed that the Downlite topper feels firmer and more supportive than the upgraded beds we tried out in the Sleep Number store, reinforcing my suspicion that higher-end Sleep Number beds use layers of memory foam which probably sink in over time and cause back pain like we experienced with our previous memory foam beds. That probably accounts for why the higher-end Sleep Number beds are reviewed much more negatively than the basic C2 mattress. If you can give up the pleasure of that initial cozy feeling you get from memory foam, the C2 mattress and Downlite topper are a great combination that will give much better (and adjustable) sleep-through-the-night comfort and support for those who suffer from chronic back pain. So far, we're quite pleased.]
[UPDATE 9/10/2013: After two full months sleeping on the C2 Sleep Number bed and our Downlite topper, I am THRILLED with the improvements in my neck and back pain--which have essentially disappeared. Each time I lie down on the bed, I'm still aware that the initial "cushy" softness of the memory foam is missing, but after lying down for a few seconds, that observation immediately gives way to a pleasant impression of how firm and supportive the bed feels against my back. After two months, that same initial impression continues to replay in my mind when I go to bed each night.
More importantly, I can now attest with full confidence that the C2 mattress and Downlite topper combination alleviates ALL of the neck and back pain issues I was experiencing with the memory foam mattresses and toppers we have previously slept on. In two months, I haven't had ANY serious problems with pain--and that's a remarkable change from the almost daily pain I was experiencing before.
More impressively, a week ago, I strained my back badly when I slipped while raising a sailboat mast and strained to catch the mast before it slammed down onto the concrete. The last time that (same incident) happened, I couldn't move out of my bed for two full days and I suffered excruciating lower back pain for three weeks before I recovered full mobility. This time, although the pain and strain felt nearly as bad as last time, I was able to get on my feet the next morning and now, a week later, although my back is still tender, I'm recovering exponentially faster than before with near-full mobility and can again lift modest amounts of weight (like my one-year-old daughter) comfortably. The only possible explanation is that this bed is so supportive, it is accelerating my recovery. I now realize now that the last time I injured my back, the memory foam topper we had at that time was probably exacerbating the strain at night, stretching out my pain and debilitation unnecessarily.
Suffice it to say that I am well pleased with the Downlite topper and our C2 Sleep Number mattress. My wife--who is now pregnant--has remarked a few times that she misses the cushy softness of the memory foam a lot, but even she (with her much better back) agrees that this bed's supportiveness is still much better and gives her better "through-the-night" sleep comfort. She just likes her bed to be very soft feeling, and this topper just isn't as initially soft as a more foam-like material would be.]
[UPDATE 3-11-2014: Well, my wife just completed her pregnancy with our third child and she has said repeatedly throughout the last trimester that she was glad to have an adjustable bed. So far, we've had no air leaks, no signs of premature wear, nor any other complaints. We continue to get good support and comfort from this bed. My wife still occasionally mentions her desire to put a one-inch memory foam topper under the Downlite topper just to increase the initial softness a little, but it's such a small issue, she hasn't really gotten around to it yet. We're plenty comfortable. I can definitely say now that the approximately $1000 investment in this bed was well worth it. We're glad we bought it, and continue to find the adjustment feature useful whenever I have a strained back or my wife's body is changing as it does through a pregnancy and thereafter.]
[UPDATE 12-28-2015: Well, years later and this bed is still holding up great -- with no evident signs of wear, despite three little girls who occasionally jump on it (though we tell them not to) -- and still giving us sleep-through-the-night comfort. Every three months or so, it seems we have to readjust the bed: deflating it down to its lowest setting (20, I think), then inflating it up to its highest setting (100), and then dialing it back down to our preferred sleep number (mine is 55 or 60). This seems to recalibrate the bed's pressure gauge. If we don't do it, we notice that after a few months our sleep number starts to feel "softer" than it is supposed to... as if the bed has let out a little air and/or fallen out of calibration. It takes so long for this to happen that I don't think it can be attributed to a leak (the bed never goes flat!). It just seems to be a quirk that is easily resolved using the recalibration method I described.
Also, having slept on this bed through several more hot seasons, I will say it again: we sleep much cooler on hot Georgia nights than we ever did on memory foam! Overall, we're very pleased with this bed. It's not dreamy soft, but it is comfortable and supportive.]
We spent a fortune on the mattress, base, sheets, pillows, etc. After sleeping on it my husband had an allergic reaction to the materials which caused welts all over his body. We obviously couldn't keep this. I called customer service to schedule a return and after being on the phone for almost an hour was told I couldn't return the base, the sheets, pillows, and mattress topper. The only thing they would take back was the mattress itself, but still charged me another $199 to pick it up. I am disgusted that a company that is supposed to be top of the line has such terrible policies. I spent a small fortune on this, and they won't refund me until 7 days after pick up which is a month away. I will never purchase anything here again, and will warn off friends and family. My neighbor was going to buy one this week, but after telling them my horror story, they have decided against it.
We are on our second Sleep Number bed, going with the adjustable bed this time to help alleviate sinus problems, and had we not loved our older Sleep Number we would have looked elsewhere. All was great for almost 2 years, then for the past few weeks the remotes started to loose their connection to the bed and its associated systems (air-inflation system, adjustable base, dual temperature heaters). Every night I have to re-pair the remotes to the bed, and this is getting old quick. Sleep Number's customer service was absolutely no help, they walked me though the pairing process (I think I can do it in my sleep now), and claimed success … if only they had listened they would know it always works, for a few hours, then the remotes loose their connections again. I hear folks have great luck and bad luck with Sleep Number's customer service, I guess I will just have to start calling each night and having them walk me though the re-pairing process until I get one of the good service techs.
Sleep Number beds are pretty good BUT... there are few things you need to know before you make the purchase. First, if you like a firm mattress, Sleep Number is great because you can keep it firm over time. Second, if you like a firm mattress and your co-sleeper likes squishy, well, you've seen the ads. That stuff you probably figured out. Here's what you may not know: Sleep Number with no foam on top is hard as a rock no matter how low you set your number. So, be prepared to add a mattress topper. The good news here is that if you bought the thin Sleep Number, like I did, sheets will still fit over it. The bad news is that you are going to struggle finding one that doesn't make you sweat and you'll need to replace it every 3 years or so. There are models that have a thick foam top and that's supposed to eliminate the need for a separate topper. But, foam compacts over time so if you get that model, you are right back into the short lifespan of a standard mattress. Finally, Sleep Number beds will need to have parts replaced. You're going to need new air bags, hoses, and a pump. It will happen a lot sooner than the advertising leads you to believe. And, while you wait for these parts to arrive on your doorstep, you're going to be sleeping on your couch. So, you may fall in love with your Sleep Number the first week you sleep on it but be aware that you are going to spend about $200 every other year on parts. We've had ours for 6 years. We've spent $800 on two mattress toppers, one replacement air bag and a replacement pump. Warranty? Yes. That's with the warranty.
Scheduled delivery day was scheduled for a Friday. 30 minutes before delivery was contacted and said would not deliver because of large amount of rain during the night. Delivery company wanted to deliver the following week. I offered next day, but was declined. All around poor customer service. The Sleep Number stores were open and all other furniture stores . Other stores willing to deliver same day.
If I could give a 0 star review, I would. The bed we received was not the bed we tried in the store. When we received our bed, it started to sag in the middle after less than a week. I had a migraine headache every day I slept on this bed either from something it's made of or the way I was forced to sleep on it. I called to return it and they wanted to sell me "accessories" to make it sleepable. A bed this expensive should just work. I am now having to pay $499 to have the bed and the base returned. This is excessive. The bed is crap and the company is a scam with bait and switch. Do yourself a favor and get something else.
I replaced my original Sleep Number bed 3 years ago with the P6 mattress after replacing the foam layer and the air pump. I regret that decision. The mattress covers do not hold their shape and the foam layer that lies over the mattress air bladders can and does split where the two bladders meet. The air pump on my original bed failed and had to be replaced. The P6 is only 3 years old and the mattress cover has stretched as badly as the 10+ year old mattress cover did. I was offered a new mattress cover at a prorated discount of almost 300 dollars. Be aware...it feels great until.....
My king sized Sleep Number 360 i8 sunk in the middle within a year of purchase. I contacted Sleep Number. First they sent me a 1 inch thick plain piece of foam the size of the whole mattress. I followed the instructions on how to use it, Useless. Then they shipped the whole big foam thing. Again we followed the instructions (quite a pain) and it was better for about 3 months. Then it sunk in the middle again! We are less than 2 years into this bed purchase; and for $3,000+ and two replacement parts, I have a useless bed. Sleep Number spends all their money on marketing and pretty stores and then designs and builds and sells shoddy products. The bed was TERRIBLE! I have asked them to resolve it by refunding me. Of course, I get the party line that it's past the 100-day mark for replacement. I guess this is a $3,00 hard learned lesson. Don't make the same mistake!!
I purchased an i8 after trying it out in the store along with the highly recommended mattress pad. We receive the bed and immediately it doesn't feel like the same bed in the store. You can feel the lump of air underneath you and it was curved upwards for the highest setting which wasn't comfortable at all. The first night we woke up in the morning and the "cooling" mattress pad was so hot we both sweaty. I had to take it off and exchange it (couldn't return it since it had been used) which was a $219 disappointment. After trying to make it work for a month, we gave up and sent the bed back also. It cost $249 to send it back because we were outside of their delivery zone, so after over $500 in delivery fees alone, it was an expensive lesson, but we couldn't keep an overpriced air mattress. Be smart, don't do it!!!!
extremely unhappy with the comfort of the mattress, but even more so with all the unnecessary fees they add even to return the product....... $400 in delivery charges. That's ridiculous!!!!!
Paid almost $6,000.00 for this i10 bed, after less than 2 years the bed started dramatically sagging the same way our 10 plus year old innerspring pillow top mattress had. I lived with it thinking the air chambers would some how take care of the problem and that it was a normal thing. Unfortunately living with it this way for almost 3 years has me tossing it out, I can't sleep! I toss and turn, no matter the pressure setting I constantly toss and turn at night. I called to find out about warranty and was told I would need to spend almost $400.00 on new foam. No way am i going to spend another dime on this garbage, just purchased a new Avocado mattress with a pillow top. Half the price and 10 times better warranty, sleep number is a rip off.
Do not do business with this company unless you plan to keep your "bed" forever. If you need to return the bed, they will screw you royally and treat you like dirt to boot. This is the absolute worst company with which I have ever dealt in my entire life. They creep right up to the line of committing fraud with their entire business model. Their business practices need to be investigated by government officials, and I will advocate for this at every level of government -- local, state, and federal.
Our issue may not directly relate to newer beds since we have had ours for over 8 years. However, my husband was never happy with this bed until we decided to dismantle it. We found that the top layer of foam was cheap eggshell type foam that had torn in the middle. When we removed the foam and replaced it with a quality foam, my husband and I were amazed and happy with the results. He is comfortable and getting up without backaches for the first time since we bought it. I am also not experiencing the hip pain that I had for over a year.
IF not your customer service experience will be horrible. For one, the adjustable base is not returnable. Secondly, returning a high end bed like the ILE we bought for something like a i6 will be a wash financially. Lucky for us our final purchase was over the phone so we did not sign anything that would have prevented us from returning the whole bed. Two weeks on from returning the bed we still have not received our refund. When we called a week ago, the CS person said the claim had to be manually submitted (why did it take the customer calling to initiate soemthing) Every person from the guys that picked up the bed to the two CS people I have spoken to the last 8 days has given a different line of BS on when to expect the refund. I work at a bank and know that it only takes a few presses of a button and you get a credit card refund within 2-3 days tops. Absolutely horrible customer service so please make sure the bed is 110% right for you.
If I sat up in bed put back against wall bed slid off end of bed when I called about it hey said they were aware but offered no help. Never warned me of issue here itt is 10yrs latter I am soo exhausted positioning mattress all day long exhausted Feel like I’ve been working or sleep nuunnnmbeer for free all these years. I have incurablain disease called corps soo painfully has suiiiide rate 700% higher cancer or aids try to talk call transfers Orr dropped. They have made large real years very painfull having to get up & fdpsttiiioning bed and I’m alone have no help me to move mattress spent a lot trying find way to fix it. I cannot recommend a company that refuses to speak to an unhappy customer they say transfer me to someone then call goes dead hndrescalls unanswered or ddisconncted
It is a rip off. We have had the bed for 90 days and not happy at all. You can play with the settings forever and never find the right position of firmness. Not a good night sleep. Then try to return it and your nightmare begins. I relied on what the sales person told us or did not tell us. The flex frame $2000 is not returnable. Yes it is in the fine print of the brochure but the sales person never said it, He was just anxious to make the sale. Definitely not worth the money, there are so many better and less expensive choices
We have had a Sleep Number bed for 10 years. In 2018 we decided to update our mattress. That was a mistake. There was nothing wrong with my older mattress we just wanted to upgrade to the adjustable bed. The old bed I could easily take part my self when we needed to move, (military). This new bed had to have someone delivery it and set it up, another $200 charge. I hate the magnets that are underneath to hold the beds in place when you adjust the bed. They are too strong and one of them has actually ripped out of the mattress part itself. I called to have it replaced and they wanted to charge another $99 to have someone come put a new cover on the bed. I told them that wasn't going to happen. I was told that because of the magnets they had to do it. I am perfectly capable of doing the work myself. Told them to take the magnets off and I will do it myself. I just find it very frustration and suspicious that I now have to pay someone every time something is wrong with the bed. I had an I8 and the new one I purchased was also the I8. The difference in the quality decline surprised me. The old mattress was definitely better. Why didn't I return it? Well I was hopping I would get use to it, but a year later I still hate it, if I change now it will cost me more money and I already paid $8500 for this set. Why don't I go back to my old mattress? Well I would if I hadn't already given it to my daughter. My old bed was sleeping on a cloud and I can say it was the best sleep we had, made all our back problems go away. This new bed hasn't done that. I will never purchase another sleep number bed.
I bought a Sleep Number bed because I am suffering from bone cancer and needed something that would help to relieve pain. It wasnt until the end of the purchasing process that I learned it would take two weeks to deliver it. When it came, the base was defective and they took it back and rescheduled a delivery for another two weeks. Afer a great deal of protest they agreed to a one week delay for one that, hopefully, will not be defective. This bed cost more than $4,000 and I can find no excuse for their lack of quality control or ability to resolve the problem more quickly. Had I known this, I would have compared the bed to competitors. The bed may be fine, but I don't know yet.
We bought a sleep number bed thinking we would be able to control our sides to make it comfortable for two people to sleep. It’s fine for hardness and softness of each side of the mattress but my husband can’t sleep unless the head is elevated and I can’t sleep with it elevated and wake up with a backache with the head elevated. Why couldn’t you put a control on both sides of the bed? It’s a rip off that we would have to buy king size bed to get that feature because a king size bed would not fit in our room. Why don’t you tell buyers that so people know? Do not start off your answer with me with the word “unfortunately”. Sincerely, Lesa Uhlenhaker
Wow their marketing and fancy stores really baited us into buying. Spent $3k on a King and accessories. Could not believe how cheap the materials were upon delivery. This is basically a blow up mattress that you could get at any camping place, with 3 inches of a foam topper. The blow up is rested inside of a very cheap foam frame and sits atop a base with a small fan motor in it. There can't be more than $200 of material cost here. I literally could go to WalMart - get a king blow up by Intex for $50 and add a $79 3" thick gel infused mattress topper and then let the air in or out for comfort. This company is really a sham!! Also, watch it when you go to get out of the bed! Since the sides / frame are thin foam just enough to hold the air mattress in place, it will collapse on you as soon as you swing your legs around to get out. Husband and I have fallen off the bed numerous times when getting out. Last, for one final insult, they will charge you $199.00 to come pick it up when you try to return it with a 10-day window to come out!! RUN !! Don't be sucked into their marketing hype, these products are very low quality. You're paying for their marketing costs, very fancy stores, and commissions of the people inside.
Purchased bed 3 years ago, the men who delivered the king size bed, were in a big hurry and only stayed about 5 minutes because they were behind schedule. Not our problem. the bed was a disappointing from the beginning, Finally when sides were falling out and I literally fell out of the bed to the floor, we called customer service and were told they would for over 100.00 they could send us the replacement pieces and someone would come to put them in since we are both over 75 and handicapped. two very nice gentlemen came and inspected the bed and replaced the one side that had been sent. upon examination by them they said the other side was defective and needed to be replaced. Also when they lifted up the mattress they said the frame only had three roller balls and should have six. they contacted Sleep Number while here and were told we would be shipped items to further make the bed usable and would be receiving a call from Sleep Number in 24 hours.That never happened. After a few days I called Sleep Number and talked to a woman who said she could help but I would have to pay a fee.I told her I felt the bed was defective. She became very belligerent and said she would keep the order for a few days. The bed has now fallen down on side the the rollers were missing and is unusable. So, today we went to a mattress store and spent 7500.00 for a real bed that is unconditionally guaranteed. Habitat for Humanity is coming to pick and try to repair Sleep Number bed. Ironically, while we were in mattress store another couple were in to replace their Sleep Number Bed they had had for about 3 years. Highly recommend if you are in market for a good mattress shop, look closely at warranty, and check out other beds than Sleep Number.
Disappointed with the quality of products, limited warranty, and excessive cost for prorated warranty parts. I purchased your product for my daughter's bed and I couldn't be more disappointed. After only three years the pump has malfunctioned. I paid an exorbitant cost for your product partly because I thought I was buying a quality product that came with a 25 year warranty. To my disappointment the warranty is structured in such a way that it is misleading and obviously so limited because your products must have a high failure rate. I haven't lodged a product compliant in many years but I will tell you that the shock of your ridiculously priced replacement parts and lack of meaningful warrant has quickly turned me against your product and I am anxious to share my thoughts and product review with any potential customer I reach.
I bought the ILE mattress over the Labor Day sale. This mattress is absolute garbage! I tried sleep number settings from 35 to 70 and could NOT find anything comfortable where I could sleep on my side. This is nothing but an overpriced air mattress. BEWARE...they will charge you $200 to return a mattress after their "free" in-home trial period! This is on top of a $200 delivery fee! Absolute garbage customer service! And read the fine print about their "25 year" warranty, too. It's a 2 year warranty that's then prorated after that. NO ONE said a WORD about that until the mattress was delivered. NO ONE said anything about a $200 return fee either. I will be leaving 1-star reviews on EVERY website I can find to let people know NOT to buy their products. And ANYONE who asks how my experience with sleep number was will be getting a stern warning before purchasing! STEER CLEAR!
I bought the C4 mattress almost 1 year ago. Its comfortable at first but then starts to lose its structure and sink in the middle between the two sides. Mattress first of all is too light in weight. Its hard to keep in one place. When you put pressure on the sides, its sinks like a Walmart air mattress does. If you like to cuddle with your significant other at night, you might want to try a different bed. After 6 months or so, the center of the bed loses its strength and becomes a deep hole. I called customer service and complained and they said nobody else has complained about that, but I see in the reviews many people are experiencing the same thing. Keep in mind, this mattress arrives in a small box similar to a $75 mattress you would buy at Walmart. Its not a full mattress with material support that just gets filled with air. It has to be inflated and the air is the support. I'm very disappointed I wasted $2000 on this.
The iq10 I bought , has had 3 warranty problems, and now it's having more. They replaced the foot warmers, the remote, and the brain. The brain was replaced 2 weeks ago because of E3 connectivity errors, and now they say they are working on a fix, but have no time frame for a fix. I have been on the phone with them so much and am getting no positive response .I have to reset the bed every night , and they tell me that I will have to continue this and give me no time frame. I would not recommend buying a sleep number bed
Hands down the worst mattress ever. The 1st one was a perfect mattress with one flaw. .. the sides break down but a perfect sleep. New mattress. And it sinks everywhere Not firm at all. And hate it. The mattress stinks. Have had a support ticket for 3 months and they will not replace the mattress. And they won't answer my calls or emails. Absolutely bad Investment in the mattress. They give Zero Refunds This company is a fraud. .. Stay away from Shady company.
One star is too much. I am sure this mattress and system works for some but not for me. And frankly, I think their customer service and policies are a scam. I bought the ILE. Should have known there was an issue as they later discontinued. Basically, the sides sloped. We called right away and they told us to try different settings. Called again and they extended the trial time. Called again and spoke to a supervisor but instead of sending someone out they said they would just pick it up. That is nice but you cannot return the $3000 base. Yes that was discussed but was not clear that was the case when we went to the store right after purchase, found out they could do nothing and had to call, contacted them on the phone a few weeks after purchase, and then 2 more times. Frankly they strung us along on telling us to try different numbers. The last time we called and inquired about the base they said it was against the law to take it back. Not sure what that law is...maybe the law of good customer service. Now I have a $3000 base and forced to buy 2 doubles or a king and use the functionality of the base the same on both sides, which does not work so I guess I buy 2 twins. And the app to change the bed settings id no longer available, not discussed but I am sure nits somewhere in the fine print. They are more than happy to have you return the mattress because they have you locked into the overpriced base that has issues. The guys picking up the mattress did not seem surprised. Don't get sucked in by the commercials and fancy sales reps. Do not buy the base, period. And for me, there are better mattresses on the market.
We purchased a high end sleep number and I have never had so much pain in my body. Hips, elbows, all my joints ache since getting this mattress. I have tried various settings , do not get this bed.
All the other companies who have an adjustable base will take back the base and mattress within 100 days and refund your money...... this company WILL NOT. Yes they shove a thing for you to sign which no one takes the time to read which says they will not refund the 2 grand for the base. So buy it if you must knowing they will take back the mattress but just know you will be out 2 grand if you return it.
My "comfort foam" failed in a little over one year making the bed way too soft and painful. I was forced to troubleshoot the issue myself wasting hours. When I finally diagnosed the issue, despite it being under warranty, Sleep Number insists on charging me over $100 for a "technician" to come install this simple part and would not let me replace it myself. Their product was defective in under 2 years, costing thousands of dollars, and they still feel entitled to go into my pockets again!? BUYER BEWARE.
PLEASE READ ALL! BUYERS BEWARE! This is review is based on Sleep Number the Company. Not per store. My wife and I purchased the i8 queen and the Flexfit 2 base which we tried at the store. It felt good. After trying it at home. Our backs and shoulders hurt badly. Nothing like at the store. We figured let it break in. So for 2 weeks, we tried all adjustments. From 0-100 it just didn't work for us. We called support. They were very nice. They said try for at least 30 days so your body gets used to bed and the bed gets used to you. We did. Sorry to say, Still no good. It just didn't work for us. It happens. Here is the complaint at this point though. We then had to try another model because to return it would cost $250 restocking fee. They told us the C4 would be firmer. We were confident one of the sleep number beds would work for us. Well it was firmer. The problem is with the C4, it is only 9 inch. I am a 270 lb guy. Even set at 100, I felt the platform nozzles under the mattress. So now we called, explained our issues. They said you only get one exchange. We thought we were stuck with this thin mattress made for a 9 year old kid. Well after putting up a stink. The manager gave us an ultimatum. One more exchange. But no return allowed. Not even for the $250 fee. The P6 was now suggested. But if we didn't like it we were stuck with it and we would have to pay around $5000. So we made the harsh decision to return and pay the $250 fee, not to mention the original delivery fee of $200 and take the loss. Now they tell us the base is non returnable, but it can still be used with most mattresses. So at $1899+ as long as it worked the SAME with other mattresses we would deal with it. Well here is where the MAJOR COMPLAINT COMES IN PLAY. The delivery guys come and take the mattress away and put on a support bar and give you a free remote. Well what sleep number sneakily does is, - THEY STEAL the pump from your base. The Bluetooth feature that makes the base work with the phone app is in that part, which is now GONE! ACTUALLY STOLEN! The Remote must be is subpar because it loses connectivity every time you go to use the thing. So here is the problem in a ripped-off nutshell. Flexfit 2 Base that you are stuck with if you purchase from sleep number no matter what, that is supposed to work with your Smart Phone. Endless head and foot positions Partner Snore Technology Under bed lighting WELL WITHOUT THE PUMP THE FEATURES YOU PAID FOR, DON'T WORK. NO SMART PHONE TECHNOLOGY HEAD AND FOOT POSITIONS WORK SOMETIMES, CONNECTION ISSUES. I SAY AGAIN! SLEEP NUMBER WILL NOT LET US RETURN THE GARBAGE BASE! PRICE $1899 + TAX PLUS DELIVERY!!! WE GOT SO RIPPED OFF. PLEASE. PLEASE THINK BEFORE BUYING A SLEEP NUMBER. WE LEARNED THE HARD WAY. WE NOW OWN A PURPLE. It is Awesome !