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Safavieh is a popular, low-priced furniture brand that is famous for their rugs and designer furniture. They are sold across the Internet and in major brick and mortar retailers like Walmart and Macy's. They make a variety of mattresses in foam and hybrid varieties, which most customers find comfortable initially. There are some complaints, however, about durability issues.
Urban Mattress is both a retailer and a brand of mattress. They were founded in Boulder, CO in 2008 with only one store and have grown to 14 stores in over 12 cities across the US. Their retail operation carries other mattress brands such as Vispring (the luxury British bedding brand) and Tempur-pedic, along with their own brand Urban Mattress and Urban Naturals. They are also active in social responsibility, donating to local charities in each of their locations. They have a budget line of Urban Mattress bedding focusing on both memory foam and hybrid bedding with a mid-price point to fit any budget.
Based on our aggregated reviews and our scoring method, we recommend Urban in this match up!
Learning about customer satisfaction can narrow down your search for the right bed for you. Overall, customers give these mattresses mixed ratings. Some have had complaints about the feel, but others have found them to be exactly what they wanted. Read on to hear directly from customers.
Most reviewers feel well supported by these mattresses, but others didn't always agree with the feel. For those that are bigger than average, make sure to read all of the reviews and specifications as you'll want to make sure that your body is aligned as it should.
For those that like sitting on their mattress with their feet hanging off the side, most reviewers describe the mattresses as being supportive on the edges. That said, some have reported issues over the long term so make sure to review more if you have mobility issues.
Customers gives these mattresses mixed reviews on lasting comfort. Everyone wants to find the comfy mattress that stays that way for 10 years or more, but sadly, not all will support you for the long term. If you are considering buying a mattress with mixed reviews on durability, make sure to take an extra look at the policies on return to make sure you are protected.
Looking over customer reviews and ratings is a strong way to figure out if a company will meet your criteria. Overall, these mattresses are regarded highly by customers, but there are some that had mixed experiences. Review the mattress specifics below for information on if this mattress will work for you.
Mattress support is key to a healthy night sleep. You want a mattress that feels just as good in the morning as it does when you go to sleep at night. These mattresses are well supportive.
Edge support is really important for those that like to dangle their feet over the side of the mattress. These mattresses are competitive with their edge support and don't have much support degradation along the edges.
Bowling Ball & Density Tests
Popular among readers, the bowling ball test is a good indicator of firmness and contouring, but also of support. If the mattress doesn't provide even support, some folks may experience back pain or other issues. However, these mattresses do a good job providing even support for sleepers.
It isn't easy to find great products that last a decade with constant use. Brands, for the most part, rather go after the money than make something that can never ever break. That said, there are still amazing companies to be found. These mattress, as an example, get good marks from customers on quality. They should last up to a decade for many sleepers, though some who are heavier or use their mattress more often than nightly may experience them faltering sooner.
So I've has a few days to test this mattress out and i'm quite pleased with it so far. With mattresses, they are a dime a dozen. With so many manufacturers, sizes, firmness levels, etc, it can be quite a pain choosing a mattress these days. This mattress is your typical full size mattress however it's a hybrid one so it has the standard coil spring foundation in addition to a layer of foam material on top for added comfort. What I initially liked about this mattress was that it doesn't require a box spring like other conventional mattresses do. This seems to be the new thing for mattresses and it's one less thing to move and one less thing to buy in my opinion. With these box springless mattresses, all you need is a platform frame and you're good to go. I bought a relatively inexpensive one and it works just great for this mattress. First off, the thing about this mattress is the shipping. It's a mattress however it comes shipped in a square box. Comes packaged like a giant sushi roll and you simply cut the plastic wrapping off and the mattress unravels itself; kinda cool actually. Moving a traditional full size mattress meant a couple people and possibly a hand truck. This packaging/shipping method was far more easier to work with than if it were a normal mattress/box spring. I believe this mattress is a medium however it's quite plush. The top layer of the mattress offers a good deal of comfort without the sinking feeling some other mattresses have. It's firm enough to provide adequate support yet is also comfortable and you get that cushy feeling whenever you sleep on it. For those wondering about edge support, it's not quite as firm as a normal mattress however there is some edge support on the bed. If you sit directly on the edge of this bed, you'll probably slide off. If you plant your rear end a little bit off the edge then it's fine. Only thing I noticed about this bed (and not a huge thing) is that certain parts of the bed produces a crinkly noise like the sound when someone balls up a piece of paper. Kinda of a wax paper like sound to it. It's noticeable for me since the part of the mattress that makes this noise is right where I lay my head. Not a big thing and perhaps with some additional expansion time, it'll go away. Overall, very nice mattress for the budget conscience. Offers good support and very comfy.View More Reviews
First I wanted to state that this mattress comes in a tall box because it is compressed into a roll and is covered in plastic. And it is heavy so I suggest that if you are an older female like me, that you get some help because I didn’t! And just for your information, I placed the mattress onto my purchased metal frame that I have been using for several weeks. When you are removing the plastic, be careful that you don’t cut the mattress. I was very careful but could see how easily it could happen. I received the Full size & it was rolled from head to foot so make certain you have it turned this way because mine began unfolding / expanding before I got all the plastic off. That is another reason to have help. From what I could see, it looks like the mattress is 1st covered in a plastic bag before being wrapped in several layers plastic to protect it. I can’t be positive because I cut the bag and the mattress began expanding. So I did a lot of heavy lifting, moving, and bending which didn’t help my lower back. At first I thought the mattress was too firm/hard even with the pillow top. But I was still looking forward to sleeping on the new mattress and felt this was a good time to ‘check it out’. The next morning my back was much better. But to be certain it was the mattress helping my back, I’ve slept on it several nights to make certain. My back isn’t perfect (which will take some adjustments) but my back feels much better in the mornings.
The Safavieh Harmony 10'' SPRING Mattress, White in a Full size is a really comfortable mattress. When it was delivered, I was shocked to see it rolled up in a box. It was vacuum sealed in plastic. I just opened the box and cut the plastic to open it and the mattress just came open easily. I like the pillow top on it, makes it comfortable. Took about two days for the mattress to lay completely flat. It forms to my body and I do not toss and turn as much as I use to. When someone else is in the bed, you barely feel them move. I am really surprised at how incredibly sofa and comfortable this mattress is. I am considering buying another one for my other bed and maybe for my son's camper. It will be easy for him to put it in there because of it coming rolled up vacuum sealed in a box. It is in a tall box and is on the heavy side. The full size weighs 65 pounds so you may need help carrying it. When you cut the plastic off, make sure to be careful as to not cut the mattress itself. Also, position it where you would like it to be so that you do not have to keep moving it. Having someone to help you is a very good idea. After sleeping on it for a week, I do not wake up with back pain as much as I use to. I definitely will be recommending this Safavieh Harmony Spring Mattress to my family and friends. This is my new go to mattress for my home and for mine and my son's camper. Love it.
I was surprised it came in a small enough box to fit in any car, so if you have kids going to college, this is a mattress you can transport easily while it's still boxed. Once you take it out it takes 2 days for it to flatten. It's pretty comfortable to my surprise, considering the price is not high. Mattresses are expensive, but this one is a deal including the free shipping. It doesn't need a box spring. I've looked at several mattresses in this price range and for a 10 inch this is a very good deal.
This product is pretty comfortable, although I did add a mattress pad/cover to it for protection purposes. The sheets I have are for deeper mattresses so they are a bit 'loose'. Loved how it came all wrapped up. Made it very easy to move in to my new place and set up!
We purchased the king size and have been sleeping on it for the past 3 months now. It's very comfortable and I have no complaints.
Just what I needed for a good nights rest!
Falling apart in 2 months
Customer service helped me choose a firm mattress. I am happy that I went with Kiss. I really have been having the best sleep when I'm on my the new mattress.
I received this Safavieh Serenity 11.5" spring mattress in the Walmart Spark Reviewer program in exchange for an honest review. My daughter who is almost three had been waking in the middle of night very often. She would fall right to sleep when she would get in my bed but as soon as I put her back in her toddler bed she was up again. I knew it was time for a new mattress for her and this was perfect. The mattress arrived in a rather small box, at first I thought they had my order wrong but after opening I realized the mattress came in two pieces and rolled up. It was wrapped so tight in plastic as soon as I ripped the plastic open the mattress unrolled. It has the top and bottom piece and the top actually zips onto the bottom to keep them together. Having it come in two pieces made it a breeze getting it up to my daughters bedroom. I recommend waiting to cut the plastic open until the mattress is in the room it will be used in. The top piece is a memory foam topper very soft but firm, I don't think we will have an issue with the top having indents of where my daughter sleeps anytime soon. I did sleep on the mattress a few nights to give an accurate review. It is really nice there is no squeaky or spring popping noise when I move. Many nights my daughter asks me to lay with her until she falls asleep and the moving off the bed would wake her. On this mattress someone can be jumping on one side while the person on the other side will stay still. My only concern so far with this mattress is the top part is slightly bigger than the bottom so it hangs over the edges. If you are on the edge of the bed it feels like you are on a slant and will fall off. Other than that it is a nice comfy mattress.
WOW! Mattress in a box! I didn't even know that was possible, especially with a spring mattress. Because it arrives in such a convenient size, it makes transporting it to its final room very easy---no more hassle with trying to maneuver corners, stairs, etc. That being said, it is pretty heavy, so be sure to have another person with you. "Assembly" was very simple. Inside the box are two large rolls--one is the mattress, the other is foam topper. Remove from box and lay it on your bed foundation/bedspring. Next, just begin tearing the plastic and slightly unroll it, then continue to remove the plastic. I would recommend just using your hands and not a knife to remove the plastic, so as to not damage your new bed! Be careful as you do this. This is where additional hands/partner is a must! As you unroll it, it will eventually spring open pretty fast, so have someone around to help release it in a more controlled manner. Next, unroll the mattress topper the same way. It attaches via a zipper. Don't worry though, the zipper is small and several inches from the edges, so there is no way it will become bothersome in the future. The mattress is almost fully expanded, but took another hour or so to fully expand to the dimensions of my full-size boxspring. The directions state to allow for a full 48-hrs for full height, but it CAN be slept on immediately once it is out of the box! :) I couldn't even wait till night to try it out. I took an amazing afternoon nap and felt so well-rested. Later that night, my wife and I slept like babies! Felt so refreshed the next day. With each coil being individually wrapped, minimal motion is transferred across the bed---so no more disturbing your partner when you need to get up! Surprisingly, the edges have decent amount of support on them while sitting or getting in/out of bed. I also did NOT notice any "fresh-out-of-the-box" odor, but I did wait a few hours before putting on the sheets...just in case. Highly recommend this mattress!!
OMG!! I have never seen a mattress come shipped like this! How do you get a full sized mattress to roll up so that it fit into such a small box? Because it did come packed like it did it made it much easier go get it into my room for set up. It was much harder to get the old one out. When we opened the box the bed itself was in two rolls one was the springs or bottom part of the bed and when you release the last bit of tape stand back as it will spring open pretty quickly. Although it looks way too small to be the full 11 inches it does expand pretty quickly. The second roll was the memory foam portion of the bed and unrolled easily though not a quickly as the spring part and it did not expand as much as I’d have liked. I was surprised that this bed is a firm as it is. Frankly with the memory foam top I was expecting more give. I do like how firm it is but would prefer a thicker memory foam top. I had hoped it would expand more than it did. I also do not like having to push it back on be bed all the time since it moves when I get up and I can get up a few times a night for various reasons. All in all though I have been sleeping for longer periods of time without waking up and it has helped some with my back & joint issues while sleeping and for me that is a huge difference. How I really appreciate having a new mattress.
I needed another mattress for a second bedroom in my house. I was surprised and happy by how easy this was. It was incredibly nice to not have to be waiting around all day for furniture delivery people. This mattress ships rolled up in a box and was waiting for me when I got home. The box is a little heavy for one person to move. Unrolling the mattress and topper was easy. It took about a day for the mattress to lay completely flat for me. I slept on it for two nights and the sleep has been great. It has a great combination of softness and firmness.
I have to admit I was very skeptical at first. I mean come on A bed in a box and it be any good? Well I was fooled. The first night was just getting use to another mattress. The second night, I slept better. As each night came I slept better than I had in a LONG time. For the first time since my back surgery I actually didn't feel like I was all twisted up and aching from head to toe. I am very impressed with this mattress.
This mattress was very comfortable for the price but if you want to higher-quality and softer, I suggest going with a non-pillow top as this pillow top zips onto the mattress. Any queen-size sheets that you try to put onto this mattress without a sheet hook underneath will slip off and it gets very annoying
After two weeks of sleeping on this mattress, we decided we could no longer use the memory foam that goes on top of the spring mattress. It is unfortunately too soft for us and gives us both lower back pain, even when we are healthy people and have no antecedents. The company doesn’t take returns...
Provides additional support which adds to my sleeping comfort.
Very happy with this mattress. Very comfortable. Arrived quickly and well packaged.
this bed hurt my back although it "feels" comfortable at first I have had major neck shoulder upper and lower back pain. It was also a few inches shorter than described which I wouldn't care about if it wasn't a back breaker. Good customer service though as I see this bed sales for double or more the price elsewhere and seems to have good reviews so just not for me.
Bought this for my son. He says he is sleeping deeper and it is a comfortable mattress. I recommend it.
Great bed! Very comfortable! Great price. Arrived sooner than expected.
Very comfortable! Very pleased with this product.
First of all, I think it's amazing how they are able to get these mattresses into such a small box for shipping. Once they are inflated they look and feel just like any other spring mattress. For me, this mattress was a little too hard. I have fibromyalgia and sleep on my side. I wake up to very painful hips. I put a memory foam topper on top of this mattress and that made it perfect for me. But because of my condition, I couldn't sleep directly on this mattress. I wouldn't consider this mattress to be plush, but I wouldn't consider it to be firm either. I have a firm mattress on another bed and it is very firm compared to this one. The mattress appears to be made well and it looks nice. I'd say it's somewhere around a between a plush and a medium firm mattress. It's a nice mattress for the price.
Love this mattress. I bought it for my guest room but if it were a queen I would use if for my own room. It's soft and seems to cradle for a good nights sleep. I was skeptical when I saw this mattress show up in a box. Surely there is not a full mattress in there, but there is. Once you let sit for while it fills out nicely with no strong smells. It is a good buy.
I have been using this mattress for about 20 days. I first want to say that comfort is a very subjective thing. What might be hard to me may be soft for you. I recommend reading as many reviews as you can find. This EXACT mattress is sold and reviewed on a another site ( Google the whole name of this mattress to find it ) This mattress is listed here on Amazon as a “Plush” level of comfort. I personally find this mattress to be rather firm. I was seeking a true Plush and I feel this mattress is too hard to be called “Plush” The other site that has this EXACT mattress listed describes it as a “Plush firm” I feel that is the more accurate description of this mattress. The pillow top is very thin and hardly filled. It seems to offer little to no cushioning. The mattress feels hard. This is a traditional Spring mattress but it has almost zero “bounce” I cannot sleep on it , after a few hours my shoulders and arms go numb. I am primarily a stomach and side sleeper. There is almost no “give” in this mattress. If your looking to sink in a little bit or want to feel soft comfort this is NOT the mattress for you. It currently sells for about $ 237.00 . I feel it looks like a $237.00 dollar mattress. It looks kind of cheap. There are no handles on the sides. The side material looks like nylon/polyester. The top coverings look like a cheap felt material. It's not a total ripoff but it is NOT a fancy mattress. I am unhappy with the comfort level. I even tried using a 3 inch egg crate topper to make it softer. Even with the topper it feels too hard to me. The only good thing about this mattress was the delivery. It arrives at your door and can be unboxed and readied for use by one person.
Twin beds, for my family, are primarily for guests and/or children. They don't get used that much and so the mattresses we had in place were pretty old and pretty uncomfortable, at least for my aging back. We found there to be two big advantages for this product. The first is its packaging. Given the rolled air-free packaging, we were easily able to throw the package in the car (you may need two people since it's still heavy) to bring to a separate residence. Moving a mattress without needing a pickup is a big advantage sometimes. But you can only do that once. Once the product is open, it is a normal twin mattress size, in this case somewhat thicker than the original mattress. You may, as a result, want to check the depth against your current mattress since older twin sheets might not fit properly (new ones are usually big enough to cover this depth mattress, from what I found). As for comfort, overall, this was far more comfortable than our older mattresses. I tried it for a night and woke up without any back pain that I sometimes get with mattresses that are too soft. I'm used to a tempur-pedic foam mattress; this mattress gave me a little more springiness but just as much support. My guests will be pleased, so I'm pleased as well.
This mattress arrived in a box about 4' x 1' x 1'. My first though was, there's a mattress in there? Yep, there is. Opening the box revealed a plastic bag with the air pumped out, and a mattress curled up inside. I would like to see how they do that! Open the bag carefully, and make sure you have plenty of room, because at some point the seal will be broken and the mattress will expand to full size. Instant mattress... just add air! The mattress is comfortable, but the foam layer is fairly thin. I'll probably get a padded mattress pad to put over it. Other than that, this is a good basic mattress.
I love this mattress. It is extremely comfortable. It comes shipped in a rectangular box and is all rolled up so it will need time to flatten. It took about a week to lay completely flat and feel proper. The memory foam conforms to your body and really makes for comfy sleep. It also is priced well where as mattresses sold in stores are more than double. I would not hesitate to buy this type of product online, again.
The mattress is good quality, but how much you like or dislike it will depend on personal taste. That being said, it is much too cushiony and soft for my taste but it doesn't matter since I will be using this in one of the guest bedrooms. It comes in a tubular package that you better be strong or have someone to help you.
Since this is a box spring and a mattress (extra thick topper) you want to be setup properly, and this is BIG; you need a bed frame with wood slots for example that are down in the frame or you could use a low profile box spring under this one if you like the mile high stack look. This is a Euro design so it is a low profile. With a 10" high frame it sits 20" off of the floor to the top of the mattress. This box spring is advanced in that it has individual springs providing comfort, and if you roll over, your bed mate will not be disturbed, but it does not come with a rigid base. Standard box springs come with boards in the bottom, this is pure springs. It has a material wrap like a regular box spring. So here is the deal, depending on how high the mattress is you can get a lower profile wood slat frame or a taller one. Here is an example of both... With a higher clearance: http://www.amazon.com/dp/B01508BYAG With a lower clearance: http://www.amazon.com/dp/B00WNF65Q8 Those are available with a headboard also. If you want that super tall bed look you could use a separate box spring for example in an 8" or low profile 5". As is the case with my other bedrooms memory foam mattresses they have a slightly firmer feel when new but even after one night the spots where you use it soften slightly. Here is a super big plus about this next generation memory foam is that it absolutely has no odor. My other mattress smelled to the high heavens when you first unfolded them. So between the smell and the need for them to expand to full height for 2 or 3 days, this is much better. This one achieving the ideal right out of the box is perfect. Now a closing note about feel. So what does that mean in terms of comfort? One man's comfort is another man’s less than ideal. Every memory foam mattress I have ever laid on when new gave me the impression that it was a little too firm, and this one is no exception. In every other case, as I mentioned they get softer very nicely after you sleep on them for a night or two, and only in those areas where you are sleeping on it. So if you are looking for that marshmallow softness right out of the box this is not it. I had a memory foam from Costco that was like that. The only problem is that you sink down in it so far, and yes it sinks like the others where you sleep on it, but in this case you are down in a valley unable to climb out. I had to swing my leg way over the hill to get to the outside, and that was painful to my joint where my leg met my hip. So although it appears like a powder puff it comes at a heavy price. It's like wearing a new pair of shoes. Things of quality get better with age.
Very Comfortable. Worth every Penny.
DON'T BUY THIS MATTRESS. ITS JUNK. SCROLL TO BOTTOM FOR THE FINAL 3 YEAR REVIEW ON THIS 5 YEAR WARRANTY PROTECTED MATTRESS. -After 3 days in-Mattress came in rolled up in a tall box for easy shipping. The box IS heavy so do try and get some help. Also you must open the box carefully, it'll almost explode out of the box so watch out. (that was a fun exciting part, im not gonna lie) The mattress took about 3 full days to completely Pop up and expand. Remember, they like vac seal these mattresses so give it a chance to expand. I didn't wait 3 days, in fact I slept on it the first day it arrived and slept so well. Lol -After 2 months, going on 3 and really I love this mattress. It's incredibly comfortable. Doesn't have any funny smells. It stays cool, doesn't trap heaT which is great because that's the only reason I didn't opt for an all temperpedic. -After 3 Years- Um.....I don't know where to start on this. After one year I rotated it. After year 2 I had to rotate it again. Can't flip it because its a pillowtop. I'm at year 3 and the bed is sinking on the sides I sleep on. I switched sleeping sides but this is happening all around and frankly, I should have to switch which side of the mattress I sleep on just to sleep on the sides with the only support left. Im waking up with sore shoulders and a sore back. I decided to buy a new mattress. So I came back to trusty Amazon then remembered out of the blue to check the warranty on the mattress. Ok great, says 5 years warranty and Im only 3 years in. I should be covered right? WRONG. AND THIS IS WHERE THE 1 STAR COMES IN. i would've updated my review to 3 stars from 5 since it didn't last until its warranty period. 1 star, because guess what? I contacted the manufacturer and now they're telling me that its Amazon's responsibility and are stating that Amazon is a 3rd party seller. However, the warranty is clearly a manufacturer warranty and this is a product sold directly by Safavieh through Amazon's platform. This was delivered from Safavieh warehouses, not Amazon. DON'T BUY THE MATTRESS. IT'S JUNK!
This is a very comfortable and convenient piece of bedding - memory foam on top for comfort, and a set of springs underneath for support. You don't need a box spring, just this mattress. We found it much more comfortable than our previous memory foam-on-a-wooden-platform setup. Of course your preferences may be different. Another advantage: the item is shipped in wrapped and deflated format, in an oblong square box rather than a mattress-shaped box. So it is easier to carry. Once you get it out of the box, the mattress decompresses itself. Lots of fun to watch, kind of like a magic time lapse sequence.. So: perhaps not the height of luxury, and definitely doesn't feature adjustable firmness much less separate controls for the two sides of the bed. BUT it is an excellent mattress and saves you the money you might spend on a box spring. The combination of foam topper and springs is hard to beat - though, again, you might prefer something softer. Or firmer. Highly recommended, and I would gladly have spent my own money on this.
Liked what I felt in the store, but it feels a little less magical at home. However, I can't complain much because it still really beats my old crappy Serta.View More Reviews
Unlike many mattress stores that I have been in, this experience was far from pushy -- and I had a lower budget, but experienced great service and a good overall experience. In the end, selected one of their urban mattresses and am very pleased with the feel of the bed. Good stuff!
Just bought from the Berkeley branch and it was such a great experience. Todd was amazingly helpful, but not pushy at all. He just wanted to direct me in the right direction and in the end, I got an Urban Mattress that I just love. Couldn't be happier.
I had a great customer service experience when I went into Urban Mattress -- not pushy at all and I felt like I got the right bed when I left. Unfortunately, the bed isn't as comfortable as I first thought it was. It is a bit hard in the cold weather and I sometimes wake up with back pain. Still going to see if it gets better, but waiting to see.
Just bought an Urban Naturals mattress. I was really excited about the idea of it being all natural after some of things I read online about VOCs. Overall, it feels like a great mattress and I really don't mind that I paid more than a Casper for it being natural and not hurting my baby and me.
Great experience in the store and great experience when I got the mattress. The delivery folks were really friendly and the mattress ended up being the perfect thing for my back pain. I couldn't be happier.
Had a good experience in the store, but afterwards didn't get my mattress for over 3 weeks. There was a lot of back and forth, and I finally got it, but there wasn't good communication during that process and the company should try to get better at this piece of their customer experience. Overall, bed is okay.
I feel like I might have overpaid a little bit. I didn't do a lot of research because my friends told me about Urban Mattress. After I bought the Urban Naturals model, I looked online at similar mattresses and think that it may have been a little bit on the expensive side. Not a complainer, but should have looked at what was out there before I shopped.
Got my mattress from the Berkeley store and it was a great experience. Todd was amazing, not pushy, but helped me find what I needed. After that, I feel like I am actually sleeping better and living better as a consequence. Great stuff!
Bought Dunlopillo Harbor Lux Queen in June. By August, both sides sloped outward and there was a ridge down the middle. For $1,200, you would think it would have been a good quality mattress. It wasn't.
Won't be shopping here ever again.
Update: Amazing customer service! Got a message from Nathaniel, the owner. He said it sounded like a warranty issue. He offered to exchange my mattress, including exchanging it for a more expensive mattress, at NO ADDITIONAL EXPENSE. I picked another mattress I liked, and it will be exchanged next week. I was not even charged for delivery. Will be sending my daughter here to buy a mattress next week.
Won't be shopping for a mattress any place but URBAN MATTRESS.
I have only had one other mattress shopping experience, and it was DREADFUL (MattressLand, Springfield VA), so I don't have a very large basis for comparison. But, I DID end up buying a mattress here, so I am giving it a thumbs up. The staff was nice and not pushy at all. Answered our questions and provided a little guidance, and helped us find a great mattress. They provide free delivery to my house, free removal of the old mattress, and/or will help you to move the old mattress to a guest bedroom (or wherever).
Bonus: Urban Mattress donates 2% of the purchase price to a charity of your choosing (you can select one of four). I thought that was a really nice touch.
What a great experience! Our first day of shopping for our teen son's new bed set. We are not impulse buyers and very rarely make a purchase at our first stop. Josh made this an easy and painless process! Prices were comparable to other places and included a warranty and trial period. Thank you Urban Mattress!
Best experience I've ever had buying a mattress! Ethan at the Denver location was incredibly helpful for my husband and I when we decided to upgrade to a king bed. They encourage you to really lay on the mattresses and even turn on relaxing music for a full experience. They don't push certain beds on you and do not seem to be working on commission. Additionally, Ethan honored a sale price that we talked about even after the sale was over. Overall an incredible experience in terms of customer service, and the bed we're getting is the most comfortable I've ever slept on!
A Company with Heart I learned a lot about Urban Mattress Denver on a recent visit. The people at this company are doing some really great things outside of the sales floor. For instance, they support a program that helps convicted felons find work. This reduces recidivism and adds to the overall health of the economy. Plus, it's just a good thing to do for folks who may be looking for a second chance in life. There are some really wonderful mattresses at Urban Mattress Denver. I was really impressed with the upscale ones made by Vispring. Ethan, the owner, told me that The "VI" in Vispring stands for the Roman numeral 6. It represents the six turns to each coil. That makes a difference, believe me. You should try one out. This is a really great store with even better people. Sleep well!
The guys took time to ensure we picked the right mattress and they also have some pretty awesome financing options. Highly recommended for anyone that is in the market for a new mattress or Tempur-Pedic Thanks again!
Great experience! I was a little wary about buying a mattress - it had been a while and you hear stories about mattress salesman, but Urban Mattress totally went above and beyond expectations! We walked in, were greeted by two friendly, easy going salesmen, offered a beer(!) and then Ethan, the owner, listened to us. He guided us to a mattress that, immediately, felt right, but showed us a handful of others just to compare. He knew exactly what we were looking for and made the whole process smooth and easy. The price was competitive with what we had been looking at online at another place, and he threw in a mattress protector for free (a win-win for them since they have a 90 day return policy). They stock locally made mattresses with 15 year warranties. They also support local schools and non-profits and all-around nice people. Highly recommend!
This was my first ever dealing with a mattress store, but this will not be the last. Any future business that I have will be done with Urban Mattress. My situation was slightly odd but Ethan made everything a breeze. He was extremely knowledgeable about the type of mattress that I needed, and even set it up to be delivered to my new apartment. The delivery itself went so smoothly and the movers were courteous and quick! Overall this has definitely been a 5-star experience and I can't recommend these guys/gals enough! Thank you Ethan and thank you Urban mattress!
Don't know where to start, but I simply can't say enough good things about my experience shopping at Urban Mattress...I just moved from Chicago, and making a long drive plus moving heavy things left my body completely shot. With my other shopping options, I was going to have to be without a bed for a few more WEEKS. I'd gotten a quote from UM a few weeks before I got here, so I decided to follow up with them- Ethan, specifically- and he not only honored the original price he gave me, but made sure I had my bed within 48 hours. He was an absolute delight, and this bed is a dream (see what i did there?!). Don't bother with other options- this is the way to go. THANK YOU for a wonderful experience!
I went to this place because of the great reviews and quickly learned that this place was nothing like others described except for the ones that show they got lack of service as well I walked in to buy a mattress the owner actually came up to help me I was there maybe six minutes trying out a couple beds with another customer walked in and he walked away after helping her he did some work on his computer I was confused as to why he stepped away maybe was because I had too many questions concerning the way the beds were made and the quality of the material. I thought those are common questions and fair to ask especially learning that buying a bed is no easy task. During that time I also noticed a shift in his attitude which was sort of alarming being that he bragged about the beds he has that he designed and created except for the ones that are over $10,000 when I walked over that section and at that time he decided to come back over and talk to me (I tried this on purpose to see what he would do) It was clear as soon as I did this what kind of person he was. He doesn't really have patience for someone buying his lower end beds which makes no sense to me he should just open up an all high-end bed store. I went elsewhere and bought a great bed and a much better deal than what I think much better quality from all of my research and visiting various other stores
This was an enjoyable experience. Large selection, fair prices, nice people to deal with. They lived up to their word and delivered as promised. My wife loves the mattress. We feel good to recommend.
Looking reviews, this place looks like quite the mixed bag. And while I cannot speak to the full shopping experience, I can speak my visit to their Colorado Blvd store. While I feel we were steered towards the extremely expensive mattresses, I can not think of a sales experience that didn't start by showing me the top of the line so I could "compare" property. That is sales, and I have learned to accept it. After learning why a mattress can cost more than my car, we spoke with a gentleman named Ethan who I believe is one of the owners. He was very knowledgeable, and also told us about what they are doing for charity in the Denver area. They specifically contract with a group that works with recently released convicts so that these who are entering the workforce with a large black mark on their CV an get work and d all for both themselves and an employer. Also a portion (I believe we were told 2%) of the sale is donated to local charities. And if you of not are for the charities they normally donate towards, you can request they donate it to the local charity of your choice. That is pretty awesome! Anyway, the only reason I would not purchase a mattress from Urban Mattress is that I have a family member in the industry and I know that Thanksgiving would be horribly awkward for the remainder of my years if I were to by a mattress from else. Granted if Ethan could get me g killer deal, I might be willing to live with some extra awkward with my stuffing.
I have had the mattress for 2 years and it is still just as comfy now as the day I got it. Got a bed stand for it a couple weeks ago for it. Easy set up. Great customer service, good prices.
Who knew trying mattresses could be so enjoyable? My fiancée and I went to three different mattress stores to try mattresses, and not only was the experience here so much better, but the beds were too. Johnny and Ethan helped us out with our purchase, and they did a great job. They tried to keep us in our price range, and left us alone to try things out, while at the same time answering all our questions. Also, stellar drinks.
We just had an amazing team deliver a HEAVY king mattress up our very old staircase. Urban Mattress has been an awesome team to work with, from the service in the store to the quick and professional delivery.
My husband and I were both waking up with back pain so we went in "just to look" but were so blown away by the quality and price we left with a brand new adjustable king bed. The bed was delivered the next morning and the crew even moved the existing bed into our guest room for us. The shopping experience was not just easy but enjoyable! Thanks UM!
Great customer service and a great mattress is what you get at Urban Mattress Boulder. I worked with Ken and got a knowledgeable sales associate. I initially got a mattress that was too firm and Eric was terrific about exchanging it for a different model. No extra cost to deliver to Nederland (twice!) and the guys were on time, quick and professional. I ran the mattress store gantlet doing research before buying, visiting 9-10 places. I found UMB was the most customer friendly of the group. After having back pain for a year, I finally bit the bullet and invested in my sleep quality with new mattress. Their product is more expensive but of much better quality and ultimately the 15 year no sag warranty sold me. After a month sleeping on it, I am extremely happy with this purchase and my buying experience. I will be buying from them again for our guest room. I highly recommend Ken and Eric over at Urban Mattress Boulder.
If you are looking for a mattress that is something out of the ordinary or have very special requirements, this is the place. It's family owned and run and the family member I worked with was incredibly knowledgeable and helpful. No high pressure but was happy to spend time with me and write up a proposal even though I was not ready to buy immediately. These are high cost mattresses but worth it, given that they include a lot of natural components, not just the mass produced trend of the year. They even called me in advance of a special sale recently to let me know the savings on my choice. It's wonderful that they don't upsell by package pricing like a lot of the chains. You can actually get "just" a mattress if that's what you want and need. We had recently already changed our base and want to assess that before changing another aspect. I will be back when I am ready to make the purchase of this model or the more expensive one I am still considering as there are pro and cons of each and a higher end product I have had in the past.
We needed a mattress four our son who just moved to town. Urban Mattress was the perfect choice! Eric was super friendly and helpful, guiding us to the perfect mattress. Delivery was free- and we had the mattress the next day. This is definitely the place to go for a quality product and excellent customer service!
Great experience for a great quality mattress. Confident sales team. No nonsense. In and out in 20 minutes. Mattress delivered 3 hrs later. Easy. Thank you!!
Best mattress store and customer service! Billy, Eric, Alexa and Ken were all so helpful and experts at helping us find the right mattress. We thought we found the perfect mattress and it turns out it was too firm for us. They exchanged it for the true perfect mattress after lots of visits and conversation about what we wanted in a mattress. We love it! We truly apprciated how friendly, caring and knowledgable they all were.
Superb service. Have never slept better, and don't want to get out of bed in the morning!! They were even willing to give me a temporary brand new mattress until the swell fancier one I bought was custom made. Everyone I came in contact with were wonderful and helpful. Delivery guys were clean cut, thoughtful, on time, reliable, nice, well trained, and as a bonus, delightfully funny.. overall shopping at Urban Mattress was dynamite experience. Highest recommendations,, I will never shop any other mattress company in Boulder..
I spent 6 months gearing up to buy a mattress because it's a major investment! I couldn't be happier to have gone with Urban Mattress. I originally purchased a firm mattress that ended up not being the right fit for my husband and I. The guys at Urban Mattress made the exchange easy, guilt-free, and super convenient. They GENUINELY care about getting you the perfect fit. Not to mention, the quality of their products is unparalleled. Without question, I will be telling everyone to go here to find their next mattress.
Excellent service, excellent knowledge, and we feel like we made an excellent purchase! Really very happy with our experience today and will be back for our next mattresses!
I highly recommend this mattress store. Very knowledgeable staff - the owner has been working with mattresses for almost 40 years. They have incredible quality mattresses at a very reasonable price, and are not a chain store. 10 year warranty. I found the owner extremely trustworthy, I think the whole transaction took 15 minutes because I told him exactly what I wanted and the price range, and he took me to the exact bed that I needed. That kind of service requires a certain kind of knowledge, intuition, and artistry that can't be found in sales people that have been in the industry for five months and work on commission. Plus the mattress will end up in my house for free within 24 hours. Honestly how could you ask for more.
Needed a mattress for my son's new big boy bed. These guys were awesome! I really appreciated that the sales guy was not pushy and he made delivery arrangements so quick and easy. I made a mistake to order the wrong size mattress and he took care of it without any problems. Great service, awesome mattress! The transition from crib to bed was so easy! I think the super comfy mattress helped. Thank you!
Very nice mattress store with high end choices. They have mattresses that cost 20 K plus made of horse hair and fine stuff.. :) really seriously. I just had to pick up a metal frame for my very plain but comfortable king size bed and found out a lot about many amazing mattresses. The gent was very nice who I talked too but I can never see spending 20 k on a mattress. Seems silly.
In the middle of a mattress emergency purchase they were calm, didn't take advantage of the "had to have" situation, the mattress was on time with tons of very helpful options and communication prior too. We were on the 4th floor, no elevator and not a single "look" or complaint, just wonderful! Oh, and the mattress is probably the best we have EVER had!!
We bought a queen sized mattress here today and had a very good experience. All salespeople were friendly and helpful. They weren't pushy, they gave us a few options and then left us to decide. We chose a mattress that was comparable to others we had seen in town and about $100 less than what other places were offering. The ambience was also nice--there's a water feature, fresh coffee, and nice lighting. It made me feel like taking a nap, which might be the point! I would definitely buy from them again! Oh, and free delivery is a nice touch!
FANTASTIC! Don't buy a mattress anywhere else. Service is great and the mattress is amazingly comfortable. The salesperson was extremely patient as we tried out a TON of mattresses and then referred us to the owner for a recommendation when we were couldn't make up our minds. Once we explained our dilemma (differences in softness requirements) he actually recommended a much less expensive option than we were originally considering - and we're both very happy with it. Slight delay in delivery (hour or so) due to confusion with the address but they called immediately upon realizing the number had been written down incorrectly and followed up with me twice. I'll never go elsewhere for a mattress!
Very positive experience from the moment we walked through the door until mattress and accessories were delivered.