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Restonic is a classic mattress brand, founded in the 1930s. Over the past eighty years, they have been focused on offering a competitive product in the retail mattress space for a solid price. They offer hybrid, innerspring, memory foam, and latex mattresses and boast rewards from multiple independent associations including Consumers Digest Award and Women's Choice award. Over time, they have focused on adding more luxury mattresses. While most like Restonic, there are some complaints about durability.
Sleep Number has innovated over the years, from their firmness number technology and now their smart mattress and anti-snore features. With more smart technology than ever before such as sleep tracking and automatic adjustments of temperature and firmness, most sleepers find the Sleep Number 360 mattresses very interesting. However, durability is a concern for many customers with reports of some components wearing out faster than expected given the high prices.
Based on our aggregated reviews and our scoring method, we recommend Restonic in this match up!
See Our Full Review of Restonic
Sleep Number: 7.5/10
Sleep Number: 7.4/10
Sleep Number: 8.2/10
No Back Pain:
Sleep Number: 8.5/10
Sleep Number: $699-$11499
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Customer reviews are a powerful resource for finding out if a product will match your needs. These mattresses are rated very well by customers overall, but there are some that had mixed experiences. Look over the below details to discover if one of these mattresses will fit your body.
Mattresses that are supportive are sometimes thought to be firm, but when we talk about support, we talk about deep support of the spine, hips, and shoulders. Most customers have rated this mattress well on its support, but rarely, there are some complaints.
Most reviewers describe these mattresses as having good edge support, which preferred for those that like to sit on the edge of the bed or sleep close to the sides of the mattress.
Bowling Ball & Density Tests
The bowling ball test of even support is important to figure out if the mattress will provide a good surface to support the spine. These mattresses are supportive to most sleepers overall, but you should do additional research if you have a larger or smaller than average body type.
We all want a mattress that will last forever, but that is sometimes easier said than done. That said, data on materials, customer reviews, and tests make things a bit easier. These mattresses are more durable than the average and should last over 5 years for most, but some heavier folks may find that they lose some of their durability.
If you are considering one of these mattresses, make sure to read on for more information. Sadly, they get some negative feedback from a selection of sleepers. Some were extremely happy with their purchase, but many others were not as excited.
Getting good support from your mattress is important to getting a good night's sleep. If your mattress doesn't support you well, a mattress that does better would mean a much deeper sleep for you. Most customers found the support to be good for them, but some had issues with lasting comfort.
Most reviewers find these mattresses to have fine edge support, which is good for those that like to sit on the side of the mattress. Some folks that have larger builds may still experience some dipping along the sides.
In addition to having good support, having a mattress that really lasts is key for shoppers. We all are hopeful our mattress will last a decade or more and stay just as cozy as day one. Sadly, not everyone has experienced great durability with these mattresses specifically. If you are thinking about buying and using full time, read through the customer reviews and return policies to make sure that you are secure in your purchase.
Man - half a year or so ago, I made the switch from my old innerspring Queen mattress to a new King memory foam mattress. The differences were staggering -- vastly superior comfort, quietness, no back pain, and I could enter / exit the bed without awakening my girlfriend when she was sleeping over.
I recently got the opportunity to review this, which I consider to be a 'hybrid' memory / latex foam mattress, and find it has a number of benefits over a conventional all-memory foam mattress, but a couple small drawbacks as well. Bottom line, I'm immensely happy with this mattress and consider it an upgrade over my older memory foam.
+ this mattress has superior comfort to an innerspring mattress. While it's a slightly firmer overall to my softer memory foam, I find this a plus. A pure memory foam mattress can allow you to sink so low that it's almost a challenge at times to change positions
+ to put it bluntly , the extra support and added bounciness make this mattress WAY better for sex. A pure memory foam is comfortable sleeping but can be too soft and allow sinking when you're on your knees / elbows, etc. The latex / memory foam hybrid design means you don't sink way down when you're on your knees during sex. This is a nice design upgrade
+ I find this mattress to be nice a cool sleeping, though my memory foam was as well
+ less unpleasant smell during the initial expansion phase vs. memory foam
+ the packing on this was superb. The box was well-sealed and the mattress itself was securely rolled in heavy duty vaccum-sealed plastic. This made it a lot easier to wrestle around vs. my memory foam, which was vacuum-sealed as well, but in weaker plastic. The tarp it was in had busted and so had the box -- so I appreciate the secure packing of my Brio mattress
- this mattress is more expensive than generic brand memory foam mattresses
- it feels a bit heavier as well, making it heavier to move
- being just a bit firmer than an all-memory foam mattress, there's just a touch more motion transference. While it is worlds better than a conventional innerspring, you don't get that total motion isolation afforded by an all-memory foam mattress
If you're looking to upgrade from a conventional innerspring mattress, I think the Restonic Brio is a good choice for you. You get the coolness, support, and slight springiness of latex with the 'sleeping on a cloud' feeling of memory foam. The Restonic's added support makes it superior for sex - which, while not the primary purpose for a mattress, is still worth considering. It's heavier and more awkward to move than memory foam (and both are more awkward than a conventional mattress) but I honestly find the comfort benefits to be well worth the tradeoff. This is a solidly constructed mattress, MADE IN THE USA, that combines a number of modern technologies to provide a superior sleeping experience. If you've never tried a modern foam mattress -- go test one (find a friend or a store). If you like the experience, then consider buying the Brio Restonic. As an owner of conventional, memory foam, and now the Restonic mattress, I can safely say that they've really got a 'best of all worlds' design with this mattress. 5 stars!
The Restonic Brio Mattress is a quality mattress for people who are looking for affordable medium support, but with the cradling forgiveness of memory foam. I reviewed the twin size.
I have slept on several types of foam mattress: the lowest end Tempur-Pedic, a mid-to-high end Tempur-Pedic, Classic Brands Cool Gel Memory Foam mattress (found on amazon), and a Serta hybrid mattress that has springs with a built-in 2 inch foam top. It's difficult to review a mattress, because everyone has personal tastes and needs when it comes to their sleep. I have found that the Restonic Brio provides a quality sleep if you're ok with the mattress providing some give in the support when you rest on it.
The Restonic Brio comes in a large box. My mattress had plenty of space inside because I think the full and queen sizes are packaged into the same kind of box. But these all-foam mattresses are much better for shipping/purchasing through Amazon than spring-based mattresses are. My box arrived on a very rainy day and it was left outside for a couple hours before I came home. The cardboard box was soaked. Luckily, the mattress was packed inside a vacuumed sealed plastic bag and was completely dry inside the plastic. Since it's vacuum packed, there is no air inside and the mattress is squished down to about a quarter of it's size. You will need to carefully cut the plastic bag and pull the mattress out. It will expand to about 90% of it's full size in just a couple minutes. You probably need to let it sit for another hour before it completely goes back to it's full mattress size, most notably in the corners. In my experience, all foam mattresses have a chemical smell and need to be aired out for a couple days before you can sleep on them. Amazingly, the Restonic Brio wasn't bad. There wasn't much of a chemical smell to begin with, and I just let it air out overnight and I didn't detect an odor afterward. The mattress comes with the cover already on it. I put some sheets directly on top of that (don't use a mattress pad with a foam-based mattress) and slept on it for 3 nights and took a nap on it as well. To provide some relative perspective, I weigh about 200 lbs and have a BMI between 24-25.
The Restonic Brio is very similar in feel to the Classic Brands Cool Gel Memory Foam mattress. When you lay on it, it has a noticeable give to it, but as you lay motionless, you do feel a little bit of a wrapping sensation around you. It is comfortable if you like a medium-level of support. I have minor lower back issues, and since I switched to a mid-to-high end Tempur-Pedic mattress, they have gone away. After 3 nights on the Restonic, I slept soundly, but my lower back was starting to feel a little discomfort after the 3rd night. This is because I like a firm mattress for my back. Even my low-end Tempur-Pedic is more firm than the Restonic Brio. Now, naturally, any Tempur-Pedic model will give you a much denser foam, but that comes at a huge cost increase compared to this mattress. It really comes down to what you individually prefer, and can afford.
In general, if you are looking to buy a mattress from Amazon, I do recommend going with a foam mattress because they do ship much better than springs. I would personally have liked to see a little more firmness from the Restonic Brio, but I can't knock it too much because it is relatively affordable, comfortable, and seems like it will hold up for years. If you want a medium-support mattress, I can easily recommend that you look into this Restonic Brio. If you need more back support because you have chronic lower back pain, I think you should look for something firmer.
I recently tried a memory foam for the first time with a memory foam topper. I loved it so much I wanted a full on memory foam mattress.
I had tried to use a memory foam pillow several years ago and I hated it. It was too hard and stiff. Because of that, I never had any desire to try a whole mattress made of memory foam. Boy, was I missing out. Having a chronic pain disorder, my hips would hurt so bad I would have to get up because I just couldn't lay there anymore. I wasn't getting much sleep at all. After getting the memory foam topper I never woke up with hip pain again. This mattress is perfect because it has a combination of latex and memory foam which not only allows for a pain-free sleep but also helps to keep me cool while I sleep. I tend to get hot while I sleep, so that is a big plus. This mattress is very comfortable for me. Much, much more comfortable than my old standard pillow top mattress.
This is a heavy mattress so you'll want to make sure you open it where you want it because it can be a bit awkward to carry around. It comes compressed for shipping and it doesn't take long at all for it to decompress. So far, I am very happy with this mattress. It looks nice and feels divine.
Okay, I have to say... this mattress is AMAZING! I'm relatively new to memory foam, only having occasionally slept on one at a friend's house. (First time was a few months ago.) His wasn't bad, I liked it okay. But this one is SO much better! It's quite soft and relaxing, but firm enough to provide good support.
I have the mattress on a wooden slat bed frame, and it's just great. The thing I was worried most was about getting too hot. I run hot in the middle of the night, I will typically wake up to kick off the covers, with my old box spring and traditional mattress, but I haven't had that issue with this one! I find I toss and turn less, which is such a plus for me.
The look is quite nice, it's sleek and modern, and the cover of the fabric is great. The mattress seems really well made, like it'll hold up for a decade at least. It breathes really well, it's so comfortable, and I find I'm already sleeping well.
This is my first foray into the world of memory foam, and I'm never going back! I have absolutely no complaints. I'd highly recommend this mattress, and I'm definitely sold on this brand.
This Restonic mattress looks great, has minimal off-gassing smell when opened, and gives perfectly adequate support. I'm giving it four stars instead of five because, for us, five stars means This Is It, the best choice you can make in the price bracket. We recently reviewed a Zinus twin mattress, and besides being cheaper across all sizes was also heaven to sleep on. That one we gave five stars.
We recommend the Restonic Brio mattress, but we do not think it is the end-all be-all in the category. The quality is there, it has a cool surf pattern on the surface, and it arrived intact and as advertised. If they float the price down to the $600 range, bump the rating up one star. In the current $800+ range, we rate it:
We've been using this Restonic Brio Mattress (full size) for my 10-year old daughter's bed and I (Dad) have been sleeping well on it. Why am I not sleeping in my own bed you ask?...daughter likes to sleep with Mommy...Daddy swaps places and falls asleep peacefully on a couple of pillow pets. I wasn't complaining in having a new mattress in my room..err...my daughter's room since this was replacing a 25+ year old mattress with some lumpy spring that seem to poke in all the wrong places.
So back to the Restonic Brio mattress. First off I was very impressed with the shipping. The last mattress I had delivered to my house was a coil/spring king size mattress...it arrived sealed in a plastic bag but was fairly scuffed up from the travel...the sealed bag had some rips and some of the actual mattress had scuff stains and tears. Not this Brio - the beauty of memory foam is that this thing came compressed/sealed in a cardboard box that was maybe the size of a dishwasher. I opened up the mattress and it uncompressed to full mattress shape thus prompting my wife to say 'you will never ever get that mattress to go back in that box - trash that box, rake the leaves, put away the dishes, blah, blah, blah, etc, etc'.
I was impressed with the actual mattress quality - nice fabric, durable stitching, sleek euro type look. But bottom line___ mattresses are for providing a comfortable night's sleep...my daughter and I have both logged some nights on this mattress and I'm happy to report that we both get a good night's sleep on this puppy. This is the only memory foam mattress in our house but I've slept on other memory foam mattresses. I would say that this memory foam/latex combo is a bit firmer than typical memory foam mattresses I've slept on but still in the 'medium' range of firmness...ie, my king bed spring/coil mattress is a bit firmer but I don't have any back problems (yet) so either works fine for me. Temperature-wise this mattress stays cool enough for me...no issues there.
So overall, I like this Brio mattress (especially compared to the 25+ year old one it replaced). I like the way it came nicely shipped. Good quality. Attractive design. Comfortable night's sleep and doesn't overheat. Tonight I will sink into my mattress to be cradled the way only memory foam can do, I'll snuggle up with a couple of pillow pets, maybe even eat a couple of rolls of Smarties from the night stand drawer and wash it down with a half drank Capri Sun that is still lying next to the bed. At current price of $725 not the lowest price relative to various competition but a solid good quality choice - 4-STAR rating from me in consideration of price/value.
This Restonic Brio Mattress is just perfect, the quality of this mattress is some of the best I have come across. The mattress I received is queen sized, and measures 80 inches x 60 inches x 10 inches. This mattress arrived compressed, but once it was let out of the packaging it fluffed up to its natural size. This mattress is excellent and doesn't sink when someone lies on it, but rather it adjusts to the body on it. This mattress provides true comfort, and I like it a lot, it came at the right time (since I had a queen sized bed base, from amazon too), so this mattress will now complete the new bed.
On a side note, when this was opened, it was left to air for a while before using it.
This mattress is wonderful, it came to our doorstep and was so easy to set up. It is the best mattress and so comfortable. Worth every penny.I highly recommend it. This one is for our son and we are thinking about getting a king size for us !!
The memory foam provides a very natural feeling of support to the body. It's easy to get comfortable in a variety of sleeping positions but it is also easy to get comfortable for reading in bed. I have chronic pain in knee, hip, back, etc. and this has helped give a little ease to these problem areas. I'm not saying it took all my problems away but a significant improvement in staying comfortable in bed through the night, less tossing and turning, relaxed muscles and reduced pain in joints. Now imagine how great it will make you feel if you don't even have any of those health concerns! Either way, it's a great night's sleep once you get used to the feel. Took me a couple of days to truly get used to but loved it from the first time that I lay down for a little test rest! At first the little bounce is a different feel compared to other mattresses.
The mattress I bought was not even 10 months old before it started sagging, I've turned it many times, it does no good. The warranty is trash, It cost to much for the company I bought it from to take it back. Never again will I buy your products. My husband is blind and has fallen off many times. We don't sleep well, trying to keep from falling off the edge. Paid extra for the protection on a bed that's trash. I'd heard of you for years and thought you were a better company, it would be nice if you could change my mind and tell everyone something better.
I went to visit my sister a month ago. She have a restonic mattress in the spare bedroom. I told her that I slept very well in this bed. She explain to me about her restonic mattress and why she prefer the gel instead of foam. It make a lots of sense because I wasn't like sinking in that bed. I bought few years a go a mattress with a very tick pillow top but since I try restonic at my sister place, for sure it will be the next one on my list.
I got a Restonic mattress about a year ago, as far as I know it's still under warranty, the very top of the mattress, the top layer of material that has all the decorative stitching in it has all come undone around all the stitching leaving the foam exposed, they were contacted and photos supplied and they will not stand behind their product. The main sleeping surface is coming apart after not even a year and is just going to get worse, this even happened while being covered with a mattress cover, I will never buy one of their products again, that's ok, one bad review is worth lots of lost sales, they should have stood by their product.
The mattress is doing well. I just have a difficult time falling asleep. Sometimes I rest pretty well and other times I don't. It's an age thing I suppose? I purchased the mattress in hopes of it helping me get a better nights sleep. I guess it was for a duration of the time I slept, rather than getting a better nights sleep?
We have only had it a few weeks. It was really firm the first week but that is getting better. Also we get very hot at night but we are not giving up yet.
No more tossing and turning to get comfortable, very satisfied with my mattress
We've had our restonic now for 8 years and it still like sleeping on a cloud I would not have another mattress with another name other than Resonic for the rest of my life!
This is one of the lumpiest mattresses I've ever owned. We tried to use the warranty as it is very lumpy and has indentions but since it's not a 2"indention in every area only in some, they wouldn't honor it. Will be the last Restonic that we purchase.
The first couple of nights were sleepless as mattress slept very firm with a lumpy feeling at legs and middle of back. After first week, horrible sleepless nights turned into sweet slumber! We love our new mattress. With the coils that are individually wrapped it is truly a buffer for movement. My hubby outweighs me by 100 pounds. When be moves around or exits the bed I am not aware of anything happening! The man I bought the mattress from told me there would be an adjustment period. He was right and I am so thankful we stuck it out! Great mattress, great sleep, great life!
I’ve had it since June 2015 and the mattress just feels better and better. Nice product!
My mattress when I first got it was so wonderful but now I find the area I sleep in has sunk a little too much. I have been waking with a backache so I don't know if the mattress is doing what I hoped it would do. I have turned the mattress numerous times.
I purchased a Restonic mattress back in March and I must say my back aches and leg problems have come to a halt. I actually sleep through the night for first time in years. If you can't sleep and wake up with a back ache every day, please go get yourself a new Restonic mattress. Its worth every penny you spend on it. Why have sleepless nights when you can have great nights rest and wake up feeling refreshed and pain free. The only thing i don't like about the mattress is that the pillow top cording around the top of mattress appears to be pulling away from the fabric and making it appear as though it will come apart. That part i do not like.
Both of us are enjoying the mattresses very comfy.
so far so good - no complaints at this point.
To be honest, I am very disappointed in this new mattress. I wish there was a way to get my old Restonic of 23 years back. It was so comfortable but we felt after that length of time, we should get a new one and I am so sorry. I sin k into thios one and I don't feel that it is firm at all. Can you do anything to replace it? Do I have a faulty one? Also, I almost slide off the edge when I am putting socks on. I prefer the old type of mattress with the edging for this. Why did they have to change this??
It's amazing how a good mattress can change your life. A good night sleep dictates how productive you can be the whole day. My Restonic is like sleeping on a cloud, no more waking up with back pain, sore shoulder or feeling short changed on sleep. We waited way too long to buy a new mattress, and so glad we purchased the Restonic. It was in our budget, and have recommended it to all our friends. Thanks Restonic
This is a very nice mattress for the price that I got it for. I would buy one again.
Found an up front and honest bed store owner who has sold Restonic for 25 years. Why? They are the most durable mattresses on the market. As he stated, "All mattresses that are enjoyed in the showroom start the same, how soon they fail in your bedroom depends on what lies in the middle between your head and feet. Let me introduce you to the Marvelous Middle”. I now have my first Restonic. A Hybrid Signature Plush. I got a 25 year warranty, a bed that I believe will last longer than those other brands, and I want you to avoid going down the same road I went down for a decade by letting commercialism effect your decision. Sometimes better is not what is being sold on television with lovable sheep, but by what folks who would rather have you sleeping on quality than quantity. Glad to be part of the Restonic family.
Still enjoying wonderful night sleep. Recommended restonic to daughter and son in law they love their new mattress!
Bought the king mattress from a local furniture store. Had it 3 months when we noticed that it was caving in and staying indented where me and my husband each slept. It's one of the most comfortable mattresses we've ever had but became uncomfortable and unsatisfying when we were stuck in that one spot Bc if we tried scooting over, our bodies rolled into that indented spot. We fought with furniture store to pick it up and it got restuffed by the makers. Hoping there are no more issues.
Great company, outstanding service!
Originally I thought the mattress was great, but now I wake up every morning with a pinched nerve, plus we have a ridge down the center of the mattress.
Check out the Restonic mattresses at www.atlastsleepsystems.com , The cushion firm is the best mattress I have ever laid down on. I shopped every store in our town and laid on over 100 different mattresses and the Restonic @last cushion firm blew away all the compitition. I couldn't be more happy with my Restonic.
We had our old mattress for over 15 years. Replaced with Restonic mattress and have been very pleased. My only complaint is that it's hard to get out of in the morning because it's so comfy.
No inner-spring mattress will ever solve the middle hump problem, but it's already here, two months in. Otherwise, I sleep beautifully.
I can't remember the exact date but we purchased this mattress no more than six months ago and it is already sagging. My husband only weighs 150 so I don't understand why it is sinking already. The mattress was great for the first month we had it though.
We have had our mattres for almost 1 year and we still love going to bed!
Excellent value and so very comfortable.
I love my new bed. With medical issues the ability to elevate both head and feet are perfect for me.
We purchased a restonic mattress a few years ago. We have had to buy a foam pad due to the indentions that have formed from where we lay at night. My husband and I are not large people and I feel that the mattress has not held up.
our mattress is under warranty and we we're trying to het some help because it is sagging and losing its structure
Very grateful for Candid Reviewer's advice. We were interested in the C2 after seeing the excellent rating it received from Consumer Reports, with high marks for durability, side and back sleeping. We went to the sleep number store, stuck to our plan and avoided being up- sold, and bought (on Amazon) both the recommended fiber topper and a gel topper to experiment with once the C2 arrives. We also are using our old metal frame with a queen-size bunkie board ($69), for a nice savings compared to the $300 foundation from sleep number. More $ for new sheets and bedding!View More Reviews
3.5 stars if I could. Last November, we got the Sleep number C2 due in part to the top review here.
This is my 8th mattress/mattress adjustment in 6 years. We upgraded from my 20 year old twin sized mattress and until now we have been plagued with back problems. The sleep number has been great for good night sleeps and no back problems anymore. My Sleep #35, wife's #30
Why the 3 stars then....
Overly glorified air mattress. Our 5th mattress was an $80 air mattress with a built in pump. I freaking loved that thing but the wife not so much. The sleep number is no different. The problem lies in the bladders. There are two independent bladders so two different firmness can be achieved. The split, there is a very noticeable casm between my wife and I if go to close to her I roll down. If I'm not centered have a tendency to bottom out do to air shifting. That said the bladders are to thin and I bottom out with my side set to a 50. I prefer to sleep on a 35-40 but for lying in bed with my head up I need to adjust the bed higher so my arse isn't on the hard plastic lower mattress. Speaking of lower mattress, this thing is composed of about 12 hard plastic rails that are aprox 4"-6" high. I've got my bed on my old box spring and it slides all over causing me to jam a falling out rail back in every week or so.
Cuddlings a pain with the grand casm to work around. Sex must be planed so the bladders can be at 100 each.
All that said the C2 is a good mattress but I have made some improvements to make it a great mattress: 3" gel topper and a 3" down quilted topper under the bladder mattress to lessen the bottoming out. I'm eventually going to build bed frame for proper height, box spring containment, and support for sides of the bladders.
The sleep numbers best quality is it offers options it's short comings are easily fixed and it's way eaiser to move than normal mattress set.
Best bed I ever had. I'm a big person 300 Plus pounds...At year 10 the pump went out and I called...they still had my info and sold me a new pump at 1/2 price. It's went through 2 moves and is still great! My husband is also big so it stands up to heavy folks. Folks on the phone were friendly and helpful. I'm looking now to buy my son one.
We decided to try a sleep number bed based on the other reviews here, and the fact that I haven't been able to sleep for more than 4-5 hours at a time and waking up feeling like I had been run over by a truck. I am by nature a skeptic, not wanting to believe ads and doing my own research is much more important than just taking some ad at it's face value.
We have had the bed for a little over a week now and I can say that I'm up to about 6.5 hours of sleep. We are still adjusting to the concept of setting the number to one that is most comfortable. I'm a 65 and the wife is at 75. Time will tell. Overall, the bed went together nicely, wish some of the zippers were better in quality and it does take some getting used to the foam boarders. They sit a bit higher than the mattress so you can definitely feel the edges. Having said that, I sincerely hope that this will be a long term solution for us.
I did make a YouTube Video of the unbox of the mattress that provides some insight into what it takes to set up this mattress.
My wife and I purchased a sleep number bed, a 5000 Queen Set, Dual, Ptop, Wireless in 2006. The bed was installed by the company's installers and has not been moved since that time. My wife and I are the only one who have ever slept on the bed. We do not have children and so no child has ever jumped on the bed.
About a year ago we noticed that the sides of the bed were pushing out and there was a depression on both sides where he lay when sleeping. Even with full pressure this did not go away. This kept getting worse so we called Customer Support.
The first person we called told us that we should have put a piece of plywood under the mattress to increase support and if we had done so we would not be having problems. However, neither any of the instructions nor the installers said anything about the bed needing extra support.
When we called back to order the almost $400.00 repair parts this person said she did not know anything about needing plywood support and there was no written indication about this on the previous person's phone call. It seemed the lady was suggesting my wife was lying. I can only conclude that the other person should not have inform us about this design flaw.
Also read the warranty information carefully. I did not. After 7 years I am responsible for over 44% of the cost of the repairs.
I will say these beds are very comfortable and you will enjoy the comfort they afford. However, do not believe that they will last for 20 years. Mine lasted for 6 years. If you have young children who like to play on the bed keep them off this bed!
This is for the C2 select comfort bed.
There are many mixed reviews about these beds and they are basically very expensive for an air mattress with very cheap and thin padding between the cover and air mattress. My biggest problem with the bed is that it has very little adjustment. While the numbers go from 0 to 100 they are in increments of 5 so there isn't as much adjustment as there would appear to be (intentional deception?). I'm kind of stuck in the middle so that if I make the bed soft enough I wake up with back pain, when hard enough to not have back pain I toss and turn all night. I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress. If you do buy it decide quickly if you can adjust it for your comfort level. I kept thinking I could get the adjustment right and let the return period expire. Also, returns are expensive and difficult.
Great bed but..... they should call it build a bed. Sleep Number has an odd business model and they want to charge you for all kinds of silly extras.
The key to buying this bed is wait for a sale and only buy the bed no extras as other reviews state here.
The good : The bed is adjustable and you quickly find the right amount of air firmness you need. The mattress is super light so making the bed is a breeze.
The Bad :sleep number charges insane amount for the base get a good piece of plywood, the sleep number base is plastic don't pay for delivery or legs for the base.
The bed feels as others stated like a camping mattress what made the bed great for us is a 2 inch gel memory foam the bed went from bad to a great night sleep, So lets call this a build a bed start with the base model customize it yourself.
After having the bed for the past 10 years, I have had the bed pillow top replaced 2 times because of mold issues. I called the warranty again because the pillow top is coming apart after 4 years and they say i have to pay 60% for a new replacement. This is crazy. Went to buy by Sterns and Foster and they have a full replacement on their beds if they come apart..wow a much better bed then the Sleep by number.
I purchased a C2 bed and slept on it for a week, and each night woke up with back pain. It is honestly the worst mattress I have ever slept on. I started sleeping on the floor because it was more comfortable. The materials are not worth $1,200, they are probably making over 300% profit margins because the cost couldn't be more than $300 for the whole bed. The side walls and chambers do not meet together well, so there are dips all throughout the bed. A pillow top or cushion could not cover up the unevenness of the bed.
BUYER BEWARE: They will not refund you the $90 shipping it cost to UPS your bed to your house, and they will charge you another $90 for labels to return the bed via UPS
My wife and I did extensive research before purchasing a Sleep Number bed, and we were surprised by much of what we learned. I want to share some of that information now, then I'll return periodically to report on how well we're sleeping.
WHY A SLEEP NUMBER BED
There are two main reasons to buy a Sleep Number bed: (1) so you can change the firmness of your mattress to suit your preferences, which may change over time, such as during pregnancy or while recovering from a back injury; and (2) so you can have a different level of firmness on each side of the same mattress to accommodate two sleepers with very different comfort preferences. If you don't care about either of those benefits, there's no reason to buy a Sleep Number bed that wouldn't be just as well served by other, cheaper options, such as a spring mattress.
WHAT TO KNOW BEFORE YOU BUY A SLEEP NUMBER BED
All Sleep Number beds use the same quality of pump and air bladder (the size of the bladders may vary, but it makes no difference to comfort). The taller air bladders or "upgraded" layers of padding are not necessarily desirable. In fact, customer reviews are consistently highest for the most basic model, the C2, which gives you the most "bang for your buck" and seems to produce far fewer complaints than their higher-end models.
A Sleep Number bed essentially is a glorified air mattress. The benefit of an air mattress (versus springs or memory foam) is that you can adjust the firmness of the bed from 0 to 100. In practice, this means the bed adjusts from uncomfortably soft (to the point of sinking into it like a hammock) to uncomfortably firm (like laying on a board). Most people will prefer a sleep number somewhere between 30 to 60. Presently, my wife's "sleep number" is a very soft 35, while mine is a fairly firm 60.
You only need the MATTRESS (which includes the air bladders and pump). The Sleep Number box frame is overpriced and not required. Any appropriately-sized box frame will work. The Sleep Number salesperson will likely warn you that traditional wooden box frames tend to expand and contract as the temperature and humidity change, but their "special" polymer box frame won't. Ignore the sales pitch. You don't need it as long as you have a solid, flat foundation for the mattress. We used the box frame from our previous bed, and it works great.
Do NOT buy a "high-end" Sleep Number bed. Customers appear to be consistently and significantly LESS SATISFIED (long-term) with Sleep Number's upgraded models. Search the Internet, and you'll see a distinct pattern in customer reviews: The simpler the model (C2 is the most basic), the happier the customer (on average). The upgraded models also seem unjustifiably overpriced. For instance, in the C3, Sleep Number merely adds a little foam padding and a slightly taller air bladder, but the price jumps by $300 or more! (You could buy a thicker mattress topper of better quality foam for half that price or less.) In short, the most cost-effective (and frankly, most comfortable) choice is to buy the basic C2 model, then purchase a 1" to 3" thick, high-quality memory foam topper from another supplier. You'll spend less money AND sleep better! One caveat: Don't overdo it on the thickness of the memory foam toppper. A topper about 2" thick is plenty to add a touch of luxurious softness, while the C2 mattress provides you with a highly-adjustable firmness level. Thicker toppers have a greater tendency to sink in and sag (a frequent complaint about memory foam after extended use), and thus, can negate the benefits of buying a firmness-adjustable air bed in the first place!
A queen-sized C2 Sleep Number mattress with dual bladders (so each "half" of the bed can be set to a different firmness) costs about $700.00, and the Sleep Number mattress protector (which adds a 10-year warranty) costs another $200. After tax, you're looking at around $1,000 for an air mattress with a warranty that, by many reports from other customers, may not actually be backed by the manufacturer. Nonetheless, having had TWO very disappointing experiences with two different high-end memory foam beds (each in the $1,000 price range), my wife and I decided to give the C2 a try. We will be satisfied with our purchase if our bed stays inflated for at least a decade, and adjusts in firmness when we need it to. Only time will tell.
WHAT TO KNOW WHEN YOU BUY YOUR SLEEP NUMBER BED -- DELIVERY/SHIPPING
When you buy a Sleep Number bed, you can pay approximately $160 for delivery and setup, or you can pay about $90 for UPS delivery. Unless you're physically challenged or disabled, I'd save money by opting for the UPS delivery. The bed is easy to set up yourself. It arrives nicely packed in a relatively small box with clear instructions. To save even more money, wait for a promotion period when Sleep Number offers free shipping, and then make your purchase. That's how my wife and I escaped paying any setup/delivery costs.
WHEN YOUR SLEEP NUMBER BED ARRIVES
When your Sleep Number bed arrives (assuming you didn't pay for setup), it is easy to assemble. You lay out the mattress cover on a box frame, unzip the top, insert foam stiffeners around the perimeter of the bed, drop in the air bladders, attach the air pump, inflate the bladders, and zip the top of the mattress back on. Done! It only took me about 30 minutes to set up a dual bladder Queen-size bed, and at least half of that time was spent waiting for the bladders to inflate (the initial inflation is slow).
On the first two nights of sleeping on our bed, we tried an old, 4" thick memory foam topper that we had stored in the closet for the past five years. As expected, the 4" of foam was TOO thick and allowed my spine to sag. Even with the C2 mattress itself set to a moderately firm 50 on the first night, and a very firm 70 on the second night, I woke up both mornings with a lot of back pain due to the sinking effect of the (thick) topper. I also sweated a lot both nights because memory foam runs very warm and doesn't breathe well. My wife had no complaints about the mattress itself (she chose a much softer sleep number of 35), but she also sweated and felt uncomfortably hot due to the memory foam topper. We reminded ourselves that we bought this bed to get away from our disappointments with memory foam, so the topper went back into the closet.
On the third and fourth night, we slept with no topper at all (only the C2 mattress and the very thinly padded mattress protection cover we purchased). Initial comfort wasn't great (it doesn't feel "soft as a cloud" because you feel the air bladder pressing smoothly but stiffly against you through the padding). However, the level of back support and sleep-through-the-night comfort were both dramatically better. I woke up with almost no back pain. That confirms the C2 mattress's ability to fulfill the firmness and support needs that we couldn't get from our two previous, high-end memory foam mattresses. Now the task is to find an appropriate topper to add that extra touch of initial softness against our backs.
After a lot of research into memory foam alternatives, we settled on the Downlite Extra Plush Bamboo Top Mattress Pad (sold here on Amazon). Once we've received it and slept on it a few nights, I'll write a separate review for that product, as well as return here to report the overall results on our happiness with the C2 mattress. Stay tuned...
[UPDATE 7-19-2013: After three weeks on this bed, we're definitely sleeping much better. The first week was a bit rough as we adjusted to the new feel of an air bed, but the last two weeks have been great. The C2 mattress, combined with a Downlite Extra Plush Bamboo Top Mattress Pad, is substantially more supportive than the memory foam mattresses we used previously. Although the initial comfort doesn't feel quite as luxuriously soft when you first lay down on the bed, our actual through-the-night sleeping comfort is outstanding. My sleep number has hovered around a (firm) 65, while my wife continues to prefer her much softer 35. We both agree the Downlite topper made the bed feel substantially better since it is just thick enough to prevent us from feeling the air bladders in the C2 bed.
I also noticed that the Downlite topper feels firmer and more supportive than the upgraded beds we tried out in the Sleep Number store, reinforcing my suspicion that higher-end Sleep Number beds use layers of memory foam which probably sink in over time and cause back pain like we experienced with our previous memory foam beds. That probably accounts for why the higher-end Sleep Number beds are reviewed much more negatively than the basic C2 mattress. If you can give up the pleasure of that initial cozy feeling you get from memory foam, the C2 mattress and Downlite topper are a great combination that will give much better (and adjustable) sleep-through-the-night comfort and support for those who suffer from chronic back pain. So far, we're quite pleased.]
[UPDATE 9/10/2013: After two full months sleeping on the C2 Sleep Number bed and our Downlite topper, I am THRILLED with the improvements in my neck and back pain--which have essentially disappeared. Each time I lie down on the bed, I'm still aware that the initial "cushy" softness of the memory foam is missing, but after lying down for a few seconds, that observation immediately gives way to a pleasant impression of how firm and supportive the bed feels against my back. After two months, that same initial impression continues to replay in my mind when I go to bed each night.
More importantly, I can now attest with full confidence that the C2 mattress and Downlite topper combination alleviates ALL of the neck and back pain issues I was experiencing with the memory foam mattresses and toppers we have previously slept on. In two months, I haven't had ANY serious problems with pain--and that's a remarkable change from the almost daily pain I was experiencing before.
More impressively, a week ago, I strained my back badly when I slipped while raising a sailboat mast and strained to catch the mast before it slammed down onto the concrete. The last time that (same incident) happened, I couldn't move out of my bed for two full days and I suffered excruciating lower back pain for three weeks before I recovered full mobility. This time, although the pain and strain felt nearly as bad as last time, I was able to get on my feet the next morning and now, a week later, although my back is still tender, I'm recovering exponentially faster than before with near-full mobility and can again lift modest amounts of weight (like my one-year-old daughter) comfortably. The only possible explanation is that this bed is so supportive, it is accelerating my recovery. I now realize now that the last time I injured my back, the memory foam topper we had at that time was probably exacerbating the strain at night, stretching out my pain and debilitation unnecessarily.
Suffice it to say that I am well pleased with the Downlite topper and our C2 Sleep Number mattress. My wife--who is now pregnant--has remarked a few times that she misses the cushy softness of the memory foam a lot, but even she (with her much better back) agrees that this bed's supportiveness is still much better and gives her better "through-the-night" sleep comfort. She just likes her bed to be very soft feeling, and this topper just isn't as initially soft as a more foam-like material would be.]
[UPDATE 3-11-2014: Well, my wife just completed her pregnancy with our third child and she has said repeatedly throughout the last trimester that she was glad to have an adjustable bed. So far, we've had no air leaks, no signs of premature wear, nor any other complaints. We continue to get good support and comfort from this bed. My wife still occasionally mentions her desire to put a one-inch memory foam topper under the Downlite topper just to increase the initial softness a little, but it's such a small issue, she hasn't really gotten around to it yet. We're plenty comfortable. I can definitely say now that the approximately $1000 investment in this bed was well worth it. We're glad we bought it, and continue to find the adjustment feature useful whenever I have a strained back or my wife's body is changing as it does through a pregnancy and thereafter.]
[UPDATE 12-28-2015: Well, years later and this bed is still holding up great -- with no evident signs of wear, despite three little girls who occasionally jump on it (though we tell them not to) -- and still giving us sleep-through-the-night comfort. Every three months or so, it seems we have to readjust the bed: deflating it down to its lowest setting (20, I think), then inflating it up to its highest setting (100), and then dialing it back down to our preferred sleep number (mine is 55 or 60). This seems to recalibrate the bed's pressure gauge. If we don't do it, we notice that after a few months our sleep number starts to feel "softer" than it is supposed to... as if the bed has let out a little air and/or fallen out of calibration. It takes so long for this to happen that I don't think it can be attributed to a leak (the bed never goes flat!). It just seems to be a quirk that is easily resolved using the recalibration method I described.
Also, having slept on this bed through several more hot seasons, I will say it again: we sleep much cooler on hot Georgia nights than we ever did on memory foam! Overall, we're very pleased with this bed. It's not dreamy soft, but it is comfortable and supportive.]
We spent a fortune on the mattress, base, sheets, pillows, etc. After sleeping on it my husband had an allergic reaction to the materials which caused welts all over his body. We obviously couldn't keep this. I called customer service to schedule a return and after being on the phone for almost an hour was told I couldn't return the base, the sheets, pillows, and mattress topper. The only thing they would take back was the mattress itself, but still charged me another $199 to pick it up. I am disgusted that a company that is supposed to be top of the line has such terrible policies. I spent a small fortune on this, and they won't refund me until 7 days after pick up which is a month away. I will never purchase anything here again, and will warn off friends and family. My neighbor was going to buy one this week, but after telling them my horror story, they have decided against it.
We are on our second Sleep Number bed, going with the adjustable bed this time to help alleviate sinus problems, and had we not loved our older Sleep Number we would have looked elsewhere. All was great for almost 2 years, then for the past few weeks the remotes started to loose their connection to the bed and its associated systems (air-inflation system, adjustable base, dual temperature heaters). Every night I have to re-pair the remotes to the bed, and this is getting old quick. Sleep Number's customer service was absolutely no help, they walked me though the pairing process (I think I can do it in my sleep now), and claimed success … if only they had listened they would know it always works, for a few hours, then the remotes loose their connections again. I hear folks have great luck and bad luck with Sleep Number's customer service, I guess I will just have to start calling each night and having them walk me though the re-pairing process until I get one of the good service techs.
Sleep Number beds are pretty good BUT... there are few things you need to know before you make the purchase. First, if you like a firm mattress, Sleep Number is great because you can keep it firm over time. Second, if you like a firm mattress and your co-sleeper likes squishy, well, you've seen the ads. That stuff you probably figured out. Here's what you may not know: Sleep Number with no foam on top is hard as a rock no matter how low you set your number. So, be prepared to add a mattress topper. The good news here is that if you bought the thin Sleep Number, like I did, sheets will still fit over it. The bad news is that you are going to struggle finding one that doesn't make you sweat and you'll need to replace it every 3 years or so. There are models that have a thick foam top and that's supposed to eliminate the need for a separate topper. But, foam compacts over time so if you get that model, you are right back into the short lifespan of a standard mattress. Finally, Sleep Number beds will need to have parts replaced. You're going to need new air bags, hoses, and a pump. It will happen a lot sooner than the advertising leads you to believe. And, while you wait for these parts to arrive on your doorstep, you're going to be sleeping on your couch. So, you may fall in love with your Sleep Number the first week you sleep on it but be aware that you are going to spend about $200 every other year on parts. We've had ours for 6 years. We've spent $800 on two mattress toppers, one replacement air bag and a replacement pump. Warranty? Yes. That's with the warranty.
Scheduled delivery day was scheduled for a Friday. 30 minutes before delivery was contacted and said would not deliver because of large amount of rain during the night. Delivery company wanted to deliver the following week. I offered next day, but was declined. All around poor customer service. The Sleep Number stores were open and all other furniture stores . Other stores willing to deliver same day.
If I could give a 0 star review, I would. The bed we received was not the bed we tried in the store. When we received our bed, it started to sag in the middle after less than a week. I had a migraine headache every day I slept on this bed either from something it's made of or the way I was forced to sleep on it. I called to return it and they wanted to sell me "accessories" to make it sleepable. A bed this expensive should just work. I am now having to pay $499 to have the bed and the base returned. This is excessive. The bed is crap and the company is a scam with bait and switch. Do yourself a favor and get something else.
I replaced my original Sleep Number bed 3 years ago with the P6 mattress after replacing the foam layer and the air pump. I regret that decision. The mattress covers do not hold their shape and the foam layer that lies over the mattress air bladders can and does split where the two bladders meet. The air pump on my original bed failed and had to be replaced. The P6 is only 3 years old and the mattress cover has stretched as badly as the 10+ year old mattress cover did. I was offered a new mattress cover at a prorated discount of almost 300 dollars. Be aware...it feels great until.....
My king sized Sleep Number 360 i8 sunk in the middle within a year of purchase. I contacted Sleep Number. First they sent me a 1 inch thick plain piece of foam the size of the whole mattress. I followed the instructions on how to use it, Useless. Then they shipped the whole big foam thing. Again we followed the instructions (quite a pain) and it was better for about 3 months. Then it sunk in the middle again! We are less than 2 years into this bed purchase; and for $3,000+ and two replacement parts, I have a useless bed. Sleep Number spends all their money on marketing and pretty stores and then designs and builds and sells shoddy products. The bed was TERRIBLE! I have asked them to resolve it by refunding me. Of course, I get the party line that it's past the 100-day mark for replacement. I guess this is a $3,00 hard learned lesson. Don't make the same mistake!!
I purchased an i8 after trying it out in the store along with the highly recommended mattress pad. We receive the bed and immediately it doesn't feel like the same bed in the store. You can feel the lump of air underneath you and it was curved upwards for the highest setting which wasn't comfortable at all. The first night we woke up in the morning and the "cooling" mattress pad was so hot we both sweaty. I had to take it off and exchange it (couldn't return it since it had been used) which was a $219 disappointment. After trying to make it work for a month, we gave up and sent the bed back also. It cost $249 to send it back because we were outside of their delivery zone, so after over $500 in delivery fees alone, it was an expensive lesson, but we couldn't keep an overpriced air mattress. Be smart, don't do it!!!!
extremely unhappy with the comfort of the mattress, but even more so with all the unnecessary fees they add even to return the product....... $400 in delivery charges. That's ridiculous!!!!!
Paid almost $6,000.00 for this i10 bed, after less than 2 years the bed started dramatically sagging the same way our 10 plus year old innerspring pillow top mattress had. I lived with it thinking the air chambers would some how take care of the problem and that it was a normal thing. Unfortunately living with it this way for almost 3 years has me tossing it out, I can't sleep! I toss and turn, no matter the pressure setting I constantly toss and turn at night. I called to find out about warranty and was told I would need to spend almost $400.00 on new foam. No way am i going to spend another dime on this garbage, just purchased a new Avocado mattress with a pillow top. Half the price and 10 times better warranty, sleep number is a rip off.
Do not do business with this company unless you plan to keep your "bed" forever. If you need to return the bed, they will screw you royally and treat you like dirt to boot. This is the absolute worst company with which I have ever dealt in my entire life. They creep right up to the line of committing fraud with their entire business model. Their business practices need to be investigated by government officials, and I will advocate for this at every level of government -- local, state, and federal.
Our issue may not directly relate to newer beds since we have had ours for over 8 years. However, my husband was never happy with this bed until we decided to dismantle it. We found that the top layer of foam was cheap eggshell type foam that had torn in the middle. When we removed the foam and replaced it with a quality foam, my husband and I were amazed and happy with the results. He is comfortable and getting up without backaches for the first time since we bought it. I am also not experiencing the hip pain that I had for over a year.
IF not your customer service experience will be horrible. For one, the adjustable base is not returnable. Secondly, returning a high end bed like the ILE we bought for something like a i6 will be a wash financially. Lucky for us our final purchase was over the phone so we did not sign anything that would have prevented us from returning the whole bed. Two weeks on from returning the bed we still have not received our refund. When we called a week ago, the CS person said the claim had to be manually submitted (why did it take the customer calling to initiate soemthing) Every person from the guys that picked up the bed to the two CS people I have spoken to the last 8 days has given a different line of BS on when to expect the refund. I work at a bank and know that it only takes a few presses of a button and you get a credit card refund within 2-3 days tops. Absolutely horrible customer service so please make sure the bed is 110% right for you.
If I sat up in bed put back against wall bed slid off end of bed when I called about it hey said they were aware but offered no help. Never warned me of issue here itt is 10yrs latter I am soo exhausted positioning mattress all day long exhausted Feel like I’ve been working or sleep nuunnnmbeer for free all these years. I have incurablain disease called corps soo painfully has suiiiide rate 700% higher cancer or aids try to talk call transfers Orr dropped. They have made large real years very painfull having to get up & fdpsttiiioning bed and I’m alone have no help me to move mattress spent a lot trying find way to fix it. I cannot recommend a company that refuses to speak to an unhappy customer they say transfer me to someone then call goes dead hndrescalls unanswered or ddisconncted
It is a rip off. We have had the bed for 90 days and not happy at all. You can play with the settings forever and never find the right position of firmness. Not a good night sleep. Then try to return it and your nightmare begins. I relied on what the sales person told us or did not tell us. The flex frame $2000 is not returnable. Yes it is in the fine print of the brochure but the sales person never said it, He was just anxious to make the sale. Definitely not worth the money, there are so many better and less expensive choices
We have had a Sleep Number bed for 10 years. In 2018 we decided to update our mattress. That was a mistake. There was nothing wrong with my older mattress we just wanted to upgrade to the adjustable bed. The old bed I could easily take part my self when we needed to move, (military). This new bed had to have someone delivery it and set it up, another $200 charge. I hate the magnets that are underneath to hold the beds in place when you adjust the bed. They are too strong and one of them has actually ripped out of the mattress part itself. I called to have it replaced and they wanted to charge another $99 to have someone come put a new cover on the bed. I told them that wasn't going to happen. I was told that because of the magnets they had to do it. I am perfectly capable of doing the work myself. Told them to take the magnets off and I will do it myself. I just find it very frustration and suspicious that I now have to pay someone every time something is wrong with the bed. I had an I8 and the new one I purchased was also the I8. The difference in the quality decline surprised me. The old mattress was definitely better. Why didn't I return it? Well I was hopping I would get use to it, but a year later I still hate it, if I change now it will cost me more money and I already paid $8500 for this set. Why don't I go back to my old mattress? Well I would if I hadn't already given it to my daughter. My old bed was sleeping on a cloud and I can say it was the best sleep we had, made all our back problems go away. This new bed hasn't done that. I will never purchase another sleep number bed.
I bought a Sleep Number bed because I am suffering from bone cancer and needed something that would help to relieve pain. It wasnt until the end of the purchasing process that I learned it would take two weeks to deliver it. When it came, the base was defective and they took it back and rescheduled a delivery for another two weeks. Afer a great deal of protest they agreed to a one week delay for one that, hopefully, will not be defective. This bed cost more than $4,000 and I can find no excuse for their lack of quality control or ability to resolve the problem more quickly. Had I known this, I would have compared the bed to competitors. The bed may be fine, but I don't know yet.
We bought a sleep number bed thinking we would be able to control our sides to make it comfortable for two people to sleep. It’s fine for hardness and softness of each side of the mattress but my husband can’t sleep unless the head is elevated and I can’t sleep with it elevated and wake up with a backache with the head elevated. Why couldn’t you put a control on both sides of the bed? It’s a rip off that we would have to buy king size bed to get that feature because a king size bed would not fit in our room. Why don’t you tell buyers that so people know? Do not start off your answer with me with the word “unfortunately”. Sincerely, Lesa Uhlenhaker
Wow their marketing and fancy stores really baited us into buying. Spent $3k on a King and accessories. Could not believe how cheap the materials were upon delivery. This is basically a blow up mattress that you could get at any camping place, with 3 inches of a foam topper. The blow up is rested inside of a very cheap foam frame and sits atop a base with a small fan motor in it. There can't be more than $200 of material cost here. I literally could go to WalMart - get a king blow up by Intex for $50 and add a $79 3" thick gel infused mattress topper and then let the air in or out for comfort. This company is really a sham!! Also, watch it when you go to get out of the bed! Since the sides / frame are thin foam just enough to hold the air mattress in place, it will collapse on you as soon as you swing your legs around to get out. Husband and I have fallen off the bed numerous times when getting out. Last, for one final insult, they will charge you $199.00 to come pick it up when you try to return it with a 10-day window to come out!! RUN !! Don't be sucked into their marketing hype, these products are very low quality. You're paying for their marketing costs, very fancy stores, and commissions of the people inside.
Purchased bed 3 years ago, the men who delivered the king size bed, were in a big hurry and only stayed about 5 minutes because they were behind schedule. Not our problem. the bed was a disappointing from the beginning, Finally when sides were falling out and I literally fell out of the bed to the floor, we called customer service and were told they would for over 100.00 they could send us the replacement pieces and someone would come to put them in since we are both over 75 and handicapped. two very nice gentlemen came and inspected the bed and replaced the one side that had been sent. upon examination by them they said the other side was defective and needed to be replaced. Also when they lifted up the mattress they said the frame only had three roller balls and should have six. they contacted Sleep Number while here and were told we would be shipped items to further make the bed usable and would be receiving a call from Sleep Number in 24 hours.That never happened. After a few days I called Sleep Number and talked to a woman who said she could help but I would have to pay a fee.I told her I felt the bed was defective. She became very belligerent and said she would keep the order for a few days. The bed has now fallen down on side the the rollers were missing and is unusable. So, today we went to a mattress store and spent 7500.00 for a real bed that is unconditionally guaranteed. Habitat for Humanity is coming to pick and try to repair Sleep Number bed. Ironically, while we were in mattress store another couple were in to replace their Sleep Number Bed they had had for about 3 years. Highly recommend if you are in market for a good mattress shop, look closely at warranty, and check out other beds than Sleep Number.
Disappointed with the quality of products, limited warranty, and excessive cost for prorated warranty parts. I purchased your product for my daughter's bed and I couldn't be more disappointed. After only three years the pump has malfunctioned. I paid an exorbitant cost for your product partly because I thought I was buying a quality product that came with a 25 year warranty. To my disappointment the warranty is structured in such a way that it is misleading and obviously so limited because your products must have a high failure rate. I haven't lodged a product compliant in many years but I will tell you that the shock of your ridiculously priced replacement parts and lack of meaningful warrant has quickly turned me against your product and I am anxious to share my thoughts and product review with any potential customer I reach.
I bought the ILE mattress over the Labor Day sale. This mattress is absolute garbage! I tried sleep number settings from 35 to 70 and could NOT find anything comfortable where I could sleep on my side. This is nothing but an overpriced air mattress. BEWARE...they will charge you $200 to return a mattress after their "free" in-home trial period! This is on top of a $200 delivery fee! Absolute garbage customer service! And read the fine print about their "25 year" warranty, too. It's a 2 year warranty that's then prorated after that. NO ONE said a WORD about that until the mattress was delivered. NO ONE said anything about a $200 return fee either. I will be leaving 1-star reviews on EVERY website I can find to let people know NOT to buy their products. And ANYONE who asks how my experience with sleep number was will be getting a stern warning before purchasing! STEER CLEAR!
I bought the C4 mattress almost 1 year ago. Its comfortable at first but then starts to lose its structure and sink in the middle between the two sides. Mattress first of all is too light in weight. Its hard to keep in one place. When you put pressure on the sides, its sinks like a Walmart air mattress does. If you like to cuddle with your significant other at night, you might want to try a different bed. After 6 months or so, the center of the bed loses its strength and becomes a deep hole. I called customer service and complained and they said nobody else has complained about that, but I see in the reviews many people are experiencing the same thing. Keep in mind, this mattress arrives in a small box similar to a $75 mattress you would buy at Walmart. Its not a full mattress with material support that just gets filled with air. It has to be inflated and the air is the support. I'm very disappointed I wasted $2000 on this.
The iq10 I bought , has had 3 warranty problems, and now it's having more. They replaced the foot warmers, the remote, and the brain. The brain was replaced 2 weeks ago because of E3 connectivity errors, and now they say they are working on a fix, but have no time frame for a fix. I have been on the phone with them so much and am getting no positive response .I have to reset the bed every night , and they tell me that I will have to continue this and give me no time frame. I would not recommend buying a sleep number bed
Hands down the worst mattress ever. The 1st one was a perfect mattress with one flaw. .. the sides break down but a perfect sleep. New mattress. And it sinks everywhere Not firm at all. And hate it. The mattress stinks. Have had a support ticket for 3 months and they will not replace the mattress. And they won't answer my calls or emails. Absolutely bad Investment in the mattress. They give Zero Refunds This company is a fraud. .. Stay away from Shady company.
One star is too much. I am sure this mattress and system works for some but not for me. And frankly, I think their customer service and policies are a scam. I bought the ILE. Should have known there was an issue as they later discontinued. Basically, the sides sloped. We called right away and they told us to try different settings. Called again and they extended the trial time. Called again and spoke to a supervisor but instead of sending someone out they said they would just pick it up. That is nice but you cannot return the $3000 base. Yes that was discussed but was not clear that was the case when we went to the store right after purchase, found out they could do nothing and had to call, contacted them on the phone a few weeks after purchase, and then 2 more times. Frankly they strung us along on telling us to try different numbers. The last time we called and inquired about the base they said it was against the law to take it back. Not sure what that law is...maybe the law of good customer service. Now I have a $3000 base and forced to buy 2 doubles or a king and use the functionality of the base the same on both sides, which does not work so I guess I buy 2 twins. And the app to change the bed settings id no longer available, not discussed but I am sure nits somewhere in the fine print. They are more than happy to have you return the mattress because they have you locked into the overpriced base that has issues. The guys picking up the mattress did not seem surprised. Don't get sucked in by the commercials and fancy sales reps. Do not buy the base, period. And for me, there are better mattresses on the market.
We purchased a high end sleep number and I have never had so much pain in my body. Hips, elbows, all my joints ache since getting this mattress. I have tried various settings , do not get this bed.
All the other companies who have an adjustable base will take back the base and mattress within 100 days and refund your money...... this company WILL NOT. Yes they shove a thing for you to sign which no one takes the time to read which says they will not refund the 2 grand for the base. So buy it if you must knowing they will take back the mattress but just know you will be out 2 grand if you return it.
My "comfort foam" failed in a little over one year making the bed way too soft and painful. I was forced to troubleshoot the issue myself wasting hours. When I finally diagnosed the issue, despite it being under warranty, Sleep Number insists on charging me over $100 for a "technician" to come install this simple part and would not let me replace it myself. Their product was defective in under 2 years, costing thousands of dollars, and they still feel entitled to go into my pockets again!? BUYER BEWARE.
PLEASE READ ALL! BUYERS BEWARE! This is review is based on Sleep Number the Company. Not per store. My wife and I purchased the i8 queen and the Flexfit 2 base which we tried at the store. It felt good. After trying it at home. Our backs and shoulders hurt badly. Nothing like at the store. We figured let it break in. So for 2 weeks, we tried all adjustments. From 0-100 it just didn't work for us. We called support. They were very nice. They said try for at least 30 days so your body gets used to bed and the bed gets used to you. We did. Sorry to say, Still no good. It just didn't work for us. It happens. Here is the complaint at this point though. We then had to try another model because to return it would cost $250 restocking fee. They told us the C4 would be firmer. We were confident one of the sleep number beds would work for us. Well it was firmer. The problem is with the C4, it is only 9 inch. I am a 270 lb guy. Even set at 100, I felt the platform nozzles under the mattress. So now we called, explained our issues. They said you only get one exchange. We thought we were stuck with this thin mattress made for a 9 year old kid. Well after putting up a stink. The manager gave us an ultimatum. One more exchange. But no return allowed. Not even for the $250 fee. The P6 was now suggested. But if we didn't like it we were stuck with it and we would have to pay around $5000. So we made the harsh decision to return and pay the $250 fee, not to mention the original delivery fee of $200 and take the loss. Now they tell us the base is non returnable, but it can still be used with most mattresses. So at $1899+ as long as it worked the SAME with other mattresses we would deal with it. Well here is where the MAJOR COMPLAINT COMES IN PLAY. The delivery guys come and take the mattress away and put on a support bar and give you a free remote. Well what sleep number sneakily does is, - THEY STEAL the pump from your base. The Bluetooth feature that makes the base work with the phone app is in that part, which is now GONE! ACTUALLY STOLEN! The Remote must be is subpar because it loses connectivity every time you go to use the thing. So here is the problem in a ripped-off nutshell. Flexfit 2 Base that you are stuck with if you purchase from sleep number no matter what, that is supposed to work with your Smart Phone. Endless head and foot positions Partner Snore Technology Under bed lighting WELL WITHOUT THE PUMP THE FEATURES YOU PAID FOR, DON'T WORK. NO SMART PHONE TECHNOLOGY HEAD AND FOOT POSITIONS WORK SOMETIMES, CONNECTION ISSUES. I SAY AGAIN! SLEEP NUMBER WILL NOT LET US RETURN THE GARBAGE BASE! PRICE $1899 + TAX PLUS DELIVERY!!! WE GOT SO RIPPED OFF. PLEASE. PLEASE THINK BEFORE BUYING A SLEEP NUMBER. WE LEARNED THE HARD WAY. WE NOW OWN A PURPLE. It is Awesome !