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Raymour and Flanigan sell a variety of mattresses including many name brands, but they also sell mattresses under their own label - Bellanest, which is a line of extremely affordable mattresses. Their mattresses come in either memory foam or hybrid varieties, and most find them comfortable though there are some that claim durability issues.
Voila is aiming to disrupt the mattress-in-a-box market with its luxurious hybrid mattress that puts an emphasis in lots of comfort layers to melt away pressure points and also superior pocket coils. Overall, they have 11 layers to their bed, which is way different than most others in the mattress-in-a-box space. Do all those layers translate to better comfort? Take a look at the details to learn if this mattress is right for you!
Based on our aggregated reviews and our scoring method, we recommend Voila in this match up!
See Our Full Review of Voila
Raymour And Flanigan: 7.4/10
Raymour And Flanigan: 7.4/10
Raymour And Flanigan: 7.5/10
No Back Pain:
Raymour And Flanigan: 7.4/10
Raymour And Flanigan: $219-$759
Raymour And Flanigan:
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Some customers were very happy with their new mattress, but others reported problems. Despite those that are cozy, this means that these mattresses have lower than average customer satisfaction. Read on for more specifics if you are interested in buying.
In terms of having comfortable support for all, these mattresses have mixed feelings. Some reviewers are comfortable and feel supported throughout the night, but others had poor comfort. If you are above average in weight, you should do some added research before purchasing.
Edge support is an essential attribute for those that like to sit on the side of the mattress. Some folks report this brand's mattresses are not evenly supportive and may dip for some.
These mattresses may not be as durable as you would hope after buying. Some sleepers have had complaints about the feel and durability over a short time. If you are looking for something with lasting support and would consider yourself plus-sized, you may experience good comfort initially, but do a last check on the mattress specifications and return policies before purchasing.
By just browsing online, it isn't very easy to figure out which mattresses are rated the best by customers. These mattresses are rated very well by customers based on our analysis. Even though you may have a different experience upon purchasing, this provides a solid foundation to look into this brand further. Read on!
Folks usually think that mattresses that are good at support are always firm, but when we mention support, we're talking about materials that properly align the body. Most customers have described this mattress at performing well on support, but there are a few complaints about the feel.
Overall, these mattresses have good quality edge support, which is great for those that like to sit on the side of the mattress or sleep at the edge of the mattress.
Bowling Ball & Density Tests
The bowling ball test is useful for discovering if a mattress is evenly supportive. These mattresses are above average in providing support, but if you have wide hips or shoulders, double check the firmness.
We all want a comfortable surface to sleep on that will last forever, but that is sometimes easier said than done. Luckily, customers don't remain silent on what they like and dislike about their choices. Average sleepers should find that these mattresses to last over 5 years., but some heavier folks may experience them to be slightly less durable.
Check the Prices For Voila: Get Today's Prices
My husband and I were not sure if we would like the new mattress but turns out it's perfect. We are sleeping better and loving the new memory foam. Thanks for the help R&FView More Reviews
We were a little scared to change from a mattress with springs to the new memory foam. WOW, what a great choice though. The memory foam conforms to your body and is so comfortable. The aches and pain of growing older have disappeared when sleeping on this mattress.It just supports your every need when you sleep. Would buy this mattress again in a minute after using it! Thank You Raymour and Flanigan
My mother bought a mattress 1 and half years ago. They came out, checked the mattress, told her she wasn't getting a new one cause she sweat on the mattress. Only took pictures of where she sweat which was one spot, it's not like they are going to resell the mattress. And they should correct the guarantee that if you sweat don't call us. Some guarantee they have. They didn't even check that the mattress was sunk in on both sides. When I sat on it I fell in it. And we have rotated the mattress. I will never buy from them again and I will tell all my family and friends as well. Thanks for nothing Raymour and Flanigan.
I am writing to this hoping someone on top will hear me out and re-consider the sales tactics. Your employees are salesman, not doctors. Customer knows best. After 9 wonderful years of having my 'firm' bed from Sleepy's it was time for a new bed. I would have returned to Sleepy's for my mattress needs, but they closed down their Waterbury, Ct. location. And so, because I had done business with R&F in the past with furniture, I thought I'd try buying a mattress from R&F.
Now from my sleeping experience, which is above all other professional bedding experiences, I was determined on getting me another 'firm' bed. Who knows my back more than my back? So I walk into the Waterbury Location and immediately I was approached by a sales rep. I told her that I am looking for a mattress. As we walked to the back of the store, she asked what type of mattress I had in mind and I told her a firm mattress. She then begins to ask me what side do I sleep on? I told her that I am a side sleeper. She then said, that for a side sleeper plush is the recommended mattress. I told her well thats against everything I believe in. I then told her, that I walked into R&F with my mind set on buying a firm mattress due to my previous mattress experience. She has me try out two plush queen beds.
One was too soft, but the other at the time felt like it may have been what I needed. She says, I'll give you 15 minutes on the mattress and I'll come back to see what you think. She comes back to what felt more like 10 minutes and asked what did I think. (I now know a mattress decision takes way more than 15 minutes.) I told her the mattress does seem that it will do the job. Plus, hearing all she had to say about plush being for side sleepers made me feel like I may have been wrong with my own idea of a firm bed. Even a manager came by to help me understand that side sleepers use plush. He even stated, 'firm is one of the most returned mattresses.' They also convinced me to buy the platinum warranty just in case it doesn't work out. I make the deal. What a regret!
I should of listen to my body! The bed arrives and my first night on it was great! But on the 3rd day, I woke up with with a stinging feeling on my hip side. I went back to R&F and spoke with the manager and he said, it may be that my body is adjusting to the bed and that I should give it more time because I have platinum coverage. I leave thinking he may be right about me adjusting, so I go back home. But I now see, more time sleeping in a bed that wasn't for me wasn't good advice, medically speaking. Even a healthy back can get harmed sleeping on a bad mattress. The manager who said I should give it more time was really saying to me, leave the knife in your hip some more, I'm sure your body will adjust. What ridiculous advice from him having no medical background, and stupid on my end to have listened! About a week later with sleepless nights and painful mornings, I wake up in tears and in much more pain.
Now, I went back to the Waterbury location. I see the same saleswoman and I tell her please get me out of this bed. She says, she's gonna get the manager. I think his name was Jim. I don't know what was with Jim that day, but he would not listen to my experience with this plush bed. It seemed as if he was upset that I was exchanging my bed and would not give me his ear. I wanted to give him my reasons on this whole plush idea for side sleepers may not be for EVERYONE. I wanted to tell him my experience on this plush bed and that maybe what is recommended may not apply to all customers. (During my research on mattresses, I read an article that strongly agrees that firm bed is for side sleepers) But seeing that Jim was acting irritated and insensitive to me, I felt so offended that I left pissed off out of the store and made a complaint to the customer care department of R&F on the manager of the Waterbury, Connecticut location.
Hours after walking out. I received a call from Newington, Ct R&F. The manager tells me that he heard through the district manager that I needed help exchanging my mattress and that he wanted to help me out only if I come to the Newington location. I wasn't too happy about the half hour drive there, but I really needed this issue to be resolved and was willing to invest my own time. The manager there was awesome. He heard me out and even agreed with me that the plush idea for the kind of built size of a man I am wasn't a good bed referral. A Firm mattress should of been recommended, due to my size and previous experience with a firm mattress.
I also expressed to him that I had wished I made the first decision or first mistake on my bed and not R&F. I felt now my warranty will be used up on what I believe was R&F fault by not listening to me before the initial sale, and the complaints after the sale. He told me not to worry. He will waive the 95.00 delivery fee and make this sale like a first time sale. But that if I don't like the new firm mattress, then I would have to pay the 95.00 for delivery. I agreed. I was very happy to know I finally am going to get some real sleep... not so fast!!
Here's the topper!! The second bed arrives. The delivery guys begin moving the bed out of the truck. One of the guys is out of the truck and the other is inside the truck sliding the bed out. When the bed was about to exit the truck, the guy inside the truck lets the bed drop to the ground. The bed bends at the corner due to the impact. I immediately said to the guy, 'Hey!, thats a thousand dollar bed and you shouldn't of done that. And especially in front of the customer, me!' I asked the other delivery guy in Spanish, because he knew little English, what happens if I reject this bed and don't sign because I seen the way my product was handled and now I'm concerned it may have been damaged? He replied, 'It'll be ok. You should see how we handle them at our warehouse.'
I was shocked that he said that, but at the same time I thought maybe the beds can handle such abuse so why fuss for another one. My new mattress is gonna get abused at the warehouse, like the driver said, before I even see it anyways. They put the bed down, I inspect it and lo and behold!! Now, theres a visible hump in the middle of the bed and a slope on the top corner of the bed where the driver let the bed drop. Complaint was filed again on the drivers handling of my product and his remark about how they handle all other mattresses at the warehouse. Finally, I am hoping this matter falls in the right hands and that I am dealt with immediately. I will be continuing my complaint until I am heard. If not, I will do whatever it takes so that I am heard.
**Update** 08/12/17 A foam mattress was selected and extremely discounted due to my awful experience with R&F. Two months later the foam mattress is not holding up. It feels like a plush foam now. My hip pain is still there. Very uncomfortable at night with both the bed failing to support me and also my hip waking me up at night. For the record, I've never had a left side hip issue. I hope there is no long term damage done to my hip. My advice stay away from this company. Their sales tactics is too aggressive, especially on a product that takes time to make a decision on. They're after your pockets with their aggressive sales tactics, and not after your well deserved beauty rest. I recommend going to an all mattress store next time.
After purchasing a mattress from the Raymour and Flanigan Store in Brick, NJ it was delivered with a fee to my residence. After sleeping on the mattress I began to get suspicious of the mattress I received. It did not seem to be the ultra firm mattress I purchased at the store. After researching my bill and the tag on the mattress I was able to confirm that the mattress was indeed not the one that I purchased! In fact it was a totally different brand.
I went to the store that I purchased the mattress at in Brick, NJ to discuss the problem. Come to find out they said that they don't even sell that brand mattress that I received upon delivery to my house. So they basically told me that I might have switched up the mattresses and tried to scam them! They were unwilling to give me any compensation and the accusation that I was trying to scam them is ridiculous! Lesson learned DO NOT BUY FROM RAYMOUR AND FLANIGAN!!!
I am an Interior Designer. I ordered this mattress for a rental house in Southampton. This is a mattress that will last. It is firm however the top is cushioned and soft-- without a pillow top! I find that pillow tops tend to sag or loose their plumpness ( usually on one side) pretty quickly so I never buy them. It is a high mattress so make sure you measure how high you want your bed to be. Go with the 5" box spring and if you need it lower go with a Bunkie board.
I need a firm support, but also have a 5" memory foam from my previous bed on top. The combination of the two works best for me. The pillow tops do not offer me enough firmness. I am very happy after 5 days.
The original box spring ordered was too big; the team from R&F returned the following day with a replacement.
We purchased this recently for a spare bedroom in our home. It's been used by guests of ours and the tell us how much they like it and how comfortable it is. We are very pleased with our purchase!
I sleep on this every night, and i'ts very comfortable. It was worth the money.
We need a bed for our guest room. Because my mother-in-law will be using it has to be comfortable but will not be an every day bed. This fits the description for us. We got it on sale for $500 and at that price it is a steal. Great for the price.
I love this mattress comfort height is excellent. Love the split box spring easy to get into my apartment. Would recommend to all my friends.
Great product for sleeping Dream comes easily You will like this when you use this for your real life You can happily sleeping in this bed
First night great sleep in 10 years! I didn’t know what I was missing.
Finally a bed I can enjoy to sleep in. Exact firmness I’ve always wanted and the height ratio is solid
Great mattress and great company to deal with. Delivery and set up and removal was so great and fast.
This mattress is amazing is like sleeping on clouds if there were such a thing.....
I am truly in love with our new mattress. Previously I owned a plush mattress but my husband and I experienced lower back discomfort and tightness in the morning. We decided it was time for a change and that we needed something more firm. We tried out 5 mattresses in the store within our price range and decided to purchase the Bellanest Imperial Firm King Mattress. We could not be happier, it is the perfect amount of firm for us and we no longer wake up with lower back pain. Also as first time owners of a king bed we are loving all the extra room. This mattress was a great find at a good price, and I absolutely reccomend it to anyone looking to switch from plush to firm for extra support.
Wooo This is the mattress that I need to sleep the whole day. Delivery and attention in Raymond and Flanigan is the best experience ever!!
So far I believe it may have being too firm for my wife as she is saying her back hurts. For me is ok no problems at all. After all for me is an ok matres.
Very nice. Bit more in height than old mattress. Having a disability,little harder getting on it. My shoulder & neck pain is 90% less now in the morning. For the on sale price&comfort, it's great!
Great mattress for my back pain. Very comfortable after a hard day of work. My wife neighbors came over and laid on it and tested it out. They will now head over to Raymour and Flanigan to purchase the same mattress. One of my neighbor bought the bedroom set this mattress was sitting on in the store now she's going to go back and get the mattress and box spring for the complete set.
Very comfortable and helped me sleep through the night!! No more back pain!!!
Just in love with these mattresses it is so comfortable I bought a queen size for myself and this full size for the guest room. So far it is doing wonders I just don't want to leave my bed in the mornings it was indeed a great buy.
This mattress is a little too firm for me. I would like to have had it a little softener. Thank you for your prompt service.
I just received my mattress. Right now I have mixed feelings about it. The majority of my life I have always slept on a super firm mattress. This is the first new mattress I'm sleeping on in over 10 years. I selected the Bellanest Firm but it does not feel firm. Not exactly soft but not really firm. It is nice, well made and I have no problem falling asleep. I'm getting use to it. I'm happy to have a well made new mattress. The Raymour and Flanigan sales person was very helpful. I would not describe this mattress as firm. A bit cushy.
I was in the process of moving and my old mattress was over ten years old and giving me and my older dog all kinds of problems. I had a car accident injury that would act up a lot and the mattress was too soft to be of any help. My dog was almost 11 at the time and had arthritis and the mattress was so soft he couldn't get in and out of bed; I had to carry him. I was drawn to this mattress when I read the description because I wanted something very firm but still comfortable. My concern was that the mattress be comfortable for myself and my dog since he sleeps on it too. The mattress arrived in a box very quickly with consistent updates (when it was being processed, shipped, etc). We had it shipped to our new apartment so that there would be plenty of room to unbox it and let it settle (it's recommended you give it 48 hours to fully form). We unboxed it in an empty room (make sure you have lots of space) and it was like unrolling a giant tube of cinnamon rolls! As soon as we cut the plastic, it started settling very quickly. I'm pretty sure my dog did not give it the full 48 hours before he insisted on testing it. Our first night with the new mattress was great- it doesn't dip or leave an indent when you've slept in it for a while. My dog can move really easily on the mattress and sleeps very comfortably through the night. My back pain has gradually started to go away as well. The mattress also doesn't seem to collect a ton of body heat which is especially helpful in the summer! I've had this mattress for over three months now and I am SO happy with it. I fall asleep much quicker than I did before and wake up much more comfortably. My dog prefers to spend as much of his day as possible on the bed- it is even preferable to his favorite spot on the couch he's had for years. I've been telling all my friends who need new beds to check out The Voila Box because a good mattress makes SUCH a huge difference in your quality of life. Good sleep helps everything!! *I received this mattress complimentary; however, all opinions are entirely my own*View More Reviews
We bought 2 twin extra-firm XL's around Xmas 2017 when we were in FL and had them delivered to the condo we bought in MA. We slept on them a few days, went back to FL, and then moved back to MA. June 7, 2018, so I have actually been sleeping on it for about 7 weeks. The extra firm mattress was too firm for my hips, neck, and shoulder (side-sleeper) but it was 100-day comfort guarantee, and I was well over the 100-day comfort guarantee. When I emailed Voila about this they offered to send me a 2" Performance enhancing gel-infused memory foam topper designed to complement their Voila Hybrid mattress. I appreciate this gesture of goodwill from Voila and must add my wife loves her extra firm mattress, as she did not like the "valley" that formed over time with mattresses we had in FL.
Purchased a medium queen sized Voila for my parents and they have loved the bed from day 1. My father is a light sleeper and will wake up randomly through the night for whatever reason and not fall asleep. With the Voila bed, he has been sleeping through the night and is less grouchy overall. When I need to replace my own bed, I will be buying a Voila for myself. Worth every penny.
We received our mattress yesterday. It was two days early! Being an older couple, we hired our grandson and friend to carry it upstairs. It was easy to unpack and the plastic removed without problem. There was no smell. We let it rest for 4 hours. Then I made it up with our queen sheets. They fit better on this bed than on anyone bed we have had. Six hours later we tried it briefly with my husband saying it might be too hard. I ordered the plush for him. Well we had a fantastic first night sleep! I hesitated to order a bed online but so far we are completely happy.
I had a 100% memory foam mattress for the past three years and decided to get a new one after I herniated a disc in my back about a year ago and my doctor suggested upgrading to a firmer mattress to help support my back while sleeping. I ended up settling on the firm Voila and it has been a substantial upgrade to my memory foam mattress. I find it much more supportive than the "firm" memory foam mattress I had, and since purchasing it about 4 months ago I haven't noticed any degradation in the shape of the bed. Recently I've been able to start doing athletic activity again, and I think part of that is due to upgrading my bed to a firmer, better mattress. I sleep really well, and feel great getting out of bed in the morning. I'm extremely satisfied with the bed and would definitely recommend their firm mattress to someone searching more back support. The one thing to note that I didn't expect is that, coming to Voila from a 100% memory foam mattress, this bed is HEAVY. Makes sense when you think about the implications of the construction, but it shocked me when I was moving the bed from the box to my bedframe, especially considering I have a bad back! But that isn't a reason not to buy it. Just be careful the first time you try to pick it up!
After 46 years married to my best friend (Judy) and many different types of mattresses over those years, we found the "Voila mattress" has given us the best nights sleep we have ever had. Thank you,-Jerry and Judy
Absolutely love this mattress! My back hasn't felt this good in years. I have waited 100 days, so I can give the best review. After much reading, including reviews on Consumer reports, I decided on the medium firmness to help with back pain. I had increasingly worse back pain on my old innerspring mattress that had gotten too soft and was sagging. Finally decided it could be the mattress and I was correct. It definitely felt too firm the first month, but my back was already feeling better, so decided it must be the right firmness. Currently it feels so comfortable to me. I sleep in all positions, back, side, and stomach. Even after a day of yard work resulting in soreness, my back feels back to normal the next day. Can't recommend it enough!
After many years of a traditional mattress, we were looking for an upgrade to the sleeping experience. After trying another well known foam mattress, we were left with a less than satisfying solution. The mattress had minimal edge support and was softer than expected......so we returned it and searched for an alternative. We found Voila and frankly were slightly skeptical. Full disclosure - we had a back-up plan to buy a traditional mattress if this one did not work out. It has been a few weeks now, and we are happy to say the Voila has delivered on all of our sleeping expectations. Great edge support! Great comfort! Awesome breathability! This is a keeper! The only thing keeping us from awarding a full 5-stars is that the company does not offer a delivery/set-up option. The OTR carrier simply wanted to leave the mattress in our driveway - not good for a king-size delivery! Besides that point we are 100% satisfied and recommend this mattress. Best regards, The Hanshews
I got this mattress quickly and it has been extremely comfortable. No complaints so far with it.
I purchased this mattress two and a half months ago. I saw that people were saying the medium mattress was really firm, but didn't want one that would be too soft. My husband loves the firmness. I am not so sure. At 102 lbs., I hardly put a dent in it. However, I was recently diagnosed with sleep apnea, so I hope things will improve. I'm giving it a 4 until further notice.
We had a pillow top mattress for about 8 years and even put a gel mattress topper on it but I would wake up with back aches and as a side sleeper-numb arms! So I decided it was time for a new Cal. King mattress so the research started! There are SO many mattress stores everywhere and stopping in can be an education in itself but a very expensive one!! So I went to Consumer Report and read the reviews and recommendations on foam, traditional coil mattresses and then hybrid mattresses which combines the two; that was what we wanted! Now to order a “bed in a box” or go to a store?!? Decided to order-no huge commission for sales person- but then which one because are about 10 different beds here too. Most all have some return policies so that relieved my husband fears IF we didn’t like it. Viola has 90 days but they want you sleep on it 30 days before you decide so you can adjust to mattress. We have slept on the mattress 16 days and I can say I don’t wake up with back aches! The numb arm comes and goes so will have to see on it. My husband greatest fear was it would be too hard we ordered medium firmness and he says it is fine. There is many layers but I just wonder if there could be a little bit more woven jel on top so there is a little more softness for the initial touch? All in all we are pleased; there are cheaper “ordered” mattresses and a few more expensive but $1400 was what we paid.
I have been sleeping on a Sleep Number mattress for 20+ years (two different mattresses). I find the Voila mattress to be just, if not more comfortable. If you've been shopping for mattresses you know that Viola is about 1/3 of the price as Sleep Number. Enough said.
We recently purchased the Voila king mattress for our second home based on the Consumer Reports and other reviews we read. I must say I was skeptical buying a mattress in a box and not checking it out first. We love it!! It is extremely comfortable and my lower back pain is no longer an issue in the morning. Our youngest daughter is moving out on her own and we bought her a smaller size in the same mattress.
Amazing how the bed fits into a box. Cal king size. Great price. Ordered firm and it’s very firm I’m sure it will soften as time goes on. Only real problem was the delivery R+LCarriers gave the 5 hour window at the end of the 6th hour the driver called as we were about to go to dinner and said he wouldn’t deliver because he didn’t know the streets in our area (wasn’t the normal driver) and didn’t want to take the truck up the hill. My wife and I had to met the driver and deliver the mattress to the back of our car. Not great service.
I bought 2 twin sized mattresses for teenage daughters - they are blown away with the difference between their old mattress and the Voila mattress. Delivery was prompt, unpackaging was easy, and overall no fuss. I highly recommend.
I ordered the Plush XL Twin. I am a side sleeper and I woke up several times at night because either my arm on that side was asleep or my entire side hurt. It really did not feel "plush" to me. Perhaps this mattress is more ideal for back sleepers.
Medium hard/soft. Very good mattress, excellent for the price. Very comfortable. just a note: getting it up to the 2nd floor is a two person job, I recommend removing the box, but not cutting the inner plastic wrap, the plastic slides better on stairs.
We were sleeping on a Saatva for just under two years when we decided to downsize the bed for more floor space in our bedroom. I was just about to pull the trigger on another Saatva when I saw Consumer Reports ratings of the Voila. Figured what the heck, they pay shipping both ways so I'll give Voila a try. THE BEST decision I've ever made concerning a bed purchase. I'm a side sleeper, but on the Voila I sleep side, back, stomach, and am so comfortable and rested in the morning. Love this bed so much I ordered another to replace the mattress in our guestroom. I cannot recommend this mattress enough. I bought the medium and it is perfect. Seriously, if you're thinking about a new mattress look no farther.
The mattress is fine. No complaints at all. In fact, it's quite comfortable. My only small peeve was the shipping. They used FedEx and required a signature. It was stressful since the FedEx truck usually comes during work hours and it's tough to take time off work to wait at home to sign for the mattress. Once the mattress was shipped, the folks at Voila weren't able to change the signature requirement. Still, it all worked out and now I have a fine mattress. Just be careful when you order and do everything you can to avoid the signature requirement.
We were searching for a new and firmer mattress than we currently were using. After doing an enormous amount of online and Consumer Reports research, we decided on the Voila. To be perfectly honest, we had never heard of Voila, but we certainly are glad we found it. It is amazing to watch this king size mattress, in a relatively small box, unfold into a great mattress. So far it has met all our expectations with quality and comfort. If it remains as it is, we have become Voila customers forever!
Our 9 year old Temperpedic has permanent divits on each side. They have been getting progressively worse over the past few months, which was very disappointing with such a "high priced" mattress. So I ordered a Voila King in firm which has gel top layers, not Visco foam which can and does break down over time. We then put a 3/4" memory foam mattress pad on it and when you first lay on it, your brain says, "Whoa, that's pretty firm".....then you wake up the next morning feeling great. The Voila scored a 77 out of 100 in Consumer Reports with the highest score of all mattresses tested at an 84. We went with the Voila because in the same test it's durability rating was listed as "excellent" and the price is reasonable. CR does some pretty serious accelerated wear and weight testing & I recommend reading their report. The packaging of the mattress is brilliant(the box was about 1' square and 6+' long), but remember, a King weighs in at 160lbs, so having help moving the box in recommended. Unlike the Temperpedic reviews, neither one of us noticed any strong smells from the Voila when unwrapped. Anyway, so far we are extremely pleased with the Voila, and are curious to see how it holds up over the years.
FedEx shipping required a signature for delivery. Few of us are readily available at home during the day to accept delivery. This required me to change the delivery address to a Fed Ex store, which then required me to load it into the car to bring home. So much for front door service. The packages weighs 100+ pounds, which would prevent most would-be thieves from taking it. Leaving it on the doorstep seems reasonable to me.
I had to return my first mattress from another manufacturer and now love this one. Have had it for 3 weeks
We purchased our Voila medium queen mattress last fall. Last week we discovered a bulge in the side 🙁 Not knowing much about the company, I was really concerned that there was going to be red tape, loop holes, and/or frustration trying to utilize the warranty. It ended up being one of the most pleasant customer service experiences I've had with any company. My initial email and every subsequent was responded to in a couple hours or less. All of of my questions and concerns were answered in a clear and professional manner. Those that responded came off as just being really nice. I was offered a replacement or a refund. We definitely took the replacement (we LOVE our mattress). And we already have the replacement in our apartment. Kudos to the Voila family for truly standing by your product and for treating your customers (us) so well. I will continue to recommend you to anyone and everyone. 🙂
I wanted a traditional mattress without the price and with the ability to return it after sleeping on it at home for a few weeks. I also wanted a thicker mattress and to try a boxed one with innersprings. However I didn't want to go to a traditional mattress store like RC Willey and feel...well...boxed in while trying to make a decision. The edge support on this mattress is amazing. I've slept on a few foam type mattresses that seem smaller because the edge collapses and you feel like you need to stay far away from the edge so you don't roll off. Also, the springs give Voila an advantage over a lot of the mattresses that you order online. Since it has heavy metal, ha ha you can expect this mattress to be heavy. You'll need some help getting it from the porch to the bed and in our case, up the stairs. That was definitely a workout! This is going in our guest bedroom - our old mattress upstairs has developed body impressions and that's when you know it's time for a new one.
If you are completely overwhelmed with the mattress buying process, as I completely was with so many companies, here is my review to hopefully help you out if you're looking at Voila. Research, Research, Research! I’m so happy I researched a dozen mattress companies in detail before purchasing. These companies included the likes of Casper, T&N, Purple, Alexander, Sapira, Leesa, Serta, Sealy, Beauty Rest, etc. I was overwhelmed by all the options and felt so many of them were simply telling the same story with fancy marketing videos. I had a friend tell me about an awesome new mattress company he said was breaking the mold of the typical bed-in-box company that was focused on a luxury mattress experience with an affordable price. It was Voila. I figured it wouldn’t hurt to add another company to the mix of all my research and I’m sure happy I did. Here is a quick summary of the reasons why I purchased Voila over all the other companies without going into too much detail or sharing my massive excel spreadsheet. The main things is for all the components/layers that Voila has to offer, it was extremely cheaper than all other comparable products. Coiled Springs: When I looked at every mattress over $3,000, almost all of them had zoned pocketed coiled springs and realized this is critical piece to actually get the support on all the high pressure points of the body. My lower back was in desperate need of something to provide adequate support. Quality: Voila wasn’t just 2-3 pieces of memory foam put together and compressed in a box. It had 12 layers of materials that all worked together to provide a pleasant sleeping experience. This included high quality latex, gel-infused memory foam, 5 zone pocketed coiled springs, triple edge support around the mattress (makes your mattress feel 2x the size), and breathable airflow materials to offer a cool sleep at night. Comfort Choice: I loved that there were 3 firmness options (Plush, Medium, Firm). So many of the other companies had a one size fits all firmness, but I knew we wanted something a little firmer for my wife and I, and something a little softer for my kids. Price: No, it wasn’t low-cost mattress. But Voila was easily the biggest bang for your buck company in terms of quality, layers, support, comfort level, etc. when comparing to other companies offering the same product, layers, and quality. It was actually 1/3 to 1/4 the price of comparable mattresses made with the same quality and same components. After sleeping on the mattress for a 3 months now, I can say with confidence I’ve never slept better. We had a Sleep Number before and absolutely hated it. I felt like I was always a little sore in the morning and the my butt/hips area never had support. I’ve also noticed a HUGE difference in the coolness of sleeping at night. I’m comfortably on top of the mattress and don’t feel like I’m getting smothered into the mattress. We ended up ordering twin and full size mattresses for all of our kids as well since they were on the old floral looking mattresses that were probably 20 years old. We feel it’s been a great investment. Negatives/Cons: Box came pretty dirty from the shipping company and looked a little beat up. I would recommend removing the box in your garage or outside and then carrying the plastic rolled-up mattress to your bedroom to make sure you don’t stain your carpet or floors. There was about 12-24 hours of a very light off-gasing smell. I assume this is completely normal with any compressed mattress, but couldn’t smell anything after the first day.
Voila has really created a premium style mattress that's well worth the price. Instead of going to a local store to find a mattress with coils and memory foam we found Voila. We selected the plush style and are very happy with the softness and durability of the bed. We will be looking at Voila again when we need to replace another bed at our home.
My wife and I have couldn't be happier with our Voila mattress purchase! Delivery was timely and easy to track. The mattress was a lot of fun to open, we couldn't get the six year old to stop giggling at the insta-inflate! The mattress has a great look, with the patterned top and the wavy sides. But most importantly, it's super comfortable! We are both on the larger side, and the medium is perfect. I also love that it has great edge support for sitting, unlike many other box brand mattresses. Soft but firm, cool but cozy, Voila! Our new favorite mattress!
This mattress offers both firm support and the perfect amount of cushioning on top. We got the plush mattress and we love it. I was worried that it might not be firm enough but it offers great support! I love having a little extra memory foam on top, it makes it easier on aching joints. The mattress is also really pretty with a quilted white top. We are super happy with out Voila mattress!
I ordered my Voila mattress on a Saturday evening and it arrived on Wednesday morning! The mattress arrived early on the 3rd business day just as promised. Fast! The online order process was really simple and the website is easy to navigate. I originally thought about ordering the medium firm mattress, but my husband talked me into the plush. We are very pleased with it! The mattress is still very firm and sturdy, but with just the right amount of cushioning on top. (Great for my stiff joints). When we put the mattress on our bed I was pleased with how pretty is it! The top has a white quilted pattern that looks really nice.We are super happy with our Voila mattress! Lisa L Utah
I tried Casper, and another brand that also got high marks in a review. Voila is the one I kept (medium firmness) because it was the really comfortable. I purchased about 6 months ago, and still genuinely happy with it. It's soft on the top layer, and really gets rid of pressure points. On the Casper my arms were falling asleep and getting numb. The other one I tried, was way too soft and misaligned my spine. Even thought it was so "soft", I still had pressure points on it somehow. I felt sunk into a poor posture as I slept, and rolled into the center - it was horrible. The Voila, while soft and pressure relieving on the top layer, has great support. It's really a perfect balance. When I purchased, Voila was kind new to the game. I don't know if they've got more recognition since then, but I'm writing this for some reason at 2am because I just really like this mattress lol. The only down side, I really wish there was a way to change to covers on it. I have a mattress protector, but I'd still like to change the cover once a year. Maybe my impression, but it just looks yellowish compared to bright white sheets. But, perhaps not that white to begin with I can't remember. Overall pretty minor issue. And yea, it's heavy. I solo carried it up 2 flights of stairs. You probably would like 2-3 people for the job though. And yea, it is so comfortable. Part of the reason I'm writing this, is so Voila stays alive and if I ever need replacing or adding another mattress I know where to go.
We've had this bed a few weeks and so far it has been great. We set it up in our living room so we could be sure it was going to be the right fit and left our Sleep Number bed in place. One night we switched back to the Sleep Number bed and my husband said "NO MORE!!" We both woke up hurting. My only complaint is the company who delivered it. They would not bring it up my drive way and my husband had to go and pick it up in his truck. The man would not even come help him get it in the house! So much for good customer service from R and L Carriers in Birmingham, AL!
My Voila Mattress is the BEST purchase my husband and I have ever made. Not only is their customer service incredible- they made sure our mattress arrived at the house that we were moving to (across the country) the exact same day we moved in- but also the mattress is the best I've ever slept on. The Voila mattress is not just a chunk of foam like all other bed-in-a-box mattresses out there. The Voila mattress has springs that give support, while still offering you a choice in firmness (plush, medium, or firm). Honestly, I will never sleep on another mattress ever again. It is really that amazing!
For a while now, I have been having trouble getting comfortable in my bed--lots of tossing and turning, leg aches, back soreness, waking up frequently during the night, etc. A neighbor of mine recently purchased a Voila mattress and suggested that I take a look at the Voila products. My husband and I did some research on beds and decided to purchase the Plush Voila mattress. We slept on our new mattress last night, and it was really comfortable for both of us. The difference was amazing. I had thought, "Oh, my old mattress isn't that bad," but our new Voila mattress proved me wrong. We are so happy we purchased our Voila bed, and we highly recommend it to anyone in the market for a new mattress.
Love everything about Voila!! The mattress, the delivery/packaging, their customer service, the company, the people, the price point, firmness options…!
I bought this mattress after seeing a Sleepopolis review on it. I was originally looking at getting a Tempur-Flex Supreme, which they claimed this was very similar to. Well, it wasn't; this mattress is firmer than the Tempur, but I'm hoping the foam softens some over time. I will say that even though it's firmer than I originally wanted, it only took 2 weeks to get used to the change. The new foam smell went away after 2 days. Before I would wake up 2-4 times in the middle of the night and wake up with a sore back in the morning. Now I sleep like a rock. My girlfriend and I don't wake each other up anymore when either of us moves. I've been recommending it to all my friends because you can get the mattress and a decent platform bed frame all for under $1000. Shipping was fast; I ordered Monday and received it Thursday. I would recommend that you put on a sheet before setting anything else on it because the cover likes to grab fabric.
I ordered the 'soft' mattress and it is VERY firm. After extensive research and foam density comparisons I bought this mattress because it had a better warranty than the in store mattress that we liked with nearly the same specs. However, upon arrival this mattress is MUCH firmer than both the site and the reviews had led me to believe. I weigh 180 lbs and only get 1/4-1/2" compression when lying down which doesn't even fully conform to the small of my back. The mattress firmness is about a 6-7/10 compared to everything else I have tried, not the '3' that the mattress reviews tell you. The quality of the mattress seems nice and there have been no hassles with the ordering process which is why I gave it 3 stars, but after the required 30 day trial I will have to return mine.
No joke Voila is the best mattress I have EVER slept on!!! I had another competitor's boxed mattress before my Voila and there is no comparison. I travel a lot for work too and I can't wait to get back home to slumber upon my own personal cloud! Thank you Voila!!!!!
This has been the easiest mattress buying experience ever. No pushy salesman or going into a store to lie on a bunch of different mattresses. It arrived at the door one day, then we unrolled it, opened it up and done. I love that it is a hybrid of memory foam, latex, and pocket coils. We replaced my daughter's old saggy memory foam only mattress and she has loved it.
I have researched extensively on the kind of mattress we were ready to purchase. My decision was a hybrid . Glad I waited for this newer innovative option-because its the best of both worlds. Business on the bottom-Party on the top!. I consulted customer service because I wasn't sure the "soft " option would be supportive enough for my large husband, but it has proven to be great. Smooth delivery, easy set up, and a very well made product that is affordable for a high quality mattress. So happy to have a fantastic choice for a good night sleep for both of us! (P.S. The soft is on the firm side) We really got a winner!!