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Purple® mattresses are taking the industry by storm with their super lightweight polymer that is purple. It uses 'smart grid' technology (known as the Purple Grid) to keep things cool and relieve joint and pressure point pain. Overall, they run a bit less firm than other memory foam mattresses and are rated in the medium firmness range, which is great for side sleepers. Some folks love the feel of this mattress, though there are others that prefer a more traditional feel.
Raymour and Flanigan sell a variety of mattresses including many name brands, but they also sell mattresses under their own label - Bellanest, which is a line of extremely affordable mattresses. Their mattresses come in either memory foam or hybrid varieties, and most find them comfortable though there are some that claim durability issues.
Based on our aggregated reviews and our scoring method, we recommend Purple in this match up!
See Our Full Review of Purple
Raymour And Flanigan: 7.4/10
Raymour And Flanigan: 7.4/10
Raymour And Flanigan: 7.5/10
No Back Pain:
Raymour And Flanigan: 7.4/10
Raymour And Flanigan: $219-$759
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Raymour And Flanigan:
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Customer satisfaction is not always easy to figure out with brands doing lots of work to have superb online reputations. That said, overall, customers report these mattresses are comfortable. But, there were some sleepers that disagreed with the feel. so make sure to research the below specifics to learn if this mattress will work for you!
Support is important for aligning the spine and keeping things comfortable for years. Most folks experience these mattresses as supportive, but there are some rare cases where folks haven't felt completely supported.
Edge support is an important attribute for solid mattresses and Most experience these mattresses as having desirable edge support These mattresses provide good resistance on the edge of the mattress, but some heavier folks may experience more contouring along the sides.
Bowling Ball & Density Tests
Bowling ball tests are good measures of firmness and support. These mattresses provide even support overall, but there are some reports that mention alignment problems over the long term
It is tough these days to find products that last a long time. Brands, for the most part, rather not make a product that lasts a lifetime if they can make repeatable revenue. That said, there are still amazing companies to be found. These mattresses, for example, get high marks from customers on quality and durability. Most customers will find that they will last between 7 - 12 years, though those who are of heavier builds may experience them faltering sooner.
If you are thinking about buying one of these mattresses, read more below for added specifics. Unfortunately, not all customers give them good ratings. Some have had great things to say about how their mattresses work for them, but many others have had complaints about feel.
Some reviewers are happy with the support found in these mattresses, but some have had issues with support over the long term. For those that are heavier or require more support because of achy backs, take a look at the reviews to make sure the purchase fits you.
There are mixed signals about edge support on these mattresses. Some have been happy with even support throughout the mattress, but others had issues with supportive comfort and changes in support.
In addition to having good support, having a mattress that really lasts is key for shoppers. We all wish our mattress will last a decade or more and still provide us with cozy comfort. Sadly, not everyone has experienced great durability with these mattresses specifically. If you are thinking about using this mattress nightly, read over the reviews, warranty, and return policies to make sure that you are safe in your purchase.
I read and watched multiple reviews and was a little skeptical about if this mattress would be a good fit for me. I decided to give it a try, and am so happy with my decision. I have only been able to sleep on it a few nights, so I can't speak to long term satisfaction, but just the feel of the mattress is so unique and comfortable. Every time I pass by my bed now, I can't help but flop on it and lay there for a few minutes. If you are on the fence about trying the mattress, I would say go for it for sure. The only disadvantage that I've noticed so far is that it is near impossible to get out of bed in the morning. I was a few minutes late to work the last few mornings because I did not want to leave my bed. When I was reading all the reviews, I heard that purple fluffs up their review page to make their mattress look better. After trying this mattress, I do not believe that is true. I believe that people genuinely love the product and want to share it with other people. I am not typically one to go out of my way to write a review, but this product is incredible so I felt compelled to do so. Obviously everyone is different so you may not have the same experience I have had, but if you are on the fence and looking for a great mattress, give Purple a try.View More Reviews
It’s been an OK experience. We had a very old mattress so when our Purple mattress arrived and we tested it out the difference was big. The major good thing is that I don’t feel my husband moving and turning around anymore. That’s great! But other than that I can’t really say it’s an “out of this world, amazing mattress”. We were also disappointed cause we bought it just before thanksgiving and we asked them to check if a Black Friday sale was going to take place. No one could inform us anything so we went ahead and bought it with the current sale. We were very disappointed to find out on Thanksgiving Day that the sale at that time was the free Purple Blanket + $100 discount. We called and they couldn’t honor us that so that was a bummer.
I don't know when we purchased this mattress. I think if I were a back sleeper, it might be good, but I sleep on my side. This mattress does not allow enough give at the hips (contrary to pictures showing the spine in perfect alignment). So, my waist is pulled downward causing discomfort and constant shifting and readjusting. I think I slept better on my 20 year old mattress. I actually hope we can return this mattress and get something else. Would hate to have a mattress that we paid hard earned money for and can't stand to sleep on.
Every morning my wife and I would wake up with back ache's from our old mattress. From asking around my chiropractor said many of his clients had tried the purple mattress and really liked it. We decided to purchase one and it is great. Nice and firm. We sleep much better at night and feel great in the mornings now.
terrible experience bought purple products some showed up, some didn't and purple customer service sucks they don't reply and have been no help what so ever. terrible experience.
We have not noticed a difference in back pain just yet but we do notice we don’t want to get out of bed in the morning due to the mattress being so comfy.
A gift for my pregnant daughter. She says PERFECT!!!
Once I got a few adjustments from my chiropractor and slept on my new purple mattress I haven’t had any back problems since. I’m very satisfied with my results.
I love this mattress. It is now my favorite place to be. So comfy and cool all night long.
I’m a big fan of everything but the bed. I love the pillow, the sheets, the driving cushion. 10/10 for those. The mattress is terrible. No matter which way I sleep I’m always waking up with lower back pain and I never realized it was the mattress until I started sleeping in hotels and waking up pain free. It’s 1000% the mattress :(
I am not going to buy purple products again. I got the mattress which was advertised as being long lasting but after a few months it has obviously gotten worn in. It started to feel like crinkled plastic after less than 3 months and I thought about returning it but got lazy about it. We also got the purple mattress cover but the first time the baby wet the bed it went right through the cover. Mattress cover useless. The bed stand commercial shows sumo wrestlers fighting on the platform, but when mine showed up the holes were drilled in the wrong places by about a 1/4” which made it extremely hard to put together and 6 months later the metal bangs from warping and being pushed around by my weight. I spent a lot on this bed and all the great features advertised were hype and lies.
After hauling this heavy thing up two flights of stairs, my back was killing me. I unpacked the mattress, laid down, and within 5 min, my back was feeling great! I have had the Purple mattress now for more than 2 weeks, and I’ve had wonderful sleep and zero back pain. I need a firm mattress for my lower back, but as I’ve gotten older, a traditional firm mattress hurts my shoulders and hips. The Purple supports my back while it forgives my pointy bits. I love it! Can’t recommend it enough!
I am still deciding I fall asleep well but have been waking up with back pain pretty intense not sure if it’s the mattress or what yet
I'd had my old mattress for 15 years, and knew I needed an upgrade. I compared over a dozen different mattresses before going with Purple - the reason I selected Purple was because of its new and unique technology. I'm so glad I went with it - it's so supportive and comfortable. My partner had trouble adjusting (side sleeper), but after about a week, he is well-adjusted and sleeps like a rock! The only issue I had is that the queen-sized mattress is definitely more than 100 lbs, but on the site, it's advertised as being less than 100. It was *extremely* heavy, and difficult to move once it's out of the case, but its level of comfort and support makes up for it all.
Slightly firm but the softness feels luxurious
Every morning my back is sore. The pain is about 8 of 10. An hour after I am up and moving around the pain disapates. I think I may need to add 200 lbs of weights during the day, to take some of the firmness out of the mattress.
I can’t reqlly say more than this bed is amazing. I have had it for two weeks now and sleep better than I ever had before
This is my second bed with purple and both times I have been more than pleased. I’ve never slept on a more comfortable bed or dealt with better customer service!!
I have multiple back issues including stenosis and bulging discs as well as osteoarthritis. By far the most comfortable bed I have ever slept in. I look forward to going to bed at night. It is now my haven. From couch potato to purple potato :)
I wish that I could write a review on the item that was suppose to be here last week but I haven’t received it yet. When I emailed purple they took almost a week to get back to me with a ****** nonsense answer that they ran out of material and would need another 1-3 weeks to make my mattress then they would have it shipped. I’m 8 months pregnant and sleeping on an air mattress because they ran out of material. Don’t ever buy from this company. You will be waiting months to receive your product with no communication from the actual company!!!
I love the color purple anyway but this mattress has changed my life! The best sleep I have had in 10 years! I'm getting them for the entire house!
...but so far it’s been great. A mattress is a long term relationship though so what really matters is how I feel after a few months. So far I really do love it, but I was sleeping on garbage before. Trust me, I’ll edit this review later if my opinion changes.
I had high expectations.... you’ve exceeded them.
I gifted this to someone, and they gave it the best possible rating !
Within 2 days of sleeping on this bed my neck and back pain was non-exsistent. I could sleep for 5 hours and wake up refreshed. It's been a month now and I am soo happy with my purchase..
I wanted to support a local Utah company and was so excited to receive this mattress but this was a huge mistake. The quality of this mattress felt like a blow-up mattress that should cost a fraction of the price. For me (skinny guy sleeping on his stomach) it was just uncomfortable and felt weird. To be fair I've heard others say they bought it and like it but for me it was laughable to see what I received for $1200. I also bought the purple mattress protector and it feels like plastic compared to my previous one. Be careful because they won't refund the mattress protectors so I wasted about $70. Buyers beware!
I can’t believe how awesome this bed is! I did lots and lots of research and decided to get the Purple bed and I’m so happy I did! I have never slept better! Super happy with the bed!
First off, the king sized mattress does not fit on our king sized bed frame. It hangs off the foot of the bed and the slats show on the sides. Ridiculous. Never had this issue with any other bed. The waffle pattern feel isn't exactly soft and comfy either. Still we gave it a try to see if we got amazing sleep. It wasn't for us. I thought the returns process would be simple like Casper's. I called and the wait was long so they called back. Then instead of processing the return then and there like Casper did, I had to get an email and submit a return form. And then we'll see how the rest of the process goes. Also note that when you buy the mattress there is usually a free promo item. When you return the mattress, you cannot return the item so you are charged full price. There should be a note when you select the promo item to remind customers of this fact. I would have selected no gift. But I guess by being shady, Purple ensures if you hate the mattress, at least they sold you $130 sheets.
Let me start by saying WOW. I have been sleeping on a Nectar mattress for a while. Every morning I would wake up to lower back pain that would go away after 30 minutes. I blamed this on being 51. The first night sleeping on the Purple I woke with no back pain. My wife had back surgery 2 and 1/2 years ago she says this is a game changer. My only regret is not ordering this sooner and not ordering the pillow. PSA the sheets are also amazing.
Hands down the best mattress. If Purple contacted me and said I needed to pay $300 more to keep the mattress I would rather pay it than give it up. The best investment and purchase I’ve ever made. My partner says the same thing!!
I work 2 jobs, about 55 hours a week, and am on my feet 95% of that time. had lots of trouble sleeping thru the night until the Purple mattress came along. in 3 weeks, i have slept amazing. even slept thru my alarm 4 times!
This thing helped me rest on a whole nother level i will definitely buy another one when this one is of age.
Me and my fiancé absolutely love this mattress. We’ve slept so well since we’ve got it.
Loved our Purple mattress so much we decided to allow our guests to experience this great mattress as well.
This mattress is absolutely life changing! I suffered back pain and haven’t slept well in years! The purple mattres has changed my life. I sleep like a baby and have no back pain at all!
I was definitely skeptical about buying a mattress online, but with the return policy I figured I would try it. Best idea ever! I’m such a light sleeper, and I no longer get woken up when my husband is restless or the cats are jumping all around. Plus, it’s so comfortable!
I got the wrong size mattress and while I appreciate their willingness to do an exchange, the process has been liborious. The product itself is quite nice for the price. Thank you.
I’m a prominent side sleeper and was consistently waking up with shoulder and back pain. This new mattress solved those issues the first night I slept on it. I would definitely recommend it to anyone.
Feel like I'm falling out a bed wake up !with a back ache
This mattress is perfect. My wife and I both used to gravitate toward the center of our old mattress, where it caved in, and wind up fighting about which of us was on the other's side more. This isn't a problem anymore! We like sleeping together again! She even hooked up the TV in the bedroom! We're never leaving this bed. Seriously, it's great. It isn't hot. We can't feel each other move at night, which is good for my wife because I move around more than two pigs fighting under a blanket at night and now I get yelled at a lot less on the whole. Money well spent!
My husband and I were not sure if we would like the new mattress but turns out it's perfect. We are sleeping better and loving the new memory foam. Thanks for the help R&FView More Reviews
We were a little scared to change from a mattress with springs to the new memory foam. WOW, what a great choice though. The memory foam conforms to your body and is so comfortable. The aches and pain of growing older have disappeared when sleeping on this mattress.It just supports your every need when you sleep. Would buy this mattress again in a minute after using it! Thank You Raymour and Flanigan
My mother bought a mattress 1 and half years ago. They came out, checked the mattress, told her she wasn't getting a new one cause she sweat on the mattress. Only took pictures of where she sweat which was one spot, it's not like they are going to resell the mattress. And they should correct the guarantee that if you sweat don't call us. Some guarantee they have. They didn't even check that the mattress was sunk in on both sides. When I sat on it I fell in it. And we have rotated the mattress. I will never buy from them again and I will tell all my family and friends as well. Thanks for nothing Raymour and Flanigan.
I am writing to this hoping someone on top will hear me out and re-consider the sales tactics. Your employees are salesman, not doctors. Customer knows best. After 9 wonderful years of having my 'firm' bed from Sleepy's it was time for a new bed. I would have returned to Sleepy's for my mattress needs, but they closed down their Waterbury, Ct. location. And so, because I had done business with R&F in the past with furniture, I thought I'd try buying a mattress from R&F.
Now from my sleeping experience, which is above all other professional bedding experiences, I was determined on getting me another 'firm' bed. Who knows my back more than my back? So I walk into the Waterbury Location and immediately I was approached by a sales rep. I told her that I am looking for a mattress. As we walked to the back of the store, she asked what type of mattress I had in mind and I told her a firm mattress. She then begins to ask me what side do I sleep on? I told her that I am a side sleeper. She then said, that for a side sleeper plush is the recommended mattress. I told her well thats against everything I believe in. I then told her, that I walked into R&F with my mind set on buying a firm mattress due to my previous mattress experience. She has me try out two plush queen beds.
One was too soft, but the other at the time felt like it may have been what I needed. She says, I'll give you 15 minutes on the mattress and I'll come back to see what you think. She comes back to what felt more like 10 minutes and asked what did I think. (I now know a mattress decision takes way more than 15 minutes.) I told her the mattress does seem that it will do the job. Plus, hearing all she had to say about plush being for side sleepers made me feel like I may have been wrong with my own idea of a firm bed. Even a manager came by to help me understand that side sleepers use plush. He even stated, 'firm is one of the most returned mattresses.' They also convinced me to buy the platinum warranty just in case it doesn't work out. I make the deal. What a regret!
I should of listen to my body! The bed arrives and my first night on it was great! But on the 3rd day, I woke up with with a stinging feeling on my hip side. I went back to R&F and spoke with the manager and he said, it may be that my body is adjusting to the bed and that I should give it more time because I have platinum coverage. I leave thinking he may be right about me adjusting, so I go back home. But I now see, more time sleeping in a bed that wasn't for me wasn't good advice, medically speaking. Even a healthy back can get harmed sleeping on a bad mattress. The manager who said I should give it more time was really saying to me, leave the knife in your hip some more, I'm sure your body will adjust. What ridiculous advice from him having no medical background, and stupid on my end to have listened! About a week later with sleepless nights and painful mornings, I wake up in tears and in much more pain.
Now, I went back to the Waterbury location. I see the same saleswoman and I tell her please get me out of this bed. She says, she's gonna get the manager. I think his name was Jim. I don't know what was with Jim that day, but he would not listen to my experience with this plush bed. It seemed as if he was upset that I was exchanging my bed and would not give me his ear. I wanted to give him my reasons on this whole plush idea for side sleepers may not be for EVERYONE. I wanted to tell him my experience on this plush bed and that maybe what is recommended may not apply to all customers. (During my research on mattresses, I read an article that strongly agrees that firm bed is for side sleepers) But seeing that Jim was acting irritated and insensitive to me, I felt so offended that I left pissed off out of the store and made a complaint to the customer care department of R&F on the manager of the Waterbury, Connecticut location.
Hours after walking out. I received a call from Newington, Ct R&F. The manager tells me that he heard through the district manager that I needed help exchanging my mattress and that he wanted to help me out only if I come to the Newington location. I wasn't too happy about the half hour drive there, but I really needed this issue to be resolved and was willing to invest my own time. The manager there was awesome. He heard me out and even agreed with me that the plush idea for the kind of built size of a man I am wasn't a good bed referral. A Firm mattress should of been recommended, due to my size and previous experience with a firm mattress.
I also expressed to him that I had wished I made the first decision or first mistake on my bed and not R&F. I felt now my warranty will be used up on what I believe was R&F fault by not listening to me before the initial sale, and the complaints after the sale. He told me not to worry. He will waive the 95.00 delivery fee and make this sale like a first time sale. But that if I don't like the new firm mattress, then I would have to pay the 95.00 for delivery. I agreed. I was very happy to know I finally am going to get some real sleep... not so fast!!
Here's the topper!! The second bed arrives. The delivery guys begin moving the bed out of the truck. One of the guys is out of the truck and the other is inside the truck sliding the bed out. When the bed was about to exit the truck, the guy inside the truck lets the bed drop to the ground. The bed bends at the corner due to the impact. I immediately said to the guy, 'Hey!, thats a thousand dollar bed and you shouldn't of done that. And especially in front of the customer, me!' I asked the other delivery guy in Spanish, because he knew little English, what happens if I reject this bed and don't sign because I seen the way my product was handled and now I'm concerned it may have been damaged? He replied, 'It'll be ok. You should see how we handle them at our warehouse.'
I was shocked that he said that, but at the same time I thought maybe the beds can handle such abuse so why fuss for another one. My new mattress is gonna get abused at the warehouse, like the driver said, before I even see it anyways. They put the bed down, I inspect it and lo and behold!! Now, theres a visible hump in the middle of the bed and a slope on the top corner of the bed where the driver let the bed drop. Complaint was filed again on the drivers handling of my product and his remark about how they handle all other mattresses at the warehouse. Finally, I am hoping this matter falls in the right hands and that I am dealt with immediately. I will be continuing my complaint until I am heard. If not, I will do whatever it takes so that I am heard.
**Update** 08/12/17 A foam mattress was selected and extremely discounted due to my awful experience with R&F. Two months later the foam mattress is not holding up. It feels like a plush foam now. My hip pain is still there. Very uncomfortable at night with both the bed failing to support me and also my hip waking me up at night. For the record, I've never had a left side hip issue. I hope there is no long term damage done to my hip. My advice stay away from this company. Their sales tactics is too aggressive, especially on a product that takes time to make a decision on. They're after your pockets with their aggressive sales tactics, and not after your well deserved beauty rest. I recommend going to an all mattress store next time.
After purchasing a mattress from the Raymour and Flanigan Store in Brick, NJ it was delivered with a fee to my residence. After sleeping on the mattress I began to get suspicious of the mattress I received. It did not seem to be the ultra firm mattress I purchased at the store. After researching my bill and the tag on the mattress I was able to confirm that the mattress was indeed not the one that I purchased! In fact it was a totally different brand.
I went to the store that I purchased the mattress at in Brick, NJ to discuss the problem. Come to find out they said that they don't even sell that brand mattress that I received upon delivery to my house. So they basically told me that I might have switched up the mattresses and tried to scam them! They were unwilling to give me any compensation and the accusation that I was trying to scam them is ridiculous! Lesson learned DO NOT BUY FROM RAYMOUR AND FLANIGAN!!!
I am an Interior Designer. I ordered this mattress for a rental house in Southampton. This is a mattress that will last. It is firm however the top is cushioned and soft-- without a pillow top! I find that pillow tops tend to sag or loose their plumpness ( usually on one side) pretty quickly so I never buy them. It is a high mattress so make sure you measure how high you want your bed to be. Go with the 5" box spring and if you need it lower go with a Bunkie board.
I need a firm support, but also have a 5" memory foam from my previous bed on top. The combination of the two works best for me. The pillow tops do not offer me enough firmness. I am very happy after 5 days.
The original box spring ordered was too big; the team from R&F returned the following day with a replacement.
We purchased this recently for a spare bedroom in our home. It's been used by guests of ours and the tell us how much they like it and how comfortable it is. We are very pleased with our purchase!
I sleep on this every night, and i'ts very comfortable. It was worth the money.
We need a bed for our guest room. Because my mother-in-law will be using it has to be comfortable but will not be an every day bed. This fits the description for us. We got it on sale for $500 and at that price it is a steal. Great for the price.
I love this mattress comfort height is excellent. Love the split box spring easy to get into my apartment. Would recommend to all my friends.
Great product for sleeping Dream comes easily You will like this when you use this for your real life You can happily sleeping in this bed
First night great sleep in 10 years! I didn’t know what I was missing.
Finally a bed I can enjoy to sleep in. Exact firmness I’ve always wanted and the height ratio is solid
Great mattress and great company to deal with. Delivery and set up and removal was so great and fast.
This mattress is amazing is like sleeping on clouds if there were such a thing.....
I am truly in love with our new mattress. Previously I owned a plush mattress but my husband and I experienced lower back discomfort and tightness in the morning. We decided it was time for a change and that we needed something more firm. We tried out 5 mattresses in the store within our price range and decided to purchase the Bellanest Imperial Firm King Mattress. We could not be happier, it is the perfect amount of firm for us and we no longer wake up with lower back pain. Also as first time owners of a king bed we are loving all the extra room. This mattress was a great find at a good price, and I absolutely reccomend it to anyone looking to switch from plush to firm for extra support.
Wooo This is the mattress that I need to sleep the whole day. Delivery and attention in Raymond and Flanigan is the best experience ever!!
So far I believe it may have being too firm for my wife as she is saying her back hurts. For me is ok no problems at all. After all for me is an ok matres.
Very nice. Bit more in height than old mattress. Having a disability,little harder getting on it. My shoulder & neck pain is 90% less now in the morning. For the on sale price&comfort, it's great!
Great mattress for my back pain. Very comfortable after a hard day of work. My wife neighbors came over and laid on it and tested it out. They will now head over to Raymour and Flanigan to purchase the same mattress. One of my neighbor bought the bedroom set this mattress was sitting on in the store now she's going to go back and get the mattress and box spring for the complete set.
Very comfortable and helped me sleep through the night!! No more back pain!!!
Just in love with these mattresses it is so comfortable I bought a queen size for myself and this full size for the guest room. So far it is doing wonders I just don't want to leave my bed in the mornings it was indeed a great buy.
This mattress is a little too firm for me. I would like to have had it a little softener. Thank you for your prompt service.
I just received my mattress. Right now I have mixed feelings about it. The majority of my life I have always slept on a super firm mattress. This is the first new mattress I'm sleeping on in over 10 years. I selected the Bellanest Firm but it does not feel firm. Not exactly soft but not really firm. It is nice, well made and I have no problem falling asleep. I'm getting use to it. I'm happy to have a well made new mattress. The Raymour and Flanigan sales person was very helpful. I would not describe this mattress as firm. A bit cushy.
I purchased a mattress at R&F. It was rock hard. Also, the base for the mattress was delivered with a faulty electrical control box. I contacted R&F to return the product, only to learn that R&F had a no return policy (which was not articulated to me by the salesperson). I was told that I had to wait 30 days to exchange the mattress. So, I had to either sleep on the rock hard mattress for a month and damage my lower back or sleep on a different bed. I told the manager of the store that the bed was not close to the one I tested in the store. He told be the demo beds in their showroom were beaten up, and they couldn't be relied on to know how soft or firm the actual beds would be that are delivered to the home. I described the factory defect with the base, and was told that usually customers are forces to have the base manufacturer (reverie) service their own products an R&F doesn't get involved, but he would make an exception and replace the defective base I received when I switched out the mattress. R&F sells the lowest model of the reverie base with their beds. These bases are very cheap, and R&F does not back them up. Instead, they refer customers to reverie for service. Reverie's customer service is extremely slow, and their reps do not have basic knowledge of the products. So, if you buy a bed from R&F you should plan on replacing the base in short order, or sign on to endless negotiations to get the base repaired. So, about 2 weeks after receiving my "new" bed from R&F I am stuck with a broken base and a concrete slab to sleep on. R&F refuses to address the problem until another 2 weeks passes (even though they delivered a defective base to my home and a bed that is not even close to the one I tested in their showroom). Classic bait and switch. In the meantime, I am sleeping on an old bed in a spare room and storing their defective products. I only have the manager's promise to replace the base and approve the switching out of the mattress in a week. If the next mattress turns out to be different than the beat up ones in their showroom, I am stuck. By far the worst experience I have ever had with a purchase of a bed. Also the most expensive bed I ever bought, close to $4000 and counting so far. Basically money and time wasted. My last rodeo with R&F.
I bought this mattress for a new apartment we were building we just moved in 2 weeks ago, we can not get a decent night sleep on it, its hard as a rock and not at all like the one we tried in teh store, upon going to the store, we were told since we didn't buy a mattress protector(which is a scam as we weren't offered any to buy or even say we didn't want it, they wont do anything the mattress is hard as a rock, they all lie when they tell you you can try it out and the if you do not like it they will retirn , so much for their 5 year warrantee, do not ever trust this chain
It is now 1 year since we purchased a brand new king sized mattress and adjustable bed frame from R&F. We did purchase the Platinum Protection Plan. The purchase process was good but since that day, all downhill. First, the assembly and installation of the bed frame was bad. The assembly was done wrong which resulted in the bed frame being stuck with the head and feet positions elevated. 136 minute wait on the Platinum Protection service line before I gave up and called Reverie. They instructed me on how to lower the bed, re-program the remote which then identified the problem as a bad remote. Since it was just installed I had to go back to R&F. Called service again and was told to expect a call within 48 hours. Nothing. Called the store and received a call back at the end of the day. A new bed frame was going to be delivered. Wow, great (or I thought). Bed frame delivered and assembly team identified that the first frame was assembled wrong. New frame in and all good, well only for so long. This weekend when I tried to raise the head of the frame, no response from the remote. Changed the battery and still nothing. Crawled under the bed to go through the re-pairing process and noticed that the control box light was off. Tried calling R&F as we have a Platinum Service contract. Got voice mail and left a message. After my last experience, called Reverie customer support and left a message there. Reverie called back a few hours later, walked me through some trouble shooting and their first thought is a failed control box. Now per the R&F Platinum Service agreement, that gives me a new bed frame. Let's see if R&F ever calls back. Reverie however is sending me a new control box (they were willing to have a service technician come to the house but given COVID and the Pandemic, trying to avoid unnecessary people in our home) and I will install myself. Now I have to figure out how to get my money back from R&F on the Platinum Protection Program as it is a waste.