Browse Essentia Customer Reviews
Best bed I have ever purchased.
I did a great deal of research looking for a new mattress. I always wanted to try a memory foam mattress. Did a great deal of testing and ended up with the queen size Classic 8 in January 2017. I was buying this mattress for our spare room to test it out because my wife and I were looking for a mattress for our king size bed. I tried it the first night and felt it was one of the best sleeps Imhave had in years. No waking up to back pain or stiffness. I convinced my wife to try it and we have been sleeping in the spare room on the Classic 8 ever since. We have just ordered the Classic 8 for our king size bed. I have also been telling my friends if they are looking for a new mattress to try an Essentia mattress. Thanks Essentia!
View More Reviews Ready to conquer the day each morning
It didn’t even occur to me how important sleeping on a natural mattress was until I learned about Essentia. I am now a proud owner of a Classic 8 and have no doubt my Essentia mattress is the reason I feel that much more replenished and ready to conquer the day each morning.
According to my Fitbit i slept 9hrs 10min!
I just wanted to share with you how much longer i slept on Friday night according to my Fitbit. My first night sleeping on my new essentia mattress.....9 hrs 10 min! I usually average 4 - 6 hours including nap time!
Great purchase
From the moment I contacted essentia via phone, the customer care has been fantastic. All my questions and concerns were answered promptly & courteously. I was told there was an Essentia showroom nearby so my wife and I went to the Toronto store to test out the different models. The staff member (Paul) was very helpful and not at all pushy, nor did he put any pressure on us to buy a mattress. He just let us test out each mattress for as long as we wanted,and answered all our questions regarding the pros and cons of all makes and styles of mattresses. We decided on the Classic 8. It was delivered quickly and was easy to set up. So far we are very happy with our purchase. It is both firm and pressure relieving which is exactly what we were looking for. Since then we have ordered a Tatami twin bed for our young toddler son from the same store. Kelli,the salesperson we dealt with for that purchase was also very helpful and kind. Overall a truly great buying experience with both mattresses. Thanks Paul & Kelli!
Best mattress
It's now been 5 years and we still love our mattress. I recommended the classic 8 to my parents and they say it's the best sleep they've had. Just make sure to have a solid firm base. We initially started with box springs but once the fabric stretches out you can feel this with the mattress. We put plywood and it's been great and still breathable.
We saw immediate improvemen
Finally we bought a classic 8, my only regret, that I WAITED so long! my wife was waking up with brutal backpain for years...with the classic 8 we saw immediate improvement...I too am sleeping much better, and better all the time! one of my best purchases to date.
The "coolest" bed ever!
I love my Classic 8 bed......it has a cooling effect which is important at this time in my life when I get "night sweats." It's the difference between sweating in a sticky polyester shirt and wearing a soft cotton shirt where you can breathe. I love the firmness, the natural smell and feel of the mattress. I don't live near a store, so I bought it without trying the mattress. The only downside is now I find it hard to sleep in other beds when I go away. I have such good sleeps on my Classic 8 Essentia bed.
Literally the Best Purchase I've Ever Made!
Wow, wow, wow! This bed is out of this universe!! Within the first 10 minutes of laying down on this mattress when it arrived to my place, I knew this was the best purchase I've made. I could literally feel my body relaxing and decompressing and I can even lay flat on my back (something that I could never do before because of pressure on my lower back)! I felt like I was falling asleep at a spa. I encourage everyone to get invest in their health and happiness and get this bed. While it's hard to leave bed because it is so bliss, it is easier to get up in the morning because I feel so refreshed. Very happy!
Not being able to try before I buy.
Living far away from any store location, I was concerned about not being able to try before I buy. After reviewing alI the information available I was convinced this was the right choice for me and my family. It absolutely was, Essentia makes a wonderful organic product; relieving the majority of my husbands sleep woes. We will be returning customers! Thanks for representing your products in an accurate, clear and descriptive manner. A bedtime revolution, Thank you Essentia!
The only thing that disturbs our sleep is our cat!
We love our essentia mattress and pillows. I was having such restless sleeps because of pressure on my shoulders and hips. Now the only thing that disturbs our sleep is our cat!
I tell everybody I know.
We love our Classic 8. Life changing. You will never want to sleep anywhere else again. I tell everybody I know, one of the best purchases I've ever made.
The investment was well worth it!
My husband and I are thrilled with the purchase of our Classic 8 mattress five months ago. We have never slept better! As a person who had a motorcycle accident two years ago and have struggled to sleep on my hips since... the Classic 8 has allowed me to get restful nights. The investment was well worth it! And as a bonus, we are comforted by the fact that we are not breathing in toxic fumes throughout our nights. Thank you Essentia!
Thank you for the gift of sleep!!!
We got the classic 8 mattress and comfort pillows from Essentia and we have never slept better! Thank you for the gift of sleep!!!
Couldn't ask for anything better.
The classics 8 mattress (and ergo pillow) is the best ever to sleep on. So super comfortable! The product is natural and eco friendly. Couldn't ask for anything better. 10 stars!
Took some time to get used to.
Our Sales Associate was very helpful and very personable. She made our shopping experience very easy and stress free. The mattress arrived on time with some damage to the shipping box, but no damage to the mattress itself. Being our first organic memory foam mattress, it took some time to get used to sleeping on it but is definitely more supportive than our old spring mattress. There is little to no odor/off-gassing smells like other memory foam mattresses which was one of our biggest concerns with memory foam. Overall we are happy with our purchase and would recommend purchasing from Essentia. I wish they sold the water proof cover as well.
I will be an Essentia customer from now on.
I love my Classic 8! It is so fabulous, I can't wait to crawl into bed at the end of the day. I recommend Essentia to anyone and everyone looking for a bed. I love that it is a natural option and there is no nasty toxic flame retardants on it. I will be an Essentia customer from now on! Even the experience of trying the mattresses in the Santa Monica showroom was a fun and relaxing experience.
We love it!
We bought an Essentia mattress since I have an achy back and I liked the use of non-toxic natural materials. The Classic 8 was the right choice for us. We love it! Now that I'm pregnant and mainly sleep on one side at night, it is also great for absorbing pressure and not making me wake up with a numb side.
I have slept well ever since.
I cannot say enough about this product. I purchased the Classic 8 about 10 months ago...I have slept well ever since.
We have told all our friends.
My husband & I bought a Classic 8 Essentia Mattress last year and couldn't be happier! We appreciated the no pressure sales approach while we laid down on every mattress in the store. It has given us a good night's sleep ever since. We have told all our friends. It seems many are displeased with the other brands as we were. Essentia rocks!
His hip doesn't hurt any more.
We are so pleased with our purchase of the Classic 8. It's a comfort to know we (and sometimes our children) are sleeping on a natural surface that does not offgas. My husband has also noticed that his hip doesn't hurt any more at night since we purchased our mattress. We will definitely buy the kids Essentia mattresses once they are ready to move into bigger beds.
I feel better every morning.
I have never been able to sleep on my back, until my Classic 8. Now with my spine aligned, I feel better every morning. I also have trouble getting out of bed in the morning, because I am so comfortable. I have begun to start my work day before even leaving bed!
Back and sacrum pain are gone.
The classic 8 is amazing. We love our bed, we love to travel but we hate to leave our bed and we always miss it while we are gone. Back and sacrum pain are gone; no waking your sweetie when you get up. Treat yourself!!! Any bed by this company is bound to be incredible:))
It feels amazing.
We couldn't be happier with our bed!! It feels amazing and holds its shape like no other. Strongly recommend this product and looking forward to new ones bring designed!!! Thank you!!!
I used to really struggle with sleeping.
The Classic 8 changed my life. As someone with chronic pelvic and hip pain, I used to really struggle with sleeping and often felt more pain after waking up. I sleep soundly in my Essentia bed and am so comfortable - I never thought this would be possible!
No more joint pain for me!
We love our Classic 8! Very soothing and comforting for my husband's back. No more joint pain for me! Extremely important to me that it is all natural and made in Canada. Thank you!
Great company, great customer service.
I love this mattress. I first saw Essentia on at work on Dragons' Den, as I'm sure a lot of you did as well, and I checked it out. As a shift worker, my sleep patterns are all over the place, and as an already poor sleeper, this mattress has been a great help to my night life. I strongly recommend checking this company out. I few months after i purchased this mattress, they had a deal for 2 free pillows (with mattress purchase) and after i contacted them they were more than happy to let me in on the deal. Great company, great customer service.
Never sleeps hot.
Love my bed look forward to falling into it every night! it never sleeps hot always just perfect.this bed is simply indulgent.
Always look forward to coming home
I love my classic 8. I travel a lot and always look forward to coming home to sleep in my bed.
I have my best sleeps on my Classic 8
I have the best sleeps on my Classic 8. Never could imagined a bed could be this comfortable.
No more back pain
I experienced significant back pain with a previous spring mattress, and a couple years ago purchased a Tempurpedic. The mattress was awesome, I thought....My wife was experiencing serious chest pain after purchasing the mattress, and after doing some research discovered that Tempurpedic is constructed from petroleum, which links to heart pain. We were astonished and immediately went back to our lumpy mattress. I was discouraged because my back pain came back after using the memory foam and assumed there were no options for my wife. We eventually discovered Essentia, purchased a mattress and I'm oh so happy once again. My back pain has subsided, I sleep deeply each evening and my wife's chest pain has been eliminated. We also purchased two more Essential mattresses for our children.
Essentia found a new lifetime customer!!!
This mattress is great! I was really nervous purchasing online since we have never been to a showroom. We wanted to go with the lower profile design and are so happy we did! Neither my husband or myself have had issues bottoming out, even when crawling on it (my husband is 195 lbs). The mattress is so comfy...the perfect amount of support and comfort. When mattress shopping at traditional stores, we always gravitated towards the medium feel...this was even better than any other options we had tried! Plus we didn't need to let it air out!!! There was little smell when it came out and we knew it was safe :) I am so relieved and satisfied...essentia found a new lifetime customer!!! If you're in the market for a new mattress and are looking for a more natural route, give them a try! All the reviews are true and this is really the best thing I've done for myself in a long time :)
Return of Funds: 45 Days and Counting
My rating is based upon an experience that may not be typical but worth sharing (and considering). We searched and compared mattresses for several months. We returned to stores to keep trying the mattress for longer amounts of time. Essentia was a winner. We purchased an Energie Opus from the Seattle store. Now the bad part: The mattress had an odor. An odor we could not mitigate after trying everything recommended. The odor was not present in any of the mattresses we tried in the Essential Store. It was so bad we ended up sleeping in a downstairs bedroom and arranging a return to Canada. The pick up went smoothly but things ground to a halt. The commitment on the Essentia site (in writing) is a return of funds would take "up to 45 days". It has been over 50 days and several calls to the Customer Service Rep has generated promises that I would receive a call from Accounting. Nothing so far. No way to run a business.
No Back Support - PAIN
I have a guest room and master Essentia mattress. Both cause low back and hip pain. I travel for work and subsequently noticed how much better I sleep when I'm on the road. Even my most budget conscious work related hotel spend has yielded better sleep than a night on my Essentia. While Essentia did replace my mattress for a different model what I really wanted was a refund. The new model caused even more pain than the previous. Essentia just does not support the low back naturally or effectively, perhaps worse yet is the pressure points. Today is the day I say I've had enough! This thing is going in the trash bin and I'm ordering from a competitor. I can't believe I spent 4k on a mattress that has caused me this much physical and metal pain.
Profoundly firm foam causes pain
I did extensive research before purchasing a mattress from Essentia. I was counselled to purchase a Classic 8, and am completely disappointed with it. The mattress is hard causes me to wake several times during the night due to discomfort and often with pins and needles from sleeping on the mattress. I sought advice from Essentia's customer service, which is just so bad. They take weeks to respond and do not help - the will NOT replace or exchange the mattress. The mattress did not off gas, but it is not at all worth the price point. Essentia falls short of being a luxury mattress and lacks any kind of professional customer service.
Mattress is not firm as claimed. Terrible customer service
DON'T DO IT! — The Stratami Original Queen is not as firm as advertised, instead its soft and squishy. While waiting almost 30 days for the back ordered Stratami to arrive, visited the Santa Monica showroom to feel it out. Loved it. The showroom person said try it for 30 days, it takes time to get used to it. —It didn't. Purchased a wood frame foundation hoping it would help. —It didn't. Waited a long time for Customer Service to reply to phone calls and emails. Then received a denial to their 120 day guarantee because I purchased a sale priced Stratami through the TV show The View. Allowed 15 days for a refund to try and was responsible to return the mattress to the nearest showroom for a refund. — Anyone want to buy a 40 day old, undamaged Stratami mattress? LOL
bad service
When we bought the mattress through the Boca Raton store, after leaving three voicemails at the store without a call back. We had to hunt them down to place our order. We were then told it would be four to six weeks for delivery. Then, we received communication that there was a delay and to be patient. Then after múltiple attempts to get an updated delivery date, all of Essencia's replies have been vague and avoided committing to a date. Today marks over 9 weeks since we purchased the mattress and still do not have a delivery date. We were so excite to try this mattress yet the service has been very poor. Each time we reach out to them now vía email, they reply with vague responses about delivery yet avoid all the other points we highlight, for which we request a response. They are obviously not interested in customer service. For a Canadian brand wanting to grow within the United States, their emphasis on customer service is undervalued and they have completely missed the lesson on the lifetime value of a customer. Short sighted and have lost us.
this mattress works perfect for 2 or 3 years after that ready to trash
this mattress worked perfect for 3 years after that it became so soft giving back pain contacted warranty team said for looks its good, we cant offer any support they are not even bothered about listening to issue.
Worth the Investment for they stand behind their product!
we purchased a Dormeuse Queen mattress back in 2012. I never took the cover off because the zipper was on the bottom but when we did only to discover that the latex had cracked and was dipping in spots. We called and took photos and explained and after review they sent us a new mattress. The newer models have much improved; (this one is a bit firmer than our old one but just as comfortable ) including the zip off mattress cover on the top so you never have to lift it. I can't say enough good things about this company; you get what you pay for.
six months still waiting for credit: Grave warning for consumers
I want to make sure people who are looking for a mattress are aware of the nightmare we have gone through with the mattress company, Essentia. Newly weds in November 2018, my husband and I decided to make one of our first investments in a new mattress. In our attempts to go green, we found our about the Essentia Natural mattress though online searches. We found their local store in Santa Monica, CA and after a couple of hours of comparing their options we purchased their King Size "Classic" mattress. We were given 120 day satisfaction guarantee which gave us comfort with such what was a large investment for us. Within a couple of weeks of trying the mattress, we were both constantly reporting to each other that we had significant pain. For me, discomfort on beds wasn't so unusual, but for my husband it was highly unusual. We tried trouble- shooting with different pillows, but with in a few weeks it was obvious to both of us that we were both in pain from the mattress. We began the return process and that's when our nightmare also began. It was a month before the cover arrived to place the mattress in. Another month before the company acknowledged that they received and passed it in their inspection. It has now been four months and they have avoided and skirted paying us our credit of $3,677.23 (that the company controller has agreed they owe) despite being pursued by Bank of America and the CA Department of Consumer Affairs, Bureau of Household Goods and Services . We know what our next step has to be and we are now working on informing the public of their breach of contract and the thievery we have endured.
WORST COMPANY EVER!!
I bought a mattress three years ago. Never thought to check the underside. I recently did and it was LOADED WITH MOLD!! Latex should never get mold. The company asked for my mold report and I gave it to them to show there was no mold in my house and asked for a full refund. They responded as if they had not read the report!! I have spoken to experts who clearly said that even if you do have mold in your house, latex should NEVER get mold. This is absolutely the most unethical company I have ever dealt with!
SLUMBER SEARCH
