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Puffy vs. Stearns And Foster

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Puffy

Puffy is an online mattress brand that makes four mattresses: The Puffy Cloud Mattress, The Puffy Lux Mattress, The Puffy Royal Mattress, and The Puffy Monarch Mattress. Each of these offer a highly rated, pressure-relieving feel that is making a splash in the mattress in a box industry. Folks find Puffy's mattresses more plush than many other options, which is great for those with a lighter body type. With a goal of providing a balanced, fluffy feel for less than in-store and a lineup that includes both all-foam and hybrid designs, Puffy is worth a second look!

Stearns And Foster

Stearns and Foster has been around for over 150 years with its last few decades being a part of the mattress conglomerate Tempur-Sealy along with brands like Tempur-Pedic and Sealy brands. With such a long legacy, they have become a recognizable name-brand known for luxury craftsmanship and high profile hybrid designs. With most customers experiencing the pillowy comfort they are known for, there have also been reports of durability concerns from customers over the recent years.

Based on our aggregated reviews and our scoring method, we recommend Puffy in this match up!

See Our Full Review of Puffy

Mattress Score

Overall Score:
Puffy: 9.4/10
Stearns And Foster: 7.3/10

Customer Satisfaction:
Puffy: 9.4/10
Stearns And Foster: 7.2/10

Price Value:
Puffy: 9.4/10
Stearns And Foster: 7.5/10

No Back Pain:
Puffy: 9.4/10
Stearns And Foster: 6.5/10

Price:
Puffy: $1949-$6698
Stearns And Foster: $1699-$8998

Puffy:
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Stearns And Foster:
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Puffy's Owner Satisfaction

Having a mattress that works well for customers is a good place to begin before learning if it will work for your specifically. Customers rate these mattresses highly when it comes to comfort. Customers report feeling comfortable with these mattresses and having a good experience with the company itself. Keep reading below to discover if one of these mattresses will work well for your body!


Puffy's Supportiveness

Most customers experience these mattresses to be supportive, which means the support layers of the mattress help align the spine and work together with the softer comfort layers above. That said, a few customers have had complaints, so make sure that your pick fits your sleeping preference and body type.

Edge Support
Overall, these mattresses provide a good amount of edge support, which means most don't experience any issues when sitting on the side of the mattress.

Bowling Ball & Density Tests
In testing the surface supportiveness of the mattress, there is good even support throughout. However, some customers have complained about support over the long term, so read the reviews below before purchasing.


Puffy's Durability

Having a mattress that really lasts can mean thousands of dollars saved for you and your family. And that totally aligns with why durability is so important to mattress buyers. However, there are lots of brands that don't value the same thing. In spite of that, there are still some great brands that make durable products. These mattresses are very well rated when it comes to durability. Unless you are of a heavier build, these mattresses should last 7 - 12 years.

Stearns And Foster's Owner Satisfaction

If you are thinking about buying one of these mattresses, read more below for added specifics. Sadly, they get some negative feedback from a selection of sleepers. Some folks were very comfy in their new beds, but others reported discomfort with the feel.


Stearns And Foster's Supportiveness

Most folks describe these mattresses as doing a good job supporthing their bodies, but others described some discomfort with their mattress choice. For those that are bigger than average, take a look at the firmness levels and overall specs as you'll want to make sure that this adequately supports your body and your spine.

Edge Support
For those that want a mattress they can sit comfortably on, these mattresses support most folks with good edge support. That said, some have had issues over the mattress life so make sure to review more if you need edge support for mobility reasons.


Stearns And Foster's Durability

These mattresses may not be as durable as you would hope after buying. Some reviewers have had complaints regarding durability and comfort over a short horizon. If you have a larger body frame and are hoping for something with longevity, you may feel good initial comfort, but do a last check on the mattress specifications and return policies before purchasing.

Browse Puffy Customer Reviews

No more back pain
No bounce. Very comfortable. Had some minor back pain with the old mattress and now it's gone!

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Soft & Firm
This Puffy is just the perfect amount of soft & firm and we can't stop loving it.

Great price, great support
After 2 weeks of having the Puffy mattress, I can say that is has been nothing but pure pleasure sleeping on it at nights. It took us couple nights to adjust from a spring type to a memory type but now there is no way I will ever sleep on a spring one again. I feel it slightly adjusting to my body and protecting my pressure points. In my opinion is on the firmer side and that's why I like it so much. My last mattress was on the softer side and after 6 months it started to get deformed. We have been very happy with our mattress so far.

I sleep much better because of this mattress.
Wonderful quality mattress! Never expected it to be this nice right out of the box.

5 stars
Arrived at our door quickly. No strong odor out of the box and it expanded within minutes so we even slept on it that very same night even though they say it fully expands in 24-48 hours.

Delivery was on time
Recommend it! I have to give it up to Puffy for having not only a perfect mattress for my wife and kids, but also having a customer service team that will go out of their way to help us out. For some reason FedEx was not updating the tracking information for 2 days, so I called in and the service team member helped us track it down a assured us that we will be getting the mattress.

Way better than my $4k mattress
WOW Great Price. Very nice cover and overall cloud design. We literally saved a few thousand dollars on this mattress, we made the purchase for the King 2 months ago so I had time to check it out before writing something on here. My wife and I both agree that Puffy has very good body support that does allow and sagging into the bed. I used to move around a lot at nights causing my wife to wake up so that problem is solved. I move around a lot less now and when I do she says she doesn't feel anything and sleeps through he night.

Mary
So far so good with our Puffy Mattress

Cooler nights
My old mattress was a heat magnet. My fav thing about this new mattress is that it does not trap heat like my old Temper Pedic did. I would definitely recommend this mattress especially for the price, it is a great one.

Buy One. NOW.
This mattress is the bomb. It's literally the best ever. Highly recommend it to any and everyone. I like soft mattresses and my wife likes firm ones and we're both ecstatic about it. She's also 36+ weeks pregnant and sleeps like a newborn on it. Plus, it was cheaper than our last brand new mattress from Mattress Firm. Go get one!

Wonderful
We were sceptical to purchase a mattress that we had not only never heard of but also never tried out, but this proved to be a great risk to take. The mattress is as described, very supportive without feeling like a very firm mattress. We had been sleeping on a Sleep Number bed for 15+ years so needed to renew the bed. We had only considered another Sleep Number bed (because we had heard that it was the best out there)until my husband did some reseach into what had been voted as the most comfortable bed by consumers and thats when he found out about the Puffy. Now we have changed our opinion and will definitly by the Puffy mattress for the other beds in the house as they need changing. We would highly recommend this mattress.

Like the feel
like the feel of the mattress however, i'm not quite convinced. I am having back issues, not sure if they are due to having a foam mattress, new mattress or just not a right fit for me.

Puffy is awesome
Love it very comfortable easy to put together!!

Good mattress. Pleased so far
Good mattress. Pleased so far

wonderful!!!!!!
wonderful!!!!!!

Haven’t slept this good in
Haven’t slept this good in a long time. Makes it hard to get up for work in the morning.

My wife and I love
My wife and I love it.

Great top quality mattress
My daughter says the best sleep she has ever had.

Sleeping through the night
I had called myself a light sleeper pre-Puffy. I am now sleeping through the night and feeling great’

Puffy purchase
WOW! We Love our new puffy mattress

Love it
It’s soft but holds you firmly. I love it. It helps my back and hip pain.

Great Purchase
I wanted to wait a couple of weeks before I sent my review. The purchase and shipping were great, arrived in 4 days to my front door:) my lowered back feels better that it has in years. I sleep soundly through most of the night and I like that I don't disturb anyone when I roll around etc!

And then I wake up
I've had my Puffy Mattress for about 1 week. I'm still getting used to it. All I can say is I go to bed about 11ish then my alarm sounds at 6 am. By day 3, I did not wake up exhausted and stiff. I'm sleeping through the night. I love it.

The cloud is King
I just recently moved and took a chance on purchasing 2 queen size Puffy mattresses based on reviews. I am so happy I did for as the name implies, its like sleeping on a cloud. Very very comfortable and no more back pain. Thank you Puffy. Ron Ret USN Submarines

Like sleeping on a cloud
I’m in love with this mattress - it’s like sleeping on a cloud. It’s not too firm or too soft, it’s just right and makes you feel very light.

Puffy is Perfect!
My husband and I both love the new Puffy mattress we ordered. No complaints from either of us. I am sleeping so much better!

Love this mattress, so far, so good
We've had our bed for less then a month and so far it has been a great mattress. I've been sleeping very solid, not waking up in the middle of the night. The whole experience has been great. Thank you!

Love Love Love it! Super
Love Love Love it! Super comfortable on my hips. Stays cool to sleep. Finally sleeping thru the night again. Highly recommend giving this mattress a try.

Puffy Save
This mattress saved my back. The pain I woke up with every morning was gone after the first night of sleep on this mattress. Now I’m waking up earlier feeling more rested.

Awesome!
Very comfortable. We love it!

Larry
This mattress is a great one we really like it!

Puff Full Size memory form
Went from 5 hours a night to easily 8 hours of good sleep within 3 days after I got it.

Recently Purchased Puffy Mattress
Two words: LIFE CHANGING!

Finally
My 3rd mattress. No need to break it in. Which some mattress company's say you need to do. Comfy from the start. I started to wonder If I would ever find a mattress that would help my aches and pains. It's all good. We're happy

Very good quality
We’ve only had our Puffy mattress for about a week, but so far so good!! It is quite firm but very supportive. We like a little softness on the top of our mattress and since you don’t get that with any memory foam mattress, we added a fiberbed mattress pad on top. The mattress is very good quality.

Great mattress
Best night sleep in years. Quick and easy ordering and FAST shipping. Highly recommend

extremely comfortable.
great for my shoulders and hip pains. would highly recommend.

Mattress is comfortable
I think the mattress is very comfortable, my neck pain has completely disappeared. However I am a back sleeper and I can't sleep very well due to getting extremely hot and sweaty. Hopefully this will get better cause it's very difficult to get any sleep when you feel so hot/cold. I also Love that we can get in and out of bed without disturbing each other. Its amazing. Our old bed squeeked and bounced when one of us even moved or adjusted.

So far so good it
So far so good it has only been 1 week

Fantastic don’t hesitate
Wow you can rest assured this is a quality investment you will be telling your friends and family about

Browse Stearns And Foster Customer Reviews

Finally experienced Sleep-full Bliss
Was really considering the new Foam/Gel topped mattresses, just because that is the "new" marketing for mattresses. My wife and I narrowed it down to the Stearns and Foster Reserve Firm and the Sealy Kelburn II. I was so ready for new a mattress as my lower back was always sore each morning. We went back into store and tried the two mattresses and she said I like the Stearns and Foster. I was hoping she'd say the Sealy Hyrbid but I actually felt a traditional style mattress was the best choice. Boy am I glad she chose the Stearns and Foster. THe bed arrived the next day in great condition, we let it air out from the packaging and put on a new mattress protector/topper. She added a little spray of fresh cotton scent to the topper and when we fell into bed that evening, it was bliss. We woke up Sunday morning, actually earlier than we normally do and both said....that is weird, we slept 7 hours and it feels like we slept 10.....and I had no sore back. We just laid there for couple more hours and enjoyed each others company. The Firm mattress is still very soft and with the light topper that carries a bit of filling it, it works perfect for the both of us. I weigh ~180 and the wife is ~120 One of the best purchasing decisions we ever made.

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Made for me!
The S&F Reserve No.2 is absolutely hands down the best mattress I have every layed on in my whole life!! As soon as you lay down on it, you are engulfed by a comfort second to none- sending you to dreamland immediately!!

Five stars
so far, like the product

Very comfortable so far...
We have the mattress for about 1.5 months and so far it's very comfortable. Much better than the last mattress that caved in the middle.

Best night sleep in years good quality
Great

Love the comfort
I have SI joiny dysfunction & was so afraid having a new bed but it did not make my situation any worse. Love the comfort, sturdiness & quality! Hope I can say that in a few years & there is no breakdown.

I love my new mattress best purchase made
The edges stay firm but the bed conforms to your body

Mattress Feels Bespoke
I have never slept better than on my Stearns & Foster Lux Estate Hybrid mattress. A complete restful night's sleep is so important and I had no idea what I was missing until I slept soundly on my new S&F mattress. I now look forward to going to bed and wake up each morning well rested, energized, and excited to greet the new day. I love my Stearns & Foster Lux Estate Hybrid mattress and recommend it frequently. It is a well-built, solid mattress designed to provide lasting comfort and stand the test of time. When my new mattress arrived, I was ecstatic. It was even better than expected. It is beautiful to look at, but is solid, strong, and durable. The hand-tufting, encased coils, edge protection, rich fabric - the precision and craftsmanship - all give this quality mattress a luxury feel. The mattress has a lot of heft and durability. It is a solidly built quality mattress and foundation that feel like they will stand the test of time. *This reviewer received a mattress at no cost as part of a product sampling program.

This mattress is exceptionally adequate
This mattress is a very recent purchase. So far, so good. My hope is it will withstand ordinary wear and tear and afford me a good night's sleep for years to come.

good mattress
very soft and comfortable, but seems to developed cavity over a period of time.

Yes i would buy gain
So far so good

good mattress
still getting used to it

Review from stephanie of Charlotte, NC
I am not accustomed to writing a negative review, especially after reading so many reviews that are positive; but please beware because you too could experience the same circumstances that we are currently experiencing. Unfortunately our experience with the Dartford Ultra Firm Mattress Set is not so positive; perhaps it is possible that we received a “substandard set”. At any rate, my husband and I saved and planned for this very expensive purchase for our retirement comfort and because we wanted a very high quality mattress. Additionally, before we made the decision we read numerous reviews, and we were convinced that this Stearns & Foster mattress would be the best for us. Well we’ve had our set for a little over one year and we have rotated it approximately twelve times just to keep it balanced, and still it has sags and there is a very conspicuous ridge in the middle of it.

We were informed that Macys has a very strong Customer Service satisfaction rate, so we contacted Macy’s regarding our experience and they advised us that an inspector would evaluate our concern and provide feedback to them. As we assumed it would be, the evaluation was not to our advantage. So it appears that the purchase that we thought would be very satisfactory especially given the reputation of Macys and Stearns & Foster, did not provide us with the value, quality and comfort that we expected Macys to stand behind. I would advise everyone to think twice about purchasing a mattress at this price point from Macys.

Review from Mari of Beacon, NY
Purchased adjustable mattress from Sleepy's. I paid almost $4,000 for this mattress. A hole appeared in the mattress after two years. It is getting bigger. Stearns and Foster refuses to either repair this mattress or replace it. I am still paying off this mattress.

Review from Marcel of Farmingville, NY
I have to give Bedding 0 stars. I have the bedding for less than 5 years. My husband and I are senior citizens (72 and 75 years of age). We took the proper steps, according to the Warranty Claim. Which is a process consisting of taking numerous photos of the king size bedding: remove mattress, box spring take photos, measure sinkhole with a string etc. That being said - this was not an easy job. The photos did not show the sinkhole correctly due to our inexperience of performing this task. Our claim was denied. I wanted a representative to come to my home and take professional photos - that is not their policy. They would like us to retake the photos - they do not care that it would be basically a hardship for us to go through that procedure again. Do not buy Stearns and Foster Bedding. What good is the warranty.

Review from Debbie of Levittown, PA
I purchased the Beth Luxury Plush mattress on 5/27/2012 from Ashley Furniture Company. There is a sag in the middle and no matter how much I try not to roll into the sag I wake up in the middle of the night in the center where the sag is with back and hip pain. I read the reviews and realize I am in a hopeless situation. I am waiting for my appointment to have my sag measured but I already feel like it is a waste of time. It's really sad how this company is selling consumers very expensive mattresses and then have all these crazy loopholes in the warranty. Just from the number of consumers that have complained about the same issue I'm sure they realize that this is a major issue with their mattresses. I am already preparing myself to buy a new mattress because it is impossible to sleep on my Luxury Stearns & Foster. I am currently sleeping on a Futon bed in my spare bedroom as I wait for my measurement appointment.

Review from Sonya of High Point, NC
We bought a Stearns & Foster mattress about 3 years ago. We were told it would provide great support for our back. We were also told it would not sink in on each side. This mattress sinks on each side and there is obviously a big hump in the middle. This all started within the first 6 months. We have turned the mattress, stood it up, whatever we could think to get rid of the sunk in parts. We are extremely disgusted that we spent so much on this mattress and are currently shopping for a new mattress. My husband and I are tired of waking up with extreme sore backs. My husband a lot of times ends up on the couch to get a better night's rest.

Review from Yolanda of Washington, DC
I purchased a Stearns and Foster Cora Queen sized mattress from Sleepy's in Maryland in June 2014. After a year, I noticed indentation in the center and on the top corner. I noticed that my body aches and that it's hard to get out of the bed because of the center indentation. For the past six months, I noticed the back aches worsened. I put in a claim form to Stearns customer services on February 26th and have not heard from them. After reading complaints about the same exact thing regarding the Stearns and Foster mattresses, I see I'm not the only one. I paid a lot of money for this. My last mattress lasted the whole 10 years before needing a new one. After reading the complaints, it looks as though it's difficult to get your money back even though you are under warranty.

Review from Love of Fenton, MI
I'd like to start out by saying that I have loved and slept incredibly well on my S&F Thornwood Lux Firm mattress for several years. Additionally, everyone who has slept in my bed has commented on how comfortable it is (even now, admittedly). However, having said that we're at the 6 or 7 yr mark and it's definitely showing signs of wear. I'm a bigger girl, so I understand that takes a toll and can create indentations. I rotate my mattress a few times yearly in an attempt to delay wear, but now it's hard to find a spot without a dip. I tend to wake up in the morning with a sore lower back, and I can no longer sleep in past 7 or 8 hrs. I have read that mattresses tend to give you 7-10 yrs on average, and I was hoping that being a more luxurious and reputable brand I'd make it to the end of that time frame with this one. Although I was looking to possibly replace it with another S&F, some of the reviews of newer models make me question if that would be a wise decision.

Review from Chet of Myrtle Beach, SC
Please beware of a mattress from this Company. We are having the same issues as mentioned by most on this site - sagging and dipping of mattress where you sleep. Stearns & Foster will not do anything. Paid thousands for this mattress. Do not buy this product. Poor craftsmanship and very poor customer service. Beware Beware Beware!!! Would give "0" stars if it were an option. Shame on you Stearns & Foster.

Review from Annette of Boerne, TX
I purchased my third set of Stearns and Foster mattress in June 2014. Eight months after it started to sag. I filed a claim with the retailer, they sent their expert at my expense. Conclusion was that for the warranty to take place the mattress had to have 1-1/2 inch of measurable sag. Out of luck and out of $2,705.17 for the Emilia Rose PL Queen mattress. Needless to say that we cannot sleep on that bed any longer because it may not fulfill S&F's 1-1/2 inch requirement but the mattress sags and there is no good sleep on it, not as the retailer suggestion that the "mattress is conforming to your bodies". Very, very disappointed. I guess that we no longer be purchasing this brand.

Review from Wally of Alexandria, VA
Bought the Stearns & Foster because of thinking more money means better product. No way, it is the opposite with the Stearns & Foster firm baroque. It is very uncomfortable mattress compared to my Serta perfect sleeper. I own Serta perfect sleeper firm already and this Serta is much better for me than Foster. I'm in progress of returning back the Foster any day now just waiting to order another Serta perfect sleeper for half the price and much better comfortness. Now I know when people say more is not better and like channel designer said less is more.

Review from John@CannarsaDesign.com of Saugatuck, MI
I honestly can't believe how awful this mattress is, and I've purchased quite a few over the years. Like many before, I got this one from Art Van because they've always made the process easy, and have a good selection. I went through their mattress match-making system and really took my time selecting. I thought I made a good choice, and was very happy with it at first. Within a year, we both could feel a definite sag in the middle, developed worsening back and hip pain, waking constantly.

I called Art Van and they courteously sent a service rep out to "measure" by stringing a line across the top with weights on both ends. To meet the requirement for "failure" I learned that a mattress has to have a 1 1/2 inch measurable sag. The problem with this is that the plush top mattress can still have the foam and cushion stay "up" while the firm foundation under it has clearly weakened. Mine "measured" about 1 1/4 inches so it appears I'm out of luck. I sure wish I would have looked for reviews because it certainly is easy to find people who have had the same terrible experience. Let the buyer beware.

Review from Megan of Nine Mile Falls , WA
I've read the negative reviews about Stearns & Foster and agree with every one of them. My king mattress is a Queens Gate ultra firm, is five years old and is defective in the center. Of course the fine print in the "warranty" specifies the inches that it has to sag and says I'd have to pay for inspection and transportation. I couldn't figure out why my back and hip (I'm a side sleeper) were hurting and waking me up at night. Then I felt the center of the mattress, which is where I was sleeping, in a moment of revelation. And although you can't see a sag in the middle, you can feel the difference between that area and the parts of the mattress that would be the twin size areas. It's insidious and of course gives the manufacturer an out from giving me any consideration. So I'm sleeping on one side of the mattress, which will also obviously degenerate.

I'll never again buy this brand. I tried to call their customer service number, and was told via recording it'll be closed due to "unforeseen circumstances" and they don't know when it'll open. Lovely. Whatever happened to pride of manufactured product, or customer satisfaction? I'm not even trying to deal with Sears, which is not much better. I'm waiting for Sears to send me the credit card statements so I can send it on in another post.

Review from Jennifer of Mequon, WI
I've read the negative reviews about Stearns & Foster and agree with every one of them. My king mattress is a Queens Gate ultra firm, is five years old and is defective in the center. Of course the fine print in the "warranty" specifies the inches that it has to sag and says I'd have to pay for inspection and transportation. I couldn't figure out why my back and hip (I'm a side sleeper) were hurting and waking me up at night. Then I felt the center of the mattress, which is where I was sleeping, in a moment of revelation. And although you can't see a sag in the middle, you can feel the difference between that area and the parts of the mattress that would be the twin size areas. It's insidious and of course gives the manufacturer an out from giving me any consideration. So I'm sleeping on one side of the mattress, which will also obviously degenerate.

I'll never again buy this brand. I tried to call their customer service number, and was told via recording it'll be closed due to "unforeseen circumstances" and they don't know when it'll open. Lovely. Whatever happened to pride of manufactured product, or customer satisfaction? I'm not even trying to deal with Sears, which is not much better. I'm waiting for Sears to send me the credit card statements so I can send it on in another post.

Review from SUSAN of Fredericksburg, TX
So we received our 4th replacement from Stearns and Foster and decided to switch the type of bed all together. Sears was great to work with, they even credited us $890 on the difference of the upgrade so we paid an additional $300 to go with the lux estate ultra plush hybrid bed. This bed is soft as expected unless our other plush beds that were delivered were hard and felt cheap and the knobs were laying on top of the mattress instead pulled down. The adjustable base sometimes goes down on it own and smells weird still after 3 months. Smells like hay is the only way I can describe it. But I would recommend the lux estate hybrid ultra plush bed if you are looking for the softest bed!

Review from Zorina of San Diego, CA
I would give zero stars if possible. I purchased a high-end Stearns and Foster bed a couple of years ago. I noticed the indentations about a year after purchase. I thought my back and hips were hurting due to exercise, but I think it's this cheaply made bed. I can't believe they are allowed to stay in business with ripping people off. We had a bed before this one for about 20 years and no problems. I don't think beds should cost $3000 and last a year!

Review from Charles of Cedar Park, TX
We bought a Stearns and Foster in March 2013 at Sears in Columbus, OH. We now feel like we need to buy a new mattress because of the indentations and sagging causing us back pain. Will never buy another Stearns and Foster.

Review from jennifer of Dacula, GA
Have this Stearns and Foster high profile for just over a year. 14 mo. to be exact. I weigh approx. 130. Live alone! Stay home 6-8 mo. a yr. This mattress crapped out in about 6 mos.!!! I'm disgusted! 3 grand plus for the Lux! No! I've paid people to rotate, after a few weeks I'm in a rut. Just awful.

Review from Ina of Madison, AL
Bought a bed March 2015. The middle is already sagging. Called the customer service for Sleep Train. Erica informed me that all claims would be denied because I did not have a bar with a leg in the middle of my frame. Of course, I was not informed that was recommended when I first bought the bed for $1800. With all the bad reviews, on this site alone, I will STAY AWAY from any Stearns and Foster bed forever!!! The customer service was of no help. On a side note, as I was talking to the salesman about my problem, someone else walked in with the same problem. Guess what kind of bed that was??? Stearns and Foster.

Review from Rachel of Jacksonville , FL
We purchased a Stearns and Foster king Douglas House LXP with box springs for $2,500+. Clearly this is the worst mattress we have ever owned. Within a year the mattress sagged, though not more than 1 inch. But it was like sleeping in a wagon wheel rut. Hips, shoulders, back and knees ache every night. Stay away from this product.

Review from brad of East St. Paul, MB
We bought our king size mattress about 6 months ago and two months into it there were sagging spots on each side. The indentations are so bad that sleeping has become very uncomfortable. I feel cheated and taken advantage of. Will never EVER buy another S&F product.

Review from Georgia of Avon, IN
I bought the Stearns & Foster Queen mattress for $1500.00 and within 2 years the middle sagged so bad I had a hard time getting out of bed. I am physically fit, normal weight and swim laps regularly, walk and stay active. This bed made me feel tired and achy every morning. I finally replaced it with a Jamison for half the price and sleep great now. I put the S & F upstairs in the guest room but no one wants to sleep on it. It will go out on the curb.

Review from Laura of Brick, NJ
My Husband and I purchased a King Stearns & Foster Mattress/Box Spring from Ashley's Furniture. 22 days after sleeping on the mattress - deep sleep indentations started to incur on both side. I called Ashley's upset and scheduled a rep to come out to measure. 1" in deepest spot (after 22 DAYS!) and rep said warranty only replaces at 1 1/2". Again, why should we even have to call a rep after owning a mattress for 22 days?? I read reviews warning me about sagging issues prior to purchasing and I took a chance that it wouldn't happen to us. Just like other postings - I was also told to just keep having a rep come out until it reaches 1 1/2". Very disappointing that we replaced a good mattress that we had with this one. I will not be purchasing a S&F again.

Review from Byron of Glenmoore, PA
I purchased a Stearns and Foster queen size bed and box spring that was promoted by the sales representative as a superior bed set that was very firm. It was firm to my satisfaction when tested on the showroom floor, so I purchased it believing I was going to receive a very firm, high quality bed set when delivered..Shortly after delivery, the bed dramatically lost its firmness night after night. The normal body indentations you were to expect I read about on the Stearns and Foster website that were surpassed in the first two months.

Updated 12/16/2015 - I purchased a queen Stearns & Foster bed set, and after only a couple of months with just myself sleeping on it, the bed began to sag uncomfortably. But not to the satisfaction of the warranty requirements when measured by an individual Sealy sent out to my house to measure the bed in a place on the bed where it is impossible to sleep. Plus it was measured many hours after I had awaken and was off the bed, whereas any indentation that was there had risen to a perceived normal level. Customer service was unprofessional and unsympathetic when dealing with me and my concerns regarding the purchase of their product and the questioning of their warranty evaluation methods. If you are considering purchasing a Stearns & Foster bed, do your homework by reading the many reviews on the net, test many beds and research the ones you test. Good luck and happy shopping.

Review from Betty of Killeen, TX
I bought a Stearns and Foster Firm Luxury Mattress in March of 2014. I thought I was buying comfort, boy was I wrong. When waking up in morning, we find that our hips are extremely painful (we are both side sleepers). We also find that we roll to the center of bed. I called Ashleys (that's where I bought it from) with my problem. Appointment was made and craftsmen came out. He said that I did not have a depression of 1 1/2 inches and that there was nothing they could do. I said what about my warranty, he said I did not fall in the guidelines. I bought a firm bed not rock hard. So I'm stuck with a product that I cannot use without waking up in pain.

Review from Fernando of Plainville, MA
Paid over $2600 for a king-size Stearns & Foster mattress at Sleepy's. Came with a 10 year guarantee. After 2 years, terrible indentation on both sides where we sleep. After trying to use kit they send from Marshall Mattress and downloading pics, could not do. I am a senior and this was very difficult. Called and asked for representative to come do. After much begging, pleading and screaming they sent rep.

Received a call from Sleepy's only 3 days after this (before rep came) and they told me claim denied and mattress satisfactory. I could not believe my ears. When I said, "Oh really? They haven't even been here yet." Person on phone was speechless. After rep came and actually said to me, "THIS MATTRESS IS HORRIBLE" I got a call days later from Sleepy's telling me depression in worst spot was 1" and warranty Stearns and Foster puts out, depression must be 1 1/2". I told rep, "I am going to chiropractor regularly and what am I supposed to do???" She answered me stating I should call back in January and maybe sinkhole will reach 1 1/2." I could not believed my ears.

This is ridiculous and totally unacceptable. I will be calling back every single month demanding they remeasure. I am so disgusted with both Stearns and Foster and Sleepy's. After reading other reviews, I realize this is ongoing problem and horrible company and mattresses. DO NOT BUY STEARNS AND FOSTER!!!

Review from Tracey of Henrico, VA
I bought the Stearns and Foster Italian Garden mattress and right away it had deep body impressions. It was replaced and the new one only 2 months old has the same deep body impressions. For $2800 I expected more.

Review from Nicholas of Ipswich, MA
Always suspect companies that leave no way of contacting them on their website. At Stearns & Foster's website you can read all kinds of fancy writings, but no e-mail address to contact them. There is an 800 number and good luck trying to talk to alive person there. You can even see the "file a warranty claim" link on their website, but it does not work (broken link). It is a shame... The company sells mattresses for thousands of dollars and does not stand by their products. When it comes to warranty their defective items, it hides behind Sleepy's, Mattress Marshalls and the "fine print" on their warranty. My experience with Stearns & Foster was terrible in all aspects: the product - low quality, the support - none whatsoever, and the people there - always acting like I did something wrong and never at all interested in learning why their product failed.

Review from Dragan of Calgary, AB
Just like most people, our mattress started to get the sinkhole. I called the warranty department who sent us a "kit" so we could measure the sinkhole. It was a pain to take all the pictures with string. I put extra weight on the ends of the string which made a difference, BTW. While we were doing the pictures I discovered that the box spring had a huge sinkhole too. It was becoming a huge pain to get the pictures and do the warranty so we decided to try buying a new box spring for our King size bed which solved the problem. When we received our new box spring we took apart our old box spring and discovered that the metal frame bends super easy. I think the problem is in the box spring for a lot of these mattresses failing. It was cheaper to replace one of the box springs than a new mattress.