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Personal Comfort is taking on Sleep Number to create a better number bed that can be personalized to your desired firmness. Is Personal Comfort the better bed at a lower price? We think there are many positive attributes, but there are also elements that we aren't so sure about. With problems ranging from durability to technology, we think there may be a reason to steer clear of number beds.
Spindle is a consumer-direct mattress brand that offers an all natural, latex mattress, which is ideal for those that suffer from allergies and want something that is all-natural and eco-friendly. Building their mattresses with organic cotton, natural wool, and US-made Dunlop latex, take a look to see if these could be right for you.
Based on our aggregated reviews and our scoring method, we recommend Spindle in this match up!
See Our Full Review of Spindle
Personal Comfort: 7.6/10
Personal Comfort: 7.7/10
Personal Comfort: 7.6/10
No Back Pain:
Personal Comfort: 7.4/10
Personal Comfort: $499-$4199
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Getting to the bottom of customer reviews can be a relief when digging through all the noise when shopping for a mattress. Customers don't always respond well to these mattresses. Some are happy with the feel and comfort of their mattress, but others complain about how it feels for them. There are more details below to study if you are considering buying.
These mattresses get mixed feedback from customers on support. Though there are some who like the response of these mattresses, others have reported discomfort. If you are thinking about this mattress, make sure that it works for your body before buying.
Edge support is always important to those who like sitting on the side of the bed. However, others don't really mind as long as they are comfortable sleeping. Overall these mattresses aren't as supportive over the long term so if edge support is important, make sure to do extra research.
Unfortunately, not everyone rates thair mattresses well in terms of longevity. While some folks describes them as comfortable for them, others found that quicker break down than others. Make sure to take a look at the specifications, warranty, and reviews before buying.
By just browsing online, it isn't very easy to figure out which mattresses are rated the best by customers. Based on recent and overall customer reviews online, these mattresses rank very well on customer satisfaction. Although you may not necessarily agree after buying, a solid customer satisfaction score is a great place to start an in depth review. Read on below!
A supportive mattress is one of the most important things to just about everyone. Even if you like mattresses that are not firm, a bed that gives you a healthy spine is what we're all looking for. Most customers say that these mattresses do well with support.
Edge support is one of the most important things to sleepers -- must don't know until they lose it. Customers report that these mattresses do well with edge support, which means there is good support for sleepers on the sides of the mattress.
Bowling Ball & Density Tests
Measuring firmness with a bowling ball on the surface of the mattress is a good approach and it is a great way to measure even support too. These mattresses offer positive support throughtout the mattress.
These mattresses do a good job with comfort longevity versus competitors. Finding a durable mattress can mean years of comfy nights. while a mattress that falters can mean quick misery. These mattresses will last up to a decade, which is good for mattresses today. Folks that are heavier than average may experience some loss of longevity.
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Best bed I have ever slept on. Easily half the price of a Sleep Number and the quality is so much better. The mattress is outstanding and the frame is great too. The frame is actually a Reverie which is another bed company, which I thought was interesting but it is simply perfect. The only complaint is that the website for the company is a little outdated so I had to call my order in. No issues whatsoever though.View More Reviews
Compared to Sleep Number functionability, theirs are almost on an equal scale BUT the exceptionally strong rubber odor lingers for more than 3 weeks after assembly. Unsure if breathing this while asleep will have a health issue later.
Be prepared to spend hours assembling the bed and referring to their video. No white glove service.
A piece from the whole package was send wrongly but the waiting time for the correct one was quick. It seemed that there were not more than 2 customer service persons who are not thoroughly knowledgeable when an isolated problem comes up. Kept referring us to the video.
When told that we want to return the bed sets, they ask that we continue to try them longer as the 120days trial was not fulfilled. WHAT! We were breathing in rubber fumes, was that not enough reason! The return was a painstaking process of waiting of more than a month with continual calling to ask about the possible paperwork was annoying. Unbelievable!
My son recommended Personal Comfort after he had done a lot of research. Since they had the adjustable base I wanted and matched a lower price I found online, I decided to go with them. Upon delivery, I discovered that the wrong bases were ordered (Cal King vs. King) and the delivery service took the bases back. Personal Comfort was able to verify that I ordered King vs. Cal King, based on the phone recording of my order, and had the correct bases sent right away. Mistakes happen; it's how they are handled and whether or not they are satisfactorily resolved that makes a huge difference. And, Personal Comfort did an excellent job in resolving the issue quickly, without hassle and to my satisfaction. I would definitely recommend Personal Comfort to anyone in the market for a new bed or base.
I did a lot of research on an air mattress bed. I purchased the Personal Comfort A8 queen single mattress. I only need to adjust for me. The highest adjustment is 50. I put it at 32. I am 45 days into the bed and I believe that this bed may be the reason that I no longer hurt when I wake up. I can get the support I need for my back, hips and shoulders and I can get out of bed in the morning without being bent over in pain. I have scoliosis of the back, arthritis in my spine and a hip replacement that left one leg shorter than the other and my pelvis shifted. With my prior conventional mattress I went to sleep with spine adjusted from my day's exercise and stretching, but I woke up in pain every morning feeling crooked and unable to stand up. With the Personal Comfort bed my body feels great every morning. I have only had it for 45 days, but I am so grateful that I finally found a bed that is working for me. I am also sleeping through the night; no waking up with arm numbness or shoulder discomfort. I have started using a thin down pillow, very little loft. My neck feels good when I wake up. All those special memory foam head and neck pillows I have, and I have every tempurpedic pillow they sell, are not necessary for my comfort to sleep. I found the 'free gift' pillow with the bed purchase too hot to sleep on. I don't recommend that.
We are very happy with our new Personal Comfort bed and adjustable base. We were also satisfied with the purchase experience. During that process we were well aware of the company's return policy, unlike other reviewers here. My guess is that the company made this policy clearer and perhaps more visible on their website. We previously owned a Select Comfort bed for many years so we knew what the bed would be like before we bought it. If you've not slept on an air chamber bed before, be sure you understand and can accept the return policy before you buy. Every body is different and some may not enjoy this type of bed.
We previously bought and used the Big Name competition number bed. It was a miserable purchase experience, and we almost walked away due to bad salesman and sales tactics. But we liked the adjustable air bed experience. Then I stumbled across Personal Comfort. I had a bit of trepidation about buying it over the phone. It turned out to be a wonderful buying experience resulting in what I feel are superior materials. Instead of the competition's tactics of adding more and more charges, and making you feel bad for not buying every possible option and upgrade, the Personal Comfort phone sales kept tossing in extras and discounts and "no charge", saving much aggravation and a few hundred bucks over the competition. The accessories were a bit on the high side for price, such as the simple bed frame, but it was decent quality, easy setup and nice to do one stop shopping. The bed arrived promptly, with no issues on the order (everyone I know seems to have order issues with the competition). Do not be scared by the "assemble it yourself". This is not rocket science and good instructions are included. One point of warning. They tell you to air out the foam for a day. We did not notice much smell from the foam. BUT, the air chamber reeked of plasticizer, and took a couple weeks to air out, since we discovered this after assembling the bed. Find a place outside or in the garage to air out the air chamber as soon as you get it, and plan on a few days to a week or so to air it out. The only issue we have had is the power plug seems to have a flaky connection to the pump and is disconnected if you look at it wrong. I will likely duct tape that in place as an easy fix. We love the Personal Comfort A8 bed, and bought two twin XL to make a king size, for versatility (snoring and old age issues), even though its a pricey way to buy a king size. Definitely a superior product to the Number competition in this model. Regarding firmness complaints.... Read the instructions. You may need to do the simple calibration process. I also note I use a very low setting compared to Sleep Number. I use about a 45 on SN, but for PC I only use 17-20. Don't be afraid to try very low settings. Unlike a regular soft mattress, the air number mattresses do not keep getting softer over time.
Bad experience! I don't normally write bad reviews but it is warranted here. I bought the bed through Amazon and waited a few weeks to set it up. after putting it together i slept on it for two nights of tossing and turning. My arm started getting numb, my shoulder hurt and my neck still isn't right. I called immediately when they told me that because I went through Amazon they can't honor the 90 day sleep guarantee. So they sold me the extra padding package for another $350 and I had to reassemble the bed, (understandable). So now I'm sleeping on it for two weeks and while the bed is much better it still does not compare to my old Serta. Don't waste the money.
This is a horrible product and the company has such an awful return policy that you cannot get out of this contract. The bed is hard as a rock and they sell you pillows that are so small that they are worthless. it is honestly a joke that the pillows are sold as a real pillow. The bed does not change when you change the settings it just gets higher or lower the firmness never changes. Save yourself trouble and buy a air mattress it will be better quality. They tell you that there is memory foam on the bed but it is nothing like memory foam. I have never made a purchase that I regret as much as this mattress. They talked me into the Silver sLE it is not a comfortable mattress. Do not buy this unless you can go and try it out. They told me they have a cooling product as well it is simply not true.
Personal Comfort Beds BUYER BEWARE!!!! I purchased a Personal Comfort bed in March 2014. I broke my neck in a car accident and at the suggest of a Chiropractor I looked into this type of bed. I researched the best value naturally and found a website claiming to be unbiased and detailing the Personal Comfort bed with a review rating of 100% (i guess I am naive and believed the website to be unbiased) it also list a detail of return policies which now I know to be inaccurate as it list Personal Comfort as 100% satisfaction guaranteed with NO fee on returns - MAKE SURE YOU READ THE PERSONAL COMFORT FINE PRINT! It is NOT offered on the A2 minimal model! and you MUST keep the bed for 45nights! I woke up to a STIFF neck! tried it with a memory foam topper, and a down topper. TWO weeks of therapy on my neck! Of course in calling I was told again about the 150.00 return fee! but then ALSO informed that the BASE could NOT be returned! They want to deduct ANOTHER 200.00 from the purchase price, and stated that I agreed to that? REALLY who in their right mind would agree to that? NOW after SEVERAL emails, and calls, etc. I have received the required RMA form! BEWARE! that's my advise! TAKE PICTURES! as within their BBB file, they always seem to claim that foam is torn, or a tag is cut! If you have an issue, email them to have PROOF of what you are and ARE NOT told about! They claim the phone conversations are recorded? Guess we will find out as the credit card company and the BBB will investigate it during my dispute process!
So I ordered the A8 Top panel XL. Total $186.00 in comparison to what I had the A2 top the basic entry level. The Rep. Faiza Mansoor was very helpful and courteous. After sleeping on this Top I was led to believe it was going to be a Total of 13". but when measured it measures 7". In the 2 pictures I have The one from the 8" top there are 5 pieces that make up the Top. In the 13" top there are 11 pieces. When i received the A8 Top there were pieces not like what is shown in the picture that are missing. Overall it is better then what I had but Honesty is the Best policy and what I have is not what is shown.
The bed works as expected. While not being a miracle cure my wife's bad back feels much better when she gets up. Set up was easy. Compresser does make a little noise, but after you find your number does not run that much. Air chambers have held air well. No leaks. Air chambers do not separate from each other Mine took about a month to be delivered.
We love our Personal Comfort bed. It was really easy to set up (once we figured out how the frame went together) the bed itself was really easy. We have enjoyed sleeping on new bed for a little over a month. We did have a few mornings we woke up still until we realized that the number setting Sleep Number gave to us was too hard. We lowered the air to a comfortable 38 and now we sleep deep and cozy.
Great bed, great service.
Awesome bed! Very happy!
The only thing which made me consider a four star rating was the time it took to get the bed once ordered, 59 days. However, Personal Comfort made things right by sending some free sheets. The bed is very comfortable, and appears to be made of quality material!
The company was wonderful to work with, and the bed had exceeded every expectation. My husband used to have a Sleep Number Bed, and this one is so much better. No gap or displacement between the two halves, and both our backs are doing SO much better. We switched from a Tempurpedic to this, and will never have another kind of bed.
We LOVE our Personal Comfort mattress!
Everything I expected. Relative to the competition a great value.
so far very good
when I call they are very helpful noproblem
I found Personal Comfort by Google, and I needed a new bed. I really love number beds, but couldn't afford Sleep Number. In fact, I ended up on Personal Comfort at first thinking it was Sleep Number. I seemed to have trouble getting the sale price to show, so I called. Ann was extremely friendly and helpful while ordering the mattress. When she said it would take up to 20 days for the bed to arrive, she wasn't kidding. It was a long wait and multiple shipments. I wasn't happy that when I called to inquire how many shipments I could expect, they couldn't tell me. Then I got to putting it together. I put it together alone, and consider myself a competent smart woman. However, it took over four hours, grit, frustration and more frustration. I ordered a Twin XL and the foam kept falling over, the sides of the base pad didn't come up over the sides, like the instructions show. The instructions show a couple putting together a king or queen size like it's super easy. It's not. Then I found out as I was trying to put on the head board the company sent me a queen. Now to the Company's credit Shawna corrected the order and sent out a new headboard as well as fixed some other issues. Just to note to first time buyers, the fold out base along *with* the snap tight frame sits very high and rocks/see-saws as you turn and move at night, it's not comfortable and at minimum it's annoying. So if you want the snap tight, get the basic frame. Read all descriptions before ordering. Personally, too I have to add, I truly love the brushed microfiber sheets- super comfortable!
I have owned a Sleep Number bed and Personal Comfort beds are more comfortable, better quality and more than half the price of Sleep Number. My only wish would be to make the remotes wireless, but they have an app for that.
bed is OK... no back ache, but also not comfortable. customer service is really lacking training on products !!! i could not get answers on most questions. order was VERY late and incomplete. when i called to ask where the other piece was, i was treated as an annoyance. I dont want anything extra .... JUST WHAT I PAID FOR ! bad experience. wont buy again
Excellent i like
I thought the experience was great and I love the mattress, but my husband, who weighs a lot more than me, doesn't like it.
The bed is good quality and comfortable. I really do not like the controller. It works odd. I click on control to see the number and then it shows that it is changing. Customer support calls but is not really helpful. Answered my question wrong and did not reply after email for correct information. Still happy I purchased Personal Comfort bed. Saved alot of money over you know who.
While people were nice to me, sales people were not very knowledgeable in product and my needs. They did not take in account my specific medical issues which I explained in great detail. The first bed I received for 1900$ was truly a joke, not only wickedly uncomfortable but very cheap material. The upgrade was an improvement but still very uncomfortable. They kept wanting me to upgrade and spend more money, meanwhile I'm getting no sleep and back killing me. They were very prompt on refund so I could buy new bed that I'm happy with and cost a lot less.
Quick service and a high quality bed at a fraction of the cost of a sleep number bed. What a great nights sleep!
The bed itself is fine, though I feel overpriced for something which you need to assemble yourself. The process took me about 90 minutes including unboxing, but wasn’t terribly complicated. The shipping was an absolute disaster...took 3 weeks longer than it was supposed to and when I called the customer service manager tried to guilt trip me by saying “well we are behind but I’ll put tourneys order ahead of people who are suffering from cancer and dying”. Seriously? Wow. So overall I like the bed but strongly disliked the service and the company itself.
We have had our split king for about four months now and absolutely love it! Sometimes, as I wake up during the night, my first thought is how incredibly comfortable the bed is and how much better my back and hips feel. We would definitely give a five except my "air mattress" had to be replaced as it wasn't holding air. But they responded positively and immediately to address the problem, it was shipped the next day, and it was easy for me to replace. I love that defective parts can be replaced (in this case free) instead of replacing the whole mattress. I hope this bed is as good in ten years as it is now!
The most comfortable mattress I have ever owned. I also recommend getting a latex pillow.View More Reviews
My wife and I are very happy with our new Spindle Natural Latex Mattress. We have been sleeping on it for over two months and it has lived up to its promises. Set up of the mattress was quite easy once all the layers were unwrapped and the cover was laid out on the foundation. I assembled our King size bed by myself in less than 30 minutes - and I am not a big guy. The mattress is stable and very supportive. There is very little motion transfer when one of us gets in or out of the bed. The edges of the mattress are firm enough and we don’t seem to leave any imprint after a full night’s sleep. And as advertised, the bed does not get overly warm during the night. Overall, we are very satisfied!
We bought this bed for my 4 year old and everynight I lie in bed with him and want to stay all night!! He loves it too ;)
I am so happy with my purchase of the Spindle mattress. I searched and searched and having a more natural, nontoxic mattress was important. I tried 2 other brand mattreses, one hybrid spring/latex mattress that was just tol hard and felt it pushed upqard and one all latex organic mattress that was clmfterble but the stitching were horrible and had the worst smell. Then I read about Spindle and just lived the idea of having a zipper and then having tje option of adjusting the comfort layer. I interacted with Neal both via phone and e-mail and he was always super nice and answered my queatione (that were many) and gave me lots of information. I was a bit cincerned about the smell of latex since I had a bad experience with one company but felt it was worth the risk. Having a latex foam that is poured in USA also appealed to me rather than having a latex foam that is poured in Sri Lanka for example and then shipped to the USA. Receiving the covers and the latex layers, I found it easy to put together the mattresses we got one XL twin in firm and one XL twin in medium (to put together as one king) My husband and I both liked the firm and I ended up ordering one extra layer firm. I think my husband will qant to have the extra firm but we are holding of for now. I love the mattresses. The smell is actually nice, like a sweet smell. The feel is great. The cover is also so soft and zipper is of good quality. I could not be happier with Soindle. I highly recomend their mattresses. I also want to mention that the mattresses fits perfect nezt to each other where there is almost unnoticible that it is 2 twin XL and not a king. I thought to put a 1” topper on it but we might not. However we do have a waterproof cover from naturepedic over it, it is not thick but maybe helps a little bit. Thank you to Spindle, I sleep so good, a very supportive mattress for my back. I am 5’4”, weigh 120lbs.
Excellent Mattress. First time that we have ever slept on a Natural Latex Mattress. Great Company. The main reason I purchased from Spindle Mattress is the fact the when you call them you actually are connected to a Live Person not a voicemail system. Also the fact they are 4th generation Mattress Company. Again let me emphasis the importance of answering a call. Something that has been forgotten in Business. We were so impressed we purchased another mattress within 3 weeks.
We are very satisfied with the mattress. We are sleeping very well, on the mattress and not in the mattress. We received it promptly and it was fun putting it together. We added a monster frame to raise it off the floor a little more. My wife was interested in a Temperpedic mattress and I was able to convince her to get one made of natural rubber. We are both happy we bought the Spindle.
No lie, I actually look forward to going to bed. Best purchase ever!!!
Love my spindle mattress. It's incredibly comfortable and very cool. Perfect mattress. Best one I've ever owned. I also own a Casper and I used to recommend casper to friends, but now that I've tried Spindle's mattress, it's all I can recommend. Much more comfortable, the Spindle provides support in all the right areas and like I said before, does not get hot! Absolutely love it.
I don't "feel" the mattress under me, when I sleep.
best mattress I have had so far.
Great mattress giving great nights sleep. Much better feel compared to memory foam. No 'wrap around' feel which makes it harder to roll over.
We are super happy with our Spindle mattress. We are now lifelong customers!!!! Thank you for a superior product and service.
Highest quality mattress you will find. A bargain at twice the price.
We purchased two mattresses, one for our son and one for ourselves, and we all really like them. The customer service is excellent --- we needed help determining whether a mattress would fit in a bedframe and had some questions after we received the mattress, and Kim and others at Spindle took care of everything with patience and good humor.
It was easy to put together and was comfortable from day one. Natural latex is the best option for me and anyone who wants a good night sleep. Glad I made the decision to give it a try.
I spent 17 years on a box spring bed and 10 years on a water bed followed by 2-3 years on a futon then 20 years on a Select Comfort air bed. NOW, about 1 month on a natural latex bed which I have found to be close to a perfect sleeping experience from day one. AS in the story "GOLDILOCKS AND THE THREE BEARS" this bed is: 1. Not to soft; 2.not to hard; 3.ZZZZZZZZ.
Absolutely love the new mattresses! I was a little hesitant ordering 2 without having any experience sleeping on a latex mattress before, but I sure am glad that I trusted other reviewers and went with my spindle purchase! It is the best feeling knowing that my family is sleeping on a truly non-toxic mattress that is also super comfortable!
Fantastic customer service and product. All questions were answered in detail. Very informative and a great company to work with!
I've had a Tempur-pedic brand memory foam mattress, and a store-bought latex foam mattress, but this Spindle mattress is the best mattress I've ever had. Highly recommended.
Love this mattress, and we are picky! Quick delivery. Easier to put together than we thought. We are sleeping very well. Would absolutely get it again.
Amazing. I’d never tried latex before so was a bit worried but all the research I did suggested it was a good option. It’s easily the best mattress I’ve ever slept on. Will never go back to a regular mattress. Also I’m 6’1”, 195 lbs and I typically like a firmer mattress but found the medium spindle to be perfect. Much firmer I think would be too firm.
I decided the firm mattress was what was most similar to our other latex mattress. After two weeks of use it turned out to be a bit to firm so I ordered the topper with cover in a medium firmness. The comfort adjustment was perfect. Now resting comfortably. The topper came in the cover, was easy to get out of box, lift onto existing mattress and provided a little extra height which was nice additive. Love the Spindle product and highly recommend it for quality sleep at a very reasonable price.
I did a lot of research and ultimately chose Spindle. I liked the idea of adjustability and their use of clean and natural ingredients. I purchased the base, too, and was quite pleased at how simply and solidly it went together. I was able to set-up the mattress sections by myself, too, with the aid of the video. The comfort and support of the mattress has been everything I could have hoped for. I wish I had made this purchase years earlier! Thank you, Spindle! Great product!
I like the Latex mattress very much. It distrubutes the weight of my body very evenly. I am comfortable enough but still I feel I want a softer, more plush feeling. I plan on buying two (2) more from Spindle but I want to buy the right comfort level. I will not know unless I try the softer level. I plan on sleeping on this mattress for awhile longer to adjust to it for a longer time to be sure on this end before I make a final decision. I heghly recommend your Latex mattress and your service. Kim counciled me and was very knowledgable of the produc, informative to met and has very good people skills.
It’s very comfortable we are very pleased thank you
perfect choice for us - medium firm
She said, "I never imagined a mattress could be so comfortable". I said, "When I get up, I'll take the cartons to the junk room. We're not sending this thing back".
We LOVE our new mattress!
I LOVE MY NEW SPINDLE MATTRESS! I did extensive research but it was a bit scary purchasing without trying it first. Kim, at Spindle, was so helpful - he answered all of my questions and educated me on various aspects of latex mattresses. I highly recommend this company for the quality of their product and for the care they give their customers.
This mattress is wonderful. I have not felt this good in years. The service was perfect received it very quickly. I am very happy to be able to afford a latex mattress thanks to Spindle. Bought Spindle base with mattress and my daughter and I put the bed together in a snap. I very big Thank You to Spindle.
no breaking in period just a great sleep
I needed a new mattress, and after much online research, purchased a mattress and foundation from Spindle. The foundation was difficult to assemble as the alignment of some of the holes and pegs was slightly off. I managed to get it securely put together, but it wasn’t easy. (If you buy a foundation, be aware that the slats have a white strip connecting them down the center—don’t cut that when unpacking!) The mattress assembly was much easier than I expected, and didn’t take me long at all. I watched the assembly video on Spindle’s website, but I also found it helpful to fold the sides of the mattress cover down over the foundation so I could better align the layers. When I felt the latex in the cover, I was a little concerned the (medium) mattress might be too soft, but once it was zipped up it was fine. I appreciate that I can rearrange the layers if I ever want to firm up. As for smell, the latex had a very mild, pleasant scent which is unnoticeable once zipped in the cover. The foundation and mattress covers both had a relatively strong (clean!) sheep smell from the wool. I shook both of these outside and laid them out in a spare room to air out overnight. I only noticed the scent once or twice afterwards. It was very much a natural smell—there were absolutely no chemical odors. The mattress was comfortable from the first, but it still took about a week to really adjust to it. Since then it’s been great. Overall I’m very pleased with the mattress and foundation. I would buy from Spindle again, and I would recommend them to others looking for a natural latex mattress.
I bought and put together the box spring, but I think it needs to be put on a frame. It is low to the floor and doesn't have back board or front board, if you know what I am talking about. It has taken me a while to get use to it because it doesn't have the spring that I'm use to when I sit down on it. It is definitely different than a bed.
Awesome natural mattress, no VOC smell. Supportive in Medium Firmness, could have even been a bit softer for my tastes. Sleeps cool. With 2 people, assembly not difficult.
A bit harder than I'd hoped for. Seems like good quality. Have had it for about 2 months.
Natural Latex Medium Spindler Mattress; not as great as I hoped for, and not as bad as I feared...Best part, not sleeping on a Chinese toxic chemical waste dump....
I have had this mattress for nearly two months now, and am still not sleeping well on it. I bought it based on previous experience with a latex mattress topper - my bed has a regular old firm mattress and a 2" medium/firm latest mattress topper. I thought that going all the way - plus the natural cover - would be even better. I used the firmness selection tool on the website to select my firmness, and ended up with Medium. It came very quickly, and with three people it was easier to put together than I thought. However, it is far far stiffer / firmer than expected. I sleep on a mix of my side and stomach and it makes my arms fall asleep sometimes. I wrote an email to Spindle about the firmness, and the owner replied with a "stock" email about how it takes time tibfet used to, etc. This email was not helpful. I have now slept on it for nearly two months, and went back to sleeping on my old mattress configuration and slept MUCH better - solidb uninterrupted nights of sleep. So, I am still dissatisfied with the mattress. I am most dissatisfied with the web sector tool, which does not seem well-calibrated -- for example, it asks for BMI in fairly wide ranges, and I think these should be narrowed to make sure lighter people get the right thing. Also I think the tool should come with more caveats or descriptions of the mattress for people who sleep different ways. In my case, an even mix of side- and stomach-sleepin weighing less than 130 lbs, the Soft would undoubtedly be the way to go. I was also frustrated with Spindle's