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Oso is an online foam mattress in a box company owned by Reverie, which makes lines of luxury foam mattresses and adjustable bases. Where Oso is different than other brands is that it has Dreamcell™ foam springs, which are made of latex foam and provide added support in the base layer, while being ventilated and cushioning the body without pressure points. Most folks like their Oso mattresses!
Urban Mattress is both a retailer and a brand of mattress. They were founded in Boulder, CO in 2008 with only one store and have grown to 14 stores in over 12 cities across the US. Their retail operation carries other mattress brands such as Vispring (the luxury British bedding brand) and Tempur-pedic, along with their own brand Urban Mattress and Urban Naturals. They are also active in social responsibility, donating to local charities in each of their locations. They have a budget line of Urban Mattress bedding focusing on both memory foam and hybrid bedding with a mid-price point to fit any budget.
Based on our aggregated reviews and our scoring method, we recommend both Oso and Urban in this match up!
Customers feel comfortable with these mattresses overall and they get high ratings. Some, however, didn't share the same experience. If you are considering one of these mattresses, make sure to learn more below.
Mattresses that are good at support are usually believed to be firm, but when we talk about support, we're describing support that cradles the body ergonomically. These mattresses do a good job providing support for the average sleeper, but rarely, some customers are not so sure.
Most reviewers describe these mattresses as having good edge support, which the preference of those who sit on the side of the bed or roll away from the middle of the mattress.
Bowling Ball & Density Tests
By placing a bowling ball on different parts of a mattress, you can measure how well a mattress will support the spine. These mattresses do a good job at supporting the spine overall, but you should do additional research if you have a larger or smaller than average body type.
Longevity is key to budget-conscious mattress shoppers. However, with brands fighting over profits, it isn't always a clear story for customers. That said, based on data from customers and materials used, these mattresses should do well with longevity and last more than 5 years for most sleepers. But, some who are heavier in build may find that their mattress degrades somewhat sooner.
It isn't always easy to figure out customer satisfaction with companies doing lots of work cleaning their online reputations. That said, these mattresses are reviewed well by customers overall. But, there were some sleepers that disagreed with the feel. so make sure to research the below specifics to learn if this mattress will work for you!
These mattresses are quite supportive. These mattresses are good at supporting the back and keeping things well aligned for the hips and shoulders.
These mattresses also do well with edge support, which is the evenness of support along the sides. For folks that like to lounge on the side of the bed, these mattresses will do a good job supporting you towards the edge.
Bowling Ball & Density Tests
Setting a bowling ball on your mattress is a good indicator of firmness, and it can also provide guidance on the difference of firmness throughout the mattress. Therefore, it can show if there is even resistance or if some areas sag. Based on these factors, these mattresses do a good job in their even support.
It is a tough prospect to find great products that last a long time. Brands, for the most part, rather go after the money than make something that can never ever break. However, there are still good brands out there. These mattresses, for example, get high marks from customers on quality and durability. They should last up to a decade for many sleepers, though some who are on the heavier side may experience them to falter a bit sooner.
Amazing mattress and Amazing company! I am a professional athlete who competes for TeamUSA and I can't believe the difference this mattress has made in my performance and recovery! If you are looking for a new mattress I highly recommend this one!View More Reviews
All I can say is: get it and try it. You will love it.
I got the mattress and immediately fell in love with how well it treats my back. I can sleep most of the night on my back, with little to no need to toss and turn. My sleep on this mattress definitely feels more restful, and I don't wake up with as many aches and pains. I had a concern with a seam on the mattress, and the customer service was superb. All my questions and concerns were treated patiently and professionally, and met with outstanding resolutions.
I would not hesitate to recommend this mattress to friends and family. I am happy that they offer such a great return policy, because even though I didn't end up needing to use it, it made getting the mattress feel like a safe decision.
I have had the OSO queen size mattress for about 3 months now, and I wanted to wait for a few months before rating it. My wife has had back issues for about 15 years and it seems like we have spent thousands of dollars trying to find the right mattress. We have tried every kind of spring mattress and even tried other memory foam mattresses. My wife has not been able to have a decent sleep in a long time often waking achy and tired. When we received the OSO mattress in a box, very neat by the way, I opened it up and let it puff up for a few hours before bedtime. We tried the firm end the first night and found it was a little too firm for my wife, so we rotated the mattress to the soft end. After three weeks of sleeping on the soft end my wife was still waking up with a sore back, which worried us. But, after the three weeks, she started sleeping longer than her usual 5 hours a night. It was gradual, but now she is up to a 8 or 9 hours of sleep a night and she is loving the mattress. I guess she needed to work out the kinks from the previous bad springy mattresses. Based on how my wife is feeling these days, I would highly recommend this mattress.
Thank you OSO for your amazing design!
I'll admit it, I was a bit worried about buying my mattress online. I mean, who wouldn't be?? That said, I could not be more pleased. I have had the best three nights of sleep I have had in years, and it's legitimately due to my new mattress. I love the plush/soft side, and my Boston Terrier loves the firm side!
Seriously - thank you for providing an affordable, well-built, non-toxic, comfortable bed.
I have had major numbing in both of my arms while I sleep since 11 years ago. I awaken numerous times a night and have to reposition my arms so they will wake up. My husband and I received our OSO mattress a few months ago. The first morning after sleeping on this mattress, I woke up and realized my arms were not numb. Every night since then has given me the same results. I am so happy to finally sleep and not have the numbing issues I was having. I just can’t believe how much of a difference a mattress would make. Thank you!!!
My husband and I have been sleeping on our new OSO for a couple months now. The setup was super simple. The mattress is supportive yet soft. Our favorite part is that we don't disturb the other person when moving/shifting! So glad we invested in quality sleep.
I really appreciate the option of using the soft or firm side of this mattress. I prefer the soft, and find it very comfortable to sleep on. My wife and I are able to move on our side of the bed without causing much noticeable disruption to each other. We are very impressed with our new OSO mattress, and are very glad we made the purchase..
We love our OSO Mattress. We bought it after reading a friends review and thought we would take a chance. We are so happy we purchased it. No other mattress has been this great, it offers support while still being soft and comfortable. Thanks OSO!
This is the first mattress that I've ordered that was delivered in a box and I'm never going back. It was quick, free shipping, and I was able to open it and lay it out easily. I love how soft it is and how well I sleep every night! I will never go to another mattress.
I'd forgotten the experience of a true, undisturbed 7-8 hours of sleep! But I have it most nights on our new OSO mattress. My shoulders sink right in given being a side sleeper and I'm totally acclimated to the soft side. Very happy with the experience!
We purchased this bed for our toddler daughter as her "big girl bed", and not going to lie, we are all a bit jealous of her at this point! It is so soft, but just firm enough for a toddler! It is actually also perfect for cosleeping, not to firm or too soft. We have another bed made by a similar company and this one wins by a mile. Recently my mom came over and layed in the bed saying her back hurt. After getting up she felt so much better she literally ordered the bed the next day! Big fans over here...clearly ;)
I've had probabaly 7 different mattresses in my life and this has been the greatest! I wake up feeling refreshed and not sore like I'm used to. It's quite an upgrade! Thanks Oso!
The OSO mattress is extremely comfortable - it is nice and soft yet still supportive. I like the removable/washable cover, which will make it much easier to clean when needed. I would highly recommend trying one and would not hesitate to buy another the next time I need to replace or upgrade a mattress!
This is a great mattress. This is my second foam concept mattress. I will never go back to the traditional box-spring style. It really provides support where it is needed most. I would highly recommend.
This bed is amazing. You will not find a more comfortable or versatile bed at this price!! 10/10 would recommend.
The mattress arrived ahead of schedule in a box that was smaller than I expected. The sales person I spoke to when buying the mattress told me that we should move the box into the room before opening it. We put the mattress in our frame on top of the box spring and as soon as we cut into the plastic the mattress started expanding. The vacuum seal is unreal on these things! Within two minutes we had a regular size mattress. This mattress is absolutely perfect for our guest room! When I called my mom to ask if she preferred a hard or soft mattress for her visit she was grateful to have a choice (she picked soft!). Thanks OSO!
My OSO mattress is seriously amazing! I love the option between firm and soft and honestly, they both feel great!
Whenever I have friends stay over, my favorite thing is that I can't feel them move at all! I would definitely recommend this mattress to everyone, especially to anyone sharing a bed!
Worth every penny!!
I had terrible back pain and then started taking tylenol before bed. That helped some, but I would still get up with back pain. We got this new mattress and I haven't had to take Tylenol for my back and I now wake up without pain and can finally enjoy my day!
I got my new OSO mattress two weeks ago, and have loved every night of sleeping on it. I've woken up without ANY back pain, unlike the tightness I had every morning on my old mattress.
I also love the versatility of being able to choose soft or firm! I had no idea what my preference was, and the OSO made it easy to take the leap because I wasn't forced to choose. (I've been sleeping on the soft side.) And with their return policy, I had even more peace of mind.
This bed is amazing!!! When it first arrived I unpacked it and laid down a few hours later (after passing out immediately on it) I moved it to my bedroom. I would and have highly recommend it to anyone!
My husband and I purchased our king sized OSO mattress about 2 months ago. We have been thrilled. The set up was simple and getting it into our condo (up stairs and around corners) was no big deal with the creative packaging concept. It also had no chemical odor when we unpackaged (which I was concerned/skeptical about).
We sleep on the firm side and both love it. It is as cool as it claims (no waking up with a sweaty neck and back). I also struggle with poor circulation and arthritis and used to wake up every night with limbs that had fallen asleep/very achy from the bends and pressure points of our traditional mattress.
I have had significantly less issues with the OS0 and feel comfortable highly recommending it for arthritis/back pain. When it's time to purchase again, we will stick with OSO and never go back to a traditional box spring.
We are happy to finally have a mattress that is quiet, and comfy to sleep on. For years our classic mattress would bounce and make noise with every turn.
The OSO is like lying on a soft raft, supporting the parts that need it most. We like the "firmer' end now but anticipate switching to the soft end as we want- I enjoy options.
If you buy an OSO, buy sheets with regular pockets (not deep) for a smoother, unwrinkled look.
Love the versatility of soft and firm. Moving it in was so great compared to moving out our old king (traditional mattress).
Overall we like the mattress a lot.
Ive had a Sleep Number for years me and my wife like it. But... even with 20 levels you still particular for no reason feel like you are sleeping on an air bed at your moms house lol. We got a California King OSO, to replace the Sleep Number California King. This was a great decision, my wife was so in love she sleep through her work alarms. Its a great bed, id recommend it to anyone.
I've had my OSO now for over 7 months and couldn't be happier!
At first I was a little nervous purchasing a bed online. However, the 101 Night Promise helped me make the plunge! I loved being able to try out the bed in my own home to make sure it was right for me. I currently use the soft side, but knowing I can change over to the firm side if my preference ever changes is very comforting.
In addition, as a (somewhat) recent college graduate who is prone to moving every few years, the flexibility of the foam mattress and portability (being able to fold it and transport in my compact car) is also a huge plus.
I usually wake up 1-2 times during the night. With this mattress, slept completely through the night. Materials look super high quality, love that I could fold it up to get it through doorways.
I love the Oso mattress. There are some nights when I need to lay on the soft side and other nights when I need more support. I don't have to worry about needing a new mattress for different needs. The Oso mattress has also been very kind to my back after major surgery. I love it!
I've had a king size mattress for a few weeks now and this thing is amazing. I have never owned a foam mattress before and this is a great introduction. I love that you can choose what side to sleep on depending on how your body is feeling that day. Top notch!
I’ve never really had a comfortable mattress before so this has been one of the best decisions we've ever made! I’ve struggled with back pain for a few years and my pain has significantly been improved and I feel a million and one times better during the day!
The first night we tried the mattress we slept on the firm end and had a great sleep. The next night we slept on the soft end. We slept ok but it just seemed too soft. Even sitting on the bed putting socks on, it was just too soft. We would love a mattress that was completely firm.
Very luxurious feeling mattress, yet with a sleek and modern design. I really liked the handles, made it easy to move into my apartment and it's lighter weight. I started with the firm side them switched to soft. Love my OSO mattress! Would highly recommend!
Liked what I felt in the store, but it feels a little less magical at home. However, I can't complain much because it still really beats my old crappy Serta.View More Reviews
Unlike many mattress stores that I have been in, this experience was far from pushy -- and I had a lower budget, but experienced great service and a good overall experience. In the end, selected one of their urban mattresses and am very pleased with the feel of the bed. Good stuff!
Just bought from the Berkeley branch and it was such a great experience. Todd was amazingly helpful, but not pushy at all. He just wanted to direct me in the right direction and in the end, I got an Urban Mattress that I just love. Couldn't be happier.
I had a great customer service experience when I went into Urban Mattress -- not pushy at all and I felt like I got the right bed when I left. Unfortunately, the bed isn't as comfortable as I first thought it was. It is a bit hard in the cold weather and I sometimes wake up with back pain. Still going to see if it gets better, but waiting to see.
Just bought an Urban Naturals mattress. I was really excited about the idea of it being all natural after some of things I read online about VOCs. Overall, it feels like a great mattress and I really don't mind that I paid more than a Casper for it being natural and not hurting my baby and me.
Great experience in the store and great experience when I got the mattress. The delivery folks were really friendly and the mattress ended up being the perfect thing for my back pain. I couldn't be happier.
Had a good experience in the store, but afterwards didn't get my mattress for over 3 weeks. There was a lot of back and forth, and I finally got it, but there wasn't good communication during that process and the company should try to get better at this piece of their customer experience. Overall, bed is okay.
I feel like I might have overpaid a little bit. I didn't do a lot of research because my friends told me about Urban Mattress. After I bought the Urban Naturals model, I looked online at similar mattresses and think that it may have been a little bit on the expensive side. Not a complainer, but should have looked at what was out there before I shopped.
Got my mattress from the Berkeley store and it was a great experience. Todd was amazing, not pushy, but helped me find what I needed. After that, I feel like I am actually sleeping better and living better as a consequence. Great stuff!
Bought Dunlopillo Harbor Lux Queen in June. By August, both sides sloped outward and there was a ridge down the middle. For $1,200, you would think it would have been a good quality mattress. It wasn't.
Won't be shopping here ever again.
Update: Amazing customer service! Got a message from Nathaniel, the owner. He said it sounded like a warranty issue. He offered to exchange my mattress, including exchanging it for a more expensive mattress, at NO ADDITIONAL EXPENSE. I picked another mattress I liked, and it will be exchanged next week. I was not even charged for delivery. Will be sending my daughter here to buy a mattress next week.
Won't be shopping for a mattress any place but URBAN MATTRESS.
I have only had one other mattress shopping experience, and it was DREADFUL (MattressLand, Springfield VA), so I don't have a very large basis for comparison. But, I DID end up buying a mattress here, so I am giving it a thumbs up. The staff was nice and not pushy at all. Answered our questions and provided a little guidance, and helped us find a great mattress. They provide free delivery to my house, free removal of the old mattress, and/or will help you to move the old mattress to a guest bedroom (or wherever).
Bonus: Urban Mattress donates 2% of the purchase price to a charity of your choosing (you can select one of four). I thought that was a really nice touch.
What a great experience! Our first day of shopping for our teen son's new bed set. We are not impulse buyers and very rarely make a purchase at our first stop. Josh made this an easy and painless process! Prices were comparable to other places and included a warranty and trial period. Thank you Urban Mattress!
Best experience I've ever had buying a mattress! Ethan at the Denver location was incredibly helpful for my husband and I when we decided to upgrade to a king bed. They encourage you to really lay on the mattresses and even turn on relaxing music for a full experience. They don't push certain beds on you and do not seem to be working on commission. Additionally, Ethan honored a sale price that we talked about even after the sale was over. Overall an incredible experience in terms of customer service, and the bed we're getting is the most comfortable I've ever slept on!
A Company with Heart I learned a lot about Urban Mattress Denver on a recent visit. The people at this company are doing some really great things outside of the sales floor. For instance, they support a program that helps convicted felons find work. This reduces recidivism and adds to the overall health of the economy. Plus, it's just a good thing to do for folks who may be looking for a second chance in life. There are some really wonderful mattresses at Urban Mattress Denver. I was really impressed with the upscale ones made by Vispring. Ethan, the owner, told me that The "VI" in Vispring stands for the Roman numeral 6. It represents the six turns to each coil. That makes a difference, believe me. You should try one out. This is a really great store with even better people. Sleep well!
The guys took time to ensure we picked the right mattress and they also have some pretty awesome financing options. Highly recommended for anyone that is in the market for a new mattress or Tempur-Pedic Thanks again!
Great experience! I was a little wary about buying a mattress - it had been a while and you hear stories about mattress salesman, but Urban Mattress totally went above and beyond expectations! We walked in, were greeted by two friendly, easy going salesmen, offered a beer(!) and then Ethan, the owner, listened to us. He guided us to a mattress that, immediately, felt right, but showed us a handful of others just to compare. He knew exactly what we were looking for and made the whole process smooth and easy. The price was competitive with what we had been looking at online at another place, and he threw in a mattress protector for free (a win-win for them since they have a 90 day return policy). They stock locally made mattresses with 15 year warranties. They also support local schools and non-profits and all-around nice people. Highly recommend!
This was my first ever dealing with a mattress store, but this will not be the last. Any future business that I have will be done with Urban Mattress. My situation was slightly odd but Ethan made everything a breeze. He was extremely knowledgeable about the type of mattress that I needed, and even set it up to be delivered to my new apartment. The delivery itself went so smoothly and the movers were courteous and quick! Overall this has definitely been a 5-star experience and I can't recommend these guys/gals enough! Thank you Ethan and thank you Urban mattress!
Don't know where to start, but I simply can't say enough good things about my experience shopping at Urban Mattress...I just moved from Chicago, and making a long drive plus moving heavy things left my body completely shot. With my other shopping options, I was going to have to be without a bed for a few more WEEKS. I'd gotten a quote from UM a few weeks before I got here, so I decided to follow up with them- Ethan, specifically- and he not only honored the original price he gave me, but made sure I had my bed within 48 hours. He was an absolute delight, and this bed is a dream (see what i did there?!). Don't bother with other options- this is the way to go. THANK YOU for a wonderful experience!
I went to this place because of the great reviews and quickly learned that this place was nothing like others described except for the ones that show they got lack of service as well I walked in to buy a mattress the owner actually came up to help me I was there maybe six minutes trying out a couple beds with another customer walked in and he walked away after helping her he did some work on his computer I was confused as to why he stepped away maybe was because I had too many questions concerning the way the beds were made and the quality of the material. I thought those are common questions and fair to ask especially learning that buying a bed is no easy task. During that time I also noticed a shift in his attitude which was sort of alarming being that he bragged about the beds he has that he designed and created except for the ones that are over $10,000 when I walked over that section and at that time he decided to come back over and talk to me (I tried this on purpose to see what he would do) It was clear as soon as I did this what kind of person he was. He doesn't really have patience for someone buying his lower end beds which makes no sense to me he should just open up an all high-end bed store. I went elsewhere and bought a great bed and a much better deal than what I think much better quality from all of my research and visiting various other stores
This was an enjoyable experience. Large selection, fair prices, nice people to deal with. They lived up to their word and delivered as promised. My wife loves the mattress. We feel good to recommend.
Looking reviews, this place looks like quite the mixed bag. And while I cannot speak to the full shopping experience, I can speak my visit to their Colorado Blvd store. While I feel we were steered towards the extremely expensive mattresses, I can not think of a sales experience that didn't start by showing me the top of the line so I could "compare" property. That is sales, and I have learned to accept it. After learning why a mattress can cost more than my car, we spoke with a gentleman named Ethan who I believe is one of the owners. He was very knowledgeable, and also told us about what they are doing for charity in the Denver area. They specifically contract with a group that works with recently released convicts so that these who are entering the workforce with a large black mark on their CV an get work and d all for both themselves and an employer. Also a portion (I believe we were told 2%) of the sale is donated to local charities. And if you of not are for the charities they normally donate towards, you can request they donate it to the local charity of your choice. That is pretty awesome! Anyway, the only reason I would not purchase a mattress from Urban Mattress is that I have a family member in the industry and I know that Thanksgiving would be horribly awkward for the remainder of my years if I were to by a mattress from else. Granted if Ethan could get me g killer deal, I might be willing to live with some extra awkward with my stuffing.
I have had the mattress for 2 years and it is still just as comfy now as the day I got it. Got a bed stand for it a couple weeks ago for it. Easy set up. Great customer service, good prices.
Who knew trying mattresses could be so enjoyable? My fiancée and I went to three different mattress stores to try mattresses, and not only was the experience here so much better, but the beds were too. Johnny and Ethan helped us out with our purchase, and they did a great job. They tried to keep us in our price range, and left us alone to try things out, while at the same time answering all our questions. Also, stellar drinks.
We just had an amazing team deliver a HEAVY king mattress up our very old staircase. Urban Mattress has been an awesome team to work with, from the service in the store to the quick and professional delivery.
My husband and I were both waking up with back pain so we went in "just to look" but were so blown away by the quality and price we left with a brand new adjustable king bed. The bed was delivered the next morning and the crew even moved the existing bed into our guest room for us. The shopping experience was not just easy but enjoyable! Thanks UM!
Great customer service and a great mattress is what you get at Urban Mattress Boulder. I worked with Ken and got a knowledgeable sales associate. I initially got a mattress that was too firm and Eric was terrific about exchanging it for a different model. No extra cost to deliver to Nederland (twice!) and the guys were on time, quick and professional. I ran the mattress store gantlet doing research before buying, visiting 9-10 places. I found UMB was the most customer friendly of the group. After having back pain for a year, I finally bit the bullet and invested in my sleep quality with new mattress. Their product is more expensive but of much better quality and ultimately the 15 year no sag warranty sold me. After a month sleeping on it, I am extremely happy with this purchase and my buying experience. I will be buying from them again for our guest room. I highly recommend Ken and Eric over at Urban Mattress Boulder.
If you are looking for a mattress that is something out of the ordinary or have very special requirements, this is the place. It's family owned and run and the family member I worked with was incredibly knowledgeable and helpful. No high pressure but was happy to spend time with me and write up a proposal even though I was not ready to buy immediately. These are high cost mattresses but worth it, given that they include a lot of natural components, not just the mass produced trend of the year. They even called me in advance of a special sale recently to let me know the savings on my choice. It's wonderful that they don't upsell by package pricing like a lot of the chains. You can actually get "just" a mattress if that's what you want and need. We had recently already changed our base and want to assess that before changing another aspect. I will be back when I am ready to make the purchase of this model or the more expensive one I am still considering as there are pro and cons of each and a higher end product I have had in the past.
We needed a mattress four our son who just moved to town. Urban Mattress was the perfect choice! Eric was super friendly and helpful, guiding us to the perfect mattress. Delivery was free- and we had the mattress the next day. This is definitely the place to go for a quality product and excellent customer service!
Great experience for a great quality mattress. Confident sales team. No nonsense. In and out in 20 minutes. Mattress delivered 3 hrs later. Easy. Thank you!!
Best mattress store and customer service! Billy, Eric, Alexa and Ken were all so helpful and experts at helping us find the right mattress. We thought we found the perfect mattress and it turns out it was too firm for us. They exchanged it for the true perfect mattress after lots of visits and conversation about what we wanted in a mattress. We love it! We truly apprciated how friendly, caring and knowledgable they all were.
Superb service. Have never slept better, and don't want to get out of bed in the morning!! They were even willing to give me a temporary brand new mattress until the swell fancier one I bought was custom made. Everyone I came in contact with were wonderful and helpful. Delivery guys were clean cut, thoughtful, on time, reliable, nice, well trained, and as a bonus, delightfully funny.. overall shopping at Urban Mattress was dynamite experience. Highest recommendations,, I will never shop any other mattress company in Boulder..
I spent 6 months gearing up to buy a mattress because it's a major investment! I couldn't be happier to have gone with Urban Mattress. I originally purchased a firm mattress that ended up not being the right fit for my husband and I. The guys at Urban Mattress made the exchange easy, guilt-free, and super convenient. They GENUINELY care about getting you the perfect fit. Not to mention, the quality of their products is unparalleled. Without question, I will be telling everyone to go here to find their next mattress.
Excellent service, excellent knowledge, and we feel like we made an excellent purchase! Really very happy with our experience today and will be back for our next mattresses!
I highly recommend this mattress store. Very knowledgeable staff - the owner has been working with mattresses for almost 40 years. They have incredible quality mattresses at a very reasonable price, and are not a chain store. 10 year warranty. I found the owner extremely trustworthy, I think the whole transaction took 15 minutes because I told him exactly what I wanted and the price range, and he took me to the exact bed that I needed. That kind of service requires a certain kind of knowledge, intuition, and artistry that can't be found in sales people that have been in the industry for five months and work on commission. Plus the mattress will end up in my house for free within 24 hours. Honestly how could you ask for more.
Needed a mattress for my son's new big boy bed. These guys were awesome! I really appreciated that the sales guy was not pushy and he made delivery arrangements so quick and easy. I made a mistake to order the wrong size mattress and he took care of it without any problems. Great service, awesome mattress! The transition from crib to bed was so easy! I think the super comfy mattress helped. Thank you!
Very nice mattress store with high end choices. They have mattresses that cost 20 K plus made of horse hair and fine stuff.. :) really seriously. I just had to pick up a metal frame for my very plain but comfortable king size bed and found out a lot about many amazing mattresses. The gent was very nice who I talked too but I can never see spending 20 k on a mattress. Seems silly.
In the middle of a mattress emergency purchase they were calm, didn't take advantage of the "had to have" situation, the mattress was on time with tons of very helpful options and communication prior too. We were on the 4th floor, no elevator and not a single "look" or complaint, just wonderful! Oh, and the mattress is probably the best we have EVER had!!
We bought a queen sized mattress here today and had a very good experience. All salespeople were friendly and helpful. They weren't pushy, they gave us a few options and then left us to decide. We chose a mattress that was comparable to others we had seen in town and about $100 less than what other places were offering. The ambience was also nice--there's a water feature, fresh coffee, and nice lighting. It made me feel like taking a nap, which might be the point! I would definitely buy from them again! Oh, and free delivery is a nice touch!
FANTASTIC! Don't buy a mattress anywhere else. Service is great and the mattress is amazingly comfortable. The salesperson was extremely patient as we tried out a TON of mattresses and then referred us to the owner for a recommendation when we were couldn't make up our minds. Once we explained our dilemma (differences in softness requirements) he actually recommended a much less expensive option than we were originally considering - and we're both very happy with it. Slight delay in delivery (hour or so) due to confusion with the address but they called immediately upon realizing the number had been written down incorrectly and followed up with me twice. I'll never go elsewhere for a mattress!
Very positive experience from the moment we walked through the door until mattress and accessories were delivered.