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Novaform mattresses are famous for being sold in Costco warehouse locations. Being owned by Innocor, a memory foam developer and manufacturer, Novaform exclusively sells memory foam beds, with specialized foam blends and layering. Their collections range from Serafina, Comfort Grande Plus, Advanced Back Support, and SoFresh. With multiple firmness options, the big differences between their beds are the blends of foam and order of which they are placed for comfort. With slimmer and firmer options to thicker more pressure relieving varieties, their mattresses get good initial feedback from customers overall. However, there were some reported issues with heat retention and initial comfort in some cases. Read on to learn if one of these mattresses will work for you!
Savvy Rest is well known for their organic and all-natural bedding, mattresses, and furniture. Their mattresses specifically are all certified GOTS-organic, which means that the textiles they use are organic only. Also, their Dunlop latex is USDA certified and GOLS certified as well. You can even customize the individual layers of latex in your mattress. Of course, this customization and quality in material comes at a price.
Based on our aggregated reviews and our scoring method, we recommend Savvy Rest in this match up!
Savvy Rest: 8.5/10
Savvy Rest: 8.6/10
Savvy Rest: 8.4/10
No Back Pain:
Savvy Rest: 8.4/10
Savvy Rest: $999-$4999
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Customer reviews can be hard to see from a high level -- especially with brands trying at all costs to protect their reputation. These mattresses, unfortunately, don't get the best reception from customers versus competitors. There are still customers that are very satisfied, but many others who are not. Get more details on the specifics and hear from customers below.
Customers have mixed feelings about the lasting support of these mattresses. Though some folks are happy with these mattresses, if you are bigger than average, take a look at the mattress specs before buying.
For those that want quality edge support, some describe these mattresses as having lacking edge support over the short term.
Long lasting mattresses are wonderful, but not always simple to discover. These mattresses are not reviewed highly by customers when it comes to durability. That said, some mattresses may last a significantly long time without issue, while other mattresses may break down faster. If you have a wider frame than average, make sure to do some more research because you may be at a higher risk for durability issues.
Sleeper satisfaction isn't simple to get to the bottom of with plenty of brands doing work cleaning up their online reputation. With that said, these mattresses are reviewed highly by customers overall. However, there were some complaints from sleepers that didn't feel as comfortable. so research more below to consider your body type with the mattress specifications!
Being supported by your mattress is intrinsic to having a good night's sleep. Initially, these mattresses are reviewed as being quite supportive, but there are some reports of problems with support over the long term. This is one reason to really do your research to make sure that these mattresses will fit your body type.
Edge support is an important attribute in hunting down a mattress that is comfortable no matter where you relax on it. Most folks find that these mattresses have okay edge support, but some sleepers may experience more dipping over time.
Bowling Ball & Density Tests
In initial density and bowling ball tests reported by sleepers and reviewers, these mattresses have even inital support. However, there are some folks that have experienced issues with support over time.
Having a mattress with good durability means saving yourself thousands. But sadly, these days, most things degrade faster as companies fight to find profits. Customers give these attresses mixed ratings on durability. Mattresses affect everyone differently and some felt happy with the long term comfort, but others were not so sure. Make sure to read some of the customer reviews before purchasing.
Pros: Price, shipping, delivery, ease of getting into bed room, highly rated by consumer reports
Cons: Firmness is mislabeled, requires a memory foam topper to be comfortable
I did a lot of research before buying our new mattress. We had never done a memory foam mattress before and thought we would give it a try. We went to a department store and tried out their memory foam beds to make sure we thought we might like it and picked the right firmness.
I have traveled for a job and stayed in nice and bad hotels. I thought I was pretty experienced to differ mattresses and comfort levels. This one is rated medium firmness, I would say it is medium firm to firm. It is much firmer than any mattress I have slept on. I could see how it could be firmer so I won't say it should be rated firm, but it is at minimum medium firm. There is no feeling of memory foam. There is almost no give in the mattress. You expect a memory foam mattress to give to your body a little and you fit into it. This does not happen with this mattress. I was excited to see what the pearl gel memory foam felt like. There is no indication of pearls, gel, or memory foam on the top layer.
After researching mattresses for months and with great fear I ordered this matress based on Costco's return policy, consumer reports rating, and customer reviews. It arrived by courier ( He even dollied it into our bedroom )! It unpacked as it should. No smell , no waiting - we slept on it that night. I had left the board that I had been using on the box springs but after a 2 weeks removed it because I read that it should not be used on the floor but on box springs. It went from firm to medium and viola. Perfect!!! I've had the matress over two months and purchased gel pillows. Honestly, I've never had anything this comfortable. The gel pillows work in sync with the matress. It's NEVER hot. But now that it's winter it's not cold either. I'm just in awe when I lay down at night and even more pleased when I wake up. Great job Novaform. Great Job Costco! My first purchase from your company has made me a life long customer.
I have had this mattress for @ 2 years. I think it will probably last forever, but it is NOT medium in firmness. I would say at least medium firm +. You do not sink in as you do on most memory foam mattresses, but surprisingly I do sleep very well on it. It really doesn't feel like a memory foam mattress. Seems good for both side and back sleepers. I do wish it was a little softer. Slept on a water bed with 'pillow top for years until the bladders could no longer be patched. They don't make water bed mattresses like this anymore (solid pillow top and sides that drop over base and bladders. Probably this was the most comfortable mattress I've every had. Unless you like a soft mattress you will be very happy with the Serifina' and at $650 ($799 Cal King which I have)nothing else comes close.
Lesson learned- don't skimp on a mattress you spend 7-8 hours using and if you have back/neck problems. Wife and I bought this and gave it a ride for 30 days. Felt it was too soft, did not hold form. Returned it after 30 days. It came in a box the size of a dorm room fridge. That should probably be a characteristic of caution in the first place. Might be suitable product for college kid looking for something that can ship easy. Not a great solution for neck/back problems.
For years we wanted a Tempurpedic so when Costco.com offered them a couple of months ago, we took the plunge. For six weeks, I did not sleep. The Tempurpedic was hot, hard as a brick, and uncomfortable. It was also excessively tall.
We returned it and replaced it with the Serafina Pearl Gel Mattress. Oh. My. Gosh. It is like sleeping on a cloud. I like a softer mattress while my husband prefers a firm mattress. We are both happy and are sleeping through the night with no tossing or turning. Do not hesitate to get this mattress!
Costco service and delivery and price were all great. I just could not stand this bed. It was not medium. It was very firm. Felt like concrete. I switched to the Valentina and I love it.
I bought this mattress a month ago and haven't gotten use to it yet. Will probably send back. Will maybe try the more expensive softer mattress.
Having had a 15 year old firm mattress the change to this memory foam mattress its everything I had hoped it would be. Sleep on both side and back, both very relaxing and comfortable.
We needed a new mattress, so I researched them starting with Consumer Reports, which rated this their top foam mattress. This is our first foam, so I really didn't know what to expect. Also, we have never purchased a mattress without first trying it out in a store. It arrived quickly and was fascinating watching it expand after to cut the plastic off it. I have to say that it's harder than I expected, but I am getting used to it after two weeks. My wife, who sleeps on her back, is sleeping noticeable better. There's also no movement transferred to the other person, which is a good thing. Neither of us noticed any unpleasant smell as some have reported.
Relying on the glowing review in Consumer Reports, I purchased this mattress more than two months ago and believed the enclosures that said it could take a while for the mattress to fully set. Well, sufficient time has elapsed and it is still the most uncomfortable mattress I have ever slept on. (It replaced a 16- year-old mattress but thank goodness I hung on to that one because I plan to put it back on my bed and give this mattress away.) The mattress is so hard, I wake up with a backache every morning and my Activity Tracker shows I am having very restless nights. I actually have to fold up several blankets and use them as padding under me because the mattress is so hard and uncomfortable. I would not even call it 'firm,' it is the hardest mattress I have owned and I always buy firm models to provide more back support. Worst money I ever spent!
I researched alot of mattresses on their comfort, side and back sleeping and reviews and price. This one came out on top. We used to have a waterbed and thought it would be difficult to adopt our lifestyle to a regular bed. We got flannel sheets and have slept like a baby ever since. It's hard getting out of bed in the morning. Very nice.
I bought this bed in February 2016 and like the other reviews found it very hard. After about 2 months, it become much more comfortable. I love it now, find it very comfortable, doesn't make my back hurt and I would certainly buy it again. You have to give it a few months and then it's great. If you are looking for a pillow top snuggly bed, this is not for you.
We bought this a month ago and cannot be more satisfied. We did think it was slightly more fim then we expected but after 2 nights of sleeping we realized it was a medium firmness. The most comfortable mattress ever. Havent slept this well in years.
1. I read all the reviews on the COSTCO, other sites and checked consumers overall this bed seemed to be a good choice as far as quality. 2. As you can see from the reviews some people say this bed is to hard, some say it is to soft and others say it is just right. Depending on your weight depends on how much you 'sink' into any mattress that also effects how hard of soft the mattress 'feels'. 3. I enjoy a 'firm' mattress in which I do not sink a lot into it but I do expect it to conform to my body this mattress works perfectly form me. 4. Smell: Upon delivery I set up the mattress and aired it out for about 6 hours. I then put on a mattress pad and bedding. The only way to smell anything unusual was to put your nose to the mattress and that lasted about 2 days. 5. Price: After checking warranty and cost this bed via COSTCO gave me the best value.
I did hours upon hours of research and thinking before deciding on this mattress I read every review posted. How firm a mattress feels is different for everyone so how can you yourself decide until you have one.? I needed a firm mattress for my back issues. This one was rated so well and it was a no risk purchase. I decided to give it a try. I am a woman approx. 130 pounds. My weight didn't put a dent in it anywhere! I felt like I was laying on top of it with little to no give at all. It also took a couple of days to expand to be able to press a hand impression into it. It did not get hot, The smell of it was minimal, it is very heavy, easy set up and this is an good quality mattress. I was hoping it would conform to my body a little but it didn't. For me, it's as firm as any Firm mattress without plush or a pillow top I've tried out there. The medium firmness rating doesn't feel accurate for me or my weight at least. It's harder than the highly rated Se@ly kelburn also recommended by CR. Hope that helps as a way to compare for you. Love Costco and always will!
If you've owned a high end pillowtop mattress you will not be satisfied with this bed, If you haven't its perhaps doable, For the money right aroud 600 dollars its worth the money, It actually helped my wifes back, And she woke up without her usual discomfort, For me it felt to firm and lacked that luxurious feel and its not something i can imagine spending 1/3 OF MY LIFE ON FOR THE NEXT 10 YEARS, That being said again its still worth the money.
We have tried a number of the Novaform mattresses. Each one seemed to have great promise but fell just short. We love the affordability and potential of the mattresses. Our first Novaform serafina pearl gel memory was too soft (rated in top 4 on CR), but nice if you like plush. We then tried the Novaform firm memory foam, which was firm and comfortable but retained so much heat that I was waking at night changing shirts from sweat. And finally the serafina pearl firm with gel, once again too soft. I must admit, I have had lower back problems, so I look for firm to extra firm mattresses. For now, we are giving up on foam mattresses.
I've been sleeping on this mattress for a few weeks now and find it to be comfortable. The mattress is softer than I prefer with a very plush top layer that hugs your body and offers support (at the lower back). You do sink into the mattress a bit which can slow you down when changing sleep positions. Before this mattress, I slept on a foam mattress - it retained heat but I feel this mattress retains more heat. My spouse really likes this mattress though. There isn't any edge support. There is an off-gasing smell that lasted up to 48 hours after unpacking. Overall: nice support, a little too soft, retains heat but I like it.
At first we thought this mattress would work for us, but after a week we knew it wasn't supportive enough. We are 60 and 59, 230 and 130 lbs respectively. I am a side and back sleeper, my husband a side and stomach sleeper. I noticed that the mattress didn't hug my lumbar region while sleeping on my back. I could feel a gap there and there shouldn't be. My husband thought it was too squishy, not firm enough. What we both disliked is that the sides cave in when sitting on the edge of the bed, so you basically slide off. We had to return it and we are now trying a Sterns and Foster pillow top firm. Back to basics for us.
We were moving to Ireland and wanted to buy new beds for everyone but we had a budget as moving countries is expensive. We gone One queen and the kids got full size each. I was very nervous as we would not be getting to try them untill we were in Ireland. However, I need not have worried. They were the best purchase ever! I normally have back issues and have never woke up even once with stifness or soreness in my back. Still totally love this bed after nearly 10 months. My only issue is now when I visit friends or stay overninght else where, the beds seem completely sub standard.
My husband and I bought this to replace our 7 year old tempurpedic. This Novaform 14" Serafina is the most comfortable mattress my husband and I have ever slept on. That includes all mattress's at hotels, friends' and that we've owned. We're in the mid 50 to early 60's age range. It gives a firm but soft cradling support and is not hot like our previous memory foam. We read reviews in Consumer Reports and this met our budget and was one of the top rated mattress's. We got it on sale and is a great value even at full price. Highly recommend!!
We purchased this mattress last year for a vacation cottage. We allowed it to sit opened on the bed overnight before we slept on it. We own a pillow top mattress at our home, so this was our first Memory Foam mattress and we purchased this based on good reviews and the price. The first few night we slept terrible! We both woke up sore each morning. After about 5 nights we finally started sleeping better. I do find it to be hot, especially if you are sleeping on your back. It is soft on the top, but very firm underneath so you have good support. We are going to buy a mattress topper to try and soften it even more to what we are used to sleeping on. Overall for the price it is a good mattress, but does take time to get use to.
I love having a king bed, it is lovely! First time trying out a memory foam mattress. My husbands only request was to get a firm mattress. I would say its more of a medium-firm. You do sink in a little right away. I woke up the first week with sore back, which I never have before on my other spring mattress, but I haven't recently, so I am wondering if my body had to first get used to it. I also am 19 weeks pregnant, which could have been part of it, or that the first week we didnt have a platform for it yet!! Me or my husband havent had any issues with overheating on it like I read in some of the reviews.
This was a first....after shopping all over for a firm mattress, (costs were &1200-$4800+). Reviewed Consumer Reports, this mattress was very highly rated and less than $1000. Then it went on sale in February!!! With Costco's return policy we decided to give it a try. Then we learned it would be coming in a box!!! A king mattress in a box!!??!! When it arrived...in a box...flat as a pancake...there was no way this was going to work.....wrong....within three hours this 'pancake' turned into a full size king extra firm mattress!!! No more tossing and turning it's the best nights sleep we've had in a very long time...granted, it's only been a week...but so far so good. Would and have recommended this mattress to everyone we know.
I researched mattress online. This one came in the top 10 at number 5 . I bought this mattress 3 months ago. I always had a coil mattress and needed a change. I knew I could return it if I was not happy. Costco is great to deal with if there is a issue. It is the best mattress I have ever slept on. Extremely comfortable, not hot, my back even feels better. My wife feels the same way and she was really concerned. She is not tossed around when I move or turn over.
We tried both the firm and the medium firm version of this mattress. The medium firm was available in warehouse and the firm only available online. My wife chose the firm version do to less motion transfer and no sag/roll toward the center due to my laying in the bed. She was able to get rid of a boomerang pillow she previously needed for side sleep with our Sleep Number bed that we got rid of. It took about two hours, a roll of heavy duty packaging tape, clamps, 2x4's, and a vacuum to get the medium firm mattress small enough to return to Costco...but they did take it back.
Frankly, my one star is probably unfair, but if you love a very hard innerspring, as my husband and I do, do not be lured in by the "firm" label. That's firm for a foam mattress, not firm for a mattress in general. We sunk into it as if it were a marshmallow. In fact, after trying it for a few nearly sleepless nights, we dragged our old rock-hard innerspring mattress onto our bedroom floor and there until we were able to lift it off our bed and arrange to return it to Costco. We are SO thankful for Costco's return policy. I cannot imagine sleeping on this huge marshmallow for another night.
We bought the mattress online through Costco only because they don't carry California Kings in the warehouse. It two weeks to get it. Unpacking it was not to difficult. It's been a week since we've had it and the mattress still hasn't fully reached its full shape. The bottom right side is still smashed. As for comfort, the only option was to go with firm in a cal king. It's like sleeping on flat mat, there is no give, no comfy feeling. I can't seem to find a comfortable position and my lower back is achy in the morning. Will give it one more week like the instructions recommend but doubt very seriously I will keep it. Not at all what I hoped it would be, the delivery time, the shape not right and the total lack of comfort, especially for the money.
My only regret is not buying one sooner! I'm so glad that I took the time to go lay on a few different beds first. I even got fitted by one of those computer beds that measure all your pressure points to figure out how firm of a bed you need. Being a big guy (6' 300lbs) I'm so glad I went with the firm Serafina. You do sink in a lil little, but only really enough to form to your body. I have nothing bad to say about this bed and would recommend it to anyone.
Many thanks to Costco for their return policy. This is the second mattress I have purchased from Costco in the last six months. It is quite firm which is what I needed. The first purchase seemed fine for about two weeks, but then the "sleep impression" began to appear...sort of like a troth.
I was hesitant about buying and surprised to receive it in a box, but what a great mattress. I am 6'4" 320lb and the firm is surprisingly comfortable for me and my 5'3" 123lb wife, We love it. A !2" mattress might have been better, our deep sheets are not deep enough for the 14" mattress
I bought this bed a couple of months ago and love it. It’s the perfect firmness. It’s very similar to the Tempurpedic medium firm and softer than the Sleep Science Black Diamond. I’m a side sleeper and it does not hurt my shoulder like the SS Black Diamond did. This bed is an incredible value, especially when it’s on sale. I highly recommend it if you have laid on the Tempurpedic medium firm and like that firmness level.
So we ordered a "bed-in-a-box" from Costco, thinking we had ordered the King sized Novaform Comfort Grande. Shortly after receiving an email confirmation, the email read "Serafina Pearl." Initially, i was scrambling through different websites to see a comparison of the 2 beds. The Comfort Grande was said to be less firm than the Serafina Pearl. I was thinking that the Serafina may be too firm as the Comfort Grande eluded to the fact that it too was a firm bed. Now that I have received the mattress and have slept on it for a couple weeks now, I am so happy that we stuck with our accidental purchase of the Serafina Pearl. The mattress has the perfect amount of firmness that my wife and I prefer. Also, the king size makes this bed even more amazing as we often share it with our 2 kids and a 70 lb dog.
Let me start this review by saying that everyone is different. Back problems run in my family. I am only 26 and I have back issues already. I workout, I stretch, I walk, I do yoga, but all of that won't matter unless I have a quality mattress. I tried an online mattress company, and it was super comfortable, but made my back pain worse because it was too soft. This is the perfect amount of firmness. Give it a few weeks as you would with any mattress. Your body may be sore because it needs to adjust to a new mattress. This was well worth the money and provides great support. The only con I can think of is the weight. It will be tough to move. But it is worth it!
My only problem is that there appears to be no way to determine before you purchase what firm means when comparing foam mattresses of different companies. Our first firm memory foam mattress from Costco was 7-8 heard old and finally lost its rebound. Our new foam mattress labeled firm is as soft as our sagging old memory foam mattress. Is possible it was mislabeled? Thanks for listening. W F Bolin
Mattress gave off unbearable heat. Not sticky, sweaty heat - just steady, intense heat. Impossible for me to sleep. For ages, at home, hotels, friends' homes, I fell asleep very quickly after laying down - usually 1-5 minutes. With this mattress, if I was lucky, I'd finally fall asleep 90 minutes after laying down. Then I'd wake up every 60-90 minutes because I needed to sit up or turn to let my back cool off. (I normally sleep like a rock!) Tried for over 2 weeks thinking maybe it would ease. Extreme disappointment as quality otherwise seemed good. Minimal odor - way less than expected. Pretty firm but not overly. But the heat was crazy horrible. Had to return.
I just bought this mattress less than 1 week ago. I desperately needed a firm mattress following a recent bad back injury. This mattress is NOT FIRM BY ANY MEANS!!!! You sink down into it, and it's difficult to get back out of bed. The sides cave in when you sit on the side of the bed.
This is hands-down the best mattress that we've ever owned! We were a little hesitant to purchase a foam mattress, having heard stories of how hot they were to sleep on and how hard it was to move in the bed. However, we have experienced neither problem. The bed is not hot and neither of us have experienced any problems moving on the mattress. We both sleep better than we ever did on more expensive mattresses and for the first time in many years, I have no back stiffness when I wake. We bought the mattress to replace a Sealy hybrid that was only 3 years old but it was no longer comfortable to sleep on. I highly recommend this mattress.
My wife and I have had our bed for about 3 weeks now and we couldn't be happier! This mattress is top quality and is amazingly comfortable. No more neck, back and hip pain. Couldn't be more pleased with our purchase. This bed is "bang for the buck". Our last bed we purchased 10 years ago and paid 4 times as much. Our new mattress is so much more comfortable and the rest we get is incomparable. Highly recommend! Two thumbs up!!
My wife and I bought a Simmons BeautyRest Mattress two years ago for $1800. After 6 months our spine/hip health started decline. Going to orthopedics etc and spending money that wasn’t necessary to find out after buying this Novaform mattress, our 2 year old mattress was the cause of ALL of our issues. We got the firm mattress and it’s the most amazing sleep we’ve had in forever. Do not hesitate to buy this mattress. For $800, it saved our hip and spine health. Do NOT get caught up in the lies of mattress store prices or sales people.
I ordered my bed through a local Savvy Rest store and had an incredible experience. Our contact at the store was incredibly knowledgeable, patient and helpful. I have been so happy with my purchase. I started a search for an organic bed and quickly landed on Savvy Rest. Prior to purchasing my new bed, I woke literally every morning with a backache as my prior bed was causing me issues. I no longer wake up with backaches and wake up refreshed. I've gone from dreading going to bed at night (as I was not comfortable and knew I'd wake up with a back ache starting at some point in the night) to now looking forward to going to bed every night - eager to get sleep - which is not something I've ever looked forward to doing! We ordered the three layer bed along with the platform for it. We kept the platform in the natural, unvarnished color so we could stain later if we chose to but it is so pretty as is (like a whitewash color) I don't know if I want to do that now. But it's the perfect height and was also a very happy purchase for us that I would recommend to others. I was a bit skeptical I'd like the platform foundation at first when I ordered it, but I love it as much as the bed. It's beautiful and creates the perfect height for the bed itself. I also ordered organic pillows - they are amazing! They are so comfortable! We also purchased an organic mattress protector to keep the mattress safe from our pets. I honestly can't say enough great things about our bed or our shopping experience with our amazing and wonderful consultant at the local store. I only wish I'd made this purchase sooner. Thank you, Savvy Rest and special thanks to our wonderful consultant at the local store!View More Reviews
Our sales person was just amazing! She was very patient, making and unmaking bed so we could try a lot of options! She gave us really good advice also. We love our mattress and knowing that they are all natural is so comforting!
My mattress shopping experience at Savvy Rest was wonderful! Great healthy product, superb informed courteous service, on time easy delivery, and best of all I am sleeping soundly for the first time in years- even through hot flashes. I highly recommend Savvy Rest natural latex mattresses!
Savvy Rest was the only place I could find this bed liner. I do think it is on the expensive side but I had already paid so much for my latex bed I figured it was just extra insurance. It is very durable looking and feeling.
It took many phone calls to many different people in order to finally get our delivery.
i am very happy with the customer service. Everyone has answered my questions and doubts. I liked that people had time for me and the store is not crowded and too full. The dog loves her bed and so do I love mine. The woman who delivered and set up the bed was also very helpful and kind.
Very good Company and good products. Follow up could be better and customer service should be a little more pro-active.
Delivery date had to be changed due to other work going on. The new delivery date was complicated by ice and the delivery guys were absolutely fabulous. This is our second purchase and we love Saavy Rest beds! Also, the new and improved foundation is terrific!
Satisfied with service! Mady at the store was great. Mattress is a little firmer than expected but we are getting used to it.
We couldn't be happier! We love the mattress but may love the people even more. We purchased from the Vienna store and dealt with three different people there. They couldn't have been more helpful in getting us into the right mattresses and pillows. And when there was a slight issue, it was handled with care and efficiency. The delivery guys were awesome as well and went above and beyond. We will definitely be singing the praises of SaavyRest. Thank you.
The order was shipped promptly, and communication about the order and shipment instructions were clear and timely.
The online purchase was pretty straight forward. I like the product. However, when the bed arrived the box it came in was soiled and disintegrated. Their appeared to be oil on the outer box. Luckily the plastic bag around the mattress kept intact. I'm not sure what happened but I was rather disappointed because I wanted to keep the box for future shipping.
Staff at the retail store were very patient, helpful and knowledgeable. We didn't feel pressure to buy right away, and that was greatly appreciated given the cost of the item. We switched out the top layer from a soft to medium right away. This did take a little longer than expected, and there seemed to be some confusion about getting in touch with us when the new layer was available to pick up at the store. Overall great experience, and it seems like a well made, high quality product. Thank you.
I am a repeat customer of savvyrest.com. After personal assistance with my first mattress purchase from Dominick because my brother lives in Charlottesville and is friends with him, I now feel comfortable ordering straight from the website, where I've purchased a second queen mattress for a guest room and a baby mattress. I haven't had any issues whatsoever, everything has shipped perfectly up to Maine and the products are just exactly as they are described or shown on videos on the website. I am completely confident in every purchase I make and recommend savvyrest.com highly.
My husband and I purchased the Savvy Rest Esmont Platform Bed. It arrived earlier than expected, and it was carefully packaged. We were very impressed at the craftsmanship and attention to detail. It was a joy to assemble. We had no problems. We are very pleased with the bed. We also purchased two cotton mattress covers and two wool mattress covers which also seem great so far.
No pushy sales people. I had a budget, they gave me the information and I made my decision. Approx 28 nights AND I LOVE my savvy rest! [I even referenced a friend to verify the 'natural' aspect - passed]
Overall we had a great experience and recommend them to anyone.
The staff at Savvy Rest was courteous and helpful. All our questions were answered and I did not feel we were getting a "sales pitch." I liked the layer exchange policy and have used it with no problem. The goal of Savvy Rest is to ensure we are completely satisfied.
I love your product line and your employees seem to proud and invested in your firm's business. It's refreshing to interface with someone who understand the business relationship between provider and customer. Bravo, Arlene
My wife did extensive research, and your very knowledgeable store representative (Lay Lwin Htun )confirmed that research. She used no pressure to complete a sale, and she was extremely informative relative to sale conditions and options. We are most satisfied with your product... well worth the extra $$$.
Very comfortable bed. Online videos very very helpful in showing how to assemble the bed. Was able to assembly myself in about 20 minutes from boxes to completed bed.
This is our second mattress purchase for another room. Very pleased
We visited the store twice after conducting research online. Both visits were very helpful and productive in learning more about the product. We were able to try various configurations of the bed, and learned about the materials and compositions used in making the bed. No pressure to buy.
In my life, I have truly never experienced customer service at this level. We have loved our bed for 9 years, but noticed that there were some problems with the latex. With my parents having the same bed bought around the same time, we could see something had happened to ours that seemed wrong. I contacted customer service and spoke to a lovely person who requested I sent pictures. After very easy communication back and forth they 100% stood by their warranty on the bed and are fully replacing it. It was clearly a flaw in their manufacturing and they were apologetic. Not only is this bed natural, sustainable and good to sleep on, but the company behind it has integrity that is hard to find. I am a loyal customer for life.
overall we are happy with the mattress, several weeks ago I had emailed about a broken zipper on the Kpock pillow case, and no one ever got back with me. I got the sense that since it was not a big deal for you, why bother with me, tho we are a farely new customer, hopefully it was just a simple glitch and someone will email me back with the appropriate action
We love our mattress. We couldn't be happier with it. Our only complaint in the process is that we finally had to call and ask about scheduling a delivery because we never were contacted as we had been promised. I think someone was out sick in the office so we fell through the cracks. Otherwise the process was great!
Great knowledgeable sales staff. Great flexibility in changing delivery date to a later date because our house closing was delayed.
Friendly, relaxed shopping environment. This is our second bed in 4 years and we love them both! Nice selection.
My mattress is very uncomfortable and it was very difficult to assemble
The Savvy Rest showroom was excellent, providing models of the various mattress configurations for customers to assess. The sales staff member with whom we worked was professional, knowledgeable, courteous, and very tolerant of our many questions and apprehensions related to purchasing a new mattress. Because we have an antique bed, this required a custom-sized mattress, which turned out perfectly.
For some reason the savvy doggy page was hard to find on the main website. I would have to go back to the main search engine (google) and type in that specifically, rather than easily finding it on the savvy rest website.
I only purchased samples but I am glad you offer those. I have multiple chemicals sensitivity & it's important to test for tolerance before purchasing.
I think you should have provided a print out of the configuration I ordered and had it included with the delivery. I had ppl install for me and they had no idea... It would have saved some last minute texts/email communications on my end.
Shopping experience was excellent; the in-store staff were very helpful and pleasant to deal with. The delivery staff were on-time, friendly, knowledgable and skilled. They managed to remove our existing king size mattress and box spring down a very narrow staircase without damaging the walls at all. When there was an issue with top mattress layers separating on our king size mattress, the store staff and the delivery staff worked together with us to quickly remedy the problem.
We have THREE Savvy Rest mattresses and we LOVE them!!! They have improved our sleep quality and our health! I recommend Savvy Rest to everyone!
The Serenity bed was easy to assemble and has proven to be very comfortable. I would definitely recommend it to others
Overall, our experience was good. However, there was an unnecessary ordering delay to receive a replacement latex layer to change the comfort level of the bed. The delivery service was outstanding.
Pretty simple...placed an order, it shipped quickly. An item was missing from the initial order, called customer service, rectified immediately and they shipped the item out overnight, which was totally unnecessary but appreciated! Awesome company to order from, good folks working there, and am sleeping better because of it. Thanks!!!
We have purchased a full size 100% Talalay mattress previously and love it! We are interested in the future purchase of a queen size mattress as well. Bernardo is a wonderful salesman in the Rockville store and is so very patient and understanding of any questions or issues that we can think of! He is an absolute asset to Saavy Rest and any customers who need help with their purchase! We will always feel we can call him and that he will take care of us! We have had a Saavy Rest mattress for over 1 year and it's still like brand new! It is a more superior mattress than we were used to and we are looking forward to having another one for our other bedroom. We would recommend Saavy Rest and Bernardo to anyone who wants a better night's sleep and a salesman who knows the product and cares about what he sells you. Thank You Bernardo and we wouldn't go anywhere else!!!
Everyone we worked with at the Berkeley store for our mattress buying experience was helpful, informative, and pleasant. Very positive experience!