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Nolah is a 2016 mattress entrant with a new response to the memory foam mattress. Nolah crafted its very own foam, called Nolah AirFoam™. Its innovation is that it retains less heat than other memory foam or common 'visco elastic' foams. It also has less pressure than even high end memory foam, meaning that it is easier on the hips and shoulders. Nolah's testers say it is also more durable and great for side sleepers. With 2 different mattress options and 7% of profits going to wildlife adoption, Nolah is a brand anyone can feel good about!
Personal Comfort is taking on Sleep Number to create a better number bed that can be personalized to your desired firmness. Is Personal Comfort the better bed at a lower price? We think there are many positive attributes, but there are also elements that we aren't so sure about. With problems ranging from durability to technology, we think there may be a reason to steer clear of number beds.
Based on our aggregated reviews and our scoring method, we recommend Nolah in this match up!
See Our Full Review of Nolah
Personal Comfort: 7.6/10
Personal Comfort: 7.7/10
Personal Comfort: 7.6/10
No Back Pain:
Personal Comfort: 7.4/10
Personal Comfort: $499-$4199
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Customers are highly satisfied with these mattresses over others, which means when we evaluated current customer sentiment data from across the net, these mattresses ranked very well. Now that you know what customers think in total, read on to learn more about specifics.
These mattresses are good supporters vs many other competitors. They offer a more resilient sleeping surface to align the spine and help sleepers feel comfort. Customers describe these mattresses as offering solid support on the surface layers and don't report many issues with sagging over a short horizon.
Edge support is important when you are sitting or lying close to the side and desire even support throughout. These mattresses do a good job providing edge support for sleepers.
Bowling Ball & Density Tests
A bowling ball mattress test is a good way of measuring firmness and support. Reviewers describe these mattresses as evenly supportive throughout the surface.
Reviewers describe these mattresses as competitive when it comes to durability. For buyers, finding a mattress that offers good durability can mean years of extra sleep. while one that breaks quickly can mean fast back pain. These mattresses will last up to a decade, which is good for mattresses today. Those that use their mattresses more than average or have larger builds may experience a slight decrease in longevity.
Get an Instant Discount for Nolah: Get Up To 25% Off + 2 Pillows
Some folks were completely satisfied with their new mattress, but others had issues with the feel. Even though there are those that like these mattresses, overall they have lower customer satisfaction than average. If you are considering one of these mattresses, make sure to read on for more information.
In terms of having comfortable support for all, these mattresses have mixed feelings. Some feel like the mattresses provide good comfort, but others didn't feel that the mattress was equipped to provide comfort. If you are heavier than average, you should take a look at more reviews to make sure you find the right match for you.
Edge support is an important item for anyone that likes to lounge on the side of their mattress or has mobility concerns. Some customers may find that the edge support is not as capable as they would hope.
These mattresses may not be as durable over the long term as you'd expect. Some sleepers describe issues with durability and comfort over a shorter than average timeline. If you are searching for a mattress with lasting support and are of a heavier build, these may provide initial comfort, but make sure to brush up on the warranty and return policy before buying.
I love my new Nola mattress! This mattress is truly a life changer for me and my husband. We are so happy we purchased the Nola mattress because we both sleep much better at night. I often suffered from hot flashes at night and would put the covers on and take them off covers on and off, too and turn all night. Now I sleep much cooler and in a deeper sleep and I feel much more rested the next day. I would rate the firmness as a 4-5 on scale 1-10. I like the softness and I still feel supported. No more left hip pain. I also sleep on my back at times and I wake with no backaches. Another advantage is the liberal return policy of 120 days and free pickup if you are dissatisfied. We have owned it for 3weeks. One doesn't know how well you will like a mattress until you sleep on it for a week or so. We liked the Nolah from the first night with no break in period. Our previous mattress was a memory foam with a latex topper and slept very hot and I could not return it after trying it out for a couple weeks. the Nola does not sleep hot. I would highly recommend viewing online videos to visualize the softness. that's what I did and found that I was very happy with this purchase.View More Reviews
So far I think so good, and getting better. First night was awesome, but then I went through a few nights of growing pains and getting adjusted. Went from an old 13-ish year old typical pillow top. But I think I'm getting used to the Nolah and starting to love it. No tossing and turning to get comfortable...I just am comfy. I am a side sleeper and it's weird just like it says no pressure points, I don't get how it works but I LOVE that. I go to bed with a sore back and wake up with no pain, first time in months. The shopping experience was painless and easy. Only thing is I think I thought I'd be a little cooler, I'm by no means hot but am just a little warmer than I was before, but it's not affecting my sleep....might try different sheets......Plus I love my polar bear haha :)
We have had the mattress for about a month. It took a couple of weeks to adjust but now sleeping well and the pain I had in my hips is slowly reducing.. so Yea!!! Awesome customer service btw!
This is the best bed ever. It forms to the body for a perfect snug fit I fall into the bed, as if I was on a cloud. Big smiles!
I love this mattress. I get night sweats really bad and this has really helped! I also work nightshifts and this is way better than my other mattress. As for the shopping experience i was super excited to donate to an animal of my choice!
My husband and I love it. I feel snuggled in and yet it is supportive. The customer service I would rate super-excellent. Wonderfully communicative people. We are both getting a more restful sleep and one of the biggest surprises is that a very bad side pain I was waking up with when we had our other foam mattress has gone away since I have been on the Nolah. I didn't relate it to the mattress and even complained to my doctor about it. He couldn't find anything wrong. Now since sleeping on our Nolah it has gone away. Wow, I put up with that pain for months. It is also easy to roll over on it and you don't sleep hot as we did with our other foam mattress. Easy to lift to put sheets on. Its not a heavy monstrosity as our old foam was. Everything about the Nolah a A . A great mattress for a very reasonable price. We are thankful to own it.
I have had hip and lower back pain from hours of sitting from being in school for the last year. My old bed was really contributing to the problem. The first night after I slept on the Nolah bed, I woke up with no radiating or aching hip pain. I still have the popping in and out and uncomfortableness in my right hip, but I know that the bed has completely resolved the radiating pain I was used to feeling every morning. The only complaint I had with the bed was how hot it sleeps, which through research I have found is normal for any foam bed. I resolved this problem with a breathable plush bamboo mattress pad that allows for air flow between me and the mattress.
I was sleeping on a much cheaper foam mattress prior to the Nolah. I also used the reliable fast shipping to make my move across the country easier: I got rid of my old mattress, and ordered my Nolah delivered to my new house. One less thing to move. After 3 weeks of sleeping on the Nolah, I have to say it is MUCH more comfortable than my previous mattress. The materials just feel much higher quality.
This mattress is like a dream. My husband and I are getting some really wonderful sleep, which is a miracle due to the fact we have two young children! We did tons of research and were so skeptical about receiving a mattress via mail. I cannot tell you how happy we are with our purchase. We say every night, "I love our mattress!" It's been a great investment. Thanks for helping us get our sleep back!!!
Since getting the nolad mattress I have the best sleep I have had in years. Being a side sleeper it been hard to get comfortable to have real restful sleep, until now!
I like to sleep on my side and this mattress works for side sleepers. It doesnt sleep hot which is good cause i like to sleep in the cold. the only problem so far was the initial smell when i opened the mattress from the plastic but i guess that cant be helped.
We love this mattress. Easy to buy online. We sleep much better and for longer. Highly recommend. Came on a Friday and slept on it that night! No box spring needed. I built a wood frame and a drawer system under it.
my mattress a river fast as promised,my wife and myself sleep on our sides and out last mattress was so warn out we had a concave hoke in the center...you could literally roll from the edge into the middle On our first night we woke sore all over,but that come from the many nights of sleeping on a bad mattress,,,over the past few weeks the sleep has gotten better,and I'm sure once our body get use to the new mattress we will enjoy many nights of restful sleep
The whole Nolah experience was comfortable. Information on the website about the mattress was accurate. The shipping box was easy to manage. Now, the Nolah mattress is the most comfortable mattress in the house and everyone wants to sleep on it!
I love my new Nolah bed. I have been sleeping on it for several weeks and it is very, very comfortable. I go to sleep more quickly and stay asleep longer since I got it. I told my sister about it and she ordered one and also loves it. The shopping was easy and the bed came within one week. Setup was quick and easy. Wish I'd gotten it sooner!
My partner and I are both wildland firefighters so getting a good night of comfortable sleep is important to us. I finally bit the bullet and bought a brand new mattress for the first time in my life. Nolah is a serious game changer! Getting it shipped straight to the house was awesome. We've been sleeping on it for about a month and I wish I didn't have to work so much so I could stay in bed all day!
Shopping experience was no hassle. Make sure you look for a promo code. I wouldn’t buy thru Amazon, only 30 day return. Nolah.com is 90 day. I am 2 weeks in and I still enjoy it. My wife gets up at 4 am and I don’t realize it at all. I actually sleep less hours because I am getting such good sleep, no joke.
I must admit I was apprehensive about buying a foam mattress. I was concerned about the reputation foam mattresses have for trapping body heat. As it turns out, I needn't have worried, as my Nolah sleeps as cool as my old coil spring mattress. I'm a side sleeper, so for years I've suffered from shoulder pain and numbness through the night, resulting in restless night's of tossing and turning trying to find a comfortable position. No more! My Nolah mattress cradles my shoulder perfectly. No critique would be complete without mentioning how convenient the "mattress-in-a-box" concept is. From the moment it was delivered until it was set up and ready for a "test nap" was literally a matter of minutes. I don't know how my Nolah experience could be improved. The word "perfect" falls short.
There's a ton of online mattress companies to choose from, and it's scary to think about buying a mattress before trying it out. Don't worry your sleepy little head, Nolah has your back (supported just how you like it). You won't even need to use their gracious return policy. Everything from ordering to opening was a breeze, and it sleeps like a dream. Once you get your Nolah mattress, there's no looking back. In fact, the only thing you'll be looking at is the back of your eyelids. Rest easy.
Sleep and mattresses are a highly individualized experiences so I'll stick to the objective side. Nolah said five days and we had it in 5 days. Set-up was easy, though dragging/carrying an 80 pound box upstairs is exactly as you would expect. Off-gassing was minimal, had the windows open for the first 10-15 minutes, didn't really notice any odors that night. Wife and I are both side sleepers, so we went with the model recommended for side/occasional back sleepers. We both have been waking up with less joint pain and pressure point pain with the Nolah. Foam transfers far less movement to an adjacent sleeper and we found that to be true. We replaced a 6 year old innerspring, that, given our sleep styles, was likely too firm. Probably the result of a 5 minute store trial where neither of us laid on our side. Nolah did what they said they would in terms of delivery, etc. and the mattress does what they said it would.
Although I was looking at Purple and/or Nectar initially when considering to buy a mattress, I ultimately ended up going with Nolah. I perused several websites trying to read about different companies. While Nolah seems like it wasn't advertised as much as other companies, I still found some people talking about it and eventually decided to go with them. The shopping experience was quick and easy. Mattress was delivered less than a week within ordering. I really liked the fact that I got to choose an animal for Nolah to donate their proceeds to help preserve. They seem like a great company. Although I wasn't sure what to expect from the king mattress I purchased for only $850 (after promo discount), it turned out to be very comfortable and seems to be keep me cool at night (i'm generally a hot sleeper so this was very important to me). It is less firm than my previous queen mattress which is a memory foam mattress with cooling technology. Overall, I like the Nolah mattress better than my previous one which I spent $1,500. This was definitely a great investment.
My Nolah mattress sleeps great, it did take a few nights to get use to not having springs in my side. I shopped many other mattress because I am a side sleeper, glad I chose Nolah. The mattress sleep nice, not hot which was a concern. Nolah need to make pillows to go with their mattress. Great customer service, thanks for answering all my question promptly.
My wife has trouble staying asleep and both of us are warm sleepers. The Nolah agrees with us -- it doesn't get hot and we both sleep comfortably through the night. I have noticed a significant improvement in both our moods since we got it.
Me and my wife love our Nolah Mattress. We previously had a memory foam mattress we bought online which was hard and uncomfortable. My wife would toss and turn all night and never had a good nights sleep. With the nolah mattress I'm happy to say my wife and I sleep much better and wake feeling relaxed.
This was my first experience buying a mattress online and I have to say that the Nolah company made it a great experience! Their customer service has been terrific with prompt replies and great information. The bed is super comfortable and I got it because I wanted one a little softer for my side sleeping. However, I must sleep on my back more than I originally thought I did and I found the mattress to be a little too soft for my back sleeping. The mattress itself sleeps cool and is definitely quality construction. I'm actually sad to return it but I think I need something just a little firmer for me. That said, I have to problem recommending it and believe it would be perfect for many people!
Most of my sleep time over the years has been via expensive big-name traditional mattresses. A few years ago I ventured into memory foam and that translated into some very bad sleep. What I found most aggravating was the cavity created when sleeping on the memory foam. It was so difficult to move between sleeping positions without falling into the "sleep hole" in unnatural ways. After several weeks of this, I went back to my old reliable. Well when I read about the more springy style of memory foam Nolah uses and saw the positive reviews online, I decided to give them a shot. I'm very glad I did! First off, no more "sleep holes" created. I can switch positions throughout with zero issues. I sleep on the mattress, not in it! Such a great experience! The mattress does not get hot either. It's easily twice as cool as the other memory foam was. In fact I find myself so naturally comfortable when I wake up in the morning on my Nolah that it is both easier and more difficult to get out of bed: I am more rested so ready to roll out and conqueror the day, but at the same time I am so comfortable I want another 15 minutes of sleep! I welcome this dilemma. :)
I had been sleeping on another online-only mattress with rave reviews, but was very uncomfortable at night. I am a side sleeper and my arm was going numb, I couldn't stop tossing and turning, and I was very disappointed. I ended up returning that other mattress within the 100-day trial period and heavily researched all the competitors. I saw a review that said Nolah was good for side sleepers, and I was also pleased to see that the company is involved in conservation. So, I pulled the trigger and purchased the mattress. It's definitely better than what I was sleeping on before. I don't have the same pain and I'm not tossing and turning. I'm glad that I made the switch!
I was nervous about buying a mattress online. What I found was it gave me time to compare customer ratings without the pressure of a salesperson. My bed is in the hottest room in the house but I have not been sweating! Also, my lower back pain has disappeared!! Love my Nolah!
We shopped for mattresses for weeks before deciding to try an online mattress. Really liked the idea of the adopt an animal so we went with nolah! It's been great we have loved every night so far!
I find this nolah a good match for purple 4. Cheaper with the $300 off discount running right now. I run my own websites, check one out at www.wordunscrambler.com but all that aside the only thing to wonder is will this air foam hold up for 10 years or start to sag. I got the signature nolah and my spine aligns really well. Everyone is different but I love it. They did a great job on the bed and not any toxic chemicals so consider it if you are a side sleeper. Heavy people should consider it to. I did not sink in that much.
I have had my Nolah mattress for a little over a year. For 4 months of that time I was away and not sleeping on the mattress. I specifically chose this mattress because of its reviews for side sleepers. I tried the plush side for a while, but found that I woke up with shoulder pain. It was like I slept on my side longer because I was able to sink more into the mattress, but because I slept on my side longer, it created shoulder pain because my should was stuck in the same position for hours. When I did roll onto my back it didn't have the support I needed and I would have soreness in my back. They claim the mattress is reversible, but I don't really think it is. The top is specifically contoured to be the top. However, I decided to flip the mattress and try the other side, which I have been sleeping on for about 6-8 months. I find that it still does not have the back support I need when I roll onto my back. Even on my side I have leg pain and I think it is because my hips are sinking too much and my legs are not. Whether on my side or back it gives too much in the hips for my taste. FYI, I am a 135 pounds. In the process of finding a new mattress. This one is not for me.
Best bed I have ever slept on. Easily half the price of a Sleep Number and the quality is so much better. The mattress is outstanding and the frame is great too. The frame is actually a Reverie which is another bed company, which I thought was interesting but it is simply perfect. The only complaint is that the website for the company is a little outdated so I had to call my order in. No issues whatsoever though.View More Reviews
Compared to Sleep Number functionability, theirs are almost on an equal scale BUT the exceptionally strong rubber odor lingers for more than 3 weeks after assembly. Unsure if breathing this while asleep will have a health issue later.
Be prepared to spend hours assembling the bed and referring to their video. No white glove service.
A piece from the whole package was send wrongly but the waiting time for the correct one was quick. It seemed that there were not more than 2 customer service persons who are not thoroughly knowledgeable when an isolated problem comes up. Kept referring us to the video.
When told that we want to return the bed sets, they ask that we continue to try them longer as the 120days trial was not fulfilled. WHAT! We were breathing in rubber fumes, was that not enough reason! The return was a painstaking process of waiting of more than a month with continual calling to ask about the possible paperwork was annoying. Unbelievable!
My son recommended Personal Comfort after he had done a lot of research. Since they had the adjustable base I wanted and matched a lower price I found online, I decided to go with them. Upon delivery, I discovered that the wrong bases were ordered (Cal King vs. King) and the delivery service took the bases back. Personal Comfort was able to verify that I ordered King vs. Cal King, based on the phone recording of my order, and had the correct bases sent right away. Mistakes happen; it's how they are handled and whether or not they are satisfactorily resolved that makes a huge difference. And, Personal Comfort did an excellent job in resolving the issue quickly, without hassle and to my satisfaction. I would definitely recommend Personal Comfort to anyone in the market for a new bed or base.
I did a lot of research on an air mattress bed. I purchased the Personal Comfort A8 queen single mattress. I only need to adjust for me. The highest adjustment is 50. I put it at 32. I am 45 days into the bed and I believe that this bed may be the reason that I no longer hurt when I wake up. I can get the support I need for my back, hips and shoulders and I can get out of bed in the morning without being bent over in pain. I have scoliosis of the back, arthritis in my spine and a hip replacement that left one leg shorter than the other and my pelvis shifted. With my prior conventional mattress I went to sleep with spine adjusted from my day's exercise and stretching, but I woke up in pain every morning feeling crooked and unable to stand up. With the Personal Comfort bed my body feels great every morning. I have only had it for 45 days, but I am so grateful that I finally found a bed that is working for me. I am also sleeping through the night; no waking up with arm numbness or shoulder discomfort. I have started using a thin down pillow, very little loft. My neck feels good when I wake up. All those special memory foam head and neck pillows I have, and I have every tempurpedic pillow they sell, are not necessary for my comfort to sleep. I found the 'free gift' pillow with the bed purchase too hot to sleep on. I don't recommend that.
We are very happy with our new Personal Comfort bed and adjustable base. We were also satisfied with the purchase experience. During that process we were well aware of the company's return policy, unlike other reviewers here. My guess is that the company made this policy clearer and perhaps more visible on their website. We previously owned a Select Comfort bed for many years so we knew what the bed would be like before we bought it. If you've not slept on an air chamber bed before, be sure you understand and can accept the return policy before you buy. Every body is different and some may not enjoy this type of bed.
We previously bought and used the Big Name competition number bed. It was a miserable purchase experience, and we almost walked away due to bad salesman and sales tactics. But we liked the adjustable air bed experience. Then I stumbled across Personal Comfort. I had a bit of trepidation about buying it over the phone. It turned out to be a wonderful buying experience resulting in what I feel are superior materials. Instead of the competition's tactics of adding more and more charges, and making you feel bad for not buying every possible option and upgrade, the Personal Comfort phone sales kept tossing in extras and discounts and "no charge", saving much aggravation and a few hundred bucks over the competition. The accessories were a bit on the high side for price, such as the simple bed frame, but it was decent quality, easy setup and nice to do one stop shopping. The bed arrived promptly, with no issues on the order (everyone I know seems to have order issues with the competition). Do not be scared by the "assemble it yourself". This is not rocket science and good instructions are included. One point of warning. They tell you to air out the foam for a day. We did not notice much smell from the foam. BUT, the air chamber reeked of plasticizer, and took a couple weeks to air out, since we discovered this after assembling the bed. Find a place outside or in the garage to air out the air chamber as soon as you get it, and plan on a few days to a week or so to air it out. The only issue we have had is the power plug seems to have a flaky connection to the pump and is disconnected if you look at it wrong. I will likely duct tape that in place as an easy fix. We love the Personal Comfort A8 bed, and bought two twin XL to make a king size, for versatility (snoring and old age issues), even though its a pricey way to buy a king size. Definitely a superior product to the Number competition in this model. Regarding firmness complaints.... Read the instructions. You may need to do the simple calibration process. I also note I use a very low setting compared to Sleep Number. I use about a 45 on SN, but for PC I only use 17-20. Don't be afraid to try very low settings. Unlike a regular soft mattress, the air number mattresses do not keep getting softer over time.
Bad experience! I don't normally write bad reviews but it is warranted here. I bought the bed through Amazon and waited a few weeks to set it up. after putting it together i slept on it for two nights of tossing and turning. My arm started getting numb, my shoulder hurt and my neck still isn't right. I called immediately when they told me that because I went through Amazon they can't honor the 90 day sleep guarantee. So they sold me the extra padding package for another $350 and I had to reassemble the bed, (understandable). So now I'm sleeping on it for two weeks and while the bed is much better it still does not compare to my old Serta. Don't waste the money.
This is a horrible product and the company has such an awful return policy that you cannot get out of this contract. The bed is hard as a rock and they sell you pillows that are so small that they are worthless. it is honestly a joke that the pillows are sold as a real pillow. The bed does not change when you change the settings it just gets higher or lower the firmness never changes. Save yourself trouble and buy a air mattress it will be better quality. They tell you that there is memory foam on the bed but it is nothing like memory foam. I have never made a purchase that I regret as much as this mattress. They talked me into the Silver sLE it is not a comfortable mattress. Do not buy this unless you can go and try it out. They told me they have a cooling product as well it is simply not true.
Personal Comfort Beds BUYER BEWARE!!!! I purchased a Personal Comfort bed in March 2014. I broke my neck in a car accident and at the suggest of a Chiropractor I looked into this type of bed. I researched the best value naturally and found a website claiming to be unbiased and detailing the Personal Comfort bed with a review rating of 100% (i guess I am naive and believed the website to be unbiased) it also list a detail of return policies which now I know to be inaccurate as it list Personal Comfort as 100% satisfaction guaranteed with NO fee on returns - MAKE SURE YOU READ THE PERSONAL COMFORT FINE PRINT! It is NOT offered on the A2 minimal model! and you MUST keep the bed for 45nights! I woke up to a STIFF neck! tried it with a memory foam topper, and a down topper. TWO weeks of therapy on my neck! Of course in calling I was told again about the 150.00 return fee! but then ALSO informed that the BASE could NOT be returned! They want to deduct ANOTHER 200.00 from the purchase price, and stated that I agreed to that? REALLY who in their right mind would agree to that? NOW after SEVERAL emails, and calls, etc. I have received the required RMA form! BEWARE! that's my advise! TAKE PICTURES! as within their BBB file, they always seem to claim that foam is torn, or a tag is cut! If you have an issue, email them to have PROOF of what you are and ARE NOT told about! They claim the phone conversations are recorded? Guess we will find out as the credit card company and the BBB will investigate it during my dispute process!
So I ordered the A8 Top panel XL. Total $186.00 in comparison to what I had the A2 top the basic entry level. The Rep. Faiza Mansoor was very helpful and courteous. After sleeping on this Top I was led to believe it was going to be a Total of 13". but when measured it measures 7". In the 2 pictures I have The one from the 8" top there are 5 pieces that make up the Top. In the 13" top there are 11 pieces. When i received the A8 Top there were pieces not like what is shown in the picture that are missing. Overall it is better then what I had but Honesty is the Best policy and what I have is not what is shown.
The bed works as expected. While not being a miracle cure my wife's bad back feels much better when she gets up. Set up was easy. Compresser does make a little noise, but after you find your number does not run that much. Air chambers have held air well. No leaks. Air chambers do not separate from each other Mine took about a month to be delivered.
We love our Personal Comfort bed. It was really easy to set up (once we figured out how the frame went together) the bed itself was really easy. We have enjoyed sleeping on new bed for a little over a month. We did have a few mornings we woke up still until we realized that the number setting Sleep Number gave to us was too hard. We lowered the air to a comfortable 38 and now we sleep deep and cozy.
Great bed, great service.
Awesome bed! Very happy!
The only thing which made me consider a four star rating was the time it took to get the bed once ordered, 59 days. However, Personal Comfort made things right by sending some free sheets. The bed is very comfortable, and appears to be made of quality material!
The company was wonderful to work with, and the bed had exceeded every expectation. My husband used to have a Sleep Number Bed, and this one is so much better. No gap or displacement between the two halves, and both our backs are doing SO much better. We switched from a Tempurpedic to this, and will never have another kind of bed.
We LOVE our Personal Comfort mattress!
Everything I expected. Relative to the competition a great value.
so far very good
when I call they are very helpful noproblem
I found Personal Comfort by Google, and I needed a new bed. I really love number beds, but couldn't afford Sleep Number. In fact, I ended up on Personal Comfort at first thinking it was Sleep Number. I seemed to have trouble getting the sale price to show, so I called. Ann was extremely friendly and helpful while ordering the mattress. When she said it would take up to 20 days for the bed to arrive, she wasn't kidding. It was a long wait and multiple shipments. I wasn't happy that when I called to inquire how many shipments I could expect, they couldn't tell me. Then I got to putting it together. I put it together alone, and consider myself a competent smart woman. However, it took over four hours, grit, frustration and more frustration. I ordered a Twin XL and the foam kept falling over, the sides of the base pad didn't come up over the sides, like the instructions show. The instructions show a couple putting together a king or queen size like it's super easy. It's not. Then I found out as I was trying to put on the head board the company sent me a queen. Now to the Company's credit Shawna corrected the order and sent out a new headboard as well as fixed some other issues. Just to note to first time buyers, the fold out base along *with* the snap tight frame sits very high and rocks/see-saws as you turn and move at night, it's not comfortable and at minimum it's annoying. So if you want the snap tight, get the basic frame. Read all descriptions before ordering. Personally, too I have to add, I truly love the brushed microfiber sheets- super comfortable!
I have owned a Sleep Number bed and Personal Comfort beds are more comfortable, better quality and more than half the price of Sleep Number. My only wish would be to make the remotes wireless, but they have an app for that.
bed is OK... no back ache, but also not comfortable. customer service is really lacking training on products !!! i could not get answers on most questions. order was VERY late and incomplete. when i called to ask where the other piece was, i was treated as an annoyance. I dont want anything extra .... JUST WHAT I PAID FOR ! bad experience. wont buy again
Excellent i like
I thought the experience was great and I love the mattress, but my husband, who weighs a lot more than me, doesn't like it.
The bed is good quality and comfortable. I really do not like the controller. It works odd. I click on control to see the number and then it shows that it is changing. Customer support calls but is not really helpful. Answered my question wrong and did not reply after email for correct information. Still happy I purchased Personal Comfort bed. Saved alot of money over you know who.
While people were nice to me, sales people were not very knowledgeable in product and my needs. They did not take in account my specific medical issues which I explained in great detail. The first bed I received for 1900$ was truly a joke, not only wickedly uncomfortable but very cheap material. The upgrade was an improvement but still very uncomfortable. They kept wanting me to upgrade and spend more money, meanwhile I'm getting no sleep and back killing me. They were very prompt on refund so I could buy new bed that I'm happy with and cost a lot less.
Quick service and a high quality bed at a fraction of the cost of a sleep number bed. What a great nights sleep!
The bed itself is fine, though I feel overpriced for something which you need to assemble yourself. The process took me about 90 minutes including unboxing, but wasn’t terribly complicated. The shipping was an absolute disaster...took 3 weeks longer than it was supposed to and when I called the customer service manager tried to guilt trip me by saying “well we are behind but I’ll put tourneys order ahead of people who are suffering from cancer and dying”. Seriously? Wow. So overall I like the bed but strongly disliked the service and the company itself.
We have had our split king for about four months now and absolutely love it! Sometimes, as I wake up during the night, my first thought is how incredibly comfortable the bed is and how much better my back and hips feel. We would definitely give a five except my "air mattress" had to be replaced as it wasn't holding air. But they responded positively and immediately to address the problem, it was shipped the next day, and it was easy for me to replace. I love that defective parts can be replaced (in this case free) instead of replacing the whole mattress. I hope this bed is as good in ten years as it is now!
My husband and I purchased this bed in 2014. It was fine in the beginning, but after about three to four years, I began to ache all over. I noticed quite a bit of sagging (I'm not all that big), but when I unzipped it, to change out the foam, there was no sagging. I knew I could probably get a new cover, but sadly, my husband died and I couldn't lift the bed to exchange the cover by myself. The pain I was experiencing was so great that I just replaced the entire mattress. Perhaps too costly of a thing to do, but I no longer wanted to put more money into the mattress and then learn that didn't make any difference.
We have had a basic queen Personal Comfort brand air bed for 4 years now and like it... our mattress is a 10" thick queen size and was $800 . One of the two controllers went bad after 2 years and was replaced very quickly and hassle free under their 3 year warranty. The bed itself is trouble free.. Never leaks..In fact, the air pressure changes a little based on the atmospheric pressure on a particular day-up or down, but the valves etc do not leak and pump has been trouble free. There is no 'valley' between the two twin mattresses that form the queen size, so 'cuddling is the same as other mattresses. The side rails have held up well. Overall it is a 'firm bed on which we have a cheap foam pad. The main advantage to air beds is that they do not get lumps and valleys like an innerspring. we suggest that you get the mattress 'toppers' at Walmart etc for Much less money.
We purchased the personal comfort bed after watching the video that said it was better than a sleep number bed. My husband and I both have back problems and was looking for something we could rest on. We were unable to rest and got up every morning aching all over. I purchased the bed they suggested and was told I could return it within the first 120 days if I didn't like it. What they didn't tell me was that the adjustable base, which cost $1800, in not returnable. We had problems with the bases when we first received them and had to deal with the company that makes the bases, which is a different company, even had to climb under the bed on the floor, to get it working properly. The people that delivered the bed left without it working . There were even staples sticking out of the bottom of the bases where papers had been pulled off and left the staples. I would not recommend this bed but if you do decide to try it be aware that the base in nonrefundable. I personally cannot afford $1800 for a base that I cannot use.
Think twice before purchasing a bed from Personal Comfort! There is fine print they don’t tell you about, such as, the bed base is not returnable or refundable! We researched for months before purchasing this bed. They had us on the phone over an hour during the initial sale, answering every question we had, reassuring us we had 120 DAYS to change our mind, and also selling us on extra mattress protectors etc, worth hundreds of extra dollars. You only have the website to see the products. And when our bed arrived, it looked like a hospital bed, not like the one on the website. It wasn’t until we started having problems in the first few weeks of having the bed, that we learned that we unknowingly agreed to some fine print, that our base was not returnable. That was NOT made known during the call. We were told multiple times that we had 120 days to change our minds. It wasn’t until we took them up on that offer that, in fact, you cant. On top of that, the bed was manufactured by multiple companies, and the base of the bed ( the part you will have problems with) is made by Reverie, and reverie has a customer service number that, if they have a high call volume, and wait time is more than 5 minutes, you have to leave a message and wait for them to call you back. VERY inconvenient. After 3 months of back and forth phone tag, my control box for the bed was finally replaced, and still would not work properly. I was promised an extension and a compensation for all the trouble, which was never given. But several times I insisted that I just want this bed gone and my money back, and I was denied. And when it went past my 120 days, they said “sorry, youre past your 120 days.” Personal comfort offered a 0% interest for a year, which turns out to be a credit card. I started a dispute with that credit card company. This credit card company did not ask my side of the story, and when personal comfort LIED on many accounts about the status of my account (such as, the customer wont contact us…) the credit card sided with merchant. I have had this bed since July and it is now March. One side of the bed hasn’t worked since 6 weeks after I got it, and the other side of the bed hasn’t worked since about Christmas. You have 4 different companies you work with for this one bed. (personal comfort, reverie, the repair company, and the credit card company.) This has been an absolute DISGUSTING experience.