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Nest Bedding is a popular online and brick-and-mortar mattress retailer. They sell six different mattresses at competitive pricepoints. Most customers are able to find something that they love from heir exciting lines: The Alexander Signature Series®, The Alexander Signature Hybrid®, Love & Sleep Mattress®, Hybrid Latex, and Q3 Latex. From foam to hybrid to latex, Nest Bedding may have what your body has been waiting for.
Urban Mattress is both a retailer and a brand of mattress. They were founded in Boulder, CO in 2008 with only one store and have grown to 14 stores in over 12 cities across the US. Their retail operation carries other mattress brands such as Vispring (the luxury British bedding brand) and Tempur-pedic, along with their own brand Urban Mattress and Urban Naturals. They are also active in social responsibility, donating to local charities in each of their locations. They have a budget line of Urban Mattress bedding focusing on both memory foam and hybrid bedding with a mid-price point to fit any budget.
Based on our aggregated reviews and our scoring method, we recommend Nest Bedding in this match up!
See Our Full Review of Nest Bedding
Nest Bedding: 9.4/10
Nest Bedding: 9.4/10
Nest Bedding: 9.2/10
No Back Pain:
Nest Bedding: 9.2/10
Nest Bedding: $399-$4399
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Everyone wants to get to the bottom of which mattresses are best rated, but it isn't easy from just browsing online. Customers are very happy with these mattresses overall according to our analysis. Although you may not experience the same excitement after buying, a great customer satisfaction score is a good starting point.
These mattresses do well overall in the industry when it comes to support. Their materials offer solid support for the back and hips and help most folks get comfortable. Customers describe that these mattresses are supportive and and don't report loss of support over the short term.
Edge support is important for those that sit or lay close to the edge of the mattress and are looking for a supportive surface. These mattresses have good edge support for those that need it.
Bowling Ball & Density Tests
A bowling ball on top of the mattress is a good way to measure support and firmness. These mattresses are good at being supportive evenly thoughout the mattress.
If you have a mattress that continues to be comfortable for a long time, it's an immediate financial savings. This is one great reason that customers look so hard for mattresses that last. However, there are lots of brands that don't value the same thing. In spite of that, great products still are being built by good brands. These mattresses have good durability for most sleepers overall. These mattresses should do a great job for up to a decade for those of average builds. Those who are heavier may have slightly time.
Get an Instant Discount for Nest Bedding: $100 Off Select Mattresses
Customer satisfaction isn't all that simple to figure out for the average shopper, especially with brands managing their online reputation closely. That said, customers report feeling comfortable with these mattresses overall. But, there were some sleepers that disagreed with the feel. so research more below to consider your body type with the mattress specifications!
Having support layers is essential to the general feel of a mattress and whether it properly aligns the back and spine. These mattresses offer a good supportive surface to sleep on for most sleepers. This means that these mattresses should make you rest easy!
Most customers report that they are satisfied with the edge support of these mattresses. This means that the sides of the mattress will be comfortable for most folks and the mattress will provide a comfortable ledge to sleep on.
Bowling Ball & Density Tests
Some online reviewers use the bowling ball test to measure firmness. These mattresses have good consistency in the feel of their surface layers, which is great for customers that need extra security in buying.
Durability and longevity are deciding factors for mattress shoppers. Getting up to a decade of use out of a mattress is well rated in terms of longevity. That said, mattress craftsmanship and sleeper body weight can affect durability as well. These mattresses do very well when it comes to durability. That said, some with heavier bodies may experience a slight decrease in durability.
My husband and I love our new mattress. We are sleeping better than ever.View More Reviews
Purchased this bed a couple weeks ago and wanted to give it some time to make sure before I wrote a review. This Bed is Fantastic! I did so so so much research and reading of reviews on beds to make sure I picked the right one. I'm still trying to figure out what some of the two star reviews are talking about. I'm almost mad they made me so nervous about purchasing the bed. I purchased the King in medium firmness and it is so comfortable....to the point that I was late for work one day which never happens! Keep in mind, my last bed was an old spring one with a memory foam topper. I think what really sold me was the customer service. The people that I talked to on the live chat were super awesome. I spent 10 minutes talking to one guy about my body weight and trying to decide which level firmness I should go with. Another company I was leaning toward was more expensive and didn't have any Black Friday deals. This wasn't a problem but the way they told me was. They went on about how they are a true mattress company unlike these "phony" other ones and that's why they don't give deals.... and you had to pay 100 bucks for delivery. anyway the customer service was fantastic and in my opinion that wins out every time, especially when it comes to returning something. In conclusion, mattress is great, I'm hoping to be able to get their pillows some day.
I wrote a review before for the Alexander signature bed, but it did not get posted. It was either too long or nest bedding didn't like what I said. I ordered the bed in the king size and medium firmness. At first the medium felt very hard and I had to check the tag on the bed to confirm it was medium. After a few weeks the bed softens up very nicely. Overall the alexander signature is extremely supportive and provided great pressure relief. the main issue my wife and I had was the bed slept very hot. We purchased a foundation from nest that was breathable (we were using new tempurpedic flat foundations). We also purchased bamboo sheets, wool comforter and linen duvet cover and four different bed protectors (two waterproof and cooling and two non-waterproof and cotton). Using the organic cotton bed protector the bed was cool enough to sleep on on most days. Ultimately we returned the bed for the hybrid latex. The bed would be a 5 star product if it slept cooler.
I returned my signature hybrid bed for the signature series "medium" because the hybrid did not feel enough like memory foam for me. The new mattress feels much more like a memory foam bed but maybe not quite to the level I was hoping. The mattress does sleep bit warm but overall comfortable. Customer service has been great.
Great bed and really helps with my back problems
I purchased the signature series medium firmness in the king size. I had very high hopes for this bed. I purchased a $2k bed from Denver Mattress about 1.5 yrs ago and have suffered from back pain the entire time. The Alexander arrived from FedEX (dumped in my driveway. Not nest bedding fault, but a lazy fedex driver). When I opened the box there was minimal offgasing, which went away quickly. I originally put the Alexander on a solid tempurpedic foundation. The bed at first felt much firmer then a medium. So much so that my wife wanted me to send the bed back after one day. After about a week the bed softened up very nicely and is a true medium. After the bed broke in a bit it was with out a doubt the most comfortable bed I've every slept in. The only problem was, my wife and I were waking up every night extremely hot. We were both so hot that it was hard to sleep. We tried two different cooling waterproof bed protectors, and a regular pillow-top non-waterproof cotton protector and bamboo sheets. The cooling protectors made the bed sleep hotter. I then purchased an organic stretch knit cotton protector (non-waterproof), the nestbedding foundation (which is very breathable) and the bed did sleep cooler (although I spent hundreds of dollars at this point). By this time I had already ordered the latex hybrid bed from nest to replace the signature bed. Ultimately, I highly recommend the Alexander signature bed to anyone looking for amazing support and an amazing feeling bed. However, if you sleep very hot you might want to look at the hybrid or latex beds. Also, nest beding was very easy to work with on the replacement. They had me donate the Alexander signature bed. I was able to find a very deserving couple that was sleeping on a 30 yr old mattress that are beyond happy they received this bed. Customer service was excellent from Nestbedding. If the bed slept cooler it would be a 5 star review.
The best mattress I've ever purchased!!!
Really liking this mattress, it's been great to sleep on. So much support and nice and thick. It definitely still smells like memory foam though even after having it for more than a month. I let it air out for a couple of days before using and can still smell it. This varies from mattress to mattress I'm sure but just be aware it can happen.
Happy but at the moment having trouble with my shoulders hurting maybe needs to be softer. Contemplating ordering a king size if I can correct the shoulder ache
Bought this mattress because our $3500 Tempurpedic became senile and lost its memory after only eight years. This Alexander Signature series mattress has been great right out of the box. We have been sleeping on it now for about 6 weeks and NO complaints. We highly recommend this mattress & company. Fast , friendly, knowledgeable service.
Ordered online, wasn't sure I'd like it, but everything turned out great. Super soft and comfortable... my mom likes it better than her bed.
We have recently purchased the Alexander Signature series bed, and holy cow, I noticed a difference in sleep within the first week. I felt more rested, and it was sure comfy. It was really easy to take out of a box and move from the apartment building mail office to our apartment. The box ripped while we were carrying it, but it almost made it easier to grip the round mattress than the handles on the box. I would definitely recommend this mattress and nest bedding to whoever is talking about buying a new mattress. We also were able to try it out at an online mattress showroom we have in the Twin Cities called Sleep Sherpa. So if you are not from Minnesota, look up to see if there are any of those type stores by you!
Shipped quickly and neatly. Love the mattress, it needs a little time to mold into a custom fit the sleeper, and now after the adjustment period, I am finding more peaceful and restful sleeps. Love the financing tool as well! Super quick and easy.
This was our 2nd purchase from Nest for our guest bedroom. We love the Alexander soft and the service Nest also provides. Thank you!
Excellent. Well built/designed and no damage/flaws. I really am happy with this purchase, sleeping has improved and this is extremely comfortable. Sleepopolis was a fantastic resource for study. I chose this over five others. Very difficult decision, but again, I have no regrets.
Excellent customer service throughout the order process and all arrived as expected and on time. Bed is super comfy!
I’ll start by saying that I prefer a spring matress over memory foam but for a foam matress this is far and away my favorite I have slept on. Tried another brand and returned it as it was too firm for my preferences.
So soft. A guy my size, 230 5'9'' sink right in. Great on wife's shoulders as a side sleeper. I myself prefer a bit more firm but highly recommend this mattress and Nest bedding for that matter. Great customer service and great communication.
Love it. A great nights sleep.
We have had the signature medium for about a month, king size. When we first got it, it was really firm, I couldn’t even sleep on it. But, it has softened up a bit, but no much. I have to say that I have since gotten used to it, and I actually find it very comfortable. I am used to sleeping on a pillow top soft mattress, so the transition was difficult, but worth it in the end. I sleep more soundly, and my arms don’t fall asleep anymore. I am a side sleeper, and no more back and hip pain. I do however, wish it was just slightly softer. If you are looking for a softer matress and are stuck between the soft and medium, the medium to me is slightly on the firmer side. I am 5’7”, about 140 lbs. my husband is around 200, but he can sleep on anything. Overall great mattress.
I was hesitant to try buying a mattress online. I'm glad I did and I wish I hadn't waited so long. This mattress is not as soft as our last one but after sleeping on it a few nights, I realized that it is more supportive but still soft enough to snuggle into. Our previous mattress (from a retail store) in retrospect was too soft, didn't give enough support and was twice as expensive. This is a much better buy. My husband and I both love the new mattress. I'm glad I didn't go with the medium, it wouldn't have been plush enough for me. This feels more like a medium soft mattress. It was easy to set up. It's been over a month now and so far so great!
I own a king Tempur-Pedic Contor firm, spent $USD 3300 several years ago and my wife and I really love it. The Nest Alexander firm king we purchased two months ago is absolutely fully comparable to it in terms of comfort and full body support at one third the price. Excellent value for the money, we cannot distingush any differences between the two mattresses.
We had a spring mattress prior, never had memory foam. When needed, and overdue for, a new mattress, spent much time looking at mattresses and reading reviews. We got our mattress from Nest almost 4 wks ago. I like a softer mattress then my husband so compromised with a medium of the alexander signature mattress. Husband noticed a little outgassing, but I didn't (i do use 2 pillows). I did not feel there was any breaking in time, mattress was comfortable right away. Both of us are comfortable with this mattress although not sure it helps with my husbands back pain. I have a problem with hot feet so i was interested in the cooling of the mattress. The bed warms up under your body torso but elsewhere is cool. That helps me because i can move my feet and it is cool anywhere they are. There is some collapse at bed edge but has not been a problem and I do sit on edge to put socks and shoes on. It is difficult making bed, may be because set in platform bed and diff to get sheets around corners and edge- too heavy to lift corners up.
Was skeptical, but now a believer. Great night sleep.
Very comfortable mattress, but their customer service is what makes this company stand out. Excellent.
I purchased the Alexandar signature series and I couldn't be happier with my purchase! One month in and it's as comfortable as ever! It's hard to want to get up in the morning...
I cannot find the words to express our satisfaction with The Alexander Signature Series Mattress. It is the best mattress we’ve ever owned. Period. Back problems gone. Pressure point pains gone. Stiff joins in the morning gone. A perfect night’s sleep every night since it arrived. We could not be more pleased!
I'm in the process of contancting the company to try to change my mattress for the medium firm because the signature firm is almost like sleeping on the ground imo. I've had it for a month and a half and I've tried jumping on it and tried to break it in but it feels really hard. I'd go for the medium at least. 3 stars for positive customer support up to this point and the ability to finance through affirm
My review is not about the mattress itself since I only had it for a day but about the way it's been delivered. I received a notification that my mattress will be delivered yesterday. I took the old mattress down and started waiting at home. It was getting late and I was wondering why it has not been delivered yet. I opened the door to check and found the box lying around by my rose bushes far from my door and one side of the was box open as if it has been thrown. They did not even knock on the door, apparently just throw it and left. Believe me, I get lots of deliveries and I've never seen anything like this. So frustrating. It made me question whether I bought my mattress from a wrong company.
I am writing this review from my nest bedding mattress right now. My significant other and I are overjoyed with our decision.
This is our first memory foam mattress, to date happy with the quality. The mattress is firmer than I’m used to, but have been resting well. Maybe as it gets used it may loose some firmness but I would be okay with that. The delivery and set up went as planned no complaints.
Night #1 on our new Nest bed.... Well, we've tried 3 beds so far and we may have a winner!!! Thank you Josh in the Denver Nest Store who helped me with deciding on a model. Joe Alexander- after 1 night on our Alexander Signature Soft King - my husband got up and said his back felt good and the bed was "pretty good". That is a high compliment after 3 months of rock hard "soft" beds. And after 2 failed mattresses. A suggestion: R & D should come out with a mattress for waterbed lovers. We had ours about 20-25 years and it wore out. I know I'm not the only person who loved their waterbed and is now looking for that cushiony feel but is struggling. I hope we found our new bed!!! Looking forward to night #2!!! Kim 😊👍🏼🙌🏼
I sincerely regret purchasing this mattress, because pretty much all I think about when I'm at work is getting back into bed. I recently decided that it was time for a new mattress and after inadequate research settled on a Purple. I know several people who claim, verbatim, that they are "obsessed" with their Purple, but it was entirely too firm for my liking. I realized that as a side sleeper I much prefer a softer mattress. When the recycling company came to pick the Purple up when I returned it, they told me a lot of people return them. I purchased the Nest Alexander Signature Series in soft, and I AM obsessed. It's squishy without compromising support, you sink into it but not so much that you get stuck. I do still think it has a memory foam feel to it even with the quilting, but it's not as pronounced or slow to react as many memory foams. If you're a side sleeper who loves feeling like you're sleeping on a cloud, I highly recommend the Nest Alexander Signature Series mattress in the soft comfort level.
I love this bed! It's the best bed I have ever owned. The only bed I have ever slept on that felt better was in a fancy hotel and even though I looked under the sheets and googled the bed, it was not available for retail. I slept on my friend's bed that is the same as this, and bought mine based on that. I'm so glad I did!
I just got my Alexander Signature Soft Mattress and I LOVE IT!!! I've never had such an amazing mattress. When I lay on the mattress, it hugs me in all the right places and gives me support where I need it. I feel like they actually made me a custom nest for my body! I had the Purple Mattress before, and after Nest Bedding, I realize how uncomfortable the Purple Mattress was. Purple sells you a slab of rubber with holes in it and markets it as a bed. Nest sells you the Rolls Royce of mattresses with the finest materials at an affordable price. Don't fall for Purple's creative marketing. if you're looking to buy a bed, buy a real bed from Nest. If you're looking to buy a science experiment, buy a mattress from Purple. Even better, Nest customer service is AMAZING. I called in and spoke to Amber because I had some concerns with being a little warm at night, probably because of the mattress protector I was using (which I purchased from Purple) and she sent me the Nest Cooling Mattress Protector (which I'm very excited to try) FOR FREE!! You can't beat a company that cares about the products they make, and the customers that buy it. Beds are different for everybody, some people like Purple but I definitely prefer Nest Bedding. If you're looking for a Mattress give Nest a try, you'll fall in love! (and deep soothing slumber) Thank you Amber for making my sleep experience awesome! Very excited to try the cooling mattress protector!
Bought the Medium mattress but it was too soft. Sent an email to the company to ask about upgrading to the firm mattress as we were within thne100 day time frame. Received a reply from the president of Nest almost immediately confirming that the new mattress would be shipped as soon as it was manufactured. It is perfect and Nest has a lifetime customer
I had tried a Casper mattress and found it too hard, as I am a side sleeper. The purchase and shipping with Nest was easy. For the first night, I found the Alexander soft mattress to be too soft, but it took about two weeks for either the foam to firm up, or for my body to get used to it. I am now really liking the softness of the mattress, as it is plush on top and more gradiented below, while some other mattresses have a top plush layer, but you only sink until you hit a harder layer below. There was no odor with this mattress, the quilting on top is lovely and is nice enough without a mattress pad, and my dog absolutely adores the bed.
I tried 3 different beds to help my side sleep aches and pains and the nest alexander signature was the best for me. Company were great to work with.
We've never slept on memory foam before, so this purchase was a huge decision for us. We were coming from a 13 year old Sleep Number that couldn't be salvaged any longer. It took some getting used to for the first month, but I'm so glad we switched. No more morning back pain! Still adjusting to how it feels as a side sleeper and still healing from the joint pain the other mattress caused, but every day is better. Thank you Nest!!! I hope to buy another for our guest room one day.
Liked what I felt in the store, but it feels a little less magical at home. However, I can't complain much because it still really beats my old crappy Serta.View More Reviews
Unlike many mattress stores that I have been in, this experience was far from pushy -- and I had a lower budget, but experienced great service and a good overall experience. In the end, selected one of their urban mattresses and am very pleased with the feel of the bed. Good stuff!
Just bought from the Berkeley branch and it was such a great experience. Todd was amazingly helpful, but not pushy at all. He just wanted to direct me in the right direction and in the end, I got an Urban Mattress that I just love. Couldn't be happier.
I had a great customer service experience when I went into Urban Mattress -- not pushy at all and I felt like I got the right bed when I left. Unfortunately, the bed isn't as comfortable as I first thought it was. It is a bit hard in the cold weather and I sometimes wake up with back pain. Still going to see if it gets better, but waiting to see.
Just bought an Urban Naturals mattress. I was really excited about the idea of it being all natural after some of things I read online about VOCs. Overall, it feels like a great mattress and I really don't mind that I paid more than a Casper for it being natural and not hurting my baby and me.
Great experience in the store and great experience when I got the mattress. The delivery folks were really friendly and the mattress ended up being the perfect thing for my back pain. I couldn't be happier.
Had a good experience in the store, but afterwards didn't get my mattress for over 3 weeks. There was a lot of back and forth, and I finally got it, but there wasn't good communication during that process and the company should try to get better at this piece of their customer experience. Overall, bed is okay.
I feel like I might have overpaid a little bit. I didn't do a lot of research because my friends told me about Urban Mattress. After I bought the Urban Naturals model, I looked online at similar mattresses and think that it may have been a little bit on the expensive side. Not a complainer, but should have looked at what was out there before I shopped.
Got my mattress from the Berkeley store and it was a great experience. Todd was amazing, not pushy, but helped me find what I needed. After that, I feel like I am actually sleeping better and living better as a consequence. Great stuff!
Bought Dunlopillo Harbor Lux Queen in June. By August, both sides sloped outward and there was a ridge down the middle. For $1,200, you would think it would have been a good quality mattress. It wasn't.
Won't be shopping here ever again.
Update: Amazing customer service! Got a message from Nathaniel, the owner. He said it sounded like a warranty issue. He offered to exchange my mattress, including exchanging it for a more expensive mattress, at NO ADDITIONAL EXPENSE. I picked another mattress I liked, and it will be exchanged next week. I was not even charged for delivery. Will be sending my daughter here to buy a mattress next week.
Won't be shopping for a mattress any place but URBAN MATTRESS.
I have only had one other mattress shopping experience, and it was DREADFUL (MattressLand, Springfield VA), so I don't have a very large basis for comparison. But, I DID end up buying a mattress here, so I am giving it a thumbs up. The staff was nice and not pushy at all. Answered our questions and provided a little guidance, and helped us find a great mattress. They provide free delivery to my house, free removal of the old mattress, and/or will help you to move the old mattress to a guest bedroom (or wherever).
Bonus: Urban Mattress donates 2% of the purchase price to a charity of your choosing (you can select one of four). I thought that was a really nice touch.
What a great experience! Our first day of shopping for our teen son's new bed set. We are not impulse buyers and very rarely make a purchase at our first stop. Josh made this an easy and painless process! Prices were comparable to other places and included a warranty and trial period. Thank you Urban Mattress!
Best experience I've ever had buying a mattress! Ethan at the Denver location was incredibly helpful for my husband and I when we decided to upgrade to a king bed. They encourage you to really lay on the mattresses and even turn on relaxing music for a full experience. They don't push certain beds on you and do not seem to be working on commission. Additionally, Ethan honored a sale price that we talked about even after the sale was over. Overall an incredible experience in terms of customer service, and the bed we're getting is the most comfortable I've ever slept on!
A Company with Heart I learned a lot about Urban Mattress Denver on a recent visit. The people at this company are doing some really great things outside of the sales floor. For instance, they support a program that helps convicted felons find work. This reduces recidivism and adds to the overall health of the economy. Plus, it's just a good thing to do for folks who may be looking for a second chance in life. There are some really wonderful mattresses at Urban Mattress Denver. I was really impressed with the upscale ones made by Vispring. Ethan, the owner, told me that The "VI" in Vispring stands for the Roman numeral 6. It represents the six turns to each coil. That makes a difference, believe me. You should try one out. This is a really great store with even better people. Sleep well!
The guys took time to ensure we picked the right mattress and they also have some pretty awesome financing options. Highly recommended for anyone that is in the market for a new mattress or Tempur-Pedic Thanks again!
Great experience! I was a little wary about buying a mattress - it had been a while and you hear stories about mattress salesman, but Urban Mattress totally went above and beyond expectations! We walked in, were greeted by two friendly, easy going salesmen, offered a beer(!) and then Ethan, the owner, listened to us. He guided us to a mattress that, immediately, felt right, but showed us a handful of others just to compare. He knew exactly what we were looking for and made the whole process smooth and easy. The price was competitive with what we had been looking at online at another place, and he threw in a mattress protector for free (a win-win for them since they have a 90 day return policy). They stock locally made mattresses with 15 year warranties. They also support local schools and non-profits and all-around nice people. Highly recommend!
This was my first ever dealing with a mattress store, but this will not be the last. Any future business that I have will be done with Urban Mattress. My situation was slightly odd but Ethan made everything a breeze. He was extremely knowledgeable about the type of mattress that I needed, and even set it up to be delivered to my new apartment. The delivery itself went so smoothly and the movers were courteous and quick! Overall this has definitely been a 5-star experience and I can't recommend these guys/gals enough! Thank you Ethan and thank you Urban mattress!
Don't know where to start, but I simply can't say enough good things about my experience shopping at Urban Mattress...I just moved from Chicago, and making a long drive plus moving heavy things left my body completely shot. With my other shopping options, I was going to have to be without a bed for a few more WEEKS. I'd gotten a quote from UM a few weeks before I got here, so I decided to follow up with them- Ethan, specifically- and he not only honored the original price he gave me, but made sure I had my bed within 48 hours. He was an absolute delight, and this bed is a dream (see what i did there?!). Don't bother with other options- this is the way to go. THANK YOU for a wonderful experience!
I went to this place because of the great reviews and quickly learned that this place was nothing like others described except for the ones that show they got lack of service as well I walked in to buy a mattress the owner actually came up to help me I was there maybe six minutes trying out a couple beds with another customer walked in and he walked away after helping her he did some work on his computer I was confused as to why he stepped away maybe was because I had too many questions concerning the way the beds were made and the quality of the material. I thought those are common questions and fair to ask especially learning that buying a bed is no easy task. During that time I also noticed a shift in his attitude which was sort of alarming being that he bragged about the beds he has that he designed and created except for the ones that are over $10,000 when I walked over that section and at that time he decided to come back over and talk to me (I tried this on purpose to see what he would do) It was clear as soon as I did this what kind of person he was. He doesn't really have patience for someone buying his lower end beds which makes no sense to me he should just open up an all high-end bed store. I went elsewhere and bought a great bed and a much better deal than what I think much better quality from all of my research and visiting various other stores
This was an enjoyable experience. Large selection, fair prices, nice people to deal with. They lived up to their word and delivered as promised. My wife loves the mattress. We feel good to recommend.
Looking reviews, this place looks like quite the mixed bag. And while I cannot speak to the full shopping experience, I can speak my visit to their Colorado Blvd store. While I feel we were steered towards the extremely expensive mattresses, I can not think of a sales experience that didn't start by showing me the top of the line so I could "compare" property. That is sales, and I have learned to accept it. After learning why a mattress can cost more than my car, we spoke with a gentleman named Ethan who I believe is one of the owners. He was very knowledgeable, and also told us about what they are doing for charity in the Denver area. They specifically contract with a group that works with recently released convicts so that these who are entering the workforce with a large black mark on their CV an get work and d all for both themselves and an employer. Also a portion (I believe we were told 2%) of the sale is donated to local charities. And if you of not are for the charities they normally donate towards, you can request they donate it to the local charity of your choice. That is pretty awesome! Anyway, the only reason I would not purchase a mattress from Urban Mattress is that I have a family member in the industry and I know that Thanksgiving would be horribly awkward for the remainder of my years if I were to by a mattress from else. Granted if Ethan could get me g killer deal, I might be willing to live with some extra awkward with my stuffing.
I have had the mattress for 2 years and it is still just as comfy now as the day I got it. Got a bed stand for it a couple weeks ago for it. Easy set up. Great customer service, good prices.
Who knew trying mattresses could be so enjoyable? My fiancée and I went to three different mattress stores to try mattresses, and not only was the experience here so much better, but the beds were too. Johnny and Ethan helped us out with our purchase, and they did a great job. They tried to keep us in our price range, and left us alone to try things out, while at the same time answering all our questions. Also, stellar drinks.
We just had an amazing team deliver a HEAVY king mattress up our very old staircase. Urban Mattress has been an awesome team to work with, from the service in the store to the quick and professional delivery.
My husband and I were both waking up with back pain so we went in "just to look" but were so blown away by the quality and price we left with a brand new adjustable king bed. The bed was delivered the next morning and the crew even moved the existing bed into our guest room for us. The shopping experience was not just easy but enjoyable! Thanks UM!
Great customer service and a great mattress is what you get at Urban Mattress Boulder. I worked with Ken and got a knowledgeable sales associate. I initially got a mattress that was too firm and Eric was terrific about exchanging it for a different model. No extra cost to deliver to Nederland (twice!) and the guys were on time, quick and professional. I ran the mattress store gantlet doing research before buying, visiting 9-10 places. I found UMB was the most customer friendly of the group. After having back pain for a year, I finally bit the bullet and invested in my sleep quality with new mattress. Their product is more expensive but of much better quality and ultimately the 15 year no sag warranty sold me. After a month sleeping on it, I am extremely happy with this purchase and my buying experience. I will be buying from them again for our guest room. I highly recommend Ken and Eric over at Urban Mattress Boulder.
If you are looking for a mattress that is something out of the ordinary or have very special requirements, this is the place. It's family owned and run and the family member I worked with was incredibly knowledgeable and helpful. No high pressure but was happy to spend time with me and write up a proposal even though I was not ready to buy immediately. These are high cost mattresses but worth it, given that they include a lot of natural components, not just the mass produced trend of the year. They even called me in advance of a special sale recently to let me know the savings on my choice. It's wonderful that they don't upsell by package pricing like a lot of the chains. You can actually get "just" a mattress if that's what you want and need. We had recently already changed our base and want to assess that before changing another aspect. I will be back when I am ready to make the purchase of this model or the more expensive one I am still considering as there are pro and cons of each and a higher end product I have had in the past.
We needed a mattress four our son who just moved to town. Urban Mattress was the perfect choice! Eric was super friendly and helpful, guiding us to the perfect mattress. Delivery was free- and we had the mattress the next day. This is definitely the place to go for a quality product and excellent customer service!
Great experience for a great quality mattress. Confident sales team. No nonsense. In and out in 20 minutes. Mattress delivered 3 hrs later. Easy. Thank you!!
Best mattress store and customer service! Billy, Eric, Alexa and Ken were all so helpful and experts at helping us find the right mattress. We thought we found the perfect mattress and it turns out it was too firm for us. They exchanged it for the true perfect mattress after lots of visits and conversation about what we wanted in a mattress. We love it! We truly apprciated how friendly, caring and knowledgable they all were.
Superb service. Have never slept better, and don't want to get out of bed in the morning!! They were even willing to give me a temporary brand new mattress until the swell fancier one I bought was custom made. Everyone I came in contact with were wonderful and helpful. Delivery guys were clean cut, thoughtful, on time, reliable, nice, well trained, and as a bonus, delightfully funny.. overall shopping at Urban Mattress was dynamite experience. Highest recommendations,, I will never shop any other mattress company in Boulder..
I spent 6 months gearing up to buy a mattress because it's a major investment! I couldn't be happier to have gone with Urban Mattress. I originally purchased a firm mattress that ended up not being the right fit for my husband and I. The guys at Urban Mattress made the exchange easy, guilt-free, and super convenient. They GENUINELY care about getting you the perfect fit. Not to mention, the quality of their products is unparalleled. Without question, I will be telling everyone to go here to find their next mattress.
Excellent service, excellent knowledge, and we feel like we made an excellent purchase! Really very happy with our experience today and will be back for our next mattresses!
I highly recommend this mattress store. Very knowledgeable staff - the owner has been working with mattresses for almost 40 years. They have incredible quality mattresses at a very reasonable price, and are not a chain store. 10 year warranty. I found the owner extremely trustworthy, I think the whole transaction took 15 minutes because I told him exactly what I wanted and the price range, and he took me to the exact bed that I needed. That kind of service requires a certain kind of knowledge, intuition, and artistry that can't be found in sales people that have been in the industry for five months and work on commission. Plus the mattress will end up in my house for free within 24 hours. Honestly how could you ask for more.
Needed a mattress for my son's new big boy bed. These guys were awesome! I really appreciated that the sales guy was not pushy and he made delivery arrangements so quick and easy. I made a mistake to order the wrong size mattress and he took care of it without any problems. Great service, awesome mattress! The transition from crib to bed was so easy! I think the super comfy mattress helped. Thank you!
Very nice mattress store with high end choices. They have mattresses that cost 20 K plus made of horse hair and fine stuff.. :) really seriously. I just had to pick up a metal frame for my very plain but comfortable king size bed and found out a lot about many amazing mattresses. The gent was very nice who I talked too but I can never see spending 20 k on a mattress. Seems silly.
In the middle of a mattress emergency purchase they were calm, didn't take advantage of the "had to have" situation, the mattress was on time with tons of very helpful options and communication prior too. We were on the 4th floor, no elevator and not a single "look" or complaint, just wonderful! Oh, and the mattress is probably the best we have EVER had!!
We bought a queen sized mattress here today and had a very good experience. All salespeople were friendly and helpful. They weren't pushy, they gave us a few options and then left us to decide. We chose a mattress that was comparable to others we had seen in town and about $100 less than what other places were offering. The ambience was also nice--there's a water feature, fresh coffee, and nice lighting. It made me feel like taking a nap, which might be the point! I would definitely buy from them again! Oh, and free delivery is a nice touch!
FANTASTIC! Don't buy a mattress anywhere else. Service is great and the mattress is amazingly comfortable. The salesperson was extremely patient as we tried out a TON of mattresses and then referred us to the owner for a recommendation when we were couldn't make up our minds. Once we explained our dilemma (differences in softness requirements) he actually recommended a much less expensive option than we were originally considering - and we're both very happy with it. Slight delay in delivery (hour or so) due to confusion with the address but they called immediately upon realizing the number had been written down incorrectly and followed up with me twice. I'll never go elsewhere for a mattress!
Very positive experience from the moment we walked through the door until mattress and accessories were delivered.