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Nature's Sleep has been in the mattress game for a while -- and their average prices are a bit more expensive than others on the list. However, they have an eco-friendly touch that ensures that what you are buying is good for you and your environment. Their big differentiator is gel foam, which provides an added layer of support to aching joints.
Urban Mattress is both a retailer and a brand of mattress. They were founded in Boulder, CO in 2008 with only one store and have grown to 14 stores in over 12 cities across the US. Their retail operation carries other mattress brands such as Vispring (the luxury British bedding brand) and Tempur-pedic, along with their own brand Urban Mattress and Urban Naturals. They are also active in social responsibility, donating to local charities in each of their locations. They have a budget line of Urban Mattress bedding focusing on both memory foam and hybrid bedding with a mid-price point to fit any budget.
Based on our aggregated reviews and our scoring method, we recommend Urban in this match up!
Natures Sleep: 8.3/10
Natures Sleep: 8.2/10
Natures Sleep: 7.9/10
No Back Pain:
Natures Sleep: 8.9/10
Natures Sleep: $499-$3950
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We all want to see what customers are saying before we buy a product -- especially a pricy one. However, it isn't always easy to make sense of the takeaways when confronted with a bunch of brands. We did an examination of reviews and sentiment and discovered that sleepers rate these mattresses above average overall. However, some couldn't get as comfortable. Make sure to read on for added specifics.
These mattresses are above average when it comes to support. Though some reviewers don't agree 100% with the firmness specs of these mattresses, the majority of customers like the level of support these mattresses have.
Edge support is really important for those that struggle with mobility or like to lie close to the side of the mattress. These mattresses have good edge support and they should support most customers comfortably.
Bowling Ball & Density Tests
Many mattress reviewers use bowling balls to test firmness and support. These mattresses do well at providing even support throughout the mattress, which means they should do well comfortably responding to your body.
Durability and longevity are deciding factors for mattress shoppers. Today, mattresses that last between 7 and 12 years are considered durable with average use. However, some of the things that could affect durability are material quality and sleeper size. These mattresses do a great job with durability overall. There are some heavier folks that may experience a decrease in longevity.
Check the Prices For Natures Sleep: Get Today's Prices
Customer reviews are a powerful resource for finding out if a product will match your needs. Customers rate these mattresses highly for comfort, but there are some that didn't feel as good with the mattresses. Take a look at the reviews and specifics below to learn if these mattresses will work for you.
Having the proper supportive structure of a mattress is essential to its feel and whether it is beneficial for the back and spine. These mattresses offer a good supportive surface to sleep on for most sleepers. So, if you were worried about support for these mattresses, you can rest easy!
Most sleepers feel that the support towards the edge offers comfortable resistance. This means that the sides of the bed will offer resilience and the mattress won't sink under your weight.
Bowling Ball & Density Tests
It's popular to test support by resting a bowling ball on the top of your mattress. These mattresses have good consistency in the feel of their surface layers, which is great for customers that need extra security in buying.
If you have a mattress that remains comfortable for years, you could save thousands. And that totally connects to why durability is such a big factor for mattress buyers. However, any shopper reading the reviews knows there are brands that seemingly don't care about the same thing. In spite of that, great products still are being built by good brands. These mattresses are rated well when it comes to longevity. Unless you have a heavier build, these mattresses should last for up to a decade easily.
Very comfortable topper. Made a big difference sleeping and a lot less tossing and turning. Only complaint is the odor. It still has not gone away after three weeks. I am very sensitive to odors and have a keen sense of smell. The topper has a foam smell.View More Reviews
Opened the mattress topper and found a large 4 inch cut in the mattress topper (on the inside and not related to me opening the bag). Followed the instructions to give it 24 hours to open up and placed it on my bed. Slightly larger than my bed but within reason. Placed the enclosed mattress cover on the new mattress topper and my original mattress. The cover is smaller than the topper and had to be yanked to fit. The seam shows that it really is too small for the topper.
Either way, this is a trial to see if we want a new memory foam type of mattress but I would not buy this brand if their quality is this poor. I also would have no clue how to return this as it was smashed so tight and wrapped so tight to fit back into the box it was delivered would be impossible.
It took a few days to get used to the memory foam pad, but once i did i really like it - the density is just right. We have a new superfirm king mattress and this was the perfect combination to put on top to make the bed feel just right. I've only had this a month and am hoping that it keeps it's shape for some time, but even if i have to buy a new one, it will be cheaper than buying a whole new mattress that had the extra memory foam built in on the top. I put a regular quilted cotton mattress pad on top of the memory foam so it doesn't 'sleep hot' and is just right. I let the memory foam air out for a week before i put it on my bed and there is no chemical smell at all.
I was nervous about the smell that this mattress pad has mixed reviews on but desperate to get a chance at better sleep, due to severe neck and shoulder pain so I unwrapped and used it the first night after only 15 hours of airing/ expanding.. The odor was noticeable and certainly I would catch big quaffs of bad odor when I moved... So I decided to test my theory that if I " walked on the mattress cover in baby steps" over the day, about 4 different times, I would effectively squeeze out the odor and get fresh air into the cover. Well this intervention made s huge difference that the odor was not noticeable by my second night... So if you have a few minutes during the day of airing, try my method to see if it helps speed the airing process.. BTW: my neck and shoulder pain dropped by 60% within the 2 nights I used this... I used to dread going to bed but now I can't wait! ( placed this as a topper on a quality futon mattress). After further research, I am also going to cover my new topper with a waterproof mattress pad as research shows people lose at least a Pint of water every night and some of it soaks into the foam... I learned a lot about foam toppers and all bed types from the blog called "Sleep like the dead". ( I am sleeping on the futon b/c our bed is 16 yrs old and the futon is more new and is a high quality futon mattress.. Waiting to buy a new foam bed once I have saved all my penny's up.)
Very comfortable, great sleep until....my dog who has always preferred to sleep in his own bed discovered how much better my bed is to sleep on. Now I have to fight with an 80 pound dog for a few inches of space.......
We have a Number bed that has been uncomfortable almost since we bought it. Both my husband and I would wake up in pain, so we decided to research memory foam toppers. We found this one on Amazon at a fairly reasonable price compared to the ones on the Natures Sleep own website. Unfortunately it has not helped my aches and pains although we will continue to use it. It did not have an overpowering smell (and I am very sensitive to scents) and it was fully fluffed up in about 12 hours. We were not able to wait a full 24 hours to sleep on it so I was relieved it was full prior to then. I think our mattress is the real issue, not the topper so I am giving it 4 stars.
I am a long time user of memory foam bed toppers. I ordered this item because the dimensions and density looked perfect. Now, after sleeping on it for a week it is indeed just what I wanted. It is long enough and wide enough to fit my king size bed perfectly.
Very little prep, took out of box unrolled and let rest for a couple hours and it was ready for mattress cover and sheets.Guests say it was very comfortable sleeping, didn't shift or bunch. Also told me it did not make them feel hot. Great way to rejuvenate a tired mattress.
Both me and my wife are very in pressed by Nature's sleep Memory Foam mattress cover. I was a bit hesitant at first, but once I got it I didn't know how i ever got along without it. It's all but completely restored the softness to my worn out old mattress. It has made restless nights a thing of the past. Both my wife and I have not slept so well I years. Highly recommended.
We received this mattress topper as a wedding gift from my bridesmaid/best friend It has made all the difference for us and our sleep. It did smell a little at first, but we let it air for 24 hours and then there was very little residual odor. It doesn't bother me at all, and I tend to be very sensitive to smells and chemicals. As far as comfort, I wish we had bought this mattress pad a year ago! (We have two cats, and our cats really seem to enjoy the mattress pad too!) Our mattress is okay, but old, and kind of springy. The first night we slept on the mattress pad, we actually overslept. I woke up feeling well rested, which didn't used happen nearly as often as I would like. I'm only 29, but I have significant joint pain, especially in my left hip. It's been bad enough in recent months that I couldn't lie on my left side for more than 30 seconds. Now, with the mattress pad, I can lie on my left side without hardly any pain at all. My biggest problem now is that I don't want to get out of bed in the morning! I fall asleep faster, don't wake up in the middle of the night hardly ever (which used to be a big problem for me) and sleep later than I used to. For anyone who has trouble with joint pain or pressure points from their mattress, I highly recommend giving this topper a try! Bonus: the sheets still fit, no problem!
All the reviews we read said that the chemical smell of this topper was gone within a day or so. I expected some smell because it as memory foam, but the smell on ours was horrible. We placed it in the guest bedroom and even with the door closed the smell permeated the hallway. We had to open the windows to help eliminate the smell in the hallway. It took almost a week before enough of the smell was gone where we could move it to our bed. We have slept on it for a month and it is already losing its firmness. We bought this particular topper as it was suppose to be 4.5 density, but it is not performing like it. We can still smell the topper when we uncover the bed. For the money, we are disappointed with this topper and it definitely was not worth the money that we spent.
Updating after owning 1 year: This useless. It is kinda comfortable for a couple months. Then after that, it actually is worse than just an old mattress. The foam is cheap, and becomes worn out after just a few months. Don't waste your money or be fooled by the positive reviews. Most of which were paid for by the company.
This item is ok. It made my very firm, older mattress more comfortable, however, the "memory" bounce back lasts a couple weeks at best. It then just becomes, foam. There is a reason high quality foam mattresses and toppers cost more, because they are superior products. As I said, this product is ok. Still a little over priced for what you get. If you really want a foam topper, and can't afford a better quality one or a foam mattress, then this is a decent, lesser expensive alternative. But don't expect top quality at discount prices. You get what you pay for, and this is just ok.
We bought a new extra firm, king size mattress due to back pain. After a couple of weeks I thought the bed was just a little too hard. It was great for my back but my shoulders weren't so happy while side sleeping. It costs $150 to return the mattress and then you only get credit to exchange for another, more expensive mattress. This was an option, but in my opinion, not the best one. I ran across a review of the Nature's Sleep mattress topper. I bought the density and thickness that seemed good for our situation, and our problems are solved!
Some things others have mentioned-
1. The smell- yes, memory foam can have an odor. My experience with this topper is that it was very minimal smell and aired out within the first 24 hours as we let it come back to size. (It comes rolled tightly and vacuumed packed)
2. The height- It is 2.5" thick, so yes, it adds height to your bed, but we bought a low profile boxspring, and all is well.
3. Discoloration- our last bed had a memory foam topper attached. We have seen that memory foam products due tend to have a yellow color from exposure to light. This topper did have a few yellow discolored spots (in stripes almost) from areas where plastic wrap and tape were thicker. It won't show once it is on the bed, and is a natural thing that seems to happen to memory foam.
4. The cover- LOVE IT! It fits great over the topper, mattress, and mattress pad and feels great too.
5. Heat- We have not noticed any different in feeling hot with the topper on the bed.
Overall, seems like a great product for a great price. Highly recommend it! We have slept very well in the couple weeks since adding it our bed.
We were very hopeful when we ordered this seeing all of the other high reviews. As soon as the package arrived, we had our doubts. The foam was completely different than what was pictured. Instead of the off white, it was a dark grey. After the seller assured me that it was the same, just a different color, we put it on the bed. Three weeks into trying it, we finally removed it at 2:30 this morning. It was so hot and so soft that it was causing sleepless and restless nights. Very disappointed.
We received this mattress and followed the instructions. The one-page manual gives this disclaimer: "Memory foam may have a minor odor when the mattress topper is opened as a result of the unique manufacturing process. This odor is harmless..." This is an understatement! This mattress WILL (not may) have a strong odor. And that odor is NOT harmless; my wife got headache and I got a scratchy throat from our first night sleeping on it. It just smells like other memory foam pads made with formaldehyde and other carcinogenic volatile organic compounds. The specifications of the mattress on Amazon says CertiPUR-US approved. After our experience, I do not believe it! Where is the proof that the mattress that I received is CertiPUR-US approved? Nothing in the manual that I received states that! There is no included certification in the product.
Best decision I have ever made, I have an older spring mattress and was starting to get lower back pain after tossing and turning at night....did a ton of research and found this topper to be a good one with the higher density rating 3.5lbs - 4.5lbs. Lots of the toppers you see on here do not even mention their density and if they are only 2lbs - 2.5lbs you will fall right through and be wasting your money. This topper does not get hot like the older ones and is comparable to the gel toppers that way. I can actually sleep through the night now and I find that I did not even realize I had been getting horrible interrupted sleep for 10 plus years! I feel so much better now in the mornings and find myself wanting to lay down on my bed for 30min everyday right after work to take the pressure off my spine and decompress. I even got a personal call from the owner of Natures Sleep because I had found the topper on sale for $50 less right after mine was delivered, he credited me back $50 on my VISA without any issues.
Amazing product, amazing owner/developer and I would buy this again and again, if you don't have $800-$1,500 to spend on a new mattress right away, get the topper like I did and you will be amazed and how well you can sleep! I'm saving up now for a Nature Sleep mattress and it will be my next purchase. Don't be afraid to just buy it, stop looking up more info online and getting more and more confused....I promise you will not be sorry you purchased this topper. I am a real person, 32 years old Father of 2, 6'3" 200lbs that loves his sleep!!! Good Luck!
Not that soft - bought a cheaper version from Costco several years ago and it was MUCH better. If you have your thermostat set at 70 or less then the pad is stiff and hard. Also, the cover that was shipped with the unit was yellow and stained. GROSS
I am pregnant and purchased this topper to help with extreme hip pain. The topper came in a medium-sized box and was wrapped very tightly in plastic. My husband opened it and was blown over by the fumes. We decided to let it air out, not knowing how much time it would need. I gave it a solid week (out of necessity). We draped it over a chair outside during the day and brought it in our garage at night. It made the entire 3-car garage stink. After a week I was desperate for some pain relief from my hips & decided to try it on the bed anyway. I could barely take the smell. I slept on it for 3 nights. It does help take the pressure off my hips but it made my low back (near tailbone) hurt instead. Also, it feels like I am sleeping in a ravine. No sleep. I tossed and turned all three nights (currently up at 4am writing this review). Now I am terrified that I have ruined my regular mattress with toxic fumes. I hope the smell goes away. I have requested a full refund from the company....we'll see if they take it back.
Update: The company owner contacted me to try to make things right. I highly respect this as it is rare to receive good customer service. I changed my 1 star (described as "I hate it" by Amazon's rating system) rating to 2 stars (described as "I don't like it). I could not give it three stars ("It's okay") because it was not okay for me. I'm not out to ruin anyone's reputation. It did help with my hip pain, but it also did cause back pain. However, my mattress might also be the culprit to the foam mattress topper sinking. So, in all fairness, I can't blame it all on the mattress topper. I have no idea how it performs on a different surface. I cannot, however, adjust my opinion on the smell. It was just too much for me. But, this does not seem to be a consistent complaint with other users of this product, so maybe I'm particularly sensitive.
Seemed OK but the cover had yellow stains that looked like tape. Another review mentions this. Item arrived quickly but with no instructions or packing slip. There was a small tear in the foam (not from opening I guarantee). Decided to return rather than risk it my $200+
I was thinking it was a mistake to order this mattress. It had a strong smell and seemed too hard. But when I got out of bed after sleeping on it the first night I was amazed.
My feet were not pins and needles when I stepped out of bed. My
back felt great. No pain or stiffness anywhere on my body. I actually look forward to getting in bed at night and feeling the support and comfort this topper added to my mattress.
I still get a bit of the chemical smell sometimes but nothing too strong. The only thing I would do differently would be to order the slightly lower density. Research of toppers states a 4.5 or higher is for heavier people. (250 lbs). I think the 3.5 to 4 density would be better because I am a petite flower. Hahaha
Just received my new CA King 2.5" Mattress topper. After unpacking and letting topper air out and expand for 24-hours, I just slept on it for the first time last night. My husband & I both have tons of back, neck, shoulder and hip problems. He has arthritis (also has 2 artificial hips) and I do not. This morning I woke up after suffering so bad for so long and feel 75% better in just one night. My hubby says while topper is very comfortable, it will take him a lot longer to notice the difference due to his arthritis. I'll write another (updated) review later on when hubby sleeps on it for another few weeks. For me, I'm elated to finally have slept much more sound with less tossing and turning. I was able to get right out of bed in the morning and not feel so crooked. Would highly recommend this exact product. The 4.5 lb density is just the right amount of support for tall, heavier people without having to feel like you're sinking it. I also suffer from severe hot flashes and what I love about this topper is it does NOT make me hot. Yeay!!!
We left it, unfolded, in the garage for 4 days to remove any smell from the material. We gutted our pillow top mattress and replaced the foam within with this piece. What a difference and at a price that was a fraction of the cost to replace the whole mattress. I would do this again in a heartbeat.
I did the same as another reviewer, bought a firm bed but it was a bit too firm. I got the topper, a twin, because my husband was OK with the firmness of the mattress --we have a king. It is working great, the pressure points I felt from the regular mattress on my shoulders and hips has been softened by the mattress and I can again sleep on my back.. It's perfect for what I need and it's nice to know it is certified to have a low VOC emissions, no formaldehyde or prohibited phthalates and other materials that are toxic.
We bought this after reading all of the positive reviews. I was so excited to put this on the bed and finally get a decent night's sleep. We are on the 4th night of "trying" to sleep on it, and we both have had the worst sleeping experience ever. I have pain in my back, shoulder and neck that didn't exist prior to using it. It's coming off the bed today and we are going mattress shopping. It seems like a quality product and it is obviously good for some, but we are sadly disappointed. Our mattress has slight indentations from where we slept before. I read a review from a customer that stated the topper filled in the indentations and left her bed flat. This is not true. In fact, it seems to amplify the indentations by falling into them. You can both see and feel this. In addition, the mattress cover that came with it has stains that appear to have come from the factory.
Did a bunch of research and took the gamble of buying this pad with the hope of extending the life of an old mattress and it has paid off. The original mattress had been regularly flipped and rotated so any depressions were not extremely deep but noticeable to the eye. I'll be adding this to the new mattress when the time comes.
I was very Leary at first. Been sleeping on it for over a month now. It's great. Like buying a whole new bed. The slightest smell will go away... Really! It is not beige either! Its a grey color...this bugged me at first, just because I wasn't expecting that. It's worth the money. So happy with it.
Very Nice memory foam topper. I have a nice memory foam bed but needed a little extra support and this hit the spot.
Also mine was a nice topper is a nice grey color unlike many ive seen on here commenting.
Absolutely love this product, it is like magic . I ended up flipping over my extremely soft mattress, so that the hard part was facing up and put on the mattress topper. and put on the mattress topper. For the first time, we woke up with no aches and pains and no stiff neck. It's comfortable, and the perfect softness/hardness! Don't buy new mattress, you don't need one! Just got this . It's amazing!
We've owned the high end memory foam mattress and the more affordable widely advertised memory foam mattress. We weren't satisfied with either. We used the Cool IQ toppers on a standard mattresses with much better results. It worked so well we did it for all our bedroom sets. Continued lower back pain with memory foam, air, and standard mattresses. Combine the topper with a standard mattress and the lower back pain is gone.
The Natures Sleep Cool IQ topper has transformed a new mattress that was too firm into a mattress that is very comfortable. Before the topper I would wake up with stiff muscles and bad back pain. Now I'm sleeping much better with no stiffness and have little or no pain when I wake up. (I've suffered with a bad back all my life.) I like this topper because I don't sink into a hole as happens with some memory foam mattresses. Also, there has been no pungent odor. The day the mattress arrived I put it on my bed and slept on it that night with no problem. And feeling hot during the night has also not been a problem at all. For your information, I'm a side sleeper. It's been a great purchase!
This is a must have item for all us deployed service members. This makes the thin mattress with all the springs poking out feel like your comfy bed back home. This mattress pad shipped and got to me within 2 weeks of ordering which is impressive considering I'm down in austere Kenya. Best 119.00 bucks I've spent this year.
I was a little surprised that the foam was a dark grey instead of white or cream like all the posted pictures show. It did have a smell to it for the first several days but that has now gone away. I am sleeping much more comfortable.
I am the kind of person who is always cold, so I did not see a reason to buy a mattress topper with the "cooling" feature in the description (I have hypothyroid disease, so my body temperature drops at night more than most people). The first night I slept on this thing, I felt like was about to spontaneously combust! The second night, I cranked down the ac. My toes were freezing and my back was on fire. The mattress topper itself is quite comfortable, and seems to be made well. The off-gassing, normally associated with memory foam, was not that bad, it was really quite mild (my mom had one that stank for weeks). However, I tossed and turned all night on this thing to try and get away from the unbelievable heat. I understand now that the point of the cooling toppers is not necessarily to make you cool, but to keep most of the heat from collecting. This one will be returned. If you are the kind of person who can never stay warm, who knows, this may be a good choice for you.
My purchased of this product was due to a review stating that they had purchased a few different toppers and this one was the best they had experienced. This was my first topper. My first night sleeping there were a couple of immediate noticeable positives, I did not need a pillow between my legs while on my side and I didn't need any extra pillows. It was the most comfortable I had felt in many years. I have had shoulder and neck pain for three years and after the first night of sleep it was immediately diminished. My husband has had hip pain for over a year and immediately noticed an improvement just lying down, after 3 nights his hip pain was gone. Obviously our mattress was the cause of pain. This is well worth the investment!
I purchased the topper in hopes of delaying having to buy a new mattress and so far so good. I've only slept on the topper 3 nights but have I've noticed a difference in my back pain--it's a lot better. If it helps for the next few months, it will be worth the investment.
VERY pleased with the item, as well as my entire experience with this company! The memory foam is amazing, and definitely beat my expectations! (First time bed topper purchase ever! Makes an old mattress from my grandparents [circa 1970's], itself--like a bedrock from flinstones--hard, feel like a brand new luxury pillowtop!) The company offered me very great customer service when I needed to contact them regarding my purchase; very satisfied with their product backing on quality and also their very timely response with customer inquiry. Thank you greatly!! (Saved me $1,300+ on a new King mattress!)
This is the second time I've purchased this topper, which should tell you something, since I don't buy mediocre twice. I did a lot of research before buying and found that it was more about the density than the thickness of the topper itself. Since I've had the other one for several months now, I can tell you that it is both comfortable and durable. My only complaint is about the scent. It lasted a little longer than I expected, but it did fade away completely after a few days. All in all, it's a great product.
We are enjoying the extra support , however I do not believe that "cool " can be achieved in any foam topper . Also a chocking smell when we opened the package , it disappeared after a couple of days.
I've had back problems for the last couple of years. I would wake up every morning with pain and it would take me an hour to get pain free again. I decided to try a foam mattress but it was a bit hard. Bought this topper and it has made all the difference. So far no back pain and it is soooo comfortable, not too hard/soft. I'm hoping this trend continues.
My husband and I are sleeping much better. The topper is extremely comfortable. It takes about an hour or two to fluff up after being folded in the packaging. All of the crease marks come out eventually.
Liked what I felt in the store, but it feels a little less magical at home. However, I can't complain much because it still really beats my old crappy Serta.View More Reviews
Unlike many mattress stores that I have been in, this experience was far from pushy -- and I had a lower budget, but experienced great service and a good overall experience. In the end, selected one of their urban mattresses and am very pleased with the feel of the bed. Good stuff!
Just bought from the Berkeley branch and it was such a great experience. Todd was amazingly helpful, but not pushy at all. He just wanted to direct me in the right direction and in the end, I got an Urban Mattress that I just love. Couldn't be happier.
I had a great customer service experience when I went into Urban Mattress -- not pushy at all and I felt like I got the right bed when I left. Unfortunately, the bed isn't as comfortable as I first thought it was. It is a bit hard in the cold weather and I sometimes wake up with back pain. Still going to see if it gets better, but waiting to see.
Just bought an Urban Naturals mattress. I was really excited about the idea of it being all natural after some of things I read online about VOCs. Overall, it feels like a great mattress and I really don't mind that I paid more than a Casper for it being natural and not hurting my baby and me.
Great experience in the store and great experience when I got the mattress. The delivery folks were really friendly and the mattress ended up being the perfect thing for my back pain. I couldn't be happier.
Had a good experience in the store, but afterwards didn't get my mattress for over 3 weeks. There was a lot of back and forth, and I finally got it, but there wasn't good communication during that process and the company should try to get better at this piece of their customer experience. Overall, bed is okay.
I feel like I might have overpaid a little bit. I didn't do a lot of research because my friends told me about Urban Mattress. After I bought the Urban Naturals model, I looked online at similar mattresses and think that it may have been a little bit on the expensive side. Not a complainer, but should have looked at what was out there before I shopped.
Got my mattress from the Berkeley store and it was a great experience. Todd was amazing, not pushy, but helped me find what I needed. After that, I feel like I am actually sleeping better and living better as a consequence. Great stuff!
Bought Dunlopillo Harbor Lux Queen in June. By August, both sides sloped outward and there was a ridge down the middle. For $1,200, you would think it would have been a good quality mattress. It wasn't.
Won't be shopping here ever again.
Update: Amazing customer service! Got a message from Nathaniel, the owner. He said it sounded like a warranty issue. He offered to exchange my mattress, including exchanging it for a more expensive mattress, at NO ADDITIONAL EXPENSE. I picked another mattress I liked, and it will be exchanged next week. I was not even charged for delivery. Will be sending my daughter here to buy a mattress next week.
Won't be shopping for a mattress any place but URBAN MATTRESS.
I have only had one other mattress shopping experience, and it was DREADFUL (MattressLand, Springfield VA), so I don't have a very large basis for comparison. But, I DID end up buying a mattress here, so I am giving it a thumbs up. The staff was nice and not pushy at all. Answered our questions and provided a little guidance, and helped us find a great mattress. They provide free delivery to my house, free removal of the old mattress, and/or will help you to move the old mattress to a guest bedroom (or wherever).
Bonus: Urban Mattress donates 2% of the purchase price to a charity of your choosing (you can select one of four). I thought that was a really nice touch.
What a great experience! Our first day of shopping for our teen son's new bed set. We are not impulse buyers and very rarely make a purchase at our first stop. Josh made this an easy and painless process! Prices were comparable to other places and included a warranty and trial period. Thank you Urban Mattress!
Best experience I've ever had buying a mattress! Ethan at the Denver location was incredibly helpful for my husband and I when we decided to upgrade to a king bed. They encourage you to really lay on the mattresses and even turn on relaxing music for a full experience. They don't push certain beds on you and do not seem to be working on commission. Additionally, Ethan honored a sale price that we talked about even after the sale was over. Overall an incredible experience in terms of customer service, and the bed we're getting is the most comfortable I've ever slept on!
A Company with Heart I learned a lot about Urban Mattress Denver on a recent visit. The people at this company are doing some really great things outside of the sales floor. For instance, they support a program that helps convicted felons find work. This reduces recidivism and adds to the overall health of the economy. Plus, it's just a good thing to do for folks who may be looking for a second chance in life. There are some really wonderful mattresses at Urban Mattress Denver. I was really impressed with the upscale ones made by Vispring. Ethan, the owner, told me that The "VI" in Vispring stands for the Roman numeral 6. It represents the six turns to each coil. That makes a difference, believe me. You should try one out. This is a really great store with even better people. Sleep well!
The guys took time to ensure we picked the right mattress and they also have some pretty awesome financing options. Highly recommended for anyone that is in the market for a new mattress or Tempur-Pedic Thanks again!
Great experience! I was a little wary about buying a mattress - it had been a while and you hear stories about mattress salesman, but Urban Mattress totally went above and beyond expectations! We walked in, were greeted by two friendly, easy going salesmen, offered a beer(!) and then Ethan, the owner, listened to us. He guided us to a mattress that, immediately, felt right, but showed us a handful of others just to compare. He knew exactly what we were looking for and made the whole process smooth and easy. The price was competitive with what we had been looking at online at another place, and he threw in a mattress protector for free (a win-win for them since they have a 90 day return policy). They stock locally made mattresses with 15 year warranties. They also support local schools and non-profits and all-around nice people. Highly recommend!
This was my first ever dealing with a mattress store, but this will not be the last. Any future business that I have will be done with Urban Mattress. My situation was slightly odd but Ethan made everything a breeze. He was extremely knowledgeable about the type of mattress that I needed, and even set it up to be delivered to my new apartment. The delivery itself went so smoothly and the movers were courteous and quick! Overall this has definitely been a 5-star experience and I can't recommend these guys/gals enough! Thank you Ethan and thank you Urban mattress!
Don't know where to start, but I simply can't say enough good things about my experience shopping at Urban Mattress...I just moved from Chicago, and making a long drive plus moving heavy things left my body completely shot. With my other shopping options, I was going to have to be without a bed for a few more WEEKS. I'd gotten a quote from UM a few weeks before I got here, so I decided to follow up with them- Ethan, specifically- and he not only honored the original price he gave me, but made sure I had my bed within 48 hours. He was an absolute delight, and this bed is a dream (see what i did there?!). Don't bother with other options- this is the way to go. THANK YOU for a wonderful experience!
I went to this place because of the great reviews and quickly learned that this place was nothing like others described except for the ones that show they got lack of service as well I walked in to buy a mattress the owner actually came up to help me I was there maybe six minutes trying out a couple beds with another customer walked in and he walked away after helping her he did some work on his computer I was confused as to why he stepped away maybe was because I had too many questions concerning the way the beds were made and the quality of the material. I thought those are common questions and fair to ask especially learning that buying a bed is no easy task. During that time I also noticed a shift in his attitude which was sort of alarming being that he bragged about the beds he has that he designed and created except for the ones that are over $10,000 when I walked over that section and at that time he decided to come back over and talk to me (I tried this on purpose to see what he would do) It was clear as soon as I did this what kind of person he was. He doesn't really have patience for someone buying his lower end beds which makes no sense to me he should just open up an all high-end bed store. I went elsewhere and bought a great bed and a much better deal than what I think much better quality from all of my research and visiting various other stores
This was an enjoyable experience. Large selection, fair prices, nice people to deal with. They lived up to their word and delivered as promised. My wife loves the mattress. We feel good to recommend.
Looking reviews, this place looks like quite the mixed bag. And while I cannot speak to the full shopping experience, I can speak my visit to their Colorado Blvd store. While I feel we were steered towards the extremely expensive mattresses, I can not think of a sales experience that didn't start by showing me the top of the line so I could "compare" property. That is sales, and I have learned to accept it. After learning why a mattress can cost more than my car, we spoke with a gentleman named Ethan who I believe is one of the owners. He was very knowledgeable, and also told us about what they are doing for charity in the Denver area. They specifically contract with a group that works with recently released convicts so that these who are entering the workforce with a large black mark on their CV an get work and d all for both themselves and an employer. Also a portion (I believe we were told 2%) of the sale is donated to local charities. And if you of not are for the charities they normally donate towards, you can request they donate it to the local charity of your choice. That is pretty awesome! Anyway, the only reason I would not purchase a mattress from Urban Mattress is that I have a family member in the industry and I know that Thanksgiving would be horribly awkward for the remainder of my years if I were to by a mattress from else. Granted if Ethan could get me g killer deal, I might be willing to live with some extra awkward with my stuffing.
I have had the mattress for 2 years and it is still just as comfy now as the day I got it. Got a bed stand for it a couple weeks ago for it. Easy set up. Great customer service, good prices.
Who knew trying mattresses could be so enjoyable? My fiancée and I went to three different mattress stores to try mattresses, and not only was the experience here so much better, but the beds were too. Johnny and Ethan helped us out with our purchase, and they did a great job. They tried to keep us in our price range, and left us alone to try things out, while at the same time answering all our questions. Also, stellar drinks.
We just had an amazing team deliver a HEAVY king mattress up our very old staircase. Urban Mattress has been an awesome team to work with, from the service in the store to the quick and professional delivery.
My husband and I were both waking up with back pain so we went in "just to look" but were so blown away by the quality and price we left with a brand new adjustable king bed. The bed was delivered the next morning and the crew even moved the existing bed into our guest room for us. The shopping experience was not just easy but enjoyable! Thanks UM!
Great customer service and a great mattress is what you get at Urban Mattress Boulder. I worked with Ken and got a knowledgeable sales associate. I initially got a mattress that was too firm and Eric was terrific about exchanging it for a different model. No extra cost to deliver to Nederland (twice!) and the guys were on time, quick and professional. I ran the mattress store gantlet doing research before buying, visiting 9-10 places. I found UMB was the most customer friendly of the group. After having back pain for a year, I finally bit the bullet and invested in my sleep quality with new mattress. Their product is more expensive but of much better quality and ultimately the 15 year no sag warranty sold me. After a month sleeping on it, I am extremely happy with this purchase and my buying experience. I will be buying from them again for our guest room. I highly recommend Ken and Eric over at Urban Mattress Boulder.
If you are looking for a mattress that is something out of the ordinary or have very special requirements, this is the place. It's family owned and run and the family member I worked with was incredibly knowledgeable and helpful. No high pressure but was happy to spend time with me and write up a proposal even though I was not ready to buy immediately. These are high cost mattresses but worth it, given that they include a lot of natural components, not just the mass produced trend of the year. They even called me in advance of a special sale recently to let me know the savings on my choice. It's wonderful that they don't upsell by package pricing like a lot of the chains. You can actually get "just" a mattress if that's what you want and need. We had recently already changed our base and want to assess that before changing another aspect. I will be back when I am ready to make the purchase of this model or the more expensive one I am still considering as there are pro and cons of each and a higher end product I have had in the past.
We needed a mattress four our son who just moved to town. Urban Mattress was the perfect choice! Eric was super friendly and helpful, guiding us to the perfect mattress. Delivery was free- and we had the mattress the next day. This is definitely the place to go for a quality product and excellent customer service!
Great experience for a great quality mattress. Confident sales team. No nonsense. In and out in 20 minutes. Mattress delivered 3 hrs later. Easy. Thank you!!
Best mattress store and customer service! Billy, Eric, Alexa and Ken were all so helpful and experts at helping us find the right mattress. We thought we found the perfect mattress and it turns out it was too firm for us. They exchanged it for the true perfect mattress after lots of visits and conversation about what we wanted in a mattress. We love it! We truly apprciated how friendly, caring and knowledgable they all were.
Superb service. Have never slept better, and don't want to get out of bed in the morning!! They were even willing to give me a temporary brand new mattress until the swell fancier one I bought was custom made. Everyone I came in contact with were wonderful and helpful. Delivery guys were clean cut, thoughtful, on time, reliable, nice, well trained, and as a bonus, delightfully funny.. overall shopping at Urban Mattress was dynamite experience. Highest recommendations,, I will never shop any other mattress company in Boulder..
I spent 6 months gearing up to buy a mattress because it's a major investment! I couldn't be happier to have gone with Urban Mattress. I originally purchased a firm mattress that ended up not being the right fit for my husband and I. The guys at Urban Mattress made the exchange easy, guilt-free, and super convenient. They GENUINELY care about getting you the perfect fit. Not to mention, the quality of their products is unparalleled. Without question, I will be telling everyone to go here to find their next mattress.
Excellent service, excellent knowledge, and we feel like we made an excellent purchase! Really very happy with our experience today and will be back for our next mattresses!
I highly recommend this mattress store. Very knowledgeable staff - the owner has been working with mattresses for almost 40 years. They have incredible quality mattresses at a very reasonable price, and are not a chain store. 10 year warranty. I found the owner extremely trustworthy, I think the whole transaction took 15 minutes because I told him exactly what I wanted and the price range, and he took me to the exact bed that I needed. That kind of service requires a certain kind of knowledge, intuition, and artistry that can't be found in sales people that have been in the industry for five months and work on commission. Plus the mattress will end up in my house for free within 24 hours. Honestly how could you ask for more.
Needed a mattress for my son's new big boy bed. These guys were awesome! I really appreciated that the sales guy was not pushy and he made delivery arrangements so quick and easy. I made a mistake to order the wrong size mattress and he took care of it without any problems. Great service, awesome mattress! The transition from crib to bed was so easy! I think the super comfy mattress helped. Thank you!
Very nice mattress store with high end choices. They have mattresses that cost 20 K plus made of horse hair and fine stuff.. :) really seriously. I just had to pick up a metal frame for my very plain but comfortable king size bed and found out a lot about many amazing mattresses. The gent was very nice who I talked too but I can never see spending 20 k on a mattress. Seems silly.
In the middle of a mattress emergency purchase they were calm, didn't take advantage of the "had to have" situation, the mattress was on time with tons of very helpful options and communication prior too. We were on the 4th floor, no elevator and not a single "look" or complaint, just wonderful! Oh, and the mattress is probably the best we have EVER had!!
We bought a queen sized mattress here today and had a very good experience. All salespeople were friendly and helpful. They weren't pushy, they gave us a few options and then left us to decide. We chose a mattress that was comparable to others we had seen in town and about $100 less than what other places were offering. The ambience was also nice--there's a water feature, fresh coffee, and nice lighting. It made me feel like taking a nap, which might be the point! I would definitely buy from them again! Oh, and free delivery is a nice touch!
FANTASTIC! Don't buy a mattress anywhere else. Service is great and the mattress is amazingly comfortable. The salesperson was extremely patient as we tried out a TON of mattresses and then referred us to the owner for a recommendation when we were couldn't make up our minds. Once we explained our dilemma (differences in softness requirements) he actually recommended a much less expensive option than we were originally considering - and we're both very happy with it. Slight delay in delivery (hour or so) due to confusion with the address but they called immediately upon realizing the number had been written down incorrectly and followed up with me twice. I'll never go elsewhere for a mattress!
Very positive experience from the moment we walked through the door until mattress and accessories were delivered.