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Nature's Sleep has been in the mattress game for a while -- and their average prices are a bit more expensive than others on the list. However, they have an eco-friendly touch that ensures that what you are buying is good for you and your environment. Their big differentiator is gel foam, which provides an added layer of support to aching joints.
Ortho mattress is a southern Californian mattress retailer that sells their own brand of mattresses along with name brands like Serta and Tempur-Pedic. Their mattresses are made predominantly for the budget conscious shopper and come in either innerspring, hybrid, or memory foam options. Most folks like their Ortho mattresses, but some have had issues with durability.
Based on our aggregated reviews and our scoring method, we recommend Natures Sleep in this match up!
See Our Full Review of Natures Sleep
Natures Sleep: 8.3/10
Natures Sleep: 8.2/10
Natures Sleep: 7.9/10
No Back Pain:
Natures Sleep: 8.9/10
Natures Sleep: $499-$3950
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Researching customer satisfaction is a perfect way to narrow down your search. Overall, these mattresses get mixed feedback. Some folks describe a very comfy sleep, but others were restless and didn't feel comfortable. Read more below to learn more about what customers experience.
Having a mattress that supports you will help with spine alignment and comfort over the long term. These mattresses provide solid support for most folks, but there are some rare cases where folks haven't felt completely supported.
Edge support is an important attribute for solid mattresses and for those that spend lots of time sitting on the edge of their bed. These mattresses provide good resistance on the edge of the mattress, but some heavier folks may experience some dips by the edge.
Bowling Ball & Density Tests
Bowling ball tests are good measures of firmness and support. These mattresses provide even support overall, but there are some reports that mention alignment problems over the long term
These mattresses are very competitive when it comes to durability. Finding a durable mattress can mean years of comfy nights. while one that quickly fails can mean money lost. These mattresses will last 7 - 12 years, which is a good lifetime for mattresses today. Folks that are heavier than average may experience some loss of longevity.
Check the Prices For Natures Sleep: Get Today's Prices
Getting a firm understanding of sleeper reviews can be a relief. Customers, unfortunately, don't always enjoy these mattresses. Some are happy with the feel and comfort of their mattress, but others complain about how it feels for them. If you are considering, make sure to read on to figure out if one of these mattresses will work for you.
Support isn't one and the same as firmness. Deep support and spinal alignment is essential to a healthy night's rest. Overall, these mattresses have had some mixed reviews when it comes to support. Most find that they provide a good amount of support at the beginning, but some folks didn't feel like they were adequately supported over time.
For those that like to sit on the side of their bed, even edge support is essential. At first, these mattresses do a good job with edge support, but some didn't think that it was as comfortable long term as they had wished.
Sadly, not everyone rates these mattresses well for longevity. While some customers felt comfortable with their mattress, others have experienced quicker issues than average. Make sure to do some extra research on the reviews and specifications before buying.
Very comfortable topper. Made a big difference sleeping and a lot less tossing and turning. Only complaint is the odor. It still has not gone away after three weeks. I am very sensitive to odors and have a keen sense of smell. The topper has a foam smell.View More Reviews
Opened the mattress topper and found a large 4 inch cut in the mattress topper (on the inside and not related to me opening the bag). Followed the instructions to give it 24 hours to open up and placed it on my bed. Slightly larger than my bed but within reason. Placed the enclosed mattress cover on the new mattress topper and my original mattress. The cover is smaller than the topper and had to be yanked to fit. The seam shows that it really is too small for the topper.
Either way, this is a trial to see if we want a new memory foam type of mattress but I would not buy this brand if their quality is this poor. I also would have no clue how to return this as it was smashed so tight and wrapped so tight to fit back into the box it was delivered would be impossible.
It took a few days to get used to the memory foam pad, but once i did i really like it - the density is just right. We have a new superfirm king mattress and this was the perfect combination to put on top to make the bed feel just right. I've only had this a month and am hoping that it keeps it's shape for some time, but even if i have to buy a new one, it will be cheaper than buying a whole new mattress that had the extra memory foam built in on the top. I put a regular quilted cotton mattress pad on top of the memory foam so it doesn't 'sleep hot' and is just right. I let the memory foam air out for a week before i put it on my bed and there is no chemical smell at all.
I was nervous about the smell that this mattress pad has mixed reviews on but desperate to get a chance at better sleep, due to severe neck and shoulder pain so I unwrapped and used it the first night after only 15 hours of airing/ expanding.. The odor was noticeable and certainly I would catch big quaffs of bad odor when I moved... So I decided to test my theory that if I " walked on the mattress cover in baby steps" over the day, about 4 different times, I would effectively squeeze out the odor and get fresh air into the cover. Well this intervention made s huge difference that the odor was not noticeable by my second night... So if you have a few minutes during the day of airing, try my method to see if it helps speed the airing process.. BTW: my neck and shoulder pain dropped by 60% within the 2 nights I used this... I used to dread going to bed but now I can't wait! ( placed this as a topper on a quality futon mattress). After further research, I am also going to cover my new topper with a waterproof mattress pad as research shows people lose at least a Pint of water every night and some of it soaks into the foam... I learned a lot about foam toppers and all bed types from the blog called "Sleep like the dead". ( I am sleeping on the futon b/c our bed is 16 yrs old and the futon is more new and is a high quality futon mattress.. Waiting to buy a new foam bed once I have saved all my penny's up.)
Very comfortable, great sleep until....my dog who has always preferred to sleep in his own bed discovered how much better my bed is to sleep on. Now I have to fight with an 80 pound dog for a few inches of space.......
We have a Number bed that has been uncomfortable almost since we bought it. Both my husband and I would wake up in pain, so we decided to research memory foam toppers. We found this one on Amazon at a fairly reasonable price compared to the ones on the Natures Sleep own website. Unfortunately it has not helped my aches and pains although we will continue to use it. It did not have an overpowering smell (and I am very sensitive to scents) and it was fully fluffed up in about 12 hours. We were not able to wait a full 24 hours to sleep on it so I was relieved it was full prior to then. I think our mattress is the real issue, not the topper so I am giving it 4 stars.
I am a long time user of memory foam bed toppers. I ordered this item because the dimensions and density looked perfect. Now, after sleeping on it for a week it is indeed just what I wanted. It is long enough and wide enough to fit my king size bed perfectly.
Very little prep, took out of box unrolled and let rest for a couple hours and it was ready for mattress cover and sheets.Guests say it was very comfortable sleeping, didn't shift or bunch. Also told me it did not make them feel hot. Great way to rejuvenate a tired mattress.
Both me and my wife are very in pressed by Nature's sleep Memory Foam mattress cover. I was a bit hesitant at first, but once I got it I didn't know how i ever got along without it. It's all but completely restored the softness to my worn out old mattress. It has made restless nights a thing of the past. Both my wife and I have not slept so well I years. Highly recommended.
We received this mattress topper as a wedding gift from my bridesmaid/best friend It has made all the difference for us and our sleep. It did smell a little at first, but we let it air for 24 hours and then there was very little residual odor. It doesn't bother me at all, and I tend to be very sensitive to smells and chemicals. As far as comfort, I wish we had bought this mattress pad a year ago! (We have two cats, and our cats really seem to enjoy the mattress pad too!) Our mattress is okay, but old, and kind of springy. The first night we slept on the mattress pad, we actually overslept. I woke up feeling well rested, which didn't used happen nearly as often as I would like. I'm only 29, but I have significant joint pain, especially in my left hip. It's been bad enough in recent months that I couldn't lie on my left side for more than 30 seconds. Now, with the mattress pad, I can lie on my left side without hardly any pain at all. My biggest problem now is that I don't want to get out of bed in the morning! I fall asleep faster, don't wake up in the middle of the night hardly ever (which used to be a big problem for me) and sleep later than I used to. For anyone who has trouble with joint pain or pressure points from their mattress, I highly recommend giving this topper a try! Bonus: the sheets still fit, no problem!
All the reviews we read said that the chemical smell of this topper was gone within a day or so. I expected some smell because it as memory foam, but the smell on ours was horrible. We placed it in the guest bedroom and even with the door closed the smell permeated the hallway. We had to open the windows to help eliminate the smell in the hallway. It took almost a week before enough of the smell was gone where we could move it to our bed. We have slept on it for a month and it is already losing its firmness. We bought this particular topper as it was suppose to be 4.5 density, but it is not performing like it. We can still smell the topper when we uncover the bed. For the money, we are disappointed with this topper and it definitely was not worth the money that we spent.
Updating after owning 1 year: This useless. It is kinda comfortable for a couple months. Then after that, it actually is worse than just an old mattress. The foam is cheap, and becomes worn out after just a few months. Don't waste your money or be fooled by the positive reviews. Most of which were paid for by the company.
This item is ok. It made my very firm, older mattress more comfortable, however, the "memory" bounce back lasts a couple weeks at best. It then just becomes, foam. There is a reason high quality foam mattresses and toppers cost more, because they are superior products. As I said, this product is ok. Still a little over priced for what you get. If you really want a foam topper, and can't afford a better quality one or a foam mattress, then this is a decent, lesser expensive alternative. But don't expect top quality at discount prices. You get what you pay for, and this is just ok.
We bought a new extra firm, king size mattress due to back pain. After a couple of weeks I thought the bed was just a little too hard. It was great for my back but my shoulders weren't so happy while side sleeping. It costs $150 to return the mattress and then you only get credit to exchange for another, more expensive mattress. This was an option, but in my opinion, not the best one. I ran across a review of the Nature's Sleep mattress topper. I bought the density and thickness that seemed good for our situation, and our problems are solved!
Some things others have mentioned-
1. The smell- yes, memory foam can have an odor. My experience with this topper is that it was very minimal smell and aired out within the first 24 hours as we let it come back to size. (It comes rolled tightly and vacuumed packed)
2. The height- It is 2.5" thick, so yes, it adds height to your bed, but we bought a low profile boxspring, and all is well.
3. Discoloration- our last bed had a memory foam topper attached. We have seen that memory foam products due tend to have a yellow color from exposure to light. This topper did have a few yellow discolored spots (in stripes almost) from areas where plastic wrap and tape were thicker. It won't show once it is on the bed, and is a natural thing that seems to happen to memory foam.
4. The cover- LOVE IT! It fits great over the topper, mattress, and mattress pad and feels great too.
5. Heat- We have not noticed any different in feeling hot with the topper on the bed.
Overall, seems like a great product for a great price. Highly recommend it! We have slept very well in the couple weeks since adding it our bed.
We were very hopeful when we ordered this seeing all of the other high reviews. As soon as the package arrived, we had our doubts. The foam was completely different than what was pictured. Instead of the off white, it was a dark grey. After the seller assured me that it was the same, just a different color, we put it on the bed. Three weeks into trying it, we finally removed it at 2:30 this morning. It was so hot and so soft that it was causing sleepless and restless nights. Very disappointed.
We received this mattress and followed the instructions. The one-page manual gives this disclaimer: "Memory foam may have a minor odor when the mattress topper is opened as a result of the unique manufacturing process. This odor is harmless..." This is an understatement! This mattress WILL (not may) have a strong odor. And that odor is NOT harmless; my wife got headache and I got a scratchy throat from our first night sleeping on it. It just smells like other memory foam pads made with formaldehyde and other carcinogenic volatile organic compounds. The specifications of the mattress on Amazon says CertiPUR-US approved. After our experience, I do not believe it! Where is the proof that the mattress that I received is CertiPUR-US approved? Nothing in the manual that I received states that! There is no included certification in the product.
Best decision I have ever made, I have an older spring mattress and was starting to get lower back pain after tossing and turning at night....did a ton of research and found this topper to be a good one with the higher density rating 3.5lbs - 4.5lbs. Lots of the toppers you see on here do not even mention their density and if they are only 2lbs - 2.5lbs you will fall right through and be wasting your money. This topper does not get hot like the older ones and is comparable to the gel toppers that way. I can actually sleep through the night now and I find that I did not even realize I had been getting horrible interrupted sleep for 10 plus years! I feel so much better now in the mornings and find myself wanting to lay down on my bed for 30min everyday right after work to take the pressure off my spine and decompress. I even got a personal call from the owner of Natures Sleep because I had found the topper on sale for $50 less right after mine was delivered, he credited me back $50 on my VISA without any issues.
Amazing product, amazing owner/developer and I would buy this again and again, if you don't have $800-$1,500 to spend on a new mattress right away, get the topper like I did and you will be amazed and how well you can sleep! I'm saving up now for a Nature Sleep mattress and it will be my next purchase. Don't be afraid to just buy it, stop looking up more info online and getting more and more confused....I promise you will not be sorry you purchased this topper. I am a real person, 32 years old Father of 2, 6'3" 200lbs that loves his sleep!!! Good Luck!
Not that soft - bought a cheaper version from Costco several years ago and it was MUCH better. If you have your thermostat set at 70 or less then the pad is stiff and hard. Also, the cover that was shipped with the unit was yellow and stained. GROSS
I am pregnant and purchased this topper to help with extreme hip pain. The topper came in a medium-sized box and was wrapped very tightly in plastic. My husband opened it and was blown over by the fumes. We decided to let it air out, not knowing how much time it would need. I gave it a solid week (out of necessity). We draped it over a chair outside during the day and brought it in our garage at night. It made the entire 3-car garage stink. After a week I was desperate for some pain relief from my hips & decided to try it on the bed anyway. I could barely take the smell. I slept on it for 3 nights. It does help take the pressure off my hips but it made my low back (near tailbone) hurt instead. Also, it feels like I am sleeping in a ravine. No sleep. I tossed and turned all three nights (currently up at 4am writing this review). Now I am terrified that I have ruined my regular mattress with toxic fumes. I hope the smell goes away. I have requested a full refund from the company....we'll see if they take it back.
Update: The company owner contacted me to try to make things right. I highly respect this as it is rare to receive good customer service. I changed my 1 star (described as "I hate it" by Amazon's rating system) rating to 2 stars (described as "I don't like it). I could not give it three stars ("It's okay") because it was not okay for me. I'm not out to ruin anyone's reputation. It did help with my hip pain, but it also did cause back pain. However, my mattress might also be the culprit to the foam mattress topper sinking. So, in all fairness, I can't blame it all on the mattress topper. I have no idea how it performs on a different surface. I cannot, however, adjust my opinion on the smell. It was just too much for me. But, this does not seem to be a consistent complaint with other users of this product, so maybe I'm particularly sensitive.
Seemed OK but the cover had yellow stains that looked like tape. Another review mentions this. Item arrived quickly but with no instructions or packing slip. There was a small tear in the foam (not from opening I guarantee). Decided to return rather than risk it my $200+
I was thinking it was a mistake to order this mattress. It had a strong smell and seemed too hard. But when I got out of bed after sleeping on it the first night I was amazed.
My feet were not pins and needles when I stepped out of bed. My
back felt great. No pain or stiffness anywhere on my body. I actually look forward to getting in bed at night and feeling the support and comfort this topper added to my mattress.
I still get a bit of the chemical smell sometimes but nothing too strong. The only thing I would do differently would be to order the slightly lower density. Research of toppers states a 4.5 or higher is for heavier people. (250 lbs). I think the 3.5 to 4 density would be better because I am a petite flower. Hahaha
Just received my new CA King 2.5" Mattress topper. After unpacking and letting topper air out and expand for 24-hours, I just slept on it for the first time last night. My husband & I both have tons of back, neck, shoulder and hip problems. He has arthritis (also has 2 artificial hips) and I do not. This morning I woke up after suffering so bad for so long and feel 75% better in just one night. My hubby says while topper is very comfortable, it will take him a lot longer to notice the difference due to his arthritis. I'll write another (updated) review later on when hubby sleeps on it for another few weeks. For me, I'm elated to finally have slept much more sound with less tossing and turning. I was able to get right out of bed in the morning and not feel so crooked. Would highly recommend this exact product. The 4.5 lb density is just the right amount of support for tall, heavier people without having to feel like you're sinking it. I also suffer from severe hot flashes and what I love about this topper is it does NOT make me hot. Yeay!!!
We left it, unfolded, in the garage for 4 days to remove any smell from the material. We gutted our pillow top mattress and replaced the foam within with this piece. What a difference and at a price that was a fraction of the cost to replace the whole mattress. I would do this again in a heartbeat.
I did the same as another reviewer, bought a firm bed but it was a bit too firm. I got the topper, a twin, because my husband was OK with the firmness of the mattress --we have a king. It is working great, the pressure points I felt from the regular mattress on my shoulders and hips has been softened by the mattress and I can again sleep on my back.. It's perfect for what I need and it's nice to know it is certified to have a low VOC emissions, no formaldehyde or prohibited phthalates and other materials that are toxic.
We bought this after reading all of the positive reviews. I was so excited to put this on the bed and finally get a decent night's sleep. We are on the 4th night of "trying" to sleep on it, and we both have had the worst sleeping experience ever. I have pain in my back, shoulder and neck that didn't exist prior to using it. It's coming off the bed today and we are going mattress shopping. It seems like a quality product and it is obviously good for some, but we are sadly disappointed. Our mattress has slight indentations from where we slept before. I read a review from a customer that stated the topper filled in the indentations and left her bed flat. This is not true. In fact, it seems to amplify the indentations by falling into them. You can both see and feel this. In addition, the mattress cover that came with it has stains that appear to have come from the factory.
Did a bunch of research and took the gamble of buying this pad with the hope of extending the life of an old mattress and it has paid off. The original mattress had been regularly flipped and rotated so any depressions were not extremely deep but noticeable to the eye. I'll be adding this to the new mattress when the time comes.
I was very Leary at first. Been sleeping on it for over a month now. It's great. Like buying a whole new bed. The slightest smell will go away... Really! It is not beige either! Its a grey color...this bugged me at first, just because I wasn't expecting that. It's worth the money. So happy with it.
Very Nice memory foam topper. I have a nice memory foam bed but needed a little extra support and this hit the spot.
Also mine was a nice topper is a nice grey color unlike many ive seen on here commenting.
Absolutely love this product, it is like magic . I ended up flipping over my extremely soft mattress, so that the hard part was facing up and put on the mattress topper. and put on the mattress topper. For the first time, we woke up with no aches and pains and no stiff neck. It's comfortable, and the perfect softness/hardness! Don't buy new mattress, you don't need one! Just got this . It's amazing!
We've owned the high end memory foam mattress and the more affordable widely advertised memory foam mattress. We weren't satisfied with either. We used the Cool IQ toppers on a standard mattresses with much better results. It worked so well we did it for all our bedroom sets. Continued lower back pain with memory foam, air, and standard mattresses. Combine the topper with a standard mattress and the lower back pain is gone.
The Natures Sleep Cool IQ topper has transformed a new mattress that was too firm into a mattress that is very comfortable. Before the topper I would wake up with stiff muscles and bad back pain. Now I'm sleeping much better with no stiffness and have little or no pain when I wake up. (I've suffered with a bad back all my life.) I like this topper because I don't sink into a hole as happens with some memory foam mattresses. Also, there has been no pungent odor. The day the mattress arrived I put it on my bed and slept on it that night with no problem. And feeling hot during the night has also not been a problem at all. For your information, I'm a side sleeper. It's been a great purchase!
This is a must have item for all us deployed service members. This makes the thin mattress with all the springs poking out feel like your comfy bed back home. This mattress pad shipped and got to me within 2 weeks of ordering which is impressive considering I'm down in austere Kenya. Best 119.00 bucks I've spent this year.
I was a little surprised that the foam was a dark grey instead of white or cream like all the posted pictures show. It did have a smell to it for the first several days but that has now gone away. I am sleeping much more comfortable.
I am the kind of person who is always cold, so I did not see a reason to buy a mattress topper with the "cooling" feature in the description (I have hypothyroid disease, so my body temperature drops at night more than most people). The first night I slept on this thing, I felt like was about to spontaneously combust! The second night, I cranked down the ac. My toes were freezing and my back was on fire. The mattress topper itself is quite comfortable, and seems to be made well. The off-gassing, normally associated with memory foam, was not that bad, it was really quite mild (my mom had one that stank for weeks). However, I tossed and turned all night on this thing to try and get away from the unbelievable heat. I understand now that the point of the cooling toppers is not necessarily to make you cool, but to keep most of the heat from collecting. This one will be returned. If you are the kind of person who can never stay warm, who knows, this may be a good choice for you.
My purchased of this product was due to a review stating that they had purchased a few different toppers and this one was the best they had experienced. This was my first topper. My first night sleeping there were a couple of immediate noticeable positives, I did not need a pillow between my legs while on my side and I didn't need any extra pillows. It was the most comfortable I had felt in many years. I have had shoulder and neck pain for three years and after the first night of sleep it was immediately diminished. My husband has had hip pain for over a year and immediately noticed an improvement just lying down, after 3 nights his hip pain was gone. Obviously our mattress was the cause of pain. This is well worth the investment!
I purchased the topper in hopes of delaying having to buy a new mattress and so far so good. I've only slept on the topper 3 nights but have I've noticed a difference in my back pain--it's a lot better. If it helps for the next few months, it will be worth the investment.
VERY pleased with the item, as well as my entire experience with this company! The memory foam is amazing, and definitely beat my expectations! (First time bed topper purchase ever! Makes an old mattress from my grandparents [circa 1970's], itself--like a bedrock from flinstones--hard, feel like a brand new luxury pillowtop!) The company offered me very great customer service when I needed to contact them regarding my purchase; very satisfied with their product backing on quality and also their very timely response with customer inquiry. Thank you greatly!! (Saved me $1,300+ on a new King mattress!)
This is the second time I've purchased this topper, which should tell you something, since I don't buy mediocre twice. I did a lot of research before buying and found that it was more about the density than the thickness of the topper itself. Since I've had the other one for several months now, I can tell you that it is both comfortable and durable. My only complaint is about the scent. It lasted a little longer than I expected, but it did fade away completely after a few days. All in all, it's a great product.
We are enjoying the extra support , however I do not believe that "cool " can be achieved in any foam topper . Also a chocking smell when we opened the package , it disappeared after a couple of days.
I've had back problems for the last couple of years. I would wake up every morning with pain and it would take me an hour to get pain free again. I decided to try a foam mattress but it was a bit hard. Bought this topper and it has made all the difference. So far no back pain and it is soooo comfortable, not too hard/soft. I'm hoping this trend continues.
My husband and I are sleeping much better. The topper is extremely comfortable. It takes about an hour or two to fluff up after being folded in the packaging. All of the crease marks come out eventually.
Great experience buying a mattress. Knowledgeable, helpful, and not sales-y at all. There's a huge selection, but Johnny was able to help us narrow it down quickly based on our preferences and needs. Prices are reasonable (especially when you buy when there's a deal going on). We made our purchase at the end of the day, and the mattress was delivered (free) the next day without a hitch. Highly recommend!View More Reviews
Read the returns policy very carefully. We bought a $2000 mattress here 7 months ago. We carefully selected it in the store and it was delivered the following day. The first night we slept on it the mattress felt as hard as wet sand. I rang Ortho the next day to say I hated the mattress and wanted to exchange it. They told me to check the 'Comfort Guarantee' on the invoice. The customer must sleep on the mattress for 30 nights before exchanging it and there will be an additional $100 delivery fee and a 20 % restocking fee, bringing the cost of our mattress to $2500 (now that is getting expensive). I told them I thought the mattress in the store was much softer than the mattress we were sent. They told me mattresses in the store had softened over time and so would mine. I thought why bother trying a different mattress in the store if the sample mattresses are so different to the delivered mattress? $2000 is a lot for a mattress but $2500 is seriously expensive and out of my price range. Now 7 months have passed and I still hate the mattress and it still is very hard and hurts my shoulders and neck. I wish we had bought from a store with a more generous returns policy.
I had purchased a queen size mattress from Ortho (Culver City, CA) in August of this year. For a long time (since I purchased it) I have been experiencing severe back pains when I wake up in the morning. At first I thought it was because of my pillows or because I may not be sleeping correctly, but after changing the pillows the pains till remained. I consulted a doctor and he told me that it could be because of the mattress! Now, after trying the same pillows on different mattresses and sleeping on that mattress without any pillows, or I would say all possible combinations, I think the problem is with the mattress. When I was at the store, the salesman was not at all helpful. I was there with my friends and all the time he was talking to his colleague while we had to figure out what mattress should we purchase to get maximum comfort. We had to ask for him every time we had a question. Besides, before purchasing the mattress I asked them if there were any exchange or return policies and the salesman told me that the mattress was neither exchangeable not can be returned! Which means that if the mattress doesn't suit you then there's no way you can exchange it with, probably, a better and expensive one and you are stuck!! I have spent over $400 on the mattress and now I cannot exchange or return it. I just wanted to mention that inspite of the poor customer service at the store I bought the mattress and I will say that this was THE WORST $400 I have ever spent in my life.
Went to get a new bed because it was time to move beyond the queen size mattress. I've bought two other mattresses in the past 4 years and this was the best experience by far! Dan was very knowledgeable and respectful and didn't give off that annoying mattress sales hustling vibe I have experienced at other places. We even left after choosing the mattress to just be sure by visiting other stores and that only confirmed that this ortho store was the best place to buy from. Only reason I gave 4 stars instead of 5 was for the range of selection behind their internal brand, but even that was good just not ideal.
Four years ago I replaced my very long term Ortho Cal King Extra firm. It had a 25 year warranty and I had it for about 28 years. I loved that mattress for years and years and wanted to replace it with another, only a Queen based on the space now available. I went to a store in WeHo, CA, listed as an Ortho store and bought what the representative said would be closest to what I'd had and the price would be about $1,500.00, 50% higher than the one being replaced. We’ve had a lot of inflation in the intervening years so I shrugged and said, 'Ok.' I bought it. It was nothing like the one being replaced, much too soft. After about 18 months there started the development of a depression in the part of the bed where I sleep. That depression now requires SEVEN towels to raise the hole to the point where my back is not severely distorted. This is far worse than the Kapok mattress I slept on as a child. The reason for the original Ortho was on the suggestion of the surgeon after a reconstructive back surgery. It worked and I slept wonderfully on that mattress. This new one has a 20 year warranty, full replacement up to five years. I ask you, why would I want to replace it with another expensive piece of junk. I feel very ripped off and would like to know what happened to the products Ortho used to make? In the introductory comments there is mention that Ortho basically is a budget mattress. According to the Individual styles with commentary it would appear that they do have more lower end products than I'd known, but while it might not be the highest end unit on the market, I certainly do not consider $1,500.00 in the budget range. If you are considering an Ortho mattress I would strongly urge you to spend your money on something else. Sign me, "Oh, my aching back!"
This place is a fraud..... I purchased a mattress set paid $1,500.00 for it less than 3-years ago, and the mattress is worthless! I was given a 10-year warranty, which is worthless. I called to get the mattress set replaced since it suppose to be under warranty, because the mattress is sagging, when we sleep you sink into the mattress, which causes us to have back aches and sleepless nights, plus it's difficult to get in and out of bed since you sink in. When I called they said I had to pay $60.00 to have a third party inspector come to my home and inspect the mattress, so I paid since I had no choice, it took 3-weeks to get an inspector to come to my home to inspect the mattress, they I get a letter saying my claim is denied. They do not stand by their warranty, dishonest company.
I have been shopping for a mattress and have visited several stores. Johnny here was the most knowledge and courteous salesperson I have seen in all the stores. He took the time to really understand our needs and concerns and did his best to address them. I would definitely recommend him.
Adam was fantastic he is a wonderful sales man and a great person. You should ask for him anytime you go. He bent over backwards to meet our needs.
My husband and I walked in not knowing what to expect we were greeted by Cliff he listened to our needs made several suggestions was very knowledgeable and helpful. We walked away with a great mattress and very happy with service.
Great mattresses. Great service. I can't say enough great things about ortho mattress. Its a family owned business and even though I am in the military and tend to go to the Navy Exchange I will never go there for a mattress again. Pricewise the better deals and better mattresses are here. Navy Exchange had unknowledgable sales people. The location and delivery is convenient and quick
Just bought a mattress with Bernard at the mission valley location. I was shopping around all day at various places, Jerome's, Macy's, etc but found the best deal here. Not only did Bernard spend time going over the various types of mattresses but he also asked questions to ensure it was the right mattress for me. It was a very comfortable and non sales approach. I recommend you stop by and ask for Bernard if you're shopping around, give them a shot!
The salesman was awkward, condescending, and eventually insulting. He spoke to us like children... He would have never treated us like that had my husband been there. Most uncomfortable sales experience in which I have ever been involved.
Adam was vary helpfull. He got us set up with the best matrices I have ever been on. Got us set up with delivery and protection. This was the best experience of purchasing a mattress or any other furniture in my life time. This man was so friendly and nice, he realy helped us out on getting everything we needed.
I was very happy with their salesman Adam. He is both knowledgable about mattresses and a very likable guy. I felt at ease making my selection and not needing to go to other stores to shop further. There was never any pressure and he worked with me on the price. The delivery was on time as promised. I recommend Ortho and cheers to Adam! ... thank you.
Great customer service. Manager Michael goes out of his way to help and is very knowledgeable on different options. Shop when holiday sales are happening for the best deals.
Great costumer service and great variety of quality products. Michael was very helpful and friendly.
Purchased a mattress and 2 pillows. Do not purchase pillows here! The pillows are the worst. Felt like we were sleeping on rubber tires. They are unusable. I talked to the corporate office and they said I could pay to ship the pillows to corporate office and if there is a defect they would send replacement pillows. I already payed $200 for the pillows and refuse to pay for shipping to their corporate office. They would not honor paying for the UPS shipment. Hope no one else buys pillows from Ortho Mattress. Go to Sleep Train!
As soon as my husband and I walked through the front doors we knew this was going to be the right place for us to get our mattress. there was a very welcoming atmosphere and Scotty was one of the nicest guys ever! ! He really knew everything about mattresses! ! He gave us an incredible deal as we are newlyweds and we will definitely be coming back and referring family and friends. great place great customer service TAYLOR & GEOFF
If you're looking for a great mattress with phenomenal customer service, look no further! This place is the absolute Best! Michael and Joshua are knowledgable, genuine, and patient. They truly have your best interest at heart. Best mattress buying experience .
Ok, here's what's gonna happen. After endless nights, weeks, months, even years of sleeping on a sub-par mattress you're gonna take the leap to get a new bed. You're going to go to Ortho Mattress. You're going to ask for Karl. He's going to be incredibly knowledgable on all the different types of mattresses and beds out there. You're going to try different beds in the store, possibly to humor yourself with due diligence. But really none of that is going to matter because the mattress that you want is the Stearns & Foster Villa Julietta. You're going to melt into this mattress. It's like nothing you've ever experienced before. You're going to look at the price and think, "I can't afford this." Then you're going to mention this review and ask for the "special Karl price". He's gonna take care of you. Within days your new mattress will be delivered and you will live happily ever after. The End.
Good store, very knowledgable staff. Mary was so insightful and caring. My latex mattress is the best and I have her to thank. She was very patient with me. Choosing a mattress can be difficult when you don't know anything about them! These guys know the biz well. Very impressed. I'm extremely happy and I sleep awesome now :) I may go back for the adjustable addition one day.
Came in to browse mattresses as mine was totally ancient and needed to be replaced. All the employees were very helpful here, but adam ended up giving us a great deal that we couldn't refuse, so we ended up getting a mattress that day and didn't need to shop anywhere else! Thanks Adam!
Excellent service from Michael! He walked me through a selection of mattresses for our guest room and I found the perfect one in less than 10 mins! Highly recommend!
Great selection of mattresses and knowledgeable, friendly staff. I highly recommend working with Danny who helped me choose the perfect bed. He listened to what I was looking for and matched the perfect mattress accordingly. He did not up-sell me on an expensive mattress, in fact, he recommended I buy the mattress Ortho manufactures- which I did. They have great prices! He was honest and weighed the pros & cons of the various mattresses. They offer free delivery and free hauling of my old mattress. My sister had previously bought her mattress at this exact Ortho and had a great experience. I will gladly recommend this Ortho location to friends & family.
I've bought several beds from this location. I wouldn't go anywhere else for my mattress needs! PROs: Just bought my second iQ mattress from this store. By far best customer service that you could ever expect! The salesman "Scotty" was extremely knowledgable on all items in the store. We discussed exactly what we were looking for and he knew the perfect mattress for my wife and I. We bought one mattress set 2 months ago and loved it so much that were buying another set for our mom for Christmas. If you need a new mattress, pillows, or bed frames this is the BEST PLACE TO GO IN SAN DIEGO! CONs: Zero!
This place is great. Had the best customer service from Michael. Highly recommend this spot for a mattress
Excellent service here so happy with our purchase! Adam Pennington helped us out and he answered to our 100 questions, let us lay on every mattress and ultimately his initial suggestions were the best fit for us! Super fast service, worked with out budget and stayed at closing to finish up with us. Highly recommend!
Never thought I would rate and write a note about a mattress purchase, however, we received exceptional service and it is worth it to let others know of a great experience. Mike, the manager of this mattress store helped me months ago and explained in detail the features of the final three I was considering. He explained the pros and cons of each and I went with one that just felt better in the store. He said the only advantage of the one I didn't go with was that it stayed cooler at night and with the "good night sleep guarantee" I could exchange of not completely satisfied. I always wonders how genuine that promise was and sure Enough I ended up feeling warm at night and put the guarantee to the test. When I went back, Mike was there and was very receptive to my request to exchange and even had me try the one I wanted again to see if I still liked it. He said no problem Abd in fact that it was great sleep that he wanted for customers and that it was not inconvenient at all and that he was happy to exchange at the very small stated fee I. The guarantee. Kudos to ortho mattress for that policy and for Mike and his store for making it a pleasure to do business. Will shop there again next time needing a new mattress.
We seriously needed a new bed! We wanted a cool, fairly firm bed at a reasonable price. My husband is a back and side sleeper. I am a stomach and side sleeper. We had our work cut out for us... We went to the store on Camino de la Reina to check things out. That is when we met Scottie Beason! He is extremely knowledgeable, asks a lot of questions regarding sleep position and pointed us in the right direction. We are thrilled with our pick and are sleeping so much more comfortably! Lastly, I want to mention the two delivery men (Rolando and Brian) who went out of their way to set up the bed and remove our old bed. They were neat and thorough and very friendly.
I really enjoyed picking up a mattress here. They were quick and efficient with all of the choices. I needed a mattress immediately and didn't have a long time to spend in the store. I was in and out in less than an hour and I have an amazing mattress. I am so satisfied. Michael is a great person to talk to if you come into the store!
This is my second Ortho mattress, and the deal this time was just as great as last time! Adam worked with us for an hour to help us pick out the proper softness. Such a good experience I've even considered getting mattresses shipped from here to my family up north for my sister/her husband and my mom.
A lot more variety than other stores. Easy, a little more than we expected to spend but they helped us out a lot.
I went to this store because of their Sales tax promotion and the need for a more supportive mattress. Scottie was super helpful and answered all my questions to my satisfaction. So I sent my girlfriend over since her opinion really mattered the most. She met with Karl and found the right fit. I went back a week later and made the purchase that afternoon and it was delivered that evening. Now that is service! Highly recommend this shop. The delivery crew was super nice and cooperative. They even covered our old mattress in plastic in our garage, since we were donating it that weekend. Took about 40 minutes from beginning to end. My only complaint is there is a larger space between the head of the mattress and the headboard, so our pillow tends to fall into the gap after returning it from incline to flat. But that is minor at best.
A pretty big showroom with a wide selection of mattresses and very helpful salespeople. There is a parking lot located on the side of the store so no need to drive around looking for parking. You should be able to find a mattress that suits you. As we walked in, we were overwhelmed with the variety of mattresses and what the differences were. Mary helped us decipher what kind of mattress was best for us. She was knowledgeable, friendly, and very easy to talk to. She knew everything about the different mattresses and what kind of mattress fit our needs (taking into account back problems, etc.). She was comfortable and not pushy at all. We were able to get a very good deal on a mattress and felt comfortable with our purchase. They have a generous return policy and warranty. Delivery was free and the entire purchase was just very comfortable and easy. We will be returning for our next mattress purchase.
This was my first mattress buying experience and I'm very satisfied with my visit. Adam is very knowledgeable, non pressuring, and really helps you pick the right mattress for all of your comfort and financial needs! Thank you!!
They delivered the mattress and set it up. I told them it was set too high off the floor. They told me to try it and they would return and adjust it if I still felt it was too high. Well it remained too high. When I called the store they said it would cost me $120 to have them return and adjust it. I complained and they agreed to charge $65. The bed was over $ 4,200. They were in a hurry to get back home and did NOT TELL ME IT would cost me over $120 to have them return. Otherwise I would have insisted they set it up correctly in the first place. The manager acted like it was a big favor to charge me half to return. They also told me I should go buy special adhesive to attach the headboard as they didn't believe the included hardware would work. The customer service at this store sucks. Once they have your money it's very difficult to cancel. Go to any mattress store except this one.
I been shopping for a mattress for a couple of weeks now. Stopped by at Jeromes where I had an amazing sales guy spend over an hour educating me on mattresses, then went to mattress firm and thirdly went to ortho mattress with a guy named Alex. The guy didn't spend 5 minutes with me explaining nothing but rather half ass answering questions and after those 5 minutes he starts pressuring me like crazy that I needed to walk out with a mattress sold by him before I left. This guy has shit for brains! I won't even go back to Ortho mattress or consider them for anything. If they have a sales guy that is so crude and clueless and wants to force a sale when he hasn't spend any time educating me, the only thing he did is shit talk Jeromes and Mattress firm but gave zero technical data about why I should buy from them other than I've shopped enough and should buy their mattresses now. What a crude ignorant buffoon! then when I told him to give me his business card he got all upset and said don't bother ... what a jack ass! ... its hard to pick a mattress by lying on one for a minute but at least the Jerome's guy was a perfect gentleman and educated me rather than pressure me after 5 minutes in the store! ... this guy Alex reminds me of those meat heads that buy a girl a drink in the bar and think they are going to get laid after a 5 minute conversation! lame lame lame!
Loved our experience at Orho mattress today. Scott was super helpful, gave us a great deal, and provided great customer service. This was our second purchase at this Ortho location and my wife and I couldn't be happier with the experience. Can't wait for our mattress to get delivered on Monday. Highly recommend Ortho mattress and especially this location.
The salesman here was terrible. A thicker, bald guy, he was heavily pushing the temperpedic mattresses so much so that he wouldn't even answer questions about the other types without steering the conversation back to temperpedic. He would give no info (which were soft, firm, number of springs whatever), The only things he had to say about other models were reasons why they were a bad idea. Finally it started to feel like a waste of all of our time so I directly said 'We don't want a memory foam mattress.' He then immediately stopped speaking or making eye contact with me and spoke only to my husband, going so far as introducing himself and shaking my husband's hand while making no effort to shake mine! He asked my husband about our budget and when my husband gave him a number (less than a temperpedic) he began pushing the store brand memory foam mattress. When my husband didn't appear to be interested the salesman then stated that if it was a price issue we really did not need a king size and that a queen size temperpedic would be all we needed because we would be moving less because of how restful they are. Seriously?! As someone who has sales experience I understand that there were two things he was probably going for- the fat commission from a temperpedic and the points he received from his store for selling their brand. As a salesperson I can also tell you that when someone isn't interested in what you wish they would buy you suck it up, move forward, and show them something they could be interested in. This guy didn't even pretend to care about what we were interested in. And honestly I'm not sure there was anything I could've been interested in buying because the he was such a turn off I got out of there as soon as possible. I strongly suggest the sleep train right across the street for more options and better service.
We had a great experience at Ortho onWashington Blvd in Culver City. Our salesperson was so knowledgeable and friendly. He was so helpful and answered all of our questions. We didn't realize the multitude of options when it comes to buying a mattress! We found a great mattress thanks to Johnny Sawyer (I think that was his name). Never met a better salesperson! Very nice and genuine. Would highly recommend !