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Naturepedic has a reputation for quality organic mattresses. They focus on generous layers of organic cotton, wool, and latex in their beds. With options for both children and adults, most customers have good things to say about their quality and customer experience. Those rare complaints mentioned durability and prices.
Urban Mattress is both a retailer and a brand of mattress. They were founded in Boulder, CO in 2008 with only one store and have grown to 14 stores in over 12 cities across the US. Their retail operation carries other mattress brands such as Vispring (the luxury British bedding brand) and Tempur-pedic, along with their own brand Urban Mattress and Urban Naturals. They are also active in social responsibility, donating to local charities in each of their locations. They have a budget line of Urban Mattress bedding focusing on both memory foam and hybrid bedding with a mid-price point to fit any budget.
Based on our aggregated reviews and our scoring method, we recommend Naturepedic in this match up!
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Most customers feel quite comfy with these mattresses and they gave them high marks overall. However, some folks didn't have the same feeling. If one of these mattresses is up for your review, make sure to read more about these mattresses below to make sure it will work for you.
Most customers describe these mattresses as supportive, which means they egonomically work to straighten the spine for most sleepers. That said, there are a few customers that have complaints, so be sure that your pick aligns with your sleeping position and body type.
Most sleepers describe these mattresses as having good edge support, which means most don't experience a noticeable depression when rolling towards the side of the mattress.
Bowling Ball & Density Tests
In density and bowling ball tests that measure even support throughout the mattress, there is solid support throughout. However, some customers have complained about support over the long term, so make sure it works for your body before purchasing.
Durability is one of the most important factors for mattress shoppers, but because mattress brands are launching so quickly, it is often hard for shoppers to learn. Luckily, customers are really responsive about what they like and what they don't like. These mattresses offer above average durability for the average sleeper. Some who are larger may find their mattress to be less durable.
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These mattresses get good marks when it comes to customer satisfaction. This means that there are good scores overall from sleepers, but some had different experiences. There were some that felt discomfort. Read on to learn if these mattresses will work for you specifically!
These mattresses are do a very good job at support versus others in the industry. Their materials are good at aligning the spine and reviewers report feeling comfortable. These mattresses offer even support throughout the surface layers and and don't talk about issues with initial sags.
Edge support is important when you are sitting or lying close to the side and are looking for a supportive surface. These mattresses do a fine job with good edge support towards the side of the mattress.
Bowling Ball & Density Tests
Using a bowling ball on the surface of the mattress is a good way to measure support and firmness. Reviewers describe these mattresses as evenly supportive throughout the surface.
Finding a durable mattress can means thousands in savings for you and your family. This is one of the reasons that customers strive so hard to find mattresses that last. However, lots of brands are out for profits rather than making the ever-lasting product. Even in spite of that, there are still some great brands that build good products. These mattresses are very well rated when it comes to durability. Unless you are of a heavier build, these mattresses should last 7 - 12 years.
We love this mattress. I was very worried about buying a mattress for my 2 year old because in the past when I've bought traditional mattresses, the off-gassing took months (that was before I knew better about the horrible chemicals in mattresses). My son had a Naturepedic crib mattress and the transition to the Naturepedic twin mattress was a good choice. When the mattress was delivered we set it up in his room and he was able to use it that very night. No off-gassing horrible chemicals, no bad smells. What a relief! I'm very sensitive to chemical smells so I was happy to not have to deal with that here. We started off on the firm side of the mattress for my 2 year old, but it was very hard. He's been sleeping on the firm side for 1 month, but he keeps waking up at night. We also found that he was trying to put his entire body on his pillow, so we thought he would prefer a softer feel. A few days ago we flipped it over to the quilted side and that feels much better. We still need to get a waterproof pad for it, since the quilted side is not waterproof and he's not yet potty-trained. I would not hesitate to purchase this mattress again. It was very expensive, but if he uses it for 10 years, that's only $75/year. Well worth the peace of mind.View More Reviews
I was nervous when I purchased this mattress because many reviews say it is too firm. Is it firm? Yes. Uncomfortable? No. My son went from a conventional plastic-y crib mattress to this mattress. This one is considerably softer and more comfortable. I lay with him at night as he falls asleep, and I am not uncomfortable on the mattress. I have had no complaints. In fact, we are thinking of buying one for each of our other children. This is a great mattress and is one of the most affordable non-toxic mattresses available. It is firm but not uncomfortable. I highly recommend!
This is a fantastic kid's mattress that made for a seamless transition from the Naturepedic crib mattress. If you're unfamiliar with these mattresses and are accustomed to soft, plush "grown-up" mattresses, you may find this too firm or too stark. However, it's perfect for a kid's growing body. There is no worry of off-gassing or chemical smells - it came right out of the box and onto the bed with no airing out time. The waterproof side is great, with a nice texture that is nothing like a plastic-y waterproof pad. This is a high-quality mattress made from high-quality materials that will leave everyone sleeping well at night!
Ordered this mattress after much research and debate. I am happy with my decision. The mattress was not too firm as other reviews remarked, and is actually almost softer than I wanted because I was hoping the firmer the mattress the longer it will last. It is certainly much softer than the 2-sided naturepedic crib mattress. I bought this for my son transitioning to a big boy bed and expect it to last through childhood. I believe it will and it is very comfortable. We are using the waterproof side which I LOVE. It protects the top and sides without having an awful crunchy, noisy sound or feeling. There was a slight natural odor as some commented in reviews but only if you put your nose to the bed and you can't smell it from the waterproof side. Certainly no strong odor or chemical smell. It is expensive, but compared to adult organic, non-toxic mattresses it is much cheaper and I felt was worth the investment for my son's health and my peace of mind.
12/13/2015 Update: After receiving an email from Naturepedic that the mattress I purchased was defective, I ordered a new one. We've had the mattress for about five months now. No issues with lumpiness. However, I feel like the outer trim of the mattress is starting to loose it's shape/looking bent. I don't believe this is normal wear-and-tear because I've never had this issue with my other mattress. =( I was excited to purchase this matress for my toddler as her new big girl bed; however, I was disappointed with the product for a few reasons: 1) I grew up sleeping on very firm mattresses. I prefer them and enjoy them. Although firm, something about this mattress made it quite uncomfortable. It's just too firm. 2) The discomfort of the firm mattress could be that it feels lumpy. It seems like individual springs can be felt while laying on the bed and shifting positions. 3) The waterproof side of the matress seemed loud. The cover was not taught, so when I moved my arms across it, it was as if I was laying on vinyl plastic that can be heard when moving. I purchased a NP crib mattress and had no problems with its quality; however, the twin mattress was a big disappointment. If you have a recommendation for a quality organic mattress, please share.
I never write reviews but I am EXTREMELY disappointed with this mattress. We've had it for just over a year now and we still have not transitioned my toddler to the bed so this mattress has only been slept on a handful of times by the occasional house guest. When we first received this mattress I noticed that it elevated in the center so it almost felt as if you were rolling down hill on either side of the mattress. I thought perhaps this was because it was new and that it would settle down over time but sadly it hasn't. Also the sides of the mattress are sagging. It's almost as if the side of the mattress totally collapses on itself when you sit on it. I flipped the mattress over to the non-potty training side and it weirdly lumpy. I wanted to love this mattress. I paid more for this mattress than I wanted to because I trusted the brand and I definitely wanted an organic mattress. But I'm sad to say that this mattress was not even close to what we were hoping for. We wanted a mattress our toddler could grow up on, now I'm going to have to buy him a new mattress before he even gets a chance to use it.
Since infancy, my now 3 year-old daughter has slept on a Naturepedic crib mattress in her crib and toddler bed. So when she recently transitioned to a twin-sized "big girl" bed (Charleston Solid Hardwood Platform Bed Frame - Twin Size), Naturepedic was our first choice for a mattress that we knew would be free of chemical flame retardants. We opted for the 2-in-1 mattress instead of the single-sided one for $100 cheaper because we knew from experience (with the crib mattress) that it's 100-times easier to wipe up accidents from the waterproof fabric of the mattress itself, than to have to remove a separate mattress pad and throw it in the wash. Plus, many waterproof mattress pads are made of PVC/vinyl, a toxic plastic the emits phthalate fumes that you don't want your child inhaling in their sleep! The waterproof side of the Naturepedic mattress is made of food-grade polyethylene, which is non-toxic and doesn't give off any harmful fumes. Yes, the waterproof side of the mattress is somewhat firm, but not excessively so, and most importantly, my daughter has never complained about being uncomfortable. After all, she spent the first 3+ years of her life sleeping on an ultra-firm crib mattress, so she doesn't know any differently when it comes to sleeping surfaces. Plus, pediatricians recommend a firm mattress for younger kids, whose bones and skeletal structures are still developing. Once my daughter is older (and fully nighttime potty-trained!), we'll flip the mattress over and use the quilted side. This mattress was recently put to the test and passed with flying colors! A few weeks after we bought it, my daughter had an upset stomach in the middle of the night. She threw up a total of 4 times, soaking her pajamas and bed sheets, but the waterproof surface of this Naturepedic mattress completely withstood it all. Each time, all we needed to do was to wipe the surface of the mattress with Seventh Generation Disinfecting Multi-Surface Wipes, 70 Count, change the sheets and put her back to bed. We wouldn't have had enough mattress pads to cope with all the throw-ups that she had. In short, this mattress helped make a rough night a little less difficult for all of us. I highly recommend it. Grade: A
Switching to this mattress stopped an allergic reaction I was having to my memory foam mattress (all the chemicals!). So in that respect, 5 stars. But this mattress is very hard, so I had to buy a latex mattress topper to be able to sleep on it.
My 13 year old wanted a really firm mattress, so we bought him this one. He even wanted the firmer side up. That lasted a day. So we flipped it to the "less firm" side, which was still way too hard. The two sides are board v. Heavy blanket on board. We wound up buying him a 3" featherbed. I still find it too hard, but he likes it now, though, and finds it just right. The featherbed made all the difference.
We purchased this mattress for our now 3 year-old son. I have read that sleeping on an extra firm mattress is good for growing bodies, but I must say that as a mother laying next to him at bedtime, it feels a bit uncomfortable. That being said, our son has never complained, and it has been almost 6 months since he started sleeping on it. Naturepedic has a good price for an organic mattress, so we will simply purchase an organic topper for comfort when he needs it.
I really like the idea of this bed and the fact that it doesn't have most of the nasty chemicals in it that other beds do. That said this is not the most comfortable bed. Its heavy and feels bouncy. My little boy doesn't seem to mind it, but it just isn't that comfortable of a bed.
I hate to give a low rating to a company that makes a matress with little or no fire retardants, but, this mattress was very uncomfortable. It felt like an old crib matress. Even on the softer side of the mattress, you could feel every spring.
Great mattress for our 2 year old. No chemical smells, and nice cleanable surface.
This has been great for my daughter. Feels like a regular mattress. It has held up very well, despite my daughter jumping on it at least weekly, and sometimes with her friends (it is on the floor for safety reasons). I would give it 5 stars if it were cheaper....seemed a little bit more expensive than it needed to be.
This is the second time I have purchased this item and I am very happy with it. As described & well packaged. I would recommend this product and seller.
I have three of these that I have purchased over the years for my three kids. Outstanding quality and complete satisfaction. Never had to offgas it. And sleep comfortably knowing my kids are not exposed to harmful chemicals. This mattress is supported by the environmental working group.
Excellent. Item was purchased for 2 year old. Used on the floor (montessori inspired) with a low profile boxspring. Child sleeps well and I've even fell asleep on it. Very expensive but worth the cost. No odors or new mattress smell.
The bed was purchased for my 3 year old granddaughter because my daughter felt it was important for her to have an organic mattress. We chose this one because it was mid-price and had one waterproof side. Also free shipping with Amazon prime! The bed seems to be very supportive, comfortable and quite dense so I imagine it will hold up well for many years.
Bought this for my 2 year old son. There is no chemical smell with this mattress which is 1 reason why I purchased. My daughters mattress from a regular mattress brand was purchased 3 years ago and still stinks like chemicals when I take the sheets and cover off. This mattress is also great with the waterproof side that actually works and is easy to clean. Comfortable and my son loves it
Not for those with aches and pains, but good for kids! We have a twin and a full size of this brand and are very happy. We also bought real mattress protectors since the mattresses are expensive, but so worth it.
Few people realize the dangerous chemicals in traditional mattresses. It may see like a huge expense to spring for the organic mattress, but it's well worth it knowing that your child is not inhaling toxins while s/he sleeps. As far as organic mattresses go, this one is extremely comfortable. The vendor, "Elephant Ears" I think it was called was excellent and offered free shipping, which saved me $150. This was a very good buy. My baby sleeps like a baby in it.
Excellent quality and finish. Perfect for toddler transitioning from naturepedic infant mattress.
Fits great for a 3 year old. No smell as others stated
This mattress is great. We don't think it is at all hard as other reviewers have complained. If you want a super deep pillow top type mattress then this probably isn't the one for you, but for a high quality, comfortable, basic organic mattress this one fits perfectly.
Love Naturepedic! Wish they made a king size!!
I bought these for my twins after they grew out of their cribs. I had also used Naturepedic mattresses in their cribs. These mattresses are comfortable and reasonably priced for organic, chemical free mattresses. I would always recommend this brand and will buy this brand for my bed when it's time to replace our current mattress.
Fabulous bed! Zero odor, soft Quilting, natural materials.
Great service, love these mattresses. Hopefully it lasts 20 years!
A little bit too hard on one side.
I bought two of these mattresses for my daughters (age 7 and 11) thinking that the the firmness shouldn't be an issue for bodies as light as they are. I love the fact that they are organic, and that they have a water proof side which is good for the earlier, bed-wetting ages. However, they are so hard that my daughters complain about them. I tried a thin topper, and that didn't work. I eventually bought a 3 inch organic foam topper for one of the mattresses and that did the trick for my older daughter. However, the cost worked out such that I would have been better off getting an organic foam mattress to start with.
Great mattress, a little on the firm side which is what I was looking for.
I bought this mattress because it was chemical-free, and I feel really good about that. I thought it was hypoallergenic, but when I received it, noticed that it had side vents. When I called the company about this, they tried to tell me that dust mites stay on the top layer only, so they offered a mattress pad. I'm a physician, and I wasn't happy with that response. I had to buy an additional hypoallergenic cover. It's nice that one side is waterproof, and the other side cottony. I've had the mattress for about a year now for my two year old. It sagged a bit immediately, and the top layer is a bit loose. These are made on a one-by-one basis, and made to order, so I guess that's ok. I thought this would last him 'til high school, but now I'm not so sure. It hurts my back to sleep on it because it's rather firm. After a year, it seems to have an odd-rice-homey sort of smell. Not sure I would buy again because of the price. Maybe all natural/chemical free mattresses sag?! I gave it four stars instead of three because at the time of purchase, there were not a lot of options out there for safer mattresses.
This is our second Naturepedic twin mattress, and we've also purchased multiple crib mattresses. We always love them, and feel good about our kids burying their faces in this organic, harsh-chemical free mattress. I read through the reviews, but have to disagree that this mattress is too firm, at least, not for a child. I bought it for my preschooler, and little kids often use firmer mattresses. I've fallen asleep on it multiple times and think it's fine, and my kids sleep well on these. I love that one side is water-proof for now, and that we can flip it over for a softer side for when the kids are a bit older. I have no complaints at all. UPDATE: At age 6, my son did start to complain that his mattress was too hard. It was wonderful to be able to simply flip his mattress over from the water-proof side to the softer side and please him without having to buy a new mattress! I also have to add that Naturepedic stands behind their lifetime guarantee. After less than 6 months, a spring had somehow rotated itself sideways in our second of these mattresses and was poking to the side. We don't know why or how this happened, but we wrote to Naturepedic and sent them pictures, and they immediately sent us a new mattress. No charge, no hassle. Very, very pleased.
It was pretty weird to buy a mattress online, but I had no luck finding a local store that sold organic (or just non-toxic) mattresses. I really wanted my son to have a mattress that wouldn't be harmful to his health. This one fits the bill, and it seems to be the least expensive option out there. The manufacturer's own website has it listed for $100 more than Amazon, plus they charge $75 shipping. I was pleased with Amazon's price and the free shipping (from Pennsylvania to California, no less!) The mattress is firm, but comfortable. My 3-year-old son has been sleeping just fine on it. I took a nap on it one day, and I noticed it was firmer than my own mattress.... but I slept just fine.
I really wanted to love this mattress. Organic was a priority for me and when reading the reviews it seemed perfect. Unfortunately, the mattress I received is hollow. There is absolutely no support in the middle of this mattress and if an adult was to lay on it, it caves dramatically in the center. I have no idea if my particular mattress is defective but I am definitely disappointed in the product.
I did a lot of research on mattresses and the incidences of sids when my daughter was born, and ultimately went with an organic crib mattress. When it came time to getting her a big girl bed, I had a very hard time finding full organic mattresses. Not one store in my entire city sells them. So I turned online, and researched every brand I could find. I needed an organic mattress that was not based with latex, and so many of them are. I'm allergic to latex, and fear my daughter will eventually share that allergy. Naturepedic is the brand I continued to come back to, as the best option on the market. Expensive, yes, but there are others that are far more, and none that are less that are made of cotton and not latex. What made me hesitate the most in my purchase is the reviews that said the mattress was too firm. I looked into organic mattress toppers that could help with that, but even those were a small fortune. Finally, I decided to go with this mattress. So glad I did, excellent choice. It is NOT too firm or too hard, it's extremely comfortable. It's possible that they made changes since some of these reviews were posted, to make it less hard. I have a terrible back & hip, and this mattress is comfortable to me. My daughter absolutely melts into it, and sleeps wonderfully! It had zero smell when we opened it - no off gassing, no need to air it out at all. When reading reviews, read the newest ones first. Because I think changes were made to this mattress to make it even better. For us, it's a non-toxic, organic, comfortable, odorless option for a mattress. I really think this one is your best bet!
I was slightly worried about ordering this mattress after reading a couple of reviews stating it was rock hard. I went ahead and ordered it anyway because my daughter has chemical sensitivities, and this was the least expensive, safest option I could find for her. I am happy to report that this mattress, while firm, is indeed comfortable enough- I actually fell asleep while laying with my daughter at bedtime and had a very restful night. My back and hips also felt great when I woke. My daughter slept like a rock and didn't stir until morning. I also noticed that, while I am usually a mouth breather when I sleep, it was very easy for me to breathe through my nose last night. This could be due to the newness of the mattress and the absence of dust mites, but I think the lack of chemicals is probably a contributing factor (I usually start sneezing whenever I walk into a store that sells new furniture because of the off-gassing chemicals). My daughter's nose seemed to stay clear as well. This was a big expenditure for us, but I'm glad we did it because now we have peace of mind that our little girl has a healthy place to sleep until she reaches adulthood. When we can afford it, I'd love to get a Naturepedic for the master bedroom as well.
We used mattress for 6 months - but it still had very strong and irritating smell. When we contacted naturepedic - we were told that nothing can be done. We cut the mattress and here is what we foun: https://www.youtube.com/watch?v=vvUF5LSzIJo Please watch before you buy!
Liked what I felt in the store, but it feels a little less magical at home. However, I can't complain much because it still really beats my old crappy Serta.View More Reviews
Unlike many mattress stores that I have been in, this experience was far from pushy -- and I had a lower budget, but experienced great service and a good overall experience. In the end, selected one of their urban mattresses and am very pleased with the feel of the bed. Good stuff!
Just bought from the Berkeley branch and it was such a great experience. Todd was amazingly helpful, but not pushy at all. He just wanted to direct me in the right direction and in the end, I got an Urban Mattress that I just love. Couldn't be happier.
I had a great customer service experience when I went into Urban Mattress -- not pushy at all and I felt like I got the right bed when I left. Unfortunately, the bed isn't as comfortable as I first thought it was. It is a bit hard in the cold weather and I sometimes wake up with back pain. Still going to see if it gets better, but waiting to see.
Just bought an Urban Naturals mattress. I was really excited about the idea of it being all natural after some of things I read online about VOCs. Overall, it feels like a great mattress and I really don't mind that I paid more than a Casper for it being natural and not hurting my baby and me.
Great experience in the store and great experience when I got the mattress. The delivery folks were really friendly and the mattress ended up being the perfect thing for my back pain. I couldn't be happier.
Had a good experience in the store, but afterwards didn't get my mattress for over 3 weeks. There was a lot of back and forth, and I finally got it, but there wasn't good communication during that process and the company should try to get better at this piece of their customer experience. Overall, bed is okay.
I feel like I might have overpaid a little bit. I didn't do a lot of research because my friends told me about Urban Mattress. After I bought the Urban Naturals model, I looked online at similar mattresses and think that it may have been a little bit on the expensive side. Not a complainer, but should have looked at what was out there before I shopped.
Got my mattress from the Berkeley store and it was a great experience. Todd was amazing, not pushy, but helped me find what I needed. After that, I feel like I am actually sleeping better and living better as a consequence. Great stuff!
Bought Dunlopillo Harbor Lux Queen in June. By August, both sides sloped outward and there was a ridge down the middle. For $1,200, you would think it would have been a good quality mattress. It wasn't.
Won't be shopping here ever again.
Update: Amazing customer service! Got a message from Nathaniel, the owner. He said it sounded like a warranty issue. He offered to exchange my mattress, including exchanging it for a more expensive mattress, at NO ADDITIONAL EXPENSE. I picked another mattress I liked, and it will be exchanged next week. I was not even charged for delivery. Will be sending my daughter here to buy a mattress next week.
Won't be shopping for a mattress any place but URBAN MATTRESS.
I have only had one other mattress shopping experience, and it was DREADFUL (MattressLand, Springfield VA), so I don't have a very large basis for comparison. But, I DID end up buying a mattress here, so I am giving it a thumbs up. The staff was nice and not pushy at all. Answered our questions and provided a little guidance, and helped us find a great mattress. They provide free delivery to my house, free removal of the old mattress, and/or will help you to move the old mattress to a guest bedroom (or wherever).
Bonus: Urban Mattress donates 2% of the purchase price to a charity of your choosing (you can select one of four). I thought that was a really nice touch.
What a great experience! Our first day of shopping for our teen son's new bed set. We are not impulse buyers and very rarely make a purchase at our first stop. Josh made this an easy and painless process! Prices were comparable to other places and included a warranty and trial period. Thank you Urban Mattress!
Best experience I've ever had buying a mattress! Ethan at the Denver location was incredibly helpful for my husband and I when we decided to upgrade to a king bed. They encourage you to really lay on the mattresses and even turn on relaxing music for a full experience. They don't push certain beds on you and do not seem to be working on commission. Additionally, Ethan honored a sale price that we talked about even after the sale was over. Overall an incredible experience in terms of customer service, and the bed we're getting is the most comfortable I've ever slept on!
A Company with Heart I learned a lot about Urban Mattress Denver on a recent visit. The people at this company are doing some really great things outside of the sales floor. For instance, they support a program that helps convicted felons find work. This reduces recidivism and adds to the overall health of the economy. Plus, it's just a good thing to do for folks who may be looking for a second chance in life. There are some really wonderful mattresses at Urban Mattress Denver. I was really impressed with the upscale ones made by Vispring. Ethan, the owner, told me that The "VI" in Vispring stands for the Roman numeral 6. It represents the six turns to each coil. That makes a difference, believe me. You should try one out. This is a really great store with even better people. Sleep well!
The guys took time to ensure we picked the right mattress and they also have some pretty awesome financing options. Highly recommended for anyone that is in the market for a new mattress or Tempur-Pedic Thanks again!
Great experience! I was a little wary about buying a mattress - it had been a while and you hear stories about mattress salesman, but Urban Mattress totally went above and beyond expectations! We walked in, were greeted by two friendly, easy going salesmen, offered a beer(!) and then Ethan, the owner, listened to us. He guided us to a mattress that, immediately, felt right, but showed us a handful of others just to compare. He knew exactly what we were looking for and made the whole process smooth and easy. The price was competitive with what we had been looking at online at another place, and he threw in a mattress protector for free (a win-win for them since they have a 90 day return policy). They stock locally made mattresses with 15 year warranties. They also support local schools and non-profits and all-around nice people. Highly recommend!
This was my first ever dealing with a mattress store, but this will not be the last. Any future business that I have will be done with Urban Mattress. My situation was slightly odd but Ethan made everything a breeze. He was extremely knowledgeable about the type of mattress that I needed, and even set it up to be delivered to my new apartment. The delivery itself went so smoothly and the movers were courteous and quick! Overall this has definitely been a 5-star experience and I can't recommend these guys/gals enough! Thank you Ethan and thank you Urban mattress!
Don't know where to start, but I simply can't say enough good things about my experience shopping at Urban Mattress...I just moved from Chicago, and making a long drive plus moving heavy things left my body completely shot. With my other shopping options, I was going to have to be without a bed for a few more WEEKS. I'd gotten a quote from UM a few weeks before I got here, so I decided to follow up with them- Ethan, specifically- and he not only honored the original price he gave me, but made sure I had my bed within 48 hours. He was an absolute delight, and this bed is a dream (see what i did there?!). Don't bother with other options- this is the way to go. THANK YOU for a wonderful experience!
I went to this place because of the great reviews and quickly learned that this place was nothing like others described except for the ones that show they got lack of service as well I walked in to buy a mattress the owner actually came up to help me I was there maybe six minutes trying out a couple beds with another customer walked in and he walked away after helping her he did some work on his computer I was confused as to why he stepped away maybe was because I had too many questions concerning the way the beds were made and the quality of the material. I thought those are common questions and fair to ask especially learning that buying a bed is no easy task. During that time I also noticed a shift in his attitude which was sort of alarming being that he bragged about the beds he has that he designed and created except for the ones that are over $10,000 when I walked over that section and at that time he decided to come back over and talk to me (I tried this on purpose to see what he would do) It was clear as soon as I did this what kind of person he was. He doesn't really have patience for someone buying his lower end beds which makes no sense to me he should just open up an all high-end bed store. I went elsewhere and bought a great bed and a much better deal than what I think much better quality from all of my research and visiting various other stores
This was an enjoyable experience. Large selection, fair prices, nice people to deal with. They lived up to their word and delivered as promised. My wife loves the mattress. We feel good to recommend.
Looking reviews, this place looks like quite the mixed bag. And while I cannot speak to the full shopping experience, I can speak my visit to their Colorado Blvd store. While I feel we were steered towards the extremely expensive mattresses, I can not think of a sales experience that didn't start by showing me the top of the line so I could "compare" property. That is sales, and I have learned to accept it. After learning why a mattress can cost more than my car, we spoke with a gentleman named Ethan who I believe is one of the owners. He was very knowledgeable, and also told us about what they are doing for charity in the Denver area. They specifically contract with a group that works with recently released convicts so that these who are entering the workforce with a large black mark on their CV an get work and d all for both themselves and an employer. Also a portion (I believe we were told 2%) of the sale is donated to local charities. And if you of not are for the charities they normally donate towards, you can request they donate it to the local charity of your choice. That is pretty awesome! Anyway, the only reason I would not purchase a mattress from Urban Mattress is that I have a family member in the industry and I know that Thanksgiving would be horribly awkward for the remainder of my years if I were to by a mattress from else. Granted if Ethan could get me g killer deal, I might be willing to live with some extra awkward with my stuffing.
I have had the mattress for 2 years and it is still just as comfy now as the day I got it. Got a bed stand for it a couple weeks ago for it. Easy set up. Great customer service, good prices.
Who knew trying mattresses could be so enjoyable? My fiancée and I went to three different mattress stores to try mattresses, and not only was the experience here so much better, but the beds were too. Johnny and Ethan helped us out with our purchase, and they did a great job. They tried to keep us in our price range, and left us alone to try things out, while at the same time answering all our questions. Also, stellar drinks.
We just had an amazing team deliver a HEAVY king mattress up our very old staircase. Urban Mattress has been an awesome team to work with, from the service in the store to the quick and professional delivery.
My husband and I were both waking up with back pain so we went in "just to look" but were so blown away by the quality and price we left with a brand new adjustable king bed. The bed was delivered the next morning and the crew even moved the existing bed into our guest room for us. The shopping experience was not just easy but enjoyable! Thanks UM!
Great customer service and a great mattress is what you get at Urban Mattress Boulder. I worked with Ken and got a knowledgeable sales associate. I initially got a mattress that was too firm and Eric was terrific about exchanging it for a different model. No extra cost to deliver to Nederland (twice!) and the guys were on time, quick and professional. I ran the mattress store gantlet doing research before buying, visiting 9-10 places. I found UMB was the most customer friendly of the group. After having back pain for a year, I finally bit the bullet and invested in my sleep quality with new mattress. Their product is more expensive but of much better quality and ultimately the 15 year no sag warranty sold me. After a month sleeping on it, I am extremely happy with this purchase and my buying experience. I will be buying from them again for our guest room. I highly recommend Ken and Eric over at Urban Mattress Boulder.
If you are looking for a mattress that is something out of the ordinary or have very special requirements, this is the place. It's family owned and run and the family member I worked with was incredibly knowledgeable and helpful. No high pressure but was happy to spend time with me and write up a proposal even though I was not ready to buy immediately. These are high cost mattresses but worth it, given that they include a lot of natural components, not just the mass produced trend of the year. They even called me in advance of a special sale recently to let me know the savings on my choice. It's wonderful that they don't upsell by package pricing like a lot of the chains. You can actually get "just" a mattress if that's what you want and need. We had recently already changed our base and want to assess that before changing another aspect. I will be back when I am ready to make the purchase of this model or the more expensive one I am still considering as there are pro and cons of each and a higher end product I have had in the past.
We needed a mattress four our son who just moved to town. Urban Mattress was the perfect choice! Eric was super friendly and helpful, guiding us to the perfect mattress. Delivery was free- and we had the mattress the next day. This is definitely the place to go for a quality product and excellent customer service!
Great experience for a great quality mattress. Confident sales team. No nonsense. In and out in 20 minutes. Mattress delivered 3 hrs later. Easy. Thank you!!
Best mattress store and customer service! Billy, Eric, Alexa and Ken were all so helpful and experts at helping us find the right mattress. We thought we found the perfect mattress and it turns out it was too firm for us. They exchanged it for the true perfect mattress after lots of visits and conversation about what we wanted in a mattress. We love it! We truly apprciated how friendly, caring and knowledgable they all were.
Superb service. Have never slept better, and don't want to get out of bed in the morning!! They were even willing to give me a temporary brand new mattress until the swell fancier one I bought was custom made. Everyone I came in contact with were wonderful and helpful. Delivery guys were clean cut, thoughtful, on time, reliable, nice, well trained, and as a bonus, delightfully funny.. overall shopping at Urban Mattress was dynamite experience. Highest recommendations,, I will never shop any other mattress company in Boulder..
I spent 6 months gearing up to buy a mattress because it's a major investment! I couldn't be happier to have gone with Urban Mattress. I originally purchased a firm mattress that ended up not being the right fit for my husband and I. The guys at Urban Mattress made the exchange easy, guilt-free, and super convenient. They GENUINELY care about getting you the perfect fit. Not to mention, the quality of their products is unparalleled. Without question, I will be telling everyone to go here to find their next mattress.
Excellent service, excellent knowledge, and we feel like we made an excellent purchase! Really very happy with our experience today and will be back for our next mattresses!
I highly recommend this mattress store. Very knowledgeable staff - the owner has been working with mattresses for almost 40 years. They have incredible quality mattresses at a very reasonable price, and are not a chain store. 10 year warranty. I found the owner extremely trustworthy, I think the whole transaction took 15 minutes because I told him exactly what I wanted and the price range, and he took me to the exact bed that I needed. That kind of service requires a certain kind of knowledge, intuition, and artistry that can't be found in sales people that have been in the industry for five months and work on commission. Plus the mattress will end up in my house for free within 24 hours. Honestly how could you ask for more.
Needed a mattress for my son's new big boy bed. These guys were awesome! I really appreciated that the sales guy was not pushy and he made delivery arrangements so quick and easy. I made a mistake to order the wrong size mattress and he took care of it without any problems. Great service, awesome mattress! The transition from crib to bed was so easy! I think the super comfy mattress helped. Thank you!
Very nice mattress store with high end choices. They have mattresses that cost 20 K plus made of horse hair and fine stuff.. :) really seriously. I just had to pick up a metal frame for my very plain but comfortable king size bed and found out a lot about many amazing mattresses. The gent was very nice who I talked too but I can never see spending 20 k on a mattress. Seems silly.
In the middle of a mattress emergency purchase they were calm, didn't take advantage of the "had to have" situation, the mattress was on time with tons of very helpful options and communication prior too. We were on the 4th floor, no elevator and not a single "look" or complaint, just wonderful! Oh, and the mattress is probably the best we have EVER had!!
We bought a queen sized mattress here today and had a very good experience. All salespeople were friendly and helpful. They weren't pushy, they gave us a few options and then left us to decide. We chose a mattress that was comparable to others we had seen in town and about $100 less than what other places were offering. The ambience was also nice--there's a water feature, fresh coffee, and nice lighting. It made me feel like taking a nap, which might be the point! I would definitely buy from them again! Oh, and free delivery is a nice touch!
FANTASTIC! Don't buy a mattress anywhere else. Service is great and the mattress is amazingly comfortable. The salesperson was extremely patient as we tried out a TON of mattresses and then referred us to the owner for a recommendation when we were couldn't make up our minds. Once we explained our dilemma (differences in softness requirements) he actually recommended a much less expensive option than we were originally considering - and we're both very happy with it. Slight delay in delivery (hour or so) due to confusion with the address but they called immediately upon realizing the number had been written down incorrectly and followed up with me twice. I'll never go elsewhere for a mattress!
Very positive experience from the moment we walked through the door until mattress and accessories were delivered.