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My Green Mattress was founded with the mission to create an all-natural mattress that wouldn't harm those that are sensitive to off-gassing or other forms of toxicity in and around mattresses. They offer a variety of Dunlop latex and pocket coil mattresses for both adults and children that are Greenguard and GOTS certified, which are some of the highest organic and safe certifications out there. Their mattresses get high marks from most customers and should be on your short list if you are looking at eco-friendly and all-natural options.
Personal Comfort is taking on Sleep Number to create a better number bed that can be personalized to your desired firmness. Is Personal Comfort the better bed at a lower price? We think there are many positive attributes, but there are also elements that we aren't so sure about. With problems ranging from durability to technology, we think there may be a reason to steer clear of number beds.
Based on our aggregated reviews and our scoring method, we recommend My Green Mattress in this match up!
See Our Full Review of My Green Mattress
My Green Mattress: 9.3/10
Personal Comfort: 7.6/10
My Green Mattress: 9.3/10
Personal Comfort: 7.7/10
My Green Mattress: 9.4/10
Personal Comfort: 7.6/10
No Back Pain:
My Green Mattress: 9.2/10
Personal Comfort: 7.4/10
My Green Mattress: $649-$1594
Personal Comfort: $499-$4199
My Green Mattress:
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It can be a difficult task understanding which mattresses get higher marks from customers versus others. Customers have great things to say about these mattresses overall according to our analysis. Although you may not experience the same excitement after buying, this provides a solid foundation to look into this brand further. Read on!
Solid support throughout a mattress is essential to its feel and whether it helps align the spine. Overall, these mattresses do a fine job supporting the body for their firmness. That means that these mattresses will support you comfortably.
Most sleepers feel that the support towards the edge offers comfortable resistance. This means that you can lay on the side of the bed comfortably and the mattress will prop most sleepers up rather than sinking.
Bowling Ball & Density Tests
Some online reviewers use the bowling ball test to measure firmness. Customers report that these mattresses offer a good consistent surface, which is is a good selling point of this brand.
One of the most important items for shoppers buying a new mattress is durability. Getting 7 to 12 years out of your mattress is good in terms of durability. That said, mattress craftsmanship and sleeper body weight can affect durability as well. These mattresses impress reviewers with their durability. There are some customers who are heavier that may find a slight decrease in durability.
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There are is some negative input about these mattresses. Some sleepers are happy with the feel, but others have had issues. One of these mattresses may be great for you, but it makes it harder to predict. Continue looking on below to learn more if one of these mattresses will work for you.
In terms of support, customers give these mattresses mixed reviews. Some folks have described them as supportive and report sleeping soundly throughout the night, but others didn't feel that the mattress was equipped to provide comfort. If you are above average in weight, you should take a look at more reviews to make sure you find the right match for you.
Edge support is an essential item for those that like to lay close the edge of their mattress without dipping or rolling off. Some may not find these mattresses to be evenly supportive along the sides and may dip more than usual.
Unfortunately, not everyone rates thair mattresses well in terms of longevity. While some customers felt comfortable with their mattress, others have experienced quicker issues than average. Make sure to take a look at the specifications, warranty, and reviews before buying.
I cannot rave about this mattress enough -- very comfortable, non-toxic materials I can feel good about (and I am very picky about everything I buy in terms of toxicity), and what a total STEAL! I had been searching for mattresses for ages, and I could not find anything I wanted for a price I could afford until I came across this one. No off-gassing, but there is a very faint, not-at-all-unpleasant, earthy smell to it. And it was delivered very fast, way before the promised time frame. Lastly, the mattress was not nearly as uncomfortably hard/firm as some of the reviews indicated. I actually wish I had not bought the expensive latex topper I already purchased elsewhere, because it really doesn't even need it. I was a little nervous about buying a mattress online, but I am SO happy with this purchase.View More Reviews
My wife is a Naturopathic Doctor and understands the importance of a natural mattress and insisted we buy one for my daughter when we moved her out of her crib. I was hesitant since these are so expensive, but she explained that sleeping on a mattress that is not natural means that her face is pressed up against chemicals and toxic off-gassing for an entire night. This was a huge concern so we searched high and low for a high quality natural mattress that would also provide her with a good night's sleep. We went to a local store that specialized in organic mattresses and could not find anything that felt good (they felt flimsy) and they were all so expensive. I decided to search online to see if I could find something and luckily I found the Echo Mattress.
We purchased the single sided Echo Mattress for my little girl and we absolutely LOVE it. It is super clean, no smells at all, and very comfortable. It came packaged rolled up and was super easy to bring upstairs and unroll onto her bed.
Now when I read my little girl bedtime stories I end up staying in bed with her a bit longer than I need to so I can enjoy her comfortable bed. I was actually enjoying my little girl's mattress better than my own so we decided to buy a King Size double sided version of this mattress for my own bed.
This is an incredible bed an a wonderful price and the customer service in this place is amazing too!
When I started waking up with back pain on my 8 year old Beautyrest mattress, I knew it was time to get a replacement. I wanted a 'natural' mattress that was free of flame-retardants and off-gassing chemicals, but most of them were way out of my price range. I found this one on Amazon and read all the reviews. Something to note: at the time of this writing, there are currently 18 reviews with an average 4 1/2 star rating. However, half of those reviewers specifically say that they purchased this mattress for a young child so they are not reviewing it from an adult's comfort perspective. I'm going to tell you right now, this mattress is firm. Very firm. Another reviewer likened it to sleeping on a bed of rocks, which is not far off. I would say it's more like sleeping on a carpeted floor. When I first started sleeping on it, I was very disappointed--it was so uncomfortable. I should add that I have a 2 inch latex topper AND a featherbed on top of it, and it's still ridiculously firm. However, after sleeping on it for seven weeks, I have gotten used to it. I am no longer waking up with back pain and I'm not breathing in toxic chemicals. Taking into consideration price, convenience (free ship/rolled up), and natural components, I would say that I am happy with the purchase. Just know that you're going to have to put some sort of topper on this mattress--I can't imagine any adult being able to sleep on this with no cushion.
The mattress arrived quickly and in good condition. We did not have any problem with the firmness, and thought it was comfortable support. My problem was with the mattress fibers/ stuffing. We let it air out for a week before putting in on the bed. Although my spouse did not notice any smell, the mattress did give me a stuffy nose every time I laid in it for about a month, even after changing out the mattress pad and sheets. This finally went away after a few weeks and I am able to enjoy the mattress now.
We were looking for a healthy alternative to our other mattress that wouldn't break the bank and would be better on our backs. We had looked at other organic mattress that were 6 times this cost so when I found this one I was estatic. This mattress has far exceeded our expectations. It is so comfortable and we don't wake up in the morning with terrible neck and back pain. Some people have complained about how hard it is, however we never experienced that. I do enjoy sleeping on the ground from time to time as it helps my back feel better so I am used to firm sleeping spaces. At first, when you open it and unroll it or does have a strong wool smell but it's nothing obnoxious and it does go away in a couple days. We have been sleeping on this mattress now for a couple months and have felt the improvement and I love knowing there's no off gassing and I sleep easier. I would highly recommend this product for anyone looking for a more budget friendly organic mattress!
I really, really wanted to like this mattress. We are very careful with the products we buy, to make sure everything is healthy and get the best for ourselves and our kids. I got this mattress in King for myself and husband, and 2 Twins for my kids. I knew it was going to be firm, but damn! It's just not comfortable. I wanted to like it, I really did- tried everything, spent more money on toppers than I ever imagined I would. I got a very fluffy lofty topper, it didn't help. I got a wool topper, still nothing. I had a firm before, but this mattress is TOO firm, I sleep on my side and have curves, it just puts pressure on my joints. Now I'm stuck and unhappy. The kids are light weight, and I got them toppers too for added comfort, but due to how they sleep- it seems to be ok for them. As for me, I'm wishing we didn't get rid of our memory foam mattress which was a lot more comfortable. We only got rid of it because we wanted to clear the house of toxins. I really, really miss that mattress. Can't afford another topper to try, or a new mattress at this time.
too firm for our taste
Like it but cant get rid of smell for month. Waiting for summer to put it on a direct sun again
What can I say, I LOVE this mattress ! It's firm without being hard.
AMAZING. This mattress came in a roll and so was really easy to maneuver onto the bed and then cut open. It is soo comfortable our daughter loves it.
I did not realize when I purchased this mattress that it is only 'one sided' but unfortunately it is and it is extremely hard. I simply would not purchase another one like this.
I don't write reviews, but we bought this mattress for our daughter and she has slept so soundly on it! Knowing what we do about off gassing and what conventional mattresses do to our bodies, we knew we had to go with this company and ultimately this mattress! Thanks again for your stellar product!
I was a little concerned about all of the reports of the smell of the mattress. When we unpacked it I didn't smell anything but when I put my nose right against the mattress and inhaled I could smell a very tiny smell that my son said reminded him of Play doh. I think it's actually the smell of the plastic that the mattress came in. If I had not been looking for the smell I would not have noticed anything at all.
This was just delivered today so I will update later. The box was quite beat up, but the mattress inside was clean (wrapped in plastic). Upon opening and unrolling there was no chemical smell: one person said 'it smells like granola' and another person said 'it smells healthy'. Three adults (of very different sizes and weights) each lay down on it (separately lol) and each found it comfortable. It is medium firmness, not hard.
most comfortable bed in our house. my father in law now kicks my son out of his bed when he visits
This is the most comfortable mattress I remember ever sleeping on. I was sure after reading previous reviews that I would need to purchase a topper to make it more comfortable, but I love it just the way it is. I sleep better than I have in years.
My spouse and I love this mattress. We've had it for about 5 months now and sleep very well on it. It's not too firm but firm enough that it won't give you back problems. It did smell a bit like wool or barn when we first got it but too the mattress' defense, I was in my first trimester of pregnancy so everything smelled to me. I aired it out in the sun for two days as the company advised and it really did help. I feel really good knowing that I sleep on a healthy mattress. I plan on buying another one.
We were looking for an organic mattress, and this one was an excellent price. That being the case, I was not expecting to find such high quality! I am very happy with this mattress! It is very firm, which I like because it has really helped my children's back issues to be sleeping on a firm mattress, yet it is still comfortable. It seems sturdy, well-made, and I have high hopes it will hold up well as my children grow up. It had no odors other than the cardboard and exterior packaging, arrived quickly and was packed all rolled-up- so it was very compact and relatively easy to transport, considering it is a mattress! I was so pleased with the purchase of the first mattress for my son that we have purchased a second for my littlest, who sleeps much better now that she is on this mattress, interestingly enough. I highly recommend this mattress and will be purchasing a third mattress after the baby on the way is big enough for a bed. Many thanks to the company for offering a quality product that is free from chemicals, well-made, and very reasonably priced.
We purchased two of these mattresses in the twin size for our four year olds. They are not super comfortable but our children seem to like them. I probably wouldn't buy them again but time will tell how well they hold up.
Matress comes rolled up and pops out like a roll of biscuits !!! Places a matress topper on it and it is money !!! Very happy with the purchase
Love it. I bought another after the first one came in, very comfortable!
This mattress is better than I expected!
t smells gross, with a really strong chemical smell that comes through the bedding even six months later. I am worried about having my child sleep on it and am considering throwing it out. I don't know what the smell is but it can't be anything good. I should have known that the price was too good to be true.
I needed a mattress that wouldn't make me swell up from all the chemicals on it. So many were expensive or didn't look very comfortable. I eventually took my chances on this one. I was concerned about the mention of smell because I am very sensitive to smells. I even called the company to ask if they could air the mattress out for a few days for me. I wasn't patient enough to wait the first time for them to answer because I needed a mattress soon but an unfortunate event turned into a fortunate result. When the bed arrived, FedEx had an accident with the package and the bed was no longer sealed inside the packaging. I called the company and sent them pictures. I called FedEx and they picked up the mattress. The mattress company remembered me and before getting the mattress back, they started airing a mattress out for the 3 days that other reviews mentioned. They sent the mattress to me before even getting the mattress back. BTW, the smell reminds me of Cheerios in case you wonder what it smells like. This mattress was just made right before it was sent to me so it is very understandable I could still smell a little of the materials. I have had it for less than a month and I sleep well. I don't wake up swollen. I am so happy about that. I have arthritis and I wake up stiff most of the time with the old mattress. I barely ever have problems with this new mattress. I got organic sheets too. The bed is firm, very firm. I like soft beds but the firmness doesn't bother me at all. The bed is wool and cotton. There isn't foam so there isn't much to make it fluffy but I figured if I had a problem, I would get a mattress topper. I don't need one though. I am quite comfy in this bed. This is a great mattress with great employees. I would highly recommend buying one.
Best bed I have ever slept on. Easily half the price of a Sleep Number and the quality is so much better. The mattress is outstanding and the frame is great too. The frame is actually a Reverie which is another bed company, which I thought was interesting but it is simply perfect. The only complaint is that the website for the company is a little outdated so I had to call my order in. No issues whatsoever though.View More Reviews
Compared to Sleep Number functionability, theirs are almost on an equal scale BUT the exceptionally strong rubber odor lingers for more than 3 weeks after assembly. Unsure if breathing this while asleep will have a health issue later.
Be prepared to spend hours assembling the bed and referring to their video. No white glove service.
A piece from the whole package was send wrongly but the waiting time for the correct one was quick. It seemed that there were not more than 2 customer service persons who are not thoroughly knowledgeable when an isolated problem comes up. Kept referring us to the video.
When told that we want to return the bed sets, they ask that we continue to try them longer as the 120days trial was not fulfilled. WHAT! We were breathing in rubber fumes, was that not enough reason! The return was a painstaking process of waiting of more than a month with continual calling to ask about the possible paperwork was annoying. Unbelievable!
My son recommended Personal Comfort after he had done a lot of research. Since they had the adjustable base I wanted and matched a lower price I found online, I decided to go with them. Upon delivery, I discovered that the wrong bases were ordered (Cal King vs. King) and the delivery service took the bases back. Personal Comfort was able to verify that I ordered King vs. Cal King, based on the phone recording of my order, and had the correct bases sent right away. Mistakes happen; it's how they are handled and whether or not they are satisfactorily resolved that makes a huge difference. And, Personal Comfort did an excellent job in resolving the issue quickly, without hassle and to my satisfaction. I would definitely recommend Personal Comfort to anyone in the market for a new bed or base.
I did a lot of research on an air mattress bed. I purchased the Personal Comfort A8 queen single mattress. I only need to adjust for me. The highest adjustment is 50. I put it at 32. I am 45 days into the bed and I believe that this bed may be the reason that I no longer hurt when I wake up. I can get the support I need for my back, hips and shoulders and I can get out of bed in the morning without being bent over in pain. I have scoliosis of the back, arthritis in my spine and a hip replacement that left one leg shorter than the other and my pelvis shifted. With my prior conventional mattress I went to sleep with spine adjusted from my day's exercise and stretching, but I woke up in pain every morning feeling crooked and unable to stand up. With the Personal Comfort bed my body feels great every morning. I have only had it for 45 days, but I am so grateful that I finally found a bed that is working for me. I am also sleeping through the night; no waking up with arm numbness or shoulder discomfort. I have started using a thin down pillow, very little loft. My neck feels good when I wake up. All those special memory foam head and neck pillows I have, and I have every tempurpedic pillow they sell, are not necessary for my comfort to sleep. I found the 'free gift' pillow with the bed purchase too hot to sleep on. I don't recommend that.
We are very happy with our new Personal Comfort bed and adjustable base. We were also satisfied with the purchase experience. During that process we were well aware of the company's return policy, unlike other reviewers here. My guess is that the company made this policy clearer and perhaps more visible on their website. We previously owned a Select Comfort bed for many years so we knew what the bed would be like before we bought it. If you've not slept on an air chamber bed before, be sure you understand and can accept the return policy before you buy. Every body is different and some may not enjoy this type of bed.
We previously bought and used the Big Name competition number bed. It was a miserable purchase experience, and we almost walked away due to bad salesman and sales tactics. But we liked the adjustable air bed experience. Then I stumbled across Personal Comfort. I had a bit of trepidation about buying it over the phone. It turned out to be a wonderful buying experience resulting in what I feel are superior materials. Instead of the competition's tactics of adding more and more charges, and making you feel bad for not buying every possible option and upgrade, the Personal Comfort phone sales kept tossing in extras and discounts and "no charge", saving much aggravation and a few hundred bucks over the competition. The accessories were a bit on the high side for price, such as the simple bed frame, but it was decent quality, easy setup and nice to do one stop shopping. The bed arrived promptly, with no issues on the order (everyone I know seems to have order issues with the competition). Do not be scared by the "assemble it yourself". This is not rocket science and good instructions are included. One point of warning. They tell you to air out the foam for a day. We did not notice much smell from the foam. BUT, the air chamber reeked of plasticizer, and took a couple weeks to air out, since we discovered this after assembling the bed. Find a place outside or in the garage to air out the air chamber as soon as you get it, and plan on a few days to a week or so to air it out. The only issue we have had is the power plug seems to have a flaky connection to the pump and is disconnected if you look at it wrong. I will likely duct tape that in place as an easy fix. We love the Personal Comfort A8 bed, and bought two twin XL to make a king size, for versatility (snoring and old age issues), even though its a pricey way to buy a king size. Definitely a superior product to the Number competition in this model. Regarding firmness complaints.... Read the instructions. You may need to do the simple calibration process. I also note I use a very low setting compared to Sleep Number. I use about a 45 on SN, but for PC I only use 17-20. Don't be afraid to try very low settings. Unlike a regular soft mattress, the air number mattresses do not keep getting softer over time.
Bad experience! I don't normally write bad reviews but it is warranted here. I bought the bed through Amazon and waited a few weeks to set it up. after putting it together i slept on it for two nights of tossing and turning. My arm started getting numb, my shoulder hurt and my neck still isn't right. I called immediately when they told me that because I went through Amazon they can't honor the 90 day sleep guarantee. So they sold me the extra padding package for another $350 and I had to reassemble the bed, (understandable). So now I'm sleeping on it for two weeks and while the bed is much better it still does not compare to my old Serta. Don't waste the money.
This is a horrible product and the company has such an awful return policy that you cannot get out of this contract. The bed is hard as a rock and they sell you pillows that are so small that they are worthless. it is honestly a joke that the pillows are sold as a real pillow. The bed does not change when you change the settings it just gets higher or lower the firmness never changes. Save yourself trouble and buy a air mattress it will be better quality. They tell you that there is memory foam on the bed but it is nothing like memory foam. I have never made a purchase that I regret as much as this mattress. They talked me into the Silver sLE it is not a comfortable mattress. Do not buy this unless you can go and try it out. They told me they have a cooling product as well it is simply not true.
Personal Comfort Beds BUYER BEWARE!!!! I purchased a Personal Comfort bed in March 2014. I broke my neck in a car accident and at the suggest of a Chiropractor I looked into this type of bed. I researched the best value naturally and found a website claiming to be unbiased and detailing the Personal Comfort bed with a review rating of 100% (i guess I am naive and believed the website to be unbiased) it also list a detail of return policies which now I know to be inaccurate as it list Personal Comfort as 100% satisfaction guaranteed with NO fee on returns - MAKE SURE YOU READ THE PERSONAL COMFORT FINE PRINT! It is NOT offered on the A2 minimal model! and you MUST keep the bed for 45nights! I woke up to a STIFF neck! tried it with a memory foam topper, and a down topper. TWO weeks of therapy on my neck! Of course in calling I was told again about the 150.00 return fee! but then ALSO informed that the BASE could NOT be returned! They want to deduct ANOTHER 200.00 from the purchase price, and stated that I agreed to that? REALLY who in their right mind would agree to that? NOW after SEVERAL emails, and calls, etc. I have received the required RMA form! BEWARE! that's my advise! TAKE PICTURES! as within their BBB file, they always seem to claim that foam is torn, or a tag is cut! If you have an issue, email them to have PROOF of what you are and ARE NOT told about! They claim the phone conversations are recorded? Guess we will find out as the credit card company and the BBB will investigate it during my dispute process!
So I ordered the A8 Top panel XL. Total $186.00 in comparison to what I had the A2 top the basic entry level. The Rep. Faiza Mansoor was very helpful and courteous. After sleeping on this Top I was led to believe it was going to be a Total of 13". but when measured it measures 7". In the 2 pictures I have The one from the 8" top there are 5 pieces that make up the Top. In the 13" top there are 11 pieces. When i received the A8 Top there were pieces not like what is shown in the picture that are missing. Overall it is better then what I had but Honesty is the Best policy and what I have is not what is shown.
The bed works as expected. While not being a miracle cure my wife's bad back feels much better when she gets up. Set up was easy. Compresser does make a little noise, but after you find your number does not run that much. Air chambers have held air well. No leaks. Air chambers do not separate from each other Mine took about a month to be delivered.
We love our Personal Comfort bed. It was really easy to set up (once we figured out how the frame went together) the bed itself was really easy. We have enjoyed sleeping on new bed for a little over a month. We did have a few mornings we woke up still until we realized that the number setting Sleep Number gave to us was too hard. We lowered the air to a comfortable 38 and now we sleep deep and cozy.
Great bed, great service.
Awesome bed! Very happy!
The only thing which made me consider a four star rating was the time it took to get the bed once ordered, 59 days. However, Personal Comfort made things right by sending some free sheets. The bed is very comfortable, and appears to be made of quality material!
The company was wonderful to work with, and the bed had exceeded every expectation. My husband used to have a Sleep Number Bed, and this one is so much better. No gap or displacement between the two halves, and both our backs are doing SO much better. We switched from a Tempurpedic to this, and will never have another kind of bed.
We LOVE our Personal Comfort mattress!
Everything I expected. Relative to the competition a great value.
so far very good
when I call they are very helpful noproblem
I found Personal Comfort by Google, and I needed a new bed. I really love number beds, but couldn't afford Sleep Number. In fact, I ended up on Personal Comfort at first thinking it was Sleep Number. I seemed to have trouble getting the sale price to show, so I called. Ann was extremely friendly and helpful while ordering the mattress. When she said it would take up to 20 days for the bed to arrive, she wasn't kidding. It was a long wait and multiple shipments. I wasn't happy that when I called to inquire how many shipments I could expect, they couldn't tell me. Then I got to putting it together. I put it together alone, and consider myself a competent smart woman. However, it took over four hours, grit, frustration and more frustration. I ordered a Twin XL and the foam kept falling over, the sides of the base pad didn't come up over the sides, like the instructions show. The instructions show a couple putting together a king or queen size like it's super easy. It's not. Then I found out as I was trying to put on the head board the company sent me a queen. Now to the Company's credit Shawna corrected the order and sent out a new headboard as well as fixed some other issues. Just to note to first time buyers, the fold out base along *with* the snap tight frame sits very high and rocks/see-saws as you turn and move at night, it's not comfortable and at minimum it's annoying. So if you want the snap tight, get the basic frame. Read all descriptions before ordering. Personally, too I have to add, I truly love the brushed microfiber sheets- super comfortable!
I have owned a Sleep Number bed and Personal Comfort beds are more comfortable, better quality and more than half the price of Sleep Number. My only wish would be to make the remotes wireless, but they have an app for that.
bed is OK... no back ache, but also not comfortable. customer service is really lacking training on products !!! i could not get answers on most questions. order was VERY late and incomplete. when i called to ask where the other piece was, i was treated as an annoyance. I dont want anything extra .... JUST WHAT I PAID FOR ! bad experience. wont buy again
Excellent i like
I thought the experience was great and I love the mattress, but my husband, who weighs a lot more than me, doesn't like it.
The bed is good quality and comfortable. I really do not like the controller. It works odd. I click on control to see the number and then it shows that it is changing. Customer support calls but is not really helpful. Answered my question wrong and did not reply after email for correct information. Still happy I purchased Personal Comfort bed. Saved alot of money over you know who.
While people were nice to me, sales people were not very knowledgeable in product and my needs. They did not take in account my specific medical issues which I explained in great detail. The first bed I received for 1900$ was truly a joke, not only wickedly uncomfortable but very cheap material. The upgrade was an improvement but still very uncomfortable. They kept wanting me to upgrade and spend more money, meanwhile I'm getting no sleep and back killing me. They were very prompt on refund so I could buy new bed that I'm happy with and cost a lot less.
Quick service and a high quality bed at a fraction of the cost of a sleep number bed. What a great nights sleep!
The bed itself is fine, though I feel overpriced for something which you need to assemble yourself. The process took me about 90 minutes including unboxing, but wasn’t terribly complicated. The shipping was an absolute disaster...took 3 weeks longer than it was supposed to and when I called the customer service manager tried to guilt trip me by saying “well we are behind but I’ll put tourneys order ahead of people who are suffering from cancer and dying”. Seriously? Wow. So overall I like the bed but strongly disliked the service and the company itself.
We have had our split king for about four months now and absolutely love it! Sometimes, as I wake up during the night, my first thought is how incredibly comfortable the bed is and how much better my back and hips feel. We would definitely give a five except my "air mattress" had to be replaced as it wasn't holding air. But they responded positively and immediately to address the problem, it was shipped the next day, and it was easy for me to replace. I love that defective parts can be replaced (in this case free) instead of replacing the whole mattress. I hope this bed is as good in ten years as it is now!