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Mlily is a mattress brand that is well known for being a global partner of Manchester United, and is available at brick in mortar mattress retailers and on Amazon. Their mattresses are made with trendy materials like bamboo and aloe vera, which is a major differentiator vs many other online options. They blend these materials with foam mattresses and also have select hybrid options as well.
Urban Mattress is both a retailer and a brand of mattress. They were founded in Boulder, CO in 2008 with only one store and have grown to 14 stores in over 12 cities across the US. Their retail operation carries other mattress brands such as Vispring (the luxury British bedding brand) and Tempur-pedic, along with their own brand Urban Mattress and Urban Naturals. They are also active in social responsibility, donating to local charities in each of their locations. They have a budget line of Urban Mattress bedding focusing on both memory foam and hybrid bedding with a mid-price point to fit any budget.
Based on our aggregated reviews and our scoring method, we recommend Urban in this match up!
Using customer reviews as a guide can be great for discerning shoppers. Customers, sadly, don't always have positive remarks about these mattresses. Some feel snug and comfortable, but others feel discomfort. If you are considering purchasing, make sure to get more information below.
Support isn't one and the same as firmness. Great support is when a mattress cradles the hips and shoulders to align the spine. Unfortunately, these mattresses have some mixed reception when it comes to support. Most customers are happy with the support right after purchase, but some folks felt like support was lacking over the long term.
For those that sit on the edge of their mattress in the morning, edge support is very important. For most, these mattresses do a fine job with edge support at the beginning, but some had complaints that edge support wasn't all it could be long term.
Customers find that durability is one of the most important attributes to finding a mattress. Everyone is hopeful in finding a bed that is just as comfortable ten years from now as it was day one. Unfortunately, not all folks have had good things to say about these mattresses in regards to durability. If you are looking to use one of these full time, read the reviews to make sure it will work with your body before buying.
Most customers are satisfied with their mattresses. This means these mattresses get good scores from sleepers overall, but some had different ordeals. Some sleepers didn't appreciate the feel in regards to their body. Read on to learn if these mattresses will work for you specifically!
Supportive mattresses are important to everyone looking for a healthy night sleep. Even if you like mattresses in non-firm varieties, a mattress that keeps your body properly aligned is very important. These mattresses offer good support for most reviewers.
Some mattress connoisseurs report that edge support is a key for the mattress shopper. These mattresses have a good amount of edge support, which means customers who sit on the side of the mattress feel good support.
Bowling Ball & Density Tests
It's popular to measure mattress firmness with a bowling ball on the surface and it is an excellent way of measuring support across the surface. Reviewers note that these mattresses offer a good, even and supportive sleeping surface.
It is a hard thing to find great products that last over 10 years with constant use. Brands, for the most part, rather not make a product that lasts a lifetime if they can make repeatable revenue. However, there are still great companies out there. These mattress, as an example, get good marks from customers on quality. They should do well up to a decade for most customers, though some folks who are larger may find they break down a short time before that.
I have a MLily Bliss King Size Mattress and it's the BEST mattress I've ever slept on! For the first time in YEARS I am sleeping through the night and I don't wake up with aches and pains! It also doesn't make you hot! LOVE THAT! You can't pay enough money for how a great night sleep makes you feel in the morning! So thankful I have my MLily Bliss!View More Reviews
I bought this mattress its by far the most comfortable mattress I have ever owned. I previously owned a tempurpedic mattress and it use to always make me hot, I had had back problems for years until getting one, and within 2 days of sleeping on it, they went away. The cover on the mattress feels great, this was a fantastic deal and I'm thrilled.
Best mattress I have ever owned. Good support yet soft and comfortable. My wife and I are now spoiled as we cannot sleep on motel mattresses
It feels like luxury at first. I've owned a queen size for about a month now. I have woke up almost every night with severe sciatic and mid back pain. It's way to soft and offers no support.
I purchased this months 4 months ago. It has the cooling gel in it, but I wake up with night sweats and hot., I also started to develop an allergy to it, I sleep on my back, it causes me to itch like crazy, and doesn't stop. I had to buy a mattress topper 3'' thick to put on top of it to keep away from the memory foam, even with a mattress protector on it. Helped some, but now I am stuck with it. It is however very soft and comfortable. Pity about the heat and itching though. I upgraded to this from a Serta memory foam without cooling gel, and I should have kept it.
Without a doubt the WORST investment in a mattress I have ever made. One star is six too many.
Thank you Elliot & friend for personally coming to my house to drop off my mattress the next day after purchasing! Couldnt be happier! THANK YOU! - Christy W
This is the second Mlily mattress I have purchased in the last two years. I love my original one though you have to spin them around every other month or so because they really do form to your body...They also tend to be a little warm, I live in Ohio and rarely used more than a sheet all winter long, with my house set to 62 (62 is totally not low because my house keeps the heat in so it feels warmer for those of you that think I might possibly be a penguin). This mattress I bought for a friend of mine and it's just as comfy as mine. The off gas usually goes away within 24 hours and for some reason I tend to believe this mattress has less off gas than mine. So the sole reason for not giving it a 5 star is because I sleep hot and it isn't the coolest bed I've slept in, but it's uber comfy.
I bought one of these two years ago, paid about 750 for it and in my opinion, I got a heck of a deal. The bed is super comfortable and is comparable to other more expensive mattresses. I spin it about every six months or so and bc its a coil/foam hybrid, it's kept its shape nicely. Everyone who has slept a night in this bed says it's one of the better sleeps they've had. I recommend it.
So far so awesome. I'm a big guy with a serious accumulation of orthopedic issues. Used this to replace a twelve year old top of the line Sealy king size that was keeping both my wife and I up tossing and turning all night. Tried this in a showroom and I was so relaxed in five minutes I almost couldn't get up. It does sleep warmer than a conventional mattress, no doubt about it, BUT, it's a whole lot cooler than the old1st generation foams ( which I found intolerably hot). Super simple pakage shipping makes it a whole lot simpler to handle than a conventional, and we experienced very little if any issues with degassing odors or the foam reaching it's advertised thickness. Due to space issues our two new mattresses were unwrapped and left to reshape standing on their side, which may have actually helped, given the greater surface area exposure and reduced resistance that that orientation allowed. We've now had them (a pair of long twins) for several months and my 110 lb. wife found it too firm, so we replaced hers with something better suited to the princess and the pea and gave hers to our son, and he loves it. We'll see how well it holds up over time, but considering the difference in cost I could replace this every 3-4 years for what we spent on the last Sealy. We did also try probably two dozen similar offerings from the major names and the fanciest Sealy foam mattress was the only one we found that we liked as much or better, just not several thousand dollars better. I consider this proof that you don't have to sell a kidney to get decent night's sleep. Just hope it lasts. We also purchased a pair of the adjustable bed frames with the wired remotes (Pragma) and are equally impressed with them in terms of function and value. The wired remotes are actually a blessing in disguise for folks like me who are constantly losing one. The only caveat is that the twins tend to slide apart on their frames, so I'm working on addressing that (maybe Velcro or a retainer such as is used on the foot of the bed) but overall sleeping better than I have in years.
My wife and I have had this mattress for 3 years now, and it's still great. There is a little bit of a break in now, but it's still very comfortable and not too soft. It doesn't feel like a hammock as a spring mattress would, and it's actually still medium firm. I have back problems, namely lower back spasms, and this has helped me greatly. It works for back and side sleepers (myself) and stomach sleepers (my wife).
I actually bought this from a local vendor in my area. For years I have favored what my family lovingly calls an 'iron slab' for a mattress. I'm a firm supporter of a firm mattress. However, as I get older I got more aches and pains to go with my years and a hard as rock mattress is no longer ideal. But I didn't really want a cloud to sleep on. I cannot remember how I got turned on to memory foam mattresses, but after exhaustive research I surmised which one would be the best, this one wasn't even on my radar. Before buying the one I had selected online, I wanted to test out some memory foam mattresses in the store to make sure that it was possible for them to be comfortable and yet firm enough that I wasn't sinking into them. I went to 5 stores locally, 4 of the stores encouraged me to look at a Sealy, however, the vendor I had gotten my previous mattress from showed me the M Lily. I fell in love with the Lily, but I'm a cautious buyer, so I went home and did some research, and liked what I found. So I bought it two days later. I have had this mattress now for a week and I love it. I won't say that it wasn't an adjustment coming off of a spring mattress, because it was. This mattress is firm, I tried to punch it and it actually hurt my fist. However, the human body is heavy and this mattress will sink a little on the areas where you put the most pressure, namely your butt. LOL. And if you stay in one area for long and warm up I have noticed that the mattress foam seems to get almost 'gooey', however, move from that spot and everything goes back to the way it was. I love the quilted cover, I loved it so much I actually didn't put a fitted sheet on the mattress for the first 5 days. The top layer of foam is some sort of cool gel formula and you can feel it if you run your hand over the quilted top. Altogether, if you like a firm spring mattress than I would recommend this mattress for you.
Just bought one of these here in town. I've literally been in it all night and day it's awesome I weigh close to 300 lbs my wife doesn't feel me get in and out of bed it cushions my weight it's just a great mattress. Even our lil boston terrier loves it lol. Only thing I suggest is make sure buying online like this that you don't lose the 10 year warranty it's great for piece of mind
I bought my daughter this mattress a couple years ago. She loves is so much, I just bought another for my son. He is sleeping very well and loves it, too.
had back pain, headache and tired all the time, and all of it is fixed with this mattress. It offers great support while molding to your body and relieving pressure points. I weigh 240 lbs. Lets hope it lasts a long time
We just bought this mattress about a week ago and we absolutely love it! I was afraid of buying a mattress online so we went to our local furniture store where they had one of these for us to test out. Loved it, bought it, no regrets. It's not too soft not too firm. My husband doesn't like soft beds and I don't like firm beds but we both agree this is the best mattress ever. Also very afordable for what you get.
Bed will not last more than a couple years. Mattress will deform under your body weight until it is virtually impossible to stay on bed. Warranty is a scam. They will not honor the integrity of the mattress.
We were replacing a futon mattress on a day bed in our office/spare room. The futon was so hard it was like sleeping on a stone floor. The new mattress is perfect for me to sleep on when my partner has the flu etc. It has enough support but is similar to our memory foam mattress. When we unpacked it there was a slight smell as it aired but it was minimal and went away quickly. I'm quite happy with this mattress. It's perfect for my day bed. Other reviews have commented on how it bears up over time, obviously I can't speak to that concern.
7'' size is very comfortable: supportive yet soft. Makes my sleeper chair very accommodating, especially for older guests. Arrived quickly; packing odors dissipated within 24 hours.
Excellent product and great delivery service for a bulky product
We had purchased two 10'' Mlily mattresses for our vacation and everyone raves about them. So, when it was time to invest in a mattress for our main home, we thought we'd do the same. After reading dozens of reviews, we went with the 13'' Serenity pillow top model. The first night seemed like a dream. After the first night, my wife and I have experienced nagging lower back pain that can only be caused by the mattress. We are hoping that the mattress softens a bit with time, but so far we are less than completely happy.
Love it it's like sleeping on a cloud best purchase I've made so far
A great mattress, finally found the one!
Very impressed. Had reservations buying a cheaper brand as opposed to Tempurpedic, but the cost savings made it worth the gamble. We've had it for a month now. VERY glad we went this route. The bed is comfortable, sucking you in yet still firm. And the cost savings makes it even more worth it. I would recommend this bed.
It's high quality and makes spring mattresses seems like something dinosaurs would sleep on. If you can imagine being on a distant planet in anothe galaxy sleeping like a boss, this bed is what you'd be sleeping on. Seriously though, it's very supportive yet very comfortable. Stains easy but the lady who sold it to me said any foam mattress needs a waterproof cover. Why the cover isn't washable on this model is anyone's guess. Maybe the makers of the bed thought the buyers for these things were going to be single people that happen to be extremely careful about not having wine in bed...Also, yes, as the other review states, it is very comparable to the mattress at Ashley furniture and such. Maybe more comfy.
Heavenly. The most comfortable mattress I've ever had the privilege of lying on. I replaced my $3k Tempurpedic with the MLily and have slept much better.
I must admit I never would have imagined I would buy a mattress on the Internet without even trying it out first. Well we took a chance, and the whole experience has far surpassed my expectations. My husband and I were disappointed with our local store who carries Mlily. We went there and I liked the Bliss mattress and he thought it was too soft. So we tried out the Energize model and it was too firm for me. So while looking at the Mlily catalog they gave us, we both liked the tranquility mattress and thought that would be a good choice for us. Hybrid , middle of the road firmness, cooling feature and it was one of their higher end models as well as being featured on the cover of the Mlily catalog. Well our local store told us this Tranquility mattress was not available here and was mostly sold in Europe! Really??? Well I immediately looked it up online and found it on here for close to 500 dollars less than the bliss model at the store, with free shipping!!! Now...about the mattress...... It is absolutely wonderful!!! It arrived within 3 days of ordering it and came rolled up nicely in a blue tarp to protect it. We opened it and let it expand for 24 hours.... now keep in mind: I was sleeping on a 19 year old innerspring mattress and I was used to it being very soft, and having the roll to the middle and sink feature lol! Anyway at first I thought it was a bit firm for me, but I have been sleeping on this for almost 2 months and it has softened up just a little and I have been sleeping soundly throughout the night! Its firm but soft if that makes sense. I absolutely love this mattress and would highly recommend it!!! You have lots of support but when you lay down, it conforms to your body without sinking and it just feels dreamy!!! I feel more rested the next day and don't wake up 6 or 7 times throughout the night like I did on our old mattress. The seller we got it from was wonderful too! He went above and beyond to make sure some details were ironed out and helped with us choosing a new foundation for this mattress. We tried out several mattresses locally which were in the 3000 dollar range and this mattress feels just as good if not better than those. I highly recommend this mattress as my husband I have both recieved many positive ramifications as a result of purchasing this mattress:)
We stayed in a hotel suite that had this mattress. We loved it so much we bought one on amazon and it is exceeding our expectations. Love the gel that helps keep the bed feeling cool. The memory foam has great support and doesn't give you the 'sinking' feeling. It conforms to your body very nicely with comfortable support, it doesn't swallow you up. Overall we love this mattress, couldn't be happier.
We have had this mattress for two years. It started off great but not so good now. I wake up around 3:00 am now with my back hurting. The mattress top has gotten loose with the material pooching up. The support is just not there any more. Have slept on other beds (hotels, visiting family, etc) and I sleep well with no back pain. So now I have to put out another chunk of money for another mattress - not an easy thing to do with our income.
Never had any complaints for this bed. Very comfortable and at a great value. Do not pay over 800 for a queen size, otherwise you are getting majorly ripped off.
I have only had this bed for under 30 days but I am so sad I spent $2700 on it. I told the sales person I wanted a bed similar to my ICloud Tempurpedic. I was told this is better than the ICloud. Well, I feel like I am laying in a coffin. The bed sags so bad in the middle and to get out of it is like climbing Mount Everest. I do not have this kind of money to be spending on a mattress. Am so so sad I purchased this product. I would not even sell it to anyone but just take it to the dump.
I have had 6 back surgeries getting ready for #7 ,when I contacted the company about a problem with the mattress that I paid $1200 for in April I was told to dismantle and lay everything on the floor and lay a broomstick on it and take pictures of it, I tried this and was layed up for 4 days on a mattress that hurts my back, thank you very much I guess I am stuck with it so when I can I will buy another one, mostly upset about being deceived about warranty and comfort level thank you and very happy I will never have to deal with this company again
We have bought 2 beds from Mlily and they are the best beds. We also have bought several pillows and they do not go flat like your normal pillows. I would highly recommend there beds and pillows to anyone. I have back problems and since we have bought our bed I don't wake up in pain like I use to.
Liked what I felt in the store, but it feels a little less magical at home. However, I can't complain much because it still really beats my old crappy Serta.View More Reviews
Unlike many mattress stores that I have been in, this experience was far from pushy -- and I had a lower budget, but experienced great service and a good overall experience. In the end, selected one of their urban mattresses and am very pleased with the feel of the bed. Good stuff!
Just bought from the Berkeley branch and it was such a great experience. Todd was amazingly helpful, but not pushy at all. He just wanted to direct me in the right direction and in the end, I got an Urban Mattress that I just love. Couldn't be happier.
I had a great customer service experience when I went into Urban Mattress -- not pushy at all and I felt like I got the right bed when I left. Unfortunately, the bed isn't as comfortable as I first thought it was. It is a bit hard in the cold weather and I sometimes wake up with back pain. Still going to see if it gets better, but waiting to see.
Just bought an Urban Naturals mattress. I was really excited about the idea of it being all natural after some of things I read online about VOCs. Overall, it feels like a great mattress and I really don't mind that I paid more than a Casper for it being natural and not hurting my baby and me.
Great experience in the store and great experience when I got the mattress. The delivery folks were really friendly and the mattress ended up being the perfect thing for my back pain. I couldn't be happier.
Had a good experience in the store, but afterwards didn't get my mattress for over 3 weeks. There was a lot of back and forth, and I finally got it, but there wasn't good communication during that process and the company should try to get better at this piece of their customer experience. Overall, bed is okay.
I feel like I might have overpaid a little bit. I didn't do a lot of research because my friends told me about Urban Mattress. After I bought the Urban Naturals model, I looked online at similar mattresses and think that it may have been a little bit on the expensive side. Not a complainer, but should have looked at what was out there before I shopped.
Got my mattress from the Berkeley store and it was a great experience. Todd was amazing, not pushy, but helped me find what I needed. After that, I feel like I am actually sleeping better and living better as a consequence. Great stuff!
Bought Dunlopillo Harbor Lux Queen in June. By August, both sides sloped outward and there was a ridge down the middle. For $1,200, you would think it would have been a good quality mattress. It wasn't.
Won't be shopping here ever again.
Update: Amazing customer service! Got a message from Nathaniel, the owner. He said it sounded like a warranty issue. He offered to exchange my mattress, including exchanging it for a more expensive mattress, at NO ADDITIONAL EXPENSE. I picked another mattress I liked, and it will be exchanged next week. I was not even charged for delivery. Will be sending my daughter here to buy a mattress next week.
Won't be shopping for a mattress any place but URBAN MATTRESS.
I have only had one other mattress shopping experience, and it was DREADFUL (MattressLand, Springfield VA), so I don't have a very large basis for comparison. But, I DID end up buying a mattress here, so I am giving it a thumbs up. The staff was nice and not pushy at all. Answered our questions and provided a little guidance, and helped us find a great mattress. They provide free delivery to my house, free removal of the old mattress, and/or will help you to move the old mattress to a guest bedroom (or wherever).
Bonus: Urban Mattress donates 2% of the purchase price to a charity of your choosing (you can select one of four). I thought that was a really nice touch.
What a great experience! Our first day of shopping for our teen son's new bed set. We are not impulse buyers and very rarely make a purchase at our first stop. Josh made this an easy and painless process! Prices were comparable to other places and included a warranty and trial period. Thank you Urban Mattress!
Best experience I've ever had buying a mattress! Ethan at the Denver location was incredibly helpful for my husband and I when we decided to upgrade to a king bed. They encourage you to really lay on the mattresses and even turn on relaxing music for a full experience. They don't push certain beds on you and do not seem to be working on commission. Additionally, Ethan honored a sale price that we talked about even after the sale was over. Overall an incredible experience in terms of customer service, and the bed we're getting is the most comfortable I've ever slept on!
A Company with Heart I learned a lot about Urban Mattress Denver on a recent visit. The people at this company are doing some really great things outside of the sales floor. For instance, they support a program that helps convicted felons find work. This reduces recidivism and adds to the overall health of the economy. Plus, it's just a good thing to do for folks who may be looking for a second chance in life. There are some really wonderful mattresses at Urban Mattress Denver. I was really impressed with the upscale ones made by Vispring. Ethan, the owner, told me that The "VI" in Vispring stands for the Roman numeral 6. It represents the six turns to each coil. That makes a difference, believe me. You should try one out. This is a really great store with even better people. Sleep well!
The guys took time to ensure we picked the right mattress and they also have some pretty awesome financing options. Highly recommended for anyone that is in the market for a new mattress or Tempur-Pedic Thanks again!
Great experience! I was a little wary about buying a mattress - it had been a while and you hear stories about mattress salesman, but Urban Mattress totally went above and beyond expectations! We walked in, were greeted by two friendly, easy going salesmen, offered a beer(!) and then Ethan, the owner, listened to us. He guided us to a mattress that, immediately, felt right, but showed us a handful of others just to compare. He knew exactly what we were looking for and made the whole process smooth and easy. The price was competitive with what we had been looking at online at another place, and he threw in a mattress protector for free (a win-win for them since they have a 90 day return policy). They stock locally made mattresses with 15 year warranties. They also support local schools and non-profits and all-around nice people. Highly recommend!
This was my first ever dealing with a mattress store, but this will not be the last. Any future business that I have will be done with Urban Mattress. My situation was slightly odd but Ethan made everything a breeze. He was extremely knowledgeable about the type of mattress that I needed, and even set it up to be delivered to my new apartment. The delivery itself went so smoothly and the movers were courteous and quick! Overall this has definitely been a 5-star experience and I can't recommend these guys/gals enough! Thank you Ethan and thank you Urban mattress!
Don't know where to start, but I simply can't say enough good things about my experience shopping at Urban Mattress...I just moved from Chicago, and making a long drive plus moving heavy things left my body completely shot. With my other shopping options, I was going to have to be without a bed for a few more WEEKS. I'd gotten a quote from UM a few weeks before I got here, so I decided to follow up with them- Ethan, specifically- and he not only honored the original price he gave me, but made sure I had my bed within 48 hours. He was an absolute delight, and this bed is a dream (see what i did there?!). Don't bother with other options- this is the way to go. THANK YOU for a wonderful experience!
I went to this place because of the great reviews and quickly learned that this place was nothing like others described except for the ones that show they got lack of service as well I walked in to buy a mattress the owner actually came up to help me I was there maybe six minutes trying out a couple beds with another customer walked in and he walked away after helping her he did some work on his computer I was confused as to why he stepped away maybe was because I had too many questions concerning the way the beds were made and the quality of the material. I thought those are common questions and fair to ask especially learning that buying a bed is no easy task. During that time I also noticed a shift in his attitude which was sort of alarming being that he bragged about the beds he has that he designed and created except for the ones that are over $10,000 when I walked over that section and at that time he decided to come back over and talk to me (I tried this on purpose to see what he would do) It was clear as soon as I did this what kind of person he was. He doesn't really have patience for someone buying his lower end beds which makes no sense to me he should just open up an all high-end bed store. I went elsewhere and bought a great bed and a much better deal than what I think much better quality from all of my research and visiting various other stores
This was an enjoyable experience. Large selection, fair prices, nice people to deal with. They lived up to their word and delivered as promised. My wife loves the mattress. We feel good to recommend.
Looking reviews, this place looks like quite the mixed bag. And while I cannot speak to the full shopping experience, I can speak my visit to their Colorado Blvd store. While I feel we were steered towards the extremely expensive mattresses, I can not think of a sales experience that didn't start by showing me the top of the line so I could "compare" property. That is sales, and I have learned to accept it. After learning why a mattress can cost more than my car, we spoke with a gentleman named Ethan who I believe is one of the owners. He was very knowledgeable, and also told us about what they are doing for charity in the Denver area. They specifically contract with a group that works with recently released convicts so that these who are entering the workforce with a large black mark on their CV an get work and d all for both themselves and an employer. Also a portion (I believe we were told 2%) of the sale is donated to local charities. And if you of not are for the charities they normally donate towards, you can request they donate it to the local charity of your choice. That is pretty awesome! Anyway, the only reason I would not purchase a mattress from Urban Mattress is that I have a family member in the industry and I know that Thanksgiving would be horribly awkward for the remainder of my years if I were to by a mattress from else. Granted if Ethan could get me g killer deal, I might be willing to live with some extra awkward with my stuffing.
I have had the mattress for 2 years and it is still just as comfy now as the day I got it. Got a bed stand for it a couple weeks ago for it. Easy set up. Great customer service, good prices.
Who knew trying mattresses could be so enjoyable? My fiancée and I went to three different mattress stores to try mattresses, and not only was the experience here so much better, but the beds were too. Johnny and Ethan helped us out with our purchase, and they did a great job. They tried to keep us in our price range, and left us alone to try things out, while at the same time answering all our questions. Also, stellar drinks.
We just had an amazing team deliver a HEAVY king mattress up our very old staircase. Urban Mattress has been an awesome team to work with, from the service in the store to the quick and professional delivery.
My husband and I were both waking up with back pain so we went in "just to look" but were so blown away by the quality and price we left with a brand new adjustable king bed. The bed was delivered the next morning and the crew even moved the existing bed into our guest room for us. The shopping experience was not just easy but enjoyable! Thanks UM!
Great customer service and a great mattress is what you get at Urban Mattress Boulder. I worked with Ken and got a knowledgeable sales associate. I initially got a mattress that was too firm and Eric was terrific about exchanging it for a different model. No extra cost to deliver to Nederland (twice!) and the guys were on time, quick and professional. I ran the mattress store gantlet doing research before buying, visiting 9-10 places. I found UMB was the most customer friendly of the group. After having back pain for a year, I finally bit the bullet and invested in my sleep quality with new mattress. Their product is more expensive but of much better quality and ultimately the 15 year no sag warranty sold me. After a month sleeping on it, I am extremely happy with this purchase and my buying experience. I will be buying from them again for our guest room. I highly recommend Ken and Eric over at Urban Mattress Boulder.
If you are looking for a mattress that is something out of the ordinary or have very special requirements, this is the place. It's family owned and run and the family member I worked with was incredibly knowledgeable and helpful. No high pressure but was happy to spend time with me and write up a proposal even though I was not ready to buy immediately. These are high cost mattresses but worth it, given that they include a lot of natural components, not just the mass produced trend of the year. They even called me in advance of a special sale recently to let me know the savings on my choice. It's wonderful that they don't upsell by package pricing like a lot of the chains. You can actually get "just" a mattress if that's what you want and need. We had recently already changed our base and want to assess that before changing another aspect. I will be back when I am ready to make the purchase of this model or the more expensive one I am still considering as there are pro and cons of each and a higher end product I have had in the past.
We needed a mattress four our son who just moved to town. Urban Mattress was the perfect choice! Eric was super friendly and helpful, guiding us to the perfect mattress. Delivery was free- and we had the mattress the next day. This is definitely the place to go for a quality product and excellent customer service!
Great experience for a great quality mattress. Confident sales team. No nonsense. In and out in 20 minutes. Mattress delivered 3 hrs later. Easy. Thank you!!
Best mattress store and customer service! Billy, Eric, Alexa and Ken were all so helpful and experts at helping us find the right mattress. We thought we found the perfect mattress and it turns out it was too firm for us. They exchanged it for the true perfect mattress after lots of visits and conversation about what we wanted in a mattress. We love it! We truly apprciated how friendly, caring and knowledgable they all were.
Superb service. Have never slept better, and don't want to get out of bed in the morning!! They were even willing to give me a temporary brand new mattress until the swell fancier one I bought was custom made. Everyone I came in contact with were wonderful and helpful. Delivery guys were clean cut, thoughtful, on time, reliable, nice, well trained, and as a bonus, delightfully funny.. overall shopping at Urban Mattress was dynamite experience. Highest recommendations,, I will never shop any other mattress company in Boulder..
I spent 6 months gearing up to buy a mattress because it's a major investment! I couldn't be happier to have gone with Urban Mattress. I originally purchased a firm mattress that ended up not being the right fit for my husband and I. The guys at Urban Mattress made the exchange easy, guilt-free, and super convenient. They GENUINELY care about getting you the perfect fit. Not to mention, the quality of their products is unparalleled. Without question, I will be telling everyone to go here to find their next mattress.
Excellent service, excellent knowledge, and we feel like we made an excellent purchase! Really very happy with our experience today and will be back for our next mattresses!
I highly recommend this mattress store. Very knowledgeable staff - the owner has been working with mattresses for almost 40 years. They have incredible quality mattresses at a very reasonable price, and are not a chain store. 10 year warranty. I found the owner extremely trustworthy, I think the whole transaction took 15 minutes because I told him exactly what I wanted and the price range, and he took me to the exact bed that I needed. That kind of service requires a certain kind of knowledge, intuition, and artistry that can't be found in sales people that have been in the industry for five months and work on commission. Plus the mattress will end up in my house for free within 24 hours. Honestly how could you ask for more.
Needed a mattress for my son's new big boy bed. These guys were awesome! I really appreciated that the sales guy was not pushy and he made delivery arrangements so quick and easy. I made a mistake to order the wrong size mattress and he took care of it without any problems. Great service, awesome mattress! The transition from crib to bed was so easy! I think the super comfy mattress helped. Thank you!
Very nice mattress store with high end choices. They have mattresses that cost 20 K plus made of horse hair and fine stuff.. :) really seriously. I just had to pick up a metal frame for my very plain but comfortable king size bed and found out a lot about many amazing mattresses. The gent was very nice who I talked too but I can never see spending 20 k on a mattress. Seems silly.
In the middle of a mattress emergency purchase they were calm, didn't take advantage of the "had to have" situation, the mattress was on time with tons of very helpful options and communication prior too. We were on the 4th floor, no elevator and not a single "look" or complaint, just wonderful! Oh, and the mattress is probably the best we have EVER had!!
We bought a queen sized mattress here today and had a very good experience. All salespeople were friendly and helpful. They weren't pushy, they gave us a few options and then left us to decide. We chose a mattress that was comparable to others we had seen in town and about $100 less than what other places were offering. The ambience was also nice--there's a water feature, fresh coffee, and nice lighting. It made me feel like taking a nap, which might be the point! I would definitely buy from them again! Oh, and free delivery is a nice touch!
FANTASTIC! Don't buy a mattress anywhere else. Service is great and the mattress is amazingly comfortable. The salesperson was extremely patient as we tried out a TON of mattresses and then referred us to the owner for a recommendation when we were couldn't make up our minds. Once we explained our dilemma (differences in softness requirements) he actually recommended a much less expensive option than we were originally considering - and we're both very happy with it. Slight delay in delivery (hour or so) due to confusion with the address but they called immediately upon realizing the number had been written down incorrectly and followed up with me twice. I'll never go elsewhere for a mattress!
Very positive experience from the moment we walked through the door until mattress and accessories were delivered.