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Mattress Firm is one of the largest mattress retailers in the United States. What they do well is sell a variety of mattresses, from big names like Serta & Simmons to their own brands like Hampton & Rhodes, Sleepy's, and Tulo. They are also doing pilots of selling the innovative Purple mattress online as well. Like many big retailers, there are mixed reviews about customer service, sales tactics, and product quality.
Read on for the full run-down of what Mattress Firm offers...
Mattress Firm is one of the most successful mattress retailers in the United States. Over the years, they have acquired many other mattress retailers and local stores, and have found success being a one-stop local shop for sleep products and bedding.
What does that mean about their selection? They have a wider selection than most other local stores or online storefronts, which is a big win for customers.
But with that selection comes a hidden truth:
The prices are often much higher than buying direct from the manufacturer.
Mattress Firm does have a price-match guarantee, which shoppers appreciate. However, customers will have to be vigilant. This is because Mattress Firm has to pay its salespeople commissions and markup product from their mattress brand partners.
What you are buying is a more personal service.
Read on to learn more about their selection...or browse our top rated alternatives.
By being one of the biggest mattress retailers, Mattress Firm has one of the largest selections of mattresses available to customers. They have 10 mattress brands that you can find in store and in some locations more independent brands as well.
We'll go through each brand in depth and discuss the positives and negatives so you can get an idea of what you want before even walking into the store.
So here they are...
By far the most exciting brand from Mattress Firm is their new mattress-in-a-box foam mattress, Tulo. The Tulo comes with three different firmness options (firm, medium, and soft), which means that any sleeper can find what they are looking for. This brand also gets high ratings from customers and is a big commitment from Mattress Firm in investing in the future of sleep.
The pros: Super price-competitive foam mattress options with high marks for customers.
The cons are that some found other online options more comfortable for them.
Price Range: $375-$800
Final Score: 9 / 10
#2 12 Park
One of the newer budget-friendly mattress-in-a-box brands available, 12 Park has taken a retailer model over the direct to consumer approach. Their mattresses focus on all-foam designs for a more affordable price point. With open cell technology that keeps the surface layers cool, most sleepers find these mattresses cozy. However, there were some that had concerns about durability and long term comfort.
The pros: Competitively priced all-foam mattresses with cooling technology.
The cons: Some concerns reported about longevity.
Price Range: $599-$1569
Final Score: 8.7 / 10
Sleepy's brand mattresses are all-foam with layers of memory foam. Coming in both a plush and medium option, in a competitive pricepoint, there is a lot to love about Sleepy's. Some customers have found that they don't agree with the firmness of their mattresses, so make sure to test these out.
The pros: All foam options that receive good feedback from customers overall.
The cons: There are some that had issues with getting comfortable. The materials may not be as good as other similarly priced online alternatives.
Price Range: $799-$1099
Final Score: 8.5 / 10
#4 Simmons Beautyrest
Simmons Beautyrest is one of the most loved brands of the mattress retailer mattresses. Beautyrest are manufactured by SertaSimmons, who also manufacture the Serta brand mattresses. They have done a great job on creating a memorable brand and setting themselves apart with their Beautyrest Black luxury offering. Inside every Beautyrest are layers of comfort foam and a pocketed coil system to provide back and spine support. These mattresses start over $500 so are in the mid to luxury category. That said, there have been similar complaints about the Beautyrest as their Serta counterparts, including longevity issues and high price markups for the materials used.
The pros: Some of the most comfortable mid-grade to luxury grade mattresses initially.
The cons: Some customers have found the Beautyrests to have longevity issues.
Price Range: $799-$4999
Final Score: 8.4 / 10
#5 Dream Bed Lux
Dreambed is another Mattress Firm brand, which was its first attempt at competing in the mattress-in-a-box industry. The Dream Bed has gone through a few iterations and is now focused on providing a luxury memory foam mattress competing with the likes of Tempur-Pedic. Overall, these mattresses are priced very high compared with many online offerings. If you can stomach the price, there are multiple firmness options and decent customer reviews, but not excellent overall.
The pros: High end memory foam mattress options with a wide array of firmness offerings.
The cons: Very expensive vs other online options and only decent customer reviews.
Price Range: $2779-$4899
Final Score: 8.4 / 10
#6 Chattam & Wells
Chattam & Wells offers high end hybrid mattresses with either memory foam or latex. They have an 'old-school design' from the outside, but on the inside they have pocketed coils and high grade foams. Overall, the prices are higher than average for what you are getting and customers don't often purchase these. That said, those that do tend to feel good about their initial purchase. Like others, you may be able to find a better price for a similar mattress elsewhere.
The pros: High end hybrid options with either memory foam or latex.
The cons: High prices for what you are getting from these mattresses.
Price Range: $3399-$5299
Final Score: 8.4 / 10
Eclipse is an eco-conscious line of mattresses that focus most on layers of foam comfort. Their most popular models are their affordable all-foam options that include a pressure-relieving plush version. Their prices are very reasonable for the materials that they use, but there are some that have experienced durability problems with their mattresses.
The pros: Eco-friendly and all-natural materials are used in the Eclipse mattresses for a competitive price.
The cons: Some with heavier body types may find issues with durability and lasting quality.
Price Range: $299-$1999
Final Score: 7.8 / 10
#8 Hampton & Rhodes
Hampton & Rhodes is one of Mattress Firm's proprietary brand of mattresses and sometimes is branded alongside Sleepy's offerings. They are known for focusing on providing budget conscious options to customers. One of their most popular mattresses is the Aruba mattress that comes with 7 layers of cooling and comfort foam and pocketed coils for just $599. These mattresses are a good option for very budget-conscious shoppers, but there are some issues with durability long-term.
The pros: Good selection of products with low cost for the amount of materials purchased.
The cons: Low priced foams and coil systems break down faster than more expensive varieties.
Price Range: $189-$699
Final Score: 7.8 / 10
#9 Stearns & Foster
Stearns & Foster is best-known for its luxury pillow top mattresses with cozy comfort layers sitting above pocketed spring support systems. These mattresses come with a high-end price tag and while most feel comfy in their Stearns & Foster mattress initially, there are mixed reports about durability, which have caused some disappointment.
The pros: Pillow top mattresses with luxury styles.
The cons: Mixed reviews on durability with many reporting issues with sagging over time.
Price Range: $1399-$3099
Final Score: 7.3 / 10
Serta makes a variety of different mattresses in innerspring, hybrid, and memory foam options. They are most famous for their iComfort brand of pocketed coil and memory foam hybrids. These mattresses come at a wide range of options and prices, which means that oftentimes customers can find what they are looking for in the store independent of if they are side sleepers, back sleepers, or stomach sleepers. Though they get good reception from customers initially, there are those who have had quick degrading of materials in some of their mattresses.
The pros: Wide variety of products with varying prices and firmness, which can fit any sleeper.
The cons: Oftentimes products are marked up exhorbitantly by the time they reach the customer and some have found that the value for the price is low. Others have had issues with lasting durability.
Price Range: $299-$3499
Final Score: 7.2 / 10
This is one of the most exciting times to buy a mattress. There are hundreds of brands that are coming into the market to compete for your business and this means:
Lower prices for better products if you know where to look.
Buying a mattress online direct from the brand is one of the best ways to get high quality for less. If you are willing to take a little extra time reading about the best mattresses for you, it can literally save you $1000s of dollars and endless headaches.
If you are ready to learn more about why buying a mattress online direct from the brand is better than visiting a store in person, read our 2020 Mattress Buying Guide!
...or jump right in to reading our reviews for our Top Rated Mattresses.
Very happy with this mattress set. Good quality and great value.
This mattress was fantastic in the store. We thought we had finally found a mattress under $600 that fit all of our needs but we were wrong. We’ve had this mattress for a month and a week and already there are deep divots where our bodies lay at night.
Nice looking- good support-would buy again. Knowledgeable salesman.
I bought for a guest room. Seems to be nice no complaints from our guests yet.
Brought this mattress a month ago, so comfortable. Really enjoying.
My sales person was very knowlegable and helpful. Thank you! I'm very happy with my mattress.
I get this for $438 with tax, including tax, box and delivery free. For that price i think its good.
Within a week this mattress started to form dips in places you sleep. The twin sample felt convincing. I believe this mattress has a weight maximum of 250 pounds. If you have someone sleeping with you that weigh more than that you will have trouble with this mattress
I bought this cause I needed a new mattress and it was great but after a couple months I feel every spring
I purchased this for Christmas for my son the best gift everrrr!!!!
I bought this before Christmas for my guest bedroom. My guests were not impressed and did not sleep well. I will be taking this back for a refund.
I needed to replace the old mattress due to hurricane Irma and this mattress was a great price. and included box springs.... firm is just about right and perfect for our upstairs guest bedroom
This mattress was a gift to our son. He loves it and said he has slept like a baby since receiving this mattress. It was also higher than his old mattress, which is great because he is 6'3" tall.
I bought this mattress a couple weeks ago now and I am so glad I did. The mattress is exactly what I was looking for: firm, yet not rigid. This mattress has a springiness to it that provides the perfect mixture of support and comfort. The chronic back pain I was experiencing with my old mattress completely vanished after just two nights on this mattress. I would definitely recommend this mattress to anyone who is looking for a fabulous, reasonably priced, firm mattress.
sorry i cant write a review i am so comfortable i am still sleeping on my new mattress....
I bought this on black Friday. The people there were really nice. I didn't feel rushed. The delivery was made on time and professionally. I have been sleeping on it for 25 days now. And so far, it is very comfortable. I've been happy waking up on my mattress.
I bought this a month ago and I can say this bed is amazingly comfortable. Although I wasn’t use to a firm mattress I love how fast I go to sleep when I get into bed. It’s firm but not too hard where you need to buy a mattress pad, which I was considering.
I bought this mattress for my 5 year old son and he loves it. Great quality mattress.
Went in about a month ago to Purchase a new mattress. Salesman Steven was very efficient and nice In helping me make my decision. I’m very happy i bought from mattress firm delivery was fast and awesome. Great Stuff from Mattress Firm will go there again for another one in Ten years lol.
My hubby selected this for his ache back, found it helpful but is not happy that it has "conformed" too much for his body, he feels it's defective, which we will need to be having checked out. by Mattress Firm, ANYONE UNHAPPY BE SURE YOU KNOW YOU HAVE A PLUS 120 DAY RETURN REPLACE POLICY AND DO NOT FORGET MFGR WARRANTY GUARNTEE BEYOND THAT, OTHERWISE YOUR INVESTMENT FOR 10 + YEARS OF QUALITY SLEEP IS THROWING YOUR MONEY AWAY STAY IN TOUCH WITH YOUR STORE REP AND COMPANY MFGR
I brought a mattress and the service was very good.
Bought sight unseen. Added a pillow top cover and it is just wonderful. Now to see,how it lasts!
I just saw it went on sale for $400 for a queen set yesterday Dec 4 , 2017 and today I already regret it , when you sit on it it’s already sagging badly and I can’t imagine a few months later how it’s gonna look like !! I’m sure will return it and exchange for a better set for my son !!!
So comfortable and at the same time giving great contour support.
I bought this mattress unexpected and it's the best thing I did. First night I slept on this mattress I went to sleep so fast I didn't remover going to sleep.
This mattress is the most comfortable mattress I have ever had, if you purchase it you will not be disappointed. it's great mattress to lay down in after a intense workout to just rejuvenate your body
the mattress and deliver was great! the 35 emails/texts/calls asking how my mattress is has gotten ridicules. Please STOP SENDING ME MAILS & TEXTS
We were in desparate need of a new bed, as usual, Beautyrest is awesome!
I bougth this mattres a month ago to my son, he feells very comfortable
I recently traded in my “high end” mattress for this one and couldn’t be happier. The back pain is been having for months is entirely gone, and I’m sleeping straight through the night. Truly a game changer!
I had this mattress about 3 months and it became less supportive and lost its shape and support. I do not recommend this mattress. The warranty did allow me to exchange it for a replacement, but I upgraded to another type.
I love my new mattress and love sleeping like a baby every night. A new mattress makes a big difference on your body.
This is a wonderful mattress. I am very pleased to recommend this mattress to all who enjoy a firm and comfortable supportive rest.
Great feel, awesome comfort. Sleeps great. I purchase 3 of the same set.
Bought this at the Labor Day sale and couldn't be happier with it. Just the right amount of firmness but never hard. The only problem is that sometimes it feels so good that I don't want to get out of bed!
The mattress is out of shape all ready had for a few months
We bought this for the guest bedroom and its perfect!
I bought just at a month ago. I lost everything in Harvey flood and was looking for something just to get by with. This mattress is already sagging and I have flipped it twice. It will not last very long. I also bought a bed frame and when it was delivered, it was bent at the head. The delivery personnel did not want to take it back and told me it did not affect the set up. I cant see going back to this company.
The bed is very uncomfortable. I regret making this purchase.
I got two of these for my rental space- but I want them for my house too- so comfortable!
My friend and I both got beds, mine was a King and his was a Queen .... and we're both finding it so hard to get up and out of bed, probably due to the comfort of the bed, it's a Great bed knowing you don't want to get up. I only gave 4 stars because delivery guys came pass delivery time with no ahead phone call stating problem with being so late.
So happy with this film mattress! Hope we feel the same after a few more months.
Easy purchase, great product, price and delivery!!
I FEEL LIKE A PRINCESS ON THIS MATTRESS AND HAVE NEVER SLEPT BETTER. SHOULD HAVE BOUGHT IT YEARS AGO.
After about two weeks, I am waking up with no back ache. Thanks!
We bought this for our guest room. We bought 2 pillows for us and we love them.Also at your Campbell Blvd. Store Wayne was awesome. What a great person.
I have had this mattress about a month now and I love it!
I'm completely satisfied with this mattress. Love it!
This was purchased for my 4yr old daughter's "Big Girl" bed. Somehow everyone else in the family ends up in her bed as well, it's so comfy.....and we have an IComfort! :)
Got the mattress one month ago ..Have not waking up not one time with a sore back or neck .. The mattress is super wonderful..
I am very happy with my matress it is very comftable.
This is an affordable mattress if you have back problems. It is firm and comfortable. The delivery came on time.
I ordered this mattress on Monday and it was delivered by Wednesday, so I am happy about the speed of delivery. However, after sleeping on the mattress for one night I am in the process of doing an exchange. Even though it's going in the guest room if I hate, I'm sure guest will also.
I got this thinking it was going to be firm, but it's definitely on the softer part. Th middle side goes down right away/ I am thinking of exchanging it. I have scoliosis and need a firmer bed. But overall it's ok for now, but I know it won't last long.
I bought this for a guest room and my guest was very comfy to sleep on this mattress.
I bought this mattress a month ago and I can't complaint it has been wonderful for the money I paid for it. My back pain is not as crazy as before :))
It may be great for some but the mattress tends to form to your body and therefore leaves a hole in the mattress that you feel if you move. Ofc it goes away after a bit but it is noticeable and tends to wake me up when I move... solution you say... don't move then?!? Lol
I bought at the Flower Mound location and the service was truly top notch, professional grade. Thank you
I bought this mattress over the memorial day weekend and thank goodness it had the 120 trial because it truly is not a firm mattress and within weeks my wife and i felt like we were right back in our old mattress of 8 years. Terrible mattress
Bought this a few weeks ago and it's firm yet gives in just the right places. It's not bouncy either, which is great when you are sharing a bed. I highly recommend!
I bought this mattress about a month ago and was extremely pleased with the delivery process! (I bought it in one city and had it delivered to another). The bed itself feels firmer than it did in the store. However, it lives up to one of its biggest selling points: it does not transfer very much motion which is great for when my partner stays for the night.
THIS IS A TERRIBLE MATTRESS, NOT FIRM AT ALL ITS SOFT...TERRIBLE TERRIBLE DONT WASTE YOUR MONEY.
I bought this 8 months ago...it was great the first few months. Now, the mattress sinks in and I have major back issues from the bed. After a long day of working, you expect to come home and relax on the bed...my bed is the last place I want to be on. I don't weigh a lot and for my bed to sink and cause so much back pain is ridiculous!! I wish MattressFirm had a one year guarantee because this mattress would be sent back!!
Bought this mattress a month ago for my 2yr old. He is loving his new " Big Boy" bed!
This mattress is super comfy, very supportive, and a great value.
I am enjoying this very firm and comfortable mattress. I am so glad I purchased. It was a bargain!
Good product and so was the mattress cover. A great deal in all
In less than 6 months the seems were already ripping. I had to have it exchanged and they wouldn't let me upgrade. Feels very cheap and lightweight. Says the "regular" price is over $600 but it's not even worth the sale price of $350. Stay away from this product.
My wife went into our local Mattress Firm here in Lafayette, LA. We were greeted by Barbara Lindon, she immediately found out what our preferences were in a new mattress. Her warm and opening personality made it easy for us after trying out a few mattresses to finally make a decision that suited us. Barbara worked with us according to our budget, but made sure we were totally satisfied with the choice made. Additionally, she told us of the 120 day period having the product in home and being totally satisfied that Mattress Firm would be the best choice in price and quality. Barbara did and excellent job!
I have just purchased my 4th mattress in the last 4 months. Three of these were for a vacation home remodel and one was for personal use. We worked with Shane at the mattress firm on Broadway in Portland Oregon. He was responsive, knowledgeable and very helpful. The mattresses in our vacation home ended up being too firm and he was very kind and helpful in making an exchange and being sure we were happy. I know several people who are mattress shopping and I have encouraged them to see Shane.
Mike, our sales rep was very helpful on helping us select the right mattress and no high pressure at all.
Worst delivery and service . I was sent a broken bed frame and the delivery guy told the warehouse that it's broken. But they still asked him to deliver it to me. I rejected the delivery and rescheduled for next day. The driver came and seems he called me . I never got a call. I paid more that $1000 and it's been a week that I am waiting for the mattress. I just moved from east coast with family and we are sleeping on floor . Forget about compensation, they are yet to deliver my mattres. Pathetic !!!!
Purchased a mattress online for my elderly mother who lives in an assisted living facility. Asked specifically for a morning delivery as they close the facility at night and housekeeping/maintenance go home. Scheduled for 9am. On the evening before the delivery, I get a text stating delivery will be between 5-9 PM. So i call and tell them that was not the promised delivery time and too late for a delivery. They tell me the delivery people set their own schedule and I should not have been promised a morning delivery. I tell them to cancel the delivery. They say they will cancel, but the mattress is on the truck and refund will occur after they take it off the truck. I also call the next morning to confirm the order is cancelled. I ask them not delivery, the rep verifies "NO DELIVERY WILL BE ATTEMPTED". At 5PM I get a phone call from the delivery driver, I tell him the order was cancelled the night before. He says "Why did they send me all the way out here?", then hangs up on me. I call him back and tell him not to hang up on me, it's not my fault your company sucks. So, lesson learned. This place may have good prices, but good luck getting the bed delivered at a reasonable time. If you do cancel, they will still try to deliver (probabaly at night). Don't waste your time, order from Amazon.
My experience with this store started very positively. The sales lady Barbara was very insightful and willing to negotiate to get to a deal we were happy with which included a delivery within a matter of days. The delivery company arrived with the bed. They failed to use the “Red Carpet Service”, no booties or red carpets. They supplied a bed that had a large bubble in it due to the way it was stored during shipping. They were unable to identify that Mattress Firm had provided the correct headboard mounting brackets. There was a scratch on the remote for the base. During the delivery of the base and mattress they managed to damage the wooden floor in the bedroom. A scratch roughly 16 inches in length. From this point forward the communication from the Globe The Professionals Corp has been appalling. Failure to engage or acknowledge they were aware of the damage to the property. Everything has felt like I was working for them. There was a failed second delivery which also had a bubble in the bed. 3 weeks later and I am still waiting to get any sort of compensation or path forward towards the remediation of the damage caused during delivery. The communication with Mattress Firm has been on going but there has been multiple times where I have called to follow up and get a basic status of my order without rebuttal. After the second failed delivery they did do their best to reach out to ISerta to supply a new mattress but I am still yet to hear when I will actually receive this. Genuinely not one of these people who writes reviews of companies if I have bad service but at this point I feel so ignored and ill treated as a paying customer I can’t help but begin to try and steer people towards another supplier. It’s hard to know how they have gotten to be the largest mattress company ni the US with the standard of service and products I have been unfortunate enough to receive. I understand that there is cases where one or two things may go wrong, but once an issue is escalated beyond a normal sale there needs to be greater care and attention to ensure that the customer is not left in the dark and having to beg for a bed. Not like they gave it out for free. I will be using any other mattress firm going forward as will anyone I am come in contact with looking to make a purchase that is as important as a mattress.
we are long term customers at retail stores in exter pa. My mom got a king 10 yrs ago and her walls were scratched. I got a twin plush 4 yrs ago and and it was firm. 2nd mattress was determined defective my sleepy's and third also sagged but i gave up/ Marcia told me she did not want me to go to Raymor and flanagan and she would take care of me with a new plush at 399 and no shipping to match R&F. she went on to say i got such a good price she had to charge for shipping. i went on line a week later and found Out i paid same as everyone and i was deciveved. It gets worse. I let marcia know i just had cancer surgery and i had 30 staples in my stomach and I needed a soft mattress and she viewed sleepy's files and saw i had A PLUSH AND TOLD ME SHE WOULD SEND ME PLUSH. SHE ASKED ME IF I LIKED FIRM AND I SAID NO AND SHE SENT ME A FIRM. DOM TOLD ME SHE MADE A MISTAKE CAUSE SERIAL NUMBERS WERE ONLY ONE OFF AND WOULD GET AN EXCHANGE FOR FREE. I WAS CHARGED 100 AND I SAID INTERNET SAID IF I GIVE EMAIL I GET 50 OFF, BUT SHE GAVE ME 25 OFF NOT HONORING OFFERS AGAIN. I WAS CHARGED FOR SHIPPING A SECOND TIME BECAUSE I WAS SENT A FIRM AND I WAS BEING HELD HOSTAGE. I WAS IN AN EMERGENCY SITUATION DUE TO CANCER SURGERY AND THIS MARICA DID MY TRANSACTION WITHOUT ME BEING PRESENT TO SIGN MY CREDIT CARD AND SHE SENT ME FIRM MATTRESS ON PURPOSE. THE FRAUD UNIT IN CREDIT CARD HAS BEEN NOTIFIED. WHAT IS REALLY SICKENING IS ON THE PHONE SHE SAID IT WOULD BE A SLEEPYS PLUSH AND MY MOM AND FRIEND HAD ME ASK ON SPOT IS IT A BRAND NAME. MARICA SAID OH YA ITS A BEAUTY REST AND AT THIS POINT I NOW UNDERSTAND I WAS MANIPULATED AND TAKEN ADVANTAGE OF BECAUSE I WAS SENT A FIRM MATTRESS WITH OUT MY AUTHORIZATION . BOTTOM LINE IS MARICA IS SHADY AND SHE MAKES COMMISSIONS AND TALKS REAL FAST TO MAKE MONEY. NOT ONLY DID THEY LOSE LONG TERM CUSTOMERS THEY WILL GET SERIOUS BAD WORD OF MOUTH
bought it Friday at Venice, Florida store. Manager Nicholas Bell was. informed and helpful. I0 % veterans discount-
Czarr D Freeman From Dedham Store. He is the best! Understands what is talking about and very attentive. So happy with my purchase!
Our warranty claim was denied by Mattress Firm. When I pointed out that it met the requirements, they changed the answer to say it was out of the warranty period. Since I bought it at Mattress Firm and was going by their instructions, I found it odd. They said they are not responsible for what the store tells customers and would not provide a copy of the previous warranty information ( from when it was purchased).When I mentioned they were owned by the same company, they flatly denied it, when it is easily found online and the owners website. Either stand by your product or own up to its inferior quality, just don't BS us. Deny, Deny and Deny. Similar plot line to the movie "the rainmaker".
I bought a new mattress right before my chemo started, because I knew I would be bed bound for several months. Within 2 months, the mattress started sagging & divots formed, causing severe back pain. I tried getting an pre-owned exchange, but when the delivery guys showed up, they claimed it was stained & refused to give me the other mattress. On top of it, the guy lied to me. The store manager is trying to be helpful, but he can't get the company to give me the other mattress. I'm so angry that I spent $400 & the mattress I have is 100 times worse than my previous mattress. I'm contacting the CEO & head of customer service. This isn't helping me recover from cancer.
Do not do business with mattress firm they are a total rip off. They are going out of business and filing bankruptcy. The products are horrible and they know it and are trying to sell them fast under false pretense and over priced. I purchased a mattress less than a year ago and it is falling apart!!! Sunken and slouching, I have to now go through the warranty department which is a hugh joke. I also purchased pillows from malouf who is another rip off with a hot and cold side...Needless to say not true and it sheds ever time I take the covering off to was it...Blue stuff everywhere! The lady mary who sold me this mess no longer exist and the store closed down. The other stores have people who are made and disgruntle because they know they are working for a junk furniture store... Buyer be very very very aware! Do not waste your money or you will be stuck trying to replace a piece of junk with another piece of junk!!!!
Giving a one-star review only because a zero or negative star review is not an option! We bought a mattress and adjustable frame, as well as a hot tub from the sales representative. I don't know if the hot tub is affiliated with Mattress Firm itself or not, but I will restrain my review to talking about the mattress and frame, along with the sales experience. First of all, if my review were to be about sales only, I confess my review would be positive. The guys were a bit pushy, but personable, and we spent a lot of money we otherwise would not have based on that experience in the information they gave us. However, we feel like we were lied to. First of all, we were guaranteed that the entire bed would arrive together at one time, and be assembled by their Personnel at that point in time. This did not happen. We received a giant troll of immense weight that the deliver slid onto our floor in the foyer, to leave for when the rest of the bed showed up. I am disabled and am not able to move this thing, so we have been trying not to trip on it ever since it was delivered nearly a couple weeks ago now. The plastic sheets around this role was extremely Dusty, Turin, and it looks like some rats or other animal may have puked on it. There may be p on it as well. This did not instill me with confidence, but I was hoping that the plastic sheath would protect whatever the contents are. It's hard to tell. The first people who showed up to deliver the bed were astounded to find that we have cats. This, despite the fact that the entire time we spoke to the personnel he showed us the bed, we talked about our cats, and ask them to make sure that no one with allergies would be on the delivery team. Instead, the team that arrived were unprofessional and actually refused to install the bad because of the driver's allergies. Note that this guy had giant gauges in his ears and seemed disrespectful the entire time. He pointedly kept looking over at my Bernie Sanders sticker on the door, and I got the feeling his discriminatory treatment was purely political. His partner was even worse, snickered and laughed, and would not look you in the eye. The person on the other end of the phone actually asked him to take pictures, and he told them on the phone that he could not take pictures of "a smell." The size is the breach in etiquette and privacy of actually asking the installers to photograph the interior of a client's house, it wasn't even relevant. Not to mention, I served in two of our military services, the US Marine Corps and the US Navy, and was a firefighter for 20 years where I also served as a Lieutenant, Advanced EMT, and Fire Marshal. I've been in countless homes across the United States and in my home state. While I will not claim to have the nicest house in the world, it's certainly better than average. Not that that has ever mattered. I have never refused service to anyone in my career because of allergies, and would undoubtedly have lost my job, or worse, had I done so!! The company was also aware that we had cats, and one dog , from the outset, if this was something which might be problematic for any of their personnel. As for their demeanor, I was offended, hurt, and livid! I was actually rendered speechless at one point. My co purchaser contacted their representative after all of this, and we were assured that the bed would be delivered on Saturday, by their very best crew, that the offending delivery men had had complaints about them before, and that they would be fired.. It was not delivered on Saturday, and I highly doubt at this point that they even got rid of the ascending personnel oh, you were subcontracted in the first place! Now we're being told that it will be sometime on Thursday. This is not acceptable, and I already dread dealing with whomever it is that shows up, if they show up. For context, my disability leaves me very little time each day where I can get up and around at all. I've already had three days stolen from me because of this, not to mention the physical pain it takes for me to get ready just to have them fail at their job or not show up at all , and I am at the end of my rope with this organization. This has been THE WORST experience I have ever had in my half a century plus time on this planet with any company, ever! At this point, I wish I had never done business with Mattress Firm, and, despite their continued assurances to the contrary, have lost the value of sleeping on the bed purchased for an extended time due to the company's mismanagement, and horrible employee work ethic! My frustration has me at the point where I am considering legal representation. I am not a litigious man, so that shows just how badly I consider this whole experience to be. What started out as giddy excitement has turned into a horrible nightmare for both of us, and I have even had bad dreams after this experience. My recommendation to anyone considering buying from these people? Run away! Run as fast as you can!
Mattress Firm does not stand behind its products. (At least not my Purchase) Bought a new expensive mattress a year ago and the top has separated shifting about half a foot. Mattress firm refused with no explanation other than this is an except able defect.
Sales were fine. Product and warranty a joke. Puchased a Beauty rest hybrid twin x 2 for 2300 a piece. 1 is failing after 9 months. Can feel springs popping and moving when i roll. Went through their sham warrenty process. With pics and a video. They state it falls within their parameters. They said i can get a 3rd party inspection for $79. I agreed. Next email, they said no one in the area to do an independent evaluation but they gave me a 20% off coupon to purchase a new mattress from them. I will never do any business with mattress firm or buy beauty rest again. BUYER BEWARE!!! i was told by many people prior to buy a sleep number, but i didn’t and lost $2300. BUY A SLEEP NUMBER BED!!! DO NOT BUT FROM MATTRESS FIRM. They will rip you off…
They say you can return a mattress if you don't like it for a 10% re-stocking fee, but that is a lie. My mattress did not fit my bed and they would not return or exchange it with something the appropriate size for my bed online. I bought the smallest height of mattress they had, but should have measured! You will not be able to return or exchange for something that will work for you. They also lied saying they didn't have any other mattresses at other stores. Also, this mattress is so hot to sleep in. I didn't turn my heater on last night and it got to 62 degrees in my house and I was so warm. It's NOT a temper pedic either. DO NOT SHOP HERE!
Cancelation fee stay away
AVOID MATTRESSFIRM AT ALL COST. GO ANYWHERE ELSE. Back in 2013 we purchased a$500 mattress, nothing special just a mattress. It lasted us well until mid 2018. We started researching for a new one. Our thinking was maybe if we bought a higher end name brand we might actually get 15 years from it. We tried a ghost bed ( I loved it, Tim not so much) we returned it, no problems. Feb. 2019 we went to mattressfirm. We were the only people in the store. First should have been red flag was the attitude of sales clerk. Felt like we were a bother. After many questions, discussions of health issues. We decided on a $1500. Mattress. This was a huge investment for us. We discussed warranty, delivery, set up. About 4 months ago we noticed this mattress is in about the same shape our previous one was in at the 5 year use. My arthritis has gotten so bad I cannot walk upright or without support. I had friends come flip the mattress,and have had a bit of relief. Called Mattressfirm to see about warranty. 2 options $80 for their person to come out, or we can strip bed ( note I had to have people come to that) and take photos. But input was added in phone conversations oh you did not purchase new box springs. Your warranty is null and void...... after 2 phone calls and basically the salesman saying we Did discuss the new box springs( no he did not) I guess we are getting nothing done as the last phone call..2 days ago. The salesman said he would talk to his supervisor and get back to us. WHATEVER you do NEVER,EVER purchase anything from this company.... every step has been all wrong....... Now on to figure out what to do for a good nights sleep. REMEMBER MATTRESSFIRM IS NOT AN UPSTANDING COMPANY
If you are thinking of buying a mattress from Mattress Firm...DON'T... I have never in my life seen such a scam business...lies, unapproved access to credit files, lies again, and add on to sales without approval, are just some of the reasons I am warning you about! I really doubt the reviews that show 4 and 5 stars are real customers. Most often, when I relate my story to friends, they have experienced the same shotty treatment, OR know someone who has! Don't shop at Mattress Firm. Odds are vastly against you!
I am giving this a 1 star b/c i have to enter something to write a review. Just bought an mid-range mattress from them & received a total bate-&-switch. I asked what happened if i did not like the mattress at point of sale & was told "no problem, we'll exchange/refund it if needed" (& nothing else). Turns out it was too firm. When i wanted to exchange it, the manager (who sold us the mattress) said that there was a 10% restock fee + shipping. When we contested, she said that this was what we had signed... which turned out to be yet another lie... our invoice was blank on the back-side (eg NO fineprint). Long story short, corporate out of Texas credited the restock fee but still charged shipping... sooo, good place to try & not buy as far as I'm concerned. Too bad we were too swamped w/other to cancel the whole enchilada. Buy at ur own risk & notice the website does not have an easily accessible return/refund policy.
This review is long overdue. My father and I came into this location looking for a new bed last August 2018. Troy, the manager of the store immediately greeted us and gave us a breakdown of the beds in the store. After getting a feel for the beds, we told Troy that we'd be back after trying a couple of more mattress stores out. He said that would be no problem. What I liked the most about the experience was that Troy gave us a "no pressure" feeling while in the store and before I left it. It was the complete opposite when I went to Sleepworld Mancini where the salesman was more intent on making the sale rather than finding out what I really wanted. Lo and behold, my dad and I came back to Troy to buy two of the same bed: The Tolliver Beautyrest aka Tom Brady bed. As Troy said, it's important to invest in your sleep since you spend about 1/3 of your life in bed. Best money we ever spent. After having the bed for a month or so, my dad and I accidentally ripped the side of the mattress when we tried to move the bed using it the handles. I called Troy and he was intent on keeping us as happy customers. Both beds were replaced and we have been happy ever since. I wish there were more store managers like Troy out there. He's truly the best.
My husband is dying of cancer and the bed we had wasn't good so I went to Mattress Firm in Menlo Park . I like the bed we picked out but the delivery people were beyond rude, abusive almost. My husband is in the next room dying and they made all of us very, very upset. They did not have directions for the bed and we had gotten the "bells and whistle" version so we needed directions. In all, it was a devastating experience. I gave it a 3 because Troy the store manager was very nice and knowledgeable about the beds. My family has a business with 100s of beds. I do not think we will be shopping here though. Fire the movers.
Went to the Mattress Firm and we had an excellent experience. The store manager, Troy, was fantastic. Was very knowledgeable about all the mattresses in the store and narrowing down choices based on sleeping preferences and positions. He seemed genuinely interested in making sure we picked the right mattress and there was never any hard sell techniques or pressure to buy. I never thought I would ever recommend a mattress store on Yelp but Troy really made our visits very enjoyable and informative.
We had fabulous experience on choosing a most comfortable bed for us with help of store manager! We bought one $2000+ mattress from LivingSpace, super NOT comfortable and was refused to return. After hearing our sad story, the store manager immediately offered free-sleeping trial. If we do not feel good, we could return for free. He was quite patient to educate us how to pick the right mattress, according to our sleeping position, preference over firmness and types. We were showed around trying different mattresses without knowing what type is, giving feedback of comfortableness. Based on these info, he figured our preference and gave suggestions of firmness and type. He does not push us over to the most expensive one but the most fit one. Every item in store are lowest price guaranteed. He even searched amazon and made sure the bed sheets be 10% lower. What is more amazing, we got 72-month free interest deal. Another good word for delivery team. They were the only team who put on shoe bags before entering our carpet room.
We came into this Mattress Firm on Labor Day weekend after having visited the Mountain View location the previous day. The Labor day sale was either a free size upgrade (king for price of queen) or a free adjustable base. Troy (Manager of the store) spent a good 30 mins with us asking about our different preferences and how we slept, educating us on different aspects of the various mattresses. He was extremely professional and never pressured us into one specific model or type (conventional vs hybrid) and we left the store very satisfied with the pricing which he wrote down on paper. We told him we had to visit another store (Macy's) but decided to come back and give Tony our business because of the excellent service. Everything he said was 100% accurate and we received our delivery on Labor Day as requested and everything went very smoothly with the entire transaction. You won't be wasting your time visiting this store and asking for Troy's help.
Came here yesterday as I've been in the market for some good pillows for a while, but wasn't really expecting much out of my experience. Troy, the store manager, immediately greeted us when we walked in and explained at a high level how the store was set up so that we could maximize our experience here. He was the only staff member in the store for the entire time we were here and had several customers that he managed to circle back and forth between. We told him we were looking for pillows and he asked us questions about our sleeping styles, the firmness of our bed, etc. He was, as he said, a "sleep expert." When he learned that my bf is a back sleeper, he immediately said that my bf didn't need a pillow. This was a welcome surprise as most sales people are eager to cram as much of their product down your throat as possible. I liked that Troy was genuine and cared more about what the customer actually needs versus just making more commission. For me, he recommended that I try out a few pillows since I'm a side sleeper and I fell in love with the first one he recommended. It was an easy decision to make my purchase and I'm excited to switch over to my new pillow. Great experience at this store, and I will definitely be coming back when I'm back in the market for a new mattress, which will hopefully be soon!
Troy is the man! Never had I ever thought I could learn so much about mattresses and sleeping positions! It was quite the lesson, and a great customer service experience all around. Troy explained the different between side sleepers, stomach sleepers, and back sleepers, and we ventured mattress to mattress based on his instructions. We spent a good amount of time with him, and were very pleased with our experience. This is one of the best customer service experiences I've had in a very long time. If you are in the market for a new mattress head on down to see Troy. He will take good care of you.
This review is for Lisa. She spent time explaining healthy sleep positions and what types of mattresses work with different body types. She gave me her undivided attention and made sure I knew exactly what I should get for my body type and living situation. 10/10 recommend going to her.
Cassondra is amazing! She made it super easy, and found me the perfect bed! Thank you for all your help.
Service is totally unacceptable. The delivery is postponed for no reason and they didn't let me know until I call them!! Worst shopping experience ever!
I really like the shop. Troy is the man! He introduced a system to evaluate mattresses and that really work. It saves us a lot of time. He also didn't push. I really hate when people try to push me to but something they want to sell. Great experience!
We ordered a full mattress and Lisa the sales person promised that it will be delivered in 2 weeks, then 1 day before the delivery this person call our house saying that our mattress will be delivered in another date, then she calls back again saying other date and so on till to this date there's no mattress and lot of excuses offering me to go back the store and pick a better mattress!!! What a joke, I do no understand how they run their business, I tried to make a complain so I reach customer service since they do have a number for all the customers complaints, but when I called this person is not help at all saying that place that I called is just a warranty department she was so bogus she couldn't answer the simplest questions!!!! To all the people who is thinking of buying in that particular store,think twice going there or do you research first and save yourself of a huge headache and deal with people who doesn't have even the remote idea of what is a good customer service!!!!
ZERO stars isn't an option so 1 star it is... This joke of a store doesn't deserve 1 star! Such horrible customer service!!! Completely useless!!! The older orange woman "Lisa" with too much and pathetically applied makeup was completely unprofessional and almost seemed under the influence with her loud peals of laughter. The black salesman she was flirting with was very unhelpful with information about the mattress we were looking at to purchase. Instead of telling us about the mattress we wanted to buy he was asking us frivolous details about our old mattress! Really?! Great sales tactics guy! The salespeople here are obviously too busy laughing and joking with each other behind their little desk instead of actually doing their job or to notice when a customer leaves. We even thanked them as we left and they either didn't hear us or ignored us. ALWAYS better off at a higher end store like Macy's where customer service is NOT an afterthought! Anyways we found a better brand mattress set for a fairer price with quality customer service at Macy's! Don't waste your time here with these low knowledgeable salespeople and their lack of customer service.
just purchased our 5th mattress from this store, each one for different need and they figured out my unique demands!!!!!!!!!!!even on recent sale items...Troy was fantastic - listening - going along with specifics on price, offered excellent suggestions. There were some problems in delivery time, but they called, apologized, quickly established new, convenient time. Hey-things happen, but its the way a company handles these that make a difference and Troy has been great.