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Mattress Express Mattress Reviews

Mattress Express is a popular mattress retailer that feature a variety of mattress brands to choose from. From name-brands like Serta, Simmons Beautyrest, and Therapedic to budget-friendly options, customers have good things to say overall about their store experiences. However, there are some caveats, including some complaining about durability. Read on to learn more about their offerings and how they stack up versus the competition.

Mattress Scores

Overall Score: 7.8/10

Customer Satisfaction: 7.7/10

Price Value: 8.1/10

No Back Pain: 7.7/10

Price: $149-$3799

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Mattress Express's Specifics

Mattress Express sells a variety of name-brand and budget-friendly mattress brands. Brands like Serta and Simmons Beautyrest are household names, but others like Therapedic and Eclipse are less widely known. While most customers respond well to Mattress Express' customer service, there were some that complained about the quality of their mattresses, with some options having issues with sagging and durability.

Read on to learn more about their selection...or browse our top rated alternatives.

Mattress Brands

Mattress Express has name-brand mattresses to choose from like Serta and Simmons Beautyrest. They also have a variety of lower priced offerings that fit most budgets.

We'll walk through each of the options so you'll know how customers feel and what to be interested in when you go into the store.

So here they are...

#1 Simmons Beautyrest

Beautyrest is one of the most well-known name-brand options available, and focuses mostly on pocket spring mattresses with thick layers of foam above. These mattresses come in a wide variety of pricepoints and firmness options, which means that sleepers who are looking for spring mattresses should be able to find what they are looking for. While most customers like their Beautyrest mattresses at first, there are many reports of durability issues for some of the more budget-friendly options.

The pros: Wide array of pocket coil options.

The cons are some reported issues with sagging and price value.

Price Range: $799-$6999

Final Score: 8.6 / 10

Online Only: Check Beautyrest Deals

Read Full Review on Simmons Beautyrest

#2 Therapedic

Therapedic is a solid brand that sells multiple varieties of mattresses -- from all-foam versions to hybrids that feature pocketed coils. With a wide variety of mattresses available, most customers can find something that they feel initially comfortable with. However, there are some complaints about durability with some of these offerings with some customers describing quicker sagging issues over a short duration.

The pros: Wide array of mattress options -- most customers like their products initially.

The cons: Some issues with durability reported.

Price Range: $139-$1099

Final Score: 8.5 / 10

Read Full Review on Therapedic

#3 Eclipse

Eclipse is a budget-friendly brand that crafts mostly pocketed coil mattresses. They offer two main lines, their Harmony and Serene lines which offer thick layers of foam on top of their pocketed coil support systems. While most like the feel at first, there are multiple reports of durability issues that cause concern for some sleepers.

Price Range: $299-$1999

Final Score: 7.8 / 10

Read More Reviews About Eclipse

#4 Serta

Serta is a popular name-brand mattress brand that is famous for its iComfort mattresses that feature thick layers of foam and multiple firmness options. These mattresses come in a multitude of thickness options and pricepoints. While most customers like their mattresses at first, there were some that had issues with sagging and feel over a short period.

The pros: Variety of mattress lines and pricepoints. Good initial feel reports overall.

The cons: Some reports of durability issues and value may be better elsewhere.

Price Range: $299-$3499

Final Score: 7.2 / 10

Read More Reviews About Serta

#5 The Number Bed

The Number Bed is a brand by Instant Comfort. Similar to Sleep Number and other mattresses that feature adjustable air technology, they offer a variety of pricepoints and options with more or less layers of foam. However, with high pricepoints and issues with technology wear and tear, there are some that had issues with their mattresses, from air bladder leaks to pump breakdowns over a shorter than average period.

The pros: Number technology for custom firmness. Multiple layered options.

The cons: Technological components have some issues with breaking down.

Price Range: $699-$5499

Final Score: 7.1 / 10

#6 Eastman House

Eastman House offers thick traditional innerspring mattresses for a competitive pricepoint overall. With traditional designs, these mattresses offer no-frills designs that are reminiscent of traditional mattresses. However, there are some complaints about Eastman House, including some issues with durability and lumpiness over time.

The pros: Traditional designs for reasonable prices.

The cons: Some issues with durability and sagging reported.

Price Range: $549-$1029

Final Score: 7.1 / 10

#7 Budget Brands

Other offerings by Mattress Express include other budget brands like American Bedding, Integrity Foam, among others. While these budget brands offer lower pricepoints to customers, there are some complaints about the value for the materials and the durability of the mattresses over a short period. Due to this, some customers have found that there are better deals found elsewhere.

The pros: Low priced mattresses with a variety of design options.

The cons: Some issues with durability and price value reported.

Price Range: $149-$1999

Final Score: 7.1 / 10

Mattress Express Alternatives

Right now is possibly the very best time to buy a new mattress. With 100s of new online-only mattress brands coming into the industry over the last 5 years:

You can find lower prices for better products if you know where to look.

Buying a mattress direct from the brand online is one of the best ways to get the most value out for your $. If you are willing to spend a little extra time learning about the online offerings and what fits for your body, it can literally save you $1000s of dollars and give you a better quality of life.

If you are ready to learn more about why buying a mattress online direct from the brand is better than visiting a store in person, read our 2023 Mattress Buying Guide!

...or jump right in to reading our reviews for our Top Rated Mattresses.

Browse Mattress Express Customer Reviews

Great prices

Great prices and excellent customer service. Found the perfect bed at a lovely price.. one satisfied and returning customer!!!

Catrina was outstanding

Catrina was outstanding very helpful we purchased a mattress here last year and another today couldn't be happier! I would definitely recommend purchasing your mattress here !!

Bought a Mattress and box spring

Bought a Mattress and box spring last December from the New Hartford NY store and had to return due to lumps in bed after only a week of sleeping on it. Received second bed and the same thing happened. Got different bed and the same thing is happening after only a few months. The brand is American Bedding. I was told by the salesperson in the store it is a manufacturers warranty and the store isn't responsible and I shouldn't have gotten the returns I had. But you cannot contact the manufacturer as there is no listing for them and Mattress Express refuses to give me the contact information. Off to another store to buy another mattress. Im out over $1000 dollars. I was told "We sell $6000 dollar beds here, you paid $1000 , you get what you pay for. " by the salesperson. So much for that 10-year warranty I was supposed to get.

Shopping for a new mattress set

Shopping for a new mattress set. Wasn't happy with misleading practices at Chinatown or Metro Mattress so I kept shopping. Mattress Express runs commercials stating they deal direct with factories thus no furniture store mark-up, no overhead, no middle man. Their slogan is "where sleep is cheap". I was in the area and stopped in to their Syracuse about sticker shock!!! I walked the whole store checking prices and was gone in less than 10 minutes!!! Some of their products cost as much as a good used car. By far the most expensive store I visited. Got a great deal on a good mattress set from Raymour&Flanagan, free removal of old and free delivery and set-up of my new Beautyrest.

Bought a second mattress

Bought a second mattress at the Cornelius location... first one was three years ago at the Mooresville shop. Both Stearn's and Foster, both perfect with no complaints -- so far! Got a Reserve II Set this time.. WHOLLY NAP TIME --- it is the best bed ever! A bit more coin than the first, an Estate.. but worth every penny. Worked with Andrea and Neil this time. They were friendly, helpful, and worked with us to get what WE wanted. Of course a biz and wanting to make money and profit, I totally approve and agree, but made it a good experience for us both. Local business, so money stays local, They buy a lot from factory so beds are made by Stearns and Foster in NC.. a win everywhere for the GREATEST State in the Nation! -- Gotta love that (Hey I was born here.. gotta throw that in..). But to top off all the goodness so far, delivery guys are the best! Some have worked for Matt. Exp. for years, Super fast, careful and professional. Best customer service around! I recommend, I approve and if I needed 10 beds, I would buy them here.. but all set up for now!

they are a great company

they are a great company and did return my previous beds . However, this review is not about the company , it's about the memory foam bed smell . I actually got rid of our $3,000 bed due to the strong chemical Smell of Formaldehyde that would not go away ! There's a process where companies have to make the beds flame retardants and some law was past years ago . Now we sleep in these chemicals that harm our bodies . I wish they told me about this before I bought it .. the smell subsided a little bit I could still smell it along with the memory foam pillows ... I will admit , it was a comfortable bed and I slept great but I just don't feel safe sleeping with a strong nail polish remover smell every night .

My family has been buying from Mattress Express

My family has been buying from Mattress Express for several years and have had a wonderful experience every time! They are a family run business and have a great, no hassle business model and are very knowledgeable and helpful. I rather support a local business than a big box store. I highly recommend them and can't say enough about the ease of purchasing, quick delivery and professional set up. You won't be disappointed!

Excellent selection

Excellent selection of top brands @ competitive prices. Easy buying experience w/no pressure. Very helpful & knowledgeable staff. Even delivered same day. Fantastic customer experience!! Thanks for a great nights sleep Mattress Express!


BEWARE !!! DO NOT SHOP HERE !!False claims and no warranties. We purchased a $2,000 King size Sterns & Foster mattress from Mattress Express and 8 months later this mattress is sagging on both sides, there is a bubble mound in the center that has formed. I am 130 lbs. not large enough to make an indentation. We followed manufacturer's instructions and rotate this mattress as recommended. The owner of Mattress Express, Neal Jackson is the most uncooperative person and downright nasty to deal with. First - they denied my purchase until I provided proof of payment, even though they supposedly keep their own records. Per my repeated requests, they came out 3 days later and brought a homemade 'tool' to measure the indentation on both sides - while ignoring the huge 'mound' that has formed in the center of this mattress, so large in fact that you can't roll to the middle. The tool was not level while measuring and I get an email stating the permanent sagging on both sides is only 1'' deep and it has to be 1 1/2'' deep to warranty. OK AGAIN this mattress is only 8 months old. I will follow up with the manufacturer and if no relief I will have to go to court.

Very happy with the 2 mattresses I purchased

I am very happy with the Songbird full and plush twin mattress I purchased from Randy at Mattress Express. He answered all my questions and I had a lot of them. I received a great price for both mattresses. They were delivered 2 days later and when I compared my new mattresses to the old ones that the very nice delivery men took out I couldn't believe how much bigger and better the new ones are. I will buy from Mattress express again.

Customer Service

My husband and I had a defect in the mattress we purchased and filed a warranty claim with the Mattress Comapny. Tony from the Watertown Store assisted us with the warranty process and helped us find a different mattess. he was very helpful and patient with us. A good employee to have

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