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Is Mattress By Appointment the next major mattress disruptor? Or is it a mattress scam? The answer isn't always that simple, with some customers cheering name brand mattresses at a deep discount. But others have reported sketchy business practices and products that are not always in mint condition. In the end, there are some great deals to be had if you are prepared for the risk, but with some customers with horror stories, it may be worth finding a bargain from a reputable online business instead.
Mattress By Appointment has a selection of premium brand mattress models at a very deep discount.
How do they do this?
They buy older mattress models and sell them at a deep discount. This could be hotel mattresses that weren't slept on, excess inventory from other mattress companies, or other schemes. This means that they get their mattresses for pennies on the dollar and pass the savings to you. That said, there are some pretty big accusations from customers:
Financing Schemes: If you can't afford to pay for your new mattress in cash, learn about the financing company they use before signing the contract. Some companies sell your data to marketers or others.
Mattress Types & Quality: Make sure to understand where your new mattress originated from and if it is guaranteed to last. If there isn't a warranty, find out if the mattress you are buying is actually new or if it is lightly used or refurbished.
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Brand & Model: Some mattress retailers purposefully confuse customers about the model they are buying. It is in your best interest to research your options before you buy -- you may find the reason you are being sold this model is because of a design flaw.
Delivery: Some have described issues with delivery. Before buying, make sure that you understand how it will be delivered to you. You may need extra help on the day of delivery.
Other Common Sales Tactics: If you like a certain mattress that they don't have it in stock, you may be asked to buy a 'like-alternative.' This is a big red flag. Don't commit to that and request a refund if you have already paid.
Most reviewers are happy that they have received a bargain on their new mattress, but there is not much information on long-term comfort. Although these products are name brand, many name brand mattresses have issues with durability. Make sure to take a look at general reviews of these products because initial comfort can change very quickly.
There are many interesting alternatives to buying a name-brand mattress in a store. Mattress brands invest millions of dollars in advertising to keep their brand top of mind, but oftentimes they don't deliver in terms of lasting comfort.
This is one of the most exciting times to buy a mattress, with hundreds of new innovative brands selling directly to customers online. If you are willing to do just a little bit research, you can secure an amazing, long lasting mattress at a fraction of the name brands and you won't have to worry about dealing with sketchy sales people or store policies.
A Great experience selecting mattresses for both my son and daughter. Paul was very helpful to making sure I received a mattress of good quality at a great price
Fraud and scam. The mattress tested in the show room may not be the one they deliver to your house!! Please be aware and cautious.
Absolutely fantastic service by Paul, Bed came in time and they took my previous bed away. Definitely will recommend and come back.
Delivered on time. Everything promised done. Thanks again. Will recommend to everyone I know.
Really had a great experience purchasing our Queen Bed Set. The timing to get us in was set based on our schedule. The pricing was excellent, and I am so glad we took a chance and went here instead of just going back to the furniture store. Will definitely tell others about this location.
Love my mattress! Got it for a GREAT price. Nick was awesome! He went over and beyond the call of duty. I Was able to have my mattress delivered the same day. Not only did he deliver the mattress, I had bought a head board from another company that was still in boxes and he stayed and helped me put it together. Great customer service! Thanks for everything Nick!
Once I took delivery of the second bed, after the chaos of moving, I noticed that what Nick told us was a Serta had a tag that said Five Star Mattress. I messaged him asking if that is the model name of the bed and he said that the bed is only manufactured by Serta, which means it is not actually a Serta. He wrote on my invoice that it is a Serta. I started researching and I couldn't find many good reviews for the Five Star Mattress brand. I asked Nick for the return policy a few weeks ago and he has not responded. I recently asked again because I originally decided to give it a chance but my boyfriend and I both wake up sore almost every morning now. We have only been sleeping on this bed for just over a month. The pillow top is already stretched out in the middle and bunches up when I move around at night. A couple days ago I messaged Nick asking again for the return policy. "Someone" else messaged me back and told me that Nick is out of the country. I asked when he will be back and for the return policy again and AGAIN I have had no response. I have found actual Serta mattresses for half the price of what I was charged for this off brand mattress. I am still trying to get ahold of him because I would rather sleep on an air mattress until I can find a new mattress somewhere else.
I purchased three mattresses from Nick K. at Mattress by Appointment at Rocklin, about a week ago. Mattresses were delivered for free in less than a week since I purchased them. They are great, comfy. I am very happy with my purchase and I would recommend this place to my friends and family. I do like that Nick is able to keep the prices very affordable and this is truly the best place I found where you can get a great quality mattress at bargain prices. Customer service was great as well, Nick was on time both to show me Mattress selection at the Rocklin location as well as to deliver the mattress, I also felt Nick listened to my needs and gave me options that were right for me, he answered all my questions and gave me all the time I needed to decide what matteress(s) I wanted.
TERRIBLE Customer Service TERRIBLE Delivery Service BAD Business FRAUD FRAUD FRAUD FRAUD My wife and I setup an appointment with Justin at their Elk Grove location about a month ago. We saw some beds we were interested in, and Justin advised us to try out thier financing program (90 day buyout, no interest). Sounded good so we signed up to purchase 1 king, 1 queen and 2 twin size bedsets. The total came out to about $2,000, so we put made a down payment of $650. Justin told us he would deliver the beds the next day. We left the store anticipating our new comfy beds. The next day comes around, 12 noon no call no show. We try to contact Justin, no answer. Finally a few hours later, he texts "Sorry, had to take my daughter to the ER she has asthma." I'm a parent myself, so I respond "No worries, take care of your family first. I appreciate it if you could keep me posted so I know what's going on." He replies, "I'll let you know if I can bring it later on today or tomorrow." Sure no problem. Not until 9:15 pm, he sends a text "I will have to do it tomorrow morning." Not being rude or angry, I respond "Sure, one of us will be home in the morning." Next morning comes, no call no show once again. On my way to work I contact Justin at noon, "What time are you delivering the beds?" He replies, "I'll be on my way in an hour." My wife calls me at 3 pm saying Justin just showed up by himself & he's asking for help to carry the beds. We live in an apartment complex on the 2nd floor, so he's complaining about the distance & stairs. *** I thought that was the job of a delivery service*** Justin gets frustrated taking the beds off his u-haul rental trailer connected to his mini-suv. As a result, our king size mattress falls flat in the middle of the street (blocking all traffic because he's double parked). And he just walks off with the twin mattress set on the dolly. My wife picks it up & sets it against a neighbors car port. When he returns, my wife tells him she doesn't want that bed because it fell in the street. He says, "No it didn't, it's standing straight up." Then she says, "Yeah, because I just picked it up". Justin tells her, "Oh well, it's too late I'm already here". The twin bedsets that he took up, he drops it off on our front porch & says "I don't deliver in your house or set it up." So now my wife gets really upset and calls his dad, Nick from the Rocklin store. Nick apologizes for Justin's actions but says we don't do refunds, you must go through your financing company. While my wife is on the phone, she gets a text from Justin stating "I left the rest of your beds neatly stacked in your car port". ***Remind you, we live in an apartment complex of 500 tenants.*** So my wife rushed down to check our car port and nothing is there. She calls Justin, and his phone is off. She calls his dad Nick, and he says "The beds are in your possession, now it's your responsibility. Stop harassing me or I'll call my lawyer". So now we get stuck with only 2 twin size bedsets and a bill of $1,300. We contact our financing company & they're still trying to contact both Nick and Justin. TYPICAL SALESMAN!! ***They are the used car salesmen everyone warns you about.*** I have pictures of the bed laying in the middle of the street & screenshots of all Justin's text messages. You better believe, a lawsuit is coming for his ass. They're lucky to get one because it's required, otherwise they'll have none.
Nick was very nice when we came in to find a mattress. We knew the name of the bed we loved from another place. He found us an exact model match from same company and saved us about $1500! He's great. We love our mattress!! Now the finance co he works with leaves a lot to be desired! We wouldn't go the finance route next time!
Great experience! Justin was very kind and honest. He helped us pick what was best for us and there was zero pressure to go for a more expensive choice. Prices are unbeatable and we met with him and had our mattress within an hour of contacting him! We also got $25 off of our payment for referring my friend who came to get a mattress right after I told her about how great they are. Very pleased!
Thank you, Nick, for the amazing speedy service and a wonderful experience from start to finish. The beds are quality name brand mattresses and at much lower cost and we couldn't be happier with our purchase. We recently lost everything due to flooding and mold issues at the house my wife, myself, and our four kids have been at for the last five years. Having to move on the spot and move into an empty apartment was hard on the kids, the last thing they needed was to be sleeping on the floor. When Nick found out what we had recently gone through, he stepped up and went above and beyond to take care of my family. He met me at 8:30 pm, made the experience easy and enjoyable, loaded up his truck and delivered them to us that night so the kids and my wife and I didn't have to Sleep on the floor the first night in our new place. THANK YOU NICK!!!
Nick was rude! The only good thing about this place was he was redily available to meet us for an appointment. Once we showed up he didn't want to tell us prices of the mattresses flat out. He wanted us to sit on them and tell him which one we liked before naming prices. After we said we weren't sure, he just blew us off and walked away!!! Totally unprofessional and DISRESPECTFUL!! GO HERE if u want to be treated like crap!!
My husband were long overdue for a new mattress! We searched the Internet for the best place and Mattress by appointment came up as the #1 Mattress store in Sacramento so we thought we would check it out. When we got there Nick and Justin were ready for us. I loved that we were the only ones there with them. It made the experience so fast and so easy. And you really can't beat the price! We LOVE our bed! It was delivered right on time (my husband was the late one)! And the 90 day financing is pretty awesome too. I would highly recommend these guys to anyone!!! Thank you Nick and Justin! Sorry my review is late!
Great experience buying a mattress from Mattress By Appointment. Nick made it all so easy. We told him what we were looking for and he gave us different options, keeping our preferences and budget in mind. We ended up buying a bed frame and mattress and couldn't be happier. Nick is very knowledgeable and friendly, delivery was quick and easy, and we are sleeping so much better. We will be returning soon to buy mattresses and bed frames for our kids.
Best place to purchase any size mattress on any type of budget or no budget at all ! Purchased from Nick and felt like we were buying off a friend . Very honest and genuinely nice guy with no annoying sales pitch. He's there just to consult on the differences between the mattresses and save you money regardless of what size you're getting. Highly recommended for a great product, quick delivery and to save money
Great service and would highly recommend this company. No pressure and meet me immediately upon calling after 6 pm to buy mattresses.
Set up my appointment to view a California King size mattress with Neal. EXCELLENT service and he worked with us when it came to getting a great price on the mattress that we really wanted. Definitely recommend for anyone looking to buy a mattress!!
Very skeptical of this place but I guess I will have to make do with my $900 purchase and see if it lasts me a decade. At first, I thought it was too good to be true. The person helping us seemed knowledgable and they have a great deal of mattresses. I was quite bummed that they didn't show comparable mattresses that is "cheaper" than $900 to show the difference. But I am a first time buyer and did not know any better. They claim that their mattresses are discounted but look up the mattress you are buying first and compare. Maybe I was looking at my mattress wrong but mine wasn't discounted apparently haha. They use acima credit if you want to finance. Look it up first before considering financing here. The process is sketchy. Final sale here. I commend them for delivering. It is $50 delivery charge though. Be careful guys. My advice to this place is to be a little less sketchy. Haha.
Easy, breezy. We needed a simple mattress for our college son who comes back home for the holidays/vacation. In about 15min, Neal narrowed down our options based on our budget and quality requirement. We had the mattress in the car and were driving away in about 25min from entering the store. A dream!
My wife and I met with Neal today, not knowing exactly what type of mattress we were looking for. Neal is very knowledgeable, and showed us all of the different styles and construction differences. Definitely helped to try out the various options in the store. No hard-sell in any way. Got the mattress we've been needing. I highly recommend "Mattress By Appointment!"
Found Neal on Facebook. Provided great information and suggestion. Was able to get approved in minutes. Also provide affordable delivery service. Great Customer Service but even better prices.
Found Neal on Facebook after Jerome's conveniently went out of stock of our option the morning of delivery. We got a call at 7 am, but no voicemail, so we were out on a bed when looking through FB and found a picture of mattresses in the FB marketplace. Neal replied quickly, and was ready to showcase as soon as we arrived. He used a snap check to save us money. Helped us with military discounts, and to be honest was very reasonable about my OCD. He has charts to show you why you should care for your bed that help you and he will do his very best to go for same day delivery. Can't wait to call and cancel with Jerome's asap. I will write in a few days again after our delivery and let you know ow home quality. PS. I don't care if this bed is five years old, never been used, it's still better than buying an overpriced mattress because someone's face said it was worth it.
FYI The sales here are final. No try out the mattress time frame period. The finance company they use ACIMA will sell or give away your contact info credit agencies.
We needed a queen mattress for the new bed frame we purchased from a furniture store. Neal at Mattress by Appointment Kearny Mesa spent a good deal of time with us, showing us different models that fit within our budget. Never tried to convince us to buy something we didn't need. This guy knows everything there is to know about mattresses and pillows. Delivery was affordable. The truck showed up right on time. Juan Carlos got the heavy queen mattress up two flights of stairs into the bedroom with no problem.This is the place to go for mattresses, not a busy chain store with dozens of customers and not enough sale people to go around. Highly recommend Mattress by Appointment.
I found Neal and Mattress by Appointment on Facebook, he was eager to answer all of my questions. I set an appointment the same day, he had no problem with that. At first it was a little strange making an appointment to look at mattresses, but it made sense once I got there. He was able to give me all of his attention, listened to what I liked and disliked about each mattress and we worked towards the best one for me. I've had it now for appx 3 months and couldn't be happier, plus it was delivered next day! Thank you, Neal!
Neal was great Very professional had a huge selection of inventory and there was no pressure at all.. He also works with all types of income . Very nice person highly recommend. Thank you I will definitely be back.
Ok. So, I saw the Facebook ad and was immediately interested as I'm sleeping on a hand-me-down bunk bed (don't judge me, I'm a child at heart and always wanted one. Finally, at 25, I got one.) and the mattress didn't have much support other than the two bowing grates that kept the mattress from falling to the floor. I've been looking for slats or some kind of sturdy support to put under the mattress since a full box spring was out of the question. Instead of trying to goad me into getting a mattresses (like some places), Neil suggested something I had completely forgotten I was even looking for. A Bunkie Bed! It's a sturdy, flat box type thing that takes the place of a box spring and it was exactly what I needed. These guys really are amazing. They work with your schedule and and are very patient and open. As soon as I'm able to put my focus back on getting a new mattress, I know exactly where I'm going. (Wouldn't you know it, the day after a bought the thing and was going to pick it up, I find out that Neil is the father of a friend of mine! It was kind of surreal.)
Neal is fantastic! He has a wide range of mattresses and is very knowledgeable of all the features. No pressure atmosphere, super friendly staff..since you have to make an appointment, it wasnt busy at all and I could take my time trying out all mattresses
I found this place off of Facebook and seemed skeptical at first, but once I met Neal and the team at Mattress by Appointment I was really surprised. They were really helpful and had wide variety of beds. I went in expecting to buy a queen and walked out with a king at the price of a queen. The mattresses are brand new in the plastic unopened. If you're looking for a mattress this is the place to go, get your next mattress here don't settle for extra added fees and inflated prices come here to Mattress by Appointment.
We purchased a well needed new mattress from Neal. He asked a few pertinent questions and zero'd in on a selection of 6 styles that were up our alley. His editing made our purchase quick and easy. It was delivered promptly and we love it!!
Seriously the easiest shopping experience of my life. I made an appointment through Facebook. Came in and tried mattress. Neal was great he walked me through the whole mattress buying process. This being my first time buying a mattress I loved it. He worked with my budget got me signed up for monthly payments. It was easy and now I have an amazing mattress!
I purchased a twin bed-in-a-box style mattress for my daughter a couple of months ago and she loves it. It's the first time I've bought this style of mattress, and was hesitant at first, but it's one of the best mattresses I've purchased. It's really light weight, so it's perfect to just pick up and throw on the floor for those sleep-overs in the living room. I also got a memory foam pillow, and it's wonderful. Neal, the owner is the best. There's no hard sale, and they're very knowledgeable and professional. What a difference from going to a mattress store.
We have purchased three mattresses from Greg and Laura and they are the best we have ever had. I have had everything from a King Tempurpedic Mattresses to pillowtop and the Comfort Cool we bought from Greg and Laura is the best we have ever had. We ended up buying two more for the guest rooms for a total of three from Mattress By Appointment and they are great!
shopping for a mattress here was the worst mistake ive ever made. one week after purchase, we found several bed bugs on the mattress. not only can we not use the mattress now but we are now have to quote around for an exterminator. and throw out all my brand new sheets. im absolutely stunned and disgusted right now and cannot even believe this is happening.
I wanted to write this message to let everyone know how I appreciate my new mattress. I am sleeping like a baby. I'm not the type of person who stays in her room, more so the livingroom, but ever since I brought my mattress from Maurice at mattress by appointment, I hate to leave my room. I be at work thinking about my soft mattress and how happy I am for making the purchase. This mattress makes me not wanting to get up in the morning. It is so comfortable...... This pillow top memory foam cool gel mattress is the best mattress I've ever brought. Maurice, you definitely know what you are doing. The way you talked about the perfect mattress and explained the quality of sleep that is needed was amazing. Maurice you are so knowledgeable about your product and I wish you so much success. If your looking for a Excellent mattress you have to go Mattress by Appointment you won't regret it.
Thes people are scam artists. The beds are counterfeit beds. Knock offs of the real brand. I bought a Stearns and Foster and it fell apart in 40 days. Would not exchange. Would not refund my money. Filing suit on the person who sold me the bed and the company. They are thieves and sell trash for you to sleep on. Rude punk kids. Stay away at all cost.
Customer service was great! Fast delivery! I recommend this place if you're looking for the right type of comfort level and style when buying a mattress.
I have been trying for months to pat balance and/ or get my money back from this store! The store has closed and they never called to notify anyone who still had money owed about it. I left several notes in the door and knowone has contacted me, yet the notes were retrieved. This place is a fraud! Scam!!! I deposited $500.00 on a king size mattress with $200.00 owed. I want my money back!!!