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Luxi revolutionized the mattress-in-a-box industry by offering a customizable 3-in-1 mattress that can be adjusted at home. How does it work? Each of the adjustable mattress layers are interchangeable for either side of the bed giving both sleepers exactly the firmness that is right for them. Adding a new budget non-adjustable foam mattress to their lineup, Luxi is definitely a brand to look at!
Urban Mattress is both a retailer and a brand of mattress. They were founded in Boulder, CO in 2008 with only one store and have grown to 14 stores in over 12 cities across the US. Their retail operation carries other mattress brands such as Vispring (the luxury British bedding brand) and Tempur-pedic, along with their own brand Urban Mattress and Urban Naturals. They are also active in social responsibility, donating to local charities in each of their locations. They have a budget line of Urban Mattress bedding focusing on both memory foam and hybrid bedding with a mid-price point to fit any budget.
Based on our aggregated reviews and our scoring method, we recommend Luxi in this match up!
See Our Full Review of Luxi
Looking over customer reviews and ratings is a strong way to figure out if a company will meet your criteria. Overall, these mattresses are regarded highly by customers, but there are some that didn't share the same experience. Look at the details below to see if one of these will work for you.
In terms of having comfortable support for all, these mattresses have mixed feelings. Some customers feel comfortable with these mattresses and that they provide good support, but others weren't able to get comfortable. If you are above average in weight, you should do added research to make sure you find a match for you.
Edge support is an important item for anyone that likes to lounge on the side of their mattress or has mobility concerns. Unfortunately, some may experience dipping while putting weight on the edges of these mattresses.
Finding a mattress that is durable is critical to mattress shoppers. Yet, with businesses focused on competition and marketing, it isn't always clear. That said, with great data on material quality, craftsmanship, and customers feedback, these mattresses should do well with longevity and last more than 5 years for most sleepers. But, some folks who are heavier may find their mattress loses some durability.
Get an Instant Discount for Luxi: Get Up To $200 Off Mattresses
Most sleepers feel excellent with their mattresses and reviewed them well. There were, however, a few that didn't have as great feedback. If one of these mattresses is on your short list, make sure to read on to make sure it will work for your body.
These mattresses are quite supportive versus others in the industry. The materials they use offer resilience in aligning the spine and help most folks get comfortable. Reviews describe the mattresses as quite supportive and don't report many issues with sagging over a short horizon.
Edge support is important for those that like to sit on the side of the mattress and desire a ledge of support and comfort. These mattresses offer that supportive balance towards the sides.
Bowling Ball & Density Tests
The bowling ball test is good for measuring firmness and support throughout the mattress. These mattresses provide an even supportive structure throughout the mattress.
It's always difficult to find products that last over 10 years. Brands, for the most part, rather not make a product that lasts forever if they can make repeatable revenue. However, there are still great products out there. Customers say that these mattresses do a great job on quality. They should last up to a decade for many sleepers, though some that are heavier may find them break down a little bit faster.
My wife and I have been putting off buying a new mattress for years. We finally gave in and absolutely loving this mattress. I spoke customer service before purchasing and they were very knowledgeable and great to talk to. If your looking for a new mattress, I say go for it!View More Reviews
We slept a week on medium, and a week on soft. Boyfriend likes soft and I prefer medium. It's so easy to switch! We had a sleep number before and while that's adjustable, it doesn't give the support on the softer setting like the Luxi does or the flexibility on the firmer settings. We love it!! #LuxiSleep #SleepyStory
We've been sleeping on our King Luxi for a little over 3 weeks now and are very pleased with our bed. Adjusting the firmness is super easy, I like the medium firmness and my wife likes the soft. We are sleeping better than with our old mattress and waking a with no soreness.
I'm 139lbs, skinny, flexible, not muscle-y. Side sleeper. It's probably best to read reviews based on the body type of the reviewer. The Luxi offers FIRM, FIRMER, and FIRMEST – it is NOT soft. I bought this mattress based on its adjustability and reviews on Sleep Sherpa. I have loose ligaments and wake with my bones in one pile and all my soft tissue in another puddle. I wanted something that was firmly supportive underneath but with some sinkability for my hips and shoulders. On the 'soft' side, there is zero sinkability around my shoulders. Maybe a tiny bit at my hips. The edge support means there is a firm ledge in the middle of the kingsize bed with the medium and soft on together. I dread having to undo everything to flip the medium to soft because there’s so much to undo: I have Bed Bands clipped under the mattress to hold my mattress protector taut and Comfi-Snug drawstring sheets (these are great; Amazon; they keep most wrinkles out). I will have to add some kind of 2-3'' thick topper. Not satisfied with this mattress. It sounded more versatile and they should not use the word soft. I figured with ''9 mattresses in 1'' something should work. But their ''soft'' is the only option and… it's firm. Also, I don’t know how any regular sheets would work on this mattress without leaving a pile of wrinkles in the middle after sleeping on it because it is only 10'' thick and sheets seem made for 18'' thick mattresses these days.
Where do I start? We were searching high and low and reading all sorts of different direct to consumer mattress manufacturers websites. They all had such great things to offer, but we didn't know what kind of bed we wanted or what firmness. So we decided to go with the Luxi! My wife and I both started at different firmness settings, and changed them every few days until we decided what was the most comfortable, we both decided that we loved the soft configuration of the mattress. We have never slept better on our bed! It truly is an amazing feeling to wake up refreshed and renewed after a good long night sleep every single morning.
My wife and I recently moved into a new house with our son, and along with the move came a new King Mattress from Luxi. The delivery was fast, setup was even faster, and from the first night we were hooked! The materials are soft and luxurious, and the support at the "medium" firmness is just right for both of us. Moving is stressful, but falling asleep and staying asleep should not be. With our new bed, we love how quickly we fall asleep, and how rested we are in the morning. We're very happy with our purchase, which was extremely affordable I should add!
All my adult life I have felt that a firm mattress was best for a body and convinced myself that I preferred that. When my wonderful Luxi mattress arrived (initially set at medium), I decided to try an even softer sleep. It was so easy to unzip the cover and flip the mattress to the softer setting. What a difference that made in my sleep!! Love my Luxi!
We tried a couple other online mattress companies before the Luxi but you can't beat the way you can customize the Luxi to make sure you get your best sleep!
The wife and I received this King size Luxi mattress on May 24, 2016 as promised. Removing it from the box and set up was a breeze. Since then it's been cool, sound and pain free sleep! We played around with different firmness (also easy peasy) and decided we both like the soft even though you have the option for separate firmness.
Tried a couple other mattresses that didn't work for one or both of us. Luxi wins! Not only bringing together the dream of comfort and support, but also bringing us together on what mattress to keep!
I've had my Luxi mattress for about 2 months now and I fall asleep easier and no longer wake up feeling sweaty and stiff in the morning. Thanks to Luxi's SBT layer I've finally found a mattress that perfectly supports my back all while keeping me cool at night. Plus I can change the levels of support whenever I feel like it.
We had a sleep number queen mattress for ages and kept having problems with the foam at the edges and between the two bladders crushing down and making huge hollows to fall into during the night - a big problem for two side sleepers. But while the Luxi queen mattress does have two different sides - we use soft on one and firm on the other, so easy to change around - it doesn't have a different density foam hole in the middle or at the edges_ so no more Grand Canyon sleeping and leaping for us!!!!
I had several different brands over the years, one of those from the mountains, that has an air pump and those with the springs. Nothing compares to the Luxi! I was having my son's birthday party the day it was delivered and set it up right away. Slept on it that night after being very busy and on my feet for 12 or 15 hours and slept like a baby. Tried switching one side to the soft side and realized my body prefers the medium. I just wish there was a little "cheat sheet" in the box to show you how to make the adjustments. Other than that, GREAT!!!!
Once I had the Luxi in place, my first night was a bit rough sure to the fact I didn't adjust the firmness. Once adjusted, it felt great and I suspected it would be "the one". We laid down to watch some Netflix and after about 15 minutes I asked her if she liked it and got no response. When I looked over at her to try and get an answer, she was already fast asleep and well on her way to dream land. Needless to say we are very happy with our Luxi mattress!
Still in the process of buying furniture for the new place but the #LuxiSleep mattress is the first and favourite addition to my new room. Looking forward to trying out the different configurations (soft, med, firm).
We slept on it for a couple weeks as instructed and then decided to try flipping the foam to fine tune it to our liking. This mattress design is quite brilliant, we love it and will absolutely recommend your mattress to our friends and clients. I was a bit weary to order a mattress online but this was a piece of cake and it’s here to stay.
I love it!!!
Softest "Mattress in a Box" by far...
You can customize the mattress every night if you don't like how you slept the night before. You can get your money back after 2.5 years if you don't like it. I've slept on my Luxi for 3 months and am finally getting great sleep after 7 years of bad sleep. I'm not a sales guy. I'm just glad I found a mattress that helps me get a full night's rest and I'm OK with paying ~$900 for that priceless sleep. Maybe call and ask for a coupon if you think it's too expensive. Sometimes companies have promotions or sales.
I love that its fully customizable and I can change the firmness anytime I want.. loving this mattress.. thanks Luxi!
Ordering was a breeze, and customer service was superb. I recommend to all my friends that keep falling asleep on it when they come over to hang out.
I am very pleased with the Luxi technology, customer service and pricing.
My husband and I have been taking turns sleeping on the new full size Luxi mattress. I wanted to first try it out on the smaller guest room bed before considering and saving up for a king bed. As you can see the mattress is soooooo comfy, but we are use to having our own king size space that we are taking nightly turns. Ha, we are crazy. We are in love with this mattress. Thanks for a rare great product!
We've had our new Luxi mattress for a little over a week now. It's been pretty good sleeping with medium firm but I'm going to try firm for me and soft for my husband. I did a lot of research on the mattress before I decided to give it a try on Luxi. I just loved the idea of being able to have our own setting and that was the very reason I chose Luxi due to our different preferences. How innovative and creative this is! We'll play with different setting until we find our ultimate comfort!
I was in a car wreck and hadn't been able to get good sleep in years. This mattress has really changed my life. Sleep isn't painful anymore. I have uninterrupted sleep and my family is so much happier with me!
The ordering process was super easy and we received our bed a week after we ordered it. The "standard" medium setting is the perfect feel for both of us, even though my husband prefers a firm and I prefer a soft bed. He has been struggling with chronic back pain for a few years, and although it hasn't solved his back problems, he's experienced a substantial improvement with the help of this new mattress. Every aspect of the bed seems to be well made, from the removable cover to each of the different internal layers. Our toddler loves it too, and has started sneaking into our bedroom since we got our Luxi! :)
Plenty of room for 3 more! If you are looking for a new mattress...we are kinda in love with this one!
This is where the soft-side magic happens, where hundreds of tiny foam minions sink, balance, and support in response to our every movement. Thank you, Luxi, for making it possible for a couple of bony lightweights to sleep comfortably on our sides.
So it has been over two weeks on our new Luxi mattress and I'm happy to report it has been a dream so far. Both my wife and I have kept the mattress configured in the factory medium setting and we are loving it. The only complaint I have about my new bed is that I'm sleeping so deeply that getting out of bed in the morning is very very difficult! Haha.
This is a good mattress if anyone is in the market for one. 1000 night sleep guarantee.
After 10 years, we knew it was time for a new mattress and so began our extensive research. Torn between a couple different mattresses, the split customizable design of Luxi won out! After 2 weeks on this mattress we couldn't be happier with it. If you're in the market for a new mattress I would highly recommend the Luxi!!
Loving our new Luxi mattress!! Best night sleep we've had in a long time!
I was immediately attracted by the fact that the firmness is adjustable for each side individually. We are a couple of weeks in and couldn't be happier with spending half as much as we would with another company
It's customizable to soft, medium, or firm on each side. My last memory foam mattress was slumping and causing back pain. I now sleep great with support on my Luxi.
"A couple wks ago, I got a new mattress. I got to order online, and it arrived in a 2x4 ft cardboard box. (YESSSSSS!) The kids (and their big, strong muscles) helped me rearrange rooms by moving a queen mattress AND a king mattress to different places, so we could get this king mattress onto my bedframe. They helped with that too. Then we cut off the plastic, and it just "puffed out" into a totally awesome mattress!!.......And it so comfortable!! My little helpers love it too."
We've experimented with all of the different firmness options and we like the medium best. We need a good night sleep each night so that we can wake up with enough energy to keep up with our 4 kiddos and Luxi is fitting the bill. Overall we are very pleased.
Being very active every day puts a strain on my muscles and bones. When I come home after work or physical fitness, the Luxi is the solution to take off all the stress put on my body and everything feels perfect. Getting sleep is required not optional in order to function. I truly feel that I made the right choice with Luxi and have already recommended it to a few friends :)!!
We had dealt with mattress toppers and whatnot for a while, trying to ease our aching backs and bodies, and finally decided to take the plunge for a new mattress. We did a good amount a research before happening upon Luxi, and couldn't be happier! We love the fact we can choose our own level of comfort per side, and both of us feel rested in the morning.
My wife and I had slept on a cheap memory foam and a poor, sagging, innerspring mattress ever since we got married. She was always falling into a "hole" in the middle, and I would wake up every morning with back pain. After extensive research, we settled on Luxi. The mattress seemed so unique; and even though it was a newer company, I felt that the generous trial period and 1000 day pledge took most of the risk out of purchasing a mattress online. Let me just say, I'm 100% glad we chose Luxi! After just the first night, I woke up with no back pain whatsoever. It was like sleeping on a clou, and the support was great! My wife took a couple weeks to fully adjust; but she loves it now too. We've had the Luxi for a couple months now.
Definitely made a good choice going with Luxi over a more expensive mattress! #LuxiSleep #SleepyStory
Liked what I felt in the store, but it feels a little less magical at home. However, I can't complain much because it still really beats my old crappy Serta.View More Reviews
Unlike many mattress stores that I have been in, this experience was far from pushy -- and I had a lower budget, but experienced great service and a good overall experience. In the end, selected one of their urban mattresses and am very pleased with the feel of the bed. Good stuff!
Just bought from the Berkeley branch and it was such a great experience. Todd was amazingly helpful, but not pushy at all. He just wanted to direct me in the right direction and in the end, I got an Urban Mattress that I just love. Couldn't be happier.
I had a great customer service experience when I went into Urban Mattress -- not pushy at all and I felt like I got the right bed when I left. Unfortunately, the bed isn't as comfortable as I first thought it was. It is a bit hard in the cold weather and I sometimes wake up with back pain. Still going to see if it gets better, but waiting to see.
Just bought an Urban Naturals mattress. I was really excited about the idea of it being all natural after some of things I read online about VOCs. Overall, it feels like a great mattress and I really don't mind that I paid more than a Casper for it being natural and not hurting my baby and me.
Great experience in the store and great experience when I got the mattress. The delivery folks were really friendly and the mattress ended up being the perfect thing for my back pain. I couldn't be happier.
Had a good experience in the store, but afterwards didn't get my mattress for over 3 weeks. There was a lot of back and forth, and I finally got it, but there wasn't good communication during that process and the company should try to get better at this piece of their customer experience. Overall, bed is okay.
I feel like I might have overpaid a little bit. I didn't do a lot of research because my friends told me about Urban Mattress. After I bought the Urban Naturals model, I looked online at similar mattresses and think that it may have been a little bit on the expensive side. Not a complainer, but should have looked at what was out there before I shopped.
Got my mattress from the Berkeley store and it was a great experience. Todd was amazing, not pushy, but helped me find what I needed. After that, I feel like I am actually sleeping better and living better as a consequence. Great stuff!
Bought Dunlopillo Harbor Lux Queen in June. By August, both sides sloped outward and there was a ridge down the middle. For $1,200, you would think it would have been a good quality mattress. It wasn't.
Won't be shopping here ever again.
Update: Amazing customer service! Got a message from Nathaniel, the owner. He said it sounded like a warranty issue. He offered to exchange my mattress, including exchanging it for a more expensive mattress, at NO ADDITIONAL EXPENSE. I picked another mattress I liked, and it will be exchanged next week. I was not even charged for delivery. Will be sending my daughter here to buy a mattress next week.
Won't be shopping for a mattress any place but URBAN MATTRESS.
I have only had one other mattress shopping experience, and it was DREADFUL (MattressLand, Springfield VA), so I don't have a very large basis for comparison. But, I DID end up buying a mattress here, so I am giving it a thumbs up. The staff was nice and not pushy at all. Answered our questions and provided a little guidance, and helped us find a great mattress. They provide free delivery to my house, free removal of the old mattress, and/or will help you to move the old mattress to a guest bedroom (or wherever).
Bonus: Urban Mattress donates 2% of the purchase price to a charity of your choosing (you can select one of four). I thought that was a really nice touch.
What a great experience! Our first day of shopping for our teen son's new bed set. We are not impulse buyers and very rarely make a purchase at our first stop. Josh made this an easy and painless process! Prices were comparable to other places and included a warranty and trial period. Thank you Urban Mattress!
Best experience I've ever had buying a mattress! Ethan at the Denver location was incredibly helpful for my husband and I when we decided to upgrade to a king bed. They encourage you to really lay on the mattresses and even turn on relaxing music for a full experience. They don't push certain beds on you and do not seem to be working on commission. Additionally, Ethan honored a sale price that we talked about even after the sale was over. Overall an incredible experience in terms of customer service, and the bed we're getting is the most comfortable I've ever slept on!
A Company with Heart I learned a lot about Urban Mattress Denver on a recent visit. The people at this company are doing some really great things outside of the sales floor. For instance, they support a program that helps convicted felons find work. This reduces recidivism and adds to the overall health of the economy. Plus, it's just a good thing to do for folks who may be looking for a second chance in life. There are some really wonderful mattresses at Urban Mattress Denver. I was really impressed with the upscale ones made by Vispring. Ethan, the owner, told me that The "VI" in Vispring stands for the Roman numeral 6. It represents the six turns to each coil. That makes a difference, believe me. You should try one out. This is a really great store with even better people. Sleep well!
The guys took time to ensure we picked the right mattress and they also have some pretty awesome financing options. Highly recommended for anyone that is in the market for a new mattress or Tempur-Pedic Thanks again!
Great experience! I was a little wary about buying a mattress - it had been a while and you hear stories about mattress salesman, but Urban Mattress totally went above and beyond expectations! We walked in, were greeted by two friendly, easy going salesmen, offered a beer(!) and then Ethan, the owner, listened to us. He guided us to a mattress that, immediately, felt right, but showed us a handful of others just to compare. He knew exactly what we were looking for and made the whole process smooth and easy. The price was competitive with what we had been looking at online at another place, and he threw in a mattress protector for free (a win-win for them since they have a 90 day return policy). They stock locally made mattresses with 15 year warranties. They also support local schools and non-profits and all-around nice people. Highly recommend!
This was my first ever dealing with a mattress store, but this will not be the last. Any future business that I have will be done with Urban Mattress. My situation was slightly odd but Ethan made everything a breeze. He was extremely knowledgeable about the type of mattress that I needed, and even set it up to be delivered to my new apartment. The delivery itself went so smoothly and the movers were courteous and quick! Overall this has definitely been a 5-star experience and I can't recommend these guys/gals enough! Thank you Ethan and thank you Urban mattress!
Don't know where to start, but I simply can't say enough good things about my experience shopping at Urban Mattress...I just moved from Chicago, and making a long drive plus moving heavy things left my body completely shot. With my other shopping options, I was going to have to be without a bed for a few more WEEKS. I'd gotten a quote from UM a few weeks before I got here, so I decided to follow up with them- Ethan, specifically- and he not only honored the original price he gave me, but made sure I had my bed within 48 hours. He was an absolute delight, and this bed is a dream (see what i did there?!). Don't bother with other options- this is the way to go. THANK YOU for a wonderful experience!
I went to this place because of the great reviews and quickly learned that this place was nothing like others described except for the ones that show they got lack of service as well I walked in to buy a mattress the owner actually came up to help me I was there maybe six minutes trying out a couple beds with another customer walked in and he walked away after helping her he did some work on his computer I was confused as to why he stepped away maybe was because I had too many questions concerning the way the beds were made and the quality of the material. I thought those are common questions and fair to ask especially learning that buying a bed is no easy task. During that time I also noticed a shift in his attitude which was sort of alarming being that he bragged about the beds he has that he designed and created except for the ones that are over $10,000 when I walked over that section and at that time he decided to come back over and talk to me (I tried this on purpose to see what he would do) It was clear as soon as I did this what kind of person he was. He doesn't really have patience for someone buying his lower end beds which makes no sense to me he should just open up an all high-end bed store. I went elsewhere and bought a great bed and a much better deal than what I think much better quality from all of my research and visiting various other stores
This was an enjoyable experience. Large selection, fair prices, nice people to deal with. They lived up to their word and delivered as promised. My wife loves the mattress. We feel good to recommend.
Looking reviews, this place looks like quite the mixed bag. And while I cannot speak to the full shopping experience, I can speak my visit to their Colorado Blvd store. While I feel we were steered towards the extremely expensive mattresses, I can not think of a sales experience that didn't start by showing me the top of the line so I could "compare" property. That is sales, and I have learned to accept it. After learning why a mattress can cost more than my car, we spoke with a gentleman named Ethan who I believe is one of the owners. He was very knowledgeable, and also told us about what they are doing for charity in the Denver area. They specifically contract with a group that works with recently released convicts so that these who are entering the workforce with a large black mark on their CV an get work and d all for both themselves and an employer. Also a portion (I believe we were told 2%) of the sale is donated to local charities. And if you of not are for the charities they normally donate towards, you can request they donate it to the local charity of your choice. That is pretty awesome! Anyway, the only reason I would not purchase a mattress from Urban Mattress is that I have a family member in the industry and I know that Thanksgiving would be horribly awkward for the remainder of my years if I were to by a mattress from else. Granted if Ethan could get me g killer deal, I might be willing to live with some extra awkward with my stuffing.
I have had the mattress for 2 years and it is still just as comfy now as the day I got it. Got a bed stand for it a couple weeks ago for it. Easy set up. Great customer service, good prices.
Who knew trying mattresses could be so enjoyable? My fiancée and I went to three different mattress stores to try mattresses, and not only was the experience here so much better, but the beds were too. Johnny and Ethan helped us out with our purchase, and they did a great job. They tried to keep us in our price range, and left us alone to try things out, while at the same time answering all our questions. Also, stellar drinks.
We just had an amazing team deliver a HEAVY king mattress up our very old staircase. Urban Mattress has been an awesome team to work with, from the service in the store to the quick and professional delivery.
My husband and I were both waking up with back pain so we went in "just to look" but were so blown away by the quality and price we left with a brand new adjustable king bed. The bed was delivered the next morning and the crew even moved the existing bed into our guest room for us. The shopping experience was not just easy but enjoyable! Thanks UM!
Great customer service and a great mattress is what you get at Urban Mattress Boulder. I worked with Ken and got a knowledgeable sales associate. I initially got a mattress that was too firm and Eric was terrific about exchanging it for a different model. No extra cost to deliver to Nederland (twice!) and the guys were on time, quick and professional. I ran the mattress store gantlet doing research before buying, visiting 9-10 places. I found UMB was the most customer friendly of the group. After having back pain for a year, I finally bit the bullet and invested in my sleep quality with new mattress. Their product is more expensive but of much better quality and ultimately the 15 year no sag warranty sold me. After a month sleeping on it, I am extremely happy with this purchase and my buying experience. I will be buying from them again for our guest room. I highly recommend Ken and Eric over at Urban Mattress Boulder.
If you are looking for a mattress that is something out of the ordinary or have very special requirements, this is the place. It's family owned and run and the family member I worked with was incredibly knowledgeable and helpful. No high pressure but was happy to spend time with me and write up a proposal even though I was not ready to buy immediately. These are high cost mattresses but worth it, given that they include a lot of natural components, not just the mass produced trend of the year. They even called me in advance of a special sale recently to let me know the savings on my choice. It's wonderful that they don't upsell by package pricing like a lot of the chains. You can actually get "just" a mattress if that's what you want and need. We had recently already changed our base and want to assess that before changing another aspect. I will be back when I am ready to make the purchase of this model or the more expensive one I am still considering as there are pro and cons of each and a higher end product I have had in the past.
We needed a mattress four our son who just moved to town. Urban Mattress was the perfect choice! Eric was super friendly and helpful, guiding us to the perfect mattress. Delivery was free- and we had the mattress the next day. This is definitely the place to go for a quality product and excellent customer service!
Great experience for a great quality mattress. Confident sales team. No nonsense. In and out in 20 minutes. Mattress delivered 3 hrs later. Easy. Thank you!!
Best mattress store and customer service! Billy, Eric, Alexa and Ken were all so helpful and experts at helping us find the right mattress. We thought we found the perfect mattress and it turns out it was too firm for us. They exchanged it for the true perfect mattress after lots of visits and conversation about what we wanted in a mattress. We love it! We truly apprciated how friendly, caring and knowledgable they all were.
Superb service. Have never slept better, and don't want to get out of bed in the morning!! They were even willing to give me a temporary brand new mattress until the swell fancier one I bought was custom made. Everyone I came in contact with were wonderful and helpful. Delivery guys were clean cut, thoughtful, on time, reliable, nice, well trained, and as a bonus, delightfully funny.. overall shopping at Urban Mattress was dynamite experience. Highest recommendations,, I will never shop any other mattress company in Boulder..
I spent 6 months gearing up to buy a mattress because it's a major investment! I couldn't be happier to have gone with Urban Mattress. I originally purchased a firm mattress that ended up not being the right fit for my husband and I. The guys at Urban Mattress made the exchange easy, guilt-free, and super convenient. They GENUINELY care about getting you the perfect fit. Not to mention, the quality of their products is unparalleled. Without question, I will be telling everyone to go here to find their next mattress.
Excellent service, excellent knowledge, and we feel like we made an excellent purchase! Really very happy with our experience today and will be back for our next mattresses!
I highly recommend this mattress store. Very knowledgeable staff - the owner has been working with mattresses for almost 40 years. They have incredible quality mattresses at a very reasonable price, and are not a chain store. 10 year warranty. I found the owner extremely trustworthy, I think the whole transaction took 15 minutes because I told him exactly what I wanted and the price range, and he took me to the exact bed that I needed. That kind of service requires a certain kind of knowledge, intuition, and artistry that can't be found in sales people that have been in the industry for five months and work on commission. Plus the mattress will end up in my house for free within 24 hours. Honestly how could you ask for more.
Needed a mattress for my son's new big boy bed. These guys were awesome! I really appreciated that the sales guy was not pushy and he made delivery arrangements so quick and easy. I made a mistake to order the wrong size mattress and he took care of it without any problems. Great service, awesome mattress! The transition from crib to bed was so easy! I think the super comfy mattress helped. Thank you!
Very nice mattress store with high end choices. They have mattresses that cost 20 K plus made of horse hair and fine stuff.. :) really seriously. I just had to pick up a metal frame for my very plain but comfortable king size bed and found out a lot about many amazing mattresses. The gent was very nice who I talked too but I can never see spending 20 k on a mattress. Seems silly.
In the middle of a mattress emergency purchase they were calm, didn't take advantage of the "had to have" situation, the mattress was on time with tons of very helpful options and communication prior too. We were on the 4th floor, no elevator and not a single "look" or complaint, just wonderful! Oh, and the mattress is probably the best we have EVER had!!
We bought a queen sized mattress here today and had a very good experience. All salespeople were friendly and helpful. They weren't pushy, they gave us a few options and then left us to decide. We chose a mattress that was comparable to others we had seen in town and about $100 less than what other places were offering. The ambience was also nice--there's a water feature, fresh coffee, and nice lighting. It made me feel like taking a nap, which might be the point! I would definitely buy from them again! Oh, and free delivery is a nice touch!
FANTASTIC! Don't buy a mattress anywhere else. Service is great and the mattress is amazingly comfortable. The salesperson was extremely patient as we tried out a TON of mattresses and then referred us to the owner for a recommendation when we were couldn't make up our minds. Once we explained our dilemma (differences in softness requirements) he actually recommended a much less expensive option than we were originally considering - and we're both very happy with it. Slight delay in delivery (hour or so) due to confusion with the address but they called immediately upon realizing the number had been written down incorrectly and followed up with me twice. I'll never go elsewhere for a mattress!
Very positive experience from the moment we walked through the door until mattress and accessories were delivered.