Loom And Leaf's Owner Satisfaction

Loom And Leaf's Supportiveness

Loom And Leaf's Durability

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Personal Comfort's Owner Satisfaction

Personal Comfort's Supportiveness

Personal Comfort's Durability

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Want a great mattress from a great company? Your search is over. - Bron M

Wonderful mattress at a very good price. Today or is about value. If you value a great mattress at a very good price with an industry leading warranty and unparalleled customer service you need not look any further. I did extensive research and decided on a Saatva mattress. Loom and Lead to be exact. Expertly made and uncompromising comfort. Love it. Delivered to my home and placed in my bedroom with the security of a fantastic money back guarantee. These folks don't just talk the talk - they walk the walk. If you are highly satisfied they aren't. I simply can't say enough about the great mattress and the outstanding customer service.

Outstanding with a caveat. - kevn

For the value this is a really good mattress. I'm a side sleeper and I can sleep well on our Cal. King. When this mattress is done, you're the first place I'm coming back to. The ONLY thing I would ask you to either upgrade or leave as an option is firm support on the mattress edge. You can't sit on the edge as there is minimal support there. That is my only wish as an upgrade for the future. Otherwise my wife and I are quite satisfied.

I could not be more pleased - J Michael w

The value of their products cannot be surpassed. The quality is excellent. We ordered a queen mattress and then adjusted our order to include the adjustable base. Making the change was effortless thanks to their great customer service. The installers were efficient, professional and kind. We love the bed. I'll never buy a mattress from another source.

Didn't work for me, but... - Brian P

I gave this a shot after herniating two discs in my back. Felt great for the first couple of months, but then my back pain returned. I found out, contrary to my original belief, that I need a soft mattress. My wife loved the mattress, but unfortunately I was the problem. Customer service was excellent at handling the return, which is part of still giving the high rating, despite it not working for me. I normally don't do reviews, but I was so impressed with their professionalism that I couldn't not comment on that. It is worth it, even if you're hesitant, to try this company out!

Best mattress ever!! - Greer S

This mattress in wonderful. The minute my head hits the pillow, I'm gone. Even if I just lay on it too relax after work, I'm out like a light. I, like others, looked at Tempurpedic, but there is no way I'm ever gonna pay 4 grand for a mattress. Besides, the guy at the local store was kinda uppity when I told him I wanted to compare.

Anyway, it's been a wonderful 5 months with not a backache or sore shoulder. This thing is the best investment I ever made in a bed. From box springs to inner springs to waterbeds (2) to pillow-top to this and this is the best I have ever found.

Extraordinary! I slept uninterrupted for seven hours. - Susan Becraft

I’ve had chronic insomnia since I was a teenager and have tried so many pillows, mattress toppers and mattresses that I could stock a small store. Each one dangled the promise of a good, if not great, night’s sleep. Adding to my poor sleep hygiene is a neuromuscular disorder called cervical dystonia. This condition causes certain muscles in my neck, shoulder and upper back to be in complete, non-stop spasm. Think of a charley horse that will not release. I take strong meds for the pain, having exhausted traditional treatment protocols, but between dystonia and a brain that is in overdrive, it’s the wonder I sleep at all.

Purely by accident, I discovered Loom and Leaf. The name was so catchy that I investigated further. I had no interest in buying a mattress in a bag because most sounded like glorified mattress toppers. And not only would my Loom and Leaf be delivered and installed, but also my old mattress would be removed for a small fee. I was almost sold before checking out the mattress!

The side-by-side comparison to the Tempurpedic mattress sold me. I had tried the Tempurpedic for a weekend at a friend’s house and loved it, but I couldn’t wrap my head around the high price. Nevertheless, I was prepared to purchase one before I saw the Loom and Leaf ad. You sold me within an afternoon after I read articles not only about your products, but also articles in financial publications praising your company. Your business model has certainly pleased Wall Street, assuring me that you are not a fly-by-night operation.

To finally get to the point, I slept uninterrupted for eight hours the first night I tried my Loom and Leaf! I was shocked when I looked at the clock. I don’t remember the last time this had happened. Non-insomniacs cannot be expected to understand the frustration of being unable to sleep and probably wondered about my faculties when I talked of nothing but my sleep-filled nigh! I can’t explain how comfortable it is, but I felt like I was nestled in a thin layer of sand. The degree of firmness is perfect (I don’t like a soft mattress), but the mattress has enough give to cushion my body in all the right places. I used my favorite pillow, and to my total surprise, I had almost no pain from the dystonia. I was also under the impression that since the mattress has memory foam, I would see an outline of my body after I got out of bed (like a crime scene diagram!). Somehow the mattress finds your sweet spot no matter where you lie.

This was not a one-night wonder. I continue to sleep well after having the Loom and Leaf for five weeks. Believe it or not, I used to dread getting into bed because I knew I would either toss and turn all night or surrender to a good book. I am spreading the word not only to friends, but also to my doctors, one of whom has done her best to help me. What I emphasize, aside from my ability to sleep, is that my Loom and Leaf looks like a regular mattress and sits atop my box springs. No new bedding is required. Yes, one can spend less money, but I would never subject my bad neck and upper back to a “mattress” that has been rolled into a bag. And the major appeal to friends? Removal of the old mattress at a reasonable price. You have done everything right to make Loom and Leaf a big success - an excellent product, the side-by-side comparison and outstanding customer service.

All I can say in conclusion is THANK YOU!!!

Best nights of sleep in years! - Ginger P

So happy with my mattress.
From order to set up & delivery, 5 stars

Postpartum Life-Saver! - Jensen P

After having my first child, I started researching mattress toxicity as well as comfort measures for back pain. When my child was a young nursling, she would cosleep with using our awful innerspring mattress that was wreaking havoc on my back. I was concerned about safety in addition to being fed up with the back pain. I found Loom and Leaf and will never look back. I am excited to get into bed every night. I ordered the softer model and both my husband and I love it. I rate the customer service, product quality, shipping, and price all with 5 stars. This is a great company with a terrific product. Now I am pregnant with my second and my sleep quality is so much better than with my first. I am comfortable, breath easy, and rest well knowing that we are sleeping on a safe mattress. It really does feel luxurious for a fraction of the price. Also, the no-risk trial policy made my husband happy.

My first night sleeping on L&L mattress was heavenly - Joanne M

I have the memory foam mattress and the mattress surpassed my expectations. Every day before I bought this mattress II woke up feeling like an old lady with back and body aches. My first night on this mattress, I woke up feeling great. It is hard to describe but I feel like I am sleeping on a cloud I bought the queen mattress at $1099. People said to me, why take a chance buying a mattress on line, but really it is the best way, as I read the reviews, and can only agree with all the positive reviews. Going to a store, how can you figure out which is the best mattress by laying on it for a minute or so. I also paid a little extra to get two separate box springs which makes it so easy if you have to move. Can't rave enough about this mattress.

Returned online competitor bed and bought Loom and Leaf. Extremely Happy! - Brandon B

I tried to save a hundred dollars and buy a competing online bed. Big mistake. We got it, waited for it to break in, and it never got more comfortable. That bed cost $1499. Loom and a Leaf cost $1598 (king size) after the delivery. I wished I had just spent the extra hundred initially and got a better quality bed like the Loom and Leaf.

Coming from a very expensive Tempurpedic, we needed something at least comparable to that quality. Loom and Leaf exceeded our expectations. In fact, it feels even better than our Tempurpedic. My wife and I both have serious back issues with my wife having had back surgery in recent years. She is VERYYYyYY particular when it comes to beds. She and I have never slept better than we have with Loom and Leaf. It supports our backs well with the special quilting in the middle third of the bed. We were both used to sleeping hot on our Tempurpedic. Not so with Loom and Leaf. With it being all memory foam, we anticipated some heat retention issues. I’m still waiting for it. It has not happened. We sleep very comfortably with the cooling features of the foam.

Trust me, there is a difference in quality with this vs a bed in a box. I can say that conclusively from first hand experience. Before making the Loom and Leaf purchase, I was able to visit a store that had 15 different types of online beds in their showroom to test out (Casper, Purple, Tuft and Needle, Leesa, Tuck, etc.). Most of the other mattress seemed to bottom out on me. I’m 6’1” 190 so I was surprised out how unsupportive they were. After being unsatisfied with that entire selection and refusing to pay $5000 for a cooling mattress in stores, I decided to try the one bed that was not available for me to test out, Loom and Leaf. We got the relaxed firm and it is wonderful. I would compare it to the firmer cloud or softer medium firmness from Tempurpedic. That being said, the quilting on top provides such a better feel on the Loom and Leaf. The delivery was simple, I didn’t have to unwrap it and carry a 100 pound box upstairs like I did with my previous mattress. The delivery was easy and the mattress was able to be laid on right away.

We couldn’t be happier. We are both average size people with a history of back issues. It has worked so well for us. Trust me, spend a couple hundred more dollars above the other competitors and pick up this mattress. You are spending a third of your life on this for the next 8-10 years. Don’t skimp. It’s not worth the hassle of losing a good nights sleep. We, for the first time, are sleeping through the night without waking up to toss and turn repeatedly. Thanks Loom and Leaf!

Just received our Loom and Leaf Relaxed firm Monday - Edward C

The delivery men were efficient and set it up was done in a timely manner. The frame was not needed and we were given a credit for the bed frame. The only mistake we made was the foundation or box spring we ordered was too high for our bed frame, when I called to the return the larger box spring for the smaller box spring, the company had no problem with the return, But you have to pay a $99.00 delivery free for the new box spring. My wife and I decided to wait at least 30-60 days to make the decision to return the box spring and mattress.We wanted to make sure we liked the mattress as well, in case we had to return both box spring and mattress for a different model. The company was good and welcomed that decision due to the fact if we traded both it will still cost a $99.00 delivery charge

Love is an understatement. - Charlotte T

Hank & I have been together for just over 6 months, and it really has been #loveatfirstsleep. He is firm, but at the same time soft. I miss him whenever I am away. I am basically Goldilocks, and Hank is just right. (By the way, Hank is my Queen, relaxed Firm bed. Yes, I love my mattress so much, that I named him.) I see a chiropractor regularly, and the bed has helped wonders!

Best sleep in 17 years - Anson M

We ordered the Luxury Firm online 10 days ago and it arrived 3 days ago. Let me start by saying this is the perfect mattress, WOW! This is our first time buying a Memory Foam mattress, what a GREAT decision we made. Saatva Loom and Leaf customer service is impeccable (customer first for sure) easy online purchase and we called Loom and Leaf just to confirm our Queen mattress everything was all set, with an online confirmation. Three days later we got a phone call from the delivery company confirming our home address. The white glove delivery service was SUPER OUTSTANDING, they were patient and professional (CLEAN) that we even gave them a TIP$. Loom and Leaf, thank you for having a great product. Readers please don't be worried about buying online, Loom and Leaf is there to help the consumer, remember customer first...TRUST LOOM AND LEAF!

Love this Mattress and customer service. - Alan S

After 20 years on a latex mattress with a added memory foam topper, we decided that the time had come to purchase a new mattress. I was very hesitant about buying a mattress online but the reviews were what drove my confidence. I went into our local RC Willey and tried out Tempurpedic but could not swallow the price, I really wanted to buy a Mattress not a car, crazy bananas they were expensive. I can say that I feel that Loom and Leaf is well worth the price they ask for it compared to what I looked at down at the Department Stores. The first thing I noticed over the Tempurpedic was the cover and the quality, this is a well made product. I first laid down on it and knew we had made a wonderful choice. The delivery company was not very communicative and the time was 2 hours past my latest delivery window but Loom and Leaf was (very) helpful to follow through and resolve that and get them to my house. You need to separate this review from a little frustration on delivery because the Mattress is wonderful and overall I still give the experience and the Mattress Five stars. My back can't wait to go to bed tonight!

The BEST mattress on the planet! - or at least in my universe. - Julia A

By far the best mattress I have ever slept on!
We already had a "high quality" mattress I got to where I couldn't sleep in the bed due to hip pain and often found myself sleeping on the couch. After a lot of research we ordered the Loom and Leaf soft and it is AMAZING!! I waited to write this review a year later and it is still AMAZING!!
We are hesitate to stay at a hotel or time away because nothing compares to our bed at home.

You Will Love It - John & Becky P

Wow, we are impressed! It was very easy to order our mattress on this website. Soon after we began o get emails letting us know what to expect next. We got word that the mattress was ready earlier than expected. We got a call to confirm a delivery date. The delivery guys showed up a little earlier than expected and did a great job setting our new bed up. We bought the Relaxed Firm mattress. Last night was our first night sleeping on it. We love it! We slept great the first night which I didn't expect. To best explain this mattress, It feels comfortably soft to the body but very supportive. And best of all, my lower back wasn't killing me when I got up, which is why we were shopping for a new bed.
Thanks Saatva

Good Quality - Greg R

I am pleased with this mattress. I considered the Beautyrest Black Hybrid product before this one, but balked a bit at the $3,000+ price for a king. I decided to try the "Luxury Firm" option, because I was curious what you could get as a direct from manufacturer product. I wished there was no cost for delivery, and was not excited about the $30ish dollar haul away fee for the existing mattress, but I suppose that this is in an effort to keep costs down, which is the point.

While I was nervous about buying a mattress online; however, when it arrived I was happy that the quality appears to be very high. I bought the foundation and the mattress, and the fit and finish was top shelf. Because of the materials indicated and the fact that there was zero "Off-gassing" upon setup, it helped me feel like we were not breathing volatile chemicals for a few days after unpacking.

I came from an Aireloom mattress that was definitely plush, so there was a slight adjustment. Not to say that I had any difficulty sleeping from day 1, but the sleep quality improved over a few days and starting sleeping very well after 3 days.

If you are coming from a traditional mattress, you will notice that the Luxury Firm is not soft and bouncy, but neither is it "hard". It provides immediate resistance when you lay down that doesn't 'give' easily, but you wouldn't describe it as hard, just not spongy or bouncy. You will not sink deeply into the mattress, but it will feel comfortable. It just feels substantial.

My wife and I usually sleep hot, and feel this mattress dissipates heat very well.

We were seeking a more supportive, firmer mattress, so this fit our bill perfectly. Previous to this purchase I equated Firm to equal Hard; however, I now understand that Firm can be comfortable.

Just be sure that you are actually looking for a FIRM mattress, and not just one that is MORE firm than a soft mattress you have now. We are side sleepers, and this is about as firm as I'd want it to be.

Overall, very pleased and would recommend to others to try. I do feel like I received a not only a good, comfortable product, but a very good value. Saving thousands of dollars will definitely help you sleep better.

Side, back, and stomach sleepers - R G

We just took delivery of our L and L bed two days ago. We were trepidatious--the specs were great, but ordering a bed we had never tried out seemed risky. There also seemed on Amazon, and elsewhere, to be a wide range of reviews about this bed. One claimed the bed arrived with a "made in China" tag and smelled of cigarette smoke. It ultimately became impossible to tell which reviews were genuine and which were not. This is one reason why I wanted to write our own real review. I spent at least an hour texting with customer service before we purchased, and then again, in a detailed query about L and L's great warranty. I was really impressed by customer service all the way around. Delivery was early--though other reviewers have inexplicably reported long delays. As soon as the bed was set up, I tested it out and was delighted. My husband came home and had the same response. The bed is a wonderful firm/soft--supportive in just the right way. We are only 2 nights in, but we couldn't be happier about L and L's transparency (we found that shopping at our local mattress store was like shopping for a used car--prices were changed constantly--and I felt like we were being charged a huge markup for the beds we were vaguely interested in), the quality of the product, and the warranty. Everyone is different in regard to mattress preference, but I urge interested buyers to steer clear of reviews, trust your communication with customer service, and try out one of these great beds!

Wow! Just plain wow! - Patricia Q.

From the quality materials, attentive customer service and the white glove delivery service, this is a superb bedding set. Incredibly comfortable. Just plain wow!

Love it - Jen S

I bought the mattress close to a year ago. And it has been the best investment ever. I sleep wonderfully almost every night (when my dog doesn't take over most of the sleep space). I range from a stomach to side sleeper, and am always comfortable no matter the position. I had been looking for an affordable and eco-friendly bed for some time and was so excited to find Loom & Leaf. I've recommended this bed to friends, who also bought and loved. Could be more pleased.

Buy it! You won't regret it! - Tracy F

After years and hours of trying mattresses in stores and even an inhome trial and two awful mattresses, I came across this company and mattress online. First the customer service was prompt and helpful as I had a few questions after reading about the mattress. Then when I decided to buy it, SO easy and fast. I ordered it on my phone in a matter of minutes. And the price was very inexpensive. The delivery service gave me a delivery date and they showed up on the day a little earlier than scheduled. This mattress looks beautiful and so expensive! I couldn't believe it. It was delivered with no damage and no dirt. And oh my god when I first lay down on it I melted! The first comfortable mattress in years! As I suffer from lower back pain and have a difficult time finding a mattress to support my lower back while being comfortable for the rest of my joints. And this mattress did it all! And I'm happy to say six months later I'm still getting a great night sleep with no back pain.

Mattress - Cleophus c

Man what a great mattress I'm very happy with this product. It light but heavy and firm but soft the longer you lay on it the better it fill to me. I'm looking for some bed clothes for it now. The co told me that they are coming out with their own line of cloth for their beds I cant wait to get some thanks.

Extremely Disappointed! - Jeff K

After doing a great deal of research and deciding on what I believed to be the best choice in the Loom and Leaf, we never received our mattress thanks to the delivery partner L&L chose to entrust our mattress to. To make a long story shorter, the delivery "company" held our mattress hostage for more than a week before (and only after I called L&L to inquire as to the whereabouts of the mattress) they called a day after L&L said that they would to arrange delivery. They promptly told me the day and time that they would deliver, never asking to arrange anything, just dictating the delivery. I told them that I was not available on that day, but had several others available, and was told that they would call back the following week to arrange delivery. Well, I did rearrange my schedule to meet theirs, and received a mattress that was damaged and soiled (surely not because it was kept buried within their over stuffed warehouse for over a week). We refused the mattress, called L&L and I must say that the L&L representatives were very nice, apologetic, and asked for a second chance - even refunding the shipping fee and a portion of the mattress cost. L&L made us a new mattress and once again sent it to the same delivery "company". Well, again, no word about it for quite some time until I called L&L to inquire. I was informed that the delivery "company" would call the next day to arrange a day and time, and even that they would be flexible as they need to get it to us in a timely manner. When they called it was only to head down the same road at the first time. Got a call at 11:30 in the morning and told that they will deliver the next day in the afternoon - so we were expected to rearrange our busy schedules to accommodate the delivery folks. I offered an alternative day for later in the week, and was told that that wasn't possible for them, and they they'd call next week to see about delivery later. I happened to ask how long they have had this second mattress in their possession and was told that they have had it over a week by this time (again, stuffed into their warehouse getting damaged). I told them to keep it - called L&L where I was again treated with respect and understanding. They tried to call the shipping manager to get it delivered, but to no avail. L&L promptly refunded my money and now I'm mattress shopping again. Not only did L&L lose my business, but others as well as many of our coworkers were anxious to see how we liked the mattress. Since the shipping partners are the face of L&L, I don't have a good impression of them now. I appreciate the customer service that L&L provided, however better vetting of their delivery partners is warranted. If I find that L&L finds a competent, customer centric delivery partner before we purchase another mattress, I might be persuaded to give them a try again, but we'll see. For now, anyone in the El Paso area looking should be wary.

Beyond Comfortable and AWESOME customer service - Andrea V

We are in LOVE with this mattress.
King relaxed firm: the comfort level is so good it's an entire experience. Yes it is as/more comfortable than those expensive memory foam mattresses we tested out at the store...this is a far better value!

My concerns were motion transfer and support. I am kind of the Princess and the pea if you remember that story.

Because I am a really light sleeper (an understatement) our main concern was buying a mattress that allows both of us to have undisturbed sleep. If you and your partner go to sleep at different times, obviously you don't want to be woken up when they come to bed- but I was always being disturbed on our previous inner spring mattress. It felt like an orca whale was getting into bed with me and the amount of motion would wake me up or make me dizzy like motion sickness. But oh no, this Loom and Leaf mattress is perfect, it's like having your own bed, I never feel my partner moving, it's bliss.

Also a concern was firmness, would it be too soft and I'd just sink in? Not at all, it's perfect.

Positions? We both sleep on back, side and stomach. It's so comfortable in any position.

Customer service: HUGE thank you to the really nice person who called me and made all the arrangements to have my mattress dropped off. He was polite, well spoken, professional and personable. He even went out of his way to deliver my mattress a day earlier than planned because I wanted it in the day we moved in to our new home. The delivery guys were efficient, fast, polite and perhaps the nicest out of all the deliveries I have had to accept since buying a new home (think appliances, furniture..etc!) So Loom and Leaf and Saatva are obviously working with great people.

Thank you, it's been a pleasure and we love this mattress.

Great Matress for the price - Matthew H

I ordered my Loom and Leaf Mattress and received it before it was originally scheduled for delivery. The customer service team was prompt and great. When they delivered the mattress, I ordered the low profile foundation since my bed sits high, however, I still needed the high foundation. I called into customer care the day the mattress was delivered and paid the $99 shipping for them to exchange it. I will say the Customer Service Team is excellent, however, I am not too pleased with the run around between the Customer Service Team and the Delivery Team of the new high profile foundation. Every-time I call into Customer Service they put me on hold to call the delivery team, I was expected a phone call last night or first thing this morning, still have yet to receive a phone call. I will say as far as the mattress itself on the low profile foundation that I have had an awesome night sleep, the mattress is comfortable and cool and it is a great investment for the price, you really can't get a better mattress.

Glad I Did my Homework - Laura T

I did a lot of research of online mattress choices before deciding on the Loom & Leaf. My research showed that a higher percentage of buyers were satisfied with their mattress when buying a Loom & Leaf then when purchasing other online mattresses. I loved the fact that it included home delivery.

I have always been a traditional mattress user, and honestly never cared about the quality of mattress, until I recently began experiencing neck and back pain, and finally attributed it to what I was sleeping on.

I was a little worried that I wouldn't adjust to a memory foam mattress. My first 2 nights sleeping on my Loom & Leaf were heaven, I completely conked out. After this, there was definitely an adjustment period, but knowing that it can often take 30 days to break in a mattress, I settled in to give it time.

I'm glad I did. Going to bed is now one of my supreme joys in life. I wake up every morning so thankful for my bed. I am a very warm-blooded person, and we keep our home at 68 degrees year-round. The Loom & Leaf has never felt warm to me.

I enjoyed good service throughout my experience, but there was one point where I felt my online assistance was copying and pasting answers for me which didn't entirely fit what I was asking. Not a big deal in the overall scheme of things. ;-)

"Heavenly relief atop my Loom and Leaf" - Dan G

In 1990 I had back surgery and was told I need a firm mattress to help my back heal. On a trip to Europe I learned about European Mattresses that don't have springs. On a business trip I stayed at a very nice US hotel that had their brand mattress which was stiff and super comfortable. It too had no springs which makes sense since they eventually wear out and become uncomfortable. I purchased one of the hotel mattresses from the manufacture. Used this mattress for many years which helped my back. When it was time to buy a new mattress this year I was very worried about finding a mattress as good or better then the one I needed to replace. The company I had bought my mattress from had switched foam several times over the years and there was no way to try it locally and was told the state the mattress was made in had a no return policy on mattresses.
I started my search on line for mattresses with no springs and found Loom and Leaf. With their policy of around three months of trial and the ability to return it I found that there was nothing to lose with a trial period. The price was well below what some of the top competitors were charging. L and L also had white glove delivery service and removal of the old mattress system.
I got the less firm mattress since my wife and I are side sleepers. I knew the first night that this was what I was looking for. Firm like my old mattress but just enough cushion for complete comfort. The material quality look of the complete set way surpassed my old mattress and exceeded my expectations.
Truly in "Heavenly relief atop my Loom and Leaf."

Could not be happier! - Dotty L

We have been married 47 years and have had many mattresses...this is the best!! First of all, the take away/delivery/set-up was wonderful. For months I have had to sleep with a pillow behind my back and between my legs due to knee and back issues. Not any more, this mattress has me feeling no pain!!!! Thank you, Loom and Leaf for a great product and super customer service.

Very poor response - Jason C

The customer service with this company is very poor. I ordered a Queen relaxed firm mattress and it is a little too soft. I inquired into exchanging for a more firm mattress. I am told that I have to pay an additional $99 delivery fee I order to do this.

Buyer beware!! This is a deceptive practice that you have to pay for another delivery on top of the original delivery. I guess this company would rather you send the old one back and buy from another manufacturer.

I'm very disappointed!!

I Legitimately Say Thank You Every Night - A.

I bought this mattress as a responsible necessity. I did not anticipate how awesome it would make me feel every time I get into it. For realz; this mattress blows every other mattress I have ever owned out of the water. So glad that I stopped my endless research cycle and made a commitment!

Customer Service Review - Charlene B

I have yet to receive my mattress and have waited the 4 hour delivery window (11 AM to 2 PM). I was told that someone would contact me 30 minutes prior to arrival. No one called. I took the initiate to call at called at 1:35 PM, and was told that they would check on the status of my delivery. Ken, the representative, called me back right away to inform me that they would arrive by 2 PM. At 2:15 PM I had not received any notification, so I called back and spoke to Sandy. She again informed me that she would check on the status of my delivery. She called me back and said that "the hub" was aware that they were running late and would be here by 2:30 PM. I asked Sandy who I should call if they do not arrive by 2:30 PM and she advised me not to call back and to give them some "wiggle room". This is unacceptable. I took time off work to be here, and it is 2:30 PM and I am now late for work, and still waiting...

Great Experience - Keith D

Wow, couldn't believe the great experience I had with Loom and Leaf. From on line ordering to delivery and set up it's been the best shopping experience I have had. Top it off with a great product and you have a very satisfied customer. Can't say enough good things about Loom and Leaf by Saatva.

so far... - Barbara

I just ordered today but I feel compelled to tell you how awesome your website is! Very user friendly with the perfect amount of info. So excited to receive my new mattress!

Customer Service: A+ - Michael M

While the mattress did not work out for us due to me being a big guy needing adequate support, and my wife's preference for a plush feeling mattress, I do want to say that Loom & Leaf's customer service is top notch. Our refund request was honored immediately, and they have been a pleasure to deal with.

I am in love - Meridith K

Initially I wanted a tempurpedic but after much research we decided to try loom and leaf--the price point and organic materials were the two main reasons. Wow, after two weeks I am sleeping the best I have slept in years. My husband gets up a lot at night, and this used to wake me every time it seemed. Now, I do not wake and cannot even feel when he gets up out of bed! I love waking feeling refreshed, and I absolutely love this mattress.

Loom and Leaf FIRM Review - Charles B

WE LOVE THIS MATTRESS.....Best service and best bed we have slept on..The firm is perfect and is almost exactly like the Temper-Pedic they compare it to..The cloud was way to soft for us so we went with the FRIM from Loom and Leaf...Great customer service and good communication for delivery and when I will get my bed. This is a great company!!!

Goodbye, back pain! - Jennifer C

We are so happy to have discovered this mattress! I had been suffering from lower back pain for the last several months, and simply couldn't get comfortable during the night. I would toss and turn every 30 minutes or so, leaving both me and my poor husband exhausted by morning. I wanted a TempurPedic but the price tag was not an option for me. When I learned about the Loom and Leaf mattress, I had to give it a shot! And I'm so glad I did! You can truly feel your back being supported, and the mattress just cradles you right in the position you want to lay in. Perfect balance of soft foam and firm support. Sleeps cool, as far as I can tell. And I loved that there was NO odor when it arrived, unlike another brand we had tried previously.

Best Mattress We've Ever Owned - Greg E

Our Loom & Leaf mattress is the first memory foam mattress that my wife and I have ever owned after 36 years of marriage and we are quite pleased with the purchase. I was originally ambivalent about the need for a new mattress; but, my wife has hip and back issues that were driving our search for a new mattress. She said that her sleep experience was much improved at our adult daughters' homes where they have memory foam mattresses. So, after much research, we decided to try a Loom & Leaf "relaxed firm" mattress. After about 90 days, we concluded that the "relaxed firm" comfort level hadn't met our expectations and contacted Loom & Leaf to arrange for a pick-up/refund. The Loom & Leaf rep asked me questions re in what ways the mattress hadn't been satisfactory explaining that she wasn't trying to impede the refund process, but was trying to gain consumer information that might be evaluated for potential product improvement. She said that based upon our reasons for dissatisfaction, she felt that we would find the "firm" comfort level more to our liking. She offered to swap the "relaxed firm" mattress we had originally purchased for a new "firm" one at no charge other than the standard $100 delivery charge. The rep also explained that we would have a new 120 day free trial period with the "firm" mattress. My wife and I agreed to this proposal and we are glad that we did. We've found the comfort level and overall mattress quality to be outstanding as was the delivery/set-up for both mattresses. Additionally, the Loom & Leaf customer service personnel - whether over the phone or via on-line chat - have been very pleasant. We give Loom & Leaf a five-star rating!

Wonderful, amazing!! - Jetzabel Molina

My boyfriend and I decided to buy a new mattress since our old one was killing us. We considered Temperpedic, Casper, original mattress factory serenity but the L&L beat all of them!
I love the color, how firm is, and the fact they were organic and my boyfriend love the memory foam. We both love the price!! We saved 400 bucks compared to the one we almost buy from Original mattress factory 'Serenity'.
The motion transfer is almost inexistence, the mattress doesn't shake our move while rolling around. The mattress is very breathable and not hot like other memory foam mattresses.
I totally love the service, very attentive and informative.
We being sleeping in our awesome L&L firm mattress for a month now. We wake up very well rest, and happy.
We totally recommend it. It's a very good investment.

Very happy with my experience even though I didn't keep the mattress - Carl B

We purchased the relaxed firm mattress and tried it out for 120 days. I've purchased a couple of "bed in a box" type mattresses online in the past and found setting those up to be a bit of a pain. It was also very difficult to achieve the smooth rounded look that you'd expect from from a mattress purchased in a store when you assemble the mattress yourself. My experience with L&L was different and I was immediately impressed by their in-home installation. Having the mattresses delivered and set up was a major convenience and made buying a mattress online feel more like an in-store experience. The mattress was well constructed and just had a very premium look and feel. We're combination side/back/stomach sleepers and found the mattress to be more comfortable in some positions than others. Ultimately we decided to return it and continue the search for a mattress that fit both of our needs. However, I felt compelled to leave a review because L&L continued to provide great customer service even during the return process. A quick phone call is all it took. The customer service manager wanted to make sure I had a good experience despite the return and I received a refund within a week. I would recommend that anyone on the fence about ordering a mattress online through L&L give it a try. It's a high quality mattress with great customer service to back it up.

Browse Personal Comfort Customer Reviews

Best bed I have ever slept on - Mike B.

Best bed I have ever slept on. Easily half the price of a Sleep Number and the quality is so much better. The mattress is outstanding and the frame is great too. The frame is actually a Reverie which is another bed company, which I thought was interesting but it is simply perfect. The only complaint is that the website for the company is a little outdated so I had to call my order in. No issues whatsoever though.

Compared to Sleep Number functionability, theirs are almost - A T.

Compared to Sleep Number functionability, theirs are almost on an equal scale BUT the exceptionally strong rubber odor lingers for more than 3 weeks after assembly. Unsure if breathing this while asleep will have a health issue later.

Be prepared to spend hours assembling the bed and referring to their video. No white glove service.

A piece from the whole package was send wrongly but the waiting time for the correct one was quick. It seemed that there were not more than 2 customer service persons who are not thoroughly knowledgeable when an isolated problem comes up. Kept referring us to the video.

When told that we want to return the bed sets, they ask that we continue to try them longer as the 120days trial was not fulfilled. WHAT! We were breathing in rubber fumes, was that not enough reason! The return was a painstaking process of waiting of more than a month with continual calling to ask about the possible paperwork was annoying. Unbelievable!

My son recommended Personal Comfort - Marilyn P.

My son recommended Personal Comfort after he had done a lot of research. Since they had the adjustable base I wanted and matched a lower price I found online, I decided to go with them. Upon delivery, I discovered that the wrong bases were ordered (Cal King vs. King) and the delivery service took the bases back. Personal Comfort was able to verify that I ordered King vs. Cal King, based on the phone recording of my order, and had the correct bases sent right away. Mistakes happen; it's how they are handled and whether or not they are satisfactorily resolved that makes a huge difference. And, Personal Comfort did an excellent job in resolving the issue quickly, without hassle and to my satisfaction. I would definitely recommend Personal Comfort to anyone in the market for a new bed or base.

I did a lot of research on an air mattress bed - B W.

I did a lot of research on an air mattress bed. I purchased the Personal Comfort A8 queen single mattress. I only need to adjust for me. The highest adjustment is 50. I put it at 32. I am 45 days into the bed and I believe that this bed may be the reason that I no longer hurt when I wake up. I can get the support I need for my back, hips and shoulders and I can get out of bed in the morning without being bent over in pain. I have scoliosis of the back, arthritis in my spine and a hip replacement that left one leg shorter than the other and my pelvis shifted. With my prior conventional mattress I went to sleep with spine adjusted from my day's exercise and stretching, but I woke up in pain every morning feeling crooked and unable to stand up. With the Personal Comfort bed my body feels great every morning. I have only had it for 45 days, but I am so grateful that I finally found a bed that is working for me. I am also sleeping through the night; no waking up with arm numbness or shoulder discomfort. I have started using a thin down pillow, very little loft. My neck feels good when I wake up. All those special memory foam head and neck pillows I have, and I have every tempurpedic pillow they sell, are not necessary for my comfort to sleep. I found the 'free gift' pillow with the bed purchase too hot to sleep on. I don't recommend that.

We are very happy with our new Personal Comfort bed - Diana P.

We are very happy with our new Personal Comfort bed and adjustable base. We were also satisfied with the purchase experience. During that process we were well aware of the company's return policy, unlike other reviewers here. My guess is that the company made this policy clearer and perhaps more visible on their website. We previously owned a Select Comfort bed for many years so we knew what the bed would be like before we bought it. If you've not slept on an air chamber bed before, be sure you understand and can accept the return policy before you buy. Every body is different and some may not enjoy this type of bed.

We previously bought and used the Big Name competition number bed - Thom I.

We previously bought and used the Big Name competition number bed. It was a miserable purchase experience, and we almost walked away due to bad salesman and sales tactics. But we liked the adjustable air bed experience. Then I stumbled across Personal Comfort. I had a bit of trepidation about buying it over the phone. It turned out to be a wonderful buying experience resulting in what I feel are superior materials. Instead of the competition's tactics of adding more and more charges, and making you feel bad for not buying every possible option and upgrade, the Personal Comfort phone sales kept tossing in extras and discounts and "no charge", saving much aggravation and a few hundred bucks over the competition. The accessories were a bit on the high side for price, such as the simple bed frame, but it was decent quality, easy setup and nice to do one stop shopping. The bed arrived promptly, with no issues on the order (everyone I know seems to have order issues with the competition). Do not be scared by the "assemble it yourself". This is not rocket science and good instructions are included. One point of warning. They tell you to air out the foam for a day. We did not notice much smell from the foam. BUT, the air chamber reeked of plasticizer, and took a couple weeks to air out, since we discovered this after assembling the bed. Find a place outside or in the garage to air out the air chamber as soon as you get it, and plan on a few days to a week or so to air it out. The only issue we have had is the power plug seems to have a flaky connection to the pump and is disconnected if you look at it wrong. I will likely duct tape that in place as an easy fix. We love the Personal Comfort A8 bed, and bought two twin XL to make a king size, for versatility (snoring and old age issues), even though its a pricey way to buy a king size. Definitely a superior product to the Number competition in this model. Regarding firmness complaints.... Read the instructions. You may need to do the simple calibration process. I also note I use a very low setting compared to Sleep Number. I use about a 45 on SN, but for PC I only use 17-20. Don't be afraid to try very low settings. Unlike a regular soft mattress, the air number mattresses do not keep getting softer over time.

Bad experience - Thorsten S.

Bad experience! I don't normally write bad reviews but it is warranted here. I bought the bed through Amazon and waited a few weeks to set it up. after putting it together i slept on it for two nights of tossing and turning. My arm started getting numb, my shoulder hurt and my neck still isn't right. I called immediately when they told me that because I went through Amazon they can't honor the 90 day sleep guarantee. So they sold me the extra padding package for another $350 and I had to reassemble the bed, (understandable). So now I'm sleeping on it for two weeks and while the bed is much better it still does not compare to my old Serta. Don't waste the money.

This is a horrible product - Michael H.

This is a horrible product and the company has such an awful return policy that you cannot get out of this contract. The bed is hard as a rock and they sell you pillows that are so small that they are worthless. it is honestly a joke that the pillows are sold as a real pillow. The bed does not change when you change the settings it just gets higher or lower the firmness never changes. Save yourself trouble and buy a air mattress it will be better quality. They tell you that there is memory foam on the bed but it is nothing like memory foam. I have never made a purchase that I regret as much as this mattress. They talked me into the Silver sLE it is not a comfortable mattress. Do not buy this unless you can go and try it out. They told me they have a cooling product as well it is simply not true.

Personal Comfort Beds BUYER BEWARE - Ba P.

Personal Comfort Beds BUYER BEWARE!!!! I purchased a Personal Comfort bed in March 2014. I broke my neck in a car accident and at the suggest of a Chiropractor I looked into this type of bed. I researched the best value naturally and found a website claiming to be unbiased and detailing the Personal Comfort bed with a review rating of 100% (i guess I am naive and believed the website to be unbiased) it also list a detail of return policies which now I know to be inaccurate as it list Personal Comfort as 100% satisfaction guaranteed with NO fee on returns - MAKE SURE YOU READ THE PERSONAL COMFORT FINE PRINT! It is NOT offered on the A2 minimal model! and you MUST keep the bed for 45nights! I woke up to a STIFF neck! tried it with a memory foam topper, and a down topper. TWO weeks of therapy on my neck! Of course in calling I was told again about the 150.00 return fee! but then ALSO informed that the BASE could NOT be returned! They want to deduct ANOTHER 200.00 from the purchase price, and stated that I agreed to that? REALLY who in their right mind would agree to that? NOW after SEVERAL emails, and calls, etc. I have received the required RMA form! BEWARE! that's my advise! TAKE PICTURES! as within their BBB file, they always seem to claim that foam is torn, or a tag is cut! If you have an issue, email them to have PROOF of what you are and ARE NOT told about! They claim the phone conversations are recorded? Guess we will find out as the credit card company and the BBB will investigate it during my dispute process!

So I ordered the A8 Top panel XL - Anthony Maszerowski

So I ordered the A8 Top panel XL. Total $186.00 in comparison to what I had the A2 top the basic entry level. The Rep. Faiza Mansoor was very helpful and courteous. After sleeping on this Top I was led to believe it was going to be a Total of 13". but when measured it measures 7". In the 2 pictures I have The one from the 8" top there are 5 pieces that make up the Top. In the 13" top there are 11 pieces. When i received the A8 Top there were pieces not like what is shown in the picture that are missing. Overall it is better then what I had but Honesty is the Best policy and what I have is not what is shown.

The bed works as expected - Matthew Kean

The bed works as expected. While not being a miracle cure my wife's bad back feels much better when she gets up. Set up was easy. Compresser does make a little noise, but after you find your number does not run that much. Air chambers have held air well. No leaks. Air chambers do not separate from each other Mine took about a month to be delivered.

We love our Personal Comfort bed - Linda Fitzpatrick

We love our Personal Comfort bed. It was really easy to set up (once we figured out how the frame went together) the bed itself was really easy. We have enjoyed sleeping on new bed for a little over a month. We did have a few mornings we woke up still until we realized that the number setting Sleep Number gave to us was too hard. We lowered the air to a comfortable 38 and now we sleep deep and cozy.

Great bed - Douglas

Great bed, great service.

Awesome bed - Tim O'Brien

Awesome bed! Very happy!

Great air mattress! - James

The only thing which made me consider a four star rating was the time it took to get the bed once ordered, 59 days. However, Personal Comfort made things right by sending some free sheets. The bed is very comfortable, and appears to be made of quality material!

Best bed ever - Elizabeth Kennon

The company was wonderful to work with, and the bed had exceeded every expectation. My husband used to have a Sleep Number Bed, and this one is so much better. No gap or displacement between the two halves, and both our backs are doing SO much better. We switched from a Tempurpedic to this, and will never have another kind of bed.

The ONLY problem I have (which is just… - Jane

We LOVE our Personal Comfort mattress!

Everything I expected - John P

Everything I expected. Relative to the competition a great value.

so far very good - Dorothy Helm

so far very good

when I call they are very helpful…no problem - Robert Reynolds

when I call they are very helpful noproblem

Nice mattress, but lots of hassle getting there. - Holly Shively

I found Personal Comfort by Google, and I needed a new bed. I really love number beds, but couldn't afford Sleep Number. In fact, I ended up on Personal Comfort at first thinking it was Sleep Number. I seemed to have trouble getting the sale price to show, so I called. Ann was extremely friendly and helpful while ordering the mattress. When she said it would take up to 20 days for the bed to arrive, she wasn't kidding. It was a long wait and multiple shipments. I wasn't happy that when I called to inquire how many shipments I could expect, they couldn't tell me. Then I got to putting it together. I put it together alone, and consider myself a competent smart woman. However, it took over four hours, grit, frustration and more frustration. I ordered a Twin XL and the foam kept falling over, the sides of the base pad didn't come up over the sides, like the instructions show. The instructions show a couple putting together a king or queen size like it's super easy. It's not. Then I found out as I was trying to put on the head board the company sent me a queen. Now to the Company's credit Shawna corrected the order and sent out a new headboard as well as fixed some other issues. Just to note to first time buyers, the fold out base along *with* the snap tight frame sits very high and rocks/see-saws as you turn and move at night, it's not comfortable and at minimum it's annoying. So if you want the snap tight, get the basic frame. Read all descriptions before ordering. Personally, too I have to add, I truly love the brushed microfiber sheets- super comfortable!

I have owned a Sleep Number bed and… - Bryan Bendik

I have owned a Sleep Number bed and Personal Comfort beds are more comfortable, better quality and more than half the price of Sleep Number. My only wish would be to make the remotes wireless, but they have an app for that.

bed is just OK.. - maryellen taggart

bed is OK... no back ache, but also not comfortable. customer service is really lacking training on products !!! i could not get answers on most questions. order was VERY late and incomplete. when i called to ask where the other piece was, i was treated as an annoyance. I dont want anything extra .... JUST WHAT I PAID FOR ! bad experience. wont buy again

Excellent - RBT STUDIO KOTAMOBAGU (Official Youtube)

Excellent i like

I thought the experience was great and… - Elizabeth Miller

I thought the experience was great and I love the mattress, but my husband, who weighs a lot more than me, doesn't like it.

The bed is good quality and… - Cecil

The bed is good quality and comfortable. I really do not like the controller. It works odd. I click on control to see the number and then it shows that it is changing. Customer support calls but is not really helpful. Answered my question wrong and did not reply after email for correct information. Still happy I purchased Personal Comfort bed. Saved alot of money over you know who.

Bad experience! - William

While people were nice to me, sales people were not very knowledgeable in product and my needs. They did not take in account my specific medical issues which I explained in great detail. The first bed I received for 1900$ was truly a joke, not only wickedly uncomfortable but very cheap material. The upgrade was an improvement but still very uncomfortable. They kept wanting me to upgrade and spend more money, meanwhile I'm getting no sleep and back killing me. They were very prompt on refund so I could buy new bed that I'm happy with and cost a lot less.

Personal Comfort Beds are the way to go! - H2

Quick service and a high quality bed at a fraction of the cost of a sleep number bed. What a great nights sleep!

The bed itself is fine - Jonathan Brown

The bed itself is fine, though I feel overpriced for something which you need to assemble yourself. The process took me about 90 minutes including unboxing, but wasn’t terribly complicated. The shipping was an absolute disaster...took 3 weeks longer than it was supposed to and when I called the customer service manager tried to guilt trip me by saying “well we are behind but I’ll put tourneys order ahead of people who are suffering from cancer and dying”. Seriously? Wow. So overall I like the bed but strongly disliked the service and the company itself.

So comfortable!

We have had our split king for about four months now and absolutely love it! Sometimes, as I wake up during the night, my first thought is how incredibly comfortable the bed is and how much better my back and hips feel. We would definitely give a five except my "air mattress" had to be replaced as it wasn't holding air. But they responded positively and immediately to address the problem, it was shipped the next day, and it was easy for me to replace. I love that defective parts can be replaced (in this case free) instead of replacing the whole mattress. I hope this bed is as good in ten years as it is now!

Good in the beginning

My husband and I purchased this bed in 2014. It was fine in the beginning, but after about three to four years, I began to ache all over. I noticed quite a bit of sagging (I'm not all that big), but when I unzipped it, to change out the foam, there was no sagging. I knew I could probably get a new cover, but sadly, my husband died and I couldn't lift the bed to exchange the cover by myself. The pain I was experiencing was so great that I just replaced the entire mattress. Perhaps too costly of a thing to do, but I no longer wanted to put more money into the mattress and then learn that didn't make any difference.

Very Good bed

We have had a basic queen Personal Comfort brand air bed for 4 years now and like it... our mattress is a 10" thick queen size and was $800 . One of the two controllers went bad after 2 years and was replaced very quickly and hassle free under their 3 year warranty. The bed itself is trouble free.. Never leaks..In fact, the air pressure changes a little based on the atmospheric pressure on a particular day-up or down, but the valves etc do not leak and pump has been trouble free. There is no 'valley' between the two twin mattresses that form the queen size, so 'cuddling is the same as other mattresses. The side rails have held up well. Overall it is a 'firm bed on which we have a cheap foam pad. The main advantage to air beds is that they do not get lumps and valleys like an innerspring. we suggest that you get the mattress 'toppers' at Walmart etc for Much less money.

Not a comfortable bed

We purchased the personal comfort bed after watching the video that said it was better than a sleep number bed. My husband and I both have back problems and was looking for something we could rest on. We were unable to rest and got up every morning aching all over. I purchased the bed they suggested and was told I could return it within the first 120 days if I didn't like it. What they didn't tell me was that the adjustable base, which cost $1800, in not returnable. We had problems with the bases when we first received them and had to deal with the company that makes the bases, which is a different company, even had to climb under the bed on the floor, to get it working properly. The people that delivered the bed left without it working . There were even staples sticking out of the bottom of the bases where papers had been pulled off and left the staples. I would not recommend this bed but if you do decide to try it be aware that the base in nonrefundable. I personally cannot afford $1800 for a base that I cannot use.

THEY GET YOU WITH THE FIN E PRINT

Think twice before purchasing a bed from Personal Comfort! There is fine print they don’t tell you about, such as, the bed base is not returnable or refundable! We researched for months before purchasing this bed. They had us on the phone over an hour during the initial sale, answering every question we had, reassuring us we had 120 DAYS to change our mind, and also selling us on extra mattress protectors etc, worth hundreds of extra dollars. You only have the website to see the products. And when our bed arrived, it looked like a hospital bed, not like the one on the website. It wasn’t until we started having problems in the first few weeks of having the bed, that we learned that we unknowingly agreed to some fine print, that our base was not returnable. That was NOT made known during the call. We were told multiple times that we had 120 days to change our minds. It wasn’t until we took them up on that offer that, in fact, you cant. On top of that, the bed was manufactured by multiple companies, and the base of the bed ( the part you will have problems with) is made by Reverie, and reverie has a customer service number that, if they have a high call volume, and wait time is more than 5 minutes, you have to leave a message and wait for them to call you back. VERY inconvenient. After 3 months of back and forth phone tag, my control box for the bed was finally replaced, and still would not work properly. I was promised an extension and a compensation for all the trouble, which was never given. But several times I insisted that I just want this bed gone and my money back, and I was denied. And when it went past my 120 days, they said “sorry, youre past your 120 days.” Personal comfort offered a 0% interest for a year, which turns out to be a credit card. I started a dispute with that credit card company. This credit card company did not ask my side of the story, and when personal comfort LIED on many accounts about the status of my account (such as, the customer wont contact us…) the credit card sided with merchant. I have had this bed since July and it is now March. One side of the bed hasn’t worked since 6 weeks after I got it, and the other side of the bed hasn’t worked since about Christmas. You have 4 different companies you work with for this one bed. (personal comfort, reverie, the repair company, and the credit card company.) This has been an absolute DISGUSTING experience.