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Industy West is a modern and industrial-modern online furniture store. With a large array of eye-catching designs that aren't found elsewhere, their prices are more approachable than high-end retailers with similar pieces. Overall, customers have good things to say with some one-off complaints about returns and construction for lower priced items.
Overall Score: 9.1/10
Customer Satisfaction: 9/10
Price Value: 8.9/10
Price: $150-$8950
See More ScoresIndustry West is known for their industrial modern and mid-century furniture and decor. They focus on bold designs that are approachably priced. Their catalog ranges the furniture gamut, with multiple collections that are aligned to similar styles. Known for fast shipping of between 7-10 days with curbside delivery, and minimal assembly, with custom white glove options available by emailing customer service.
Overall, Industry West customers are exceedingly pleased with their purchases and the customer service they receive with rare per product exceptions. Most customers describe high quality, stunning designs with durable features that they love. In terms of return policies, Industry West offers a 14 day return window and most customers describe responsive and helpful customer service professionals.
Industry West is a design-forward furniture brand that offers high quality modern products to their customers. Their offering features metal, wood, and even acrylic accents in some cases, and also those that include upholstery. The upholstered options come with synthetic fabric, velvet, or leather among others. Customers mostly have good things to say about Industry West's material quality with limited rare exceptions for their lower priced options.
Industry West is a great example of amazing designs at a moderate price point. We'll go through their customers' top picks and discuss the ins and outs of their selection.
#1 Chairs
One of the most popular products at Industry West is their chairs. From accent chairs to dining chairs, Industry West offers mid-century and modern designs with industrial and modern accents. Some of these include synthetic or leather upholstering, or molded plastic seats. Their frames are often made of solid wood or metal. Prices for their design-forward chairs start just above $150. Customers report mostly happy experiences with positive feedback mentioning beautiful style and design. Rare exceptions were those that didn't appreciate the simpler, cheaper offerings.
The pros: Design-focused chairs with on-trend, modern styles.
The cons: Some disagreements about the construction of some cheaper options.
#2 Chairs
The next popular item that Industry West shoppers are often looking for is their selection of bar stools. These come with in various seat height options, ranging from 25'' to 33'' high, and also feature modern designs including materials such as all metal, molded plastic, and solid wood. Their bar seats offer both mid-century styles, but also some rugged designs, such as industrial-inspired stools. With prices that range from $175-$1,200+, there is a lot of range of design and materials. Customers report overwhelmingly positive experiences, with limited disagreements about their lower priced stools.
The pros: Bar stools with both stylish mid-century style and also more rugged, industrial looks. Wide array of choices and prices.
The cons: Some disagreements about more affordable designs.
#3 Sofas
Industry West offers a variety of sofas and sectionals that come with leather, velvet, synthetic, and even woven cane upholstery. They range from $1,340-$8,950. They also have modular sofa options that include leather and synthetic upholstery options. Customers describe mostly comfy feeling sofas, ideal for napping and relaxing, with some exceptions mentioning construction details.
The pros: Wide selection of cozy and fashionable, modern sofas.
The cons: Rare one-off disagreements.
#4 Outdoor
Industry West's outdoor selection is electic, including predominantly seating, outdoor pillows, and coffee tables. Their seating includes metal, synthetic rattan, and molded plastic designs, among others. Their prices start at $145 for seating, and customers have good things to say about their quality, style, and feel.
The pros: Range of competitively priced outdoor furniture and accessories.
The cons: Some prices are more aspirational.
#5 Beds
Industry West has a smaller selection of beds than other categories, but they offer unique designs that inspire. Their woven cane beds are some of the best reviewed with a beloved mid-century design. They also offer a limited selection of solid wood frames. With prices starting just above $2,000, these beds are moderately priced, but with sturdy designs and quality materials, these designs are worth a look.
The pros: Eye-catching platform beds with quality materials and designs.
The cons: Small selection and aspirational prices in some cases.
In addition to the top categories above, Industry West offers a variety of other home products, such as:
- Lighting
- Tables
- Desks
Even with everything going on in the world, this is still one of the best times to be an online furniture shopper. Depending on where you buy, you can find high quality items with a unique style for sometimes $100s less than standard retailers.
If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2024 Furniture Stores.
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Clean lines. The combination of walnut seating and subdued color stainless steel legs suits our style. We are wildly eclectic and this bar stool so well in our home.
Website and product were very good. Delivery needs some work. Delivery is very expensive compared to other furniture dealers, and the service is dramatically inferior. I bought a sofa, delivered at the curb, securely packaged. I had to find help to move indoors and I have a mountain of recycling and non-recyclable materials. Great sofa, crappy delvery. I won’t do it again.
Great quality products, comes well packaged and arrives quickly. I ordered the wooden stools and they have lasted for years!
Fantastic product — great design, solid construction, fast shipping and great communication throughout. I definitely recommend this company.
great customer service and quality furniture!
We love our counter stools! they are sturdy, well made and comfortable, everything we were looking for.
The actual color is much lighter than the website photos and has a slight pink hue to it. I kept it as I hoped it would darken over time. However, I just noticed that this is filled with tiny styrofoam balls that are starting to fall out of the pouf. This is not worth the price tag.
Ordering on the site was easy, and my item was delivered quickly. The bench looks great in my foyer and is was exactly what I expected.
Super fast shipping, great quality, super comfortable!
The chair I ordered was exactly as I'd hoped. And, the service and prompt delivery were better than I had hoped.
I really enjoyed ordering from Industry West. Rocco took great care of me and my multiple orders. Some chairs were damaged in shipping and they took care of everything right away and were communicative the entire time. Great company and Beautiful furniture. Thanks!
The St. Claire cocktail table is beautiful. The marble top is heavy and made very well. We love how it looks in our family room!
I absolutely love this bench, using it as an ottoman!
The chairs I ordered are outstanding! I can’t recommend this company enough! The chairs are stylish, well made and the price was reasonable! Thank you, Industry West! My pediatric waiting room looks great!
Love the design but didn’t love the months long wait to get the item. It was in stock when the order was placed but went on back order shortly after. Then another delay happened before the item finally shipped. I find that many items shown on the site that I tend to favor are out of stock often. A better supply chain would be a good improvement.
quick shipping, will order again
Amazing customer service! And great quality products.
So happy with the quality and shipping of the ottoman. It's perfectly sized and has understated modern lines. It was our first item purchased for our closet reno and it already looks so much better as a result!
Excellent quality furniture
I’ve ordered various items like dining room chairs and stools and have been impressed by quick, effective shipping, careful packaging, and fair prices. The colors don’t always match the site 100% but end up looking better in real life.
We love the rug but we’re dismayed by the service. We have written three times asking for more product info. A catalogue sheet. Manufacturer. We are told this info is not available. Really? We want to buy another but we can’t source it. Terrible customer service. Great product.
I would purchase again
Arrived faster than anticipated!
My experience with Industry West was great from the customer service all the way to the quality of my chairs. I will always check out their options for purchases in the future before looking elsewhere!
Very pleased with my outdoor chairs and tables. . I've gotten many compliments about them and several people have asked me where I've gotten them.
I love my new outdoor chairs by Outo. They are perfect for my froint porch, and it’s easy enough to move them to the back for extra seating there too. And Rocco was terrific help to me, especially getting them out to me as soon as you did.
Great barstools that were exactly as described. Quick shipping, too!
I give 4 and not 5 stars because the chairs I originally received required replacement because of assembly defects, issues. I also felt my purchased items were not represented on the website accurately enough. However customer service was great and my chairs were replaced and they’re awesome and very well built. Hopefully future purchases go more smoothly
Quick shipping, was happy to catch a sale
Excellent customer service Quality product Good terms for trade Fast shipping
It is amazing how new chairs contemporized a very dated table. The combination wood and iron in the chairs is very cool. Also it's very sturdy. Customer service was great and kept things simple. Thank you.
The chair meets my expectations of quality. I love the modern minimal style. The chair was delivered curbside and on time.
I am moving into a new home and ordered many new chairs, bar stools and a bench. I am still impressed with the service, the quality the furniture , the packaging of delivered items and the style and beauty of this furniture. I will be a returning customer for future furniture needs!!!
Great stools
I recently ordered counter stools for a vacation home that we rent out. I wanted something contemporary, comfortable and easy to clean and there were several options available. I wasn't sure which color to order so was delighted to be offered color swatches. The furniture arrived more quickly than I expected and in perfect condition. Everything was packaged well. Assembly was fairly easy. Everyone who sees the stools comments on how comfortable they are. I will definitely purchase from Industry West again.
The best customer service ever!!! My Lounge Chsirs are divine! Beautiful craftsmanship!
Order came promptly. Comfortable cute chair. I would order again from Industry West.
Disliked the chair and paying to ship it back
Great customer service and fast delivery
Shipping was FAST and within a couple of days. Quality great. Couldn’t be happier. Thank you!!
Great website, easy and very good quality product.
Nice quality stools.
I have purchased several pieces of furniture from Industry West. They have all arrived in perfect condition and were every bit as high quality as expected. They are also very good about answering any questions
I love our 87” Ethan table. It’s exactly what I wanted and matched the online photos. The only issue was the shipping. It was delivered by a 3rd-party company on a pallet. It took forever to unscrew the table from the pallet and get it out of the cardboard box. The table wasn’t hard to assemble but did take some time. Then we were left with a giant box and pallet that we had to figure out how to dispose of. We had to saw the pallet into multiple pieces to make it easier to dispose of and then sneak into our old apartment complex to throw out all the trash. Lot of work to throw away some packaging. Considering I paid $418.94 for shipping, you’d think there would have been a little more service. If shipping were free, then sure, but for that price, someone should have brought it in and assembled it for me. Or at the very least, offer some kind of trash pickup service.
The product quality is great and customer service was helpful via Facebook . I took one star off because the color of the product in person looks somewhat different than in the photo on the site. I took another star off because the site said the product was in stock but their definition of “in stock” doesn’t actually mean they have it ready to ship. It took a month to be shipped.
Great customer service and delivery was fast and on time.
I could not be more pleased with my experience so far with Industy West. Their reps have been so helpful throughout my order process. I will definitely purchase from Industry West again and again in the future.
Very Professional, Prompt delivery . Exceptional customer service. People actually return calls and emails quickly. Very good customer resolution. A little pricey but they stand behind their products. I had a slightly damaged chair and they quickly offered a replacement or deeper reduction in price if I chose to keep it. All and all I would order from them again.
table was difficult to assemble with unclear instructions. ultimately the terrazzo tabletop is still loose. looks nice in the sunlight but definitely needs better instructions on how to assemble the table without things coming loose.
Amazing stools! We are so happy and they are such nice quality.
I LOVE this bench. It is exactly what the picture shows, no assembly required and looks great in a modern, minimal space. It's the perfect height and is firm.
I searched high and low for the perfect counter stool and I found it! Clean lines, comfortable, and sturdy construction for commercial use. Thank you Industry West!
Very happy with my purchase!! The large chair was much lighter leather than pictured and the dining chairs much smaller than pictured, but the quality of the merchandise was outstanding, so that saved the day.
The quality and size of the table is exactly what we expected. It arrived on time. The delivery was good after a couple of phone calls.
Fantastic Furniture! Excellent Delivery Service!! Unbelievable Value!!
Best looking furniture, quality made, reasonable prices, and excellent customer service make this one of my go to places for my clients. Deb | DLZ
Excellent customer service! Rocco is awesome. Highest quality products!
The leather is super durable and scratch resistance and super beautiful. So happy with my purchase and the customer service aspect as well.
Quality items and a wonderful shopping experience!
I took a chance and ordered the prouve countertop leather chair in chestnut without much knowledge of this company. I am very happy with the chairs, it is well made, sturdy and a contrast with my zen kitchen but somehow everything blends well. I highly recommend the chairs.
I love my new chair - it is sturdy and heavy. The website was super easy to navigate and order, shipping was quick, and my chair was well-packaged and arrived in perfect condition.
Great stuff!
Perfect ottoman to go with our decor. Thanks for the good customer service!
Purchased 3 Helix Bar stools. Items arrived in 3 days! One stool sustained damage during shipping (broken glide). When I called & emailed customer service they took care of the problem quickly. Sent out FREE replacement parts that arrived within a week. Product is beautiful and sturdy! Will definitely look good in our new store! Josh
Won’t hesitate to order more from Industry West. Very happy with our stools and the quick shipping!
Absolutely LOVE the Jackson stools. The walnut wood is warm, no yellow undertones. They are sturdy, solid and sexy! Industry West was great to work with and the stools arrived about a month earlier than expected. No pictures as we're waiting to put them in our new home build.
Love that these chairs somehow manage to both blend in and stand out. The chairs add just a kiss of modern into a semi-traditional kitchen. They’re well made, sturdy, comfortable and perfect for my kitchen. Very happy!
Beautiful chairs just as pictured and great quality. Also there was zero assembly required which was a great surprise!
Will work with y'all again!
Arrived quickly & packed well. 100% satisfied.
Beautiful chairs! Perfect selection for our kitchen island. Very comfortable. Excellent customer service from the easy to navigate website, assistance with ordering (Rocco), and superb delivery. This is our first order from Industry West but we will certainly be repeat customers. A true example of quality products and service. Thank you!
Excellent service quality furniture
Thank you. Table is perfect!
I am building a new home and needed to purchase furniture. I purchased counter stools and dining room chairs, which arrived on time and in excellent condition. I also ordered a Carrera marble coffee table. Unfortunately, when we received the coffee table, the marble was cracked. I contacted Industry West and explained the problem. Industry West was immediately responsive, walked me through the simple steps to make a claim and assured me that they would help me. One day after I made the claim, Industry West responded and explained that they were sending a replacement for the marble. Industry West not only makes beautiful and stylish furniture, but they have excellent customer service and stand by their warranty. I will continue to purchase furniture from Industry West and to recommend them to all of my friends and family. Mary Catherine Garcia
Bought candleholders, two chairs and the N701 sofa. Great quality pieces and customer service was a great experience for us as well. I would definitely recommend industry west!
Good products at good prices. Thank you to Brooke in the customer service department.
I love our new Penny lounge chair (upholstered in blue). It's extremely comfortable, and it looks beautiful - two things that don't always go together! I agree with other reviewers that the color of the chair is more muted than might appear in website photos, but it's gorgeous nonetheless. The wood is smooth and has a subtle glow. The chair arrived in perfect condition. Delivery took a long time, but this is not surprising given COVID-19. A desk ordered from a different company took just as long.
Sent your commercial team our shoot images from Little Leon I’n Tampa flordia!
You guys are great, accurate and very helpful! Rocco has always been quick with responses and our orders ship on time!
Quick shipping, great communication with the curb delivery service and good package and pallet prep. Suggestion: provide a local recycler reference where the empty pallet leftover from the shipment can be taken for reuse/recycling.
Love the linen duvet and linen throws. Wash and dry and they look good as new.
Not only does Industry West have unique and quality products but their service is exceptional. I needed specific heights for barstools and although the website is easy to use, going through the vast selection took time. Rocco helped find what I was looking for and what had taken me quite a while to find elsewhere, he found immediately. He helped place the order as we needed a large quantity. Brooke in customer service has been extremely helpful as we needed a little greater height in our barstools than what they were delivered. I have and will be ordering more.
It looks perfect in our living room
Great service. Delivery was quick and painless. And I love the quality of the chairs.
Seamless and easy shipping per usual. Everything arrived as stated and well packaged. Sales reps were helpful in making my final decisions on samples and returning unused items was painless. Not to mention that everything I needed was in stock and ready to ship!
Absolutely in love with the chairs I've bought from IW!
Excellent experience, furniture is beautiful and of really high quality. Will be buying again!!
Excellent customer service by Rocco! Delivery was drop ship -- technically (although they did) do not bring inside. Need to unpack and put together.
One of many items arrived broken. Customer service quickly replaced it after I sent photos. Very happy with all of the items, designs and prompt, friendly service.
Love to stool! Great quality and very comfortable. Excellent customer service and really quick delivery. Definitively recommended
The ottoman looks great! It was exactly as described and we expected. The style was just what we were looking for - and we will have many uses for it!
I am impressed by the excellent customer service, and I love the chairs I ordered! There was a problem with one of them, and it was replaced within a week! I would highly recommend this company.
Easy to assemble.
I was pleasantly surprised with the quality of the lighting I recently ordered for my home. Each was well made. Great scale. Unique, not expected but not trendy either. I’m in the middle of remodeling and will soon photoshoot to share. I’m so happy I found your line and I look forward to placing your products in future projects! Thank you, Conni Lovelace The Decorator, LLC
Arrived promptly and in good condition
This is exactly what I’m looking for! Unfortunately, one of the three chairs has a shaky leg. Except for that, everything I like it.
Great service, They let me buy a floor unit that was already discontinued.
I ordered two sets of chairs which arrived quickly and assembled. Their quality and style is exactly what I was looking for. This was such a huge relief after dealing with quality and shipping issues from a different furniture company. The London chairs are for my dining table and are gorgeous. I also got a set of Linus chairs for our office and they are stylish, comfy, and sturdy. I will definitely look to industry west for more furniture in the future.
Undoubtedly well-designed high quality products. Watch out for that 14 day return policy and 10% restocking fee if you don't like what you ordered.
Excellent selection of products, great customer service and fast delivery.
great chatting experience.. very swift responses
First chair arrived with defects. I sent an email and experienced a no hassle replacement. The replacement arrived right away.
Even delivery was easy.
We are Lima-Stanley Design have been working with Industry West sourcing unique pieces for our designs and our clients have been loving everything about this brand.
Easy to order online and quick shipping!!
Modern, trendy home decor with excellent customer service. Easy to get a hold of someone if you have questions which really completes the online buying experience.
Rocco and his team were amazing from start to finish I ended up sending the table I ordered to my daughter in Colorado. She just received it and couldn’t be happier Thank you to all of you at Industry West I will definitely be singing your praises as well as ordering many more pieces You’re the best Stay Safe
Really great service from Rocco and his team. Thank you!
I wouldn’t hesitate to recommend these. They are solid and with quality leather seats.
Absolutely love the craftsmanship of the bench. The simplicity makes it so beautiful! Thank you for the amazing experience from purchase to delivery! Since our first purchase I’ve ordered the Cane Lamp and an entry way bench too! We love seeing our new pieces bring new life into our living spaces! Much love- The Moore’s in Los Angeles ❤️
I purchased this ottoman in red in October. Due to covid it just arrived. It is lovely in shape, color, and solid construction. I got it for the end of the bed in a white room with primary red accents. Other reviewers commented that the red is more brown in person than online and I guess it depends what you put it up against. It looks brownish-rust against primary red. However the red looks muted red/pink next to our beige living room couch and complements it beautifully. Will keep it for the living room.
LOVE these stools...super solid and comfortable. Just arrived so they haven’t experienced wear and tear yet but I expect them to be very durable. Love the design and have to give kudos to the whole buying experience...swatch arrived in days and delivery was incredibly quick!
Bought these stools for the counter seating in our new apartment. They arrived quickly and met us there on closing day. We have used them steady for all our meals. We picked red and it is just the right pop of color for the room.
These stools exceed expectations again! This is the second time we have ordered from Industry West! Their products are very high quality and well made! Definitely recommend.
These stools are so sturdy and hefty. The quality is exceptional!
Whatever company you guys used lost the product. Then told me it was going to be there last Monday. Talked again to an agent today. They still were not sure where the table was. Have never had this issue with anything else. I would suggest never using this company again. A 2 star rating is gratuitous as they have told me it was lost twice. Customer service with this company is less than par. You need to fix it. ASAP!!!
Beautiful chairs. Shipping company was very easy to work with and had a nice courtesy call 30 min before delivery.
Terrific customer service, excellent products, and very high quality. I could not be happier!
I bought the Hemlock bench and pouf for my photography studio & they are absolutely perfect. So far very durable and look expensive but for a great price.
I have never ordered from Industry West so I was not sure what to expect. They surpassed my expectations. the stools are well built, they came quickly and were packaged in such a way that they would be totally protected from damage. well done Industry West!!
Thank you for taking care of lighting problem so expeditiously !
Sleek, modern and utterly cool. We love our new leather chair. It’s super comfortable with a big chair feel despite its streamline look. Glad we took the plunge.
I like them a lot and I think the quality is good, only that 2 of them the back legs are not aligned or straight, as they are a little to the left side, I did not realize immediately and did not make a complaint, but now that I know it is something that really bothers me, I hope you can see it in the photos
Sweet gear. Right price. Fast delivery. Will def ship you guys again.
I got a pair of these to update two side by side built in desks my kids are now using for school. Comfy and they look so good!!
Our stools arrived promptly and in good condition.
Ordered barstools for a high countertop and they look great!
Simply stunning chairs. Purchased for my open concept dining room and they are nothing short of amazing. These certainly add a statement in the room! Very quick delivery and turn around time as well. Couldn't be more happy!
Exactly as pictured. Shipping was quick. Great service. Will order from Industry West again!
Bought 2 for my ranch, then 6 more for my home. These chairs take whatever the weather throws at them and still look stylish and are comfortable. They are replacing my adirandack chairs because they are easy to move around and have same degree of lounginess but are also easy to get out of. Excellent design!
IT IS PERFECT!
Great customer service. Love my chairs.
Very sturdy side table.4 stars for some slight color variance but I'm keeping it and would buy again.
Great design, great quality, excellent customer service and well packaged product. I was very happy with the pendants we ordered. They look great!
love the furniture
I love these stools. We purchased them in indigo and couldn't be happier. Our bar area is relatively small and the stools take up a minimal amount of space but are still really comfortable. I highly recommend.
Slow. Said my item would ship by November which is already 2 moths past my order date and now we are 3 months past my order date with no sign of shipment in sight.
Best online purchase ever! IW’s customer service replied all my questions promptly and in detail, the whole shipping process was easy, fast and trusty (while no other product I ordered from popular brands were delivered in time!), and the stools are solid and super comfortable. Love how they boosted my black and brown European industrial style.
Love my stools. Worth the wait as they were back ordered.
Love my chairs!
very excited about this lamp. quality design. solid price. love the frosted glass. i swapped a shaded table lamp on my dresser with this and my space seems to have opened up, like there’s more room now! a magical addition. one personal caveat: it’s heavier than i thought. product description could specify the weight. the concrete is something! (this picture doesn’t do it justice but for reference)
Love it
Overall good experience
This is my second experience ordering from Industry west. Both the NY Showroom team and corporate support team are a pleasure to work with- knowledgeable, responsive and patient. They carry unique and high quality furnishings. I’ve recommended IW to my family and many friends. Extremely pleased to be a customer of this great shop.
My yellow Octane Counter Stool is everything I hoped for: great color, sturdy construction, relatively comfortable. My only issue is that there's a spot on the inside of one of the legs that wasn't very well painted (see photo). Otherwise, it's a beautiful piece and looks exactly as I'd imagined in my space (see second photo).
Great color and excellent quality.
I bought two. they are fabulous. I love how they feel when sitting in them and how they look. Love the material and the color as well.
Purchased 2 Crane counter stools in walnut/gun metal color. Loved the design and quality of the stools, which matched the pictures online perfectly. One of the stools was cracked during transit by delivery company, but the customer service at Industry West was very quick and responsive and immediately placed a new order for a new stool to be delivered. Very good service and love the stools
Great service when I called with questions! Order arrived quickly. And we love our new kitchen stools!
Durable, stackable, great design, and comfortable. Love em.
I purchased five of these stools about three years ago, when we renovated our kitchen. They have held up extremely well, and in fact, have become even more comfortable over time. We love them.
Love them. Very high quality and great materials. Love the color and leather. Highly recommended.
Excellent customer service
I purchased two Scout chairs in white, to replace our old 2000s schoolhouse chairs throughout the house with updated, more comfortable options. I wanted to mix and match chairs at my dining room table, and was looking for a chair that was attractive from behind. My order arrived quickly. The first two chairs I received both had minor flaws - one did not have even legs, and tipped each time we sat on it. Both chairs had minor damage on the front, right edge of the wooden seat. I contacted customer service by email, sending photos of the damage, and they immediately sent me two new chairs. The new chairs arrived quickly and without damage. The chairs are a great design (they do look great from behind!), and are more comfortable than other metal chairs I have tried or our old schoolhouse chairs. Customer service was very helpful, responded to my email within 24 hours, and made the situation right. I would definitely order again!
So well made, stylish, and easy to clean. Comfy as well!
I bought the Alyson Chair which actually was not in stock when I purchased it but after speaking with Rocco in customer service I was informed that the colorway I wanted was going to be restocked. The purchase was seamless item is exactly what I wanted.
Great product. Looks just like pictured
We love the stools we selected and the service was decently quick.
Looks charming and cozy!
This chair is definitely attractive and extremely sturdy. I bought it to use as a desk chair and didn’t want it to take up a lot of space visually or compete with the desk’s design, so I appreciate its slim profile. Aesthetically it’s just what I wanted it to be. Unfortunately, I find it extremely uncomfortable after more than five minutes. It proves to be slightly too low for my desk (my fault) and the back is miserable to lean on (its fault). I can neither use it nor return it. Ultimately, I regret buying a non-returnable chair I had never sat on.
In love with this table base. Very heavy and sturdy. Dimensions in online description were different than what we actually received, but I'm glad.
I've placed the bench underneath a framed painting in the bedroom, and it serves multiple purposes - extra seating, place to display / drape throws for the bed, catch all for clothes, etc. Although I would agree with previous reviews that the bench is a little firmer than I had envisioned, it still exceeds my expectations! I have already received multiple compliments on the style and am patiently waiting on the matching pouf to ship from backorder.
The medium sized Hemlock Ottoman has a very appealing rounded and modern look, with a thin metal frame, a nice addition to a variety of looks. It came well packaged in a single piece. It's very firm, and the rigid wooden frame is palpable 2 or 3 inches from the surface. So despite the look, this is not a plush feeling piece of upholstery. The upside of that is it's stable enough that it can function as a small table. It's also very light, so very mobile when getting up or moving in your seat. I wish Industry West offered more colors, there was only a light gray and rusty-pink when I purchased. Overall a great deal, not exactly an heirloom, but a nicely designed ottoman.
Great quality!
Love my stylish sturdy new chairs!
These are perfect for our outdoor bar area. The back support is an added benefit when you end up sitting for a while. These are sturdy and stackable. Perfect!
It's a beautiful chair, we got the darker blue fabric. It's stunning in person and really makes a space. Not only that, it is comfortable, just wide enough but not bulky. The mix of material mediums (black metal, wooden arm rests, blue fabric) makes it ideal for tying a space together and looking upscale. It shipped carefully packaged and fully put together, so it was very easy to set up (i.e. 0% set up). Customer service made delivery scheduling pain free, which was nice. Highly recommend this chair and this company for statement pieces in your home!
The chandelier is great addition/accent to my home!
Brooke and Maddie in customer service were really on top of it. They handled my returns with total professionalism. I will be a customer in the near future because of their prompt service and the great modern selection of furnishings at Industry West!
Great Customer Service and the product was as promised. Very well packaged for shipping. Will buy from again
I purchased Loom sofa left, right and an ottoman. I move them around my living room for different looks.
The couch is superb and everything i wanted! Color was as described and the order process + delivery was very convenient. Fits perfect in my apartment.
Great Quality! Fast Delivery! Very Comfortable
Good design executed with quality for a good price, packed safely, and shipped fast. What’s not to love?
Shipping was fast and product is beautiful. Couldn’t be happier with quality, material and our tour through their NY showroom. Can’t wait to buy a matching chair!
Crazy fast shipping and excellent quality chair. Just as described, the chair was carefully packed and protected for shipping.
Happy about the addition this chair adds to my living space. It’s super stylish and gives off a modern touch. Materials are noticeably high quality and it’s been getting many compliments from visitors. I also appreciate how nicely packaged it was when it arrived.
INDUSTRY WEST quality can't be matched and their website is so easy to navigate. It comes at a premium price because everything they sell is the very best. Customer service is top notch and quick to help with questions. I have placed many Orders with Industry West and plan to place many more in future.
Ergonomic on your bottom when you sit and the perfect color green.
Wonderful chair, comfortable, and stylish. Transcends design era, timeless.
Maddie is the very best customer relations rep that I have ever dealt with. She was a tremendous help and kept me informed.
I’ve ordered from a few different companies to furnish our new home and I have to say that Industry West has the best customer service of any company I’ve ordered from! They even fixed a minor issue with lightning quick responses! Would highly recommend!
Love love our stools! Everything I hoped they would be.
I had been wanting this table for awhile. It is the perfect size for my small-ish formal living room. I love the simple design, the unique shape, and that it is marble, but not white marble. You have to put it together, but it is super easy. It arrived quickly, and was packed in a way that made sure it would not arrive broken.
we love our new chair and industry west’s speedy service and shipping.
Comfortable seat and durable with kids. Easy to wipe off and great color!
They look great, for our home pub / play room. Steel and indigo leather combination was just what we needed. They are heavy and feel solid. We could not ask for more, for the price.
Ordering process was easy The stools are very sturdy and can be used with many types of decor. Shipping was also quick and easy
Love it! Customer service was great.
Our friends ordered stools from Industry West, and when we moved to our new condo, we asked where they got them and how to place an order. The ones we wanted were out of stock at the time, so I opened an online chat with a representative who helped answer my questions. The representative was able to help place my order, honoring the current promotion and also holding the shipment date until we moved to the new condo. The team followed up when we were closer to our closing and move date and ensured the products were delivered just in time. The helpfulness and follow-up are greatly appreciated, and we love the products. Excellent work!
These counter stools are worth every penny. They are on the heavy side, though. We love them! The back rest hits in just the right spot to support the lower back. Really comfy for a stool that doesn't have any padding at all.
Quality is exceptional. Quick delivery. Beautiful chairs!
Great products and customer service!
Quick delivery and quality far outweighs the prices! We are absolutely in love with these stools for our new kitchen. They were so much heavier and sturdier than we would have thought, and my kids won’t easily just knock them over! Literally could not be happier. My contractor loved them so much when he saw them that he went home and ordered similar stools for his own kitchen!
Beautiful design, great quality, excellent customer service––highly recommend.
This is a Coleman cooler with a thin layer of rich camel colored leather sewn around it. The details of the stitching are lovely. I’ve received many compliments since I’ve used it.
We had our previous modular sofa for three years as we moved into our new home and it was okay. However, the fabric pilled quite often. We decided to upgrade to leather and we struggled to find one that was just right and something that we knew was expandable. We also wanted something that was made purely of quality so it can be with us for many more years. When we found this online, we loved it, but was hesitant because of the price - with shipping. We looked elsewhere for a while. No matter what, we came back to this particular style. We took the plunge. We got two of these to put side by side. It looks much better in person with natural light (window UV filter) hitting the leather. The leather is supple and soft. It does look a bit dry from storage/delivery, but luckily, I already had leather cleaner/conditioner ready for this. The packaging was pretty banged around for shipping and one of the couches had a minor scrape (something broke through the box and all the way down through the thick plastic wrap), but the leather conditioner got rid of it so in the end, so it's fine. The imprints for the seating makes this sofa much more comfortable to sit on and relax. The contours really makes this a piece to sit and enjoy for a long period of time - one of the main reasons why we loved this collection. The smell isn't a strong leather smell, which is good. The weight was surprisingly not as heavy as I thought. It was roughly 74-78 kg each. Overall, pretty happy with my purchase and really looking forward to enjoying it. I will be coming back to complete the set with some corners and ottomans later.
Cant be happier with this purchase. Perfect lines and round edges give it a softer look than usual, but has a slight industrial look because of the base — perfect combo. Using it as a bench and complements the look of my space. Highly recommended! Shipping was also very fast. Craftsmanship topnotch!
Received this item with barely any wait time!
This cabinet arrived quickly. It is a piece that is as beautiful as the photo. The quality of the construction is stellar and I know it will enhance our bedroom for many years to come. It arrived completely wrapped and carefully packaged with only the feet to attach.
Amazing quality and construction and everything I hoped for and more!
Beautiful and very sturdy.
I love my chair. Everyone that has walked in has complimented it. It looks really high end and is so soft. The delivery was super smooth. I have recommended you to everyone I know.
Our second set. We moved and both another set to match our house. Classic lines.
Excellent selection of chairs!
great
The ottoman is easy to move around.
Great
Love the style and the comfort.
love it -- fast delivery and great looking chairs
Beautiful piece. Looks exactly like the picture. My husband was actually worried about how much I spent in it cause it looked so expensive! Definitely a great purchase for the price
Before ordering this chair, it would be wise for you to ask IW for real-life pictures. The shadowing and contrast present in the studio shots on the IW website, makes the walnut frame look dark and glossy and the "Red" cushion fabric appear deep red and black. In real life, the frame is a medium, matte, walnut color and the fabric is a muted red/grey/orange combination of colors. I didn't expect such a difference but I absolutely prefer the muted real-life colors, rather than what you see in the website's studio shots. The muted colors gives you a lot more options when matching with your existing furniture and textiles. The lightweight frame is rigid, sturdy and smooth to the touch. The cushions are somewhat firm but offer a ton of support for being "thin" - in fact, it feels almost like there is some memory foam in there! One very cool detail is the curvature in the chair arms - it cups your forearms nicely. Its a detail you have to feel to understand. Lastly, timing from order to delivery took 5 days in NYC (during the Coronavirus).
Solid, beautiful, well-designed furniture. Flawless, fast shipping. 10/10
Oh this chair is beautiful in Black. It's a true edgy, club-lounge and the quality... superb. Comfy for a quaint scotch and convo. Pay attention to measurements.
I ordered this bench in March 2020 and I've been told that it won't arrive until July, and that was postponed until September 2020. Charged in full and hoping it actually arrives.
When delivered, the box arrived damaged which led to the underside of the sofa being torn. Also, the plastic pads under the feet of the sofa all broke within the first week. That was an easy fix but I didn't think it was something I should have to replace within the first week of owning this piece of furniture. I feel for the cost, this should have been delivered, unboxed and put together for me.
I really, really want to love these bar stools. I purchased 5 for our recently completed bar. The style of these is exactly what I had in mind. Shipping was super fast and Industry West has great customer service. Unfortunately, these bar stools creak. Every single one creaks loudly anytime you get on or off, or even just slightly shift in your seat. They do it even with my 10 year old son and 6 year old niece (so it's not a weight issue.) The creaking problem is with the wooden seat and back. The frame is incredibly sturdy. I was really hoping that once they had been 'broken in' for a bit they would be less noisy, but it's been about 2 months worth of use and nothing has changed. I really debated getting the leather version of these and I so wish I had. I love the look of both, but the leather would have been more comfortable for sitting and I'm quite sure it wouldn't make awkward and loud noises.
Love Industry West! Fast easy to work with. Even when received my 2 chairs there was a small rip on one of chair pads. I took pic emailed to them they immediately sent new chair pad! Super happy 😄 with this company!!!!
This was our second order from order from Industry West. Saw the stools at our favorite eatery here in Atlanta and purchased for our kitchen island, then purchased the same in chairs for the dining table my husband just finished making from old tractor trailer flooring! Love them.
Great service and great products! Absolutely love my new chair. It is a beautiful design, high quality, and arrived quickly :)
Great products and great pricing. Fantastic quality and styles. Quick shipping with great packaging. Can’t be beat.
I have two of the chairs in the white boucle and they are stunning! It’s the perfect size and very comfortable .
Delivery was efficient. Item exactly as described and suits the space beautifully.
Nice addition to our kitchen island.
This table is gorgeous and fits perfect into my bedroom. Seems really sturdy as well. Would definitely recommend.
Customer service is above and beyond. Their products are well constructed and the shipping is on time!
This stool looks pretty nice on the website right? Well, it's awful. And I am pretty sure the photos are intentionally misleading, why it is only photographed from certain angles on the site. To start, the plastic on the seat and the "footrest ring thing" is extremely unattractive and big and plastic-y, kind of like a child's toy, you know what I mean? The seaming is really inelegant. It's hard to describe, but it just screams landfill. That, plus the visible bolts / screws when you put it together and the whole effect is super cheap. If I bought this for $15 at Ikea, I would think it was... fine, but for $120? No way. Also, the hole in the middle of the seat is really large. You can't see that in the photos, but it's not proportional to the size of the seat. Which brings me to the seat. It is approximately the same circumference as the "footrest ring thing", which is nowhere near as nice as the tapering that can be seen in the photos. Also there was a huge "Made in China" sticker on the underside that was manufactured with low quality glue such that I couldn't even properly remove the sticker... you know what I'm talking about. Overall, I was so disappointed in this stool, and even slightly personally offended that Industry West would send this to my house and expect me to keep it there. This was my first purchase at Industry West, and will be my last.
I am using this chair in my office. It was easy to assemble, packed carefully, and is quite comfortable.
I love these barstools. I bought them for my condo in FL. They are perfect, well built, beautiful and comfortable. Everyone that has seen them has complimented my good taste😳
Very over-priced and uncomfortable stools. Made it difficult to return and expected me to pay for the $485 to return 4 stools plus restocking fee. When I called to complain they did send me some return labels which lowered the price of return to $165. It just seemed like your company isn’t much concerned with customer service.
Beautiful table, gorgeous lines, excellent quality.
I’d seen this style of chair in many places but it seems that Industry West is the only source with real leather. I called to place a pre-order and the chairs shipped exactly on time. The customer service is exceptional, second only to the beautiful chairs.
We knew from the moment we saw this table online that we needed to have it. The folks at IW were so kind and helpful when I called to order, and this MONSTER of a table was shipped with the utmost care and thought. While daunting to unpack it, we were so grateful for the precaution taken to ensure it looked it's best once we assembled. Assembly can be a little finnicky (see the legs), but if you take your time a 2-person team can get it done. It looks STUNNING in our dining room, and we've received so many compliments on it in just a few days.
These chairs are stunning. The packages arrived quickly, and the assembly was uncomplicated - good thing because I was so excited to get them, I could hardly focus! They are comfortable to sit in and position you at a good height. They are perfect at my breakfast room table.
I wanted a touch of industrial, sort of modern farmhouse to upgrade my kitchen/dining room bar area. My house is 20 years old and has a bar that is high, leaving me with next to no options. Samantha was a great help to me offering suggestions and making sure I chose the right piece with correct seat height for my space. These bar stools are exactly what I needed. The metal is nice and heavy with gorgeous wood for the seat. I could not be more pleased!
Ordered for a client, and they were very happy with it! Always enjoy my experience with Industry West.
Easy order, great customer service, easy delivery
Amazing chairs and the store staff was beyond helpful.
Beautiful chairs; easy to assemble; comfortable. We only bought two because we already had armless chairs but were looking for a little more quality. Fit our need perfectly
We made a smart choice to buy these solid bar stools. While more expensive than some others we looked at, it was totally the right choice. They feel super solid when you sit on them and they have created a whole new area in the house for our family to hang out. Great product!
So happy with shipping time and the quality of the furniture
Ordering was a breeze and the shipping was fast.
bought 4 dining chairs (CADREA in green) happy with build quality for the price. I have recommended this company to friends. The chairs i bought were on the less expensive side, but i wouldnt hesitate to buy something pricier, given the high build and materials CADREA . Customer service is great too. Im a General Contractor and designer and happy to work with these guys!
I had no idea that a Bar Stool could transform my living space into something I'm really pleased to see in my home. I absolutely love the look. I ordered the Orange and it really fits my touches of Orange throughout the kitchen into the living area. Nicely designed. Thank you!
This table is really nice but it is not true to the images provided. The base of this table will come as a very light grey marble, not a solid black marble like what is pictured. When I reached out to Industry West about the difference they offered to take the table back if I paid for the return shipping, which is substantial with such a heavy item. I chose to keep the item and stain the base solid black myself. Now it looks just like the pictures!
I purchased items during Industry West's warehouse sale. I was skeptical as to whether the warehouse sale items would be high quality, as I had never purchased from Industry West and was potentially taking a risk. The quality of the counter-height chairs, dining chairs, stool, and small table I ordered were superb! I was very impressed and will definitely purchase more items from Industry West.
My experience was very good and customer service gave me a discount on shipping.
Love the style, craftsmanship and price points from Industry West. Was looking for a statement occasional chair without breaking the bank. The cane lounge chair is perfect.
The chairs are beautiful! Arrived on time and were well packaged. They are comfy to sit on and appear to be well made. I love the look of the chairs.
Great looking lounge chairs and they arrived quickly
Love the Hugo chair. Unique and well-made.
Bloom chair arrived just as I'd expected. I love its simple design and neat color. The quality looks best, too. Now it's my favorite one. Very nice product!
I have been trying out a variety of chairs, one at a time, replacing a large number of uncomfortable schoolhouse chairs we purchased for our new home over a decade ago. I was looking for a chair to use as an office chair, but one that could be moved to a variety of locations in our house, possibly even a dining room chair. While all the holes in the seat did not line up, as the previous reviewer mentioned, once we overcame that glitch, the chair has worked well as an office chair. It is much more comfortable than our wooden schoolhouse chairs and the gun metal color works well in a variety of spots in our home. I did not love it with our dining room table (preferred the Scout Chair in that location) but it looks great with all of our desks and gives our work from home spaces more style & comfort. I especially like it with an old tanker desk - it really compliments the design!
Before Covid-19, we were in NYC and had a chance to see this sofa in the retail store there. We ordered the two seater and the corner. Everyday we tell ourselves that we hit a home run with this furniture. It is substantial and well made. The upholstery (in beige) is a lovely texture, looking almost like burlap, but very soft. But the sofa's low back integrates so well with other furniture in the room; and its absolutely comfortable cozy profile makes it a place to curl up and read a book or just relax in front of the fireplace. On top of that all, Rocco, the sales person in NYC and everyone we interfaced with thereafter via email (during Covid-19) has been great. It arrived in the timeline promised and was easy to connect the pieces. Trust me, a complete stranger, on this. You will LOVE LOVE LOVE and won't regret this purchase. We may yet order the matching ottoman in leather :)
I search for months to find the perfect barstool for our huge counter. These deliver a handsome style and extremely comfortable!
The coffee table feels a bit smaller in the space that I had originally imagined, but the bright blue/green terrazzo really holds its own. My husband and I are really enjoying this new piece!
I literally just got these off our delivery truck and they are incredible. They are the right pitch, height, angle, width - every dimension is right, for that lounge-y feel. The cool mid-century modern design is combined with super smart construction. They're super light weight and well built. They came smartly packed without being overly packed and wasteful. I hate shipments that are full of packing waste. IW seems to know what they're doing. They're certainly offering the right design for the right price. Love my Outo chairs!
First time customer but won't be my last purchase! The stools arrived quickly and I couldn't be more pleased with the look and quality. I like the slight bit of "spring" when leaning back.
The chair is nice and comfortable for lounging. The design is simple so it has a modern elegance without being overstated.
I love our chairs and plan to order more soon!
Very nice quality. Also very impressed by careful packaging
I purchased 6 of the Black Leather Prouve Bar Stools and they came shipped very well packaged on a pallet. They are just what I was looking for for our new basement bar we added in a recent house remodel. Our house was originally built in 1937 so I was looking for bar stools that were comfortable and had Art Deco influences. The Prouve Bar Stools are a great match, new yet have that older reference. Thanks Industry West
sturdy construction, good design and nice finish
Item: I have spent much time looking for a replacement counter stools that are minimalist yet dressy. The sienna brown color has a slight hint of red but is not overpowering and contrasts perfectly with the tiger eye (color) Ekornes sofas in the same room. The stools are very comfortable and soft to the touch. We love the design and how they work so well with the other furnishings. We couldn't have made a better choice! Service: One stool arrived with a very small tear in the seat. We contacted Industry West, told them of our problem and a new stool arrived within a week. We are very happy with the product and the service. Hope to have them for many years to come!
The earlier review by D.K. describes these stools well with details that the pictures don't show. The gunmetal raw edge steel legs and raw edged steel back are right on for the popular industrial look. I ordered 3 with the walnut seat and the wood finish is sleek and shape is comfortable. The stools have a nice sturdy feel and weight. The best part of my experience with this order was working with customer service. I had some issues and after some emails and a phone call with Maddie it was handled beyond expectations. Favorable experience with my first order with IW.
Great stools for my pub height table. Very comfortable to sit in and great style. Also sturdy and we'll built. Just what I was looking for.
Arrived today in perfect condition. Great for resting feet or a solid but soft cushion for sitting. Highly recommended!
I received this chair today. It is beautifully made. The seat is super comfortable as well!
Very difficult to assemble
The frame is great, but the substrate leather feels and looks like cheap vinyl. The first person to see it asked me why I bought fake leather. Be prepared to reupholster if you like the look!
They may be reproductions but they are high quality. With a balanced weight and sturdiness they are a very true to original repro.
Great pop of color. I tried to order more in white but they’re sold out. Very nice and modern and easy to assemble.
This is a comfortable chair and good looking ( buffalo green leather ). However, it has a weird smell, probably from the tanning process for the leather. Almost two months in and the smell has shown no sign of leaving.
This lamp looks so great in person. It is really a statement piece, and the quality is amazing. I’m so happy with this purchase.
This porker comes loaded with style! I was so surprised and grateful that it was actually better in person.
We worked with Frabicio to discuss and finally place an order for 4 Singapore Club countertop stools. We received them in 2 days as projected. They were packed well , looked great, were well made and sturdy. Wrest work Industry West and to a great salesman a efficient Frabricio who helped in every way
The sofa made my entire home feel complete! It’s like... I don’t need anything else! I can’t find anything more perfect to seal the deal! I can’t stop looking at in on my foyer. It is AMAZING!!!!
We love our Cadrea chair. They’re super comfortable, easy to clean (we have a toddler), and are a simple kind of beautiful. We have hunted and hunted so are so happy to have found the perfect chairs for our space!
High quality. Beautiful.
These stools look great, were easy to assemble and are really heavy so should hopefully prevent tipping over! The color is super fun, too - just what I wanted.
I was looking for a long time to find th perfect chairs for my dining table and finally found it. Very good quality with a sleek and modern design. Excellent communication with customer service.
This ottoman is every bit as awesome looking as I thought it would be. It feels strong and sturdy. It's just such a showpiece. It's my favorite piece of furniture. The only issue I had was one of the leg cap was broken off when I received it but customer service was great with working with me to resolve. I did not want to return it at all so they sent me a professional strength adhesive to try and it worked great. I'm thinking about getting the bench version I love it so much!
Exactly what I wanted. The customer service of Industry West is the best, just take in consideration that it comes in pieces and you need to install it and the table is super heavy,. But it worth it
The delivery process was difficult and we had to push for the driver to actually bring the giant boxes up the driveway. I wish I was warned that putting the bed together would take half my day. It was very difficult and several of the pieces didnt fit smoothly together. The bed after all the drama is still beautiful. I just wish Industry Wish was better at their delivery and customer experience.
These are comfortable stools:) This will sound funny but is true... I really like the the lines and shape of the stool body, except for the metal bar going across the back. This is what we see most of but we’ve learned to position the stool at an angle so that we instead see the parts of stool we like. I wish I loved the view from behind as well.
I purchased two of these to serve as extra floater stools for additional dinner guests at the end of our kitchen island counter & I end up using them every day! Heavy & sturdy enough, but still easy to move around as needed for extra seating. Seat & foot placement make it very comfy.
Looks perfect in our new living room! Stylish, comfortable and sturdy. We love it!
The stools have striking design and are quite comfortable. Very happy with them
Love the design and look of this chair—reminds me of a schoolhouse chair. Not super comfortable because overall it's a small chair including the seat. On the back of the chair, the plywood layers are not veneered which I don't mind, but this isn't visible in the photos. I'd send back for a more comfortable chair at a higher price, but the return shipping is very expensive.
Communication was quick and informative. Arrival of bed was fast considering the slowing down of shipping during pandemic. Bed was heavy solid wood a quality you don't see very often at this price range. The headboard is slanted making it great for reading. Very modern, sleek and stylish. I love it!
These were totally perfect for our table. Delivery was very fast. These are heavy and so well made. Very happy and would buy here again
Perfect addition to my babe cave
I have to admit - these chairs are more petite than I had pictured. Yes, I looked at the dimensions, but that's not the same as sitting in a chair and getting a real feel for the fit and seeing it in the space. I am on the smaller/average size (5'-7" and 140lbs) The front of the seat is high, putting some slight pressure on the underside of my legs. My hips also are ever so slightly wider than the seat itself (again, pretty small in the hip-size department.) These chairs are extremely sturdy and well built. I would not be afraid of them handling someone of greater weight, but a person of more weight than myself is also likely to also be taller, and/or wider than I am, which I would imagine might make the seat size feel a little too petite for their frame - just something to note. The chairs are beautiful, and I am happy with my purchase.
I like it, but not as much as I expected to - the dark grey fabric is a bit dull in color, and there is some obvious ruching at the front center detail.
These stools are a “10”. Priced great, comfortable and very stylish.
Love these barstools. The design is unique but timeless. The quality of the leather/stitching, and the fabrication of the metal are all great. Very happy with the purchase
These chairs are gorgeous! And surprisingly comfortable. We love them.
Very stylish looking chairs. Lots of compliments!
Ended up using these chairs in my remodeled home office where I was looking to add some industrial-style pieces. I purchased the black leather chair pads to finish the look. Could not be more pleased.
I was so looking forward to buying and receiving this table. It's definitely not a cheap table and sadly, we were disappointed in the quality. The chrome legs are little dull and not as shiny as pictured. The stone is beautiful color but the table looks more like it cost $200-300 and not $500.
Arrived in perfect condition with fast shipping. Extremely pleased with the look and quality!
I received my Trace Counter Stools today. They are so beautifully made and the seat is the perfect height for a counter. I previously had counter stools that were too tall. The right height makes all the difference! The seat is easy to sit in for a long period, as well. A+!
Very nice! Statement piece
My friends purchased cheaper versions of this design and it’s no comparison. Ours is quality leather and you sink right in. Industry west was very helpful when we first purchased a chair that was too small. This is perfect.
I get compliments every time I use it! Looks great and works great!
Super comfortable. IW online pics don’t do it justice.
this is a beautiful looking chair. The sleek lines from every angle are a work of art. Comfort? Secondary, but if you are of light build then yes surprisingly so. It's a feature chair of which I believe 2, 3 or 4 would lessen the impact. It needs to stand alone. I love it. PS Please learn to spell excellent.
Great design and quality
I was hesitant to buy these in the caramel color - it looked so dark! And the only other pictures I could see were from the Instagram posts that made the chairs look like a very buttery light brown. But the first 2 chairs that arrived were gorgeous, with a very rich reddish warm hue to the caramel that made my dining table look so inviting, so I ordered 2 more! They don't match the instagram pictures nor really the color online, but I'm quite pleased. So far I've been impressed by the quality, the sturdiness, shipping speed, and I LOVED that they came preassembled in the box and were super well-wrapped. The seats are also very comfortable, I was quite happy with the amount of padding it had (I wasn't expecting too much but I think they did a good job).
I bought one of these chairs in the Boucle. It is stunning and so comfortable. Now I want another one and am checking everyday in hopes of a restock!
This chair is so sleek and really comfortable. It fit in perfectly. So glad I purchased it
Look great and easy to take care of, but not good for lounging for long stretches. The back is too low and the seat too hard to want to sit on these for any length of time. Not my go to chair if I'm going to read a book or do a crossword.
I loved the mid century modern look but lounge effect of these chairs and they absolutely deliver on design for those. They make me very happy seeing them in the space. The 4 stars is for the comfort. Sitting on them is a little stiff for your back. You definitely don’t sink into them like you’d expect from the picture of the sway back. It’s upright and little back support. I’m hoping with more butt love the cushion will give in more so you can snuggle in. Sitting sideways is comfy. I’ve had multiple people sit in it and agree. Customer service was great with shipping and helping us order! But I think I’ve learned I should sit in a chair myself before buying one online....
Perfect bar stools! I love the matcha color. They’re super comfortable and look great.
The table seems very well made and looks super cool. My only complaint is that it looks more neon in the pictures, but in real life the color does not have that bright glow.
Love this chair. It is a little darker than I expected but it is a great green. Super comfortable, easy to pick up, wipe clean. It's great. Stylish design at a great price.
Fantastic design, shipped quickly and packed so carefully, easy to assemble, and supremely comfortable.
I am very pleased with how beautiful these chairs are. They are a great size and are very sturdy. It was a pleasure doing business with Rocco. The chairs also arrived very quickly. I highly recommend Industry West.
Beautiful styling, comfortable for long-term sitting for people of different sizes. Lovely wood color & grain on back. Arrived completely assembled, carefully wrapped & boxed in 2 days(before promised).
Very happy with the chairs, high quality materials, well packed and very comfortable. The leather feels thick and well made, looking forward to see how these age be change colour over time. The courier service wasn’t great, “they lost my number” so it took longer to arrive then expected, but not Industry West’s fault.
The bar chairs look perfect with our industrial kitchen. heavy weight and comfortable.
These stools are wonderful. I purchased four last year for our home. The wood is so soft it’s like butter. Each chair is unique and beautiful in its own way. The curvature of the seat makes it more comfortable than just a flat piece of wood. They look stunning in my home and I’m so glad I found Industry West. I also want to compliment their amazing customer service. We had an issue with shipping and the remedied it immediately. Very responsive and would recommend them to anyone!
Chair sent with a uneven balance along with a black rubber slider to compensate. As if that was not a insult to me (the buyer) the rubber slider did not even fit.
Very comfortable chair and nice contemporary look
These are beautiful and comfortable stools. I was looking for something with a clean look to replace older leather stools (without backs). My husband is in the process of building a new counter-height table out of soapstone and iron and these will be perfect for the new table. These are a great price for great quality, I'm just bummed I missed the big sale.
I dig it
I was so excited to receive these. They are cool but they are very unsteady because the base is not connected at all. They are individual and separate tubes. I cannot recommend this. I had high hopes for it but I am very disappointed in how it is constructed, or rather not constructed.
I was in need of a chair for my computer desk. After much deliberation of the various styles and color combos that Industry West offers, I opted for the blue Habitus. This is my 2nd purchase from Industry West, the first being a set of counter stools. Once again, I am very pleased with the quality, aesthetics and sturdiness. Exactly as pictured and the blue adds a wonderful splash of color in the room. Excellent packing and fast delivery during the holiday season. What can I say..... I love my Habitus! Thanks again to Industry West for offering unique, well-made, industrial looking furniture!
Great quality and style on point.
The Prouve chair is an eyecatcher with its mid-century lines but it’s practical and comfortable.
I love my stools! We were going with the farmhouse look to finish a little guest house. I saw the Facebook ad for these stools and thought I’d give it a shot. They work perfectly in the house. They are very well-built! I was concerned because the very popular styles are light and can rip over easy. These stools are solid and very comfortable. I ordered four. When they came in we realized we only 3 were needed at the counter. Turns out one of them was damaged. The refund process was extremely smooth! Very very happy!
These are great chairs. They are very comfortable to sit in and are made very well. A wonderful investment!
I am very happy with this chair. I purchased the matte ocean buffalo leather and it is gorgeous. The chair is very comfortable too. I did expect the frame to be a little different. The grain is quite rough rather than smooth but it still looks very nice. One other thing worth mentioning, the snaps that affix the cushion to the chair can pop loose if you're not careful when sitting down.
This Cabinet is exactly as depicted on the Website...High Quality beautifully designed piece. Rocco in Sales was terrific in helping with expediting shipping to the West Coast. I will definitely buy from Industry West again.
Awesome chairs; I bought four and then returned to buy fifth and additional other chairs for outdoors! Delivery was also very fast!
Purchased in walnut for my kitchen. The wood itself and the design is so beautiful I can't stop walking in the kitchen to gawk at it.
I received this chair today. I ordered the blue version. The color is rich, with great pigment. The leather is well done. The chair is also extremely comfortable. I bought it as my side chair in my bedroom.
I love the style and quality of the Finch natural leather sofa. The leather is more of a tan color than what is pictured online but it is beautiful leather and seems like it will wear well. The sofa is very firm which I don't love but I am hopeful it will soften a bit with time.
We purchased 5. Pretty stool but very top heavy. Makes it tricky for adults to maneuver without tipping them over and it’s an accident waiting to happen for kids trying to climb up. Wouldn't recommend, just a poor design.
Good quality...as advertised
The design of this chair is so cool! It looks amazing in our house and we love the color. I just wish it had a matching ottoman.
i am in LOVE with these chairs! they feel very sturdy, and the velvet is a beautiful subtle touch to the room. they feel sleek and sexy. i did patiently wait 3 months for them to arrive, but couldn't be happier now that they are here :)
Looks great , comfortable and sturdy!
The stools arrived promptly and in good condition. They fit very well at our kitchen island and were just what we were looking for. I wish the seat was a couple of inches deeper, but they work very well.
Writing this review as I sit in this comfy chair! We got a twin pair for our formal living room. The leather feels great, and the padding is good. It's not cushy soft, but I'd be happy to sit in this chair all evening while I chatted with guests. One thing we love: so much furniture these days has an unfinished side, but these chairs look great from the back, with their patterned stitching that faces folks as they enter the room. This was our first Industry West purchase, and we'll definitely be back as we continue to furnish our home.
Bought with the two matching hero chairs. The sofa is glorious. Love everything about it. Great for naps...way comfy. Love the design and material and color. Fits well in my LR. Awesome!
They are heavy- nice bar stools! The main problem is that the bolt holes going into the cushion do not line up correctly. It’s maddening! But 2 screws seem to hold them together for the time being. Also the cushion could be a little thicker.
These stools are great. Sleek, comfortable and with a low back which offers support, comfort and style.
Excellent tables. Fit perfectly with any layout/design.
Love these stools! They are sturdy and look amazing.
This nightstand is just the perfect size, especially for small space living. Wish it came in more colors. Its design is unique, with flowing lines. I'm not aware of anything like it on the market currently. What also makes it useful as well as "pretty" is all the storage space it has in such a compact space. I am totally delighted with my purchase!
Great size, clean look
This is a gorgeous chair. We got the leather cushions--great quality leather and cushions are wonderfully firm.
Ideally suited for our newly renovated sushi + saki lounge. Super durable, industrial-chic, masculine, utilitarian, but with a very nice aesthetic. Overall a great addition to the space and very stable and comfy to hang for periods of time.
Comfy,nice size.
High quality! Came almost assembled. Adjustments very easy. The only negative is very heavy. But they look so good, and such high quality I did not take off any stars for it.
I don’t know how it would work as a table — the top has a slight bowl-like depression that results in a non-flat surface — but it’s beautiful as a stool. (The bowl-like depression makes it more comfortable.) We use it off label as a shower stool and it couldn’t fit the bill better. The chunky, earthy, yet sophisticated design stands out.
I wanted something that sat like an Adirondack chair with a smaller footprint and cleaner style, and this fits the bill! Very comfortable sitting angle, nice style and I love that they’re stackable and easy to move around. Bought 4 of them in black to surround the fire pit, and they’re working well for outdoor movie nights too. Very comfortable for extended chill sessions. Solid customer service, too. The color I wanted was out of stock but I was able to place an advance order and take advantage of a promotional discount at the time. I’m keeping my eye on the site for additional pieces that fit my home and will check here first for future furniture purchases.
Beautiful and well made
Very well made. Great new addition to the kitchen!
We ordered this chair for a desk chair. It's very sleek, and exactly as we expected
Perfect lounge chair. Gorgeous and feels great.
It's sturdy, strong, and stands up like a proud tree! I am extrremely happy with this lil chunk of goodness sitting next to my chair!
The wood finish is much nicer than pictured. And the metal frame is lighter almost stainless steel look. (love them)
We just got this chair and absolutely love it! It is well made, comfortable, and great design. Adults and children in my family all like it. I’m an artist and can easily sit for hours painting. I like to put my feet up on the leg bar. We will for sure be purchasing another soon.
Unfortunately the quality of the Canon chair was pretty disappointing - both the condition of the leather (many spots where the brown leather was scuffed down to white) and the chair construction (feels very sloppily put together, and one chair is significantly off balance to where it wobbles even on carpet). I ordered 2 chairs in the Corda leather, and they just don't justify a $500 a piece price tag.
Love the table. It’s exactly as described . Very well made and solid, beautiful design
Table top comes in a wood crate so you will need some tools to open it. Even if they say no tools necessary to assemble. The frame is a nightmare to put together. The holes for the bolts are not matched up well to attach legs. I had to get my super to come and use a special Allen key drill bit to get the bolts all the way in. Finally, after everything was assembled and leveled, the table top did not fit perfectly. It has a slight wobble and squeak to it when you lean on one side. Not what I expected from a table this expensive. It’s a shame, because it is pretty.
I purchased three of these stools in the copper tone. They were put together when I opened each box, which was great. They are very sturdy and the wood color matches several pieces in my home. I had purchased 3 other sets from various sites and these were the perfect height and style I was looking for. They are a bit pricey, but these will last a long time. Would recommend these counter stools.
Loved the product, quick shipping, excellent experience. Love industry west.
Wonderful chairs, heavyweight, substantial and eye pleasing
The whole ordering process was seamless! Easy to use website, order placed, fast shipping in a secure package. The products from IW are always super high quality and very unique.
I like this ottoman; it fits perfectly in my small entry space. Color is muted, but reflects the photo. Super firm, which suits me. Customer service was awesome: they helped me out on shipping and the representative was top notch.
The table is gorgeous. I was nervous that the finish would be rough to the touch but it is silky smooth. It came packaged extremely carefully and the delivery person was very helpful. I've already had several compliments on how elegant the table is.
Love the chairs! Great quality and look!
The quality and look of this piece is amazing! So happy with Industry West, their customer service and overall quality
Love my pieces from industry west. They are VERY well made and look fantastic.
Chairs are great. For the cost, I was surprised that they needed to be assembled. But really like the comfort
Love my terrazo table! Shipping was bit slow and assembly a little complicated because of the weight of the terrazo. The packaging of the product was not that good, I would have expected better packaging considering the brand. Overall, I’m happy with my purchase.
I highly recommend working with this company, not only because of the quality product but the superior customer service. We had an issue with White Glove Delivery, the subcontractors used for delivery, and Rocco and David from IW dealt with the issue so professionally. You don’t find that very often anymore.
I love my new chairs. They complement the space perfectly, and are even more comfortable than they look. They're easy to clean, and extremely sturdy while lightweight to carry and move. I had an excellent experience buying from Industry West.
A really great chair.
Charming and cozy!
It is comfortable and very stylish. But please note that the metal frame is gray and the leather is much lighter than the picture shown. I still loved it but it was a bit shocking since I was expecting a black metal frame and darker caramel leather tone. I’ve previously own Industry West chairs and will continue to purchase from them. They have great customer service and warranty.
We ordered 3 different styles of chairs and love all of them. They are sturdy, great workmanship, and beautiful! Thank you!
I was so pleasantly surprised by how solid a piece of furniture this is. It’s just heavy enough to feel substantial but still easy to move around the kitchen. It has a very modern, matte, unique appearance. We got the black and I love the leather pad on the seat, which makes it far more comfortable than your regular stool. Huge fan & will buy more from Industry West!
Counter chairs are well made and absolutely gorgeous. I originally picked the wrong height by accident and Industry West helped fix the issue quickly and efficiently. Can't ask for more.
God help the husband tasked with carrying this thing into the living room. It weighs as much as a small family. But once in place, it’s solid horizontal stability transforms a room. We love it.
Very nice purchase!
I think I sat on or looked at every counter stool ever made. I even went to the IW store in NYC and every local furniture store around me (there are a lot).. I had a relatively short list of requirements: Had to look good, sit comfortably, have a back, easily cleanable for two small kids. I had my eye on a few stools nearly 3x the price. It was challenging to find a style that wasn't too starkly modern yet blended with our "classic modern" gut-renovated 1900s row home. The sling is perfect! It is comfortable for long hours of sitting, has a supportive back, slim profile that complements the kitchen, and finally, is child safe and easily cleanable (my 2 and 5 yo can climb up and down themselves)s. I purchased the black and wood combo. I also purchased aftermarket leg caps from another company to ensure no scuffing of my floors.
High quality products
I got two of these beauties for my living room and I think they make my living room look more updated and fill out the space. I have a sort of transitional couch and two mid century chairs and I love the mix.
We bought two for our loft and love them! The foot rest, being able to swivel, and the attention to detail on these is top notch. They are heavy (in a good way) and stay where you want them. Highly recommended!
We bought 6 chairs and 3 counter stools and only 1 of the cushions had the holes in the bottom line up with the holes in the chairs. Extremely frustrating. And won’t be surprised if these eventually poke through the top.
These are the most comfortable dining chairs EVER, made for leisurely dinner parties full of good friends, food and wine. On top of that they are beautiful. The design of the frame of the chair means they don't feel bulky or overstuffed, but instead are sleek and minimal. Love them!
These two black nesting tables are awesome. They are exactly as depicted and described. The black wood finish shows nice grain and the metal base is perfect for our office vibe. Delivery was timely and the packaging kept products safe.
I waited a year and a half to purchase our long term counter stools and these are perfection! I previously had purchased four stools from a big box retailer just to get us through and not to my surprise, all had broken feet on them without a few months. Enter these from Industry West and they are a solid and reliable breath of fresh air!!! Each stool arrived as one whole piece so no assembly was required. My active family loves them and we highly recommend these counter stools!
Love the chairs. Heavy and solid. Great quality and the same chairs you find in any high quality bar or restaurants.
These chairs are beautiful. So many great details that don’t come across in the photos. The blue cushions are beautiful and the wood looks and feels high quality. The only issue is one of the chairs is a little off balance and wobbles. I think I need to add another felt pad to one corner, but that was disappointing because they were otherwise perfect.
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