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Coleman Reviews

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Coleman Furniture, a leading furniture brand, has been providing customers with high value furniture at competitive prices for over 20 years. As one of the first online furniture brands, Coleman offers a wide range of manufacturing qualities in contemporary to traditional styles. They have a solid reputation for customer service. However, in some cases, customers have noted that the delivery times may be longer than expected with some have reported challenges with returns.

Furniture Scores

Overall Score: 8.7/10

Customer Satisfaction: 8.8/10

Price Value: 8.7/10

Price: $65-$7075+

Return Policy: 30 Days with Restrictions

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Coleman Specifics

Making a name for itself in the early 2000s, Coleman Furniture has been providing its valued customers an extensive selection of high-value furniture with a streamlined online shopping experience, competitive prices, and professional white-glove delivery services. Their diverse product range caters to a variety of styles, needs, and budgets. By staying true to their core values of affordability, value, and convenience, Coleman Furniture remains a go-to brand for savvy shoppers.

Coleman Furniture has garnered mostly positive reviews from customers. The lower priced products have been met with mixed enthusiasm, while some complaints have been registered regarding delivery times and return policies. Overall, Coleman offers high value products and well-regarded customer service, leaving most customers satisfied.

Material Quality

Coleman Furniture is a well-established brand that prides itself on its commitment to both quality construction and affordability. By sourcing budget-friendly materials alongside higher-end ones dependent on price point, the company offers a versatile selection of furniture pieces. One of the brand's most notable strengths is its selection, selling furniture from brands using both mass-produced construction and traditional techniques. However, some customers have expressed dissatisfaction with lower-priced products, noting they often lack the durability and longevity that more expensive items possess.

Coleman Furniture's Top Picks

Coleman Furniture shoppers are excited about certain pieces time and time again. We will discuss the ins and outs of the top picks:

#1 Sofas and Sectionals

At Coleman Furniture, you'll find a selection of stylish and comfortable sofas and sectionals to fit your budget. Whether you're looking for a low-priced, ultra-affordable option or a high-end leather masterpiece, the company's over 35 brands have something for every taste. With prices starting at an affordable $319, customers appreciate Coleman's variety. However, some complaints have arisen regarding lower-priced products' durability.

The pros: Coleman Furniture offers an extensive collection of sofas and sectionals in various designs and styles.

The cons: Customers have raised concerns about the quality of certain affordable sofas.

#2 Bed Frames

Coleman Furniture offers a vast assortment of bed frames that cater to various preferences. Their best-selling mid-century modern wooden frames evoke timeless designs, with a sense of casual sophistication. Prices start at a reasonable $329, making Coleman frames accessible to many. However, even though customers appreciate the durability of these frames, some have reported concerns about lower-priced products lacking in sturdiness.

The pros: Consumers can find a variety of high-quality bed frames with unique designs at accessible prices.

The cons: Some customers have complained about the lower quality of lower-priced bed frames.

#3 Dining Tables

Coleman Furniture also offers stylish, high-value dining tables that are designed to blend seamlessly into any modern home. With a focus on contemporary designs, their offering features a striking blend of wood options and glamorous statement pieces, balancing construction and aesthetic appeal. Prices start at an affordable price of $119, making them accessible to a wide range of customers who prioritize both fashion and function. While there has been some disagreement about the durability of certain table tops, customers appreciate the unique craftsmanship overall.

The pros: Dining tables in a variety of designs and styles offered.

The cons: Dining tables with easy scratching have caused concern from some customers.

#4 TV Stands

Coleman Furniture offers a collection of TV stands to complement a wide array of styles and screen sizes. With a plethora of media consoles and TV stands crafted in rustic and traditional wood designs, shoppers are happy with the quality of their purchases overall. With prices starting at $99, there are rare instances of complaints about craftsmanship for lower-priced offerings.

The pros: TV stands with prominent wood accents can be found in a variety of designs and styles.

The cons: Rare reports of low-quality TV stands mostly limited to lower priced options

High Value Offerings: Browse Wayfair TV Stands
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#5 Outdoor Furniture

Coleman Furniture offers a variety of stylish outdoor furniture pieces, catering to a range of budgets. Their selection includes comfortable chairs and couches, as well as practical coffee tables and side tables. With an array of designs to bring a touch of relaxation to any outdoor setting, prices start at under $100 and range up to more expensive options. Overall, Coleman Furniture's outdoor furniture line offers good customer satisfaction.

The pros: Coleman outdoor furniture offers a wide selection of products with good customer reviews.

The cons: There are some higher prices.

More From Coleman Furniture's 2024 Catalog

There is even more furniture to choose from at Coleman Furniture. Here are some of the other top options from shoppers:

- Accent Chairs

- Bedroom Sets

- Home Decor & Mirrors

- Coffee Tables

- Office Furniture

Coleman Furniture Alternatives

This is still a great time to shop for furniture online. Depending on where you buy, you can save $100s for quality pieces that fit your individual style.

If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2024 Furniture Stores.

...or jump right into the #1 rated value furniture store, Wayfair.

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Browse Coleman Customer Reviews

The delivery guys were great

The delivery guys were great! Did exactly what they needed to in order to get my couch down to through tight fitting basement stairs.

Loving our armchair

We are absolutely in love with this product. The armchair we received is beautiful and great quality. The communication was fantastic and shipping updates were received regularly.

Whole process was quick & easy

Whole process was quick & easy. Fast shipping!

Fantastic Service

Coleman was so easy to work with. We'd shopped the retail stores and then discovered them online. They had the very best price of all AND provided exceptional white glove delivery service at no additional charge. We prefer phone contact and they answered our questions completely and took our order over the phone. They continued to keep in contact with updates on delivery. Delivery was very fast and on time, with constant updates - so appreciated. We purchased an Ashley double power recliner which is serving us well. I would go back to Coleman in the future for any additional purchases. Totally satisfied with their company.

I purchased an ottoman from Coleman’s…

I purchased an ottoman from Coleman’s furniture. I requested delivery. I was so surprised how fast my order shipped! I already received it after only 3 days.

Wonderful product and pricing

Wonderful product and pricing. Great customer service. The couch is absolutely stunning and much larger than expected.

Living room set

Order number: ******* The sofa and love seat set is lovely! The delivery men were super nice and left no packaging behind, just a living room set ready to sit on and enjoy.

Quick shipping but order arrived…

Quick shipping but order arrived damaged.

Great looking table!

I am well pleased with this puchase, looks great and was shipped quickly. also was in good condition which sometimes is the opposite

Our entertainment center was delivered…

Our entertainment center was delivered earlier than the original estimate and was assembled quickly and correctly. The back panel of one piece was damaged in shipping and a replacement panel was sent to me in short order and a technician came and replaced the damaged panel with the new one within a week of the replacement arriving.

Awesome service

Love the updates and the carrier service was great! Very happy with the entire process!

The furniture was top notch

The furniture was top notch. We ordered the Elyza Sectional. It’s super pretty and comfortable. We were skeptical tbh but satisfied after it arrived

Best Couch!

This couch is amazing and the delivery went well! I wasn't home but it was easy for one person to move the boxes into my house from the patio. I had to move them when I got home. Also it is the most comfortable couch I have ever had. The fabric is soft and very durable! *******

Large Reclining Sofa

I ordered a reclining sofa and it was delivered less than 2 weeks. The deliver was excellent, arrives when they said and 2 guys were super professional. Very happy with the whole process.

Review

Your customer service representatives were very professional and courteous and helpful. We are disappointed in the quality of furniture we received. The company needs to have better quality control.

Excellent communication

Great online buying experience for a large furniture item. We were kept apprised of dates and status throughout the shipping process. The items were delivered and set up in our home extremely professionally. Would definitely order from them again!

Happy Customer

First, you had a better and more reasonable price. The online ordering was quick and easy to use. Most importantly you were able to deliver the console table one day early and was much quicker than other vendors selling the same table. Opps… and I love the table!!

Worst delivery time

I bought a sofa on Coleman's website about 1 month ago (I still haven't received it). I received 1 email with the deadline of the 20th of August, and now I received another one from the 25th of August, that is, until when will they change? Do i buy another sofa elsewhere or wait? LIARS...they changed the date again.

Went well

Went well - they came in & set everything up like I asked

Specs online are confusing

Specs online are confusing. States need 3 inches from wall but does not include chaise, only recliners. Chaise needs 18 inches. Now we have chaise that only lays back 3 inches. Layout diagrams do not call that out either.

Cali modular couch

I love it, but 2 months was a very long time to wait for it. My patience was at an end by the time it arrived. Also, when ordering it i was not given the option of white glove delivery (an additional $200 by the way).

Happy with new couch

My order number is *******. Placing the order was easy. The couch arrived in less than 4 weeks. The delivery people were friendly and did a good job. The couch arrived as expected and undamaged. Happy with my experience.

Generally pleased

The white glove service was excellent. One of the bookshelves arrived with the frame damaged (a large chunk was out). The White Gloves pointed it out, documented it, and provided a marker to cover it up. When we unloaded the shelves, we were disappointed to discover that one of the shelves had a badly-damaged corner that had been "repaired" with light beige epoxy-like material, then carefully concealed among the stacked and bolted-down shelves. While I disappointed to discover that some of the construction was stapled (for these prices, I expected sturdier fasteners), the overall look is pleasing.

Leather couch

The sofa looks fantastic in our sunroom. It is not only beautiful it is comfortable too.

Order 6269550

Good experience so far, several follow up emails to update on shipping dates is very nice. Awaiting final piece to get delivered … Order *******

Great Couch but Poor Delivery Experience

I love the couch, I do wish the overall height of the couch to include the back and arms were four inches higher. But love the size and the 'cloud' ness. The delivery was a nightmare. They gave me 12 hours notice of delivery. I called to reschedule as I'm in the Army and I cannot take off with such short notice. I was told they couldn't give me more than 12-hours notice but would deliver the following. The following day, the couch was delivered and left in the lobby of my condominium building. 6 MASSIVE BOXES left for ME to move up 5 flights, unpack assemble, and dispose of. Not sure why I even paid for shipping and handling! I recommend Coleman Furniture find a different delivery company in the DC, VA and MD area. I would not purchase again as I'd hate to have to deal with mess again.

Great value

Great value, beautiful design, and fabulous quality. Delivery was on time and friendly.

Great experience from ordering to…

Great experience from ordering to delivery. They were also very flexible with delivery dates.

I love Coleman Furniture

I love Coleman Furniture! I found their website while looking for a new sleeper sofa and love seat! So many choices were available and the information on dimensions and fabrics helped me find the perfect match for our bonus room! The cost savings on this set was much better than other websites. Delivery was about 3 weeks, which was wonderful! The "white glove" local delivery company did a fantastic job of getting it up to the second story of our home and they set it up for us and took away the packaging material. They also had us look it over for any damage, but, it was in perfect shape. We couldn't be happier! I highly recommend this company!

Happy

Bedroom set is perfect. I just want to stay on my bedroom now

Damaged Items Assistance

Our cocktail table arrived damaged and our end table never arrived. I worked with Cyra in customer service and she immediately took action to correct both problems. She had exceptional communication and advised me every step of the way. I would purchase from Coleman again knowing they stand behind their orders.

Not A Trust Worthy Company

I wouldn't recommend them. Aside from the terrible rude customer service who are based out of another country. They ship everything from California and charge you $500 to ship any items back which they don't let tell you in their terms and conditions that they don't have any warehouses other than the West Coast. Also, they charge you on top of the crazy shipping 15% restocking fee. Not a very honest company. You're better off ordering from Wayfair they have much better customer service and more agreeable terms and conditions.

So comfy! Beautiful design and well made.

I love my new Coleman couch! It's a beautiful design that is the perfect size for my apartment. It is made well and a good sitting height.

I will not purchased furniture from…

I will not purchased furniture from this company again. My wife and I had purchase Ashley furniture nightstand to complete the master bedroom set. This nightstand was packaged damaged at the point of origin. Coleman did offer to send replacement parts. There were no visible signs of damaged to the box it was shipped in. If the box was damaged we would have immediately inspected the nightstand. The back of all 4 rails should be secured with screws & they are not. The bottom base is cracked and itappears that it was NOT assembled correctly & then was dropped & then packaged in the cardboard packaging. Replacing the drawers will not correct the problem. I am forwarding more pictures. I will escalate this to the Better Business Bureau if necessary to come to some type of resolution.

Great experience

I've ordered night stand online (Order# *******). Item description provided all necessary information to make a decision. Ordering process was smooth. Item arrived directly from manufacture and it was perfectly packaged and no damage. The only downside is that I was not able to see tracking info on Coleman Furniture.

Beautiful dining chairs

I ordered two beautiful white side chairs. They matched the description on the website exactly. Perfect color. No defects. Quick delivery. The entire process from ordering to delivery was seamless.

Fantastic quality and professional…

Fantastic quality and professional delivery. We had one small part defect and the support team made it feel like they cared about the issue more than I did. Their communication throughout the process was helpful and reassuring.

If you're on the fence, just do it!

I was hesitant to purchase a couch fully online without ever sitting on it or seeing it in person. However, the reviews were remarkable with plenty of in-home pictures showing off how beautiful and well made their items are. I bit the bullet and do not regret it. Coleman was extremely communicative about shipping delays and kept me informed throughout the entire process. Delivery was about 2 weeks earlier than anticipated and was very quick. My only complaint is that I was told "white glove delivery" was included in my purchase. However there were no gloves worn by the 2 delivery men and they actually left several greasy marks on the couch which I noticed upon their departure and documented with photographs. Luckily I was able to clean those spots easily but it was frustrating. Bottom line- we all love our new couch and have already shared the link to purchase with a couple friends looking! Thanks Coleman Furniture! *******

Amazing company!

Coleman furniture is by far one of the best websites to order furniture, the huge selection, the ease of use, the customer service, and the amazing free shipping and in home setup!

Amazing

Like always Coleman is the company for my furniture needs. I love my new bedroom set. Highly recommend this company.

Excellent service

They were helpful online and over the phone kept me informed and the couch is great quality

Love the finished product

Love the finished product. It was fast and the delivery was so professional.

Great price

Great price and timely service

In love!

I love my cloud couch! It's so comfortable and fits the aesthetics of my house perfectly! The color is natural

Great service

Great service, smooth transaction, fast delivery

Shipping hiccups but quality furniture

Quality furniture! Only unsatisfaction was with the shipping company changing delivery days after confirming, no showing up on delivery day because verbally "they forgot your couch at the main office" after I took the day off to accept the delivery. Not calling before they arrived on the 3rd delivery day after scheduled delivery timeframe. That said, it was delivered within the same week as originally scheduled. Upon delivery, the gentlemen was very kind and attentive. The product is very nice especially for the price paid.

The best

Christine assisted on ordering the sofa and updated me with any details needed. Delivery was quick and they took care of everything.

Worst Order

I have had nothing but issues with my order. Been 2 months and still don't have my furniture that showed stock on website. The first try showed up to local delivery damaged. So they ordered another. Been 1 month since that date. Been 3 weeks just in transit according to customer service. They make cancelling or getting any type of compensation very hard and impossible because all they do is refer to terms and conditions and don't care about customer service and helping out customers. Would never order from this company again.

I will order again my best furniture…

I will order again my best furniture comes from them. Leather love seat and couch are exceptional. Bar heights chairs are sturdy and great quality. Everything is set up by the delivery guys they do a great job. Highly recommend Coleman furniture and not afraid of ordering on line… I pretty picky too.

These people are crooks

These people are crooks. I made a purchase online with their furniture company. Well apparently they use different people to ship the furniture. The warehouse called me to schedule delivery. I took off work to be at my residence the day it was scheduled. No one showed so I called numerous times to get information. The warehouse told me they made a mistake and don’t deliver to my area!!!! Yeah, this is AFTER they set up a delivery date and didn’t show up!!!! Then I get in touch with Coleman furniture and let them know the issue. Instead of fixing this issue, they said they were discussing with the warehouse if they actually could deliver it and I told them because the bed wasn’t delivered and we have nothing to sleep on. We had to go to our local furniture store and buy a bed so we would not have time to wait for them to work out this issue with the warehouse. They then proceeded to tell me they could refund the money but they still have to charge me a cancellation fee. This was their fault. They did not deliver what they promised they did not fix the issue and then they are still trying to collect money for something they didn’t provide!!!!! This is thievery! I would definitely not recommend this furniture company to anyone else, and I sure will never be using them again.

Love it!

The couch was easy to assemble and is very comfortable! Very happy with our decision Order *******

don't buy

don't buy. this store lies to you with the delivery time. send notices always changing the delivery date. RUN.

Worst customer service ever

WORST customer service ever! Ordered a sofa and it took literally 7 weeks only for it to arrive damaged and dirty! They only have option for "white glove" which means they deliver and unpack for you. You will not get anything back if it's damaged bc they make you sign off on all this paperwork before they leave. Even when they delivered it with the shrink wrap still in tact! We opted to unpack it ourselves and later found out that it was damaged and dirty. Immediately I sent pictures of before (in shrink wrap) and after (unwrapped and set up) to customer service of the damages and us believing it was a used piece, they refused to help because we signed off saying everything was in good condition. I will NEVER recommend coleman furniture to any of my family or friends and strongly urge them not to purchase though coleman even though it is slightly cheaper. I paid for a brand new piece of furniture, I should get a brand new piece.

Great Prices

Service was great as far as ordering. Terrific prices and quality. My only issue was that I thought since my items are super heavy that they would schedule delivery and set up. The boxes showed up in the hallway of my apartment building and I had to pay a neighbor to bring them inside. I left a message with customer service but no response back.

Best couch ever!

We have had this sectional for a week now and we absolutely love it! The delivery and set up were great! This couch is so comfy and comfortable. We definitely recommend!

Will be back

Easy check out and ease of delivery. Delivery duration might be long but I was in not rush so it did not bother me! Will be coming back for more

Stay away!

Ordered a couch June 9th. It was cheaper than in the Ashley’s store so I didn’t mind if I had to wait a little longer. It was suppose to be delivered the end of July. Evey 2 weeks I would get an email that it will be shipped in 5-6 weeks. I canceled the order and went to another store and our couch will be here in 2 days. They did t give me an issue canceling. (Hopefully I get my refund) I’m mad I wasted so much time you might have to pay more somewhere else but it is worth it.

Great experience!

Website was easy to use, purchase was flawless. Item arrived as ordered with no issues. Order# *******

Very professional

It was a seamless process. I was updated every step of the way through to delivery into my home, which was completed without issue. I would definitely buy again and recommend to others.

Great!

Great communication and very friendly delivery team.

Wall unit

I like it but not what I expected. I thought the shelves of a deeper, and I thought it was a lot longer than what it said.

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