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Castlery Reviews

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Spring 2024 Updates: Castlery is currently delivering in stock items in 2 - 4 weeks in most cases. Recent customers mostly mention smooth deliveries and high quality products for the price.

Castlery is an innovative furniture brand that is 'turning the tables' on online furniture shopping by making accessible, well-designed furniture. By focusing on long-lasting craftsmanship rather than cheap 'fast furniture,' they maintain approachable prices. Customers describe some of the sturdiest designs for the price with rare complaints about delivery and returns.

Furniture Scores

Overall Score: 9.4/10

Customer Satisfaction: 9.3/10

Price Value: 9.4/10

Price: $59-$4699+

Return Policy: 14 Days (20% Fee)

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Castlery Specifics

Castlery is one of the most interesting online furniture stores with its highly rated, sturdy furniture that ranges from timeless mid-century to more modern designs. Their mission aims to go beyond on value with moderately competitive prices but longer lasting construction.

Overall, their customers have responded well to Castlery, describing mostly durable furniture for the price. With responsive customer service, most buyers also describe smooth experiences when ordering.

Material Quality

One of Castlery's foundational differentiators is their focus on solid construction. Contrasting themselves with 'fast furniture' stores, which oftentimes focus on ultra-cheap materials and construction techniques that last only a couple years, Castlery focuses more on solid wood construction where it matters. Also, with free swatch delivery, something that is hard to find in this price point, customers of sofas and chairs describe mostly exceeded expectations.

Castlery Top Picks

Castlery offers a wide selection of furniture. We'll go through the most beloved product lines according to customers and discuss what differentiates them from other stores, and report on any drawbacks that customers describe.

#1 Sofas & Couches

The top product line for Castlery customers are their sofas. Their prices are competitive, under $2000 for non-leather options and include mid-century modern, traditional, and even ultra-modern styles. Their upholstery selection focuses on the most popular design trends with white, gray, and muted tones. With helpful filters like seat depth, softness, and comfort, customers report mostly good experiences with comfort and quality with rare exceptions. Those who respond the best are those with more seat depth and added comfort.

The pros: Competitively priced, on-trend sofas. Well liked by customers.

The cons: Rare complaints about delivery issues.

#2 Dining Tables

Castlery's dining tables are known for being very sturdy with solid wood construction including those made with ash, acacia, and walnut. With many mid-century designs with flaired leg styles, they also offer marble table top options. With a multitude of lengths and extendable versions, most customers can find something that works for them for under $1,000. Customers are generally delighted with their new tables and describe simple assembly.

The pros: Solid wood mid-century modern dining tables. Well-reviewed by buyers.

The cons: Rare complaints about delivery and design.

#3 TV Stands

Castlery's TV stands focus on wooden designs with mid-century modern styles. Most frames are made of solid woods with engineered wood backs and feature either metal or solid wood legs. With honey, walnut, or natural acacia color options, they do well matching contemporary modern and mid-century spaces alike. Buyers report well-built TV stands with designs they are happy with. Rare mishaps mostly mention delivery.

The pros: Beautiful designs. High ratings and moderate prices.

The cons: Rare disagreements about delivery.

#4 Coffee Tables

Coffee tables are living room essentials, and Castlery's options offer mostly wooden designs, but enhance the space with artistic accents such as rattan, lacquer, and glass. With prices that average below $500, their Andre Coffee Table is one of the most popular. It offers 2 table heights and rotatable storage for multiple orientations. Customers respond well to their coffee tables, but some have described making mistakes with coffee table height so make sure to double check the dimensions.

The pros: Innovative and stylish coffee table designs. Highly rated.

The cons: Some designs shorter than expected.

#5 Bed Frames

Castlery's beds are mostly upholstered with wooden accents like legs or headboards. Their most popular is the Seb bed, with a solid acacia frame and graphite fabric upholstering in the headboard. These options offer prices averaging below $1,000, which is very competitive for the construction and materials used. Buyers have many good things to say about these bed frames when it comes to durability and design. Those with rare issues mostly describe longer deliveries.

The pros: Well loved upholstered beds with wood accents for competitive prices. Buyer reports describe good sturdiness.

The cons: Rare instances of delivery delays.

Castlery's Alternatives

Despite challenges over the years to the supply chain and sourcing high quality materials, it is still one of the best times to be an online furniture and home decor shopper. Depending on where you look, you can save $100s for higher quality pieces that can fit even the most unique style.

If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2024 Furniture Stores.

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Browse Castlery Customer Reviews

Great experience, superb product and service!

Great experience with our purchase from Castlery, easy to navigate website (super user friendly) and ordering / delivery was really smooth! Customer service even helped to bring forward our delivery when requested, which is really nice of Castlery. The desk was exactly as advertised on the website and described, quality is really good and we highly recommend the purchase! Definitely a five star brand (product and service!) ...thumbs up!!

Great size! [Pebble Loveseat]

This couch was the perfect size for our bonus room. The green is lovely and true to the online photos. The fabric is softer than expected and feels durable. Really pleased with this purchase!

Great range of products - top service

Great range of products. Ordering and delivery worked flawlessly.

Great end to end experience

The store staff are very helpful, very nice to browse and try pieces in the store. I got the Tana sofa and a rug and both are great quality for the price and look lovely in my apartment. Delivery smooth and quick. Can't find anything to fault!

Not Worth the Headache

Terrible experience buying from here. First, they messed up my order, then expected me to hold the furniture for return (two huge boxes in my apartment) with no anticipated pickup date while they hold my refund hostage. On top of that, I can't submit an actual review because they handle their own review platform. They told me I would hear from the shipping company 4 days ago to schedule the return and haven't heard from anyone. Still waiting on an update, but I'll likely just dispute the charge with my credit card. Don't buy from them unless you want a major headache. The monitor their own reviews, so what you see on the website is not accurate.

Easy and efficient

The sales staff in store were really helpful and the ordering and delivery process was easy. Good job.

Great, high quality table [Seb Extendable Dining Table, 59"-78.7"]

We just recieved this table and are so pleased with the quality. We know we will have it for years and years. The wood grain even flows through the extendable fold in the middle, making it look seamless.

soft and brings out all the colors [Desi Wool Runner]

I needed something for next to my bed, and this runner works perfectly to help bring out the colors of my bed, bedding, wood floor and wall and tie it all together. it also is soft to the touch. My pup likes to lay on it as well

Love these chairs! [Riley Dining Chair, Set of 6]

These chairs are perfect! Excellent quality and look beautiful. I was a little nervous because they are a little wide but i am able to fit 12 chairs around my outdoor table. The double wire will stand up wonderfully and the cushions are firm but comfortable. Trust me…just order them already, you will love them!

Not our last purchase

Our Castlery experience has been nothing short of splendid! At the store, the sales executives were really patient to give us time and space to browse the furniture. When we have made our decision, the sales executives were then really helpful in attending to our multiple queries and even offered insights based on previous customers' reviews. We will definitely head to Castlery again for our future purchases. Highly recommended!

Oval Jute Rug [Marc Oval Jute Rug]

this rug blends seamlessly with our hardwood floor. I love it!! It perfectly tones with the dining table as well

Obsessed with this sofa! [Pebble L-Shape Sectional Sofa]

The Pebble L-Shape Sectional is our dream sofa! It fits perfectly in our apartment and it's great for hosting friends and family. We paired it with the Nova Cotton Area Rug and they brighten up the room together.

The bed is good

The bed is good. It would be nice if delivery didn’t scratch the wall.

Maui Sofa and coffee table...delivery…

Maui Sofa and coffee table...delivery was scheduled in the window promised, delivery was quick and efficient and most of all we are really happy with the Maui sofa and coffee table they look great...quality seems great for the price as well. Nice.

Sturdy and well designed [Vincent Dining Table, Walnut]

Love love this table and its round corners. Its a good size and very sturdy!

After sales support was brilliant

After sales support was brilliant, was accommodating when I had rescheduled the delivery twice. Delivery was on time and the team was friendly. Will buy again!

Kelsey Dining Table [Kelsey Marble Dining Table, Walnut Stain]

very good quality dining table. the marble top is very sleek. love the design on this table. I wish the table was a taller by a few inches. otherwise, it is perfect

Owen Chaise Sectional Sofa Walnut

I was at your showroom on 26 June. I was looking at the Owen Chaise Sectional Sofa Walnut. Your sales assistant, Angela Nikki approached me. She explained that I can use the 3M fabric cleaner to clean the sofa set or machine wash delicate. Hence, I purchased the set. After purchase, i received many emails on the confirmation, receipt, when I want the delivery, delivery confirmation date. On the day of delivery, 1 July, the guy called up before delivery. They were very professional in fixing the sofa set. I am very impressed by Castlery service. Kuddos to all!

lovely chair! [Edith Cane Chair, Black]

The chair is lovely and easy to put together. However, it is not as padded in the seat as the picture and the product seem look to be. This is not the worst problem - the back of the chair is rough to touch and actually splinters off - and a visitor actually got a splinter in a finger when he grabbed the back of the chair. I have been trying to thoroughly examine each chair, and "trim" the protruding pieces - what a pain!! There are so many. I would not purchase this again.

Perfect! Just what i was hoping for [Harper Side Table]

Very unique and high quality, the doors make it so special, i really love my purchase and would highly recommend. The shipping was pretty quick too.

Love this chair! [Austen Chair, Walnut]

I looked a REALLY long time choosing what DR chairs I wanted and I'm glad I did! They were just as advertised. I like the lower profile of the back of the chairs. They don't rise very far above my table. This give me a better sight-line from my LR and the south facing window in the DR. This is my 1st purchase from Castlery and it was the best one yet! They were prompt, extremely communicable with even a call back the day after I received the chairs to see if I was satisfied. Nice service!

Chic mid century night stand [Seb Nightstand]

This is a high quality night stand. It can also be used as a side table. very nice.

Broken used sofa was sent after 1 month

Ordered a sofa. Arrived 3 weeks later while their warehouse is in 5 hours driving distance (was in-stock). The boxes were arrived with major damages. Inside sofa were damaged also. Castlery requested many evidences (their email languages are very aggressive. “Unless you provide all of the required information, we will not initiate any actions” etc). They agreed to replace but the replacement is 1 month later. The item is in-stock in a warehouse within the same state, 5 hours drive distance. I don’t understand the 1 month replacement lead time. The way sofa is packaged is unusually poor. Basically, the sofa is in a box with a thin plastic film only. No foam/cushion to protect. The shipment is originally caking from China. So, there is high chance to have a damage no matter what. Also, screws sets were in the separate boxes. Inside the boxes, screws were scattered. That is because those screws packages were opened by previous customer and returned. I see some tapes from previous customers to put those screws in the original plastic cases in very bad manner. Those were clearly a returned items. Sending a used/returned product as brand new is a major issue.

Very modern [Paloma Bouclé Armchair, Storm Gray]

These chairs are very beautiful, the texture of the fabric adds a great detail, they feel sturdy and so comfortable!!! This surprised me but they hug your back and provide good support. Everyone at home preffers them. I highly recommend.

Most comfortable sofa I have had [Lucas Performance Bouclé Sofa]

The whole sofa was delivered as full. So no assembly is required. It is amazingly soft and comfortable and fits perfectly in a small space.

It’s a statement to my living area

It’s a statement to my living area. The cushions are so comfy that we don’t want to get up once sat on it.

Looks so restful... [Dawson Bed]

...feels like an opportunity to work in bed. But I love the style of this bed frame. Not that you should, but you can just rest your phone on the side of the bed instead of on a nightstand or under your pillow. Also, sitting up in bed is so comfortable. I ended up working late one night and taking my computer with me to bed to finish up. My cats love sleeping on top of the thick headboard too.

TV console [Strato TV Stand, Long]

It took us a long time to finally find a TV console that fits our style and our use case. We were able to fit out TV and center channel. Very happy with the construction and materials.

Luka review [Luka TV Stand, Walnut]

4.5 stars - looks great and no assembly required. Only area for improvement - sometimes the sliding door gets stuck on the metal track, would be great if it the sliding was a bit smoother

Very high quality table! [Seb Extendable Dining Table, 59"-78.7"]

I was so impressed with this table when it came out of the box! The finish is beautiful and a subtle rustic look. Easy to put together but it is VERY heavy, so definitely a two person job. The leaf is really easy to open and looks great!

Terrible service

Their policy is horrendous. Their policy is once purchase, it’s your problem. They are not willing accommodate customer’s need unless for an additional charge. Please don’t purchase from them unless you’re 100% sure.

Beautiful table! [Seb Dining Table]

I was impressed with the rustic appearance with mid century style of this table. Perfect size for our extended family without having to have a leaf. Love the 71” size!

Great rug! [Aziza Area Rug]

When I vaccuum this rug, it fills the canister with floof in a matter of minutes- expect this rug to shed a lot! It is however super comfortable and cozy, and looks great. If I were to order this again, I would have gotten a darker color or something that doesn’t show dirt for under the table, might move this to a different room.

Classy yet sturdy dining table [Vincent Dining Table, Walnut]

Good quality make with great design. Complements the interiors perfectly

Beautiful, as pictured [Tana Chaise Sectional Sofa]

I’m satisfied with this couch. It arrived promptly and was easy to set up. It is relatively lightweight, and my husband and I have easily moved it from room to room. I love the light grey color and legs (as pictured) and found looking at photos from reviews to be helpful in determining true color. It is somewhat stiff but I think it will soften and be more comfortable with time. I have young children and have found easy enough to clean/dab off messes.

Perfect dining table and customer service! [Lily Dining Table]

A very solid dining table can fit 4-6 people and it is beautiful from all angles! The first one arrived with cracks on the side. I contacted customer service and they were very responsive and ordered a replacement for me. Overall good experience and love the table!

Furniture quality [Lily Sideboard]

First off, one of the packing crate had some external damage done by a forklift when delivered . Happy to say that the packing of the individual kept any internal damage at bay. Secondly, assembling the furniture was a snap, and turned out to be very sturdy. Thirdly, the quality of the items was top notch! I have no issue in recommending Castlery furniture.

Harper TV Stand Review [Harper TV Stand]

Amazing peace, I am obsessed with it. I knew that I needed to have it. Delivery was on time, the packaging was great to ensure the piece to to me intact.

Excellent online furniture store with…

Excellent online furniture store with physical store for customers to view and experience the items. We love the store almosphere and the staff there are friendly and helpful. We bought the Seb series TV console, dressers, dining table and bench.We are happy with the product design and quality. I am going to buy the dining chairs now! :)

We ordered the Sorrento Dining Table…

We ordered the Sorrento Dining Table with 6 Chairs. Both the shipping box and the dining set inside arrived heavily damaged. We either got a used dining set or the factory has major quality control issues. Castlery took the table back and issue a refund without too much headache, which is why we give them 3 stars.

This ottoman is a nice add-On! [Todd Ottoman]

If you bought the Todd sofa and have enough room in your living room, get this ottoman! It's a nice add-on and turns your sofa into a sectional! I love it, it became my favorite corner in my living room now.

Poor design - metal cross bar [Miles Extendable Dining Table, 59" - 78.7"]

This table is nice to look at, but there's a major flaw in the design: the metal crossbar. While the description states that the height of the table is 43.3", the measurement from the floor to the bar is actually only 20". With 2 chairs on each side, your knees will constantly be hitting the crossbar. My partner and I are of average height (6 feet and 5 ft). I was given a $150 credit to use but this can only be redeemed as a "voucher" if I spend an additional $1,500. Frustrating policy.

Mid century TV stand [Seb TV Stand, Long]

sturdy nice looking TV stand with wooden texture. Well packaged delivery.

Beautiful! [Peri Coffee Table]

Was worried that it would be too low, but it works well with our sectional. Looks great in the room. Good price, fast shipping. This is our second piece from Castlery and we're really loving their stuff.

In love with this coffee table! [Cupid Coffee Table]

During COVID, we got messed around by so many companies that gave excuses but we got so many things from castlery and everything was perfect, timely delivery, great communication, easy assembly! Loved the experience.

Nicely qualify and good fabric [Madison Sofa]

Looks similar to the description and much better lighter colour shade. Good back support and cushioning

My new favorite piece [Odette Performance Bouclé Sofa]

I couldnt love this sofa more, its chic and modern and i have gotten so many compliments on it already

Love It [Doris Bench]

The bench is great. Very sturdy and comfortable. It feels like it will hold up well. I love the blue color.

The wood bedside table I have purchased…

The wood bedside table I have purchased with them recently are very good quality in term of the wood material and also the workmanship, definitely would buy from them again.

Great! [Adams Sofa]

Very soft and comfortable sofa even after 6 months of use!

Poor Customer Experience & Couch is CHEAP Quality

First and foremost - Adams sectional is CHEAP quality. Don’t waste your money. The quality of the couch is reflective of the customer service, too - which is where I’ll spend the majority of this review. I have had a horrible experience with employees who work at Castlry. When I kindly asked if they would be willing to honor their Memorial Day special to my recent $3,000 purchase (I purchased something days before the special went live), they told me while they are capable of it, they will not. When I inquired as to why this was and asked to speak to someone on the phone, I never received a phone call. Instead, a supervisor herself said that they do not tolerate "harassing communication" - evidently, which, me seeking "clarity" and asking for better accommodation was interpreted as harassment. While I do apologize that this was their interpretation, what remains clear is, this company tolerates poor professional skills and a lack of care in communicating with customers timely. If you don’t want to just go off my review, read the plethora more reviews that emphasize how poor the customer service is. I have called and left voicemails multiple times during working hours and no one answers or returns my calls. I've asked via email for a phone call as I felt this would be easier/more efficient and was refused as well. When I expressed that I had already waited a long time to finally receive a response, I was told opening another support ticket would be redundant — all the while refusing to show any empathy or emotional intelligence. If me asking for help and clarity is considered “harassment” then their unwillingness to help or accommodate causes me to feel “discriminated.” I will not recommend this company to anyone I know nor will I ever give my business to them in the future.

Sleek and comfy [Jonathan Chaise Sectional Sofa with Ottoman]

I am so happy to have Jonathan sofa after so much search. It is so comfy with the right firmness and looks very modern and minimalistic. The only issue is that the size of each module is different. However, it does not bother me a lot.

Good quality furniture

I purchased the Harper TV Console from Castlery and the quality is great. The sliding doors allow flexibility and provide a good hiding spot for all the messy wires, gadgets such as the TV box and game consoles etc. Delivery of the item was prompt as well.

Excellent Quality [Seb Extendable Dining Table, 59"-78.7"]

Love this bench! Amazing design with good quality of fabric, and most importantly they comfortable!

High quality chairs [Seb Chair]

Theses chairs are amazing. Very good quality and will have for years to come. Arrived fully assembled!

I am delighted with my dining room, very good quality, it re [Seb Extendable Dining Set for 6-8]

I am delighted with my dining room, very good quality, it reminds me of my childhood because of the natural nature of the wood

Fit nicely to the 2.4m table [Rio Teak Dining Bench]

Just nicely fit n can hide below the 2.4 m table when not in use

The best purchase [Mateo Leather Sofa]

The couch is so comfortable and deep. There is enough space to lounge and put your feet up. We are so happy we finally found the perfect couch!

Shes a beauty! [Adams Chaise Sectional Sofa with Ottoman]

Very easy to put together!!! I do think this sectional is on the firm side but I personally prefer that because overtime I know that will change. But the cushions are VERY comfortable and the seats are nice and deep!

Love our new sofa [Jonathan Chaise Sectional Sofa]

It is hearty, comfortable, and exactly the right size for our space! Our family of 4 can comfortably fit, along with the dog :). The color is very beautiful and unique. If you're on the fence, go for it!

Pretty table but finish is already fading [Vincent Dining Table, Walnut]

We really like the look and feel of this table but the finish on the wood is fading already after less than a year of very light use. Unfortunately, significant sections are off-colored now, and the wood looks cloudy and cheap. We didn't put any chemicals on it, nothing hot, and we keep it very clean. Our cheap tables from big box stores have definitely held up better than this one. For the price, I expected way better.

Gorgeous table [Seb Dining Table]

We are absolutely thrilled with our purchase. It is even more beautiful in person, and one nice surprise is that it seems to wipe clean even when my kids draw on it. I spent a long time looking and have no regrets!

Perfect MCM with a touch of glam [Desmond Armchair]

This chair is exactly as described, and we love it. It fits perfectly with our mid-century modern/glam living room. It’s firm, but not hard, the fabric feels durable, and it was super easy to put together! I’ll be buying more from Castlery for sure.

Great bench for 3 people [Miles Bench]

I purchased this with miles table set. It is a quality bench. This could be a great stand-alone bench as well without a table. Highly recommended.

Perfect center-piece of my living room [Owen Sofa, Natural]

The product is just what I needed for my living room. The color on sofa matched what I saw in the website! As a plus, the sofa was delivered a week earlier than the initial estimate!

Great Chairs [Miles Chair]

Surprisingly great quality chairs. It is delivered as a set of two fully assembled.

Happy with purchase [Seb Sideboard]

Came assembled which is a plus. Just have to screw in handles.

Really love this product [Hamilton Round Chaise Sectional Sofa]

This sofa is brilliant white sofa,which can match any color of floor. Nice and eligant design

Easy assembly, comfortable quality [Doris Bench]

I mix and matched because from the photos the bench that goes with the Seb table looked like it would not be as comfortable as the Doris Bench. It isn’t quite the right length for the Seb table, but it works for me and it’s very comfortable. I would recommend it.

Comfortable matching chairs [Joshua Chair]

Great matching chairs with table and sofa. Brings out the classic wood furnishing that is both cosy yet luxurious

The perfect sofa we were looking for [Jonathan Chaise Sectional Sofa]

We have been looking for sofa for a long time. This fits perfect for dark color floor.

Classic style chair [Seb Chair]

This chair looks ordinary but it blended in when it mixed with the chair with cushion. Bought two and another two with cushions. And voila! My dining table looks so elegant :)

Great job by Najib showcasing…

Great job by Najib showcasing Castlery’s collection

Great for your feet! [Tait Pouf]

This is NOT a pouf; it's much better because, unlike the limpness of poufs, this is sturdy. It works also as a makeshift table because of its sturdiness. Beautiful minimalist design and color.

So comfy [Pebble Loveseat]

The couch is so cozy and easy to out togethsr! Absolutely love

Nice design [Jaxon Coffee Table]

Nice design. Very simple and sleek. And excellent service

Quality TV Stand [Luka TV Stand, Walnut]

Stand came 100% assembled with shelves already mounted. FYI - the shelves come installed and you cannot adjust their height.

Our new cottage by the Sound [Remi L-Shape Sectional Sofa]

This apartment size couch fits beautifully in our new little home. It is made with quality fabric and comfortable to lay on. Cushions are firm at first but loosenup a bit,highly recommend this product! And Stella loves it too!

Stylish and Cool! [Ellis High-Back Office Chair]

Comfortable and cooling chair. Comes with few adjustable back recline positions which make it suitable for study and relaxation.

Nice table [Rio Teak Dining Table]

Was looking for other model but decided to take this instead

Excellent Quality Stool [Abel Leather Counter Stool]

The order and shipping process was efficient and fast. The quality of the stool is excellent and it is very comfortable to sit on. It fits well under counter height island. Very easy to assemble and sturdy when put together. I will be ordering more of these stools for my home.

Very comfortable! [Seb Bench]

We purchased the seb bench along with the extendable table and chairs, we love the cushioning and how comfortable it feels. Amazing quality and design.

Favorite Boucle Swivel Chairs! [Amber Bouclé Swivel Chair, Snow]

Oh my goodness, these boucle swivel chairs have quickly become my favorite chairs in the house! I am so impressed with the quality and sleek design! If you are in the market for swivel chairs these are the ones!

Stunning wood [Mika Side Table]

The most lovely side table. I get frequent compliments!

Love this desk [Parker Desk]

This desk is great! It has great features like soft close door and was easy to assemble. I would recommend using two people to lift it. It's made from Walnut which is heavy, but the craftsmanship is top notch.

Sturdy and classy bed [Seb Bed]

Bed was good quality and punctual. Highly recommend this. Bed is very sturdy, no creaking.

Awesome Experience & Fast Shipping [Hamilton Chaise Sectional Sofa]

I ordered this sectional from Castlery after many ups and downs from other companies. The sectional arrived two weeks before my original quote. The quality straight out of the box is very nice. I specifically chose this sectional for the obvious aesthetics but also the solid materials used to build it. I love that Castlery also offers additional coverage. Will update review to see how it wears over time but so far very impressed. Be sure to measure before purchasing.

Don't Waste Your Time

I wouldn't waste your time buying furniture from this company. I purchased multiple furniture items for our new home in July (over 3,400 dollars in furniture). The first order was fine. The second was sent to an incorrect email. I couldn't find the order anywhere. I called the company and asked them if they had any orders going to our address. They said no and advised me to dispute the charge with Paypal. What followed was two weeks of going back and forth with customer service people. I offered to make an alternative form of payment but they said they wouldn't accept that. So after weeks of failed communication, they canceled my order and told me to reorder it. ). At this point, I'm going to be waiting weeks to get a desk I badly needed for work. Customer service is slow and unresponsive. Also - take note - the phone lines are utterly useless. They are only open at 1:00 a.m. EST (which is really crazy for a company handling these kinds of payments/transactions). It was such a stark difference from the customer service that I received from Wayfair. This is actually my first time investing this much in furniture, and I really felt like the company took my money and then spent no time trying to help or resolve the issue. It's just a shame. Considering the amount of money my husband and I spent here, I really wish that we would have been treated better by the customer service team.

Classic & Comfortable Bed Frame [Adams Bed]

I love this bed frame! It is a beautiful neutral color that goes with any decor, and it's a nice soft material. It was easy to put together - I liked that all the parts were stored in the headboard so there were no scattered items in the box.

Wonderful customer experience

Great quality! Hassle-free from purchase to delivery. All was awesome!

Had a delivery with white glove…

Had a delivery with white glove scheduled they dropped the boxes off in the glove and left. I had to do a charge back on my card to get them to actually attempt to come and finish out the order. Then when the delivery company came back over a week later they told me that they had no idea what they were doing.

I love our sofa . [Owen Chaise Sectional Sofa, Walnut]

I love the color and contradt to my gray /blue walls . I added a xmas pillow and cream throw for accent . It is comfortable and love the wood legs the cordinate perfect with my hard wood floors ! Love

Love! [Adams L-Shape Sectional Sofa]

I absolutely love the color of the pearl beige. It’s the perfect neutral that blends with both cool and warm palettes. The cushions are firm but not uncomfortable. Overall great quality for the price!

Pretend I’m your best friend…do not buy this table [Vincent Dining Table, Oak]

Let me first say this, we have yet to eat at this table. So far the only thing we have done together as a family is play Clue and Life. I have folded the occasional load of laundry on it. And I sat down and did bills on it one day. There are marks ALL OVER this table. My daughter also opened a baby bell cheese on it the other day and I still cannot get the marks off from it. If you have a family and you plan on touching this table AT ALL, please do yourself a favor and go somewhere else.

Shady and deceptive

Around October 19, 2022, I was referred to Castlery by a friend and received $100 credits for the referral promotion. The promotion stated I needed only to spend $500 or more in order to use the $100 credits. I also referred my friend for the same promotion shortly after, who made a purchase around the same time I sent out the referral. His promotion stated the same thing. I was supposed to receive the $100 rewards credits for referring him within 2 weeks of him receiving his order (He received his order November 11) I had to reach out to customer service on December 1st in order to get the credits to be successfully applied to my account. Upon checking the account, the referral terms changed from the original $500 minimum for every $100 credits, to $1,000 minimum for every $100 credits. This is shady, deceptive, and unfair for customers that already had credits. There was no notice of this, nor was this stated when I signed up or when I referred my friend. When reaching out to Castlery directly, though email and a phone call, they were very unhelpful and seemed uninterested in this issue.

Happy with purchase [Harper TV Stand]

TV Stand arrived and was package securely. It was easy to put together. Only have to attach the legs. Sturdy and vintage looking. Happy with my purchase

Love this coffee table! [Andre Coffee Table]

Looked at a lot of different places before settling on this. Its great quality and perfect for out game room. Bonus - no assembly needed! Highly recommend it!

Great Curves! [Brighton Oval Dining Table]

Loving the shape and wood tone of this table. Absolutely gorgeous. Well made and meant to last!

Happy Customer [Todd Sectional Chaise Sofa]

So happy I found Castlery! I live in a small condo in the city and struggled to find a couch to fit the narrow space. This sectional fits the space perfectly! Shipping was fast. Very easy to connect the pieces and love that i can add on pieces if i move in the future. I was worried it would be too low but its great for my small space. Really opens up my living room.

Don’t order if you want to receive your furniture..

I ordered a couch from Castlery and half of the couch was delivered incorrectly. So half was the right couch and half was a completely different couch. It has been 3 months and I can’t get them to deliver the correct couch. So I have a couch that can’t even be used. The customer service is horrible and I would recommend shopping anywhere else so you don’t waste thousands of dollars.

Great product [Seb Extendable Dining Table, 59"-78.7"]

I bought this table along to the seb dinning set. We are very happy for making decision to buy this set through online webside that we did not think about before. Very satisfied!

Beautiful chic chairs [Desmond Armchair]

I love these chairs. They are a little hard to sit on but i think will use they will ease up.

Love it! [Sateen Duvet Cover]

Very soft and cozy fabric. Great cover for this cold Fall season hoping it’ll be cool for summer.

In love

I absolutely love my Adams sofa and the coffee table. It is so elegant and the sofa is so comfortable I want to stay there forever. The delivery was on schedule and the items were all in good condition.

Great quality! [Seb Extendable Dining Table, 59"-78.7"]

The wood is solid, sturdy and amazing quality. We loved how it looks, feels and once it is extendend, it can easily fit 6-8 people. Also, great for all sizes of individuals, I am 6’6 and my wife is 5’3. Very satisfied with the purchase.

A Happy & Satisfied Customer

We bought Hudson bedset (king bed frame and 2 Nightstands) from Castlery. Dealing with the frontline sales was great with queries addressed promptly. Although there was a delay in the delivery schedule of the bed frame due to shipping delay, Castlery was transparent in their communication with us and offered alternative options including cancellation and refund. We chose to keep our order. Finally products were received in good condition.

It was perfect! [Seb TV Stand, Long]

Bought another item from Castlery! Order went through quickly and easily. The delivery driver turned up on time and I was happy with the delivery service and the product. Almost my whole house, furniture's are filled with Castlery! Value for money too!

Comfy without lack of design [Ethan Sofa]

great sofa which offers comfort and design! perfect for every home

Love our Seb Table [Seb Extendable Dining Table, 59"-78.7"]

Love the rustic look of the Seb table. I dont have to worry about my son scratching the table with his cars.

Comfortable! [Vincent Chair, Walnut]

Always found it difficult to find comfortable dining chairs, the cushions on this really help! The backrest also curves in a way that really helps support your back when sitting down

Comfortable sofa

Like the design. Spacious and comfortable sofa.

The Perfect Complement! [Nova Cotton Area Rug]

This rug is so subtle and goes perfectly with our Pebble L-Shape Sectional. We love the ombré touch and think it really ties the room together!

Nice look and very comfy! [Owen Chaise Sectional Sofa, Natural]

I am looking for a sectional sofa for a relatively small living room and this one meets my expectation 100%! Look exactly like the product image & description and its also very comfortable!

This company leaves MUCH up to you.

Totally inept delivery service and this company has been less than helpful re this issue. Would not recommend unless you have months to deal with them. They seem unable to communicate with the delivery folks to assist in dates ignored when guarantees given, offers to meet their delivery and escort to destination. Would have done anything (almost) to help them do their job but alas....nothing

Delivery is prompted as per schedule…

Delivery is prompted as per schedule time. Transport and installation of sofa done in good professional way. Items received in good original condition. We love the capella sofa that have chosen. Thank you Castley!

Comfortable chair and reasonable price [Ellis High-Back Office Chair]

Comfortable chair and reasonable price.Clean look and recommended to friends and families

Beautiful Design! [Harper TV Stand]

We love Harper TV stand! Nice finish with unique design. Plenty of storage space. Would definitely recommend!

Lovely Dining Set [Seb Extendable Dining Set for 6-8]

This Seb Dining Table set fits perfectly in our dining area. The leaf extender is perfect for hosting more guests… We are very happy with our new table :).

Love it! [Hamilton Sofa]

This couch is great quality its super comfy and looks exactly like the picture online. Its low to the ground and a beautful white/beige woven texture i love it!

Exceeded expectations [Mateo Leather Sofa]

Smooth delivery, easy installation and soft, buttery, comfy couch! Great quality. I definately recommend for a sleek, modern, minimalist feel.

Sturdy, space saving table [Theo Round Dining Table]

The table was fairly easy to put together as long as you have another to help. Its great for a small dining space. I like that it had a tempered glass top, but I am not entirely in live with the blue-ish tinge to the top. I wish it was more of a pure white top. Overall, a nice buy.

Fantastic [Pebble Chaise Sectional Sofa]

Great couch. Extremely soft and smooth. Super comfortable to lounge on and watch movies. Modern appearance. Zero complaints. Extremely thrilled. FYI I spent 3 months looking for a couch. Really took a long time and this couch delivered in everyway.

Love this [Owen Chaise Sectional Sofa with Vincent Coffee Table]

This couch is fantastic. Super comfortable with deep seats and supportive pillows. Fits perfectly in our apartment space. Even though it is a lighter color, the texture/coloration up close looks like it would hide any staining fairly well. Our dog approves :) We had the delivery team set it up so I can’t speak to how easy it is to do yourself.

WOW!!!! [Ethan Armchair]

This accent chair is what I had been looking for to complete my space. The detailing around the bottom makes it pair well with the cupid coffee table that is also offered by Castlery.

Quality Wood, easy to assemble [Seb Bed]

This bed came in 4 boxes and was about one hour of assembly- simple to assemble. The wood is heavy quality and the fabric on the headboard feels very durable. My biggest complaint is the shipping. At $149 per item shipped, this is exorbitant.

Worst furniture & service!

Hi! I got a brand new leather sofa from then which was filled with toxic fumes & it has made my 3 year old & my husband and me sick with bad allergies. I even called them trying to explain the same asking for an exchange & nobody called me baxk. Instead I got an email stating how come I didn’t tell their delivery personnel the same? How could I tell the delivery ppl when the sofa opened & I spent time on it is when we realised the smell & how unwell it made us. They refused to reply to the other emails or give us a call back, this is despite me making it clear I’m happy with an exchange & no refund. Just to clarify my intentions. Extremely upset & disappointed. Not sure what to do now !

Really comfy [Kelsey Chair, Walnut Stain]

Great dining chair. I spent hours working while sitting on them and they felt great all the time

Modern, chic, comfy [Todd Extended Sectional Chaise Sofa with Ottoman]

Pros: - very well-priced modular sofa - neutral color that's easy to decorate around - comfy seats with retractable attachment clips between sections Cons: - feet are made of a plastic blend with some imperfect edges so when I was pushing the pieces around it did scratch up my hardwood floor a little bit - The piece that the alligator clip attaches to is pretty close to the ground and quite sharp metal, another risk for scratching hardwood floors if not careful

Love it!! [Wayne Sofa]

Just perfect for our little apartment and we are actually thinking to get the armchair as well!

Horrible Company, Customer Service, and Delivery Experience

I ordered the Harper TV console table and have had the worst experience with any furniture company to date. I was promised a credit to my credit card if I purchased furniture and then the price dropped within 30 days of purchase. I instead received a credit to Castelry when I requested a credit of $250 that I can't even use unless I spend $2500 plus $99 in shipping. Their customer service representatives are responsive, but will not make exceptions for their own representatives' misinformation. I do not recommend purchasing anything from Castelry just based on the principle and gimmicks surrounding their consumer protection. Working with RXO, their delivery service, has been an equally horrible nightmare. They do not work with you to schedule deliveries and change the date to fit their needs. I have been trying to get my piece delivered for 3 weeks, and still have not received it. If I want to pick it up on my own, I have to go through Castelry to get this approved, and then pay more to do their job for them. I usually do not leave reviews good or bad, but my experience with Castelry has been egregiously terrible, and I would love to spare anyone this experience by just encouraging you to shop elsewhere.

Sturdy bed [Seb Bed]

Very well built and study bed. Liked the rounded corners since it helps prevent bumping into the bed in small areas like our room.

Stylish and Sturdy [Harper TV Stand]

This exceeded our expectations: it's incredibly well-made, solidly built and just plain good looking! If you have a 65-inch television, this is a great option. Very pleased with our purchase.

I do not recommend buying from…

I do not recommend buying from Castlery! I have purchased from countless furniture stores and I am shocked by the disorganization of their delivery, as many others here are pointing out. Their delivery service ghosted me on my delivery day, yet my account continues to indicate my couch has been delivered (spoiler: still no couch). I’ve been told my couch is lost and a week into my issue I have zero update on what they plan to do about that. Reading these reviews it sounds like I could be waiting months! It’s also interesting to me that I can’t leave this review on their site. I can’t speak to the quality of their products, but operationally they are a mess and it looks like I’m going to have to dispute my charge through my credit card and look for a replacement couch through a more trusted company. Bummer.

Cute chair [Lily Chair]

The gold backing of this chair is my favorite part, it seems durable though not the most comfortable . Very good overall

Legs were uneven [Seb Nightstand]

Arrived assembled just need to screw in the handle. Wasnt too happy with the legs. It was uneven. Room is carpet so it was not wobbly. But if place on non carpet flooring than definitely would noticed the wobbling.

Excellent Quality and Look [Vincent Coffee Table Set, Walnut]

Exactly as pictured. Easy to put together. Looks high quality and feels pretty high quality.

Great Look, Minor Flaw [Seb Coffee Table with Storage]

This was one of our first purchases as first-time homeowners so we were looking for a high quality piece that would last for years to come. The coffee table was easy to assemble, looks great as advertised, and is of high quality. The one flaw that stops me from making this a 5 star review is how difficult it is to pull out the left storage drawer. It snags and is difficult to put back into place. Other than that, we love our coffee table and how much more it makes our condo feel like a home.

Stylish and High Quality [Seb Bed with 2 Nightstands]

We received our Seb Bed with 2 nightstands in safe and secure packaging and we couldn't be happier with our purchase. The material is solid, strong and fits perfectly in our space. We are satisfied with the Seb design and will be adding more to our collection!

Elegant dining table set [Seb Extendable Dining Set for 4-6]

Love the color and it matches with my flooring. The table is extendable therefore its great when we have gatherings at home.

Oval rug for my dining room [Marc Oval Jute Rug]

Really loved the size and texture of this rug. It complements my dining set and brings a very warm feeling to the space.

Amber Swivel Chairs [Amber Swivel Chair]

The color was exactly as described and quality great. Assembled in 5 minutes.

Love this sofa so much! [Todd Side Chaise Sofa]

The sofa is so cute and Very well made, the delivery was smooth as well. I got so many compliments from friends about this sofa. Definitely a great purchase. I would say it's comfortable enough, a bit firm but that's the look I'm looking for, love the clean lines.

Obsessed!!! [Lily Sideboard]

Beautiful and very well made. It will last a lifetime. So happy we chose this piece. Plenty of storage as well.

Sturdy, come with 2 chairs assembled [Seb Chair]

Two chairs in the order. They are really sturdy! And the flatness of the seat makes my back feel so good! It fits very well with my whole seb sets like coffee table and tv Stand.

Chairs are really comfortable and nice [Seb Chair]

These chairs are really comfortable, bigger that we thought, sturdy and super nice, we are happy with them, totally worth it.

Good Experience

It was easy to change the delivery date when my reno was delayed. Although the delivery men were late by 15-30 min, they called about 30 min before the end of the delivery timing to check if I was okay with the late delivery timing. They also fixed up the bed frame swiftly.

Miles Study Desk

Have been using the Miles study table for 1 year now. It is very sturdy and the woodgrain has maintained its colours despite the table being partially exposed to afternoon sun. A very practical unit with storage and display areas. Wonderful addition to any bedrooms.

Love this chair! [Lily Chair]

We ordered the Lily Chairs along with the Lily Dining Table and this set is beautiful! The chairs are larger than expect, my 6”5 husband fits in them perfectly!

Perfect Couch to Cozy Up On! [Sorrento Sofa]

This couch has been an excellent addition to our outdoor patio! Veey comfortable, very well built, and eye catching with the sleek lines! Bought in Oat Beige and love the color! Would recomment the covers as well to protect your investment!

Bed room set [Seb Bed with 2 Nightstands]

Quality and look .Good product with good quality.We loved it

Extremely poor customer service

Extremely poor customer service. They would only take a return with multiple pictures, 20% restocking fee and possibility that you still wouldn’t get even that partial refund. They don’t exchange out. They don’t refund but only customer credit. Tyler was responsive but unhelpful and unwilling to make exceptions. While they have a relatively good product they could use some help on how they manage unhappy customers!!! Definitely not customer obsessed at all.

Lexi tufted bed [Lexi Tufted Bed]

Comfort beautiful elegant! My husband n i love it

Sleek with ample space [Adams Armchair]

This is such a comfortable chair wrapped in a beautiful package. Sleek legs, sturdy frame and enough space for two average-sized adults to snuggle up (hence why we removed the side pillows).

Perfect couch [Adams Chaise Sectional Sofa]

We ordered this couch in early 2020 and have been enjoying it daily since. It has a nice delicate footprint, but the fabric is sturdy, stain resistant, and SO soft. It's comfortable for a full night's sleep and still looks great in year 3!

horrible quality and returns process is awful

I'm not "authorized" to leave a review on their site so will leave it here: purchased the Tana Chaise Sectional. It is a very uncomfortable/springy and does not provide good support, gives us back pain. We have to constantly adjust the back cushions to get comfortable. The seats are not long enough and feels as if you are sitting on the edge of a sofa. Tried to return - they will ask for a lot of information and photos. A deterrent to prevent customers from returning items. After answering all their questions, they will take a 20% restocking fee and additional $50 repackaging fee if you threw out the original boxes. Realistically, customers will throw out the boxes bc they are ginormous and will take space. It is also impossible to find cardboard boxes about the same size, they are ginormous boxes. Another deterrent. This company sells low quality furniture made in China using nice imagery, and use their return process and fees in hopes that customers will keep the item. Read the fine print, do not order from this company.

Great stools for my kitchen island [Abel Leather Counter Stool]

Good-looking stools that are perfect for my kitchen island! I am happy with this purchase

Beautiful extendable table [Miles Extendable Dining Table, 59" - 78.7"]

I just love this table. It is so easy to open and looks great.

Luxurious sofa [Isaac Leather Sofa]

Classic design with great comfort and matches our woody interiors perfectly

Good quality and light weight [Andre Coffee Table]

Good quality and light weight and perfectly matches our interior furniture

Lovely table [Kelsey Marble Dining Table, Walnut Stain]

I love how this table can be casual or dresses up , the marble top is heavy and durable . I plan to keep this for a long time . I just wish there was a third larger size option

Versatile! [Seb Bench]

We bought this bench with the matching table and chairs and are very happy with it so far. We love the option of using this in addition to the chairs when the table is extended. Quality is great.

Comfortable [Ethan Right Hand Facing 2 Seater Sofa]

Length fits nicely in a small space. Just the right firmness for us.

Happy with the experience

I kept an eye on a Castlery's sofa from two months ago, and finally decided to buy it. Bought it through website, it was an easy breezy process, they also highlight important things, such as delivery date and option to dispose existing furniture with a very reasonable price. After finishing my purchase, a few hours later, I got an sms to book slot for my delivery. And after seven days of waiting, the sofa is here! Was assembled and set in my living room quickly, they were within the time range too. So happy with my purchase and experience with Castlery.

Beautiful and comfortable [Hans Sofa]

Beautiful sofa, perfect for my room. Comfortable and I'm not the only one who loves it.

FANTASTIC GREAT QUALITY SOFA [Verona Sofa]

I loved the Verona sofa & was looking for new living room furniture. I had white Ikea furniture, but 6 cats made it difficult to keep up. This khaki silver velvet is high quality. The sofas come in big heavy boxes. The delivery men were excellent. You'll need a screw driver or drill to attach the brass legs. The quality is exceptional. The seats are firm & comfortable.

Great couch [Isaac Sofa]

This couch is perfect for my space. Comfy and looks great.

Sleek and modern [Adams Chaise Sectional Sofa]

I couldn’t love this sofa more. It comfortably seats 4, while 2 adults can lounge laying down comfortably. The fabric is the perfect combination of grey and beige. The fabric also has enough color variation and texture to hide light staining over time.

Favorite New Side Table! [Mika Side Table]

We love our new side tables! The beautiful shape and wood tone is beautiful. And what a fun surprise in the soft close drawers!

Colorful & Comfy Arm Chair [Adelphi Armchair]

This is a comfy chair for reading or for your dog to take a nap on! The pop of bright color was just what I needed for my bedroom.

Beautiful bed [Adams Bed]

This King bed it very beautiful and well made! I thought it would be more grey due to the photo, but ivory/beige it sure is. Still love it! Now i need new Bedding!

LOVE this couch! [Pebble Chaise Sectional Sofa]

Couch is sturdy and comfortable. Easy to put together. Only con is that its not very deep. We plan to order an ottoman.

So happy!! [Seb Extendable Dining Set for 4-6]

I could not be happier with the Seb dining set. The chairs are so comfortable snd looks better with my decor then I imagined. It was fairly easy to put together. The packaging was the hardest part as there is a ton of it! Haha I highly reccomend this set.

Bench [Doris Bench]

We are using this bench for when we put shoes on to go out. It can be used as a dining table seating as well. I was also able to add 3 baskets underneath to hold shoes and dog leashes.

Clean look and best price [Hudson Bed]

Good quality and good price and very comfortable and clean look. Recommended to friends and family

Compliments the sofa perfectly [Hans Ottoman]

This ottoman is the perfect little side kick to the lovely Hans sofa. Super comfortable too.

study and beautiful table! value buy [Miles Dining Table]

the table is very beautiful and exactly what we hoped. The color tone is what we want, on the lighter side as well. It's very study and I think it's going to be lasting quite long.

Will absolutely never buy from Castlery…

Will absolutely never buy from Castlery again simply because the delivery service they use in Oregon is INCOMPETENT. It’s been weeks and still no couch, only three failed deliveries because the delivery company does not communicate or look at the notes for this delivery.

Chic and practical [Harper TV Stand]

Great quality and design. The sliding doors and curved edges are my favorite parts. Highly recommend!

Love our new table [Kelsey Marble Dining Table, Walnut Stain]

Very stylish. The marble arrived pristine. Check the care instructions before cleaning.

GORGEOUS & GREAT QUALITY [Lily Chair]

These chairs are very sturdy, comfortable & great quality! My husband and I own a carpet and upholstery cleaning business & this material will clean up great when the time comes. Do not hestiate to purchase these. Also, Castley has a great customer service team. I had a few questions about shipping & they were very helpful and respnded quickly.

Love this couch! [Hamilton Chaise Sectional Sofa]

This is a very beautiful couch! Super easy to put together and very high quality. It is mid height off the ground and very comfy to sit on!

We love this dining table! [Seb Extendable Dining Table, 59"-78.7"]

Table is sturdy and the texture is actually nice! You should note though that if you want to use it for kids to seat and draw, you do need to put some smoother surface underneath. We are really happy with this one.

Lots of options for different sized…

Lots of options for different sized homes, durable furniture that comes in great simple colours

Paloma chair [Paloma Bouclé Armchair, Snow]

Not only is the chair beautiful, stylish, it’s extremely comfortable. The price was right and the delivery service was excellent. Castlery you “rock”.

Miles Chair

We just got the keys to our new home and got the Miles Chairs for our dining area. It suits our theme of Japandi well and I’m glad we came across this item!

Adam chair and ottoman [Adams Armchair with Ottoman]

These are really gorgeous and really upgrade our room

Nice design! [Seb Bed]

Good, sturdy frame and love the design which fits the cosy vibes i was going for

Very pleased [Jonathan Leather Extended Sofa with Ottoman]

Shipping and delivery were better than expected. We received the sofa a month before predicted. The caramel Jonathan sofa is a beautiful warm color. The leather is high quality and soft. The seating feels comfortably firm. It is a little lower than our previous sofa but this is a bonus since our elderly dogs can easily get up and down. Very pleased with the purchase.

Love these chairs! [Vincent Chair, Oak]

The solid oak is beautiful. Chairs are heavy and I'm sure they will last a long time. Comfortable too!

Stunning sofa! [Adams Sofa]

Another amazing purchase from Castlery. The sofa is sturdy and comfortable, perfect size for our living room!

Loving this table! [Miles Extendable Dining Table, 59" - 78.7"]

I love the look of this table and quality. It's actually heavy and feels really sturdy. The table frame at the bottom makes it hard to cross your legs so it's not really roomy but it's really not a deal breaker. Such a great durable table for the price! Easy to build too! Delivery took a long time even though it was local but it was a smooth delivery as well.

love it [Harper TV Stand]

beautiful console table; matches my light vinyl flooring very well

Comfortable Seb bench [Seb Bench]

I am so happy with the Seb bench! I can’t wait to order the matching chairs.

The Most Beauitful Sideboard [Harper Sideboard]

When beauty meets function! I am loving my new Harper Sideboard. The reeded detail is stunning and the functionality of the unit is genius. This is such a functional piece that could be used in any room!

Good quality [Strato TV Stand]

Quality material, nice size for a 55inch tv. Love thst it has raised legs, but not too tall. Ample storage space!

Great Quality [Seb Bench]

Very sturdy with great quality. The cushion is comfortable, definitely a wonderful purchase!

Happy purchase [Vincent Coffee Table Set, Walnut]

We love this coffee table. Absolutely Beautiful wood! I would recommend!

Just need it. [Lilou Jute Runner]

I just need it, now I'm in love with it. Is soo pretty. I get so many compliments every time people come to my house. I highly recommend it. Going to get one more for my entryway, is a very good quality. I hope the it will last me a very long time.

Love it!!! [Adams Chaise Sectional Sofa]

Soft and comfortable!! Easy to put together Happy with my choice

Great couch [Adams Right Facing 2-Seater]

comfortable and stylish, kids love to sit and sleep on it

Extremely poor customer service

Extremely poor customer service. Slow to outright unresponsive. No product knowledge other than the basics available on the website. The lack of awareness of their products is dangerous as multiple times I was given utterly incorrect information and conflicting "facts" from several different castlery employees. Very easy for the customer to end up with wrong furniture.

Tested my patience & relieved at the end. [Mateo Leather Sofa]

It was A LOT just to get this couch. 1st attempt- I was delivered the wrong couch. A gawdly eye opening olive green velvet couch. No judgment for the person who ordered that couch but it was a total opposite and suprise from this couch. 2nd attempt-I was told that the couch wouldn’t be delivered until Jan 2023. Relieved that it was delivered before the beginning of the new year. I do wish the height of the backing of the couch was taller. Nonetheless its perfect & beautiful & it’s modern.

Our go-to shop

Got most of our furniture from Castlery. The service is impeccable and the quality of the furniture is top notch. Planning to get more bedroom furnitures from Castlery!

Love this table! [Lily Dining Table]

We are so thrilled with our new Lily Dining Table! The craftsmanship and design are unmatched. The table is elegant, stylish and ready to host at any moment! If you are thinking of buying this table, do it!

Missing A Screw In The Leg & Received…

Missing A Screw In The Leg & Received Zero Help I emailed the support and asked if they could ship the missing screw, Below is the response I received: Please provide the following information, in its entirety. This information is critical to ensure your case is resolved appropriately and we are unable to proceed with offering any resolution(s) until all the information below is provided. Please Provide Clear Photo(s) of the Packaging and Label(s) (If Applicable) Batch Reference Number (6-Digit Number or Starts with an SY - Located on Product Label OR Under / On the Item Itself) A Wide Photo(s) of the Entire Item(s) that are Damaged A Zoomed picture or video Clearly Showing the Affected Area(s) **Videos are appreciated but not required** Please note: We are unable to accept Google Files / Drives as they are non-accessible. You may attach as many images/videos as possible directly to the e-mail. I don't think they read my inquiry and just copied and pasted the response. So I suppose if I don't spend the next 20 minutes providing these needless information, I will not get the bolt that I need to assemble my couch, due to no fault of my own.

Appalling communication and Customer Service

We ordered a bed frame after seeing the excellent reviews however had a very negative customer service experience, very similar to the rest of the 1 star reviews. We will never order from Castlery again and won't be recommending them - as per the rest of the bad reviews this was not an isolated experience. The delivery partner Balo is appalling. We were given a time for delivery which they confirmed the night before, then just didn't show up with no communication about why or when the next delivery would be. Multiple attempts at contacting and in total 3 failed deliveries over 3 weeks. When contacting Castlery they were just as poor with their communication, lots of apologies for several days but no actual answers or actions. It was always us chasing up the failed deliveries instead of Balo or Castlery contacting us. A $50 refund when spending $1400 on a bedframe doesn't really cut it.

Its everything!! [Verona Sofa]

Im in love with this piece . It is sturdy and very comfortable . The unique legs really make it pop among other furniture . I have gotten so many compliments on it !

Absolutely Love It! [Owen Sofa, Walnut]

Classy design with comfortable and spacious seats. We love it! Nice fabric colour that blends well into our living room. Satisfied with our purchase.

We Ordered a small sized rug from…

We Ordered a small sized rug from Castlery going on a month and who knows what’s happening with the order. We reached out to them and all they said was, “shipping delays”…for a small rug?? If it’s in stock, grab it, slap a label, and send it. Simple. Quit giving people the runaround and just be upfront. I really like the rug so I’m gonna keep waiting but this is B.S. never again!

Great Quality, Great Look [Seb Console Table]

We use this console table as a makeshift work desk in our small home. Due to the height of the table, it works more comfortably as a "standing desk" than it does a sit-down desk. The desk was easy to put together and has tons of storage space in both drawers, which slide in and out nicely. When we eventually move to a bigger home, I could see us repurposing it as an entryway table and it holding its quality years down the line. Great quality.

Nice compact shelving units [Hudson Shelf, Low]

We were looking for something which isnt too wide for the TV console in the guest bedroom, this fit in perfectly

Amazing design [Harper TV Stand]

The stand is beautiful, very accurate to the pictures and the delivery team was super helpful.

Duvet and Sheet Set [Percale Duvet & Sheet Set]

Appears to be good quality and reasonable price. Color was accurate from website

Dining Chair - Walnut Stain [Kelsey Leather Chair, Walnut Stain]

These chairs are very comfortable and look great. improved the aesthetics of our dining room. very happy we bought these

Really nice couch [Dawson Extended Sofa with Ottoman]

Fabric is a little sctratchy but will probably hold up over time

A beautiful piece of furniture [Seb TV Stand, Long]

I bought a whole seb set like dining set, coffee table and this one- tv stand. It is exactly as pictured. Very well made and sturdy.

Blends with 1970s era MCM dining set [Joshua Chair]

For years we've been gathering used chairs to match a 1970s era midcentury modern family dining set, finally decided to invest in new chairs. Despite not being able to get a wood sample, we took a risk and ordered 2. Wood's a little darker than the 1970s era stains used but blends well enough (Joshua is sandwiched between two of our older models, table in foreground.) We'll be ordering more to finally have a full matching set, and keep our older chairs for larger gatherings.

Great products, fast delivery, excellent customer service!

We ordered a Wayne sofa and ottoman, Wayne armchair and a Cupid coffee table. We really love the look of everything! Time will tell how well the cushions will hold up, but the frames are solid and fabric seems very durable. Everything was delivered quickly. The armchair had a cosmetic flaw on the wood arm and I submitted a claim which was handled promptly and courteously. Our service rep Keesh was a dream to work with. A complete replacement was sent FedEx right away, and flawed pieced picked up by Sharetown. We had ordered custom furniture from another company (Interior Define) and have since cancelled after waiting more than eight months. (Hopefully it won’t take that long to receive the refund!) We decided to take a chance and order from Castlery since the items we wanted were in stock and could be delivered right away. So glad we did. I could not be happier with how quickly this went. Even with the return/replacement of the one piece, everything was handled in less than a month. We will be enjoying our beautiful new living room for the holidays!

Night stand [Hudson Nightstand]

Sleek and clean look nightstand with affordable price

Quality piece [Seb 4-Drawer Dresser]

The dresser is very sturdy and of high quality. One of our few first pieces of furniture's from Castlery!

Good size! [Doris Bench]

Comfy cushioned seats and can fit 3 if you dont mind sitting close to each other. Good quality!

Mika x 2 [Mika Side Table]

So pleased with my purchase. Looked and looked for the appropriate table for my sunroom—last piece of furniture that I needed. I don’t like matchy-matchy, but already had some walnut in the room—ceiling fan blades and a low sideboard. The Mika table fits in perfectly. It’s so perfect that my son purchased one as well! Also like the two drawers—one that pulls out and bottom drawer that reacts to a gentle push.

Beautiful Addition! [Lily Dining Table]

An absolute show piece! We have been looking for a table like this for over a year. The details are minimal yet elegant but not too distracting. The table top finish is nice and the transitions from light to dark are imaculate. It took some creativity constructing on ones own but overall it was a lovely addition! Cant wait to add the Lily Sideboard soon!

This table is everything!!! [Cupid Coffee Table]

The cupid coffee table is so different from any other. I ordered it and during the wait I called to cancel because I was afraid that it wouldn't work in my space. Because of the fees that I would receive for cancelling I decided to move forward with the delivery. I am so glad I did.

We bought a king bed d in 2019 3 slats…

We bought a king bed d in 2019 3 slats snapped they replaced quickly but now another 5 have snapped very poor bed slats. Need a whole new bed

The good and the bad [Parker Desk]

The good, It looks just like I hoped and fits in incredibly with my decor. I plan on keeping it. The bad, On the other hand it was delivered with some pretty shoddy workmanship as you can see in my images. It's not big enough deal for me to return, but it's definitely disappointing. This is my third castlery piece and the first time i've has this happen

Smooth online transaction with prompt…

Smooth online transaction with prompt responses and reliable delivery service.

Beautiful [Vincent Dining Table, Walnut]

Looks beautiful, and everything is very high quality. I love the tone of the wood, which matches my hardwood floors very well. Overall in love with the table.

Perfect arm chairs [Desmond Armchair]

I did not think that I bought furnitures for my first house through this webside that I have not had a change to see those in person but more than satisfied when they delivered. These chairs are amazing. Very comfortable.

Amazing! [Hudson TV Stand, Long]

During COVID, we got messed around by so many companies that gave excuses but we got so many things from castlery and everything was perfect, timely delivery, great communication, easy assembly! Loved the experience.

Such a Beautiful Bed! [Lexi Tufted Bed]

I cannot say enough about this beautiful bed! The color is perfect and the tufted detail with wood/brass detail legs set it apart.

Perfect Ottoman [Adams Ottoman]

Ottoman is clean and sleek and is perfect in our family room. Exactly as described. Would recommend

Living Room Highlight

Great furniture, very well finished. The TV console is now the highlight of our living room, and really livens up the space.

We had a very good experience with Castlery

We had a very good experience with Castlery both online and in the store. Their website was easy to navigate and finding the good items on sale. We were also welcomed by attentive staff despite that the store was really busy that day. Delivery was also very fast and smooth. Will definitely visit again.

Love how it converts sitting to standing easily [Emmerson Adjustable Standing Desk]

I bought this desk because I was looking for something more ergonomic. It took me a couple hours to assemble this on my own. I am very much enjoying this desk. It looks great, it’s high quality and I love the power lift feature that allows you to move from sitting to standing with ease.

totally worth it - comfort and quality [Madison Leather Chaise Sectional Sofa with Ottoman]

Exceeded all expectations! I was really nervous about ordering online something so expensive from a company I never heard of and couldnt go to a store to see the couch. I looked online at a lot of options and didnt find anything else comparable. I got a swatch and the leather is so soft/buttery. So I went for it and couldnt be happier. The couch is amazing quality, comfortable to sit on, very cozy and still looks elegant.

Stylish & Solid! [Harper TV Stand]

Live the design of this TV stand and the doors that hide everything youd like to store out of sight. This piece was incresibly easy to put together, but youll need help to lift it into place as it is heavy.

It is just wonderful for our kids! [Seb Bench]

We were not sure if the bench was the right choice when we ordered, but we really love it. Our girls love seating there during dinner time and it completes the cozy look of the table and chairs. We love it.

Good for big and small spaces too [Todd Extended Sectional Chaise Sofa with Ottoman]

This sofa works well in the middle of a large space because of its good looks at all angles. But I used it to fill up a small loft space, and it does a great job with that as well. It fills up the space to make it really cozy and welcoming without crowding it. The material is good too if you have cats. It's been used as a scratching post already but looks good as new.

Good quality [Miles Chair]

These chairs are great. Comfortable and sturdy. I added felt pads to the legs - those were not included.

Beautiful and sturdy [Miles Dining Table]

I love this table and it seems like it will last a long time. The only minus is that it moves on my hardwood really easily so I may have to buy a rug.

Couldn’t be happier! [Vincent Coffee Table Set, Walnut]

This table combo is exactly what I hoped it would be and more. It was packed well, arrived in perfect shape, was easy to assemble and is a perfect fit for my living room. For the quality, the price point is excellent.

Superb TV console [Harper TV Stand]

Love this design. No sharp edges and easy to open it. Not too easy to get a pile of dust as its nicely pull over cover. Happy with my purchase :)

the delivery guys ensure that the…

the delivery guys ensure that the furniture does not scratch the flooring

Amazing and stylish. [Owen Chaise Sectional Sofa, Walnut]

Assembly was easy and the sofa looks great. Very comfy though the fabric could be softer.

Perfect [Vincent Coffee Table Set, Walnut]

The set fits perfectly in front of the sofa and is easily moved for one piece to be an end table. Multifunctional!!

Beautiful Design!!! [Seb Extendable Dining Table, 59"-78.7"]

It took me for a while to find a perfect size for my dining room. Finally i found a set of table from Castlery. I love this product so much because of good design, high quality wood, and easy to assemble. Slim designed but the wood is very thick. I believe my table will last for a long time. Buy more worry less!

Great style [Ethan Sofa]

We needed a relatively small sofa for our sunroom/lounge area. The Ethan is so comfortable that everyone has taken naps on it. It looks just lime the pictures on the website. I highly recommend.

Very well handmade Rug [Marc Round Jute Rug]

This Jute Rug made my dining room look very pretty. I like the texture, it's very soft. A very well handmade rug, I highly recommend this rug.

Love it but... [Adams Chaise Sectional Sofa]

Love the sofa. Hate that the floor levelers/protector are white on black legs. The legs are only 2 sided so if you look at the sofa any other way but straight on you see the white levelers sticking up from the open side and back.

Amazing quality! [Seb Chair]

My wife and I loved the sturdiness and the quality of the wood. I am 6’6 and these chairs have very good depth, specially for someone who is tall. Love the looks.

Brighton table and chairs [Brighton Oval Dining Table]

This table is beautiful, customer service, delivery with white glove set up couldn’t have gone better!

Isla Bedside Table

Bought the Isla bedside table to complement the Adams Bedframe which I also bought from castlery. It was a perfect match. The beside table is functional and has ample storage for small items. Have been using it for 1 year now. Quality and durability remains to be good.

Cute, cozy yet firm [Isaac Sofa]

Ive had the sofa for a couple days now. Its very cute. Firm and offers support which I like. Delivery was quick and painless.

Amazin Dinning Table [Brighton Oval Dining Table]

Beautiful oval design, the quality of the material is very good. Perfect for my space.

Love our new sofa [Owen Chaise Sectional Sofa, Walnut]

We saw this sofa at the pop up store in Kensington and loved it. Its a great addition to our home.

Super poor customer service and crazy return policy

Super poor customer service and crazy return policy. I waited for my delivery all morning. No one rang the doorbell or even knocked and I was told because I didn't answer 1 missed call I would need to re-schedule. Castlery chose to ignore my side and basically charged me $106 to re-deliver chairs that cost $200 total... when I tried to just cancel they said it would cost $50 + 20% restocking fee (circa $100 anyway). When there are so many other options out there with equal or better furniture and much better customer care, worth spending a little extra with another company.

Great chairs - sturdy in a wind storm! [Sorrento Dining Chair Set]

Love these chairs and the cushions that come with them. We had a big wind storm and the chairs stayed put - no toppling.

The most beautiful coffee table [Peri Coffee Table]

I love the storage underneath, can be beautifully decorated.

Great rug for under the table and in general! [Marc Oval Jute Rug]

It is just what we were looking for - it has a nice feel, softer than I thought, gives the dinning area the coziness we were looking for, descent price.

Great experience

Online purchase was easy with dimensions stated. Delivery was smooth as well and was ready for delivery earlier than expected. I like that we can arrange our own delivery and the process was so smooth. Delivery men were experienced and polite. Overall a very statisfied experience. Looking forward to my next purchase at Castlery!

Carrie chair with Brighton table [Carrie Chair]

While the chairs are not cushy, they are beautiful and look great with the table.

Great sofa set [Todd Side Chaise Sofa with Ottoman]

The best part of this sofa is that it does not have arm support on one of the ends. It becomes perfect the laydown and the seat supports you very well. I am 6ft and I have no issue sleeping on this thing for a quick nap. It does not sag at all. The fleece throwables are a must though like you see in this picture if you have cats. they just love scratching this fabric.

Better than I expected [Miles Dining Table]

I was a little hesitant when I read the review the table is very soft. It is on the soft end, however, it is not problematic. It looks beautiful and it goes very well with the Todd Side Chaise Sofa set from Castery. The assembly can be a little tricky to do it alone but is very doable. I did it by myself. It comes with a wood stain and you would need to wipe it off for several times with microfiber clothes. But overall I love this table set. Highly recommended.

Perfect for my space. [Carrie Chair]

I loved the perfect size for my room that is small, the design is elegant and very comfortable, the softness of the fabric is perfect, The quality of the wood is very good.

Great experience with Castlery

Great experience with Castlery. My Hamilton sofa was well priced for the quality and look, and I loved the fabric. Choosing my delivery slot was also a breeze.

Solid bench with great design [Seb Bench]

The Seb dining bench tucks right nicely under my 1.8m table. The build is really solid and the modern wood design fits my home perfectly.

Beautiful [Joshua Chair]

These chairs look great and are very high quality. The seats are a bit wider than I expected, but I love that since it makes it a bit roomier. Very happy with the chairs!

Gorgeous chair [Carrie Chair]

Perfect for my space, elegant design, very soft quality fabric and durable material.

You have bad customer service and…

You have bad customer service and deceptive advertising on free delivery. You do not respect people willing to spend thousands of dollars with you.

Elegant and simple side board [Seb Sideboard]

We are using this sideboard by the front door. It elevated our home decor.

Perfect Match [Lily Chair]

These are lovely chairs for the price. I was a tad concerned about the brass finish being too shiny or distracting but they complement and add to the chair very nicely. The cushions are a tad firm but are generously wide making them comfortable to sit in. I was a little upset with the finish of the hardware but overall it ended up okay. Certainly a great piece to any dining room!

Easy to assemble and looks great. [Maui Loveseat, 2 Lounge Chairs & Coffee Table Set]

I was a little hesitant buying this set as it needed to be put together but I couldn't be happy with it. The only assembly needed is to attach the legs. Ordering, delivery, and assembly were so easy. And, it's comfortable enough that we are using it in our living area while we wait for our couch to be delivered.

Wonderful Outdoor Chairs [Sorrento Lounge Chair Set]

My wife and I love these chairs! Not only are they comfy, but they look great as well!

Lovely Couch! [Owen Chaise Sectional Sofa, Walnut]

After going back and forth between the Adams and the Owen, I landed on the owen and I'm so glad I did! This couch is beautiful and super comfortable. It was easy to put together, took me about 20 mins and did it all by myself. The seat depth is perfect, it's deeper than you might think. The only issue I have is that the connecter for the two pieces is a bit confusing as it seems to want to pull apart if I sit in between the two pieces. It fits perfectly in my room and I am overall very happy!!!

Not thrilled.

I looked LONG AND HARD for the right bed. I knew I didn't want something cheap and was thrilled when I found Castlery. I ordered the Lexi Tufted Bed, we have a king so it was $1099 plus tax and $100 for the white glove shipping. The bed arrived pretty quickly which was great, but that's when everything went downhill. For the record, I have never left a negative review on a piece of furniture. The "white glove service" was awful, the guys scratched up our walls, and both of my brand new night stands from Crate and Barrel. They came out of the room, had us check the bed, and then left. Now, this is my fault, as I simply glanced over at the bed to see that it was assembled and then signed and they left. Within 5 minutes, I texted them letting them know they caused damage to my walls and furniture. In addition, the bed was SO dirty, scuff marks everywhere. I sent them texts and emailed the company. The delivery guys simply said "we didn't do that". Customer service told me they'd refund me $100 and send a cleaner out, which was a decent gesture. The cleaner was a sweet man and he did a good job, but the top corner of the bed has a big ugly mark that was never fully removed after the delivery guys messed it up. After the cleaner, the customer service did email me and asked if I needed anything else and I asked for a bit more to be done considering the stain, damage, and big waste of my time.. They ignored that message. Additionally, I purchased a upholstery cleaning machine and no matter what, marks are left on the bed. I was not born yesterday and have cleaned many a things in my time... This bed is unforgiving since day 1. Lastly, the bed squeaks, comes off the panels, and needs to be adjusted constantly. I hate this bed and simply want a refund. I have posted it for sale on FB Marketplace and no body wants it for a fraction of what I paid for it. Very disappointing.

Great store, highly recommend

We bought a bunch of furniture from Castlery from our new home (Miles dining table, Tana sectional sofa and Jaxon coffee table). All came delivered on time and look as expected, feel like great quality too that will last us a long time. Delivery guys who came to assemble the furniture were very professional too.

Defective bench, and unable to solve issue

I bought a Miles bench. They delivered a defective one, which was fine as long as they provided a timely replacement. Castlery then scheduled someone to come another day, only to inform me that they wrongly sent someone to fix the bench. But the bench couldn't be fixed with tools; it was damaged and needed a replacement. When I asked Castlery customer service, they then asked me if I still had the defective bench, as if they were going to send someone to 'fix' it again, instead of sending a proper replacement. Just trying to receive one bench is painful.

Communication is poor

My wife and I recently purchased an item from Castlery and it's not been a great customer experience. First, the delivery was incomplete and I when I reach out to the Help Desk I was given the standard run-around response. "Someone from Quality will contact you via email in 2-3 business days." Well, it's been 8 business days and we have yet to hear back from Quality about our lack of missing parts. I would like to say that Castlery has good products, but I can't because I don't have all the items to assemble the item to use. Customer Service is VERY, VERY poor so be prepared to not hear from them.

The lowest of quality in products and services

The lowest of quality in products and services. Received a sideboard in August, by January the trim is popping off all by itself in multiple locations. The quality is extremely low, customer service doesn’t not respond timely and are super good at finagling their way around responsibility. I would not recommend them to anyone as I have seen better quality at Ikea and they do not back their products at all.

Avoid AT ALL COSTS

I cannot overemphasize how much we hate this company. We've had multiple shipments arrive broken or with missing parts and their suggestion is to go to a hardware store to replace them and they will reimburse us. That is after we paid for the 'white glove' assembly service. I never write reviews like this but I feel compelled to help someone else not fall into the trap that we fell into. Avoid this company AT ALL COSTS

Unconscionable conduct with damaged items in the USA

In the USA, if the item arrives damaged, they do NOT offer refunds until you have argued with them via email - expect at least 10-15 emails; there is no phone number provided to discuss, customer service is only via email/chat, ASIA time zone. I received a fully damaged leather seat on the Arden leather Swivel Chair. The interior cardboard box packaging created a deep almost cut line indentation on the seat of the chair. After 16 emails, they agreed to a replacement - initially a 7 week wait. I have in writing confirmed it would be checked at the NJ depot before shipping it (for east coast USA this is their holding warehouse). The 2nd chair (replacement) arrived with the SAME damage. This time, again 8 emails, they refuse to refund, they refuse to replace and instead are advising after sending x8 images/x1 video - this damage that they admit is visible will "self-correct". I have NEVER in my 30 years of retail had such disgraceful interaction. The company has a complete disregard for consumer law in the USA. I am pursuing legal action - the chair was $1099 USD. For context, read all the reviews - its Castlery website screen before posting reviews; enticement to post "good" reviews are rewarded with point-based credits used against future purchases. I've purchased the Seb Dining setting, Elias 3-seater couch, Harper Side Table, Zane Side Table - all in good quality. The East Coast USA delivery is so frustrating as they use 3rd parties, all randomly with appalling communication to plan; FedEx, UPS, Gigacloud, Pilot have shipped their good to Boston USA. This last purchase of the Arden Leather Swivel Chair is literally outrageous conduct.

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