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Arhaus is a handcrafted furniture brand that was founded in 1986. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. Known for their sleek online experience and modern styles, they also have 71 locations across the US. Overall, customers have good things to say about Arhaus and their online shopping experiences.
Overall Score: 8.9/10
Customer Satisfaction: 8.8/10
Price Value: 8.9/10
Return Policy: 14-60 Days With RestrictionsSee More Scores
Arhaus is an Ohio based home furnishings retailer that designs and sells sleek, modern furniture and home decor. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.
When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals.
With their thoughtful designs, shoppers generally report being satisfied with the quality of Arhaus pieces. Arhaus furniture items typically feature materials such as solid wood, petrified wood, marble, all-weather wicker, rattan, glass, and crystal. Each item listed on the Arhaus website has a 'story', 'details', and 'care' section that describes the materials and processes used to create the furniture to help shoppers determine if it's right for them.
When it comes to the pieces that Arhaus shoppers are most excited about, there are a few popular requests that customers make again and again. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings.
With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. When it comes to their dining tables, Arhaus has elegantly designed indoor and outdoor tables such as round and rectangular wooden tables, marble tables, metal tables, and hand-distressed tables. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high.
The pros: Beautiful selection of unique, quality dining furniture.
The cons: Prices can be high.
Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. Arhaus carries around 140 different sofas and sectionals, most of which are made in the US. Arhaus has both indoor and outdoor sofas ranging in price from $1500 to $9000+, with unique styles such as curved sofas, leather sofas, chesterfields, modern sofas with a low-profile silhouette, and some customizable sofas. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. Arhaus sectionals include leather and fabric upholstered styles, modular sectionals, L-shaped and U-shaped sectionals, customizable sectionals, and more. Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process.
The pros: Nicely designed, modern sofas and sectionals.
The cons: High prices. Some mixed feedback about delivery.
Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. With just over 50+ different styles, Arhaus carries a delightful selection of interesting coffee tables ranging in price from around $549 to $6000+. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces.
The pros: Beautiful and interesting selection of coffee tables.
The cons: Prices can be high.
A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. Once you've made your decision, send back the rug swatches within 14 days for a full refund.
The pros: Delightful, handcrafted rugs that can enhance the style of your space.
The cons: Prices can skew a bit high.
The last popular pick for Arhaus shoppers is their collection of lighting pieces. For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. From chandeliers, table/desk lamps, floor lamps, pendant lights, sconces, and flush mounts, Arhaus definitely has a special lighting piece that can add style and elegance to most spaces. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. Shoppers tend to love the look and style of Arhaus lighting pieces and the extra bit of refinement they add to their spaces. Some shoppers mentioned shipping issues with the lighting pieces they purchased from Arhaus.
The pros: Artistically designed and elegant selection of distinctive lighting pieces.
The cons: Some shoppers mentioned issues with shipping.
In addition to the top categories above, Arhaus offers a wide array of other home products, such as:
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Purchased two new pieces for our new apartment. They came in three weeks and the delivery guys were quick and efficient. Love the pieces and we’ll have them for a long time!
Purchased a console for my living room! Gorgeous product! Awesome ordering process! I couldn't be more pleased with this purchase!
Worked with the design team to match new items from our previous purchases with another Arhaus store. They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. I highly recommend this store!
We ordered two couches from Zane at Arhaus and had an excellent experience with him. Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane!
I truly believe the true measure of a business is how they handle a situation when something goes wrong. We purchased a sectional from the Northpark Arhaus this past summer. It was a custom piece so it took quite some time to come in (which was expected). Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. Luckily for us, Alyssa, the store manager, took over our account. Alyssa had our sectional completely remade, and has continued to provide outstanding customer service to us checking in on a regular basis to make sure the replacement is well made, without issues, and up to our standards. We realize that Alyssa certainly did not need to take over our problems and she could have easily redirected us back to Northpark or to the corporate office... but it has been her time and time again going above and beyond for us. I hope Arhaus realizes what an asset they have in her.
We have enjoyed a wonderful experience working with the team at Arhaus. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. The prices are very competitive and the staff is stellar!
Thank you to Tricia and Michael for all of the help with our furniture purchases! Tricia did an in home design consultation and was great at answering our questions and coming up with creative designs for our rooms! We visited the store several times and everyone was great to interact with and extremely helpful! The bedroom set has arrived and we couldn't be happier! Excited for the sectional and living room pieces! We will recommend and shop at Arhaus in the future!
We had wonderful service and design consultation thanks to Rebecca Scott. She is amazing!!!! Furnished almost our entire house and the quality of the furniture is amazing. I do wish returns would be a little less costly. Know what you want before you order but seriously you can't go wrong buying at Arhaus. I just ordered too much ;)
Thank you to Michael and Kat for helping me select the perfect furniture for my home. Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples. Love my Pearson Gallery bedroom set. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. Will be adding to my home in the near future and only through Michael and Kat at the UTC store. Michael is now my "furniture guy" and Kat is my "furniture gal." Top flight experience over here.
I was thrilled with my order of outdoor patio furniture from Arhaus. The level of customer service was exceptional. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. These are the most beautiful outdoor chairs not to mention incredibly comfortable! I also got covers for when it snows here in Colorado. The covers are easy to use and help me make this furniture last forever. The pillows are easy to wipe down too. I cannot thank Kat and Michael enough. You have helped in making my condo more of a home!
I just purchased an expensive ottoman from Arhaus UTC - which ended up being the wrong size and shape- from what I wanted when I went into the store I was told the larger square ottoman would work better with my new Lansbury sofa set - and that the Rectangular ottoman would not fit So without reading the fine print carefully enough - relying on the professional sales staff for their advice - I purchase the one they recommended- only to find out its very out of proportion and too large for my living space - I am extremely disappointed with the results of my inquiries with the store and the regional manager All I heard was defending their sales staff - Never once did they offer to try to make this right somehow - I had a much better experience at Nativa - they came out to my house to assist - Arhaus appeared only concerned with the sale and the contract - it wasn't clear to me that the square ottoman was not exchangeable - I trusted them and very disappointed- and stuck With the wrong item - which does not work ...
I had to post a review for Arhaus in University Towne Center, La Jolla. Sandi Lahage the Design Consultant there is amazing. She is so kind and helpful and cares about your satisfaction with the service and the products we bought. She kept in contact to see how we liked our products. We did have something come up that was a misunderstanding with a picture we bought but Mike the manager immediately took care of it without question. It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. I will be going back there now that I know they have good customer satisfaction. On another point the art we have received couldn't have been better packaged and the delivery was great. Thank you Michael and Sandi Trish and Bob
We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. The leather chairs we bought are beautiful, yet sturdy and I found a few extras that I hadn't even considered. We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. Great experience.
I purchased several pieces of furniture from Arhaus. One of the sofa/chaise pieces that I purchased had a few issues, from the moment I received this piece I let the delivery guys know about it. They said I would have to contact Arhaus to get the issues solved. I did so, and they sent a third party furniture repair company. This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. Well it is now October 4th and I'm yet to hear back or have my issues resolved. I have called several times the concierge department, sent emails, they called me back once about 14 days ago and said that they needed to get some clarification from the furniture repair company they sent to my house as their notes weren't clear and that I should hear back from them in about 5 days. Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? They sure asked me to pay for the furniture right away. The customer service has been extremely poor, had I not called no one would have followed up. My furniture was delivery at the end of July, the third party company came late August, we are now in October and I still have faulty furniture. I would not be purchasing from them again and would not recommend them. The least they can do is have great customer support for the prices they charge.
My boyfriend and I adore this store! We have visited many times because we are in the market for a new couch. We have always wanted the "cloud" from RH but to be honest it's not in the budget. We discovered the Tahoe, which is even better. Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. David approached us and I have to say we are so happy he did. He was so genuine & professional. You know those sales people that just bug? He's the complete opposite. He allowed us to walk around the store while he put together some quotes for us on several different couches and offered help if we needed it. For this reason, we will be purchasing the Tahoe & we will continue to work with David. I can't thank him enough for being so friendly, helpful, and honestly just a normal person.. without trying so hard to sell something that actually sells itself. We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. If you are looking to work with anyone, we recommend working with David for sure.
I love this store! It has beautiful furniture. I have worked with Michael Babcock to furnish two homes. He is honest and doesn't pressure you to purchase from Arhaus. (It took me multiple visits to make final decisions on my purchases). Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. The sales staff is very helpful and non-judgmental (snobby). Collaboratively, they helped me select beautiful fabric/leather for my pieces, which I love. My kids love the Kipton sectional that the neighborhood kids like to camp out on. I have no issues with the quality of the furniture. All of the pieces have held up well, despite heavy use.
So it was that time of life again, furniture shopping time. Not my favorite to say the least. So we decided to check out Arhaus at UTC in La Jolla. I've always passed by and have wanted to go in and browse the showroom, but never really found the right time. Anyhow, we were greeted right away by one of the Designers, Tracy R. He was very polite and interested in helping us, not selling us. As we walked through the showreom we saw so many things that we loved! The furniture and accessories really fits with our collective tastes. He answered any questions we had and he was very patient with us. We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! Again, special thank you to Tracy, and thanks to the rest of the staff there. Keep up the good work, keep smiling, and keep helping people like us find joy and comfort out of furniture that fits our lifestyle!
Beautiful furniture at shocking prices. Wife desired a unique dining table with stone inlays priced at $6200- wow. Be ready with your credit card.
I love my new couch and the great customer service that accompanied it. From start of purchase to delivery, I am 100% thrilled with my purchase. Thank you, Arhaus, and the great sales, delivery and customer services teams.
We spent close to $75k at this store and purchased their warranty on the furniture. We had one rip in a couch and placed our request for repair in January. Countless emails, phone calls , and hours of our times wasted and we still don't have our couch fixed. I have spoken to numerous managers, concierge managers and etc and so far nothing. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. So far non of it has fixed our issue. If you don't expect any customer service go to this store. Even if you spend thousands of dollars you will not receive any support. If I could give them zero star for customer service and follow up I would do it.
Beautiful showroom but very unprofessional service. I've been in multiple times to check on orders, etc and almost each time i overhear sales employees lecturing patrons to always ask for them and also have observed more than once sales associates arguing over who "gets" the client right on the showroom floor. I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store.
BEAUTIFUL FURNITURE STORE ! My wife and I had a browse through here today. They have probably the most interesting and diverse high end furniture range in San Diego. We would definitely buy here !
Love the furniture but pretty bad customer service. If you don't want to deal with headaches, order everything online!!
We bought large amounts of furniture from Arhous. The delivery process was painful and required baby sitting. They did finally get our order completed a few months later. The follow up service is just as slow. We got the warranty and it still takes months to get our new furniture repaired. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. He was super friendly and helpful.
I had almost same bad experience as the folks put one star. I spend about $5k to purchase the patio furniture last December. Our sales associate was Daniel and he was very good sales person at that time. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. and it was a wrong size, of course. So i called Daniel and told him about this and he said he will call me back. and didn't hear for a week, so I called him back again. and he said he has to contact with other department to handle this and have her call me back with details, but didn't hear from anybody for a week again. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. and he said those furniture are okay to be outside and rain they make that way...well i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. they are the one should respect and feel the same way if you really like you furniture you are selling. I was so disappointed their attitude, once they sold it they don't care anymore. that's how i felt and I never recommend to buy furniture from them. they should focus and lean more about the customer service.
Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. Tracy worked with me and was very pleasant to deal with. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. Very punctual and efficient. Would definately recommend the store and their delivery again!
We love Arhaus UTC. We have made several purchases with them to furnish our new home and they have been fantastic to work with. We have had a fantastic experience from design collaboration, ordering, delivery and follow-through. We highly recommend them and will be certain to work with them again.
Beautiful store with an impressive selection of unique but current furnishings and accessories. We have recently completed a home remodel and shopped here for some new dining room and living room furniture. Purchased a gorgeous dining table and chairs as well as a unique coffee table. Daniel, our designer, was extremely helpful and kept us informed on delivery dates. Because we had a holiday party scheduled at our home, Daniel and the store manager, Michael, went above and beyond to get us our items in time for the party. We are extremely happy with the items we purchased -- top quality and beautiful style. Thank you to Daniel and Michael as well as the professional delivery team. We have since been back to order additional items.
The aesthetics of Arhaus is simply beautiful. I love elegant and sophisticated design Arhaus offers. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. Recently I attempted to locate some bedding at Arhaus that they no longer carried. Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. Thank you for your exceptional service and quick turnaround time! I look forward to working with you in the redesign of our living room!
Well, my husband and I have been looking for chairs for a year now. When this store opened we would frequent from time to time. Daniel approach us and I shared my concerns. He made several recommendations. When I finally came close to making a choice I showed him a picture of my family room. He assured me that the chair he was recommending would work out. He was right! I love the quality, the color, the comfort we get lots of compliments. Daniel Mar has a great eye for color and space. Looking forward to replacing our coaches next. Thank you.
Love coming here! Everyone is always so helpful and pleasant to work with. They have a huge selection of their furniture and are more than willing to help you every step of the way.
I'm thrilled Arhaus has come to San Diego!! Absolutely stunning store and I love all their merchandise! Everyone there is incredibly helpful and great to work with too. We work closely with Michael and he always takes the best care of us. It's for sure my favorite furniture store in San Diego!
What a beautiful store! I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. The store's GM and his associates are very personable, and give off a very family, one-on-one feel--the type of company I would rather do business with! As for the actual collections at Arhaus--absolutely stunning, innovative and different. Highly suggest you check it out and give your home that fresh touch Arhaus provides.
I went to Arhaus looking at specific dining chairs I was interested in. I found them to be solidly built. I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs.
After visiting nearly every furniture store in San Diego we stopped by Arhaus. The moment we walked in we knew this store fit our style. The showroom is clean and beautifully furnished. Kudos to Tracy the designer who helped us. He was very professional and patient during our decision making process. His product knowledge put us at ease once we decided on our bedroom set. We never felt pressured into buying something we didn't want. The Palmer bedroom set we purchased looks great and very impressed with the quality. This store is a hidden gem and a must for shoppers searching for unique home furnishings. Thank you Tracy. We'll be back!
Love everything! Tracy has been so professional through out the whole experience. He has been to our home and helped picked out pieces for the space we have. Michael has also been very helpful as well. We expect to keep finding more of what we love at Arhaus. You won't be disappointed. Beautiful quality furniture
I went in today and found a floor sample chandelier. I was hesitant since it was a floor sample. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. I noticed two crystals were missing and the kind woman on the floor told me they could order me the crystals at no cost. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. He was rude from the start and seemed annoyed that I was even inquiring about the chandelier. He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. It was not listed "AS IS" so I expect all parts to come with it. Very poor customer service. I would not recommend this place. Unfortunate that they can't work to make customers happy.
My experience here was terrible. An old man in his 60's named Tracy was very quick to kick us out for merely looking around. He was very rude and said "you're done looking around get out." A place like this should be accommodating to everyone and he was very discriminatory due to us being around the age of 20, however we definitely had money to spend. This man was extremely rude and I recommend not spending your money here at all... ruined my night alongside my friends.
Our experience at Arhaus was nothing short of excellent from start to finish. Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! For the entire four-story shore house. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. The rooms not only look gorgeous but are functional and comfortable. Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish.
I worked with Etta and Michelle at Arhaus in Hackensack to re do my living room. I am so thrilled with the guidance I received from Them. It came out absolutely beautiful. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. People that come over say the room belongs in a magazine. I will definitely be going back.
I recently purchased a dining room set from this store location. I had been looking for a while and when I found this set I fell in love. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. He offered different seating options to match the table within our budget. He went above and beyond to make sure my husband and I were satisfied. He also followed up to make sure delivery was arranged and was extremely responsive when we had questions. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. We will definitely be repeat customers. Thank you again!
I had a wonderful experience with Tricia, who came out to see my apartment and made some great choices. I love my beautiful, charming, cottagy apartment thanks to Arhaus. Great furniture and sales people.
Worst customer service ever, the sales associate lie to you about the delivery schedule. Had to wait almost 2 month for a chairs and drawers. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. Never recommend to anyone. I will rather go to Bob's furniture.
Simply amazing. Great customer service. They assist you in every part of the process. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. The store manager Shamika Haynes is awesome.
My favorite furniture store! They have gorgeous unique quality pieces at affordable prices. Tricia one of the design consultants came to my home and helped me plan my buy. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! Definitely coming back to finish off my home!
After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. The customer service of the entire company is appalling. Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. Customer service never calls back when you try to resolve the account. The couch we purchased doesn't connect right, I went into the store and was told by Heather she would put in a service ticket- she never did. The arm of one custom chair, the wood is split. No follow through yet again. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. Its total bs. Stay clear of this company, and this store.
I recently purchased a condo after selling my home. It's was a big change but being empty nesters we felt it was time. I wanted the space to have a totally different vibe than my home. The space has a large open floor plan and I didn't know where to even begin. I walked into Arhaus and really liked the design of their merchandise. The furniture is beautiful, current and they have unique things . All appeared sturdy and well constructed compared to other places I had visited. Walking around aimlessly Tricia came to the rescue. She was amazing. She asked all the right questions of what I envisioned for my new place. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. She help really helped me through the process. After finalizing the design the order went in. The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. On the day of the delivery Tricia was there!! When I came home from work that evening the entire place was put together. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. They did not question anything that we called. They are sending someone to repair some of the pieces and are actually replacing some of them. I spent quite a lot of $, living room furniture, dining table and chairs, area rugs, and lighting. I was also surprised to learn even though I had spent quite a bit of $ I still had to pay for the delivery fee. They should offer free delivery over a certain amount spent. Overall I am I giving this a 4 star because of Tricia. Without her I do not think I could have ever had done it. She was the person who took the time, patience and care to work with someone who knew what they wanted (somewhat) but didn't know how to put it altogether.
We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! Heather Jester was our guide and inspiration. With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. The delivery was on time and the associates were extremely professional. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs.
I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. There is no question that their furniture is beautiful and current. All pieces look sturdy and well constructed. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. I recently purchased a sectional and a table. My sales person, Cheryl Jones was amazing, patient and addressed my every concern. I am by nature indecisive and Cheryl made my decisions effortless. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. The deliveries went smoothly and my purchases arrived quickly. The delivery men were gracious and the communications were thorough. I cannot comment on the quality of my furniture since I have just received it. It looks amazing and well constructed. I would like to have had more information regarding its care, there is a delivery fee....and they do not scotch guard the fabrics which I understand is their policy. However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate. Thank you.
My interior designer Tricia, was amazing to work with. I am very picky and a bit difficult...she was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. I will continue to work with her on future projects.
Arhaus has beautiful and unique things. I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. Tricia greeted me and my husband and I told her what I was looking for, something sparkly and unique. She said she had just the the item. She took us to the second floor and when I got off the elevator I saw it immediately. This chandelier was stunning but I knew it would be a fortune, but I was wrong. It was incredibly reasonable! We bought it received it by UPS in a week and hung it up. It's an amazing piece and like no other. Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. Go in and take a look, you'll be surprised at the quality, variety and the prices! Ask for Tricia and she can be of great help!
I love this store! And I love the way they do customer service from sales to delivery I have no complaints. I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. She took a look at the rest of the house, consequently I bought more furniture! Now I just call her at Arhaus and tell her what I want. She is smart quick efficient and has a good eye!
I love the products in this store. Unfortunately, their quality control leaves a lot to be desired. We purchased furniture for our living room and dining room. The sectional with chaise was made to order. We picked the furniture, then we picked the material. When it arrived, it had a stain on it--water stain? Who knows? The delivery man actually realized it was there. No problem -- they were sending a new cover. They expected me to put the old cushion in the new cover. First, the stain (whatever it was) would have gone into the cushion as well. Second, there are buttons that go into the cushion. How am I supposed to do that myself? We ordered six leather dining room chairs. They took longer than expected. They were delivered yesterday, and three out of the six had scratch marks on the legs. Who is looking at this furniture before it goes out for delivery?
I'm giving this 3 stars because I had both good and bad experiences in this store. Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new home...I can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). I got many compliments on them. Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. For an expensive bed frame, I was very disappointed to find a defective and important part of the bed (it was working fine in the store when Chris showed it to me) and I am more disappointed that the store could not help me further. Delivery time is problematic with this company. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturing...I've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! My chairs also came in less than 1 week in perfect condition! Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. I ordered lamps and bedding. I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). Sales rep did further investigation and it seems that my order has not been processed at all! So she's trying to email inventory to get some answers for me...and I also just saw a charge on my credit card statement that was not supposed to be there. It's simply frustrating dealing with people that work at arhaus. If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better!
Phenomenal store. Loved working with Etta and Chris. We furnished our dinning room, formal living room and family room furniture at Arhaus. All quality and service has been phenomenal. There was a mishap and we got a wrong ottoman but customer service eventually got it right. Definitely will be back.
We have purchased gorgeous coffee table after seeing it on floor. It's perfect for our Great room. No problem with ordering, delivery etc. It was purchased during a very good sale at the store. We also purchased 6 leather:tacked dining chairs recently. No issues with ordering, delivery either. Had a very helpful designer who gave us numerous options and ideas. Highly recommend Arhaus as a very good store with beautiful merchandise.
I can't say enough about the beautiful furniture and great customer service at Arhaus. Andrea and Chris are amazing. We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. My wife and I discovered Arhaus long before we had a house to put any furniture. We started a collection of nice pieces when they came up as floor samples and now we just finished remodeling our first home and stopped by Arhaus last night. What do we find? the perfect rug and dining chairs as floor samples. The store is a joy for us to shop in and I don't particularly like furniture shopping. We'll be returning here for many years to come.
Purchased almost $20k worth of furniture - can’t get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when we’ll be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing there’s a 3-5 day window - that’s come and gone and no one cares
We purchased this table a year. The 1st one we got was warped so it was replaced. The 2nd one got had a chip on the top and an off color board. It was also replaced and the 3rd one also had an off color board. We've decided to keep it although we're not really happy with what we got. The people we dealt with at Arhaus were very nice but the product lacks.
For a company that touts high quality furniture and high customer satisfaction, my experience horrible. I apparently ordered a custom outdoor furniture set. I was not told this at order time. The invoice is very misleading. There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. Anyone would miss this. In talking with the store manager, he says they are a mom and pop shop, and can’t afford a refund. Say what? They are a publicly traded company of over 2 billion dollars. I want to escalate past the store manager, but they will not provide a contact. We are talking about approx 1k on an order of over 20k. STAY AWAY,
$2650 and after 7 months, we still can’t use the sleeper. Zero customer service. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. We tried every possible method to inflate without, and it just. doesn't. work. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. With a 7-page contract. For the privilege of receiving the inflation device so we can properly use the sleeper. Should've listened to our gut on NOT buying a sleeper sofa that has an extra step - read "increased risk of failure" - of an air mattress. Just. NO.
I bought chairs over 9 months ago. They arrive twice in the wrong color. I just agreed to take the wrong color and one brok on delivery. Now they are offering me a different model chair. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. I'm being passed from employee to employee who have no idea what's going on. The furniture is decent at best but totally not worth it with such poor service. I've gone back to purchasing everything from Crate and Barrel and Wayfair. Much better service from both.
I ordered several dining chairs that kept coming in damaged. After the third time, the “concierge” suggested that I return the chairs and chose new ones. I chose new ones. I tried several times to order them, each time being told that I would definitely get my chairs. The salesperson said she had reserved them for me. I never received any paperwork from them confirming my purchase. Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. No one in the store claimed to know anything about the issue that had been going on for 3 months. They did not put aside my chairs and I was told too bad because they no longer have them. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. The sales manager, Linda treated me like I was the one at fault. I will never do business with them again.
How do you spend $10K on a dining room set and get a table delivered a year later with no chairs when I insisted it be delivered together, then 6 months later A CHAIR (meaning one of six) is delivered? They promised a discount. Never got it. You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns)
I purchases several products from this company in the past year and this is how it went... The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. Customer service's response was that since they are natural wood, it is expected they will have natural variations. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. Customer service's response was that normal wear is not covered. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. Each one was a recording to hang up and go online for more help. Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues.
I order 4 faux fur throws on black friday. The package arrived in two boxes. I decided to return the blankets and Arhaus sent me a shipping label. The shipping label would only cover the weight of one of the boxes. I sent a request for a second shipping label. I was sent a second label that i used for the second box. I mailed both boxes back to Ahaus the same day. They were both delivered a week later. I was only refunded for one of the two boxes. I have contacted customer support to get a refund for the other half of my returned order. The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. I never heard back from her. I called Arhaus a week and a half later. A new customer service representative created another email to send to UPS. This new rep stated she will contact me by the end of the week once she hears from UPS. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. So here I am still not being refunded by a company that has received the returned items. Guess im out $250. Thanks for nothing Arhaus
On Arhaus Site, table I orderd takes 9 weeks! I ordered same table 16 weeks ago, and still no set delivery date!
I purchased a garden stool that began peeling within three months of delivery. They did not stand behind this item. My first and last Arhaus purchase.
I purchased a rug from Arhaus 6 months ago, at some expense. Today it appears as if my husband and I have had it for years. Tufting is coming loose (requiring me to glue it), and it is pilling, etc. Pictures sent, as requested with no follow up. I am told there is nothing that can be done, it's normal wear and tear. I won't be shopping here any longer (was a 3rd purchase). Moreover, I'll be sure to tell my friends and family to avoid this vendor.
I purchased a dining room set with 6 chairs. The chair seat cushions make noise whenever you move or adjust your position. The company stated the webbing was making the noise and is should resolve with use. They say this is not a warranty item even though I purchased the extended warranty. I had a 3rd party come to investigate and it said they had never seen webbing with this issue and it would have to be replaced. Arhaus will not rectify the problem and I am stuck with these poor quality chairs. The chairs in the store did not make any noise. I have had the chairs a year and they continue to make noise and it is embarrassing when I have a dinner party.
Arhaus failed to give me critical information about my furniture exchange, resulting in their refusal to deliver my new sectional ( even though it was in the truck, outside my door. I had already gotten rid of my old sofa to make room for the new one. So, they have my deposit and will not give me my new furniture.I am furious.their answer to my calls was basically, 'tough luck.'
On January 30th 2022, I purchased a Paxton UPH 104" R/A CNR sofa for $3,765.57 and a Paxton UPH 30" AL Chair for 1,859.07. This did not include tax and delivery. The sofas were delivered in September 2022. For the first 3 months, I was feeling really good about having these sofas. The fabric was beautiful and the cushions were comfortable. Soon after, I began hearing a squeeky sound while sitting on the sofa and I also noted that the shape of the cushions were changing (one flatter than another). I called Arhaus to express my concern and they followed by sending someone to our house to check it out. The person who arrived agreed there was a squeak but he did not know what was causing it. He also noted that the pillow sizes had different measurements and that that they were collapsing. He wrote everything down and assured me that he would make a report. I did not hear. back from the company for weeks. So I called them and was told that another person would come to the house. No-one scheduled the appointment and no-one came to see it. I waited a few months and then called the company again. At that time, I was told that i had the sofa for six months and they were no longer responsible. Now the sofa is squeaking louder and the cushions are collapsing. I'm at a loss. I did not believe this company would turn their backs on me. Arhaus deceived me with their lack of interest in assuring that their merchandise is worthy of the cost. I am so unhappy. Now I want other customers to be aware of their nonsense.