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Linenspa is a very affordable mattress brand that sells low cost memory foam and hybrid mattresses. With prices below $500 for many mattresses, they are not as high quality as others due to the low quality materials used, and some customers have complained about durability. If you are on a tight budget, this is a possible starting point for a temporary mattress, but some have found these mattresses lacking.
Raymour and Flanigan sell a variety of mattresses including many name brands, but they also sell mattresses under their own label - Bellanest, which is a line of extremely affordable mattresses. Their mattresses come in either memory foam or hybrid varieties, and most find them comfortable though there are some that claim durability issues.
Based on our aggregated reviews and our scoring method, we recommend Raymour And Flanigan in this match up!
Raymour And Flanigan: 7.4/10
Raymour And Flanigan: 7.4/10
Raymour And Flanigan: 7.5/10
No Back Pain:
Raymour And Flanigan: 7.4/10
Raymour And Flanigan: $219-$759
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Raymour And Flanigan:
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Sleepers don't always feel excellent about these mattresses. Some customers didn't have a good experience, but others were completely satisfied. Therefore, it is more difficult to estimate if one of these will work perfectly for you. Look on below to see if one of these may work for you.
Customers have mixed feelings about the lasting support of these mattresses. Though some folks are happy with these mattresses, if your body type is different than average, make sure that your choice fits with your body before buying.
For those that are looking for long-term edge support, some reviewers report that these mattresses may not have the kind of edge support over the long term that you may need.
These mattresses may not be as long-living as you'd like. Some sleepers describe issues with durability and comfort over a shorter than average timeline. If you are search for longevity in a mattress and would consider yourself to have a larger body type, these may provide initial comfort, but take a look at the mattress specifications and reviews before buying.
Discovering how folks really feel about a certain mattress is sometimes a hard thing -- especially with brands trying at all costs to protect their reputation. Sleepers, sadly, don't always feel comfortable from these mattresses. There are still customers that are happy with their mattresses, but others that are not as pleased. Make sure to read on to figure out if they will work for you.
These mattresses may not be the best of the batch in terms of support. Though some sleepers find these mattresses to be comfortable, some have had issues with lasting alignment. If you are thinking about this mattress, make sure that it works for your body before buying.
Edge support is always important to those that like to sit close to the edge of the mattress Others don't find it is to be a big concern. These mattresses are not as supportive overall, so if edge support is very important to you make sure to do some additional research.
We all want a mattress that lasts 10 years or more, and when our mattress is something that instead gives us pain over a short term, this is terrible. However, it is much more difficult to find a durable mattress nowadays than in years past. With more choices for us than ever, some brands aren't always investing in quality. When it comes to these mattresses, unfortunately, they have some sleepers who have reported durability issues over a short time. Durability issues don't happen to everyone, but make sure to read more about the warranty and the return policies.
This Mattress is amazing!! If you're nervous about ordering a mattress sight un seen from online.. Please put those fears to bed ( sorry for the pun). Not only did my shipment come in 2 days.. the price point not break the bank.. THIS MATTRESS PERFECT!!! no smell, soooo comfortable and will be buying more for the other beds in the house. THANK YOU for making my wife think i am a smart and savvy consumer...View More Reviews
The mattress feels good for support (that's the reason for a 2), but it retains body heat to such an extent that it is extremely uncomfortable and I am unable to sleep on it for more than 2 hours. As the body cools down a lot of heat is given off and it becomes trapped in the foam. There is no place for the heat to dissipate through the 10 inches of insulating foam. Even with multiple layers of blankets between the top of the mattress and the bottom sheet, it's like trying to sleep on a warming tray. It's necessary to get out of bed for a while to cool down before trying to sleep again. Body exposed to room air is cold while body against the sheet roasts. We could not find an acceptable solution to get rid of the trapped air.
It's a nice mattress. I ordered a queen & I measured it and it came out 3 inches short on length and width. If this isn't a problem to you then it's a great buy.
When I first got this mattress I was in love, it is so comfortable it is still comfortable, but after 8 months I have this curved lump on one side of the mattress, I have enclosed screen shots. I was hoping after only 8 months it would have lasted longer. You can feel the lump : (
Bought this mattress for my daughter. It was great for the first few months but now you can really feel the sprigs when you lay on it. I’m looking to purchase something else now. I’ll probabl give this mattress to a homeless man in our local area.
I was very surprised about how compact it was upon arrival. The price you paid is worth more than for the product. The mattress is really soft and comfortable. It doesn't bounce like any other spring beds.King bed is scuh a big it can easily accommodate parents with child.
Comfortable, plush, surprised the cost was so reasonable. I'd buy it all over again!
We bought the twin size for my daughters daybed. It is sooo comfortable, and light weight. Not only does she sleep through the night,changing the sheets are abreeze!!
This is probably this best mattress I've ever had. And for this price? Really can't beat it in my opinion.
This is ok for the price. It is a little firm. If you have a big toosh, it is not the most comfortable to lay on your back since it is so firm. I think I will need to get a mattress top to add extra support to my lower back. It isn't too bad on my sides, but then the same problem with my hips being big. If you need something a little softer, I would send the extra 50-80 dollars on something that might be thicker.
Great value for the money ! I weigh about 130lbs and it feels nice & comfortable. I have been sleeping on it for 2 weeks now and it's just the right balance between soft & firm. Also, it is convenient to carry as it comes rolled up in a box. When cutting the plastic outer wrap it was fun to watch the springs expand as the mattress actually rolled itself out ! Thank You Linenspa.
Bought this mattress (full size) for my 8 yr old daughter for her new bed. Absolutely love it, so comfy. Would definitely buy a king sized one when I'm looking at getting a new mattress for my husband and myself!
I love this mattress! It's the perfect combination of firm with a comfortable top. I have gotten one for my 6' 16 year old son. I ordered a pretty simple frame and twin mattress for less than $200! I am now looking into a full size for m 21 year old son.
Way too flimsy
I bought this for on a twin bed for my 5 year old niece. Very soft and comfortable. My niece loves it. Great value for the price and even better, I bought it on sale.
This mattress is amazing!! I wanted the most comfort at an economic al price. I did hours and days of research and chose this one in a King. It literally feels like I'm sleeping on a cloud! I have never had a better nights sleep. This is the best mattress I have ever owned.
This is the most uncomfortable bed ive ever slept on! I wake up with a back ache every morning and my shoulders and hips just dig into the bed. My husband moves around the whole bed every night trying to find a comfortable place. My 8 year old bed is more comfortable than this bed! Now i have to go buy a mattress topper so i can sleep and not toss and turn all night!
I can't say enough good things about this mattress. I bought both my kids one and they have never slept better. I have slept on them and they are incredibly comfortable. I absolutely love it!!
I purchased this mattress for my almost 3 year old's bed. This mattress is a very good quality. It seems very durable and comfortable. My son loves his new big boy bed. I bought the twin sized one. I was afraid that twin sized sheets wouldn't fit on it since it is hybrid, but they did. I kept my receipt for the sheets just in case, but thankfully they fit perfectly. The only additional thing that I would recommend is not cutting the 3 tape wraps until you have the mattress on the bed. I intended to put the mattress on the bed before I cut the final two tape wraps. However, once I cut the first tape wrap off, the other 2 tape wraps broke. The mattress basically had an exploding open effect.
Just what I needed! Perfect! Light weight too making them easy to move around. No boxspring needed is an added plus!
It took several attempts to buy this mattress from the website. Everytime I bought it, the next morning I would see that the order was cancelled. Finally it got ordered, then when we went to the store to pickup, they had a hard time to find it. It's now home, in place and my daughter loves it.
I recently bought a canopy twin size bed for my daughter and needed to buy a mattress for it. I was kind of hesitant about purchasing this bed because it was $77. I read the reviews and decided to give it a try. This mattress exceeded my expectations. It was shipped to store. It came rolled up in a box and it was quite heavy but that is to be expected. Opened the pacakge and let the mattress rest on the floor to let it expand all the way. I laid on the bed for 3 minutes and liked it so much I decided to purchase a king size for my husband and I. My daughter loves her mattress. It is beyond comfortable. Don't be turned off by the price. Even though it's cheaper the mattress is of high quality.
Price and quality: It deserves a 5-star except that I think the dimension for the width of the twin bed is OFF ... it is 37 or 38 inches NOT 39 inches as it says on the web as far as I can see. I was worried it would NOT fit my 38 inch bed but it fit perfectly. Please fix your specifications.
I love this mattress. It has the perfect amount of firm and plushness to be like sleeping on a cloud. After having many a mattress over the years I have to say this is by far the best. My only gripe with this product is that if you are a heavier person, like me, then it seems the springs won't last too long, considering when they get compressed too much they make a popping sound. I wish they made a 10 or 12 inch mattress just like this, that would be great!
Wow! What an awesome mattress for the price! This arrived quickly and we immediately took it out of the box. It easily unfolded and within minutes it was at its normal size. So soft! And it's firm but not too firm. Perfect for my 5 year old!
It is a very firm mattress, considering it came rolled up in a box. It is also a very lightweight mattress, I had not trouble getting out of the box by myself. I am 60 years old with arthritis and did not need any help.
Come compacted just watch out opening it will spring out quick lol it's firm like my mattress soft so I ordered a foam mattress go on top 3inch gel worked out great comfy sleep.
Great buy. The price is great but the mattress s is Awesome. I bought two mattresses. 1 named brand and more expensive and liked this one better. Wish I would have bought 2 of these.
Very comfortable, softer than a hard bed, love the memory foam. Price is certainly reasonable. Quick delivery, even over the holidays. Will definitely consider again.
This mattress is very comfortable. Best purchase I've made in quite some time.
This mattress is awesome. It's medium firm, it's perfect for a good nights sleep! It's also a lot of fun to open the box it comes in... Yes, a box! You'll see why when you purchase one... Hehe
This bed was so much better than I thought it would be. It is for my 18 year old son and he loves it. It didn't take long to get up to the 8 inch size and is very soft. He loves it!
I ordered this mattress for my daughter. I was a bit skeptical I'm the quality it would be because it was so cheap. But for the price I decided to try it. The mattress came rolled up in a box such I had never seen. I opened the box and plastic and instantly it started to expand. My daughter slept on it that night and loved it. The mattress is on the firmer side but very comfortable.
It's really cool that you can order a mattress and have it shipped in a semi small box to your home! This is very nice and comedy for being a hybrid. It has about an inch to two inches of memory foam on top of the springs so it's very comfortable. The fabric is nice and soft too. This would be perfect for a guest bedroom and or for a kid maybe not for every day sleeping for an adult but definitely for a teen. My son loves this mattress and the price was right!
I love this bed. My family thought I was crazy buying a mattress from the internet without ever laying on it but I had a good feeling about this mattress so I did it. I just bought it sight unseen. I am SOOO happy that I purchased this bed. It is so comfortable. The outer layer is nice and soft to the touch, it is true to size so the sheets fit, which is great, it is soft yet supportive which is why I went with the memory foam/innerspring hybrid mattress. I was a little concerned when I saw the bed arrive in a tall skinny box but we brought it in and opened it up and as we were cutting the outer plastic layer that sucker just popped right open. Freaked my husband right out. It didn't take long and it unfolded and came right back up to size. It was really neat to watch and even better to sleep on. Even my husband agrees and that is hard to get him to do. If you are on the fence about buying this mattress I highly recommend it, you won't be disappointed.
This is AWESOME! So nice not to have to deal with delivery trucks and delivery guys. This came in the mail, easy peasy. Opened it up, and the kids LOVED how it was vacuum sealed and popped right up. They immediately jumped on it. LOL Got this for my son's 4th bday- he is so excited. I wish I could show you the video of how excited he is! I love the foam topper on it. Even with joint pain, I feel very comfortable on this mattress.
This is a very nice mattress. I was very surprised about how compact it was upon arrival. Once you carefully open, it takes a few hours to fully expand (even though it really pops right out of the package). The mattress is really soft and comfortable. It contours to your body and isn't incredibly bouncy when you move about. For a thinner mattress, it actually is very comfortable and provides excellent support.
I purchased 2 semifirm mattresses and both are quite good... however, semi firm is not as firm as it should be...next time ill go with firm..but overall very comfortable..
I needed a new mattress and I did a lot of research before picking this one. There are a lot of popular online mattress stores (casper, lisa, purple, tuft and needle) but all of them were way out of my budget, especially since I wanted a queen. I saw this one had great reviews and I price I could afford so I chanced it. It shipped quickly and arrived rolled up in a long box. After I cut the plastic, the mattress began to hiss and expand with air. It was really cool. Within a few hours it was ready. I've been sleeping on it for 3 months now and have no complaints. It's the perfect mix between soft and firm.
Great bargain. Just what I needed for a twin bed. Feels comfortable.
My husband and I were not sure if we would like the new mattress but turns out it's perfect. We are sleeping better and loving the new memory foam. Thanks for the help R&FView More Reviews
We were a little scared to change from a mattress with springs to the new memory foam. WOW, what a great choice though. The memory foam conforms to your body and is so comfortable. The aches and pain of growing older have disappeared when sleeping on this mattress.It just supports your every need when you sleep. Would buy this mattress again in a minute after using it! Thank You Raymour and Flanigan
My mother bought a mattress 1 and half years ago. They came out, checked the mattress, told her she wasn't getting a new one cause she sweat on the mattress. Only took pictures of where she sweat which was one spot, it's not like they are going to resell the mattress. And they should correct the guarantee that if you sweat don't call us. Some guarantee they have. They didn't even check that the mattress was sunk in on both sides. When I sat on it I fell in it. And we have rotated the mattress. I will never buy from them again and I will tell all my family and friends as well. Thanks for nothing Raymour and Flanigan.
I am writing to this hoping someone on top will hear me out and re-consider the sales tactics. Your employees are salesman, not doctors. Customer knows best. After 9 wonderful years of having my 'firm' bed from Sleepy's it was time for a new bed. I would have returned to Sleepy's for my mattress needs, but they closed down their Waterbury, Ct. location. And so, because I had done business with R&F in the past with furniture, I thought I'd try buying a mattress from R&F.
Now from my sleeping experience, which is above all other professional bedding experiences, I was determined on getting me another 'firm' bed. Who knows my back more than my back? So I walk into the Waterbury Location and immediately I was approached by a sales rep. I told her that I am looking for a mattress. As we walked to the back of the store, she asked what type of mattress I had in mind and I told her a firm mattress. She then begins to ask me what side do I sleep on? I told her that I am a side sleeper. She then said, that for a side sleeper plush is the recommended mattress. I told her well thats against everything I believe in. I then told her, that I walked into R&F with my mind set on buying a firm mattress due to my previous mattress experience. She has me try out two plush queen beds.
One was too soft, but the other at the time felt like it may have been what I needed. She says, I'll give you 15 minutes on the mattress and I'll come back to see what you think. She comes back to what felt more like 10 minutes and asked what did I think. (I now know a mattress decision takes way more than 15 minutes.) I told her the mattress does seem that it will do the job. Plus, hearing all she had to say about plush being for side sleepers made me feel like I may have been wrong with my own idea of a firm bed. Even a manager came by to help me understand that side sleepers use plush. He even stated, 'firm is one of the most returned mattresses.' They also convinced me to buy the platinum warranty just in case it doesn't work out. I make the deal. What a regret!
I should of listen to my body! The bed arrives and my first night on it was great! But on the 3rd day, I woke up with with a stinging feeling on my hip side. I went back to R&F and spoke with the manager and he said, it may be that my body is adjusting to the bed and that I should give it more time because I have platinum coverage. I leave thinking he may be right about me adjusting, so I go back home. But I now see, more time sleeping in a bed that wasn't for me wasn't good advice, medically speaking. Even a healthy back can get harmed sleeping on a bad mattress. The manager who said I should give it more time was really saying to me, leave the knife in your hip some more, I'm sure your body will adjust. What ridiculous advice from him having no medical background, and stupid on my end to have listened! About a week later with sleepless nights and painful mornings, I wake up in tears and in much more pain.
Now, I went back to the Waterbury location. I see the same saleswoman and I tell her please get me out of this bed. She says, she's gonna get the manager. I think his name was Jim. I don't know what was with Jim that day, but he would not listen to my experience with this plush bed. It seemed as if he was upset that I was exchanging my bed and would not give me his ear. I wanted to give him my reasons on this whole plush idea for side sleepers may not be for EVERYONE. I wanted to tell him my experience on this plush bed and that maybe what is recommended may not apply to all customers. (During my research on mattresses, I read an article that strongly agrees that firm bed is for side sleepers) But seeing that Jim was acting irritated and insensitive to me, I felt so offended that I left pissed off out of the store and made a complaint to the customer care department of R&F on the manager of the Waterbury, Connecticut location.
Hours after walking out. I received a call from Newington, Ct R&F. The manager tells me that he heard through the district manager that I needed help exchanging my mattress and that he wanted to help me out only if I come to the Newington location. I wasn't too happy about the half hour drive there, but I really needed this issue to be resolved and was willing to invest my own time. The manager there was awesome. He heard me out and even agreed with me that the plush idea for the kind of built size of a man I am wasn't a good bed referral. A Firm mattress should of been recommended, due to my size and previous experience with a firm mattress.
I also expressed to him that I had wished I made the first decision or first mistake on my bed and not R&F. I felt now my warranty will be used up on what I believe was R&F fault by not listening to me before the initial sale, and the complaints after the sale. He told me not to worry. He will waive the 95.00 delivery fee and make this sale like a first time sale. But that if I don't like the new firm mattress, then I would have to pay the 95.00 for delivery. I agreed. I was very happy to know I finally am going to get some real sleep... not so fast!!
Here's the topper!! The second bed arrives. The delivery guys begin moving the bed out of the truck. One of the guys is out of the truck and the other is inside the truck sliding the bed out. When the bed was about to exit the truck, the guy inside the truck lets the bed drop to the ground. The bed bends at the corner due to the impact. I immediately said to the guy, 'Hey!, thats a thousand dollar bed and you shouldn't of done that. And especially in front of the customer, me!' I asked the other delivery guy in Spanish, because he knew little English, what happens if I reject this bed and don't sign because I seen the way my product was handled and now I'm concerned it may have been damaged? He replied, 'It'll be ok. You should see how we handle them at our warehouse.'
I was shocked that he said that, but at the same time I thought maybe the beds can handle such abuse so why fuss for another one. My new mattress is gonna get abused at the warehouse, like the driver said, before I even see it anyways. They put the bed down, I inspect it and lo and behold!! Now, theres a visible hump in the middle of the bed and a slope on the top corner of the bed where the driver let the bed drop. Complaint was filed again on the drivers handling of my product and his remark about how they handle all other mattresses at the warehouse. Finally, I am hoping this matter falls in the right hands and that I am dealt with immediately. I will be continuing my complaint until I am heard. If not, I will do whatever it takes so that I am heard.
**Update** 08/12/17 A foam mattress was selected and extremely discounted due to my awful experience with R&F. Two months later the foam mattress is not holding up. It feels like a plush foam now. My hip pain is still there. Very uncomfortable at night with both the bed failing to support me and also my hip waking me up at night. For the record, I've never had a left side hip issue. I hope there is no long term damage done to my hip. My advice stay away from this company. Their sales tactics is too aggressive, especially on a product that takes time to make a decision on. They're after your pockets with their aggressive sales tactics, and not after your well deserved beauty rest. I recommend going to an all mattress store next time.
After purchasing a mattress from the Raymour and Flanigan Store in Brick, NJ it was delivered with a fee to my residence. After sleeping on the mattress I began to get suspicious of the mattress I received. It did not seem to be the ultra firm mattress I purchased at the store. After researching my bill and the tag on the mattress I was able to confirm that the mattress was indeed not the one that I purchased! In fact it was a totally different brand.
I went to the store that I purchased the mattress at in Brick, NJ to discuss the problem. Come to find out they said that they don't even sell that brand mattress that I received upon delivery to my house. So they basically told me that I might have switched up the mattresses and tried to scam them! They were unwilling to give me any compensation and the accusation that I was trying to scam them is ridiculous! Lesson learned DO NOT BUY FROM RAYMOUR AND FLANIGAN!!!
I am an Interior Designer. I ordered this mattress for a rental house in Southampton. This is a mattress that will last. It is firm however the top is cushioned and soft-- without a pillow top! I find that pillow tops tend to sag or loose their plumpness ( usually on one side) pretty quickly so I never buy them. It is a high mattress so make sure you measure how high you want your bed to be. Go with the 5" box spring and if you need it lower go with a Bunkie board.
I need a firm support, but also have a 5" memory foam from my previous bed on top. The combination of the two works best for me. The pillow tops do not offer me enough firmness. I am very happy after 5 days.
The original box spring ordered was too big; the team from R&F returned the following day with a replacement.
We purchased this recently for a spare bedroom in our home. It's been used by guests of ours and the tell us how much they like it and how comfortable it is. We are very pleased with our purchase!
I sleep on this every night, and i'ts very comfortable. It was worth the money.
We need a bed for our guest room. Because my mother-in-law will be using it has to be comfortable but will not be an every day bed. This fits the description for us. We got it on sale for $500 and at that price it is a steal. Great for the price.
I love this mattress comfort height is excellent. Love the split box spring easy to get into my apartment. Would recommend to all my friends.
Great product for sleeping Dream comes easily You will like this when you use this for your real life You can happily sleeping in this bed
First night great sleep in 10 years! I didn’t know what I was missing.
Finally a bed I can enjoy to sleep in. Exact firmness I’ve always wanted and the height ratio is solid
Great mattress and great company to deal with. Delivery and set up and removal was so great and fast.
This mattress is amazing is like sleeping on clouds if there were such a thing.....
I am truly in love with our new mattress. Previously I owned a plush mattress but my husband and I experienced lower back discomfort and tightness in the morning. We decided it was time for a change and that we needed something more firm. We tried out 5 mattresses in the store within our price range and decided to purchase the Bellanest Imperial Firm King Mattress. We could not be happier, it is the perfect amount of firm for us and we no longer wake up with lower back pain. Also as first time owners of a king bed we are loving all the extra room. This mattress was a great find at a good price, and I absolutely reccomend it to anyone looking to switch from plush to firm for extra support.
Wooo This is the mattress that I need to sleep the whole day. Delivery and attention in Raymond and Flanigan is the best experience ever!!
So far I believe it may have being too firm for my wife as she is saying her back hurts. For me is ok no problems at all. After all for me is an ok matres.
Very nice. Bit more in height than old mattress. Having a disability,little harder getting on it. My shoulder & neck pain is 90% less now in the morning. For the on sale price&comfort, it's great!
Great mattress for my back pain. Very comfortable after a hard day of work. My wife neighbors came over and laid on it and tested it out. They will now head over to Raymour and Flanigan to purchase the same mattress. One of my neighbor bought the bedroom set this mattress was sitting on in the store now she's going to go back and get the mattress and box spring for the complete set.
Very comfortable and helped me sleep through the night!! No more back pain!!!
Just in love with these mattresses it is so comfortable I bought a queen size for myself and this full size for the guest room. So far it is doing wonders I just don't want to leave my bed in the mornings it was indeed a great buy.
This mattress is a little too firm for me. I would like to have had it a little softener. Thank you for your prompt service.
I just received my mattress. Right now I have mixed feelings about it. The majority of my life I have always slept on a super firm mattress. This is the first new mattress I'm sleeping on in over 10 years. I selected the Bellanest Firm but it does not feel firm. Not exactly soft but not really firm. It is nice, well made and I have no problem falling asleep. I'm getting use to it. I'm happy to have a well made new mattress. The Raymour and Flanigan sales person was very helpful. I would not describe this mattress as firm. A bit cushy.
I purchased a mattress at R&F. It was rock hard. Also, the base for the mattress was delivered with a faulty electrical control box. I contacted R&F to return the product, only to learn that R&F had a no return policy (which was not articulated to me by the salesperson). I was told that I had to wait 30 days to exchange the mattress. So, I had to either sleep on the rock hard mattress for a month and damage my lower back or sleep on a different bed. I told the manager of the store that the bed was not close to the one I tested in the store. He told be the demo beds in their showroom were beaten up, and they couldn't be relied on to know how soft or firm the actual beds would be that are delivered to the home. I described the factory defect with the base, and was told that usually customers are forces to have the base manufacturer (reverie) service their own products an R&F doesn't get involved, but he would make an exception and replace the defective base I received when I switched out the mattress. R&F sells the lowest model of the reverie base with their beds. These bases are very cheap, and R&F does not back them up. Instead, they refer customers to reverie for service. Reverie's customer service is extremely slow, and their reps do not have basic knowledge of the products. So, if you buy a bed from R&F you should plan on replacing the base in short order, or sign on to endless negotiations to get the base repaired. So, about 2 weeks after receiving my "new" bed from R&F I am stuck with a broken base and a concrete slab to sleep on. R&F refuses to address the problem until another 2 weeks passes (even though they delivered a defective base to my home and a bed that is not even close to the one I tested in their showroom). Classic bait and switch. In the meantime, I am sleeping on an old bed in a spare room and storing their defective products. I only have the manager's promise to replace the base and approve the switching out of the mattress in a week. If the next mattress turns out to be different than the beat up ones in their showroom, I am stuck. By far the worst experience I have ever had with a purchase of a bed. Also the most expensive bed I ever bought, close to $4000 and counting so far. Basically money and time wasted. My last rodeo with R&F.
I bought this mattress for a new apartment we were building we just moved in 2 weeks ago, we can not get a decent night sleep on it, its hard as a rock and not at all like the one we tried in teh store, upon going to the store, we were told since we didn't buy a mattress protector(which is a scam as we weren't offered any to buy or even say we didn't want it, they wont do anything the mattress is hard as a rock, they all lie when they tell you you can try it out and the if you do not like it they will retirn , so much for their 5 year warrantee, do not ever trust this chain
It is now 1 year since we purchased a brand new king sized mattress and adjustable bed frame from R&F. We did purchase the Platinum Protection Plan. The purchase process was good but since that day, all downhill. First, the assembly and installation of the bed frame was bad. The assembly was done wrong which resulted in the bed frame being stuck with the head and feet positions elevated. 136 minute wait on the Platinum Protection service line before I gave up and called Reverie. They instructed me on how to lower the bed, re-program the remote which then identified the problem as a bad remote. Since it was just installed I had to go back to R&F. Called service again and was told to expect a call within 48 hours. Nothing. Called the store and received a call back at the end of the day. A new bed frame was going to be delivered. Wow, great (or I thought). Bed frame delivered and assembly team identified that the first frame was assembled wrong. New frame in and all good, well only for so long. This weekend when I tried to raise the head of the frame, no response from the remote. Changed the battery and still nothing. Crawled under the bed to go through the re-pairing process and noticed that the control box light was off. Tried calling R&F as we have a Platinum Service contract. Got voice mail and left a message. After my last experience, called Reverie customer support and left a message there. Reverie called back a few hours later, walked me through some trouble shooting and their first thought is a failed control box. Now per the R&F Platinum Service agreement, that gives me a new bed frame. Let's see if R&F ever calls back. Reverie however is sending me a new control box (they were willing to have a service technician come to the house but given COVID and the Pandemic, trying to avoid unnecessary people in our home) and I will install myself. Now I have to figure out how to get my money back from R&F on the Platinum Protection Program as it is a waste.
Don't buy here....mattresses are defective and dirty...box springs don't match