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Lifekind makes a variety of organic latex mattresses and were one of the pioneers in the organic mattress and bedding space in the 1990s. They developed latex mattresses that are well received by customers who can afford them. The only complaint is that they are on the firmer side, so if you are a side sleeper or someone who is prone to pressure points, these mattresses may not be for you.
Urban Mattress is both a retailer and a brand of mattress. They were founded in Boulder, CO in 2008 with only one store and have grown to 14 stores in over 12 cities across the US. Their retail operation carries other mattress brands such as Vispring (the luxury British bedding brand) and Tempur-pedic, along with their own brand Urban Mattress and Urban Naturals. They are also active in social responsibility, donating to local charities in each of their locations. They have a budget line of Urban Mattress bedding focusing on both memory foam and hybrid bedding with a mid-price point to fit any budget.
Based on our aggregated reviews and our scoring method, we recommend both Lifekind and Urban in this match up!
These mattresses have above average customer satisfaction scores. This means that there are good scores overall from sleepers, but some had different experiences. Some sleepers didn't appreciate the feel in regards to their body. Make sure to read on to learn if these mattresses will work for you!
Mattresses that are good at support are usually believed to be firm, but when we talk about support, we talk about deep support of the spine, hips, and shoulders. These mattresses are well rated for their supportiveness for the average customer, but rarely, some customers are not always happy.
These mattresses have good quality edge support, which is great for those that like to sit on the side of the mattress or roll away from the middle of the mattress.
Bowling Ball & Density Tests
By using a bowling ball to measure firmness, you can find out if a mattress will be evenly supportive of the spine. These mattresses are supportive to most sleepers overall, but if you have wide hips or shoulders, double check the firmness.
Having comfort that lasts for years is one of the most important things for mattress shoppers. Though there are some reasons, like a changing body, that would mean we should update our mattress sooner than 15 years, we would all be more comfortable if we knew our mattress would last that long anyway. These mattresses do well overall when it comes to durability. Most sleepers will be comfortable with these mattresses over 7 years, but some had issues with the feel. If you are a bigger than average person, review the mattress specs before buying.
Most customers feel great in their mattresses and rated them well. However, some sleepers didn't sleep as well. If you are thinking about buying one of these mattresses, make sure to do some more research below to make sure it will work for your body.
Having a supportive mattress is the key to a healthy night's sleep. You want a mattress that makes you feel refreshed and doesn't cause back aches. Reviewers describe these mattresses as well supportive.
For those folks that like to sit or lie close to the side of the mattress, edge support is very important. These mattresses do a good job with edge support and don't contour too much on the edges.
Bowling Ball & Density Tests
A fun practice for reviewers, the bowling ball test provides a good indication of firmness while also showing evenness of support across the mattress. If a mattress is unneven in its supportiveness, then there is a big problem. However, these mattresses do a good job providing even support for sleepers.
Mattress shoppers are on the hunt for highly durable mattresses. However, with durability not always being the highest priority for companies, it can be a tough prospect to find a mattress that lasts. That said, these mattresses are rated highly for durability. For most sleepers, they will last between 7 - 12 years. Those that are bigger or use their mattress more than 8 hours every night may find that their mattress is slightly less durable.
I switched from a Sleep Number to The Euro mattress and I only wish I had done it sooner. I haven't slept so good in years. I purchased the medium-firm and it is perfect. I am grateful to Lifekind and its excellent customer service. Thank you!View More Reviews
packaging damaged in shipping, so it sat in warehouse for a while. So far mattress seems OK
Purchased a Euro ten years ago. Beautiful mattress and shows no sign of wear or age. It is as wonderful now as when it arrived. Definitely is firm, with excellent support and stability. Those needing plushness may need to buy a mattress topper.
I've never slept better. Great feel.
My husband and I invested in the Lifekind Euro mattress in 2015. After almost 2 years, I am happy to report that this mattress is simply the best of all the conventional or natural mattresses that we have ever experienced. Thanks for being there, Lifekind!
I am sleeping more soundly on my new firm mattress. I love it!
I am so grateful that we got this mattress. I knew it was a risk to get it without seeing it or trying it first, but decided to go for it. We got the firm variety since I tend to prefer sleeping on firmer surfaces. It was way better than I expected it to be and I already had high hopes. It had absolutely no chemical odor, which is to be expected, but I was still very pleased to find this to be the case since most things you buy these days smell like chemicals. It also is ridiculously comfortable. I love it more than any bed I have ever had. Thanks Lifekind for making such a great bed.
So nice to sleep on a clean non-toxic mattress! And it's very comfortable as a bonus. Also love the fact that its environmentally friendly. The rubber trees are harvested sustainably and as I recently read in Mr. Bader's book, the animals who contribute wool are treated humanely. Kindness and compassion for the earth and fellow creatures who inhabit it provide us all with a healthy sustainable environment. Thank you Mr. Bader!
Over the years, I have bought four of these mattresses: two twin XLs, one Queen and one Cal King. Obviously, they are great. We like firm mattresses and everyone who as laid on our beds comments on how great they feel. I sold all but the Queen and these have excellent resale value. I would buy another but Full XL is not available despite being the most logical mattress size possible (a full mattress is the length of a regular twin, Full XL is the length of a Queen, but America is more fat than tall).
I bought this mattress in medium-firm a couple of months ago to upgrade my son from toddler to big bed. Customer service was great, Naomi was very helpful. The mattress feels amazing, so much so that i now fall asleep with my son in his bed. Instead of sneaking out after ten minutes to get my chores done, i sleep for hours until I wake up and wander groggily to my own not-so-comfortable-anymore bed. My son loves his bed and sleeps so well.
This is our 2nd Organic Rubber Latex Mattress. We bought a King for us 10 years ago and love it so much that we just bought another one for our kids. Most comfortable and mattress we've ever slept in, not to mention it's chemical & pesticide free. :-)
Slept on this mattress for over 7 yrs and still loving it! We bought the firm option because I had bad back problems form our old mattress. This one has amazing support although sometimes I wish half of it was softer... Overall I'm very pleased with it and would recommend to family.
Switched from a traditional mattress to this incredible organic product, which I got in FIRM, and I have never slept better in my life. I also love that I am supporting an US company. Keep doing what you are doing! As a loyal customer and huge fan for 15 years, I am satisfied with not only all the wonderful items I have purchased and enjoyed over the years, but am especially impressed with your outstanding customer service. Thank you, Lifekind! And thank you, Naomi! G.G.
It's been three years since I purchased my Lifekind bed and I still couldn't be happier with it! I absolutely love the rest and comfort it provides as well as the organic/cruelty free philosophy behind its creation. Truly one of the best purchases I've ever made. Thank you for such a high quality product. I've chosen to purchase another pillow from you and am confident I will be just as satisfied.
We purchased one of these in 2013 because I was pregnant at the time and sleeping with my 6'2" tall husband on my old queen sized mattress (15 plus years old) was not cutting it. After talking with Sylvia (who has since helped us with other purchases, including two Shastas for our toddler/guest room as well as an additional Euro for my parents -- they tried ours and were converted!) we purchased the firm option and we LOVE, LOVE, LOVE our kingsized bed! It was fabulous to have during the ups and downs of pregnancy, and now that I'm no longer pregnant, we STILL love our bed. My husband no longer sleeps with his feet hanging over the edge and we don't sink into a pit in the center of the mattress like we did on our old one. It's so nice to wake up feeling relaxed, refreshed and healthy instead of stuffy, sore and tired.
Extreme satisfaction... to the point that I tell my bed how much I love it when I awaken in the morning. It's the most refreshing sleep I've ever experienced. Had I known there was a difference, I'd have made this investment long ago. I have recommended you repeatedly, handing out your catalogues to others interested in Lifekind products. Excellent quality and customer service. The products are in a class of their own. I researched most of the other organic mattress manufacturers, and there really was no comparison once I looked at all of the factors.
We purchased our mattress and wood slat foundation, together with our furniture, several years ago. Our bed is the BEST we've ever had and provides an amazing night's sleep. We wake up every day refreshed and alert. This has never been the case with beds we've owned in the past. The fact that our mattress and foundation was made at the only organic mattress eco-factory in North America is also extremely important to us. Finally, the assistance we received from our product specialist was invaluable. It is difficult to make such an important purchase without actually seeing the product, but the process was seamless thanks to our product specialist. I enjoy all our Lifekind products, including the dish towels, bath towels and washcloths. They are so soft and last forever. I've had friends comment on how pretty they are. Thanks, Lifekind. I'm definitely a lifelong customer!
LOVE the mattresses (two so far). They have really eased my back woes. I love that I am not breathing in toxic fumes as I sleep. I chose you because of your sincere commitment to quality from beginning to end of the entire manufacturing and delivery process.
Hands down, the most comfortable mattresses on the planet. The people at Lifekind went way above the call of duty helping me decide which mattress to purchase. They are professional, helpful, and patient.
I've had my mattress for a week now. It arrived earlier than I expected (Thanks!) It's been so nice not waking up inside a deflated air bed feeling like a human taco. Instead of having to pump it up before bedtime and during the night, I just sleep until morning now. What a concept. When I first realized that only an idiot sleeps this way, I went to my local natural bed store. The first time I went in there, they tried to sell me pillows and blankets and were really scattered in explaining my options for beds. I left my head spinning. I decided to give them one more chance, so a few days later I went back and the service was even worse. After researching different companies from a Google search, Lifekindï£¨ stood out. I'm very confident now that I'm actually sleeping on the mattress that I made the best choice. Thank you for being so kind and quick when I started emailing you questions during my research phase. Every single part of the process was smooth. And your personal thank you note was a classy touch and made me laugh. I'm not taking a good night's sleep for granted anymore. I'm the King of Dreamland!
We scoured the internet to find the perfect organic mattress and have looked into so many different companies. It was a tough decision to buy an expensive mattress without seeing it first and we are SO GLAD we decided on this one! Lifekind is an amazing company and the customer service is phenomenal. We have been sleeping so well and LOVE our new mattress.
We own three of these for our children. We bought our first one about 4 years ago and have been very happy with all of them. They are super comfortable to sleep on when we sleep with our children and I love the peace of mind that comes from knowing they are sleeping on mattresses free from from toxic chemicals! Well worth the price.
We have had our Euro now for about 6 months. We ordered a box spring and a bed frame as well. We are absolutely in love with this bed. I have never slept so well! We are organic in everything else, and finally took the plunge to an organic bed and couldn't be happier. The sales rep was very helpful choosing our bed and everything arrived well packed and clean.
This is the best bed I have ever owned. A few days ago I was faced with the option of spending the night in a hotel or driving for an hour and a half (with traffic it was about 2 hours), I drove home, knowing I would sleep well in my Lifekind bed : )
I opened the box with the Lifekind King Wool Pillowtop and it smelled like manure. I thought maybe it was the packaging and put it on my new organic King mattress that did not have any smell. The manure smell got worse and my eyes and throat burned. My husband also had an adverse reaction as did our three year old who said "yuck" when she sat on the bed. I hung the pillowtop outside in the sun in the hopes the smell would go away and again we had the same adverse reactions. We've had to sleep in our guest room since JUNE. Lifekind took the pillowtop back and upon inspection deemed that it had skipped a sanitization process. Our bedroom still smells like manure and even after having all of my bedding professionally laundered the smell still lingers. Lifekind asked me what I would like to do and when I asked them to remediate the damage caused by the defective pillowtop they said no to my request. They didn't offer anything to help mitigate a problem Lifekind caused. I now have to buy a new mattress, duvet and pillows and they aren't taking any responsibility. Absolutely do not buy anything from this company. It's appalling how I have been treated.
Liked what I felt in the store, but it feels a little less magical at home. However, I can't complain much because it still really beats my old crappy Serta.View More Reviews
Unlike many mattress stores that I have been in, this experience was far from pushy -- and I had a lower budget, but experienced great service and a good overall experience. In the end, selected one of their urban mattresses and am very pleased with the feel of the bed. Good stuff!
Just bought from the Berkeley branch and it was such a great experience. Todd was amazingly helpful, but not pushy at all. He just wanted to direct me in the right direction and in the end, I got an Urban Mattress that I just love. Couldn't be happier.
I had a great customer service experience when I went into Urban Mattress -- not pushy at all and I felt like I got the right bed when I left. Unfortunately, the bed isn't as comfortable as I first thought it was. It is a bit hard in the cold weather and I sometimes wake up with back pain. Still going to see if it gets better, but waiting to see.
Just bought an Urban Naturals mattress. I was really excited about the idea of it being all natural after some of things I read online about VOCs. Overall, it feels like a great mattress and I really don't mind that I paid more than a Casper for it being natural and not hurting my baby and me.
Great experience in the store and great experience when I got the mattress. The delivery folks were really friendly and the mattress ended up being the perfect thing for my back pain. I couldn't be happier.
Had a good experience in the store, but afterwards didn't get my mattress for over 3 weeks. There was a lot of back and forth, and I finally got it, but there wasn't good communication during that process and the company should try to get better at this piece of their customer experience. Overall, bed is okay.
I feel like I might have overpaid a little bit. I didn't do a lot of research because my friends told me about Urban Mattress. After I bought the Urban Naturals model, I looked online at similar mattresses and think that it may have been a little bit on the expensive side. Not a complainer, but should have looked at what was out there before I shopped.
Got my mattress from the Berkeley store and it was a great experience. Todd was amazing, not pushy, but helped me find what I needed. After that, I feel like I am actually sleeping better and living better as a consequence. Great stuff!
Bought Dunlopillo Harbor Lux Queen in June. By August, both sides sloped outward and there was a ridge down the middle. For $1,200, you would think it would have been a good quality mattress. It wasn't.
Won't be shopping here ever again.
Update: Amazing customer service! Got a message from Nathaniel, the owner. He said it sounded like a warranty issue. He offered to exchange my mattress, including exchanging it for a more expensive mattress, at NO ADDITIONAL EXPENSE. I picked another mattress I liked, and it will be exchanged next week. I was not even charged for delivery. Will be sending my daughter here to buy a mattress next week.
Won't be shopping for a mattress any place but URBAN MATTRESS.
I have only had one other mattress shopping experience, and it was DREADFUL (MattressLand, Springfield VA), so I don't have a very large basis for comparison. But, I DID end up buying a mattress here, so I am giving it a thumbs up. The staff was nice and not pushy at all. Answered our questions and provided a little guidance, and helped us find a great mattress. They provide free delivery to my house, free removal of the old mattress, and/or will help you to move the old mattress to a guest bedroom (or wherever).
Bonus: Urban Mattress donates 2% of the purchase price to a charity of your choosing (you can select one of four). I thought that was a really nice touch.
What a great experience! Our first day of shopping for our teen son's new bed set. We are not impulse buyers and very rarely make a purchase at our first stop. Josh made this an easy and painless process! Prices were comparable to other places and included a warranty and trial period. Thank you Urban Mattress!
Best experience I've ever had buying a mattress! Ethan at the Denver location was incredibly helpful for my husband and I when we decided to upgrade to a king bed. They encourage you to really lay on the mattresses and even turn on relaxing music for a full experience. They don't push certain beds on you and do not seem to be working on commission. Additionally, Ethan honored a sale price that we talked about even after the sale was over. Overall an incredible experience in terms of customer service, and the bed we're getting is the most comfortable I've ever slept on!
A Company with Heart I learned a lot about Urban Mattress Denver on a recent visit. The people at this company are doing some really great things outside of the sales floor. For instance, they support a program that helps convicted felons find work. This reduces recidivism and adds to the overall health of the economy. Plus, it's just a good thing to do for folks who may be looking for a second chance in life. There are some really wonderful mattresses at Urban Mattress Denver. I was really impressed with the upscale ones made by Vispring. Ethan, the owner, told me that The "VI" in Vispring stands for the Roman numeral 6. It represents the six turns to each coil. That makes a difference, believe me. You should try one out. This is a really great store with even better people. Sleep well!
The guys took time to ensure we picked the right mattress and they also have some pretty awesome financing options. Highly recommended for anyone that is in the market for a new mattress or Tempur-Pedic Thanks again!
Great experience! I was a little wary about buying a mattress - it had been a while and you hear stories about mattress salesman, but Urban Mattress totally went above and beyond expectations! We walked in, were greeted by two friendly, easy going salesmen, offered a beer(!) and then Ethan, the owner, listened to us. He guided us to a mattress that, immediately, felt right, but showed us a handful of others just to compare. He knew exactly what we were looking for and made the whole process smooth and easy. The price was competitive with what we had been looking at online at another place, and he threw in a mattress protector for free (a win-win for them since they have a 90 day return policy). They stock locally made mattresses with 15 year warranties. They also support local schools and non-profits and all-around nice people. Highly recommend!
This was my first ever dealing with a mattress store, but this will not be the last. Any future business that I have will be done with Urban Mattress. My situation was slightly odd but Ethan made everything a breeze. He was extremely knowledgeable about the type of mattress that I needed, and even set it up to be delivered to my new apartment. The delivery itself went so smoothly and the movers were courteous and quick! Overall this has definitely been a 5-star experience and I can't recommend these guys/gals enough! Thank you Ethan and thank you Urban mattress!
Don't know where to start, but I simply can't say enough good things about my experience shopping at Urban Mattress...I just moved from Chicago, and making a long drive plus moving heavy things left my body completely shot. With my other shopping options, I was going to have to be without a bed for a few more WEEKS. I'd gotten a quote from UM a few weeks before I got here, so I decided to follow up with them- Ethan, specifically- and he not only honored the original price he gave me, but made sure I had my bed within 48 hours. He was an absolute delight, and this bed is a dream (see what i did there?!). Don't bother with other options- this is the way to go. THANK YOU for a wonderful experience!
I went to this place because of the great reviews and quickly learned that this place was nothing like others described except for the ones that show they got lack of service as well I walked in to buy a mattress the owner actually came up to help me I was there maybe six minutes trying out a couple beds with another customer walked in and he walked away after helping her he did some work on his computer I was confused as to why he stepped away maybe was because I had too many questions concerning the way the beds were made and the quality of the material. I thought those are common questions and fair to ask especially learning that buying a bed is no easy task. During that time I also noticed a shift in his attitude which was sort of alarming being that he bragged about the beds he has that he designed and created except for the ones that are over $10,000 when I walked over that section and at that time he decided to come back over and talk to me (I tried this on purpose to see what he would do) It was clear as soon as I did this what kind of person he was. He doesn't really have patience for someone buying his lower end beds which makes no sense to me he should just open up an all high-end bed store. I went elsewhere and bought a great bed and a much better deal than what I think much better quality from all of my research and visiting various other stores
This was an enjoyable experience. Large selection, fair prices, nice people to deal with. They lived up to their word and delivered as promised. My wife loves the mattress. We feel good to recommend.
Looking reviews, this place looks like quite the mixed bag. And while I cannot speak to the full shopping experience, I can speak my visit to their Colorado Blvd store. While I feel we were steered towards the extremely expensive mattresses, I can not think of a sales experience that didn't start by showing me the top of the line so I could "compare" property. That is sales, and I have learned to accept it. After learning why a mattress can cost more than my car, we spoke with a gentleman named Ethan who I believe is one of the owners. He was very knowledgeable, and also told us about what they are doing for charity in the Denver area. They specifically contract with a group that works with recently released convicts so that these who are entering the workforce with a large black mark on their CV an get work and d all for both themselves and an employer. Also a portion (I believe we were told 2%) of the sale is donated to local charities. And if you of not are for the charities they normally donate towards, you can request they donate it to the local charity of your choice. That is pretty awesome! Anyway, the only reason I would not purchase a mattress from Urban Mattress is that I have a family member in the industry and I know that Thanksgiving would be horribly awkward for the remainder of my years if I were to by a mattress from else. Granted if Ethan could get me g killer deal, I might be willing to live with some extra awkward with my stuffing.
I have had the mattress for 2 years and it is still just as comfy now as the day I got it. Got a bed stand for it a couple weeks ago for it. Easy set up. Great customer service, good prices.
Who knew trying mattresses could be so enjoyable? My fiancée and I went to three different mattress stores to try mattresses, and not only was the experience here so much better, but the beds were too. Johnny and Ethan helped us out with our purchase, and they did a great job. They tried to keep us in our price range, and left us alone to try things out, while at the same time answering all our questions. Also, stellar drinks.
We just had an amazing team deliver a HEAVY king mattress up our very old staircase. Urban Mattress has been an awesome team to work with, from the service in the store to the quick and professional delivery.
My husband and I were both waking up with back pain so we went in "just to look" but were so blown away by the quality and price we left with a brand new adjustable king bed. The bed was delivered the next morning and the crew even moved the existing bed into our guest room for us. The shopping experience was not just easy but enjoyable! Thanks UM!
Great customer service and a great mattress is what you get at Urban Mattress Boulder. I worked with Ken and got a knowledgeable sales associate. I initially got a mattress that was too firm and Eric was terrific about exchanging it for a different model. No extra cost to deliver to Nederland (twice!) and the guys were on time, quick and professional. I ran the mattress store gantlet doing research before buying, visiting 9-10 places. I found UMB was the most customer friendly of the group. After having back pain for a year, I finally bit the bullet and invested in my sleep quality with new mattress. Their product is more expensive but of much better quality and ultimately the 15 year no sag warranty sold me. After a month sleeping on it, I am extremely happy with this purchase and my buying experience. I will be buying from them again for our guest room. I highly recommend Ken and Eric over at Urban Mattress Boulder.
If you are looking for a mattress that is something out of the ordinary or have very special requirements, this is the place. It's family owned and run and the family member I worked with was incredibly knowledgeable and helpful. No high pressure but was happy to spend time with me and write up a proposal even though I was not ready to buy immediately. These are high cost mattresses but worth it, given that they include a lot of natural components, not just the mass produced trend of the year. They even called me in advance of a special sale recently to let me know the savings on my choice. It's wonderful that they don't upsell by package pricing like a lot of the chains. You can actually get "just" a mattress if that's what you want and need. We had recently already changed our base and want to assess that before changing another aspect. I will be back when I am ready to make the purchase of this model or the more expensive one I am still considering as there are pro and cons of each and a higher end product I have had in the past.
We needed a mattress four our son who just moved to town. Urban Mattress was the perfect choice! Eric was super friendly and helpful, guiding us to the perfect mattress. Delivery was free- and we had the mattress the next day. This is definitely the place to go for a quality product and excellent customer service!
Great experience for a great quality mattress. Confident sales team. No nonsense. In and out in 20 minutes. Mattress delivered 3 hrs later. Easy. Thank you!!
Best mattress store and customer service! Billy, Eric, Alexa and Ken were all so helpful and experts at helping us find the right mattress. We thought we found the perfect mattress and it turns out it was too firm for us. They exchanged it for the true perfect mattress after lots of visits and conversation about what we wanted in a mattress. We love it! We truly apprciated how friendly, caring and knowledgable they all were.
Superb service. Have never slept better, and don't want to get out of bed in the morning!! They were even willing to give me a temporary brand new mattress until the swell fancier one I bought was custom made. Everyone I came in contact with were wonderful and helpful. Delivery guys were clean cut, thoughtful, on time, reliable, nice, well trained, and as a bonus, delightfully funny.. overall shopping at Urban Mattress was dynamite experience. Highest recommendations,, I will never shop any other mattress company in Boulder..
I spent 6 months gearing up to buy a mattress because it's a major investment! I couldn't be happier to have gone with Urban Mattress. I originally purchased a firm mattress that ended up not being the right fit for my husband and I. The guys at Urban Mattress made the exchange easy, guilt-free, and super convenient. They GENUINELY care about getting you the perfect fit. Not to mention, the quality of their products is unparalleled. Without question, I will be telling everyone to go here to find their next mattress.
Excellent service, excellent knowledge, and we feel like we made an excellent purchase! Really very happy with our experience today and will be back for our next mattresses!
I highly recommend this mattress store. Very knowledgeable staff - the owner has been working with mattresses for almost 40 years. They have incredible quality mattresses at a very reasonable price, and are not a chain store. 10 year warranty. I found the owner extremely trustworthy, I think the whole transaction took 15 minutes because I told him exactly what I wanted and the price range, and he took me to the exact bed that I needed. That kind of service requires a certain kind of knowledge, intuition, and artistry that can't be found in sales people that have been in the industry for five months and work on commission. Plus the mattress will end up in my house for free within 24 hours. Honestly how could you ask for more.
Needed a mattress for my son's new big boy bed. These guys were awesome! I really appreciated that the sales guy was not pushy and he made delivery arrangements so quick and easy. I made a mistake to order the wrong size mattress and he took care of it without any problems. Great service, awesome mattress! The transition from crib to bed was so easy! I think the super comfy mattress helped. Thank you!
Very nice mattress store with high end choices. They have mattresses that cost 20 K plus made of horse hair and fine stuff.. :) really seriously. I just had to pick up a metal frame for my very plain but comfortable king size bed and found out a lot about many amazing mattresses. The gent was very nice who I talked too but I can never see spending 20 k on a mattress. Seems silly.
In the middle of a mattress emergency purchase they were calm, didn't take advantage of the "had to have" situation, the mattress was on time with tons of very helpful options and communication prior too. We were on the 4th floor, no elevator and not a single "look" or complaint, just wonderful! Oh, and the mattress is probably the best we have EVER had!!
We bought a queen sized mattress here today and had a very good experience. All salespeople were friendly and helpful. They weren't pushy, they gave us a few options and then left us to decide. We chose a mattress that was comparable to others we had seen in town and about $100 less than what other places were offering. The ambience was also nice--there's a water feature, fresh coffee, and nice lighting. It made me feel like taking a nap, which might be the point! I would definitely buy from them again! Oh, and free delivery is a nice touch!
FANTASTIC! Don't buy a mattress anywhere else. Service is great and the mattress is amazingly comfortable. The salesperson was extremely patient as we tried out a TON of mattresses and then referred us to the owner for a recommendation when we were couldn't make up our minds. Once we explained our dilemma (differences in softness requirements) he actually recommended a much less expensive option than we were originally considering - and we're both very happy with it. Slight delay in delivery (hour or so) due to confusion with the address but they called immediately upon realizing the number had been written down incorrectly and followed up with me twice. I'll never go elsewhere for a mattress!
Very positive experience from the moment we walked through the door until mattress and accessories were delivered.