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Suffer from tossing and turning? It could be because your current mattress doesn't support and align the spine properly. That's where Level's TriSupport™ technology can help. Level's technology is a marvel in zoned support with a high-end all-foam design made in the USA. While the shoulders and hips are relieved of pressure, the middle spine is supported properly. Ideal for back and side sleepers, the Level Sleep mattress is perfect for those that suffer from back discomfort and need long-lasting support. With a patented design and supported by chiropractors, it has been clinically shown to reduce morning stiffness.
Urban Mattress is both a retailer and a brand of mattress. They were founded in Boulder, CO in 2008 with only one store and have grown to 14 stores in over 12 cities across the US. Their retail operation carries other mattress brands such as Vispring (the luxury British bedding brand) and Tempur-pedic, along with their own brand Urban Mattress and Urban Naturals. They are also active in social responsibility, donating to local charities in each of their locations. They have a budget line of Urban Mattress bedding focusing on both memory foam and hybrid bedding with a mid-price point to fit any budget.
Based on our aggregated reviews and our scoring method, we recommend Level Sleep in this match up!
See Our Full Review of Level
Shopping for a new mattress is hard, which is why finding a brand with good customer satisfaction is a great starting point to finding if a mattress will work for you. Customers are very happy with these mattresses versus others. Do some more research below to figure out if one of these mattresses are right for you.
These mattresses offer some of the deepest support available today. Having a supportive mattress doesn't necessarily mean it is super firm, their mattresses focus on supporting the spine, hips, and shoulders.
Edge support is how well a mattress supports sleepers on the sides of the mattress, and these mattresses are very supportive. If you like roll towards the side of your mattress, these mattresses will give you an even feel that is not much different from the center.
Bowling Ball & Density Tests
Bowling ball and density tests are popular ways of measuring supportiveness in mattresses. These mattresses are measured as having excellent, even support throughout the mattress. This type of even support is essential to support shoulders, hips, and backs. You'll be supported by these mattresses.
Like all technology, we as customers want products that will last. That said, it can be difficult to know where to find the lasting quality through all the noise of Internet shopping. Even major appliances like ranges and refrigerators aren't lasting as long as they used to. However, all that said, the data shows that these mattresses are highly durable versus the competition. They should last at least 7 - 12 years based on normal wear and tear for most sleepers. Also, with a generous trial policy, if you felt like things weren't working after a short period, you could get a refund.
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Input from customers is a powerful way to focus your list of potential mattresses to buy. These mattresses have some great reviews by sleepers, but there were a few folks that complained. Found below are customer reviews and more specific information on the feel -- study more to see if one of these works for your body!
Offering support is extremely important to the general feel of the mattress and whether it helps align the spine. Most folks find these mattresses supporting them well while they sleep. So, you should rest easy with these mattresses supporting your back.
Most sleepers are satisfied with the edge support of these mattresses. This means that you can be comfortable sitting on the side of the bed and the mattress will feel supportive.
Bowling Ball & Density Tests
It's popular to test support by resting a bowling ball on the top of your mattress. These mattresses have good consistency in the feel of their surface layers, which is is a good selling point of this brand.
These mattresses are very competitive when it comes to durability. For buyers looking for mattress, finding one that has good durability can mean years of additional sleep. while one that degrades fast can mean unhappiness and money lost. These mattresses will last 7 - 12 years, which is a good lifetime for mattresses today. Those that use their mattresses more than average or have larger builds may experience a slight decrease in longevity.
I'm a chiropractor and I have been looking for an orthopedic mattress for myself, as well as something I can recommend to my patients. I've had the TriSupport Mattress now for almost 2 weeks, and I am very happy with it so far! It successfully supports the spine's curves and is comfortable in all sleeping positions. I have noticed an improvement in my sleep quality too (fall asleep faster & wake up feeling more rested than before), which is an awesome added bonus. Stellar customer service as well. Thank you!View More Reviews
We upgraded to a king after having a queen, and couldn't be happier! This mattress provides amazing back support! I had just gotten shoulder surgery, and as a side sleeper needed something super comfortable for my back - no pain, and love may be converted to back sleeping!
I really love this mattress, it is very supportive in all the right places. The staff are very helpful.
For years I have had to put a wad of socks under the middle of my back to give me the support I needed to lay on my back. With this mattress I no longer need to do that. I also had issues laying on my left side putting pressure on my hip and making it feel out of joint the next day. With this mattress I have a lot less of that issue as well. I am very pleased with the purchase.
I noticed less tossing & turning the first night I slept on my TriSupport mattress. After a few more nights, I realized I wasn't snoring as much if at all! I like it's firmness and that I don't sink into it but rather sleep on top of it. It's comfortable sleeping on my stomach as well, however, I find I do not wake up on my stomach anymore because I'm quite comfortable sleeping on my back or side. I'm very happy with my new mattress!
The trisupport mattress is wonderful. The varied supports in the mattress lend itself for a painfree, relaxed sleep.
We were a bit apprehensive at first ordered 2 mattresses and couldn't be happier being a side sleeper my shoulders are in heaven sleeping better than ever Thanks
We have had our Level Sleep mattress now for one week and so far so good. It did take some nights (3) to get used to it and find the "sweet spot" for greatest comfort, but since then, we have slept great and have had no back trouble whatsoever!
we finally spent our first night in our new home on our sleep level bed. It was so comfortable. Jim said he felt very comfortable in all hia sleeping positions. I slept very soundly as well. I was going to send a note to thank the team for there great service.
This mattress and pillows are worth every penny. Have been have great night sleep ever since. Should have bought this month's ago. Thank you for everything.
I found Level Sleep through a friend and then was welcomed into their cozy Sonoma home store to one on for style. While the mattress in the store was amazing and is what prompted my first purchase for my new place; it was not until 30 days of incredible sleep that I appreciated the beauty of the TriSupport Mattress and Level Sleep's innovative technology. The stress of moving paired with other life altering events left me quite sleepless, but there was something in the comfort of my Level Sleep mattress that helped me sleep like a baby. More than 120 days in, my mattress continues to provide healing and restful sleep as promised. I am a believer! Thank you.
After swapping out my expensive mattress for the much cheaper Level Sleep mattress, I wasn't too impressed, but after a few nights I started waking up without my normal back pain (from my L5/S1 fusion area) that I had become used too. Maybe I didn't align myself vertically in the right position, but I really became a believer and a huge fan on the Level Sleep technology as it is the best mattress I have ever found for alleviating back pain. Way to go team. Great Mattress and a Great price too!
I've been struggling with back pain for years. My chiropractor told me about this bed and What a difference! The bed is firm enough to sit upright in as well as support you while you sleep lying down. It does not move around or disturb your partner like many other beds. I used to wake up every morning so stiff and sore in my previous bed. The price is also extremely reasonable! The bed came in the mail and was easy to set up
I'm so grateful my chiropractor suggested this mattress. For anyone who suffers with fibromyalgia, it is an answer to prayer. I also have a herniated disk & OA. This mattress provides the different levels of firmness/softness where they are needed most & I couldn't be happier.
I've been telling my friends about your intelligently made mattresses that we found to be very comfortable with support in the right areas. We've tried other mattresses that disappointed us rather quickly. We first put your mattress in the guest room and guests loved it, but then we decided to put it in our room and have been much happier than with our older, expensive yet sagging mattress. We recently stayed at Whitehall Hotel in Chicago that advertises as having the second most comfortable beds in a hotel....don't know what brand they use, but your LevelSleep is right up there if not better....
I am very happy with the level sleep mattress. I have struggled to find a mattress with the right support for my lower back that is also comfortable and good for the rest of my body. I appreciate this mattress has different firmness for different parts of the body. It seems to be working for me as I have been sleeping on level sleep mattress for three weeks and I have experienced good sleep and ZERO back pain. This is a welcome change from previous mattresses. On this particular mattress the sides are not as structured as ones I previously owned. I cannot sit on the edge without naturally sliding off the edge of mattress. Since I chose this mattress for sleeping this issue is just a minor inconvenience. I'm a mostly side sleeper enjoying pain free mornings thanks to this level sleep mattress.
I am so grateful for this wonderful product which provides pain relief for my autoimmune and osteoarthritis joint problems. I am now having a restful night's sleep and can more comfortably get out of bed in the morning. My quality of life has been greatly improved. Thank you to Zach for arranging to send it and the wonderful restore pillow to me in Melbourne Australia. My best wishes to all in the happiness team at Level Sleep. Christina Castles.
Great customer service. Delivery and packaging was easy. Mattress had no off gas smell at all. The cover is so high quality and breathable. Best nights sleep in over a year. Starting to see improvements in my neck and back pain after 10 days on it.
Before we purchased our mattress we had a couple questions about the product so we contacted the company to get more information. They responded right away and answered all the questions that we had. The were super friendly and informative. We purchased the king size mattress and have absolutely fell in love with it. My husband has back issues and this mattress has helped him tremendously! I recommend this bed to anyone looking to get an amazing nights sleep! It is totally worth the investment!
This bed is phenomenal. A must for spine care experts and their patients.
Recently bought a Level Sleep mattress when it was time to upgrade and we love it. My husband, who is an airline pilot, is sleeping better than ever. Just wish we'd bought them for every room!
Love the new mattress. It does what you said it would do - support the spine in the midsection and softer places for shoulders and hips.
I have a chronic lower back pain so I tried several other options before Level Sleep. And I can surely say that Level Sleep totally works for me. This is the first mattress which really relieves the lower back pain. I feel better even throughout the day. Thank you! I didn√¢‚Ç¨‚Ñ¢t think this was even possible.
I now have a total of three Tri Support Mattresses in my home and we love them! We were introduced to this product through a family member and at first we were skeptical and then when we received our first one...we were sold. We have had our mattresses for a few months now and there is no going back for us. Thank you Levelsleep!
We love the bed. My husband said this is the most comfortable bed he has ever slept on.
Both my wife and I were suffering from various pains upon waking every night. Since getting Level Sleep's premium mattress, we both have been waking up pain free. We love it! Thank you, Level Sleep!
I'm 92 and with the help of a 65 year old we had no trouble getting "THE BOX" up a couple stairs and on the bed. That was a couple months ago and so far we're very happy with the purchase.
And then my body adjusted to having lumbar support and my back thanks me every morning!
After the first night of sleep on my TirSupport mattress my back pain decrease by 80% when I got up the next morning. I am hoping that once my body adjusts to the mattress that my back pain will be eliminated.
I've been seeing my chiropractor for about a month with a back problem that was causing pain in my leg. After mentioning that I was having trouble sleeping because I couldn't find a comfortable position, he suggested looking at the Level Sleep mattress. After looking it over, I called with a few questions and ended up ordering a new TriSupport mattress. When it arrived, it was actually kind fun unpacking and setting it up. We've been sleeping on it for almost two weeks now and have definitely been sleeping better with less tossing and turning. My wife even said she thinks we're both snoring less now.
no back issues since Ive been sleeping on the bed- or shoulder issues.....used to have shoulder and neck stiffness in the morning and that is a non issue anymore. I think it would be best to have the special pillow also!
I had a bad shot mattress. I replaced with the tri support and have slept much better from night one. The mid support area is a little to close to the head for my baby. I have a twin. My abdominal part of my body is a litttle longer than normal and my legs area little short. I would have bought the longer and wider one but don,t have thes space.
I no longer feel painful back in the morning. Sleeping on my back seems to be much easier too. I really like it :-)
Very comfortable and good support but my arm always falls asleep if I sleep on my side. Is a less firm version available ?
I have slept better the past week than I have in the last year. The pillow is as much help as the mattress. I plan on getting the pillows for my children.
We started sleeping on our luxe mattress 2 weeks ago and couldn't be happier! We previously had a different brand foam style mattress that cost quite a bit more and we are much happier with the Level Sleep product! Thank you JJ and Zach for the awesome service!
I have questions and I want to speak with Zach. 213.595.5478.
So far so good I think it's a keeper
...a great night's sleep! This topper is amazing. From the very first night we slept on it, we were amazed how comfortable we were compared to previous nights. It arrived promptly and love that it was guaranteed to make us happy. It sure does. Highly recommend!
The TrSupport Mattress is great! We wake up without back pain. It's just the right firmness and it's really fun to sleep on; raise your head, raise your feet and use the wave to relax awhile before sleeping. Thanks to the technology team for the development of Level Sleep mattress bed. This mattress is made with high grade materials and will last a long time. We may go back and buy the mattress TriSupport Topper for days we want a change of pace to pamper ourselves. We recommend this bed to anyone who wants to Sleep Happy. Thank you.
Liked what I felt in the store, but it feels a little less magical at home. However, I can't complain much because it still really beats my old crappy Serta.View More Reviews
Unlike many mattress stores that I have been in, this experience was far from pushy -- and I had a lower budget, but experienced great service and a good overall experience. In the end, selected one of their urban mattresses and am very pleased with the feel of the bed. Good stuff!
Just bought from the Berkeley branch and it was such a great experience. Todd was amazingly helpful, but not pushy at all. He just wanted to direct me in the right direction and in the end, I got an Urban Mattress that I just love. Couldn't be happier.
I had a great customer service experience when I went into Urban Mattress -- not pushy at all and I felt like I got the right bed when I left. Unfortunately, the bed isn't as comfortable as I first thought it was. It is a bit hard in the cold weather and I sometimes wake up with back pain. Still going to see if it gets better, but waiting to see.
Just bought an Urban Naturals mattress. I was really excited about the idea of it being all natural after some of things I read online about VOCs. Overall, it feels like a great mattress and I really don't mind that I paid more than a Casper for it being natural and not hurting my baby and me.
Great experience in the store and great experience when I got the mattress. The delivery folks were really friendly and the mattress ended up being the perfect thing for my back pain. I couldn't be happier.
Had a good experience in the store, but afterwards didn't get my mattress for over 3 weeks. There was a lot of back and forth, and I finally got it, but there wasn't good communication during that process and the company should try to get better at this piece of their customer experience. Overall, bed is okay.
I feel like I might have overpaid a little bit. I didn't do a lot of research because my friends told me about Urban Mattress. After I bought the Urban Naturals model, I looked online at similar mattresses and think that it may have been a little bit on the expensive side. Not a complainer, but should have looked at what was out there before I shopped.
Got my mattress from the Berkeley store and it was a great experience. Todd was amazing, not pushy, but helped me find what I needed. After that, I feel like I am actually sleeping better and living better as a consequence. Great stuff!
Bought Dunlopillo Harbor Lux Queen in June. By August, both sides sloped outward and there was a ridge down the middle. For $1,200, you would think it would have been a good quality mattress. It wasn't.
Won't be shopping here ever again.
Update: Amazing customer service! Got a message from Nathaniel, the owner. He said it sounded like a warranty issue. He offered to exchange my mattress, including exchanging it for a more expensive mattress, at NO ADDITIONAL EXPENSE. I picked another mattress I liked, and it will be exchanged next week. I was not even charged for delivery. Will be sending my daughter here to buy a mattress next week.
Won't be shopping for a mattress any place but URBAN MATTRESS.
I have only had one other mattress shopping experience, and it was DREADFUL (MattressLand, Springfield VA), so I don't have a very large basis for comparison. But, I DID end up buying a mattress here, so I am giving it a thumbs up. The staff was nice and not pushy at all. Answered our questions and provided a little guidance, and helped us find a great mattress. They provide free delivery to my house, free removal of the old mattress, and/or will help you to move the old mattress to a guest bedroom (or wherever).
Bonus: Urban Mattress donates 2% of the purchase price to a charity of your choosing (you can select one of four). I thought that was a really nice touch.
What a great experience! Our first day of shopping for our teen son's new bed set. We are not impulse buyers and very rarely make a purchase at our first stop. Josh made this an easy and painless process! Prices were comparable to other places and included a warranty and trial period. Thank you Urban Mattress!
Best experience I've ever had buying a mattress! Ethan at the Denver location was incredibly helpful for my husband and I when we decided to upgrade to a king bed. They encourage you to really lay on the mattresses and even turn on relaxing music for a full experience. They don't push certain beds on you and do not seem to be working on commission. Additionally, Ethan honored a sale price that we talked about even after the sale was over. Overall an incredible experience in terms of customer service, and the bed we're getting is the most comfortable I've ever slept on!
A Company with Heart I learned a lot about Urban Mattress Denver on a recent visit. The people at this company are doing some really great things outside of the sales floor. For instance, they support a program that helps convicted felons find work. This reduces recidivism and adds to the overall health of the economy. Plus, it's just a good thing to do for folks who may be looking for a second chance in life. There are some really wonderful mattresses at Urban Mattress Denver. I was really impressed with the upscale ones made by Vispring. Ethan, the owner, told me that The "VI" in Vispring stands for the Roman numeral 6. It represents the six turns to each coil. That makes a difference, believe me. You should try one out. This is a really great store with even better people. Sleep well!
The guys took time to ensure we picked the right mattress and they also have some pretty awesome financing options. Highly recommended for anyone that is in the market for a new mattress or Tempur-Pedic Thanks again!
Great experience! I was a little wary about buying a mattress - it had been a while and you hear stories about mattress salesman, but Urban Mattress totally went above and beyond expectations! We walked in, were greeted by two friendly, easy going salesmen, offered a beer(!) and then Ethan, the owner, listened to us. He guided us to a mattress that, immediately, felt right, but showed us a handful of others just to compare. He knew exactly what we were looking for and made the whole process smooth and easy. The price was competitive with what we had been looking at online at another place, and he threw in a mattress protector for free (a win-win for them since they have a 90 day return policy). They stock locally made mattresses with 15 year warranties. They also support local schools and non-profits and all-around nice people. Highly recommend!
This was my first ever dealing with a mattress store, but this will not be the last. Any future business that I have will be done with Urban Mattress. My situation was slightly odd but Ethan made everything a breeze. He was extremely knowledgeable about the type of mattress that I needed, and even set it up to be delivered to my new apartment. The delivery itself went so smoothly and the movers were courteous and quick! Overall this has definitely been a 5-star experience and I can't recommend these guys/gals enough! Thank you Ethan and thank you Urban mattress!
Don't know where to start, but I simply can't say enough good things about my experience shopping at Urban Mattress...I just moved from Chicago, and making a long drive plus moving heavy things left my body completely shot. With my other shopping options, I was going to have to be without a bed for a few more WEEKS. I'd gotten a quote from UM a few weeks before I got here, so I decided to follow up with them- Ethan, specifically- and he not only honored the original price he gave me, but made sure I had my bed within 48 hours. He was an absolute delight, and this bed is a dream (see what i did there?!). Don't bother with other options- this is the way to go. THANK YOU for a wonderful experience!
I went to this place because of the great reviews and quickly learned that this place was nothing like others described except for the ones that show they got lack of service as well I walked in to buy a mattress the owner actually came up to help me I was there maybe six minutes trying out a couple beds with another customer walked in and he walked away after helping her he did some work on his computer I was confused as to why he stepped away maybe was because I had too many questions concerning the way the beds were made and the quality of the material. I thought those are common questions and fair to ask especially learning that buying a bed is no easy task. During that time I also noticed a shift in his attitude which was sort of alarming being that he bragged about the beds he has that he designed and created except for the ones that are over $10,000 when I walked over that section and at that time he decided to come back over and talk to me (I tried this on purpose to see what he would do) It was clear as soon as I did this what kind of person he was. He doesn't really have patience for someone buying his lower end beds which makes no sense to me he should just open up an all high-end bed store. I went elsewhere and bought a great bed and a much better deal than what I think much better quality from all of my research and visiting various other stores
This was an enjoyable experience. Large selection, fair prices, nice people to deal with. They lived up to their word and delivered as promised. My wife loves the mattress. We feel good to recommend.
Looking reviews, this place looks like quite the mixed bag. And while I cannot speak to the full shopping experience, I can speak my visit to their Colorado Blvd store. While I feel we were steered towards the extremely expensive mattresses, I can not think of a sales experience that didn't start by showing me the top of the line so I could "compare" property. That is sales, and I have learned to accept it. After learning why a mattress can cost more than my car, we spoke with a gentleman named Ethan who I believe is one of the owners. He was very knowledgeable, and also told us about what they are doing for charity in the Denver area. They specifically contract with a group that works with recently released convicts so that these who are entering the workforce with a large black mark on their CV an get work and d all for both themselves and an employer. Also a portion (I believe we were told 2%) of the sale is donated to local charities. And if you of not are for the charities they normally donate towards, you can request they donate it to the local charity of your choice. That is pretty awesome! Anyway, the only reason I would not purchase a mattress from Urban Mattress is that I have a family member in the industry and I know that Thanksgiving would be horribly awkward for the remainder of my years if I were to by a mattress from else. Granted if Ethan could get me g killer deal, I might be willing to live with some extra awkward with my stuffing.
I have had the mattress for 2 years and it is still just as comfy now as the day I got it. Got a bed stand for it a couple weeks ago for it. Easy set up. Great customer service, good prices.
Who knew trying mattresses could be so enjoyable? My fiancée and I went to three different mattress stores to try mattresses, and not only was the experience here so much better, but the beds were too. Johnny and Ethan helped us out with our purchase, and they did a great job. They tried to keep us in our price range, and left us alone to try things out, while at the same time answering all our questions. Also, stellar drinks.
We just had an amazing team deliver a HEAVY king mattress up our very old staircase. Urban Mattress has been an awesome team to work with, from the service in the store to the quick and professional delivery.
My husband and I were both waking up with back pain so we went in "just to look" but were so blown away by the quality and price we left with a brand new adjustable king bed. The bed was delivered the next morning and the crew even moved the existing bed into our guest room for us. The shopping experience was not just easy but enjoyable! Thanks UM!
Great customer service and a great mattress is what you get at Urban Mattress Boulder. I worked with Ken and got a knowledgeable sales associate. I initially got a mattress that was too firm and Eric was terrific about exchanging it for a different model. No extra cost to deliver to Nederland (twice!) and the guys were on time, quick and professional. I ran the mattress store gantlet doing research before buying, visiting 9-10 places. I found UMB was the most customer friendly of the group. After having back pain for a year, I finally bit the bullet and invested in my sleep quality with new mattress. Their product is more expensive but of much better quality and ultimately the 15 year no sag warranty sold me. After a month sleeping on it, I am extremely happy with this purchase and my buying experience. I will be buying from them again for our guest room. I highly recommend Ken and Eric over at Urban Mattress Boulder.
If you are looking for a mattress that is something out of the ordinary or have very special requirements, this is the place. It's family owned and run and the family member I worked with was incredibly knowledgeable and helpful. No high pressure but was happy to spend time with me and write up a proposal even though I was not ready to buy immediately. These are high cost mattresses but worth it, given that they include a lot of natural components, not just the mass produced trend of the year. They even called me in advance of a special sale recently to let me know the savings on my choice. It's wonderful that they don't upsell by package pricing like a lot of the chains. You can actually get "just" a mattress if that's what you want and need. We had recently already changed our base and want to assess that before changing another aspect. I will be back when I am ready to make the purchase of this model or the more expensive one I am still considering as there are pro and cons of each and a higher end product I have had in the past.
We needed a mattress four our son who just moved to town. Urban Mattress was the perfect choice! Eric was super friendly and helpful, guiding us to the perfect mattress. Delivery was free- and we had the mattress the next day. This is definitely the place to go for a quality product and excellent customer service!
Great experience for a great quality mattress. Confident sales team. No nonsense. In and out in 20 minutes. Mattress delivered 3 hrs later. Easy. Thank you!!
Best mattress store and customer service! Billy, Eric, Alexa and Ken were all so helpful and experts at helping us find the right mattress. We thought we found the perfect mattress and it turns out it was too firm for us. They exchanged it for the true perfect mattress after lots of visits and conversation about what we wanted in a mattress. We love it! We truly apprciated how friendly, caring and knowledgable they all were.
Superb service. Have never slept better, and don't want to get out of bed in the morning!! They were even willing to give me a temporary brand new mattress until the swell fancier one I bought was custom made. Everyone I came in contact with were wonderful and helpful. Delivery guys were clean cut, thoughtful, on time, reliable, nice, well trained, and as a bonus, delightfully funny.. overall shopping at Urban Mattress was dynamite experience. Highest recommendations,, I will never shop any other mattress company in Boulder..
I spent 6 months gearing up to buy a mattress because it's a major investment! I couldn't be happier to have gone with Urban Mattress. I originally purchased a firm mattress that ended up not being the right fit for my husband and I. The guys at Urban Mattress made the exchange easy, guilt-free, and super convenient. They GENUINELY care about getting you the perfect fit. Not to mention, the quality of their products is unparalleled. Without question, I will be telling everyone to go here to find their next mattress.
Excellent service, excellent knowledge, and we feel like we made an excellent purchase! Really very happy with our experience today and will be back for our next mattresses!
I highly recommend this mattress store. Very knowledgeable staff - the owner has been working with mattresses for almost 40 years. They have incredible quality mattresses at a very reasonable price, and are not a chain store. 10 year warranty. I found the owner extremely trustworthy, I think the whole transaction took 15 minutes because I told him exactly what I wanted and the price range, and he took me to the exact bed that I needed. That kind of service requires a certain kind of knowledge, intuition, and artistry that can't be found in sales people that have been in the industry for five months and work on commission. Plus the mattress will end up in my house for free within 24 hours. Honestly how could you ask for more.
Needed a mattress for my son's new big boy bed. These guys were awesome! I really appreciated that the sales guy was not pushy and he made delivery arrangements so quick and easy. I made a mistake to order the wrong size mattress and he took care of it without any problems. Great service, awesome mattress! The transition from crib to bed was so easy! I think the super comfy mattress helped. Thank you!
Very nice mattress store with high end choices. They have mattresses that cost 20 K plus made of horse hair and fine stuff.. :) really seriously. I just had to pick up a metal frame for my very plain but comfortable king size bed and found out a lot about many amazing mattresses. The gent was very nice who I talked too but I can never see spending 20 k on a mattress. Seems silly.
In the middle of a mattress emergency purchase they were calm, didn't take advantage of the "had to have" situation, the mattress was on time with tons of very helpful options and communication prior too. We were on the 4th floor, no elevator and not a single "look" or complaint, just wonderful! Oh, and the mattress is probably the best we have EVER had!!
We bought a queen sized mattress here today and had a very good experience. All salespeople were friendly and helpful. They weren't pushy, they gave us a few options and then left us to decide. We chose a mattress that was comparable to others we had seen in town and about $100 less than what other places were offering. The ambience was also nice--there's a water feature, fresh coffee, and nice lighting. It made me feel like taking a nap, which might be the point! I would definitely buy from them again! Oh, and free delivery is a nice touch!
FANTASTIC! Don't buy a mattress anywhere else. Service is great and the mattress is amazingly comfortable. The salesperson was extremely patient as we tried out a TON of mattresses and then referred us to the owner for a recommendation when we were couldn't make up our minds. Once we explained our dilemma (differences in softness requirements) he actually recommended a much less expensive option than we were originally considering - and we're both very happy with it. Slight delay in delivery (hour or so) due to confusion with the address but they called immediately upon realizing the number had been written down incorrectly and followed up with me twice. I'll never go elsewhere for a mattress!
Very positive experience from the moment we walked through the door until mattress and accessories were delivered.