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Suffer from tossing and turning? It could be because your current mattress doesn't support and align the spine properly. That's where Level's TriSupport™ technology can help. Their technology is a marvel in zoned support with a high-end all-foam design made in the USA. While the shoulders and hips are relieved of pressure, the middle spine is supported properly. With a patented design that is supported by chiropractors, Level Sleep is worth consideration for back and side sleepers needing well-aligned support.
Ortho Mattress is a proud American manufacturer of mattresses based in southern California. They are also a mattress retailer that sells name brands like Serta and Tempur-Pedic alongside their own brand. With desirable price points that work for budget conscious shoppers, they offer a wide array of mattress styles, including all-foam and coil varieties. Most folks have good things to say about their Ortho mattresses.
Based on our aggregated reviews and our scoring method, we recommend Level Sleep in this match up!
See Our Full Review of Level
It is a difficult task to understand which mattresses are truly the best received by customers. Customers are very happy with these mattresses overall according to our analysis. Although this doesn't mean they will work for you, this provides a solid foundation to look into this brand further. Read on!
Having the right amount of support is a big win with these mattresses. Folks report that these mattresses help align the spine while giving all the benefits of lasting comfort.
If you like to sit on the edge of the mattress, this mattress should do well providing resistance and not faltering under weight, which means it is superb for those that enjoy putting on socks in the morning.
Bowling Ball & Density Tests
On support tests, there is a lot to love about the even support these mattresses possess. Although the surface layers make things cozy on top, the bottom layers will provide deep support for the back, hips, and shoulders.
Like all technology, we as customers want products that will last. However, with new brands entering every day, it is hard to discern the winners and losers. Even the bedding we put on our mattress doesn't last as long as it used to. All that said, overall, customers feel that these mattresses are doing well on durability. They should provide comfort for 7 - 12 years based for most sleepers. Plus with a generous trial period, if anything were to happen in the short term, you can always replace.
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Some folks were completely satisfied with their new mattress, but others had issues with the feel. Despite those that had a good experience, overall these mattresses have lower than average satisfaction from customers. Read on below for more information from customers if you are interested in buying.
Support isn't one and the same as firmness. Deep support and spinal alignment is essential to a healthy night's rest. Overall, these mattresses have some negative reviews when it comes to support. Most folks are comfortable with the support right after purchase, but some folks didn't feel like they were adequately supported over time.
For those with mobility concerns or like to lay close to the side of the mattress, edge support is very important. At first, these mattresses do a good job with edge support, but some found that it wasn't as supportive as they'd like
Long lasting mattresses are wonderful, but not always simple to discover. Unfortunately, these mattresses are not well rated when it comes to durability. That said, some mattresses may last a significant time without problems, while other sleepers may find their mattress falters quickly. If you are heavier in body type, you may want to do extra looking before buying.
I'm a chiropractor and I have been looking for an orthopedic mattress for myself, as well as something I can recommend to my patients. I've had the TriSupport Mattress now for almost 2 weeks, and I am very happy with it so far! It successfully supports the spine's curves and is comfortable in all sleeping positions. I have noticed an improvement in my sleep quality too (fall asleep faster & wake up feeling more rested than before), which is an awesome added bonus. Stellar customer service as well. Thank you!View More Reviews
We upgraded to a king after having a queen, and couldn't be happier! This mattress provides amazing back support! I had just gotten shoulder surgery, and as a side sleeper needed something super comfortable for my back - no pain, and love may be converted to back sleeping!
I really love this mattress, it is very supportive in all the right places. The staff are very helpful.
For years I have had to put a wad of socks under the middle of my back to give me the support I needed to lay on my back. With this mattress I no longer need to do that. I also had issues laying on my left side putting pressure on my hip and making it feel out of joint the next day. With this mattress I have a lot less of that issue as well. I am very pleased with the purchase.
I noticed less tossing & turning the first night I slept on my TriSupport mattress. After a few more nights, I realized I wasn't snoring as much if at all! I like it's firmness and that I don't sink into it but rather sleep on top of it. It's comfortable sleeping on my stomach as well, however, I find I do not wake up on my stomach anymore because I'm quite comfortable sleeping on my back or side. I'm very happy with my new mattress!
The trisupport mattress is wonderful. The varied supports in the mattress lend itself for a painfree, relaxed sleep.
We were a bit apprehensive at first ordered 2 mattresses and couldn't be happier being a side sleeper my shoulders are in heaven sleeping better than ever Thanks
We have had our Level Sleep mattress now for one week and so far so good. It did take some nights (3) to get used to it and find the "sweet spot" for greatest comfort, but since then, we have slept great and have had no back trouble whatsoever!
we finally spent our first night in our new home on our sleep level bed. It was so comfortable. Jim said he felt very comfortable in all hia sleeping positions. I slept very soundly as well. I was going to send a note to thank the team for there great service.
This mattress and pillows are worth every penny. Have been have great night sleep ever since. Should have bought this month's ago. Thank you for everything.
I found Level Sleep through a friend and then was welcomed into their cozy Sonoma home store to one on for style. While the mattress in the store was amazing and is what prompted my first purchase for my new place; it was not until 30 days of incredible sleep that I appreciated the beauty of the TriSupport Mattress and Level Sleep's innovative technology. The stress of moving paired with other life altering events left me quite sleepless, but there was something in the comfort of my Level Sleep mattress that helped me sleep like a baby. More than 120 days in, my mattress continues to provide healing and restful sleep as promised. I am a believer! Thank you.
After swapping out my expensive mattress for the much cheaper Level Sleep mattress, I wasn't too impressed, but after a few nights I started waking up without my normal back pain (from my L5/S1 fusion area) that I had become used too. Maybe I didn't align myself vertically in the right position, but I really became a believer and a huge fan on the Level Sleep technology as it is the best mattress I have ever found for alleviating back pain. Way to go team. Great Mattress and a Great price too!
I've been struggling with back pain for years. My chiropractor told me about this bed and What a difference! The bed is firm enough to sit upright in as well as support you while you sleep lying down. It does not move around or disturb your partner like many other beds. I used to wake up every morning so stiff and sore in my previous bed. The price is also extremely reasonable! The bed came in the mail and was easy to set up
I'm so grateful my chiropractor suggested this mattress. For anyone who suffers with fibromyalgia, it is an answer to prayer. I also have a herniated disk & OA. This mattress provides the different levels of firmness/softness where they are needed most & I couldn't be happier.
I've been telling my friends about your intelligently made mattresses that we found to be very comfortable with support in the right areas. We've tried other mattresses that disappointed us rather quickly. We first put your mattress in the guest room and guests loved it, but then we decided to put it in our room and have been much happier than with our older, expensive yet sagging mattress. We recently stayed at Whitehall Hotel in Chicago that advertises as having the second most comfortable beds in a hotel....don't know what brand they use, but your LevelSleep is right up there if not better....
I am very happy with the level sleep mattress. I have struggled to find a mattress with the right support for my lower back that is also comfortable and good for the rest of my body. I appreciate this mattress has different firmness for different parts of the body. It seems to be working for me as I have been sleeping on level sleep mattress for three weeks and I have experienced good sleep and ZERO back pain. This is a welcome change from previous mattresses. On this particular mattress the sides are not as structured as ones I previously owned. I cannot sit on the edge without naturally sliding off the edge of mattress. Since I chose this mattress for sleeping this issue is just a minor inconvenience. I'm a mostly side sleeper enjoying pain free mornings thanks to this level sleep mattress.
I am so grateful for this wonderful product which provides pain relief for my autoimmune and osteoarthritis joint problems. I am now having a restful night's sleep and can more comfortably get out of bed in the morning. My quality of life has been greatly improved. Thank you to Zach for arranging to send it and the wonderful restore pillow to me in Melbourne Australia. My best wishes to all in the happiness team at Level Sleep. Christina Castles.
Great customer service. Delivery and packaging was easy. Mattress had no off gas smell at all. The cover is so high quality and breathable. Best nights sleep in over a year. Starting to see improvements in my neck and back pain after 10 days on it.
Before we purchased our mattress we had a couple questions about the product so we contacted the company to get more information. They responded right away and answered all the questions that we had. The were super friendly and informative. We purchased the king size mattress and have absolutely fell in love with it. My husband has back issues and this mattress has helped him tremendously! I recommend this bed to anyone looking to get an amazing nights sleep! It is totally worth the investment!
This bed is phenomenal. A must for spine care experts and their patients.
Recently bought a Level Sleep mattress when it was time to upgrade and we love it. My husband, who is an airline pilot, is sleeping better than ever. Just wish we'd bought them for every room!
Love the new mattress. It does what you said it would do - support the spine in the midsection and softer places for shoulders and hips.
I have a chronic lower back pain so I tried several other options before Level Sleep. And I can surely say that Level Sleep totally works for me. This is the first mattress which really relieves the lower back pain. I feel better even throughout the day. Thank you! I didn√¢‚Ç¨‚Ñ¢t think this was even possible.
I now have a total of three Tri Support Mattresses in my home and we love them! We were introduced to this product through a family member and at first we were skeptical and then when we received our first one...we were sold. We have had our mattresses for a few months now and there is no going back for us. Thank you Levelsleep!
We love the bed. My husband said this is the most comfortable bed he has ever slept on.
Both my wife and I were suffering from various pains upon waking every night. Since getting Level Sleep's premium mattress, we both have been waking up pain free. We love it! Thank you, Level Sleep!
I'm 92 and with the help of a 65 year old we had no trouble getting "THE BOX" up a couple stairs and on the bed. That was a couple months ago and so far we're very happy with the purchase.
And then my body adjusted to having lumbar support and my back thanks me every morning!
After the first night of sleep on my TirSupport mattress my back pain decrease by 80% when I got up the next morning. I am hoping that once my body adjusts to the mattress that my back pain will be eliminated.
I've been seeing my chiropractor for about a month with a back problem that was causing pain in my leg. After mentioning that I was having trouble sleeping because I couldn't find a comfortable position, he suggested looking at the Level Sleep mattress. After looking it over, I called with a few questions and ended up ordering a new TriSupport mattress. When it arrived, it was actually kind fun unpacking and setting it up. We've been sleeping on it for almost two weeks now and have definitely been sleeping better with less tossing and turning. My wife even said she thinks we're both snoring less now.
no back issues since Ive been sleeping on the bed- or shoulder issues.....used to have shoulder and neck stiffness in the morning and that is a non issue anymore. I think it would be best to have the special pillow also!
I had a bad shot mattress. I replaced with the tri support and have slept much better from night one. The mid support area is a little to close to the head for my baby. I have a twin. My abdominal part of my body is a litttle longer than normal and my legs area little short. I would have bought the longer and wider one but don,t have thes space.
I no longer feel painful back in the morning. Sleeping on my back seems to be much easier too. I really like it :-)
Very comfortable and good support but my arm always falls asleep if I sleep on my side. Is a less firm version available ?
I have slept better the past week than I have in the last year. The pillow is as much help as the mattress. I plan on getting the pillows for my children.
We started sleeping on our luxe mattress 2 weeks ago and couldn't be happier! We previously had a different brand foam style mattress that cost quite a bit more and we are much happier with the Level Sleep product! Thank you JJ and Zach for the awesome service!
I have questions and I want to speak with Zach. 213.595.5478.
So far so good I think it's a keeper
...a great night's sleep! This topper is amazing. From the very first night we slept on it, we were amazed how comfortable we were compared to previous nights. It arrived promptly and love that it was guaranteed to make us happy. It sure does. Highly recommend!
The TrSupport Mattress is great! We wake up without back pain. It's just the right firmness and it's really fun to sleep on; raise your head, raise your feet and use the wave to relax awhile before sleeping. Thanks to the technology team for the development of Level Sleep mattress bed. This mattress is made with high grade materials and will last a long time. We may go back and buy the mattress TriSupport Topper for days we want a change of pace to pamper ourselves. We recommend this bed to anyone who wants to Sleep Happy. Thank you.
Great experience buying a mattress. Knowledgeable, helpful, and not sales-y at all. There's a huge selection, but Johnny was able to help us narrow it down quickly based on our preferences and needs. Prices are reasonable (especially when you buy when there's a deal going on). We made our purchase at the end of the day, and the mattress was delivered (free) the next day without a hitch. Highly recommend!View More Reviews
Read the returns policy very carefully. We bought a $2000 mattress here 7 months ago. We carefully selected it in the store and it was delivered the following day. The first night we slept on it the mattress felt as hard as wet sand. I rang Ortho the next day to say I hated the mattress and wanted to exchange it. They told me to check the 'Comfort Guarantee' on the invoice. The customer must sleep on the mattress for 30 nights before exchanging it and there will be an additional $100 delivery fee and a 20 % restocking fee, bringing the cost of our mattress to $2500 (now that is getting expensive). I told them I thought the mattress in the store was much softer than the mattress we were sent. They told me mattresses in the store had softened over time and so would mine. I thought why bother trying a different mattress in the store if the sample mattresses are so different to the delivered mattress? $2000 is a lot for a mattress but $2500 is seriously expensive and out of my price range. Now 7 months have passed and I still hate the mattress and it still is very hard and hurts my shoulders and neck. I wish we had bought from a store with a more generous returns policy.
I had purchased a queen size mattress from Ortho (Culver City, CA) in August of this year. For a long time (since I purchased it) I have been experiencing severe back pains when I wake up in the morning. At first I thought it was because of my pillows or because I may not be sleeping correctly, but after changing the pillows the pains till remained. I consulted a doctor and he told me that it could be because of the mattress! Now, after trying the same pillows on different mattresses and sleeping on that mattress without any pillows, or I would say all possible combinations, I think the problem is with the mattress. When I was at the store, the salesman was not at all helpful. I was there with my friends and all the time he was talking to his colleague while we had to figure out what mattress should we purchase to get maximum comfort. We had to ask for him every time we had a question. Besides, before purchasing the mattress I asked them if there were any exchange or return policies and the salesman told me that the mattress was neither exchangeable not can be returned! Which means that if the mattress doesn't suit you then there's no way you can exchange it with, probably, a better and expensive one and you are stuck!! I have spent over $400 on the mattress and now I cannot exchange or return it. I just wanted to mention that inspite of the poor customer service at the store I bought the mattress and I will say that this was THE WORST $400 I have ever spent in my life.
Went to get a new bed because it was time to move beyond the queen size mattress. I've bought two other mattresses in the past 4 years and this was the best experience by far! Dan was very knowledgeable and respectful and didn't give off that annoying mattress sales hustling vibe I have experienced at other places. We even left after choosing the mattress to just be sure by visiting other stores and that only confirmed that this ortho store was the best place to buy from. Only reason I gave 4 stars instead of 5 was for the range of selection behind their internal brand, but even that was good just not ideal.
Four years ago I replaced my very long term Ortho Cal King Extra firm. It had a 25 year warranty and I had it for about 28 years. I loved that mattress for years and years and wanted to replace it with another, only a Queen based on the space now available. I went to a store in WeHo, CA, listed as an Ortho store and bought what the representative said would be closest to what I'd had and the price would be about $1,500.00, 50% higher than the one being replaced. We’ve had a lot of inflation in the intervening years so I shrugged and said, 'Ok.' I bought it. It was nothing like the one being replaced, much too soft. After about 18 months there started the development of a depression in the part of the bed where I sleep. That depression now requires SEVEN towels to raise the hole to the point where my back is not severely distorted. This is far worse than the Kapok mattress I slept on as a child. The reason for the original Ortho was on the suggestion of the surgeon after a reconstructive back surgery. It worked and I slept wonderfully on that mattress. This new one has a 20 year warranty, full replacement up to five years. I ask you, why would I want to replace it with another expensive piece of junk. I feel very ripped off and would like to know what happened to the products Ortho used to make? In the introductory comments there is mention that Ortho basically is a budget mattress. According to the Individual styles with commentary it would appear that they do have more lower end products than I'd known, but while it might not be the highest end unit on the market, I certainly do not consider $1,500.00 in the budget range. If you are considering an Ortho mattress I would strongly urge you to spend your money on something else. Sign me, "Oh, my aching back!"
This place is a fraud..... I purchased a mattress set paid $1,500.00 for it less than 3-years ago, and the mattress is worthless! I was given a 10-year warranty, which is worthless. I called to get the mattress set replaced since it suppose to be under warranty, because the mattress is sagging, when we sleep you sink into the mattress, which causes us to have back aches and sleepless nights, plus it's difficult to get in and out of bed since you sink in. When I called they said I had to pay $60.00 to have a third party inspector come to my home and inspect the mattress, so I paid since I had no choice, it took 3-weeks to get an inspector to come to my home to inspect the mattress, they I get a letter saying my claim is denied. They do not stand by their warranty, dishonest company.
I have been shopping for a mattress and have visited several stores. Johnny here was the most knowledge and courteous salesperson I have seen in all the stores. He took the time to really understand our needs and concerns and did his best to address them. I would definitely recommend him.
Adam was fantastic he is a wonderful sales man and a great person. You should ask for him anytime you go. He bent over backwards to meet our needs.
My husband and I walked in not knowing what to expect we were greeted by Cliff he listened to our needs made several suggestions was very knowledgeable and helpful. We walked away with a great mattress and very happy with service.
Great mattresses. Great service. I can't say enough great things about ortho mattress. Its a family owned business and even though I am in the military and tend to go to the Navy Exchange I will never go there for a mattress again. Pricewise the better deals and better mattresses are here. Navy Exchange had unknowledgable sales people. The location and delivery is convenient and quick
Just bought a mattress with Bernard at the mission valley location. I was shopping around all day at various places, Jerome's, Macy's, etc but found the best deal here. Not only did Bernard spend time going over the various types of mattresses but he also asked questions to ensure it was the right mattress for me. It was a very comfortable and non sales approach. I recommend you stop by and ask for Bernard if you're shopping around, give them a shot!
The salesman was awkward, condescending, and eventually insulting. He spoke to us like children... He would have never treated us like that had my husband been there. Most uncomfortable sales experience in which I have ever been involved.
Adam was vary helpfull. He got us set up with the best matrices I have ever been on. Got us set up with delivery and protection. This was the best experience of purchasing a mattress or any other furniture in my life time. This man was so friendly and nice, he realy helped us out on getting everything we needed.
I was very happy with their salesman Adam. He is both knowledgable about mattresses and a very likable guy. I felt at ease making my selection and not needing to go to other stores to shop further. There was never any pressure and he worked with me on the price. The delivery was on time as promised. I recommend Ortho and cheers to Adam! ... thank you.
Great customer service. Manager Michael goes out of his way to help and is very knowledgeable on different options. Shop when holiday sales are happening for the best deals.
Great costumer service and great variety of quality products. Michael was very helpful and friendly.
Purchased a mattress and 2 pillows. Do not purchase pillows here! The pillows are the worst. Felt like we were sleeping on rubber tires. They are unusable. I talked to the corporate office and they said I could pay to ship the pillows to corporate office and if there is a defect they would send replacement pillows. I already payed $200 for the pillows and refuse to pay for shipping to their corporate office. They would not honor paying for the UPS shipment. Hope no one else buys pillows from Ortho Mattress. Go to Sleep Train!
As soon as my husband and I walked through the front doors we knew this was going to be the right place for us to get our mattress. there was a very welcoming atmosphere and Scotty was one of the nicest guys ever! ! He really knew everything about mattresses! ! He gave us an incredible deal as we are newlyweds and we will definitely be coming back and referring family and friends. great place great customer service TAYLOR & GEOFF
If you're looking for a great mattress with phenomenal customer service, look no further! This place is the absolute Best! Michael and Joshua are knowledgable, genuine, and patient. They truly have your best interest at heart. Best mattress buying experience .
Ok, here's what's gonna happen. After endless nights, weeks, months, even years of sleeping on a sub-par mattress you're gonna take the leap to get a new bed. You're going to go to Ortho Mattress. You're going to ask for Karl. He's going to be incredibly knowledgable on all the different types of mattresses and beds out there. You're going to try different beds in the store, possibly to humor yourself with due diligence. But really none of that is going to matter because the mattress that you want is the Stearns & Foster Villa Julietta. You're going to melt into this mattress. It's like nothing you've ever experienced before. You're going to look at the price and think, "I can't afford this." Then you're going to mention this review and ask for the "special Karl price". He's gonna take care of you. Within days your new mattress will be delivered and you will live happily ever after. The End.
Good store, very knowledgable staff. Mary was so insightful and caring. My latex mattress is the best and I have her to thank. She was very patient with me. Choosing a mattress can be difficult when you don't know anything about them! These guys know the biz well. Very impressed. I'm extremely happy and I sleep awesome now :) I may go back for the adjustable addition one day.
Came in to browse mattresses as mine was totally ancient and needed to be replaced. All the employees were very helpful here, but adam ended up giving us a great deal that we couldn't refuse, so we ended up getting a mattress that day and didn't need to shop anywhere else! Thanks Adam!
Excellent service from Michael! He walked me through a selection of mattresses for our guest room and I found the perfect one in less than 10 mins! Highly recommend!
Great selection of mattresses and knowledgeable, friendly staff. I highly recommend working with Danny who helped me choose the perfect bed. He listened to what I was looking for and matched the perfect mattress accordingly. He did not up-sell me on an expensive mattress, in fact, he recommended I buy the mattress Ortho manufactures- which I did. They have great prices! He was honest and weighed the pros & cons of the various mattresses. They offer free delivery and free hauling of my old mattress. My sister had previously bought her mattress at this exact Ortho and had a great experience. I will gladly recommend this Ortho location to friends & family.
I've bought several beds from this location. I wouldn't go anywhere else for my mattress needs! PROs: Just bought my second iQ mattress from this store. By far best customer service that you could ever expect! The salesman "Scotty" was extremely knowledgable on all items in the store. We discussed exactly what we were looking for and he knew the perfect mattress for my wife and I. We bought one mattress set 2 months ago and loved it so much that were buying another set for our mom for Christmas. If you need a new mattress, pillows, or bed frames this is the BEST PLACE TO GO IN SAN DIEGO! CONs: Zero!
This place is great. Had the best customer service from Michael. Highly recommend this spot for a mattress
Excellent service here so happy with our purchase! Adam Pennington helped us out and he answered to our 100 questions, let us lay on every mattress and ultimately his initial suggestions were the best fit for us! Super fast service, worked with out budget and stayed at closing to finish up with us. Highly recommend!
Never thought I would rate and write a note about a mattress purchase, however, we received exceptional service and it is worth it to let others know of a great experience. Mike, the manager of this mattress store helped me months ago and explained in detail the features of the final three I was considering. He explained the pros and cons of each and I went with one that just felt better in the store. He said the only advantage of the one I didn't go with was that it stayed cooler at night and with the "good night sleep guarantee" I could exchange of not completely satisfied. I always wonders how genuine that promise was and sure Enough I ended up feeling warm at night and put the guarantee to the test. When I went back, Mike was there and was very receptive to my request to exchange and even had me try the one I wanted again to see if I still liked it. He said no problem Abd in fact that it was great sleep that he wanted for customers and that it was not inconvenient at all and that he was happy to exchange at the very small stated fee I. The guarantee. Kudos to ortho mattress for that policy and for Mike and his store for making it a pleasure to do business. Will shop there again next time needing a new mattress.
We seriously needed a new bed! We wanted a cool, fairly firm bed at a reasonable price. My husband is a back and side sleeper. I am a stomach and side sleeper. We had our work cut out for us... We went to the store on Camino de la Reina to check things out. That is when we met Scottie Beason! He is extremely knowledgeable, asks a lot of questions regarding sleep position and pointed us in the right direction. We are thrilled with our pick and are sleeping so much more comfortably! Lastly, I want to mention the two delivery men (Rolando and Brian) who went out of their way to set up the bed and remove our old bed. They were neat and thorough and very friendly.
I really enjoyed picking up a mattress here. They were quick and efficient with all of the choices. I needed a mattress immediately and didn't have a long time to spend in the store. I was in and out in less than an hour and I have an amazing mattress. I am so satisfied. Michael is a great person to talk to if you come into the store!
This is my second Ortho mattress, and the deal this time was just as great as last time! Adam worked with us for an hour to help us pick out the proper softness. Such a good experience I've even considered getting mattresses shipped from here to my family up north for my sister/her husband and my mom.
A lot more variety than other stores. Easy, a little more than we expected to spend but they helped us out a lot.
I went to this store because of their Sales tax promotion and the need for a more supportive mattress. Scottie was super helpful and answered all my questions to my satisfaction. So I sent my girlfriend over since her opinion really mattered the most. She met with Karl and found the right fit. I went back a week later and made the purchase that afternoon and it was delivered that evening. Now that is service! Highly recommend this shop. The delivery crew was super nice and cooperative. They even covered our old mattress in plastic in our garage, since we were donating it that weekend. Took about 40 minutes from beginning to end. My only complaint is there is a larger space between the head of the mattress and the headboard, so our pillow tends to fall into the gap after returning it from incline to flat. But that is minor at best.
A pretty big showroom with a wide selection of mattresses and very helpful salespeople. There is a parking lot located on the side of the store so no need to drive around looking for parking. You should be able to find a mattress that suits you. As we walked in, we were overwhelmed with the variety of mattresses and what the differences were. Mary helped us decipher what kind of mattress was best for us. She was knowledgeable, friendly, and very easy to talk to. She knew everything about the different mattresses and what kind of mattress fit our needs (taking into account back problems, etc.). She was comfortable and not pushy at all. We were able to get a very good deal on a mattress and felt comfortable with our purchase. They have a generous return policy and warranty. Delivery was free and the entire purchase was just very comfortable and easy. We will be returning for our next mattress purchase.
This was my first mattress buying experience and I'm very satisfied with my visit. Adam is very knowledgeable, non pressuring, and really helps you pick the right mattress for all of your comfort and financial needs! Thank you!!
They delivered the mattress and set it up. I told them it was set too high off the floor. They told me to try it and they would return and adjust it if I still felt it was too high. Well it remained too high. When I called the store they said it would cost me $120 to have them return and adjust it. I complained and they agreed to charge $65. The bed was over $ 4,200. They were in a hurry to get back home and did NOT TELL ME IT would cost me over $120 to have them return. Otherwise I would have insisted they set it up correctly in the first place. The manager acted like it was a big favor to charge me half to return. They also told me I should go buy special adhesive to attach the headboard as they didn't believe the included hardware would work. The customer service at this store sucks. Once they have your money it's very difficult to cancel. Go to any mattress store except this one.
I been shopping for a mattress for a couple of weeks now. Stopped by at Jeromes where I had an amazing sales guy spend over an hour educating me on mattresses, then went to mattress firm and thirdly went to ortho mattress with a guy named Alex. The guy didn't spend 5 minutes with me explaining nothing but rather half ass answering questions and after those 5 minutes he starts pressuring me like crazy that I needed to walk out with a mattress sold by him before I left. This guy has shit for brains! I won't even go back to Ortho mattress or consider them for anything. If they have a sales guy that is so crude and clueless and wants to force a sale when he hasn't spend any time educating me, the only thing he did is shit talk Jeromes and Mattress firm but gave zero technical data about why I should buy from them other than I've shopped enough and should buy their mattresses now. What a crude ignorant buffoon! then when I told him to give me his business card he got all upset and said don't bother ... what a jack ass! ... its hard to pick a mattress by lying on one for a minute but at least the Jerome's guy was a perfect gentleman and educated me rather than pressure me after 5 minutes in the store! ... this guy Alex reminds me of those meat heads that buy a girl a drink in the bar and think they are going to get laid after a 5 minute conversation! lame lame lame!
Loved our experience at Orho mattress today. Scott was super helpful, gave us a great deal, and provided great customer service. This was our second purchase at this Ortho location and my wife and I couldn't be happier with the experience. Can't wait for our mattress to get delivered on Monday. Highly recommend Ortho mattress and especially this location.
The salesman here was terrible. A thicker, bald guy, he was heavily pushing the temperpedic mattresses so much so that he wouldn't even answer questions about the other types without steering the conversation back to temperpedic. He would give no info (which were soft, firm, number of springs whatever), The only things he had to say about other models were reasons why they were a bad idea. Finally it started to feel like a waste of all of our time so I directly said 'We don't want a memory foam mattress.' He then immediately stopped speaking or making eye contact with me and spoke only to my husband, going so far as introducing himself and shaking my husband's hand while making no effort to shake mine! He asked my husband about our budget and when my husband gave him a number (less than a temperpedic) he began pushing the store brand memory foam mattress. When my husband didn't appear to be interested the salesman then stated that if it was a price issue we really did not need a king size and that a queen size temperpedic would be all we needed because we would be moving less because of how restful they are. Seriously?! As someone who has sales experience I understand that there were two things he was probably going for- the fat commission from a temperpedic and the points he received from his store for selling their brand. As a salesperson I can also tell you that when someone isn't interested in what you wish they would buy you suck it up, move forward, and show them something they could be interested in. This guy didn't even pretend to care about what we were interested in. And honestly I'm not sure there was anything I could've been interested in buying because the he was such a turn off I got out of there as soon as possible. I strongly suggest the sleep train right across the street for more options and better service.
We had a great experience at Ortho onWashington Blvd in Culver City. Our salesperson was so knowledgeable and friendly. He was so helpful and answered all of our questions. We didn't realize the multitude of options when it comes to buying a mattress! We found a great mattress thanks to Johnny Sawyer (I think that was his name). Never met a better salesperson! Very nice and genuine. Would highly recommend !