Slumber Search is supported by readers. Some links on Slumber Search are referral links. If you use one of these and buy something, Slumber Search may make a small amount of money. More info.
Leesa is a popular foam mattress company that makes its flagship Leesa mattress with three layers of foam -- one layer of cooling foam, a memory foam layer, and a last support core layer. For those looking for superior support and comfort, their Leesa Hybrid and Leesa Legend mattresses offer a combination of both supportive foam and pocket springs. Leesa's newest addition to their mattress lineup, Studio by Leesa, is their all-foam value mattress offered at a lower price. Their mattresses are well loved by many customers and they have a positive company mission, donating 1 out of 10 mattresses to non-profits who help the disadvantaged.
Ortho mattress is a southern Californian mattress retailer that sells their own brand of mattresses along with name brands like Serta and Tempur-Pedic. Their mattresses are made predominantly for the budget conscious shopper and come in either innerspring, hybrid, or memory foam options. Most folks like their Ortho mattresses, but some have had issues with durability.
Based on our aggregated reviews and our scoring method, we recommend Leesa in this match up!
See Our Full Review of Leesa
Having excellent ratings from sleepers is an important factor for shoppers. Customers give this brand great ratings over most competitors, which should give you a good foundation to finding out if they will work for your preferences. Read the specifics below to learn if one will work for your body!
These mattresses support well. Customers report that their hips and shoulders are cradled while their spines are properly aligned.
These mattresses also approach edge support well, which is how well the mattress keeps even support on the edges. For those that want to sit on the side of the mattress to put on socks or slippers, these mattresses won't contour too much under your weight.
Bowling Ball & Density Tests
The bowling ball test is a great indicator of firmness, and it can also provide information on how the mattress firmness changes throughout the mattress. Therefore, it is helpful in showing if there is even support throughout the mattress. Based on this, these mattresses do well in their supportive eveness.
Mattresses with high durability are some of the most sought after by customers. However, with some out there looking to ship more beds rather than making the right mattress, finding a durable mattress can be a difficult things to find. Overall, these mattresses are some of the most durable based on the reviews and the product specifications. They will last between 7 - 12 years for the average sleeper. If you are larger in frame, you may find your mattress slightly less durable.
Get an Instant Discount for Leesa: Get Up To $200 Off Mattresses
Getting a firm understanding of sleeper reviews can be a relief. Unfortunately, sleepers don't always feel great about these mattresses. Some feel snug and comfortable, but others feel discomfort. If you are considering, make sure to read on to figure out if one of these mattresses will work for you.
These mattresses may not be the best in terms of support. Though there are those that like what these mattresses offer them, others have had issues with spine alignment. If this brand is on your list, do additional research to ensure it works for your body.
Edge support is essential to those that like to lay close to the edge of the mattress. Others don't find it is to be a big concern. These mattresses are not as supportive overall, so if edge support is very important to you make sure to do some additional research.
Long lasting mattresses are wonderful, but not always simple to discover. These mattresses, specifically, are not rated highly by sleepers for their longevity. This means that some mattresses still may last years and years, while other customers may have much faster discomfort. If you are heavier in body type, you may want to do extra looking before buying.
My wife and I live this bed so much. When we don’t sleep at home we miss it. Very sound sleep every nightView More Reviews
Was pleasantly surprised with the support, comfort and overall better sleep provided by this mattress. I had a spring mattress for over 8 years and decided initially to go for a hybrid construction of spring and foam. This hybrid option eventually did not work out and I went with the all foam solution. All my initial worries were gone after that first night, the mattress does provide a good level of support and dissipates heat quite well. The only down side to this mattress was the smell it had for about a week after unpacking it, not a terrible thing to have to deal with for some days but not pleasant either. Regardless, I would highly recommend this mattress.
I bought the queen size mattress. It was delivered promptly and weighed 74 pounds. It wasn’t too hard to move around or dump out of the box (I have a low platform bed frame). Did a little adjusting of the cover or it would have opened lopsided. It is wonderful. It is supportive. There are no pressure points to cause pain anywhere on my body. I sleep with less tossing and turning so I’m more rested in the morning. I love my Leesa. Best $800 I have ever spent.
My Leesa is amazing. My back feels so good when I wake up in the morning (not always the case on other mattresses). I love memory foam but hate how hot it makes me feel and Leesa seems to have solved this problem. It reminds me of memory foam but I never overheat. And I don’t notice my wife getting out of bed in the morning. I paid a lot more for a Sleep Number and am replacing it with my Leesa!
Love this mattress! Firmness is perfect! I researched for a year and glad I chose the Leesa.
Going to bed has become one of my favorite times of day as a result of the Leesa mattress! Nicest bed I've had the pleasure of sleeping on!
I love the two Leesa Mattresses that I just bought. I now slumber in a deeper sleep. I don't wake up during the night tossing and turning, and look forward to going to bed! The pillows are fantastic. .
I love it. The best night sleep with out waking up stiff. It is very relaxing
We love our mattress! You sink in at all the right pressure points. We both especially like how our hips are sinking in just enough. It’s not slow to form like other memory foam beds, so when you roll over, your not leaving a hole and sitting on top. Our only complaint and the reason I didn’t give 5 stars, is the smell. During the first 2 weeks, it was pretty strong, it’s been about 2 months and it’s finally gone away for the most part. I’ll occasionally still smell it. I imagine all foam beds have this smell.
This is a very firm mattress. I wish there had been an option to choose a softer one. Also, deep-pocket sheets, which most new sheets are, do not fit well. They are much too big.
My whole experience with Leesa has been wonderful. I ordered the mattress and foundation and had the mattress two days later! The foundation takes a little longer but I had that within a week. There was very little off-gassing and I didn't find the smell offensive. I'm very sensitive to smells/fumes, I have asthma, but we were able to sleep on this bed the very first night. The mattress is THE most comfortable thing I have ever felt! It somehow manages to cradle you, like a big, soft marshmallow and provide the perfect amount of support. I suffer from multiple sclerosis and fibromyalgia and this bed has made such a huge difference in my life. I no longer wake up feeling like I've been beaten-up and while I rarely sleep through the night due to my illnesses, the rest and sleep I get on my Leesa has greatly improved my life. I've honestly never experienced this level of comfort! Thank you, Leesa!!!
totally awesome comfort after 6 weeks. Love it.
Best night sleep that I have had in a long time. The only downfall on this mattress is I never want to get out of bed!
I don't know why we waited so long
My wife and I LOVE our mattress. But that begs the question, how do you know you love it? First of all we aren't complaining about how we feel when we wake up anymore. We don't talk about buying a new mattress or even considering making a change. We fall asleep, and stay asleep (except when our 5 mo old wakes us). It's become a wonderful part of our evening, most nights I look forward to lying down! Great mattress for the price.
relieved that it's as good as the reviewers make it out to be and relieved that i turn much less than I did on a spring mattress. My wife's experience is the same. It's a deal.
We bought a king size Leesa for our master bedroom and loved it so much we bought a queen size for our guest bedroom. Our guests are going to love it!
I have to admit I was a bit skeptical that a mattress that is not super thick could be comfortable. My husband and I were both pleasantly surprised. The mattress has been wonderful. Not too soft, not too firm. It is well made with a beautiful cover. Love my new mattress
Best mattress yet
nice to finally get a good nights sleep.
Fell in love on the first night and have slept better since. It is the right amount of firm and soft and cannot tell when my husband moves next to me. I am a Leesa owner for life!
I am enjoying this mattress
I enjoy my mattress and will buy again in the future. Bed feels firm but contours to my back. It has lessened my lower back pain. Only gripe is that the mattress has a plastic smell upon opening that lingers. Had to leave windows open for a week to let it air out. Smell is still there but faint.
I love the matress and sleep great. It provides great support and breathes well. It still has a slight chemical smell from then it was made I guess but you get used to it.
Only reason I don’t give 5 stars is, LEESA tell us there may be some “off gassing” from the mattress for a few days. That means fumes emit from the mattress’s man-made material, a kind of settling process.
In the case of my mattress, it was like sleeping over an open can of paint for over a month. Then the “gassing” finally stopped.
I sleep really well on this mattress. Glad I bought it.
I'm a stomach sleeper and this mattress was too soft for me. I needed a mattress that was a bit more firm.
Our mattress has already developed troughs. It's still comfortable enough but there's no way it will last even 3-5 years, let alone the 10 a mattress at this price point should last.
We bought the leesa for our Special Needs son. He is 35 and has a hard time sleeping. He has loved it. Sleeps so much better and is in a lot less pain when he gets up. Thank you.
My husband just had back surgery and he has been loving the Leesa mattress. We both think it's wonderfully supportive and just the right amount of soft. We love it!!
Delivery and packaging was quick and easy. The light smell it had only lasted a day or two. As a heavier set guy, it felt amazing. It was super quiet, unlike a spring mattress. Very little disturbance with my wife. My wife on the other hand, hated the mattress. She's considered petite, and the more dense nature of foam mattresses meant she felt the Leesa to be a lot more firm than our last mattress. Sadly, I ended up returning it for her. It's a great option for medium to large folks. By the way, the return process was a breeze and refund processed about 5 days after the pickup. Amazing service.
My fiance and I are about a year into our Leesa experience and for both of us, it's been the greatest investment. She and I both travel extensively and we sleep in a lot of hotels but no matter how much we enjoy the mattress, we always look forward to coming home to the Leesa.
Super soft and well made mattress! We have been impressed with the quality and how it’s almost impossible to have a bad night’s sleep on it. It does run a little hot but I’d imagine not as hot as other memory foam mattresses due to the Leesa’s thoughtful construction.
I have gotten the best sleep ever! I’m a back and side sleeper and it’s been amazing for me! Definitely worth the investment! If you’re going to buy a mattress that will last and will allow you a great sleep, go with LEESA!!!
comfortable and supports my back well while being comfortable
Bought this mattress for our son, he is a very big boy, hoping the mattress won't start sagging in hot e middle as every other mattress we have bought for him! We will see!
I've been having difficulty sleeping due to a injury. I purchased the Leesa mattress and was finally able to get a decent night sleep.
After sleeping on this mattress for over a month, I’m ready to review it. This is by far the most comfortable mattress I’ve slept on. I also upgraded from my queen mattress to a king, which has been excellent. Along with the great sleep I’m having throughout the night, I’ve noticed I no longer wake up when my husband adjusts or gets in and out of bed. Experience with this mattress has been great!
For me, the Leesa Mattress has proven to be a wonderful mattress. I have bursitis in both hips; I have had zero hip pain with this mattress. I sleep soundly, comfortably. If my kids hop into bed with me, they can move without disturbing me, and vice versa.
I highly recommend trying this mattress. What price would you put on a peaceful night's sleep?
Great experience buying a mattress. Knowledgeable, helpful, and not sales-y at all. There's a huge selection, but Johnny was able to help us narrow it down quickly based on our preferences and needs. Prices are reasonable (especially when you buy when there's a deal going on). We made our purchase at the end of the day, and the mattress was delivered (free) the next day without a hitch. Highly recommend!View More Reviews
Read the returns policy very carefully. We bought a $2000 mattress here 7 months ago. We carefully selected it in the store and it was delivered the following day. The first night we slept on it the mattress felt as hard as wet sand. I rang Ortho the next day to say I hated the mattress and wanted to exchange it. They told me to check the 'Comfort Guarantee' on the invoice. The customer must sleep on the mattress for 30 nights before exchanging it and there will be an additional $100 delivery fee and a 20 % restocking fee, bringing the cost of our mattress to $2500 (now that is getting expensive). I told them I thought the mattress in the store was much softer than the mattress we were sent. They told me mattresses in the store had softened over time and so would mine. I thought why bother trying a different mattress in the store if the sample mattresses are so different to the delivered mattress? $2000 is a lot for a mattress but $2500 is seriously expensive and out of my price range. Now 7 months have passed and I still hate the mattress and it still is very hard and hurts my shoulders and neck. I wish we had bought from a store with a more generous returns policy.
I had purchased a queen size mattress from Ortho (Culver City, CA) in August of this year. For a long time (since I purchased it) I have been experiencing severe back pains when I wake up in the morning. At first I thought it was because of my pillows or because I may not be sleeping correctly, but after changing the pillows the pains till remained. I consulted a doctor and he told me that it could be because of the mattress! Now, after trying the same pillows on different mattresses and sleeping on that mattress without any pillows, or I would say all possible combinations, I think the problem is with the mattress. When I was at the store, the salesman was not at all helpful. I was there with my friends and all the time he was talking to his colleague while we had to figure out what mattress should we purchase to get maximum comfort. We had to ask for him every time we had a question. Besides, before purchasing the mattress I asked them if there were any exchange or return policies and the salesman told me that the mattress was neither exchangeable not can be returned! Which means that if the mattress doesn't suit you then there's no way you can exchange it with, probably, a better and expensive one and you are stuck!! I have spent over $400 on the mattress and now I cannot exchange or return it. I just wanted to mention that inspite of the poor customer service at the store I bought the mattress and I will say that this was THE WORST $400 I have ever spent in my life.
Went to get a new bed because it was time to move beyond the queen size mattress. I've bought two other mattresses in the past 4 years and this was the best experience by far! Dan was very knowledgeable and respectful and didn't give off that annoying mattress sales hustling vibe I have experienced at other places. We even left after choosing the mattress to just be sure by visiting other stores and that only confirmed that this ortho store was the best place to buy from. Only reason I gave 4 stars instead of 5 was for the range of selection behind their internal brand, but even that was good just not ideal.
Four years ago I replaced my very long term Ortho Cal King Extra firm. It had a 25 year warranty and I had it for about 28 years. I loved that mattress for years and years and wanted to replace it with another, only a Queen based on the space now available. I went to a store in WeHo, CA, listed as an Ortho store and bought what the representative said would be closest to what I'd had and the price would be about $1,500.00, 50% higher than the one being replaced. We’ve had a lot of inflation in the intervening years so I shrugged and said, 'Ok.' I bought it. It was nothing like the one being replaced, much too soft. After about 18 months there started the development of a depression in the part of the bed where I sleep. That depression now requires SEVEN towels to raise the hole to the point where my back is not severely distorted. This is far worse than the Kapok mattress I slept on as a child. The reason for the original Ortho was on the suggestion of the surgeon after a reconstructive back surgery. It worked and I slept wonderfully on that mattress. This new one has a 20 year warranty, full replacement up to five years. I ask you, why would I want to replace it with another expensive piece of junk. I feel very ripped off and would like to know what happened to the products Ortho used to make? In the introductory comments there is mention that Ortho basically is a budget mattress. According to the Individual styles with commentary it would appear that they do have more lower end products than I'd known, but while it might not be the highest end unit on the market, I certainly do not consider $1,500.00 in the budget range. If you are considering an Ortho mattress I would strongly urge you to spend your money on something else. Sign me, "Oh, my aching back!"
This place is a fraud..... I purchased a mattress set paid $1,500.00 for it less than 3-years ago, and the mattress is worthless! I was given a 10-year warranty, which is worthless. I called to get the mattress set replaced since it suppose to be under warranty, because the mattress is sagging, when we sleep you sink into the mattress, which causes us to have back aches and sleepless nights, plus it's difficult to get in and out of bed since you sink in. When I called they said I had to pay $60.00 to have a third party inspector come to my home and inspect the mattress, so I paid since I had no choice, it took 3-weeks to get an inspector to come to my home to inspect the mattress, they I get a letter saying my claim is denied. They do not stand by their warranty, dishonest company.
I have been shopping for a mattress and have visited several stores. Johnny here was the most knowledge and courteous salesperson I have seen in all the stores. He took the time to really understand our needs and concerns and did his best to address them. I would definitely recommend him.
Adam was fantastic he is a wonderful sales man and a great person. You should ask for him anytime you go. He bent over backwards to meet our needs.
My husband and I walked in not knowing what to expect we were greeted by Cliff he listened to our needs made several suggestions was very knowledgeable and helpful. We walked away with a great mattress and very happy with service.
Great mattresses. Great service. I can't say enough great things about ortho mattress. Its a family owned business and even though I am in the military and tend to go to the Navy Exchange I will never go there for a mattress again. Pricewise the better deals and better mattresses are here. Navy Exchange had unknowledgable sales people. The location and delivery is convenient and quick
Just bought a mattress with Bernard at the mission valley location. I was shopping around all day at various places, Jerome's, Macy's, etc but found the best deal here. Not only did Bernard spend time going over the various types of mattresses but he also asked questions to ensure it was the right mattress for me. It was a very comfortable and non sales approach. I recommend you stop by and ask for Bernard if you're shopping around, give them a shot!
The salesman was awkward, condescending, and eventually insulting. He spoke to us like children... He would have never treated us like that had my husband been there. Most uncomfortable sales experience in which I have ever been involved.
Adam was vary helpfull. He got us set up with the best matrices I have ever been on. Got us set up with delivery and protection. This was the best experience of purchasing a mattress or any other furniture in my life time. This man was so friendly and nice, he realy helped us out on getting everything we needed.
I was very happy with their salesman Adam. He is both knowledgable about mattresses and a very likable guy. I felt at ease making my selection and not needing to go to other stores to shop further. There was never any pressure and he worked with me on the price. The delivery was on time as promised. I recommend Ortho and cheers to Adam! ... thank you.
Great customer service. Manager Michael goes out of his way to help and is very knowledgeable on different options. Shop when holiday sales are happening for the best deals.
Great costumer service and great variety of quality products. Michael was very helpful and friendly.
Purchased a mattress and 2 pillows. Do not purchase pillows here! The pillows are the worst. Felt like we were sleeping on rubber tires. They are unusable. I talked to the corporate office and they said I could pay to ship the pillows to corporate office and if there is a defect they would send replacement pillows. I already payed $200 for the pillows and refuse to pay for shipping to their corporate office. They would not honor paying for the UPS shipment. Hope no one else buys pillows from Ortho Mattress. Go to Sleep Train!
As soon as my husband and I walked through the front doors we knew this was going to be the right place for us to get our mattress. there was a very welcoming atmosphere and Scotty was one of the nicest guys ever! ! He really knew everything about mattresses! ! He gave us an incredible deal as we are newlyweds and we will definitely be coming back and referring family and friends. great place great customer service TAYLOR & GEOFF
If you're looking for a great mattress with phenomenal customer service, look no further! This place is the absolute Best! Michael and Joshua are knowledgable, genuine, and patient. They truly have your best interest at heart. Best mattress buying experience .
Ok, here's what's gonna happen. After endless nights, weeks, months, even years of sleeping on a sub-par mattress you're gonna take the leap to get a new bed. You're going to go to Ortho Mattress. You're going to ask for Karl. He's going to be incredibly knowledgable on all the different types of mattresses and beds out there. You're going to try different beds in the store, possibly to humor yourself with due diligence. But really none of that is going to matter because the mattress that you want is the Stearns & Foster Villa Julietta. You're going to melt into this mattress. It's like nothing you've ever experienced before. You're going to look at the price and think, "I can't afford this." Then you're going to mention this review and ask for the "special Karl price". He's gonna take care of you. Within days your new mattress will be delivered and you will live happily ever after. The End.
Good store, very knowledgable staff. Mary was so insightful and caring. My latex mattress is the best and I have her to thank. She was very patient with me. Choosing a mattress can be difficult when you don't know anything about them! These guys know the biz well. Very impressed. I'm extremely happy and I sleep awesome now :) I may go back for the adjustable addition one day.
Came in to browse mattresses as mine was totally ancient and needed to be replaced. All the employees were very helpful here, but adam ended up giving us a great deal that we couldn't refuse, so we ended up getting a mattress that day and didn't need to shop anywhere else! Thanks Adam!
Excellent service from Michael! He walked me through a selection of mattresses for our guest room and I found the perfect one in less than 10 mins! Highly recommend!
Great selection of mattresses and knowledgeable, friendly staff. I highly recommend working with Danny who helped me choose the perfect bed. He listened to what I was looking for and matched the perfect mattress accordingly. He did not up-sell me on an expensive mattress, in fact, he recommended I buy the mattress Ortho manufactures- which I did. They have great prices! He was honest and weighed the pros & cons of the various mattresses. They offer free delivery and free hauling of my old mattress. My sister had previously bought her mattress at this exact Ortho and had a great experience. I will gladly recommend this Ortho location to friends & family.
I've bought several beds from this location. I wouldn't go anywhere else for my mattress needs! PROs: Just bought my second iQ mattress from this store. By far best customer service that you could ever expect! The salesman "Scotty" was extremely knowledgable on all items in the store. We discussed exactly what we were looking for and he knew the perfect mattress for my wife and I. We bought one mattress set 2 months ago and loved it so much that were buying another set for our mom for Christmas. If you need a new mattress, pillows, or bed frames this is the BEST PLACE TO GO IN SAN DIEGO! CONs: Zero!
This place is great. Had the best customer service from Michael. Highly recommend this spot for a mattress
Excellent service here so happy with our purchase! Adam Pennington helped us out and he answered to our 100 questions, let us lay on every mattress and ultimately his initial suggestions were the best fit for us! Super fast service, worked with out budget and stayed at closing to finish up with us. Highly recommend!
Never thought I would rate and write a note about a mattress purchase, however, we received exceptional service and it is worth it to let others know of a great experience. Mike, the manager of this mattress store helped me months ago and explained in detail the features of the final three I was considering. He explained the pros and cons of each and I went with one that just felt better in the store. He said the only advantage of the one I didn't go with was that it stayed cooler at night and with the "good night sleep guarantee" I could exchange of not completely satisfied. I always wonders how genuine that promise was and sure Enough I ended up feeling warm at night and put the guarantee to the test. When I went back, Mike was there and was very receptive to my request to exchange and even had me try the one I wanted again to see if I still liked it. He said no problem Abd in fact that it was great sleep that he wanted for customers and that it was not inconvenient at all and that he was happy to exchange at the very small stated fee I. The guarantee. Kudos to ortho mattress for that policy and for Mike and his store for making it a pleasure to do business. Will shop there again next time needing a new mattress.
We seriously needed a new bed! We wanted a cool, fairly firm bed at a reasonable price. My husband is a back and side sleeper. I am a stomach and side sleeper. We had our work cut out for us... We went to the store on Camino de la Reina to check things out. That is when we met Scottie Beason! He is extremely knowledgeable, asks a lot of questions regarding sleep position and pointed us in the right direction. We are thrilled with our pick and are sleeping so much more comfortably! Lastly, I want to mention the two delivery men (Rolando and Brian) who went out of their way to set up the bed and remove our old bed. They were neat and thorough and very friendly.
I really enjoyed picking up a mattress here. They were quick and efficient with all of the choices. I needed a mattress immediately and didn't have a long time to spend in the store. I was in and out in less than an hour and I have an amazing mattress. I am so satisfied. Michael is a great person to talk to if you come into the store!
This is my second Ortho mattress, and the deal this time was just as great as last time! Adam worked with us for an hour to help us pick out the proper softness. Such a good experience I've even considered getting mattresses shipped from here to my family up north for my sister/her husband and my mom.
A lot more variety than other stores. Easy, a little more than we expected to spend but they helped us out a lot.
I went to this store because of their Sales tax promotion and the need for a more supportive mattress. Scottie was super helpful and answered all my questions to my satisfaction. So I sent my girlfriend over since her opinion really mattered the most. She met with Karl and found the right fit. I went back a week later and made the purchase that afternoon and it was delivered that evening. Now that is service! Highly recommend this shop. The delivery crew was super nice and cooperative. They even covered our old mattress in plastic in our garage, since we were donating it that weekend. Took about 40 minutes from beginning to end. My only complaint is there is a larger space between the head of the mattress and the headboard, so our pillow tends to fall into the gap after returning it from incline to flat. But that is minor at best.
A pretty big showroom with a wide selection of mattresses and very helpful salespeople. There is a parking lot located on the side of the store so no need to drive around looking for parking. You should be able to find a mattress that suits you. As we walked in, we were overwhelmed with the variety of mattresses and what the differences were. Mary helped us decipher what kind of mattress was best for us. She was knowledgeable, friendly, and very easy to talk to. She knew everything about the different mattresses and what kind of mattress fit our needs (taking into account back problems, etc.). She was comfortable and not pushy at all. We were able to get a very good deal on a mattress and felt comfortable with our purchase. They have a generous return policy and warranty. Delivery was free and the entire purchase was just very comfortable and easy. We will be returning for our next mattress purchase.
This was my first mattress buying experience and I'm very satisfied with my visit. Adam is very knowledgeable, non pressuring, and really helps you pick the right mattress for all of your comfort and financial needs! Thank you!!
They delivered the mattress and set it up. I told them it was set too high off the floor. They told me to try it and they would return and adjust it if I still felt it was too high. Well it remained too high. When I called the store they said it would cost me $120 to have them return and adjust it. I complained and they agreed to charge $65. The bed was over $ 4,200. They were in a hurry to get back home and did NOT TELL ME IT would cost me over $120 to have them return. Otherwise I would have insisted they set it up correctly in the first place. The manager acted like it was a big favor to charge me half to return. They also told me I should go buy special adhesive to attach the headboard as they didn't believe the included hardware would work. The customer service at this store sucks. Once they have your money it's very difficult to cancel. Go to any mattress store except this one.
I been shopping for a mattress for a couple of weeks now. Stopped by at Jeromes where I had an amazing sales guy spend over an hour educating me on mattresses, then went to mattress firm and thirdly went to ortho mattress with a guy named Alex. The guy didn't spend 5 minutes with me explaining nothing but rather half ass answering questions and after those 5 minutes he starts pressuring me like crazy that I needed to walk out with a mattress sold by him before I left. This guy has shit for brains! I won't even go back to Ortho mattress or consider them for anything. If they have a sales guy that is so crude and clueless and wants to force a sale when he hasn't spend any time educating me, the only thing he did is shit talk Jeromes and Mattress firm but gave zero technical data about why I should buy from them other than I've shopped enough and should buy their mattresses now. What a crude ignorant buffoon! then when I told him to give me his business card he got all upset and said don't bother ... what a jack ass! ... its hard to pick a mattress by lying on one for a minute but at least the Jerome's guy was a perfect gentleman and educated me rather than pressure me after 5 minutes in the store! ... this guy Alex reminds me of those meat heads that buy a girl a drink in the bar and think they are going to get laid after a 5 minute conversation! lame lame lame!
Loved our experience at Orho mattress today. Scott was super helpful, gave us a great deal, and provided great customer service. This was our second purchase at this Ortho location and my wife and I couldn't be happier with the experience. Can't wait for our mattress to get delivered on Monday. Highly recommend Ortho mattress and especially this location.
The salesman here was terrible. A thicker, bald guy, he was heavily pushing the temperpedic mattresses so much so that he wouldn't even answer questions about the other types without steering the conversation back to temperpedic. He would give no info (which were soft, firm, number of springs whatever), The only things he had to say about other models were reasons why they were a bad idea. Finally it started to feel like a waste of all of our time so I directly said 'We don't want a memory foam mattress.' He then immediately stopped speaking or making eye contact with me and spoke only to my husband, going so far as introducing himself and shaking my husband's hand while making no effort to shake mine! He asked my husband about our budget and when my husband gave him a number (less than a temperpedic) he began pushing the store brand memory foam mattress. When my husband didn't appear to be interested the salesman then stated that if it was a price issue we really did not need a king size and that a queen size temperpedic would be all we needed because we would be moving less because of how restful they are. Seriously?! As someone who has sales experience I understand that there were two things he was probably going for- the fat commission from a temperpedic and the points he received from his store for selling their brand. As a salesperson I can also tell you that when someone isn't interested in what you wish they would buy you suck it up, move forward, and show them something they could be interested in. This guy didn't even pretend to care about what we were interested in. And honestly I'm not sure there was anything I could've been interested in buying because the he was such a turn off I got out of there as soon as possible. I strongly suggest the sleep train right across the street for more options and better service.
We had a great experience at Ortho onWashington Blvd in Culver City. Our salesperson was so knowledgeable and friendly. He was so helpful and answered all of our questions. We didn't realize the multitude of options when it comes to buying a mattress! We found a great mattress thanks to Johnny Sawyer (I think that was his name). Never met a better salesperson! Very nice and genuine. Would highly recommend !