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Lebeda is an Iowa based mattress manufacturer and brand that is well-known for their innerspring, hybrid, and memory foam options. Their mattresses are very competitively priced and most folks find their Lebeda mattresses comfortable. There are some complaints about customer service and durability.
Urban Mattress is both a retailer and a brand of mattress. They were founded in Boulder, CO in 2008 with only one store and have grown to 14 stores in over 12 cities across the US. Their retail operation carries other mattress brands such as Vispring (the luxury British bedding brand) and Tempur-pedic, along with their own brand Urban Mattress and Urban Naturals. They are also active in social responsibility, donating to local charities in each of their locations. They have a budget line of Urban Mattress bedding focusing on both memory foam and hybrid bedding with a mid-price point to fit any budget.
Based on our aggregated reviews and our scoring method, we recommend Urban in this match up!
These mattresses have mixed reviews from customers. Many folks describe feeling comfortable on their new mattresses and sleeping better than before, but there are some complaints. Read about the mattress specifics and browse customer reviews in the section below.
All sleepers need a supportive mattress and especially back and stomach sleepers. Side sleepers also need a responsive mattress for their bodies. For most sleepers, these mattresses offer a good amount of support. That being said, some customers didn't feel supported 100% of the time so if you are heavier, make sure that your selection is right for you.
Most feel comfortable with the edge support of these mattresses. Some, however, had some complaints about the support.
If a brand invests in good materials, design, and quality control, durability should follow. Mattresses that sacrifice these attributes may have durability issues for some sleepers. Unfortunately, customers give these mattresses mixed ratings on durability. Some report finding lasting comfort, while others complain about discomfort over the short term. Make sure to do some extra research before buying.
Looking over customer reviews and ratings is a strong way to figure out if a company will meet your criteria. Reviewers overall have positive things to say about these mattresses, but there are some that didn't feel as positively. Take a look at the reviews and specifics below to learn if these mattresses will work for you.
Supportive mattresses are very important for those of all body types. Even if you like a mattress that isn't super firm, a mattress that keeps your body properly aligned is very important. Overall, these mattresses offer that kind of support.
Lots of folks are looking for mattresses with good edge support. These mattresses offer good quality edge support, which means there is comfortable resistance on the sides of the mattress giving more sleeping area.
Bowling Ball & Density Tests
The bowling ball test is a fun test to measure the firmness of the mattress and it is an excellent way of measuring support across the surface. These mattresses offer good evenness throughout the sleeping surface to help with better spine alignment.
These mattresses do a good job with comfort longevity versus competitors. Finding a mattress that is works with your body and is durable could mean years of comfortable sleep. while one that degrades fast can mean unhappiness and money lost. These mattresses should stay comfortable for 7 - 12 years for most sleepers, which is good on average. Those that are heavier in body type may experience a slighy decrease in longevity.
I was looking for a mattress. I went to 2 mattress stores. The prices were high and the salesperson was rude. I went to Lebeda just to check it out. I thought the prices would out of my price range, but I was mistaking. Taylor was awesome. He listened to my specifications and price range, and suggested a few mattresses. He was very patient as I tried the mattresses. No pressure at all. I purchased a mattress and my brother did too. It is being delivered Thursday. Besides the prices, the product is made locally in Marion Iowa. The mattress is made the day before it is delivered. I would highly recommend it. Taylor is the best!View More Reviews
Lebeda is a factory direct retail store with their product being made in state. The prices are very competitive! And the quality is fantastic!! The furniture here is a bit pricy but it's super high quality!! Staff is super friendly and knowledgeable without being pushy. He was wonderful! The showroom is well laid out with plenty of room to move and test out mattresses! They have great sales. And great every day prices!! I will be back to get a mattress closer to time of buying a bed frame. Which we may be getting that from here.
Had to replace the mattress after 1 year. I don't recommend.
I had to deal with a nasty manager at one of the stores so I bought my bed elsewhere.
I had a great experience with the staff at Lebeda. They were some of the friendliest staff and extremely honest to deal with. The mattress is also quite comfortable. Great job!
Great customer service from the moment I walked in the door until the bed was delivered and set up. Fair pricing. On-time delivery and set up.
very nice helpful and easy to talk to. was extremely polite about everything on the floor. Thank you Travis Westfall. Springfield Illinois
Yesterday was my 3rd mattress purchase from Lebeda in Marion. When the bed is delivered, we always have a break down in communiction about what was discussed at the store and what shows on the delivery slip. Last time it was regarding the frame. This time it was regarding hauling the old bed away. Normally this would be frustrating, but Lebeda's delivery guys (Darnell and Mike) are awesome. They always make it right, always on time, super nice and work quickly and effice...ntly. Mike actually helped make the bed in the factory the day before, delivered it and set it up for us. Darnell is a machine. These mattresses must weigh 200 lbs, and he picks it up and carries it by himself like it weighs nothing. Incredible! It goes without saying that these mattresses are the best, but the people representing your company make your business GREAT! Thank you gentlemen for being the best part of Lebeda.
I appreciate how knowledgeable the staff at Lebeda is about their product. Clint spent as much time with me as I needed in making my mattress set purchase. I am a repeat customer. I had a great shopping experience and I highly recommend both the people and product at Lebeda!
We just ordered our mattress today and we are super excited for Wednesday to get here so we can pick it up. Wesley, Ames store, was so helpful and patient while answering our many many questions. I can't wait to edit my post to rave about the comfort of our new bed.
We found Brian very helpful in telling us about the differences in mattresses. We relaxed on six different mattresses, agreed on the one we both liked and were on our way home in an hours time. We appreciate a salesman who is knowledgeable but doesn't high pressure you into making a quick decision.
Buying a mattress is not an everyday thing, however it is something you use everyday. It's a big decision. The bed we purchased is outstanding. It is exactly what we were looking for in terms of size, support, etc. The service is what really stands out far beyond expectation. Scott Huffman gave us the time of day, educated us about different products, and more than helpful. You will not find this type of service or convenience online.
Brook was very helpful in helping me decide on the type of mattress that was right for me. I missed my delivery guys and Laman delivered it to me after store hours the same day and sat it up for me. Awesome customer service. Thank you both!
My experience purchasing my mattress at Lebeda was wonderful! Clint was very helpful and patient with all the questions I had. I love my new mattress. The delivery was also incredibly fast. Great mattress for a great price. Would definitely recommend.
Good experience with Lebeda. We’ve purchased three mattress sets from them. Very good product.
My husband and I were both having back and hip pain. After visiting every mattress store in Dubuque and two furniture stores, we found exactly what we needed at Lebeda. Aden was helpful but never pushy and gave us a great deal plus a military discount! This was the only store that had a platform bed with a real platform, not just a piece of flimsy plywood or wooden slats. It has great support for the flippable mattresses we purchased. They also have sturdy handles on all sides for easy flipping. Even the sheets sold here are top quality at a very reasonable price. We are very happy with our new beds, the price we paid and our aches and pains are getting much better. Top quality at very reasonable prices. You won't be sorry if you shop here! The delivery people were very friendly and professional as well.
Tayler was super helpful and knowledgeable! She made it a breeze to pick out 4 new mattresses for our home! (2 twins for our kids, a queen and king) Thanks for a enjoyable and speedy experience! A+
We just ordered our first mattress from Lebeda today. It’s a no brainer. We had our list of places to compare with Lebeda. Well, after our perfect personal treatment from Clint at the Coralville show room we decided not to look further. Clint was very attentive to our requests. He listened and carefully considered our requests for a mattress. We had a price point. He didn’t pressure us. He gave us plenty of time to test different options. We are impressed! The set is being built on Monday in Marion and to be delivered here in Iowa City on Tuesday. Talk about local shopping being the best! Thank you, Lebeda!
Very nice and helpful place. Quick turn around time for delivery. Definitely would go back.
I can not say enough good things about store manager, Brian Herrick! He is so knowledgeable and helpful. I really didn’t expect to buy a mattress today as I had just started looking. After Brian helped with all of my concerns, how could I not!?!? I love buying local and Lebeda has always had such a good reputation! Highly recommend!
Purchased an antique bed. Went to Lebeda in Davenport and was helped by Brian who went above and beyond to help me get what I needed. He was a very pleasant and knowledgeable person to deal with. I really appreciated his customer service. Will not hesitate to go back when I'm in need of their products in the future.
We just purchased our first mattress from Lebeda in Moline and were very pleased with the whole experience. My husband has been ill and tires easily so we didn't want to spend time going from store to store. I'm so glad we went to Lebeda first! Laura was very knowledgeable and helpful, and not at all pushy. We found exactly what we were looking for, at a price that was well within our budget. Plus it was in stock! No waiting around for a delivery! We would definitely recommend Lebeda to anyone in the market for new bedding.
I bought my bed from Lebeda about 10 years ago now, and it is still going strong! We recently stayed in a hotel and it reminded us how much we love our bed! Our kids are almost ready for “real” beds and we will definitely be back to Lebeda to purchase them! Along with the quality, I love the dedication to staying American made! It is hard to find companies dedicated enough to staying local these days, I’m glad I don’t have to worry about that when bed shopping at Lebeda!
Angie was beyond helpful in helping me pick out my new mattress/boxspring! I was on a tighter budget and was still able to get an amazing mattress, boxspring, bed frame, mattress protector, two fancy pillows with protectors, and cheap delivery! Overall, I saved about $500 total after everything! They have quality items at affordable prices and really help you without being too salesman-like! I love Lebeda and will always choose and recommend them for any mattress needs!
We had purchased a mattress for our son years ago and it has held up well. We are return customers.
Lamon was an amazing salesman and manager! Helped me pick the perfect matress and made the experience great!
I went to all three mattress stores on Duff Ave in Ames, explaining that I was looking for two twin beds for my 2.5 and 4.5 year old. The salespeople at the first two stores were pleasant, but they only showed me the cheapest twin beds, likely assuming that is all I'd want for small children, and not giving any guidance on mattress recommendations for children (firm? plush? quality?); I had to specifically inquire if I could get a twin size in some of the higher quality, non...-twin floor models. My last stop was Lebeda, where as soon as I mentioned that I was looking for a twin bed for children, the salesperson provided prompt feedback about recommended firmness level for that age. He also mentioned the ability to add edge supports to the mattress, explaining that when adults lie in a twin bed with a child for story time or getting them to sleep, the adult may tend to fall off the side (especially since twin size is narrow) and this can be prevented with edge supports. The longevity of the mattresses will be determined over the next few years, but I was pleased with the sales experience itself!
Poor Customer Service, discriminatory service. They don't take away your old bedding if you live in a apartment or nursing home. Disabled people can't move their own bedding and haul it away, they don't tell you they won't haul away your old bedding until after the sale do not ever buy from this awful place!!! They did not tell me that they would take the old bed outside for me, and never gave the reason why the wouldn't take the old bedding. You people lost my sale and time I'm telling everyone I know about you people you will lose plenty other sales. By The way Nursing homes are not going to a regular mattress place to buy their mattresses.
Well, I can't say enough about the quality of a Lebeda mattress. The first mattress I bought was in the mid 1980's for $1000. It was a Legacy 2001 mattress. I have slept on this mattress and rotated it for 30 plus years and have now bought my second Legacy mattress for a fraction more than the original. This mattress is still in good condition but I'm retiring now and want a new one for the rest of my life while I still have a job and can afford the best mattress there is. The quality of sleep is what you will dream about and that's "NO FAKE NEWS". Thank you Brian for all the help in Davenport Iowa.
We purchased our mattress set in the Ames store. We found the sale people to be very friendly and knowledgeable and offered recommendations as to which mattress we should purchase for the back problems that we have. We were however informed the sale had ended the day before our purchase when in fact we are still seeing the sale advertised on TV. We are very happy with the quality of the mattress and the support we get. Would definitely recommend a Lebeda mattress to anyone wishing to purchase.
I just purchased my 5th mattress set from Lebeda today. I love the sales staff--very helpful and informative without being pushy or pressuring me. Delivery is always smooth and effortless. The beds are of phenomenal quality and the comfort is second to none. I'm also happy that I am supporting a locally owned small business. I highly recommend purchasing from Lebeda!
Went with my sister to help her pick out a mattress at the Ames Lebeda and had an awesome experience! Laman was very helpful and didn’t try to sell us the most expensive bed in the store instead he took the time to explain the differences in the mattresses and make sure we get exactly what we wanted!
Our son goes to ISU and we bought him a mattress for his apartment and was very happy with the product and knowledge of the manager at the Ames store. A year later my husband and I bought a mattress set and had the same great service. No high pressure sales, great product with great warranty!
Do not buy Augusta Plush 2. Seemed ok in showroom but hard as a rock at home.
Helpful, professional, friendly service - also enjoy the bed 😁 Thank you Clint, Darrel, and Mike!
I purchased a king size bed this morning and told Todd i needed it right away. He had the guys make it and delivery for today. What great service from him and Donna. I can't say enough about them in the Lebeda store in Marion . Will be sending people that are shopping for a bed set to you. Again kudo's to you both for everything.
Nice store & great staff! Laman at the Ames store was awesome to work with. We have purchased beds from Lebeda before and know that it is also excellent quality.
The Lebeda in Cedar Falls, Iowa is amazing. The woman that worked there was very knowledgeable about her mattresses and recommended the most perfect mattress for us. I will not go anywhere else when we need a new mattress. Very affordable and the very best customer service!
We ordered a new mattress for a guest room and it could not have been an easier or faster process! Clint was very helpful and friendly. I would definitely refer people to the store.
Had a great purchase experience with Jake at the Q Street store in Omaha. He really took the time to help us make the best mattress selection for our needs. We've been sleeping on the new mattress for a couple of months now and a lot of the morning aches and pains are gone. I highly recommend Lebeda and the Omaha Q Street store.
Liked what I felt in the store, but it feels a little less magical at home. However, I can't complain much because it still really beats my old crappy Serta.View More Reviews
Unlike many mattress stores that I have been in, this experience was far from pushy -- and I had a lower budget, but experienced great service and a good overall experience. In the end, selected one of their urban mattresses and am very pleased with the feel of the bed. Good stuff!
Just bought from the Berkeley branch and it was such a great experience. Todd was amazingly helpful, but not pushy at all. He just wanted to direct me in the right direction and in the end, I got an Urban Mattress that I just love. Couldn't be happier.
I had a great customer service experience when I went into Urban Mattress -- not pushy at all and I felt like I got the right bed when I left. Unfortunately, the bed isn't as comfortable as I first thought it was. It is a bit hard in the cold weather and I sometimes wake up with back pain. Still going to see if it gets better, but waiting to see.
Just bought an Urban Naturals mattress. I was really excited about the idea of it being all natural after some of things I read online about VOCs. Overall, it feels like a great mattress and I really don't mind that I paid more than a Casper for it being natural and not hurting my baby and me.
Great experience in the store and great experience when I got the mattress. The delivery folks were really friendly and the mattress ended up being the perfect thing for my back pain. I couldn't be happier.
Had a good experience in the store, but afterwards didn't get my mattress for over 3 weeks. There was a lot of back and forth, and I finally got it, but there wasn't good communication during that process and the company should try to get better at this piece of their customer experience. Overall, bed is okay.
I feel like I might have overpaid a little bit. I didn't do a lot of research because my friends told me about Urban Mattress. After I bought the Urban Naturals model, I looked online at similar mattresses and think that it may have been a little bit on the expensive side. Not a complainer, but should have looked at what was out there before I shopped.
Got my mattress from the Berkeley store and it was a great experience. Todd was amazing, not pushy, but helped me find what I needed. After that, I feel like I am actually sleeping better and living better as a consequence. Great stuff!
Bought Dunlopillo Harbor Lux Queen in June. By August, both sides sloped outward and there was a ridge down the middle. For $1,200, you would think it would have been a good quality mattress. It wasn't.
Won't be shopping here ever again.
Update: Amazing customer service! Got a message from Nathaniel, the owner. He said it sounded like a warranty issue. He offered to exchange my mattress, including exchanging it for a more expensive mattress, at NO ADDITIONAL EXPENSE. I picked another mattress I liked, and it will be exchanged next week. I was not even charged for delivery. Will be sending my daughter here to buy a mattress next week.
Won't be shopping for a mattress any place but URBAN MATTRESS.
I have only had one other mattress shopping experience, and it was DREADFUL (MattressLand, Springfield VA), so I don't have a very large basis for comparison. But, I DID end up buying a mattress here, so I am giving it a thumbs up. The staff was nice and not pushy at all. Answered our questions and provided a little guidance, and helped us find a great mattress. They provide free delivery to my house, free removal of the old mattress, and/or will help you to move the old mattress to a guest bedroom (or wherever).
Bonus: Urban Mattress donates 2% of the purchase price to a charity of your choosing (you can select one of four). I thought that was a really nice touch.
What a great experience! Our first day of shopping for our teen son's new bed set. We are not impulse buyers and very rarely make a purchase at our first stop. Josh made this an easy and painless process! Prices were comparable to other places and included a warranty and trial period. Thank you Urban Mattress!
Best experience I've ever had buying a mattress! Ethan at the Denver location was incredibly helpful for my husband and I when we decided to upgrade to a king bed. They encourage you to really lay on the mattresses and even turn on relaxing music for a full experience. They don't push certain beds on you and do not seem to be working on commission. Additionally, Ethan honored a sale price that we talked about even after the sale was over. Overall an incredible experience in terms of customer service, and the bed we're getting is the most comfortable I've ever slept on!
A Company with Heart I learned a lot about Urban Mattress Denver on a recent visit. The people at this company are doing some really great things outside of the sales floor. For instance, they support a program that helps convicted felons find work. This reduces recidivism and adds to the overall health of the economy. Plus, it's just a good thing to do for folks who may be looking for a second chance in life. There are some really wonderful mattresses at Urban Mattress Denver. I was really impressed with the upscale ones made by Vispring. Ethan, the owner, told me that The "VI" in Vispring stands for the Roman numeral 6. It represents the six turns to each coil. That makes a difference, believe me. You should try one out. This is a really great store with even better people. Sleep well!
The guys took time to ensure we picked the right mattress and they also have some pretty awesome financing options. Highly recommended for anyone that is in the market for a new mattress or Tempur-Pedic Thanks again!
Great experience! I was a little wary about buying a mattress - it had been a while and you hear stories about mattress salesman, but Urban Mattress totally went above and beyond expectations! We walked in, were greeted by two friendly, easy going salesmen, offered a beer(!) and then Ethan, the owner, listened to us. He guided us to a mattress that, immediately, felt right, but showed us a handful of others just to compare. He knew exactly what we were looking for and made the whole process smooth and easy. The price was competitive with what we had been looking at online at another place, and he threw in a mattress protector for free (a win-win for them since they have a 90 day return policy). They stock locally made mattresses with 15 year warranties. They also support local schools and non-profits and all-around nice people. Highly recommend!
This was my first ever dealing with a mattress store, but this will not be the last. Any future business that I have will be done with Urban Mattress. My situation was slightly odd but Ethan made everything a breeze. He was extremely knowledgeable about the type of mattress that I needed, and even set it up to be delivered to my new apartment. The delivery itself went so smoothly and the movers were courteous and quick! Overall this has definitely been a 5-star experience and I can't recommend these guys/gals enough! Thank you Ethan and thank you Urban mattress!
Don't know where to start, but I simply can't say enough good things about my experience shopping at Urban Mattress...I just moved from Chicago, and making a long drive plus moving heavy things left my body completely shot. With my other shopping options, I was going to have to be without a bed for a few more WEEKS. I'd gotten a quote from UM a few weeks before I got here, so I decided to follow up with them- Ethan, specifically- and he not only honored the original price he gave me, but made sure I had my bed within 48 hours. He was an absolute delight, and this bed is a dream (see what i did there?!). Don't bother with other options- this is the way to go. THANK YOU for a wonderful experience!
I went to this place because of the great reviews and quickly learned that this place was nothing like others described except for the ones that show they got lack of service as well I walked in to buy a mattress the owner actually came up to help me I was there maybe six minutes trying out a couple beds with another customer walked in and he walked away after helping her he did some work on his computer I was confused as to why he stepped away maybe was because I had too many questions concerning the way the beds were made and the quality of the material. I thought those are common questions and fair to ask especially learning that buying a bed is no easy task. During that time I also noticed a shift in his attitude which was sort of alarming being that he bragged about the beds he has that he designed and created except for the ones that are over $10,000 when I walked over that section and at that time he decided to come back over and talk to me (I tried this on purpose to see what he would do) It was clear as soon as I did this what kind of person he was. He doesn't really have patience for someone buying his lower end beds which makes no sense to me he should just open up an all high-end bed store. I went elsewhere and bought a great bed and a much better deal than what I think much better quality from all of my research and visiting various other stores
This was an enjoyable experience. Large selection, fair prices, nice people to deal with. They lived up to their word and delivered as promised. My wife loves the mattress. We feel good to recommend.
Looking reviews, this place looks like quite the mixed bag. And while I cannot speak to the full shopping experience, I can speak my visit to their Colorado Blvd store. While I feel we were steered towards the extremely expensive mattresses, I can not think of a sales experience that didn't start by showing me the top of the line so I could "compare" property. That is sales, and I have learned to accept it. After learning why a mattress can cost more than my car, we spoke with a gentleman named Ethan who I believe is one of the owners. He was very knowledgeable, and also told us about what they are doing for charity in the Denver area. They specifically contract with a group that works with recently released convicts so that these who are entering the workforce with a large black mark on their CV an get work and d all for both themselves and an employer. Also a portion (I believe we were told 2%) of the sale is donated to local charities. And if you of not are for the charities they normally donate towards, you can request they donate it to the local charity of your choice. That is pretty awesome! Anyway, the only reason I would not purchase a mattress from Urban Mattress is that I have a family member in the industry and I know that Thanksgiving would be horribly awkward for the remainder of my years if I were to by a mattress from else. Granted if Ethan could get me g killer deal, I might be willing to live with some extra awkward with my stuffing.
I have had the mattress for 2 years and it is still just as comfy now as the day I got it. Got a bed stand for it a couple weeks ago for it. Easy set up. Great customer service, good prices.
Who knew trying mattresses could be so enjoyable? My fiancée and I went to three different mattress stores to try mattresses, and not only was the experience here so much better, but the beds were too. Johnny and Ethan helped us out with our purchase, and they did a great job. They tried to keep us in our price range, and left us alone to try things out, while at the same time answering all our questions. Also, stellar drinks.
We just had an amazing team deliver a HEAVY king mattress up our very old staircase. Urban Mattress has been an awesome team to work with, from the service in the store to the quick and professional delivery.
My husband and I were both waking up with back pain so we went in "just to look" but were so blown away by the quality and price we left with a brand new adjustable king bed. The bed was delivered the next morning and the crew even moved the existing bed into our guest room for us. The shopping experience was not just easy but enjoyable! Thanks UM!
Great customer service and a great mattress is what you get at Urban Mattress Boulder. I worked with Ken and got a knowledgeable sales associate. I initially got a mattress that was too firm and Eric was terrific about exchanging it for a different model. No extra cost to deliver to Nederland (twice!) and the guys were on time, quick and professional. I ran the mattress store gantlet doing research before buying, visiting 9-10 places. I found UMB was the most customer friendly of the group. After having back pain for a year, I finally bit the bullet and invested in my sleep quality with new mattress. Their product is more expensive but of much better quality and ultimately the 15 year no sag warranty sold me. After a month sleeping on it, I am extremely happy with this purchase and my buying experience. I will be buying from them again for our guest room. I highly recommend Ken and Eric over at Urban Mattress Boulder.
If you are looking for a mattress that is something out of the ordinary or have very special requirements, this is the place. It's family owned and run and the family member I worked with was incredibly knowledgeable and helpful. No high pressure but was happy to spend time with me and write up a proposal even though I was not ready to buy immediately. These are high cost mattresses but worth it, given that they include a lot of natural components, not just the mass produced trend of the year. They even called me in advance of a special sale recently to let me know the savings on my choice. It's wonderful that they don't upsell by package pricing like a lot of the chains. You can actually get "just" a mattress if that's what you want and need. We had recently already changed our base and want to assess that before changing another aspect. I will be back when I am ready to make the purchase of this model or the more expensive one I am still considering as there are pro and cons of each and a higher end product I have had in the past.
We needed a mattress four our son who just moved to town. Urban Mattress was the perfect choice! Eric was super friendly and helpful, guiding us to the perfect mattress. Delivery was free- and we had the mattress the next day. This is definitely the place to go for a quality product and excellent customer service!
Great experience for a great quality mattress. Confident sales team. No nonsense. In and out in 20 minutes. Mattress delivered 3 hrs later. Easy. Thank you!!
Best mattress store and customer service! Billy, Eric, Alexa and Ken were all so helpful and experts at helping us find the right mattress. We thought we found the perfect mattress and it turns out it was too firm for us. They exchanged it for the true perfect mattress after lots of visits and conversation about what we wanted in a mattress. We love it! We truly apprciated how friendly, caring and knowledgable they all were.
Superb service. Have never slept better, and don't want to get out of bed in the morning!! They were even willing to give me a temporary brand new mattress until the swell fancier one I bought was custom made. Everyone I came in contact with were wonderful and helpful. Delivery guys were clean cut, thoughtful, on time, reliable, nice, well trained, and as a bonus, delightfully funny.. overall shopping at Urban Mattress was dynamite experience. Highest recommendations,, I will never shop any other mattress company in Boulder..
I spent 6 months gearing up to buy a mattress because it's a major investment! I couldn't be happier to have gone with Urban Mattress. I originally purchased a firm mattress that ended up not being the right fit for my husband and I. The guys at Urban Mattress made the exchange easy, guilt-free, and super convenient. They GENUINELY care about getting you the perfect fit. Not to mention, the quality of their products is unparalleled. Without question, I will be telling everyone to go here to find their next mattress.
Excellent service, excellent knowledge, and we feel like we made an excellent purchase! Really very happy with our experience today and will be back for our next mattresses!
I highly recommend this mattress store. Very knowledgeable staff - the owner has been working with mattresses for almost 40 years. They have incredible quality mattresses at a very reasonable price, and are not a chain store. 10 year warranty. I found the owner extremely trustworthy, I think the whole transaction took 15 minutes because I told him exactly what I wanted and the price range, and he took me to the exact bed that I needed. That kind of service requires a certain kind of knowledge, intuition, and artistry that can't be found in sales people that have been in the industry for five months and work on commission. Plus the mattress will end up in my house for free within 24 hours. Honestly how could you ask for more.
Needed a mattress for my son's new big boy bed. These guys were awesome! I really appreciated that the sales guy was not pushy and he made delivery arrangements so quick and easy. I made a mistake to order the wrong size mattress and he took care of it without any problems. Great service, awesome mattress! The transition from crib to bed was so easy! I think the super comfy mattress helped. Thank you!
Very nice mattress store with high end choices. They have mattresses that cost 20 K plus made of horse hair and fine stuff.. :) really seriously. I just had to pick up a metal frame for my very plain but comfortable king size bed and found out a lot about many amazing mattresses. The gent was very nice who I talked too but I can never see spending 20 k on a mattress. Seems silly.
In the middle of a mattress emergency purchase they were calm, didn't take advantage of the "had to have" situation, the mattress was on time with tons of very helpful options and communication prior too. We were on the 4th floor, no elevator and not a single "look" or complaint, just wonderful! Oh, and the mattress is probably the best we have EVER had!!
We bought a queen sized mattress here today and had a very good experience. All salespeople were friendly and helpful. They weren't pushy, they gave us a few options and then left us to decide. We chose a mattress that was comparable to others we had seen in town and about $100 less than what other places were offering. The ambience was also nice--there's a water feature, fresh coffee, and nice lighting. It made me feel like taking a nap, which might be the point! I would definitely buy from them again! Oh, and free delivery is a nice touch!
FANTASTIC! Don't buy a mattress anywhere else. Service is great and the mattress is amazingly comfortable. The salesperson was extremely patient as we tried out a TON of mattresses and then referred us to the owner for a recommendation when we were couldn't make up our minds. Once we explained our dilemma (differences in softness requirements) he actually recommended a much less expensive option than we were originally considering - and we're both very happy with it. Slight delay in delivery (hour or so) due to confusion with the address but they called immediately upon realizing the number had been written down incorrectly and followed up with me twice. I'll never go elsewhere for a mattress!
Very positive experience from the moment we walked through the door until mattress and accessories were delivered.